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SPECIALIZATION PROJECT

On
Survey on Employee welfare activities in CGS Ltd
Report submitted in partial fulfillment of the requirement for the award of
Post-Graduation Diploma in Management

(Session-2017-2019)

Submitted by

T.SHARUNPUSHPA

PGDM

26-053

Under Guidance of

K. Sreehari
Associate Professor

Siva Sivani Institute of Management


Kompally, Secunderabad-500100

i
DECLARATION

I Ms. T.Sharunpushpa hereby declare that the project entitled “Survey on employee welfare
activities in CGS Ltd” is the original work done by me under the guidance of Mr. K. Sreehari,
Associate Professor, Siva Sivani Institute of Management.

I further declare that it is original work made by me as a part of my Post Graduate Diploma in
Management.

Date: Signature
Place:

ii
ACKNOWLEDGEMENT

I am using this opportunity to express my gratitude to everyone who supported me throughout


the course of this project. I am thankful for their aspiring guidance, invaluably constructive
criticism and friendly advice during the project work. I am sincerely grateful to them for sharing
their truthful and illuminating views on a number of issues related to the project.

I sincerely thank my faculty guide Mr. K. Sreehari for the help he has rendered in way of
suggestions and guidance.

Date:
Place: Name

iii
TABLE OF CONTENTS

Ch. No Content Page No


1. INTRODUCTION 1-8
2. LITERATURE REVIEW 9-11
3. RESEARCH METHODOLOGY 12-13
4. DATA ANALYSIS 14-84
5. SUMMARY, CONCLUSION 85-86
6. ANNEXTURE 87

iv
CHAPTER- I
INTRODUCTION

pg. 1
SUMMARY

The main objective of this chapter is to understand the meaning and importance of Employee
Welfare activities at CGS. Ltd. The formation of CGS Surveyors had been inspired by the idea
of perceived need of an independent specialist company to provide comprehensive range of
surveillance and supervisory services in line with modern concepts, quality assurance,
environmental protection and relying in integrity and experience.

INTRODUCTION TO HUMAN RESOURCE MANAGEMENT

Human Resource Management is the management of employees in the organization


while human resource management is sometimes referred to as a soft management skill,
effective practice within an organization. It requires a strategic focus to ensure that people’s
resources can facilitate the achievement of organizational goals. Effective human resource
management also contains an element of risk management for an organization, which, as
minimum ensures legislative compliance.

Fundamentally, human resource management assumes that employees are individuals


with varying goals and needs. Human resource should not be categorized with basic resources
(trucks, filing cabinets etc,.). Practicing good human resource management enables manager
of an organization to express their goals with specificity, increasing worker comprehension of
goals and provide the necessary recourses to promote successful accomplishment of said goals.
When human recourse management is properly, employed members of the workforce are
expressive of the goals and operating practices of the firm.

HRM is seen by practitioners in the field as a more innovative view of workplace


management than the traditional approach. Their technique makes the managers of an
enterprise to express their goals, which can be understood by the workspace. It also plays key
roles in risk reduction within the organization. The personal management is often used in a
more restricted sense to describe the activities that are necessary in the recruitment of
workforce, providing its members payroll and benefits etc. HRM is sometimes referred to
organizational management it involves several processes such as workforce planning,
recruitment, skills management, and training and development, labour relations.

The HRM functions includes a variety of activities in a organization such as whether to


use independent contractors or hire employees to fill these needs, recruiting and training the

pg. 2
employees best outcomes, ensuring that there are high performers, dealing with performance
issues, ensuring of personal and management practices to form various regulations.

Activities also include managing the approach to employee benefits and compensation,
employee records and personnel policies. Usually small business (for profit and non-profit)
must carry out these activities themselves because they can’t afford part or full time. However,
they should always ensure that employees are aware of personnel policies which conform to
current regulations. Polices are often in the form of employee manuals, which all the employees
have. We should make a note that some people distinguish between HRM (a major
management) and HRD (human resource development profession).

The HRM function and HRD profession have undergone major changes over the past
20-30 years. Many years ago, large organizations looked at the “personnel department”, mostly
to manage paper work around hiring and paying people. But in the present scenario,
organizations consider the “HR department” is playing an important role in training and helping
to manage people so that people and the organization are performing at maximum capability
in highly fulfilling manner.

Human resource management is the function within an organization that focuses on


recruitment of, management of, and providing direction for the people who work in the
organization.

Human resource management is the organizational function that deals with issues related
to people such as compensation, hiring, performance management, organization development,
safety, wellness, benefits, employee motivation, communication, administration and training.

A large part of this growth is the human resource department of these companies, who
are responsible for hiring the people with the knowledge to bring new technology into a
company to be successful in the automotive marker; these companies need highly skilled and
developed persons who are talented, and a having string partnership between management and
labour unions.

The backbone of any successful company is the HR department, and without a talented
group of people to hire, culture, and inform employees, the company is doomed for failure. The
HRM strategic management function proper management of personnel enhances the dignity by
satisfying their social needs professional significance can be done by providing healthy
working environment it promotes the teamwork in employees.

pg. 3
INTRODUCTION TO EMPLOYEE WELFARE ACTIVITIES
Welfare includes anything that is done for the comfort and improvement of employees
and is provided over and above the wages. Welfare helps in keeping the morale and motivation
of the employees high so as to retain the employees for longer duration. The welfare measures
need not be in monetary terms only but in any kind/forms.

Employee welfare includes monitoring of working conditions, creation of industrial harmony


through infrastructure for health, industrial relations and insurance against disease, accident
and unemployment for the workers and their families. Labour welfare entails all those activities
of employer, which are directed towards providing the employees with certain facilities and
services in addition to wages or salaries.

Labour welfare has the following objectives

 To provide better life and health to the workers


 To make the workers happy and satisfied
 To relieve workers from industrial fatigue and to improve intellectual, cultural and
material conditions of living of the workers.

The basic features of labour welfare measures are as follows

 Labour welfare includes various facilities, services and amenities provided to workers
for improving their health, efficiency, economic betterment and social status.
 Welfare measures are in addition to regular wages and other economic benefits
available to workers due to legal provisions and collective bargaining.
 Labour welfare schemes are flexible and ever changing. New welfare measures are
added to the existing ones from time to time.
 Welfare measures may be introduced by the employers, government, employees or by
any social or charitable agency.
 The purpose of labour welfare is to bring about the development of the whole
personality of the workers to make a better workforce.

The very logic behind providing welfare schemes is to create efficient, healthy, loyal and
satisfied labour force for the organization. The purpose of providing such facilities is to make
their work life better and also to raise their standard of living.
Welfare programs for workers focus special significance in country like India where
poverty is quite pervasive and where an employee, by himself, is generally not in a position to

pg. 4
create such welfare facilities that can make his life more pleasant. When the facilities are
provided by the employer, it helps in making the work place more congenial.

