INTRODUCTION TO THE STUDY

In the emerging global economy, e-business have increasingly become a necessary component of business strategy and a strong catalyst for economic development. The integration of information and communications technology (ICT) in business has revolutionized relationships within organizations and those between and among organizations and individuals. Specifically, the use of ICT in business has enhanced productivity, encouraged greater customer participation, and enabled mass customization, besides reducing costs. With developments in the Internet and Webbased technologies, distinctions between traditional markets and the global electronic marketplace such as business capital size, among others-are gradually being narrowed down. The name of the game is strategic positioning, the ability of a company to determine emerging opportunities and utilize the necessary human capital skills (such as intellectual resources) to make the most of these opportunities through an e-business strategy that is simple, workable and practicable within the context of global information and new economic environment. With its effect of leveling the playing field, e-commerce coupled with the appropriate strategy and policy approach enables Small and medium scale enterprises to compete with large and capital-rich businesses. On another plane, developing countries are given increased access to the global Marketplace, where they compete with and complement the more developed economies. Most, if not all, developing countries are already participating in ecommerce, either as sellers or buyers. However, to facilitate e-commerce growth in these countries, the relatively underdeveloped information infrastructure must be improved. The development of different E-business models is being adopted by KSFE to start, conduct, promote, manage and carry on the business of chitties in India or elsewhere

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OBJECTIVES OF THE STUDY • To understand about e-banking • To study the Present Scenario of E-Business at KSFE. • To study how E-Business is applicable in the Real Business Transactions.
• To study the multi dimensions of e –business.

• To check whether it is a cheaper and faster mode of transaction. • To study on problems associated with e-business. • To understand how intranets are working at KSFE
• To discuss the advantage of implementing an effective e-business in the organization.

RESEARCH METHODOLOGY In this project both types of data where used, that is 1. Primary data 2. Secondary data

Primary data Primary data are those data which are collected by the investigator himself. There are different methods for collecting such data. The methods adopted for the study are
• Interviews with the authorized personnel in the organization such as branch Manager,

Assistant General Manager.
• Through Direct observations such as browsing the different websites.

Secondary data Secondary data are those data which are collected by others which is reused by the researcher. Of the many sources of the secondary data the ones which are used here are

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• Google.com • Articles • Business Magazines

SCOPE OF THE STUDY Today’s Business world becomes more competent and technology dependant. S o the business world faces various challenges and opportunities. E-business increases the business performance. It allows enterprises to improve customer service, productivity and to reduce the overall costs. As E-business leads to global accessibility, sales reach, closer relationship, reduced costs, and reduced time delayed, it is very necessary to know about E business and its applications

LIMITATIONS • •

The study was conducted within a limited time frame. The staff there was in a busy schedule so the information available is limited. Lack of knowledgeable persons in the subject. No service of experts available in the subject.

• The data received from the company were not perfect, only some assumptions were given

CHAPTERISATION This project report is mainly divided into five chapters and each of them deals with the following. CHAPTER 1: INTRODUCTION It deals with the objectives, research methodology, scope of study, limitations and chapterisation.
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CHAPTER 2: COMPANY PROFILE It deals with the Company Profile. 4 . CHAPTER 4: SYSTEM ANALYSIS AND DESIGN deals E-Banking at KSFE and Comparative Study CHAPTER 5: FINDINGS & SUGGESTIONS It deals with the findings & suggestions made after the study. CHAPTER 3: THEORETICAL FRAMEWORK It deals with the theory of E-Business.

CHAPTER-2 COMPANYPROFILE 5 .

It has a paid up capital of Rs. A striking point is that all the funds mobilized by KSFE through its various deposit schemes and chitties are advanced wholly to the public in Kerala itself. where as other financial institutions and banks channel their deposits collected in Kerala for advances OBJECTIVES OF THE COMPANY The objectives of the company are listed in the Memorandum of Association of the company. undertake. promote. To start. (b) To promote. The important objects are as follows: (a) To start. organize. domestic. the chitty business in Kerala.2 Lakhs. machinery. conduct. manage and carry on the business of general and miscellaneous insurance of any kind in India or elsewhere. popularly known as KSFE. It was incorporated on 6th November 1969. 6 . KSFE was created by the Government of Kerala with the objective of providing alternative to the private chit promoters in order to bring in social control over the chit fund business.It is fully owned by the Government of Kerala. manage and carry on the business of chitties in India or elsewhere.The head Office KSFE is placed in Trichur. The KSFE Ltd is fully owned by the Government of Kerala.materials goods and tools.The number of branches KSFE began with was 10.agents and traders under hire purchase system of articles. of all capital goods and consumer goods and property of all nature and description for personal. operate. is a Miscellaneous Non-Banking Financial Company(MNBFC). office. commercial. vehicles. promote. so as to save the public from the clutches of unscrupulous fly-by-night chit fund operators. Total number of employees at the start was 45. KSFE is the one of the most profit making public sector undertaking of the State. conduct. conduct. carry on and manage the business of dealers.COMPANY PROFILE The Kerala State Financial Enterprises Limited .

The future plans of the company include the following:• Making KSFE a fully computerized Company • Opening more and more new branches. State or Central or any body or organization there under or of any other Company. • Continuing focus on extending resources to the Govt. as the neighbourhood institution for support. FUTURE PLANS OF THE COMPANY The government is taking appreciable steps to widen the business activity of KSFE and to reach every category of people. which is incidental or ancillary to the main objects such as to advance. securities. • Adopting technology and benchmark standards in customer service and performance • Spreading our wings beyond the borders of Kerala. there are many other objects.industrial and community use and consumption as a business of the Company or as agents of the Government. Besides these objects. VISION OF THE COMPANY The vision of Kerala State Financial Enterprises is to become a significant player in the financial services sector by:• Providing a whole range of quality services and products. on a global level. Government or Governmental organizations or others. • Sustaining commitment to the weaker sections of society. including chitty units to establish its presence in all major centres and backward areas. aiming at effective rural penetration. deposit with or lend money. property or to receive loans or grants or concession of any nature or deposits from Banks. 7 . trust and security. • Retaining the pre-eminent role in Chitty business. of Kerala.

