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Polycom IP-320/330/550/560/650/670
Contents 1) This document is now obsolete.Please use our Polycom Boot Server. 1.1) Prerequisites 1.2) Step 1: Gather information for each user. 1.3) Step 2: Log into your Polycom phone through a web browser. 1.4) Step 3. Enter your user information from Step 1. 1.5) Step 4. Configure Outbound Proxy 1.6) Step 5. Confirm that you have disabled all Network Address Translation (NAT) settings. 1.7) Step 5. Confirm that your phone is registered.

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OnSIP Getting Started Guide Phones, Routers and Devices Compatibility Guide Purchasing Guide Phone Configuration Generic SIP Phone Configuration How to use 'Lines' on VOIP Phones NAT and Firewall Traversal Recommendation Outbound Proxy Recommendation Aastra Asterisk Cisco Counterpath Droid Applications Express Talk (NCH Swift Sound Express Talk) Grandstream iPhone Applications Linksys Mitel-5220 Nokia Panasonic Phones Polycom Polycom Boot Server Polycom IP301/501/601 Polycom IP320/330/550/560/ 650/670 Polycom Messages Button Polycom Multiple Contacts Registration Bug Polycom Previous VoIP Software Versions Download Polycom Productivity Suite Polycom Second Line Transfer Bug Polycom Time and Date How to Reset to Factory Defaults Polycom Digit Map - Prepend Area Code

This document is now obsolete. Please use our Polycom Boot Server.
Prerequisites
Polycom now allows public download of documentation and software at: http://www.polycom.com/usa/en/support/voice/voice.html Phone network configuration completed. The following instructions assume your phone has successfully booted and completed network configuration including obtaining valid IP addresses for itself, an IP gateway and DNS servers either via DCHP, manual or other means (refer to your Polycom Administrator's Guide) and that your phone is running with factory defaults. To obtain the IP address of your current phone, hit the menu button, then choose status, network, and finally TCP/IP parameters. For the 320 and 330 phones, you may need to use the face buttons to scroll down to display the IP information on the screen. Phone is running SIP software release 2.2.2 or better*. *Note: We have run into problems with call quality with 2.2.2 and recommend avoiding it for now. You can find the SIP software version your phone is currently running by using the "Menu" button on your phone and navigating to Status -> Platform -> Application -> Main. If you are running a version prior to 2.2.2, please upgrade your phone's software before proceeding (refer to your Polycom Administrator's Guide).

Step 1: Gather information for each user.
Each user has a set of credentials which will be needed to configure each phone. For each phone that you are configuring, obtain the following: SIP Address (Address of Record) SIP Password Auth Username Username Proxy/Domain You can find this information in the user detail pages under the Users tab in the Phone Configuration section.

http://www.junctionnetworks.com/knowledgebase/onsip/phones-routers-and-devices/phone-configuration/polycom/polycom-ip-32033055056065[10/28/2010 11:01:08 AM]

You can find the IP address for you phone by using the "Menu" button on your phone and navigating to Status -> Network -> TCP/IP Parameters. Related Topics Polycom IP-301/501/601 Polycom Second Line Transfer Bug Polycom Messages Button Polycom Time and Date Polycom Multiple Contacts Registration Bug Polycom Productivity Suite Polycom Disabling NonStandard Transfer Method Polycom Previous VoIP Software Versions Download Polycom Boot Server How to Reset to Factory Defaults Step 3. 57i. 57i CT) Adding a new PBX CounterPath eyeBeam 1. Presence and XMPP API and Web Services SIP and XMPP Hosting Agents. For most setups. Partners and Resellers PSTN Gateway NOTE: These Polycom phones take a long time to reboot.Polycom IP-320/330/550/560/650/670 | Junction Networks Step 2: Log into your Polycom phone through a web browser. If you are trying to configure multiple users or multiple line appearances. Enter the user information from Step 1 above as follows: Most Helpful Polycom Time and Date Polycom Digit Map Prepend Area Code Creating Your First Users Aastra 5xi (51i. Routers and Devices Getting Started Guide Compatibility Guide http://www. 53i.junctionnetworks. Select "Lines" from the top menu bar.5 (Windows) Most Popular OnSIP What is an SRV Record? Phone Configuration Phones. the web server that runs on the phone can take more than a minute to start handling requests even after the phone has apparently fully rebooted. 55i. The factory settings should allow you to enter "Polycom" and "456".com/knowledgebase/onsip/phones-routers-and-devices/phone-configuration/polycom/polycom-ip-32033055056065[10/28/2010 11:01:08 AM] . you can repeat the steps below for each of the identities you are configuring. When your phone is powered on and connected to your LAN. use a browser to navigate to the IP address of your phone.OnSIP Billing FAQs Instant Messaging. Enter your user information from Step 1. Once you have connected you should see a page with the following heading: Polycom Disabling Non-Standard Transfer Method Sipura snom Stromberg Carlson Unidata Zoiper Soft Phone (Win) ZyXEL Router Configuration Troubleshooting Admin Portal my. you will need to simply configure "Line 1". Furthermore. You will be prompted for a username and password.

Polycom IP-320/330/550/560/650/670 | Junction Networks Admin Portal Generic SIP Phone Configuration Click to Call . Configure Outbound Proxy Select "SIP" from the top menu bar. The factory settings should allow you to enter "Polycom" and "456". You will be prompted for a username and password. Address > Username Auth User ID > Auth Username Auth Password > SIP Password Label > Whatever you would like to appear on your phone as the name of the line Server 1 Address > Domain Port > leave this filed empty Transport > DNSnaptr Expires > 600 Click the "Submit" button. http://www.Firefox Add-on SIP and XMPP Hosting Identification Display Name > Whatever you would like others to see when you call them.com/knowledgebase/onsip/phones-routers-and-devices/phone-configuration/polycom/polycom-ip-32033055056065[10/28/2010 11:01:08 AM] .junctionnetworks. Step 4. It may take a few minutes for your phone to reboot and for the interface to become available before continuing.

junctionnetworks. make sure to turn off any NAT settings in order for your phone to communicate properly with our servers.com/knowledgebase/onsip/phones-routers-and-devices/phone-configuration/polycom/polycom-ip-32033055056065[10/28/2010 11:01:08 AM] . Select "Network" from the top menu bar. Network Address Translation Confirm that all three fields are blank. In the OnSIP User portal. The factory settings should allow you to enter "Polycom" and "456". We handle all NAT related issues. Confirm that you have disabled all Network Address Translation (NAT) settings. delete the entries and click "Submit". So. Confirm that your phone is registered.onsip. click on the "Users" tab. You will see a green "online" notation next to each user with a registered phone. You will be prompted for a username and password. Scroll to the bottom section block titled "Network Address Translation".com Port > leave this filed empty Transport > DNSnaptr Step 5. Average: 4.7 (3 votes) Printer-friendly Add new comment version Company Home Contact Us About Us Careers Terms Community Blog Knowledgebase Extras IP Phone Reviews Affiliates Articles Categories Hosted PBX Virtual PBX Business VoIP VoIP Reseller SIP Follow Us http://www. Step 5.Polycom IP-320/330/550/560/650/670 | Junction Networks Outbound Proxy Address > sip. If they are not.

com/knowledgebase/onsip/phones-routers-and-devices/phone-configuration/polycom/polycom-ip-32033055056065[10/28/2010 11:01:08 AM] . All rights reserved.Polycom IP-320/330/550/560/650/670 | Junction Networks Developer Forums © 2010 Junction Networks.junctionnetworks. http://www.

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