10/26/2010

Knowledge Management (KM)
& (e)Learning for ExOCoP
Christian DE NEEF

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Understanding Knowledge…
Knowledge as maturity?
Unless we change our behavior, global warming may be at 
the origin of unseen catastrophes

The difference of 0.3°C cannot be explained 
statistically and may point to climate change

During the Summer, the average temperature 
for Brussels is 18.1°C.  Over the past decade, 
the average was18.4°C

18.1 – 18.4

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Understanding Knowledge…
Knowledge as objects?
Tacit Knowledge Explicit Knowledge

80-85% 15-20%
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Understanding Knowledge…
Knowledge as flow?

People Objects 

Conversation

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Understanding KM…
Many approaches
HARD SOFT
Stock – Flow
Explicit – Tacit
Codification – Personalization
IP Protection – Sharing & Collaboration
Knowledge Base – Community Of Practice
Strong Governance  – No Governance (emergence)
Standardization (Reuse) – Creativity & Innovation
Behavior & Reward Driven – Culture & Motivation Driven
Enterprise Knowledge (objective)  – Individual Knowledge (subjective)
Organizational (internal perspective) – Ecological (environmental perspective)

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Understanding KM…
The SECI Model
Tacit Explicit

Socialization Externalization
Team work Capture
Tacit Coaching Diffusion
Mentoring

Learning
Explicit Understanding Organization
Communication Classification
Internalization Combination

The Knowledge‐Creating Company, Nonaka and Takeuchi, 1995
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(e)Learning
Time to implement
short long
high
Independent Integrated
online help systems online help systems

Printed job aids Simulations
Audio, video
CBT / WBT
Content
stability On the job training Workshops
Online assessments
Online assessments
Live e‐training Online 
Tele‐teaching communities

Online knowledge
low databases

Based on: Allison Rossett, Felicia Douglas & Rebecca V. Frazee: Strategies for building blended learning.
Confidential, I.R.I.S. © 2010

(e)Learning
Budget available
low high
high
On the job training Mentoring / 
Coaching

Workshops
Live e‐training
Tele‐teaching
Need for
Online 
human communities Simulations
touch Audio, video
Online assessments CBT / WBT
CBT / WBT
Independent
online help systems Integrated
online help systems
Online knowledge
low databases Printed job aids

Based on: Allison Rossett, Felicia Douglas & Rebecca V. Frazee: Strategies for building blended learning.
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Types of eLearning activities
Structured / Structured / 
organised by  organised
teacher / author by learner(s)
Individual
learning

Tele‐lecture WBT
(live, archived)

Simulation

Virtual
Classroom

Social
learning Communities

Adapted from: K. Wilbers (2001): E‐Learning didaktisch gestalten. In: Hohenstein / Wilbers (Hrsg.)

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(e)Learning – KM continuum
Expertise
Mastery
ncy
nt
Competen
Investmen

Application

Understanding

Awareness

Contact

Comm/eLearning Classroom On‐the‐job/Coaching KM/CoP

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For the workshops…
Leavitt’s Diamond
(P)eople
• Personal motivation 
• Recognition programme
• Change readiness
• Discipline
• Etc.

Always linked to 
(P)rocesses (T)echnology
(B)usiness outcomes!
• Business/Core processes • Content Management Platform
• Capture best practices • IT requirements: maintainability, 
• Embed ECM/KM in processes portability, performance, 
• Etc. reliability, scalability
• Publishing
• Etc.
(O)rganization
• Centralized/Distributed
• ECM/KM Support Office
• Principles & Policies
• Etc.
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2008‐02‐23

For the workshops…
• 3 presentations
• Discussion round
• Focus on
– Best Practices
– Needs

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Thank you!

Questions/Comments
Discussion...

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