this is expected to create considerable employment opportunities as part of its social objective. 8 . which is expected to have a wide scope among traders. • Acting as the collection agent for KSEB. • To construct a multi-storied building in KSFE's own premises in Kakkanad. • Expanding its door collection facility to loan accounts and deposit schemes suitably. Educational Loan. KWA. • Introduction of new schemes like. • Introduction of Daily/Weekly draw/auction chitties.• Introducing value additions in chitty schemes . particularly for those with saving attitude. Agricultural Overdraft and Cumulative Deposit Scheme. This will obviate the need for "brick and mortar branches" and will enable customers who have internet access. • Introduction of chitties with simultaneous draw and auction which can be offered as an incentive to regular customers for whom it will be a great attraction. for more popularity and widening our customer base. to transact with the Company through virtual branches.for coping with the fierce competition in the financial market.immediately after branch networking the Company plans to launch the 'Debit Card' business. will raise the Company's market share considerably • Enter the arena of Credit/Debit Card business . throughout the state.. • Starting of Virtual Branch through net worked computer systems for the benefit of NRIs particularly Malayalees in the Gulf & other countries is on the anvil.Cochin and to house among others a Staff Training College for itself. etc.

CHAPTER-3 THEORETICALPERSPECTIV E 9 .

E-business can be defined as the conduct of automated business transactions by means of electronic communications networks endto-end. Ebusiness encompasses sophisticated business to business interactions and collaboration activities at a level of enterprise application and business processes. An e-business strategy helps the organization to identify e-business concerns. analyze to what degree existing systems serve these objectives. evaluate the options and develop technology orientation plans. It is important to understand the issues. in turn to the management and optimization of inter-enterprise processes such as supply chain management. which are involved in an inter-company business transaction. It promotes interenterprise business relationships-business is a more generic term because it refers not only to information exchanges related to buying and selling but also to servicing customers and collaborating with business partners. and services focused on total supply chain management and partnership including product development. order processing accounting inventory.THEORETICAL PERSPECTIVE E-business is the application of information and telecommunication technologies to conduct business. distributors and suppliers. are successfully integrated. determine the development stages of e-business solutions and attain concrete and measurable results. The main objective of e-business is to provide seamless connectivity and integration between business processes and applications external to an enterprise and the enterprise’s back office applications such as billing. receivables. which leads. pinpoint specific improvements. The end-to-end business transaction signifies that a succession of automated business processes and information systems of different companies. assess their information needs. 10 . fulfillment and distribution. To succeed in e-business it is crucial to combine technological developments with corporate strategy that redefines a company’s role in the digital economy while taking into account its various stake holders. enabling business partners to share in-depth business intelligence.

Digital information can be distributed at almost no cost to millions of people throughout the world. suppliers and distributors. 11 . fundamentally changing how it buys and sells products. any computer can communicate with virtually any other computer linked to the Internet using ordinary telephone lines. education. manages its supply chain and how it designs and launches new product. An e-Business enterprise depends on Internet. whether they are located the next door or on the other side of the globe. collaborates with customers. Thus the Internet is a global network of networks provides a highly flexible platform for information sharing. text messages. INTERNET The world’s largest and most widely used network is the Internet. government and business use the Internet to exchange information or perform business transactions with other organizations around the globe. The Internet connects hundreds of thousands of different networks from more than 200 countries around the world. Through special communication and technology standards. If networks are added or removed or failures occur in parts of the system. suppliers and other business stakeholders. The Internet is extremely elastic. Companies and private individuals can use the Internet to exchange business transactions. Moreover they affect all areas of an organization. the rest of the Internet continues to operate. More than 400 million people working in science. extranet and other networks to implement such systems. The Internet is an international network of networks that are both commercial and publicly owned. helping customers and businesses redefine concepts such as value. E-Business is the use of Internet technologies to inter network and empower business processes.E-business solution supports interactivity and transport rich information content. graphic images and even video and sound. competitiveness and the very nature of transactions. Business has become intranet work e-Business enterprise (intranets) between an enterprise and its trading partners (extranets) and other type of networks are now the primary information technology infrastructure in many organizations. intranet. electronic commerce and enterprise communication and collaboration with in a company and with its customers.

Some of the security issues can be handled using:Firewalls Cookies   Firewall Firewall is used to monitor all traffic in the network or computer and only allow authorized packets of data to pass through them. They come in two flavorshardware and software. They sit at the forefront of a network or computer and all the traffic passes through them. A hardware firewall is the most secure version and would be used by large companies. E-businesses using online transactions should make sure that they have a state-of-the-art security system installed on their web pages before they embark on online transactions. 12 .USES OF INTERNET • • • • • • • • • • On-line communication Software sharing Exchange of views on topics of common interest Posting of information of general interest Product information Feed back about product Customer support service Online journals and magazines On line shopping Worldwide video conferencing SECURITY ISSUES IN INTERNET Internet security is the practice of protecting and preserving private resources and information on the internet.

security has become a key issue on the internet.A software firewall is more suited to a Personal Computer or Small to Medium sized Enterprises and is much cheaper.ie. Throughout history. Large organizations would need to have thousands of secret keys for maintaining the proper security of a large number of messages. In this. A better option is to go for additional software to block cookies and delete one cookie file after we finish browsing. INTRANET 13 . most private messages were kept secret with single Key Cryptography. Cookies Cookies are small text files that are created when we visit a website that uses them. stealing confidential data to something minor such as misusing our e-mail system for spam. A security hole has been discovered that allows websites to read cookies set by other websites. They both perform exactly the same task. The website uses the cookies to remember who you are and what you have visited or purchased from their site. PKC does not involve the sharing of secret keys. A NIDS monitors packets in the network wire and attempts to discover if a hacker or cracker is attempting to break into a system. there is a unique code for both coding and decoding messages. Network Intrusion Detection System (NIDS) An intrusion is somebody attempting to break into or misuse our system. A NIDS may run either on the target machine or on an independent machine watching all network traffic. An Intrusion Detection System is a system for detecting such intrusions. Web security Issues As the web becomes more popular and e-commerce transactions amount to billions of dollars. This limitation of SKC has led to the development of Public Key Cryptography.