It is well known fact that many of the problems that arise in the field of IR such as
indiscipline, high employee turnover, excessive absenteeism, etc., may be caused by the mal
adjustment of the employees to work environment. Hence, the welfare activities not only
increase the comforts of employees and improve their standard of living but also help in
boosting the employees’ morale, in smooth adjustment to the environment, reducing
displeasure and friction.

It is axiomatic that a stable, well integrated and better satisfied workforce wills help in
speedier development and better utilization of resources. If the working and living conditions
are of the welfare measures, the employees will be malcontents and will contribute not towards
efficiency but towards problems.

Although the provision of better working and living conditions of earlier conceived on
humanitarian grounds, it was later realized that it leads increased productivity, better comment
to work, improved morale and industrial peace. This is the fundament al thesis that has led to
the intervention of state through legislation on employee welfare.

Employee welfare activities the productivity of organization and promote healthy


industrial relations thereby maintain industrial peace. The social evils prevalent among the
employees such as substance abuse etc., are reduced to greater extent by the welfare policies.

pg. 5
NEED FOR THE STUDY
In recent times, employees have recognized the importance of proving welfare facilities
to the workers, as workers bear a direct impact on the performance of the organization. So it is
the duty of the management to look after the welfare of their employees as their social
obligation.

Due to industrialization and liberalization, there is sheer cutthroat competition and the
mere existence of the organization is at stake. So welfare of labour has gained importance for
survival of the organization.

Employee welfare is a method of creating more satisfying working and living


conditions for employee in industry and of increasing workers sense of involvement in the
objectives of the industry. Also the welfare facilities help to promote harmonics relationship
between management and employee and they also reduce employee turnover and absenteeism,
so, keeping all those factors in view and by considering its importance for the better
performance of the organization, this study has been conducted.

pg. 6
LIMITATIONS OF THE STUDY

 The study is confined to the employees of CGS Ltd.


 The accuracy of the report depends upon the quality of data from the company sources.
 The results of the study may not be accurate as all the employees of the company have
not been considered.
 The duration of the study is limited to few weeks. So, time is one of the constraints of
the study.
 Employees’ responses may be influenced by their moods and fancies. Therefore, they
may not be accurate.
 Confidentiality matter restricts for an in depth study.
 Personal bias of the respondents and their busy schedule also was a limiting factor in
the collection of the data.
 The perception bias or attitude of the respondents may also act as hurdle to the study.
 Some of the employees had not co-operated in filling up and answering the
questionnaire.

OBJECTIVES OF THE STUDY

 To study the welfare schemes provided by the CGS Ltd.


 To find out the further possibilities of proving welfare amenities to its work force.
 To know how the statutory and non-statutory welfare facilities are provided to the
employees.
 To examine the problems confronted by the workers and management while
implementing welfare measures.
 To suggest ways and means to improve the employee welfare activities on the
organization.

pg. 7
INTRODUCTION TO THE SPECIALIZATION PROJECT

I have done my SIP at CGS Ltd. There I was allowed to study the statutory and non-statutory
welfare activities provided to the employees in the organization. My project titled as “An
Empirical Study on Employee Welfare Activities provided by the Employer to his/her
Employee” and to understand its effect on the employees in various organizations such as
Marine services, BPO, IT, Banking, Healthcare as a whole.

In 1984, Phil Friedman started CGS in New York City with five people, providing professional
IT services. Through organic growth and various acquisitions, CGS steadily grew its business
in the U.S. and expanded internationally.

More than three decades later, CGS has grown to over 7,500 employees across North America,
Latin America, Europe, The Middle East and Asia, delivering Business Applications,
Enterprise Learning and Outsourcing services to customers in 45 countries around the globe.
Our clients span across such industries as marine services, fashion, apparel, healthcare, retail,
financial services, hospitality, technology and telecommunications, among others.

Mission: Recognize the mission-critical nature of our clients’ challenges and approach each
with a “can-do” attitude.

Vision: Wholly focused on creating comprehensive solutions that meet our clients’ complex,
multi-dimensional needs.

Values: We believe value is best built through long-term partnerships with our clients—and
act accordingly.

Main businesses:

 Business process outsourcing


 IT service outsourcing
 Learning
 Marine etc

pg. 8
CHAPTER- II
LITERATURE REVIEW

pg. 9
Reference 1:

Employee Welfare Activities in Private Sector and Their Impact on Quality of Work Life

BY: Chandra Sekhar Patro (Department of Management Studies, VITS College of Engineering,
Visakhapatnam, Andhra Pradesh, India)

During the last few years the private organizations are playing an important role in the overall
development of the economy. In today’s competitive economy, the business organizations need to
focus explicitly on providing the welfare facilities to the employees as it results in their satisfaction
towards the organization and it results in improved quality of work life. The activity of nurturing
and nourishing constitutes in essence what is called “Welfare”. Welfare facilities enable the
employees to live a richer and more satisfactory life. Many organizations facilitate these welfare
activities to their employees to keep their motivation levels high. The basic purpose of employee’s
welfare is to enrich the life of employees and keep them happy and contended. A study was
undertaken in Visakhapatnam District at Andhra Pradesh, India to identify the various employee
welfare activities practiced by different private sector undertakings and its impact on the quality of
work life of the employees.

Reference 2:
The Study on Impact of Employee Welfare Measures in Automobile Industry

BY: G.Aarthi M.Phil, Management, Bharath Institute of Higher Education and Research

This study explores the importance of welfare rule structures for understanding the effects of the
firm compensation practices of the employee force. And by identify the areas to take timely correct
action to improve the welfare and satisfaction of the employees. Employee plays an important role
in the industrial production of the company. Hence, the organization should give cooperation to the
employees in order to increase the production and to earn higher profits. Employee benefits
constitute a major vehicle for the provision of income and security. It also helps in finding out the
employees relations between the management. Employees are the pillar of the organization. They
should be benefited by certain plans like pension plan, children education, Insurance etc. The social
evils prevalent among the employee such as substance abuse are reduced to a greater extent by the
policies.

