Professional Documents
Culture Documents
YOUR BUSINESS.
PRINTING INNOVATION.
SPDS V2.0
The Smart way to analyze & fix the printer
Release Note
Android
2013.Sep • First Android Version
V1.00.000
iOS
2016.Jan • First iOS Version
V1.05.000
• Change UI
• Add ‘Tech-Guide’ (Error -> Tech Guide)
V2.00.022 2016.Oct • Delete ‘Service Bulletin’
• Delete ‘Trouble Shooting Guide’
• Delete ‘Useful Tip’
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Contents
1. Solution Info 3. Menu & Functions
1.1 What is the SPDS? 3.1 Initial Screen
1.2 Release History 3.2 Error
1.3 Menu Map 3.2.1 Device Error
2. Preparation & Installation 3.2.2 Action Guide
2.1 Preparation 3.2.2.1 Tech Guide
2.1.1 Device Requirements 3.2.2.2 Disassembly Video
2.1.2 Wireless Connection 3.2.2.3 Service Manual
2.1.3 Android 3.2.2.4 Exploded View
2.1.4 iOS 3.3 Diagnosis
2.1.5 Windows PC 3.3.1 Engine Diagnostics
2.1.6 Wi-Fi Only Device 3.3.2 Image Diagnostics
2.2 Installation 3.3.3 Network Diagnostics
2.2.1 Android Device 3.3.4 FAX Diagnostics
2.2.2 iOS Device 3.4 Test
2.2.3 Windows PC 3.4.1 Printout Pattern
2.3 Login 3.4.2 Shading Test
2.3.1 User Registration Request 3.5 Information
2.3.2 Change/Reset Password 3.5.1 Configuration
2.3.3 SPDS inquiry 3.5.2 Information
2.3.4 Changing to the New USIM 3.5.3 Firmware Update
2.3.5 User Account Policy 3.6 Service
2.4 Connection to Machine 3.6.1 Cloning
2.4.1 USB 3.6.2 Send Debug Log
2.4.2 NFC 3.6.3 IP Address Setting
2.4.3 Wi-Fi Direct 3.6.4 Counter Initialization
2.4.4 Without Connection 3.6.5 Footer
2.4.5 Wi-Fi for iOS 3.6.6 Serial No. Setting
2.5 Customer Approval
3.7 Warranty Claim
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Contents
1. Solution Intro
Wi-Fi
Direct Connection
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1.2 Menu Map
* This menu map is based ‘connected mode’ on SPDS ver 2.00
Error Diagnosis Connection Test Connection Service Connection
Show current error(s) Connection Image Diagnostics Shading Test Send Debug Log
Search error codes Network Diagnostics Shade Test and Print Report Device Settings
Action Guide SIM Fax Diagnostics Print Last Shade Test Report IP Address Setting
Information
Supplies Connection
Network Connection
[ Reference ]
Fax Report Connection
(PC Supported)
Android iOS Windows OS
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2.1.2 Preparation – Wireless Connection
For SPDS connection, wireless connection is recommended
- Android : NFC, Wi-Fi, Wi-Fi Direct
- iOS : Wi-Fi
Smart Device USB OTG Gender (*) USB Cable Printer or Copier
(*) USB OTG Gender Part #: JC39-02430A, OTG Gender can be easily purchased on the market
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2.1.4 Preparation – Wired connection (iOS)
- Smart devices : Smart phone or tablet based on iOS
- Lightening Cable, USB Ethernet Adapter and LAN Cable
- Samsung Printer or Copier : IP should be configured as DHCP (Static is not supported for connection)
Smart Device Lightening to USB USB Ethernet LAN Cable Printer or Copier
Camera Adapter Adapter DHCP
(MD821AM/A) (Next-210ca)
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2.1.6 Preparation - Wi-Fi Only Device
SPDS connection is available with 3G/LTE as well as Wi-Fi only smart device
In order to connect by Wi-Fi only smart devices, user must have a User Account first
. User account registration is available by 3G/LTE support smart device with USIM
. If you want to know details for user account, please refer to the 2.3.1
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2.2.1 Installation – Android Device
Google play store > Searching “SPDS” > Downloading application
(2)
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2.2.2 Installation - iOS Device
App store > Searching “SPDS” > Downloading application
(2)
Search ‘SPDS’
Select Get
(3)
(1)
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2.2.3 Installation – Windows PC
Download Center > Download recent “SPDS for PC” > Extract file > SPDS Installation
- Download Center
http://tsp.samsung.com/tsp_file/spds/samsungprinter/Download-Center.html
- SPDS Installation
