Edition: May 11, 2009

Lexmark™ X850e, X852e, and X854e MFP 7500-XXX

• Table of contents • Start diagnostics • Safety and notices • Trademarks • Index

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

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Edition: May 11, 2009 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIonAL, INC. PROVIDES THIS PUBLICATIon “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. Comments may be addressed to Lexmark International, Inc., Department D22A/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility. Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PCL® is a registered trademark of the Hewlett-Packard Company. All other trademarks are the property of their respective owners. © 2006 Lexmark International, Inc. All rights reserved. UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. P/N 12G9628

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Table of contents
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Laser notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii

General information

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1-1

Printer technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Print speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Maximum resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Time to first page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Standard connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Optional connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Operating systems — printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Paper capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Paper handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Media types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Media weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Size and weight — without finisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Duty cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Printer overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Basic model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Configured model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Printer theory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Driving force transmission path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Media transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Functions of main components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10 Media tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11 Multi-purpose feeder (MPF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13 Detecting media size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14 Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15 Transfer roll assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15 Printhead assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16 Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18 Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19 Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21 Electrical components and controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22 Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24 Media size control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24 Printhead control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25 Fuser control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25 Xerographic Process During a Print Cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26 Safety system diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33 Document scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34 Document scanning at platen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34 Document scanning at ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35 Image data flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-41 Drive torque transfer scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-42 ADF feed motor assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-42 ADF registration motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-43 Table of contents

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Names and functions of components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-45 Scanner unit assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-45 ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-46 Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-50 Document size detection at scanner unit assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-50 ADF document size detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-52 Document scanning steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-55 Tandem tray theory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-56 Driving force transmission path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-57 Media transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-58 Media tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-60 Main components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-63 Duplex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-65 Duplex drive motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-65 Media transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-66 Exit 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-69 Exit 2 drive motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-69 Media transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-70 Tools required for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-73 Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-74

Diagnostic information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1 Using service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1 Confirm the installation status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2 Power-on Reset sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2 Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3 Home screen and Home screen buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5 Using the LCD touch-screen buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8 Sample screen one . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8 Information on touch-screen buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8 Sample screen two . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-10 Information on touch-screen buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-10 Other touch-screen buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-11 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12 Error code messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13 Service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-40 200.00 Sensor (registration) off jam (too long) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-40 200.01 Sensor (registration) static on jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-41 201.00 Sensor (fuser exit) on jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-42 202.00 Sensor (fuser exit) off jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-43 202.01 Sensor (fuser exit) off (too short) jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-44 202.02 Sensor (fuser exit) static jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-45 203.00 Sensor (exit 2) on jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-45 203.01 Sensor (exit 2) off jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-47 203.02 Sensor (exit 2) on jam in standard bin or finisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-49 203.03 Sensor (exit 2) static jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-50 230.00 Sensor (duplex wait) on jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-51 230.00 Sensor (duplex wait) on jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-52 230.01 Sensor (duplex wait) static jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-54 231.00 Sensor (registration) on jam (duplex paper feed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-54 231.01 Sensor (registration) on jam (duplex paper feed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-56 241.00 Sensor (pre-feed) on jam (tray 1 feed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-58 241.01 Sensor (registration) on jam (tray 1 feed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-59 242.00 Sensor (pre-feed) on jam (tray 2 feed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-60 242.01 Sensor (tray 2 feed-out) on jam (tray 2 feed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-62 242.02 Sensor (registration) on jam (tray 2 feed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-64 242.03 Sensor (tray 2 feed-out) static jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-66 243.00 Sensor (pre-feed) on jam (tray 3 media feed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-66

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243.01 Sensor (tray 3 feed-out) on jam (tray 3 media feed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-68 243.02 Sensor (tray 2 feed-out) on jam (tray 3 media feed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-70 243.03 Sensor (registration) on jam (tray 3 media feed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-71 243.04 Sensor (tray 3 feed-out) static jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-73 244.00 Sensor (tray 4 feed-out) on jam (tray 4 media feed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-74 244.01 Sensor (tray 3 feed-out) on jam (tray 4 media feed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-77 244.02 Sensor (tray 2 feed-out) on jam (tray 4 media feed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-79 244.03 Sensor (registration) on jam (tray 4 media feed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-81 244.04 Sensor (pre-feed) on jam (tray 4 media feed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-82 244.05 Sensor (tray 4 feed-out) static jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-84 250.00 Sensor (registration) on jam (MPF pick) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-85 290.00 Switch (sheet through) static jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-87 290.01 Sensor (sheet through) on jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-87 290.02 Sensor (ADF pre-registration) on jam ADF simplex side 1 . . . . . . . . . . . . . . . . . . . . . . . 2-90 290.03 Sensor (ADF pre-registration) off jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-92 290.10 Sensor (ADF pre-registration) static jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-94 290.11 Sensor (ADF registration) on jam ADF simplex side 1 . . . . . . . . . . . . . . . . . . . . . . . . . . 2-95 290.12 Sensor (ADF registration) on jam side 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-97 290.13 Sensor (ADF registration) off jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-99 290.14 Sensor (ADF inverter) on jam (Inverting)) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-101 290.15 Sensor (ADF registration) off jam (inverting) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-103 290.21 Sensor (ADF width APS 1) static jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-106 290.22 Sensor (ADF width APS 2) static jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-107 290.23 Sensor (ADF width APS 3) static jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-108 291.00 Sensor (ADF registration) static jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-108 291.01 Sensor (ADF inverter) off jam (inverting) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-109 291.02 Sensor (ADF inverter) on jam 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-111 291.03 Sensor (ADF inverter) off jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-113 294.00 Sensor (ADF inverter) static jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-116 294.01 Sensor (ADF pre-registration) on jam side 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-117 294.02 Sensor (ADF pre-registration) off jam on inverting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-119 295.00 Size mismatch jam (mix-size) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-121 295.01 Size mismatch jam (no mix-size) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-123 295.02 Invalid combine size jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-124 295.03 Too short size jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-125 295.04 Too long size jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-127 298.01 Scanner cable missing or unplugged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-128 841.00 Image pipeline ASIC failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-128 842.00 Scanner communication failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-129 842.01 Scanner communication failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-129 842.02 Scanner communication failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-130 842.03 Scanner communication failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-131 842.04 Scanner communication failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-131 842.10 Scanner unit assembly - ADF communication failure . . . . . . . . . . . . . . . . . . . . . . . . . . 2-132 842.11 Scanner communication failure (by scanner) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-132 842.12 Scanner unit assembly communication failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-133 843.00 Sensor (scanner HP) failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-134 843.01 Scanner carriage over run failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-135 843.10 ADF RAM test failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-135 843.11 ADF EEPROM failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-135 843.12 ADF pick roll position lift up failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-136 843.20 Scanner unit assembly connection failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-137 843.21 Scanner unit assembly EEPROM failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-137 843.22 Scanner unit assembly EEPROM sub system failure . . . . . . . . . . . . . . . . . . . . . . . . . . 2-138 843.23 Scanner cooling fan failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-138 843.24 Image processing failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-139 843.25 Scanner controller card assembly failure 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-139 843.26 Scanner controller card assembly failure 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-140 844.00 Exposure lamp failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-140

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844.01 White reference/exposure lamp illumination failure . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-141 845.00 CCD failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-143 845.01 CCD initialization (lamp on) failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-143 845.02 CCD initialization (lamp off) failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-144 846.00 Scanner communication failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-144 846.01 Scanner communication failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-145 846.10 Sensor (ADF width APS X) failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-145 846.12 Scanner unit assembly software logic failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-147 846.13 Switch (platen interlock) open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-147 847.00 Modem failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-148 847.01 Fax failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-149 848.00 Modem failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-149 849.00 Hard drive failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-150 900.XX RIP card assembly software failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-150 903.00 RAM read/write check failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-150 904.00 NVM data failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-151 905.00 NVM read/write cannot be executed failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-151 906.00 CPU power to access NVM failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-152 907.00 RFID ASIC failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-152 908.00 PPM data failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-153 909.00 Zero cross failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-153 910.00 Transport motor stop failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-154 911.00 Transport motor failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-155 912.00 PC cartridge unit motor failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-155 913.00 Printhead assembly failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-156 914.00 Toner add motor assembly failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-156 915.00 Fuser cooling fan failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-157 916.00 PC cartridge cooling fan failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-158 917.00 LVPS cooling fan failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-159 918.00 Sensor (exit 1 media shift HP) failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-159 919.00 Sensor (exit 2 media shift HP) failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-160 919.01 Exit 2 unit assembly connection failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-161 920.00 Fuser unit assembly on time failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-162 921.00 Over heat temperature failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-164 922.00 Center thermistor failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-164 923.00 Rear thermistor failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-165 924.00 Pressure roll thermistor failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-165 925.00 Fuser operating temperature failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-166 927.00 PC cartridge RFID data write failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-166 928.00 PC cartridge RFID communication failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-167 929.00 Sensor (ATC) failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-167 930.00 Laser power failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-167 932.00 Toner cartridge RFID data write failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-168 933.00 Toner cartridge RFID communication failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-168 939.00 RIP card assembly communication failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-169 941.00 Media tray 1 lift up / no media tray failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-169 942.00 Media tray 2 lift up / no media tray failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-170 943.00 Tray 3 lift up / no tray failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-172 944.00 Tray 4 lift up / no tray failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-173 950.00 through 950.29 EPROM mismatch failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-175 950.30 through 950.60 EPROM mismatch failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-175 951.XX RIP card assembly NVRAM failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-176 952.XX Interconnect card assembly NVRAM CRC failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-176 953.XX Operator panel assembly NVRAM failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-177 954.XX Interconnect card assembly NVRAM failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-177 955.XX RIP card assembly NAND CRC failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-178 956.00 RIP card assembly processor failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-178 956.01 RIP card assembly processor over temperature failure . . . . . . . . . . . . . . . . . . . . . . . .2-179 956.02 RIP card assembly cooling fan failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-179

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956.03 RIP card assembly FPGA failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 980.00 2TM/TTM controller card assembly communication failure . . . . . . . . . . . . . . . . . . . . . 980.03 Exit interface card assembly communication failure . . . . . . . . . . . . . . . . . . . . . . . . . . 980.04 Duplex controller card assembly communication failure . . . . . . . . . . . . . . . . . . . . . . . 980.05 Engine flicker communication failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 997.00 Duplex controller card assembly type failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2TM/TTM left door assembly open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Duplex left door assembly open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exit 2 left door assembly open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Media size mismatch in width . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Media size mismatch in width . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . No media in the select media tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . No media in the select media tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper is installed (short edge) in the media paper tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PC cartridge end of life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PC cartridge RFID failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PC cartridge set failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer front door open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer left door open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer left lower door open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Scheduled maintenance required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Standard bin 1 full ........................................................... Standard bin 2 full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Scanner missing failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switch (ADF left cover interlock) open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Toner cartridge empty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Toner cartridge near empty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Toner cartridge failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Toner cartridge RFID failure ................................................... Toner cartridge set failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 1 media size failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 2 media size failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 1 media size mismatch in length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 2 media size mismatch in length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 3 media size failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 4 media size failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 3 media size mismatch in length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray 4 media size mismatch in length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Image quality trouble . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Image Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-179 2-180 2-180 2-181 2-181 2-182 2-182 2-183 2-184 2-185 2-186 2-187 2-187 2-189 2-189 2-189 2-190 2-191 2-192 2-192 2-193 2-193 2-194 2-195 2-195 2-196 2-197 2-198 2-199 2-199 2-200 2-201 2-201 2-203 2-205 2-206 2-207 2-209 2-211 2-211 2-212

Diagnostic aids

.........................................................................

3-1

Accessing service menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Diagnostics Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Entering Diagnostics Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Available tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 MOTOR TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 PRINT TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 HARDWARE TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 DUPLEX TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 INPUT TRAY TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 OUTPUT BIN TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12 FINISHER TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13 BASE SENSOR TEST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16 DEVICE TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17 PRINTER SETUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19 EVENT LOG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22 SCANNER TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

Table of contents

vii

7500-XXX

Scanner Manual Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-26 Printing the registration test original page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-26 Testing the manual scanner registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-27 Analyzing the manual scanner registration copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28 Manually adjusting the scanner's registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28 Scanner manual registration factory defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-30 Exiting Diagnostics Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-32 Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33 Entering Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33 Available menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33 Maintenance Counter Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-35 Reset Maintenance Counter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-35 REGISTRATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-36 Print Quality Pages (Configuration Menu) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-38 SIZE SENSING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-39 Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-40 PPDS Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-40 Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-41 Energy Conserve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-41 Min Copy Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-41 Format Fax Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-42 EVENT LOG (Configuration Menu) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-42 ADF Edge Erase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-42 FB Edge Erase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-42 Paper Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-43 Envelope Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-43 Jobs On Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-43 Disk Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-43 Wipe Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-46 Font Sharpening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-48 Require Standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-49 Short Edge Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-49 Tray Low Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-49 LES Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-49 Key Repeat Initial Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-50 Key Repeat Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-50 Exiting Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-50 Repeating defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-52

Repair information

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4-1

Handling ESD-sensitive parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1 Removal procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2 Before starting service work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2 Printer front left cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3 Switch (printer front door interlock) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4 Top cover assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5 Printer front door assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6 Front door support strap and front door magnetic catch removal . . . . . . . . . . . . . . . . . . . . . . . .4-7 Front inner cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8 Right upper cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9 Right lower cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10 Rear motor cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11 Rear lower cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-12 Rear RIP card cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13 Option hookup cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-14 Rear upper cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15 Controller box lower cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17 Controller box side cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-18 Switch (media size) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-19

viii MFP Service Manual

7500-XXX

Media feed unit assembly 1 removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Media feed unit assembly 2 removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Media tray side guides removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Media tray end guide removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Media tray lift gear group removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Media feed lift motor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray lift coupling assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tray lift one way clutch / gear assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Media feed unit drive gear - 13 tooth removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Media out actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensor (media level) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensor (media out) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensor (pre-feed) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Media feed unit drive gear - 28 / 21 tooth removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Media feed unit drive gear - 29 tooth removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feed roll removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feed roll one way clutch removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feed roll one way gear 22 tooth removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Separation roll one way friction clutch removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Separation roll removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pick roll idler gear 33 tooth removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pick roll removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pick roll drive gear 25 tooth removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feed unit drive gear 27 tooth removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MPF feed unit assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MPF media out actuator and upper frame removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensor (MPF media out) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MPF transport pinch roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MPF rear cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MPF feed drive gear group removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MPF pressure pad removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MPF transport roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MPF pick solenoid / pick lever removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MPF feed shaft assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MPF pick roll removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MPF fold down tray assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vertical drive gear assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switch (left lower door interlock) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Media transport roll assembly / gear removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer left lower door assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer left lower pinch roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Left lower door handle assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transfer roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer left door support strap removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer left door assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switch (printer left door interlock) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transfer roll guide assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer left door assembly handle removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Registration roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Registration clutch assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensor (registration) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MPF/transport drive motor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensor (tray 2 feed-out) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switch (PC cartridge interlock) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensor (humidity and temperature) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensor (RFID PC cartridge) and sensor (RFID toner cartridge) removal . . . . . . . . . . . . . . . . . . Toner cartridge guide assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Toner add motor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fuser cooling fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-20 4-23 4-26 4-30 4-32 4-33 4-34 4-35 4-37 4-38 4-39 4-40 4-41 4-42 4-43 4-45 4-46 4-47 4-48 4-49 4-50 4-51 4-52 4-53 4-54 4-55 4-56 4-57 4-58 4-59 4-60 4-61 4-62 4-63 4-64 4-65 4-67 4-68 4-69 4-70 4-71 4-72 4-73 4-74 4-75 4-76 4-77 4-78 4-79 4-80 4-81 4-82 4-83 4-84 4-90 4-94 4-95 4-97 4-98

Table of contents

ix

7500-XXX

Printhead assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-99 PC cartridge cooling fan duct removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-100 PC cartridge cooling fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-102 Sensor (fuser exit) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-103 Fuser unit assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-104 Exit 1 media shift assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-105 Media shift motor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-107 Sensor (exit 1 media shift) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-108 Sensor (exit 1 bin full) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-109 Exit 1 media shift gear removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-110 Exit 1 drive belt removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-112 Dual drive motor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-113 High voltage power supply (HVPS) card removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-114 Switch (main power) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-115 Exit interface card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-116 Printer engine card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-117 LVPS card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-119 LVPS cooling fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-121 AC drive card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-122 AC power input socket assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-124 AC power input socket removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-125 Finisher AC output removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-126 RIP card chassis bracket removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-127 RIP card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-128 Fax interface card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-129 Hard drive removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-130 Interconnect card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-131 Scanner removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-132 Scanner top rear cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-133 Scanner left cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-134 Scanner right cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-135 Operator panel assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-136 USB connector removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-137 Operator panel user touch screen removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-137 Operator panel controller card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-139 Operator panel inverter card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-140 Scanner unit assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-141 Large platen glass removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-142 Scanner controller card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-143 Small platen glass removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-145 CCD card/lens assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-146 Sensor (platen length APS 1) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-148 Sensor (platen length APS 2) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-149 Switch (platen interlock) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-150 Sensor (scanner HP) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-151 ADF angle actuator assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-152 Sensor (ADF angle) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-153 Scanner PS card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-154 Scanner drive motor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-155 Scanner cooling fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-156 Exposure lamp PS card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-157 Exposure lamp removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-158 ADF removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-159 ADF unit assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-159 Platen cushion removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-160 Media scan guide removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-161 ADF media feed assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-162 Document tray assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-164 ADF rear cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-165

x MFP Service Manual

7500-XXX

ADF front cover assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ADF controller card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ADF left cover assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Left cover pinch roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ADF feed drive motor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Inverter solenoid assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Document set LED removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sheet through actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensor (pick roll position HP) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ADF feed/pick roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Document set actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ADF left cover media guide removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pick roll position motor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switch (ADF left cover interlock) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensor (ADF width APS 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensor (ADF width APS 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensor (ADF width APS 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensor (ADF registration) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensor (ADF pre-registration) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensor (ADF inverter) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Actuator/media guide assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Inverter gate removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ADF registration roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ADF feed-out roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ADF separation roll guide assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ADF exit roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ADF transport roll assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensor (document set) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensor (sheet through) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ADF registration motor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensor (document tray width 1) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensor (document tray width 2) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensor (document tray width 3) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensor (document tray length 1) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensor (document tray length 2) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2000-sheet dual input (TTM) removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–top cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–foot cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–right cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–left cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–rear cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–caster removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–tray support roll removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–tray 4 assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–tray 3 assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–tray 3 front cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–tray 3 rear cable assembly removal . . . . . . . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–tray 3 front cable assembly removal . . . . . . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–media guide rack and pinion removal . . . . . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–tray 3 media guide lock assembly removal . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–tray 3 mylar actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–tray 4 front cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–tray 4 media transport assembly removal . . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–tray 4 rear cables removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–tray 4 front cables removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–tray 4 media guide rack and pinion removal . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–tray 4 media guide lock assembly removal . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–tray 4 mylar actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–media feed unit assembly removal (tray 4) . . . . . . . . . . . . . . .

4-166 4-167 4-168 4-171 4-172 4-173 4-174 4-175 4-177 4-178 4-180 4-181 4-182 4-183 4-184 4-185 4-186 4-187 4-188 4-189 4-190 4-191 4-191 4-193 4-195 4-196 4-198 4-199 4-200 4-201 4-202 4-203 4-204 4-205 4-206 4-207 4-208 4-209 4-210 4-211 4-212 4-213 4-214 4-216 4-217 4-218 4-219 4-222 4-223 4-226 4-227 4-228 4-229 4-230 4-233 4-235 4-237 4-238 4-239

Table of contents

xi

7500-XXX

2000-sheet dual input (TTM)–sensor (tray 4 feed-out) removal . . . . . . . . . . . . . . . . . . . . . . . .4-241 2000-sheet dual input (TTM)–switch (TTM media size) removal . . . . . . . . . . . . . . . . . . . . . . . .4-242 2000-sheet dual input (TTM)–media feed unit assembly removal (tray 3) . . . . . . . . . . . . . . . .4-243 2000-sheet dual input (TTM)–2TM/TTM media transport roll assembly removal . . . . . . . . . .4-246 2000-sheet dual input (TTM)–sensor (tray 3 feed-out) removal . . . . . . . . . . . . . . . . . . . . . . . .4-247 2000-sheet dual input (TTM)–media feed lift motor removal . . . . . . . . . . . . . . . . . . . . . . . . . . .4-248 2000-sheet dual input (TTM)–lift coupling assembly removal . . . . . . . . . . . . . . . . . . . . . . . . .4-249 2000-sheet dual input (TTM)–one-way clutch / gear assembly removal . . . . . . . . . . . . . . . . .4-250 2000-sheet dual input (TTM)–media feed unit drive gear 13 tooth removal . . . . . . . . . . . . . .4-252 2000-sheet dual input (TTM)–media out actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-253 2000-sheet dual input (TTM)–sensor (media level) removal . . . . . . . . . . . . . . . . . . . . . . . . . . .4-254 2000-sheet dual input (TTM)–sensor (media out) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-255 2000-sheet dual input (TTM)–sensor (pre-feed) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-256 2000-sheet dual input (TTM)–media feed unit drive gear 28 / 21 tooth removal . . . . . . . . . . .4-257 2000-sheet dual input (TTM)–media feed unit drive gear 29 tooth removal . . . . . . . . . . . . . .4-258 2000-sheet dual input (TTM)–feed roll removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-259 2000-sheet dual input (TTM)–feed roll one-way clutch removal . . . . . . . . . . . . . . . . . . . . . . . .4-260 2000-sheet dual input (TTM)–one-way 22 tooth removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-261 2000-sheet dual input (TTM)–separation roll one-way friction clutch removal . . . . . . . . . . . .4-262 2000-sheet dual input (TTM)–separation roll removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-263 2000-sheet dual input (TTM)–pick roll idler gear 33 tooth removal . . . . . . . . . . . . . . . . . . . . .4-265 2000-sheet dual input (TTM)–pick roll removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-266 2000-sheet dual input (TTM)–pick roll drive gear 25 tooth removal . . . . . . . . . . . . . . . . . . . . .4-267 2000-sheet dual input (TTM)–feed unit drive gear 27 tooth removal . . . . . . . . . . . . . . . . . . . .4-268 2000-sheet dual input (TTM)–2TM/TTM left door assembly removal . . . . . . . . . . . . . . . . . . . .4-269 2000-sheet dual input (TTM)–switch (2TM/TTM left door interlock) removal . . . . . . . . . . . . .4-270 2000-sheet dual input (TTM)–tray 3 lift gear assembly removal . . . . . . . . . . . . . . . . . . . . . . . .4-271 2000-sheet dual input (TTM)–tray 4 lift gear assembly removal . . . . . . . . . . . . . . . . . . . . . . . .4-272 2000-sheet dual input (TTM)–drive motor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . .4-273 2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal . . . . . . . . . . . . . . .4-274 2000-sheet dual input (TTM)–clutch removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-275 Duplex unit removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-276 Duplex unit assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-277 Duplex docking locks removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-279 Duplex support strap removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-280 Duplex drive gear 28 tooth removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-283 Duplex drive gear 33 / 74 tooth removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-286 Duplex drive gear 33 tooth removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-289 Duplex drive gear 42 tooth removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-292 Duplex switch (left cover interlock) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-295 Duplex media in actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-298 Duplex drive motor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-301 Duplex controller card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-304 Duplex sensor (duplex wait) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-307 Duplex access handle removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-310 Duplex media transport rolls removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-313 Duplex media center transport roll removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-314 Exit 2 removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-315 Exit 2 unit assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-315 Exit 2 unit docking lever removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-316 Exit 2 left door handle removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-316 Exit 2 diverter gate removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-318 Exit 2 left cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-319 Exit 2 right cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-320 Standard bin full exit 2 actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-322 Exit 2 actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-323 Exit 2 switch (exit 2 left door interlock) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-324 Exit 2 media shift gear removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-326 Exit 2 media diverter solenoid removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-327

xii MFP Service Manual

7500-XXX

Exit 2 sensor (exit 2) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exit 2 sensor (exit 2 media shift HP) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exit 2 sensor (standard bin full exit 2) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exit 2 cooling fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-328 4-329 4-330 4-331

Component locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Printer boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 HVPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 LVPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Printer motors and sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Printer switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8 TTM components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13 Duplex components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14 Exit 2 components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15

Preventive maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Safety inspection guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Lubrication specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Scheduled maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
How to use this parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 Assembly 1: Covers (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 Assembly 2: Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4 Assembly 3: Media feed unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6 Assembly 4: Media feed unit exploded (tray 1 and tray 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8 Assembly 5: Media tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10 Assembly 6: MPF unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12 Assembly 7: MPF unit feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14 Assembly 8: Left lower door and transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16 Assembly 9: Left door and transfer roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18 Assembly 10: Printer left door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20 Assembly 11: Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22 Assembly 12: Printhead, cartridge guides, and fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-24 Assembly 13: Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-26 Assembly 14: Standard Exit 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-28 Assembly 15: Dual unit drive motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-30 Assembly 16: Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-32 Assembly 17: Covers and operator panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-36 Assembly 18: Platen glass. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-38 Assembly 19: Lens and sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-40 Assembly 20: Carriage motor and cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-42 Assembly 21: Full/half rate carriage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-44 Assembly 22: ADF assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-46 Assembly 23: ADF covers and components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-48 Assembly 24: ADF base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-50 Assembly 25: ADF feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-52 Assembly 26: ADF left cover components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-54 Assembly 27: ADF media guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-56 Assembly 28: ADF feeder roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-58 Assembly 29: ADF motor unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-60 Assembly 30: ADF document tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-62 Assembly 31: 2000-sheet dual input (TTM)–covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-64 Assembly 32: 2000-sheet dual input (TTM)–tray 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-66 Assembly 33: 2000-sheet dual input (TTM)–tray 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-68 Assembly 34: 2000-sheet dual input (TTM)–feed and transport. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-70

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Assembly 35: Assembly 36: Assembly 37: Assembly 38: Assembly 39: Assembly 40: Assembly 41: Assembly 42: Assembly 43: Assembly 44: Assembly 45: Assembly 46: Assembly 47: Assembly 48: Assembly 49:

2000-sheet dual input (TTM)–feed and transport . . . . . . . . . . . . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–media feed unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–left door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2000-sheet dual input (TTM)–drive and electrical . . . . . . . . . . . . . . . . . . . . . . . . . . Duplex outer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Duplex inner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exit 2 outer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exit 2 inner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7-72 7-74 7-76 7-78 7-80 7-82 7-84 7-86 7-88 7-89 7-90 7-91 7-92 7-93 7-94

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-1 Part number index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-9

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Notices
Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1. Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770-795 nanometers. The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition.

Laser
Der Drucker erfüllt gemäß amtlicher Bestätigung der USA die Anforderungen der Bestimmung DHHS (Department of Health and Human Services) 21 CFR Teil J für Laserprodukte der Klasse I (1). In anderen Ländern gilt der Drucker als Laserprodukt der Klasse I, der die Anforderungen der IEC (International Electrotechnical Commission) 60825-1 gemäß amtlicher Bestätigung erfüllt. Laserprodukte der Klasse I gelten als unschädlich. Im Inneren des Druckers befindet sich ein Laser der Klasse IIIb (3b), bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt, der Wellen der Länge 770-795 Nanometer ausstrahlt. Das Lasersystem und der Drucker sind so konzipiert, daß im Normalbetrieb, bei der Wartung durch den Benutzer oder bei ordnungsgemäßer Wartung durch den Kundendienst Laserbestrahlung, die Klasse I übersteigen würde, Menschen keinesfalls erreicht.

Avis relatif à l’utilisation de laser
Pour les Etats-Unis : cette imprimante est certifiée conforme aux provisions DHHS 21 CFR alinéa J concernant les produits laser de Classe I (1). Pour les autres pays : cette imprimante répond aux normes IEC 60825-1 relatives aux produits laser de Classe I. Les produits laser de Classe I sont considérés comme des produits non dangereux. Cette imprimante est équipée d’un laser de Classe IIIb (3b) (arséniure de gallium d’une puissance nominale de 5 milliwatts) émettant sur des longueurs d’onde comprises entre 770 et 795 nanomètres. L’imprimante et son système laser sont conçus pour impossible, dans des conditions normales d’utilisation, d’entretien par l’utilisateur ou de révision, l’exposition à des rayonnements laser supérieurs à des rayonnements de Classe I .

Avvertenze sui prodotti laser
Questa stampante è certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di classe 1 ed è certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 60825-1. I prodotti laser di classe non sono considerati pericolosi. La stampante contiene al suo interno un laser di classe IIIb (3b) all’arseniuro di gallio della potenza di 5mW che opera sulla lunghezza d’onda compresa tra 770 e 795 nanometri. Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante, durante il normale funzionamento, le operazioni di servizio o quelle di assistenza tecnica, non ricevano radiazioni laser superiori al livello della classe 1.

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Avisos sobre el láser
Se certifica que, en los EE.UU., esta impresora cumple los requisitos para los productos láser de Clase I (1) establecidos en el subcapítulo J de la norma CFR 21 del DHHS (Departamento de Sanidad y Servicios) y, en los demás países, reúne todas las condiciones expuestas en la norma IEC 60825-1 para productos láser de Clase I (1). Los productos láser de Clase I no se consideran peligrosos. La impresora contiene en su interior un láser de Clase IIIb (3b) de arseniuro de galio de funcionamiento nominal a 5 milivatios en una longitud de onda de 770 a 795 nanómetros. El sistema láser y la impresora están diseñados de forma que ninguna persona pueda verse afectada por ningún tipo de radiación láser superior al nivel de la Clase I durante su uso normal, el mantenimiento realizado por el usuario o cualquier otra situación de servicio técnico.

Declaração sobre Laser
A impressora está certificada nos E.U.A. em conformidade com os requisitos da regulamentação DHHS 21 CFR Subcapítulo J para a Classe I (1) de produtos laser. Em outros locais, está certificada como um produto laser da Classe I, em conformidade com os requisitos da norma IEC 60825-1. Os produtos laser da Classe I não são considerados perigosos. Internamente, a impressora contém um produto laser da Classe IIIb (3b), designado laser de arseneto de potássio, de 5 milliwatts ,operando numa faixa de comprimento de onda entre 770 e 795 nanómetros. O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radiação laser superior a um nível de Classe I durante a operação normal, a manutenção feita pelo utilizador ou condições de assistência prescritas.

Laserinformatie
De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse I. Voor de Verenigde Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J, voor andere landen in IEC 60825-1. Laserprodukten van klasse I worden niet als ongevaarlijk aangemerkt. De printer is voorzien van een laser van klasse IIIb (3b), dat wil zeggen een gallium arsenide-laser van 5 milliwatt met een golflengte van 770-795 nanometer. Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik, bij onderhoud of reparatie conform de voorschriften, nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1.

Lasermeddelelse
Printeren er godkendt som et Klasse I-laserprodukt, i overenstemmelse med kravene i IEC 60825-1. Klasse I-laserprodukter betragtes ikke som farlige. Printeren indeholder internt en Klasse IIIB (3b)-laser, der nominelt er en 5 milliwatt galliumarsenid laser, som arbejder på bølgelængdeområdet 770-795 nanometer. Lasersystemet og printeren er udformet således, at mennesker aldrig udsættes for en laserstråling over Klasse I-niveau ved normal drift, brugervedligeholdelse eller obligatoriske servicebetingelser.

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Huomautus laserlaitteesta
Tämä kirjoitin on Yhdysvalloissa luokan I (1) laserlaitteiden DHHS 21 CFR Subchapter J -määrityksen mukainen ja muualla luokan I laserlaitteiden IEC 60825-1 -määrityksen mukainen. Luokan I laserlaitteiden ei katsota olevan vaarallisia käyttäjälle. Kirjoittimessa on sisäinen luokan IIIb (3b) 5 milliwatin galliumarsenidilaser, joka toimii aaltoalueella 770 - 795 nanometriä. Laserjärjestelmä ja kirjoitin on suunniteltu siten, että käyttäjä ei altistu luokan I määrityksiä voimakkaammalle säteilylle kirjoittimen normaalin toiminnan, käyttäjän tekemien huoltotoimien tai muiden huoltotoimien yhteydessä. VARO! Avattaessa ja suojalukitus ohitettaessa olet alttiina näkymättömälle lasersäteilylle. Älä katso säteerefer ton. VARNING! Osynlig laserstrålning när denna del är öppnad och spärren är urkopplad. Betrakta ej strålen.

Laser-notis
Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21 CFR, underparagraf J för laserprodukter av Klass I (1). I andra länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt kraven i IEC 60825-1. Laserprodukter i Klass I anses ej hälsovådliga. Skrivaren har en inbyggd laser av Klass IIIb (3b) som består av en laserenhet av gallium-arsenid på 5 milliwatt som arbetar i våglängdsområdet 770-795 nanometer. Lasersystemet och skrivaren är utformade så att det aldrig finns risk för att någon person utsätts för laserstrålning över Klass I-nivå vid normal användning, underhåll som utförs av användaren eller annan föreskriven serviceåtgärd.

Laser-melding
Skriveren er godkjent i USA etter kravene i DHHS 21 CFR, underkapittel J, for klasse I (1) laserprodukter, og er i andre land godkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC 60825-1. Klasse I-laserprodukter er ikke å betrakte som farlige. Skriveren inneholder internt en klasse IIIb (3b)-laser, som består av en gallium-arsenlaserenhet som avgir stråling i bølgelengdeområdet 770-795 nanometer. Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstråling ut over klasse I-nivå under vanlig bruk, vedlikehold som utføres av brukeren, eller foreskrevne serviceoperasjoner.

Avís sobre el Làser
Segons ha estat certificat als Estats Units, aquesta impressora compleix els requisits de DHHS 21 CFR, apartat J, pels productes làser de classe I (1), i segons ha estat certificat en altres llocs, és un producte làser de classe I que compleix els requisits d’IEC 60825-1. Els productes làser de classe I no es consideren perillosos. Aquesta impressora conté un làser de classe IIIb (3b) d’arseniür de gal.li, nominalment de 5 mil.liwats, i funciona a la regió de longitud d’ona de 770-795 nanòmetres. El sistema làser i la impressora han sigut concebuts de manera que mai hi hagi exposició a la radiació làser per sobre d’un nivell de classe I durant una operació normal, durant les tasques de manteniment d’usuari ni durant els serveis que satisfacin les condicions prescrites.

Notices

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7500-XXX xviii MFP Service Manual .

Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per eseguire l'intervento. or use caution if the product must receive power in order to perform the task. adottare le precauzioni necessarie. Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques. Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato. ATTENZIONE: Questo simbolo indica la presenza di tensione pericolosa nell'area del prodotto. ATTENTION : Ce symbole indique la présence d'une tension dangereuse dans la partie du produit sur laquelle vous travaillez. Unplug the product before you begin. Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel de maintenance qualifié. le personnel d'entretien qualifié devra prendre toutes les précautions nécessaires. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti. quindi. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts. Professional service personnel should understand this and take necessary precautions. Débranchez le produit avant de commencer ou faites preuve de vigilance si l'exécution de la tâche exige que le produit reste sous tension. The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others. Norme di sicurezza • La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti • • • specifici. Safety information xix . il rischio di subire scosse elettriche e danni alla persona è più elevato.7500-XXX Safety information • The safety of this product is based on testing and approvals of the original design and specific • • • components. CAUTION: When you see this symbol. Il personale di assistenza autorizzato deve. Durante lo smontaggio e la manutenzione di questo prodotto. Le fabricant n'assume aucune responsabilité concernant la sécurité en cas d'utilisation de pièces de rechange non agréées. Consignes de sécurité • La sécurité de ce produit repose sur des tests et des • • • agréations portant sur sa conception d'origine et sur des composants particuliers. there is a danger from hazardous voltage in the area of the product where you are working. There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product.

wenn das Produkt für die Ausführung der Arbeiten an den Strom angeschlossen sein muß. As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não devem ser utilizadas por outras pessoas. La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal cualificado de mantenimiento. El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias. Antes de empezar. Pautas de Seguridad • La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y componentes • • • específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas. Risco de choques eléctricos e ferimentos graves durante a desmontagem e manutenção deste produto. bzw. desenchufe el equipo o tenga cuidado si. CUIDADO: Quando vir este símbolo. O fabricante não é responsável pela segunrança. Informações de Segurança • A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes • • • específicos. Antes de começar. para trabajar con él. Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende Vorsichtsmaßnahmen treffen. desligue o produto da tomada eléctrica ou seja cuidadoso caso o produto tenha de estar ligado à corrente eléctrica para realizar a tarefa necessária. xx MFP Service Manual .7500-XXX Sicherheitshinweise • Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und • • • bestimmter Bauteile. Ziehen Sie vor den Arbeiten am Gerät den Netzstecker des Geräts. no caso de uso de peças de substituição não autorizadas. Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen Wartungsfachmann bestimmt. Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários. die in diesem Bereich des Produkts auftreten kann. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung für die Sicherheit übernommen. PRECAUCIÓN: este símbolo indica que el voltaje de la parte del equipo con la que está trabajando es peligroso. ACHTUNG: Dieses Symbol weist auf eine gefährliche elektrische Spannung hin. arbeiten Sie mit großer Vorsicht. Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de la máquina. debe conectarlo. existe a possível presença de uma potencial tensão perigosa na zona do produto em que está a trabalhar.

l'heu de connectar. PRECAUCIÓ: aquest símbol indica que el voltatge de la part de l'equip amb la qual esteu treballant és perillós. Abans de començar. El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades. El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei d’aquest producte. per treballar amb l'equip. El personal professional ha d’estar-ne assabentat i prendre les mesures convenients. • • • Safety information xxi . La informació pel manteniment d’aquest producte està orientada exclusivament a professionals i no està destinada a ningú que no ho sigui.7500-XXX Informació de Seguretat • La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components específics. desendolleu l'equip o extremeu les precaucions si.

Unplug the product before you begin. and Finisher. xxii MFP Service Manual . Preventive maintenance contains the lubrication specifications and recommendations to prevent problems. and X854e is contained within two service manuals: • MFP Service Manual–Contains specific service information for the MFP and includes the options error codes. Definitions Note: A note provides additional information.7500-XXX Preface Service information for the Lexmark X850e. Warning: A warning identifies something that might damage the product hardware or software. It is divided into the following chapters: 1. Diagnostic information contains an error indicator table. Special tools and test equipment are required. repair it. there is a danger from hazardous voltage in the area of the product where you are working. or use caution if the product must receive power in order to perform the task. General information contains a general description of the printer and the maintenance approach used to 2. 4. • Options Service Manual–Contains specific service information for the 2X 500-Sheet Drawer (2TM). Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems. 5. 7. Parts catalog contains illustrations and part numbers for individual FRUs. Repair information provides instructions for making adjustments and removing and installing FRUs. Component locations uses illustrations to identify the component locations and test points on the printer. 6. 3. This manual contains maintenance procedures for service personnel. CAUTION: When you see this symbol. CAUTION: A caution identifies something that might cause a servicer harm. symptom tables. and service checks used to isolate failing field replaceable units (FRUs). High Capacity Feeder. X852Ee. as well as general environmental and safety instructions.

7500-XXX 1. Parallel and Ethernet Optional connectivity • • • • Parallel Serial Wireless 802.11g adapter Coax-Twinax adapter General information 1-1 . Printer technology • Monochrome laser Print speed • X850e: Up to 35 ppm • X852e: Up to 45 ppm • X854e: Up to 55 ppm Maximum resolution • Up to 1200 x 1200 dpi Time to first page • As fast as 6.8 seconds Processor • 625 MHz Memory • Standard: 256 MB • Maximum: 768 MB • Hard Drive: 80+GB Standard connectivity • USB. and X854e MFP are high-performance departmental monochrome MFPs with reliable. This manual is a standard service manual containing information required for maintenance. X852e. Automatic 2-sided printing is included as a standard features. General information The Lexmark™ X850e. high-capacity input designed to meet the needs of rigorous business applications.

100 sheets — Maximum: 4 sources for 5.000-sheet dual input (one 1.000-sheet High Capacity Feeder • Output — Standard • 500-sheet output (reduced to 300 sheets if finisher is installed) — Optional • Finisher (3-hole or 4-hole punch) — Finisher bin 1: 500 sheets — Finisher bin 2: Up to 3.500 sheets Paper handling • Input — Standard • 100-sheet multipurpose feeder • Two 500-sheet drawers • 2.200.and one 800-sheet drawer) — Optional • 2.7500-XXX Operating systems — printer driver • • • • • Microsoft® Windows® Linux® Mac® OS Novell UNIX Emulation • PCL® 6 emulation • PostScript® 3 • PPDS Migration Tool Fonts • PCL 6 emulation — Scalable: 89 (84 plus 5 special) — Bit mapped: 2 • PostScript 3 emulation — Scalable: 158 • PPDS — Scalable: 39 — Bit mapped: 5 • PDF 1.for 3.100 sheets • Output — Standard: 1 bin for 500 sheets — Maximum: 2 bins — one with finisher -.000 sheets 1-2 MFP Service Manual .5 Paper capacity • Input — Standard: 3 sources for 3.

000 pages per month maximum. envelopes. (106 kg) Duty cycle • Printer — 200. (640 x 649 x 832 mm) • Weight: 233 lb. based on a single-month’s usage • Standard warranty — One year On Site or 600.7500-XXX Media types • Plain paper. transparencies. • Card stock: Up to 90 lb. index Size and weight — without finisher • Size: W x D x H — 25 x 26 x 33 in. paper labels Media weights • Plain paper: 17 to 28 lb.000 pages. card stock. whichever comes firs General information 1-3 .

during a lightning storm. such as the power cord or options and features. Basic model The following illustration shows a printer with its base features. ADF Operator panel Exit 2 (used in conjunction with duplex unit) Duplex unit Multipurpose feeder (MPF) Tray 3 and tray 4 850+1150 sheet dual input tray (TTM) Tray 1 and tray 2 (500 sheet trays) 1-4 MFP Service Manual .7500-XXX Printer overview CAUTION: Do not set up this product or make any electrical or cabling connections.

Items denoted with an asterisk (*) are options.7500-XXX Configured model The following illustration shows a fully configured printer. Exit 2 (Used in conjunction with duplex unit) ADF Operator panel Duplex unit Multipurpose feeder (MPF) Bridge unit* (Used in conjunction with finisher) Finisher* Tray 5* (2000 sheet high capacity feeder) (HCF) Tray 3 and tray 4 850+1150 sheet dual input trays (TTM) Tray 1 and tray 2 (500 sheet trays) General information 1-5 .

registration roll assembly. Media transport motor Pulley25T Gear exit Gear19T Registration Roll Assembly Fuser unit ASM Exit1 media exit roll ASM The driving force transmitted to the gear drives the transport roll assembly. and the multipurpose feeder (MPF) pick roll. The driving force transmitted to the pulley (25 tooth) drives the exit 1 media exit roll assembly through the gears. the transport roll assembly. MPF/transport drive motor The rotating force of the transport motor is transmitted through the gear and the pulley (25 tooth) to components that need mechanical driving force as shown in the following diagram. multipurpose feeder (MPF) feed roll. The driving force transmitted to the pulley (25 tooth) drives the exit 1 media exit roll assembly through the gears. and exit 1 media exit roll assembly through the clutch and gears.7500-XXX Printer theory Driving force transmission path Media transport motor The rotating force of the transport motor is transmitted through the gear and the pulley (25 tooth) to components that need mechanical driving force as shown in the following diagram. MPF/Transport drive motor assembly Vertical drive gear ASM Gear18T Transport roll ASM The MPF/transport drive motor provides the driving force transmitted to the gear drives. The driving force transmitted to the fuser assembly drives the heat roll. MPF pick roll ASM 1-6 MFP Service Manual . fuser assembly. The driving force transmitted to the fuser assembly drives the heat roll.

7500-XXX PC cartridge motor The rotating force of the PC cartridge motor is transmitted through the gears to components that need a mechanical driving force as shown in the following diagram. The driving force is then transmitted to the transfer roll assembly by direct contact with the drum. Magnetic Roll General information 1-7 . PC cartridge motor Drum Transfer roll The driving force transmitted to the PC cartridge drives the drum.

MPF Tray 1 Tray 2 MPF pick roll Pick roll Pick roll MPF Transport Roll ASM Separation roll Feed roll Media feed unit ASM Separation roll Feed roll Media feed unit ASM MPF ASM Media transport roll ASM Registration roll ASM Transfer roll ASM Drum PC cartridge Heat roll Pressure roll Fuser unit ASM Exit 1 media exit roll ASM Exit 2 media transport roll ASM Exit 1 Exit 2 media exit roll ASM Exit 2 Duplex media transport roll ASM Duplex media Center transport roll ASM 1-8 MFP Service Manual . and is transported to the printer along the media transport path shown below.7500-XXX Media transport Media transport path Media is supplied from the MPF. tray 1 or tray 2.

Main components associated with transport of media Exit 2 media exit roll ASM Exit 2 media exit pinch rolls Exit 2 Exit 2 media transport roll ASM Exit 1 media exit roll ASM Exit 1 media exit pinch rolls Pressure roll Heat Roll Transfer roll ASM Drum Registration pinch roll Registration roll ASM Pick roll Feed roll Duplex Duplex media transport roll ASM Duplex media center transport roll ASM Duplex media transport pinch roll Duplex media transport roll ASM MPF pick roll MPF MPF Transport pinch roll MPF Transport roll ASM Media transport pinch roll Transport roll ASM Separation roll TRAY 4 TRAY 3 (TTM) Tandem tray Tray 4 transport roll ASM General information 1-9 . showing main components directly associated with the media path and transport.7500-XXX Media transport path layout The following is a cross section of the laser printer.

Front media tray guide assembly and rear media guide The front media tray guide assembly can be adjusted to different media sizes by moving the guides to the front or rear.7500-XXX Functions of main components • • • • • • • Media tray assembly Media feed unit assembly MPF Xerographics Fuser Drive Electrical components and rolls Media tray assembly It is necessary to adjust the front media tray guide assembly. Media tray end guide The media tray assembly is designed so it can adapt to the media length in the media feed direction by moving the media tray end guide to the left or right. The rear media tray guide moves together with the front media tray guide assembly. Bottom plate The force pushing up the bottom plate is transmitted by the driving force of the motor on the media feed unit assembly to the lift up shaft through the gear (13/60 tooth) and sector gear (12 tooth). These guides come into contact with the media and hold it in position. The bottom plate is pushed up by the rotation of the lift up shaft. which causes the supplied media to come in contact with the pick roll. 1-10 MFP Service Manual . rear media tray guide and media tray end guide of the media tray assembly to match the media size.

the signal is off.7500-XXX Media tray assembly Media end guide Rear media tray guide Bottom plate Front media tray guide assembly Detection of media size The media size set for the media tray assembly is transmitted to the switch (media size) by moving these guides. The sensor light is transmitted. the actuator lowers and the actuator flag. When lifting the bottom plate. sensor (media out). The media size is detected by the on/off information of these switches. Media feed unit assembly Since tray 1 and tray 2 are functionally equivalent in terms of the switch (media size). Thus. it rotates forward to drive the pick roll. the remaining media decreases. When the sensor (media level) detects the lowering. the media feed lift motor is activated to lift the lift up shaft and the bottom plate accordingly. unlocks the sensing area of the sensor (media out). The driving force. it rotates reversely to drive the tray module gears to lift the lift up shaft. A signal indicating the media size is transmitted as a voltage to the printer engine card assembly. When the pick roll picks up media. and the actuator of the sensor (media level) lowers accordingly. Sensor (media out) If media runs out in a media tray assembly. is transmitted to the three media feed rolls to feed media. the remaining media is ready to be fed. Media feed lift motor This motor is activated to feed media and to lift the bottom plate. from the media feed lift motor on the media feed unit assembly. only the components of one tray are described here. Switch (media size) This switch (media size) sets the size of media supplied from each media tray assembly. The media feed unit assembly is a mechanical unit supplying media from the media tray assembly to the printer. When the sensing area is blocked (media is present). General information 1-11 . When feeding media. sensor (media level) and sensor (pre-feed).

the sensor detects that the media has been lifted. Sensor (pre-feed) This sensor detects a media jam in the media tray assembly by the media position and sensor on/off time. When the flag of the actuator unblocks the sensing area of the sensor (media level). The sensor on/off states can be monitored by media passing through the sensor (pre-feed) sensing area. Media feed lift motor Sensor (pre feed) Sensor (media level) Sensor (media out) Media feed unit asm Switch (media size) Front Tray asm 1-12 MFP Service Manual .7500-XXX Sensor (media level) This sensor detects by the actuator position whether media in the media tray assembly is lifted.

The driving force from the transport motor of the dual drive motor assembly is transmitted to the MPF feed roll to feed media. MPF media transport roll ASM Sensor (MPF media out) MPF pick roll MPF pick solenoid Sensor (MPF media width) General information 1-13 . Sensor (MPF media out) The sensor (MPF media out) detects whether media is present on the MPF. MPF pick roll The MPF pick roll feeds media set on the MPF and into the feeder. MPF pick solenoid The MPF pick solenoid transmits the driving force from the main motor to the MPF pick roll.7500-XXX Multi-purpose feeder (MPF) The MPF is a mechanical unit suppling media to the printer. Sensor (MPF media width) The MPF side guides detects the width (length in the main scanning direction) of media on the MPF.

9 152.9 215.9 220 229 229 235 241.8 210 420 - 1-14 MFP Service Manual .7 267(270) 267(270) 279.4 148 297 139.6 110 162 324 120 104. Media sizes that can be automatically detected are as follows: Media size Side-guide stopper (min.7 279.4 330.7500-XXX Detecting media size The size of media on the MPF is transmitted by moving the MPF side guide.5” x 14” SEF(Legal) DL LEF C5 LEF C4 SEF Rectangular LEF Com10 LEF B5 LEF B4 SEF Executive LEF 16K LEF TFX(PRC) 8K SEF TFX(PRC) 8.9 101.9 431.5” x 8.5” SEF Postcard LEF A6 LEF A5 SEF Postcard LEF B6 LEF B5 SEF Monarch LEF A5 LEF A4 SEF 5.5” x 13” SEF(Legal) 5.9 215. and is determined by the printer engine card assembly.) 3.2 355.4 297 297 303 Feed length (mm) 215.3 257 257 266.5” x 8.2 88.5 210 210 215.) Width (mm) 84 88.9 215.5” x 11” SEF(Letter) 5.9 100 105 210 101.2 194(195) 389(390) 215.5” x 11” SEF(Letter) 11” x 17” LEF A4 LEF A3 SEF Stopper (max.5”SEF Postcard SEF 5.7 148 148 148 152.4 215.5” LEF 5.8 182 364 184.5 257 98.6 139.) Media detection area (min.6 128.5” x 8.4 279.4 182 182 190.

The transfer roll assembly applies positive charges to the rear surface of the media when the media passes between the transfer roll assembly and the drum.7500-XXX Registration Sensor (registration) The sensor (registration) must be installed before the registration roll assembly can detect whether media exists in the registration path. The negatively charged toner image is attracted by positive General information 1-15 . Registration clutch The registration clutch transmits the drive force of the main motor to the registration roll assembly. Registration clutch Registration roll assembly Sensor (registration) Transport roll assembly Front Transfer roll assembly The transfer roll assembly is driven by direct contact with the drum of the PC cartridge. Transport roll assembly The transport roll assembly feeds paper from the tray 2. TTM. TTM. and optional tray or MPF to the PC cartridge and the fuser. and optional tray to the PC cartridge and fuser. Registration roll assembly The registration roll assembly feeds paper from the tray 2.

printhead motor. and start of scan card assembly. SOS card assembly – when a laser beam hits the SOS sensor on the SOS card assembly. depending on how quickly the laser is adjusted. LD card assembly – generates a laser beam with the two LDs of LD1 and LD2. The resolution in the process direction (from top to bottom) is determined by the rotational speed of the printhead motor. The resolution in the scanning direction (from right to left) is determined by the rotational speed of the printhead motor.) 1-16 MFP Service Manual . the sooner the scanning of the next row can be started. 2. The mirror rotation shifts the incidence and reflection angles of a laser beam to scan the laser beam in the drum axial direction. PC cartridge Transfer roll assembly Printhead assembly The printhead scans the drum surface with a laser beam. polygon mirror. If the scanning by the laser beam is repeated while rotating the drum. Printhead motor/polygon mirror – the polygon mirror is mounted to the shaft of the printhead motor. and is rotated at a high speed by the printhead motor. one line of latent image is created. (The higher the scanning speed becomes. 1. and window. 3. the toner image is transferred from the drum surface to the media surface.7500-XXX charges on the rear surface of the media. It consists of four components: laser diode (LD) card assembly. The laser beam reaches the polygon mirror as it passes through the lens (L1). The beam is turned on or off according to a print data signal. the beam is converted to an electrical signal (SOS signal). a two-dimensional image is created. When a laser beam is scanned across the drum surface from one end to the other while turning on and off the beam. Thus. lens (L2). The laser beam then arrives at the drum surface. and detects the initial position where a scan starts on each line.

7500-XXX Conceptual diagram of an image created by scanning SOS card ASM LD card ASM Polygon mirror Printhead motor General information 1-17 .

Heater lamp The heater rod of the lamp is compressed of a quartz glass tube containing a heater coil. fusing the toner on the media. A terminal is mounted to the end of the heater rod via a harness. and the sub heater lamp 1 and 2 to heat the central portion of the heat roll. Three heater lamps are provided: the main heater rod to heat entire heat roll. Pressure roll thermistor The pressure roll thermistor monitors the temperature of the pressure roll to control the idling time for fuser warm-up before printing.7500-XXX Fuser Heat roll The heat roll is a hollow metal tube with a coated surface. Thermostat If the heat roll temperature exceeds the preset temperature. Pressure is applied to the media between the pressure roll and heat roll. pressing the melted toner against the media. Center thermistor The center thermistor monitors the surface temperature of the media-feed portion of the heat roll to control on/off of the main heater lamp and sub heater lamps 1 and 2. The heat is applied to the media passing between the heat roll and pressure roll. Pressure roll The pressure roll is a metal shaft coated with sponge rubber. the thermostat cuts off the circuits of the main heater rod and sub heater rods 1 and 2. Rear thermistor The rear thermistor monitors the surface temperature at the rear side of the heat roll to switch the heater lamp to on. 1-18 MFP Service Manual . This tube is heated by the inner heater lamp.

Center thermistor Pressure roll thermistor Pressure roll Rear thermistor Sub heater lamp 2 Heat roll Sub heater lamp 1 Front Main heater lamp Thermostat Exit Exit 1 ejects printed media from the printer to the standard bin 1. Sensor (standard bin full exit 1) The sensor (standard bin 1 full) detects whether the exit 1 face down tray is full by moving the actuator up and down. and also detects the ejection of media from this point. it is also possible to eject media to the standard bin 2 by changing the orientation of the diverter gate on the exit 1.7500-XXX Fuser exit sensor The fuser exit sensor detects the arrival of media at the detection point in the exit area of the fuser. General information 1-19 . Exit 1 media exit roll assembly The exit 1 media exit roll assembly feeds printed media from the fuser to the standard bins. With the exit 2 installed. Dual drive motor assembly Drives the exit 1 media exit roll assembly that feeds media to each bin.

media is fed to the standard bin exit 2.7500-XXX Media diverter gate The media diverter gate switches the media transport path. media is fed to the standard bin exit 1. When the media diverter gate is lifted. Media diverter gate Sensor (standard bin full exit 1) Exit 1 media exit roll asm Dual drive motor asm Rear 1-20 MFP Service Manual . When it is lowered.

registration roll assembly.7500-XXX Drive Media transport motor The media transport motor is a DC brushless motor that drives the exit 1 media exit shaft assembly. fuser assembly. mag roll and transfer roll assembly. PC cartridge motor The PC cartridge motor is a DC brushless motor that drives the PC cartridge. Dual drive motor assembly PC cartridge motor MPF/transport motor assembly Rear Media transport motor General information 1-21 .

a high DC voltage. and feeds them to the charge roll. It also contains the fuser relay to feed/cut off AC power to the heater lamps of the fuser assembly. It also controls optional module boards. Finisher AC output Supplies power to the finisher from the main LVPS (low voltage power supply) card assembly. 1-22 MFP Service Manual .3 V for logic circuits. Transport roll assembly The transport roll assembly feeds media from tray 2.7500-XXX Electrical components and controller Switch (main power) Turning on/off the switch. LVPS card assembly The LVPS card assembly generates low voltages (5 V and 3. and 4 to the registration roll assembly. printer engine card assembly and to the dual motor assembly. RIP card assembly The RIP card assembly connected to the printer engine card assembly controls the entire system. Switch (printer left lower door interlock) The switch (left lower door interlock) detects open or close of the printer left lower door assembly. transfer roll assembly. HVPS card assembly The HVPS card assembly generates AC power. Printer engine card assembly The printer engine card assembly controls printing operation based on the communication with the RIP card assembly and on sensor/switch information. development (magnet roll). Switch (printer front door interlock) and switch (printer left door interlock) The switch is a safety switch to cut off a 24 VDC power supply from the LVPS card assembly to the high volt power supply (HVPS) card assembly. power supplies/cuts off the main power of the printer. Fuser cooling fan The fuser cooling fan discharges air from the printer to prevent excessive temperature increase. 5 V for laser diodes. 3. while the printer front door assembly and the printer left door assembly are open. Switch (PC Cartridge interlock) The switch (PC interlock) 5 V interlock is a safety switch to cut off a 5 VDC power supply from the LVPS card assembly to the printhead while the PC cartridge is removed. and 24 V for motors/clutches) from AC power.

Registration clutch Registration roll assembly Sensor (registration) Transport roll assembly Front General information 1-23 .7500-XXX Registration roll assembly Switch (PC cartridge interlock) Switch (main power) Switch (printer left door interlock) Fuser cooling fan AC drive card assembly Switch (printer left lower door interlock) Rear HVPS AC power input socket Printer engine card asm Switch (printer front door interlock) LVPS The registration roll assembly feeds media from all trays to the PC cartridge or fuser.

5" X 11"SEF A4 LEF A3 SEF B5 LEF/executive LEF 8K SEF(TFX/GCO) B4 SEF 8.5" X 14"SEF A4 SEF 8.5"SEF/A5 SEF B5 SEF 8. and “S/W1” respectively from the left side. “S/W5”. “S/W3”. Digital switch S/W4 Off Off On On On Off Off Off On Off On On Off Off On S/W5 Off Off On Off On Off On Off Off On Off On Off On On Analog switch Media size S/W1 No media tray assembly 5.5" X 13"SEF 8.7500-XXX Control Media size control Media tray assembly feeding The following table gives the states (on/off) of the switches on the switch (media size). corresponding to the media sizes of the media tray assembly. “S/W4”.5" X 11"LEF 16K LEF(TFX/GCO) 11" X 17"LEF Off Off Off Off Off Off Off On On On On On On On On S/W2 Off Off Off On On On On Off Off On On On On On On S/W3 Off On On Off Off On On On On Off Off Off On On On 1-24 MFP Service Manual .5" X 8. Note: The switches on the switch (media size) are denoted by “S/W2”.

the heater lamps are turned off. Also turns off if a print command is not received within 30 seconds from the reception of the signal. and turns off after a preset time has passed from the end of printing. jam reset. The fuser transmits between the five states (warm up. Operation mode Standby mode Print mode PRINTHEAD motor on/off Always off Turns on upon receiving the signal from the controller.7500-XXX Printhead control Rotation of printhead motor The on/off control of the printhead motor is performed according to the mode of operation as shown below. The fuser temperature control starts when the fuser ready in the LVPS card assembly is turned on after a preset time period has passed from power on. Printhead reference value Printhead reference value Ready reference value Fail reference value Description SOS signal interval (equivalent to 98% or more of the rated RPM of the printhead motor) SOS signal interval (less than 98% of the rated rpm of the printhead motor) Fuser control Fuser control method The on/off control of the main/sub heater lamps is performed based on the fuser control temperature. If a failure occurs. General information 1-25 . Main/sub heater lamps on/off control The center and rear thermistors detect the heat roll surface temperature (fuser temperature) to regulate the temperature at the target control temperature by turning on or off the main/sub heater lamps. and then the fuser temperature control is stopped. the fuser ready is turned off. Always off Sleep mode Determination of printhead ready The printhead goes into ready state after the specified period passes since the reception of the printhead MPA start signal and the SOS cycle exceeds the reference value. or return from the low power mode. ready. or when executing diagnosis. Fuser warm-up The fuser warm-up starts at the time of power on. standby. when a failure occurs. print. and ends when the ready temperature is attained. and low power) depending on the heat roll surface temperature or printer conditions. interlock open or close.

7500-XXX Xerographic Process During a Print Cycle 1-26 MFP Service Manual .

The drum surface is made of a photoconductive material that holds an electrical charge as long as the drum remains in darkness. Charge roll HVPS (-VDC) (-VDC) Ground DRUM Photoconductive Surface Conductive Tube Ground Drum Surface Image Drum Surface Voltage -VDC value 0V General information 1-27 .7500-XXX Charge The Charge Roll places a uniform negative electrostatic charge on the surface of the drum. Light striking the drum discharges the surface charge.

Charge roll HVPS (-VDC) (-VDC) Ground DRUM Photoconductive Surface Conductive Tube Ground Drum Surface Image Drum Surface Voltage -VDC value 0V Exposure The Printhead generates a beam of laser light. Image data received from the RIP card assembly modulates this beam. Whenever the print controller sends a command to print a black pixel. That point is now discharged and slightly less negative than the surrounding negative charge. This discharge/no discharge process creates an invisible. 1-28 MFP Service Manual . The HVPS supplies the charge roll with two voltages. turning it on and off according to image information that is received from the host computer and software. The less negative areas are considered positive. Through the use of a series of rotating and stationary mirrors within the Printhead.7500-XXX The charge roll is a conductive roll that is positioned slightly above the surface of the drum. electrostatic image on the surface of the drum. a negative DC charge voltage and an AC discharge voltage that is used for electrically cleaning the drum. the laser switches on long enough to shine onto the drum at a single pixel point. This image is called a latent image. the beam scans the negative charged drum surface.

or higher relative negative value than the Magnetic Roll. than the Magnetic Roll. a DC voltage and an AC voltage. The DC voltage is used to transfer toner from the Magnetic Roll to the surface of the drum. Discharged areas of the drum have a higher electrical potential.7500-XXX The Printhead also helps to clean and prepare the drum by scanning the surface of the drum at the beginning of each individual printer cycle. The AC voltage agitates the toner on the Magnetic Roll. The Magnetic Roll maintains a negative DC electrical potential. The Metering Blade spreads the toner into a very thin layer on the Magnetic Roll. or lower relative negative value. Negative charged areas of the drum have a lower electrical potential. making toner transfer easier. The surface of the Magnetic Roll is made up of a thin sheet of conductive material. Friction between the Magnetic Roll and the CM Blade generates a small electrical charge that is transferred to the toner. A discharged point on the surface of the drum now appears less negative in relation to the negative charge on the Magnetic Roll. This action discharges a residual DC charge that may still remain on the Drum from the last print cycle. Modulated Laser Beam Printhead DRUM Drum Surface Image Laser Beam Drum Surface Voltage Laser Beam Discharge Level Invisible Latent Image 0V Development The toner contained within the PC Cartridge has a magnetic property that causes it to adhere to the Magnetic Roll. General information 1-29 . The HVPS supplies the Magnetic Roll with two voltages.

When a less negative point on the drum (a discharged area) comes in contact with the more negative charged toner on the Magnet Roll. toner transfers from the Magnet Roll to that point on the drum. The image is called a developed image.7500-XXX The toner adhering to the Magnet Roll is always in contact with the drum surface. Magnetic Roll Metering Blade Toner HVPS DRUM -VDC Drum Surface Image Drum Surface Voltage Toner at -VDC Developer Bias value Discharge Level Visible Developed Image 0V 1-30 MFP Service Manual . There is now a visible toner image on the drum surface.

This positive charge transfers the negative charged toner image from the drum surface to the top surface of the paper.7500-XXX Transfer As the paper travels between the Transfer Roll and the drum surface. HVPS -VDC -VDC DRUM Transfer roll Sheet of paper General information 1-31 . The toner image is now on the paper and the paper is now stuck to the drum surface due to the relative electrical differences between the negative electrical charge of the inner conductive layer of the drum and the positive electrical charge of the paper. the Transfer Roll applies a positive charge to the back of the printing paper.

The toner that the Cleaning Blade removes is collected inside the sealed PC Cartridge and reused. At the beginning of each individual printer cycle. Used Toner Cleaning Blade Charge roll DRUM Discharge At both the start and the end of each individual printer cycle. the Printhead scans the surface of the drum.7500-XXX Cleaning The Cleaning Blade removes any toner that remains on the drum after the transfer process. the HVPS supplies the charge roll with an AC voltage that is used to electrically clean the drum. VAC VAC HVPS Charge roll DRUM Ground Ground 1-32 MFP Service Manual . further discharging any residual DC charge that may be left on the drum. The AC voltage removes any residual DC charge that was left from the previous print cycle.

7500-XXX Safety system diagram Fuser cooling fan Switch (PC Cartridge interlock) Switch (Printer front door interlock) Switch (Printer left door interlock) Printhead Printhead motor Dual drive motor ASM Transport PC cartridge motor motor Printer engine card ASM Printhead motor Fuser cooling fan control Fuser unit ASM PC cartridge motor Transport motor Main heater lamp Sub heater lamp Sub heater lamp HVPS Switch(main power) LVPS General information 1-33 .