Reference 3:
Employee welfare measures in Auto sector
BY: Poonam Salaria
Employee welfare “the efforts to make life worth living for workmen”. Employee welfare means
anything done for the comfort and improvement, Intellectual or social, of the employees over and
above the wages paid which is not a necessity of the industry.” Organizations provide welfare
facilities to their employees to keep their motivation levels high. The employee welfare schemes
can be classified into two categories viz. Statutory and non-statutory welfare schemes.

pg. 10
The statutory schemes are those schemes that are compulsory to provide by an organization as
compliance to the laws governing employee health and safety. The non-statutory schemes differ
from organization to organization and from industry to industry.
The basic purpose of employees’ welfare is to enrich the life of employees and keep them happy
and contended. Non-statutory benefits are the result of employer’s generosity, enlightenment and
philanthropic feelings. It is one of many ways for people to feel heard, cared for, to be informed and
to be involved. It is equally important to ensure that leaders and employees at all levels of the
organization are aligned to the culture of the organization, and living it.
Reference 4:
Employee Welfare Measures in Public and Private Sectors: A Comparative Analysis
BY: Chandra Sekhar Patro
Employees play a key role in the existence and growth of any organization, therefore their welfare
is essential. During the past few years, both public sector and private sector organizations have been
contributing towards the employee & benefits and also increase their efficiency. Employees; welfare
facilities include housing facilities, free medical facilities, retirement benefits, children and adult
educational benefits, welfare measures for the employees families, loan facilities, etc. If the
organizations do not bother about the employee benefits, but expect efficient and high performance
from them, it is a mere waste. So there is utmost need for the employee’s welfare in any type of
organization. Organizations have to provide welfare facilities to their employees to keep their
motivation levels high. A comparative study was undertaken to know the satisfaction level of the
employees on the enforceability of various welfare measures in both the public and private sector
organizations. The study also throws light on impact of welfare measures.

Reference 5:

Impact of Job Demands-Resources Model on Burnout and Employee’s Well-Being: Evidence from
the Pharmaceutical Organizations of Karachi.

BY: Muhammad Shahnawaz

This study investigates the impact of the job demands-resources model on burnout and well-being.
A sample of 352 responses is drawn from the pharmaceutical companies of Karachi. The JD-R
model includes the variables workload, autonomy, work–life imbalance, time pressure, and
feedback. The results show that only three JD-R variables (workload, autonomy and work–life
imbalance) have significant impact on burnout which in turn shows a significant negative impact on
employee’s well-being. This study makes a contribution by empirically testing the application of
the JD-R model, particularly in the context of pharmaceutical companies in Pakistan.

pg. 11
CHAPTER- III
RESEARCH METHODOLOGY

pg. 12
SUMMARY:
The aim of this chapter is to understand the process how the data and sampling of the data has
been done. I have used simple random sampling technique to analyze the data. The
questionnaire has be disturbed among three levels of employees in the organization and output
has brought using SPSS software. The estimated sample size is 80 but I have received 52
responses.
INTRODUCTION:
The research methodology is a science that studying how research is done scientifically. It is
the way to systematically solve the research problem by logically adopting various steps. Also
it defines the way in which the data are collected in a research project.

Methodology adapted to collect information from a sample size of 100 respondents by


using simple random sampling technique, in order to analyse and interpret the measures
provided by CGS Ltd. The entire study is based on both the primary data and secondary data.

Sampling: Simple random sampling technique was utilized for the selection of participants of
the study. The estimated sample size is 80 respondents.

Primary data: The primary data are collected from the respondents (employee) of the study
directly to know their opinion about the benefits and welfare measures of the CGS Ltd. A
questionnaire has been prepared and distributed among the respondents (employee) for the
executives and non-executives.

Secondary data: The secondary data is that which have been already collected by someone
else. This has been passed through statistical data and can be categorized into two broad
categories named published and unpublished statistics. Various sources are available namely
documents, books, magazines, journals etc, and also collected from various files, personnel
manuals, annual reports and records of CGS.

Method of Interpretation

The data so collected has to be interpreted in the form of tables and graphs to get a
better idea about the final analysis. The results are then converted into percentages and are
represented in graphical format. The estimated Sample size is 80.

pg. 13
QUESTIONNAIRE

A Study on Welfare and Social Security Measures in Computer generated solutions

SELF-INFORMATION

1. Name:

2. Age:

3. Gender:

4. Education:

5. Cadre:

6. Section / Department in which employed:

7. Service in years:

8. Salary drawn:

WELFARE AND SOCIAL SECURITY

1. Does CGS provide statutory welfare facilities such as the following

Statutory welfare facilities Opinion

A) Washing facilities Yes / No

B) Drinking water facilities Yes / No

C) Conservancy facilities Yes / No

D) First aid boxes Yes / No

E) Rest shelter facilities Yes / No

F) Crèches Yes / No

G) Canteens Yes / No

If yes, please give your opinion for the following questions given hereunder. Answer all of
them according to the response pattern as under:

2. How do you feel about the adequacy of washing facilities?

A) Very highly adequate B) Highly adequate C) Moderately adequate D) Inadequate

pg. 14
E) Highly inadequate

3. How do you feel about the adequacy of drinking water facilities?

A) Very highly adequate B) Highly adequate C) Moderately adequate D) Inadequate

E) Highly inadequate

4. How do you feel about the adequacy of conservancy facilities?

A) Very highly adequate B) Highly adequate C) Moderately adequate D) Inadequate

E) Highly inadequate

5. How do you feel about the adequacy of first aid boxes?

A) Very highly adequate B) Highly adequate C) Moderately adequate D) Inadequate

E) Highly inadequate

6. How do you feel about the adequacy of rest shelter facilities?

A) Very highly adequate B) Highly adequate C) Moderately adequate D) Inadequate

E) Highly inadequate

7. How do you feel about the adequacy of food items served in the canteen?

A) Very highly adequate B) Highly adequate C) Moderately adequate D) Inadequate

E) Highly inadequate

8. Does the company provide the required number of crèches with all facilities?

A) Yes B) No C) Can’t say

9. What is your opinion on the quality of food items?

A) Excellent B) Very good C) Good D) Satisfactory E) Poor

10. What is your opinion on the price of food items?

A) Very high B) High C) Moderate D) Low E) Very low

11. Please state your overall satisfaction with the statutory welfare facilities provided by
the company

A) Very highly satisfied B) Highly satisfied C) Moderately satisfied D) Dissatisfied

E) Highly dissatisfied

pg. 15
12. Does the company provide non-statutory welfare facilities such as the following?

Non-statutory welfare facilities Opinion

A) Medical facilities Yes / No

B) Educational facilities Yes / No

C) Recreational facilities Yes / No

D) Housing facilities Yes / No

E) Consumer co-operative stores Yes / No

F) Co-operative credit society Yes / No

G) Other facilities if any

If yes, please state your opinion for the following questions given here under.

