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OUTSOURCING AGREEMENT

This agreement executed on 06/07/2016 by and between SPACIO TECHNOLOGIES


AND OUTSOURCING represented & owned by Mr.SAJID AHMED AND Mr. ARIVULAGAMETHAI
having registered office at KRISHNAGIRI . TAMIL NADU (INDIA). Herein after for brevity’s
sake referred to as “Business Associate” “First Party”, which expression shall unless exclude by or
repugnant to the context, be deemed to mean and include its permitted assigns and successors-in-
interest.
AND
KICK BAN SOFT represented by Mr.K.MANIKANDAN having its office in
KRISHNAGIRI(Dt) , TAMIL NADU . Herein after for brevity’s sake referred to as a “Service
Provider” “Second Party” which expression shall unless excluded by or repugnant to the context, be
deemed to mean and include its permitted assigns and successors-in interest.
(1) SCOPE OF WORK:
The Service Provider will diligently carry out Form Filling of *.jpeg to database file format of
1500 forms/seat using manual key stroke entries through the computer keyboard. Service Provider
will get *.jpeg/* .tiff/* .PDF on a regular monthly basis along with customized software. The Service
Provider should submit the converted data within 15 days after providing the commercial data,
which has been tested for readability and has undergone the entire quality process and accuracy
levels, in accordance to the instructions as supplied, through mail / CD on monthly basis and if
Service Provider is not able to submit the converted data within 15 days then agreement stands
cancelled. Principals and Business Associate don’t allow the Service Provider to use any software or
Automation Software to complete the assigned Form Filling Work. If it’s found that the Service
Provider is using unwanted means to complete the task then same will be considered as a fraud and
agreement stands cancelled and the Service Provider has to pay 50% of the Total billing amount as
compensation to the Business Associate

(2) SEATS:-

Business Associate will provide work load of a minimum of 3000 Forms per 30 Days per
System. This work load will be increased according to the performance. This SLA has been signed
for 8 systems it’s the responsibility of the Service Provider to finish the work in time with these 8
systems. The agreement shall remain in effect for a period of 24 Months from the date of
providing the first data & can be extended for the period as mutually agreed upon.

(3) ASSOCIATION FEE (SECURITY DEPOSIT):

The Service Provider shall have to pay one time Association Fee (Security Deposit) of
160,000/- INR for 8 systems (i.e. 20,000/- INR per system). This amount has to be paid in the
form of Demand Draft / Cheque / Online Transfer in favour of
SPACIO TECHNOLOGIES AND OUTSOURCING .KRISHNAGIRI

(4) ACCURACY & BILLING DETAILS

Business Associate shall provide adequate feedback within 6 working days for random data
and on completion of quality check shall issue a Q.C. Report. Service Provider agrees and assures to
provide highest quality of services. Following cycle for accuracy will be followed on the entries made
by the Service Provider.

ACCURACY LEVEL CHARGES AS PER ACCURACY LEVEL

98% to 100% 20/- INR per Form


96% to 97.99% 14/- INR per Form
94% to 95.99% 08/- INR per Form
92% to 93.99% 05/- INR per Form
90% to 91.99% 02/- INR per Form
Less than 90% No Payment & Data will be reissued for rework.
Less than 60% No Payment & No Rework
One chance of rework will be given to the Service Provider. If Service Provider fails to maintain
required accuracy level of 96% in rework then this agreement will be automatically cancelled.
If the Service Provider fails to submit the work within 5 days from the date of submission of rework
by the Business Associate with required accuracy level, then the agreement stands cancelled and the
Service Provider will have to pay 50% of the total billing amount as compensation to the Business
Associate as business damages. Accuracy will be performed randomly. Only 1 seat check by ends
client, if takes 1500 forms in one slot and 150 forms are wrong then accuracy will be considered as
90%

(5) Business Associate will provide all kind of technical support to the Service Provider.

(6) Service Provider will execute the data processing work provided by Business Associate through
personnel in such a manner so as to carry out the work efficiently at the Accuracy Level (Clause No. –
4) mentioned in the agreement.

(7) TERMINATION:

If Service Provider fails to submit data on time or, if Service Provider fails to give accuracy as
mentioned above in output files and fails to get billing even after rework. Principals and Business
Associate reserves the right to terminate the agreement immediately and Business Associate will not
be responsible for any further data and payment what so ever to the Service Provider.

(8) No modification of terms & condition of this AGREEMENT shall be valid, unless it is in writing
and signed both the parties.
(9) DISPUTE RESOLUTION & JURIDICTION:

In the event of any dispute or difference arising between the parties here to relating to or
arising out of this agreement, including the Implementation, Execution, Interpretation, Rectification,
Validity, Enforceability, Termination or Rescission thereof, Including the rights, Obligations or
Liabilities of the Parties here to, the same will be adjudicated and determined by arbitration. The
arbitration shall be conducted by a panel of two arbitrators one each selected parties here to and
both the arbitrators thus appointed shall be appoint the third arbitrator who shall function as the
presiding arbitrator. The arbitration shall be conducted at CHENNAI (TAMIL NADU – INDIA) in the
English Language. Any arbitration award shall include attorney’s fee for the prevailing party. The
courts in the city Of Chennai shall have exclusive jurisdiction to entertain try and determined any
dispute.
IN WITNESS WHEROF the parties here to have executed this agreement with free consent
and without any Coercion, Undue Influence, Fraud and Misrepresentation present these on the date
herein before written.

BUSINESS ASSOCIATE SERVICE PROVIDER


SPACIO TECHNOLOGES & KICK BAN SOFT
OUT SOURCING

AUTHORIZED SIGNATURE AUTHORIZED SIGNATURE


Mr.SAJID AHMED.K & Mr.ARIVULAGA METHAI.N Mr.MANIKANDAN.K