ADF Scan position Platen registration point Full rate carriage CCD Half rate carriage Sensor (scanner HP) Document scanning at platen Shown below is the operational overview of document scanning at the platen. This ADF employs a constant velocity transport system that scans images by feeding the document at a constant speed over the specified position (scan position) where the carriage (full/half rate carriage) of the scanner unit assembly is fixed.7500-XXX Document scanning The document scanning section of this machine consists of a scanner that reads a single-sheet document placed on the platen glass and a document feeder that can transport a multiple-sheet document and flip the sheets for two-sided scanning. Half rate carriage 1st mirror Exposure lamp Lens 3rd mirror 2nd mirror CCD Image sensor Rear Sensor (scanner HP) Full rate carriage Scanner drive motor assembly 1-34 MFP Service Manual .

the document on the platen glass is scanned and exposed with the exposure lamp. and ADF registration roll assembly. General information 1-35 .7500-XXX The full rate carriage and half rate carriage travel to read the document. ADF pick roll. the image on side 1 is scanned at the scan position and then the document sheet is inverted and fed to the ADF transport roll assembly again. Preparation for feed Pressing the start button with the document set in the document tray will start feeding the document. and the document sheet is ejected through the ADF feed-out roll assembly and the ADF exit roll assembly. For a duplex document sheet. The image data is read with the scanner CCD image sensor assembly. ADF Pick roll ADF exit roll assembly Sensor (document tray length 1) Sensor (document tray length 2) Sensor (document tray length 3) Setting a document When a document is set on the document tray assembly and the lead edge is pushed into the tray until it stops. ADF Feed roll Sensor (ADF document set) Sensor (pick roll position HP) Sensor (ADF sheet through) Sensor (ADF pre-registration) Sensor (ADF APS 1) Sensor (ADF APS 2) Sensor (ADF APS 3) ADF transport roll assembly Sensor (ADF registration) ADF registration roll assembly Scan position Inverter gate Sensor (inverter) Sensor (document tray length 1) ADF feed-out roll assembly Sensor (document tray length 2) A document sheet set in the document tray assembly is fed through the ADF feed roll. the ADF document set actuator moves to place the sensor (ADF document set) in the unshielded (unblocked) state. turning on the document set LED. Then the machine recognizes that the document has been set properly. As the full rate carriage travels. In conjunction with the full rate carriage. First the pick roll moves down and presses the document on the document tray to enable document feed. The pick roll moves down with the normal rotation of the pick roll position motor assembly and it moves up with the reverse rotation of the pick roll position motor assembly. The document image is scanned at the scan position. Document scanning at ADF Shown below is the document feed path from the ADF. Described below is the overview of the steps before document scanning and that of simplex and duplex document scanning modes. The optical image of the exposed document is reflected by the scanner 1st mirror of the full rate carriage and directed to the scanner lens via the scanner 2nd mirror and the scanner 3rd mirror of the half rate carriage. the half rate carriage travels half of the stroke of the full rate carriage. The exposure lamp is installed on the full rate carriage.

Pre-feed In the pre-feed step. With the pick roll at the down position (see Preparation for feed). From this moment on. registration of the lead edge of the document is performed. The ADF registration roll assembly feeds the document sheet (fed from the ADF transport roll assembly) to the scan feed reference position. When the sensor (ADF sheet through) detects a document sheet. the ADF registration motor rotates in the reverse direction (CCW direction) to drive the ADF registration roll assembly. the document sheet (fed to the ADF transport roll assembly in the pre-feed step) is fed to the ADF registration roll assembly and then the lead edge of the document sheet is fed from the ADF registration roll assembly to the scan feed reference position (Wait Position) located upstream from the scan position. When the sensor (ADF registration) detects the document sheet. 1-36 MFP Service Manual . the ADF feed motor assembly slows down. As a result. When the sensor (ADF pre-registration) detects a document sheet. ADF feed-out roll assembly. Thus. a document sheet is fed from the Feed roll to the ADF transport roll assembly. The pick roll feeds the top document sheet on the document tray toward the Feed roll. When the document sheet is fed to the ADF transport roll assembly. The ADF transport roll assembly feeds the document sheet toward the ADF registration roll assembly. To correct the skew. At this point. This is when the document sheet stops at the scan feed reference position. the ADF feed motor assembly slows down. the ADF feed motor assembly and ADF registration motor decelerate continuously until the document stops in the predetermined amount of time. where the document stops. correcting the skew.7500-XXX Upon completion of document feed. the document sheet stops against the ADF transport roll assembly. and ADF exit roll assembly. the document sheet stops with the lead edge nipped by the ADF registration roll assembly at 15 mm from the top. the ADF feed motor assembly changes its rotational direction to the normal direction (CW direction) to drive the ADF transport roll assembly. the ADF feed motor assembly rotates in the reverse direction (CCW direction) to drive the pick roll and Feed roll. side1 of the document sheet is thrust against the ADF transport roll assembly rotating in the reverse direction and side2 is thrust against the ADF transport roll assembly at rest. When the sensor (ADF pre-registration) detects the document sheet. The Feed roll nipped by the separation roll feeds the document sheets (from the pick roll) one by one. the pick roll returns to the normal (raised) position. Feed roll ADF transport roll assembly Pre-registration In the pre-registration step. the machine recognizes that feed of the first document sheet is complete.

By thrusting the document sheet against the ADF transport roll assembly at rest. the skew of the inverted document sheet is corrected. When the trail edge of the document sheet has passed through the inverter gate. the document sheet is inverted at the inverter gate and fed to the ADF transport roll assembly again. the ADF registration motor stops. the ADF feed motor assembly rotates in the normal direction (CW direction) to drive the ADF transport roll assembly and the ADF registration motor rotates in the reverse direction (CCW direction) to drive the ADF registration roll assembly. General information 1-37 . Thus. and read by the CCD image sensor assembly. The inverter gate is so designed that the document sheet fed toward the exit can pass through it smoothly. Thus the document sheet is fed over the inverter gate up to the ADF transport roll assembly when fed backward. it closes the downstream document feed path. the ADF registration motor starts rotating in the normal direction (CW direction) to drive the ADF exit roll assembly in the direction opposite to the exit direction. ADF feed-out roll assembly. When the predetermined period of time has elapsed since the document sheet passed the sensor (inverter). Each motor gradually accelerates up to the specified speed. Upon receipt of the scan signal. When the predetermined period of time has elapsed since the document sheet passed through the sensor (ADF inverter). the document sheet is inverted and fed to the ADF transport roll assembly again. This enables scanning of a duplex document. the ADF registration motor decelerates until it stops. thereby inverting the document sheet. When the predetermined period of time has elapsed since the document sheet ceased to be detected by the sensor (ADF pre-registration). and ADF exit roll assembly. the ADF feed motor assembly stops. Inversion In the inversion step. The document sheet stopping at the scan feed reference position is then fed to the scan position when the scan signal is sent from the main unit of the machine after the predetermined time lapse following the paper detection at sensor (ADF registration). the images on the document sheets are exposed by scanning with the exposure lamp of the full rate carriage.7500-XXX ADF transport roll assembly ADF registration roll assembly Scan control Scanning of the image illuminated with the exposure lamp of the full rate carriage is controlled by changing the feed speed according to the copy magnification. When the document sheet passes the scan position at the specified speed. When the sensor (ADF pre-registration) detects the document sheet.

and the image on it is scanned with the exposure lamp at the scan position. 1-38 MFP Service Manual . The document sheet is fed at the feed speed corresponding to the selected magnification. The first document sheet is fed to the ADF transport roll assembly. The document is fed to the ADF registration roll assembly. (see Pre-feed) 2. the feed of the second document sheet starts. and then fed to the scan feed reference position. feed is performed in the following sequence: 1. When the trail edge of the first document sheet has passed through the sensor (ADF pre-registration). (see Scan control) 4. (see Pre-registration) 3. ADF exit roll assembly that are driven by the ADF registration motor turning in the reverse direction (CCW direction).7500-XXX ADF exit roll assembly Inverter gate Document Simplex document For two simplex document sheets. As the image is scanned. the document sheet is fed and ejected by the ADF feed-out roll assembly and 5.

and the image on it is scanned with the exposure lamp at the scan position.7500-XXX Sensor (ADF pre-registration) 2nd documant 1st document Duplex document The ADF scans the image on Side 1 (side facing up when set on the tray). scans the image on Side 2 (side facing down when set on the tray). As the image is scanned. Thus. When the trail edge of the document has passed through the sensor (inverter). The first document sheet (Side 1) is fed to the ADF transport roll assembly. (see Scan control) 4. thus feeding the document sheet (Side 1) toward the exit. the document sheet (Side 2) is inverted and fed toward the ADF transport roll assembly again. 5. 8. As the image is scanned. the document (Side 1) is fed by the ADF feed-out roll assembly and ADF exit roll assembly that are driven by the ADF registration motor rotating in the reverse direction (CCW direction). Therefore. the inverter solenoid assembly is turned on to release the nipped ADF exit roll assembly and exit pinch roll. 7. the inverter solenoid assembly is turned off to nip the ADF exit roll assembly and exit pinch roll. The document sheet (Side 1) is fed at the feed speed corresponding to the selected magnification. (see Pre-feed) 2. the document sheet is inverted and fed to the ADF transport roll assembly again. the ADF feed motor assembly rotates in the normal direction (CW direction) to drive the ADF transport roll assembly. the lead edge of the document sheet (Side 2) reaches the ADF exit roll assembly before the trail edge of the document sheet (Side 2) leaves the ADF exit roll assembly when the document sheet (Side 2) is long in the slow scanning direction. the duplex document sheet is ejected with Side 2 up as with the simplex document sheet. For two simplex documents. (see Pre-registration) 3. feed is performed in the following sequence. (see Scan control) When the trail edge of the document sheet (Side 2) passes through the sensor (ADF pre-registration). (see Pre-registration) The document sheet (Side 2) is fed at the feed speed corresponding to the selected magnification. General information 1-39 . and the image is scanned with the exposure lamp at the scan position. The document sheet (Side 2) is fed to the ADF registration roll assembly and then fed to the scan feed reference position. Thus. At the same time. the ADF registration motor changes its rotational direction to the normal direction (CW direction) to drive the ADF exit roll assembly in the opposite direction. 6. When the sensor (ADF pre-registration) detects the lead edge of the document sheet (Side 2). If these rolls are not released. and then ejects the document sheet while inverting it. the document sheet (Side 2) is fed by the ADF feed-out roll assembly and ADF exit roll assembly that are driven by the ADF registration motor turning in the reverse direction (CCW direction). 1. 10. When the trail edge of the document sheet (Side 2) has passed through the sensor (inverter). the ADF registration motor changes its rotational direction to the normal direction (CW direction) to drive the ADF exit roll assembly in the opposite direction. 9. inverts the document sheet. The document sheet (Side 1) is fed to the ADF registration roll assembly and then fed to the scan feed reference position.

After the predetermined time. The subsequent steps are the same as those for the first document sheet. 2nd document 1st document (side 2:scan) 2nd document 1st document (side 2:scan) 2nd document 1st document (side1:no scan) Sensor (ADF pre-registration) 2nd document 1st document (side1:no scan) 2nd document 1st document (side1:no scan) 1-40 MFP Service Manual . the inverter solenoid assembly is turned off to nip the ADF exit roll assembly and exit pinch roll. the inverter 12. At this timing. 14. When the trail edge of the document sheet (Side 1) passes the sensor (ADF pre-registration). the feed of the second document sheet starts.7500-XXX 11. thereby ejecting the document sheet with the ADF exit roll assembly. When the sensor (ADF pre-registration) detects the lead edge of document sheet (Side 1). the ADF registration motor starts rotating in the reverse direction (CCW direction) to drive the ADF registration roll assembly and ADF feed-out roll assembly in the exit direction in order to feed the document sheet (Side 1). 15. 13. solenoid assembly is turned on to release the nipped ADF exit roll assembly and exit pinch roll and the ADF registration motor decelerates and stops.

Document Lens CCD image sensor Scanner controller card assembly Scanner Engine RIP card assembly Printhead assembly PC cartridge assembly (drum) General information 1-41 .7500-XXX Image data flow The image date from the document set on the scanner unit assembly or ADF goes through the following components before it is printed at the Engine section.

7500-XXX Drive torque transfer scheme ADF feed motor assembly The rotational force of the ADF feed motor assembly is transferred to each document feeding roll as shown below. ADF feed motor assembly ADF drive belt Feed drive rear pulley 14/32/37 Transport roll drive belt Feed/pick drive gear 20T Transport roll drive gear/pulley 20/50T Feed/pick drive shaft assembly Transport roll drive gear 20T Feed roll drive gear 26T Transport roll assembly Feed roll Pick roll idler gear 36T Pick roll drive gear 34T Pick roll 1-42 MFP Service Manual .

Gear layout ADF registration motor Registration roll drive belt Registration drive gear/pulley 21/54T Registration drive belt Exit/feed-out drive pulley 25/28 Registration roll drive gear 28T Exit roll drive belt Feed-out roll assembly Registration roll assembly Exit roll drive pulley 20T Exit roll assembly General information 1-43 .7500-XXX ADF registration motor The rotational force of the ADF registration motor is transferred to each document feeding roll as shown below.

7500-XXX Feed/pick drive gear 20T Feed drive gear/pulley14/32/37T Transport roll drive gear pulley 20/50T ADF feed motor assembly Feed roll drive gear 26T Pick roll idler gear 36T Exit roll drive pulley 20T Pick roll drive gear 34T Pick roll Registration main drive pulley 21/54T Transport roll drive gear 20T Registration roll drive pulley 28T Exit/feed-out drive pulley 25/28 Transport roll assembly Feed-out roll assembly Exit roll assembly ADF registration motor Registration roll assembly Feed roll 1-44 MFP Service Manual .

The rear portion of the full rate carriage frame functions as an actuator that shields the senor (scanner HP) for detection. Scanner exposure lamp A xenon lamp to which the document is exposed. Sensor (ADF angle) A sensor that detects the angle at which the ADF opens and determines the timing of platen document size detection. Switch (platen interlock) A switch that detects whether the ADF is open and determines the timing of platen document size detection.7500-XXX Names and functions of components The sections below describe the functions of main components of the scanner. Lens assembly A kit that consists of a lens used to read the document and a CCD image sensor used to photoelectrically convert the image data read from the document. Scanner unit assembly Sensor (platen length APS 1) Sensor (platen length APS 2) The document length in the slow scanning direction is detected by a combination of the two reflector sensors. Sensor (scanner HP) A sensor that detects the HP position of the full rate carriage. Exposure lamp PS card assembly A card that switches on/off the exposure lamp according to the signal from the scanner controller card assembly. Scanner controller card assembly A card that controls the scanner section. General information 1-45 . Scanner drive motor assembly A stepping motor that drives the full rate carriage and the half rate carriage.

7500-XXX Scanner cooling fan A fan that prevents overheating of the scanner controller card assembly and exposure lamp. Sensor (ADF document set) A sensor that detects the presence or absence of a document on the ADF document tray. Sensor (document tray width 1) Sensor (document tray width 2) Sensor (document tray width 3) The document length in the fast scanning direction is detected by the combination of these three sensors detecting the position of the tray on which the document is set.) Pick roll position motor assembly A stepping motor that moves the pick roll vertically. (Presence: Beam is unshielded (unblocked). Scanner drive motor assembly Exposure lamp PS card assembly (under the carriage) Sensor (platen length APS1) Scanner cooling fan ADF angle actuator assembly Sensor (ADF angle) Sensor (scanner HP) Scanner controller card assembly Exposure lamp Switch (platen interlock) Sensor (platen length APS2) CCD image sensor Lens ADF Sensor (ADF tray length 1) Sensor (ADF tray length 2) The document length in the slow scanning direction is detected by a combination of these two sensors. 1-46 MFP Service Manual . Absence: Beam is shielded (blocked).

document is absent: unshielded (unblocked)) General information 1-47 . Sensor (document set) Pick roll position motor assembly ADF controller card assembly Sensor (document tray width 1) Sensor (document tray length 1) Sensor (document tray length 2) Sensor (pick roll position HP) Switch (left cover interlock) Sensor (document tray width 2) Document set LED Sensor (document tray width 3) Sensor (ADF APS 1) Sensor (ADF APS 2) Sensor (ADF APS 3) These are sensors that detect the fast-scanning-directional width of the moving document. (document is present: shielded (blocked). ADF Document Set LED An LED that illuminates when a document is set on the ADF Document Tray.7500-XXX Sensor (pick roll position HP) A sensor that detects the home position of the pick roll. Switch (ADF left cover interlock) A switch that detects whether the ADF left cover assembly is open. ADF controller card assembly A card that controls the ADF unit assembly. The ADF controller card assembly is connected to and controlled by the Scanner controller card assembly. Sensor (ADF sheet through) The ADF sensor (ADF sheet through) is installed immediately downstream from the Feed roll to detect completion of document feed.

Inverter solenoid assembly This solenoid nips or releases the ADF exit roll assembly and exit pinch roll. triggering the pre-feed of the next document sheet. On: Released Off: Nipped 1-48 MFP Service Manual . ADF feed-out roll assembly. ADF feed motor assembly The feed motor assembly is a stepping motor that rotates the pick roll and feed roll in the reverse direction (CCW direction) and rotates the ADF transport roll assembly in the normal direction (CW direction). the ADF exit roll assembly and exit pinch roll are nipped. When this motor rotates in the normal direction.7500-XXX Sensor (ADF pre-registration) The ADF sensor (ADF pre-registration) is installed immediately upstream from the ADF transport roll assembly to detect that the preceding document sheet has left the ADF transport roll assembly. ADF registration motor The registration motor is a stepping motor that rotates the ADF registration roll assembly. the ADF registration roll assembly and ADF feed-out roll assembly run idle. the ADF transport roll assembly stops. Normally. and ADF exit roll assembly in the reverse direction (CCW direction) and rotates the ADF exit roll assembly in the normal direction (CW direction). When this motor rotates in the reverse direction. Sensor (ADF registration) The sensor (ADF registration) is installed upstream from the ADF registration roll assembly to detect that the preceding document sheet has left the ADF registration roll assembly. Sensor (ADF inverter) The sensor (ADF inverter) is installed immediately downstream from the ADF feed-out roll assembly to detect the ejection of a document sheet. triggering the pre-registration of the next document sheet.

7500-XXX Sensor (ADF pre-registration) ADF feed motor assembly Sensor (sheet through) ADF registration motor Sensor (ADF registration) Sensor (ADF inverter) Inverter solenoid assembly Sensor (ADF APS 3) Sensor (ADF APS 1) Sensor (ADF APS 2) General information 1-49 .

and the length (slow-scanning-directional size) is detected with the sensor (platen length APS 1) and the sensor (platen length APS 2).7500-XXX Control Document size detection at scanner unit assembly The width (fast-scan-directional size) of the document sheet on the Platen Grass is detected with the CCD image sensor. Sensor (platen length APS 1) Sensor (platen length APS 2) CCD scan position 1-50 MFP Service Manual .g. The standard document sizes to be identified by the same given detection information are defined on an area-by-area basis. the document size is determined by detecting paper presence/absence at the positions of sensor (platen length APS 1) and sensor (platen length APS 2) (e. A3SEF. A4LEF vs. 8. With respect to a pair of documents whose sizes in the fast scanning direction are the same.5x11SEF vs. 8. The figure below shows the positional relationships among the scan position of the CCD image sensor and the positions of sensor (platen length APS 1) and the sensor (platen length APS 2).5x13SEF). Each area is to be set in the system data.. Document size detection timing The size of the document sheet on the platen glass is detected at the following timings: • When the Platen Cover (ADF) is closed • When the START button is pressed with the Platen Cover (ADF) open Identification of standard document sizes The width of the document sheet is detected in millimeters with the CCD image sensor to determine the size in the fast scanning direction.

7500-XXX Shown below are the combinations of document size.7 148.5 LEF 16kai LEF 8kai SEF 8.9 215.0 127.9 215.6 105.4 SEF 8. detection range in the fast scanning direction.0 139.0 210.5 X 11 LEF 11 X 14.0 279.5 X 11 SEF 8.7 267.9 215.5 X 8.0 210.4 267–275 Off On 275–289 Off On Off On/Off Off On 262–267 On Off On Off 226–262 Off Off 213–226 163–188 188–202 202–213 On On/Off Off On Off On On Off Off Off On/Off Off Off On 138–163 Off Off 115–138 Off Off Detection Range 90–115 Length (Slow scanning direction) Area Sensor (platen length APS 1) Off Sensor (platen length APS 2) Off 0 X N O N O X O X N O X O O O*1 O*1 N O N N O*2 O X X *2 1 X O N O N O X X N X X X*3 X*3 O O N N O X *4 2 N X O N O X O N X O X*3 Japanese Post Card SEF Post Card SEF A6 SEF 5 X 7 SEF B6 SEF 5.0 194.0 215.0/ 195.4 279.0 266.0 148.9 215.5 X 12.7 266.0 257.4 279. and sensors.5 SEF A5 SEF Japanese Post Card LEF Post Card LEF B5 SEF 16kai SEF A5 LEF A4 SEF 5.5X 14 SEF 8 X 10 LEF B5 LEF B4 SEF Executive LEF 8 X 10.5 LEF 8.9 254.9 SEF 11 X 17 SEF O O X*3 X*3 X X X X O O X X X*3 X*3 X*5 X X*5 X X O*4 N X X O N O X X O*2 N O General information 1-51 .0 257.5 X 13 SEF 8.4 182.0/ 270.5 X 8.0 152. Width (Fast scanning direction: mm) Document Size Fast scanning Width 100.0 128.0 101.

7500-XXX Width (Fast scanning direction: mm) Document Size Fast scanning Width 297. 1-52 MFP Service Manual . the document size is determined by a combination of ON/off status of the sensor (ADF APS 1). or from A3 SEF to 11 X 17 SEF. *1: *2: *3: *4: *5: Changeable from 5. or from 8.5 X 11 LEF. Changeable from B5 LEF or 8. sensor (document tray width 2) and the sensor (document tray width 3) are shielded (blocked) or unshielded (unblocked) by the document tray size actuator moving in conjunction with guides of the document tray. and detects the document size again when the document travels. The document width is detected according to whether the sensor (document tray width 1).5 LEF by the system data. X: Not detectable.5 X 8.2 297. Detectable by setting the system data.5 X 11 LEF to 8 X 10.2 O: Detectable by default. The document length is detected according to whether the sensor (document tray length 1) and the sensor (document tray length 2) are shielded (blocked) or unshielded (unblocked) by the document set on the tray.5 LEF to A5 LEF. Changeable from A4 LEF to 8. sensor (ADF APS 2) and the sensor (ADF APS 3) for detecting the document width (in the fast scanning direction) and ON/off status of the sensor (document tray length 1) and the sensor (document tray length 2) for detecting the document length (in the slow scanning direction). Detection Range 289–307 Length (Slow scanning direction) Area Sensor (platen length APS 1) Off On Sensor (platen length APS 2) Off On 0 O O 1 O O 2 O*5 O*5 A4 LEF A3 SEF N: Detectable by replacing the document size marked as O with the system data having the same detection information.5 X 11 SEF to A4 SEF by the system data. When the document is set on the document tray. Changeable from Executive LEF to 8 X10 LEF. the document size is determined by using the largest possible combination of width and length obtained from the sheets. ADF document size detection The ADF first detects the document size when the document is set on the document tray. When different-sized sheets are stacked on the tray.

Each area is to be set in the system data. Document tray media size actuator Sensor (document tray width 1) Sensor (document tray width 2) Sensor (document tray width 3) General information 1-53 .7500-XXX The standard document sizes to be identified by the same given detection information are defined on an area-by-area basis.

5 LEF Executive LEF 16kai LEF 8kai SEF 8. The document length in the slow scanning direction is detected by the scanning time measured from the moment when the document starts scanning from the wait position (see Pre-registration) until its tail end passes through the sensor (ADF sheet through).5 X 13 SEF 8.5 SEF A5 SEF B5 SEF 8 X 10 SEF 8 X 10.5 X 11 LEF 11 X 17 SEF A4 LEF A3 SEF O: Detectable X: Not Detectable While the document is traveling. When the document goes through the sensor (ADF APS 1).5 X 8.5 X 11 SEF 8.5 LEF 8.5 X 8. On On On On On Off On On On On On On Off On Off On On Off Off On Off On On Off On On Off Off Off On Off Off Off On On Off On Off Off On Off On On Off Off Off Off On Off Off Off On Off Off 2 Off 3 Off Length (Slow scanning direction) Sensor (document tray length *) 1 On 2 Off 0 X O X X O O O O O O X O O O O O X O O O O O Area 1 O X X O X O O O O X O O O O O O X O O O O O 2 X O O X X O O O O X O O O O X X O O O O O O Document Size 1-54 MFP Service Manual .5 X 14 SEF 8 X 10 LEF B5 LEF B4 SEF 8 X 10. the document width in the fast scanning direction is detected according to the combination of shielded/ unshielded status of each sensor.5 SEF A5 LEF A4 SEF 5. Width (Fast scanning direction) Sensor (document tray width *) 1 5.7500-XXX The table below shows the combinations of document sizes and sensors. sensor (ADF APS 2) and the sensor (ADF APS 3). document size detection is performed as follows.

Shading compensation Shading compensation is a function that compensates for pixel-to-pixel sensitivity variation of the CCD image sensor and pixel-to-pixel output variation of the CCD image sensor that is caused by illumination non uniformity in the fast scanning direction of the optical system. White level variation compensation includes two processes: acquisition of white variation compensation reference data during initialization and white variation compensation during document scanning. AGC functions as a coarse white level adjustment of the image. White level variation compensation White level variation compensation is performed to compensate for variation in light quantity of the exposure lamp. This compensation includes shading compensation. For the ADF. For the ADF. For the platen. AOC (auto offset control) AOC is a function that adjusts the offset voltage so that the CCD image sensor output becomes as specified when the exposure lamp is off. These adjustment and compensation steps are detailed below. Black level variation compensation is performed during document scanning. the reference data is collected and compensation values are calculated to compensate for the read image data. AOC functions as a black level adjustment of the image. Shading compensation is performed at initialization. white variation compensation. General information 1-55 . To stabilize the read image data. black level variation compensation is performed at the scanner read position. black level variation compensation is performed at the white reference plate position of the platen. white level variation compensation is performed at both the white reference plate position of the platen and at the white reference plate of the scanner read position. AGC is performed at initialization. the CCD image sensor output is adjusted and the read image data is compensated. AOC is performed at initialization.7500-XXX Document scanning steps The CCD image sensor is used to read image data from the document. AGC (auto gain control): white level coarse adjustment AGC is a function that adjusts the gain so that the CCD image sensor output becomes as specified when the exposure lamp is on. This adjustment includes AGC and AOC. In addition. Black level variation compensation Black level variation compensation is performed to compensate for variation in black level that is caused by the temperature drift of the CCD image sensor and analog circuit. The reference data is prepared by reading the image data of a white reference plate via the CCD image sensor. and black variation compensation. The CCD image sensor output is adjusted with the gain/offset voltage of the amplifier in the analog circuit.

7500-XXX Tandem tray theory 1-56 MFP Service Manual .

7500-XXX Driving force transmission path 2 tray / tandem tray drive motor assembly The rotating force of the 2 tray / tandem tray motor is transmitted through the gears to components that require mechanical driving force as shown below. General information 1-57 . 2TM/TTM drive motor TTM drive gear (22/40) 2TM/TTM clutch TTM drive gear (38T) TTM drive gear (60T) TTM drive gear (60T) TTM drive gear (60T) TTM drive gear bracket ASM TTM drive gear (37T) TTM tray 4 media transport roll ASM TTM drive gear (32T) TTM drive gear (37T) 2TM/TTM media transport roll ASM The driving force transmitted to the gear 22/40T drives the transport roll assembly through the clutch and gears.

and is transported to the printer along the media transport path shown below. Tray 3 Tray 4 Pick roll Pick roll Separation roll Feed roll Separation roll Feed roll Upper pinch roll Lower pinch roll Upper pinch roll 2TM/TTM media Transport roll ASM 2TM/TTM media Transport roll ASM Media transport roll ASM Registration roll ASM Transfer roll ASM Drum PC cartridge Heat roll Pressure roll Fuser unit ASM Exit 1 media exit roll ASM Exit 2 media transport roll ASM Exit 1 Exit 2 media exit roll ASM Exit 2 Duplex media transport roll ASM Duplex media Center transport roll ASM 1-58 MFP Service Manual .7500-XXX Media transport Media transport path Media is supplied from tray 3 or tray 4.

Exit 2 media exit roll ASM Exit 2 media exit pinch rolls Exit 2 Exit 2 media transport roll ASM Exit 1 media exit roll ASM Exit 1 media exit pinch rolls Pressure roll Heat Roll Transfer roll ASM Drum Registration pinch roll Registration roll ASM Pick roll Feed roll Duplex Duplex media transport roll ASM Duplex media center transport roll ASM Duplex media transport pinch roll Duplex media transport roll ASM MPF pick roll MPF MPF Transport pinch roll MPF Transport roll ASM Media transport pinch roll Transport roll ASM Separation roll TRAY 4 TRAY 3 (TTM) Tandem tray Tray 4 transport roll ASM Functions of main components When the tandem tray module is installed under the printer.7500-XXX Media transport path The following is a cross section of the printer and the tandem tray module. General information 1-59 . additional trays are available. showing the main components directly associated with the media path and transport.

7500-XXX Media tray assembly Media feed unit assembly It is necessary to adjust the front and rear side guides in the media tray assembly to match the media size. These guides come into contact with the front and rear edges of the media and hold it in position. Tray 3 media tray assembly Rear lift cables Rear media guide Front media guide Bottom plate F/L lift cable F/R lift cable 1-60 MFP Service Manual . front right cable and front left cable by the rotation of the tray lift shaft assembly. The rear side guide moves together with the front side guide. which causes the supplied media to contact the pick roll. The bottom plate is lifted up via the rear tray cables. Bottom plate The force pushing up the bottom plate of tray 3 is transmitted by the driving force of the media feed lift motor on the media feed unit assembly to the media lift shaft assembly through the tray lift gear assembly 3. The bottom plate is lifted up via the front tray cables and rear tray cables by the rotation of the tray lift shaft assembly. Front media guide / rear media guide The front media guide can be adjusted to different media sizes by moving it to the front or rear. which causes the supplied media to come into contact with the pick roll. The force pushing up the bottom plate of tray 4 is transmitted to the tray lift shaft assembly through the tray lift gear assembly 4.

the media out actuator lowers and the flag of the media out actuator that has stayed in the sensor (media out) sensing area leaves there. General information 1-61 . A signal indicating the set size is transmitted as a voltage to the printer engine card assembly. When the sensing area is blocked (media is present). When lifting the bottom plate. only the components of one tray are described here. Thus. Sensor (media out) If there is no media in the media tray assembly. the media level actuator of the sensor (media level) lowers accordingly. it rotates in reverse to drive the tray module gears to turn the lift up shaft. the light of the sensor is transmitted. it rotates forward to drive the pick roll. The media feed unit assembly is a mechanical unit supplying media from the media tray assembly to the printer.7500-XXX Tray 4 media tray assembly Rear lift cables Rear media guide Front media guide Bottom plate F/L lift cable F/R lift cable Media feed unit assembly Since the tray 3 and tray 4 are functionally equivalent in terms of the switch (TTM media size). Media feed lift motor The media feed lift motor is activated to feed media and to lift the bottom plate. While feeding media. Switch (TTM media size) The switch (TTM media size) switches the setting of the size of media supplied from each media tray assembly. the signal turns off. sensor (media out). When the pick roll picks up sheets of media and the remaining media decreases. sensor (media level) and sensor (pre-feed). The driving force from the media feed lift motor on the media feed unit assembly is transmitted to the three roll assemblies to feed media.

the sensor detects that the media has been lifted. When the flag of the actuator leaves the sensor (media level) sensing area.7500-XXX Sensor (media level) This sensor detects by the actuator position whether media in the media tray assembly is lifted. Sensor (pre-feed) This sensor detects a media jam in the media tray assembly by the media position and sensor on/off time. Media feed lift motor Sensor (pre-feed) Sensor (media level) Sensor (media out) Media feed unit assembly Switch (TTM media size) Front 1-62 MFP Service Manual . The sensor on/off states can be monitored by media passing through the sensor (pre-feed) sensing area.

which contains a CPU. controls media feed in the tandem tray module upon receiving a command from the printer engine card assembly and sensor/switch information. 2TM/TTM controller card assembly The 2TM/TTM controller card assembly. Switch (2TM/TTM left door interlock) 2TM/TTM media transport roll ASM Sensor (tray 3 feed-out) Sensor (tray 4 feed-out) Front General information 1-63 . Sensor (tray 3 feed-out) The sensor (tray 3 feed-out) detects media fed from the tray 3 or tray 4.7500-XXX Main components Switch (2TM/TTM left door interlock) The left door interlock switch detects open/close of the left door assembly. Sensor (tray 4 feed-out) The sensor (tray 4 feed-out) detects media fed from the tray 4. 2TM/TTM media transport roll assembly The 2TM/TTM transport roll assembly feeds media from the tray 3 or tray 4 to the printer.

corresponding to the media sizes of the media tray assembly.25” x 10.5”L 8. Note: The switches (TTM media size) are denoted by “S/W1” and “S/W3” respectively from the left side.5” x 11”L A4L Off Off On On S/W3 Off On Off On 1-64 MFP Service Manual . Analog switch Media Size S/W1 No Tray B5L/7.7500-XXX Switch (tandem tray media size) The following table gives on/off states of the switches on the switch (TTM media size).

and the (duplex media center transport roll assembly) through the gears. General information 1-65 . Duplex drive motor Duplex drive gear 33/74T Duplex drive gear 33/74T Duplex drive gear 28T Duplex drive gear 28T Duplex drive gear 33T Duplex media center transport roll asm Duplex media transport roll asm Duplex drive gear 42T Duplex drive gear 33T Duplex drive gear 28T Duplex media transport roll asm The transmitted driving force drives the two duplex media transport roll assemblies.7500-XXX Duplex Duplex drive motor The rotating force of the drive motor is transmitted through the gears to components that need mechanical driving force as shown below.

7500-XXX Media transport Media transport path With the duplex installed. and is transported to the printer along the media transport path shown below. tray 1 or tray 2. MPF Tray 1 Tray 2 MPF pick roll Pick roll Pick roll MPF Transport Roll ASM Separation roll Feed roll Media feed unit ASM Separation roll Feed roll Media feed unit ASM MPF ASM Media transport roll ASM Registration roll ASM Transfer roll ASM Drum PC cartridge Heat roll Pressure roll Fuser unit ASM Exit 1 media exit roll ASM Exit 2 media transport roll ASM Exit 1 Exit 2 media exit roll ASM Exit 2 Duplex media transport roll ASM Duplex media Center transport roll ASM 1-66 MFP Service Manual . media is supplied from the MPF.

duplex (double-sided) printing is available with the printer. Switch (duplex left door interlock) The switch (left door interlock) detects open/close of the left door. Exit 2 media exit roll ASM Exit 2 media exit pinch rolls Exit 2 Exit 2 media transport roll ASM Exit 1 media exit roll ASM Exit 1 media exit pinch rolls Pressure roll Heat Roll Transfer roll ASM Drum Registration pinch roll Registration roll ASM Pick roll Feed roll Duplex Duplex media transport roll ASM Duplex media center transport roll ASM Duplex media transport pinch roll Duplex media transport roll ASM MPF pick roll MPF MPF Transport pinch roll MPF Transport roll ASM Media transport pinch roll Transport roll ASM Separation roll TRAY 4 TRAY 3 (TTM) Tandem tray Tray 4 transport roll ASM Functions of main components When the duplex is installed to the left of the printer. The following outlines the functions of the main components of the duplex. Sensor (duplex wait) The sensor (duplex wait) detects whether media is remaining in the duplex. General information 1-67 .7500-XXX Layout of media transport path The main components associated with the media path and transport with the duplex installed.

Duplex controller card assembly The duplex controller card assembly that contains a CPU controls media feed in the duplex upon receiving a command from the printer engine card assembly and sensor/switch information. Duplex drive motor The duplex drive motor transmits driving force to the two duplex media transport roll assemblies and the duplex media center transport roll assembly middle that feeds media. Duplex media transport roll asm Sensor (duplex wait) Duplex controller card asm Duplex media center transport roll asm Duplex drive motor Duplex media transport roll asm 1-68 MFP Service Manual .7500-XXX Duplex media transport roll assembly The two duplex media transport roll assemblies and the duplex media center transport roll assembly re-feeds the media printed on the front side through the duplex to print on the rear side.

7500-XXX Exit 2 Exit 2 drive motor The rotating force of the exit 2 drive motor is transmitted through the gears to components that need mechanical driving force as shown below. General information 1-69 . Exit 2 drive motor Exit 2 drive gear 19T Exit 2 drive gear 19T Exit 2 drive gear 19/44T Exit 2 media exit roll asm Exit 2 drive gear 19T Exit 2 media transport roll asm The transmitted driving force drives the exit 2 media transport roll assembly and the exit 2 media exit roll assembly through the gears.

7500-XXX Media transport Media transport path With the exit 2 installed. MPF Tray 1 Tray 2 MPF pick roll Pick roll Pick roll MPF Transport Roll ASM Separation roll Feed roll Media feed unit ASM Separation roll Feed roll Media feed unit ASM MPF ASM Media transport roll ASM Registration roll ASM Transfer roll ASM Drum PC cartridge Heat roll Pressure roll Fuser unit ASM Exit 1 media exit roll ASM Exit 2 media transport roll ASM Exit 1 Exit 2 media exit roll ASM Exit 2 Duplex media transport roll ASM Duplex media Center transport roll ASM 1-70 MFP Service Manual . or tray 2 and is transported to the printer along the media transport path shown below. media is supplied from the MPF. tray 1.

Forward rotation of this motor drives these rollers to feed media to the exit 2 standard bin. Reverse rotation of this motor moves it to the rear side.7500-XXX Layout of media transport path The following figure illustrates the main components directly associated with the media path and transport with the exit 2 installed. Media shift motor The media shift motor is a stepping motor moving the media exit roll assembly frontward or rearward. Exit 2 media exit roll ASM Exit 2 media exit pinch rolls Exit 2 Exit 2 media transport roll ASM Exit 1 media exit roll ASM Exit 1 media exit pinch rolls Pressure roll Heat Roll Transfer roll ASM Drum Registration pinch roll Registration roll ASM Pick roll Feed roll Duplex Duplex media transport roll ASM Duplex media center transport roll ASM Duplex media transport pinch roll Duplex media transport roll ASM MPF pick roll MPF MPF Transport pinch roll MPF Transport roll ASM Media transport pinch roll Transport roll ASM Separation roll TRAY 4 TRAY 3 (TTM) Tandem tray S Functions of Main Components Drive motor The drive motor is a stepping motor driving the transport roll assembly and media exit roll assembly. General information 1-71 . Forward rotation of this motor moves the media exit roll assembly to the front side. Reverse rotation of this motor drives the transport roll assembly to feed media to the duplex.

Sensor (exit 2) The sensor (exit 2) detects whether media is remaining in the exit 2. Exit 2 left door assembly The left door assembly detects open/close of the exit 2. 1-72 MFP Service Manual .7500-XXX Exit interface card assembly (located in the printer) The exit interface card assembly contains a CPU and controls media feed in the exit 2 upon receiving a command from the printer engine card assembly and sensor/switch information. Sensor (Standard bin full exit 2) The sensor (exit 2 standard bin full) detects whether the standard bin is full. Sensor (exit 2 media shift HP) The sensor (exit 2 media shift HP) detects the media exit roll assembly position.

5 mm hexdriver (magnetic) General information 1-73 . magnetic short-blade Needle nose pliers Diagonal side cutters Spring hook Analog or digital multi meter Parallel wrap plug 1319128 Twinax/serial debug cable (#1381963) Coax/serial debug cable (#1381964) 5. magnetic #2 Phillips screwdriver. magnetic #2 Phillips screwdriver. Sensor (exit 2 media shift HP) Exit 2 media exit roll asm Sensor (standard bin full exit 2) Exit interface card asm Sensor (exit 2) Switch (exit 2 left door interlock) Exit 2 media transport roll asm Media shift motor Rear Exit 2 drive motor Tools required for service Flat-blade screwdriver #1 Phillips screwdriver.7500-XXX Exit 2 transport roll assembly and media exit roll assembly The exit 2 transport roll assembly and exit 2 media exit roll assembly are rollers used to eject media to the exit 2 standard bin or to feed media to the duplex.

7500-XXX Acronyms 2TM AC ADF APS ASIC CRU CSU CCW CW DC DIMM DRAM EDO EP EPROM ESD FRU GB GFI HCF HVPS LASER LCD LD LED LEF LVPS MPF MS NVM NVRAM OEM OPT PC PEL POR POST PPM PSC PSD PWM RFID RIP ROM RPM SDRAM SEF SIMM SOS SRAM TTM 2 Tray Module Alternating Current Automatic Document Feeder Automatic Paper Size Application Specific Integrated Circuit Customer Replaceable Unit Customer Setup Counterclockwise Clockwise Direct Current Dual Inline Memory Module Dynamic Random Access Memory Enhanced Data Out Electrophotographic Process Erasable Programmable Read-only Memory Electrostatic Discharge Field Replaceable Unit Gigabyte Ground Fault Interrupter High-Capacity Feeder High Voltage Power Supply Light Amplification by Stimulated Emission of Radiation Liquid Crystal Display Laser Diode Light-Emitting Diode Long Edge Feed Low Voltage Power Supply Multi-Purpose Feeder Microswitch Nonvolatile Memory Nonvolatile Random Access Memory Original Equipment Manufacturer Optical Sensor Photoconductor Picture element Power-on Reset Power-on Self Test Pages Per Minute Parallel Synchronous Communications Position Sensing Device Pulse Width Modulation Radio Frequency Identification Raster Imaging Processor Read only Memory Revolutions Per Minute Synchronous Dual Random Access Memory Short Edge Feed Single Inline Memory Module Start of scan Static Random Access Memory Tandem Tray Module 1-74 MFP Service Manual .

7500-XXX TVOC UPR V V ac V dc Total Volatile Organic Compound Used Parts Return Volts Volts alternating current Volts direct current General information 1-75 .

7500-XXX 1-76 MFP Service Manual .

Call your next level of support for assistance. be sure to keep them covered unless otherwise specified. The power switch and inlet of the low voltage power supply card (LVPS card) assembly is live even while the power supply is cut off. be sure to follow the procedures in this manual. Make sure your fingers are not under the MFP when you lift or set it down. go to “Error code messages” on page 2-13. Go to “Power-on Reset sequence” on page 2-2. CAUTION: Be careful to avoid burns by safely handling hot parts. • If you get an error code message. Never touch the live parts. • Does POR (Power-on Reset) stop? Check the POR sequence. — For detailed information on specific error codes and error messages. • If you have an attendance message. • For additional operator panel information. never touch the driving units. Note: There may be printer error messages that are not contained in this service manual. When operating the driving units using the diagnostics or other tools. look for the following information: • Verify the installation status. CAUTION: If the printer is kept on. never touch the conductive parts while it is not specifically required. Disconnect any connections between the printer and PC peripherals. Go to “Handling ESD-sensitive parts” on page 4-1. refer to the User’s Guide. Diagnostic information Start CAUTION: Unplug the power cord from the printer or electrical outlet before you connect or disconnect any cable or electronic board or assembly for personal safety and to prevent damage to the printer. grounding their body while working. Diagnostic information 2-1 . When operating the driving units using diagnostics or other tools. Warning: Servicers should wear a wrist band or the like to remove static electricity from their body. go to “Control panel” on page 2-3. Go to “Confirm the installation status” on page 2-2. Using service checks To determine the corrective action necessary to repair a printer.7500-XXX 2. go to “Service checks” on page 2-40. CAUTION: The MFP weighs approximately 106 kg (233 lb) and requires at least four people to lift it safely. Warning: Warning: When operating the driving units using the diagnostics or other tools.

7. extreme humidity or rapid changes in temperature. or incorrect connection in the power cord. check that the cord is free from breakage. • The printer is not installed at a place subjected to extreme temperature. short-circuit. Menus 2-2 MFP Service Manual . humidifier. Customer maintenance parts have been replaced at the specified intervals. 4. Toner low.7500-XXX Confirm the installation status Be sure to check the following items before starting the troubleshooting procedures. Check the power cord ground terminal. Check all attached options for proper attachment and electrical connection. The transport motor turns on. fire. The printer is not installed in direct sun. 3. The scanner exposure lamp flashes several times. The fuser cooling fan turns on. • With the power cord unplugged from the wall outlet. Touch any button to begin. in a very dusty • • • • • • • place. Operator panel LED becomes solid. 6. Turn the machine on. 5. The printer is not installed in a place where volatile gas or inflammable gas is generated. 8. The printer is installed on a level and stable surface. The Lexmark splash screen appears with a progress bar in the center until the code is loaded. heat generating unit. 2. Refer to the User’s Guide for proper installation. Copy Fax E-Mail FTP Status/ Supplies Ready. Power-on Reset sequence The following is an example of the events that occur during the POR sequence: 1. The fuser unit assembly lamps turn on. The following is an example of the screen that appears after the code is loaded. The RIP card assembly cooling fan turns on. • The printer is properly grounded. • The printer is not installed close to water service. or a place exposed to air flow from the air conditioning system. Media meets specifications and is installed properly. disconnected wire.

and so on. Operator intervention is required.7500-XXX Control panel 1 2 ABC DEF 3 GHI JKL MNO PQRS TUV WXYZ 4 10 9 5 6 7 8 11 Callout 1 LCD Control panel item Function A liquid crystal display (LCD) which shows home screen buttons. menus. Diagnostic information 2-3 . but idle. Allows for making selections within Copy. MFP is warming up. Fax. use these buttons to dial phone numbers for faxes. enter it twice – ##. MFP is on. Gives information about the status of the MFP using the colors red and green. Status Off Blinking green Solid green Solid red Indicates MFP power is off. the Copy menu opens and changes the Copy Quantity. menu items. • Within phone numbers. Also. Note: If a number is pressed while on the home screen without pressing the # button first. processing data. the Fax Destination List menu item. E-mail Destination List menu item. Press these buttons to enter numbers when the LCD screen has a field that accepts the entry of numbers. For a Fax number with a #. and values. or printing a job. or Profile List menu item to access shortcuts. • From the home screen. 2 Indicator light 3 0—9 Note: Referred to as the numeric keypad. 4 # (Pound or number character) Press this button: • For a shortcut identifier.

press Backspace to delete the character to the left of the cursor. PiCture eXchange (PCX) [. Tagged Image File Format (TIFF) [. The button only functions within the Fax menu or with fax functions. 7 Start Press to initiate the current job indicated on the control panel. press it to start a copy job with the default settings. Graphics Interchange Format (GIF) [. in the Fax To: field.png file]. During a scan job.dcx file] files.bmp file]. or home screen.7500-XXX 5 Dial Pause Press to cause a two. 2-4 MFP Service Manual .jpeg or . The default value of 1 appears if the entire number is deleted by pressing Backspace numerous times.pcx file]. and then returns the MFP to the home screen. When outside of the Fax menu.tif file]. The host Universal Serial Bus (USB) direct interface on the control panel is used to plug in a USB flash memory device and print any Portable Document Format (PDF) [.or three-second dial pause in a fax number. From the home screen. If the entry is in a shortcut. pressing Dial Pause causes an error beep. Within the Fax Destination List. Portable Network Graphics (PNG) [. the scanner finishes scanning the current page and then stops. which is accessed by touching the Copy button.jpg file]. It also deletes an entire shortcut entry. 6 Clear All Press to restore all default settings to a screen and return the MFP to the home screen. 8 Stop Press to cause the printing or scanning to stop. Press from the home screen to redial a fax number. Stopping appears on the control panel during this process. a Dial Pause press is represented by a comma (.). fax function. it returns all settings to their default values. Joint Photographic Experts Group (JPEG) [.gif file]. When in other menus. the print media path is cleared before the printing stops. it cancels all changes that have not been submitted and returns the MFP to the home screen. Once an entire line is deleted. press Backspace to delete the rightmost digit of the value in the Copy Count. and PC Paintbrush File Format [.pdf file]. which means paper may remain in the automatic document feeder (ADF).tiff or . TIFF. If pressed while a job runs through the scanner. another press of Backspace causes the cursor to move up one line. 10 11 Asterisk (*) USB Direct interface * is used as part of a fax number or as an alphanumeric character. The USB direct interface can also be used to scan a document to a USB flash memory device using the PDF. the button has no effect. When in the menus. 9 Backspace Within the Copy menu. the entire entry is deleted. Within the E-mail Destination List. or JPEG formats. During a print job. press Backspace to delete the right-most digit of a number entered manually. When sending a fax. Basic Multilingual Plane (BMP) [.

too. 2 3 E-mail Menus (A key is shown on the button. Toner low. If the home screen is shown. the LCD shows the following basic screen which is referred to as the Home screen. It is possible to scan a document directly to an e-mail address. Tips is a context-sensitive Help feature within the LCD touch screens. 1 Copy 8 Fax E-mail 2 FTP 7 Menus 6 Status/ Supplies Ready.7500-XXX Home screen and Home screen buttons After the MFP is turned on and a short warm-up period occurs. Appears on the LCD whenever the MFP status includes a message requiring intervention. or to respond to messages. These menus are only available when the MFP is in the Ready state. All menus have a Tips button.) 4 Status message bar 5 Status/Supplies 6 ? (Tips) Diagnostic information 2-5 . Touch to access the E-mail menus. Shows MFP conditions such as Toner Low. to open the menu screen. The Menus button is on a gray bar called the navigation bar. Shows intervention messages to give instructions on what the user should do so the MFP can continue processing. Touch it to access the messages screen for more information on the message including how to clear it. Touch any button to begin. or scan. Touch to access the menus. The bar contains other buttons described as follows. Use the Home screen buttons to initiate an action such as copy. such as Close door or insert print cartridge. fax. Shows the current MFP status such as Ready or Busy. 3 4 5 Callout number 1 Copy Button Function Touch to access the Copy menus. press a number to access the Copy menus.

Invalid PIN. Other buttons may appear on the Home screen. Touch to access the Fax menus. appears. the PIN entry screen clears.7500-XXX 7 8 FTP Fax Touch to access the File Transfer Protocol (FTP) menus. Held Jobs Lock Device This button appears on the screen when the MFP is unlocked and Device Lockout Personal Identification Number (PIN) is not null or empty. 2-6 MFP Service Manual . excluding confidential print jobs • Profile names • Bookmark container or job names • USB container or job names for supported extensions only To open a screen containing all the held jobs containers. touch this button. 2 Enter the correct PIN to lock the control panel which locks both the control panel buttons and the touch-screen buttons. and the Lock Device button is replaced with the Unlock Device button. To lock the MFP: 1 Touch Lock Device to open a PIN entry screen. Once the control panel is locked. Search Held Jobs To search on any of the following items and return any matches: • User names for held or confidential print jobs • Job names for held jobs. The home screen returns with the Lock Device button. Touch Continue. They are: Button Button name Release Held Faxes (or Held Faxes if in Manual Mode) Function There are held faxes with a scheduled hold time previously set. To access the list of held faxes. A pop-up screen appears with the Continue button. Note: If an invalid PIN is entered. A document can be scanned directly to an FTP site.

then the down arrow appears at the bottom of the column. 2 Enter the correct PIN to unlock the numeric keypad (0—9) and the Backspace button on the control panel. and Network: • print job • copy job • fax • profile • FTP • e-mail send Each heading has its own list of jobs shown in a column under the heading. For illustrations of the up and down arrow buttons. once the fourth job in the list is reached. Fax. The job appears as a button. Each touch of the down arrow accesses one job in the list. To unlock the MFP: 1 Touch Unlock Device to open a PIN entry screen. Note: If an invalid PIN is entered. When more than three jobs exist. The Cancel Jobs screen shows any of the following items under three headings on the screen which are Print. The home screen returns with the Unlock Device button. Cancel Jobs Cancel Jobs Diagnostic information 2-7 . If more than three jobs exist in a column. Each column can only show three jobs per screen. The control panel buttons and shortcuts cannot be used while it appears and no default copy starts may occur. Invalid PIN. To open the Cancel Jobs screen. Touch Continue. then an up arrow appears at the top of the column. appears. A pop-up screen appears with the Continue button.7500-XXX Unlock Device This button appears on the screen when the MFP is locked. see <color>Information on touch-screen buttons.

2-8 MFP Service Manual . Once the select button is touched. Left scroll decrease button Touch the left scroll decrease button to scroll to another value in decreasing order. and the next screen appears. On the first screen. Sample screen one Copy from Letter (8.5 x 11 in.) Copy to Letter (8. Only a few are chosen to demonstrate the use of the buttons. Right scroll increase button Touch the right scroll increase button to scroll to another value in increasing order.) Plain Paper Content Text Scale Auto Photograph Darkness Printed Image Text/Photo Sides (Duplex) Portrait 1-sided to 1-sided Scan the ADF Scan the flatbed Back Information on touch-screen buttons Button Button name Touch button Function or description Touch the select button to have another screen appear with additional items. the user default setting is shown.5 x 11 in.7500-XXX Using the LCD touch-screen buttons The following section provides information on navigating through several screens. touching another item shown on the screen changes the user default setting.

these two choices indicate that two types of scanning are possible. Submit Scan the flatbed Back Back When the Back button is shaped like this. If a different value within a menu item is touched. both forward and backward navigation is possible from this screen. all the selections for scanning have been made. the screen closes. Touch Back to return to the previous screen. To save the value as the new user default setting. • See a full text field on the right. and all the settings for the scan job made on Sample screen one are lost. it needs to be saved to become the current user default setting. One of the preceding green buttons should be touched. no other navigation is possible from this screen except to go back. Back Back Diagnostic information 2-9 . If any other choice is made on the navigation bar. A green button indicates a choice. Scan the ADF Scan the flatbed Scan the ADF Submit On the gray navigation bar. For example. One may choose to scan from the ADF or the flatbed. The only other button available is Back.7500-XXX Button Button name Left arrow button Function or description Touch the left arrow button to scroll left to: • Reach a decreased value shown by an illustration. in <color>Sample screen one. • See a full text field on the left. touch Submit. When the Back button is shaped like this. Right arrow button Touch the right arrow button to scroll right to: • Reach an increased value shown by an illustration. so there are other options available on the screen besides selecting Back.

) Folio (8. such as a list of menu items or values. This is an unselected radio button. Copy from: Letter (8.) A4 (210 x 297 mm) Cancel Job Continue Information on touch-screen buttons Button Button name Down arrow Function or description Touch the down arrow to move down to the next item in a list.) Statement (5. In <color>Sample screen two.7500-XXX Sample screen two Unknown paper size.5 x 8. the down arrow is gray to indicate that it is not active since the end of the list appears on this screen. When on the first screen presented with a long list. It only appears if the entire listing cannot be seen on one screen. On the second screen needed to show the rest of the listed item.5 in. Touch a radio button to select it.5 in. the only paper size selected is Letter. The radio button changes color to show it is selected. the up arrow is blue to show that it is active.) Legal (8. such as a list of menu items or values. the up arrow is gray to indicate that it is not active.5 x 14 in.) Executive (7. The down arrow does not appear on a screen with a short listing.25 x 10. On the last screen of the listing. 5 x 13 in. Touch the up arrow to move up to the next item in a list.5 x 11 in. 2-10 MFP Service Manual . Up arrow Unselected radio button Touched radio button This is a selected radio button.

the Copy screen appears like “Sample screen one” on page 2-8. Darkness. Other touch-screen buttons Button Button name Custom Function or description Allows for creating a custom button based on the user’s needs. The next screen appears showing values. 5 Touch Plain Paper for the type of print media needed. The other settings on the Copy screen available are Duplex. 4 Touch Next and a new screen appears. For example. Touch to cancel out of a screen and return to the previous screen. Diagnostic information 2-11 . Cancel Job Continue Continue Touch Continue after a menu item or value on a screen is selected and more changes need to be made for a job from the original screen. Touch Touch to select a menu. Scale. 6 Touch Continue. Once Continue is touched. The Copy screen returns to allow other selections besides Copy to. if one touched Copy on the home screen. the original screen appears. 3 Touch Legal and a new screen appears. and Copies. The next screen appears showing menu items.7500-XXX Button Button name Cancel Job Function or description See “Cancel Jobs” on page 2-7. Collate. Touch to select a menu item. 2 Touch MP Feeder and a new screen appears. 1 Touch the select button by the Copy to box and a new screen appears. The following example shows how the Continue button reacts. Cancel Cancel Touch Cancel to cancel an action or a selection. Touch Continue to return to the original screen and make other setting changes for a copy job before the Copy it button is touched to start the job.

such as copy or fax. and then printing the job would begin. If this feature is used on the Number of Copies screen before the Number of Copies is set and saved. it looks faded with a faded word on it. Attendance message alert 2-12 MFP Service Manual . The Number of Copies is not underlined since this is the current screen. It was probably active on the previous screen. Features Feature Menus <arrow>‡ Settings <arrow>‡ Copy Settings <arrow>‡ Number of Copies Feature name Menu trail line Description A line is located at the top of each menu screen. If an attendance message occurs which closes a function. Gray button Touch this button to select the action appearing on the button.7500-XXX Button Done Button name Function or description Allows specifying that a job is finished. The Home button appears on every screen except the home screen. Home Touch the Home button to return to the home screen. when scanning an original document. It gives the exact location within the menus. This feature acts as a trail. one could indicate that the last page is scanned. It means the button is not active or unavailable on this screen. Done Back Back Touch the Back button to return to the previous screen. This feature indicates an attendance message exists. and no settings are saved on the screen where it was touched. The Back button appears on each menu screen except for the home screen. For example. Touch any of the underlined words to return to that menu or menu item. See the “Home screen and Home screen buttons” on page 2-5. but the selections made on the previous screen caused it to be unavailable on the current screen. then the selection is not saved. then a blinking red exclamation point appears over the function button on the home screen. Grayed out button When this button appears. and it does not become the user default setting.

01 Paper jam Check area A 202.00 Sensor (registration) off jam (too long)” on page 2-40.03 Sensor (exit 2) static jam” on page 2-50. Sensor (fuser exit) off (too short) jam The sensor (fuser exit) is turned off earlier than the specified time after the sensor (fuser exit) is turned on. Go to “200.03 Paper jam Check areas A. Sensor (exit 2) off jam The sensor (exit 2) is not turned off within the specified time after the sensor (exit 2) is turned on.02 Sensor (exit 2) on jam in standard bin or finisher” on page 2-49. E 203.00 Paper jam Check area A Error contents Sensor (registration) off jam (too long) Description/Action The sensor (registration) is not turned off within the specified time after the registration clutch is turned on. Refer to “203. Sensor (exit 2) on jam The sensor (exit 2) is not turned on within the specified time after the sensor (fuser exit) is turned on. Sensor (exit 2) is on in the standard bin or simplex finisher The sensor (exit 2) was turned on when the media is delivered to the exit 1 standard bin or simplex finisher.01 Sensor (registration) static on jam” on page 2-41. Go to “201.02 Sensor (fuser exit) static jam” on page 2-45. Sensor (fuser exit) off jam The sensor (fuser exit) is not turned off within the specified time after the sensor (fuser exit) is turned on. Go to“200. Go to “202. E Diagnostic information 2-13 .02 Paper jam Check areas A. Go to “202.00 Paper jam Check area A 202.7500-XXX Error code messages Error code or message 200.00 Sensor (fuser exit) off jam” on page 2-43. Sensor (exit 2) static jam Media remains on the sensor (exit2). 200. Sensor (fuser exit) static jam Media remains on the sensor (fuser exit).01 Sensor (exit 2) off jam” on page 2-47.01 Paper jam Check areas A. E 203. Go to “203. Sensor (registration) static jam Media remains on the sensor (registration).00 Paper jam Check area A 203. Go to “203. Go to “202.00 Paper jam Check area A Sensor (fuser exit) on jam 202.02 Paper jam Check area A 203.00 Sensor (fuser exit) on jam” on page 2-42.00 Sensor (exit 2) on jam” on page 2-45.01 Sensor (fuser exit) off (too short) jam” on page 2-44. Go to “203. The sensor (fuser exit) is not turned on within the specified time after the registration clutch is turned on.01 Paper jam Check area A 201.

Sensor (registration) on jam (tray 1 feed) The sensor (registration) is not turned on within the specified time after the sensor (pre-feed) media feed unit 1 is turned on. Go to “242. Go to “231. Go to “231. Go to “242.02 Sensor (registration) on jam (tray 2 feed)” on page 2-64.02 Paper jam Check area B Error contents Sensor (duplex wait) on jam Description/Action The sensor (duplex wait) is not turned on within the specified time after the exit2 motor is turned on.00 Sensor (duplex wait) on jam” on page 2-52. Go to “242. 242.7500-XXX Error code or message 230. tray 1 241.00 Sensor (registration) on jam (duplex paper feed)” on page 2-54.00 Sensor (pre-feed) on jam (tray 2 feed)” on page 2-60.01 Sensor (tray 2 feed-out) on jam (tray 2 feed)” on page 2-62.01 Paper jam Check areas A. Sensor (duplex wait) static jam Media remains on the sensor (duplex wait).01 Paper jam Check area D 231. Sensor (pre-feed) on jam (tray 1 feed) The sensor (pre-feed) tray 1 is not turned on within the specified time after the tray 1 media feed lift motor is turned on. Sensor (registration) on jam (duplex paper feed) Sensor (registration) on jam (duplex paper feed) Sensor (registration) is not turned on within the specified time after the sensor (duplex wait) is turned on. tray 1 242.00 Sensor (pre-feed) on jam (tray 1 feed)” on page 2-58. Sensor (registration) on jam (tray 2 feed) The sensor (registration) is not turned on within the specified time after the sensor (tray 2 feed-out) is turned on. Sensor (tray 2 feed-out) on jam (tray 2 feed) The sensor (tray 2 feed-out) is not turned on within the specified time after the sensor (pre-feed) media feed unit 2 is turned on. Go to “230.01 Paper jam Check area B. Go to “242.00 Paper Jam Check area.03 Sensor (tray 2 feed-out) static jam” on page 2-66. tray 2 242. Go to “241.03 Paper jam Check area B Sensor (tray 2 feed-out) static jam Media remains on the sensor (tray 2 feed-out).00 Paper jam Check areas A. Sensor (registration) is not turned on within the specified time after the duplex motor is turned on. 2-14 MFP Service Manual .01 Sensor (registration) on jam (tray 1 feed)” on page 2-59. D 231.01 Sensor (registration) on jam (duplex paper feed)” on page 2-56. Sensor (pre-feed) on jam (tray 2 feed) The sensor (pre-feed) tray 2 is not turned on within the specified time after the tray 2 media feed lift motor is turned on.01 Paper jam Check areas A. D 241.00 Paper jam Check area tray 2 242. E 230.01 Sensor (duplex wait) static jam” on page 2-54.00 Paper jam Check areas n A. Go to “241. Go to “230.

7500-XXX Error code or message 243.01 Paper jam Check areas C. 243. 2TM equipped machines. refer to the Options Service Manual. 2TM equipped machines. go to “243.01 Sensor (tray 3 feed-out) on jam (tray 3 media feed)” on page 2-68. TTM equipped machines. refer to the Options Service Manual. tray 4 Sensor (tray 3 feed-out) on jam (tray 4 media feed) The sensor (tray 3 feed-out) is not turned on within the specified time after the sensor (tray 4 feed-out) is turned on.00 Paper jam Check area tray 3 Error contents Sensor (pre-feed) on jam (tray 3 media feed) Description/Action The sensor (pre-feed) is not turned on within the specified time after the tray 3 feed lift motor is turned on. 243. TTM equipped machines. refer to the Options Service Manual.03 Paper jam Check area B Sensor (registration) on jam (tray 3 media feed) The sensor (registration) is not turned on within the specified time after the sensor (tray 3 feed-out) is turned on.04 Sensor (tray 3 feed-out) static jam” on page 2-73.01 Paper jam Check areas C.00 Paper jam Check areas C. refer to the Options Service Manual. tray 4 Sensor (tray 4 feed-out) on jam (tray 4 media feed) The sensor (tray 4 feed-out) is not turned on within the specified time after the sensor (pre-feed) is turned on.01 Sensor (tray 3 feed-out) on jam (tray 4 media feed)” on page 2-77. refer to the Options Service Manual.03 Sensor (registration) on jam (tray 3 media feed)” on page 2-71. 244. Diagnostic information 2-15 .04 Paper jam Check area C Sensor (tray 3 feed-out) static jam Media remains on the sensor (tray 3 feed-out). go to “243.02 Paper jam Check areas A. TTM equipped machines. TTM equipped machines. go to “243. go to “243.02 Sensor (tray 2 feed-out) on jam (tray 3 media feed)” on page 2-70. 2TM equipped machines. 2TM equipped machines. 2TM equipped machines. TTM equipped machines.00 Sensor (pre-feed) on jam (tray 3 media feed)” on page 2-66. go to “243. 243. B Sensor (tray 2 feed-out) on jam (tray 3 media feed) The sensor (tray 2 feed-out) is not turned on within the specified time after the sensor (tray 3 feed-out) is turned on.00 Sensor (tray 4 feed-out) on jam (tray 4 media feed)” on page 2-74. TTM equipped machines. 244. tray 3 Sensor (tray 3 feed-out) on jam (tray 3 media feed) The sensor (tray 3 feed-out) is not turned on within the specified time after the pre-feed sensor3 is on. go to “244. 2TM equipped machines. refer to the Options Service Manual. go to “244. 2TM equipped machines. 243. refer to the Options Service Manual. TTM equipped machines.

refer to the Options Service Manual.00 Paper jam Check areas A. TTM equipped machines.04 Sensor (pre-feed) on jam (tray 4 media feed)” on page 2-82. go to “244. Refer to the Options Service Manual. 2-16 MFP Service Manual .02 Paper jam Check area B 245. refer to the Options Service Manual. Sensor (tray 5 pre-feed) on jam The sensor (tray 5 pre-feed) is not turned on with in the specified time after the HCF feed lift motor is turned on. tray 5 245. Refer to the Options Service Manual. Sensor (registration) on jam The sensor (registration) on the printer is not turned on within the specified time after the HCF feed lift motor is turned on. TTM equipped machines.02 Paper jam Check areas B. Refer to the Options Service Manual. Go to “250. 2TM equipped machines.03 Paper jam Check area K 250.04 Paper jam Check area tray 4 Sensor (pre-feed) on jam (tray 4 media feed) The sensor (pre-feed) is not turned on within the specified time after the tray 4 feed lift motor is turned on. 2TM equipped machines. Sensor (registration) on jam (MPF pick) The sensor (registration) is not turned on within the specified time after the MPF pick solenoid is turned on. TTM equipped machines. MPF Sensor (tray 4 feed-out) static jam Media remains on the sensor (tray 4 feed-out). 2TM equipped machines.7500-XXX Error code or message 244.05 Paper jam Check areas C. 244. refer to the Options Service Manual. TTM equipped machines. 2TM equipped machines. Refer to the Options Service Manual. go to “244. refer to the Options Service Manual.03 Sensor (registration) on jam (tray 4 media feed)” on page 2-81. go to “244. Sensor (tray 5 feed-out) static jam Paper remains on the sensor (tray 5 feed-out).05 Sensor (tray 4 feed-out) static jam” on page 2-84. tray 4 245.03 Paper jam Check area B Sensor (registration) on jam (tray 4 media feed) The sensor (registration) is not turned on within the specified time after the sensor (tray 4 feed-out) is turned on. 244. Sensor (tray 2 feed-out) on jam The sensor (tray 2 feed-out) on the printer is not turned on within the specified time after the HCF feed lift motor is turned on. 244.00 Paper jam Check area K. go to “244.01 Paper jam Check area K 245.02 Sensor (tray 2 feed-out) on jam (tray 4 media feed)” on page 2-79. C Error contents Sensor (tray 2 feed-out) on jam (tray 4 media feed) Description/Action The sensor (tray 2 feed-out) is not turned on within the specified time after the sensor (tray 4 feed-out) is turned on.00 Sensor (registration) on jam (MPF pick)” on page 2-85.