13. How do you feel about the adequacy of medical facilities?

A) Very highly adequate B) Highly adequate C) Moderately adequate D) Inadequate

E) Highly inadequate

14. How do you feel about the adequacy of educational facilities provided to the children
of employees?

A) Very highly adequate B) Highly adequate C) Moderately adequate D) Inadequate

E) Highly inadequate

15. How do you feel about the adequacy of recreational facilities?

A) Very highly adequate B) Highly adequate C) Moderately adequate D) Inadequate

E) Highly inadequate

16. How do you feel about the adequacy of household items available in the consumer
cooperative stores?

A) Very highly adequate B) Highly adequate C) Moderately adequate D) Inadequate

E) Highly inadequate

17. What is your opinion on the adequacy of loans lent by the cooperative credit society?

pg. 16
A) Very highly adequate B) Highly adequate C) Moderately adequate D) Inadequate

E) Highly inadequate

18. What is your opinion on the adequacy of coaching given for police and army
recruitments?

A) Very highly adequate B) Highly adequate C) Moderately adequate D) Inadequate

E) Highly inadequate

19. How do you feel about the adequacy of training given for self-employment?

A) Very highly adequate B) Highly adequate C) Moderately adequate D) Inadequate

E) Highly inadequate

20. Does the company provide housing quarters?

A) Yes B) No

21. What is your opinion on the convenience and comfortability of housing quarters?

A) Excellent B) Very good C) Good D) Satisfactory E) Poor

22. State your overall satisfaction with the non-statutory welfare facilities provided by the
company

A) Very highly satisfied B) Highly satisfied C) Moderately Satisfied D) Dissatisfied

E) Highly dissatisfied

23. Does CGS Surveyors provide social security benefits such as the following?

Social security benefits Opinion

A) Provident fund Yes / No

B) Gratuity Yes / No

C) Pension Yes / No

D) Maternity benefit Yes / No

E) Insurance benefits Yes / No

F) Accidental benefits Yes / No

If yes, please state your opinion for the following questions given hereunder.

24. What is your opinion on the adequacy of pension to meet your monthly household
needs?

pg. 17
A) Very highly adequate B) Highly adequate C) Moderately adequate D) Inadequate

E) Highly inadequate

25. How do you feel about the adequacy of insurance benefits?

A) Very highly adequate B) Highly adequate C) Moderately adequate D) Inadequate

E) Highly inadequate

26. What is your opinion on the adequacy of mortality benefits?

A) Very highly adequate B) Highly adequate C) Moderately adequate D) Inadequate

E) Highly inadequate

24. What do you think about the quantum of provident fund benefit?

A) Very high B) High C) Moderate D) Low E) Very low

25. What do you think about the quantum of gratuity benefit?

A) Very high B) High C) Moderate D) Low E) Very low

29. Does the company settle all the terminal benefits within a time frame?

A) Yes B) No C) Can’t say

30. State your overall satisfaction with the social security benefits provided by the company

A) Very highly satisfied B) Highly satisfied C) Moderately satisfied D) Dissatisfied E)


Highly dissatisfied

31. Does the provision of welfare and social security measures and their adequacy help in
increasing the productivity of the company or not?

A) Yes B) No C) Can’t say

32. Does the provision of welfare and social security measures and their adequacy help in
increasing industrial peace or not?

A) Yes B) No C) Can’t say

33. Does the provision of welfare and social security measures and their adequacy help in
controlling employee absenteeism or not?

A) Yes B) No C) Can’t say

Thank You

pg. 18
CHAPTER- IV
DATA ANALYSIS

pg. 19
pg. 20
Table1:
Age

Cumulative
Frequency Percent Valid Percent Percent

Valid 20 1 1.9 1.9 1.9

22 3 5.8 5.8 7.7

23 5 9.6 9.6 17.3

25 5 9.6 9.6 26.9

26 1 1.9 1.9 28.8

27 4 7.7 7.7 36.5

28 6 11.5 11.5 48.1

29 1 1.9 1.9 50.0

30 6 11.5 11.5 61.5

32 1 1.9 1.9 63.5

34 2 3.8 3.8 67.3

35 2 3.8 3.8 71.2

37 2 3.8 3.8 75.0

38 4 7.7 7.7 82.7

40 3 5.8 5.8 88.5

42 1 1.9 1.9 90.4

47 1 1.9 1.9 92.3

49 1 1.9 1.9 94.2

53 1 1.9 1.9 96.2

55 1 1.9 1.9 98.1

64 1 1.9 1.9 100.0

Total 52 100.0 100.0

pg. 21
Interpretation
This question has been asked to the employees to know the age of employees in
organization.
From the above table shows employees age in the organization. the frequency
shows employees age in all department.

pg. 22
Table.2:

Sex

Cumulative
Frequency Percent Valid Percent Percent

Valid 1 43 82.7 82.7 82.7

2 9 17.3 17.3 100.0

Total 52 100.0 100.0

120

100

80
frequency

60 percent
vaild percent

40 cumulative percent

20

0
1 2 Total

Interpretation:
This question has been asked to the employees to know the percentage of male and
female in the organisation.
From the above table we can understand male (1) percentage is more than the female
percentage.

pg. 23
Table.3:
Education

Cumulative
Frequency Percent Valid Percent Percent

Valid B COM 1 1.9 1.9 1.9

Diploma 1 1.9 1.9 3.8

Graduation 33 63.5 63.5 67.3

Post-Graduation 14 26.9 26.9 94.2

Under 3 5.8 5.8 100.0


Graduation

Total 52 100.0 100.0

120

100

80
frequency
60 percent
vild percent
40
cumulative precent

20

0
B.com Diploma Graduation post under Total
Gradution gradution

Interpretation:
This question has been asked to the employees to know the educational
qualification of employees in organization.
From the above table shows employees educational qualifications and levels t in the
organization. Post-graduation employees are very in every department.

pg. 24
Table.4:

Grade

Cumulative
Frequency Percent Valid Percent Percent

Valid Grade 1 2 3.8 3.8 3.8

Grade 2 36 69.2 69.2 73.1

Grade 3 14 26.9 26.9 100.0

Total 52 100.0 100.0

120

100

80
frequency

60 percent
valid percent

40 cumulative percent

20

0
Grade 1 Grade 2 Grade 3 Total

Interpretation:
This question has been asked to the employees to know the grades in
organization.
From the above table shows employees grades and levels t in the organization.

pg. 25
Table.5:

Section/ department in which employed

Cumulative
Frequency Percent Valid Percent Percent

Valid Administration 13.5 13.5 13.5

HR 1 1.9 1.9 15.4

Marine 16 30.8 30.8 46.2

Operations 28 53.8 53.8 100.0

Total 52 100.0 100.0

120
100
80
60 frequency
40 percent
20 vaild percent

0 cumcentulative per

Interpretation:
This question has been asked to the employees to know the numbers employees
in various departments in the organization.
From the above table shows that overall employees in various departments in
the organization.

