FACULTY OF ACCOUNTANCY AND MANAGEMENT

FINAL YEAR PROJECT CONFERENCE

Be Kind to Your Employees: Effects of Benevolent Leadership on Job Performance.

A Study of Mediators in Klang Valley.

01 Problem Statement 02 Research Objectives

1. Unethical Issues in Service Industry. To examine the effects of benevolent leadership (BL) towards

2. Running Down the Bottom. job performance (JP) in service industry based in Klang Valley,

3. Employees Suffer from Burnout. including the mediators of worthiness of being followed (WBF),

4. Weak Employment Relationship. innovation and motivation at work (MAW).

5. Productivity Issues.
04 Research Framework
03 Significance of Study
Worthiness of
Being Followed
T
1. Rarity: research gaps of mediating
relationships would be filled up. H8
H2 H5

T
2. Valuable: each mediating variable Benevolent Innovation Job
H3 H6
involved 3 components. Leadership Performance
H9

P
3. Leaders would be well-advised to H4 H7
show concern to followers. Motivation at
Work
P
4. R&D managers can enhance innovation
H10
by practicing benevolence.
H1

05 Methodology 06 Summary of Results

Target Population
Malaysians who had or have been working in service
a1 = 0.836
sa1 = 0.038
WBF b1 = 0.218
sb1 = 0.044

industry based in Klang Valley. BL JP

c = 0.218
sc = 0.047
BL JP
c’1 = 0.094
Data Analysis Sampling Technique sc’1 = 0.044

o Multiple Linear Non-probability sampling.

Regression of Coefficient.
o Convenience sampling. a2 = 0.361 Innov b2 = 0.441 a3 = 0.539
MAW b3 = 0.359

o Sobel Test. o Judgement sampling.

sa2 = 0.042 sb2 = 0.055 sa3 = 0.046 sb3 = 0.046

BL JP BL JP
c’2 = .073 c’3= .036
sc’2 = 0.050 sc’3 = 0.054
Research Design Sample Size
Non-contrived lab setting 304 respondents. The relationship is significant and positive direction. Hypothesis is supported.
and cross sectional design.
Significant partial mediation effect is deduced. Hypothesis is supported.

07 Conclusion 08 Implications of the Study

Our findings concluded that 1. Establishing Fully Caring Workplace Culture.

2. Imparting Solutions for the Job Burnt Out Issues.

3. Enhancing Innovation.

4. Stronger Employment Relationship.

All hypotheses supported.
Consistent with (e.g., Gumusluoglu 2017; Niu 2009). 5. Enhancing Job Performance in Service Sector.

Nov 2018