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Administrative skills are those related to running a business or keeping an office

organized. Administrative skills are needed for a variety of jobs, ranging from office
assistants to secretaries to office managers.
The administrative skills which are very important in an organization are:
 Communication Skills

Communication is a critical administrative soft skill. Administrative

employees often have to interact with employers, staff, and clients, either in person
or on the phone. It is important that they speak clearly and loudly, maintaining a
positive tone.

Being a good communicator also means being a good listener. You need to
listen carefully to clients’ questions and concerns.

Written communication skills are also extremely important. Most

administrative positions involve a lot of writing. Administrative employees might write
memos for their employers, write material for the company website, or communicate
with people via email. They must be able to write clearly, accurately, and

 Technology Skills

Administrative employees have to operate a variety of technological tools, ranging

from Microsoft Office Suite to WordPress to online scheduling programs. They also have
to use, and often maintain, office equipment such as faxes, scanners, and printers.

 Organizational Skills

Administrative jobs of all kinds require strong organizational skills.

Being organized allows an administrative employee to juggle their many tasks. They have
to manage various calendars, schedule appointments, and keep the office orderly.
 Planning Skills

Another important administrative skill is being able to plan and schedule things in

This might mean managing someone’s appointments, creating a plan for when
employees are sick, or developing office procedural plans. An administrator needs to be
able to be able to plan ahead and prepare for any potential office issues.

Problem Solving Skills

Problem solving, or critical thinking skills, are important for any administrative
position. These are often the people that staff and clients come to with questions or
problems. Administrators must be able to hear a variety of problems and solve them using
critical thinking.

Why is leadership has a great factor in the success of the organization?

Leadership is an important function of management which helps to maximize

efficiency and to achieve organizational goals. The following points justify the importance
of leadership in a concern.

1. Initiates action- Leader is a person who starts the work by communicating the
policies and plans to the subordinates from where the work actually starts.
2. Motivation- A leader proves to be playing an incentive role in the concern’s working.
He motivates the employees with economic and non-economic rewards and thereby
gets the work from the subordinates.
3. Providing guidance- A leader has to not only supervise but also play a guiding
role for the subordinates. Guidance here means instructing the subordinates the
way they have to perform their work effectively and efficiently.
4. Creating confidence- Confidence is an important factor which can be achieved
through expressing the work efforts to the subordinates, explaining them clearly
their role and giving them guidelines to achieve the goals effectively. It is also
important to hear the employees with regards to their complaints and problems.
5. Building morale- Morale denotes willing co-operation of the employees towards
their work and getting them into confidence and winning their trust. A leader can
be a morale booster by achieving full co-operation so that they perform with best of
their abilities as they work to achieve goals.
6. Builds work environment- Management is getting things done from people. An
efficient work environment helps in sound and stable growth. Therefore, human
relations should be kept into mind by a leader. He should have personal contacts
with employees and should listen to their problems and solve them. He should
treat employees on humanitarian terms.
7. Co-ordination- Co-ordination can be achieved through reconciling personal
interests with organizational goals. This synchronization can be achieved through
proper and effective co-ordination which should be primary motive of a leader.

Difference between a modern office and old office

The difference between a modern office and a traditional office is the amount of technology
that is present. A traditional office might have had a phone, a desk, typewriter, Dictaphone,
and a filing cabinet. The modern office has computers, printers, copiers, cell phones, and
other advanced technical devices.
Day to day challenges

 Dealing with patients.

 Maintaining the smooth operation of the office
 Upgrading the services provided to the patients/clients
 Motivating and encouraging the subordinates in achieving the organization’s