pg. 26
Table:6:
Service in years

Frequency Percent Valid Percent Cumulative Percent

Valid 1 5 9.6 9.6 9.6

10 6 11.5 11.5 21.2

11 1 1.9 1.9 23.1

12 2 3.8 3.8 26.9

14 1 1.9 1.9 28.8

15 1 1.9 1.9 30.8

18 2 3.8 3.8 34.6

2 4 7.7 7.7 42.3

3 6 11.5 11.5 53.8

30 2 3.8 3.8 57.7

39 1 1.9 1.9 59.6

4 1 1.9 1.9 61.5

5 7 13.5 13.5 75.0

6 4 7.7 7.7 82.7

7 5 9.6 9.6 92.3

8 2 3.8 3.8 96.2

9 2 3.8 3.8 100.0

Total 52 100.0 100.0

pg. 27
35

30

25
frequency
20
percent

15 vaild percent
cumulative percent
10

0
1 10 11 12 14 15

Interpretation:
This question has been asked to the employees to know the service in the organization.
From the above table in operation department employee’s above 30% of the
employees responded that they are satisfied with the basic salary drawn facilities in the
organization.

pg. 28
Table.7:
Basic salary drawn

Cumulative
Frequency Percent Valid Percent Percent

Valid 10000 3 5.8 5.8 5.8

12000 1 1.9 1.9 7.7

1375 1 1.9 1.9 9.6

15000 4 7.7 7.7 17.3

2,25,0 1 1.9 1.9 19.2

20000 3 5.8 5.8 25.0

23000 3 5.8 5.8 30.8

23400 1 1.9 1.9 32.7

255000 1 1.9 1.9 34.6

26200 1 1.9 1.9 36.5

27000 1 1.9 1.9 38.5

45000 1 1.9 1.9 40.4

47400 25 48.1 48.1 88.5

60000 2 3.8 3.8 92.3

8500 3 5.8 5.8 98.1

90000 1 1.9 1.9 100.0

Total 52 100.0 100.0

pg. 29
30

25

20
frequency

15 percent
valid percent

10 cumulative percent

0
10000 12000 1375 15000 2,25,0 20000

Interpretation:
This question has been asked to the employees to know the basic salary drawn
by the organization.
From the above table in operation department employee’s above 25% of the
employees responded that they are satisfied with the basic salary drawn facilities in the
organization.

pg. 30
Table.8:

Section/ department in which employed and conservancy facilities

Conservancy
Facilities

1 Total

Section/ Department in Administra 0 7 7


which Employed tion
.0% 100.0% 100.0%

HR 0 1 1

.0% 100.0% 100.0%

Marine 0 16 16

.0% 100.0% 100.0%

Operations 1 27 28

3.6% 96.4% 100.0%

Total 1 51 52

1.9% 98.1% 100.0%

pg. 31
Interpretation:
This question has been asked to the employees to know the conservancy
facilities in the organization.
From the above table in operation department employees above 25% of the
employees responded that they are satisfied with the conservancy facilities in the organization.

pg. 32
Table.9:

Section/ department in which employed and first - aid boxes

First - Aid
boxes

1 Total

Section/ Department in Administration 7 7


which Employed
100.0% 100.0%

HR 1 1

100.0% 100.0%

Marine 16 16

100.0% 100.0%

Operations 28 28

100.0% 100.0%

Total 52 52

100.0% 100.0%

pg. 33
Interpretation:

This question has been asked to the employees to know the first aid box facilities
in the organization.
From the above table in operation department employees above 25% of the
employees responded that they are satisfied with the first aid box facilities in the organization.

pg. 34
Table.10:
Section/ department in which employed and rest shelter facilities

Rest Shelter
facilities

1 Total

Section/ Department in which Administration 7 7


Employed
100.0% 100.0%

HR 1 1

100.0% 100.0%

Marine 16 16

100.0% 100.0%

Operations 28 28

100.0% 100.0%

Total 52 52

100.0% 100.0%

pg. 35
Interpretation:
This question has been asked to the employees to know the rest and shelter
facilities in the organization.
From the above table in operation department employee’s above 25% of the employees
responded that they are satisfied with the rest and shelter facilities in the organization.

pg. 36
Table.11:
Section/ department in which employed and creches

Creches

1 Total

Section/ Department in which Administration 7 7


Employed
100.0% 100.0%

HR 1 1

100.0% 100.0%

Marine 16 16

100.0% 100.0%

Operations 28 28

100.0% 100.0%

Total 52 52

100.0% 100.0%

pg. 37
Interpretation:
This question has been asked to the employees to know the crèches facilities
in the organization.
From the above table in operation department employees above 25% of the
employees responded that they are satisfied with the creches facilities in the organization.

pg. 38
Table:12
Section/ department in which employed and canteen

Canteen

1 Total

Section/ Department in Administratio 0 7 7


which Employed n
.0% 100.0% 100.0%

HR 0 1 1

.0% 100.0% 100.0%

Marine 0 16 16

.0% 100.0% 100.0%

Operations 1 27 28

3.6% 96.4% 100.0%

Total 1 51 52

1.9% 98.1% 100.0%

pg. 39
Interpretation:
This question has been asked to the employees to know the canteen facilities in
the organization.
From the above table in operation department employees above 25% of the
employees responded that they are satisfied with the canteen facilities in the organization.

pg. 40
Table.13:
Section/ department in which employed and adequacy of
drinking water facilities

Adequacy of Drinking Water Facilities

1 2 3 4 Total

Section/ Department Administrat 4 2 1 .0% 7


in which Employed ion
57.1% 28.6% 14.3% 0 100.0%

HR 1 0 0 .0% 1

100.0% .0% .0% 0 100.0%

Marine 6 9 1 .0% 16

37.5% 56.3% 6.3% 1 100.0%

Operations 4 20 3 3.6% 28

14.3% 71.4% 10.7% 1 100.0%

Total 15 31 5 1.9% 52

28.8% 59.6% 9.6% 100.0%

pg. 41
Interpretation
This question has been asked to the employees to know the drinking water
facilities in the organization.
From the above table in operation department employees above 20% of the
employees responded that they are satisfied with drinking water facilities in the organization.

pg. 42
Table.14:
Section/department in which employed and adequacy of washing
facilities

Adequacy of washing Facilities

1 2 3 4 5 Total

Section/ Administra 4 2 1 0 0 7
Department in tion
which Employed 57.1% 28.6% 14.3% .0% .0% 100.0%

HR 0 1 0 0 0 1

.0% 100.0% .0% .0% .0% 100.0%

Marine 1 12 2 0 1 16

6.3% 75.0% 12.5% .0% 6.3% 100.0%

Operations 5 15 5 1 2 28

17.9% 53.6% 17.9% 3.6% 7.1% 100.0%

Total 10 30 8 1 3 52

19.2% 57.7% 15.4% 1.9% 5.8% 100.0%

pg. 43
Interpretation
This question has been asked to the employees to know the washing facilities in
the organization.
From the above table in operation department employees above 15% of the
employees responded that they are satisfied with washing facilities in the organization.