Business -toBusiness deals are done entirely over the Extranet.S. An Extranet could be described as two or more intranets with network connectivity. enabling employees to take actions central to a company’s operation.Intranet is an internal network based on Internet and World Wide Web technology and standards. partners. and as with intranets. which can be used to integrate many different processes and system throughout the company. vendors. intranets provide instant connectivity. customer representatives for U. Whereas most companies. An Extranet requires security and privacy. It can provide access to data across the enterprise. An extranet and be viewed as part of a company’s intranet that is extended to users outside the company. scalable to expand or contract as needs change. For instance. It has also bean described as a “state of mind” in which the Internet as perceived as a way to do business with other companies as well as to sell products to customers. customers and other businesses. The extranet consists of two Intranets connected via the Internet. whereby two organizations are lacked to see confidential data of together. an extranet will be based on Internet Protocols. INTRANET SUPPORT ELECTRONIC BUSINESS Intranets are inexpensive. It uses the existing company infrastructure along with Internet connectivity standards and software developed for the World Wide Web. West can access the firm’s main computer system through the intranet to turn on services such as call waiting or to check installation for new phone lines. must support a multiplicity of computer platforms that cannot communicate with each other. particularly the large ones. Intranets can create networked applications that can run on many different kinds of computers throughout the organization. virtually seamless network system. and accessible from most computing platforms. The underlying network technology does not really matter or instance it may be that 14 . Generally. Companies can connect their Internet to internal company transaction system. Web software presents a uniform interface. uniting all computers into a single. including mobile handheld computers and wireless remote access devices. EXTRANET An Extranet is a private network that uses Internet technology and the public telecommunication system to securely share of business information or operations with suppliers.

forecasting and replenishment Procurement and order management Operations and logistics E-BUSINESS WORK-FLOW DIAGRAM     15 .organization use the Internet for carrying data but restrict access to resources from the general public via firewalls. CHARACTERISTICS OF E-BUSINESS Collaborative product development Collaborative planning. A virtual private network could be set up over the Internet to achieve the same result.

2. organize. Enterprise Resource Planning (ERP) systems. Forward thinking organizations automate.1) ELEMENTS OF E-BUSINESS SOLUTIONS The vision of e-business is that enterprises will have access to a much broader range of trading partners to interact and collaborate with and not only to buy and sell more efficiently. standardize and stabilize the processes and services in order to create and maintain sustainable computer 16 .(Fig No. Supply Chain Management (SCM) and vertical product offerings. An e-business solution should embrace Customer Relationship Management (CRM) systems.

mediated relationship through out an e-business lifecycle. Rethink entire company supply chains 17 . Business transaction growth. 2. structure and execution to prosper in substantially more dynamic environment. expanded markets and increased information accessibility constitute major change factors for an enterprise. 3. Identify or measure quantifiable business objectives. Enterprises must reposition themselves in their mission. the situation will necessarily change because of e-business initiatives. Companies must accurately measure the impact and e-business initiative has on their business processes to ensure that this initiative is worth pursuing and has sustainable long term effects. 1. Basic elements in e-business topology include:• • • • • Customer Relationship Management Enterprise Resource Planning System Supply Chain Management Knowledge management E-markets REQUIREMENTS & IMPACT OF E-BUSINESS Enterprises which desire to conduct business-to-business transactions over the internet look to e-business solutions to improve communications and provide a fast and error free method of transacting with one another to address their procurement and supply chain processes. Ensure organizational or operational flexibility However well organized the enterprise was before the deployment of e-business solutions.

resources and costs associated with business processes. Transform the company to process centric one It should be possible for companies to be conceptualized as a set of business processes. 7.Each company in a supply chain must clearly understand the value of propositions of other participants. Business processes should be well defined and measurable. employees. suppliers etc. 4. not on maximizing the efficiency of departmental or functional units. 5. Establish ubiquity within standards IT vendors have created many integration technologies that bring value to the customers. The grand challenge is forcing the creation and adoption of new infrastructures and enabling technologies that will be used to facilitate e-business integration. determining the relevant events. A no: of business and technology driven requirements are compelling forces that enable successful development and deployment of integrated end-to-end e-business application 18 . Understand security requirements The breadth of access and interaction representative of e-business solutions requires the ability to provide controlled and focused access by customers. Companies must rethink their entire supply chain to optimize performance and value. Process centric companies place their primary emphasis on maximizing the efficiency of processes. 6. time frames. Align business organization with a flexible IT architecture E-business includes automating business processes that encompass a diverse range of packaged applications and systems within enterprises. Define business processes Companies must create models of existing processes and interactions. 8.

BUSINESS MODELS New business models will be based on new views on inter company relationships and networking: new technologies make network business models possible and it is the current competitive market that makes it necessary to adopt them.Internet enabled business models Internet based models are classified according to the degree of innovation and functional integration involved.IMPACTS OF E-BUSINESS The emergence of e-business impacts organizations in various ways. information and knowledge sharing. Many companies are now adopting customer focused business models.  Improved competitive position. and the absence of traditional business tools such as paper forms and face to face retail contact.  Harmonization and standardization of processes. Some of the key characteristics of e-business are the speed at which transactions can occur.  Improved internal information access.  Penetration into new markets through new channels.business initiatives: Improved operational efficiency and productivity  Reduction in operating costs and costs of goods and services.  Improved relationships with suppliers and improved customer service. becoming more responsive to their customers and developing deeper relations with them. the ability to gather and manipulate information in new ways. Following are the wide range of potential benefits motivating today’s enterprises to undertake e. the ability to connect multiple parties at the same time. Business models can be categorized into five as follows:1. The first dimension of innovation ranges from 19 .  Improved communication.

The value web model looks like a specific case of the value chain integrator model. These are typically seen in most common modern IT – based business organizations engaging in e-business. networked business models are defined for companies doing business on the internet as well as for network infrastructure providers. The value web model consists of several key building blocks: markets. The second dimension of functional integration ranges from business models that encompasses one function. 3.basically applying the internet to replace a traditional way of doing business to more innovative business models. 4. 2.Value Web business models Selz proposed a framework for business model which is known as value web.Cybermediaries business models Cybermediaries are organizations which operate in electronic market to facilitate exchange between producers and consumers by meeting their needs. information technology and new-old business models. “Is assuredly not a recipe for success. which is part of the internet enabled family of business models. In this framework. such as an e-shop to a business model that fully integrate multiple functions.business enabled business models The e-business enabled business model is a classification scheme of business model that is especially valid for business to business context. 5. networks hierarchies.Market participants business model Market participants business model is a more generic classification of internet based business models. but a preliminary conception of an emerging form of a fluid and flexible Organization”.E. This framework…. This 20 .