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2.3 Login
(1)
. In order to use SPDS, user should be registered by HQ with specific information
- User Registration Request : Making a new Account
- Change/Reset your Password : Modifying Password to the new one
- SPDS work/use inquiry : Sending request to SPDS manager in HQ
(2)
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2.3.1 Login – User Registration Request
(e.g.) qwer123$
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2.3.2 Login – Change/Reset Password
(i)
(ii)
(iii)
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2.3.3 Login – SPDS inquiry
test@test.com
1
HQ Admin
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2.3.5 User Account Policy
SPDS “User Account” policy follows 3 rules
User must have 1 USIM User account will be suspended Wi-Fi dedicated devices
in order to make 1 user account If user doesn’t login over one month Can be additionally accessed
if already own a user account
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2.4 Connecting to Machine
- Other devices
(5) iOS version
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2.4.1 Connecting to Machine – USB
(1) USB
- Access to the machine with Android device with USB cable + OTG gender
USB cable
OTG
(1) For Android device
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2.4.2 Connecting to Machine – NFC
(2) NFC
- NFC function On at the machine (Settings > NFC > NFC On)
(2)
- NFC function On at the smart device
→ Select R/W P2P
(3)
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2.4.4 Connecting to Machine – Without Connection
(4)
* If you want to get detailed menu map ,
please refer to the 2.1.6 Wi-Fi only model
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2.4.5 Connecting to Machine –iOS
iOS device
(Refer to 2.1.4)
For Windows PC, USB Printer cable is needed for connection from PC to Printer
* Please note that just one machine should be connected when installing driver, and when using SPDS
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2.4.6 Connecting to Machine – Windows PC
- Run Zadig_2.2.exe
(1) Option > Check All device
(1)
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2.4.6 Connecting to Machine – Windows PC
(2)
(3)
(4)
In order to connect to the machine, a customer must agree to the customer’s consent
to collect machine information
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Contents
(3) Initial Screen is consists of machine information, main menu ,and menu bar
(1)
(3-1)
(2) Main menu
(2)
- Contains useful service features and materials
Error
(1) - Checks and Clarifies the machine error
- Procures details related error for service activity
(2)
(1) Device Error
. Finds error symptom and solution
. Flow description, chart, and video clip to solve the problem are ready
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3.2.1 Device Error
(ii)
(i)
(ii)
(iii)
(ii)
(iii)
(iv)
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3.2.2.3 Action Guide – Service Manual
(i)
Service Manual
(ii)
(iii)
(iv)
* English version
* pdf version
(i)
Exploded view
(ii)
(iii)
(iv)
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3.3 Diagnosis
What’s Diagnosis?
- Diagnosis is the service function provides the ability to identify the problematic
phenomenon, furthermore provides corrective actions for the problem
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3.3.1 Engine Diagnosis
Engine Diagnosis
- In case of machine operation failure, the engine diagnosis can help identify the causes
of printing engine problems via methods of checking and testing defective parts or
conditions
. Motors, sensors, clutches, and other parts operation
. Conditions which are related to the image quality and printing system
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3.3.1 Engine Diagnostics
How to use : Checking and adjusting machine operation - Condition, Sensor, and Part
Condition Sensor Part
Testing motor
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3.3.2 Image Diagnostics
When machine prints abnormal images, this function will help you finding causes of image problems.