pg. 44
Table.15:
Section/ department in which employed and adequacy of
conservancy facilities

Adequacy of Conservancy Facilities

1 2 3 4 5 Total

Section/ Department Administrati 4 2 1 0 0 7


in which Employed on
57.1% 28.6% 14.3% .0% .0% 100.0%

HR 0 1 0 0 0 1

.0% 100.0 .0% .0% .0% 100.0%


%

Marine 2 12 2 0 0 16

12.5% 75.0% 12.5% .0% .0% 100.0%

Operations 3 18 3 3 1 28

10.7% 64.3% 10.7% 10.7% 3.6% 100.0%

Total 9 33 6 3 1 52

17.3% 63.5% 11.5% 5.8% 1.9% 100.0%

pg. 45
Interpretation
This question has been asked to the employees to know the conservancy
facilities in the organization.
From the above table in operation department employees above 12.5% of the
employees responded that they are satisfied with conservancy facilities, which is provided by
the organization.

pg. 46
Table.16:
Section/ department in which employed and adequacy of first-aid boxes

Adequacy of First-aid boxes

1 2 3 4 Total

Section/ Department in Administratio 4 1 2 0 7


which Employed n
57.1% 14.3% 28.6% .0% 100.0%

HR 1 0 0 0 1

100.0% .0% .0% .0% 100.0%

Marine 3 11 2 0 16

18.8% 68.8% 12.5% .0% 100.0%

Operations 8 14 4 2 28

28.6% 50.0% 14.3% 7.1% 100.0%

Total 16 26 8 2 52

30.8% 50.0% 15.4% 3.8% 100.0%

pg. 47
Interpretation
This question has been asked to the employees to know the first aid box facilities
in the organization.
From the above table in operation department employees above 12.5% of the
employees responded that they are satisfied with the frist aid box facilities which is provided
by the organization.

pg. 48
Table.17:
Section/ department in which employed and adequacy of rest shelter facilities

Adequacy of Rest Shelter Facilities

1 2 3 4 5 Total

Section/Department Administrati 4 3 0 0 0 7
in which Employed on
57.1% 42.9% .0% .0% .0% 100.0%

HR 0 1 0 0 0 1

.0% 100.0% .0% .0% .0% 100.0%

Marine 2 13 1 0 0 16

12.5% 81.3% 6.3% .0% .0% 100.0%

Operations 4 17 2 4 1 28

14.3% 60.7% 7.1% 14.3% 3.6% 100.0%

Total 10 34 3 4 1 52

19.2% 65.4% 5.8% 7.7% 1.9% 100.0%

pg. 49
Interpretation
This question has been asked to the employees to know the adequacy of frest
and shelter facilities in the organization.
From the above table in operation department employees above 15% of the
employees responded that they are satisfied with the adequacy of rest and shelter facilities
which is provided by the organization.

pg. 50
Table.18:
Section/ department in which employed and adequacy of food items
served in the canteen

Adequacy of Food items served in the canteen

1 2 3 4 5 Total

Section/ Department Administrati 5 1 1 0 0 7


in which Employed on
71.4% 14.3% 14.3% .0% .0% 100.0%

HR 1 0 0 0 0 1

100.0% .0% .0% .0% .0% 100.0%

Marine 2 12 2 0 0 16

12.5% 75.0% 12.5% .0% .0% 100.0%

Operations 5 16 3 2 2 28

17.9% 57.1% 10.7% 7.1% 7.1% 100.0%

Total 13 29 6 2 2 52

25.0% 55.8% 11.5% 3.8% 3.8% 100.0%

pg. 51
Interpretation
This question has been asked to the employees to know the adequacy of food
items served in the canteen.
From the above table in operation department employees above 15% of the
employees responded that they are satisfied and yes to adequacy of food items served in the
canteen facilities, which is provided by the organization.

pg. 52
Table.19:
Section/ department in which employed and adequacy of creches
provided with all facilities

Adequacy of Creches provided with all facilities

1 2 3 4 5 Total

Section/ Department Administrati 0 1 6 0 0 7


in which Employed on
.0% 14.3% 85.7% .0% .0% 100.0%

HR 1 0 0 0 0 1

100.0% .0% .0% .0% .0% 100.0%

Marine 0 1 15 0 0 16

.0% 6.3% 93.8% .0% .0% 100.0%

Operations 3 5 15 4 1 28

10.7% 17.9% 53.6% 14.3% 3.6% 100.0%

Total 4 7 36 4 1 52

7.7% 13.5% 69.2% 7.7% 1.9% 100.0%

pg. 53
Interpretation
This question has been to the employees to know whether the organization
provide adequacy crèches facilities or not.
From the above table in operation department employees 12.5%of the
employees responded that they are satisfied and yes to adequacy crèches facilities, which is
provided by the organization.

pg. 54
Table.20
Section/ department in which employed and price of food items

Price of food items

1 2 3 4 5 Total

Section/ Department in Administratio 4 1 0 2 0 7


which Employed n
57.1% 14.3% .0% 28.6% .0% 100.0%

HR 0 1 0 0 0 1

.0% 100.0% .0% .0% .0% 100.0%

Marine 3 8 5 0 0 16

18.8% 50.0% 31.3% .0% .0% 100.0%

Operations 2 15 6 4 1 28

7.1% 53.6% 21.4% 14.3% 3.6% 100.0%

Total 9 25 11 6 1 52

17.3% 48.1% 21.2% 11.5% 1.9% 100.0%

pg. 55
Interpretation
This question has been to the employees to know the satisfaction with the price
of the food items.
From the above table in operation department employees 12.5%of the
employees responded that they are satisfied with the price of the food items, which is provided
by the organization.

pg. 56
Table.21
Section/ Department in which Employed and Quality of food items

Quality of food items

1 2 3 4 Total

Section/ Department in Administratio 4 1 1 1 7


which Employed n
57.1% 14.3% 14.3% 14.3% 100.0%

HR 1 0 0 0 1

100.0% .0% .0% .0% 100.0%

Marine 2 7 6 1 16

12.5% 43.8% 37.5% 6.3% 100.0%

Operations 7 13 4 4 28

25.0% 46.4% 14.3% 14.3% 100.0%

Total 14 21 11 6 52

26.9% 40.4% 21.2% 11.5% 100.0%

pg. 57
Interpretation
This question has been to the employees to know the satisfaction with the food
item facilities.
From the above table in operation department employees 12.5%of the
employees responded that they are satisfied with food items, which is provided by the
organization.

pg. 58
Table.22:
Section/ department in which employed and please rate the overall
satisfaction with the statutory welfare facilities

