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It is a confluence of multiple industry phenomena including SaaS, SOA, and Web 2.0. This is more compelling than software OR service only approaches, bringing together the best of cloud-based services and the software that resides on a world of devices. What is Cloud? In simple terms, Cloud could be described as delivering IT services on a subscription basis that can be accessed from any Internet connection and offering customers the benefit of economies of scale. There are five key attributes that define Cloud: 1. Offered ‘as a service’—and ready to use; 2. Rapidly scalable—available on demand, with the ability to add or remove resources as required; 3. Shared—multiple customers sharing the same resources and underlying infrastructure; 4. Pay-per-use—a metered service that can be provided through different pricing plans; 5. Web-enabled—provided using Internet-based technologies. What is Microsoft’s strategy for Software-plus-Services? Software-plus-Services is Microsoft's approach for the next generation of computing. Central to our strategy is bringing together the best of cloud-based services and the software that resides on a world of devices. The power of local client and/or onpremises server software combined with the reach and always up-to-date nature of services in the cloud will be more compelling than software OR service only approaches. A software-plus-services approach provides seamless experiences for individuals and information workers, and provides the choice and flexibility for organizations on how and where they deploy and manage their infrastructure and line of business applications. The Software-plus-Services approach is a confluence of multiple industry phenomena including SaaS, SOA, and Web 2.0. While different vendors are evolving their offerings from different starting points, the entire industry is converging on the Software-plus- Services approach. What is Business Productivity Online Suite? Business Productivity Online Suite is a set of enterprise products delivered as a subscription service, hosted by Microsoft and sold with partners. They are designed for customers with managed IT needs. The offering is expected to include Exchange Online, Office SharePoint Online, Office Communications Online, Exchange Hosted Filtering and Office Live Meeting. How does the Business Productivity Online Suite offering relate to the Softwareplus-Services strategy and Live services?
while Live services are targeted at consumers and small businesses with little to no IT resources. Microsoft is also unique in being able to provide a consistent set of tools and frameworks for developers and partners to build new applications across all these experiences and be limited only by their imagination. In summary. Office Communications Online. Microsoft is dedicated to helping its customers . Microsoft-hosted solutions are referred to as Microsoft Online Services. purchased through a Service Provider Licensing Agreement (SPLA). Now’s the time to consider your cloud computing future – What are the service offerings that BPOS provides? Microsoft Business Productivity Online Suite (BPOS) provides reliable. • Microsoft-hosted: Microsoft owns the infrastructure and provisioning of the software. Windows Live and Virtual Earth. which is suitable for transactional partners operating in the small and medium-sized business (SMB) market. and Microsoft-hosted – ensuring exceptional choice and flexibility. which is delivered as a service to customers via the Internet. SharePoint Online.consumer and business – and partners take advantage of this approach. These join previously available services such as Exchange Hosted Services and Office Live Meeting. What products are Microsoft actually talking about for Software-plus-Services now. What are the delivery options that Microsoft offers to customers and partners as a part of cloud offering? Microsoft offers three models for delivering solutions – on-premises. readily scalable online IT services to support the global customers. Within this introductory guide. Online services are designed specifically for businesses with managed IT needs. what is available? Software-plus-Services is a computing model that combines the reach of the Internet with the power of local software applications.The Business Productivity Online Suite represents the first of a growing portfolio of Microsoft Online Services. you’ll find explanations of key concepts and advice on how to get started. CRM Online. Microsoft believes that customers should have a choice in how they consume their functionality and has recently announced cloud-based alternatives to many of their popular solutions including Exchange Online. partner-hosted. choice. By bringing together the best of both software and services. including Microsoft Business Productivity Online Suite (BPOS). Microsoft maximize capabilities. the three delivery models are: • On-premises: Software is installed at the customer location and licensed to the customer in a traditional manner. cost-effective. and flexibility for our customers. • Partner-hosted: The infrastructure and software is owned and licensed by a Microsoft partner. . Microsoft Online Services are a component of the broader Microsoft Software-plus-Services strategy that includes both Live and Online services.