OPPORTUNITIES AND BENEFITS OF E-BUSINESS E-business presents opportunities and benefits to companies of any size and purpose:OPPORTUNITIES There is a range of e-business opportunities that depend on the nature of the business and the customers it serves. BENEFITS The primary benefits of E-business are:1. financial instruments) can reduce production and obsolescence costs because they offer only current products on the site. The prospect of increased profits from new market and electronic channels 3. . can promote them economically. 21 .books. Global accessibility and sales reach 2. Shorter time to market and supply chain integration.model examines the nature of intermediation in electronic markets and its implication for the structure of electronic business. operation can establish subsidiary sites for related ancillary or consumable products. • • Retail sellers on the internet can sell high quality. distributors or service provided can sell to business that have appeal to an audience of well educated and well informed people. Companies that already have a corporate website and an efficient network magazines etc.g.g.:. embraced e-business and that demand the convenience and efficiencies of buying from a website • Businesses selling products that are subject to frequent changes (for e. Improved customer service and loyalty 4. • • Business is selling products that can be sampled on the web (for e. specialized products that Wholesalers.:- Airline tickets.

such as business and individual consumers (B2C) or business and government (B2G). (B2B) (B2C) (B2E) (B2G) (G2B) (G2G) (G2C) (C2C) (C2B) BUSINESS-TO-BUSINESS (B2B) Business-to-business (B2B) is a term commonly used to describe electronic commerce transactions between businesses.Thus. The term also refers to businesses that operate on the internet and offer goods. services and information for sale via the web. taking in the more narrowly defined concept of consumer based “e-commerce. as opposed to those between businesses and other groups. CLASSIFICATION BY PROVIDER AND CONSUMER Roughly dividing the world into providers/producers and consumers/clients one can classify e-businesses into the following categories: • • • • • • • • • Business-to-business Business-to-consumer Business-to-employee Business-to-government Government-to-business Government-to-government Government-to-citizen Consumer-to-consumer Consumer-to-business 1. plus B2B electronic trading and process integration. 22 . as well as the internal use of related technologies for process integration inside organizations E-business relates to an enterprise that conducts many of its business functions through electronic means. e-business encompasses all forms of on-line electronic trading.

5. advertising. B2C relationships are often established and cultivated through some form of Internet marketing. 3.B2B is also commonly used as an adjective to describe any activity. that occurs between businesses and other businesses rather than between businesses and consumers. be it B2Bmarketing. branding. BUSINESS-TO-GOVERNMENT (B2G) Business to Government (B2G) is a derivative of B2B marketing and referred to as a market definition of "Public Sector Marketing" which encompasses marketing products and services to the U. It is often associated with electronic commerce but also encompasses financial institutions and other types of businesses. GOVERNMENT-TO-GOVERNMENT (G2G) 23 . BUSINESS-TO-EMPLOYEE (B2E) : Business-to-employee (B2E) electronic commerce uses an intra business network which allows companies to provide products and/or services to their employees. Examples of B2E applications include management • • : Online insurance policy Corporate announcement dissemination Online supply requests 4. Government through Integrated Marketing Communications techniques such as strategic public relations. sales. BUSINESS-TO-CONSUMER (B2C): Business-to-consumer (B2C. web-based communications.S. Typically. or e-commerce. 2. marcom. companies use B2E networks to automate employee-related corporate processes. sometimes also called Business-to-Customer) describes activities of E-businesses serving end consumers with products and/or services.

For example Government sectors become visibly open to the public domain via a Web Portal. It's use is common in the UK. in which a consumer posts an item for sale and other consumers bid to purchase it. rather than the commercial business sector G2B. along with G2C. A common example is the online auction.Government-to-Government (G2G) is the online non-commercial interaction between Government organisations. CONSUMER-TO-BUSINESS (C2B) 24 . Examples of C2C • • • eBay Craig list Amazon. They do not have to check quality of the products being offered. the third party generally charges a flat fee or commission. and authorities. and authorities and other Government organisations. The sites are only intermediaries. just there to match consumers. Thus making public services and information accessible to all.com 8. CONSUMER-TO-CONSUMER (C2C) Consumer-to-consumer (C2C) electronic commerce involves the electronicallyfacilitated transactions between consumers through some third party.GOVERNMENT-TO-CITIZEN (G2C) Government-to-Citizen (G2C) is the online non-commercial interaction between local and central Government and private individuals. 7. the online non-commercial interaction of local and central Government and private individuals. 6. and G2B the online non-commercial interaction of local and central Government and the commercial business sector. departments. departments.

content management system 6. Customer relationship management 2. voice mail 1. Many CRM initiatives have failed because implementation was limited to software installation without alignment to a customer-centric strategy.) are acquired and moved from one state to another. Functions that support this business purpose include sales. e-mail 7. human resource development. In this way. and buying patterns. Document management systems 4. customer service. Customer relationship management (CRM) is a multifaceted process. the needs of current and potential customers. performance management. Human resources management 5. CRM is intended to help companies understand. APPLICATIONS OF ELECTRONIC BUSINESS 1. and compensation. customers etc. 2. marketing. Enterprise resource planning (ERP) is the planning of how business resources (materials. Enterprise resource planning 3. wants. mediated by a set of information technologies that focuses on creating two-way exchanges with customers so that firms have an intimate knowledge of their needs.Consumer-to-business (C2B) is an electronic commerce business model in which consumers (individuals) offer products and services to companies and the companies pay them. professional development. employees. This business model is a complete reversal of traditional business model where companies offer goods and services to consumers (business-to-consumer = B2C). as well as anticipate. training. An ERP system is a business support system that maintains in a single 25 .