Please rate the overall satisfaction with


the statutory welfare facilitie

3 4 5 Total

Section/ Department Administrati 0 3 4 7


in which Employed on
.0% 42.9% 57.1% 100.0%

HR 0 0 1 1

.0% .0% 100.0% 100.0%

Marine 0 14 2 16

.0% 87.5% 12.5% 100.0%

Operations 8 11 9 28

28.6% 39.3% 32.1% 100.0%

Total 8 28 16 52

15.4% 53.8% 30.8% 100.0%

pg. 59
Interpretation
This question has been to the employees to know the overall satisfaction with
the statutory welfare facilities.
From the above table in operation department employees 12.5%of the employees
responded regarding overall satisfaction with the statutory welfare facilities by the
organization.

pg. 60
Table.23:
Section/ department in which employed and medical facilities

Medical Facilities

1 Total

Section/ Department in which Administration 7 7


Employed
100.0% 100.0%

HR 1 1

100.0% 100.0%

Marine 16 16

100.0% 100.0%

Operations 28 28

100.0% 100.0%

Total 52 52

100.0% 100.0%

pg. 61
Interpretation
This question has been to the employees to know the whether the organization
provide medical facilities to employees.
From the above table in operation department employees 30%highly responded
regarding medical facilities provided to the employees by the organization

pg. 62
Table.24:
Section/ department in which employed and educational facilities

Educational
Facilities

1 Total

Section/ Department in which Administration 7 7


Employed
100.0% 100.0%

HR 1 1

100.0% 100.0%

Marine 16 16

100.0% 100.0%

Operations 28 28

100.0% 100.0%

Total 52 52

100.0% 100.0%

pg. 63
Interpretation
This question has been to the employees to know the whether the organization
provide educational facilities to employees.
From the above table in operation department employees 30%highly responded
regarding educational facilities provided to the employees by the organization

pg. 64
Table.25:

Section/ department in which employed and recreational facilities

Recreational
Facilities

1 Total

Section/ Department in which Administration 7 7


Employed
100.0% 100.0%

HR 1 1

100.0% 100.0%

Marine 16 16

100.0% 100.0%

Operations 28 28

100.0% 100.0%

Total 52 52

100.0% 100.0%

pg. 65
Interpretation:

This question has been to the employees to know the whether the organization
provide Recreational facilities to employees.

From the above table in operation department employees 30%highly responded


regarding recreational facilities provided to the employees by the organization

pg. 66
Table.26:

Section/ department in which employed and housing facilities

Housing Facilities

1 Total

Section/ Department in which Administration 7 7


Employed
100.0% 100.0%

HR 1 1

100.0% 100.0%

Marine 16 16

100.0% 100.0%

Operations 28 28

100.0% 100.0%

Total 52 52

100.0% 100.0%

pg. 67
Interpretation:

This question has been to the employees to know the whether the organization provide
housing facilities to employees.

From the above table in operation department employees 30% highly responded
regarding housing facilities provided to the employees by the organization.

pg. 68
Table.27:
Section/ department in which employed and consumer co-operative stores

Consumer co-
operative stores

1 Total

Section/ Department in which Administration 7 7


Employed
100.0% 100.0%

HR 1 1

100.0% 100.0%

Marine 16 16

100.0% 100.0%

Operations 28 28

100.0% 100.0%

Total 52 52

100.0% 100.0%

pg. 69
Interpretation:

This question has been to the employees to know the Section/ Department in which
Employed and Consumer co-operative stores in the organization.

From the above table in operation department employees 30%highly responded


regarding Consumer co-operative stores in the organization.

pg. 70
Table.28:
Section/ department in which employed and co-operative credit society

Co-operative
credit society

1 Total

Section in which Employed Administration 7 7

100.0% 100.0%

HR 1 1

100.0% 100.0%

Marine 16 16

100.0% 100.0%

Operations 28 28

100.0% 100.0%

Total 52 52

100.0% 100.0%

pg. 71
Interpretation:

This question has been to the employees to know the new welfare activities are
introduction to the employees in the organization.
From the above table in operation department employees highly responded as
strongly agreed to organization provide Co-operative credit society for the employee welfare.

pg. 72
Table.29:
Section/ department in which employed and adequacy of medical
facilities

Adequacy of medical facilities

1 2 3 4 Total

Section/ Department in Administration 5 1 1 0 7


which Employed
71.4% 14.3% 14.3% .0% 100.0%

HR 1 0 0 0 1

100.0% .0% .0% .0% 100.0%

Marine 5 8 3 0 16

31.3% 50.0% 18.8% .0% 100.0%

Operations 5 17 4 2 28

17.9% 60.7% 14.3% 7.1% 100.0%

Total 16 26 8 2 52

30.8% 50.0% 15.4% 3.8% 100.0%

pg. 73
Interpretation:

This question has been to the employees to know whether the organization is providing medical
facilities to the employees in the organisation.
From the above table in operation department employees highly responded as
strongly agreed to organization provide medical facilities.

pg. 74
Table.30:
Section/ department in which employed and adequacy of educational facilities

Adequacy of educational facilities

1 2 3 4 5 Total

Section in which Administratio 4 3 0 0 0 7


Employed n
57.1% 42.9% .0% .0% .0% 100.0%

HR 0 1 0 0 0 1

.0% 100.0% .0% .0% .0% 100.0%

Marine 3 7 5 0 1 16

18.8% 43.8% 31.3% .0% 6.3% 100.0%

Operations 2 16 8 1 1 28

7.1% 57.1% 28.6% 3.6% 3.6% 100.0%

Total 9 27 13 1 2 52

17.3% 51.9% 25.0% 1.9% 3.8% 100.0%

pg. 75
Interpretation:

This question has been to the employees to know whether the organization is
providing educational facilities to the employees in the organisation.
From the above table in operation department employees highly responded as
strongly agreed to organization provide educational facilities.

pg. 76
Table.31:
Section/ department in which employed and adequacy of
recreational facilities

Adequacy of recreational facilities

1 2 3 4 Total

Section/ Department in Administratio 3 2 2 0 7


which Employed n
42.9% 28.6% 28.6% .0% 100.0%

HR 1 0 0 0 1

100.0% .0% .0% .0% 100.0%

Marine 2 8 6 0 16

12.5% 50.0% 37.5% .0% 100.0%

Operations 1 15 10 2 28

3.6% 53.6% 35.7% 7.1% 100.0%

Total 7 25 18 2 52

13.5% 48.1% 34.6% 3.8% 100.0%

pg. 77
Interpretation:
This question has been to the employees to know whether the organization is
trying to improve the recreational facilities in the organisation.
From the above table in operation department employees highly responded as
strongly agreed to organization provide recreational facilities.

pg. 78
Table.32:
Section/ department in which employed and adequacy of consumer goods
available at convenience stores

Adequacy of consumer goods available at


convenience stores

1 2 3 4 5 Total

Section/ Department in Administrati 3 2 2 0 0 7


which Employed on
42.9% 28.6% 28.6% .0% .0% 100.0%

HR 0 1 0 0 0 1

.0% 100.0% .0% .0% .0% 100.0%

Marine 2 3 10 1 0 16

12.5% 18.8% 62.5% 6.3% .0% 100.0%

Operations 2 4 19 1 2 28

7.1% 14.3% 67.9% 3.6% 7.1% 100.0%

Total 7 10 31 2 2 52

13.5% 19.2% 59.6% 3.8% 3.8% 100.0%

pg. 79
Interpretation:

As the company is encouraging Department in which Employed and


Adequacy of consumer goods available at convenience stores ,question has been asked to know
whether it is given to them or not.

