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Intend to build a career with leading corporate of Hi-Tech environment with committed & dedicated
people, which will help me to explore myself fully and realize my potential, willing to work as a key
player in challenging & creative environment.

• Having 4.6 years of IT Experience

• Having 3+ years of Experience in Design and Implementation of Pega Rules Process
Commander (PRPC)..
• Worked on multiple areas of PRPC which includes User interface category like sections,
flows, flow actions, harness rules.

• Data model elements like Properties and Data transforms

• Worked on different types of flows like process flow, screen flows and sub process

• I have worked in Creating Activities, Decision and Declarative rules, SLA’s, Correspondent
• Good Knowledge on Creation Flows and Report Definition
• Well acquainted with the software development, Defects Fixing.
• Knowledge on different types Agents like Standard agents and advanced agents.
• Having Knowledge on Integration Services

• Clear understanding of debugging tolls like Clipboard, Live UI, Tracer .

• Knowledge on Access group, Access role and operator ID.

• Knowledge on rule-set versioning.
• Passion to learn new Technologies.


Tools : PEGA PRPC 6.3,7X

Operating Systems : Windows XP, 7, 8, MAC & Linux
Programming Languages : Basics of C, VB Script
Testing Skills : Manual Testing

Automation Tools : QTP, Selenium, Database Testing, ETL

Middleware Tools : WebLogic Administration
Bug Reporting Tools : QC, Bugzilla.


 PRPC Certified System Architect[CSA]

 Certified Senior System Architect[CSSA]


 Bachelor’s in ECE from Jawaharlal Nehru Technological University during 2009-2013.


Title :CRS (Claim Resolution Services)

Environment :PEGA PRPC v7.x
Client :CIBC Canada
Role :Software Engineer
Duration :Jan 2017- Feb 2018.


The CRS (Claim Resolution Services) smart dispute Pega PRPCapplication for issuers manages credit
and debit card billing and fraud dispute processes throughout their lifecycle. Using Smart Dispute for
issuers, retail banks and lending institutions can simplify dispute and payment exception operations to
increase efficiency, profitability and the quality of the customer experience. The solution provides
managers, service representatives, and operational teams with dynamic case management and rapid
integration capabilities to personalize each customer interaction, keeping profitable customers satisfied,
while safely managing high-risk clients. Dispute rules are included for Visa, Master card.

 Implemented the application based hierarchal Class and Data structures relying on Pega practiced
 Defined Activities, Properties, Decision rules, Declarative rules, Validation rules, When condition,
Process Flow and HTML Stream property rules.

 Expertise in troubleshooting and performance tuning of the applications using PRPC tools like
Clipboard, Rules Inspector, Tracer.
 Involved in fixing the bugs and at the same time raised tickets or Pega Support Request [SR’s] for
application issues.
 Implemented enhancement Change Requests (CR’s) within the project as specified in the updated
design document.
 Involved extensively on the migration and deployment of the application rules from development to
QA, UAT and Production environments.


Title :Retail Banking Business Services(RBBS)

Environment :PEGA PRPC, v7.x
Client :LBG (Lloyds Banking Group)
Role :Pega Developer
Duration :March 2015 – December 2016


RBBS Project deals with the request initiation process of various Retail Banking Products Like Loan,
Cards, Account Opening, and Funds Transfers etc. Once the request gets initiated, it will be monitored
throughout the way with various statuses and corresponding actions being performed till the request
gets resolved..

 Involved in discussions with business to capture business requirements
 Created Properties, Embedded Pages, Correspondences and Router rules.
 Defined PRPC components Decision rules, Declare rules, Validation rules.
 Defined Operators, Access Groups, Workbaskets, Workgroups
 Defined draft flows, draft user interface to demonstrate business flow and UI to business
 Designed and developed integrating the application with external systems using
Connectors, Services.
 Designed and implemented User Interfaces using Sections, Harness
 Created Rule sets and Versions as required
 Performed version management activities
 Developed SLA (Service level Agreements)
 Defined Report definition rules


Title :AMS (Account Management System)

Client : BizCover (Australia)
Role : Pega Developer
Environment : PEGA PRPC v6.x
Duration :Jan-2014 – Feb 2015


AMS system is a centralized repository for storing the policies information from different
systems like rater’s information, performer assignment service. CAAMS System collects basic
information from the user and pushes this information to other applications to generate the
policies. It allows the agents to write notes about the work, upload the attachments and share it to
other agent across the Hanover organization. Agents can access this application to quickly review
the status of policies information like generated premium, agency name, effective, expiry and
renewal dates. All the basic work before the rating of policies will be processed from this
application and thereafter other applications uses CAAMS to rate and generate the premium for
the user policies.

 Providing efficient, error free and timely service.
 Implementing complex development work, and UI implementation
 Using database and customizing the application as per the requirements.
 Finding ways to implement coding techniques so that they are Data-processor
 Uploading/downloading of data and cross checking of the data for accuracy.
 Assuring 100% quality of the projects.
 Involved in doing backend fixes for the client policies.
 Client interaction on a daily basis for reviews and/or clarifications.

Title : CITI Cards
Client : CITI Bank
Role : Testing Engineer
Environment, VB script,Pega
Duration :Aug 2013 to Dec 2014


This project takes with partial and full money transfers between banks. all the
development requirement of Citi Bank North America Credit Cards and our project
handles with all the defects and provide appropriate support.


 Understanding the Requirements and Functional Specifications of the

 Participated in identifying the required Test scenarios.
 Prepared and executed Test Cases as per System Requirements.
 Defect Reporting and Tracking using Bugzilla.
 Extensively performed Manual Testing process to ensure the quality of the
 Involved in participation of regular weekly project status meetings to discuss
the risks involved in ongoing projects with Teammates and Team Lead.