surveys Integration with Office SharePoint Designer Intranet portal Site search Business document workflow Forms libraries. • Microsoft SharePoint® Online for intranets and document sharing. • Microsoft Office Live™ Meeting for interactive web conferencing. templates. and Web Parts Microsoft Office Communications Online Instant messaging and presence One-to-one audio and video conferencing Application sharing (in conjunction with Office Live Meeting) Microsoft Office Communicator Web access Microsoft Office Live Meeting Multi-party two-way Voice over Internet Protocol (VoIP) audio including public switched telephone network (PSTN) and VoIP audio integration Panoramic video with Microsoft RoundTable communications and archival system Rich media presentations (including Windows Media® technologies and Flash) Office Outlook integration Event and class registration High-fidelity recordings Virtual breakout rooms What are the benefit of BPOS services? . • Microsoft Office Communications Online for real-time communication and presence (instant messaging and related capabilities). shared calendar Shared contacts and tasks Office Outlook connectivity and Web access Message archiving Antivirus filtering Anti-spam filtering Mobility Microsoft Office SharePoint Online Document collaboration Wikis. blogs. What are the combination of services that customers can opt for? Customers can choose from the following services and associated features: • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Microsoft Exchange Online E-mail.These services include: • Microsoft Exchange Online for enterprise messaging.
Designed to coexist with your on-premises applications. This easy access to information and applications lets users extend their productivity when away from the office. • Simplified software subscription: license management for attractive pricing and a predictable cost ensures better cash flow management for customers. • A Microsoft commitment to deliver secure. Online Services enable you to migrate selected services to the online environment. and the rich functionality of Office SharePoint Server—including portal. • People: The simplified administration and offloaded operational maintenance of Microsoft Online Services enable you to make the most of your IT people resources—putting them on the most important projects. • Increased productivity: robust integration among Microsoft Online Services and with existing on-premises software. Tools such as Webbased interfaces and single sign-on to multiple services make it easier for your users to access and manage their services securely and efficiently. and private online software services.The benefits of Microsoft Online Services for customers include: • Better control of IT technology investments: customers can buy what they need now – and partners can generate additional revenue from their valueadded services and solutions. • Simplified Administration: Online Services offer simplified administration. empowers your customers with rich communication and collaboration. content management. • Access from Anywhere: Employees can securely access Online Services from anywhere through an Internet connection. available. and full-function document editing features that are launched from within SharePoint sites. • Access to the latest business productivity software services: as new versions of the software are released by Microsoft. . • Integrated Online Services and On-Premises Software: Online Services do not require a 100-percent commitment from day one. For example. • Powerful. and collaboration capabilities. and Office PowerPoint®. Familiar. Office Word. They get the great rich-client experience of Microsoft Office Outlook®.9 per cent availability servicelevel agreement (SLA) and certified by third-party audit. financially backed by a 99. while maintaining interoperability with those applications you choose to maintain on-site. As your business grows and changes. you may decide to revisit your decision— maybe it makes sense to move a different division of your company to an online deployment. without needing a virtual private network (VPN). your customers can start using them immediately with no deployment delay. And you can drive down costs by enabling Web conferencing with Office Live Meeting instead of traveling to meetings. or to gradually increase the percentage of staff using online services. salespeople will be able access the latest version of the sales presentation from SharePoint Online without establishing a VPN connection first. Mature Office Applications: Your Online Services users get the full functionality of the Microsoft Office applications that they are accustomed to. minimizing the requirements for in-house IT expertise. All this with the server integration you’ve come to expect. such as SharePoint libraries synchronized with Office Outlook.