The common database can allow every department of a business to store and retrieve information in real-time.The terms "human resource management" and "human resources" (HR) have largely replaced the term "personnel management" as a description of the processes involved in managing people in organizations. The term has some overlap with the concepts of Content Management Systems and is often viewed as a component of Enterprise Content Management Systems and related to Digital Asset Management. and easily shared. Human Resource management is evolving rapidly. Contract Management and Contract Lifecycle Management (CLM) can be viewed as either components or implementations of ECM. The modular software design should mean a business can select the modules they need. 5. Supply Chain Management. 3. and publish content in a consistently organized fashion. Financials. Human Relationship Management. Human resource management is both an academic theory and a business practice that addresses the theoretical and practical techniques of managing a workforce. A document management system (DMS) is a computer system (or set of computer programs) used to track and store electronic documents and/or images of paper documents.database the data needed for a variety of business functions such as Manufacturing. accessible. mix and match modules from different vendors. Workflow systems and Records Management systems.Human resource management (HRM) is the strategic and coherent approach to the management of an organization's most valued assets . edit. Document imaging. CMSs are frequently used for storing. An ERP system is based on a common database and a modular software design. Projects. 26 Resources and Customer and publishing industry-specific . A content management system (CMS) is computer software used to create. 4.the people working there who individually and collectively contribute to the achievement of the objectives of the business. and add new modules of their own to improve business performance. controlling. versioning. The information should be reliable. manage.

electronic documents. Electronic mail. Intranet systems may be based on proprietary protocols supported by a particular systems vendor. or "spam". and marketing brochures. or on the same protocols used on public networks. The term "e-mail" (as a noun or verb) applies to the Internet email system based on the Simple Mail Transfer Protocol. Voicemail systems are much more sophisticated than answering machines in that they can: • • answer many phones at the same time store incoming voice messages in personalized mailboxes associated with the user’s phone number • • • • enable users to forward received messages to another voice mailbox send messages to one or more other user voice mailboxes add a voice introduction to a forwarded message store voice messages for future delivery 27 . but filter programs exist which can automatically block. and uses a centralized. is a store-andforward method of writing. or simply mail. In its simplest form it mimics the functions of an answering machine. email. voice-mail. technical manuals. often abbreviated to e-mail. image media. depending on the situation. 7. 6. uses a standard telephone handset for the user interface. quarantine or delete some or most of these. and Web content. sending. vmail or VMS. sometimes called message bank) is a centralized system of managing telephone messages for a large group of people.Voicemail (or voice mail. E-mail is often used to deliver bulk unsolicited messages. sales guides. to network systems based on other protocols and to various mainframe. computerized system rather than equipment at the individual telephone. audio files. receiving and saving messages over electronic communication systems. The content managed may include computer files. minicomputer or intranet systems allowing users within one organization to send messages to each other in support of workgroup collaboration.documentation such as news articles. operators' manuals.

It is related to technologies which are questionably the current leading edge business and finance delivery systems for the 21st century.• Make calls to a telephone or paging service to notify the user a message has arrived in. It is not a single technology.” The ease of placing an order online has brought the buying public to Internet sales. 28 . but rather a sophisticated combination of technologies and consumer based services integrated to form a new paradigm in business transaction processing. Today. In fact. promotions and sales process. the more typical definition of e-commerce is “To sell goods or services on the web. and the fantasy of conducting business electronically. merchandise. In fact. many customers would rather do business with a small company rather than a large one because the customer service is more personal and interactive. anywhere in the global community a reality. the dream. Unfortunately this is only useful if we have a web site that will allow it to occur. The web allows instant change to your entire business structure. The technology may change but the market will remain same. The explosion in the application of technologies and the delivery of these technologies into the hands of consumers has made the vision. it involves the automation of a variety of business to business and business to consumer transactions through reliable and secure connections. ELECTRONIC COMMERCE “Electronic Commerce is the paperless exchange of goods or services through the use of electronic data”. pricing. Electronic commerce is the process of doing business electronically. E-commerce actually helps flatten the playing field between large and small businesses. the Internet will allow us to change all of this from customer to customer. marketing.

real-time shipping quotes and electronic receipts • Web-enable billing statements for real-time presentation The benefits of e-commerce include: • • • Increased margins by streamlining processes Reduced float through the use of real-time electronic transactional processing Providing customers "What they want.Some of the components of e-commerce include: • • • • Electronic presentation of goods and services On-line ordering and payment processing Automated customer account inquiries On-line bill presentation A few ways to implement e-commerce include: • • Develop an interactive database-driven online catalog Add secure on-line ordering capabilities with electronic payment. sales &sales promotion Financing and insurance Product service and maintenance Transport and logistics Accounting 29 . when they want it" Electronic commerce impacts a broad number of business activities such as:• • • • • Marketing.

FedEx made far more information available to the customer. customers can see exactly where their order is at any time. we can see the related books that people are actually buying. ADVANTAGES OF E-COMMERCE  Lower transaction costs . Ariba. When we read the description of a book. if Dell tracks each computer through the manufacturing and shipping process.  People can shop in different ways.  Larger purchases per transaction .• • Co-operative product development Commercial transactions. New features that web sites offer include:   The ability to build an order over several days The ability to configure products and see actual prices 30 .Amazon offers a feature that no normal store offers. the web can significantly lower both order-taking costs up front and customer service costs after the sale by automating processes. Because of features like these it is common for people to buy more books that they might buy at a normal bookstore. LEADERS OF E-COMMERCE • • • Cisco systems. For example. Amazon.  Integration into the business cycle . That is. This is what FedEx did when they introduced on-line package tracking . and e-commerce offers this same luxury.If an e-commerce site is implemented well. Traditional mail order companies introduced the concept of shopping from home in our pajamas.A Web site that is well-integrated into the business cycle can offer customers more information than previously available. we also can see "what other people who ordered this book also purchased".

