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Alan Chang 📖 Education/Courses

陈健良 • University of Hull


MBA (Business Administration), 1996
• National University of Singapore
B.Sc. (Computer Science), 1989
 79D, Toa Payoh Central, • Republic Polytechnic
#06-51, S(314079) Cert in Basic Sports Science, 2015
• SIM University
📧 mail@alanchang.com Company Law & Corporate
📲 81125268 /811ALAN8
Governance, 2015
• National University of Singapore
Personal Information IT & Supply Chain, 2017
• Married, Singaporean with class 3 driving license • Singapore Polytechnic
and power pleasure craft driving license. Specialist Diploma in Data Science
• Bilingual in English and Mandarin. Fluent in (Artificial Intelligence), 2019
Cantonese and Hokkien. • Certified CPR+AED

💻 Skills
• Dialogflow (chatbot), Azure Machine Learning • MongoDB
Studio, Visual Studio • Power BI, Minitab, Tableau, Qlikview, RapidMiner
• Oracle Business Intelligence Enterprise Editions • Git, Confluence, ServiceNow
(OBIEE), Oracle BI Publisher • Operating Systems
• Oracle E-Business Suite  DOS, Windows, Unix
 Financials: GL, AP, AR, FA, Cash Management, • Applications
iExpense, Asset Tracking, ADI  MS Office, Ms Project, Visio, ARIS
 Order Management, Purchasing, iProcurement, • Internet
Project Costing  Agora Cart, OSCommerce, CPANEL, Webhost
 CRM: Sales & Marketing, Sales Compensation, Manager, FTP, Telnet
Telesales • Computer Languages
• Oracle Student System  Python (including Numpy, Pandas, Scikit
• Oracle Database & Tools: Learn for Machine Learning), Node JS, R,
 RDBMS, Developer Form & Report, Discoverer, Java, ‘C’, HTML, JSON, Pascal, COBOL and
SQL*Plus, PL/SQL, Pro*C, Dataloader, SQL BASIC IBM mainframe
Developer, Config Snapshot  Assembler, TPF, TPFDB, Sabretalk, CMS & REXX

📲 811 25268 /
📧 mail@alanchang.com
811 ALAN8
Interesting project assignments done recently:
1. Demo Video of one of my Chatbot https://youtu.be/GI7lcO1Xbd0
2. Link to my other chat bot http://chatbot.alanchang.com
3. Data Analytics http://da-a.alanchang.com
4. BI Dashboard http://db-a.alanchang.com
👨 Professional Experience
Manager, Projects
COGNIZANT TECHNOLOGY SOLUTIONS ASIA PACIFIC PTE LTD Jun 2017 – Jul 2018
• Implemented Oracle Assets for new Chengdu manufacturing facility of Global Foundries

Finance Support Manager


EQUINIX ASIA PACIFIC PTE LTD, SINGAPORE Aug 2015 – May 2016
• Provide first line support to users of financial systems and perform financial systems maintenance
• Schedule system processes (e.g., interface postings, re-measurement & translation jobs, etc.)
• Provide training to financial users and interns on key systems
• Maintain and set-up globally consistent standard reports, and provide ad-hoc reporting guidance
• Liaise with IT and business users to define and prioritize business related issues associated with systems
• Manage change with technical team to plan for periodic IT enhancement releases
• Identify possible business issues related to system designs, and evaluate enhancement requests
• Coordinate UAT for new system or enhancement releases

Project Manager
LIGHTSTREAM ANALYTICS PTE LTD, SINGAPORE Jun 2015 – Aug 2015
• Train new consultants
• Define and improve Project Management Office (PMO) processes
• Set KPIs for consultants and projects
• Monitor and report on project metrics

Oracle IT Manager
OILTANKING ASIA PACIFIC PTE LTD, SINGAPORE Mar 2009 – Aug 2014
• Define new projects and prepare project initiation documents
• Manage projects and coordinate of non-project related activities
• Functional study on existing and new business processes
• Develop analytical and KPI reports for strategic management review
• Provide user training processes during and after implementations and manage post-production support and
• Coordinate between business users and development group as well as manage vendors and consultants
• Implemented Oracle e-Business to new entity in Indonesia
• Implemented custom solution for Logistics and Operations
• Achieved annual savings of more than $10,000 migrating to electronic invoicing
• Achieved annual savings of about $5,000 with development of a transport documents

Project Manager/Solutions Architect


ORACLE CORPORATION SINGAPORE PTE LTD Nov 2005 - Feb 2009
• Lead and contribute to scoping of bids
• Work with bid teams to describe Oracle’s approach, potential task estimates and plans
• Identify, assess and mitigate risk during bid development and project execution
• Propose effective use of Oracle’s implementation methodologies
• Design, develop, document solutions that meets client needs and enhances their whole enterprise
• Conduct subcontractor or SI Negotiations and interview subcontractor for project staffing
• Work alongside Partner and other third party organisations as required
• Produce quality deliverables & perform quality assurance reviews for engagements of Oracle Applications
• Build and maintain relationships at all levels within each relevant client
• Manage client escalation issues to relevant contact in Oracle
• Mentor and coach junior consultants
• Share knowledge and best practice within the practice and across lines of business
• Involved in various implementations, upgrades and special projects for clients from various industries
Assistant Manager
K SOLUTIONS PTE LTD, SINGAPORE Jul 2004 - Nov 2005
• Lead in Student Finance in Student System implementation for a university
• Functional lead for Oracle Financials implementation for a company in Hong Kong
• Project manager for an Oracle e-Business suite implementation in a services company covering financials,
distributions and CRM service and contracts modules
• Business Process Re-engineering (BPR) project in shipping company; documented “As-is” & “To-Be”
processes
• Maintain working relationships with clients, vendors, partners and sub-contractors
• Develop new and repeat business with professional services delivery
• Manage Post Production support business in line with Support and Maintenance guidelines