Sensor (bridge unit media exit) on jam A Sensor (bridge unit media exit) is not turned on within the specified time after the sensor (bridge unit media entrance) is turned on. Refer to the Options Service Manual. the sensor (fuser exit) in the printer is in the on state.01 Paper jam Check area F Sensor (bridge unit media exit) on jam B Sensor (bridge unit media exit) is not turned on within the specified time after the sensor (bridge unit media entrance) is turned on. G4 Sensor (bridge unit media exit) on jam C Sensor (bridge unit media exit) is not turned on within the specified time after the sensor (bridge unit media entrance) is turned on. Refer to the Options Service Manual. Sensor (bridge unit media exit) static jam A Paper remains on the sensor (bridge unit media exit).00 Paper jam Check area A Error contents Sensor (bridge unit media entrance) on jam Description/Action Sensor (bridge unit media entrance) is not turned on within the specified time after the sensor (fuser exit) in the printer is turned on.01 Paper jam Check area A 280.00 Paper jam Check areas A 280. 281. Refer to the Options Service Manual.02 Paper jam Check area F 281. Refer to the Options Service Manual. the sensor (bridge unit media entrance) is in the on state.01 Paper jam Check areas F 283.03 Paper jam Check area F 282. 281. At this time. Refer to the Options Service Manual. Diagnostic information 2-17 . Refer to the Options Service Manual.02 Paper jam Check area F 281. Refer to the Options Service Manual. the sensor (bridge unit media exit) is turned on. Sensor (bridge unit media entrance) static jam B Paper remains on the sensor (bridge unit media entrance). Refer to the Options Service Manual. At this time. Refer to the Options Service Manual. Sensor (finisher media entrance) static jam A Paper remains on the sensor (finisher media entrance).00 Paper jam Check areas G. Sensor (finisher media entrance) on jam Sensor (finisher media entrance) is not turned on with the specified time after the sensor (bridge unit media exit) is turned on. Refer to the Options Service Manual. At this time.7500-XXX Error code or message 280. Sensor (bridge unit media entrance) static jam A Paper remains on the sensor (bridge unit media entrance). Sensor (buffer path) on jam A Sensor (buffer path) is not turned on within the specified time after the sensor (finisher media entrance is turned on.00 Paper jam Check area F 282.

02 Paper jam Check areas G2. At this time the sensor (bridge unit media exit) is turned on.00 Paper jam Check area F Error contents Sensor (buffer path) on jam B Description/Action Sensor (buffer path) is not turned on within the specified time after the sensor (finisher media entrance is turned on. At this time. At this time.03 Paper jam Check area G2 284. 284. Refer to the Options Service Manual. 284. At this time. Sensor (buffer path) static jam B Paper remains on the sensor (finisher buffer path). Refer to the Options Service Manual.04 Paper jam Check areas G4 284. Sensor (lower media exit) off jam B Finisher sensor (lower media exit) not turned off within the specified time after the finisher sensor (lower media exit) on. the sensor (diverter gate) is on state but the sensor (finisher media entrance) is turned off. Refer to the Options Service Manual. 284. the sensor (bridge unit media exit) is turned off. Refer to the Options Service Manual.03 Paper jam Check areas G2 283. 2-18 MFP Service Manual . the sensor (finisher media entrance) is turned on. G3 283.01 Paper jam Check area F Sensor (lower media exit) on jam A Sensor (buffer path) is not turned on within the specified time after the sensor (finisher media entrance) is turned on. Sensor (buffer path) static jam A Paper remains on the sensor (finisher buffer path).04 Paper jam Check area H Sensor (lower media exit) on jam C Finisher sensor (lower media exit) not turned on within the specified time after the sensor (buffer path) is turned on. Refer to the Options Service Manual. G3 Sensor (lower media exit) on jam B Sensor (buffer path) is not turned on within the specified time after the sensor (bridge unit media entrance) is turned on. Refer to the Options Service Manual.7500-XXX Error code or message 283. both sensor (diverter gate) and sensor (finisher media exit) are on state. Refer to the Options Service Manual. the sensor (diverter gate) is turned on. At this time.02 Paper jam Check areas G2. Sensor (buffer path) static jam C Paper remains on the sensor (finisher buffer path). Refer to the Options Service Manual. At this time. At this time. Sensor (lower media exit) off jam A Sensor (lower media exit) is not turned off within the specified time after the finisher sensor (lower media exit) is turned on.01 Paper jam Check area G2 283. the sensor (finisher media entrance) is turned on. At this time. the sensor (diverter gate) is turned off. Refer to the Options Service Manual.

At this time. the sensor (bridge unit media exit) is turned off. Refer to the Options Service Manual. Refer to the Options Service Manual.05 Paper jam Check area H 285.05 Paper jam Check area F Sensor (upper media exit) static jam A Paper remains on the sensor (upper media exit). the sensor (bridge unit media exit) is turned on. Refer to the Options Service Manual. Refer to the Options Service Manual. Refer to the Options Service Manual. 287.7500-XXX Error code or message 284. Finisher set eject jam Finisher sensor (compiler media in) is not turned on within the specified time after the media eject motor is turned on. Diagnostic information 2-19 . Sensor (compiler media in) static jam Paper remains on the sensor (compiler media in). Refer to the Options Service Manual. Sensor (upper media exit) on jam A Sensor (upper media exit) is not turned on within the specified time after the sensor (finisher media entrance) is turned on. At this time. 287. the sensor (bridge unit media exit) is turned on.00 Paper jam Check area H 287.04 Paper jam Check area G Sensor (upper media exit) off jam B Sensor (upper media exit) is not turned off within the specified time after the sensor (upper media exit) is turned off. 287. At this time. the sensor (bridge unit media exit) is on state Refer to the Options Service Manual. At this time. Refer to the Options Service Manual.00 Paper jam Check area F Error contents Sensor (lower media exit) static jam Description/Action Paper remains on the sensor (lower media exit).00 Paper jam Check area H 286. At this time. 287. G3 Sensor (upper media exit) on jam B Sensor (upper media exit) is not turned on within the specified time after the sensor (finisher media entrance) is turned on. At this time. 287.02 Paper jam Check areas G1.03 Paper jam Check area G1 Sensor (upper media exit) on jam C Sensor (upper media exit) is not turned on within the specified time after the sensor (finisher media entrance) is turned on. the sensor (bridge unit media exit) is turned on.01 Paper jam Check area F Sensor (upper media exit) off jam A Sensor (upper media exit) is not turned off within the specified time after the sensor (upper media exit) is turned on. the sensor (bridge unit media exit) is turned on. Refer to the Options Service Manual.

Sensor (upper media exit) static jam C Paper remains on the sensor (upper media exit). 288.7500-XXX Error code or message 287. At this time the sensor (bridge unit media exit) is turned on.06 Paper jam Check areas G1. 288. Refer to the Options Service Manual. At this time. both sensor (finisher media entrance) and sensor (bridge unit media exit) are turned off. both sensor (finisher media entrance) and sensor (bridge unit media exit) are turned off. the sensor (finisher media entrance) is turned on.00 Paper jam Check area F 288.02 Paper jam Check areas G2. Refer to the Options Service Manual. Refer to the Options Service Manual. 2-20 MFP Service Manual . Sensor (diverter gate) on jam Sensor (diverter gate) is not turned on within the specified time after the sensor (bridge unit media exit) is turned on.05 Paper jam Check areas G2. both sensor (bridge unit media exit) and sensor (finisher media entrance) are turned off. Refer to the Options Service Manual.06 Paper jam Check area G2 Sensor (diverter gate) static jam (to stacker bin) C Paper remains on the sensor (diverter gate) when the finisher is in the stacker bin exit mode.07 Paper jam Check area G1 288. Refer to the Options Service Manual. Sensor (diverter gate) static jam (to top bin) A Paper remains on the sensor (diverter gate) when the finisher is in the upper bin exit mode. G3 287. the sensor (finisher media entrance) is turned on. At this time. Refer to the Options Service Manual. 288. Sensor (diverter gate) static jam (to stacker bin) A Paper remains on the sensor (diverter gate) when the finisher is in the stacker bin exit mode. but the sensor (bridge unit media exit) is turned off. At this time. the sensor (bridge unit media exit) is off state but the finisher sensor (finisher media entrance) is turned on. G3 Sensor (diverter gate) static jam (to stacker bin) B Paper remains on the sensor (diverter gate) when the finisher is in the stacker bin exit mode. 288. Refer to the Options Service Manual. the sensor (bridge unit media exit) is turned on. At this time. At this time. G3 Sensor (diverter gate) static jam (to top bin) B Paper remains on the sensor (diverter gate) when the finisher is in the upper bin exit mode. At this time. Refer to the Options Service Manual.03 Paper jam Check area G1 288. but the sensor (bridge unit media exit) is turned off. At this time. Refer to the Options Service Manual.01 Paper jam Check area F Error contents Sensor (upper media exit) static jam B Description/Action Paper remains on the sensor (upper media exit).04 Paper jam Check area F Sensor (diverter gate) static jam (to top bin) C Paper remains on the sensor (diverter gate) when the finisher is in the upper bin exit mode.

12 Scanner jam Remove all originals from the scanner. After the Pre Feed operation started for the second sheet.11 Scanner jam Remove all originals from the scanner. the feed drive motor turned on (CW)) in Duplex mode. the feed drive motor turned on (CW)) in Duplex or Simplex mode. the sensor (ADF pre-registration) did not turn off within the specified time. Sensor (ADF registration) on jam side 2 After the sensor (ADF pre-registration) turned on at Invert. Go to “290. After the ADF registration motor turned on in duplex mode. Go to “290.13 Sensor (ADF registration) off jam” on page 2-99. the sensor (ADF registration) did not turn off within the specified time.00 Switch (sheet through) static jam” on page 2-87. Error contents Switch (sheet through) static jam Description/Action The system detected that the sensor (sheet through) is on. 290. Go to “290. the sensor (ADF preregistration) did not turn on within the specified time. Go to “290. the sensor (ADF registration) did not turn on within the specified time. Go to “290. the sensor (ADF pre-registration) did not turn off within the specified time. 290.02 Sensor (ADF pre-registration) on jam ADF simplex side 1” on page 2-90. 290.02 Scanner jam Remove all originals from the scanner. Sensor (sheet through) on jam After the first feed operation started.11 Sensor (ADF registration) on jam ADF simplex side 1” on page 2-95. Go to “290. 290. Go to “290. Diagnostic information 2-21 . the feed drive motor turned on (CCW)). 290.00 Scanner jam Remove all originals from the scanner. Sensor (ADF pre-registration) on jam ADF simplex side 1 After the Pre Feed operation started for the first sheet.03 Sensor (ADF pre-registration) off jam” on page 2-92.12 Sensor (ADF registration) on jam side 2” on page 2-97. 290. Sensor (ADF pre-registration) off jam After the sensor (sheet through) turned off in simplex mode. the feed drive motor turned on (CW)) in Duplex mode.7500-XXX Error code or message 290. 290.10 Scanner jam Remove all originals from the scanner.01 Scanner jam Remove all originals from the scanner. the sensor (ADF pre-registration) did not turn on within the specified time. the sensor (ADF registration) did not turn on within the specified time.13 Scanner jam Remove all originals from the scanner.01 Sensor (sheet through) on jam” on page 2-87. Sensor (ADF registration) on jam ADF simplex side 1 After pre-registration started. the sensor (sheet through) did not turn on within the specified time. Sensor (ADF registration) off jam After the sensor (ADF pre-registration) turned off during the Read operation. Sensor (ADF pre-registration) static jam The system detected that the sensor (ADF preregistration) is on.10 Sensor (ADF pre-registration) static jam” on page 2-94. Go to “290.03 Scanner jam Remove all originals from the scanner.

Go to “290. 291. Go to “290. Sensor (ADF inverter) on jam 2 After the Read Speed Control operation started. Sensor (ADF registration) static jam The system detected that the sensor (ADF preregistration) is on. the sensor (ADF inverter) did not turn on within the specified time.00 Sensor (ADF registration) static jam” on page 2-108. Go to “291. Sensor (ADF width APS 3) static jam The system detected that the sensor (ADF width APS 3) is on.01 Sensor (ADF inverter) off jam (inverting)” on page 2-109. the ADF registration motor turned on (CCW)).7500-XXX Error code or message 290. Sensor (ADF width APS 1) static jam The system detected that the sensor (ADF width APS 1) is on. the sensor (ADF inverter) did not turn off within the specified time. Go to “290. Error contents Sensor (ADF inverter) on jam (Inverting) Description/Action After the sensor (ADF registration) turned on during the Invert operation.23 Scanner jam Remove all originals from the scanner.00 Scanner jam Remove all originals from the scanner. 291.15 Scanner jam Remove all originals from the scanner. 290. 290. Go to “290.21 Sensor (ADF width APS 1) static jam” on page 2-106. the sensor (ADF inverter) did not turn off within the specified time.01 Scanner jam Remove all originals from the scanner. After the ADF registration motor turned on (CCW) during Invert operation.22 Scanner jam Remove all originals from the scanner. Sensor (ADF width APS 2) static jam The system detected that the sensor (ADF width APS 2) is on.23 Sensor (ADF width APS 3) static jam” on page 2-108. 290.21 Scanner jam Remove all originals from the scanner. Sensor (ADF inverter) off jam (Inverting) After the sensor (ADF registration) turned off during the Invert operation of the last document. 290. 2-22 MFP Service Manual .02 Scanner jam Remove all originals from the scanner.02 Sensor (ADF inverter) on jam 2” on page 2-111.14 Sensor (ADF inverter) on jam (Inverting))” on page 2-101. the sensor (ADF inverter) did not turn on within the specified time. 291.22 Sensor (ADF width APS 2) static jam” on page 2-107. Go to “291. the sensor (ADF registration) did not turn off within the specified time. Go to “291.14 Scanner jam Remove all originals from the scanner. Sensor (ADF registration) off jam (inverting) After the sensor (ADF pre-registration) turned off at Invert. Go to “290.15 Sensor (ADF registration) off jam (inverting)” on page 2-103.

Go to “295. it was detected that the Fast Scan Direction size was different from the width of the document guide.00 Scanner jam Remove all originals from the scanner. Too Short Size Jam The system detected a document with a length shorter than 115mm in the Slow Scan Direction. Go to “294.03 Too short size jam” on page 2-125.03 Scanner jam Remove all originals from the scanner. Size mismatch Jam (Mixsize) In Mixed Size Originals. the sensor (ADF pre-registration) did not turn off within the specified time. 295.01 Sensor (ADF pre-registration) on jam side 2” on page 2-117. Go to “295. 295. 295. the ADF registration motor turned on (CW)) at Invert.02 Scanner jam Remove all originals from the scanner. the sensor (ADF inverter) did not turn off within the specified time.03 Sensor (ADF inverter) off jam” on page 2-113.00 Size mismatch jam (mix-size)” on page 2-121.00 Sensor (ADF inverter) static jam” on page 2-116. (Simplex mode) After the ADF registration motor turned on (CCW) during the Read operation.02 Sensor (ADF pre-registration) off jam on inverting” on page 2-119. the sensor (ADF inverter) did not turn off within the specified time. Go to “295. the sensor (ADF pre-registration) did not turn on within the specified time. Sensor (ADF pre-registration) on jam side 2 After the Invert operation started.02 Scanner jam Remove all originals from the scanner. 294. (Simplex mode) After the sensor (ADF registration) turned off during the Read operation. 295. 294. Error contents Sensor (ADF inverter) off jam Description/Action After the sensor (ADF registration) turned off during the Read operation of the last document.7500-XXX Error code or message 291.00 Scanner jam Remove all originals from the scanner. Invalid Combine Size Jam An invalid document size combination was detected. Sensor (ADF pre-registration) off jam on inverting After the ADF registration motor turned on at Invert. Diagnostic information 2-23 . the sensor (ADF inverter) did not turn off within the specified time.02 Invalid combine size jam” on page 2-124. Go to “294. 294. Size mismatch Jam (No Mixsize) The second and subsequent documents are different size from the first document. Go to “294.01 Scanner jam Remove all originals from the scanner.01 Scanner jam Remove all originals from the scanner. Sensor (ADF inverter) static jam The system detected that the sensor (ADF inverter) is on.01 Size mismatch jam (no mix-size)” on page 2-123. (Duplex mode) Go to “291.03 Scanner jam Remove all originals from the scanner. Go to “295.

check tray 3 guides 34 Incorrect media.04 Too long size jam” on page 2-127. Tray 4 media size mismatch in length Go to “Tray 4 media size mismatch in length” on page 2-209. Go to “PC cartridge set failure” on page 2-190. 34 Incorrect media. Go to “PC cartridge end of life” on page 2-189. Go to “Tray 1 media size mismatch in length” on page 2-201. Scanner power cable missing or unplugged The scanner is not receiving input power. Go to “Scheduled maintenance required” on page 2-193. A toner cartridge of a incorrect specification is installed. PC cartridge set failure PC cartridge RFID failure A PC cartridge of a incorrect specification is installed. Scheduled maintenance required Service is required to maintain printer performance. PC cartridge end of life The PC cartridge needs to be replaced. Go to “PC cartridge RFID failure” on page 2-189. Toner cartridge RFID failure Tray 1 media size mismatch in length The media length detected by the sensor (registration) after the media is fed from media tray 1 does not match the length detected by media tray 1 switch (media size). Go to “Toner cartridge RFID failure” on page 2-199. The PC cartridge is not installed or is not installed properly. 298.4mm or longer • Duplex mode: 480.01 Error contents Too Long Size Jam Description/Action The system detected a document with the following length in the Slow Scan Direction: • Simplex mode: 672. 32 Unsupported toner cartridge 34 Incorrect media. Go to “Tray 2 media size mismatch in length” on page 2-203.01 Scanner cable missing or unplugged” on page 2-128.04 Scanner jam Remove all originals from the scanner.7500-XXX Error code or message 295. check tray 1 guides. 34 Incorrect media.1mm or longer Go to “295. Go to Go to “298. 2-24 MFP Service Manual . check tray 4 guides 80 Scheduled maintenance 84 Insert PC unit 84 PC unit abnormal 84 Replace PC unit Tray 3 media size mismatch in length Go to “Tray 3 media size mismatch in length” on page 2-207. check tray 2 guides Tray 2 media size mismatch in length The media length detected by the sensor (registration) after the media is fed from media tray 2 does not match the length detected by media tray 2 switch (media size).

has failed. Communication timeout Go to “842.12 Service scanner failure 843.00 Sensor (scanner HP) failure” on page 2-134. Invalid message command Go to “842.00 Image pipeline ASIC failure” on page 2-128. Diagnostic information 2-25 . Scanner communication failure Controller detected a communication failure.11 Service scanner failure 842. Scanner unit assembly communication failure Communication failure occurred between the scanner controller card assembly and the RIP card assembly. 842. prior to being printed. Scanner communication failure Controller detected a communication failure. Scanner communication failure Controller detected a communication failure packet timeout.00 Service image pipeline Error contents Image pipeline ASIC failure Description/Action The image pipeline for processing the data that comes from the scanner.03 Scanner communication failure” on page 2-131. Invalid message parameter(s) Go to “842.11 Scanner communication failure (by scanner)” on page 2-132.10 Service scanner failure 842.00 Scanner communication failure” on page 2-129.04 Scanner communication failure” on page 2-131. Sensor (scanner HP) failure An failure occurred while counting the pulses of the scanner drive motor assembly. Go to “842.ADF communication failure Communication failure occurred between the scanner controller card assembly and the ADF controller card assembly.10 Scanner unit assembly . Go to “841. Go to “843.00 Service scanner failure Scanner communication failure Controller detected a communication failure.ADF communication failure” on page 2-132.01 Scanner communication failure” on page 2-129. Scanner communication failure (by scanner) Communication failure occurred between the scanner controller card assembly and the RIP card assembly. Go to “842.03 Service scanner failure 842.00 Service scanner failure 842. After the Carriage Motor turned on. Scanner unit assembly . Go to “842. Go to “842.12 Scanner unit assembly communication failure” on page 2-133. Scanner communication failure Controller detected a communication failure.02 Scanner communication failure” on page 2-130. Invalid message checksum Go to “842. the sensor (scanner HP) did not turn on within the specified time.7500-XXX Error code or message 841.02 Service scanner failure 842.04 Service scanner failure 842.01 Service scanner failure 842.

22 Service scanner failure 843. The ADF controller card assembly RAM has failed in the read/write operation.11 ADF EEPROM failure” on page 2-135. Go to “843. Go to “843.21 Service scanner failure 843.11 Service scanner failure 843.22 Scanner unit assembly EEPROM sub system failure” on page 2-138.10 ADF RAM test failure” on page 2-135. Image processing failure An failure occurred in the image-processing system. Scanner cooling fan failure The scanner cooling fan has failed. the sensor (pick roll position HP) did not turn off within the specified time. the sensor (pick roll position HP) did not turn on within the specified time.12 Service scanner failure ADF EEPROM failure The ADF-EEPROM failed during the read/write operation.24 Service scanner failure 843. Go to “843.12 ADF pick roll position lift up failure” on page 2-136. Scanner unit assembly EEPROM sub system failure The scanner unit assembly EEPROM failed during the read/write operation.24 Image processing failure” on page 2-139.20 Service scanner failure 843. Go to “843. Go to “843.20 Scanner unit assembly connection failure” on page 2-137 Scanner unit assembly EEPROM failure The scanner unit assembly EEPROM failed during the read/write operation. Go to “843.21 Scanner unit assembly EEPROM failure” on page 2-137.23 Service scanner failure 843.25 Scanner controller card assembly failure 1” on page 2-139. ADF RAM test failure 843.25 Service scanner failure Scanner unit assembly connection failure There is an open circuit in the scanner interface cable assembly between the scanner controller card assembly and the RIP card assembly. Go to “843. Go to “843.23 Scanner cooling fan failure” on page 2-138. Go to “843. 2-26 MFP Service Manual . After the pick roll position motor assembly started normal rotation.01 Service scanner failure 843. Scanner controller card assembly failure 1 An internal processing failure occurred in the scanner controller card assembly. 843. ADF pick roll position lift up failure After the pick roll position motor assembly started reverse rotation.01 Scanner carriage over run failure” on page 2-135.7500-XXX Error code or message 843.10 Service scanner failure Error contents Scanner carriage over run failure Description/Action The scanner carriage has over run. (It checks at the time of power on) Go to “843.

00 Service scanner failure 844.7500-XXX Error code or message 843.26 Service scanner failure 844. CCD initialization (lamp on) failure The CCD does not make a correct output when it receives a specified amount of light. Switch (platen interlock) open The system detected that the switch (platen interlock) is open. 845. Go to “846. Go to “844. Scanner communication failure Controller detected failures. Go to “845.00 Exposure lamp failure” on page 2-140.12 Service scanner failure 846.01 White reference/exposure lamp illumination failure” on page 2-141. Scanner communication failure Controller detected failures.10 Sensor (ADF width APS X) failure” on page 2-145. Go to “846.00 Scanner communication failure” on page 2-144. White reference/exposure lamp Illumination failure The large platen glass is not properly installed or missing The white reference initialization of the scanner unit assembly has failed after a POR or the amount of light from the exposure lamp is inadequate at the start of the scan.10 Service scanner failure 846. Go to “845.02 CCD initialization (lamp off) failure” on page 2-144.01 Service scanner failure 846.26 Scanner controller card assembly failure 2” on page 2-140.13 Switch (platen interlock) open” on page 2-147.01 Scanner communication failure” on page 2-145.01 Service scanner failure 845. sensor (ADF width APS 2) and sensor (ADF width APS 3) are abnormal. CCD initialization (lamp off) failure The CCD does not make a correct output when light is absent.02 Service scanner failure 846.00 Service scanner failure 846.00 CCD failure” on page 2-143. Exposure lamp failure A failure has occurred with the exposure lamp. The combinations of outputs from the sensor (ADF width APS 1). Scanner download timeout Go to “846. Sensor (ADF width APS X) failure Scanner unit assembly software logic failure A software failure was detected by the scanner controller card assembly. Go to “846.01 Service scanner failure Error contents Scanner controller card assembly failure 2 Description/Action An internal processing failure occurred in the scanner controller card assembly. Diagnostic information 2-27 .13 Service scanner error CCD failure A failure has occurred with the CCD sensor assembly.12 Scanner unit assembly software logic failure” on page 2-147. Detected I/O failure Go to “846.01 CCD initialization (lamp on) failure” on page 2-143. Go to “844. Go to “843. Go to “845.00 Service scanner failure 845.

Go to “Toner cartridge empty” on page 2-196. Hard drive/configuration ID mismatch The device does not have a hard drive installed.00 NVM read/write cannot be executed failure” on page 2-151. Toner cartridge near empty The toner cartridge needs to be replaced soon.7500-XXX Error code or message 847.XX RIP card assembly software failure” on page 2-150. Go to “849. RFID ASIC failure The RFID control circuit failed. Go to “903. Go to “847. Go to “Toner cartridge near empty” on page 2-197.00 RFID ASIC failure” on page 2-152. even though its configuration ID indicates that a modem should be present. Go to “907.XX Service RIP software 903.00 Service engine error 905. Go to “848. even though its configuration ID indicates that a hard drive should be present. Toner cartridge empty All toner in the toner cartridge is consumed. NVM data failure A data error of NVM on the printer engine card assembly occurred.00 Service engine error Error contents Fax modem failure Description/Action The configuration ID bit that describes the device’s modem does not match the actual modem installed in the device. Fax storage The remaining memory available on the hard drive is too small. Go to “847. or toner supply is clogged. Go to “900.00 Modem failure” on page 2-148.00 Service engine error 907.00 Service modem 849.00 Service engine error 904.00 CPU power to access NVM failure” on page 2-152.00 Service modem 847.00 Service engine error 906.00 Service hard drive 84 PC unit life warning 88 Toner low 88 Replace toner 900.01 Fax failure” on page 2-149. CPU power to access NVM failure An internal process for data write of the NMVM on the printer engine card assembly failed. Go to “906. Go to “904. PC cartridge life near end The PC cartridge needs to be replaced soon. Go to “PC cartridge end of life” on page 2-189.00 NVM data failure” on page 2-151.00 Modem failure” on page 2-149. RAM read/write check failure Read/write of RAM on the printer engine card assembly failed. 2-28 MFP Service Manual .01 Service fax 848. NVM read/write cannot be executed failure Read/write of the NVM on the printer engine card assembly failed. Go to “905.00 RAM read/write check failure” on page 2-150. RIP card assembly software failure A failure has occurred in the RIP card assembly software. Fax modem/configuration ID mismatch The device does not have a modem installed.00 Hard drive failure” on page 2-150.

00 Service motor error Toner add motor assembly failure The toner concentration in the PC cartridge does not increase when the toner add motor is turned on for more than the specified time. Go to “908. 915.00 Service fan error 916. 914.00 Service motor error 913.00 Service motor error Error contents PPM data failure Description/Action An incorrect NVM data is saved on the PPM. Go to “913. Printhead assembly failure Rotation speed of the printhead motor is less than the specified value even when the specified time is passed after the motor starts rotating.00 Service zero cross 910.00 Fuser cooling fan failure” on page 2-157. Go to “917. PC cartridge unit motor failure The PC cartridge motor does not rotate at the specified speed. Transport motor stop failure Due to the malfunction in the control system of the printer engine card assembly.00 PPM data failure” on page 2-153.00 PC cartridge cooling fan failure” on page 2-158. Go to “912.00 Service fan error 918. Go to “910. Diagnostic information 2-29 . Go to “911. bin 1 error Fuser cooling fan failure The fuser cooling fan has failed. PC cartridge cooling fan failure The PC cartridge cooling fan has failed.00 Service motor error Transport motor failure The transport motor does not rotate at the specified speed.00 Service fan error 917.00 Sensor (exit 1 media shift HP) failure” on page 2-159.00 Service std. Go to “918.00 Toner add motor assembly failure” on page 2-156.00 Printhead assembly failure” on page 2-156. Go to “916.00 Zero cross failure” on page 2-153.00 Service motor error 912.7500-XXX Error code or message 908.00 PC cartridge unit motor failure” on page 2-155. LVPS cooling fan failure Sensor (exit 1 media shift HP) failure The sensor (exit 1 media shift HP) is not turned on within the specified period after the exit 1 media shift motor is turned on. Zero cross failure The zero cross engine has failed. Light intensity of the LD1 is less than the specified value.00 Transport motor failure” on page 2-155.00 Service engine error 909. Go to “915. the transport motor does not stop when media is not transported. Go to “914.00 Transport motor stop failure” on page 2-154.00 LVPS cooling fan failure” on page 2-159. The LVPS cooling fan has failed. Go to “909. 911.

Go to “921.01 Service std.00 Service fuser error 925. 922.00 Center thermistor failure” on page 2-164. the control thermistor does not detect the specified temperature even when the specified time is passed after the sub lamp in on. after power-on.00 Rear thermistor failure” on page 2-165.00 Service fuser error 924. During print. Fuser operating temperature failure. During print. During the standby period. the control thermistor does not detect the specified temperature even when the specified time is passed after the sub lamp is turned on. Fuser unit assembly on time failure 921. the control thermistor does not detect the specified temperature even when the specified time is passed after the main lamp is turned on. Go to “922. bin 2 920. 919.00 Service std. The lamp change thermistor detects a temperature higher than the specified value.00 Service fuser error Center thermistor failure The center thermistor has failed.00 Sensor (exit 2 media shift HP) failure” on page 2-160. 2-30 MFP Service Manual . Go to “925. Go to “920.7500-XXX Error code or message 919.00 Pressure roll thermistor failure” on page 2-165.00 Service fuser error Exit 2 unit assembly connection failure Exit 2 unit assembly is missing or damaged.00 Fuser operating temperature failure” on page 2-166.01 Exit 2 unit assembly connection failure” on page 2-161. the control thermistor does not detect the ready temperature even when the specified time is passed after the main lamp is turned on. the control thermistor does not detect the specified temperature even when the specified time is passed after the main lamp is on. Fuser temperature is not high enough during printing. Go to “919.00 Over heat temperature failure” on page 2-164. Go to “919. Pressure roll thermistor failure The pressure roll thermistor has failed. During idling. Go to “923. bin 2 error Error contents Sensor (exit 2 media shift HP) failure Description/Action The sensor (exit 2 media shift HP) is not turned on within the specified time after the exit 2 shift motor is turned on. During the warm-up period. the control thermistor does not detect the idling stop temperature even after the specified time is passed. Go to “924. Rear thermistor failure The rear thermistor has failed.00 Fuser unit assembly on time failure” on page 2-162.00 Service fuser error 923. During the standby period.00 Service fuser error Over heat temperature failure The control thermistor detects a temperature higher than the specified value.

942.00 Sensor (ATC) failure” on page 2-167.00 Service PC cartridge 928.00 Laser power failure” on page 2-167.00 Service RIP engine Comm. PC cartridge RFID communication failure A communication error occurred between the PC cartridge RFID tag in the PC cartridge and the RFID ASIC on the printer engine card assembly. Go to “939. Diagnostic information 2-31 . Media tray 1 lift up / no tray failure The media tray 1 sensor (media level) is not turned on within the specified time after the tray 1 media feed lift motor is turned on. Go to “928. 929.00 Toner cartridge RFID data write failure” on page 2-168. The media tray 1 switch (media size) detected no media tray. 941. 939.00 Toner cartridge Sensor (ATC) failure The sensor (ATC) failed. Go to “929. Toner cartridge RFID communication failure A communication error occurred between the toner RFID tag in the toner cartridge and the RFID ASIC on the printer engine card assembly.00 RIP card assembly communication failure” on page 2-169.00 Media tray 2 lift up / no media tray failure” on page 2-170. The media tray 2 switch (media size) detected no media tray. Go to “927. Go to “941. Go to “942.00 Service tray 2 failure Media tray 2 lift up / no tray failure The media tray 2 sensor (media level) is not turned on within the specified time after the media tray 2 media feed lift motor is turned on.00 PC cartridge RFID communication failure” on page 2-167.00 Service printhead error 932.00 PC cartridge RFID data write failure” on page 2-166.00 Service PC cartridge 930. Laser power failure Light intensity of the LD2 is less than the specified value.00 Service PC cartridge Error contents PC cartridge RFID data write failure Description/Action A data write error occurred on the PC cartridge RFID tag in the PC cartridge.00 Toner cartridge 933.00 Service tray 1 failure RIP card assembly communication failure A communication error occurred between the printer engine card and the RIP card assembly.7500-XXX Error code or message 927. Go to “933. Toner cartridge RFID data write failure A data write error occurred on the toner cartridge RFID tag in the toner cartridge.00 Media tray 1 lift up / no media tray failure” on page 2-169. Go to“930. Go to “932.00 Toner cartridge RFID communication failure” on page 2-168.

29 Service NVRAM mismatch Media tray 5 lift up / no tray failure The sensor (HCF media level) is not turned on with the specified time after the HCF feed lift motor is turned on. or the printer will be rendered inoperable. Warning: Never install and remove components listed above as a method of troubleshooting components. The tray 3 switch (media size) detected no tray.01 Service tray 5 failure 950. go to “943. 945. EPROM mismatch failure This error code indicates a mismatch between the operator panel assembly and the interconnect card assembly.00 through 950.00 Service tray 3 failure Error contents Media tray 3 lift up / no tray failure Description/Action The tray 3 sensor (media level) is not turned on within the specified time after the tray 3 media feed lift motor is turned on. 2TM equipped machines. TTM equipped machines.00 through 950. refer to the Options Service Manual.7500-XXX Error code or message 943. 2TM equipped machines. Never replace two or more of the components listed above without a POR after installing each one. it cannot be used in another machine. TTM equipped machines. 944.29 EPROM mismatch failure” on page 2-175. 2-32 MFP Service Manual . Go to“950. It must be returned to the manufacturer. If this procedure is not followed. and perform a POR before replacing a second component listed above.00 Tray 4 lift up / no tray failure” on page 2-173. Warning: In the event of replacement of any one of the following components: • RIP card assembly • Interconnect card assembly Only replace one component at a time.00 Service tray 5 failure 945. Refer to the Options Service Manual. refer to the Options Service Manual.00 Service tray 4 failure Media tray 4 lift up / no tray failure The tray 4 sensor (media level) is not turned on within the specified time after the tray 4 media feed lift motor is turned on. Replace the required component. The tray 4 switch (media size) detected no tray. Once a component has been installed in a machine. go to “944. Refer to the Options Service Manual. Tray 5 HCF NVM R/W failure A read/write error has occurred on the NVM of the tray 5 HCF controller card assembly. the printer will be rendered inoperable.00 Tray 3 lift up / no tray failure” on page 2-172.

XX Interconnect card assembly NVRAM CRC failure” on page 2-176. Go to “954.XX RIP card assembly NVRAM failure” on page 2-176. and perform a POR before replacing a second component listed above.7500-XXX Error code or message 950. RIP card assembly NAND CRC failure The code ROM or NAND flash failed the cyclic redundancy check. it cannot be used in another machine. Once a component has been installed in a machine. Interconnect card assembly NVRAM CRC failure Operator panel assembly NVRAM failure NVRAM chip failure with operator panel assembly (mirror).XX Interconnect card assembly NVRAM failure” on page 2-177.XX Service Code CRC 956. or the printer will be rendered inoperable. Go to “952. Go to “955.01 Service system board RIP card assembly NVRAM failure A failure has occurred in the RIP card asm NVRAM.XX Operator panel assembly NVRAM failure” on page 2-177. Go to “956.XX Service NVRAM failure 952. Never replace two or more of the components listed above without a POR after installing each one.01 RIP card assembly processor over temperature failure” on page 2-179. Go to“950.XX Service NVRAM failure 955. RIP card assembly processor failure The RIP card processor has failed.60 EPROM mismatch failure” on page 2-175.00 RIP card assembly processor failure” on page 2-178.XX Service NV failure 953. Go to “953. Interconnect card assembly NVRAM failure NVRAM chip failure with interconnect card assembly. Go to “951. A recoverable NVRAM Cyclic redundancy check (CRC) error occurred. If this procedure is not followed.XX Service NVRAM failure 954. the printer will be rendered inoperable.00 Service system board 956.XX RIP card assembly NAND CRC failure” on page 2-178. The RIP card assembly has exceeded safe operating temperature. It must be returned to the manufacturer. Replace the required component. Go to “956. RIP card assembly processor over temperature failure Diagnostic information 2-33 .30 through 950. Warning: In the event of replacement of any one of the following components: • RIP card assembly • Interconnect card assembly Only replace one component at a time. Warning: Never install and remove components listed above as a method of troubleshooting components.60 Service NVRAM mismatch Error contents EPROM mismatch failure Description/Action This error code indicates a mismatch between the RIP card assembly and the interconnect card assembly. 951.30 through 950.

04 Duplex controller card assembly communication failure” on page 2-181.02 Service system board 956.03 RIP card assembly FPGA failure” on page 2-179. Refer to the Options Service Manual.00 Service finisher error 981. Refer to the Options Service Manual. RIP card assembly FPGA failure The RIP card assembly has failed. Stacker bin failure The sensor (stacker bin level) is not turned on within the specified period after the stacker bin starts rising.05 Service Flicker comm.01 Service finisher error 981. 2TM equipped machines. Exit interface card assembly. Go to “980.03 Service standard bin comm.05 Engine flicker communication failure” on page 2-181. A communication error occurred between the printer engine card assembly and the 2TM/TTM controller card assembly. Error contents RIP card assembly cooling fan failure Description/Action The RIP card assembly cooling fan is not functioning properly.02 Service finisher error Engine flicker communication failure A communication error has occurred in the printer engine card assembly.01 Service tray 5 comm. Stacker bin lower limit failure The stacker bin abnormally lowers beyond the specified lower limit position (full stack). 980.7500-XXX Error code or message 956. 2-34 MFP Service Manual .02 Service finisher error 980. Duplex controller card assembly communication failure A communication error occurred between the printer engine card assembly and the duplex controller card assembly.03 Exit interface card assembly communication failure” on page 2-180. Go to “956. go to “980. Refer to the Options Service Manual. communication failure A communication error occurred between the printer engine card assembly and the exit interface card assembly. 981.03 Service system board 980. Go to “980. 980. Refer to the Options Service Manual. Printer engine card-finisher communication failure A communication error occurred between the printer engine card assembly and the finisher.00 Service tray 3 comm. Stacker bin upper limit failure The stacker bin abnormally rises beyond the specified upper limit position (stacker bin level).02 RIP card assembly cooling fan failure” on page 2-179. Go to “980. TTM equipped machines. Tray 5 HCF communication failure A communication error occurred between the printer engine card assembly and the HCF controller card assembly. refer to the Options Service Manual.04 Service duplex comm. Go to “956.00 2TM/TTM controller card assembly communication failure” on page 2-180. Refer to the Options Service Manual. 980. Tray 3/4 communication failure 980.

Sensor (front tamper HP) off failure The sensor (front tamper HP) is not turned off within the specified time after the front tamper starts leaving from the front tamper home position. Or the sensor (punch carriage shift HP) is turned off again after the sensor (punch carriage shift HP) is turned on and the punch carriage shift motor assembly stopped its rotation. Refer to the Options Service Manual. Or the sensor (punch carriage shift HP) is turned on again after the sensor (punch carriage shift HP) is turned off and the punch carriage shift motor assembly stopped its rotation.00 Service finisher error Sensor (punch unit HP) on failure The sensor (punch unit HP) is not turned on even when the specified time passed after the punch unit motor is turned on. Sensor (punch carriage shift HP) on failure The sensor (punch carriage shift HP) is not turned on even when the specified time passed after the punch carriage shift motor assembly is turned on. 983. Sensor (punch unit HP) off failure The sensor (punch unit HP) is not turned off even when the specified time passed after the punch unit motor is turned on.01 Service finisher error Sensor (punch carriage shift HP) off failure The sensor (punch carriage shift HP) is not turned off even when the specified time passed after the punch carriage shift motor assembly is turned on. Refer to the Options Service Manual. Refer to the Options Service Manual. Refer to the Options Service Manual.01 Service finisher error Error contents Sensor (front tamper HP) on failure Description/Action The sensor (front tamper HP) is not turned on after the front tamper starts moving to the front tamper home position.01 Service finisher error Sensor (rear tamper HP) on failure The sensor (rear tamper HP) is not turned on after the rear tamper starts moving to the rear tamper home position. 985.01 Service finisher error 985. and the front tamper stopped its moving. Refer to the Options Service Manual. Or the sensor (front tamper HP) is turned on again after the sensor (compiler front tamper HP) is turned off. Refer to the Options Service Manual.7500-XXX Error code or message 982. Refer to the Options Service Manual. 986.00 Service finisher error 982. Refer to the Options Service Manual. Refer to the Options Service Manual. Diagnostic information 2-35 .00 Service finisher error 983.00 Service finisher error Sensor (eject clamp HP) on failure The sensor (eject clamp HP) is not turned on within 500 ms after the eject clamp up starts.00 Service finisher error 984. 984. Sensor (compiler rear tamper HP) off failure The sensor (compiler rear tamper HP) is not turned off within the specified time after the rear tamper starts leaving from the rear tamper home position. and the rear tamper stopped its moving. Or the sensor (compiler rear tamper HP) is turned on again after the sensor (compiler rear tamper HP) is turned off.

Refer to the Options Service Manual. Or the sensor (stapler carriage HP) is not turned off after the stapler was moved to the staple position. Sensor (media eject shaft HP) off failure The sensor (media eject shaft HP) is not turned off within the specified time after the set clamp ends operating. Refer to the Options Service Manual. 990. Or the sensor (stapler carriage HP) is not turned on after the stapler was moved to the staple position.01 Service finisher error 987. Refer to the Options Service Manual. Refer to the Options Service Manual. Sensor (media eject shaft HP) on failure The sensor (media eject shaft HP) is not turned on within 200 ms after the set clamp starts operating.00 Service finisher error 987. The off/on status of the sensor (stapler unit motor HP) is not detected within the specified time after the stapler unit motor (forward operation).01 Service finisher error 988. and also the sensor (stapler carriage HP) is turned off. 990. Refer to the Options Service Manual. Or the sensor (stapler unit motor HP) is not turned on within the specified timer after the stapler unit motor is on (reverse operation). 995. The sensor (punch unit side reg 1) or sensor (punch unit side reg 2) did not detect the media correctly or is defective.00 Service finisher NV Finisher NVM R/W failure A read/write error occurred on the NVM of the finisher controller card assembly.00 Service finisher error Error contents Sensor (eject clamp HP) off failure Description/Action The sensor (eject clamp HP) is not turned off within 200 ms after the eject clamp down starts. and sensor (stapler carriage HP) is turned off. Refer to the Options Service Manual. Refer to the Options Service Manual. Sensor (punch unit side reg 1) on failure Sensor (punch unit side reg 2) on failure Sensor (punch unit side reg 1) off failure Sensor (punch unit side reg 2) off failure Stapler unit failure The sensor (punch unit side reg 1) or sensor (punch unit side reg 2) did not detect the media correctly or is defective.01 Service finisher error Sensor (stapler carriage HP) off failure The sensor (stapler carriage HP) is not turned off within 500 ms after stapler starts moving to the staple position. and the stapler stopped its moving. Refer to the Options Service Manual. and the stapler stopped its moving.7500-XXX Error code or message 986. Refer to the Options Service Manual. Or the sensor (stapler carriage HP) is turned on again after the sensor (stapler carriage HP) is turned off.00 Service finisher error 988. 2-36 MFP Service Manual . Or the sensor (stapler carriage HP) is turned off again after the sensor (stapler carriage HP) is turned on.00 Service finisher error Sensor (stapler carriage HP) on failure The sensor (stapler carriage HP) is not turned on within two seconds after the stapler starts moving toward the staple position.01 Service finisher error 989.

00 Service wrong duplex 999. Finisher engine/RIP functional failure The engine reported a finisher failure that the RIP card assembly did not recognize. Tray 1 media size failure. Go to “Tray 2 media size failure” on page 2-201. Check tray 1 or 2 orientation or guides Paper is installed (short edge) in the media paper tray. Refer to the Options Service Manual. Refer to the Options Service Manual. The printer left lower door assembly is open. 2TM equipped machines. The bridge unit assembly cover is open. the media size is not detected correctly. Go to “Printer left door open” on page 2-192. Although tray 2 is in the printer. Bridge unit cover is open. Go to “Duplex left door assembly open” on page 2-183. Go to “Media size mismatch in width” on page 2-185.00 Service finisher error Check tray 1 guides Error contents Finisher type failure Description/Action An incorrect type of finisher is connected. The media width is incorrect. Go to “997. Close door C 2TM/TTM left door assembly open The 2TM/TTM door is open.7500-XXX Error code or message 996. Check tray 1 or tray 2 orientation or guides Check tray 2 guides Media size mismatch in width. Close door A Printer left door open. This error occurs when short edge printing is disabled. Go to “Tray 1 media size failure” on page 2-200. Close door B Printer left lower door open. Tray 2 media size failure. and the paper in the tray is not installed long edge.00 Service wrong finisher 997. Refer to the Options Service Manual. Diagnostic information 2-37 . Close door D Duplex left door open The duplex left cover is open. refer to the Options Service Manual. TTM equipped machines.00 Duplex controller card assembly type failure” on page 2-182. The printer left door assembly is open. Go to “Printer left lower door open” on page 2-192. Refer to the Options Service Manual. The media width is incorrect. Go to “Media size mismatch in width” on page 2-186. (Letter A4) Go to “Paper is installed (short edge) in the media paper tray” on page 2-189. Close cover K HCF top door open The tray 5 HCF top door is open. go to “2TM/TTM left door assembly open” on page 2-182. the media size is not detected correctly. Duplex controller card assembly type failure A duplex controller card assembly of a different specification is installed. Although tray 1 is in the printer. Check tray 3 or check tray 4 orientation or guides Close cover F Media size mismatch in width.

The finisher front door is open. Refer to the Options Service Manual. No media in the selected media tray. Standard bin 1 full. Media is not loaded in the tray. Go to “Standard bin 1 full” on page 2-193. Go to “Printer front door open” on page 2-191. Refer to the Options Service Manual. Staple cartridge empty. Refer to the Options Service Manual. Refer to the Options Service Manual. Media is not loaded in the tray. Finisher upper media bin full. Media is not loaded in the tray. Remove paper from bin 2 Remove paper from bin 2 Remove paper from standard output bin Remove paper from standard output bin Stacker media bin full (no mix) The stacker media bin has reached maximum capacity (no mix). Load tray 1 or tray 2 with <media> Load tray 3 or tray 4 with <media> Load tray 5 with <media> Remove paper from bin 1 No media in the selected media tray. No media in the selected media tray. Standard bin 2 full. Go to “No media in the select media tray” on page 2-187. Go to “Standard bin 2 full” on page 2-194. Media in standard bin 1 is at maximum capacity. Close door G Finisher front door open. Finisher eject cover is open. Punch waste box full. Close door J Printer front door open. Stacker set over count The upper media bin has reached maximum capacity. 2-38 MFP Service Manual . Punch waste box missing. Refer to the Options Service Manual. The punch waste box is full. Refer to the Options Service Manual. No punch waste box. Close surface H Empty hole punch box Insert hole punch box Load staples Eject cover open. Stacker media bin full (mix size) The stacker media bin has reached maximum capacity (mix size). Go to “No media in the select media tray” on page 2-187. The printer front door assembly is open. Refer to the Options Service Manual. Staple cartridge empty. Refer to the Options Service Manual. Media in standard bin 2 is at maximum capacity.7500-XXX Error code or message Close door E Error contents Exit 2 left door open Description/Action The exit 2 left door is open. Go to “Exit 2 left door assembly open” on page 2-184. Refer to the Options Service Manual.

Go to “Scanner missing failure” on page 2-195. Toner cartridge near empty The toner in the toner cartridge is low. Refer to the Options Service Manual.7500-XXX Error code or message Scanner ADF cover open Error contents Switch (ADF left cover interlock) open Description/Action The system detected that the switch (ADF left cover interlock) is open. Go to “Switch (ADF left cover interlock) open” on page 2-195. Tray 5 missing HCF unit docking failure or HCF tray 5 set failure. Go to “Toner cartridge RFID failure” on page 2-199. Scanner missing cable unplugged Toner low Scanner missing failure The scanner unit assembly is unplugged or missing. Diagnostic information 2-39 . but can be used. Go to “Toner cartridge near empty” on page 2-197. Toner unsupported Toner cartridge RFID failure A toner cartridge of a different specification is installed. The tray 5 HCF unit is not properly docked with the printer or the HCF tray 5 is not set.

Enter the Diagnostics Menu. 7 Perform a print test. Does the display. Open the printer left door assembly and check it. 4. Check Yes Remove the media. Open the printer left door assembly and check it. Is the sensor (registration) properly connected? Replace the sensor (registration).7500-XXX Service checks 200. Does the media touch the sensor (registration)? 2 Check the roll. Go to “Transfer roll assembly removal” on page 4-73. 5 Check the registration clutch for proper operation. Go to “Sensor (registration) removal” on page 4-81. No Go to step 2. 6 Check the registration clutch connection. Problem solved. 1. Clean or replace the transport roll assembly. 1. change every time the sensor actuator is operated? Go to step 5. Go to “Registration clutch assembly removal” on page 4-80. Enter the Diagnostics Menu. 2-40 MFP Service Manual . Replace the connection. Touch BASE SENSOR TEST. 4. 3. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal” on page 4-117. Does the registration clutch make an audible clicking sound when activated? Go to step 7. 4 Check the sensor (registration) connection. 3. 3 Check the sensor (registration) for proper operation. Touch Registration. Go to step 6. Touch MOTOR TESTS. Go to step 4. on the operator panel. Replace the connection. 2. Open the printer left door assembly and visually check it. Touch Media Path. Is the transport roll assembly free of excess wear and contamination? Go to step 3. Touch Printer Motor Test.00 Sensor (registration) off jam (too long) Step 1 Check the media position. 2. Touch Registrat clutch. Is the registration clutch properly connected? Replace the registration clutch.

Problem solved. Touch BASE SENSOR TEST. Diagnostic information 2-41 . change every time the sensor actuator is operated? 3 Check the sensor (registration) connection. Does the display. Touch Media Path. Does the error continue? Replace the printer engine card assembly.7500-XXX 200. Touch Registration. Is the sensor (registration) properly connected? Replace the sensor (registration). Go to “Sensor (registration) removal” on page 4-81. Check Yes Remove the media. 2. Does the media touch the sensor (registration)? 2 Check the sensor (registration) for proper operation.01 Sensor (registration) static on jam Step 1 Check the media position. on the operator panel. 4. Replace the connection. Open the printer left door assembly and check it. Open the printer left door assembly and visually check it. Go to “Printer engine card assembly removal” on page 4-117. Go to step 3. 3. No Go to step 2. Enter the Diagnostics Menu. 1. 4 Perform a print test. Go to step 4.

Touch Media Path. Go to step 6. 2. 3. 7 Check the registration clutch for proper operation. Does the display. Does the media touch the sensor (fuser exit)? Open the printer left door assembly and visually check it. 3. Go to “Sensor (fuser exit) removal” on page 4-103. Is the sensor (fuser exit) properly connected? Replace the Replace the sensor (fuser exit). Touch MOTOR TESTS. 5 Check the sensor (fuser exit) for proper operation. Allow the fuser area to cool before proceeding. Go to“Transfer roll assembly removal” on page 4-73. Touch BASE SENSOR TEST. 4. Caution: The area around the actuator is very hot. 1. Does the fuser exit actuator appear to be binding or sticking in its normal resting position and not allowing media to pass? Replace the fuser exit actuator. No Go to step 2. Touch Printer Motor Test. 1. on the operator panel. Is the transfer roll assembly free of excess wear and contamination? 4 Inspect the pinch roll on the transfer roll guide assembly. Go to step 3. Go to “Sensor (fuser exit) removal” on page 4-103. connection.00 Sensor (fuser exit) on jam Step 1 Check the media position. Open the printer left door assembly and check it. Touch Fuser exit. Open the printer left door assembly and check it. Go to step 4. Go to step 5 Replace the transfer roll guide assembly Go to “Transfer roll guide assembly removal” on page 4-77. change every time the sensor actuator is operated? 6 Check the sensor (fuser exit) connection. Check Yes Remove the media.7500-XXX 201. 3 Check the roll. Clean or replace the transfer roll assembly. 4. Does the registration clutch make an audible clicking sound when activated? Go to step 8. Enter the Diagnostics Menu. 2 Check the fuser exit actuator. Touch Registrat clutch. 2. Enter the Diagnostics Menu. Go to step 9 Go to step 7. Is the transfer roll guide assembly free of damage? 2-42 MFP Service Manual .

Is the transport roll assembly free of excess wear and contamination? 3 Check the sensor (fuser exit) for proper operation. Check Yes Remove the media. 9 Perform a print test. Does the error continue? Replace the printer engine card assembly. Go to step 3. Go to step 5. Go to “Registration clutch assembly removal” on page 4-80. No Go to step 2. The area around the actuator is very hot. Go to “Sensor (fuser exit) removal” on page 4-103. Is the sensor (fuser exit) properly connected? Replace the Replace the sensor (fuser exit). Problem solved. 3. Open the printer left door assembly and check it. Does the media touch the sensor (fuser exit)? 2 Check the roll. Allow the fuser area to cool before proceeding. Go to “Printer engine card assembly removal” on page 4-117 Problem solved. Touch BASE SENSOR TEST. Diagnostic information 2-43 . on the operator panel.7500-XXX Step 8 Check Check the registration clutch connection. Is the registration clutch properly connected? Yes Replace the registration clutch. change every time the sensor actuator is operated? 4 Check the sensor (fuser exit) connection. 1. No Replace the connection.00 Sensor (fuser exit) off jam Step 1 Check the media position. Go to “Printer engine card assembly removal” on page 4-117. Touch Media Path. connection. Open the printer left door assembly and visually check it. 4. Touch Fuser exit. Open the printer left door assembly and check it. Does the error continue? Replace the printer engine card assembly. Enter the Diagnostics Menu. Go to step 4. Clean or replace the transport roll assembly. 5 Perform a print test. Does the display. 202. 2.

01 Sensor (fuser exit) off (too short) jam Step 1 Check the media position. Is there a media jam in the fuser unit assembly? 3 Check the fuser unit assembly for proper installation. 4 Checking the roll. Does the media touch the sensor (fuser exit)? 2 Check the fuser unit assembly for a media jam. Check Yes Remove the media. Open the printer left door assembly and check it. Does the error continue? Replace the printer engine card assembly. Allow the fuser area to cool before proceeding. Open the printer left door assembly and check it. Is the transport roll assembly free of excess wear and contamination? 5 Check the sensor (fuser exit) for operation. Remove the media. Problem solved. Enter the Diagnostics Menu.7500-XXX 202. connection. on the operator panel. Go to step 6. Open the printer left door assembly and check it. Does the display. Go to step 5. No Go to step 2. Open the printer left door assembly and visually check it. Install the fuser unit assembly properly. Is the sensor (fuser exit) properly connected? Replace the Replace the sensor (fuser exit). Caution: The area around the actuator is very hot. Touch Media Path. Go to “Transfer roll guide assembly removal” on page 4-77. Go to step 3. Open the printer left door assembly and check it. Is the fuser unit assembly installed properly? Go to step 4. 2. Go to step 7. Touch BASE SENSOR TEST. change every time the sensor actuator is operated? 6 Check the sensor (fuser exit) connection. 2-44 MFP Service Manual . Go to “Fuser unit assembly removal” on page 4-104. Go to “Printer engine card assembly removal” on page 4-117. 7 Perform a print test. Touch Fuser exit. Clean or replace the transport roll assembly. 1. 3. 4. Go to “Sensor (fuser exit) removal” on page 4-103.

1. Check Yes Remove the media. Replace the connection. Open the printer left door assembly and visually check it. 3. Caution: The area around the actuator is very hot. Go to “Exit 1 media shift assembly removal” on page 4-105 Remove the media. Open the printer left door assembly. Diagnostic information 2-45 . Problem solved. Clean or replace the exit 1 media shift assembly. on the operator panel. Yes Remove the media. Go to “Printer engine card assembly removal” on page 4-117. Touch Fuser exit. Does the media touch the sensor (fuser exit)? 2 Check the media position. Touch BASE SENSOR TEST. Does the error continue? Replace the printer engine card assembly. 203. Open the exit 2 left door assembly. No Go to step 2. Does the display.? 2 Check the sensor (fuser exit) for operation. 4 Perform a print test. Does the media touch the sensor (exit 2)? 3 Check the roll.7500-XXX 202. Go to step 3. Enter the Diagnostics Menu. and visually check it. Open the printer left door assembly and visually check it. and visually check it.02 Sensor (fuser exit) static jam Step 1 Check the media position.00 Sensor (exit 2) on jam Step 1 Check Check the media position. 2. Go to “Sensor (fuser exit) removal” on page 4-103. No Go to step 2. Open the printer left door assembly and check it. Touch Media Path. Go to step 3. Open printer left door assembly. Go to step 4. Allow the fuser area to cool before proceeding. 4. Does the media touch the sensor (fuser exit). Is the exit 1 media exit roll assembly free of excess wear and contamination? Go to step 4. change every time the sensor actuator is operated? 3 Is the sensor (fuser exit) properly connected? Replace the sensor (fuser exit).

Go to step 10. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 11. 1. Enter the Diagnostics Menu. 2. Open the printer left door assembly and the exit 2 left door assembly. Open the printer left door assembly and check it. Go to step 8.7500-XXX Step 4 Check Check the drive power transmission. Touch BASE SENSOR TEST. Does the above motor rotate normally? Go to step 9. 5. No Replace damaged components. Touch Media Path. 3. Go to “Exit 2 sensor (exit 2) removal” on page 4-328. 10 Check the sensor (exit 2) for proper connection. 6 Check the sensor (fuser exit). 4. 7 Check the exit 2 drive motor for proper operation. on the operator panel.‘ 5 Check the sensor (fuser exit) for operation. Touch Printer Motor Test. Is the above sensor connected properly? Replace the sensor (exit 2). 1. Replace the connection. Touch BASE SENSOR TEST. 1. 2-46 MFP Service Manual . Replace the connection. Is the above sensor connected properly? Replace the sensor (fuser exit). Touch MOTOR TESTS. 3. Enter the Diagnostics Menu. Touch Exit2. Touch Exit2 drive mtr. 4. Does the exit 1 media exit roll assembly and the other gears rotate smoothly? Yes Go to step 5. 2. 2. Go to “Sensor (fuser exit) removal” on page 4-103. Touch Forward or reverse. Is the above motor connected properly? Replace the exit 2 unit assembly. Touch Media Path. Allow the fuser area to cool before proceeding. 4. Caution: The area around the actuator is very hot. 3. Does the display. Enter the Diagnostics Menu. Go to “Exit 1 media shift assembly removal” on page 4-105. Go to step 6. Touch Fuser exit. Go to “Exit 2 unit assembly removal” on page 4-315. 8 Check the exit 2 drive motor for proper operation. change every time the sensor actuator is operated? Go to step 7. 9 Check the sensor (exit 2) for proper operation. Replace the connection.

13 Perform a print test. Open the exit 2 left door assembly. Replace damaged parts. Yes Remove the media. 4. Is the exit 2 media exit roll assembly free of excess wear and contamination? Diagnostic information 2-47 . Does the error still occur? Problem solved. Enter the Diagnostics Menu. Touch MOTOR TESTS. Replace the connection. Does the error still occur? Replace the printer engine card assembly. Replace the exit interface card assembly. Go to step 3. Go to “Exit 2 unit assembly removal” on page 4-315. Clean or replace the exit 2 unit assembly. Is the exit 2 media transport roll assembly free of excess wear and contamination? 3 Check the drive power transmission. 4 Check the roll. Touch Printer Motor Test. Go to “Printer engine card assembly removal” on page 4-117. Go to step 14. Do the exit 2 media transport roll assembly and the other gears rotate smoothly? Go to step 4. 1. Problem solved. Go to “Exit 2 media diverter solenoid removal” on page 4-327. 2. Open exit 2 left door assembly. Open the printer left door assembly. Go to “Exit 2 unit assembly removal” on page 4-315.01 Sensor (exit 2) off jam Step 1 Check Check the media position. Go to “Exit 2 unit assembly removal” on page 4-315. Is the above component connect properly? Replace the media diverter solenoid. and visually check it. Clean or replace the exit 2 unit assembly. No Go to step 2. Does the above component operate normally? Yes Go to step 13.7500-XXX Step 11 Check Check the media diverter solenoid for proper operation. No Go to step 12. Open the exit 2 left door assembly. 14 Perform a print test. Go to step 5. Touch Diverter solenoid. 12 Check the media diverter solenoid for proper connection. Go to “Exit interface card assembly removal” on page 4-116. 203. 3. Does the media touch the sensor (exit 2)? 2 Check the roll.

Problem solved. Does the error still occur? Replace the printer engine card assembly. 1. Does the error still occur? Replace the exit interface card assembly. Open the printer left door assembly and the exit 2 left door assembly. 8 Check the exit 2 drive motor for proper operation. Touch Exit2. Enter the Diagnostics Menu. 5. Replace the connection. Touch Exit2 drive mtr. 10 Perform a print test. Go to “Printer engine card assembly removal” on page 4-117. No Replace damaged parts. Go to step 9. Touch BASE SENSOR TEST. Do the exit 2 media exit roll assembly and the other gears rotate smoothly? Yes Go to step 6. Go to “Exit interface card assembly removal” on page 4-116. 2-48 MFP Service Manual . Touch Printer Motor Test. Is the above sensor connected properly? Replace the sensor (exit 2). 2. 7 Check the sensor (exit 2) for proper connection. 6 Check the sensor (exit 2) for proper operation. 9 Check the exit 2 drive motor for proper connection. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 8. Go to step 7. Go to step 11. 4. Is the above motor connected properly? Replace the exit 2 unit assembly. Touch Media Path. Problem solved. Go to “Exit 2 unit assembly removal” on page 4-315. 2.7500-XXX Step 5 Check Check the drive power transmission. 4. Go to “Exit 2 unit assembly removal” on page 4-315. Touch MOTOR TESTS. Replace the connection. Enter the Diagnostics Menu. 3. Go to “Exit 2 sensor (exit 2) removal” on page 4-328. Touch Forward or reverse Does the above motor rotate normally? Go to step 10. 3. 11 Perform a print test. 1.

5 Check the media position. Touch Exit2. Touch Media Path. Yes Go to step 2. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 8. and visually check it. Diagnostic information 2-49 . Open the printer left door assembly and the exit 2 left door assembly. Open the printer left door assembly. 2. Go to step 5. Go to step 7. Is the media diverter gate facing toward exit 1? Check the media diverter gate for an obstruction. Does the error still occur? Replace the exit interface card assembly. 3.7500-XXX 203. 2. Go to “Exit 2 sensor (exit 2) removal” on page 4-328. Go to “Exit 2 unit assembly removal” on page 4-315. Go to step 3. 8 Perform a print test. Open the exit 2 left door assembly.02 Sensor (exit 2) on jam in standard bin or finisher Step 1 2 Check Check the position of the media diverter solenoid. Enter the Diagnostics Menu. 3. Go to step 3. Enter the Diagnostics Menu. 1. Does the media touch the sensor (exit 2)? 6 Check the sensor (exit 2) for proper operation. Replace the connection. Remove any obstructions. 7 Check the sensor (exit 2) for proper connection. Touch Diverter solenoid. No Go to step 3. 1. Go to step 9. 4. Is the media diverter gate free of any debris or obstructions? 3 Check the diverter solenoid for proper operation. Problem solved. Does the above component operate normally? 4 Check the media diverter solenoid for proper connection. Touch BASE SENSOR TEST. Touch Printer Motor Test. Go to step 6. Is the above component connected properly? Replace the exit 2 unit assembly. Replace the connection. Go to “Exit interface card assembly removal” on page 4-116. Remove the media. Touch MOTOR TESTS. Is the above sensor connected properly? Replace the sensor (exit 2). 4.

Go to step 5. 1. 2. Yes Remove the media.03 Sensor (exit 2) static jam Step 1 Check Check the media position. No Problem solved. Touch Media Path. Go to step 3. 4 Perform a print test. and visually check it. Problem solved. 4. 5 Perform a print test. Go to “Printer engine card assembly removal” on page 4-117. Check Yes Replace the printer engine card assembly. Does the error still occur? Replace the printer engine card assembly. Enter the Diagnostics Menu. Does the media touch the sensor (exit 2)? 2 Check the sensor (exit 2) for proper operation. Replace the connection. Go to “Printer engine card assembly removal” on page 4-117. Go to “Exit 2 sensor (exit 2) removal” on page 4-328. Go to step 4.7500-XXX Step 9 Perform a print test. Is the above sensor connected properly? Replace the sensor (exit 2). Touch BASE SENSOR TEST. No Go to step 2. Open the printer left door assembly and the exit 2 left door assembly. Does the error still occur? Replace the exit interface card assembly. Open the exit 2 left door assembly. Does the error still occur? 203. 2-50 MFP Service Manual . Problem solved. Touch Exit2. 3. Does the display on the operator panel change every time the actuator on the above sensor operates? 3 Check the sensor (exit 2) for proper connection. Go to “Exit interface card assembly removal” on page 4-116.

Does the exit 2 media transport roll assembly and the other gears rotate smoothly? Go to step 4. 9 Go to step 11. Touch Sensor Test. 4. 4. Go to step 3. Does the exit 2 media exit roll assembly and the other gears rotate smoothly? 6 Check the exit 2 drive motor for proper operation. Touch MOTOR TESTS. Does the above motor rotate normally? 7 Check the exit 2 drive motor for proper connection. Touch Printer Motor Test. Replace damaged parts. Is the above motor connected properly? Replace the exit 2 unit assembly. Open exit 2 left door assembly. Touch Forward or reverse. and visually check it. Diagnostic information 2-51 . 2. Go to “Exit 2 unit assembly removal” on page 4-315. Go to step 5. Is the exit 2 media transport roll assembly free of excess wear and contamination? 3 Check the drive power transmission. Go to “Exit 2 unit assembly removal” on page 4-315. Touch DUPLEX TESTS. 1. Go to “Exit 2 unit assembly removal” on page 4-315. 5. Go to “Exit 2 unit assembly removal” on page 4-315. Does the media remain in the exit 2? Open the exit 2 left door assembly. Go to step 10. No Go to step 2. 8 Check the connection between the exit interface card assembly and the printer engine card assembly. Clean or replace the exit 2 unit assembly. 2 Check the roll. 3. Are connectors PJ431 and PJ421 connected properly? Check the sensor (duplex wait) for proper operation. 4 Check the roll. Touch Exit2 drive mtr. Replace the connection. Go to “Exit 2 unit assembly removal” on page 4-315. 2. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 9.7500-XXX 230. Touch Duplex wait. Replace the connection. Go to step 9. Go to step 6. Is the exit 2 media exit roll assembly free of excess wear and contamination? 5 Check the drive power transmission. 1. Go to step 7. 3. Enter the Diagnostics Menu. Open exit 2 left door assembly. Open the duplex left door assembly. Clean or replace the exit 2 unit assembly. Replace damaged parts. Enter the Diagnostics Menu. Yes Remove the media.00 Sensor (duplex wait) on jam Step 1 Check Check the media position.

