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Address: #63, Marrenahalli, Koramangala 8th Block, Bangalore-560047

Contact: +91-6360398720


 3 Year 5 Months working as a Senior Operations Analyst in Loan Operations for a team called Loan Set up
and Funding at JP Morgan Chase & Co.
 2 Years 4 months working as a Claim Processing Executive for Medicare Process at Hinduja Global Solutions
Pvt Ltd.
 Graduation in BBM at Bangalore University.
 An effective communicator with excellent relationship, management skills and strong analytical, problem
solving and organizational abilities.

Key Strength Areas:

- Loan IQ - ACBS Loan System - Client Servicing

- Training and development skills - Communication skills - Loan Operations
- Problem – Solving- Banking


J P Morgan Chase, Bangalore | September 2015 – Present

Wholesale Loan Operations (WLO)–Loan Setup & Funding

Senior Operational Analyst, CB – GWM - CPC | Loan Setup & Funding (LSF) – Sep 2015 – present

LSF Team helps Middle Market & Global Wealth Management’s Ultra High Net worth & High Net worth
Individuals with loans for their personal and Business purposes.

Role & Responsibilities:

 Part of the Loan set up and funding team servicing 3 sub processes for the Commercial Banking and Private
Banking Sector involving liaison with Bankers, Lenders, Underwriters and External Auditors to provide
service delivery towards Loan Closing, Credit Line Facilitation and advances to the Banks High Net Worth
 Was part of the Migration process to a new system application – Loan IQ. Have been trained on the Loan IQ
system process and navigation and Topped the Training batch on the assessment and certification.
 Have been training and coaching team members on the use and navigation of the Loan IQ system.
 SME for the CB/Middle Market Banking Sector in the process and provided coaching and mentoring for
new team members.
 Ensuring risk mitigation to the maximum possible by reviewing all legal and compliance documents
received for Loan Closing.
 Ensuring Terms and Conditions agreed to and signed are in sync with the credit risk applications of the
bank and the setting up of loans in the accounting systems.
 Verify and examine information and accuracy of loan applications and closing documents.
 Ensuring adherence to SLA targets and reviewing and updating procedures due to any process changes.
 Attending process related calls and ensuring trainings are completed on a timely basis.
 Completing the daily and monthly team reports on volumes, overtime, leaves and critical error rates.
 End to end knowledge of Loan Set up and Funding on the ACBS Loan System as well as the Loan IQ system
from the Loan Origination to the pay off and termination of the Loans.

Hinduja Global Solutions, Bangalore | February 2013 – Jun 2015

Medicare–Claims Rework Unit (CRU)

Claim Processing Executive | Medicare – Feb 2013 – Jun 2015

CRU team reworks on the Medicare claims rejected by system and reprocess the claims to make payment to
health care providers.


 Accurately evaluate, regulate, and pass judgment of Medicare claims in a timely manner.
 Research and take action in response to telephone and written inquires
 Achieve joint effort, production and value standards so as to guarantee timely, well-organized and accurate
claim processing.
 Training newly joined team members on CIS (Contract Information System).


 Awarded the Trophy of Excellence for being the Batch Topper for Learning and being certified on the Loan
IQ system at JP Morgan Chase & Co | April 2018

 5 ACE Award (Best Performer of the month) at JP Morgan Chase & Co | 2013-2018

 Ekalavya Award for being Best Trainee at Hinduja Global Solutions| September 2014

 7 Top Gun Award (Best Performer of the month) Hinduja Global Solutions| 2014-2015

 Perfect Service Award (Perfect Service means getting the basics done right, delivering unexpected value and
quality, providing guidance on complex needs, and building emotional engagement with those we serve.) |
o 3 Perfect Service Awards
o 1 Perfect Service Ambassador Award
o 1 Perfect Service annual award for High Dollar impact.

 Award Of Excellence (Program to recognize outstanding performance in the year)| 2014-2015

 1 Award for Highest Number of Perfect Service initiatives from process

 1 Award for overall performance

 Stardom Award (Award for meeting quality consistently for a year) | 2014-2015


 B.B.M|Bangalore University.

 P.U.C | Karnataka Board.

 SSLC | Karnataka Board.


A academic project in Pai International Pvt Ltd, Entitled (A Study on Brand Preference for Televisions)


 Well versed with Windows, Loan IQ, ACBS system, MS Office MS word MS Power Point MS Excel and the
 Understand and learnt Loan Accounting Systems, Loan Documentation, Training and Presentation skills.


Date of Birth : 01/06/1989

Marital Status : Single

Languages Known : English, Kannada, Tamil, Hindi and Telugu.

Nationality : Indian

I hereby declare that all the information stated above is true and complete to the best of my knowledge and
belief and nothing has been concealed / distorted.