From the above table employees in operation department, above 20% of the
respondents responded as yes and 0% of the employees in HR department as no regarding the
Adequacy of consumer goods available at convenience stores.

pg. 80
Table.33:
Section/ department in which employed and adequacy of loans lent by
convenience stores

Adequacy of loans lent by convenience stores

1 2 3 4 5 Total

Section/ Department Administrati 3 2 2 0 0 7


in which Employed on
42.9% 28.6% 28.6% .0% .0% 100.0%

HR 1 0 0 0 0 1

100.0% .0% .0% .0% .0% 100.0%

Marine 2 2 11 1 0 16

12.5% 12.5% 68.8% 6.3% .0% 100.0%

Operations 2 3 19 2 2 28

7.1% 10.7% 67.9% 7.1% 7.1% 100.0%

Total 8 7 32 3 2 52

15.4% 13.5% 61.5% 5.8% 3.8% 100.0%

pg. 81
Interpretation:

As the company is encouraging Department in which Employed and Adequacy


of loans lent by convenience stores ,question has been asked to know whether it is given to
them or not.

From the above table employees in operation department, above 15% of the
respondents responded as yes and 0% of the employees in HR department as NO regarding the
Adequacy of loans lent by convenience stores.

pg. 82
Table.34:
Section/ department in which employed and adequacy of traoning for self -
employement

Adequacy of training for self -


employment

1 2 3 4 5 Total

Section/ Department in Administratio 3 4 0 0 0 7


which Employed n
42.9% 57.1% .0% .0% .0% 100.0%

HR 0 1 0 0 0 1

.0% 100.0% .0% .0% .0% 100.0%

Marine 2 4 10 0 0 16

12.5% 25.0% 62.5% .0% .0% 100.0%

Operations 1 23 1 1 2 28

3.6% 82.1% 3.6% 3.6% 7.1% 100.0%

Total 6 32 11 1 2 52

11.5% 61.5% 21.2% 1.9% 3.8% 100.0%

pg. 83
Interpretation:

As the company is encouraging employees to adequacy of training for self –


employment this question has been asked to know whether it is given to them or not.

From the above table employees in operation department, above 25% of the
respondents responded as yes and 0% of the employees in HR department as NO regarding the
sufficiency of the adequacy training for self-employment.

pg. 84
Table.35:
Section/ department in which employed and does your company provide housing
quarters

Does your company provide


housing quarters

1 2 Total

Section/ Department in Administratio 2 4 6


which Employed n
33.3% 66.7% 100.0%

HR 0 1 1

.0% 100.0% 100.0%

Marine 2 14 16

12.5% 87.5% 100.0%

Operations 6 22 28

21.4% 78.6% 100.0%

Total 10 41 51

19.6% 80.4% 100.0%

pg. 85
Interpretation:
From the above graph 25% of the respondents responded as company
provided housing facilities to the employees. Employees in operation department are highly
responded.

pg. 86
Table.36:
Section/ department in which employed and row 1

Row 1

1 2 3 4 5 Total

Section/ Department in Administratio 1 1 4 1 0 7


which Employed n
14.3% 14.3% 57.1% 14.3% .0% 100.0%

HR 0 0 1 0 0 1

.0% .0% 100.0% .0% .0% 100.0%

Marine 0 1 14 0 1 16

.0% 6.3% 87.5% .0% 6.3% 100.0%

Operations 2 5 12 6 3 28

7.1% 17.9% 42.9% 21.4% 10.7% 100.0%

Total 3 7 31 7 4 52

5.8% 13.5% 59.6% 13.5% 7.7% 100.0%

pg. 87
Interpretation:
From the above table employees highly respondents responded in
marine department and very low in administration department.

pg. 88
Table.37:
Section/ department in which employed and please rate the overall
satisfaction with the non-statutory welfare facilities provided by the
company

Please rate the overall satisfaction with the Non-


statutory welfare facilities provided by the
company

2 3 4 5 Total

Section/ Department Administrati 0 0 2 5 7


in which Employed on
.0% .0% 28.6% 71.4% 100.0%

HR 0 0 0 1 1

.0% .0% .0% 100.0% 100.0%

Marine 0 1 14 1 16

.0% 6.3% 87.5% 6.3% 100.0%

Operations 3 6 11 8 28

10.7% 21.4% 39.3% 28.6% 100.0%

Total 3 7 27 15 52

5.8% 13.5% 51.9% 28.8% 100.0%

pg. 89
Interpretation:

This question is asked to know the Section/ Department in which Employed and
Please rate the overall satisfaction with the Non-statutory welfare facilities provided by the
company.
From the above table 12.5% of the employees in marine department highly
satisfied regarding the non-statutory welfare facilities provided by the company.

pg. 90
CHAPTER- V
CONCLUSION

pg. 91
CONCLUSION:

 Here from the above survey in CGS ltd male percentage is more than female percentage
and in that, most of the employees completed their post-graduation.
 30% of the operation department employees respond that they are satisfied with basic
drawn facilities.
 25% of the employees are satisfied with the conservancy facilities, first aid box facilities,
rest and shelter facilities, canteen facilities, drinking water facilities and washing
facilities in the organization.
 Only 15% of the employees replied that they are satisfied and said yes to the adequacy of
the food items served in the canteen.
 Though thus organisation is providing various facilities like creches, canteen, education,
medical and other facilities to their employees the satisfied employees for this facilities
are relatively less.
 Organisation should mainly concentrate on maintenance of the existing facilities rather
than implementing new facilities this can help in retaining employees for some extent

ANNEXURE
pg. 92
The data has been collected from following sources

 http://search.ebscohost.com

 shodhganga.inflibnet.ac.in

 https://www.tutorialspoint.com/index.htm

 http://www.yieldopedia.com/paneladmin/reports/6d096f154426ef4a35ba0cd0a690761

3.pdf

 http://www.yieldopedia.com/paneladmin/reports/6d096f154426ef4a35ba0cd0a690761

3.pdf

 http://www.cgsltd.com

pg. 93