In one case.  with a customer in richer ways at virtually no cost. the salesman goes to the home or place of business to make the sale. COMPARISON WITH TRADITIONAL COMMERCE Online commerce provides an additional method for buying or selling.With automated tools it is possible to interact fit in an ordinary mailbox. or to offer products that could not be offered before because of the change in cost dynamics.  The Business Model.A company can build a catalog on the web that would never Improved customer relations. For example. the customer might get an email when the order is confirmed. That means it may be possible to offer products at a lower price. when the order is shipped and after the order arrives. the buyer initiates the purchase by either going to the store to buy or calling on the phone and making an order.    The ability to easily build complicated custom orders The ability to compare prices between multiple vendors easily The ability to search large catalogs easily Larger catalogs . In a mail order company there is a high cost to printing and mailing catalogs that often end up in the trash. 31 . Traditional sales In traditional sales. In another situation. A happy customer is more likely to purchase something else from the company.E-commerce allows people to create completely new business models. There is also a high cost in staffing the ordertaking department that answers the phone. In e-commerce both the catalog distribution cost and the order taking cost fall toward zero. or he calls on the phone to make the sale. the buyer and/or the salesman is the active party.

and the customer then makes a purchase from the catalog. either online or by phoning or mail order. 32 . similar to a mail order catalog. Customer acquisition is crucial but there is a limit to online freebies. Online commerce Online commerce adds a new method. The potential of the web has to be utilized imaginatively and creatively. Brand is invaluable on the internet and trust is the key to brand building.The business' sales department mails a catalog or other material. The business' sales department posts a Web site with an online catalog. but will evolve overtime. the metaphor of browsing a store with a shopping cart of most often used in e-Commerce. EMERGING TRENDS IN E. Old practices will not change overnight.COMMERCE • • • • • • Web is becoming increasingly international. E-commerce growth is not the same as internet growth. Although the buyer is really using an online catalog. The buyer then selects items from the online catalog and makes the purchase. These methods all apply to businessto-person as well as business-to-business sales. This allows the customer to put items in the shopping cart to hold until checkout or when the purchase is finally made.

Quick delivery of digital information exchange. Decreased transactions BUYERS Wide product availability. a week. Customized and personalized information and buying options. Participation in auctions. improve internet efficiency productivity enhance customer service and increase communication with both suppliers and customers. knowledge exchanges. Operate 24 hours a day. They can increase sales volumes from local to worldwide. seven days a Shop 24 hours a day. seven days week from one virtual market place. Each narrow market segmentations that Easy comparison shopping and maybe widely distributed geographically. Bring multiple buyers and sellers together products and quick delivery of in the virtual market place credit information.ADVANTAGES OF E-BUSINESS Sellers are finding tremendous advantages in doing e-business. SELLERS Increased sales opportunities. Buyers are enjoying great access to markets. Access to global market. reverse auctions. 33 . Increased speed and accuracy on stop shopping for business buyers of Access to global market. ADVANTAGES OF E-BUSINESS TO SELLERS AND BUYERS.

SELLERS BUYERS 34 . The limitations of Electronic business to sellers and buyers are as follows… .DISADVANTAGE OF E-BUSINESS E-business is not free from its own limitations.DISADVANTAGES OF E-BUSINESS TO SELLERS AND BUYERS.

E-Banking allows customers to access their accounts and execute orders through a website. There is no special software to install rather than a web browser and many banks do not charge for this service. E-banking includes the systems that enable financial institution customers. reliability. language. political money. E-banking is defined as “the automated delivery of new and traditional banking products and services directly to customers through electronic. E-BANKING Electronic banking is one of the most successful online businesses. environment. Customers access e-banking services using an intelligent electronic device. Problems maintaining system security and purchase. currency conversions Confected legal environment. interactive communication channels”. transact business. or obtain information on financial products and services through a public or private network. such as a 35 . Some banks even lower cost for online transactions. including the Internet. Electronic banking saves individuals and company’s time and money. Global market issues. Concern over transactions security and Lack of trust when dealing with unfamiliar Desire to touch and fed products before Resistance to unfamiliar buying process. Difficulty in integrating existing systems sellers. individuals or businesses. paperless transactions and electronic Insufficient telecommunicating capacity or privacy. with e-business software.Rapidly changing technology brand width. to access accounts.

automated teller machine (ATM). • To ensure smooth transmission of funds. Name and Address of bank and the branch where account is maintained. kiosk. 11 digit account number in case of TDCB customers.personal computer (PC). (Name and Address of beneficiary.  SWIFT REMITTANCE SCHEME SWIFT (Society for World-Wide Inter Bank Financial Telecommunications) connectivity to send and receive funds/messages in a prompt. Demand Drafts are issued and couriered under this facility. error free and accurate manner with financial institutions the world over. providing bank in Saudi Arabia and the Exchange Company in Kuwait. Purpose of remittance)  MONEY TRANSFER 36 . or Touch Tone telephone. the bank can make arrangements with banks/exchange companies in various Gulf countries for facilitating speedy remittance of funds in Indian Rupees. • • The facility provides fastest delivery of funds to beneficiaries in India from the Beneficiary’s account with any of our branches will credit online. While the risks and controls are similar for the various e-banking access channels The followings are services in E-Banking REMITTANCE / MONEY TRANSFER FACILITIES  SPEED REMITTANCE FACILITIES For convenience of Non Residential Indians. the 11 digits Core Banking account number will be mentioned. personal digital assistant (PDA). provide the following particulars to the Exchange Company/Bank.

• An Internet based facility to provide fast and easy delivery of funds to beneficiaries in India from some Gulf countries. ONLINE BANKING 37 .  REMITTANCE BY DEMAND DRAFT Customers can also remit funds in Indian Rupees by Demand Draft drawn on TDCB’s Bank from the authorized Exchange Companies. • To develop Foreign Exchange Department for remitting messages in encrypted form are received through Internet at TDCB’s Foreign Exchange Department. • The messages are automatically decrypted and beneficiary’s account with any of branches is credited online. UAE can made available through selected branches of TDCB’s bank in Kerala. • • • Only personal remittance towards family maintenance.  XPRESS MONEY This is a product of UAE Exchange Center LLC. • Nominal charges. Remittance favoring foreign tourists visiting India permitted. To implement Maximum 12 remittances to a single recipient through the principal in a year. • Money Remittance facility in which money transfer is effected in minutes using the web/internet based technology. provided the 11 digits Core Banking account number is mentioned.