00 Sensor (duplex wait) on jam Step 1 Check Check the paper position. Go to “Duplex sensor (duplex wait) removal” on page 4-307. Go to step 11. Is the exit 2 media transport roll assembly free of excess wear and contamination? 3 Check the drive power transmission. Problem solved. Does the error still occur? Replace the printer engine card assembly. and visually check it. 12 Perform a print test. Clean or replace the exit 2 unit assembly. Go to “Exit interface card assembly removal” on page 4-116. Clean or replace the exit 2 unit assembly. 230. Go to “Exit 2 unit assembly removal” on page 4-315. Go to “Printer engine card assembly removal” on page 4-117. Go to step 13. Is the exit 2 media exit roll assembly free of excess wear and contamination? Go to step 5. 4 Check the roll. Is the above sensor connected properly? Yes Replace the sensor (duplex wait). 2-52 MFP Service Manual . No Go to step 2. Yes Remove the paper. Open the exit 2 left door assembly. Does the error still occur? Replace the duplex controller card assembly. Does the error still occur? Replace the exit interface card assembly. Go to step 3. Go to “Exit 2 unit assembly removal” on page 4-315. 13 Perform a print test. Go to “Duplex controller card assembly removal” on page 4-304.7500-XXX Step 10 Check Check the sensor (duplex wait) for proper connection. 11 Perform a print test. Does the paper remain in the exit 2? 2 Check the roll. Go to “Exit 2 unit assembly removal” on page 4-315. Do the exit 2 media transport roll assembly and the other gears rotate smoothly? Go to step 4. Problem solved. Open exit 2 left door assembly. Replace damaged components or the exit 2 unit assembly. Open exit 2 left door assembly. No Replace the connection. Problem solved.

11 Perform a 2 sided print test. 10 Check the sensor (duplex wait) for proper connection. Enter the Diagnostics Menu. 2. 9 Go to step 11. Go to step 12. Does the error still occur? Replace the printer engine card assembly. Does the display on the operator panel change every time the sensing area of the above sensor is blocked by the duplex wait actuator? Go to step 9. Go to “Printer engine card assembly removal” on page 4-117. Replace the connection. 4. Touch MOTOR TESTS. 8 Check the connection between the exit interface card assembly and the printer engine card assembly. 1.7500-XXX Step 5 Check Check the drive power transmission. Diagnostic information 2-53 . Touch Exit2 drive mtr. Go to step 10. 1. Replace the connection. Go to step 7. Touch Duplex wait. 7 Check the exit 2 drive motor for proper connection. Are connectors P431 and P421 connected properly? Check the sensor (duplex wait) for proper operation. 6 Check the exit 2 drive motor for proper operation. 12 Perform a 2 sided print test. Enter the Diagnostics Menu. No Replace damaged components. Does the error still occur? Replace the duplex controller card assembly. 3. 2. Touch DUPLEX TESTS. Is the above motor connected properly? Replace the exit 2 unit assembly. Go to “Exit 2 unit assembly removal” on page 4-315. 4. Problem solved. Touch Sensor Test. Do the exit 2 media exit roll assembly and the other gears rotate smoothly? Yes Go to step 6. 5. Touch Forward or reverse. Touch Printer Motor Test. Problem solved. Go to “Exit 2 unit assembly removal” on page 4-315. Go to “Duplex sensor (duplex wait) removal” on page 4-307. Is the above sensor connected properly? Replace the sensor (duplex wait). Open the duplex left door assembly. Go to “Duplex controller card assembly removal” on page 4-304. Does the above motor rotate normally? Go to step 8. Replace the connection. 3.

Does the error still occur? Replace the printer engine card assembly. Touch Duplex wait.01 Sensor (duplex wait) static jam Step 1 Check Check the paper position. 4. Touch Sensor Test. Does the error still occur? Replace the duplex controller card assembly. Does the paper touch the sensor (registration)? 2 Check the Duplex for proper installation. Problem solved. Go to step 4. Go to “Printer engine card assembly removal” on page 4-117. Remove duplex unit assembly and reinstall it.7500-XXX 230. 2. 3. 2-54 MFP Service Manual . 1.00 Sensor (registration) on jam (duplex paper feed) Step 1 Check Check the paper position. Enter the Diagnostics Menu. Is the above sensor connected properly? Replace the sensor (duplex wait). No Go to step 2. Go to step 3. Open the printer left door assembly and visually check it. and visually check it. 5 Perform a 2 sided print test. Touch DUPLEX TESTS. Does the error still occur? Go to step 3. Replace the connection. Does the display on the operator panel change every time the sensing area of the above sensor is blocked by the duplex wait actuator? 3 Check the sensor (duplex wait) for proper connection. Perform a two sided print test. Open the duplex left door assembly. Problem solved. No Go to step 2. 4 Perform a 2 sided print test. 231. Open the duplex left door assembly. Does the paper touch the duplex wait actuator? 2 Check the sensor (duplex wait) for proper operation. Go to “Duplex controller card assembly removal” on page 4-304. Go to “Duplex sensor (duplex wait) removal” on page 4-307. Yes Remove the paper. Yes Remove the paper. Problem solved. Go to step 5.

Replace damaged components. Enter the Diagnostics Menu. Touch MOTOR TESTS. Touch Duplex drv mtr. Do the duplex media transport roll assembly and the other gears rotate smoothly? Go to step 5. Does the error still occur? Replace the duplex controller card assembly. 8 9 Check the duplex drive motor for proper connection.7500-XXX Step 3 Check the roll. Open the duplex left door assembly. Does the above motor rotate properly? Go to step 9. Replace the connection. Go to step 10. Go to “Duplex media transport rolls removal” on page 4-313. Is the duplex media transport roll assembly free of excess wear and contamination? 4 Check the drive power transmission. Touch Printer Motor Test. 4. Go to “Duplex media transport rolls removal” on page 4-313. Go to step 14 Problem solved. Go to “Duplex controller card assembly removal” on page 4-304. Open the duplex left door assembly. Replace the connection. No Clean or replace the duplex media transport roll assembly. 3. Clean or replace the duplex media transport center roll assembly. Check Yes Go to step 4. Replace damaged components. 6 Check the drive power transmission. 10 Perform a 2 sided print test. Open the duplex left door assembly. Go to “Duplex media center transport roll removal” on page 4-314. Do the duplex media transport center roll assembly and the other gears rotate smoothly? Go to step 7. Diagnostic information 2-55 . Is the duplex media transport center roll assembly free of excess wear and contamination? Go to step 6. 7 Check the duplex drive motor for proper operation. Is the above motor connected properly? Check the duplex controller card assembly and printer engine card assembly for proper connection. 1. Go to “Duplex media center transport roll removal” on page 4-314. Open the duplex left cover assembly. Go to step 8. Are the connections on the duplex controller card assembly and the connector P417 on the printer engine card assembly connected? Go to step 9. Open the duplex left door assembly. 5 Check the roll. 2.

Open the printer left door assembly. and visually check it. Open the duplex left door assembly and visually check it. Perform a two sided print test. Clean or replace the duplex media center transport roll assembly. Remove the paper. Go to step 6.01 Sensor (registration) on jam (duplex paper feed) Step 1 Check Check the paper position. Go to step 4. Open the duplex left door assembly. No Problem solved. Is the roll of the duplex media transport roll assembly free of excess wear and contamination? Go to step 5. No Go to step 2. Does the error still occur? 4 Check the roll. Open the duplex left door assembly. 231. Problem solved. Yes Remove the paper.7500-XXX Step 14 Check Perform a 2 sided print test. Do the duplex media transport roll assembly and the other gears rotate smoothly? 6 Check the roll. Replace damaged components. Remove the duplex unit assembly and reinstall it. Go to “Duplex media center transport roll removal” on page 4-314. Go to “Duplex media transport rolls removal” on page 4-313. Go to “Printer engine card assembly removal” on page 4-117. Does the paper touch the sensor (registration)? 2 Check the paper position. Go to “Duplex media transport rolls removal” on page 4-313. Does the paper touch the duplex wait actuator? 3 Check the duplex unit for proper installation. Clean or replace the duplex media transport roll assembly. Open the duplex left door assembly. Is the roll of the duplex media center transport roll assembly free of excess wear and contamination? 2-56 MFP Service Manual . Go to step 3. Go to step 7. 5 Check the drive power transmission. Does the error still occur? Yes Replace the printer engine card assembly.

Enter the Diagnostics Menu. Touch Duplex wait. Go to “Duplex drive motor assembly removal” on page 4-301. Open the duplex left door assembly. 3. Open the duplex left cover assembly. Are the connections on the duplex controller card assembly and the connector P417 on the printer engine card assembly connected? Replace the connection. 8 Check the sensor (duplex wait) for proper operation. Touch Printer Motor Test. No Replace damaged components. Problem solved. 2. Go to step 11. Go to step 9. 9 10 Check the sensor (duplex wait) for proper connection. Touch Duplex drv mtr. Replace the connection. Diagnostic information 2-57 . Go to “Duplex media center transport roll removal” on page 4-314. Replace the connection. 4. 14 Perform a 2 sided print test. Does the error still occur? Replace the duplex controller card assembly. Go to step 14. 11 Check the duplex drive motor assembly for proper connection. Does the display on the operator panel change every time the sensing area of the above sensor is blocked by the duplex wait actuator? Go to step 10. Touch DUPLEX TESTS. Is the above motor connected properly? Replace the duplex drive motor. Open the duplex left door assembly. Go to “Duplex controller card assembly removal” on page 4-304. 2. Go to “Printer engine card assembly removal” on page 4-117. 4. Does the above motor rotate properly? Go to step 10. Enter the Diagnostics Menu. 1. 13 Perform a 2 sided print test. 1. Does the error still occur? Replace the printer engine card assembly. 3. Is the above sensor connected properly? Check the duplex drive motor for proper operation. Go to step 13. Problem solved. Do the duplex media center transport roll assembly and the other gears rotate smoothly? Yes Go to step 8.7500-XXX Step 7 Check Check the drive power transmission. Go to step 12. Touch MOTOR TESTS. Touch Sensor Test. 12 Check the duplex controller card assembly and printer engine card assembly for proper connection.

Touch MOTOR TESTS. 6 7 Check the sensor (pre-feed) connection. Does the media size. Touch INPUT TRAY TESTS. Replace the connection. Is the media in the tray crumpled or damaged? Yes Replace the damaged media with new. Enter the Diagnostics Menu. or change the media size setup. Does the media feed lift motor rotate normally? Replace the sensor (pre-feed). in use.7500-XXX 241. Does the display. Replace the connection. Remove tray 1. or pick roll. Skip to step 9.00 Sensor (pre-feed) on jam (tray 1 feed) Step 1 Check Check the media condition. 2. 4. Does the media touch the sensor (pre-feed) in tray 1 media feed unit assembly? Remove the media. 3. 2. 1. Remove the media tray assembly and check it. Enter the Diagnostics Menu. Touch Sensor test. match the size set for tray 1? Replace the media. separation roll. Pull out tray 1. 8 Check the media feed lift motor connection. 1. Touch Pre-feed. 4 Check the media position. Go to step 6. 3. Go to step 5 3 Check the rolls for tray 1. Go to step 7. check it over. “Separation roll removal” on page 4-49. on the operator panel. Clean or replace the feed roll. Touch Tray 1. Go to step 3. Open the printer left door assembly and visually check it. separating roll. and check it. 4. and pick roll free of excess wear and contamination? Go to step 4. Is the sensor (pre-feed) properly connected? Check the media feed lift motor in tray 1 for proper operation. change every time a white piece of paper is placed over the sensing area? Ensure the media feed unit front guide is installed properly. 2-58 MFP Service Manual . Touch Printer motor tests. Are the feed roll. 5. 2 Check the media size setup. Touch Tray 1 feed mtr. Go to “Feed roll removal” on page 4-45. and “Pick roll removal” on page 4-51. 5 Check the sensor (pre-feed) for proper operation in tray 1. Go to step 10. Is the media feed lift motor properly connected? Go to step 9. No Go to step 2.

Replace the printer engine card assembly. Go to “Media feed lift motor removal” on page 4-33. Yes Replace with new media. Diagnostic information 2-59 . “Separation roll removal” on page 4-49. Open the printer left door assembly. Does the size of media in use match the size set for tray 1? 3 Check the rolls for tray 1. 4 Check the media position. separation roll. 2. Are the feed roll.7500-XXX Step 9 Check Check the media feed lift motor for proper operation of tray 1. Touch Tray 1 feed mtr. Touch MOTOR TESTS. 4. Go to step 5. 10 Perform a print test. Enter the Diagnostics Menu. 1. separation roll.01 Sensor (registration) on jam (tray 1 feed) Step 1 Check Check the media condition. and “Pick roll removal” on page 4-51. Does the error continue? Problem solved. Is the media in the tray crumpled or damaged? 2 Check the media size setup. Clean or replace the feed roll. Does the motor rotate normally? Yes Re-install the media feed lift motor for tray 2 as it previously was and replace the tray 1 motor with a new one. Replace the media or change the media size setup. 241. Does the media touch the sensor (registration) or the sensor (pre-feed) in tray 1 media feed unit assembly? Remove the media. Go to “Feed roll removal” on page 4-45. Remove and check tray 1. and visually check it. No Go to step 10. Go to “Printer engine card assembly removal” on page 4-117. Go to step 3. No Go to step 2. and pick roll. 3. Touch Printer Motor Test. Replace the media feed lift motor for tray 1 with one from tray 2. and pick roll free of excess wear and contamination? Go to step 4. ensure it is dry.

Replace the connection. 2-60 MFP Service Manual . 242. Go to “Sensor (pre-feed) removal” on page 4-41. Touch Registration. No Go to step 2. Enter the Diagnostics Menu. Touch Pre-feed. Is the sensor (pre-feed) properly connected? Replace the sensor (pre-feed). 4. Remove the media tray assembly. Go to step 9. Replace the media. Touch Sensor test. 2. Is the media in the tray crumpled or damaged? 2 Check the media size setup. 3. Touch BASE SENSOR TEST. 2. 5. Go to “Sensor (pre-feed) removal” on page 4-41. Is the sensor (registration) properly connected? Replace the sensor (registration). 7 Check the sensor (pre-feed) for proper operation in tray 1. Touch Media Path. 1. 1. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area? Ensure the media feed unit front guide is installed properly. Does the media size in use match the size set for tray 2? Yes Replace the media with new media. Go to “Sensor (registration) removal” on page 4-81. 6 Check the sensor (registration) connection. Problem solved. ensure it is dry. Open the printer left door assembly. Touch Tray 1. Does the error continue? Replace the printer engine card assembly Go to “Printer engine card assembly removal” on page 4-117. No Go to step 6. 3. 9 Perform a print test. or change the media size setup.00 Sensor (pre-feed) on jam (tray 2 feed) Step 1 Check Check the media condition. Touch INPUT TRAY TESTS. Replace the connection. Replace the sensor (pre-feed). and check it. Does the display on the operator panel change every time the sensor actuator operates? Yes Go to step 7.7500-XXX Step 5 Check Check the sensor (registration) for proper operation. 8 Check the sensor (pre-feed) connection. Go to step 3. 4. Enter the Diagnostics Menu.

Are the feed roll. Remove tray 2 and check it. 2. 5. Is the sensor (pre-feed) properly connected? Replace the sensor (pre-feed). Touch Sensor test. 5 Check the sensor (pre-feed) in tray 2 for proper operation. Touch Printer Motor Test. separation roll. and pick roll. 6 Check the sensor (pre-feed) connection. Go to step 6. and pick roll free of excess wear and contamination? 4 Check the media position. Go to step 7. 4. Enter the Diagnostics Menu. 3. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area? Ensure the media feed unit front guide is installed properly. Go to “Sensor (pre-feed) removal” on page 4-41 Diagnostic information 2-61 . Go to “Feed roll removal” on page 4-45. Go to step 8. Go to step 5. and check it. Go to “Sensor (pre-feed) removal” on page 4-41.7500-XXX Step 3 Check the rolls for tray 2. Enter the Diagnostics Menu. Pull out tray 2. Touch INPUT TRAY TESTS. 2. and “Pick roll removal” on page 4-51. Does the media feed lift motor rotate normally. 8 Check the media feed lift motor connection. Replace the connection. Go to step 10. Touch Pre-feed. Does the media touch the sensor (pre-feed) in the tray 2 media feed unit? Remove the media. Remove the media tray assembly. Replace the connection. 4. 1. and check it. separation roll. Is the media feed lift motor properly connected? Go to step 9. 7 Check the media feed lift motor in tray 2 for proper operation. “Separation roll removal” on page 4-49. Touch Tray 2 feed mtr. Go to “Sensor (pre-feed) removal” on page 4-41. Touch MOTOR TESTS. Check Yes Go to step 4. Touch Tray 2. 1. and visually check it. 3. No Clean or replace the feed roll. Open the printer left lower door assembly.

7500-XXX

Step 9

Check Check the media feed lift motor in tray 2 for proper operation. Replace the media feed lift motor for tray 2 with the one from tray 1. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Tray 2 feed mtr. Does the media feed lift motor rotate normally?

Yes Install the media feed lift motor for tray 1 as it previously was and replace the motor for tray 2 with a new motor. Go to “Media feed lift motor removal” on page 4-33. Replace the printer engine card assembly. Go to “Printer engine card assembly removal” on page 4-117.

No Go to step 10.

10

Perform a print test. Does the error continue?

Problem solved.

242.01 Sensor (tray 2 feed-out) on jam (tray 2 feed)
Step 1 Check Check the media condition. Is the media in the tray crumpled or damaged? 2 Check the media size setup. Does the media size, in use, match the size set for tray 2? 3 Check the rolls for tray 2. Pull out tray 2, and check it. Open the printer left lower door assembly, and visually check it. Are the feed roll, separation roll, and pick roll free of excess wear and contamination? Go to step 4. Yes Replace the media with new media; ensure it is dry. Go to step 2. No Go to step 2.

Replace the media, or change the media size setup. Clean or replace the feed roll, separation roll, and pick roll.
Go to “Feed roll removal” on page 4-45, “Separation roll removal” on page 4-49, and “Pick roll removal” on page 4-51.

4

Check the media position. Does the media touch the sensor (tray 2 feed-out) or the tray 2 media feed unit?

Remove the media.

Go to step 5.

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Step 5

Check Check the sensor (tray 2 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor test. 4. Touch Tray 2. 5. Touch Media out. Open the printer left lower door assembly and check it. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area?

Yes Go to step 7.

No Go to step 6.

6

Check the sensor (tray 2 feed-out) connection. Is the sensor (tray 2 feed-out) properly connected?

Replace the sensor (tray 2 feed-out). Go to “Sensor (tray 2 feed-out) removal” on page 4-83.

Replace the connection.

7

Check the sensor (pre-feed), in tray 2, for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor test. 4. Touch Tray 2. 5. Touch Pre-feed. Remove the media tray assembly and check it. Does the display, on the operation panel, change every time a white piece of paper is placed over the sensing area?

• Ensure the media feed unit front guide is installed properly. • Go to step 9.

Replace the sensor (pre-feed).

8 9

Check the sensor (pre-feed) connection. Is the sensor (pre-feed) properly connected? Check the MPF/transport drive motor. Perform the MPF/transport drive motor test. Open the ADF left cover assembly. Remove the rear motor cover. Go to “Rear motor cover removal” on page 4-11. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Tests. 4. Touch MPF/Transport mtr Does the MPF/transport motor operate properly?

Replace the sensor (pre-feed). Go to step 11.

Replace the connection. Go to step 10.

10

Check the MPF/transport drive motor for connection. Is the above motor connected properly?

Replace the MPF/ transport drive motor. Go to “MPF/ transport drive motor assembly removal” on page 4-82.

Replace the connection.

Diagnostic information

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Step 11 Perform a print test. Does the error continue?

Check

Yes Replace the printer engine card assembly. Go to “Printer engine card assembly removal” on page 4-117.

No Problem solved.

242.02 Sensor (registration) on jam (tray 2 feed)
Step 1 Check Check the media condition. Is the media, in the tray, crumpled or damaged? 2 Check the media size setup. Does the media size, in use, match the size set for tray 2? 3 Check the roll for tray 2. Remove tray 2 and check it. Are the feed roll, separation roll, and pick roll free of excess wear and contamination? Go to step 4. Yes Replace the media with new; ensure it is dry. Go to step 3. No Go to step 2.

Replace the media or change the media size setup. Clean or replace the feed roll, separation roll, and pick roll.
Go to “Feed roll removal” on page 4-45, “Separation roll removal” on page 4-49, and “Pick roll removal” on page 4-51.

4

Check the media position. Open the printer left door assembly and visually check it. Does the media touch the sensor (registration)?

Remove the media.

Go to step 5.

5

Check the media position. Open the printer left lower door assembly and visually check it. Does the media touch the sensor (tray 2 feed-out)?

Remove the media.

Go to step 6.

6

Check the sensor (registration) for proper operation. Open the printer left door assembly and check it. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Registration. Open the printer left door assembly and check it. Does the display, on the operator panel, change every time the sensor actuator is operated?

Go to step 8.

Go to step 7.

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Step 7

Check Check the sensor (registration) connection. Is the sensor (registration) properly connected?

Yes Replace the sensor (registration). Go to “Sensor (registration) removal” on page 4-81.

No Replace the connection.

8

Check the sensor (tray 2 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 2. 5. Touch Feed-out. Open the printer left lower door assembly, and check it. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area?

Go to step 10.

Go to step 9.

9

Check the sensor (tray 2 feed-out) connection. Is the sensor (tray 2 feed-out) properly connected?

Replace the sensor (tray 2 feed-out). Go to “Sensor (tray 2 feed-out) removal” on page 4-83.

Replace the sensor (tray 2 feed-out).

10

Check the MPF/transport drive motor. Perform the MPF/transport drive motor test. Open the ADF left cover assembly. Remove the rear motor cover. Go to “Rear motor cover removal” on page 4-11. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Tests. 4. Touch MPF/Transport mtr Does the MPF/transport motor operate properly?

Go to step 12.

Go to step 11.

11

Check the MPF/transport drive motor for connection. Is the above motor connected properly?

Replace the MPF/ transport drive motor. Go to “MPF/ transport drive motor assembly removal” on page 4-82.

Replace the connection.

12

Perform a print test. Does the error continue?

Replace the printer engine card assembly. Go to “Printer engine card assembly removal” on page 4-117.

Problem solved.

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242.03 Sensor (tray 2 feed-out) static jam
Step 1 Check the media position. Does the media touch the sensor (tray 2 feed-out)? Open the printer left lower door assembly, and visually check it. 2 Check the sensor (tray 2 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 2. 5. Touch Feed-out. Open the printer left lower door assembly, and check it. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area? 3 Check the sensor (tray 2 feed-out) connection. Is the sensor (tray 2 feed-out) properly connected? 4 Perform a print test. Does the error continue? Replace the sensor (tray 2 feed-out). Replace the printer engine card assembly. Go to “Printer engine card assembly removal” on page 4-117. Replace the connection. Problem solved. Go to step 4. Go to step 3 Check Yes Remove the media. No Go to step 2.

243.00 Sensor (pre-feed) on jam (tray 3 media feed)
Step 1 2 Check Check the media condition. Is the media in the tray crumpled or damaged? Check the media size setup. Does the media size in use match the size set for tray 3? 3 Check the tray 3 rolls. Pull out tray 3, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination? Go to step 4. Go to step 3. Replace the media, or change the media size setup. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)–feed roll removal” on page 4-259, “2000sheet dual input (TTM)–separation roll removal” on page 4-263, and “2000-sheet dual input (TTM)–pick roll removal” on page 4-266. Yes Replace the media. No Go to step 2.

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Step 4

Check Check the media position. Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the sensor (pre-feed) of the tray 3 media feed unit assembly?

Yes Remove the media.

No Go to step 5.

5

Check the tray 3 sensor (pre-feed) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 3. 5. Touch Feed-out. Remove the media tray assembly. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area of the above sensor?

Go to step 7.

Go to step 6.

6

Check the tray 3 sensor (pre-feed) for proper connection. Is the above sensor connected properly?

Replace the sensor (pre-feed). Go to “2000-sheet dual input (TTM)–sensor (pre-feed) removal” on page 4-256. Go to step 8.

Replace the connection.

7

Check the connection between the 2TM/TTM controller card assembly and the printer engine card assembly. Are the above cards connected properly? Check the tray 3 media feed lift motor for proper operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Tray 3 feed mtr. Does the above motor rotate normally?

Replace the connection. Go to step 9.

8

Go to step 11.

9

Check the tray 3 media feed lift motor for proper connection. Is the above motor connected properly? Check the tray 3 media feed lift motor for proper operation. Replace the media feed lift motor for tray 3 with that from tray 4. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Tray 3 feed mtr. Does the above motor rotate normally?

Go to step 10.

Replace the connection. Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal” on page 4-274.

10

Reinstall the media feed lift motor for tray 4 as it previously was, and replace the media feed lift motor for tray 3 with a new one. Go to “2000-sheet dual input (TTM)–media feed lift motor removal” on page 4-248.

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Step 11 Perform a print test.

Check

Yes Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal” on page 4-274. Go to step 12.

No Problem solved.

Does the error still occur?

12

Perform a print test. Does the error still occur?

Replace the printer engine card assembly. Go to “Printer engine card assembly removal” on page 4-117.

Problem solved.

243.01 Sensor (tray 3 feed-out) on jam (tray 3 media feed)
Step 1 2 Check Check the media condition. Is the media in the tray crumpled or damaged? Check the media size setup. Does the media size in use match the size set for tray 3? 3 Check the tray 3 rolls. Pull out tray 3, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination? Go to step 4. Go to step 3. Replace the media, or change the media size setup. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)–feed roll removal” on page 4-259, “2000sheet dual input (TTM)–separation roll removal” on page 4-263, and “2000-sheet dual input (TTM)–pick roll removal” on page 4-266. Remove the media. Go to step 5. Yes Replace the media. No Go to step 2.

4

Check the media position. Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the tray 3 feed-out sensor or the sensor (pre-feed) of the tray 3 media feed unit assembly?

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Step 5

Check Check the sensor (tray 3 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 3. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates?

Yes Go to step 7.

No Go to step 6.

6

Check the sensor (tray 3 feed-out) for proper connection. Is the above sensor connected properly?

Replace the sensor (tray 3 feed-out). Go to “2000-sheet dual input (TTM)–sensor (tray 3 feed-out) removal” on page 4-247. Go to step 8.

Replace the connection.

7

Check the connection between the 2TM/TTM controller card assembly and the printer engine card assembly. Are the above cards connected properly? Check the tray 3 sensor (pre-feed) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 3. 5. Touch Feed-out. Remove the media tray assembly. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area of the above sensor?

Replace the connection. Go to step 9.

8

Go to step 10.

9

Check the tray 3 sensor (pre-feed) for proper connection. Is the above sensor connected properly?

Replace the sensor (pre-feed). Go to “2000-sheet dual input (TTM)–sensor (pre-feed) removal” on page 4-256. Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal” on page 4-274. Go to step 11.

Replace the connection.

10

Perform a print test. Does the error still occur?

Problem solved.

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Step 11 Perform a print test.

Check

Yes Replace the printer engine card assembly. Go to “Printer engine card assembly removal” on page 4-117.

No Problem solved.

Does the error still occur?

243.02 Sensor (tray 2 feed-out) on jam (tray 3 media feed)
Step 1 2 Check Check the media condition. Is the media in the tray crumpled or damaged? Check the media size setup. Does the media size in use match the size set for tray 3? 3 Check the tray 3 rolls. Pull out tray 3, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination? Go to step 4. Go to step 3. Replace the media or change the media size setup. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)–feed roll removal” on page 4-259, “2000sheet dual input (TTM)–separation roll removal” on page 4-263, and “2000-sheet dual input (TTM)–pick roll removal” on page 4-266. Remove the media. Go to step 5. Yes Replace the media. No Go to step 2.

4

Check the media position. Open the printer left lower door assembly, and visually check it. Does the media touch the sensor (tray 2 feed-out)?

5

Check the media position. Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the sensor (tray 3 feed-out)?

Remove the media.

Go to step 6.

6

Check the sensor (tray 2 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 2. 5. Touch Feed-out. Open the printer left lower door assembly, and visually check it. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area of the above sensor?

Go to step 8.

Go to step 7.

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Step 7

Check Check the sensor (tray 2 feed-out) for proper connection. Is the above sensor connected properly?

Yes Replace the sensor (tray 2 feed-out). Go to “Sensor (tray 2 feed-out) removal” on page 4-83. Go to step 10.

No Replace the connection.

8

Check the sensor (tray 3 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 3. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates?

Go to step 9.

9

Check the sensor (tray 3 feed-out) for proper connection. Is the above sensor connected properly?

Replace the sensor (tray 3 feed-out). Go to “2000-sheet dual input (TTM)–sensor (tray 3 feed-out) removal” on page 4-247. Go to step 11.

Replace the connection.

10

Check the 2TM/TTM controller card assembly and the printer engine card assembly for proper connection. Are connectors P541 and P413 on the above cards connected properly?

Replace the connection.

11

Perform a print test. Does the error still occur?

Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal” on page 4-274. Go to step 11.

Problem solved.

12

Perform a print test. Does the error still occur?

Replace the printer engine card assembly. Go to “Printer engine card assembly removal” on page 4-117.

Problem solved.

243.03 Sensor (registration) on jam (tray 3 media feed)
Step 1 Check Check the media condition. Is the media in the tray crumpled or damaged? Yes Replace the media. No Go to step 2.

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Step 2

Check Check the media size setup. Does the media size in use match the size set for tray 3?

Yes Go to step 3.

No Replace the media or change the media size setup. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)–feed roll removal” on page 4-259, “2000sheet dual input (TTM)–separation roll removal” on page 4-263, and “2000-sheet dual input (TTM)–pick roll removal” on page 4-266.

3

Check the tray 3 rolls. Pull out tray 3, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination?

Go to step 4.

4

Check the media position. Open the printer left door assembly, and visually check it. Does the media touch the sensor (registration)?

Remove the media.

Go to step 5.

5

Check the media position. Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the sensor (tray 3 feed-out)?

Remove the media.

Go to step 6.

6

Check the sensor (registration) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Registration. Open the printer left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates?

Go to step 8.

Go to step 7.

7

Check the sensor (registration) for proper connection. Is the above sensor connected properly?

Replace the sensor (registration). Go to “Sensor (registration) removal” on page 4-81.

Replace the connection.

8

Check the sensor (tray 3 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 3. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates?

Go to step 10.

Go to step 9.

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Step 9

Check Check the sensor (tray 3 feed-out) for proper connection. Is the above sensor connected properly?

Yes Replace the sensor (tray 3 feed-out). Go to “2000-sheet dual input (TTM)–sensor (tray 3 feed-out) removal” on page 4-247. Go to step 11.

No Replace the connection.

10

Check the connection between the 2TM/TTM controller card assembly and the printer engine card assembly. Are the above boards connected properly? Perform a print test. Does the error still occur?

Replace the connection. Problem solved.

11

Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal” on page 4-274. Go to step 12.

12

Perform a print test. Does the error still occur?

Replace the printer engine card assembly. Go to “Printer engine card assembly removal” on page 4-117.

Problem solved.

243.04 Sensor (tray 3 feed-out) static jam
Step 1 Check Check the media position. Does the media touch the sensor (tray 3 feed-out)? Open the 2TM/TTM left door assembly, and visually check it. 2 Check the sensor (tray 3 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 3. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 4. Go to step 3. Yes Remove the media. No Go to step 2.

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Step 3

Check Check the sensor (tray 3 feed-out) for proper connection. Is the above sensor connected properly?

Yes Replace the sensor (tray 3 feed-out). Go to “2000-sheet dual input (TTM)–sensor (tray 3 feed-out) removal” on page 4-247. Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal” on page 4-274. Go to step 5.

No Replace the connection.

4

Perform a print test. Does the error still occur?

Problem solved.

5

Perform a print test. Does the error still occur?

Replace the printer engine card assembly. Go to “Printer engine card assembly removal” on page 4-117.

Problem solved.

244.00 Sensor (tray 4 feed-out) on jam (tray 4 media feed)
Step 1 2 Check Check the media condition. Is the media in the tray crumpled or damaged? Check the media size setup. Does the media size in use match the size set for tray 4? 3 Check the tray 4 rolls. Pull out tray 4, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination? Go to step 4. Go to step 3. Replace the media or change the media size setup. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)–feed roll removal” on page 4-259, “2000sheet dual input (TTM)–separation roll removal” on page 4-263, and “2000-sheet dual input (TTM)–pick roll removal” on page 4-266. Yes Replace the media. No Go to step 2.

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Step 4

Check Check the media position. Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the sensor (pre-feed) of the tray 4 media feed unit assembly or the sensor (tray 4 feedout)?

Yes Remove the media.

No Go to step 5.

5

Check the tray 4 sensor (pre-feed) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 4. 5. Touch Feed-out. Remove the media tray assembly. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area of the above sensor?

Go to step 7.

Go to step 6.

6

Check the tray 4 sensor (pre-feed) for proper connection. Is the above sensor connected properly?

Replace the sensor (pre-feed). Go to “2000-sheet dual input (TTM)–sensor (pre-feed) removal” on page 4-256. Go to step 8.

Replace the connection.

7

Check the connection between the 2TM/TTM controller card assembly and the printer engine card assembly. Are the above cards connected properly? Check the sensor (tray 4 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 4. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates?

Replace the connection. Go to step 9.

8

Go to step 10.

9

Check the sensor (tray 4 feed-out) for proper connection. Is the above sensor connected properly?

Replace the sensor (tray 4 feed-out). Go to “2000-sheet dual input (TTM)–sensor (tray 4 feed-out) removal” on page 4-241.

Replace the connection.

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Step 10

Check Remove the tray 4 media transport assembly from the TTM. Go to “2000-sheet dual input (TTM)–tray 4 media transport assembly removal” on page 4-229. Inspect the metal tab on the tray 4 media transport assembly as shown in the graphic below.

Yes Staighten the metal tab with needle nose plyiers or replace the tray 4 media transport assembly. Go to “2000-sheet dual input (TTM)–tray 4 media transport assembly removal” on page 4-229.

No Go to step 11.

Is the metal tab on the tray 4 media transport assembly bent? 11 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal” on page 4-274. Go to step 12. 12 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal” on page 4-117. Problem solved. Problem solved.

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244.01 Sensor (tray 3 feed-out) on jam (tray 4 media feed)
Step 1 2 Check Check the media condition. Is the media in the tray crumpled or damaged? Check the media size setup. Does the media size in use match the size set for tray 4? 3 Check the tray 4 rolls. Pull out tray 4, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination? Go to step 4. Go to step 3. Replace the media, or change the media size setup. Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)–feed roll removal” on page 4-259, “2000sheet dual input (TTM)–separation roll removal” on page 4-263, and “2000-sheet dual input (TTM)–pick roll removal” on page 4-266. Remove the media. Go to step 5. Yes Replace the media. No Go to step 2.

4

Check the media position. Open the 2TM/TTM left door assembly, and visually check it. Does the media touch the sensor (tray 3 feed-out) or the sensor (tray 4 feed-out)?

5

Check the sensor (tray 4 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 4. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates?

Go to step 7.

Go to step 6.

6

Check the sensor (tray 4 feed-out) for proper connection. Is the above sensor connected properly?

Replace the sensor (tray 4 feed-out). Go to “2000-sheet dual input (TTM)–sensor (tray 4 feed-out) removal” on page 4-241. Go to step 8.

Replace the connection.

7

Check the connection between the 2TM/TTM controller card assembly and the printer engine card assembly. Are the above cards connected properly?

Replace the connection.

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Step 8

Check Check the sensor (tray 3 feed-out) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch INPUT TRAY TESTS. 3. Touch Sensor Test. 4. Touch Tray 3. 5. Touch Feed-out. Open the 2TM/TTM left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates?

Yes Go to step 10.

No Go to step 9.

9

Check the sensor (tray 3 feed-out) for proper connection. Is the above sensor connected properly?

Replace the sensor (tray 3 feed-out). Go to “2000-sheet dual input (TTM)–sensor (tray 3 feed-out) removal” on page 4-247. Staighten the metal tab with needle nose plyiers or replace the tray 4 media transport assembly. Go to “2000-sheet dual input (TTM)–tray 4 media transport assembly removal” on page 4-229.

Replace the connection.

10

Remove the tray 4 media transport assembly from the TTM. Go to “2000-sheet dual input (TTM)–tray 4 media transport assembly removal” on page 4-229. Inspect the metal tab on the tray 4 media transport assembly as shown in the graphic below.

Go to step 11.

Is the metal tab on the tray 4 media transport assembly bent?

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Replace the media or change the media size setup. Go to step 3. Does the media touch the sensor (tray 2 feed-out)? 5 Check the media position. Problem solved. Go to “2000-sheet dual input (TTM)–feed roll removal” on page 4-259. Remove the media.7500-XXX Step 11 Perform a print test. 244. Go to step 5. 4 Check the media position. No Go to step 2. and “2000-sheet dual input (TTM)–pick roll removal” on page 4-266. and visually check it. Pull out tray 4. Is the media in the tray crumpled or damaged? Check the media size setup. Diagnostic information 2-79 . Clean or replace the feed roll.02 Sensor (tray 2 feed-out) on jam (tray 4 media feed) Step 1 2 Check Check the media condition. Open the 2TM/TTM left door assembly. Are the feed roll. and check it. and pick roll. Does the error still occur? Replace the printer engine card assembly. and visually check it. Yes Replace the media. Go to step 12. “2000sheet dual input (TTM)–separation roll removal” on page 4-263. Does the media touch the sensor (tray 4 feed-out)? Remove the media. Check Yes Replace the 2TM/ TTM controller card assembly. Does the media size in use match the size set for tray 4? 3 Check the tray 4 rolls. No Problem solved. Does the error still occur? 12 Perform a print test. Go to step 6. separation roll. Go to “Printer engine card assembly removal” on page 4-117. and pick roll for transport free of excess wear and contamination? Go to step 4. Open the printer left lower door assembly. Go to “2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal” on page 4-274. separation roll.

3. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 9. 3. Open the printer left lower door assembly. Touch Sensor Test. 11 Replace the 2TM/ TTM controller card assembly. 9 Check the sensor (tray 4 feed-out) for proper connection. 5. 5. Touch INPUT TRAY TESTS. 4. Touch Feed-out. Go to step 10. 2. 2. Are the above cards connected properly? Perform a print test. and visually check it. Replace the connection. 7 Check the sensor (tray 2 feed-out) for proper connection. 4. 1. 2-80 MFP Service Manual . 8 Check the sensor (tray 4 feed-out) for proper operation. Touch Sensor Test. Does the error still occur? Replace the connection. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area of the above sensor? Yes Go to step 8. 1.7500-XXX Step 6 Check Check the sensor (tray 2 feed-out) for proper operation. Open the 2TM/TTM left door assembly. Go to step 11. Go to “2000-sheet dual input (TTM)–sensor (tray 3 feed-out) removal” on page 4-247. 10 Check the connection between the 2TM/TTM controller card assembly and the printer engine card assembly. Touch INPUT TRAY TESTS. Enter the Diagnostics Menu. Go to “2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal” on page 4-274. Is the above sensor connected properly? Replace the sensor (tray 3 feed-out). Replace the connection. Problem solved. Touch Tray 4. No Go to step 7. and visually check it. Enter the Diagnostics Menu. Go to “Sensor (tray 2 feed-out) removal” on page 4-83. Touch Feed-out. Go to step 12. Touch Tray 2. Is the above sensor connected properly? Replace the sensor (tray 2 feed-out).

Touch BASE SENSOR TEST. Does the media touch the sensor (registration)? 5 Check the media position (2). separation roll. Go to step 7. Does the media touch the sensor (tray 4 feed-out)? Remove the media. Go to step 3. and “2000-sheet dual input (TTM)–pick roll removal” on page 4-266. Clean or replace the feed roll. Open the printer left door assembly. 1. and pick roll. 4. Does the media size in use match the size set for tray 4? 3 Check the tray 4 rolls. Yes Replace the media. Are the feed roll. 4 Check the media position (1). and pick roll for transport free of excess wear and contamination? Go to step 4. 6 Check the sensor (registration) for proper operation. and visually check it. Touch Media Path. and visually check it. separation roll. Does the error still occur? 244. Diagnostic information 2-81 . Check Yes Replace the printer engine card assembly. Go to “2000-sheet dual input (TTM)–feed roll removal” on page 4-259. Go to step 5. 3. Open the 2TM/TTM left door assembly.7500-XXX Step 12 Perform a print test. Touch Registration. Open the printer left door assembly. Go to “Printer engine card assembly removal” on page 4-117. Go to step 6. Replace the media or change the media size setup. and visually check it. and check it. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 8. Remove the media. Is the media in the tray crumpled or damaged? Check the media size setup.03 Sensor (registration) on jam (tray 4 media feed) Step 1 2 Check Check the media condition. No Problem solved. Enter the Diagnostics Menu. Pull out tray 4. “2000sheet dual input (TTM)–separation roll removal” on page 4-263. 2. No Go to step 2.

12 Perform a print test. No Go to step 2. 2-82 MFP Service Manual . Does the error still occur? Replace the connection. and visually check it. Touch INPUT TRAY TESTS. 9 Check the sensor (tray 4 feed-out) for proper connection. Touch Tray 4. 4. Go to “Sensor (registration) removal” on page 4-81. 2. No Replace the connection. 244. 8 Check the sensor (tray 4 feed-out) for proper operation. 1. 5. Replace the connection. Are the above cards connected properly? Perform a print test. 11 Replace the 2TM/ TTM controller card assembly. 3. Go to “2000-sheet dual input (TTM)–sensor (tray 4 feed-out) removal” on page 4-241. Enter the Diagnostics Menu. Is the media in the tray crumpled or damaged? Yes Replace the media.7500-XXX Step 7 Check Check the sensor (registration) for proper connection. Go to “2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal” on page 4-274. Problem solved. Go to step 11. Is the above sensor connected properly? Yes Replace the sensor (registration).04 Sensor (pre-feed) on jam (tray 4 media feed) Step 1 Check Check the media condition. Open the 2TM/TTM left door assembly. Go to step 12. 10 Check the connection between the 2TM/TTM controller card assembly and the printer engine card assembly. Problem solved. Does the error still occur? Replace the printer engine card assembly. Go to step 9. Touch Feed-out. Touch Sensor Test. Go to “Printer engine card assembly removal” on page 4-117. Is the above sensor connected properly? Replace the sensor (tray 4 feed-out). Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 10.

Are the feed roll. Enter the Diagnostics Menu. Are the above cards connected properly? Check the tray 4 media feed lift motor for proper operation. and pick roll. 1. and pick roll for transport free of excess wear and contamination? Go to step 4. separation roll. Touch Tray 4 feed mtr. 4 Check the media position. Clean or replace the feed roll. and check it. Touch MOTOR TESTS. 6 Check the tray 4 sensor (pre-feed) for proper connection. 4. Touch Printer Motor Test. 9 Check the tray 4 media feed lift motor for proper connection. Replace the connection. 1. 2. Does the media touch the sensor (pre-feed) of the tray 4 media feed unit assembly? Remove the media. 5 Check the tray 4 sensor (pre-feed) for proper operation. 7 Check the connection between the 2TM/TTM controller card assembly and the printer engine card assembly. Go to step 6. Is the above sensor connected properly? Replace the sensor (pre-feed). Go to step 9. 3.7500-XXX Step 2 Check Check the media size setup. No Replace the media or change the media size setup. Remove the media tray assembly. 5. Pull out tray 4. separation roll. Is the above motor connected properly? Go to step 10. Go to “2000-sheet dual input (TTM)–sensor (pre-feed) removal” on page 4-256. 3 Check the tray 4 rolls. 3. Replace the connection. Diagnostic information 2-83 . 8 Go to step 11. and “2000-sheet dual input (TTM)–pick roll removal” on page 4-266. Touch Pre-feed. Touch Sensor Test. 2. Does the media size in use match the size set for tray 4? Yes Go to step 3. Touch INPUT TRAY TESTS. “2000sheet dual input (TTM)–separation roll removal” on page 4-263. Does the above motor rotate normally? Replace the connection. Go to step 5. Does the display on the operator panel change every time a white piece of paper is placed over the sensing area of the above sensor? Go to step 7. Go to step 8. Enter the Diagnostics Menu. Go to “2000-sheet dual input (TTM)–feed roll removal” on page 4-259. 4. Touch Tray 4.

2. Touch Tray 4. Problem solved. 3. 4.05 Sensor (tray 4 feed-out) static jam Step 1 Check Check the media position. 1. Go to “2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal” on page 4-274. Touch Feed-out. Open the 2TM/TTM left door assembly. Does the above motor rotate normally? Yes Reinstall the media feed lift motor for tray 3 as it previously was. 12 Perform a print test. Yes Remove the media. Enter the Diagnostics Menu. Open the 2TM/TTM left door assembly. Does the error still occur? Problem solved.7500-XXX Step 10 Check Check the tray 4 media feed lift motor for proper operation. Go to step 3. 244. 3. Touch MOTOR TESTS. Replace the media feed lift motor for tray 4 with that for tray 3. Does the display on the operator panel change every time the actuator on the above sensor operates? Go to step 4. Touch INPUT TRAY TESTS. 5. 11 Perform a print test. No Replace the 2TM/ TTM controller card assembly. Go to “Printer engine card assembly removal” on page 4-117. Does the media touch the sensor (tray 4 feed-out)? 2 Check the sensor (tray 4 feed-out) for proper operation. Go to “2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal” on page 4-274. Enter the Diagnostics Menu. 2-84 MFP Service Manual . Touch Sensor Test. Go to “2000-sheet dual input (TTM)–media feed lift motor removal” on page 4-248. Touch Tray 4 feed mtr. Go to step 12. No Go to step 2. and visually check it. 4. Replace the 2TM/ TTM controller card assembly. and visually check it. Does the error still occur? Replace the printer engine card assembly. and then replace the media feed lift motor for tray 4 with a new one. 2. Touch Printer Motor Test. 1.

Remove the MPF feed unit assembly. Adjust the MPF media side guides correctly. Does an error occur during print test? Go to step 6.00 Sensor (registration) on jam (MPF pick) Step 1 Check Check the media condition. Does the error still occur? Replace the printer engine card assembly. Do the MPF media side guides operate smoothly? 5 Check the MPF for proper installation. and visually check it. Perform a print test. Go to step 5. Is the media in the MPF tray crumpled or damaged? 2 Check the media size setup. Diagnostic information 2-85 . and reinstall it. Is the above sensor connected properly? Yes Replace the sensor (tray 4 feed-out). Yes Replace the media with new. Go to “2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal” on page 4-274. Go to step 5. Remove the media. Go to “Printer engine card assembly removal” on page 4-117. Does the media size in use match the size set for MPF tray? 3 Check the media position. Problem solved. Problem solved. Go to step 3. Replace the 2TM/ TTM controller card assembly. ensure it is dry. Open the printer left door assembly. No Go to step 2. Go to step 4. Does the error still occur? Problem solved. Replace the media or change the media size setup. No Replace the connection.7500-XXX Step 3 Check Check the sensor (tray 4 feed-out) for proper connection. 5 Perform a print test. Does the media touch the sensor (registration)? 4 Check the MPF media side guides for proper operation. 4 Perform a print test. 250. Go to “2000-sheet dual input (TTM)–sensor (tray 4 feed-out) removal” on page 4-241.

Touch MOTOR TESTS. Does the MPF pick solenoid make an audible clicking sound when activated? Go to step 12. Does the display. Clean or replace the MPF feed roll assembly. Go to “Sensor (registration) removal” on page 4-81. Enter the Diagnostics Menu. Enter the Diagnostics Menu. Remove the MPF pick unit asm. 4. Is the MPF feed roll assembly free of excess wear and contamination? 7 Check the roll.7500-XXX Step 6 Check the roll. 2. Is the sensor (registration) properly connected? Replace the sensor (registration). Touch Media Path. on the operator panel. Problem solved. Go to “MPF feed unit assembly removal” on page 4-54. 4. Go to “MPF pick solenoid / pick lever removal” on page 4-62. Go to “MPF feed unit assembly removal” on page 4-54. Open the printer left door assembly and check it. 8 Check the sensor (registration) for proper operation. Check Yes Go to step 7. Touch Printer Motor Test. 3. Go to “Printer engine card assembly removal” on page 4-117. Touch BASE SENSOR TEST. 9 Check the sensor (registration) connection. 1. Is the MPF feed roll assembly free of excess wear and contamination? Go to step 8. 11 Check the MPF pick solenoid connection. Replace the connection. Does the error continue? Replace the printer engine card assembly. Replace the connection. 10 Check the MPF pick solenoid for proper operation. change every time the sensor actuator is operated? Go to step 10. Go to step 11. 2-86 MFP Service Manual . 12 Perform a print test. Touch MPF pick solenoid. Is the MPF pick solenoid properly connected? Replace the MPF pick solenoid. 3. 1. Touch Registration. Go to step 9. Remove the MPF feed unit assembly. No Clean or replace the MPF feed roll assembly. 2.

go to step 2. 4. Perform a ADF test. Go to step 3. Touch SCANNER TESTS. Touch Sheet through. Go to step 5. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? 3 Check the sensor (sheet through) for connection. Go to “Sensor (sheet through) removal” on page 4-200. 2. 3. and perform a ADF test. Is the feed media path free of media or media fragments? 2 Check the sensor (sheet through) for operation. Remove the ADF rear cover. Does the error remain? Replace the ADF controller card assembly. 5 Place an undamaged document in the ADF. Perform the sensor (sheet through) test.7500-XXX 290. Yes Go to step 2. Replace the connection. 4 Place an undamaged document in the ADF. Go to step 4. If the problem remains. Is the original document free of paper clips and staples as well as damage such as creases. 290. Enter the Diagnostics Menu. Open the ADF left cover assembly. 1. holes or excessive wear? Yes Go to step 2. Go to “ADF rear cover removal” on page 4-165. Go to “RIP card assembly removal” on page 4-128. Touch Sensor Tests.01 Sensor (sheet through) on jam Step 1 Check Check the original document condition. Is the above sensor connected properly? Replace the sensor (sheet through). No Remove damaged original document and replace with a new undamaged original document. No Remove any media or media fragments. tears.00 Switch (sheet through) static jam Step 1 Check Check the sensor (sheet through). Problem solved. Diagnostic information 2-87 . Does the error remain? Replace the RIP card assembly. and perform a ADF test. Go to “ADF controller card assembly removal” on page 4-167.

5 Check the pick roll position motor assembly connection. 3. Enter the Diagnostics Menu. Touch MOTOR TESTS. 4. Go to “ADF feed/ pick roll assembly removal” on page 4-178 or “ADF separation roll guide assembly” on page 4-195. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 4. Does the feed drive motor rotate properly? Go to step 8. Touch Scanner Motor Tests. Touch ADF feed drv mtr. Is the ADF feed/pick roll assembly or the ADF separation roll assembly free of excess wear? Yes Go to step 3. Go to step 7. Touch Scanner Motor Tests. 3. Go to “ADF rear cover removal” on page 4-165. Touch Pick roll position mtr. Open ADF left cover assembly. Open the ADF left cover assembly. Go to step 5.7500-XXX Step 2 Check Check the ADF rolls for wear. Remove all contaminates from the media path. Perform the pick roll position motor test. 2. Replace the connection. Touch MOTOR TESTS. 1. Enter the Diagnostics Menu. Remove the ADF rear cover. Is the above motor connected properly? Replace the pick roll position motor assembly. Go to “Pick roll position motor assembly removal” on page 4-182. 4. Override the switch (ADF left cover interlock). 4 Check the pick roll position motor assembly. 2. Perform the feed drive motor test. Does the pick roll position motor assembly raise and lower properly? Go to step 6. 2-88 MFP Service Manual . 1. 3 Check the media path for contaminates. 6 Check the feed drive motor for correct operation. No Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly.

and perform a ADF test. Go to “Sensor (sheet through) removal” on page 4-200. 2. 10 Check the feed drive motor connection. No Replace the connection. Does the error remain? Replace the RIP card assembly. Problem solved. Touch SCANNER TESTS. 9 Check the sensor (sheet through) for connection. Go to step 11. 11 Place an undamaged document in the ADF. Perform the sensor (sheet through) test. Go to “ADF feed drive motor assembly removal” on page 4-172.7500-XXX Step 7 Check Check the feed drive motor connection. Does the error remain? Replace the ADF controller card assembly. Enter the Diagnostics Menu. 3. 8 Check the sensor (sheet through) for operation. 12 Place an undamaged document in the ADF. 1. Touch Sensor Tests. Diagnostic information 2-89 . Go to step 9. Go to “ADF controller card assembly removal” on page 4-167. Replace the connection. Touch Sheet through. Remove the ADF rear cover. Is the above sensor connected properly? Replace the sensor (sheet through). Replace the connection. 4. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 10. and perform a ADF test. Is the above motor connected properly? Replace the ADF feed drive motor assembly. Go to “ADF rear cover removal” on page 4-165. Go to “RIP card assembly removal” on page 4-128. Open the ADF left cover assembly. Go to “ADF feed drive motor assembly removal” on page 4-172. Is the above motor connected properly? Yes Replace the ADF feed drive motor assembly.

Is the document set actuator flag flat as shown in the graphic below? Replace the document set actuator. Note: To receive the new rounded flag actuator.02 Sensor (ADF pre-registration) on jam ADF simplex side 1 Step 1 Check Check the original document condition. holes or excessive wear? Yes Go to step 2. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 5. 2-90 MFP Service Manual . order 40X2283. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 4. go to step 2. If problem remains. No Remove damaged original document and replace with a new undamaged original document. 2 Open the ADF left cover assembly and inspect the document set actuator as shown in the graphic below. 3 Check the ADF rolls for wear. Perform a ADF test. tears. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly.7500-XXX 290. go to step 3. If the problem remains. Remove all contaminates from the media path. 4 Check the media path for contaminates. Is the original document free of paper clips and staples as well as damage such as creases. Go to “Document set actuator removal” on page 4-180. Go to “ADF feed/ pick roll assembly removal” on page 4-178 or “ADF separation roll guide assembly” on page 4-195.

Go to “RIP card assembly removal” on page 4-128. Perform the feed drive motor test. Go to step 8. 3. 9 Place an undamaged document in the ADF. Go to step 10. 1. and perform a ADF test. 10 Place an undamaged document in the ADF. 2. Is the above motor connected properly? Replace the ADF feed drive motor assembly. Go to “Sensor (ADF preregistration)” on page 4-188. Replace the connection. Perform the sensor (ADF pre registration) test. Touch ADF feed drv mtr. Touch SCANNER TESTS. 2. Open the ADF left cover assembly. Diagnostic information 2-91 . Go to “ADF feed drive motor assembly removal” on page 4-172. Touch MOTOR TESTS. Does the feed drive motor rotate properly? Go to step 9. 6 Check the sensor (ADF pre-registration) for connection. Touch Sensor Tests. Enter the Diagnostics Menu. 4. Problem solved. 7 Check the feed drive motor for correct operation. No Go to step 6. Operate the actuator of the sensor (ADF pre registration).7500-XXX Step 5 Check Check the sensor (ADF pre registration) for operation. 8 Check the feed drive motor for connection. Does the error remain? Replace the RIP card assembly. Touch Scanner Motor Tests. 3. Enter the Diagnostics Menu. 1. Open the ADF left cover assembly. Replace the connection. Touch ADF pre registration. Does the error remain? Replace the ADF controller card assembly. Is the above sensor connected properly? Replace the sensor (ADF preregistration). Remove the ADF rear cover. Go to “ADF rear cover removal” on page 4-165. and perform a ADF test. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Yes Go to step 7. 4. Go to “ADF controller card assembly removal” on page 4-167.

Remove the ADF rear cover.7500-XXX 290. Remove all contaminates from the media path. 2. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 3. Is the above sensor connected properly? Replace the sensor (sheet through). Enter the Diagnostics Menu. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. Perform the sensor (sheet through) test. Go to “Sensor (sheet through) removal” on page 4-200. 1. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? 5 Check the sensor (sheet through) for connection. Go to step 5. No Remove damaged original document and replace with a new undamaged original document. Open the ADF left cover assembly. 2-92 MFP Service Manual . Go to step 4. Perform a ADF test. 2 Check the ADF rolls for wear. 4. tears. 3. go to step 2. 3 Check the media path for contaminates. Replace the connection. Touch Sheet through. Is the original document free of paper clips and staples as well as damage such as creases. Go to step 6. Is the media path free of excess media dust and foreign objects such as paper clips and staples? 4 Check the sensor (sheet through) for operation. Go to “ADF rear cover removal” on page 4-165. holes or excessive wear? Yes Go to step 2. Touch SCANNER TESTS. Touch Sensor Tests.03 Sensor (ADF pre-registration) off jam Step 1 Check Check the original document condition. Go to “ADF feed/ pick roll assembly removal” on page 4-178 or “ADF separation roll guide assembly” on page 4-195. If the problem remains.

Touch Scanner Motor Tests.7500-XXX Step 6 Check Check the sensor (ADF pre registration) for operation. 4. Go to step 11. Go to “ADF feed drive motor assembly removal” on page 4-172. Touch Forward or reverse. 9 Check the feed drive motor for connection. 4. Perform the registration motor test. 8 Check the feed drive motor for correct operation. 7 Check the sensor (ADF pre-registration) for connection. Open the ADF left cover assembly. 1. Touch Sensor Tests. Remove the ADF rear cover. Is the above sensor connected properly? Replace the ADF feed drive motor assembly. Enter the Diagnostics Menu. 1. Go to “ADF rear cover removal” on page 4-165. Does the ADF registration motor operate properly? Go to step 12. Diagnostic information 2-93 . Go to “Sensor (ADF preregistration)” on page 4-188. Perform the sensor (ADF pre registration) test. 3. 4. 2. 2. Touch ADF pre registration. 3. Open the ADF left cover assembly. Enter the Diagnostics Menu. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Yes Go to step 8. Touch ADF registration drv mtr 5. Touch ADF feed drv mtr. Touch MOTOR TESTS. Perform the feed drive motor test. Touch MOTOR TESTS. Go to “ADF rear cover removal” on page 4-165. Is the above sensor connected properly? Replace the Replace the sensor (ADF pre. Does the feed drive motor rotate properly? Go to step 10. 2. Open the ADF left cover assembly. Go to step 9. registration). 10 Check the registration motor (forward or reverse) test. Remove the ADF rear cover. Operate the actuator of the sensor (ADF pre registration). No Go to step 7. Enter the Diagnostics Menu. Touch Scanner Motor Tests. Touch SCANNER TESTS. Replace the connection. 3.connection. 1.

4. Problem solved. 13 Place an undamaged document in the ADF. 290. and perform a ADF test. Is the above motor connected properly? Yes Replace the ADF registration motor. and perform a ADF test. Open the ADF left cover assembly. Go to step 4. Is the feed media path free of media or media fragments? 2 Check the sensor (ADF pre registration) for operation. 2. Go to step 13. Perform the sensor (ADF pre registration) test. Replace the connection. 3. Go to step 3. Touch SCANNER TESTS. Touch ADF pre registration. 1. Go to “ADF controller card assembly removal” on page 4-167. Does the error remain? Replace the RIP card assembly. Is the above sensor connected properly? Replace the sensor (ADF pre-registration). Yes Go to step 2. No Replace the connection. Enter the Diagnostics Menu. Go to “Sensor (ADF preregistration)” on page 4-188. Does the error remain? Replace the ADF controller card assembly. No Remove any media or media fragments. 12 Place an undamaged document in the ADF. Go to “ADF registration motor removal” on page 4-201.10 Sensor (ADF pre-registration) static jam Step 1 Check Check the sensor (ADF pre-registration). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? 3 Check the sensor (ADF pre-registration) for connection.7500-XXX Step 11 Check Check the ADF registration motor for connection. Operate the actuator of the sensor (ADF pre registration). 2-94 MFP Service Manual . Touch Sensor Tests. Go to “RIP card assembly removal” on page 4-128.

Perform a ADF test. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 3. Diagnostic information 2-95 . If the problem remains. Go to “RIP card assembly removal” on page 4-128. Does the error remain? Yes Replace the ADF controller card assembly. tears. Does the error remain? Replace the RIP card assembly. and perform a ADF test. Remove all contaminates from the media path. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. Is the original document free of paper clips and staples as well as damage such as creases.7500-XXX Step 4 Check Place an undamaged document in the ADF. 290. 2 Check the ADF rolls for wear. and perform a ADF test. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 4. 5 Place an undamaged document in the ADF. holes or excessive wear? Yes Go to step 2. Go to “ADF controller card assembly removal” on page 4-167.11 Sensor (ADF registration) on jam ADF simplex side 1 Step 1 Check Check the original document condition. go to step 2. Problem solved. Go to “ADF feed/ pick roll assembly removal” on page 4-178 or “ADF separation roll guide assembly” on page 4-195. No Remove damaged original document and replace with a new undamaged original document. 3 Check the media path for contaminates. No Go to step 5.

3. Touch Scanner Motor Tests. 2. No Go to step 5. 4. Is the above sensor connected properly? Replace the sensor (ADF registration). Problem solved. Touch MOTOR TESTS. Open the ADF left cover assembly.7500-XXX Step 4 Check Check the sensor (ADF registration) for operation. Open the ADF left cover assembly. Go to “ADF controller card assembly removal” on page 4-167. Go to step 9. Enter the Diagnostics Menu. Replace the connection. Enter the Diagnostics Menu. Touch SCANNER TESTS. and perform a ADF test. 5 Check the sensor (ADF registration) for connection. 7 Check the feed drive motor for connection. Replace the connection. Touch Sensor Tests. 4. Touch ADF registration. 8 Place an undamaged document in the ADF. 2-96 MFP Service Manual . Go to “ADF feed drive motor assembly removal” on page 4-172. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Yes Go to step 6. and perform a ADF test. 6 Check the feed drive motor for correct operation. Go to “ADF feed drive motor assembly removal” on page 4-172. 2. 3. Is the above sensor connected properly? Replace the ADF feed drive motor assembly. Place a piece of white paper into the ADF media entrance and over the sensor (ADF registration). Touch ADF feed drv mtr. Does the error remain? Replace the ADF controller card assembly. 1. Does the error remain? Replace the RIP card assembly. 9 Place an undamaged document in the ADF. Go to “Sensor (ADF registration)” on page 4-187. Perform the sensor (ADF registration) test. Remove the ADF rear cover. Go to “ADF rear cover removal” on page 4-165. Go to “RIP card assembly removal” on page 4-128. Perform the feed drive motor test. Go to step 7. 1. Does the feed drive motor rotate properly? Replace the ADF feed drive motor assembly.

Place a piece of white paper into the ADF media entrance and over the sensor (ADF registration). 2 Check the ADF rolls for wear. No Remove damaged original document and replace with a new undamaged original document. Is the inverter gate free of damage and warpage and does it move smoothly? Go to step 5. 3 Check the media path for contaminates. Replace the connection. Touch SCANNER TESTS. Go to “Sensor (ADF registration)” on page 4-187. Enter the Diagnostics Menu. 3. Touch ADF registration. Go to “ADF feed/ pick roll assembly removal” on page 4-178 or “ADF separation roll guide assembly” on page 4-195.12 Sensor (ADF registration) on jam side 2 Step 1 Check Check the original document condition. Go to step 6. If the problem remains. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? 6 Check the sensor (ADF registration) for connection. Is the above sensor connected properly? Replace the sensor (ADF registration). Diagnostic information 2-97 . Replace the inverter gate. Open the ADF left cover assembly. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 3.7500-XXX 290. 2. 4. holes or excessive wear? Yes Go to step 2. Remove all contaminates from the media path. Perform the sensor (ADF registration) test. tears. Go to “Inverter gate removal” on page 4-191. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. Go to step 4. go to step 2. Is the media path free of excess media dust and foreign objects such as paper clips and staples? 4 Check the inverter gate condition. Is the original document free of paper clips and staples as well as damage such as creases. 5 Check the sensor (ADF registration) for operation. Go to step 7. 1. Touch Sensor Tests. Perform a ADF test.

Replace the connection. and perform a ADF test. Is the above motor connected properly? Replace the inverter solenoid assembly. Open the ADF left cover assembly. 1. Perform the inverter solenoid test. Touch Scanner Motor Tests. Touch Scanner Motor Tests. Go to “ADF controller card assembly removal” on page 4-167. Perform the feed drive motor test. Go to “ADF rear cover removal” on page 4-165. Touch MOTOR TESTS. Enter the Diagnostics Menu. No Go to step 8. Remove the ADF rear cover. Go to “ADF front cover assembly removal” on page 4-166. 3. Go to “Inverter solenoid assembly removal” on page 4-173. 4. 10 Check the inverter solenoid assembly for connection. Touch MOTOR TESTS. Enter the Diagnostics Menu. Is the above sensor connected properly? Replace the ADF feed drive motor assembly. Open the ADF left cover assembly. Go to “RIP card assembly removal” on page 4-128. Close the ADF left cover assembly. 3. Go to “ADF feed drive motor assembly removal” on page 4-172. and perform a ADF test. 4. Go to step 12. Does the error remain? Replace the RIP card assembly. 2. 2. Touch Inverter solenoid. Go to step 10. 8 Check the feed drive motor for connection. Problem solved. Remove the ADF front cover assembly. 2-98 MFP Service Manual . Replace the connection. Touch ADF feed drv mtr. 9 Check the inverter solenoid assembly for operation. 11 Place an undamaged document in the ADF. Does the inverter solenoid assembly operate properly? Go to step 11. Does the feed drive motor rotate properly? Yes Go to step 9. 1. 12 Place an undamaged document in the ADF. Does the error remain? Replace the ADF controller card assembly.7500-XXX Step 7 Check Check the feed drive motor for correct operation.

3. Remove the two screws securing the registration pad cover. 2. Reinstall the registration pad cover. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 4. Does the problem remain? 3 Check the ADF rolls for wear. Go to “ADF feed/ pick roll assembly removal” on page 4-178 or “ADF separation roll guide assembly” on page 4-195. Remove the registration pad cover. holes or excessive wear? Yes Go to step 2.13 Sensor (ADF registration) off jam Step 1 Check Check the original document condition. go to step 2.7500-XXX 290. 1. Raise the ADF to the full upright position. Place several undamaged doucments in the ADF. Diagnostic information 2-99 . 4. Problem sovled. Perform a ADF test. tears. Is the original document free of paper clips and staples as well as damage such as creases. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. If the problem remains. Clean or replace the black registration pad of excess paper dust. No Remove damaged original document and replace with a new undamaged original document. 5. Go to step 3. 2 Remove the registration pad cover and clean the black registration pad shown in the diagram below. and perform an ADF test.