Select problematic case Print test image Check printed image Take service guide
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3.3.3 Network Diagnostics
When network connection is failed, Network Diagnostics identifies network status
Test start Check network status Select detailed cases Take service guide
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3.3.4 Fax Diagnostics
This function helps finding Fax failure causes. Furthermore when you need to check sending and receiving test,
you can easily utilize this for test
Test start Check Fax status Take troubleshooting guide Sending/Receiving Test
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3.4 Test
What’s Test?
- SPDS provides optimized test patterns to analyze printer condition and image quality
(i) Printout Pattern
: Prints useful patterns to check machine or image defect
(ii) Shading Test
: In case of defective scan image, analyzes scan unit condition and scan quality
Shading Test
(*)
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3.4.2 Test – Shading Test
- Shading test
. Tests scanner operation and scanned image quality
. Shading test must be prtformed in case of replacing mainboard or scan unit
. If shading test is failed, inspect scanner lens, furthermore you may need to replace
the scan unit Fail OK
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3.5.1 Information - Configuration
What’s Information?
- When user wants to get detailed configuration and information of the machine,
SPDS provides you details through printing reports
Configuration
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3.5.2 Information - Information
Information Fax Report
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3.5.2 Information - Information
Information
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3.5.3 Information – Download Firmware
Firmware Update
- Updates firmware, this function is available for A4 printers only (not for A3 copiers)
- How to use ?
1) Download firmware to PC
http://btsp.samsunggsbn.com > Download > Printer > Search model
> Select [Firmware] model name > Download firmware file at PC
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3.5.3 Information – Download Firmware
- How to use ?
2) Copy firmware file to smart device
. In order to use ‘download firmware’ function, firmware file must should be located at specific folder : SPDS / FW
Cloning
- In case of replacing mainboard, you can overwrite previous options to the new
mainboard
- Exporting configuration > importing to the new mainboard
- Backup data : Machine Setting, Network Setting, Address Book, User Profile
Export configuration data Replace mainboard Import configuration data
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3.6.2 Service - Send Debug Log
(2) (3)
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3.6.3 Service – IP Address Setting
IP Setting
- Sets up IP address of the machine
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3.6.4 Service – Counter Initialization
Counter Initialization
- Counter Initialization > Select Unit > Initialization
- After replacing the maintenance parts, counter info. must be initialized
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3.6.5 Service - Footer
Footer
- Real-time system status which is printed at the end of printout
- Footer is useful for HQ members only
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3.6.6 Service – Serial No. Setting
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3.7 Warranty Claim
GSPN
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4 FAQ
Q) When I input the serial number on the replaced mainboard, error code (Error 50, Error 650) is occurred.
A) Please refer to below symptom and then retry
. Error 50 : User inputted wrong serial number
. Error 650: Need to examine the log from the device
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4 FAQ
Q) I use the iPhone & iPad, how can I connect to the machine?
A) SPDS connection is available through 2 methods for iOS
; Wi-Fi, and Direct connection. Please refer to 2.1.4
Q) I tried to make the new account, but errors were occurred; cannot make the new account.
A) Please check ID making policy carefully, then try again referring to the below guide
- ID
. At least 4 letters of Alphabet
. One or more Number
. One more Special Letter among _ and .
- Partner ID
. Partner : GSPN ID, 7 digit
* If new partner with Samsung printing business, please contact Samsung sales reps. or service reps.
to declare the new Partner ID in SPDS system.
- Password
. At least 4 letters of Alphabet
. One or more Number
. One or more Special Letter among _ $ @ = ^ - + .
Appendix
Smart Device Lightening to USB USB Ethernet LAN Cable Printer or Copier
Camera Adapter Adapter DHCP
(MD821AM/A) (MC704LL/A)
* We do not guarantee other hubs. This hub is passed our field test
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1. Wired connection (iOS)
- You can connect to the machine with prepared Apple adopters and powered USB hub like below picture.
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