apply for a loan. co browsing.features allowing the hosting company to administer  • manage the online experience of their end users • the solution across financial institutions Features commonly unique to business banking include • • • Support of multiple users having varying levels of authority Transaction approval process Wire transfer 38 .. just as customers have become used to getting money from an automated taller machine instead of walking upto the cash desk in the bank. transfer funds. such as repayments another customer's account   • Non-transactional (e. customers can view their account details. etc. The only transaction currently can’t be done is the withdrawals of cash but banks are working on resolving this problem.EBPP Funds transfer between a customer's own checking and savings accounts.. check links. review their accounts histories. wire transfer. with this online services. but traditionally also have some that are application specific. re order checks and gets in touch with the customer care department of the bank. online statements. and applications.features allowing the financial institution to ASP/Hosting Administration . performing a financial transaction such as an account to account transfer.. order checks pay bills. or to Investment purchase or sale Loan applications and transactions. new account. Online banking solutions have many features and capabilities in common.g. The common features fall broadly into several categories • Transactional (e.. chat) Bank statements Financial Institution Administration .. paying a bill.)   Electronic bill presentment and payment .Online banking puts the power of banking into the hands of the customer and allows the customers to self services themselves with all their banking needs..g.

MOBILE BANKING Mobile banking (also known as M-Banking, mbanking, SMS Banking etc.) is a term used for performing balance checks, account transactions, payments etc. via a mobile device such as a mobile phone. Mobile banking today is most often performed via SMS or the Mobile Internet but can also use special programs called clients downloaded to the mobile device. Mobile Banking Services Mobile banking can offer services such as the following: • • • • • • • Account Information Mini-statements and checking of account history Alerts on account activity or passing of set thresholds Monitoring of term deposits Access to loan statements Access to card statements Mutual funds / equity statements

Security Security of financial transactions, being executed from some remote location and transmission of financial information over the air, are the most complicated challenges that need to be addressed jointly by mobile application developers, wireless network service providers and the banks' IT departments. The following aspects need to be addressed to offer a secure infrastructure for financial transaction over wireless network: • Physical part of the hand-held device. If the bank is offering smart-card based

security, the physical security of the device is more important.

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Security of any thick-client application running on the device. In case the

device is stolen, the hacker should require at least an ID/Password to access the application. • Authentication of the device with service provider before initiating a

transaction. This would ensure that unauthorized devices are not connected to perform financial transactions. • • User ID / Password authentication of bank’s customer. Encryption of the data being transmitted over the air.

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CHAPTER-4
SYSTEM ANALYSIS AND DESIGN

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. latest relating to the company. studying the Organization chart to realize the organizational relationships and direct observation of the system. The design of the study is that the new technology makes the company to go online and do business thereby increasing customer relationship. Generally a system is a group of related parts that work together as a unit. The study is designed for creating an e-business website for Kerala State Financial Enterprises Ltd. ksfe News.     System analysis System design System development System implementation 42 . has its own website with the name www. The present system of business in the company is without using electronic transactions but the company has to add some new web pages to implement the e-business in KSFE. services offered.com Having a website is an added advantage to enter into e-business. The tools used for system analysis are interviewing the people in the Organization. branch list.The Kerala State Financial Enterprises Ltd. But the present website didn’t have the provision of e-business. In this project the design of the study is to make a good e-business website and thereby influence the customers and to make KSFE a competitive firm in the global market. It is better to the company to add some more pages to the present website to allow the dealers to make long term investments and deposits. A business information system is a system that uses resources to convert data into information needed to accomplish the purpose of business. A system is a collection of resources working together to convert input into useful output. The present website of KSFE consists of pages that include company profile. The system development life cycle involves following phases.ksfe. System Concept.

` We call the system analysis process the life cycle methodology since it relates to four important phases in the life cycle of all business information system. constraints. Marketing is a very important subject in business area which is very much in need of an information website satisfying all kind of people for their shopping needs. online shopping etc. present system.SYSTEM ANALYSIS & DESIGN System analysis is an orderly and systematic process of identifying and solving problems. Existing system Existing system of KSFE is manual one. When a transaction is placed of it must be recorded in the book and it is a very tedious process in each transaction and at the same in the case of correction of data. So the existing system is unable to satisfy these essentials now. alternative solution to problems. It is a formal enquiring into the problems of the system.     Study Design Development Operation The definition of system analysis includes not only the process of analysis but also of synthesis which is the process of putting part together to form a new whole. 43 . Today’s life is completely realized on online activities including online education. Taking this point into account the existing system is less informative to attract the attention of the people in the present global village. It will cause problems to the customers from withdrawal of cash and other facilities. It identifies objectives. problems of present system and analysis of system requirement. System analysis includes analysis of organizational environment. online business. It is very difficult to follow the manual mechanism.

• Next decision is related to the design of the package of e-banking services offered to its customers. Tedious manual work.Limitations of the Existing System. • Top of its priority is to address the companies’ privacy policy and procedures – which will be scrutinised by the related governmental regulatory bodies. Absence of core banking facility Proposed System.        Time consuming process. Lack of data security. The objectives of proposed system are to make some addition to the present website of the company ..banking services. • Second on the priority list is about e-banking disclosure policies to fully define the companies’ responsibilities and liabilities and also those of its customers regarding the e-banking service. Delay in supplying finished products and spare parts. It avoids data redundancy to an extend.The proposed system reduces human intervention and it increases the user satisfaction. Customer Relationship Management There are several important decisions ksfe must make in the development of e. The proposed computer based system is very speedily on comparing with the existing manual system that can provides the facility of • • Customer service. Those e-banking services could be ranging from a standard 44 . Poor service. Inefficiency of services of busy time.

Better communication. wire transfers. or a more complex service offerings (including bond purchases. Enhance efficiency. Good decision can make. Reduction in manpower cost. Increased margins by streamlining processes. • • • • • • • • • Increase sales. Under today’s highly competitive market. and commercial cash management). Customers do not like to be ignored. bill payment. The decentralisation approach is motivated by the fact that a decentralised system could respond to customers’ e-requests in a more timely fashion.package. the development of e-banking service has encouraged the adoption of Advantages of proposed system. Better Return On investment. new account enrolments. and e-payments). In fact. the most criticised aspect of the current e-banking service is the slow response to customers’ e-requests. cash orders. Customer purchase goods online. banks must respond to customers’ requests in their e-banking services more promptly and forcefully Finally. direct payment. • a decentralised approach to give company more needed flexibility to distribute online access to a much larger number of employees and potential customers. and even a whole package (including tax payments. 45 . Enhance the customer satisfaction by timely delivery of vehicles and spare parts.