Is the above sensor connected properly? Replace the sensor (ADF registration). 1. Go to “ADF rear cover removal” on page 4-165. 5 Check the sensor (ADF registration) for operation. Perform the sensor (ADF registration) test. 2. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 7. Touch ADF registration drv mtr 5. Does the ADF registration motor operate properly? Go to step 9. Replace the connection. Replace the connection. 2-100 MFP Service Manual . Go to “ADF registration motor removal” on page 4-201. Go to step 10. 9 Place an undamaged document in the ADF. 6 Check the sensor (ADF registration) for connection. Touch MOTOR TESTS. Remove the ADF rear cover. Go to “Sensor (ADF registration)” on page 4-187. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Yes Go to step 5. 3. 4. Touch Sensor Tests. 2. Does the error remain? Replace the ADF controller card assembly. Place a piece of white paper into the ADF media entrance and over the sensor (ADF registration). Touch Scanner Motor Tests. Open the ADF left cover assembly.7500-XXX Step 4 Check Check the media path for contaminates. Go to “ADF controller card assembly removal” on page 4-167. Go to step 8. 4. Touch Forward or reverse. 1. and perform a ADF test. Open the ADF left cover assembly. 7 Check the registration motor (forward or reverse) test. 3. No Remove all contaminates from the media path. 8 Check the ADF registration motor for connection. Touch ADF registration. Go to step 6. Touch SCANNER TESTS. Perform the registration motor test. Enter the Diagnostics Menu. Enter the Diagnostics Menu. Is the above motor connected properly? Replace the ADF registration motor.

Go to “ADF separation roll guide assembly” on page 4-195. If the problem remains. Remove all contaminates from the media path. Enter the Diagnostics Menu. No Problem solved. Touch ADF inverter. Insert a sheet of paper into the ADF paper path entrance. Is the media path free of excess media dust and foreign objects such as paper clips and staples? 4 Check the sensor (ADF inverter) for operation. Manually rotate the ADF exit roll assembly by hand to feed the sheet through the ADF to operate the actuator of the sensor (ADF inverter). 2.9. 4. 1.7500-XXX Step 10 Check Place an undamaged document in the ADF. go to step 2. Open the ADF left cover assembly. 3 Check the media path for contaminates. tears. No Remove damaged original document and replace with a new undamaged original document. 2 Check the ADF rolls for wear. Perform the sensor (ADF inverter) test. Perform a ADF test. Go to “RIP card assembly removal” on page 4-128. Does the error remain? Yes Replace the RIP card assembly. 290. and perform a ADF test. Go to step 4. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 3. holes or excessive wear? Yes Go to step 2. Diagnostic information 2-101 . Is the original document free of paper clips and staples as well as damage such as creases. Go to “ADF feed/ pick roll assembly removal” on page 4-178 or “ADF separation roll guide assembly” on page 4-195. Touch Sensor Tests. Remove the ADF separation roll guide assembly.14 Sensor (ADF inverter) on jam (Inverting)) Step 1 Check Check the original document condition. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 5. Touch SCANNER TESTS. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. Go to FIP2. 3.

10 Place an undamaged document in the ADF. 2-102 MFP Service Manual . Open the ADF left cover assembly. Enter the Diagnostics Menu. Go to step 7. Go to “ADF registration motor removal” on page 4-201. Go to “Sensor (ADF registration)” on page 4-187. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 10. Enter the Diagnostics Menu. Touch SCANNER TESTS. 1. Touch Sensor Tests. Touch ADF registration. Touch ADF registration drv mtr 5. Place a piece of white paper into the ADF media entrance and over the sensor (ADF registration). and perform a ADF test. Is the above sensor connected properly? Replace the sensor (ADF registration). Does the ADF registration motor operate properly? Go to step 8. 7 Check the ADF registration motor for connection. 6 Check the registration motor (forward or reverse) test. 9 Check the sensor (ADF registration) for connection. 2. Replace the connection. 8 Check the sensor (ADF registration) for operation. Go to step 9. Touch Scanner Motor Tests. 3. Go to “Sensor (ADF inverter)” on page 4-189. 2. 3.7500-XXX Step 5 Check Check the sensor (ADF inverter) for connection. Is the above sensor connected properly? Yes Replace the sensor (ADF inverter). Remove the ADF rear cover. Open the ADF left cover assembly. No Replace the connection. 4. Go to step 11. 1. Go to “ADF rear cover removal” on page 4-165. Touch MOTOR TESTS. Perform the registration motor test. Replace the connection. 4. Go to “ADF controller card assembly removal” on page 4-167. Touch Forward or reverse. Does the error remain? Replace the ADF controller card assembly. Is the above motor connected properly? Replace the ADF registration motor. Perform the sensor (ADF registration) test.

Clean or replace the ADF feed/ pick roll assembly or the ADF separation roll guide assembly. If the problem remains. 290. Does the error remain? Yes Replace the RIP card assembly. holes or excessive wear? Yes Go to step 2. Diagnostic information 2-103 . Perform a ADF test. No Remove damaged original document and replace with a new undamaged original document. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 4. go to step 2. Go to “RIP card assembly removal” on page 4-128. No Problem solved.7500-XXX Step 11 Check Place an undamaged document in the ADF. Go to “ADF feed/pick roll assembly removal” on page 4-178 or “ADF separation roll guide assembly” on page 4-195. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 3.15 Sensor (ADF registration) off jam (inverting) Step 1 Check Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases. Remove all contaminates from the media path. tears. 2 Check the ADF rolls for wear. 3 Check the media path for contaminates. and perform a ADF test.

Place a piece of white paper into the ADF media entrance and over the sensor (ADF registration). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Yes Go to step 6. 1. Touch SCANNER TESTS. Open the ADF left cover assembly. Enter the Diagnostics Menu. Go to “Sensor (ADF registration)” on page 4-187. 1. Touch Sensor Tests. 2. 8 Check the feed drive motor for correct operation. Go to step 7. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 8. 4. 3. 2-104 MFP Service Manual . 2. Perform the sensor (ADF registration) test. Go to “ADF rear cover removal” on page 4-165. Go to step 9. Open the ADF left cover assembly. 7 Check the sensor (ADF pre-registration) for connection. Is the above sensor connected properly? Replace the sensor (ADF preregistration). 4. Touch MOTOR TESTS. 3. Does the feed drive motor rotate properly? Go to step 10.7500-XXX Step 4 Check Check the sensor (ADF registration) for operation. Go to “Sensor (ADF preregistration)” on page 4-188. Enter the Diagnostics Menu. Touch ADF pre registration. Perform the sensor (ADF pre registration) test. Replace the connection. Is the above sensor connected properly? Replace the sensor (ADF registration). Touch ADF feed drv mtr. Operate the actuator of the sensor (ADF pre registration). Enter the Diagnostics Menu. Touch ADF registration. 2. 3. 5 Check the sensor (ADF registration) for connection. Replace the connection. Remove the ADF rear cover. Perform the feed drive motor test. 4. Touch SCANNER TESTS. 6 Check the sensor (ADF pre registration) for operation. Touch Scanner Motor Tests. No Go to step 5. Open the ADF left cover assembly. 1. Touch Sensor Tests.

13 Check the ADF registration motor for connection. Go to step 11. Close the ADF left cover assembly. Does the inverter solenoid assembly operate properly? Go to step 12. Is the above motor connected properly? Replace the inverter solenoid assembly. 10 Check the inverter solenoid assembly for operation. Touch ADF registration drv mtr 5. Go to step 13. Does the ADF registration motor operate properly? Go to step 14. Go to “ADF registration motor removal” on page 4-201. Touch MOTOR TESTS. 1. Enter the Diagnostics Menu. Replace the connection. Go to “ADF front cover assembly removal” on page 4-166. Remove the ADF front cover assembly. 2. Perform the registration motor test. 3. Open the ADF left cover assembly. No Replace the connection. Go to “ADF feed drive motor assembly removal” on page 4-172. Go to “Inverter solenoid assembly removal” on page 4-173. Touch MOTOR TESTS. 12 Check the registration motor (forward or reverse) test. 11 Check the inverter solenoid assembly for connection. 4. Replace the connection. Touch Scanner Motor Tests. Touch Scanner Motor Tests. Touch Inverter solenoid.7500-XXX Step 9 Check Check the feed drive motor for connection. Perform the inverter solenoid test. 3. Remove the ADF rear cover. Open the ADF left cover assembly. 4. 1. Go to “ADF rear cover removal” on page 4-165. Touch Forward or reverse. 2. Is the above sensor connected properly? Yes Replace the ADF feed drive motor assembly. Diagnostic information 2-105 . Is the above motor connected properly? Replace the ADF registration motor. Enter the Diagnostics Menu.

Go to “ADF controller card assembly removal” on page 4-167. 290. 2. Go to “RIP card assembly removal” on page 4-128. Operate the actuator of the sensor (ADF width APS 1). and perform a ADF test. 1.21 Sensor (ADF width APS 1) static jam Step 1 Check Check the sensor (ADF width APS 1). Go to “ADF controller card assembly removal” on page 4-167. 15 Place an undamaged document in the ADF.7500-XXX Step 14 Check Place an undamaged document in the ADF. Touch ADF width APS 1. Go to step 4. Open the ADF left cover assembly. Go to “Sensor (ADF width APS 1)” on page 4-184. Touch SCANNER TESTS. No Go to step 15. Yes Go to step 2. Does the error remain? Yes Replace the ADF controller card assembly. Go to step 3. 3. Does the error remain? Replace the ADF controller card assembly. and perform a ADF test. Touch Sensor Tests. Perform the sensor (ADF width APS 1) test. Problem solved. Does the error remain? Replace the RIP card assembly. 4. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? 3 Check the sensor (ADF width APS 1) for connection. and perform a ADF test. No Remove any media or media fragments. Enter the Diagnostics Menu. Replace the connection. 4 Place an undamaged document in the ADF. Is the above sensor connected properly? Replace the sensor (ADF width APS 1). Is the feed media path free of media or media fragments? 2 Check the sensor (ADF width APS 1) for operation. Go to step 5. 2-106 MFP Service Manual .

Is the above sensor connected properly? Replace the sensor (ADF width APS 1). Is the feed media path free of media or media fragments? 2 Check the sensor (ADF width APS 2) for operation. Touch SCANNER TESTS. 4. Go to “ADF controller card assembly removal” on page 4-167. 3. Does the error remain? Yes Replace the RIP card assembly. and perform a ADF test. 2. Open the ADF left cover assembly. Does the error remain? Replace the ADF controller card assembly. and perform a ADF test. 4 Place an undamaged document in the ADF. 290. Go to “Sensor (ADF width APS 1)” on page 4-184. No Problem solved. Problem solved. Diagnostic information 2-107 . Go to “RIP card assembly removal” on page 4-128. Replace the connection.7500-XXX Step 5 Check Place an undamaged document in the ADF. Go to “RIP card assembly removal” on page 4-128. Perform the sensor (ADF width APS 2) test. Go to step 4. Touch Sensor Tests. No Remove any media or media fragments. Touch ADF width APS 2. Enter the Diagnostics Menu. 1. Yes Go to step 2. and perform a ADF test. Does the error remain? Replace the RIP card assembly.22 Sensor (ADF width APS 2) static jam Step 1 Check Check the sensor (ADF width APS 2). 5 Place an undamaged document in the ADF. Go to step 3. Go to step 5. Operate the actuator of the sensor (ADF width APS 2). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? 3 Check the sensor (ADF width APS 1) for connection.

Touch SCANNER TESTS. Go to step 5. Perform the sensor (ADF width APS 3) test. Enter the Diagnostics Menu. No Remove any media or media fragments. 4. No Remove any media or media fragments. Open the ADF left cover assembly. 2. Is the above sensor connected properly? Replace the sensor (ADF width APS 1). 4 Place an undamaged document in the ADF. Go to “ADF controller card assembly removal” on page 4-167. 291.23 Sensor (ADF width APS 3) static jam Step 1 Check Check the sensor (ADF width APS 3). Problem solved. Touch Sensor Tests. 1. Operate the actuator of the sensor (ADF width APS 3). Does the error remain? Replace the RIP card assembly. Replace the connection. Yes Go to step 2. Go to “RIP card assembly removal” on page 4-128. and perform a ADF test. Go to step 3. Is the feed media path free of media or media fragments? 2 Check the sensor (ADF width APS 3) for operation. Go to “Sensor (ADF width APS 1)” on page 4-184.00 Sensor (ADF registration) static jam Step 1 Check Check the sensor (ADF registration). 5 Place an undamaged document in the ADF. Does the error remain? Replace the ADF controller card assembly. Is the feed media path free of media or media fragments? Yes Go to step 2. and perform a ADF test. 2-108 MFP Service Manual . Go to step 4. 3. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? 3 Check the sensor (ADF width APS 1) for connection. Touch ADF width APS 3.7500-XXX 290.

Perform a ADF test. Touch ADF registration. Is the original document free of paper clips and staples as well as damage such as creases. 4. Go to “RIP card assembly removal” on page 4-128. 4 Place an undamaged document in the ADF. 3. Diagnostic information 2-109 . 291. Problem solved. Replace the connection. Place a piece of white paper into the ADF media entrance and over the sensor (ADF registration). No Remove damaged original document and replace with a new undamaged original document. go to step 2. Does the error remain? Replace the ADF controller card assembly. 2. Perform the sensor (ADF registration) test. 5 Place an undamaged document in the ADF. Go to “ADF controller card assembly removal” on page 4-167. tears. 1. Touch SCANNER TESTS. and perform a ADF test. No Go to step 3. Go to “Sensor (ADF registration)” on page 4-187. and perform a ADF test.7500-XXX Step 2 Check Check the sensor (ADF registration) for operation. Enter the Diagnostics Menu. Go to step 5. Open the ADF left cover assembly.01 Sensor (ADF inverter) off jam (inverting) Step 1 Check Check the original document condition. Touch Sensor Tests. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Yes Go to step 4. If the problem remains. 3 Check the sensor (ADF registration) for connection. Does the error remain? Replace the RIP card assembly. Is the above sensor connected properly? Replace the sensor (ADF registration). holes or excessive wear? Yes Go to step 2.

Go to “ADF feed/ pick roll assembly removal” on page 4-178 or “ADF separation roll guide assembly” on page 4-195. 3. 5 Check the sensor (ADF inverter) for connection. 2. 4 Check the sensor (ADF inverter) for operation. Does the ADF registration motor operate properly? Go to step 8. 3 Check the media path for contaminates. Enter the Diagnostics Menu. Remove the ADF separation roll guide assembly. Touch Sensor Tests. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Yes Go to step 3. 6 Check the registration motor (forward or reverse) test. Touch SCANNER TESTS. Touch ADF registration drv mtr 5.7500-XXX Step 2 Check Check the ADF rolls for wear. 2. Go to “ADF rear cover removal” on page 4-165. Touch MOTOR TESTS. Touch Scanner Motor Tests. Manually rotate the ADF exit roll assembly by hand to feed the sheet through the ADF to operate the actuator of the sensor (ADF inverter). 2-110 MFP Service Manual . Open the ADF left cover assembly. Enter the Diagnostics Menu. 3. Touch Forward or reverse. Replace the connection. No Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. Perform the sensor (ADF inverter) test. 1. Go to “Sensor (ADF inverter)” on page 4-189. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 6. Remove the ADF rear cover. 1. Open the ADF left cover assembly. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 4. Touch ADF inverter. 4. Perform the registration motor test. Insert a sheet of paper into the ADF paper path entrance. Remove all contaminates from the media path. Is the above sensor connected properly? Replace the sensor (ADF inverter). Go to “ADF separation roll guide assembly” on page 4-195. Go to step 7. Go to step 5. 4.

go to step 2. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 4. 8 Place an undamaged document in the ADF. Go to step 9. 3 Check the media path for contaminates. Go to “ADF registration motor removal” on page 4-201. If the problem remains. and perform a ADF test. Does the error remain? Replace the RIP card assembly. Does the error remain? Replace the ADF controller card assembly. Perform a ADF test. Is the original document free of paper clips and staples as well as damage such as creases. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. Go to “RIP card assembly removal” on page 4-128. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 3.02 Sensor (ADF inverter) on jam 2 Step 1 Check Check the original document condition. Go to “ADF controller card assembly removal” on page 4-167. holes or excessive wear? Yes Go to step 2. Is the above motor connected properly? Yes Replace the ADF registration motor.7500-XXX Step 7 Check Check the ADF registration motor for connection. 2 Check the ADF rolls for wear. Problem solved. No Remove damaged original document and replace with a new undamaged original document. Diagnostic information 2-111 . tears. No Replace the connection. Remove all contaminates from the media path. 291. Go to “ADF feed/ pick roll assembly removal” on page 4-178 or “ADF separation roll guide assembly” on page 4-195. 9 Place an undamaged document in the ADF. and perform a ADF test.

Go to “ADF rear cover removal” on page 4-165. 7 Check the registration motor (forward or reverse) test. Go to “Sensor (ADF inverter)” on page 4-189. Remove the ADF separation roll guide assembly. 2. Touch ADF registration drv mtr 5. Is the above motor connected properly? Replace the ADF registration motor. Does the ADF registration motor operate properly? Go to step 9. Enter the Diagnostics Menu. Touch SCANNER TESTS. Remove the ADF rear cover.7500-XXX Step 4 Check Check the sensor (ADF inverter) for operation. 5 Check the sensor (ADF inverter) for connection. Open the ADF left cover assembly. Manually rotate the ADF exit roll assembly by hand to feed the sheet through the ADF to operate the actuator of the sensor (ADF inverter). 6 Check the inverter gate condition. Go to step 8. Replace the connection. Insert a sheet of paper into the ADF paper path entrance. Touch Forward or reverse. 4. Perform the sensor (ADF inverter) test. Touch Sensor Tests. 1. Replace the connection. 2. Replace the inverter gate. Is the inverter gate free of damage and warpage and does it move smoothly? Go to step 7. 1. Touch Scanner Motor Tests. No Go to step 5. Is the above sensor connected properly? Replace the sensor (ADF inverter). Go to “ADF separation roll guide assembly” on page 4-195. Go to “ADF registration motor removal” on page 4-201. 4. Enter the Diagnostics Menu. 3. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Yes Go to step 6. Go to “Inverter gate removal” on page 4-191. 3. Touch ADF inverter. Open the ADF left cover assembly. Perform the registration motor test. Touch MOTOR TESTS. 8 Check the ADF registration motor for connection. 2-112 MFP Service Manual .

Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 4. Perform a ADF test. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. No Go to step 10. 291. Remove all contaminates from the media path. 2 Check the ADF rolls for wear.03 Sensor (ADF inverter) off jam Step 1 Check Check the original document condition. Does the error remain? Replace the RIP card assembly. Problem solved. Does the error remain? Yes Replace the ADF controller card assembly. tears. 10 Place an undamaged document in the ADF. Diagnostic information 2-113 . Go to “ADF controller card assembly removal” on page 4-167. holes or excessive wear? Yes Go to step 2. and perform a ADF test. Go to “RIP card assembly removal” on page 4-128. go to step 2. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 3. Is the original document free of paper clips and staples as well as damage such as creases. and perform a ADF test. Go to “ADF feed/ pick roll assembly removal” on page 4-178 or “ADF separation roll guide assembly” on page 4-195. 3 Check the media path for contaminates.7500-XXX Step 9 Check Place an undamaged document in the ADF. If the problem remains. No Remove damaged original document and replace with a new undamaged original document.

Go to step 7. 2. Open the ADF left cover assembly. 4. Is the above sensor connected properly? Replace the sensor (ADF inverter). Go to “Inverter gate removal” on page 4-191. Go to “ADF separation roll guide assembly” on page 4-195. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 8. Replace the inverter gate. 5 Check the sensor (ADF inverter) for connection.7500-XXX Step 4 Check Check the sensor (ADF inverter) for operation. Is the above sensor connected properly? Replace the sensor (ADF registration). Replace the connection. No Go to step 5. Touch ADF registration. Go to “Sensor (ADF inverter)” on page 4-189. 7 Check the sensor (ADF registration) for connection. 1. Perform the sensor (ADF registration) test. 4. Touch SCANNER TESTS. Touch Sensor Tests. 1. Perform the sensor (ADF inverter) test. 6 Check the sensor (ADF registration) for operation. Insert a sheet of paper into the ADF paper path entrance. Touch SCANNER TESTS. Touch Sensor Tests. Open the ADF left cover assembly. Is the inverter gate free of damage and warpage and does it move smoothly? Go to step 9. Touch ADF inverter. 3. Enter the Diagnostics Menu. 2-114 MFP Service Manual . 8 Check the inverter gate condition. 3. Replace the connection. Place a piece of white paper into the ADF media entrance and over the sensor (ADF registration). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Yes Go to step 6. Manually rotate the ADF exit roll assembly by hand to feed the sheet through the ADF to operate the actuator of the sensor (ADF inverter). Enter the Diagnostics Menu. Go to “Sensor (ADF registration)” on page 4-187. 2. Remove the ADF separation roll guide assembly.

Touch Scanner Motor Tests. Replace the connection. and perform a ADF test. 2. 4. 3. Remove the ADF rear cover. 3. 14 Place an undamaged document in the ADF. Does the inverter solenoid assembly operate properly? Go to step 13. Touch Forward or reverse. 2. Perform the registration motor test. 11 Check the inverter solenoid assembly for operation. Does the ADF registration motor operate properly? Yes Go to step 11. and perform a ADF test. Open the ADF left cover assembly. Perform the inverter solenoid test. Does the error remain? Replace the ADF controller card assembly. 1. Go to step 14. Touch Scanner Motor Tests. 10 Check the ADF registration motor for connection. 12 Check the inverter solenoid assembly for connection. Go to “Inverter solenoid assembly removal” on page 4-173. Replace the connection. Go to “ADF controller card assembly removal” on page 4-167. Go to “ADF front cover assembly removal” on page 4-166. 4. Touch MOTOR TESTS. No Go to step 10. Remove the ADF front cover assembly. Enter the Diagnostics Menu. Go to “RIP card assembly removal” on page 4-128. Touch ADF registration drv mtr 5. Enter the Diagnostics Menu. Diagnostic information 2-115 . Problem solved. Go to “ADF registration motor removal” on page 4-201. Is the above motor connected properly? Replace the inverter solenoid assembly. Is the above motor connected properly? Replace the ADF registration motor. Touch MOTOR TESTS. 1. Close the ADF left cover assembly. 13 Place an undamaged document in the ADF. Does the error remain? Replace the RIP card assembly. Go to step 12. Go to “ADF rear cover removal” on page 4-165. Open the ADF left cover assembly.7500-XXX Step 9 Check Check the registration motor (forward or reverse) test. Touch Inverter solenoid.

Go to “Sensor (ADF inverter)” on page 4-189. Insert a sheet of paper into the ADF paper path entrance. Go to step 4. Manually rotate the ADF exit roll assembly by hand to feed the sheet through the ADF to operate the actuator of the sensor (ADF inverter). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? 3 Check the sensor (ADF inverter) for connection. Remove the ADF separation roll guide assembly. Go to step 3. Go to “ADF separation roll guide assembly” on page 4-195. and perform a ADF test. Enter the Diagnostics Menu. 4 Place an undamaged document in the ADF. Is the above sensor connected properly? Replace the sensor (ADF inverter). 4. Go to “RIP card assembly removal” on page 4-128. 2-116 MFP Service Manual . Touch ADF inverter.7500-XXX 294. 1. Is the feed media path free of media or media fragments? 2 Check the sensor (ADF inverter) for operation. Go to “ADF controller card assembly removal” on page 4-167. 5 Place an undamaged document in the ADF. Problem solved. Touch Sensor Tests. and perform a ADF test. Open the ADF left cover assembly. Touch SCANNER TESTS. Does the error remain? Replace the ADF controller card assembly. Does the error remain? Replace the RIP card assembly. Perform the sensor (ADF inverter) test. Go to step 5. 3. Yes Go to step 2.00 Sensor (ADF inverter) static jam Step 1 Check Check the sensor (ADF inverter). No Remove any media or media fragments. Replace the connection. 2.

tears. Operate the actuator of the sensor (ADF pre registration). Go to step 7. Touch Sensor Tests. Perform a ADF test. go to step 2. Touch SCANNER TESTS. 3. Go to step 4. No Remove damaged original document and replace with a new undamaged original document. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? 6 Check the sensor (ADF pre-registration) for connection.01 Sensor (ADF pre-registration) on jam side 2 Step 1 Check Check the original document condition. Replace the connection. holes or excessive wear? Yes Go to step 2. Go to “Inverter gate removal” on page 4-191. 4. 2 Check the ADF rolls for wear. Is the inverter gate free of damage and warpage and does it move smoothly? Go to step 5. 5 Check the sensor (ADF pre registration) for operation. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. Is the original document free of paper clips and staples as well as damage such as creases. Is the above sensor connected properly? Replace the sensor (ADF preregistration). Perform the sensor (ADF pre registration) test. Go to step 6. 1. Go to “ADF feed/ pick roll assembly removal” on page 4-178 or “ADF separation roll guide assembly” on page 4-195. 3 Check the media path for contaminates. If the problem remains. 2. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 3. Is the media path free of excess media dust and foreign objects such as paper clips and staples? 4 Check the inverter gate condition. Enter the Diagnostics Menu. Touch ADF pre registration. Open the ADF left cover assembly.7500-XXX 294. Replace the inverter gate. Go to “Sensor (ADF preregistration)” on page 4-188. Diagnostic information 2-117 . Remove all contaminates from the media path.

Go to “Inverter solenoid assembly removal” on page 4-173. 3. Is the above motor connected properly? Replace the ADF registration motor. Replace the connection. Go to “ADF front cover assembly removal” on page 4-166. Perform the registration motor test. Touch Inverter solenoid. Go to “ADF controller card assembly removal” on page 4-167. No Go to step 8. 12 Place an undamaged document in the ADF. and perform a ADF test. Go to step 10. Enter the Diagnostics Menu. and perform a ADF test. Replace the connection. Touch MOTOR TESTS. Does the ADF registration motor operate properly? Yes Go to step 9. Open the ADF left cover assembly. Remove the ADF rear cover. Touch Scanner Motor Tests. 3. Does the inverter solenoid assembly operate properly? Go to step 11. Does the error remain? Replace the ADF controller card assembly. 2. Touch Scanner Motor Tests. 2. Touch Forward or reverse. Go to “ADF registration motor removal” on page 4-201. Enter the Diagnostics Menu. 4. Touch ADF registration drv mtr 5. 87 Check the ADF registration motor for connection. 4. 10 Check the inverter solenoid assembly for connection. Go to step 12.7500-XXX Step 7 Check Check the registration motor (forward or reverse) test. 9 Check the inverter solenoid assembly for operation. Open the ADF left cover assembly. Is the above motor connected properly? Replace the inverter solenoid assembly. 1. Close the ADF left cover assembly. Touch MOTOR TESTS. Go to “RIP card assembly removal” on page 4-128. 2-118 MFP Service Manual . Does the error remain? Replace the RIP card assembly. Perform the inverter solenoid test. 11 Place an undamaged document in the ADF. Go to “ADF rear cover removal” on page 4-165. Remove the ADF front cover assembly. Problem solved. 1.

Is the media path free of excess media dust and foreign objects such as paper clips and staples? 4 Check the sensor (sheet through) for operation.7500-XXX 294. tears. If the problem remains. Perform a ADF test. 3. holes or excessive wear? Yes Go to step 2. Perform the sensor (sheet through) test. Touch Sheet through. 1. No Remove damaged original document and replace with a new undamaged original document. Is the above sensor connected properly? Replace the sensor (sheet through). Go to “Sensor (sheet through) removal” on page 4-200. Clean or replace the ADF feed/pick roll assembly or the ADF separation roll guide assembly. Go to step 5. Replace the connection. Diagnostic information 2-119 . Touch Sensor Tests. Is the original document free of paper clips and staples as well as damage such as creases.02 Sensor (ADF pre-registration) off jam on inverting Step 1 Check Check the original document condition. Remove all contaminates from the media path. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? 5 Check the sensor (sheet through) for connection. Enter the Diagnostics Menu. 2. Go to “ADF feed/ pick roll assembly removal” on page 4-178 or “ADF separation roll guide assembly” on page 4-195. Open the ADF left cover assembly. Go to step 4. go to step 2. Touch SCANNER TESTS. Is the ADF feed/pick roll assembly or the ADF separation roll guide assembly free of excess wear? Go to step 3. 2 Check the ADF rolls for wear. 4. 3 Check the media path for contaminates. Go to step 6. Go to “ADF rear cover removal” on page 4-165. Remove the ADF rear cover.

3. Open the ADF left cover assembly. Is the above sensor connected properly? Replace the Replace the sensor (ADF pre. Go to “Sensor (ADF preregistration)” on page 4-188. Touch MOTOR TESTS.connection.7500-XXX Step 6 Check Check the sensor (ADF pre registration) for operation. Enter the Diagnostics Menu. 4. Remove the ADF front cover assembly. 10 Check the inverter solenoid assembly for operation. Remove the ADF rear cover. Perform the feed drive motor test. Open the ADF left cover assembly. Touch SCANNER TESTS. 9 Check the feed drive motor for connection. 2-120 MFP Service Manual . Close the ADF left cover assembly. Touch ADF feed drv mtr. Touch Scanner Motor Tests. Touch MOTOR TESTS. Enter the Diagnostics Menu. 2. Go to step 11. Operate the actuator of the sensor (ADF pre registration). Is the above sensor connected properly? Replace the ADF feed drive motor assembly. Touch Scanner Motor Tests. Touch ADF pre registration. Does the feed drive motor rotate properly? Go to step 10. registration). Go to step 9. Go to “ADF rear cover removal” on page 4-165. Replace the connection. Open the ADF left cover assembly. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Yes Go to step 8. 4. Touch Inverter solenoid. 3. 1. Perform the sensor (ADF pre registration) test. Go to “ADF front cover assembly removal” on page 4-166. No Go to step 7. Enter the Diagnostics Menu. 2. Does the inverter solenoid assembly operate properly? Go to step 12. 4. Go to “ADF feed drive motor assembly removal” on page 4-172. 2. Touch Sensor Tests. 7 Check the sensor (ADF pre-registration) for connection. Perform the inverter solenoid test. 3. 1. 1. 8 Check the feed drive motor for correct operation.

Replace the connection. Is the above motor connected properly? Yes Replace the inverter solenoid assembly. Problem solved. 12 Check the registration motor (forward or reverse) test. 2. Go to “ADF registration motor removal” on page 4-201.7500-XXX Step 11 Check Check the inverter solenoid assembly for connection. 14 Place an undamaged document in the ADF. and perform a ADF test. Touch MOTOR TESTS. Remove the ADF rear cover. Does the error remain? Replace the RIP card assembly. Touch Scanner Motor Tests. No Adjust the document tray media guides to the proper position. Are the document tray media guides set correctly? Yes Go to step 2. Go to “RIP card assembly removal” on page 4-128. Go to “Inverter solenoid assembly removal” on page 4-173. Touch ADF registration drv mtr 5. Go to “ADF controller card assembly removal” on page 4-167. Does the error remain? Replace the ADF controller card assembly. No Replace the connection. Enter the Diagnostics Menu. Touch Forward or reverse. Go to step 15. Go to step 13. Open the ADF left cover assembly. 15 Place an undamaged document in the ADF. Perform the registration motor test. and perform a ADF test. 13 Check the ADF registration motor for connection. Is the above motor connected properly? Replace the ADF registration motor. Go to “ADF rear cover removal” on page 4-165. Diagnostic information 2-121 . 1. 295. 3. 4. Does the ADF registration motor operate properly? Go to step 14.00 Size mismatch jam (mix-size) Step 1 Check Check the document tray media guide position.

Perform the sensor (ADF width APS 1) test. 3. 3. Is the above sensor connected properly? Replace the sensor (ADF width APS 2). Touch ADF width APS 3. Touch SCANNER TESTS. Operate the actuator of the sensor (ADF width APS 2). 5 Check the sensor (ADF width APS 2) for connection. 4. Replace the connection. 2-122 MFP Service Manual . Replace the connection. Touch Sensor Tests. 2. Touch ADF width APS 2. 4. 1. No Go to step 3. 4. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 8. 1. Open the ADF left cover assembly. Enter the Diagnostics Menu. 3 Check the sensor (ADF width APS 1) for connection. Perform the sensor (ADF width APS 2) test. Touch Sensor Tests. 6 Check the sensor (ADF width APS 3) for operation. Enter the Diagnostics Menu. Open the ADF left cover assembly. Touch SCANNER TESTS. Touch Sensor Tests. Go to step 5. Touch ADF width APS 1.7500-XXX Step 2 Check Check the sensor (ADF width APS 1) for operation. 3. Touch SCANNER TESTS. Open the ADF left cover assembly. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 6. Go to step 7. Go to “Sensor (ADF width APS 1)” on page 4-184. Perform the sensor (ADF width APS 3) test. 2. Go to “Sensor (ADF width APS 2)” on page 4-185. Enter the Diagnostics Menu. Operate the actuator of the sensor (ADF width APS 3). 1. Operate the actuator of the sensor (ADF width APS 1). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Yes Go to step 2. 2. Is the above sensor connected properly? Replace the sensor (ADF width APS 1). 4 Check the sensor (ADF width APS 2) for operation.

9 Place an undamaged document in the ADF.01 Size mismatch jam (no mix-size) Step 1 Check the document size. Problem solved. Go to “Sensor (ADF width APS 3)” on page 4-186. Problem solved. Does the error remain? Replace the RIP card assembly. and perform a ADF test. Is the correct size document being inserted into the ADF? 2 Check the document tray media guide position. Connect each connector of ADF controller card assembly properly. Adjust the document tray media guides to the proper position. Does the error remain? Replace the RIP card assembly. Diagnostic information 2-123 . Is each connector of ADF controller card assembly connected properly? Go to step 4. 295. Does the error remain? Replace the ADF controller card assembly. Go to “ADF controller card assembly removal” on page 4-167. 3 Check the connection of each ADF controller card assembly connector. and perform a ADF test. Check Yes Go to step 2. Go to “ADF controller card assembly removal” on page 4-167. Go to “RIP card assembly removal” on page 4-128. and perform a ADF test.7500-XXX Step 7 Check Check the sensor (ADF width APS 3) for connection. No Replace the connection. 8 Place an undamaged document in the ADF. Does the error remain when the power is turned off/on? Replace the ADF controller card assembly. 4 Perform a POR. Is the above sensor connected properly? Yes Replace the sensor (ADF width APS 3). Problem solved. Go to “RIP card assembly removal” on page 4-128. Go to step 9. No Insert the proper size document into the ADF. 5 Place an undamaged document in the ADF. Are the document tray media guides set correctly? Go to step 3.

Go to step 6.7500-XXX 295. Connect each connector of ADF controller card assembly properly. 2. Enter the Diagnostics Menu. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? 7 Check the sensor (ADF width APS 2) for connection. Go to step 5. Open the ADF left cover assembly. Is each connector of ADF controller card assembly connected properly? 4 Check the sensor (ADF width APS 1) for operation. Open the ADF left cover assembly. Go to step 4. Go to step 3. 2-124 MFP Service Manual . 4. Touch SCANNER TESTS. Replace the connection. 1. Is the above sensor connected properly? Replace the sensor (ADF width APS 2). Touch Sensor Tests. 3. 6 Check the sensor (ADF width APS 2) for operation. Check Yes Go to step 2. Touch SCANNER TESTS. Go to “Sensor (ADF width APS 2)” on page 4-185. Go to “Sensor (ADF width APS 1)” on page 4-184. No Insert the proper size document into the ADF. 2. 4. 3.02 Invalid combine size jam Step 1 Check the document size. Operate the actuator of the sensor (ADF width APS 1). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? 5 Check the sensor (ADF width APS 1) for connection. Touch ADF width APS 2. Operate the actuator of the sensor (ADF width APS 2). Enter the Diagnostics Menu. Perform the sensor (ADF width APS 1) test. Is the correct size document being inserted into the ADF? 2 Check the document tray media guide position. Go to step 8. Are the document tray media guides set correctly? 3 Check the connection of each ADF controller card assembly connector. 1. Is the above sensor connected properly? Replace the sensor (ADF width APS 1). Touch ADF width APS 1. Replace the connection. Go to step 7. Perform the sensor (ADF width APS 2) test. Touch Sensor Tests. Adjust the document tray media guides to the proper position.

Go to “Sensor (ADF width APS 3)” on page 4-186. Does the error remain? Replace the RIP card assembly.7500-XXX Step 8 Check Check the sensor (ADF width APS 3) for operation. Enter the Diagnostics Menu. Diagnostic information 2-125 . 4. 11 Place an undamaged document in the ADF. Is the above sensor connected properly? Replace the sensor (ADF width APS 3). Touch SCANNER TESTS. Operate the actuator of the sensor (ADF width APS 3). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Yes Go to step 10. and perform a ADF test. Touch Sensor Tests. Go to “ADF controller card assembly removal” on page 4-167. Problem solved. Open the ADF left cover assembly. Perform the sensor (ADF width APS 3) test. Does the error remain when the power is turned off/on? Replace the ADF controller card assembly. 2. 1.03 Too short size jam Step 1 Check the document size. Touch ADF width APS 3. Replace the connection. Go to “RIP card assembly removal” on page 4-128. Problem solved. 10 Perform a POR. Is the correct size document being inserted into the ADF? Check Yes Go to step 2. 3. No Go to step 9. No Insert the proper size document into the ADF. 295. 9 Check the sensor (ADF width APS 3) for connection.

1. 2. Remove the ADF rear cover. Does the error remain? Replace the ADF controller card assembly. 7 Place an undamaged document in the ADF. 5 Check the sensor (ADF pre-registration) for connection. Enter the Diagnostics Menu. Perform the sensor (sheet through) test. Is the above sensor connected properly? Replace the sensor (ADF preregistration). 1. Go to “Sensor (sheet through) removal” on page 4-200. Enter the Diagnostics Menu. Operate the actuator of the sensor (ADF pre registration). Touch Sheet through. 4. 2-126 MFP Service Manual . Touch Sensor Tests. Touch SCANNER TESTS.7500-XXX Step 2 Check Check the sensor (sheet through) for operation. Go to “ADF controller card assembly removal” on page 4-167. No Go to step 3. Perform the sensor (ADF pre registration) test. Open the ADF left cover assembly. 3. Problem solved. 4 Check the sensor (ADF pre registration) for operation. Touch SCANNER TESTS. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 6. 6 Place an undamaged document in the ADF. and perform a ADF test. and perform a ADF test. Go to “RIP card assembly removal” on page 4-128. Open the ADF left cover assembly. Go to step 7. Is the above sensor connected properly? Replace the sensor (sheet through). Touch ADF pre registration. 4. Go to step 5. 2. Does the error remain? Replace the RIP card assembly. Go to “Sensor (ADF preregistration)” on page 4-188. Touch Sensor Tests. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Yes Go to step 4. Replace the connection. 3 Check the sensor (sheet through) for connection. 3. Go to “ADF rear cover removal” on page 4-165. Replace the connection.

1. Touch Sensor Tests. Go to step 4. 4. Is the correct size document being inserted into the ADF? 2 Check the sensor (sheet through) for operation. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? 3 Check the sensor (sheet through) for connection. Enter the Diagnostics Menu. Touch SCANNER TESTS. No Insert the proper size document into the ADF. 4 Check the sensor (ADF pre registration) for operation. and perform a ADF test. Check Yes Go to step 2. Is the above sensor connected properly? Replace the sensor (ADF preregistration). Diagnostic information 2-127 . Touch SCANNER TESTS. Go to “Sensor (ADF preregistration)” on page 4-188. Does the error remain? Replace the ADF controller card assembly. Go to step 5.7500-XXX 295. 1. 2. Open the ADF left cover assembly. Go to step 7.04 Too long size jam Step 1 Check the document size. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? 5 Check the sensor (ADF pre-registration) for connection. Touch Sensor Tests. Perform the sensor (ADF pre registration) test. Go to “ADF controller card assembly removal” on page 4-167. Go to step 3. Is the above sensor connected properly? Replace the sensor (sheet through). Go to “Sensor (sheet through) removal” on page 4-200. 4. Go to step 6. Open the ADF left cover assembly. Go to “ADF rear cover removal” on page 4-165. Touch Sheet through. Enter the Diagnostics Menu. 3. 3. Touch ADF pre registration. 6 Place an undamaged document in the ADF. Replace the connection. Replace the connection. Perform the sensor (sheet through) test. Remove the ADF rear cover. 2. Operate the actuator of the sensor (ADF pre registration).

Is the above component properly connected? Check the multiple connections on the scanner controller card assembly. If the problem remains.01 Scanner cable missing or unplugged Step 1 Check Check the scanner interface cable assembly for damage. Go to Go to “RIP card assembly removal” on page 4-128. Is the above components connecting pins free from damage? Yes Go to step 2. 3 Go to step 4. and perform a ADF test. Go to “RIP card assembly removal” on page 4-128. Replace the connections Replace the connections. 298. Does the error remain? Yes Replace the RIP card assembly. 2 Check the scanner interface cable assembly for proper connection. 4 5 Go to step 5. Does the error occur when the power is turned off/on? Check Yes Go to step 2. No Problem solved. Replace the connection. 6 Perform a POR. 2-128 MFP Service Manual . Replace the connections. No Perform several print tests. Replace the RIP card assembly. Are all the connections on the above component properly connected? Go to step 3. Is the above component properly connected? Check the scanner main power connection. 841. go to step 2. Replace the scanner controller card assembly. Is the above component properly connected? Check the scanner main power connection under the scanner top rear cover. Go to “Scanner controller card assembly removal” on page 4-143.00 Image pipeline ASIC failure Step 1 Perform a POR. No Replace the scanner interface cable assembly. Does the error remain when the power is turned off/on again? Problem solved.7500-XXX Step 7 Check Place an undamaged document in the ADF.

Yes Go to step 2. Go to step 3. 4 Perform a POR. No Replace the connection. Diagnostic information 2-129 . Does the error remain when the power is turned off/on again? Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-128. Go to “Scanner controller card assembly removal” on page 4-143. Go to step 3. 842. No Problem solved.00 Scanner communication failure Step 1 Check Check the scanner interface cable assembly connection between the RIP card assembly and the scanner unit assembly. Go to “RIP card assembly removal” on page 4-128.01 Scanner communication failure Step 1 Check Check the scanner interface cable assembly connection between the RIP card assembly and the scanner unit assembly.7500-XXX Step 2 Check Turn the printer off for 60 seconds. 3 Perform a POR. Problem solved. 842. Problem solved. Is the scanner interface cable assembly connected properly? 2 Check all connections of the scanner controller card assembly. Is the scanner interface cable assembly connected properly? 2 Check all connections of the scanner controller card assembly. Are the connections of the scanner controller card assembly connected properly? Connect each connector of the scanner controller card assembly properly. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. Go to step 4. Does the error occur when the power is turned off/on again? Yes Replace the RIP card assembly. No Replace the connection. Yes Go to step 2. Are the connections of the scanner controller card assembly connected properly? Connect each connector of the scanner controller card assembly properly.

Does the error remain when the power is turned off/on again? Replace the RIP card assembly.7500-XXX Step 3 Perform a POR. Problem solved. Go to step 3. Go to “RIP card assembly removal” on page 4-128. Does the error remain when the power is turned off/on? 4 Perform a POR. Go to “RIP card assembly removal” on page 4-128. Problem solved. Are the connections of the scanner controller card assembly connected properly? Connect each connector of the scanner controller card assembly properly. Is the scanner interface cable assembly connected properly? 2 Check all connections of the scanner controller card assembly. 3 Perform a POR. Go to step 4. 2-130 MFP Service Manual . Yes Go to step 2. No Problem solved. 4 Perform a POR. Go to “Scanner controller card assembly removal” on page 4-143. Go to step 4. Check Yes Replace the scanner controller card assembly. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. Does the error remain when the power is turned off/on again? Replace the RIP card assembly.02 Scanner communication failure Step 1 Check Check the scanner interface cable assembly connection between the RIP card assembly and the scanner unit assembly. 842. Go to “Scanner controller card assembly removal” on page 4-143. No Replace the connection. Problem solved.

Problem solved. Diagnostic information 2-131 . Go to step 4. Is the scanner interface cable assembly connected properly? 2 Check all connections of the scanner controller card assembly. Go to “Scanner controller card assembly removal” on page 4-143. 842. Problem solved. Go to step 3. Problem solved. Are the connections of the scanner controller card assembly connected properly? Connect each connector of the scanner controller card assembly properly. Yes Go to step 2. Go to step 4. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. No Replace the connection. No Replace the connection.04 Scanner communication failure Step 1 Check Check the scanner interface cable assembly connection between the RIP card assembly and the scanner unit assembly. Yes Go to step 2. Are the connections of the scanner controller card assembly connected properly? Connect each connector of the scanner controller card assembly properly. 3 Perform a POR. Go to step 3. Go to “Scanner controller card assembly removal” on page 4-143. Go to “RIP card assembly removal” on page 4-128. Is the scanner interface cable assembly connected properly? 2 Check all connections of the scanner controller card assembly.7500-XXX 842. 4 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. Does the error remain when the power is turned off/on again? Replace the RIP card assembly.03 Scanner communication failure Step 1 Check Check the scanner interface cable assembly connection between the RIP card assembly and the scanner unit assembly. 3 Perform a POR.

Check Yes Replace the RIP card assembly.10 Scanner unit assembly . Are the connections of the ADF controller card assembly connected properly? 3 Perform a POR. Are the connections of the ADF controller card assembly connected properly? Go to step 3. Are the connections of the scanner controller card assembly connected properly? 2 Check all connections of the ADF controller card assembly.7500-XXX Step 4 Perform a POR. Does the error remain when the power is turned off/on? Replace the ADF controller card assembly. 842. No Problem solved. Go to “Scanner controller card assembly removal” on page 4-143. Replace all connections. Go to step 2. Go to “RIP card assembly removal” on page 4-128. Go to “ADF controller card assembly removal” on page 4-167. No Replace all connections.ADF communication failure Step 1 Check Check all connections of the scanner controller card assembly. Check all connections of the scanner controller card assembly. Problem solved. Go to step 3. Are the connections of the scanner controller card assembly connected properly? 2 Check all connections of the ADF controller card assembly. Problem solved. Does the error remain when the power is turned off/on again? 842.11 Scanner communication failure (by scanner) Step 1 Check Yes No Replace all connections. Replace all connections. 4 Perform a POR. Yes Go to step 2. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. 2-132 MFP Service Manual .

Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. No Problem solved.7500-XXX Step 3 Perform a POR. Problem solved. Yes Go to step 2. Does the error remain when the power is turned off/on? 4 Perform a POR. Are the connections of the ADF controller card assembly connected properly? 3 Perform a POR. Go to “ADF controller card assembly removal” on page 4-167. No Replace all connections. Problem solved. 4 Perform a POR. Go to “Scanner controller card assembly removal” on page 4-143. Replace all connections. Check Yes Replace the ADF controller card assembly. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. Does the error remain when the power is turned off/on? Replace the ADF controller card assembly. Are the connections of the scanner controller card assembly connected properly? 2 Check all connections of the ADF controller card assembly. Go to “ADF controller card assembly removal” on page 4-167. Go to step 3. 842. Diagnostic information 2-133 . Problem solved. Go to “Scanner controller card assembly removal” on page 4-143.12 Scanner unit assembly communication failure Step 1 Check Check all connections of the scanner controller card assembly.

Go to “Large platen glass removal” on page 4-142. Go to step 5. 4. Perform the sensor (scanner HP) test. Is the above sensor connected properly? Replace the sensor (scanner HP). Go to step 3. 2-134 MFP Service Manual . Touch Sensor Tests. Touch Scanner Motor Tests. 1. Enter the Diagnostics Menu. Replace the connection. Go to “Scanner drive motor assembly removal” on page 4-155. Is the above motor connected properly? Replace the scanner drive motor assembly. Does the scanner drive motor assembly operate properly? 5 Check the scanner drive motor assembly for connection. Yes Clean and lubricate the scanner carriage rails. Replace the connection. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? 3 Check the sensor (scanner HP) for connection. No Go to step 2. Go to step 4.7500-XXX 843. 2. Touch Forward or reverse. 2. 6 Place media on the large platen and perform a scanner test. 3. Does the error remain? Replace the scanner controller card assembly. Go to step 6. Perform the scanner drive motor test. 3. 5. Touch SCANNER TESTS. Touch Scanner drv mtr. Go to “Scanner controller card assembly removal” on page 4-143. Touch Scanner HP. Is there any foreign substance on the scanner rails? 2 Check the sensor (scanner HP) for operation. Touch MOTOR TESTS. Go to “Sensor (scanner HP) removal” on page 4-151. Gently move the scanner carriage side to side. Enter the Diagnostics Menu. 4 Check the scanner drive motor assembly. 1. Problem solved.00 Sensor (scanner HP) failure Step 1 Check Check the scanner carriage rails. 4. Remove the large platen glass.

Yes Go to step 2. No Connect the ADF controller card assembly and the scanner controller card assembly properly. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. 2 Perform a POR. Diagnostic information 2-135 . Does the error remain when the power is turned off/on? Go to step 3. 843.10 ADF RAM test failure Step 1 Check Check the connection between the ADF controller card assembly and the scanner controller card assembly Are the ADF controller card assembly and the scanner controller card assembly connected properly? Yes Replace the ADF controller card assembly. 843. No Connect each connector of ADF controller card assembly properly.7500-XXX 843. No Connect each connector of the scanner controller card assembly properly. Replace the scanner controller card assembly. Is each connector of ADF controller card assembly connected properly? Yes Go to step 2.11 ADF EEPROM failure Step 1 Check Check the connection of each ADF controller card assembly connector.01 Scanner carriage over run failure Step 1 Check Check the connections of the scanner controller card assembly. Are the connectors of the scanner controller card assembly connected properly? 2 Perform a POR. Problem solved. Go to “ADF controller card assembly removal” on page 4-167. Go to “Scanner controller card assembly removal” on page 4-143. Go to “Scanner controller card assembly removal” on page 4-143.

Enter the Diagnostics Menu. 4. 2-136 MFP Service Manual . 3. No Problem solved. 1. Override the switch (ADF left cover interlock). Enter the Diagnostics Menu. Go to step 4. 1. 4 Check the pick roll position motor assembly. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? 3 Check the sensor (pick roll position HP) for connection. Touch Pick roll position mtr.12 ADF pick roll position lift up failure Step 1 Check Check the feed/pick roll assembly. 3. Replace the connection. Does the error remain when the power is turned off/on? 843. Remove the left cover media guide. Yes Go to step 2. Go to step 3. No Replace the feed/ pick roll assembly. Touch MOTOR TESTS. Check Yes Replace the ADF controller card assembly. 2. 2. Go to “ADF left cover media guide removal” on page 4-181. Touch Pick roll position HP. Go to step 5. Perform the sensor (pick roll position HP) test.7500-XXX Step 2 Perform a POR. Does the pick roll position motor assembly raise and lower properly? Go to step 6. 4. Touch Sensor Tests. Go to “Sensor (pick roll position HP) removal” on page 4-177. Open ADF left cover assembly. Does The feed/pick roll assembly moves smoothly up/down when the gears are manually rotated? 2 Check the sensor (pick roll position HP) for operation. Touch Scanner Motor Tests. Perform the pick roll position motor test. Remove the ADF left cover media guide. Is the above sensor connected properly? Replace the sensor (pick roll position HP). Open the ADF left cover assembly. Go to “ADF controller card assembly removal” on page 4-167. Manually rotate the gears of the pick roll position motor assembly to raise and lower the pick roll. Touch SCANNER TESTS.

Yes Go to step 2. Problem solved. No Connect each connector of the scanner controller card assembly properly.21 Scanner unit assembly EEPROM failure Step 1 Check Check the connections of the scanner controller card assembly connector Is each connector of scanner controller card assembly connected properly? Yes Go to step 2. Connect each connector of the RIP card assembly properly. Does the error remain? Replace the ADF controller card assembly. Go to step 7. No Connect each connector of ADF controller card assembly properly. Go to “Pick roll position motor assembly removal” on page 4-182. 843. Is each connector of ADF controller card assembly connected properly? 2 Check the connection of each RIP card assembly connector. No Replace the connection. Go to “ADF controller card assembly removal” on page 4-167. Is the above motor connected properly? Yes Replace the pick roll position motor assembly. Diagnostic information 2-137 . Are the connectors of the RIP card assembly connected properly? 3 Perform a POR.7500-XXX Step 5 Check Check the pick roll position motor assembly for connection.20 Scanner unit assembly connection failure Step 1 Check Check the connection of each ADF controller card assembly connector. Go to “ADF controller card assembly removal” on page 4-167. 843. 6 Place an undamaged document in the ADF. and perform a ADF test. Does the error remain when the power is turned off/on? Replace the ADF controller card assembly. Go to step 3.

23 Scanner cooling fan failure Step 1 Check Check the scanner cooling fan operation. Is the above fan connected properly? Replace the scanner cooling fan. No Replace the scanner controller card assembly. 2. Are the connectors of the scanner controller card assembly connected properly? Yes Go to step 2.22 Scanner unit assembly EEPROM sub system failure Step 1 Check Check the connection of each scanner controller card assembly connector. 2-138 MFP Service Manual . Touch Scanner Motor Tests. Replace the connection. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. 843. 4. Go to “Scanner cooling fan removal” on page 4-156. Remove the rear upper cover. Problem solved. Go to “ADF controller card assembly removal” on page 4-167.7500-XXX Step 2 Perform a POR. Enter the Diagnostics Menu. Does the scanner cooling fan speed increase when the test is performed? 2 Check the scanner cooling fan for connection. Perform the scanner cooling fan test. 1. 2 Perform a POR. 3. Does the error remain when the power is turned off/on? 843. Touch Scanner cooling fan. Go to “Rear upper cover removal” on page 4-15. Touch MOTOR TESTS. Go to “Scanner controller card assembly removal” on page 4-143. No Problem solved. Check Yes Replace the ADF controller card assembly. No Connect each connector of the scanner controller card assembly properly. Yes Go to step 2. Go to “Scanner controller card assembly removal” on page 4-143.

Go to “Scanner controller card assembly removal” on page 4-143. Go to step 3. Problem solved.25 Scanner controller card assembly failure 1 Step 1 Check Check the connection of each scanner controller card assembly connector. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. 843. Does the error remain when the power is turned off/on? 843. Yes Go to step 2. Is each connector of scanner controller card assembly connected properly? 2 Perform a POR. No Connect each connector of scanner controller card assembly properly. Go to “Scanner controller card assembly removal” on page 4-143. No Problem solved. Diagnostic information 2-139 . Yes Go to step 2. Go to “Scanner controller card assembly removal” on page 4-143. Check Yes Replace the scanner controller card assembly. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. Are the connectors of the scanner controller card assembly connected properly? 2 Check the software version for the scanner controller card assembly. Is the version of the software of the scanner controller card assembly correct? 2 Perform a POR.7500-XXX Step 3 Perform a POR. Problem solved. No Connect each connector of the scanner controller card assembly properly. Upgrade the software of the scanner controller card assembly.24 Image processing failure Step 1 Check Check the connections of the scanner controller card assembly.

00 Exposure lamp failure Step 1 Check Check the exposure lamp for operation. Problem solved. Perform the exposure lamp test. 3 Perform a POR. Enter the Diagnostics Menu. 2. Touch Scanner Motor Tests. Does the exposure lamp operate properly? Yes Go to step 6. Go to “Scanner PS card assembly removal” on page 4-154. Yes Go to step 2. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. Replace the scanner PS card Does the error remain when the power is turned off/on again? assembly. Touch Exposure lamp. 4. Go to “Scanner controller card assembly removal” on page 4-143. No Connect each connector of scanner controller card assembly properly. Check Yes Replace the scanner PS card assembly. Problem solved. 3. 1. 844.26 Scanner controller card assembly failure 2 Step 1 Check Check the connection of each scanner controller card assembly connector. No Go to step 3. Does the error remain when the power is turned off/on again? 843. 2-140 MFP Service Manual . Go to “Scanner PS card assembly removal” on page 4-154.7500-XXX Step 3 Perform a POR. Touch MOTOR TESTS. No Problem solved. Is each connector of scanner controller card assembly connected properly? 2 Perform a POR.

Go to “Exposure lamp removal” on page 4-158. 4 Check the scanner PS card assembly for connection. Replace the connection.7500-XXX Step 2 Check Check the exposure lamp for connection.01 White reference/exposure lamp illumination failure Step Check Yes Go to step 2. 844. Go to “Large platen glass removal” on page 4-142. Go to step 3. Is the above component connected properly? Yes Replace the exposure lamp. No Replace the connection. No Remove and clean the large platen glass. Is the above card connected properly? Replace the scanner PS card assembly. Replace the connection. Go to “Scanner PS card assembly removal” on page 4-154. Problem solved. Reinstall the large platen glass properly. Go to “Exposure lamp PS card assembly removal” on page 4-157. 1 Check the large platen glass. 3 Check the exposure lamp PS card assembly. 5 Perform a POR. Go to “Scanner controller card assembly removal” on page 4-143. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. Is the above card properly connected to the scanner controller card assembly? Replace the exposure lamp PS card assembly. Is the large platen glass installed properly? Diagnostic information 2-141 .

8 Perform a POR. Enter the Diagnostics Menu. 2. Does the error continue when the power is turned off/on? Replace the scanner controller card assembly. 6 Check the exposure lamp PS card assembly. Touch Scanner Motor Tests. Go to step 8. Replace the connection. Reinstall the large platen glass properly. 2-142 MFP Service Manual . 2 Remove the large platen glass. Is the above card properly connected to the scanner controller card assembly? Replace the exposure lamp PS card assembly. Problem solved. No Go to step 4. Go to “Scanner PS card assembly removal” on page 4-154. Does the error remain? 4 Check the exposure lamp for operation. Go to “Exposure lamp PS card assembly removal” on page 4-157. Replace the connection. Go to “Scanner controller card assembly removal” on page 4-143. Problem solved.7500-XXX Step Check Yes Clean the bottom of the large platen glass in the vicinity of the white reference strip. Go to step 3. Is the above component connected properly? Replace the exposure lamp. Go to step 5. 4. Touch MOTOR TESTS. Does the exposure lamp operate properly? Go to step 4. 1. 7 Check the scanner PS card assembly for connection. Touch Exposure lamp. Check the bottom of the large platen glass in the vicinity the white reference strip for contamination. Perform the exposure lamp test. Is the above card connected properly? Replace the scanner PS card assembly. 3. Go to “Exposure lamp removal” on page 4-158. Replace the connection. Is the vicinity of white reference strip contaminated? 3 Perform a POR. 5 Check the exposure lamp for connection.

845. Replace the scanner controller card assembly. Diagnostic information 2-143 . 3 Check the exposure lamp PS card assembly. 1. Go to “Scanner PS card assembly removal” on page 4-154. 4.01 CCD initialization (lamp on) failure Step 1 Check Check the exposure lamp for operation. Go to “Exposure lamp removal” on page 4-158. 3. Replace the connection.00 CCD failure Step 1 2 Check Check the CCD/lens assembly connection. Go to “Exposure lamp PS card assembly removal” on page 4-157. Replace the connection. 2. Go to “Scanner controller card assembly removal” on page 4-143. Yes Go to step 6. Is the above card connected properly? Replace the scanner PS card assembly. Is the above component connected properly? Replace the exposure lamp. No Go to step 3. Replace the connection. Is the above card properly connected to the scanner controller card assembly? Replace the exposure lamp PS card assembly. Is the CCD/lens assembly connected properly? Check all the connections on the scanner controller card assembly. Replace the connection. Does the exposure lamp operate properly? 2 Check the exposure lamp for connection.7500-XXX 845. Touch Scanner Motor Tests. Touch Exposure lamp. No Replace the connection. Enter the Diagnostics Menu. 4 Check the scanner PS card assembly for connection. Are all the connections connected properly? 3 Perform a POR. Perform the exposure lamp test. Does the error remain? Replace the CCD/lens assembly. Yes Go to step 2. Touch MOTOR TESTS.

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Step 5 Perform a POR.

Check

Yes Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal” on page 4-143.

No Problem solved.

Does the error remain when the power is turned off/on?

845.02 CCD initialization (lamp off) failure
Step 1 Check Check the connection of the scanner controller card assembly. Are the connectors of the scanner controller card assembly connected properly? 2 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal” on page 4-143. 3 Perform a POR. Replace the scanner PS card Does the error remain when the power is turned off/on again? assembly. Go to “Scanner PS card assembly removal” on page 4-154. Problem solved. Yes Go to step 2. No Connect each connector of the scanner controller card assembly properly. Problem solved.

846.00 Scanner communication failure
Step 1 Check Check the scanner interface cable assembly connection between the RIP card assembly and the scanner unit assembly. Is the scanner interface cable assembly connected properly? 2 Check all connections of the scanner controller card assembly. Go to step 3. Are the connections of the scanner controller card assembly connected properly? Connect each connector of the scanner controller card assembly properly. Yes Go to step 2. No Replace the connection.

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Step 3 Perform a POR.

Check

Yes Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal” on page 4-143. Go to step 4.

No Problem solved.

Does the error remain when the power is turned off/on?

846.01 Scanner communication failure
Step 1 Check Check the scanner interface cable assembly connection between the RIP card assembly and the scanner unit assembly. Is the scanner interface cable assembly connected properly? 2 Check all connections of the scanner controller card assembly. Go to step 3. Are the connections of the scanner controller card assembly connected properly? Connect each connector of the scanner controller card assembly properly. Problem solved. Yes Go to step 2. No Replace the connection.

3

Perform a POR. Does the error remain when the power is turned off/on?

Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal” on page 4-143. Go to step 4.

846.10 Sensor (ADF width APS X) failure
Step 1 Check Check the sensor (ADF width APS 1) for operation. Perform the sensor (ADF width APS 1) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF width APS 1. Operate the actuator of the sensor (ADF width APS 1). Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Diagnostic information Yes Go to step 2. No Go to step 3.

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Step 2

Check Check the sensor (ADF width APS 1) for connection. Is the above sensor connected properly?

Yes Replace the sensor (ADF width APS 1). Go to “Sensor (ADF width APS 1)” on page 4-184.

No Replace the connection.

3

Check the sensor (ADF width APS 2) for operation. Perform the sensor (ADF width APS 2) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF width APS 2. Operate the actuator of the sensor (ADF width APS 2). Does the display on the operator panel change every time the sensing area of the above sensor is blocked?

Go to step 6.

Go to step 5.

4

Check the sensor (ADF width APS 2) for connection. Is the above sensor connected properly?

Replace the sensor (ADF width APS 2). Go to “Sensor (ADF width APS 2)” on page 4-185.

Replace the connection.

5

Check the sensor (ADF width APS 3) for operation. Perform the sensor (ADF width APS 3) test. Open the ADF left cover assembly. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF width APS 3. Operate the actuator of the sensor (ADF width APS 3). Does the display on the operator panel change every time the sensing area of the above sensor is blocked?

Go to step 8.

Go to step 7.

6

Check the sensor (ADF width APS 3) for connection. Is the above sensor connected properly?

Replace the sensor (ADF width APS 3). Go to “Sensor (ADF width APS 3)” on page 4-186.

Replace the connection.

7

Place an undamaged document in the ADF, and perform a ADF test. Does the error remain?

Replace the ADF controller card assembly. Go to “ADF controller card assembly removal” on page 4-167.

Go to step 8.

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846.12 Scanner unit assembly software logic failure
Step 1 Check Check the software version for the scanner controller card assembly. Is the version of the software of the scanner controller card assembly correct? 2 Perform a POR. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal” on page 4-143. Yes Go to step 2. No Upgrade the software of the scanner controller card assembly. Problem solved.

846.13 Switch (platen interlock) open
Step 1 Check Check the ADF for opening and closing. Does the ADF lay completely flush on the scanner unit when it is in its closed position? 2 Check the sensor (ADF angle) for proper installation. Is the sensor (ADF angle) installed correctly? 3 Check the sensor (ADF angle) for operation. Perform the sensor (ADF angle) test. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF angle. Open and close the ADF unit assembly. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? 4 Check the sensor (ADF angle) for connection. Is the above sensor connected properly? Replace the sensor (ADF angle). Go to “Sensor (ADF angle) removal” on page 4-153. Replace the connection. Go to step 5. Go to step 3. Yes Go to step 2. No Inspect and adjust the ADF left hinge and right hinge as required. Reinstall the sensor (ADF angle). Go to step 4.

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Step 5

Check Place an undamaged document in the ADF, and perform a ADF test. Does the error remain?

Yes Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal” on page 4-143.

No Go to step 6.

847.00 Modem failure
Step 1 Check Confirm the configuration ID is set correctly. Is the configuration ID set correctly? Yes Go to step 2. No Set the configuration ID correctly. Go to “Configuration ID” on page 3-20. 2 Check the fax interface card assembly (modem) connection. Is the fax interface card assembly (modem) connected properly? Replace the fax Replace the connection. interface card assembly (modem) and properly set configuration ID. Go to “Fax interface card assembly removal” on page 4-129. Go to “Configuration ID” on page 3-20. 3 Perform a POR. Does the error remain when the power is turned off/on again? Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-128. Problem solved.

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847.01 Fax failure
Step 1 Perform a POR. Does the error remain? Check Yes Perform format fax storage. Warning: Perfor ming format fax storage will erase all fax information. Go to “Format Fax Storage” on page 3-42. 2 Check the hard drive data and power connections. Is the hard drive connected properly? Replace the hard drive. Go to “Hard drive removal” on page 4-130. Problem solved. No Problem solved.

848.00 Modem failure
Step 1 Check Check the fax interface card assembly (modem) connection. Is the fax interface card assembly (modem) connected properly? Yes No

Replace the fax Replace the connection. interface card assembly (modem) and properly set configuration ID. Go to “Fax interface card assembly removal” on page 4-129. Go to “Configuration ID” on page 3-20.

2

Perform a POR. Does the error remain when the power is turned off/on again?

Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-128.

Problem solved.

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849.00 Hard drive failure
Step 1 Check Check the hard drive data and power connections. Are the above connections connected properly? Yes Replace the hard drive. Go to “Hard drive removal” on page 4-130. 2 Perform a POR. Does the error remain when the power is turned off/on again? Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-128. Problem solved. No Replace the connections.

900.XX RIP card assembly software failure
Step 1 Perform a POR. Does the error occur when the power is turned off/on? Check Yes Go to step 2. No Perform several print tests. If the problem remains, go to step 2. 2 Turn the printer off for 60 seconds. Does the error occur when the power is turned off/on again? Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-128. Go to step 3. 3 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal” on page 4-117. Problem solved. Problem solved.

903.00 RAM read/write check failure
Step 1 Perform a POR. Does the error occur when the power is turned off/on? Check Yes Go to step 2. No Perform several print tests. If the problem remains, go to step 2.

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Step 2

Check Turn the printer off for 60 seconds.

Yes

No Problem solved.

Replace the printer engine card Does the error occur when the power is turned off/on again? assembly. Go to “Printer engine card assembly removal” on page 4-117. Go to step 3.

3

Perform a print test. Does the error still occur?

Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-128.

Problem solved.

904.00 NVM data failure
Step 1 Perform a POR. Does the error occur when the power is turned off/on? Check Yes Go to step 2. No Perform several print tests. If the problem remains, go to step 2. 2 Turn the printer off for 60 seconds. Replace the printer engine card Does the error occur when the power is turned off/on again? assembly. Go to “Printer engine card assembly removal” on page 4-117. Go to step 3. 3 Perform a print test. Does the error still occur? Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-128. Problem solved. Problem solved.