which makes creating and using strong passwords absolutely straightforward. Online Services provide a secure online sign-in client application. servers. deploys applications-level security measures such as virus and spam filtering to help keep your inbound and outbound transactions safe. Online Services reduce or eliminate your operations costs. The security of the business: Security measures are most effective when they require little or no intervention by your staff. Dedicated networks of filters. ensuring Microsoft Online Services Business that applications and data are secured to the highest industry standards. Straightforward Web-based tools provide a secured environment in which your administrators can manage your online services. Networks within the Online Services environment are designed with physical and software architectures that further protect the integrity and availability of your data. and data storage devices are. • • • . in turn.• • Your end users benefit from simple and secure access to their services through the single sign-on application. Microsoft takes a holistic approach to building in security measures at each stage of service delivery. consisting of the software that operates the Online Services. End-to-end security involves applying world-class expertise in all of these areas: • The data centers that physically host the online services are carrier-class. The infrastructure. In fact. security measures within the Online Services infrastructure are likely to be more stringent than an enterprise might provide within its own premises. What are the security standards. Microsoft adheres to in order to protect customer’s data? Microsoft Online Services are designed from the ground up to be secure. which provides simple one-step authentication for your service users. Technology: Faster deployment of new services with access anywhere for your staff. duplicated in similar but geographically remote data centers for redundancy. but can represent a significant overhead cost for your business. People: Simplified and more secure user and administrator access to services so that your staff can focus on the core business. you gain potential added value for your business in four main areas: • • • • Finance: Reduced capital and operating expenses. routers. More Efficient IT Operations: IT operations costs are easy to overlook. The network connection from your business to the Online Services is secured by certificates using the Secure Sockets Layer (SSL) protocol. Process: Enterprise-class availability and highly secure operations. Online Services also take Microsoft What is the value proposition that Microsoft cloud and online offerings brings for the customers? When a customer add Microsoft Online Services to your IT investment mix.
Select License .Open License .” This set of standards helps ensure that privacy and data protections are systematically incorporated into the development and deployment of almost all Microsoft products and services. “Microsoft‟s Privacy Guidelines for Developing Software Products and Services. . For example. Once signed through a simple „click-to-accept‟ screen on the Microsoft Online Services Customer Portal at https://mocp. .Open Value .Select Plus Like new customers.Open Value Subscription . All licensing is on a per user basis through a User Subscription License (USL). The Suite will be available to purchase through EA Direct and EA Indirect Government. as described in its published document. each of these Services has a privacy statement that describes in detail how your data will be treated.microsoftonline. these customers will also purchase Online Services through the Microsoft Online Services Customer Portal. The Microsoft Online Subscription Agreement covers all Online Services sold through the program. depending on the country’s jurisdiction and industry requirements. Microsoft is a Safe Harbor company and European customers can safely transfer data between Europe and the United States on these Services. In addition. Customers with an Enterprise Agreement or Campus Agreement/School Agreement are advised to purchase the Business Productivity Online Standard Suite through their existing VL program. SharePoint Online users also have the CAL rights to access sites that are hosted on a SharePoint server on their own premises. and is enforceable through FTC rules and as incorporated into the Product Use Rights of your license. What are the modes of licensing for online services model? What about the licensing that goes with the BPOS offering? Online Services are always licensed on a per-user basis. they pay only a ―step-up‖ fee. Additionally. Customers who have purchased a Client Access License (CAL) with Software Assurance do not need to purchase the full Online Services license to use an Online Service. Customers with the following existing Microsoft Volume License agreements are considered „new‟ customers to the Microsoft Online Subscription Program and must also sign the Online Subscription Agreement: . All new customers to the Microsoft Online Subscription Program will need to agree to and sign the Microsoft Online Subscription Agreement. customers who purchased the Microsoft Online Services User Subscription License (USL) for a specific Online Service also have license rights to access the corresponding application as it is deployed on their premises.What about data privacy and EU Safe Harbor legislation? All Microsoft Online Services allow customers in almost all cases to meet privacy compliance.com. Each of these Services has been built to adhere to Microsoft‟s internal privacy standards.
