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assyst Product suite 5

Designed from inception


to integrate all ITIL processes into a single application

Configuration Management
Configuration Management provides information that is essential to the delivery and support of IT services. It is
responsible for the creation and maintenance of a comprehensive and accurate infrastructure model, which can be
shared by all IT processes across the organization. A Configuration Management System (CMS) is an essential tool in
understanding and managing the delivery of IT services.
Sample of Hierarchy within CMS
Printer (Generic Class)
Improved Support

License Compliance Reduced Cost Laser Printer


Inkjet Printer
(Product Class)
Configuration
Improved Security Reduced Risk
Management System
Laserjet 2300
(Product)
IT Planning Quality of Service

T169
(Configuration Item)

Master Complexity, Regain Control


Do you have the information you need to provide quality IT support?
Are you suffering from the impact of change?
Is your infrastructure cost-effective?
The assyst solution integrates an
enterprise CMS with all other IT Service
Management (ITSM) processes in a single
enterprise application. Supported by
automated processes and a pre-integrated
Configuration Management Database
(CMDB), the assyst CMS powers the data
requirements of all the ITIL processes. The
assyst CMDB is a centralized database,
modeling all infrastructure Configuration
Items (CIs) and the relationships between
them. It stores information on services,
SLAs, IT users, IT staff and all other data and
knowledge involved in the management of
Configuration Management
IT services.

At-a-glance graphical view of


configuration items and their relationships.

“The assyst CMDB is an extremely


Axios Service Desk & Incident
Incident Management
Management
powerful tool.” Change Management • Problem Management
Competition Commission Management •• Asset
Configuration Management Asset Management
Management
Service Level Management • CMDB
For Service Catalog • On premise
SaaS or SaaS offering
offering

Service Desk and IT Service Management Software


www.axiossystems.com
Configuration Management
Key Features CMDBMain Benefits
vernance
GoEnd-to-End The CMDB is the foundation of theof assyst
Configuration Management ƒƒ Enable a service-oriented view the infrastructure
Define Configuration Items Ability to record a wealthsolution,ƒƒ providing a central
Facilitate IT planning store
to meet for alldemand
business the
information
of technical, financial, user and relationship information ƒƒ required
Decrease risk byto support
assessing thebest
impact of change on the
against a CI.
practice ITbusiness
Service Management.
in g

S
Federation Draw data from multiple sources including Support efficient Release Management and infrastructure
ƒƒ
Serv

e for inventory,
odel

the assystDiscovery tool and sources standardization


organization and monitoring datagto provide a singleFederation - The assyst CMDB gateway
ice D

ces M

rv
lo ƒƒIdentify and redeploy underused components
a
ice
source of truth for information tessential
a provides
to the delivery out-of-the-box
Calculate accurate lifetime Totalfor
adapters Costrapid
of Ownership (TCO) of
i

ƒƒ
esk

and support of IT services. ce C


Serv

integration between the CMDB and external


L
i components and provisioning cost of services
erv
ifec
en

Visualization Visual representation through the


CMS S r y logical sources (discovery tools - such as
Provide impact and trend analysis information for proactive
live
ƒƒ
t

Impact Explorer of the infrastructureeshowing


D
ycles
e Problem and Change Management
e ic
relationships between CIs. Thisrvallows
asset’s failure impact on theSbusiness.
you to quantify an assystDiscovery
ƒƒ
– asset register, directory
Improve IT security through advanced CI control
Product Explorer A tree-style explorer view of your
sources,ƒƒ and other
Improve 3rd license
software party management
monitoring
organization’s product hierarchy. Service Retirement systems).ƒƒ This ensures
Increase information
confidence in IT systemsinandthe
customer satisfaction
CMDB
Service-oriented View Link infrastructure components CMDB is kept up-to-date.
to the business services and Cbusiness
onti units they A service-
support. Impronual orientation
vemenEnsure the Visualization – Improve root cause analysis view from the
Integrate with External Applications t
integrity of asset information by reconciling asset data and change impact assessment with the assyst Service
sal
captured from external applications such as Enterprise assystImpact Explorer – a visual Designer,
ent

o
Resource Planning (ERP) systems and barcode scanners.
isp representation of the entire IT infrastructure. which links
em

nt

D
Full Lifecycle Management Ability to track CIs
nt

infrastructure
Management

eme
oyme

throughout their lifecycle, from installation to disposal components to


Reconciliation - The CMDB gateway is an
r

and view the entire history of all activities related to CIs. the business
Reti
Depl

intelligent interface that automatically services/units


Automation of Processes they support.
reconciles duplicate data entries from
A s s eDiscovery Automate
t Life c ycle s tool. Gain a complete view of themultiple data sources. Each reconciliation is
discovery of IT assets with the
assystDiscovery IT
infrastructure without expensive and time-consuming stored by the gateway to ensure rapid
manual audits.
Consistent
synchronizing andCMDB
of the accurate results
with with seamless
external
Reconciliation Automated consolidation of duplicatesources.integration capability
records from multiple federated data sources.
Synchronization Schedule automated synchronization assyst offers unrivaled connectivity via a wide range of plug-
of data between the assyst CMDB and third party data in adaptors which enable assyst to interface to any external
sources to ensure all data is up-to-date. Discrepancy application. For example, assyst can ensure the integrity of the
analysis automatically flags variation between the live CMDB by reconciling asset data entered from disparate external
and modeled environments.
sources, such as Enterprise Resource Planning (ERP) systems,
Real-Time Management Reporting
barcode scanners or inventory discovery tools. This means you
can be certain that all information held in the assyst CMDB is
Financial Management Record initial and ongoing accurate and current. As a result, IT decisions will be based on
costs of services and the underpinning infrastructure facts, not assumptions, allowing you to strategically manage
Configuration Management
which supports them.
and control one of your organization’s largest investments.
Contract Management Ability to define contracts (e.g.
warranty, maintenance, license support and lease) with
defined pertinent information and reminders
Flexible Product Structure Set up and manage your IT
infrastructure your way – multiple levels of information “The assyst solution has acted as the key enabler
can be held for management information and decision for sustained annual six figure financial savings
support purposes. by the ability to track assets, their specification
and suitability for re-use.”
Aviva

Service Desk and IT Service Management Software


Established in 1988, Axios Systems is the world’s leading independent provider of Service Desk and IT Service Management (ITSM) solutions. Its
software, assyst, is a fully integrated, out-of-the-box solution, available in on-premise and SaaS models, which helps organizations optimize IT
infrastructure efficiency, reduce overheads and lower the total cost of IT ownership.

www.axiossystems.com