• E-payment service – for a small monthly fee.1) KSFE can offer some of these basic e-banking services to customers: • Service information online – the bank placed the information and rates about all of their services online.E-banking connectivity Branch server KSFE connect MAIN SERVER ATM counters Branch server client client (chart.No. Also. Using it 46 . allows customers to set-up automatic payments to be drafted out of their accounts at agreed upon days of the month. • Online account access – the bank allows both business and personal customers to access their accounts online. customers are able to download account information directly to their Quicken (or other Microsoft Money financial) software so that they can incorporate the information in their budgeting and money-management processes – which has been credited by many of its business customers for more efficient and costeffective services.3.

HOME PAGE 47 . loans. • Other online banking services – such as online application for credit cards. this service is should be offered free to employees. and customers with the VIP Golden Web account. and online transactions for buying CDs or dealing with IRA accounts. senior customers.as a competitive edge.

PROFILE 48 .

49 .HOME PAGE OF SHRI GOKULAM CHIT&FINANCE CO.

HOME PAGE OF MANAPPURAM FINANCE Manappuram Group has emerged as a force to reckon with. The company soon established itself as a safe haven for investments of the people of the area providing absolute safety and assured returns 50 .2 Million The company was founded in 1949 by late Mr. The principal asset of the company was the impeccable integrity devotion and foresight of its founder. Padmanabhan.000 and a customer base of over 2. the Chairman of the company. V. having more than 1.200 branches spread over 15 States of India and a total business over Rs. mainly with money lending activity on a very modest scale. a great visionary of his times. a workforce of over 8. under the stewardship of Mr. V. Nandakumar. The company commenced its operations at Valapad.C.P. 43 Billion. Today with 7 companies under its fold.

COMPARATIVE STUDY CRITERIA GOKULAM MANAPPURM FINANCE KSFE User friendly Excellent Very Good FAQ absent present Present Website Design average Very Attractive Average in Design Complaint Form absent Present Present Language options nil nil Nil Number of Links Average number Many Limited Site map No NO NO 51 .

Some advertisement Pictures should be added. 7 days a week using technology aspects like Internet. Language Options ksfe Website in not Providing Language Options. Core Banking KSFE do not provides core banking. Bank customers may access their funds and other simple transactions from any of the member branch offices. Frequently Asked Questions (FAQ) FAQ facility is provided by TDCB Website. Core banking is all about knowing customers' needs. Core banking is a general term used to describe the services provided by a group of networked bank branches. Provide them with the right products at the right time through the right channels 24 hours a day.USER FRIENDLY KSFE web site is User friendly as we can easily move from one link to another link Website Design KSFE Website design is average when compared to other banks. Complaint Form TDCB Website is providing complaint form for better customer services. So KSFE should provide Core Banking for better customer services. Mobile ATM.FAQ to clear the customers doubt. 52 .

com • • • • • Has a detailed report and details about the company. www.. Infrastructure viz. Profile Board of directors Top officials Branch list Ksfe news Latest Complaints/suggestions Services offered DISADVANTAGES OF THE WEBSITE 53 .ADVANTAGES OF THE WEBSITE • The company has excellent websites for Services.ksfe. Detail about services offered Site for public grievances Customer services link for the help of the customer Website contains sites for.

• Fonts are also not good. • There is no site map. Some fonts in the website are very small.• Not enclosing financial information of the company. • Website design is rather ordinary. It has to be improved • The layout of the website is also not good but average. • Not mentioned about Marketing channels 54 .

CONCLUSIONS AND SUGGESTIONS 55 .CHAPTER 5 FINDINGS .

Language Option is not present..FINDINGS • • The Co-operative group. KSFE can’t provide ATM facility . the widening banking group in India. Social Banking. KSFE follows traditional banking Core banking facility is not available. • • • • • 56 . The number of customers having e-banking awareness is less.

In KSFE. the application of E-business is widely practiced.CONCLUSION The study helped me in identifying the modern technologies in banking. that adopt changes can survive and helps to retain its valuable customers forever. maintaining employee savings plans and applying for company jobs. Only those organizations. Thus e-business in an organization helps to improve its activities in a better way. Many companies are installing self service HR systems on intranets to deliver HR – related services such as enrolling in insurance and medical plans. 57 . Companies are used web technology to deliver interactive employee training and HR policy manuals and company directories. manufacturing and production and sales and marketing. Internet technology has led to efficiencies and cost savings in employee communication and training as well as the processing of basic human resource transactions. Thus e-business in an organization helps to improve its activities in a better way. The applications of e-business in the NBFCs are found to be inevitable. Only those organizations. that adopt changes can survive and helps to retain its valuable customers forever. Moreover instant technology has an important role in Finance and Accounting.

relevant and latest. company must develop software either internally or through external vendors. through which the rush during office hours can be reduced. The customers should find some fresh news each time they visit the site. • Mobile alerts and other technology based added features should be provided to the features.SUGGESTIONS • The bank should give awareness programs to the customers on e-banking. Users like a site that facilitates speedy loading. Introduce Language Option in the Website. The graphic content must not be excessive: only the key elements need be presented graphically. The website must be rich. • The company should keep its site updated. 58 . • Training must be provided to the employees to work with that software. • Concentrate on improved customer service with an emphasis on information collection and management. • • • Give more training to the employees to use the software’s. its functions and the benefits it is supposed to bring to the organization as well as the employees. • The site should be maintained user friendly. • Awareness must be created with in the employees of the organization about the new software. To implement the proposed system.

com  www.BIBLIOGRAPHY   Kotler Philip.ksfe. Prentice-Hall of India Pvt.2003.org 59 .google.gokulamchits.com  www. Singapore: John Wiley &sons publishers Website referred  www.com  www. Marketing Management.strategic management of E-business.Manappuram. Ltd Chen Stephen(2004).cdit.com  URL-www.

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