Why has Microsoft chosen to offer online versions of Exchange and SharePoint? For businesses. SharePoint and Office Communications offering in their datacenter. How does the Microsoft Online Services offer differ from MMS (Microsoft Managed Solutions)? The previous MMS service had four major components: Hosted Exchange. as long as the customer is current on their subscription. How is Business Productivity Online Suite different from partner delivered HMC offerings? The goal for the Business Productivity Online Suite is to deliver a standardized hosted offering for customers that wish to have direct service relationships with Microsoft. The USLs include rights to the latest Microsoft Online Services software updates and upgrades. This enables organizations to access the powerful .g. A USL provides both non-perpetual rights to the service. HMC (Hosted Messaging and Collaboration) is a program primarily targeted at service provider partners who wish to license the Microsoft hosting technologies to host their own Exchange. Why is Microsoft developing hosted business services? Microsoft is realigning all of its offerings for those customers interested in an alternative to running their business technologies themselves. as well as non-perpetual client access rights for on-premise use (for that same user). The company developed the suite of online services for a portion of business customer base that has expressed interest in consuming Microsoft products as a service rather than as an on-premises product. Hosted Live Communication Server and Desktop Management Service. Many customers may choose to work with an HMC partner because they are able to provide a broader solution as well as a more tailored offering to meet their specific business and industry needs. Customers do not need to own Client Access Licenses (CALs) under Microsoft Software Assurance to purchase this license. Three of the four components are now referred to as the Dedicated version of Business Productivity Online Suite.User Subscription Licenses (USL) A USL provides non-perpetual rights to the service provided by Microsoft. the Software-plus-Services approach provides significantly greater levels of flexibility and choice. Microsoft’s approach enables its businesses customers to continue to use familiar user interfaces (e. The company will continue to incubate the Desktop Management Service and will look to add a limited set of customers over the next 2 years as we bring the service to maturity. Hosted SharePoint. Microsoft Office system) and to rebalance their infrastructure across on-premises offerings for mission critical or “secret sauce” applications and to offload non-differentiating applications – perhaps collaborative applications and messaging – to Microsoft and its partners to host and run from the cloud.
Live services will be optimal in situations where users don‟t have access to professional technical expertise and don‟t require high levels of system management. and meet high availability standards may all be important considerations. In the dedicated case. Existing Live Service offerings include. security. Dynamics Live CRM and Office Live. without IT mediation. Microsoft Live offerings are user-managed services. end users will be able to use the same login and password as it is in their existing active directory. Microsoft Office Live : Microsoft Office “Live” will be tailored to users that value ease-of-use. Office Communications Online. and Exchange Hosted Services. productivity and more. manage users. Windows Live. Software-plus-Services will have a profound impact on workplace productivity as it enables people to instantly access the information and capabilities they need. Both brands are part of Microsoft‟s Software-plus-Services strategy. What is the difference between Business Productivity Online Suite and Microsoft Office Live? Business Productivity Online Suite : Service offerings for organizations with more advanced IT needs where power and flexibility is critical and the ability to control access to data. end users will be able to use their Active Directory login but a separate password is required to authenticate across all the Online Services. management features.capabilities of enterprise software through on-premises servers. apply business and compliance policy. depending on specific business requirements. intuitive. or a combination of both. and will open the door to a new generation of connected experiences for individuals and businesses. from any device and any location. Business Productivity Online Suite is designed to provide the performance. communication. while Live services are targeted at consumers and small businesses with little to no IT resources. In the standard version. spanning entertainment. and service level capabilities to support the mission-critical applications and systems used by organizations that have more rigorous technical requirements. as online services. SharePoint Online. scalability. Broadly speaking. The result will be a new wave of innovation that will make digital technology more seamless. Users are limited to five seats. XBOX Live. . Services also provide the option to implement complementary capabilities that enhance onpremises server software and simplify system management and maintenance. and useful. How does Microsoft Online Services fit into Microsoft’s Software-plus-Services strategy and Live services? Microsoft Online Services are designed for business with managed IT requirements. simple access and flexibility. Do the services provide single sign on capabilities? Both standard and dedicated versions of the services have single sign on capabilities but are implemented differently. Today these services include Exchange Online. Office Live Meeting.
