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assyst Product suite 5

Designed from inception

to integrate all ITIL processes into a single application

Configuration Management
Configuration Management provides information that is essential to the delivery and support of IT services. It is
responsible for the creation and maintenance of a comprehensive and accurate infrastructure model, which can be
shared by all IT processes across the organization. A Configuration Management System (CMS) is an essential tool in
understanding and managing the delivery of IT services.
Sample of Hierarchy within CMS
Printer (Generic Class)
Improved Support

License Compliance Reduced Cost Laser Printer

Inkjet Printer
(Product Class)
Improved Security Reduced Risk
Management System
Laserjet 2300
IT Planning Quality of Service

(Configuration Item)

Master Complexity, Regain Control

Do you have the information you need to provide quality IT support?
Are you suffering from the impact of change?
Is your infrastructure cost-effective?
The assyst solution integrates an
enterprise CMS with all other IT Service
Management (ITSM) processes in a single
enterprise application. Supported by
automated processes and a pre-integrated
Configuration Management Database
(CMDB), the assyst CMS powers the data
requirements of all the ITIL processes. The
assyst CMDB is a centralized database,
modeling all infrastructure Configuration
Items (CIs) and the relationships between
them. It stores information on services,
SLAs, IT users, IT staff and all other data and
knowledge involved in the management of
Configuration Management
IT services.

At-a-glance graphical view of

configuration items and their relationships.

“The assyst CMDB is an extremely

Axios Service Desk & Incident
Incident Management
powerful tool.” Change Management • Problem Management
Competition Commission Management •• Asset
Configuration Management Asset Management
Service Level Management • CMDB
For Service Catalog • On premise
SaaS or SaaS offering

Service Desk and IT Service Management Software
Configuration Management
Key Features CMDBMain Benefits
GoEnd-to-End The CMDB is the foundation of theof assyst
Configuration Management ƒƒ Enable a service-oriented view the infrastructure
Define Configuration Items Ability to record a wealthsolution,ƒƒ providing a central
Facilitate IT planning store
to meet for alldemand
business the
of technical, financial, user and relationship information ƒƒ required
Decrease risk byto support
assessing thebest
impact of change on the
against a CI.
practice ITbusiness
Service Management.
in g

Federation Draw data from multiple sources including Support efficient Release Management and infrastructure

e for inventory,

the assystDiscovery tool and sources standardization

organization and monitoring datagto provide a singleFederation - The assyst CMDB gateway
ice D

ces M

lo ƒƒIdentify and redeploy underused components
source of truth for information tessential
a provides
to the delivery out-of-the-box
Calculate accurate lifetime Totalfor
adapters Costrapid
of Ownership (TCO) of


and support of IT services. ce C


integration between the CMDB and external

i components and provisioning cost of services

Visualization Visual representation through the

CMS S r y logical sources (discovery tools - such as
Provide impact and trend analysis information for proactive

Impact Explorer of the infrastructureeshowing

e Problem and Change Management
e ic
relationships between CIs. Thisrvallows
asset’s failure impact on theSbusiness.
you to quantify an assystDiscovery
– asset register, directory
Improve IT security through advanced CI control
Product Explorer A tree-style explorer view of your
sources,ƒƒ and other
Improve 3rd license
software party management
organization’s product hierarchy. Service Retirement systems).ƒƒ This ensures
Increase information
confidence in IT systemsinandthe
customer satisfaction
Service-oriented View Link infrastructure components CMDB is kept up-to-date.
to the business services and Cbusiness
onti units they A service-
support. Impronual orientation
vemenEnsure the Visualization – Improve root cause analysis view from the
Integrate with External Applications t
integrity of asset information by reconciling asset data and change impact assessment with the assyst Service
captured from external applications such as Enterprise assystImpact Explorer – a visual Designer,

Resource Planning (ERP) systems and barcode scanners.
isp representation of the entire IT infrastructure. which links


Full Lifecycle Management Ability to track CIs



throughout their lifecycle, from installation to disposal components to

Reconciliation - The CMDB gateway is an

and view the entire history of all activities related to CIs. the business

intelligent interface that automatically services/units

Automation of Processes they support.
reconciles duplicate data entries from
A s s eDiscovery Automate
t Life c ycle s tool. Gain a complete view of themultiple data sources. Each reconciliation is
discovery of IT assets with the
assystDiscovery IT
infrastructure without expensive and time-consuming stored by the gateway to ensure rapid
manual audits.
synchronizing andCMDB
of the accurate results
with with seamless
Reconciliation Automated consolidation of duplicatesources.integration capability
records from multiple federated data sources.
Synchronization Schedule automated synchronization assyst offers unrivaled connectivity via a wide range of plug-
of data between the assyst CMDB and third party data in adaptors which enable assyst to interface to any external
sources to ensure all data is up-to-date. Discrepancy application. For example, assyst can ensure the integrity of the
analysis automatically flags variation between the live CMDB by reconciling asset data entered from disparate external
and modeled environments.
sources, such as Enterprise Resource Planning (ERP) systems,
Real-Time Management Reporting
barcode scanners or inventory discovery tools. This means you
can be certain that all information held in the assyst CMDB is
Financial Management Record initial and ongoing accurate and current. As a result, IT decisions will be based on
costs of services and the underpinning infrastructure facts, not assumptions, allowing you to strategically manage
Configuration Management
which supports them.
and control one of your organization’s largest investments.
Contract Management Ability to define contracts (e.g.
warranty, maintenance, license support and lease) with
defined pertinent information and reminders
Flexible Product Structure Set up and manage your IT
infrastructure your way – multiple levels of information “The assyst solution has acted as the key enabler
can be held for management information and decision for sustained annual six figure financial savings
support purposes. by the ability to track assets, their specification
and suitability for re-use.”

Service Desk and IT Service Management Software

Established in 1988, Axios Systems is the world’s leading independent provider of Service Desk and IT Service Management (ITSM) solutions. Its
software, assyst, is a fully integrated, out-of-the-box solution, available in on-premise and SaaS models, which helps organizations optimize IT
infrastructure efficiency, reduce overheads and lower the total cost of IT ownership.