1Curriculum Vitaé

Syed Mohsin Rizvi

Personal Contact Details:

House Number BB/892 Asghar Mall Road,

Rawalpindi, Pakistan
Cell: +92335-6727272
Email: smashingsayyed@gmail.com

PERSONAL SUMMARY
A competent and organised individual who is able to work as part of a team and manage several
priorities at any one time. I have a positive attitude, strong work ethic, and a keen desire to learn and
grow within a firm. I possess superb communications skills, and always treat people with respect and
according to their individual needs.

BIOGRAPHIC INFORMATION
Nationality: Pakistani
CNIC: 37405-2588769-1
Marital Status: Un-married

Education: NVQ-Level 7 Diploma (Marketing Management)

Feb 2014- June 2015
Cardiff Metropolitan University- United Kingdom
MSC International Human Resource Management
Feb 2012- Nov 2013
University of Bedfordshire - United Kingdom
MBA (Human Resource Management)
Jan 2009- July 2011
Air University Islamabad

PROFESSIONAL PROFILE

Syed Mohsin Rizvi \CV

2Curriculum Vitaé

YQ Now
Concierge Services Agent
December 2017 – July 2018
Position: Concierge Agent
Duties and Responsibilities

 Providing airport facilitation services worldwide.

 Dealing with the corporate and retail clients.

 Answer incoming calls and emails, and assist with booking, confirmations,
amendments and cancellations of services.

 Assist clients with issues and complaints, with empathy and a focus on client’s
satisfaction.

 Allocating the services to different service providers according to the location.

 Maintaining bookings of multiple clients in accordance with different service

levels.

 Providing Client support in accordance with all the required services.

 Managing them on designated Client portals.

 Making the required manual bookings through internal system.

 Sending the Agent Details to the client for performing the services

 Executing the service checks before, during and after the services to make sure
that the service is completed accordingly.

 Making sure about the confirmation of bookings from the clients side.

 Closing the services once they are completed.

 Handling the escalations from the clients and Service Providers.

 Reporting the service issues to the senior management to resolve them on time.

 Making Hand over Reports for the upcoming shift.

Syed Mohsin Rizvi \CV

 3Curriculum Vitaé

ROBO Call, Rawalpindi

Position: Floor Manager

December 2016 – November 2017

 Coordinated with seniors and analyzed client requirements and assisted in providing
subject matter expertise on all floor programs.
 Developed communication for fundraisers such as prepared background information
and provided briefs for materials.
 Designed training programs and documented all procedures on an everyday basis.
 Prepared campaign results and provided it to fundraisers team.
 Managed all floor operations and facilitated actions to maximize performance of
campaigns.
 Monitored any issues in donor calls and ensured optimal level of client services.
 Assisted Managers in implementing special plans and ensured success of campaigns.
 Maintained effective work environment and initiated corrective actions as required.

770 MPS BPO

Team Coordinator, Rawalpindi
August 2015– November 2016

Syed Mohsin Rizvi \CV

 4Curriculum Vitaé

 Administered all inquiries coming to call floor and provided necessary information to
clients.
 Performed regular follow ups on various referrals provided and ensured optimal
customer satisfaction.
 Maintained good working relationships with various customers and referrals.
 Managed working of Genesis centers and associated services.
 Provided efficient genesis services with help of company products.
 Participated in rotation duties and performed appropriately.

Reference:

Will be Furnished upon request

Syed Mohsin Rizvi \CV