If you choose to provision users in batch mode. Can Microsoft Dynamics CRM Online work with the Business Productivity Online Suite offer? Not for the initial offering. However. Is it possible to provision users in batch mode? Yes. A 180-day free trial version of Office Communicator 2007 is also available for Business Productivity Online Suite and Office Communications Online subscribers. Are there any prerequisites for the client software? E. the passwords are sent. Active Directory is required for the Dedicated service. Can a customer migrate from the Business Productivity Online Suite over to an onpremises environment and transfer over set-up and data? Yes. and is included in the Office Professional Plus 2007 and Office Enterprise 2007 suites. are passwords sent to Microsoft? In the Standard version.Will I be able to integrate or build custom solutions around Exchange Online? SharePoint Online? There are limited opportunities for customer solution integration with Exchange Online today. the service will be able to support “site templates” but not “site definitions” because site definitions requires deployment of custom code in the online environment and Microsoft does not support this today.g. In the Dedicated version. For the Dedicated service. Using the SharePoint terminology. Microsoft will be able to support customization that does not require code definitions. will this sync from your local directory as a federation or a sync? If it is a sync. Office Communications Online requires Office Communicator 2007. Online web-based email access is available using the included Outlook Web Access client. a tool will be available for customer to synchronize a batch set of Active Directory users into the Business Productivity Online Suite environment. Office 2003/2007? Exchange Online requires Outlook 2007 for offline client access. Is Active Directory required? Active Directory is not required for the Standard service but customer can sync with the existing Active Directory information to the service using standard tool. the passwords are not sent to Microsoft. the goal is to bring all of Microsoft’s online services together with an integrated sales and customer experience. customers can migrate their data to and from on-premises and online solutions. which is available to Volume Licensing customers as a standalone product. For SharePoint Online. If a customer is looking for a more custom solution. . a partner hosted solution could be his best option. a customer can have Outlook 2003 and above. in the Standard version of Business Productivity Online Suite.
What is the notification process to customers and partners for Business Productivity Online Suite upgrades? Email notifications will be sent to the administrator on record. Java? Developer interfaces are limited to the SharePoint Online web services interfaces. Typically the deskless worker does not have an assigned or dedicated PC in the workplace and might share a kiosk or access company information remotely. .Will there be an ability (future) to extend the Microsoft-hosted subscription model / products with the partners so that the partners can host their own solutions for customers to extend the Microsoft offering? Microsoft will continue to support partner hosted solutions (like hosted messaging & collaboration). Why did Microsoft create a deskless worker SKU and what does it include? Microsoft defines a deskless worker as a worker who spends less than 5 percent of work hours using a company supplied PC. Will the platform work with competitive technologies . Features like instant messaging. giving deskless workers access to important information like company policies. Low cost. at the lowest possible price is the key to connecting workers who may have been underserved by technology. training and benefits. Microsoft included both applications because they are most useful to workers who spend less than five percent of their workday at a computer. which are the same as the web services interfaces for SharePoint Server. Microsoft will also provide a directory synchronization tool to keep the Microsoft Online user list in synch with your on-premises Active Directory. the company’s roadmap includes a syndication model in which partners can deliver a Microsoft hosted solution to their customers. yet intuitive interface. presence and other collaborative applications are of less use to workers who are rarely at a computer. while performing billing & management tasks on their end through integration with MS systems. In addition.g. Providing a simple. Deskless worker services (expected availability in December) include Exchange Basic and SharePoint Basic. What tools are available to migrate from previous versions of Exchange or competitive platforms? Microsoft will provide tools to migrate user information and e-mail from Exchange Server to Exchange Online. SharePoint Online Basic: Provides easy access to the SharePoint portal site and search functionality.e. streamlined versions of Exchange Online and SharePoint Online offer companies a compelling reason to provide deskless workers access to messaging and collaboration software. where partners can extend and customize the Microsoft offering.
