assyst Product suite 4 Designed from inception to integrate all ITIL processes all ITIL processes into a single

application to integrate ITIL processes

Designed from inception to integrate all Designed from inception

Asset Management
IT is becoming increasingly complex. With a rising number of different devices falling under the wing of IT, it is a priority to maintain control over the infrastructure. IT Asset Management (ITAM) is a mature IT discipline for managing IT assets to meet the current and future demands of the business. Implementing a solid ITAM strategy brings benefits across IT and the organization in the form of reduced cost, improved business/ IT alignment and quality of service. Effective ITAM drives a shift from basic asset tracking to delivering business benefits through management of assets across the whole organization and throughout the full asset lifecycle. With improved ITAM processes, your organization can ensure control, compliance, efficiency and accountability.
Problem Logging Improved Scalability Reduced Cost

Typical Asset Lifecycle
Service Catalog Ordering




Support, Inventory & Audit

IT Asset Management
Improved Quality of Services Optimized Capacity Improved Availabilty



Combine ITAM and ITSM into One Solution
Do you know what IT assets you have and where they are? Are you under pressure to prove license compliance? Is the complexity and cost of your IT infrastructure spiraling out of control?
Through the integration of ITAM and IT Service Management (ITSM) functionality within a single application, assyst provides unique benefits to the business. With control of the full process of planning and delivering new systems and services in support of new business plans, assyst makes IT more responsive to business needs and timelier in delivery. Incorporating an enterprise-class CMDB, assyst captures IT asset information, giving customers an unparalleled depth of information to support a broad set of objectives. This close cohesion between ITAM and ITSM functionality means that processes involving both the Asset Management and IT support groups can be managed end-to-end.
“We have been most impressed with assyst’s extensive Asset Management functionality and easy-to-use, intuitive interface. There are many examples of how assyst has improved our service and helped us to work more efficiently.” A Service-orientated view from the assyst, Service Designer, which links infrastructure components to the business services/units they support.

Asset Management




Incident Management Service Desk & Incident Management Change Management • Problem Management Configuration Management • Asset Management Service Level Management • CMDB On premise or Service Catalog • SaaS offering SaaS offering

Service Desk and IT Service Management Software

Asset Management
Key Features

GovernanceManagement End-to-End Asset
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Main CMDB Benefits


The CMDB is IT investment with business planningMeasure and ƒƒ Align the foundation of the assyst solution, control IT usage and costs store for all the providing a central Define Configuration Items Ability to record a wealth ƒƒ Gain efficiency to IT infrastructure of technical, financial, user and relationship information information requiredfromsupport best standardization against a Configuration Item. ƒ Manage IT assets from requisition to retirement practice ƒ Service Management.efficiency IT Federation Draw data from multiple sources including ƒƒ Ensure license compliance and
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Reconciliation - The CMDB gateway is an Discovery Automate discovery of IT assets with the intelligent interface that automatically assystDiscovery tool. Gain a complete view of thereconciles duplicate data entries from IT infrastructure without expensive and time-consuming Consistent and Each reconciliation is Asse multiple data sources.accurate results with seamless manual audits. t L ife c y c l e s Reconciliation Automated consolidation of duplicate integration capability stored by the gateway to ensure rapid records from multiple federated data sources. synchronizing of the CMDB with external range of plugassyst offers unrivaled connectivity via a wide Service Catalog sources. adaptors which enable assyst to interface to any external in
Seamless integration between the CMDB and Service Catalog Designer. Procurement Management – including a businessfacing Service Catalog, purchase order tracking and request authorization management Real-Time Management Reporting Financial Management Report Total Cost of Ownership (TCO) of individual assets, products, vendor appliances, systems and IT services. Reporting and monitoring functionality allows inefficiencies to be identified and eliminated and chargebacks can be applied to business units, putting IT in position to reduce costs and justify expenditure. License Management Advanced license management capabilities ensure efficient and compliant use of applications across the whole organization. Contract Management Ability to define contracts (e.g. warranty, maintenance, license support and lease) with defined pertinent information and reminders.


Se the assystDiscovery tool and sources for inventory, ƒƒ Improve IT organization and monitoring data to provide a singleFederation - The support efficiency gateway ƒƒ Streamline upgradesCMDB g source of truth for information essential to the delivery o provides Improve negotiating position with vendors out-of-the-box adapters for rapid tal ƒƒ and support of IT services. a eC Visualization Visual representation through the ƒƒ Connect IT expenditure to business units and integration between the CMDB and externalrevenue streams vic Impact Explorer of the infrastructure showing logical Ser This allowsiyouyto quantifysources (discovery tools - such as r e relationships between CIs. an Del v At-a-glance asset’s failure impact on the business. – asset register, directory vice graphical Ser Product Explorer A tree-style explorer view of your sources, and other 3rd party monitoring view of organization’s product hierarchy. configuration Service-oriented View LinkService Retirement infrastructure components systems). This ensures information in the to the business services and business units they items CMDB is kept up-to-date. support. and their Conti Integrate with External Applications Ensure the relationships Impronual integrity of asset information by ve reconciling asset data Visualization – Improve root cause analysis with the ment as Enterprise captured from external applications such assyst and change impact assessment with the Resource Planning (ERP) systems and barcode scanners. Impact Full Lifecycle Management Ability to track CIs Impact Explorer – a visual Explorer throughout their lifecycle, from installation to disposal representation of the entire IT infrastructure. and their and view the entire history of all activities related to CIs.

Serv i


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Automation of Processes

Service Desk and IT Service Management Software
Established in 1988, Axios Systems is the world’s leading independent provider of Service Desk and IT Service Management (ITSM) solutions. Its software, assyst, is a fully integrated, out-of-the-box solution, available in on-premise and SaaS models, which helps organizations optimize IT infrastructure efficiency, reduce overheads and lower the total cost of IT ownership.


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application. For example, assyst can ensure the integrity of the CMDB by reconciling asset data entered from disparate external sources, such as Enterprise Resource Planning (ERP) systems, barcode scanners or inventory discovery tools. This means you can be certain that all information held in the assyst CMDB is accurate and current. As a result, IT decisions will be based on facts, not assumptions, allowing you to strategically manage and control one of your organization’s largest investments.

“The assyst solution has given Hull City Council complete and accurate visibility of all its IT and many non-IT assets an incredible feat for any large organization.”

Asset Management

Hull City Council

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