Project Implementation Specialist


SGS TESTING & CONTROL SERVICES SINGAPORE PTE LTD May 2004 - Jul 2004
• Lead Oracle Financials implementation team as part of Global Oracle Applications roll out programme
• Plan and review team tasks and prepare project status reports
• Perform application setup for Oracle General Ledger, Assets, Cash Management, System Administrator
• Migrate GL balances and Assets from old to new systems
• Conduct Conference Room Pilot (CRP), UAT and train end users on Oracle ADI

Contractor
PSA CORPORATION LIMITED, SINGAPORE May 2003 - Aug 2003
• Assign to project for migration to an Oracle Applications system with new chart of accounts
• Migrate various custom modules and ensure successful operation in new environment
• Develop interface to load employees expense claims from external system into Oracle Payables system
• Enhance Oracle Assets to restrict input of assets detail by respective cost centre staff
• Develop an module to extract asset records and load into new Oracle Assets
• Document operating procedures, test specifications and design of new and updated modules

Operations Manager
I-DNS.NET INTERNATIONAL PTE LTD, SINGAPORE Apr 2000 - Apr 2002
• Review key business processes to seek opportunities for improvement through procedure changes and
systems enhancements and development
• Review operational readiness of new customers and measure performance of customers
• Make key presentations to prospective customers and partners on business offerings
• Coordinate and drive proposal development and mentoring other employees in the practice in the business
development process
• Draft standard contracts (including ASP contracts and SLAs) and make amendment to enable provision for
contract exceptions
• Prepare regular statistics and reports on business transactions for senior management’s review on line of
business performance
• Communicate with the account managers regarding opportunities or issues identified
• Review and evaluate payment gateway provider for E-Commerce offerings
Senior Consultant
ORACLE CORPORATION SINGAPORE PTE LTD, SINGAPORE Jun 1996 - Apr 2000
• Oracle Consulting Services from Jul 1998 to Apr 2000
• Responsible and accountable for management, profitability, quality and successful delivery of IT projects
involving implementation and integration of Oracle Applications
• Lead in implementation of Oracle Applications products in a project team
• Mentor junior consultants on-the-job training
• Design, cost, articulates & proposed solutions (including customisation & interfaces) to customers
• Communicates with customers from users to senior manage levels
• Monitor contractors' performance in implementation projects
• Conduct training of Oracle Applications products for customers
• Develop consulting proposal in response to RFI or RFP including project plan, risk assessment and financial
viability
• Assist Presales department in responding to tender, RFI or RFP
• Make presentation and demonstrations of Oracle Applications to prospects and customers
• Perform audit and healthcheck on business processes to maintain ISO 9000 certification and ensure
adherence to Consulting Services Operating Procedures
• Oracle Support from Jun 1996 to Jun 1998
• Manage key accounts relationship with respect to support issues
• Resolve issues related to installation, set up, recommended maintenance, use and workarounds of Oracle
Applications
• Coordinate with World Wide Support Centres to resolve critical issues requiring 24 hour monitoring
• Liaise with vendors on acquisition and upgrading of hardware and software
• Install Oracle products (Database, Tools and Applications) on in-house machines and administer and maintain
the in-house machines
• Manage escalation, meet with customers to address issues of concern and negotiate on priorities of issues
• Initiate use of CD-R to distribute patches resulting in annual expense reduced by at least $1,500
• Participate in process planning and makes recommendations for improvement of Call Centre
• Develop performance matrix to measure and monitor efficiency of Oracle Support Call Centre staff
• Write Technical Article for Support Newsletter

Systems Analyst
ABACUS INTERNATIONAL PTE LTD, SINGAPORE May 1989 - Dec 1995
• IT/MIS Department from Feb 1993 to Dec 1995
• Enhance Financial Operating Budget System and reduced data collection time by 60%
• Develop a system that saved $2,000 per month in operating cost
• Remote Development Department from Dec 1991 to Jan 1993
• Lead a group of development staff
• Evaluate and recommend purchase of printer that sliced annual expense by $3,500
• Pilot test the concept of remote development successfully
• PARS Service Partnership (PSP), Kansas City, USA from May 1989 to Nov 1991
• Receive 3 Certificates of Achievement from PSP
• Implemented enhancement resulting in performance gain that was twice that predicted Performance group
(turned out to be 5% to 8% of an IBM 3090-180J CPU)

Business Intelligence, Data Analytics, Data Science, Artificial Intelligence