Exchange Online standard will also support archiving with EHA. every customer is required to register their own domain. The service can also integrate into the EHS secure email capabilities as an optional service. Once pooled storage is exceeded. business continuity services? The Exchange Online standard service will include EHS filtering and built in business continuity and disaster recovery capabilities. This basic version of Exchange includes features such as calendar. archiving. the customer will have the opportunity to set usage limit policies and allocate additional storage to an individual mailbox. Continuity and Encryption services in support of customers that operate their own mail servers or customers that use hosted Exchange mailboxes delivered either by Microsoft via Exchange Online or by hosted providers. Archiving. although it is not a fully integrated solution at this time. The “Exchange Hosted Services” are not hosted e-mail. EHS operates over the Internet as a set of services and offer the following: • • • • Filtering for spam and viruses Archiving to help satisfy compliance requirements and internal policies Encryption to help preserve email confidentiality Continuity for ongoing access to email during and after disasters Does Exchange Online work for customers who have purchased or plan to purchase Exchange Hosted Services filtering. “Exchange Hosted Services” (EHS) (formerly FrontBridge Technologies) offer a costeffective way for businesses to actively enhance the security and availability of their messaging environment. contacts. anti-virus and anti-spam filters and 100Mb storage. providing an easy way to remotely access company email. What if a user exceeds the storage allocated to him/her? Is there a usage charge? How do I get billed information for this? In the standard offering. the customer can purchase additional storage. global address list access. Exchange Online Dedicated customers will have the option of using EHS filtering but other EHS services are currently not available with Exchange Online dedicated. Finally.Exchange Online Basic: Gives deskless workers access to Outlook Web Access Light. “EHS” are „attached‟ services that provide Filtering. Full integration with EHA is planned in a subsequent release. Does the service include Domain Registration? No. What is the difference between Exchange Online and Exchange Hosted Services? Exchange Online is essentially hosted e-mail. secure email. . while instilling confidence that their messaging processes are managed effectively to help them comply with internal policy and regulatory compliance requirements.
EA and CASA customers are also able to add seats through their existing VL purchase processes. . kiosk. If a customer wants to purchase the Business Productivity Online Suite in addition to this. Customers can purchase any combination of licenses that they feel will reflect the usage of services within their company. This means that they do not qualify for the server piece of the Platform Enterprise Agreement. only the full Business Productivity Online Standard Suite is offered. Do I need to purchase Software Assurance for my Service Licenses? No. Do customers need to purchase licenses for every user? Customers must purchase a license for every user using the service. In the Enterprise Agreement program. as well as for every external user who will be using the service. In order to qualify for a Platform EA. etc)? Is it available via Windows Mobile? Yes. there are no seat minimums for EA and CASA purchases. the customer will have the ability to purchase the Step-Up USL (discounted SKU) to get the service. a customer must continue to purchase either the Core CAL Suite w/SA or the Enterprise CAL Suite w/SA.Can you access Exchange Online without the client (at the library. end users will be able to access Exchange Online via Windows Mobile devices and also through Outlook Web Access. Will the stand-alone subscription offerings be offered under any other VL agreements besides EA? Individual Business Productivity Online Services components such as Exchange Online or SharePoint Online are available for purchase in the Microsoft Online Subscription Program (MOSP) and Campus Agreement/School Agreement (CASA) programs. Customers in Committed programs such as EA or CASA do not have to buy a license for every user in their organization. Can a customer purchase a combination of licenses? Absolutely. Unlike on-premises licenses where customers need to buy software assurance to cover maintenance and upgrades. the user subscription licenses include rights to the “latest and greatest” as long as the customer continues to pay their subscription service fees. Do Microsoft Online Services qualify as enterprise products compatible with the Platform EA (EA Direct only)? Microsoft Online Services are currently not classified as Enterprise Products. Can a customer add users to their existing subscription at any time? Customers who purchase through the Microsoft Online Subscription Program (MOSP) will be able to add users to their existing subscription at any time through the Microsoft Online Customer Portal.