905.00 NVM read/write cannot be executed failure
Step 1 Perform a POR. Does the error occur when the power is turned off/on? Check Yes Go to step 2. No Perform several print tests. If the problem remains, go to step 2.

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Step 2

Check Turn the printer off for 60 seconds.

Yes

No Problem solved.

Replace the printer engine card Does the error occur when the power is turned off/on again? assembly. Go to “Printer engine card assembly removal” on page 4-117. Go to step 3.

3

Perform a print test. Does the error still occur?

Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-128.

Problem solved.

906.00 CPU power to access NVM failure
Step 1 Perform a POR. Does the error occur when the power is turned off/on? Check Yes Go to step 2. No Perform several print tests. If the problem remains, go to step 2. 2 Turn the printer off for 60 seconds. Replace the printer engine card Does the error occur when the power is turned off/on again? assembly. Go to “Printer engine card assembly removal” on page 4-117. Go to step 3. 3 Perform a print test. Does the error still occur? Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-128. Problem solved. Problem solved.

907.00 RFID ASIC failure
Step 1 Perform a POR. Does the error occur when the power is turned off/on? Check Yes Go to step 2. No Perform several print tests. If the problem remains, go to step 2. 2 Turn the printer off for 60 seconds. Does the error occur when the power is turned off/on again? Go to step 3. Problem solved.

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Step 3

Check

Yes

No Replace the connection.

Check connector P419 on the printer engine card assembly. Replace the printer engine card Is connector P419 on the printer engine card assembly assembly. properly connected? Go to “Printer engine card assembly removal” on page 4-117. Go to step 4. Perform a print test. Does the error still occur? Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-128.

4

Problem solved.

908.00 PPM data failure
Step 1 Perform a POR. Does the error occur when the power is turned off/on? Check Yes Go to step 2. No Perform several print tests. If the problem remains, go to step 2. 2 Turn the printer off for 60 seconds. Replace the printer engine card Does the error occur when the power is turned off/on again? assembly. Go to “Printer engine card assembly removal” on page 4-117. Go to step 3. 3 Perform a print test. Does the error still occur? Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-128. Problem solved. Problem solved.

909.00 Zero cross failure
Step 1 Perform a POR. Does the error occur when the power is turned off/on? Check Yes Go to step 2. No Perform several print tests. If the problem remains, go to step 2.

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Step 2

Check Turn the printer off for 60 seconds.

Yes

No Problem solved.

Replace the printer engine card Does the error occur when the power is turned off/on again? assembly. Go to “Printer engine card assembly removal” on page 4-117.

910.00 Transport motor stop failure
Step 1 Check Check the dual drive motor assembly installation. Is the dual drive motor assembly properly installed? Open the rear motor cover and check it. 2 Check the dual drive motor assembly rotation operation. Open the rear motor cover and check it. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Transport motor. Does the motor rotate normally? 3 Check the dual drive motor assembly connection. Is the dual drive motor assembly properly connected? Replace the dual drive motor assembly. Go to “Dual drive motor assembly removal” on page 4-113. 4 Perform a print test. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal” on page 4-117. Problem solved. Replace the connection. Go to step 4 Go to step 3. Yes Go to step 2. No Install the PC cartridge properly.

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911.00 Transport motor failure
Step 1 Check Check the dual drive motor assembly for operation. Open the rear motor cover and check it. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Transport motor. Does the motor rotate normally? 2 Check the dual drive motor assembly for proper installation. Go to step 3. Remove the rear motor cover and check it. Is the dual drive motor assembly installed properly? 3 Check the rotation of the rotor in the dual drive motor assembly. Open the rear motor cover and check it. Can the rotor be rotated by hand without excessive load? 4 Check the dual drive motor assembly connection. Is the dual drive motor assembly properly connected? Replace the dual drive motor assembly. Go to “Dual drive motor assembly removal” on page 4-113. 5 Perform a print test. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal” on page 4-117. Problem solved. Replace the connection. Go to step 4. Install the dual drive motor assembly properly. Install the dual drive motor assembly properly. Yes Go to step 3 No Go to step 2.

912.00 PC cartridge unit motor failure
Step 1 2 Check Check the PC cartridge for proper installation. Is the PC cartridge installed properly? Check the dual drive motor assembly for operation. Open the rear motor cover and check it. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Drum unit motor. Does the motor rotate normally. Go to step 4 Yes Go to step 2. No Install the PC cartridge properly. Go to step 3.

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Step 3

Check

Yes

No Install the dual drive motor assembly properly. Install the dual drive motor assembly properly.

Check the dual drive motor assembly for proper installation. Go to step 4. Open the rear motor cover and check it. Is the dual drive motor assembly installed properly?

4

Check the rotation of the rotor in the dual drive motor assembly. Open the rear motor cover and check it. Can the rotor be rotated by hand without excessive load?

Go to step 5.

5

Check the dual drive motor assembly connection. Is the dual drive motor assembly properly connected?

Replace the dual drive motor assembly. Go to “Dual drive motor assembly removal” on page 4-113.

Replace the connection.

6

Perform a print test. Does the error continue?

Replace the printer engine card assembly. Go to “Printer engine card assembly removal” on page 4-117.

Problem solved.

913.00 Printhead assembly failure
Step 1 Check Check the printhead assembly for proper installation. Is the printhead assembly installed properly? 2 3 Check the printhead assembly connection. Is the printhead assembly properly connected? Perform a print test. Does the error continue? Replace the printhead. Replace the printer engine card assembly. Go to “Printer engine card assembly removal” on page 4-117. Yes Go to step 2. No Install the printhead assembly properly. Replace the connection. Problem solved.

914.00 Toner add motor assembly failure
Step 1 Check Check the toner cartridge for proper installation. Remove the toner cartridge and reinstall it. Does it operate properly? Yes Problem solved. No Go to step 2.

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Step 2

Check Check the gear rotation for the toner cartridge guide assembly. Remove the toner guide assembly. Does the gear, located at the lower part of the toner cartridge guide assembly, rotate smoothly?

Yes Go to step 3.

No Replace the toner cartridge guide assembly.

3

Check the toner cartridge guide assembly for pipe clogging. Go to step 4. Is the pipe, located at the lower part of the toner cartridge guide assembly, clogged?

Clean the pipe.

4

Check the toner add motor assembly for operation. Warning: Only perform this test in segments of three seconds or less, or toner spill will occur. Remove the top cover assembly. Go to “Top cover assembly removal” on page 4-5. Override the switch (printer front door interlock) 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Toner add motor. Observe the toner add motor for rotation. Note: When performing this test, the drum unit motor will also operate. Does the motor rotate normally?

Go to step 6.

Go to step 5.

5

Check the toner add motor assembly connection. Is the toner add motor assembly properly connected?

Replace the toner add motor. “Toner cartridge guide assembly removal” on page 4-95

Replace the connection.

6

Perform a print test. Does the error continue?

Replace the printer engine card assembly. Go to “Printer engine card assembly removal” on page 4-117.

Problem solved.

915.00 Fuser cooling fan failure
Step 1 Check Check the fuser cooling fan for proper installation. Is the fuser cooling fan installed properly? 2 Visually check the fuser cooling fan for rotation. Is the fuser cooling fan visually rotating? Go to step 5. Yes Go to step 2. No Install the fuser cooling fan properly. Go to step 3.

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Step 3

Check Check the fuser cooling fan for operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Fuser cooling fan. Does the fuser cooling fan RPM increase?

Yes Go to step 5.

No Go to step 4.

4

Check the fuser cooling fan for connection. Is CN102 on the dual drive motor assembly connected properly?

Replace the fuser cooling fan. Replace the printer engine card assembly. Go to “Printer engine card assembly removal” on page 4-117.

Replace the connection. Problem solved.

5

Perform a print test. Does the error continue?

916.00 PC cartridge cooling fan failure
Step 1 2 Check Visually check the PC cartridge cooling fan rotation. Is the PC cartridge cooling fan visually rotating? Check the PC cartridge cooling fan. Is there an object blocking the PC cartridge cooling fan rotation? 3 Check the PC cartridge cooling fan for operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch PC unit cooling fan. Does the fan rotate normally? 4 Check the PC cartridge cooling fan connection. Is the PC cartridge cooling fan properly connected? Replace the PC cartridge cooling fan. Go to “PC cartridge cooling fan removal” on page 4-102. 5 Perform a print test. Does the error continue? Replace the printer engine card assembly. Go to “Printer engine card assembly removal” on page 4-117. Problem solved. Replace the connection. Remove the object blocking the rotation. Go to step 5. Go to step 3. Yes Go to step 3. No Go to step 2.

Go to step 4.

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917.00 LVPS cooling fan failure
Step 1 Check Check the LVPS cooling fan for proper installation. Is the LVPS cooling fan installed properly? 2 3 Visually check the LVPS cooling fan for rotation. Is the LVPS cooling fan visually rotating? Check the LVPS cooling fan connection. Is the LVPS cooling fan connected properly? Replace the LVPS cooling fan. Go to “LVPS cooling fan removal” on page 4-121. 4 Perform a print test. Does the error remains? Replace the LVPS card assembly. Go to “LVPS card assembly removal” on page 4-119. Problem solved. Replace the connection. Go to step 3. Yes Go to step 2. No Install the LVPS cooling fan properly. Go to step 4.

918.00 Sensor (exit 1 media shift HP) failure
Step 1 Check Check the sensor (exit 1 media shift HP) for operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Exit1 shift HP. Move the shift assembly, with your finger, in a side to side motion. Does the display, on the operator panel, change every time the sensing area is blocked? 2 Check the sensor (exit 1 media shift HP) for connection. Is the sensor (exit 1 media shift HP) connected? Replace the sensor (exit 1 media shift HP). Go to “Exit 1 media shift assembly removal” on page 4-105. 3 Check the media shift motor for operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Exit1 shift motor. Note: A continuous operation check is allowed up to twice for each direction. Does the motor operate normally? Go to step 5. Go to step 4. Replace the connection. Yes Go to step 3. No Go to step 2.

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Step 4

Check Check the media shift motor for connection. Is the above motor connected properly?

Yes Replace the media exit shift motor. Go to “Media shift motor removal” on page 4-107.

No Replace the connection.

5

Check the printer engine card assembly for connection P421 and the exit interface card assembly connector P431. Are the above cards connected properly?

Replace the exit interface card assembly. Go to “Exit interface card assembly removal” on page 4-116.

Replace the connection.

6

Perform a print test. Does the error still occur?

Replace the printer engine card assembly Go to “Printer engine card assembly removal” on page 4-117.

Problem solved.

919.00 Sensor (exit 2 media shift HP) failure
Step 1 Check Check the sensor (exit 2 media shift HP) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Exit2 shift HP. Move the shift assembly with your finger in a side to side motion. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? 2 Check the sensor (exit 2 media shift HP) for proper connection. Is the above sensor connected properly? Replace the sensor (exit 2 media shift HP). Go to “Exit 2 sensor (exit 2 media shift HP) removal” on page 4-329. 3 Check the media shift motor for proper operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Exit2 shift mtr. Does the above motor rotate properly? Go to step 5. Go to step 4. Replace the connection. Yes Go to step 3. No Go to step 2.

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Is the exit 2 unit assembly installed properly? Yes Go to step 2. No Replace the connection. Go to “Exit 2 unit assembly removal” on page 4-315. Go to step 6. Is the exit 2 unit assembly connector or the connector attached to the printer damaged? Replace the exit 2 unit assembly or damaged connector. Problem solved. Does the error still occur? Replace the exit interface card assembly. Does the error still occur? Replace the exit interface card assembly.7500-XXX Step 4 Check Check the media shift motor for proper connection. Does the error still occur? Replace the printer engine card assembly. 5 Perform a print test. Go to “Exit 2 unit assembly removal” on page 4-315. Go to step 4. Go to “Exit interface card assembly removal” on page 4-116. 6 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal” on page 4-117. Diagnostic information 2-161 . 3 Perform a print test.01 Exit 2 unit assembly connection failure Step 1 Check Check the exit 2 unit assembly for proper installation. 919. 2 Check the exit 2 unit assembly connector. Problem solved. Go to “Printer engine card assembly removal” on page 4-117. and POR. Is the above motor connected properly? Yes Replace the media shift motor. No Reinstall the exit 2 unit assembly. Go to “Exit interface card assembly removal” on page 4-116. Problem solved. Go to step 3. Problem solved. Go to “Exit 2 unit assembly removal” on page 4-315. 4 Perform a print test.

Is there a media jam in the fuser unit assembly? 2 Leave the printer powered on with the error code displayed for 10 minutes. Go to step 4. Open the printer left door assembly and check it. Is the fuser unit assembly installed properly? 4 Ensure the correct sepcification of fuser unit is installed. No Go to step 2. Go to step 5. Install a fuser unit of correct specification. Go to step 3. Check the fuser unit assembly connection using the following diagram. Install the fuser unit assembly properly.00 Fuser unit assembly on time failure Step 1 Check Check the fuser unit assembly for a media jam. No pin No pin X85xe Is the fuser voltage correct? W840 Check the fuser voltage using the following diagram. Problem solved.7500-XXX 920. Does the error still occur? 3 Check the fuser unit assembly for proper installation. Open the printer left door assembly and check it. Yes Remove the media. then perform a POR. Check fuser voltage Is the proper specification fuser unit installed? 2-162 MFP Service Manual .

Is the actuator free from damaged? Go to step 7. replace the dual drive motor assembly. If problem remains. Go to “Dual drive motor assembly removal” on page 4-113. Check voltage Is the source voltage within proper specificatioins? 6 Check the pc cartridge shutter/fuser drive release actuator using the following diagram. No Move the printer to a new location with proper voltage specification. Check gear movement Diagnostic information 2-163 . Is the above component free from damaged? Go to step 8. Replace the pc cartridge shutter actuator. Check actuator 7 Check the pc cartridge shutter link for damage using the following diagram.7500-XXX Step 5 Check Ensure the source AC voltage is within proper specification using the following information: Printer Model Low volt model High volt model 100V (Japan) Extreme input range 108-135 VAC 198-254 VAC 90-110 VAC Nominal 120-127 VAC 220-240 VAC 100 VAC Yes Go to step 6. Replace the pc cartridge shutter link.

Is the fuser unit assembly installed properly? 2 Check the fuser unit assembly for proper connection. No Replace the connection. Replace the connection. Is the fuser unit assembly installed properly? 2 Check the fuser unit assembly connection. Does the error continue? Replace the printer engine card assembly. Is the fuser unit assembly properly connected? Replace the fuser unit assembly. 921. Replace the connection. 922. Go to step 3. Does the error continue? Replace the printer engine card assembly. Yes Go to step 2. No Install the fuser unit assembly properly.00 Center thermistor failure Step 1 Check Check the fuser unit assembly for proper installation. 9 Perform a print test. 3 Check the connection between the LVPS card assembly P525 and the printer engine card assembly P401. Go to “Printer engine card assembly removal” on page 4-117. 4 Perform a print test. Replace the connection.00 Over heat temperature failure Step 1 Check Check the fuser unit assembly for proper installation. Are the cards connected properly? Replace the fuser unit assembly. Open the printer left door assembly and check it. Problem solved. Yes Go to step 2. Are the cards connected properly? Yes Replace the fuser unit assembly. Go to “Printer engine card assembly removal” on page 4-117. Problem solved. 2-164 MFP Service Manual .7500-XXX Step 8 Check Check between the LVPS card assembly P525 and the printer engine card assembly P401 for proper connection. No Install the fuser unit assembly properly. Open the printer left door assembly and check it.

Replace the connection. Is the fuser unit assembly properly connected? 3 Perform a print test. Does the error continue? Check Yes Replace the printer engine card assembly. 923.00 Pressure roll thermistor failure Step 1 Check Check the fuser unit assembly for proper installation. Replace the connection. Replace the printer engine card assembly. Does the error continue? Replace the fuser unit assembly. Diagnostic information 2-165 . Go to “Printer engine card assembly removal” on page 4-117. Problem solved. Yes Go to step 2. Is the fuser unit assembly installed properly? 2 Check the fuser unit assembly connection. Yes Go to step 2.00 Rear thermistor failure Step 1 Check Check the fuser unit assembly for proper installation. Go to “Printer engine card assembly removal” on page 4-117. Go to “Printer engine card assembly removal” on page 4-117. No Install the fuser unit assembly properly. 924. No Problem solved. Is the fuser unit assembly properly connected? 3 Perform a print test. Problem solved.7500-XXX Step 3 Perform a print test. Open the printer left door assembly and check it. Replace the printer engine card assembly. Open the printer left door assembly and check it. Is the fuser unit assembly installed properly? 2 Check the fuser unit assembly connection. Does the error continue? Replace the fuser unit assembly. No Install the fuser unit assembly properly.

Does the error continue? Replace the sensor (RFID PC cartridge). Problem solved. Is the fuser unit assembly installed properly? 4 Check the fuser unit assembly connection. Go to step 3. Replace the connection. Replace the printer engine card assembly. Is the sensor (RFID PC cartridge) properly connected? 4 Perform a print test. Is the PC cartridge properly installed? Check the sensor (RFID PC cartridge) installation. 2-166 MFP Service Manual . Is the sensor (RFID PC cartridge) properly installed? 3 Check the sensor (RFID PC cartridge) connection. Replace the fuser unit assembly. Replace the connection.00 PC cartridge RFID data write failure Step 1 2 Check Check the PC cartridge installation. 927. Does the error continue? Replace the printer engine card assembly. Open the printer left door assembly and check it. Go to step 3. Problem solved. Are the cards connected properly? 6 Perform a print test.00 Fuser operating temperature failure Step 1 Check Check the fuser unit assembly for a media jam. No Install the PC cartridge properly. Go to “Printer engine card assembly removal” on page 4-117. Problem solved. Open the printer left door assembly and check it. then perform a POR. Does the error still occur? 3 Check the fuser unit assembly for proper installation. Yes Go to the step 2. Yes Go to step 2. Go to step 4. Go to step 5. Replace the connection. Is the fuser unit assembly properly connected? 5 Check the connection between the LVPS card assembly P525 and the printer engine card assembly P401. Go to “Printer engine card assembly removal” on page 4-117. No Remove the media.7500-XXX 925. Install the sensor (RFID PC cartridge) correctly. Is there a media jam in the fuser unit assembly? 2 Leave the printer powered on with the error code displayed for 10 minutes. Install the fuser unit assembly properly.

Is the PC cartridge properly installed? Perform a POR. Go to “Printer engine card assembly removal” on page 4-117.7500-XXX 928. Problem solved. Go to “Printer engine card assembly removal” on page 4-117. 930. Problem solved. Does the error continue? Replace the printhead. Replace the printer engine card assembly.00 PC cartridge RFID communication failure Step 1 2 Check Check the PC cartridge installation. 929. Is the sensor (RFID PC cartridge) properly installed? 3 Check the sensor (RFID PC cartridge) connection. Is the printhead assembly installed properly? 2 3 Check the printhead assembly connection. Problem solved. Replace the printer engine card assembly. Diagnostic information 2-167 .00 Sensor (ATC) failure Step 1 2 Check Check the PC cartridge installation.00 Laser power failure Step 1 Check Check the printhead assembly for proper installation. Is the sensor (RFID PC cartridge) properly connected? 4 Perform a print test. No Install the PC cartridge properly. Install the sensor (RFID PC cartridge) correctly. Replace the connection. Yes Go to step 2. Does the error continue? Replace the PC cartridge. Yes Go to step 2. Does the error continue? Replace the sensor (RFID PC cartridge). Replace the connection. Is the printhead assembly properly connected? Perform a print test. No Install the PC cartridge properly. Is the PC cartridge properly installed? Check the sensor (RFID PC cartridge) installation. Yes Go to step 2. Go to step 3. No Install the printhead assembly properly.

00 Toner cartridge RFID communication failure Step 1 2 Check Check the toner cartridge installation. No Problem solved. Does the error continue? Check Yes Replace the RIP card assembly. Yes Go to step 2. No Install the toner cartridge properly. Problem solved. Is the sensor (RFID toner cartridge) properly installed? 3 Check the sensor (RFID toner cartridge connection.7500-XXX Step 4 Perform a print test. 932. Does the error continue? Replace the sensor (RFID toner cartridge). Replace the printer engine card assembly.00 Toner cartridge RFID data write failure Step 1 2 Check Check the toner cartridge installation. Go to step 3. Replace the connection. Go to “RIP card assembly removal” on page 4-128. 2-168 MFP Service Manual . Go to “Printer engine card assembly removal” on page 4-117. Problem solved. Install the sensor (RFID toner cartridge) correctly. Is the sensor (RFID toner cartridge) properly connected? 4 • Perform a print test. Replace the connection. Is the toner cartridge properly installed? Check the sensor (RFID toner cartridge) installation. Is the sensor (RFID toner cartridge) properly installed? 3 Check the sensor (RFID toner cartridge connection. • Does the error continue? Replace the sensor (RFID toner cartridge). 933. Replace the printer engine card assembly. Go to step 3. Is the toner cartridge properly installed? Check the sensor (RFID toner cartridge) installation. Yes Go to step 2. Is the sensor (RFID toner cartridge) properly connected? 4 Perform a print test. Go to “Printer engine card assembly removal” on page 4-117. Install the sensor (RFID toner cartridge) correctly. No Install the toner cartridge properly.

2 3 Turn the printer off for 60 seconds. Go to “Printer engine card assembly removal” on page 4-117.00 Media tray 1 lift up / no media tray failure Step 1 Check the media.00 RIP card assembly communication failure Step 1 Perform a POR. Does the error occur when the power is turned off/on? Check Yes Go to step 2. Is the RIP card assembly connection JHAB2 and the printer engine card assembly connection P402 connected properly? Replace the RIP card assembly. Are the tray lift sector gear 12T. No Perform several print tests. Touch Printer Tests. Go to “RIP card assembly removal” on page 4-128.7500-XXX 939. 4 Perform a print test. Check Yes Go to step 2. Touch Tray 1 lift mtr. 4. 1. Problem solved. 3. Replace media tray 1 with media tray 2. Go to step 3. or abnormal grinding noises will occur. Pull out media tray 1 to visually check it. Does the error still occur? Replace the printer engine card assembly. Go to step 4. No Load media properly. If the problem remains. Problem solved. Is the replaced media tray lifted up? 3 Check the media tray. Does the tray 1 media feed lift motor operate properly? Replace the media tray lift sector gear 12T or other damaged components. of media tray 1. Go to step 4. Go to step 3. Replace the connection. Go to step 8. Diagnostic information 2-169 . Is media loaded in tray 1? 2 Check the media tray. go to step 2. Go to step 5. 941. Go to step 4. Warning: Only perform this test with the paper tray assembly removed from the machine. Does the error occur when the power is turned off/on again? Check the RIP card assembly connection. or surrounding parts damaged? 4 Check the tray 1 media feed lift motor for proper operation. Touch MOTOR TESTS. Enter the Diagnostics Menu. 2.

on the operator panel. Touch INPUT TRAY TESTS. Note: Avoid touching the rubber roll surface. Check Yes Go to step 2. Replace the connection. 5. 1. Go to “Sensor (media level) removal” on page 4-39.7500-XXX Step 5 Check Is the tray 1 media feed lift motor properly connected? Yes Replace the media feed lift motor. Move the pick roll. 2-170 MFP Service Manual . 3. Go to “Printer engine card assembly removal” on page 4-117. Pull out media tray 2 to visually check it. 6 Check the tray 1 sensor (media level) for operation. Go to step 6. with your finger. Enter the Diagnostics Menu. 7 Check the tray 1 sensor (media level) connection. Go to step 4. Is the tray 1 sensor (media level) properly connected? Replace the sensor (media level). Is the switch connected properly? Replace the switch (media size). 2. Remove the media tray assembly. Touch Tray 1. change every time the sensing area is blocked? Go to step 8. Replace the connection. Go to “Media feed lift motor removal” on page 4-33. Go to “Switch (media size) removal” on page 4-19. up and down. Touch Media level. Is media loaded in tray 2? 2 Check the media tray. Go to step 7. 8 Check the tray 1 switch (media size) for proper connection. Touch Sensor test. No Replace the connection. 9 Perform a print test. Does the error continue? Replace the printer engine card assembly. No Load media properly. 942. Problem solved. Does the display.00 Media tray 2 lift up / no media tray failure Step 1 Check the media. Is the replaced media tray lifted up? Go to step 3. 4. Replace media tray 2 with media tray 1.

Touch Sensor test. Is the tray 2 sensor (media level) properly connected? Replace the sensor (media level). Replace the connection. or abnormal grinding noises will occur. 5. on the operator panel. 4.7500-XXX Step 3 Check the media tray. 1. 2. Remove the media tray assembly. 8 Check the tray 2 switch (media size) for proper connection. Touch Printer Tests. Note: Avoid touching the rubber roll surface. Is the switch connected properly? Replace the switch (media size). 6 Check the tray 2 sensor (media level) for operation. Does the display. Touch INPUT TRAY TESTS. 2. Check Yes Replace the media tray lift sector gear 12T or other damaged components. Touch Media level. Go to “Media feed lift motor removal” on page 4-33. Go to step 8. Touch Tray 2 lift mtr. 8 Perform a print test. change every time the sensing area is blocked? Go to step 8. Go to “Switch (media size) removal” on page 4-19. Replace the connection. Go to step 7. 4. of media tray 2. Does the error continue? Replace the printer engine card assembly. Enter the Diagnostics Menu. 3. Go to step 6. Diagnostic information 2-171 . Replace the connection. Go to “Printer engine card assembly removal” on page 4-117. Problem solved. or surrounding parts damaged? 4 Check the tray 2 media feed lift motor for proper operation. No Go to step 4. Are the tray lift sector gear 12T. Go to “Sensor (media level) removal” on page 4-39. Replace the media feed lift motor. 1. up and down. Warning: Only perform this test with the paper tray assembly removed from the machine. Touch Tray 2. with your finger. 7 Check the tray 2 sensor (media level) connection. Enter the Diagnostics Menu. 3. Does the tray 2 media feed lift motor operate properly? 5 Is the tray 2 media feed lift motor properly connected? Go to step 5. Touch MOTOR TESTS. Move the pick roll.

Go to step 5. Replace the connection. 2-172 MFP Service Manual . Avoid touching the rubber roll surface. Warning: Only perform this test with the paper tray assembly removed from the machine. Touch INPUT TRAY TESTS. Replace the tray 3 lift gear assembly or any other damaged parts. Go to step 8. and move the pick roll with your finger in an up and down motion. Is the above sensor connected properly? Replace the sensor (media level).7500-XXX 943. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? 7 Check the sensor (media level) for proper connection. No Load media properly. and visually check it. Touch Sensor Test. Go to step 6. 4. Replace the connection. Go to “2000-sheet dual input (TTM)–tray 3 lift gear assembly removal” on page 4-271. Pull out tray 3. Enter the Diagnostics Menu. Touch Tray 3. Go to step 4. Remove the media tray assembly.00 Tray 3 lift up / no tray failure Step 1 Check the media. Is the above motor connected properly? 5 Check the 2TM/TTM controller card assembly and the printer engine card assembly for proper connection. Are connectors P541 and P413 on the above cards connected properly? 6 Check the tray 3 sensor (media level) for proper operation. 3. 5. Touch MOTOR TESTS. Check Yes Go to step 2. Enter the Diagnostics Menu. Go to “2000-sheet dual input (TTM)–sensor (media level) removal” on page 4-254. or abnormal grinding noises will occur. Is any media loaded in tray 3? 2 Check the tray. Touch Media level. 2. 1. 1. Touch Printer Tests. 4. 3 Check the tray 3 media feed lift motor for proper operation. 3. Go to step 7. Touch Tray 3 lift mtr. Replace the connection. Go to step 6. Is the tray 3 lift gear assembly or the surrounding parts of it damaged? Go to step 3. Does the tray 3 media feed lift motor operate properly? 4 Check the tray 3 media feed lift motor for proper connection. 2.

Does the error still occur? Problem solved. Diagnostic information 2-173 . 4. Is any media loaded in tray 4? 2 Check the tray. Check Yes Go to step 2.00 Tray 4 lift up / no tray failure Step 1 Check the media. 10 Perform a print test. and visually check it. Is the above switch connected properly? Yes Replace the switch (TTM media size). Touch Tray 4 lift mtr Does the tray 4 media feed lift motor operate properly? Go to step 6. Touch MOTOR TESTS. Replace the tray 4 lift gear assembly or the obstacles. Pull out tray 4. Go to step 4. Go to “2000-sheet dual input (TTM)–tray 4 lift gear assembly removal” on page 4-272. Go to step 10. No Replace the connection. Touch Printer Tests. 1.7500-XXX Step 8 Check Check the switch (TTM media size) for proper connection. Does the error still occur? Replace the printer engine card assembly. Warning: Only perform this test with the paper tray assembly removed from the machine. Go to “Printer engine card assembly removal” on page 4-117. 944. Problem solved. 3. 9 Perform a print test. or abnormal grinding noises will occur. 2. No Load media properly. Go to “2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal” on page 4-274. Enter the Diagnostics Menu. Are the tray 4 lift gear assembly or the surrounding parts of it damaged? Go to step 3. Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)–switch (TTM media size) removal” on page 4-242. 3 Check the tray 4 media feed lift motor for proper operation.

10 Perform a print test. Go to “2000-sheet dual input (TTM)–switch (TTM media size) removal” on page 4-242. Touch Tray 4. Are connectors P541 and P413 on the above cards connected properly? Yes Go to step 5.7500-XXX Step 4 Check Check the tray 4 media feed lift motor for proper connection. Remove the media tray assembly. Is the above motor connected properly? Check the 2TM/TTM controller card assembly and the printer engine card assembly for proper connection. Go to “2000-sheet dual input (TTM)–sensor (media level) removal” on page 4-254. Touch INPUT TRAY TESTS. Replace the connection. Touch Sensor Test. Touch Media level. No Replace the connection. Go to step 7. Is the above sensor connected properly? Replace the sensor (media level). Go to step 10. and move the pick roll with your finger in an up and down motion. 4. 6 Check the tray 4 sensor (media level) for proper operation. Does the error still occur? Replace the printer engine card assembly. Replace the 2TM/ TTM controller card assembly. Avoid touching the rubber roll surface. Go to “2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal” on page 4-274. 1. Problem solved. Go to “Printer engine card assembly removal” on page 4-117. 2-174 MFP Service Manual . Replace the connection. 9 Perform a print test. Does the display on the operator panel change every time the sensing area of the above sensor is blocked? Go to step 8. 3. Enter the Diagnostics Menu. 7 Check the sensor (media level) for proper connection. 8 Check the tray 4 switch (TTM media size) for proper connection. 5 Go to step 6. Replace the connection. Is the above switch connected properly? Replace the switch (TTM media size). Does the error still occur? Problem solved. 5. 2.

No Go to step 2. Step 1 2 3 Check Check the interconnect card assembly. Once a component has been installed in a machine. Was the operator panel recently replaced? Replace the current interconnect card assembly with the original interconnect card assembly. Replace the required component. the printer will be rendered inoperable. 950. Warning: Never install and remove components listed above as a method of troubleshooting components. Go to “Interconnect card assembly removal” on page 4-131. replace the original interconnect card assembly with a new and not previously installed interconnect card assembly. Problem solved. and perform a POR before replacing a second component listed above.29 EPROM mismatch failure Warning: In the event of replacement of any one of the following components: • RIP card assembly • Interconnect card assembly Only replace one component at a time. Never replace two or more of the components listed above without a POR after installing each one. Problem solved.00 through 950. Was the interconnect card assembly recently replaced? Check the operator panel assembly. Contact the next level of support. If this procedure is not followed. Replace the required component. Problem solved. Contact next level of support. Yes Go to step 3. Does the error remain? 6 If problem remains. Does the error remain? 4 Replace the current operator panel with the original panel. or the printer will be rendered inoperable.30 through 950. Does the error remain? 5 If problem remains. it cannot be used in another machine. Go to step 6. If this procedure is not followed. It must be returned to the manufacturer.7500-XXX 950. Warning: Never install and remove components listed above as a method of troubleshooting components. It must be returned to the manufacturer. Problem solved. Go to step 4. Once a component has been installed in a machine.60 EPROM mismatch failure Warning: In the event of replacement of any one of the following components: • RIP card assembly • Interconnect card assembly Only replace one component at a time. Never replace two or more of the components listed above without a POR after installing each one. Diagnostic information 2-175 . Go to “Operator panel assembly removal” on page 4-136. the printer will be rendered inoperable. it cannot be used in another machine. and perform a POR before replacing a second component listed above. Go to step 5. Does the error remain? Contact the next level of support. or the printer will be rendered inoperable. replace the original panel assembly with a new and not previously installed interconnect card assembly.

XX Interconnect card assembly NVRAM CRC failure Step 1 Perform a POR. Problem solved. No Perform several print tests. Contact next level of support. If the problem remains. Was the RIP card assembly recently replaced? Replace the current interconnect card assembly with the original interconnect card assembly. go to step 2. Go to “Interconnect card assembly removal” on page 4-131. Go to “RIP card assembly removal” on page 4-128. Does the error remain? Replace the current RIP card assembly with the original RIP card assembly. 4 Go to step 6. No Perform several print tests. 2 Turn the printer off for 60 seconds.7500-XXX Step 1 2 3 Check Check the interconnect card assembly. Problem solved. Does the error occur when the power is turned off/on? Check Yes Go to step 2. Go to “Interconnect card assembly removal” on page 4-131. 5 If problem remains. Go to step 5 No Go to step 2. Go to step 4. Go to step 3. Problem solved. Does the error remain? Yes Go to step 3. Was the interconnect card assembly recently replaced? Check the RIP card assembly. If the problem remains. Does the error occur when the power is turned off/on? Check Yes Go to step 2. Does the error remain? Contact the next level of support. Problem solved. 952. Does the error remain? If problem remains. 951. Problem solved. replace the original interconnect card assembly with a new and not previously installed interconnect card assembly. Does the error occur when the power is turned off/on again? Replace the RIP card assembly.XX RIP card assembly NVRAM failure Step 1 Perform a POR. replace the original panel assembly with a new and not previously installed interconnect card assembly. 6 Contact the next level of support. go to step 2. 2-176 MFP Service Manual .

Diagnostic information 2-177 . Go to step 3. Problem solved.XX Interconnect card assembly NVRAM failure Step 1 Perform a POR. Does the error occur when the power is turned off/on? Check Yes Go to step 2. If the problem remains. Does the error still occur? Replace the RIP card assembly. No Perform several print tests. Go to “RIP card assembly removal” on page 4-128. Go to step 3. go to step 2. Does the error still occur? Replace the RIP card assembly. 3 Perform a print test. If the problem remains. Go to “Interconnect card assembly removal” on page 4-131. Go to “RIP card assembly removal” on page 4-128. Problem solved. Go to step 4. Problem solved. Yes No Problem solved. Replace the interconnect card Does the error occur when the power is turned off/on again? assembly. Does the error occur when the power is turned off/on? Check Yes Go to step 2. Go to “Operator panel assembly removal” on page 4-136. go to step 2. Replace the operator panel Does the error occur when the power is turned off/on again? assembly. 2 Turn the printer off for 60 seconds.7500-XXX Step 2 Check Turn the printer off for 60 seconds.XX Operator panel assembly NVRAM failure Step 1 Perform a POR. 3 Perform a print test. No Perform several print tests. 953. 954.

Go to “Interconnect card assembly removal” on page 4-131. No Perform several print tests. 955. 2 Turn the printer off for 60 seconds. Problem solved. 956. Does the error occur when the power is turned off/on? Check Yes Go to step 2.00 RIP card assembly processor failure Step 1 Perform a POR. Yes No Problem solved. Go to step 3. Go to “RIP card assembly removal” on page 4-128. Does the error still occur? Replace the RIP card assembly. Does the error occur when the power is turned off/on? Check Yes Go to step 2. Replace the inner connect card Does the error occur when the power is turned off/on again? assembly. Go to “RIP card assembly removal” on page 4-128. If the problem remains. Problem solved. 2 Turn the printer off for 60 seconds. Problem solved. 2-178 MFP Service Manual . Does the error occur when the power is turned off/on again? Replace the RIP card assembly. If the problem remains. go to step 2. No Perform several print tests. 3 Perform a print test. Does the error occur when the power is turned off/on again? Replace the RIP card assembly.XX RIP card assembly NAND CRC failure Step 1 Perform a POR. go to step 2. Go to step 4.7500-XXX Step 2 Check Turn the printer off for 60 seconds. Go to “RIP card assembly removal” on page 4-128.

go to step 2. go to step 2. Problem solved. Problem solved. Does the error occur when the power is turned off/on again? Replace the RIP card assembly. Is the RIP card cooling fan and heatsink installed correctly? Replace the RIP card assembly. 956. Go to “RIP card assembly removal” on page 4-128. Go to step 3. If the problem remains. Is the above fan attached properly? Replace the RIP card assembly. Does the error occur when the power is turned off/on? Check Yes Go to step 2.7500-XXX 956. Does the error occur when the power is turned off/on? Check Yes Go to step 2.03 RIP card assembly FPGA failure Step 1 Perform a POR. No Perform several print tests.01 RIP card assembly processor over temperature failure Step 1 Perform a POR. If the problem remains. No Perform several print tests. go to step 2. Diagnostic information 2-179 . 2 Turn the printer off for 60 seconds. If the problem remains. 2 3 Turn the printer off for 60 seconds. Go to “RIP card assembly removal” on page 4-128. Does the error occur when the power is turned off/on again? Checking the RIP card assembly cooling fan and heatsink attachment. Does the error occur when the power is turned off/on? Check Yes Go to step 2. Does the error occur when the power is turned off/on again? Check the RIP card cooling fan and heatsink for proper installation. 2 3 Turn the printer off for 60 seconds.02 RIP card assembly cooling fan failure Step 1 Perform a POR. Problem solved. Go to “RIP card assembly removal” on page 4-128. 956. Install the RIP card cooling fan and heatsink correctly. Go to step 3. No Perform several print tests. Reattach the RIP card assembly cooling fan and heatsink.

No Go to step 2. Does the error continue? Replace the exit interface card assembly. Does the error still occur? Replace the printer engine card assembly. Go to “2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal” on page 4-274. Go to “Printer engine card assembly removal” on page 4-117. Problem solved. Does the error continue? Replace the printer engine cord assembly.03 Exit interface card assembly communication failure Step 1 2 Check Check the exit interface card assembly for proper connection. Yes Go to step 2. Replace the connection. Problem solved. Go to “Exit interface card assembly removal” on page 4-116 4 Perform a print test. No Replace the connection. Yes Replace the connection. Problem solved. Are connectors P541 and P413 on the above cards connected properly? 2 Perform a print test. 980. 2-180 MFP Service Manual . 3 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Are the cards connected properly? 3 Perform a print test. Problem solved. Go to “Printer engine card assembly removal” on page 4-117. Check the connection between the exit interface card assembly P430 and the LVPS assembly P526. Go to step 3. Go to step 3.7500-XXX 980.00 2TM/TTM controller card assembly communication failure Step 1 Check Check the 2TM/TTM controller card assembly and the printer engine card assembly for proper connection.

04 Duplex controller card assembly communication failure Step 1 Check Check the duplex unit for proper installation. Go to “Printer engine card assembly removal” on page 4-117. go to step 2.05 Engine flicker communication failure Step 1 Perform a POR. Problem solved. Are the connections on the duplex controller card assembly and the connector P417 on the printer engine card assembly connected? 3 Perform a 2 sided print test. No Problem solved. Replace the connection. Does the error occur when the power is turned off/on? Check Yes Go to step 2. Does the error still occur? Replace the duplex controller card assembly. Problem solved. If the problem remains. 2 Turn the printer off for 60 seconds. No Perform several print tests. Replace the printer engine card Does the error occur when the power is turned off/on again? assembly. Does the error still occur? 2 Check the duplex controller card assembly and printer engine card assembly for proper connection. Perform a two sided print test. Problem solved. Go to step 3. and reinstall it. 980. Diagnostic information 2-181 . Remove duplex unit assembly. Does the error still occur? Replace the printer engine card assembly. Go to “Duplex controller card assembly removal” on page 4-304.7500-XXX 980. Go to “Printer engine card assembly removal” on page 4-117. Go to step 4. Yes Go to step 2. 4 Perform a 2 sided print test.

and reinstall it. Does the error still occur? Replace the duplex controller card assembly. Open the 2TM/TTM left door assembly. 2TM/TTM left door assembly open Step 1 Check Check the 2TM/TTM left door assembly for opening and closing. Enter the Diagnostics Menu. Go to “Printer engine card assembly removal” on page 4-117. Does the error still occur? 2 Perform a 2 sided print test. Go to “Duplex controller card assembly removal” on page 4-304. Problem solved. No Check the 2TM/TTM left door assembly for deformation. Does the 2TM/TTM left door assembly open or close normally? Yes Go to step 2. No Problem solved.7500-XXX 997.00 Duplex controller card assembly type failure Step 1 Check Check the duplex unit for proper installation. 3. Touch Door C 2TM/TTM. Problem solved. Touch BASE SENSOR TEST. 2. Does the error still occur? Replace the printer engine card assembly. 3 Perform a 2 sided print test. Yes Go to step 2. 2 Check the switch (2TM/TTM left door interlock) for proper operation. Go to step 3. Remove duplex unit assembly. Go to “2000-sheet dual input (TTM)–2TM/TTM left door assembly removal” on page 4-269. 1. 2-182 MFP Service Manual . 4. Go to step 3. Does the display on the operator panel change every time the actuator on the above switch operates? Go to step 4. and reinstall it. Perform a two sided print test. and visually check it. Touch Cover and Door.

Go to “2000-sheet dual input (TTM)–switch (2TM/TTM left door interlock) removal” on page 4-270. Go to “2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal” on page 4-274. Problem solved. Is the above switch connected properly? Yes Replace the switch (2TM/TTM left door interlock). Go to step 3. Reconnect the connector on the printer engine card assembly. 4 Check the 2TM/TTM controller card assembly and the printer engine card assembly for proper connection. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “Printer engine card assembly removal” on page 4-117. Diagnostic information 2-183 . Does the error still occur? Replace the printer engine card assembly. Are connectors P541 and P413 on the above cards connected properly? Go to step 5. 4. 3. Touch DUPLEX TESTS. Problem solved. Enter the Diagnostics Menu. 1. 6 Perform a print test. Replace the connection. 2. No Replace the connection.7500-XXX Step 3 Check Check the switch (2TM/TTM left door interlock) for proper connection. Touch Door D duplex left. Does the duplex left door assembly open or close normally? 2 Check the switch (duplex left door interlock) for proper operation. 5 Perform a print test. Open the duplex left door assembly. and visually check it. Duplex left door assembly open Step 1 Check Check the duplex left door assembly for opening and closing. No Check the duplex left cover assembly for deformation and reinstall it. Is the above switch connected properly? Go to step 4. Yes Go to step 2. Replace the connection. Go to step 6. Touch Sensor Test. Does the operator panel change every time the actuator on the above switch operates? 3 Check the switch (duplex left door interlock) for proper connection.

3. Exit 2 left door assembly open Step 1 Check Check the exit 2 left door assembly for opening and closing.7500-XXX Step 4 Check Check the duplex controller card assembly and printer engine card assembly for proper connection. Reconnect the connector of the printer engine card assembly. Does the display change on the operator panel every time the actuator for the above switch operates? 3 Check the switch (exit 2 left door interlock) for proper connection. 6 Perform a 2 sided print test. 4. Go to step 6. Go to “Exit 2 switch (exit 2 left door interlock) removal” on page 4-324. Does the error still occur? Replace the duplex controller card assembly. and then reinstall it. No Replace the connection. Problem solved. Go to “Printer engine card assembly removal” on page 4-117. 2-184 MFP Service Manual . Is the above switch connected properly? Replace the switch (exit 2 left door interlock). Touch Door E exit2 left. Replace the connection. Are the connections on the duplex controller card assembly and the connector P417 on the printer engine card assembly connected? Yes Go to step 5. 2. Does the exit 2 left door assembly open or close normally? Yes Go to step 2. No Check the exit 2 left door assembly for deformation. 1. 2 Check the switch (exit 2 left door interlock) for proper operation. Touch BASE SENSOR TEST. Problem solved. 5 Perform a 2 sided print test. Go to “Duplex controller card assembly removal” on page 4-304. Go to “Exit 2 left cover removal” on page 4-319. Does the error still occur? Replace the printer engine card assembly. Enter the Diagnostics Menu. Go to step 3. Touch Cover and Door.

Go to “Exit interface card assembly removal” on page 4-116. Set the guides properly. Replace the connection. Check Yes Go to step 2. Media size mismatch in width Step 1 Check the media. Replace the printer engine card assembly. Does the error continue? Problem solved. No Load media properly. Problem solved. and media tray end guide of tray 1 or tray 2 set correctly? 3 Check the switch (media size) for proper installation. Go to step 4. Go to “Printer engine card assembly removal” on page 4-117. Pull out the media tray to visually check it. Go to “Printer engine card assembly removal” on page 4-117. Is media properly loaded in the tray? 2 Check the media. Does the error still occur? 5 Perform a print test. Check Yes Replace the exit interface card assembly. Go to step 5. Is the switch (media size) properly connected for tray 1 and/or tray 2? Replace the required switch (media size). Pull out the tray to visually check it.7500-XXX Step 4 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Pull out the tray to visually check it. Is the switch (media size) for media tray 1 and media tray 2 installed correctly? 4 Check the switch (media size) connection for tray 1 and/or tray 2. rear media tray guide. Diagnostic information 2-185 . Install the switch (media size) for each media tray correctly. 5 Perform a print test. “Toner cartridge guide assembly removal” on page 4-95. Are the front media tray guide assembly. No Problem solved. Go to step 3.

Go to step 6. Go to “Printer engine card assembly removal” on page 4-117. and visually check it. Does the error still occur? Replace the printer engine card assembly. Problem solved. Install the switch (TTM media size) correctly. Does the error still occur? Replace the 2TM/ TTM controller card assembly.7500-XXX Media size mismatch in width Step 1 Check the media. Pull out the tray. and visually check it. Go to “2000-sheet dual input (TTM)–switch (TTM media size) removal” on page 4-242. Replace the connection. Go to “2000-sheet dual input (TTM)–switch (TTM media size) removal” on page 4-242. and visually check it. Replace the connection. 4 Check the switch (TTM media size) for proper connection. Problem solved. Go to step 7. Is the media loaded in tray properly? 2 Check the media. Go to step 3. Pull out the tray. No Load media properly. Go to “2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal” on page 4-274. Is the switch (TTM media size) for tray 3 or tray 4 installed properly? Go to step 4. Are the front media guide and rear media guide on tray 3 or tray 4 set correctly? 3 Check the switch (TTM media size) for proper installation. Check Yes Go to step 2. Are connectors P541 and P413 on the above cards connected properly? 6 Perform a print test. 7 Perform a print test. Are the above sensors connected properly? 5 Check the 2TM/TTM controller card assembly and the printer engine card assembly for proper connection. Check tray 3 and tray 4. Replace the appropriate switch (TTM media size). 2-186 MFP Service Manual . Pull out the tray. Set the parts correctly.

Is the media loaded in the selected tray? Check Yes Go to step 2. Touch Media out. Go to step 4. 3. 4. Go to “Printer engine card assembly removal” on page 4-117. Touch Tray 1. Check Yes Go to step 2. Remove the media tray assembly. Replace the printer engine card assembly. Touch Sensor test. change every time the sensing area is blocked by the media out actuator? 3 Check the sensor (media out) connection for tray 1 or tray 2. Is media loaded in the selected tray? Check the sensor (media out) for operation. Go to step 3. Replace the connection. Enter the Diagnostics Menu. Problem solved. Touch Sensor test. 5. Touch INPUT TRAY TESTS. Does the display. Touch Media out. Touch INPUT TRAY TESTS. 4 Perform a print test. 2. Enter the Diagnostics Menu. 4. 5. Go to “Sensor (media out) removal” on page 4-40. Is the sensor (media out) properly connected for tray 1 or tray 2? Replace the sensor (media out). No Load media properly. No Load media properly. 1. Does the error continue? No media in the select media tray Step 1 Check the media. 1. 2. on the operator panel. Touch Tray 2.7500-XXX No media in the select media tray Step 1 2 Check the media. 3. Diagnostic information 2-187 .

4. 1. Does the error still occur? Replace the 2TM/ TTM controller card assembly. 6 Perform a print test. 3 Check the sensor (media out) for proper connection. Enter the Diagnostics Menu. 3. 5. Problem solved. 1. 2. 4 Check the 2TM/TTM controller card assembly and the printer engine card assembly for proper connection. 2-188 MFP Service Manual . 2. Go to “Printer engine card assembly removal” on page 4-117. Is the above sensor connected properly? Replace the appropriate sensor (media out). 4. Touch Sensor test. Touch Media out. Go to “2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal” on page 4-274. Touch INPUT TRAY TESTS. 3. Go to step 5. Yes Go to step 4. 5.7500-XXX Step 2 Check Check the sensor (media out) for proper operation. Go to “2000-sheet dual input (TTM)–sensor (media out) removal” on page 4-255. Check tray 3 and tray 4. Touch Media out. Does the display on the operator panel change every time the sensing area on the above sensor is blocked by the media out actuator. Touch Tray 4. Touch INPUT TRAY TESTS. Remove the appropriate media tray assembly. 5 Perform a print test. Problem solved. No Go to step 3. Go to step 6. Touch Sensor test. Enter the Diagnostics Menu. Does the error still occur? Replace the printer engine card assembly. Replace the connection. Touch Tray 3. Are connectors P541 and P413 on the above cards connected properly? Replace the connection.

No Install the PC cartridge properly. Is the PC cartridge installed properly? Is the sensor (RFID PC cartridge) installed properly? Check the sensor (RFID PC cartridge) connection. Yes Go to step 2. Go to “Printer engine card assembly removal” on page 4-117. 2 Perform a print test. 4 Perform a print test.7500-XXX Paper is installed (short edge) in the media paper tray Step 1 Check Is the media installed (short edge) orientation in the media tray assembly as opposed to long edge? Yes Turn media 90 degrees or enable short edge feeding which is found in the config menu (press select and right arrow at power on) and then find the menu item short edge printing. Does the error still occur? Problem solved. Go to “Printer engine card assembly removal” on page 4-117. PC cartridge end of life Step 1 2 3 Check Check the PC cartridge for proper installation. Replace the printer engine card assembly. Problem solved. Is the PC cartridge properly installed? Yes Go to step 2. Is the sensor (RFID PC cartridge) connected properly? Go to step 4. Does the error continue? Replace the printer engine card assembly. Replace the sensor (RFID PC cartridge) Go to “Sensor (RFID PC cartridge) and sensor (RFID toner cartridge) removal” on page 4-94. Connect P/J126 and P/J419 properly. No Go to step 2. No Install the PC cartridge properly. PC cartridge RFID failure Step 1 Check Check the PC cartridge installation. Go to step 3. Diagnostic information 2-189 .

Enter the Diagnostics Menu. 4 Perform a print test. Does the error continue? PC cartridge set failure Step 1 2 3 Check Check the PC cartridge installation. Remove the plastic cover. 1. Go to “Printer engine card assembly removal” on page 4-117. change every time the PC cartridge is removed and replaced? Go to step 8. Replace the sensor (RFID PC cartridge). Touch BASE SENSOR TEST. Problem solved. on the operator panel. Go to step 5. 6 Check the switch (PC cartridge interlock) for proper operation. Replace the connection. Yes Go to step 2. Does the error continue? Check the PC cartridge sensor connection. Go to step 7. Is the PC cartridge properly installed? Perform a POR. No Install the sensor (RFID PC cartridge). Reinstall the PC cartridge sensor connector and ensure it connects to the PC cartridge properly. Touch PC unit present. 2-190 MFP Service Manual . 4. 3. Touch Devices. Problem solved. Is the sensor (RFID PC cartridge) properly connected. Remove the two screws securing the plastic to the front of the PC cartridge. Is the PC cartridge sensor connector installed and functioning properly? Replace the PC cartridge sensor connector. No Install the PC cartridge properly. Is the sensor (RFID PC cartridge) properly installed? Yes Go to step 3. Replace the PC cartridge. Does the display. Go to step 3. Does the error continue? Remove the PC cartridge from the machine.7500-XXX Step 2 Check Check the sensor (RFID PC cartridge) installation. 2. Replace the connection. Is the connector on the front of the PC cartridge connected properly? 4 5 Perform a POR. 3 Check the sensor (RFID PC cartridge) connection. Replace the printer engine card assembly. Problem solved. Open printer left door assembly and the front door assembly and check it.

Problem solved. No Replace the connection. No Check the printer front door assembly for rotation and reinstall it. Problem solved. Does the display. Is the printer front door assembly opening and closing normally? 2 Check the switch (printer front door interlock) for operation. Touch Cover and Door.7500-XXX Step 7 Check Check the switch (PC cartridge interlock) connection. Does the error continue? Replace the printer engine card assembly. Does the error continue? Replace the printer engine card assembly. Diagnostic information 2-191 . Is the switch (printer front door interlock) properly connected? Replace the switch (printer front door interlock). Go to step 3. 4 Perform a print test. Touch Door J printer front. Go to “Switch (PC cartridge interlock) removal” on page 4-84. Replace the connection. 3. Touch BASE SENSOR TEST. 2. 4. Go to “Printer engine card assembly removal” on page 4-117. 8 Perform a POR. change every time the switch actuator is operated? 3 Check the switch (printer front door interlock) connection. Printer front door open Step 1 Check Check the opening and closing of the printer front door assembly. Open the printer front door assembly and check it. 1. Go to “Switch (printer front door interlock) removal” on page 4-4. Go to “Printer engine card assembly removal” on page 4-117. Enter the Diagnostics Menu. Is the connection P404 on the printer engine card connected properly? Yes Replace the switch (PC cartridge interlock). on the operator panel. Yes Go to step 2. Go to step 4.

2 Check the switch (printer left door interlock) for operation. No Check the printer left door assembly for deformation and reinstall it. Replace the switch (printer left door Is the switch (printer left door interlock) connected properly? interlock). Problem solved. No Check the printer front door assembly for deformation and reinstall it. Go to step 3. 4 Perform a print test. Go to “Printer engine card assembly removal” on page 4-117. change every time the switch actuator is operated? Go to step 4. Open the printer left door assembly and check it. 1. 3. on the operator panel. Touch BASE SENSOR TEST. Touch Cover and Door. 2. Open the printer front door assembly and check it. Go to step 3. on the operator panel.7500-XXX Printer left door open Step 1 Check Is the printer left door assembly opening and closing properly? Yes Go to step 2. Does the display. 3. 2 Check the switch (printer front door interlock) for operation. 3 Check the switch (printer left door interlock) connection. change every time the switch actuator is operated? Go to step 4. 1. Printer left lower door open Step 1 Check Is the printer left lower door assembly opening and closing properly? Yes Go to step 2. Touch Door B left/lower. 2. Replace the connection. Does the display. Touch BASE SENSOR TEST. Does the error continue? Replace the printer engine card assembly. Enter the Diagnostics Menu. Go to “Switch (printer left door interlock) removal” on page 4-76. Touch Cover and Door. 2-192 MFP Service Manual . 4. Enter the Diagnostics Menu. Touch Door A left side. 4.

4 Perform a print test. Does the error continue? Problem solved. Does the standard bin 1 full actuator move up and down normally? 2 Check the sensor (standard bin full exit 1) for operation. Does the message still occur? Yes Reset the maintenance counter. Yes Go to step 2. Go to “Switch (printer front door interlock) removal” on page 4-4. Diagnostic information 2-193 . Replace the printer engine card assembly. Scheduled maintenance required Step 1 Check Install the proper maintenance kit.7500-XXX Step 3 Check Check the switch (printer left lower door interlock) connection. Does the display. Go to step 3. Is the switch (printer left lower door interlock) properly connected? Yes Replace the switch (printer front door interlock). Go to “Scheduled maintenance” on page 6-2. No Replace the connection. No Problem solved. Go to “Sensor (exit 1 bin full) removal” on page 4-109. Touch Exit level. 2. 4. 3. Enter the Diagnostics Menu. change every time the sensing area is blocked? 3 Check the sensor (standard bin full 1) connection. Go to step 4. Is the sensor (standard bin full 1) properly connected? Replace the sensor (standard bin full exit 1). Standard bin 1 full Step 1 Check Check the actuator for movement. 1. on the operator panel. Touch Standard bin full 1. Replace the connection. Go to “Printer engine card assembly removal” on page 4-117. Go to step 5. Touch BASE SENSOR TEST. No Reinstall the standard bin 1 full actuator.

and P434? Yes Replace the exit interface card assembly. No Reinstall the media weight assembly. Go to “Exit interface card assembly removal” on page 4-116. Go to step 3. Touch Standard bin full 2 Does the display. P433. P433. Yes Go to step 2. P433. on the operator panel. 5 Perform a print test. Does the media weight assembly move up and down normally? 2 Check the sensor (standard bin full exit 2) for operation. Touch BASE SENSOR TEST. 2. 4. No Replace the connection. P433. Replace the connection. Is the sensor (standard bin full exit 2) properly connected? Replace the sensor (standard bin full exit 2). Go to “Exit interface card assembly removal” on page 4-116. Is the exit interface card assembly properly connected P432. 2-194 MFP Service Manual . and P434. Replace the printer engine card assembly. Is the exit interface card assembly properly connected P432. 1. Standard bin 2 full Step 1 Check Check the actuator for movement.7500-XXX Step 4 Check Check the exit interface card assembly connection P432. Go to “Exit 2 sensor (standard bin full exit 2) removal” on page 4-330. Touch Exit level. Go to step 5. Go to step 4. and P434? Replace the exit interface card assembly. and P434. 4 Check the exit interface card assembly connection P432. Go to “Printer engine card assembly removal” on page 4-117. Does the error continue? Problem solved. Replace the connection. change every time the sensing area is blocked? 3 Check the sensor (standard bin full exit 2) connection. 3. Enter the Diagnostics Menu.

Problem solved. Is the scanner interface cable assembly connected properly? 2 Check all connections of the scanner controller card assembly. Are the connections of the scanner controller card assembly connected properly? Connect each connector of the scanner controller card assembly properly. Go to step 4. No Replace the ADF left cover assembly. Go to “ADF left cover assembly removal” on page 4-168. Go to “Printer engine card assembly removal” on page 4-117. Go to “Scanner controller card assembly removal” on page 4-143. Yes Go to step 2. Go to “RIP card assembly removal” on page 4-128. Problem solved. Switch (ADF left cover interlock) open Step 1 Check Check the actuator of the ADF left cover assembly. Does the error remain when the power is turned off/on? Replace the scanner controller card assembly. 4 Perform a POR. Does the error remain when the power is turned off/on again? Replace the RIP card assembly. Does the error continue? Check Yes Replace the printer engine card assembly. 3 Perform a POR.7500-XXX Step 5 Perform a print test. Diagnostic information 2-195 . Scanner missing failure Step 1 Check Check the scanner interface cable assembly connection between the RIP card assembly and the scanner unit assembly. No Replace the connection. Go to step 3. Is the above actuator present and attached properly? Yes Go to step 2. No Problem solved.

Does the toner cartridge contain toner? Check the toner cartridge for proper installation. No Adjust the actuating lever for proper alignment. Go to step 3. Problem solved. Is the above switch connected properly? Replace the switch (ADF left cover interlock). No Replace the toner cartridge. Remove the toner cartridge guide assembly. Replace the connections. clogged? Go to step 5. located on the lower part of the toner cartridge guide assembly. 2-196 MFP Service Manual . Go to “Switch (ADF left cover interlock) removal” on page 4-183. Go to “Scanner controller card assembly removal” on page 4-143. Is the pipe. Go to step 4. 4 Check the switch (ADF left cover interlock) for connection. Enter the Diagnostics Menu. Does the gear. Perform the switch (ADF left cover interlock) test. Problem solved. Check Yes Go to step 2. located on the lower part of the toner cartridge for debris. Clean the pipe. 4. located on the lower part of the toner cartridge guide assembly. 3 Go to step 5. rotate smoothly? 4 Check the pipe. Open and close the ADF left cover assembly. Touch SCANNER TESTS. Go to step 4. Does the error remain? Replace the scanner controller card assembly. Touch ADF left cover interlock. Is the above actuating lever attached and aligned properly? Check the switch (ADF left cover interlock) for proper operation. 3.7500-XXX Step 2 Check Check the actuating lever of the switch (ADF left cover interlock). 2. 1. Does the display on the operator panel change every time the above switch is activated? Yes Go to step 3. Does it operate properly? 3 Check the toner cartridge guide assembly. Touch Sensor Tests. Remove the toner cartridge and reinstall it. Toner cartridge empty Step 1 2 Check remaining toner. 5 Perform a POR. Replace toner cartridge guide assembly.

Replace the connection. Toner cartridge near empty Step 1 2 Check Does the toner cartridge contain toner? Check the toner cartridge for proper installation. the drum unit motor will also operate. Go to step 8. Does the error continue? Replace the printer engine card assembly. 2. Observe the toner add motor for rotation. Enter the Diagnostics Menu. 8 Check the toner add motor assembly connection. Problem solved. Go to “Top cover assembly removal” on page 4-5. Go to “Printer engine card assembly removal” on page 4-117. 6 Check the sensor (RFID toner cartridge) for proper connection. Touch Toner add motor. Yes Go to step 6. Warning: Only perform this test in segments of three seconds or less. 9 Perform a print test. Touch MOTOR TESTS. or toner spill will occur. Go to “Toner cartridge guide assembly removal” on page 4-95 7 Check the toner add motor assembly for operation. Is the toner add motor assembly properly connected? Replace the toner add motor. Override the switch (printer front door interlock) 1. Touch Printer Motor Test.7500-XXX Step 5 Check Check the sensor (RFID toner cartridge) for proper installation. Replace the connection. Remove the top cover assembly. Remove the toner cartridge and reinstall it. No Install the sensor (RFID toner cartridge) correctly. Diagnostic information 2-197 . “Toner cartridge guide assembly removal” on page 4-95. 4. Does the motor rotate normally? Go to step 9. Does it install properly? Yes Go to step 2. Replace the sensor (RFID toner cartridge). 3. Problem solved No Replace the toner cartridge. Note: When performing this test. Go to step 3.

Is the correct toner cartridge properly installed? 2 Checking the sensor (RFID toner cartridge) for proper installation. Toner cartridge failure Step 1 Check Check the toner cartridge installation. Touch Toner add motor. 4. Remove the toner cartridge guide assembly. clogged? Clean the pipe. Does the motor rotate normally? Go to step 7. Install the sensor (RFID toner cartridge) correctly. Enter the Diagnostics Menu. 5 Check the toner add motor assembly for operation. Go to “Toner add motor assembly removal” on page 4-97. 1. Is the pipe. Warning: Only perform this test in segments of three seconds or less or toner spill will occur.7500-XXX Step 3 Check Check the gear rotation in the toner cartridge guide assembly. Problem solved. Replace the connection. Go to step 6. Is the sensor (RFID toner cartridge) properly connected? Replace the sensor (RFID toner cartridge). Touch Printer Motor Test. 7 Perform a print test. 6 Check the toner add motor assembly connection. Go to “Printer engine card assembly removal” on page 4-117. No Replace the toner guide assembly. Go to step 3. No Install the correct toner cartridge properly. located at the lower part of the toner cartridge guide assembly. Go to step 5. Is the toner add motor assembly properly connected? Replace the toner add motor assembly. 3. 2. Yes Go to step 2. Does the error continue? Replace the printer engine card assembly. 4 Check the toner cartridge guide assembly for pipe clogging. located at the lower part of the toner cartridge guide assembly. Is the sensor (RFID toner cartridge) installed correctly? 3 Checking the sensor (RFID toner cartridge) connection. Replace the connection. rotate smoothly? Yes Go to step 4. 2-198 MFP Service Manual . Touch MOTOR TESTS. Does the gear.

Replace the connection. Open the printer front door assembly. Is the toner cartridge damaged? Diagnostic information 2-199 . • Does the error continue? Replace the sensor (RFID toner cartridge). Toner cartridge RFID failure Step 1 2 Check Check the toner cartridge installation. Is the toner cartridge installed properly? Yes Go to step 2.7500-XXX Step 4 Check • Perform a print test. Yes Go to step 2. • Does the error continue? Yes Replace the printer engine card assembly. Go to “Toner cartridge guide assembly removal” on page 4-95. Install the sensor (RFID toner cartridge) correctly. Toner cartridge set failure Step 1 Check Checking the toner cartridge for correct installation. Replace the toner cartridge. Go to “Printer engine card assembly removal” on page 4-117. No Install the toner cartridge properly. Go to step 3. Is the sensor (RFID toner cartridge) properly connected? 4 • Perform a print test. 2 Checking the toner cartridge. Replace the printer engine card assembly. Is the toner cartridge properly installed? Check the sensor (RFID toner cartridge) installation. Go to Go to “Toner cartridge guide assembly removal” on page 4-95. No Reinstall the toner cartridge properly. Is the sensor (RFID toner cartridge) properly installed? 3 Check the sensor (RFID toner cartridge) connection. Problem solved. Go to step 3. No Problem solved. Go to “Printer engine card assembly removal” on page 4-117.

No Load media properly.7500-XXX Step 3 Check Checking the toner cartridge guide assembly. Go to “Printer engine card assembly removal” on page 4-117. Check Yes Go to step 2. Is the toner cartridge guide assembly damaged? Yes Replace the toner cartridge. Replace the switch (media size). Go to step 3. Is media loaded in media tray 1 properly? 2 Check the media. 4 Checking the sensor (RFID toner cartridge). Is the above sensor attached and connected properly? Perform a print test. 2-200 MFP Service Manual . Replace the connection. 5 Problem solved. Is the above switch installed properly? 4 Check the tray 1 switch (media size) connection. Pull out media tray 1 to visually check it. Tray 1 media size failure Step 1 Check the media. rear media tray guide and media tray end guide of media tray 1 set correctly? 3 Check the tray 1 switch (media size) for proper installation. Problem solved. Remove the top cover assembly. Is the tray 1 switch (media size) properly connected. Set the guides properly. Pull out media tray 1 to visually check it. Replace the printer engine card assembly. Go to step 4. 5 Perform a print test. Are the front media tray guide assembly. Install switch (media size) for media tray 1 correctly. Go to “Toner cartridge guide assembly removal” on page 4-95. Go to “Printer engine card assembly removal” on page 4-117. Go to “Switch (media size) removal” on page 4-19. Does the error still occur? Go to step 5. Pull out media tray 1 to visually check it. Replace the sensor (RFID toner cartridge). Does the error continue? Replace the printer engine card assembly. No Go to step 4.

rear media tray guide. Diagnostic information 2-201 . Replace the connection. Pull out media tray 1 to visually check it. Is media properly loaded in media tray 1? 2 Check the media. Install the tray 2 switch (media size) correctly. Set the guides properly.7500-XXX Tray 2 media size failure Step 1 Check the media. Go to step 4. Is the tray 2 switch (media size) properly connected? Replace the switch (media size). Are the front media tray guide assembly. 5 Perform a print test. and media tray end guide of media tray 2 set correctly? Pull out media tray 2 to visually check it. Are the front media tray guide assembly. Go to “Printer engine card assembly removal” on page 4-117. rear media tray guide. and media tray end guide of media tray 1 set correctly? 3 Check the switch (media size) in media tray 1 for proper installation. Is the switch (media size) in tray 1 properly connected? Replace the switch (media size). No Load media properly. Go to step 3. 3 Check the tray 2 switch (media size) 2 for proper installation. Tray 1 media size mismatch in length Step 1 Check the media. properly? Pull out media tray 2 to visually check it. Does the error continue? Replace the printer engine card assembly. Install the switch (media size) for media tray 1 correctly. Pull out media tray 1 to visually check it Is the switch (media size) in media tray 1 installed correctly? 4 Check the switch (media size) in tray 1 connection. Problem solved. 2 Check the media. Is the above switch installed properly? 4 Check the tray 2 switch (media size) connection. in media tray 2. Pull out media tray 2 to visually check it. “Switch (media size) removal” on page 4-19. Set the guides properly. Replace the connection. Pull out media tray 1 to visually check it. Go to step 4. Check Yes Go to step 2. Go to step 3. No Load media properly. Is media loaded. Check Yes Go to step 2.

