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Important Language to Remember....

 The Start:
Dear Mr, Ms (Mrs, Miss VERY IMPORTANT use Ms for women unless
asked to use Mrs or Miss)
 Thanking the Potential Customer for His/Her Interest:
Thank you for your letter of ... inquiring (asking for information)
about ...
We would like to thank you for your letter of ... inquiring (asking for
information) about ...
 Providing Requested Materials:
We are pleased to enclose ...
Enclosed you will find ...
We enclose ...
 Providing Additional Information:
We would also like to inform you ...
Regarding your question about ...
In answer to your question (inquiry) about ...
 Closing a Letter Hoping for Future Business:
We look forward to ... hearing from you / receiving your order /
welcoming you as our client (customer).
 Signature:
Yours sincerely (remember use 'Yours faithfully' when you don't
know the name of the person you are writing and 'Yours sincerely'
when you do.


Jackson Brothers
3487 23rd Street
New York, NY 12009

Kenneth Beare
Administrative Director
English Learners Company
2520 Visita Avenue
Olympia, WA 98501

September 12, 2000

Dear Mr Beare

Thank you for your inquiry of 12 September asking for the latest
edition of our catalogue.
We are pleased to enclose our latest brochure. We would also like to
inform you that it is possible to make purchases online at

We look forward to welcoming you as our customer.

Yours sincerely


Domingos Abilheira
Abilheira, Lda

The following letter outlines the terms of a newly opened business


Useful Key Phrases

 Thank you for opening an account with...

 I would like to take this opportunity ...
 Invoices are payable within ...
 As..., I will be happy to answer any questions you may have
 ...and therefore encourage the use of...
 We consider this incentive...

Example Letter

Dear ____,

Thank you for opening an account with our company. As one of the
leaders in this industry, we can assure you that our products and our
services will not disappoint you.

I would like to take this opportunity to briefly set forth our terms and
conditions for maintaining an open account with our firm. Invoices
are payable within 30 days of receipt, with a 2% discount available if
your payment is remitted within ten (10) days of receipt. We consider
this incentive an excellent opportunity for our customers to increase
their profit margin, and therefore encourage the use of this discount
privilege whenever possible. We do, however, require that our
invoices be paid within the specified time, for our customers to take
advantage of this 2% discount.
At various times throughout the year we may offer our customers
additional discounts on our products. In determining your cost in this
case, you must apply your special discount first, and then calculate
your 2% discount for early payment.

As the credit manager, I will be happy to answer any questions you

may have regarding your new account. I can be reached at the above
number. Welcome to our family of customers. End of Letter

For further types of business letters use this guide to different types
of business letters to refine your skills for specific business purposes
such as making inquiries, adjusting claims, writing cover letters and

If business letter writing is important to your career, I'd consider

purchasing 3,001 Business and Sales letters. This reasonably priced
package provides templates of English business letters for just about
any business situation imaginable. For more detailed help with
standard business writing skills, I highly recommend these business
English books.

The following letters place product orders.

Useful Key Phrases

 Would you please send ...

 According to your website / magazine / leaflet, ...
 COD (cash on delivery)
 NOTE: The initials at the bottom of the letter indicate who the letter
is from followed by who typed the letter - for example: from Ken
Beare typed by Ron Easton = KB/re

Example Letters May 23, 1999

Mr. Jack Brown,

Used Books Online
Seattle, WA 98795

Dear Mr. Brown:

Would you please send me the following used books via COD?
According to your Web site, orders need to include the title, author,
and publisher.
Title: "Driving Home"
Author: Peter Lawford
Publisher: Jackson and Co.

Title: "Landscaping for Fun"

Author: Janet Patterson
Publisher: Nature Ltd.

Title: "Christmas Myth"

Author: Margaret Smith
Publisher: Smoothers

Thank you very much,

(signature here)

Fred Finkleham,
Professor, OUS

MICHAEL WARRENS LTD - 78 Court Street - Nottingham - UK

Mrs Sara Fisher

18 St. James Avenue
Bournemouth HB3 4LN 4th October 2004

Our ref: US / HK 1082

Your ref: SP / T

Dear Mrs Fisher,

Your order

We are pleased to acknowledge your order no. 202 dated 1st October
2001. Your order is already dealt with. We will inform you when the
consignment is ready for delivery.

Please do not hesitate to contact us if you require further information.

We thank you for your custom and again look forward to being of
service to you in the future. Yours sincerely,
M Warrens (Mr)