or through the Campus Agreement/School Agreement programs. does that mean that I can cancel the service? An agreement only needs to be resigned if the terms and conditions are updated. the pricing tier is applicable for the entire quantity. I currently have an Open Value agreement. through their Enterprise Agreement. all customers will be required to agree to the Microsoft Online Subscription Agreement when purchasing Online Services on the Microsoft Online Customer Portal. Outline a fact based comparison between Exchange Hosted services and Google Apps? Outlook Feature Supported E-mail (messages read state) Mail folders and Categories In Exchange Online with Yes Yes In Google Apps Yes No Folders are labels in Gmail. As an end customer. If Microsoft changes the Terms and Conditions will I have to sign a new agreement? If so. What discounts are available other than volume? At the launch of the new program. Do I have to sign another agreement? Is a new agreement needed every year? Yes. customers will NOT be required to sign new agreement terms. pricing will be determined by quantity ordered. For additional quantity orders under the same subscription term. At launch. when quantity for the subscription moves into the next tier.Can my customer purchase Business Productivity Online through standard licensing programs? The Microsoft Business Productivity Online Standard Suite offering is available to most customers only through the Microsoft Online Subscription Program. the Business Productivity Online Suite will not be offered under any other license program. Comments . is that discount level honored for all seats billed the next month? Yes. The current service still abides to the existing terms and conditions signed prior. If a customer would like to add seats for a new subscription after the agreement is updated but has not signed the new agreement then they cannot add seats. when I place an order that takes me to a better discount level. Categories are not supported.
No verbose responses to invitations in email. Flags are stars in Gmail and can’t be sent to others.Attachments and rich formatting Yes Partial Flags.zip files) are not supported in Gmail. and Yes reminders Rich formatting Yes and notes field . reminders. dates. Yes One signature only Full access to mailbox only: “work on behalf” Multi-calendar support No Tentative or Out of Office status. Yes No attachments or rich formatting in calendar events Yes Yes One group for all contacts Yes Not for contacts No rich formatting. Follow-up reminders and priority are not supported. no “Tentative” responses. only “busy” or “free.” No “Optional” attendees. Rich formatting layout is altered when sending to nonGmail users. and importance Yes No Executable attachments (including selfextracting . Notes field must Inbox rules Signatures Delegations and sharing Calendar Items Free or busy status Attendees and responses Yes Yes Yes Yes Yes Partial Partial Yes Partial Yes Partial Event reminders Attachments and rich formatting Yes Yes Yes Yes No Yes No Partial No Sharing and delegation Personal Contacts Contact folders Yes and categories Personal groups and D/Ls Flags.
Tasks. Categories are not supported in Gmail. Comments Notes. E-mail. Compare email data migration from lotus notes to Exchange Online or to GAPE Content or Feature that can Migrate E-mail (messages with read state) Mail folders To Exchange Online Yes To Google Apps Yes Comments Mail messages are automatically combined into threads based on subject line. Names are Yes Partial . and Address Tasks are supported with a very basic user interface. Executable attachments (including selfextracting . Journal Yes Partial Content or Feature That Can Migrate E-mail (messages read state) Mail folders and Categories Moved to Exchange Online with Yes Yes Moved to Google Apps Yes Partial Attachments and rich formatting Yes Partial Folders become labels in Gmail. the only contact fields are Name. Notes and Journal are not supported. Contact sharing Global Contacts (Global Address List) Yes Yes Partial No Groups and Distribution Lists are not supported for lookup. Folders become labels in Gmail.be smaller than 16k. Rich formatting layout is altered.zip files) are not copied to Gmail.