Touch Registration. Is the sensor (registration) properly connected? Replace the sensor (registration). 3. 9 Check the sensor (registration) for operation. Touch Media Path. and check it. and check it. Go to step 7. and pick roll. 2. 2-202 MFP Service Manual . Pull out tray 1 and check it. Go to “Registration clutch assembly removal” on page 4-80. Is the registration roll assembly free of excess wear and contamination? Go to step 9. No Clean or replace the feed roll.7500-XXX Step 5 Check the roll for tray 1. Replace the connection. Is the registration clutch properly connected? Replace the registration clutch. 1. Touch Registrat clutch. Enter the Diagnostics Menu. and check it. Does the media touch the sensor (registration)? 7 Check the roll. Open the printer left door assembly. Go to step 12. Touch Printer Motor Test. 3. 2. Is the transport roll assembly free of excess wear and contamination? Go to step 8. Clean or replace the registration roll assembly. separation roll. Enter the Diagnostics Menu. Open the printer left door assembly. 4. separation roll. 12 Check the registration clutch connection. 1. Go to “Sensor (registration) removal” on page 4-81. 8 Check the roll. Does the display on the operator panel change every time the sensor (registration) actuator is operated? Go to step 11. Is the feed roll. Go to step 9. Open the printer left door assembly. Check Yes Go to step 6. Touch BASE SENSOR TEST. Clean or replace the transport roll assembly. 4. Remove the media. Replace the connection. Go to “Transfer roll guide assembly removal” on page 4-77. Open the printer left door assembly and visually check it. 11 Check the registration clutch for proper operation. Touch MOTOR TESTS. Does the above component operate normally? Go to step 13. 10 Check the sensor (registration) connection. and pick roll free of excess wear and contamination? 6 Check the media position. Go to “Registration roll assembly removal” on page 4-79.

Remove the media. Go to step 7. No Load media properly. Pull out tray 2 and check it. Clean or replace the feed roll. and media tray end guide of tray 2 set correctly? 3 Check the switch (media size) for tray 2 installation. Does the error continue? Check Yes Replace the printer engine card assembly. Go to “Feed roll removal” on page 4-45. Is the switch (media size) for tray 2 installed correctly? Pull out tray 2 to visually check it. Replace the connection. “Separation roll removal” on page 4-49.7500-XXX Step 13 Perform a print test. Check Yes Go to step 2. separation roll. Go to step 4. and “Pick roll removal” on page 4-51. and pick roll free of excess wear and contamination? Go to step 6. Is media loaded in tray 2 properly? 2 Check the media. Is the switch (media size) for tray 2 properly connected? 6 Open the printer left door assembly and visually check it. Install the switch (media size) for tray 2 correctly. Go to “Switch (media size) removal” on page 4-19. No Problem solved. Check the media position. Are the front media tray guide assembly. rear media tray guide. 5 Check the roll for tray 2. and pick roll. “Switch (media size) removal” on page 4-19. Is the feed roll. 4 Check the switch (media size) for tray 2 connection. Go to “Printer engine card assembly removal” on page 4-117. Tray 2 media size mismatch in length Step 1 Check the media. Set the guides properly. separation roll. Does the media touch the sensor (registration)? Diagnostic information 2-203 . Replace the switch (media size). Go to step 3. Pull out tray 2 to visually check it. Pull out tray 2 to visually check it.

Go to “Transfer roll assembly removal” on page 4-73. Go to “Registration roll assembly removal” on page 4-79. 13 Perform a print test. Does the error continue? Replace the printer engine card assembly. 3. 2. 4. Touch Printer Motor Test. Does the component make an audible clicking sound when it is operated? Go to step 13. Go to “Printer engine card assembly removal” on page 4-117. Is the roll. free of excess wear and contamination? Go to step 9. Is the registration clutch properly connected? Replace the registration clutch.7500-XXX Step 7 Check the roll. 4. Enter the Diagnostics Menu. 9 Check the sensor (registration) for operation. Replace the connection. on the operator panel. Go to “Registration clutch assembly removal” on page 4-80. Check Yes Go to step 8. 1. in the registration roll assembly. Does the display. Enter the Diagnostics Menu. 3. change every time the sensor actuator is operated? Go to step 11. Touch Media Path. 2. 1. 10 Check the sensor (registration) connection. Open the printer left door assembly and check it. Touch MOTOR TESTS. Problem solved. 12 Check the registration clutch connection. Go to “Sensor (registration) removal” on page 4-81. Is the transport roll assembly free of excess wear and contamination? 8 Check the roll. Clean or replace the registration roll assembly. Replace the connection. Touch Registrat clutch. Open the printer left door assembly and check it. Is the sensor (registration) properly connected? Replace the sensor (registration). 2-204 MFP Service Manual . Touch BASE SENSOR TEST. Go to step 10. Touch Registration. 11 Check the registration clutch for proper operation. Go to step 12. No Clean or replace the transport roll assembly. Open the printer left door assembly and check it.

Is the media loaded in tray 3 properly? 2 Check the media. Replace the connection. Are the front media guide and rear media guide on tray 3 set correctly? 3 Check the switch (TTM media size) for proper installation. Does the error still occur? Replace the printer engine card assembly. Go to step 6. and visually check it. No Load media properly. Check Yes Go to step 2. Diagnostic information 2-205 . Pull out tray 3. 7 Perform a print test. Go to “Printer engine card assembly removal” on page 4-117. Problem solved. Go to “2000-sheet dual input (TTM)–switch (TTM media size) removal” on page 4-242. Replace the switch (TTM media size). and visually check it. Replace the connection. Pull out tray 3. Is the above switch installed correctly? 5 Check the 2TM/TTM controller card assembly and the printer engine card assembly for proper connection. Pull out tray 3. Go to “2000-sheet dual input (TTM)–switch (TTM media size) removal” on page 4-242. Are connectors P541 and P413 on the above cards connected properly? 6 Perform a print test. Set the parts properly. Go to step 7. Go to “2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal” on page 4-274. and visually check it.7500-XXX Tray 3 media size failure Step 1 Check the media. Problem solved. 4 Check the switch (TTM media size) for proper connection. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Install the switch (TTM media size) correctly. Go to step 3. Is the switch (TTM media size) installed properly? Go to step 4.

Is the above switch connected correctly? 5 Check the 2TM/TTM controller card assembly and the printer engine card assembly for proper connection. Replace the connection. Go to “Printer engine card assembly removal” on page 4-117. Go to “2000-sheet dual input (TTM)–switch (TTM media size) removal” on page 4-242. Pull out tray 4. Check Yes Go to step 2. No Load media properly. Problem solved. Set the parts properly. Pull out tray 4.7500-XXX Tray 4 media size failure Step 1 Check the media. Go to step 6. Go to “2000-sheet dual input (TTM)–switch (TTM media size) removal” on page 4-242. 4 Check the switch (TTM media size) for proper connection. Problem solved. Replace the connection. Go to step 7. Are connectors P541 and P413 on the above cards connected properly? 6 Perform a print test. Is the switch (TTM media size) for tray 4 installed properly? Go to step 4. Is the media loaded in tray 4 properly? 2 Check the media. Go to step 3. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Are the front media guide and rear media guide on tray 4 set correctly? 3 Check the switch (TTM media size) for proper installation. Pull out tray 4. and visually check it. Does the error still occur? Replace the printer engine card assembly. 7 Perform a print test. Go to “2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal” on page 4-274. and visually check it. 2-206 MFP Service Manual . and visually check it. Replace the switch (TTM media size). Install the switch (TTM media size) correctly.

and check it. Are the feed roll. Diagnostic information 2-207 . 4 Check the switch (TTM media size) for proper connection. Replace the connection. Is the above switch connected properly? 5 Check the 2TM/TTM controller card assembly and the printer engine card assembly for proper connection. Pull out tray 3. and visually check it. and visually check it. Open the printer left door assembly. Go to “2000-sheet dual input (TTM)–switch (TTM media size) removal” on page 4-242. Go to step 4. separation roll. “2000sheet dual input (TTM)–separation roll removal” on page 4-263. and “2000-sheet dual input (TTM)–pick roll removal” on page 4-266. and visually check it. Pull out tray 3. Clean or replace the feed roll. Open the printer left door assembly. Go to “2000-sheet dual input (TTM)–switch (TTM media size) removal” on page 4-242. Does the media touch the sensor (registration)? Remove the media. Is the switch (TTM media size) for tray 3 installed properly? Install the switch (TTM media size) correctly. Are connectors P541 and P413 on the above cards connected properly? 6 Check the tray 3 rolls.7500-XXX Tray 3 media size mismatch in length Step 1 Check the media. Replace the switch (TTM media size). Clean or replace the transport roll assembly. Go to “2000-sheet dual input (TTM)–feed roll removal” on page 4-259. and visually check it. Set the parts properly. Pull out tray 3. No Load media properly. and pick roll for transport free of excess wear and contamination? Go to step 7. Is the transport roll assembly for transport free of excess wear and contamination? Go to step 9. Pull out tray 3. Are the front media guide and rear media guide on tray 3 set correctly? 3 Check the switch (TTM media size) for proper operation. Go to step 6. 7 Check the media position. Go to step 3. Go to step 8. 8 Check the roll. and pick roll. Check Yes Go to step 2. Replace the connection. and visually check it. separation roll. Is the media loaded in tray 3 properly? 2 Check the media.

7500-XXX

Step 9 Check the roll.

Check

Yes Go to step 10.

No Clean or replace the registration roll assembly. Go to “Registration roll assembly removal” on page 4-79.

Open the printer left door assembly, and visually check it. Is the registration roll assembly for transport free of excess wear and contamination? 10 Check the sensor (registration) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Registration. Open the printer left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates? 11 Check the sensor (registration) for proper connection. Is the above sensor connected properly? Replace the sensor (registration). Go to “Sensor (registration) removal” on page 4-81. 12 Check the registration clutch for proper operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Registrat clutch. Does the above component make an audible clicking sound every time it operates? 13 Check the registration clutch for proper connection. Is the above component connected properly? Replace the registration clutch. Go to “Registration clutch assembly removal” on page 4-80. 14 Perform a print test. Does the error still occur? Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal” on page 4-274. Go to step 15. 15 Perform a print test. Does the error still occur? Replace the printer engine card assembly. Go to “Printer engine card assembly removal” on page 4-117. Go to step 14. Go to step 12.

Go to step 11.

Replace the connection.

Go to step 13.

Replace the connection.

Problem solved.

Problem solved.

2-208 MFP Service Manual

7500-XXX

Tray 4 media size mismatch in length
Step 1 Check the media. Pull out tray 4, and visually check it. Is the media loaded in tray 4 properly? 2 Check the media. Pull out tray 4, and visually check it. Are the front media guide and rear media guide on tray 4 set correctly? 3 Check the switch (TTM media size) for proper installation. Pull out tray 4, and visually check it. Is the switch (TTM media size) for tray 4 installed properly? Go to step 4. Install the switch (TTM media size) correctly. Go to “2000-sheet dual input (TTM)–switch (TTM media size) removal” on page 4-242. Replace the switch (TTM media size). Go to “2000-sheet dual input (TTM)–switch (TTM media size) removal” on page 4-242. Go to step 9. Replace the connection. Replace the connection. Go to step 3. Set the parts properly. Check Yes Go to step 2. No Load media properly.

4

Check the switch (TTM media size) for proper connection. Is the above switch connected properly?

5

Check the 2TM/TTM controller card assembly and the printer engine card assembly for proper connection. Are connectors P541 and P413 on the above cards connected properly?

6

Check the tray 4 rolls. Pull out tray 4, and check it. Are the feed roll, separation roll, and pick roll for transport free of excess wear and contamination?

Go to step 7.

Clean or replace the feed roll, separation roll, and pick roll. Go to “2000-sheet dual input (TTM)–feed roll removal” on page 4-259, “2000sheet dual input (TTM)–separation roll removal” on page 4-263, and “2000-sheet dual input (TTM)–pick roll removal” on page 4-266.

7

Check the media position. Open the printer left door assembly, and visually check it. Does the media touch the sensor (registration)?

Remove the media.

Go to step 8.

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Step 8 Check the roll.

Check

Yes Go to step 9.

No Clean or replace the media transport roll assembly. Go to “2000-sheet dual input (TTM)–2TM/TTM media transport roll assembly removal” on page 4-246.

Open the printer left door assembly, and visually check it. Is the media transport roll assembly for transport free of excess wear and contamination?

9

Check the roll. Open the printer left door assembly, and visually check it. Is the registration roll assembly for transport free of excess wear and contamination?

Go to step 10.

Clean or replace the registration roll assembly. Go to “Registration roll assembly removal” on page 4-79.

10

Check the sensor (registration) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Media Path. 4. Touch Registration. Open the printer left door assembly, and visually check it. Does the display on the operator panel change every time the actuator on the above sensor operates?

Go to step 12.

Go to step 11.

11

Check the sensor (registration) for proper connection. Is the above sensor connected properly?

Replace the sensor (registration). Go to “Sensor (registration) removal” on page 4-81.

Replace the connection.

12

Check the registration clutch for proper operation. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Printer Motor Test. 4. Touch Registrat clutch. Does the above component make an audible clicking sound every time it operates?

Go to step 14.

Go to step 13.

13

Check the registration clutch for proper connection. Is the above component connected properly?

Replace the registration clutch. Go to “Registration clutch assembly removal” on page 4-80.

Replace the connection.

2-210 MFP Service Manual

7500-XXX

Step 14 Perform a print test.

Check

Yes Replace the 2TM/ TTM controller card assembly. Go to “2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal” on page 4-274. Go to step 15.

No Problem solved.

Does the error still occur?

15

Perform a print test. Does the error still occur?

Replace the printer engine card assembly. Go to “Printer engine card assembly removal” on page 4-117.

Problem solved.

Image quality trouble
Troubleshooting
Note: First, get a printout as a base, and follow the symptom table to identify the possible failing FRU’s.

Image quality symptoms: • • • • • • • • • • • • • • •
Faint print (low contrast)– “Faint print (Low contrast)” on page 2-212. Blank print (no print)– “Blank print (no print)” on page 2-214. Solid black– “Solid black” on page 2-216. Vertical blank lines (White stripes in media transport direction)– “Vertical blank lines (white stripes in media transport direction)” on page 2-217. Horizontal band–“Horizontal bands” on page 2-219 Printhead out– “913.00 Printhead assembly failure” on page 2-156 Vertical stripes– “Vertical stripes” on page 2-221. Horizontal stripes– “Horizontal stripes” on page 2-223. Partial lack– “Partial lack” on page 2-225. Spots– “Spots” on page 2-226. Afterimage– “After image” on page 2-227. Background (fog)– “Background (fog)” on page 2-228. Skew–“Skew” on page 2-230. Media damage– “Media damage” on page 2-231. No fix–“No fuse” on page 2-232.

Note: When horizontal lines and/or spots occur periodically, it is possibly caused by a particular roll. In this case, measure the interval on the print test, and check the relation to the roll in the printer. The interval does not necessarily match circumference of the roll.

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Image Quality
Faint print (Low contrast)
Leading edge

Trailing edge
Before starting, check the media route for foreign objects, such as staples, clips, and scraps, in the media path.

Step 1

Check Check the media condition. Load new, dry, recommended media, and perform a print test. Is the image density normal?

Yes Problem solved.

No Go to step 2.

2

Check the toner cartridge. Install a new toner cartridge. Re-print the defective image. Is the image density normal?

Problem solved.

Go to step 3.

3

Check the transfer roll assembly. Remove the transfer roll assembly. Check the transfer roll assembly for contamination and wear. Is the transfer roll assembly free of excess wear and contamination?

Go to step 4.

Replace the transfer roll assembly.

4

Check the PC cartridge installation. Remove the PC cartridge. Check the PC cartridge connections. Are the PC cartridge connections free of excess wear and contamination?

Go to step 5.

Correct and clean contaminated pins, or replace the PC cartridge or connector. Correct and clean the drum grounding plate, or replace the PC cartridge.

5

Check the drum grounding plate. Remove the PC cartridge. Check the drum grounding plate, located behind the rear motor cover. This plate can be found behind the flywheel. Is the drum grounding plate free of excess wear and contamination?

Go to step 6.

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7500-XXX

Step 6

Check Check the image development process. Perform a print test. Turn off the printer power while printing. Carefully remove the PC cartridge, and check the developed image formed on the drum right before the transfer roll assembly. Is the image completely formed on the drum, and the area clear, black, and easy to read?

Yes Go to step 7.

No Go to step 9.

7

Check the image transfer process. Check the toner image formed on the drum after the transfer roll assembly. Is the toner image completely transferred on the media?

Go to step 9.

Go to step 8.

8

Check the HVPS card assembly. Replace the HVPS card assembly. Perform a print test. Is the trouble rectified?

Problem solved.

Go to step 9.

9

Check the printer engine card assembly. Replace the printer engine card assembly. Perform a print test. Does the error continue?

Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-128.

Problem solved.

Diagnostic information

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Blank print (no print)

Check the media path for foreign objects such as staples, clips, scraps of media.

Step 1

Check Check the toner cartridge. Install a new toner cartridge. Re-print the defective image. Is the image density normal?

Yes Problem solved.

No Go to step 2.

2

Check the transfer roll assembly. Remove the transfer roll assembly. Check the transfer roll assembly rotation. Is the transfer roll assembly free of excess wear and contamination?

Go to step 3.

Replace the transfer roll assembly.

3

Check the PC cartridge installation condition. Remove the PC cartridge. Check the PC cartridge connections. Are the PC cartridge connections free of excess wear and contamination?

Go to step 4.

Correct and clean contaminated pins, or replace the PC cartridge or connector. Correct and clean the drum grounding plate, or replace the PC cartridge.

4

Check the PC cartridge ground. Remove the PC cartridge. Check the drum grounding plate, located behind the rear motor cover. This plate can be found behind the flywheel. Is the drum grounding plate free of excess wear and contamination?

Go to step 5.

5

Check the laser beam route. Check for debris between the printhead assembly and the PC drum. Check the printhead assembly window for contamination. Is the laser beam route free of debris and the glass window, in the printhead assembly, free of contamination?

Go to step 6.

Remove debris or clean the printhead assembly window.

2-214 MFP Service Manual

7500-XXX

Step 6

Check Check the printhead installation. Is the printhead assembly installed properly with four screws?

Yes Go to step 8.

No Go to step 7.

7

Check the printhead assembly installation. Install the printhead assembly properly, and perform a print test. Does the error continue?

Go to step 8.

Problem solved.

8

Check the printhead for proper connection. Warning: If too much force is applied to the board when checking it, the printhead could become misaligned.

Go to step 9.

Replace the connection.

9

Check the image development process. Perform a print test. Turn off the printer power while printing. Carefully remove the PC cartridge. Check the toner image formed on the drum before the transfer roll assembly. Is the image completely formed on the drum, and the area clear, black, and easy to read?

Go to step 10.

Go to step 11.

10

Check the image transfer process. Check the toner image formed on the drum, after the transfer roll assembly. Is the toner image completely transferred on the media?

Go to step 12.

Go to step 11.

11

Check the HVPS card assembly. Replace the HVPS card assembly. Perform a print test. Does the error continue?

Go to step 12.

Problem solved.

12

Check the printer engine card assembly. Replace the printer engine card assembly. Perform a print test. Does the error continue?

Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-128.

Problem solved.

Diagnostic information

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7500-XXX

Solid black

Check the media path for foreign objects such as staples, clips, scraps of media.

Step 1

Check Check the toner cartridge. Install a new toner cartridge. Re-print the defective image. Is the image density normal?

Yes Problem solved.

No Go to step 2.

2

Check connector JHAB1 on the RIP card assembly. Is the above connector connected properly?

Go to step 3

Replace the connection. Problem solved.

3

Check the HVPS card assembly. Replace the HVPS card assembly. Perform a print test. Does the error continue?

Go to step 4.

4

Check the printer engine card assembly. Replace the printer engine card assembly. Perform a print test. Does the error continue?

Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-128.

Problem solved.

2-216 MFP Service Manual

7500-XXX

Vertical blank lines (white stripes in media transport direction)
Leading edge

Trailing edge

Step 1

Check Check the media condition. Load new, dry, recommended media. Re-print the defective image. Does the error continue?

Yes Go to step 2.

No Problem solved.

2 3

Is the media transfer route and the media path clear of debris? Check laser beam route. Check for debris between the transfer roll assembly and the PC drum. Check the printhead assembly window for contamination. Is there any debris in the laser beam route and is the printhead assembly window free of debris and contamination?

Go to step 3. Go to step 4.

Remove debris or contamination. Remove debris or clean the printhead assembly window.

4

Check the printhead assembly installation. Is the printhead assembly installed properly with four screws?

Go to step 6.

Go to step 5.

5

Check the printhead assembly installation. Install the printhead assembly properly and perform a print test. Does the error continue?

Go to step 6.

Problem solved.

6

Check the toner cartridge. Install a new toner cartridge. Re-print the defective image. Is the image density normal?

Problem solved.

Go to step 7.

7

Check the transfer roll assembly. Remove the transfer roll assembly. Is the transfer roll assembly rotating, free of contamination and wear?

Go to step 8.

Replace the transfer roll assembly.

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Step 8

Check Check the heat roll and pressure roll. Remove the fuser unit assembly. Caution: Allow the fuser unit assembly to cool down. Is there contamination or cracks on the heat roll or pressure roll?

Yes Replace the fuser unit assembly.

No Go to step 9.

9

Check the printer engine card assembly. Replace the printer engine card assembly. Perform a print test. Does the error continue?

Go to step 10

Problem solved.

10

Check the printhead for connection. Warning: If too much force is applied to the board when checking it, the printhead could become misaligned. Is the component connected properly?

Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-128.

Replace the connection.

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7500-XXX

Horizontal bands
Leading edge

Trailing edge

Step 1

Check Check the media condition. Load new, dry, and recommended media. Re-print the defective image. Does the error continue?

Yes Go to step 2.

No Problem solved.

2

Are the media transfer route and the media path free of contamination and debris? Check the toner cartridge. Install a new toner cartridge. Re-print the defective image. Is the image density normal?

Go to step 3.

Remove debris or contamination. Go to step 4.

3

Problem solved.

4

Check the transfer roll assembly. Remove the transfer roll assembly. Check the transfer roll assembly for rotation, contamination and wear.

Go to step 5.

Replace the transfer roll assembly.

5

Check white-band pitch. Is the white-band pitch approximately 78 mm (heat roll circumference)?

Go to step 6.

Go to step 9.

6

Check the heat roll and pressure roll. Remove the fuser unit assembly. Caution: Allow the fuser unit assembly to cool down. Is there contamination or any cracks on the heat roll and/ or the pressure roll?

Replace the fuser unit assembly.

Go to step 7.

7

Check the image development process. Perform a print test. Turn off the printer power while printing. Carefully remove the PC cartridge, and check the toner image formed on the drum before the transfer roll assembly. Is the image completely formed on the drum, and is the area clear, black, and easy to read?

Go to step 8.

Go to step 9.

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7500-XXX

Step 8

Check Check the image transfer process. Check the toner image formed on the drum after the transfer roll assembly passed. Is the toner image completely transferred on the media?

Yes Go to step 10.

No Go to step 9.

9

Check the HVPS card assembly. Replace the HVPS card assembly. Perform a print test. Does the problem continue?

Go to step 10.

Problem solved.

10

Check the printer engine card assembly. Replace the printer engine card assembly. Perform a print test. Does the error continue?

Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-128.

Problem solved.

2-220 MFP Service Manual

7500-XXX

Vertical stripes
Leading edge

Trailing edge

Step 1

Check Check the media condition. Load new, dry, recommended media. Re-print the defective image. Does the error continue?

Yes Go to step 2.

No Problem solved.

2

Are the media transfer route and the media path free of contamination or debris? Check the toner cartridge. Install a new toner cartridge. Re-print the defective image. Is the image density normal?

Go to step 3.

Remove debris or contamination. Go to step 4.

3

Problem solved.

4

Check the transfer roll assembly. Remove the transfer roll assembly. Is the transfer roll assembly rotating, free of contamination and wear?

Go to step 5.

Replace the transfer roll assembly.

5

Check the PC cartridge installation condition. Remove the PC cartridge. Check the PC cartridge connections. Are the PC cartridge connections free of excess wear and contamination?

Go to step 6.

Correct and clean contaminated pins, or replace the PC cartridge or connector. Correct and clean the drum grounding plate, or replace the PC cartridge.

6

Check the PC cartridge ground. Remove the PC cartridge. Check the drum grounding plate located behind rear motor cover. This plate can be found behind the flywheel. Is the drum grounding plate free of excess wear and contamination?

Go to step 7.

Diagnostic information

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Step 7

Check Check the laser beam route. Check for debris between the transfer roll assembly and the PC drum. Check the printhead assembly window for contamination. Is there any debris in the laser beam route or the printhead assembly window?

Yes Go to step 8.

No Remove debris, or clean the transfer roll assembly window.

8

Check the heat roll and pressure roll. Remove the fuser unit assembly. Warning: Allow the fuser unit assembly to cool down. Is there contamination or cracks on the heat roll and/or pressure roll?

Replace the fuser unit assembly.

Go to step 9.

9

Check the printer engine card assembly. Replace the printer engine card assembly. Perform a print test. Does the error continue?

Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-128.

Problem solved.

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7500-XXX

Horizontal stripes
Leading edge

Trailing edge

Step 1

Check Check the media condition. Load new, dry, recommended media. Re-print the defective image. Does the error continue?

Yes Go to step 2.

No Problem solved.

2

Check the media transfer route. Check the media route for contamination or obstacles.

Go to step 3.

Remove obstacles or contamination. Go to step 4.

3

Check the toner cartridge. Install a new toner cartridge. Re-print the defective image. Is the image density normal?

Problem solved.

4

Check the transfer roll assembly. Remove the transfer roll assembly. Is the transfer roll assembly free of contamination and wear?

Go to step 5.

Replace the transfer roll assembly.

5

Check white-band pitch. Is the white-band pitch approximately 78 mm (heat roll circumference)?

Go to step 9

Go to step 6.

6

Check the heat roll and pressure roll. Remove the fuser unit assembly. Caution: Allow the fuser unit assembly to cool down. Is there any contamination or crack on the heat roll and/ or pressure roll?

Replace the fuser unit assembly.

Go to step 7.

7

Check the image development process. Perform a print test. Turn off the printer power while printing. Carefully remove the toner cartridge, and check the toner image formed on the drum before the transfer roll assembly. Is the image completely formed on the drum, and is the area clear, black, and easily read?

Go to step 8.

Go to step 9.

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Step 8

Check Check the image transfer process. Check the toner image formed on the drum after the transfer roll assembly passed. Is the toner image completely transferred on the media?

Yes Go to step 9.

No Go to step 10.

9

Check the HVPS. Replace the HVPS. Perform a print test. Does the error continue?

Go to step 10.

Problem solved.

10

Check the printer engine card assembly. Replace the printer engine card assembly. Perform a print test. Does the error continue?

Go to step 11.

Problem solved.

11

Check the printhead assembly for connection. Warning: If too much force is applied to the board when checking it, the printhead could become misaligned. Are P/J130, P/J620 and P/J406 connected properly?

Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-128.

Replace the connections.

2-224 MFP Service Manual

7500-XXX Partial lack Leading edge Trailing edge Step 1 Check Check the media condition. Perform a print test. Go to step 4. Is the media path free of contamination or debris? Go to step 3. Re-print the defective image. Is there contamination or cracks on the heat roll and/or the pressure roll? Replace the fuser unit assembly. Remove debris or contamination. Remove the transfer roll assembly. 3 Check the toner cartridge. Re-print the defective image. Load new. and wear? Go to step 5. Caution: Allow the fuser unit assembly to cool down. 4 Check the transfer roll assembly. No Problem solved. Go to “RIP card assembly removal” on page 4-128. Replace the transfer roll assembly. and free of contamination. Is the image density normal? Problem solved. Diagnostic information 2-225 . Replace the printer engine card assembly. Install a new toner cartridge. Does the error continue? Replace the RIP card assembly. recommended media. Does the error continue? Yes Go to step 2. Go to step 6. 2 Check the media transfer route. Is the transfer roll assembly rotating. 5 Check the heat roll and the pressure roll. 6 Check the printer engine card assembly. dry. Problem solved. Remove the fuser unit assembly.

and free of contamination. Re-print the defective image. Go to “RIP card assembly removal” on page 4-128. No Problem solved. 2-226 MFP Service Manual . Does the error continue? Yes Go to step 2.7500-XXX Spots Leading edge Trailing edge Step 1 Check Check the media condition. Does the error continue? Replace the RIP card assembly. Caution: Allow the fuser unit assembly to cool down. Replace the printer engine card assembly. Re-print the defective image. Remove the transfer roll assembly. 6 Check the printer engine card assembly. Load new. 2 Check the media transfer route. Install a new toner cartridge. Replace the transfer roll assembly. Remove debris or contamination. Is the transfer roll assembly rotating. 4 Check the transfer roll assembly. Is there contamination or cracks on the heat roll and/or the pressure roll? Replace the fuser unit assembly. 5 Check the heat roll and the pressure roll. Is the image density normal? Problem solved. Go to step 4. 3 Check the toner cartridge. recommended media. Problem solved. Go to step 6. dry. and wear? Go to step 5. Perform a print test. Remove the fuser unit assembly. Is the media route free of contamination or debris? Go to step 3.

Is there contamination or cracks on the heat roll and/or pressure roll? Replace the fuser unit assembly. Go to “RIP card assembly removal” on page 4-128. Go to step 4. recommended media. Caution: Allow the fuser unit assembly to cool down. 3 Check the heat roll and the pressure roll. 2 Check the toner cartridge. Is the image density normal? Problem solved. dry. Step 1 Check Check the media condition. Go to step 3. Diagnostic information 2-227 . Replace the printer engine card assembly. Load new. Perform a print test.7500-XXX After image Leading edge Trailing edge The ghost appears on the media which. may be the image from the previous page or part of the page currently printing. Install a new toner cartridge. Re-print the defective image. Does the error continue? Yes Go to step 2. Remove the fuser unit assembly. No Problem solved. Re-print the defective image. Does the error continue? Replace the RIP card assembly. 4 Check the printer engine card assembly. Problem solved.

2 Check the media transfer route. Replace the transfer roll assembly. Is the toner image completely transferred on the media? Go to step 8. No Problem solved. and wear? Go to step 5. black. and check the toner image formed on the drum before the transfer roll assembly. 4 Check the transfer roll assembly. Go to step 3. and easily read? Go to step 6. Remove the transfer roll assembly. Check the toner image formed on the drum after the transfer roll assembly passed. Go to step 7. Is the image density normal? Problem solved. Re-print the defective image. Is the image completely formed on the drum and the area clear. Load new. Does the error continue? Go to step 8. Replace the HVPS card assembly. Turn off the printer power while printing. 5 Check the image development process. and free of contamination. Go to step 4. Is the transfer roll assembly rotating. Perform a print test. recommended media. Install a new toner cartridge. 2-228 MFP Service Manual . Does the error continue? Yes Go to step 2. 3 Check the toner cartridge. Go to step 7. 6 Check the image transfer process. Re-print the defective image.7500-XXX Background (fog) Leading edge Trailing edge Step 1 Check Check the media condition. 7 Check the HVPS card assembly. Remove debris or contamination. Perform a print test. Carefully remove the PC cartridge. dry. Is the media path free of contamination or debris. Problem solved.

Does the error continue? Yes Replace the RIP card assembly. Perform a print test. Replace the printer engine card assembly.7500-XXX Step 8 Check Check the printer engine card assembly. No Problem solved. Diagnostic information 2-229 . Go to “RIP card assembly removal” on page 4-128.

Check all rolls on the transfer route for contamination. Does the error continue? Go to step 3. Problem solved.7500-XXX Skew Leading edge Trailing edge The printed image is not paralleled with both sides of the media. Check the installation surface for irregularities. Re-print the defective image.) 4 Go to step 5. wear or damage. Go to “RIP card assembly removal” on page 4-128. Step 1 Check Check printer installation placement. wear or damage? Go to step 4. 2-230 MFP Service Manual . Check whether the pinch rolls rotate freely and spring pressure is applied evenly. Check for missing printer foot. No Correct the installation placement. Are all drive rolls free of contamination. 5 Check the printer engine card assembly. Remove debris or contamination. Is the setup surface normal? Yes Go to step 2. Properly install the media tray assembly into the printer. 3 Is the media transfer route and the media route free of contamination or debris? Check the drive rolls on the media transfer route. 2 Properly load media into the media tray assembly. Problem solved. Replace defective rolls. Does the error continue? Replace the RIP card assembly. Replace the printer engine card assembly Perform a print test. (Go to applicable repair procedures for replacement.

Is there contamination or cracks on the heat roll and/or the pressure roll? Replace the fuser unit assembly. Caution: Allow the fuser unit assembly to cool down. Properly install the media tray assembly in the printer. Problem solved. Problem solved. Is the setup surface normal? Yes Go to step 2. Load new. Replace defective rolls.7500-XXX Media damage Leading edge Trailing edge Step 1 Check Check printer installation placement. Diagnostic information 2-231 . (Go to applicable repair procedures for replacement). Properly load media in the media tray assembly. 6 Check the heat roll and the pressure roll. Are the pinch rolls rotating freely and spring pressure applied evenly? Go to step 6. Does the error continue? Go to step 3. dry. Contact the technical engineer. Check the installation surface for irregularities. Re-print the defective image. 2 Check the media feed. Check all rolls on the transfer route for contamination. Remove the fuser unit assembly. 3 Check the media condition. wear or damage. 4 Check the media transfer route. Re-print the defective image. 5 Check the drive rolls on the media transfer route. Does the error continue? Go to step 4. Is the media path free of contamination or debris? Go to step 5. Check for missing printer foot. Remove debris or contamination. No Correct the installation placement. recommended media. Remove the media tray assembly.

7500-XXX No fuse Leading edge Trailing edge Step 1 Check Check the fuser unit assembly installation. 4 Check the image development process. black. Go to step 4. Perform a print test. Problem solved. 2-232 MFP Service Manual . 2 Check the media condition. Does the error continue? Go to step 7. on both sides of the fuser unit assembly. Caution: Allow the fuser unit assembly to cool down. 3 Check the heat roll and the pressure roll. No Problem solved. and easily read? Go to step 5. Does the error continue? Yes Go to step 2. Is the toner image completely transferred on the media? Go to step 7. Load new. dry. recommended media. Remove the fuser unit assembly. Check that the levers. 6 Check the HVPS card assembly. and check the toner image formed on the drum before the transfer roll assembly. Is there contamination or cracks on the heat roll and/or the pressure roll? Replace the fuser unit assembly. 5 Check the image transfer process. Go to step 7. Does the error continue? Go to step 3. Turn off the printer power while printing. Re-print the defective image. Check the toner image formed on the drum after the transfer roll assembly is passed. Perform a print test. are pushed down. Go to step 6. Replace the HVPS card assembly. Problem solved. Carefully remove the PC cartridge. Re-print the defective image. Is the image completely formed on the drum and the area clear.

7500-XXX Step 7 Check Check the printer engine card assembly. Perform a print test. Diagnostic information 2-233 . Go to “RIP card assembly removal” on page 4-128. No Problem solved. Replace the printer engine card assembly. Does the error continue? Yes Replace the RIP card assembly.

7500-XXX 2-234 MFP Service Manual .

settings. the options made available in this menu group are used to configure a printer for operation. and operations which are infrequently required by a user. Note: While the Diagnostics Menu Group is active. Press and hold the 2 and 6 buttons simultaneously. settings. Turn off the printer.7500-XXX 3. 1. Release the buttons after 10 seconds. The Diagnostics Menu group consists of menus. all host interfaces are offline. Turn off the printer. 2. Generally. See “Entering Diagnostics Menus” on page 3-2 for more information. Turn on the printer. 3. See “Entering Configuration Menu” on page 3-33 for more information. Configuration Menu Diagnostic aids 3-1 . Release the buttons after 10 seconds. Diagnostics Menu 1. Accessing service menus Access the following menus to identify problems with the printer and run diagnostic tests. 3. 4. Press and hold the 3 and 6 buttons simultaneously. The Configuration Menu group contains a set of menus. and operations that are used to diagnose various printer problems. 2. 4. Diagnostic aids This chapter explains the tests and procedures to identify printer failures and to verify that repairs have corrected the problem. Turn on the printer.

Release the buttons after 10 seconds. Press and hold the 3 and 6 buttons simultaneously. Turn off the printer. Turn on the printer. 3. 2. Available tests Tests appear on the LCD in the order shown: MOTOR TESTS Finisher Motor Tests Sub paddle solenoid Media eject clutch Stapler unit mtr Bridge unit drv mtr Motor (entrance/paddle) Motor (buffer/transport) Motor (exit) Media eject clamp mtr Media eject mtr Punch unit mtr Fin diverter solenoid Fin Buffer solenoid Punch carriage shift mtr Front tamper mtr Rear tamper mtr Stapler carriage mtr Stacker lift mtr See “MOTOR TESTS” on page 3-5. 4.7500-XXX Diagnostics Menus Entering Diagnostics Menus 1. Printer Motor Tests Transport mtr 2TM/TTM drv mtr 2TM/TTM Clutch HCF transport mtr HCF pick solenoid MPF/Transport mtr Fuser cooling fan PC unit cooling fan Toner add mtr Drum unit Registrat clutch 3-2 MFP Service Manual .

See “CACHE Test” on page 3-9. See “DRAM Test” on page 3-8. See “Quick Test” on page 3-10. See “Button Test” on page 3-7. See “Print Quality Test Pages” on page 3-6. See “Parallel Wrap” on page 3-9.7500-XXX Tray 1 feed mtr Tray 2 feed mtr Tray 3 feed mtr Tray 4 feed mtr Tray 5 feed mtr MPF pick solenoid Duplex drv mtr Diverter solenoid Exit 2 cooling fan Tray 1 lift mtr Tray 2 lift mtr Tray 3 lift mtr Tray 4 lift mtr Tray 5 lift mtr Exit 1 shift mtr Exit 2 shift mtr Exit 2 drive mtr Scanner Motor Tests Feed drv mtr Exposure lamp Scanner cooling fan Reg drv Scanner drv Inverter solenoid Pick roll position mtr PRINT TESTS Tray 1 Tray 2 Tray 3 Tray 4 Tray 5 (if installed) MP Feeder Printing Quality Test Pages HARDWARE TESTS Panel Test Button Test DRAM Test CACHE Test Parallel Wrap Test See “PRINT TESTS” on page 3-6. See “Panel Test” on page 3-7. See “Sensor Test (duplex)” on page 3-10. DUPLEX TESTS Quick Test Sensor Test INPUT TRAY TESTS Diagnostic aids 3-3 .

7500-XXX Feed Tests Sensor Test OUTPUT BIN TESTS Feed Tests Feed To All Bins Sensor Test FINISHER TESTS Staple Test Hole Punch Test Feed Tests Sensor Tests BASE SENSOR TESTS Cover and Door Devices Exit Level Media Path DEVISE TESTS Quick Disk Test See “Feed Tests” on page 3-10. See “Feed To All Bins” on page 3-12. See “Clear the Event Log” on page 3-24. See “Feed Tests (output bins)” on page 3-12. See “Engine Setting 1 to 4” on page 3-20. See “Configuration ID” on page 3-20. See “Printed Page Count” on page 3-20. See “Hole Punch Test” on page 3-14. See “Sensor Test (Scanner Tests)” on page 3-31. “Parallel Strobe Adjustment (Par S Strobe Adj)” on page 3-22. See “Serial Number” on page 3-20. See “Defaults” on page 3-19. See “Exiting Diagnostics Menu” on page 3-32. See “Display the Event Log” on page 3-22. See “Staple Test” on page 3-13. See “Sensor Test (input tray)” on page 3-11. See “Edge to Edge” on page 3-21. See “Scanner Manual Registration” on page 3-26. See “Sensor Test (output bin)” on page 3-13. See “Feed Test” on page 3-25. 3-4 MFP Service Manual . See “Print the Event Log” on page 3-24. Disk Test/Clean PRINTER SETUP Defaults Printed Page Count Permanent Page Count Serial Number Engine Setting 1 to 4 Model Number Configuration ID Edge to Edge Parallel Strobe Adjustment EVENT LOG Display Log Print Log Clear Log SCANNER TESTS ASIC Test Feed Test Scanner Manual Registration Sensor Tests Exit Diagnostics Menu See “ASIC Test” on page 3-25. See “DEVICE TESTS” on page 3-17. See “Feed Tests (Finisher)” on page 3-14. See “BASE SENSOR TEST” on page 3-16. See “Permanent Page Count” on page 3-20. See “Model Name” on page 3-20. See “Sensor Test (Finisher)” on page 3-14.

During the test. Note: If available. Forward and Reverse options appear on the LCD for selected tests. 2. The following Finisher Motor Tests are available: • • • • • • • • • Sub paddle solenoid Media eject clutch Stapler unit mtr Bridge unit drv mtr Motor (entrance/paddle) Motor (buffer/transport) Motor (exit) Media eject clamp mtr Media eject mtr • • • • • • • • Punch unit mtr Fin diverter solenoid Fin Buffer solenoid Punch carriage shift mtr Front tamper mtr Rear tamper mtr Stapler carriage mtr Stacker lift mtr The following Printer Motor Tests are available: • • • • • • • • • • • • • • Transport mtr 2TM/TTM drv mtr 2TM/TTM Clutch HCF transport mtr HCF pick solenoid MPF/Transport mtr Fuser cooling fan PC unit cooling fan Toner add mtr Drum unit Registrat clutch Tray 1 feed mtr Tray 2 feed mtr Tray 3 feed mtr • • • • • • • • • • • • • • Tray 4 feed mtr Tray 5 feed mtr MPF pick solenoid Duplex drv mtr Diverter solenoid Exit 2 cooling fan Tray 1 lift mtr Tray 2 lift mtr Tray 3 lift mtr Tray 4 lift mtr Tray 5 lift mtr Exit 1 shift mtr Exit 2 shift mtr Exit 2 drive mtr The following Scanner Motor Tests are available: • • • • ADF feed drv mtr Exposure lamp Scanner cooling fan ADF registration drv mtr • • • • Scanner drv mtr Inverter solenoid Pick roll position mtr Document set LED 3.. To run the MOTOR TESTS: 1. Press Stop to stop the test.. Touch MOTOR TESTS from the Diagnostics Menu.7500-XXX MOTOR TESTS The tests in this group allow you to test specific motors. Touch the test to run. and on some motors run them forward or reverse. appears on the LCD. Diagnostic aids 3-5 . Motor Running.

the printer always generates a simplex version of the Print Test page using its default resolution... the LCD returns to PRINT TESTS. • If Continuous is selected. Touch Single or Continuous... this report will be printed on both sides of the paper. 2.. After a Single test has printed or a Continuous test canceled.. 4. If a source is selected that contains envelopes... 3.. an envelope test pattern is printed.. Printing Quality Test Pages. Touch Printing Quality Test Pages to view information about the printer’s current settings and to test the printer’s ability to generate quality output... otherwise. printing continues until Stop is pressed to cancel the test. Once started. Print Quality Test Pages This setting enables you to view the values of a broad range of the device’s settings and to test the device’s ability to generate acceptable printed output.. Touch [Input Source] to verify that the printer can generate output from that source’s media. Touch PRINT TESTS from the Diagnostics Menu. Input source Tray 1 Tray 2 Tray 3 Tray 4 Tray 5 (if installed) MP Feeder Printing Quality Test Pages Appears on the LCD Tray 1 Printing. If Duplex is activated. If Continuous is selected. Tray 3 Printing. Tray 5 Printing. a single page is printed. the test pattern is printed only on the first envelope. it will be printed on the front sides of the paper only.7500-XXX PRINT TESTS To run the Print Tests: 1. Tray 2 Printing. Input Source Print Test Regardless of the input source selected. The printer automatically generates four pages in English. • If Single is selected. printing cannot be canceled and all key presses are ignored until printing completes. Tray 4 Printing.. MP Feeder Printing. 3-6 MFP Service Manual . The device always uses the media that is currently installed in Tray 1 to print this report.

This test shows non-functioning pixels as blank spaces during the darkest contrast. The LCD displays a graphic of the operator panel buttons that matches the layout of the operator panel buttons. This test continues until you press Stop . To perform the Button Test: 1. Button Test The Button Test is used to verify the operation of each button on the operator panel. Touch Button Test. 3. Press any button on the operator panel and that button on the LCD appears shaded. 2. Touch HARDWARE TESTS from the Diagnostics Menu. Diagnostic aids 3-7 .7500-XXX Print Quality Pages Content by Report Page Number Page Number 1 Content General printer information includes: • • • • • • • 2 3 4 A circular graphic with spokes emanating from a dark center Device Information (Envelope Enhance) Engine Setting 1 to 4 Edge to Edge Current values of each variable listed A repeated string of characters in varying font sizes Page is gray with two black squares Page is solid black Page is blank (this page verifies that the device does not streak or smear toner) HARDWARE TESTS Touch the following Hardware Tests from this menu: • • • • • Panel Test Button Test DRAM Test CACHE Test Parallel Wrap Panel Test This test automatically toggles all pixels on the LCD through every contrast level beginning with the darkest to the brightest. then the LCD returns to HARDWARE TESTS.

999. Then the message Resetting the Printer appears and the power LED is green. The printer automatically performs a POR. Release the button and the shading is removed. DRAM Test Testing. 3-8 MFP Service Manual .. 2. vga 1 4 7 * 2 5 8 0 3 6 9 # . Initially 000000 displays with the maximum pass count being 999. Initially 0000 displays with the maximum fail count being 99. Back DRAM Test The DRAM Test is used to check the validity of standard and optional DRAM memory. The following type of message appears: DRAM Test 256 MB P:###### F:#### • P:###### represents the number of times the memory test has passed and finished successfully. the power indicator blinks amber. appears on the LCD. turn the printer off. Touch HARDWARE TESTS from the Diagnostics Menu. To stop this test before completion. but additional digits appear as needed. While the DRAM test executes. To run the DRAM Test: 1. Touch DRAM Test. Initially only four digits appear.999.. The test writes patterns of data to DRAM to verify that each bit in memory can be set and read correctly. • F:##### represents the number of times the memory test has failed and finished with errors.7500-XXX 4. S G C ? Touch Back to exit the test.

7500-XXX CACHE Test This test is used to verify the printer processor cache. and install the parallel wrap plug. Pass Count: 0 Fail Count: 0 Each time the printer finishes a test. Once the maximum pass count or fail count is reached.999. and the final results display. Each parallel signal is tested. Touch HARDWARE TESTS from the Diagnostics Menu. Diagnostic aids 3-9 . CACHE Test Testing. the test is stopped. and then returns to the HARDWARE TESTS menu. it increments Pass Count or Fail Count by one according to the success or failure of the parallel port hardware. the message Failure appears for approximately three seconds. Initially only four digits appear. Touch HARDWARE TESTS from the Diagnostics Menu... When the maximum number of tests have been executed. turn the printer off. To run the Parallel Wrap tests: 1. • F:##### represents the number of times the cache has failed and finished with errors.. The following type of message appears: CACHE Test x100 P:###### F:#### • P:###### represents the number of times the cache has passed and finished successfully. Each time a test is completed. Parallel Wrap Cancelled appears on the LCD. the test stops and displays the results. Disconnect the parallel interface cable. Parallel Wrap This test verifies the proper functioning of the parallel port hardware using a wrap plug. Then the message Resetting the Printer appears. To stop this test before completion. 2. 2.. the number of passes and failures is incremented. To run the CACHE Test: 1. Parallel Wrap Testing. Press Stop to stop the test. Initially 000000 displays with the maximum pass count being 999. appears on the LCD. Touch Parallel Wrap and the following appears on the LCD. The test continues until all of the printer processor’s cache has been tested. Initially 0000 displays with the maximum fail count being 99. the power LED is green.999. and the failure count increases by one. but additional digits appear as needed. While the CACHE test executes. Touch CACHE Test. 3. If the test fails. The printer automatically performs a POR.

. Manually actuate each of the duplex wait sensors. Note: The upper front door (used to access the print cartridge) cannot be opened during the feed test.7500-XXX DUPLEX TESTS Quick Test This test prints a duplex version of the Quick Test that can be used to verify that the correct placement of the top margin on the back side of a duplex page. Press Stop INPUT TRAY TESTS Feed Tests Use this test to observe the paper path of media as it passes through the printer. to cancel the test. Touch DUPLEX TESTS from the Diagnostics Menu.. 3-10 MFP Service Manual . 2. then the page is printed from Tray 1. 4. 2. Touch Single or Continuous. Open displays. To run the Quick Test: 1. The single test stops automatically when a single duplex sheet is printed. To observe the paper path. You can perform the feed test using media from any installed input source. Quick Test Printing. • The single Duplex Quick test cannot be canceled. 3. The test allows you to actuate the duplex input sensor located in the back part of the duplex unit and the duplex exit sensor located in the return paper path. Touch Sensor Test. 1. when the sensor is open. Closed displays. Touch Duplex wait. open the upper read door while this test executes. • Check the Quick Test Page for the correct registration between the placement of the first scan line on the front and back side of a duplexed sheet.. When the sensor is closed. You can run one duplexed page (Single). All pages used during the feed test are dropped into the default output bin. Touch Quick Test. Touch DUPLEX TESTS from the Diagnostics Menu. Make sure either letter or A4 size paper is loaded in the default paper source. If the default paper source only supports envelopes. appears on the LCD. If the default source only supports envelopes. and the continuous test continues until you press Stop .. Sensor Test (duplex) This test is used to determine whether or not the duplex sensors and switches are working correctly. appears on the LCD. 3. Duplex wait Testing. No information is printed on the feed test pages since the laser is not engaged during this test. or continue printing duplexed pages (Continuous) until is pressed Stop . • The printer attempts to print the Quick Test Page from the default paper source. then the Quick Test will be printed from Tray 1.

.. MP Feeder Feeding. To run the Input Tray Sensor Test: is pressed. one source per line. Tray 2 Feeding. and then displays the name of each of the source’s sensors below the header row.. one to a line. the LCD displays the selected input source in the header row.. Touch Sensor Test.. Sensors HCF media tray set 6 HCF unit docking 5 HCF media size R No No No No Yes No Tray 1 Tray 2 Tray 3 Tray 4 Tray 5 MP Feeder 1Pre-feed 2Feed-out Yes Yes Yes Yes Yes No No Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Media level4 Input source Media out 3 Feed-out 2 Pre-feed 1 No No No No Yes No No No No No Yes No No No No No Yes No Testing. Testing... • Single–Feeds one sheet of media from the selected source. appears on the LCD with the sensor’s current state (Open or Closed). 2.. Tray 5 Feeding.7500-XXX To run the Input Tray Tests: 1. 4Media level Testing. Touch INPUT TRAY TESTS from the Diagnostics Menu... • Continuous–Media continues feeding from the selected input source until Stop Sensor Test (input tray) This test is used to verify that a specific input tray’s sensors are working correctly. the LCD displays each installed input source. Tray 3 Feeding. 3Media out Testing. 2. appears on the LCD with the sensor’s current state (Open or Closed). HCF media size L Diagnostic aids 3-11 ... You must select a specific sensor from this list in order to view and toggle the sensor’s state. Touch the input source.. appears on the LCD with the sensor’s current state (Open or Closed).. The table below indicates which sensors are available in each input tray. When you select an input source. Input source Tray 1 Tray 2 Tray 3 Tray 4 Tray 5 (if installed) MP Feeder Appears on the LCD Tray 1 Feeding.. Tray 4 Feeding.. Touch INPUT TRAY TESTS from the Diagnostics Menu.. After selecting Sensor Test... 3. Touch either Single or Continuous. 1. appears on the LCD with the sensor’s current state (Open or Closed)..

. After selecting a specific sensor...appears on the LCD. Touch the output bin you want the paper to exit into. During Single tests. you can press Stop to cancel the test. as the printhead is not engaged during the feed test. These tests can use any media size or envelope supported by the printer. Press Stop While this test runs. Touch OUTPUT BIN TESTS from the Diagnostics Menu. The standard bin as well as any output option bin installed on the printer is shown on the menu. However. appears on the LCD. [Selected Output Bin] Feeding. no buttons are active. 2. If a test is canceled. appears on the LCD with the sensor’s current state (Open or Closed). 3. The media feeds from the default paper source. appears on the LCD and feeds any remaining media in the paper path to the appropriate output destination. Feed To All Bins This test can be used to verify that the printer can feed media to the standard bin or any installed output options.. • Continuous–Media continues feeding from the selected source until Stop is pressed. Touch OUTPUT BIN TESTS from the Diagnostics Menu. (The output bins are displayed in the order installed on the printer. OUTPUT BIN TESTS Feed Tests (output bins) Use these tests to verify that media can be fed to a specific output bin. • Single–Feeds one sheet of media from the selected source.. then it feeds a separate piece of media to each output bin installed. during Continuous tests. All Bin Test Canceled. All Bin Test Feeding. the printer feeds a separate piece of media to the standard bin first. 3-12 MFP Service Manual . you can manipulate the printer in such a way as to toggle the sensor between its two values (Open or Closed).... 6 5 Press Stop to exit the test. To run the Feed Tests for the output bins: 1. No information is printed on the media fed to the output bin because the printhead is not engaged during this test. appears on the LCD with the sensor’s current state (Open or Closed). 2. Hcf media tray set Testing. [Selected Output Bin] Canceled appears on the LCD. After the test is selected. Touch Feed Tests.7500-XXX Hcf unit docking Testing. To run the Feed To All Bins Test: 1.) • Standard Bin • Output Bin 1 • Output Bin 2 Touch either Single or Continuous.. The printer feeds media from the default source to each installed bin. If a test is canceled. The test is continuous until Stop is pressed. No information will be printed on the test pages. to return to OUTPUT BIN TESTS. Touch Feed To All Bins. 4. Media is fed from the default input source to the selected output bin. While this test runs..

The panel displays each installed bin. To run the Output Bin Sensor Test 1. After selecting a specific sensor. Press Stop to exit the test. below the header row. the LCD displays the sensor’s current state (Open or Closed).7500-XXX Sensor Test (output bin) This test is used to verify that a specific output bin’s sensors are working correctly. the LCD displays the sensor’s name in the header row and. one bin per line.. You can manipulate the printer in such a way as to actuate the selected sensor. While this test runs. Std bin full exit1 Std bin full exit2 Fin upper bin full Stacker bin level1 Stacker bin level2 Output Bin Standard Bin Output Bin 1 Output Bin 2 When you selects a specific sensor. 2. If the wrong message is displayed. When you select an output bin. Touch OUTPUT BIN TESTS from the Diagnostics Menu. After all eight pieces of media are deposited. Diagnostic aids 3-13 . You must select a specific sensor from this list in order to view and toggle the sensor’s state. The table below indicates which sensors are available in each output bin. FINISHER TESTS Staple Test This test is used to verify the functioning of the finisher’s staple mechanism. Touch Sensor Test. Press Stop to cancel the test. then the sensor must be malfunctioning. To run the Staple Test 1. the device staples the packet. 2. [Sensor Name] Testing. and then displays the name of each of the bin’s sensors. appears on the LCD. the sensor’s name and current state. Touch FINISHER TESTS from the Diagnostics Menu... The printer feeds eight pieces of media from the default input source to the output bin that supports stapling. The LCD displays Closed when the sensor is closed or Open when the sensor is open. Staple Test Running.. Touch Staple Test. the panel displays the selected output bin in the header row.

Touch FINISHER TESTS from the Diagnostics Menu. No buttons are active during this test. Sensor Test (Finisher) This test verifies that the sensors in the finisher are operating properly. the Feed Test cannot be canceled.7500-XXX Hole Punch Test This test is used to verify that media can be fed to a finisher output bin and then hole punched. Touch FINISHER TESTS from the Diagnostics Menu. 2. The Hole Punch Test cannot be canceled. appears on the LCD with the sensor’s current state below this message. 2. The tables below indicate which sensors are available for testing. No information is printed on the feed test pages. You cannot specify the output bin to which the device will feed the test page. Media is initially requested from the default input source and then output to the Finisher output bin. After completion of the test.. Once begun. Touch Sensor Test. During the test. the display returns to the Hole Punch Test screen.. Available Cover and Door Sensors Sensor Name Cover F bridge top Door G finisher front Surface H finisher eject Description Sensor (bridge unit top cover interlock) Switch (finisher front door interlock) Switch (eject cover interlock) 3-14 MFP Service Manual . This test feeds one sheet of media from the printer’s default input source to a finisher output bin.. appears on the LCD... Touch FINISHER TESTS from the Diagnostics Menu. To run the Feed Test: 1. The device can perform this test using any paper size that is supported by the finisher. To run the Hole Punch Test: 1. [Sensor Name] Testing. Feed Tests (Finisher) This test is used to verify that media can be fed to a finisher output bin. After selecting a specific sensor. Feed Test Running.. The LCD displays the option’s name in the header row and each of the option’s sensors below the header row. Touch Feed Tests. and then the pages are hole-punched with a 2-hole or 3-hole pattern depending on the selected punch test. Hole Punch Test Running. You must select a specific sensor from this list in order to view and toggle the sensor’s state. Eight sheets of paper are fed. Touch Hole Punch Test. appears on the LCD. No information is printed on the test page. To run the Feed Test: 1. No buttons are active during the test. During this test. 2.

7500-XXX Available Bin Level Sensors Sensor Name Fin upper bin full Stacker bin level1 Stacker bin level2 Stacker bin upper limit Stacker bin no media Stacker bin level encod Available Media Path 1 Sensors Sensor Name Bridge media entrance Bridge media exit Finisher media enter Buffer path Upper media exit Lower media exit Compiler media in Available Media Path 2 Sensors Sensor Name Diverter gate Front tamper hp Rear tamper hp Eject clamp hp Media eject shaft hp Available Punch and Staple Sensors Sensor Name Punch side reg1 Punch side reg2 Punch box set Punch waste full Low staple Punch carriage shift hp Punch unit hp Stapler carriage shift hp Punch cam front Punch hole select Description Sensor (punch unit side reg 1) Sensor (punch unit side reg 2) Sensor (punch waste box set) Sensor (punch waste box full) Sensor (low staple) Sensor (punch carriage shift HP) Sensor (punch unit HP) Sensor (stapler carriage HP) Sensor (punch unit cam front) Sensor (punch hole select) Description Sensor (diverter gate) Sensor (front tamper HP) Sensor (rear tamper HP) Sensor (media eject clamp HP) Sensor (media eject shaft HP) Description Sensor (bridge media entrance) Sensor (bridge unit exit) Sensor (finisher media enter) Sensor (buffer path) Sensor (upper media exit) Sensor (lower media exit) Sensor (complier media in) Description Sensor (upper media bin full) Sensor (stacker bin level 1) Sensor (stacker bin level 2) Sensor (stacker bin upper limit) Sensor (stacker bin no media) Sensor (stacker bin level encoder) Diagnostic aids 3-15 .

[Sensor Name] Testing.. the panel displays the name of the selected category in the header row and each sensor in that category. To run the Base Sensor Test: Touch BASE SENSOR TEST from the Diagnostics Menu. The panel displays BASE SENSOR TEST in the header row and the following categories of sensors below the header row: • • • • Cover and Door Devices Exit Level Media Path After you select a category of sensors. Press Stop to exit the test.7500-XXX After selecting one of the available sensors. You must select a specific sensor from this list to view and toggle the sensor’s state.. BASE SENSOR TEST This test verifies that the sensors in the base machine are operating properly. you can manually toggle the sensor between its two values (Open or Closed). Cover and Door Sensors Sensor Name Door A printer left Door B printer left/lower Door C 2TM/TTM left Door D duplex left Door E exit 2 left Door J front Door K HCF top Device Present Functions Sensor Name PC unit present Exit2 present Exit Level Sensors Sensor Name Std bin full exit 1 Std bin full exit 2 Description Sensor (std bin full exit 1) Sensor (std bin full exit 2) Description Indicates the PC cartridge is installed Indicates the exit 2 unit assembly is installed Description Switch (printer left door interlock) Switch (left lower door interlock) Switch (2TM/TTM left door interlock) Switch (duplex left door interlock) Switch (exit 2 left door interlock) Switch (printer front door interlock) Switch (HCF top door interlock) 3-16 MFP Service Manual . The LCD displays Open when the sensor is open. and Closed when the sensor is closed. appears on the LCD and displays the sensor’s name in the header row and the sensor’s name and current state appears below the header row. After you select a specific sensor.

2. once the test has begun. therefore it is unnecessary to format the disk. Touch Disk Test/Clean Test. Touch Quick Disk Test.. Touch DEVICE TESTS from the Diagnostics Menu.7500-XXX Media Path Sensors Sensor Name Registration Fuser exit Exit1 shift hp Exit2 Exit2 shift hp Description Sensor (registration) Sensor (fuser exit) Sensor (exit 1 media shift HP) Sensor (exit 2) Sensor (exit 2 media shift HP) To test any of the displayed sensors. If the panel inaccurately displays the sensor’s status. To run the Quick Disk Test: 1.. Diagnostic aids 3-17 . This is your only chance to exit this test. This test cannot be canceled. Continue? appears on the LCD. Contents will be lost. you must manipulate the appropriate area of the printer so the sensor’s value will toggle. To run the Disk Test/Clean Test: 1. To exit this test and return to DEVICE TESTS. then the sensor must be malfunctioning. 2. When this test completes. appears on the LCD. Warning: This test destroys all data on the disk and should never be performed on a good disk. After the test finishes. either Quick Disk Test Passed or Quick Disk Test Failed appears on the LCD. Touch DEVICE TESTS from the Diagnostics Menu. Press Stop to cancel the test. it cannot be stopped. DEVICE TESTS Quick Disk Test This test will perform a non-destructive read/write on one block per track on the disk. Quick Disk Test Testing. Disk Test/Clean This test performs a low-level format of the hard disk. Base Sensor Test Canceled appears on the LCD. touch No. This message remains until you touch Back. Use this test only when the disk contains bad data and is unusable. the disk automatically initializes with a new file system.

either Disk Test/Clean Test Passed or Disk Test/Clean Test Failed appears on the LCD. After the test finishes.7500-XXX While this test runs. Press Stop to clear the final message and return to DEVICE TESTS. the following graphic appears: Formatting Disk 1/1 0% DO NOT POWER OFF This test cannot be interrupted once it has begun. 3-18 MFP Service Manual .

touch PRINTER SETUP from the Diagnostics Menu.S. then the LCD returns to the Diagnostics menu.7500-XXX PRINTER SETUP To enter the PRINTER SETUP screen. To return to the PRINTER SETUP menu without changing the value of this setting. Diagnostic aids 3-19 . 24 0 NV26T470 Medium 0 ? Defaults Submit Back The value of this setting determines whether the printer uses the US or Non-US factory default value for the printer settings listed below: Printer Setting Paper Sizes (applies only to input sources which do not have hardware size sensing capability) Envelope Size (applies only to envelope feeding sources which do not have hardware size sensing capability) PCL Symbol Set PPDS Code Page Universal Units of Measure US Value Letter Non-US Value A4 10 Envelope DL Envelope PC-8 437 Inches PC-850 850 Millimeters Touch Submit to change the value of this setting. touch Back. The following graphic appears on the LCD: PRINTER SETUP Defaults Printed Page Count Perm Page Count Serial Number Envelope Entrance Engine Setting 1 U.

This printer uses two Configuration IDs. 2. then the following occurs: 1. a replica of a keyboard appears on the LCD that enables you to edit the serial number. 3-20 MFP Service Manual . The Permanent Page Count cannot be reset. Warning: Do not change these settings unless requested to do so by your next level of support. Model Name The model name can only be viewed and cannot be changed. The Configuration ID setting is the only item that appears when you open the Diagnostics menu. Serial Number This printer setting records the printer’s serial number that was assigned by the manufacturer. Configuration ID The two configuration IDs are used to communicate information about certain areas of the printer that cannot be determined using hardware sensors. Each ID can contain a combination of the digits 0 through 9 and the characters A to F. The firmware automatically uses the Configuration IDs defined for the printer’s standard model.7500-XXX Printed Page Count The value of this setting enables you to gauge the amount of usage on a device. The Printed Page Count cannot be reset by the servicer. however you may need to reset Configuration ID 1 or Configuration ID 2 when you replace the printer engine card assembly. Check Config ID appears on the LCD. Note: Each of the above conditions will remain until a valid value is entered for Configuration ID 1 and Configuration ID 2. The configuration IDs are originally set at the manufacturer. Engine Setting 1 to 4 These settings are used by Engine code ECs to fix field problems. 3. each of which consists of eight digits. Permanent Page Count The value of this setting indicates the total number of pages that have been printed by the printer. When you select this setting. The first seven digits in each ID are hexadecimal numbers while the last digit is a checksum of the preceding seven hexadecimal digits. If the printer’s firmware detects that either of the printer’s Configuration IDs has not been defined or is invalid. When the printer is not in Diagnostics mode.

touch the Backspace key to erase any of the existing characters. Then enter the correct ID using the number and letter keys that appear on the screen. the normal margins are restored. When this setting is Off. By default. Edge to Edge When this setting is On. touch Back. To set one or both Configuration IDs: 1. touch Submit. The printer validates both IDs. the cursor appears on the Configuration ID 1 line. touch the Backspace key to erase any of the existing characters. 5. the printer automatically returns to the PRINTER SETUP menu. and displays the original Configuration IDs. discards any changes. The screen displays the value of both Configuration IDs. the code will not validate or enforce this condition. Then enter the correct ID using the number and letter keys that appear on the screen. From the PRINTER SETUP menu. To change the value of Configuration ID 1. the printer posts Invalid ID.7500-XXX The Configuration ID setting allows you to set both Configuration IDs simultaneously. Note: Although it is recommended that all unused and reserved bits be set to zero. If either ID is invalid. Diagnostic aids 3-21 . To edit the value of Configuration ID 2. If both IDs are valid. To save the values of both Configuration IDs. To change the value of Configuration ID 2. 3. Note: To exit the Configuration ID screen and return to the PRINTER SETUP menu. The cursor appears in the text box containing the current value of Configuration ID 2. the text and graphics are shifted to the physical edges of the paper for all margins. vga Config ID1 CC 00 01 81 Config ID2 B0 55 70 0C 1 2 3 a b 4 5 6 c d 7 8 9 e f 0 ? Submit Back 2. touch a section of the display screen that appears inside of the text 4. touch the icon to the right of the Configuration ID menu item. box containing the current value of Configuration ID 2.