zip files) are not copied to Gmail. Rich formatting in calendar events do not import to Gmail. Yes Yes Yes Yes Calendar (all calendars) Free and busy status Attendees and responses Event reminders Attachments and Yes formatting Yes Yes Yes Yes No Attachments are stripped from calendar events.Attachments and rich formatting Yes Partial Flags. and importance Yes No truncated after if over the 40 character limit. No Sharing and delegation Yes . Users must decrypt all mail before the migration. Executable attachments (including selfextracting . Microsoft 18 Inbox rules Signatures Delegations and sharing Encrypted mail Yes No Yes Yes No No Yes No Not migrated to Gmail Delegations and sharing settings don’t import to Gmail. reminders. Not migrated to Gmail A Fact-Based Comparison of Hosted Services | Google vs. Rich formatting layout is altered in the conversion to HTML. Flags become stars in Gmail. Follow-up reminders are lost.
Links are no longer clickable. Notes larger than 16k are truncated. Global Groups and Distribution Lists do not copy. . In addition. Do not migrate Personal groups and D/Ls Attachments. the Google offering does not provide the full feature set of calendaring and e-mail capabilities. and to perform simple editing on their mobile devices. Yes Attachments are stripped. E-mail. Yes notes. PST. Google‘s version of a financially backed SLA does not cover downtime lasting fewer than 10 minutes and provides outage refunds only in the form of service credits.Personal Contacts Yes Yes Users must synchronize their personal address books prior to the migration.M.9 percent —with no downtime restrictions and around-the-clock multilingual support every day of the year—which will help mitigate an organization‘s downtime and reduce support costs. In contrast. such as effective offline features (especially on mobile devices) rich document formatting. and links Yes No Global Contacts (GAL) Yes Partial Tasks Yes No Compare service capabilities of Microsoft BPOS and GAPE The Microsoft BPOS offers organizations the familiar and easy-to-use e-mail interface and personal information management of Microsoft Office Outlook®. or a comprehensive collaboration solution. PST through Friday at 5:00 P. Users can take advantage of rich productivity applications to edit documents offline. Microsoft BPOS offers unified communications capabilities that provide integrated presence and instant messaging (IM). the GAPE service offers phone support from Sunday at 5:00 P. and any fields other than Name.M. for corporate users. and Address do not copy. What is the support strategy that Microsoft and GAPE provides? Microsoft offers a financially-backed service-level agreement (SLA) of 99.
and other systems. That is.Analyze cost incorporated in the BPO While the upfront cost of GAPE appears to undercut that of BPOS. organizations may get less functionality and end up paying more. and shared folders. global distribution lists. S and GAPE offerings. Google provides only simplified. GAPE lacks a financially backed SLA. reduced user productivity. IBM Lotus Notes. . organizations can choose to transition to BPOS in a hybrid model while retaining some services locally. Microsoft provides effective migration tools. For Exchange customers. In addition. rights-based document protection. WebEx. and other security features. BPOS provides seamless integration with customers existing Microsoft Office applications and Microsoft SharePoint® environment to provide enhanced collaboration capabilities that are unavailable with GAPE. It also forces customers to retain their own Blackberry BES servers on-premises. pay for Online conferencing services such as LiveMeeting. not all cloud based offerings are created equal. What is a transition and migration story behind BPOS and GAPE? To transition to its hosted services as seamlessly as possible. IT-driven data transfer capabilities for moving e-mail and some contact and calendar data to Google‘s hosted environment. By contrast. this perspective can be deceiving. et al and does not provide full transition and migration capabilities. the Microsoft BPOS offering helps maintain user productivity with security and compliance technolgies as part of the offering . this procedure ignores archived mail. encrypted and rights-managed e-mail. By moving to Google‘s hosted services. By comparison. organizations may encounter additional IT support complexity. the end user must install the Google Apps Synch application and move much of the data manually. and greater expenses than initially anticipated. As you will discover throughout this white paper. Users can work with these tools when moving from current Microsoft Exchange environments as well as when switching from Novell. tasks.
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