Consecutive log entries may be identical if the same event occurred twice in a row. Each time this value is incremented by 1. if you reduced the value of this setting from 0 to -1. the strobe is sampled 50 ns longer. The Event Log records the following types of events: • • • • • • All 9xx Service Errors 2xx Paper Jams Maintenance Count Resets NV Resets JFFS2 Partition Format (Security Files) JFFS2 Partition Format (BookmarkMgrData) Touch EVENT LOG from the Diagnostics Menu. See “Print the Event Log” on page 3-24. If you increases the value of this setting from 0 to 3. For the most comprehensive information about each logged event. it overwrites the oldest currently logged event(s) and inserts the new event into the first log position. EVENT LOG The exact number of events recorded in the Event Log will vary since each event requires a different amount of storage space. When the value of this setting is 0. then the strobe will be sampled for 50 ns less than the factory default value. Or. When the Event Log requires more space to record an event. the strobe is sampled 50 ns less. then the strobe will be sampled for 150 ns more than the factory default value. and the following options are displayed: Display Log Print Log Clear Log Display the Event Log Note: The displayed version of the Event Log shows only a subset of the information contained in the Diagnostics version of the printed Event Log. the factory default value is used to determine the length of time the strobe is sampled. Each time this value is decreased by 1. print the Event Log. 3-22 MFP Service Manual .7500-XXX Parallel Strobe Adjustment (Par S Strobe Adj) This setting enables you to adjust the amount of time the strobe is sampled in order to determine if valid data is available on the parallel port.

and a graphic similar to the following appears on the LCD: Each logged event is identified by the text that appeared when the event occurred. touch to view the next log entries. Continue following this procedure until you reach the end of the logged entries. Diagnostic aids 3-23 . Touch Back to return to the EVENT LOG. if the log recorded a 900 Service Error. To view earlier log entries. touch . If additional log entries exist. the Display Log would show 900 Service RIP Software. Log entries appear in chronological order.7500-XXX Touch Display Log. For instance.

If you touch Yes. Printing EVENT LOG appears on the LCD. Yes and No appears on the menu. Touch No to cancel deletion and return to the EVENT LOG menu. or touch Back to exit Clear Log and return to the EVENT LOG menu. The following is a sample of a printed Event Log: Model and Serial number Printer information Panel display when error occurred Page count Earliest error code X854e XXX-XXXX Next error code As the Event Log report prints. 3-24 MFP Service Manual .7500-XXX Print the Event Log Each page of the printed Event Log report has the title Event Log at the top of each page followed by the model name and serial number. 2. Clear the Event Log To clear the Event Log: 1. Touch Event Log from the Diagnostics Menu. Deleting EVENT LOG appears on the LCD and erases all Event Log information. including information from the printed report. Touch Clear Log.

press Stop . Running. To perform the ASIC Test: 1. To clear the message. The device decides whether to run the flatbed or the ADF according to the following flowchart: Paper in ADF? Yes No Scan all pages from the ADF.. press Stop . Diagnostic aids 3-25 . At the completion of this test. Touch ASIC Test. Touch Feed Test. To perform the Feed Test: 1. the full length of the flatbed is traversed. The Flatbed number increases each time the scanner performs a flatbed scan. 2. Flatbed:xxxxx ADF:xxxxx appears on the LCD. For flatbed scans. appears on the LCD. ASIC Test Passed or ASIC Test Failed appears on the LCD. and the ADF number increases each time the scanner performs an ADF scan. Touch SCANNER TESTS from the Diagnostics Menu. 2. ASIC Test Running. During this test.. Feed Test Failed Flatbed:xxxxx ADF:xxxxx appears on the LCD. Scan the full length of the flatbed. Feed Test This test continuously executes flatbed and/or ADF scans but does not produce any printed output.7500-XXX SCANNER TESTS ASIC Test This operation performs a diagnostic test on the scanner ASIC that cycles through all of the scanner ASIC's memory. You are prompted to select a paper size for the ADF. assuring selected paper size.. Press Stop to end this test. Touch SCANNER TESTS from the Diagnostics Menu. If an error occurs (such as a scanner jam).. During the test. To clear the message.

not in configuration or diagnostic mode. The registration test original page should appear as shown in graphic below: 3-26 MFP Service Manual . At this time the registration test original page will be printed. Symptoms indicate that the scanner is not properly aligned. 3. Enter configuration menu. Printing the registration test original page Perform this process to acquire the registration test original page.) The flatbed scanner unit assembly has been replaced. Perform this operation when any of the following events occur: • • • • • The scanner controller card has been replaced. 1. (Refer to the settings label on the rear of the machine. Ensure the printer media tray registration in all trays is set correctly. see “REGISTRATION” on page 3-36. The ADF unit assembly has been replaced. Touch Quick Test. Go to “Configuration Menu” on page 3-33.7500-XXX Scanner Manual Registration Note: All scanner and ADF manual registration alignment verifications must be done in standard user mode. The CCD card/lens assembly has been replaced. You can adjust the device's scanner and ADF registration through a manual process. Note: You should verify the printer registration alignment before conducting the manual scanner registration process. This is the page required to align the registration for the flatbed scanner and ADF side 1 and ADF side 2. Touch REGISTRATION. 2. For information on the printer registration process. 4.

Make a copy of the registration test original page and mark it “Flatbed”. Make a copy of the registration test original page and mark it “ADF side 2”. 3. follow the graphic below: Warning: Ensure that the registration test original page is properly positioned according to the diagrams or registration and margins cannot be properly adjusted. Diagnostic aids 3-27 . Make a copy of the registration test original page and mark it “ADF side 1”. 7. 1. 4. 5. in the ADF according to the diagram below. This will be the ADF side 2 registration test. Place the registration test original page. Place the registration test original page. To properly position the registration test original page on the flatbed scanner and the ADF side 1 and ADF side 2. Select “2 sided to 2 sided” while in copy mode to ensure that the rear side of the test original is copied. in the ADF according to the diagram below. 2. This will be the ADF side 1 registration test. 6. Note: You should now have three test copies of the registration test original page. Place the registration test original page on the flatbed scanner according to the graphic below. image side up. image side down.7500-XXX Testing the manual scanner registration Note: Machine must be in Standard User Mode.

Compare the three copies to the registration test original page for image placement.2 mm. See “Analyzing the manual scanner registration copies” on page 3-28. Touch SCANNER TESTS. Note: Margin tolerance is +/. 2. then proceed to manually adjust the scanner and/or ADF side 1 and ADF side 2 registration. ADF side 1. Enter Diagnostics Menu. 3. Note: Refer to analyzing the manual scanner registration copies. Go to “Diagnostics Menu” on page 3-1. 3. Ideally. Touch Scanner Manual Registration. To analyze the manual scanner registration of the flatbed. and ADF side 2.7500-XXX Analyzing the manual scanner registration copies 1. If the leading and side margin edges are out of adjustment. the image should be centered on the page by measuring the paper edge arrows or the black lines with a ruler. 3-28 MFP Service Manual . hold the test copy according to the diagram below. 2. Manually adjusting the scanner's registration 1.

make a copy using the flatbed scanner and the ADF side 1 and ADF side 2 to verify adjustments for accuracy.240 16 -184 0 . refers to the left side edge. reenter Diagnostic Menu and repeat items 2 through 6 as needed. Make required adjustments and touch Submit.240 0 . therefore. Using the registration test original page.7500-XXX 4. Turn the machine off and then back on in order to make a copy. Note: All reference to Side Registration in the graphic below.214 Units 1/300 inch 1/300 inch 1/300 inch 1/300 inch 1/300 inch 1/300 inch Flatbed Lead Registration ADF Side1 Side Registration ADF Side2 Side Registration ADF Side1 Lead Registration5 4 5 ADF Side2 Lead Registration 1Each increment of adjustment corresponds to: • 1 scan at 300 dpi for the Lead Margin setting or • 1 pel at 300 dpi for each Side Margin setting 2Decreasing the registration value moves the text toward the left side edge of the page. increasing the registration value moves the text away from the left side edge of the page. no compression or expansion of the image occurs to preserve the left side margin. 6. 5. The panel displays the following settings: Margin Setting Flatbed Side Registration2 3 4 Range 1 0 . 7. The entire image moves left or right on the page.214 0 .240 0 . If further adjustments are required. Diagnostic aids 3-29 .

Submitting Changes. 5 4 Scanner manual registration factory defaults The factory scanner manual registration default settings are located on a label at the rear of the machine. Decreasing the registration value moves the text away from the left side edge of the page. Chain-Function 715-050 715-053 711-140 711-141 715-110 715-111 Values 89 127 183 193 124 127 Use the following diagram to cross reference the chain-function on the label to the text on the touch screen found in diagnostic mode when resetting the scanner manual registration factory default values. The entire image moves up or down on the page. Decreasing the registration value moves text away from the lead edge of the page and widens the lead margin.7500-XXX 3 Decreasing the registration value moves the text toward the lead edge of the page and narrows the lead margin. The entire image moves left or right on the page.. increasing the registration value moves the text away from the lead edge of the page and widens the lead margin. Note: The values listed below should be consider examples. Touch Back to return to the Scanner Manual Registration screen without saving changes. Chain-Function 715-050 715-053 711-140 711-141 715-110 715-111 Values 89 127 183 193 124 127 Touch screen description Flatbed lead registration Flatbed side registration ADF side 1 lead registration ADF side 2 lead registration ADF side 1 side registration ADF side 2 side registration 3-30 MFP Service Manual . increasing the registration value moves the text toward the lead edge of the page and narrows the lead margin. no compression or expansion of the image occurs to preserve the lead margin. therefore. increasing the registration value moves the text toward the left side edge of the page. The entire image moves up or down on the page. therefore. Use the label values to reset the factory default settings when the current settings appear to be extremely out of range. no compression or expansion of the image occurs to preserve the lead margin.. Touch Submit to save the changes. They may not match the label attached to the rear of the machine. therefore. no compression or expansion of the image occurs to preserve the left side margin. An example of this label is shown below. appears on the LCD.

2. The following example appears on the LCD: Platen length APS 1 Platen length APS 2 ADF left cover interlock ADF pre registration ADF registration Sheet through ADF inverter Tray media width 1 Tray media width 2 Tray media width 3 ADF width APS 1 ADF width APS 2 ADF width APS 3 Tray media length 1 Tray media length 2 Pick roll position HP Document set ADF angle Scanner HP Platen interlock Press Stop to return to the SCANNER TESTS. Diagnostic aids 3-31 . Touch SCANNER TESTS from the Diagnostics Menu. Touch Sensor Test.7500-XXX Sensor Test (Scanner Tests) To perform the Sensor Test: 1.

and the following graphic appears on the LCD: Copy Fax E-Mail FTP Status/ Supplies Ready. Touch Exit Diag Menu to perform a POR. touch Back until a graphic appears with Exit Diag Menu in the lower right corner. Menus 3-32 MFP Service Manual . Touch any button to begin.7500-XXX Exiting Diagnostics Menu From the Diagnostics Menu. Toner low.

See “SIZE SENSING” on page 3-39. Available menus Maintenance Count Value Reset Maintenance Counter REGISTRATION Top Margin Tray 1 Left Margin Tray 2 Left Margin Tray 3 Left Margin (if installed) Tray 4 Left Margin (if installed) Tray 5 Left Margin (if installed) Quick Test Print Quality Pages SIZE SENSING Tray 1 Sensing Tray 2 Sensing Tray 3 Sensing (if installed) Tray 4 Sensing (if installed) Tray 5 Sensing (if installed) Statement/A5 Executive/B5 Panel Menus PPDS Emulation Factory Defaults Energy Conserve Min Copy Memory Format Fax Storage EVENT LOG ADF Edge Erase FB Edge Erase Paper Prompts Envelope Prompts Jobs On Disk Disk Encryption See “A5/Statement” on page 3-40. See “PPDS Emulation” on page 3-40. See “Reset Maintenance Counter” on page 3-35. See “Disk Encryption” on page 3-43. See “Jobs On Disk” on page 3-43. Diagnostic aids 3-33 . See “EVENT LOG (Configuration Menu)” on page 3-42. See “REGISTRATION” on page 3-36. 4. See “Paper Prompts” on page 3-43. See “Energy Conserve” on page 3-41. See “Quick Test” on page 3-37. See “Min Copy Memory” on page 3-41. See “B5/Executive” on page 3-40. See “Maintenance Counter Value” on page 3-35. See “Format Fax Storage” on page 3-42. Release the buttons after 10 seconds. See “Energy Conserve” on page 3-41. See “FB Edge Erase” on page 3-42. 2. See “Print Quality Pages (Configuration Menu)” on page 3-38. See “ADF Edge Erase” on page 3-42. See “Envelope Prompts” on page 3-43. 3. See “Panel Menus” on page 3-40. Turn off the printer. Turn on the printer.7500-XXX Configuration Menu Entering Configuration Menu 1. Press and hold the 2 and 6 buttons simultaneously.

See “Key Repeat Rate” on page 3-50. See “Font Sharpening” on page 3-48. See “LES Applications” on page 3-49. 3-34 MFP Service Manual . See “Short Edge Printing” on page 3-49.7500-XXX Wipe Disk Font Sharpening Require Standby Short edge Printing Tray Low Message LES Application Key Repeat Initial Delay Key Repeat Rate Exiting Configuration Menu See “Exiting Configuration Menu” on page 3-50. See “Require Standby” on page 3-49. See “Exiting Configuration Menu” on page 3-50. See “Tray Low Message” on page 3-49. See “Key Repeat Initial Delay” on page 3-50.

touch Maintenance Counter Value from the Configuration Menu. To initiate the reset operation. After installing the required maintenance kit. that notifies the user that scheduled maintenance is recommended. Diagnostic aids 3-35 . To view the Maintenance Counter Value. touch Yes. To reset the maintenance page counter to zero: 1. Touch Reset Maintenance Counter from the Configuration Menu.7500-XXX Maintenance Counter Value The Maintenance Page Count is used to track general printer usage. To cancel the reset operation. 80 scheduled maintenance. Back Reset Maintenance Counter After scheduled maintenance. Reset Maintenance Counter appears in the header and Yes and No appears in a menu below the header. 4.000. All other button presses are ignored. reset the Maintenance Counter. the printer posts an intervention and a status indicator. reset this count to zero. 3. The panel displays the current value of the maintenance counter as illustrated below: vga Maintenance Counter Value: 20 ? Touch Back to return to the Configuration Menu. A print job containing a single printed side will increment the Maintenance Count by one while a print job containing two printed sides (a duplex print job) will increment it by two. 2. touch Back or No. Whenever this count reaches 300.

See “Entering Configuration Menu” on page 3-33. (The Top Margin setting is the same for all trays. • Establish a unique Left Margin setting for each installed paper tray. This setting allows separate Left Margin settings for each media tray. Enter Configuration Menu. Touch REGISTRATION from the Configuration Menu.7500-XXX REGISTRATION Print registration makes sure the printing is properly aligned on the page.) The Registration menu item enables you to: • Establish the Top Margin setting for all installed paper trays. The current margin settings appear on the LCD. 3-36 MFP Service Manual . By adjusting the Top Margin setting. you move the top margin of all installed paper trays either up or down the page. By adjusting the Left Margin setting of a specific paper tray. you move that tray’s left margin either to the right or to the left.

Touch Back to cancel and return to the Configuration Menu. Units 1/300 inch 1/300 inch 1/300 inch 1/300 inch 1/300 inch 1/300 inch Tray 1 Left Margin Tray 2 Left Margin Tray 3 Left Margin Tray 4 Left Margin Tray 5 Left Margin Quick Test 1 Each increment of adjustment corresponds to: • 1 scan at 300 dpi for the Top Margin setting or • 1 pel at 300 dpi for each Left Margin setting 2Increasing the registration value moves text up the page and widens the top margin. decreasing the registration value moves text down the page and narrows the top margin. It also happens when one of the Margins above is adjusted. to the right of the appropriate margin setting.. Margin Setting Top Margin 2 3 Range 1 0.. The entire image moves left or right on the page.50 -50. To change the value of any of the margin settings: 3Increasing 1. the registration value moves the margin to the left. Touch Back to return to REGISTRATION. To print the Quick Test page: 1. The printed Quick Test page consists of: • • • • Alignment diamonds Horizontal lines used for skew adjustment General printer information to include current page count and installed memory The printer’s serial number. no compression or expansion of the image occurs to preserve the right margin. therefore. Touch to decrease the value and to increase the value. therefore.50 -50.50 -50. The device prints a Quick Test page from the appropriate paper tray.7500-XXX Perform a Quick Test.50 This cannot be adjusted. 2. 3. Touch REGISTRATION from the Configuration Menu. 4. at this time an alignment page will print. Quick Test The Quick Test verifies that the Registration margin values of the device's default input source are set appropriately. no compression or expansion of the image occurs to preserve the bottom margin. Touch 2.. Touch Back again to return to the Configuration Menu. Touch Quick Test. and print registration settings Diagnostic aids 3-37 .50 -50. 4. code levels.. Printing Alignment Page appears on the LCD. See “Quick Test” on page 3-10. While the Quick Test page prints...50 -50. The entire image moves up or down the page. The panel displays the setting's name in the header and [setting's current value] in a menu below the header row. decreasing the registration value moves the margin to the right. but is an option in the Registration Menu. Touch Submit to save the change. 3.

7500-XXX The printer always uses media from its default input source to print this test. In this case. Touch Back to return to the Configuration Menu. When printing finishes. The limited (Configuration) and the full (Diagnostics) printed versions of this report display the same panel messages when they print and follow the same layout guidelines. Touch Print Quality Pages from the Configuration Menu. Quick Test Printing. the printer stops printing and Load [Input Source] with [Paper Type] [Paper Size] IR appears on the LCD. the Machine Class ID of its cartridge must match the Machine Class ID stored in the printer’s NVRAM.. that is. Note: When this report is printed from the Configuration Menu. appears on the LCD. To print the Print Quality Pages: 1. the panel returns to REGISTRATION.. No buttons are active while the Quick Test page is printing. 2. While the Quick Test prints. except when the default source only supports envelopes. the device enforces the toner cartridge lockout mechanism. Print Quality Pages (Configuration Menu) This entry enables you to print a report that contains a limited set of the information that appears in the Diagnostics version of the Print Quality Pages report. To generate the most accurate and useful registration information. the printer automatically uses media from Tray 1. appears on the LCD.. 3-38 MFP Service Manual ..or A4-size paper. print the Quick Test on letter. If the default input source is empty. Printing Quality Test Pages.

Diagnostic aids 3-39 . every input option equipped with size sensing hardware automatically registers what size paper it contains. 4. The screen displays each size sensing equipped input source and its current Size Sensing value.7500-XXX SIZE SENSING This setting controls whether the printer automatically registers the size of paper installed in an input source equipped with size sensing hardware. Touch SIZE SENSING from the Configuration Menu. the printer ignores the size detected by the hardware and treats the input source as a non-sensing source. Touch Back to cancel and return to the Configuration Menu. SIZE SENSING Tray 1 Sensing Tray 2 Sensing Tray 3 Sensing Tray 4 Sensing Auto Auto Auto Auto ? Submit Back 2. Touch or to scroll through the setting's other possible values. Size sensing Input source Length Multipurpose feeder (integrated MPF) Tray 1 (integrated 500-sheet drawer) Tray 2 (integrated 500-sheet drawer) Tray 3 (integrated TTM 850-sheet drawer) Tray 4 (integrated TTM 1150-sheet drawer) Tray 3 (optional 2TM 500-sheet drawer) Tray 4 (optional 2TM 500-sheet drawer) Tray 5 (optional HCF 2000-sheet drawer) To change the value of this setting:     Width         1. By turning this setting to Auto. The media size can be set by the operator panel or the data stream. When this setting is turned Off. Touch Submit to save the change. 3.

4. The value of this setting determines which of the two paper sizes these trays will sense automatically. 3. Trays 1 through 4 cannot simultaneously sense A5. but not to the MP Feeder. 2. Touch or to scroll through the setting's possible values. Deactivate On Printer's factory default value To change the value of this setting: 1. To change the value of this setting: 1. Touch Panel Menus from the Configuration Menu. 2. Trays 1 through 4 in cannot simultaneously sense executive and JIS-B5-size paper. The MP Feeder can support these paper sizes regardless of the value of this setting. 4. appears on the touch- PPDS Emulation The value of the PPDS Emulation menu item determines if a device can recognize and use the PPDS datastream. Touch Back to cancel and return to the Configuration Menu. appears on the 3-40 MFP Service Manual . but not to the MP Feeder. Touch PPDS Emulation from the Configuration Menu. The MP Feeder can support these paper sizes regardless of the value of this setting. Panel Menus Selections are to Disable or Enable (default) operator panel menus. [setting's current value] touch-screen.7500-XXX A5/Statement Due to engine limitations. [setting's current value] screen. This setting will apply to all automatic trays. Touch Submit to save the change. This setting will apply to all automatic trays.and statement-size paper. The current value of this setting appears in parentheses to the right of the setting on the Configuration Menu screen. 3. The value of this setting determines which of the two paper sizes these trays will sense automatically. The following table indicates how the value of this setting affects the user default value for the Smartswitch and Printer Language settings: Value of PPDS Emulation setting Activate Resulting value of Smartswitch setting (all ports) Off Resulting value for Printer Language settings PPDS Emulation Note: You can still switch languages on the operator panel or through the PJL ENTER LANGUAGE command. Touch Submit to save the change. Touch or to scroll through the setting's other possible values. B5/Executive Due to engine limitations. Touch Back to cancel and return to the Configuration Menu.

the Power Saver feature cannot be disabled. [setting's current value] touch-screen. then Disabled appears in the Power Saver menu. and Power Saver can be turned off. The following settings are not changed: • Display Language (general settings) • Network/Ports Menu • Standard USB. the LCD displays Restoring Factory Defaults and then Resetting the Device. USB (x) Menus (if an ENA is installed) Energy Conserve This menu controls what values appear on the Power Saver menu. If Off is selected in the Energy Conserve menu. If On is set in the Energy Conserve menu. Touch Energy Conserve from the Configuration Menu. Touch Back to cancel and return to the Configuration Menu. 4. 4. This setting enables you to restore all of the printer’s settings to the base printer settings. Touch or to scroll through the setting's possible values. [setting's current value] touch-screen. Touch to decrease the setting's value. appears on the Diagnostic aids 3-41 . touch to increase the setting's value. 3. or to remove all Lexmark Embedded Solutions applications (LES). Touch Restore Network to restore all network NVRAM settings. 3. the network settings. 2. Touch Min Copy Memory from the Configuration Menu. To change this setting: 1. Touch Submit to save the change. 2. Touch Factory Defaults from the Configuration Menu. The device immediately performs a POR and restores the appropriate settings to their factory default values. that is. When you select either value. appears on the Min Copy Memory Values will only be displayed if the amount of installed DRAM is at least twice the amount of the value. at least 200 MB of installed DRAM is required to display the 100 MB selection. 3. Touch Submit to save the change.7500-XXX Factory Defaults Warning: This operation cannot be undone. 2. To restore the Factory Default settings: 1. Touch Back to cancel and return to the Configuration Menu. Touch Restore Base to restore all non-critical base printer NVRAM settings. To change this setting: 1.

the event log printed from the Diagnostics Menu does include this information. 3. the size of a border around the scanned image that will be erased. 2. Touch Submit to save the change. the printed page will have a 2 mm no-print border. For copies. Touch Submit to save the change. Note: If an advanced password has been established. 4. [setting's current value] touch-screen. 3. 2. The limited (Configuration) and the full (Diagnostics) printed versions of this report display the same panel messages when they print and follow the same layout guidelines. Touch to increase the value or to decrease the value. 3. in millimeters. To change this setting: 1. you must enter this password in order to change the setting. For copies. Touch Back to cancel and return to the Configuration Menu. Touch FB Edge Erase from the Configuration Menu. 2. appears on the FB Edge Erase The ADF Edge Erase and FB Edge Erase settings specify. However. appears on the 3-42 MFP Service Manual . Touch Submit to save the change. The larger of the 2 mm no-print border and the Edge Erase setting will be used in this situation. The larger of the 2 mm no-print border and the Edge Erase setting will be used in this situation. Touch Back to cancel and return to the Configuration Menu. Formatting Fax Flash DO NOT POWER OFF appears on the LCD while the format operation is active. Touch Back to cancel and return to the Configuration Menu. ADF Edge Erase The ADF Edge Erase and FB Edge Erase settings specify. the printed page will have a 2 mm no-print border. EVENT LOG (Configuration Menu) This entry enables you to print a report that contains a limited set of the information that appears in the Diagnostics version of the Event Log report. To print the Event Log: 1. If no advanced password exists. Touch Back to return to the Configuration Menu. Touch Format Fax Storage from the Configuration Menu. See “EVENT LOG” on page 3-22.7500-XXX Format Fax Storage This setting enables you to format the non-volatile storage used for storing faxes. Note: An event log printed from the Configuration Menu will not contain debug information or secondary codes for 900 service errors. Touch to increase the value or to decrease the value. Touch ADF Edge Erase from the Configuration Menu. Touch Print Log. in millimeters. 4. To change this setting: 1. [setting's current value] touch-screen. the size of a border around the scanned image that will be erased. Touch EVENT LOG from the Configuration Menu. you can establish one by using the keyboard that appears on the LCD. To change this setting: 1. 2.

If no advanced password exists. 2. Touch Disk Encryption from the Configuration Menu. Note: If an advanced password has been established. Touch Back to cancel and return to the Configuration Menu. 2. To delete jobs saved on the disk: 1. MP Feeder. Selections are Auto (default). 3. All information on the disk will be unrecoverable. To exit this screen without changing the setting's value. To change the value of this setting: 1. Touch Jobs On Disk from the Configuration Menu. a prompt is sent to the user to load paper in a tray. touch Submit. then the printer completely formats the hard disk. To save the setting's new value. touch Back. touch Back. You can format the newly installed disk or remove it from the device. Touch Back to cancel and return to the Configuration Menu. 4. [setting's current value] touch-screen.7500-XXX Paper Prompts When a tray is out of the indicated paper size. appears on the touch- Jobs On Disk Jobs On Disk allows you to delete buffered jobs saved on the disk. 3. To save the setting's new value. Touch Delete to decrease the setting's value. This setting controls the tray the user is directed to fill. Reformat? appears on the LCD. Touch or to scroll through the setting's possible values. and Manual Env. Touch or to scroll through the setting's other possible values. you must enter this password in order to change the setting. Touch Paper Prompts from the Configuration Menu. Warning: If the value is changed from Enable to Disable or from Disable to Enable. Disk Encryption This setting determines if the printer encrypts the information that it writes to the hard disk. If you remove an encrypted disk from a device and then try to install another disk. The values are Disable and Enable. To change this setting: 1. Touch Env Prompts from the Configuration Menu. To change this setting: 1. 3. To exit this screen without changing the setting's value. MP Feeder. touch Submit. 3. [setting's current value] screen. Disk Corrupted. appears on the Envelope Prompts This setting controls the tray the user is directed to refill when specific envelope size is out. Touch Submit to save the change. you can establish one by using the keyboard that appears on the LCD. Diagnostic aids 3-43 . 2. The selections are Auto (default). touch to increase the setting's value. and Manual Paper. 4. 2.

the printer performs the selected action on the hard disk.7500-XXX When you touch Enable (encryption) or Disable (formatting). If you touch Yes. The following graphic appears when the encryption process is selected: Encrypting Disk 1/2 0% DO NOT POWER OFF The following graphic appears when the formatting process is selected: Formatting Disk 1/2 0% DO NOT POWER OFF 3-44 MFP Service Manual . Continue? appears on the LCD. Contents will be lost. Touch No to cancel or Yes to proceed.

0% indicates the progress of the current stage of the process. 2. 1/2 indicates that the process is currently in the first stage. When the first stage of either process completes. the printer displays either of the following graphics depending on the process selected and then begins the second stage of the process: Encrypting Disk 2/2 0% DO NOT POWER OFF Diagnostic aids 3-45 . 1. The progress bar indicates the overall completion of the entire process by filling in throughout each separate stage.7500-XXX The panel provides many progress indicators during the two-stage process. 3.

Touch Back to cancel and return to the Configuration Menu. Touch Wipe disk now. Wipe Disk This setting provides you with a tool for erasing the contents of a disk. 3. Contents will be lost. Continue? appears on the LCD. the panel returns to Disk Encryption. 3-46 MFP Service Manual . you can establish one by using the keyboard that appears on the LCD. Warning: Wipe Disk removes a disk's data in such a way that it cannot be recovered. you must enter this password in order to change the setting. If no advanced password exists. Note: If an advanced password has been established. After completion. 2. Touch Wipe Disk from the Configuration Menu. To change this setting: 1.7500-XXX Formatting Disk 2/2 0% DO NOT POWER OFF The entire process is complete when the progress bar appears completely shaded and the percentage indicator shows 100%.

1/2 indicates that the process is currently in the first stage. 0% indicates the progress of the current stage of the process. If you touch Yes. 3. 2. the device cancels the Wipe Disk process and returns to the Configuration Menu.7500-XXX If you touch No. the following screen appears: Wiping Disk ½ 0% DO NOT POWER OFF The panel provides the following progress indicators during the execution of this process: 1. Diagnostic aids 3-47 . The progress bar indicates the overall completion of the entire process by filling in throughout each separate stage.

For example. To change this setting: 1. 2. Touch Submit to save the change. Touch Font Sharpening from the Configuration Menu. 3. This setting affects the PostScript. the printer displays the following graphic and then begins the second stage of the process: Wiping Disk 2/2 0% DO NOT POWER OFF The entire process is complete when the progress bar appears completely shaded and the percentage indicator shows 100%. PDF. Font Sharpening This setting allows you to set a text point size below which the high frequency screens are used when printing font data. and XL emulators. This function is not supported when the device generates output at 600 dpi resolution. PCL. all text in font sizes 24 and less will use the high frequency screens. 4. The panel returns to the screen that shows the values for the Wipe Disk setting. at the default 24. The values for this setting range from 0 to 150.7500-XXX When the first stage of the process completes. 3-48 MFP Service Manual . Touch to increase the value or to decrease the value. Touch Back to cancel and return to the Configuration Menu.

3. When the setting is Enabled. Diagnostic aids 3-49 . To change this setting: 1. the printer begins functioning in Standby Mode when it remains idle for an amount of time. Touch Short Edge Printing from the Configuration Menu. 2. Touch Submit to save the change. Touching Disabled turns off the tray low prompts. Touch Submit to save the change. The Standby Mode enables the printer: • To consume less energy than when operating in normal mode but not as little as when operating in Power Saver • To return to the Ready state more quickly than when operating in Power Saver Short Edge Printing The default printing orientation is long edge. The default is On. Touch Require Standby from the Configuration Menu. 2. If no advanced password exists. you must enter this password in order to change the setting. Touch Require Standby from the Configuration Menu. 3. If the setting Disabled (default) is selected. To change this setting: 1. The default is Enabled. 3. you can establish one by using the keyboard that appears on the LCD. 2. This setting allows you to enable or prohibit short edge fed paper. Touch Submit to save the change. To change this setting: 1. Touch Back to cancel and return to the Configuration Menu. To change this setting: 1. Touch Back to cancel and return to the Configuration Menu. Touch LES Applications from the Configuration Menu. a prompt will ask you to use the correct paper size. Touch Back to cancel and return to the Configuration Menu. If Standby Mode is on. Note: If an advanced password has been established. Tray Low Message This setting allows you to disable any Tray Low warnings that the printer may register. 2. you can feed paper either long edge or short edge. The default is Enabled. If they are fed short edge.7500-XXX Require Standby This setting determines if the Standby Mode is On or Off. Touch Submit to save the change. Touch Back to cancel and return to the Configuration Menu. 3. LES Applications This disables all installed Lexmark Embedded Solution applications. letter and A4 paper can only be fed long edge.

The default is 1 second.25 seconds to 5 seconds. The printer performs a POR. The delay ranges from . Touch Back to cancel and return to the Configuration Menu. Resetting the Printer appears on the LCD. 4. Touch Key Repeat Initial Delay from the Configuration Menu. Touch Back to cancel and return to the Configuration Menu.25 seconds. Touch Submit to save the change.7500-XXX Key Repeat Initial Delay When a key is touched repeatedly. Touch Key Repeat Initial Delay from the Configuration Menu. Menus 3-50 MFP Service Manual . 2. 3. Exiting Configuration Menu From the Configuration Menu. 2. touch Back until a graphic appears with Exit Config Menu in the lower right corner. this is the delay before the key begins repeating. The range is 1—100. Key Repeat Rate This is the number of times per second that a repeating key will repeat. 4. 3. Touch to increase the value or to decrease the value. Touch Exit Config Menu to exit the Configuration Menu. and the following graphic appears on the LCD: Copy Fax E-Mail FTP Status/ Supplies Ready. Toner low. Touch any button to begin. Touch to increase the value or to decrease the value. with a default of 15 times per second. To change this setting: 1. Values are given in increments of . Touch Submit to save the change. To change this setting: 1.

7500-XXX Import Print Defect Guide Here::: Diagnostic aids 3-51 .

20 mm 43.50 mm 94.7500-XXX Repeating defects Roll PC drum Charge roll Transfer roll Fuser heat roll Fuser pressure roll Registration roll Pitch 94.72 mm 78.96 mm 3-52 MFP Service Manual .96 mm 58.20 mm 43.

such as turning off power before removing logic boards: • Keep the ESD-sensitive part in its original shipping container (a special “ESD bag”) until you are ready to install the part into the machine.) Prevent ESD-sensitive parts from being accidentally touched by other personnel. Repair information 4-1 . • Make the least-possible movements with your body to prevent an increase of static electricity from clothing fibers. • Put the ESD wrist strap on your wrist. This discharges any static electricity in your body to the machine. Connect the wrist band to the system ground point. Handling ESD-sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). • Machine covers and metal tables are electrical grounds. and do not put unprotected ESD-sensitive parts on a table. if you need to put down the ESD-sensitive part for any reason. Be extra careful in working with ESD-sensitive parts when cold-weather heating is used. Repair information Warning: Read the following before handling electronic parts. If possible. use the following instructions in addition to all the usual precautions. first put it into its special bag. If you are removing a pluggable module. • Do not place the ESD-sensitive part on the machine cover or on a metal table. because low humidity increases static electricity. They increase the risk of damage because they • • • make a discharge path from your body through the ESD-sensitive part. Install machine covers when you are not working on the machine. do not touch its pins. use the correct tool. • Hold the ESD-sensitive part by its edge connector shroud (cover).7500-XXX 4. (Large metal objects can be discharge paths without being grounded. carpets. keep all ESD-sensitive parts in a grounded metal cabinet (case). To prevent damage to ESD-sensitive parts. and furniture.

When servicing parts for which no procedure is described. make note of their positions during service. observe the assembly before starting the service. 4-2 MFP Service Manual . Note: Though the optional parts are assumed to be removed. Before starting service work CAUTION: While performing service around the fuser assembly. Make sure your fingers are not under the MFP when you lift or set it down. Note: A wide variety of screws are used. Note: Parts are controlled as spare parts. ensure the fuser area has cooled down. The MFP weighs approximately 70 kg (154 lb) and requires at least four people to lift it safely.7500-XXX Removal procedures CAUTION: Remove the power cord from the printer or electrical outlet before connecting or disconnecting any cable or electronic board or assembly for personal safety and to prevent damage to the printer. they may not be removed if not required for the purpose of service. Parts removal and replacement procedures are described in this chapter. Disconnect any connections between the printer and PCs/peripherals.

Remove the exit 2 unit assembly. Open the printer front door assembly (A). Remove the one screw securing the front left cover (B) to the machine. 2. See “Exit 2 unit assembly removal” on page 4-315. 4. 3. A B Repair information 4-3 .7500-XXX Printer front left cover removal 1. Remove the printer front left cover (B).

6. 5. 4. Go to“Printer front door assembly removal” on page 4-6. if equipped. Remove the switch (printer front door interlock) (B). Remove the printer front left cover. Go to“Top cover assembly removal” on page 4-5. Release the hooks securing the switch (printer front door interlock) (B) to the bracket (A). 2. See “Front inner cover removal” on page 4-8.7500-XXX Switch (printer front door interlock) removal Note: First remove the bridge unit and finisher. 8. 3. Connector Front B A Hooks 4-4 MFP Service Manual . 7. Remove one screw securing the bracket (A). Refer to the Options Service Manual. Remove the front inner cover. Remove the printer front door assembly. Disconnect the connector from the switch (printer front door interlock) (B). 1. Remove the top cover assembly. See “Printer front left cover removal” on page 4-3.

Remove the printer front left cover. if equipped. 2. 3. See “Operator panel assembly removal” on page 4-136. 5. 4. Remove the operator panel assembly. See “Printer front door assembly removal” on page 4-6. See “Printer front left cover removal” on page 4-3. Remove the printer front door assembly.7500-XXX Top cover assembly removal Note: First remove the bridge unit and finisher. Remove the top cover assembly (A) by sliding it to the right and then forward in the direction of the arrow. 1. Remove two screws securing the top cover assembly (A). A Front Repair information 4-5 .

#2 A Hook B Front A #1 A 4-6 MFP Service Manual . and remove it. 4. 5.7500-XXX Printer front door assembly removal 1. With the front door support strap (B) disconnected. Remove the front door support strap (B) securing the printer front door assembly (A) to the printer by releasing the plastic hook. 6. Slide the printer front door assembly (A) to the left (as shown by arrow #2) to remove the printer front door assembly (A) from the left hinge point. Open printer front door assembly (A). Slide the printer front door assembly (A) first to the right (as shown by arrow #1) to remove the printer front door assembly (A) from the right hinge point. place the printer front door assembly (A) in the lowermost position. 2. Raise the printer front door assembly to it’s upright position. 3.

Open the printer front door assembly. A C Hooks B Repair information 4-7 . 5. Remove one screw securing the front door support strap (A) to the printer front door assembly (B). Remove the front door magnetic catch (C). 4.7500-XXX Front door support strap and front door magnetic catch removal 1. 2. 3. Release two hooks on the printer front door assembly securing the front door magnetic catch (C). Remove the front door support strap (A).

7500-XXX Front inner cover removal 1. 4. start with the four plastic hooks on the bottom of the front inner cover. Remove the front inner cover (A). Hook Front Hook A Note: To reinstall the front inner cover (A). See “Top cover assembly removal” on page 4-5. Remove the PC cartridge. 3. Remove the three screws securing the front inner cover (A). Remove the printer front door assembly. See “Printer front left cover removal” on page 4-3. 2. 4-8 MFP Service Manual . 6. See “Printer front door assembly removal” on page 4-6. Remove the printer front left cover. 5. Remove the top cover assembly.

A Rear Repair information 4-9 . finisher and finisher docking bracket. if equipped. remove the bridge unit. 3. Note: The right upper cover (A) may take some extra force to remove. Move the lower edge of the right upper cover (A) downward to release the right upper cover (A). 4.7500-XXX Right upper cover removal Note: First. Move the upper edge of the right upper cover (A) downward and outward as shown by the arrow. 1. Remove two screws securing the right upper cover (A). Remove the right upper cover (A). 2.

A Rear 4-10 MFP Service Manual . Remove the right lower cover (A) by lifting it upward then outward. Pull out media Tray 1 and media Tray 2. 2. Note: The right lower cover may require some force to remove.7500-XXX Right lower cover removal 1. Remove the right upper cover. See “Right upper cover removal” on page 4-9. 3.

Remove the controller box side cover. 5. Open the rear motor cover (A) by swinging it outward in the direction of the arrow. See “Controller box side cover removal” on page 4-18. 2.7500-XXX Rear motor cover removal 1. Remove the rear motor cover (A). Rear A Repair information 4-11 . 3. 4. Remove the rear RIP card cover. Remove the two screws securing the rear motor cover (A). See “Rear RIP card cover removal” on page 4-13.

5. Remove the rear lower cover (A). 2. Remove the rear motor cover.7500-XXX Rear lower cover removal 1. 4. Remove the rear RIP card cover. See “Controller box lower cover removal” on page 4-17. Remove the controller box lower cover. See “Rear motor cover removal” on page 4-11. 3. Rear A 4-12 MFP Service Manual . See “Rear RIP card cover removal” on page 4-13. Remove the two screws securing the rear lower cover (A).

Loosen the two screws securing the rear RIP card cover (A).7500-XXX Rear RIP card cover removal 1. Rear A Repair information 4-13 . Remove the rear RIP card cover (A) by moving it in the direction of the arrow. 2.

Rear B A 4-14 MFP Service Manual .7500-XXX Option hookup cover removal Remove the option hookup cover (A) from the rear lower cover (B) by moving it outward in the direction of the arrow.

Remove the rear RIP card cover. Remove the scanner interface cable assembly (A). Remove the ADF interface cable assembly (B). See “Rear motor cover removal” on page 4-11. 5. See “Controller box side cover removal” on page 4-18.7500-XXX Rear upper cover removal 1. 6. See “Rear RIP card cover removal” on page 4-13. 4. Remove the controller box side cover. Repair information 4-15 . 2. A Rear B 3. Remove the rear motor cover. Remove the four screws securing the rear upper cover (C) to the machine.

Remove the rear upper cover (C).7500-XXX 7. Rear C 4-16 MFP Service Manual .

Remove the rear RIP card cover. Remove the controller box lower cover (A). See “Rear RIP card cover removal” on page 4-13. 2.7500-XXX Controller box lower cover removal 1. Rear A Repair information 4-17 . Remove the two screws securing the controller box lower cover (A) to the machine. 3.

Remove the rear RIP card cover. Release the two hooks securing the controller box side cover (A) to the machine.7500-XXX Controller box side cover removal 1. Remove the controller box side cover (A). Rear A 4-18 MFP Service Manual . 2. See “Rear RIP card cover removal” on page 4-13. 3.

1. 3. Remove one screw securing the switch (media size) (A) to the bracket inside the machine. Remove media Tray 1 and media Tray 2. Connector A Front Connector Repair information 4-19 . 4.7500-XXX Switch (media size) removal Note: This procedure can be applied to tray 1 or tray 2 switch (media size). Remove the connector from switch (media size) (A). 2. Remove the switch (media size) (A).

3. See “MPF feed unit assembly removal” on page 4-54. Remove the printer left door assembly. Remove the vertical drive gear assembly. Pull out media Tray 1. 4. Remove the MPF rear cover. See “Vertical drive gear assembly removal” on page 4-67. See “Printer left door assembly removal” on page 4-75. See “MPF rear cover removal” on page 4-58. 2. Remove the MPF feed unit assembly.7500-XXX Media feed unit assembly 1 removal 1. 5. Tray 1 Front 4-20 MFP Service Manual .

Release the harness from the plastic clamps on the machine. 7. 8. 9. Remove the vertical turn mylar guide (A). Warning: The vertical turn mylar guide will take extra force to remove.7500-XXX 6. Release the plastic bosses on both ends of the vertical turn mylar guide (A). Disconnect the connector. Be careful not to damage it. A Left Repair information 4-21 .

11. Remove the media feed unit assembly (B) in the direction of the arrow. Clamp B Front 4-22 MFP Service Manual . Remove the two screws securing the media feed unit assembly (B).7500-XXX 10.

See “MPF rear cover removal” on page 4-58. See “Vertical drive gear assembly removal” on page 4-67. 3. See “Printer left lower door assembly removal” on page 4-70. 5.7500-XXX Media feed unit assembly 2 removal 1. Remove the MPF rear cover. Tray 2 Front Repair information 4-23 . See “MPF feed unit assembly removal” on page 4-54. Remove the printer left door assembly. Pull out media Tray 2. Open the printer left lower door assembly. 6. Remove the MPF feed unit assembly. 2. 4. See “Printer left door assembly removal” on page 4-75. Remove the vertical drive gear assembly.

Remove the vertical turn guide (A).7500-XXX 7. Left A 4-24 MFP Service Manual . Release the plastic bosses on both ends of the vertical turn guide (A). 8.

Remove the two screws securing the media feed assembly (B). Remove the media feed assembly (B) in the direction of the arrow. 10.7500-XXX 9. 12. Disconnect the harness connector from the machine. Clamp Harness connector Left B Repair information 4-25 . Release the harness from the plastic clamps on the machine. 11.

Remove the media tray. Remove the metal bottom plate (A) by sliding it off the rear boss. 2.7500-XXX Media tray side guides removal 1. 3. 4. Remove the two e-rings securing the metal bottom plate (A) to the media tray using a small prying tool. Push the front hinge point (B) in the direction of the arrow to release the front boss from the metal bottom plate (A). E-ring A Rear boss Tray Front Front E-ring A Boss B Square hole 4-26 MFP Service Manual .

Remove the pinion gears (C).7500-XXX 5. 6. Remove the two screws securing the two pinion gears (C) to the media tray. Repair information 4-27 .

7500-XXX 7. C E D Front Note: Before reinstalling the pinion gears (C). Remove the front media guide assembly (D) and the rear media guide (E) by sliding them toward the center of the media tray assembly and lifting up. slide the front media tray guide assembly (D) and the rear 4-28 MFP Service Manual .

E C Front Repair information 4-29 . Ensure the media side guides slide smoothly.7500-XXX media guide (E) to their outward most positions.

Remove the media side guide actuator (A). 3. Remove the media tray. A Front Hole Hook D Lock lever Square hole 4-30 MFP Service Manual .7500-XXX Media tray end guide removal 1. See “Media tray side guides removal” on page 4-26. Remove the media tray side guides. 2.

6. Remove the media end guide actuator (C).7500-XXX 4. B Hook C End guide Front Repair information 4-31 . and slide the media tray end guide (D) toward the center of the media tray assembly to remove. 7. 5. and remove the screw and two hooks securing the actuator link (B) to the media tray. Release the boss on the media end guide actuator (C) from the hole in the actuator link (B) by moving the link in the direction of the arrow. Turn the media tray assembly right side up. Turn the media tray assembly upside down.

2. B A C Rear Note: Extra force is required to pull the tray lift coupling gear 13 tooth (B) and the tray lift gear 13/60 tooth (C) from bracket (A). 3. 4. Remove the tray lift coupling gear 13 tooth (B) from bracket (A). 5. 4-32 MFP Service Manual . Remove the tray lift gear 13/60 tooth (C) from bracket (A). Remove the two screws securing bracket (A).7500-XXX Media tray lift gear group removal 1. Remove the media tray from the machine. Remove the bracket (A).

B A Connector Rear Repair information 4-33 . 2. Remove the two screws securing the media feed lift motor (A) to the media feed unit assembly (B). Remove the media feed unit. Disconnect the harness from the media feed lift motor (A). 3. Remove the media feed lift motor (A). See “Media feed unit assembly 1 removal” on page 4-20 or “Media feed unit assembly 2 removal” on page 4-23.7500-XXX Media feed lift motor removal 1. 4.

Remove the harness from bracket (A). Remove the printer left door. 10. See “Vertical drive gear assembly removal” on page 4-67.7500-XXX Tray lift coupling assembly removal 1. See “Media feed unit assembly 1 removal” on page 4-20 or “Media feed unit assembly 2 removal” on page 4-23. Remove three screws securing bracket (A) to the media feed unit. 11. See “MPF rear cover removal” on page 4-58. 5. Remove bracket (A). Remove the tray lift coupling gear 31 tooth (C). Remove the MPF feed unit assembly. Remove the spring (D). Remove the vertical drive gear assembly. ensure all gears and washers attached to bracket (A) are securely installed. Remove the e-ring with a prying tool securing the tray lift coupling (B) to bracket (A). 9. Remove the MPF rear cover. 3. 6. 4-34 MFP Service Manual . See “Printer left door assembly removal” on page 4-75. 7. 4. 8. Note: The gears may become detached from bracket (A). See “MPF feed unit assembly removal” on page 4-54. 2. Remove the media feed unit assembly. Clamp Washer E-ring A B Rear D C Note: Before reinstalling.

Remove the three screws securing the bracket (A) to the media feed unit assembly. Remove the bracket (A). 5. Note: The gears may become detached from the bracket (A). Harness Clamp Washer A B Rear Repair information 4-35 . Remove the media feed unit assembly. Remove the harness from the bracket (A). 2. 3.7500-XXX Tray lift one way clutch / gear assembly removal 1. Go to“Media feed unit assembly 1 removal” on page 4-20 or “Media feed unit assembly 2 removal” on page 4-23. 4. Remove the tray lift one-way clutch (B).

7500-XXX 6. 4-36 MFP Service Manual . Harness Washer C A Rear Note: Before reinstalling. Remove the tray lift one-way gear 24 tooth (C). ensure all gears and washers are securely attached to the bracket (A).

13 tooth (B). Note: Gears may become detached from the bracket (A). Harness Clamp Washer A Rear Note: Before reinstalling. 2. Remove the harness from the bracket (A). Remove the tray lift one-way clutch.7500-XXX Media feed unit drive gear . ensure all gears and washers are securely attached to the bracket (A). 7. Remove the three screws securing the bracket (A) to the media feed unit assembly. Remove the appropriate media feed unit assembly. 6. 4. Remove the media feed unit drive gear . See “Tray lift one way clutch / gear assembly removal” on page 4-35. Repair information 4-37 .13 tooth removal 1. See “Media feed unit assembly 1 removal” on page 4-20 or “Media feed unit assembly 2 removal” on page 4-23. Remove the bracket (A). See “Tray lift one way clutch / gear assembly removal” on page 4-35. Remove the tray lift one-way gear 24 tooth. 3. 5.

Remove the appropriate media feed unit assembly.7500-XXX Media out actuator removal 1. 2. Remove the two bosses on the media out actuator (A) to the media feed unit assembly. 3. See “Media feed unit assembly 1 removal” on page 4-20 or “Media feed unit assembly 2 removal” on page 4-23. Remove the media out actuator (A). Front A Bosses Lower view 4-38 MFP Service Manual .

Disconnect the connector from the sensor (media level) (A). 4. Front A Harness Hooks Lower view Repair information 4-39 .7500-XXX Sensor (media level) removal 1. Remove the sensor (media level) (A). 3. Release the hooks securing the sensor (media level) (A) to the media feed unit. See “Media feed unit assembly 1 removal” on page 4-20 or “Media feed unit assembly 2 removal” on page 4-23. 2. Remove the appropriate media feed unit assembly.

7500-XXX Sensor (media out) removal 1. See “Media feed unit assembly 1 removal” on 2. Release the hooks securing the sensor (media out) (A) to the media feed unit. 3. See “Media out actuator removal” on page 4-38. Disconnect the connector from the sensor (media out) (A). 5. Remove the appropriate media feed unit assembly. 4. page 4-20 or “Media feed unit assembly 2 removal” on page 4-23. Remove the sensor (media out) (A). Remove the media out actuator. Front Harness A Hook Hooks Lower view 4-40 MFP Service Manual .

5. page 4-20 or “Media feed unit assembly 2 removal” on page 4-23.7500-XXX Sensor (pre-feed) removal 1. 3. Release the hook securing the sensor (pre-feed) (A). Remove the sensor (pre-feed) (A). See “Media feed unit assembly 1 removal” on 2. 4. Remove the sensor (pre-feed) (A) from the feed unit front guide (B). Disconnect the connector from the sensor (pre-feed) (A). Remove the appropriate media feed unit assembly. Hook Front A B Repair information 4-41 .

7500-XXX Media feed unit drive gear . 3. Remove the bracket (A). Remove the media feed unit drive gear . Remove the appropriate media feed unit assembly. ensure all gears and washers are securely attached to the bracket (A).28 / 21 tooth removal 1. 2. 4-42 MFP Service Manual . See “Media feed unit assembly 1 removal” on page 4-20 or “Media feed unit assembly 2 removal” on page 4-23. Remove the harness from the bracket (A). 4. Note: The gears may become detached from the bracket (A). Remove the three screws securing the bracket (A) to the media feed unit assembly.28 / 21 tooth (B). Harness Clamp Washer A Rear B Rear Note: Before reinstalling. 5.

Remove the three screws securing the bracket (A) to the media feed unit assembly. Harness Clamp Washer A Rear Rear B Repair information 4-43 .29 tooth removal 1. See “Media feed unit assembly 1 removal” on page 4-20 or “Media feed unit assembly 2 removal” on page 4-23. Remove the harness from the bracket (A). 2. Remove the appropriate media feed unit assembly.29 tooth (B). 5. Remove the bracket (A).7500-XXX Media feed unit drive gear . 3. Remove the media feed unit drive gear . 4. Note: The gears may become detached from the bracket (A).

ensure all gears and washers are securely attached to the bracket (A). Harness Clamp Washer A Rear Rear B Note: Before reinstalling.29 tooth (B).7500-XXX 6. Remove the media feed unit drive gear . 4-44 MFP Service Manual .

Remove the feed roll (B). Move the feed unit front guide (A) in the direction of the arrow.7500-XXX Feed roll removal 1. Note: Do not touch the rubber surface of the feed roll (B). 4. C B Hook A Front Repair information 4-45 . Release the hook securing the feed roll (B) to the shaft (C). 2. 3. Remove the media tray.

Remove the feed roll one way clutch (A) from the shaft (B). Remove the media tray. 2.7500-XXX Feed roll one way clutch removal 1. See “Feed roll removal” on page 4-45. Remove the feed roll. B A Front 4-46 MFP Service Manual . 3.

3. Remove the feed roll one-way gear 22 tooth (A) from the shaft (B). 4. See “Feed roll removal” on page 4-45. 2.7500-XXX Feed roll one way gear 22 tooth removal 1. Remove the feed roll one way clutch. B A Front Repair information 4-47 . See “Feed roll one way clutch removal” on page 4-46. Remove the feed roll. Remove the media tray.

7500-XXX Separation roll one way friction clutch removal 1. 4. Remove the separation roll. Front B C A 4-48 MFP Service Manual . Remove the separation roll spacer (A) from the shaft (B). 2. Remove the media tray. Remove the separation roll one-way friction clutch (C) from the shaft (B). 3. See “Separation roll removal” on page 4-49.

Move the feed unit front guide (A) in the direction of the arrow. Release the hook securing the separation roll (B) to the shaft (C). do not touch the rubber surface of the separation roll (B).7500-XXX Separation roll removal 1. A Front C B Note: Before reinstalling. 4. 3. Repair information 4-49 . Remove the separation roll (B). Remove the media tray. Note: Do not touch the rubber surface of the feed roll (B). 2.

2. Release the pick roll. Remove the pick roll idler gear .7500-XXX Pick roll idler gear 33 tooth removal 1. See “Pick roll removal” on page 4-51. See “Pick roll drive gear 25 tooth removal” on page 4-52. 4.25 tooth.33 tooth (A). 3. Remove the media tray. Front A 4-50 MFP Service Manual . Remove the pick roll drive gear .

C Hook B A Front Note: Before reinstalling. Remove the pick roll (B).7500-XXX Pick roll removal 1. Note: Do not touch the rubber surface of the feed roll (B). 3. 4. Remove the media tray. Repair information 4-51 . do not touch the rubber surface of the pick roll (B). 2. Release the hook securing the pick roll (B) to the shaft (C). Move the media feed unit front guide (A) in the direction of the arrow.

Remove the pick roll drive gear 25 tooth (A) from the shaft (B).7500-XXX Pick roll drive gear 25 tooth removal 1. Remove the media tray. 2. B A Front 4-52 MFP Service Manual . See “Pick roll removal” on page 4-51. Remove the pick roll. 3.

2. 3. Remove the media feed unit assembly. 5. See “Media feed unit assembly 1 removal” on page 4-20 or “Media feed unit assembly 2 removal” on page 4-23. Remove the three screws securing the bracket (A) to the media feed unit assembly. Note: The gears may become detached from the bracket (A). 6. Remove the bracket (A). Remove the feed unit drive gear 27 tooth (B). Remove the hook securing the feed unit drive gear 27 tooth (B) to the shaft (C). 4. Repair information 4-53 .7500-XXX Feed unit drive gear 27 tooth removal 1. ensure all gears and washers are securely attached to the bracket (A). Harness Clamp Washer A Rear Hook C B Note: Before reinstalling. Remove the harness from the bracket (A).

Remove the two screws securing the MPF feed unit assembly (A). Remove the MPF rear cover. 4-54 MFP Service Manual . 4.7500-XXX MPF feed unit assembly removal 1. “MPF rear cover removal” on page 4-58. place the harness along the slot on the left of the MPF feed unit assembly (A) so it does not pinch the harness between the feed unit. Clamp Left A Note: Before reinstalling. Release the harness from the clamp. 2. 5. Remove the MPF feed unit assembly (A). 3. Disconnect the connector.

“MPF feed unit assembly removal” on page 4-54. 5. 2. 3. See “MPF rear cover removal” on page 4-58. Remove the MPF rear cover.7500-XXX MPF media out actuator and upper frame removal 1. Remove the MPF feed unit assembly. Remove the upper frame (A) by moving it up and out in the direction of the arrow. Hook A Hook (Upper frame) Slot Right B Repair information 4-55 . then slide it out in the direction of the arrow. Remove the two hooks securing the upper frame (A). Remove the MPF media out actuator (B) by prying it outward with a flat tip screwdriver. 4.

3. Remove the two hooks securing the upper frame (A) to the MPF feed unit assembly. See “MPF feed unit assembly removal” on page 4-54. Remove the sensor (MPF media out) (B). 6. 2. 7. Remove the upper frame (A) by moving it up and out in the direction of the arrow.7500-XXX Sensor (MPF media out) removal 1. Remove the MPF feed unit assembly. Remove the MPF rear cover. 5. Hook A Connector Hook (Upper frame) Slot Right B 4-56 MFP Service Manual . See “MPF rear cover removal” on page 4-58. 4. Disconnect the connector from the sensor (MPF media out) (B). Release the hooks securing the sensor (MPF media out) (B) in the upper frame (A).

Remove the two end screws securing the upper bracket (A) to the MPF feed unit assembly. Note: Do not touch the plastic surface of the MPF pinch roll. Go to “MPF rear cover removal” on page 4-58. Remove the MPF feed unit assembly.7500-XXX MPF transport pinch roll assembly removal 1. Release the bosses securing the MPF transport pinch roll assembly (B) to the upper bracket. 5. Remove the MPF rear cover. 2. 3. 7. Repair information 4-57 . Note: Bushings and springs may become detached. 6. Remove the MPF transport pinch roll assembly (B) by moving it in the direction of the arrow. Remove the one center screw securing the MPF transport pinch roll assembly (B) to the upper bracket (A). See “MPF feed unit assembly removal” on page 4-54. A Boss B Boss Left Note: Before reinstalling. Remove the upper bracket (A). ensure you do not touch the plastic roll surface. 4.

Remove the MPF rear cover (A).7500-XXX MPF rear cover removal 1. Connector Rear A 4-58 MFP Service Manual . 2. Remove the one screw securing the MPF rear cover (A).

Remove the three screws securing the idler gear bracket assembly (B) to the MPF feed unit assembly. Remove the MPF feed unit assembly. Remove the MPF rear cover. 6. Remove the MPF feed drive gear pickup and pickup spring (A and C). 2. Remove the idler gear bracket assembly (B). or damage may occur. Remove the drive gear cam (E) and the drive stopper (H). E H D C A G B F 9. Repair information 4-59 . or damage may occur. 7. See “MPF rear cover removal” on page 4-58. Remove the small spring (D) from the drive cam gear (E).7500-XXX MPF feed drive gear group removal 1. See “MPF feed unit assembly removal” on page 4-54. Release the hooks securing the MPF feed drive gear pickup (C) to the shaft. Warning: Depress the pick solenoid lever (F) and the pick lever (G) while performing step 8. 3. 8. Warning: Before reinstalling. 5. Remove the pickup spring (A) from the idler gear bracket assembly (B). depress the pick solenoid lever and the pick lever while replacing the drive gear cam (E) and the drive stopper (H). Note: Leave the pickup spring (A) attached to the MPF feed drive gear pickup (C). 4.

See “MPF feed shaft assembly removal” on page 4-63. 4. 4-60 MFP Service Manual . Remove the separation pad (B) and the shaft (C) by moving it in the direction of the arrow from the backside. See “MPF rear cover removal” on page 4-58. and pry the shaft out with a flat blade screwdriver. See “MPF feed unit assembly removal” on page 4-54. Turn the MPF upside down. 6. ensure the two springs (A) remain in the proper position during reassembly of the feed shaft assembly and MPF feed roll. 5. B A C A Rear Botton C Front Note: Before reinstalling.7500-XXX MPF pressure pad removal 1. Remove the MPF feed unit assembly. Remove the MPF rear cover. Remove the MPF feed shaft assembly. 3. Remove the two springs (A) under the pressure pad (B). See “MPF pick roll removal” on page 4-64. 7. Remove the MPF pick roll. 2.

Repair information 4-61 . Remove the e-clip with a prying tool securing the MPF transport roll assembly (C) to the MPF feed unit assembly. 7. Remove the MPF transport gear . 2. Remove the two bushings 8 mm (D). Remove the MPF feed unit assembly.18 tooth will be tight and requires extra force to remove. 5.18 tooth (A). See “MPF feed unit assembly removal” on page 4-54.7500-XXX MPF transport roll assembly removal 1. Note: When removing the MPF transport roll assembly (C). Remove the two end screws securing the upper bracket to the MPF feed unit assembly. 4. See “MPF rear cover removal” on page 4-58. E-clip C D Right D B A Note: Before reinstalling the MPF transport roll assembly (C). 9. do not touch the rubber surface. Note: The MPF transport gear . Remove the transport shaft collar (B). Remove the MPF transport roll assembly by moving it rightward then upward in the direction of the arrow. 3. 8. do not touch the rubber surface. Remove the MPF rear cover. 6. Remove the upper bracket.

Remove the MPF feed drive gear group. See “MPF feed unit assembly removal” on page 4-54. Remove the MPF pick solenoid (A). 6. See “MPF feed drive gear group removal” on page 4-59. Remove the MPF rear cover. Remove one screw securing the pick solenoid (A). Remove the spring (C). Disconnect the connector from the pick solenoid (A). Remove the MPF feed unit assembly. 5. 2.7500-XXX MPF pick solenoid / pick lever removal 1. lower the actuator (B). 3. C B Rear Actuator A 4-62 MFP Service Manual . 4. Remove the pick lever (B). 8. Note: When removing the pick solenoid (A). See “MPF rear cover removal” on page 4-58. 7.

3. 6. See “MPF pick roll removal” on page 4-64. Hook E-Clip C A C B B E-Clip Rear C Repair information 4-63 . See “MPF feed unit assembly removal” on page 4-54. Release the hooks securing the two feed shaft cams (C). Remove the feed shaft assembly (A) by moving it to the side then upwards in the direction of the arrow. Remove the two bushings (B). Remove the two e-rings with a prying tool that secures the feed shaft assembly (A) to the MPF feed unit assembly. and slide them inward towards the center of the MPF feed shaft assembly (A). Remove the MPF pick roll. Remove the MPF feed drive gear group. See “MPF rear cover removal” on page 4-58. 4. 7. 5. Remove the MPF feed unit assembly. 2.7500-XXX MPF feed shaft assembly removal 1. 8. Remove the MPF rear cover. See “MPF feed drive gear group removal” on page 4-59.

do not touch the rubber surface. Remove the two end screws securing the upper bracket (A) to the MPF feed unit assembly. do not touch the rubber surface. 2. Remove the MPF rear cover. Note: When removing the MPF pick roll (C). 4-64 MFP Service Manual . See “MPF feed unit assembly removal” on page 4-54. 5. A C Hook B Pin D Hook Left B Note: Before reinstalling the MPF pick roll assembly (C).7500-XXX MPF pick roll removal 1. 4. See “MPF rear cover removal” on page 4-58. Remove the MPF feed unit assembly. 6. and slide them both outward. Remove the upper bracket (A). Release the two hooks securing the two feed shaft cores (B). Remove the MPF pick roll (C) from the feed shaft assembly (D) by sliding it to the right in the direction of the arrow and lifting upward. 3.

Remove three screws securing the idler gear bracket assembly (B) to the MPF feed unit assembly. 3. 2. Remove the idler gear bracket assembly (B). Remove the MPF rear cover. Note: Leave the pickup spring (A) attached to the MPF feed drive gear pickup (C). 6. Remove the MPF upper frame. Remove the green ground wire (D) from the idler gear bracket assembly (B). See “MPF feed unit assembly removal” on page 4-54. Remove the pickup spring (A) from the idler gear bracket assembly (B). C A Rear Hook D B Repair information 4-65 .7500-XXX MPF fold down tray assembly removal 1. 5. Remove the green (D) ground wire from the clamp. 8. See “MPF media out actuator and upper frame removal” on page 4-55. 4. See “MPF rear cover removal” on page 4-58. Remove the MPF feed unit assembly. 7.

11. 10. Note: Before reinstalling the idler gear bracket assembly (B). Remove the MPF fold down tray assembly (E). Disconnect the connector leading to the MPF fold down tray assembly (E). Raise the MPF fold down tray assembly (E) to its upright position.7500-XXX 9. E Front 4-66 MFP Service Manual . and slide it to the side. ensure the wiring is not pinched.

Remove the three screws securing the vertical drive gear assembly (A).7500-XXX Vertical drive gear assembly removal 1. A Left Repair information 4-67 . Open the printer left lower door assembly. 4. Release the harness from the clamp on the vertical drive gear assembly (A). See “MPF feed unit assembly removal” on page 4-54. 2. 3. Remove the printer left door assembly. 5. 7. 6. Remove the MPF feed unit assembly. Remove the MPF rear cover. See “Printer left door assembly removal” on page 4-75. Remove the vertical drive gear assembly (A). See “MPF rear cover removal” on page 4-58.

See “MPF feed unit assembly removal” on page 4-54. 5. Remove the MPF feed unit assembly. 2. Disconnect the harness from the switch (left lower door interlock) (A). See “Printer left door assembly removal” on page 4-75. 7. 3. Remove the MPF rear cover. 6. 4. See “MPF rear cover removal” on page 4-58.7500-XXX Switch (left lower door interlock) 1. Remove the vertical drive gear assembly. See “Vertical drive gear assembly removal” on page 4-67. Remove the lower switch (left lower door interlock) (A). B A Left 4-68 MFP Service Manual . Release the hooks securing the switch (left lower door interlock) (A) to the vertical drive gear assembly (B). Remove the printer left door assembly.

8. See “Printer left door assembly removal” on page 4-75. Remove the e-clip with needle nose pliers on the front side securing the media transport roll (B). 3. 5. Note: When removing the media transport roll assembly (B). Remove the tray 2 feed-out sensor guide (A) while pulling on its center most point. 10. Repair information 4-69 . Remove the transport roll rear bushing (D). 9. Remove the media transport roll assembly (B) by sliding it in the direction of the arrow and pulling out. See “MPF feed unit assembly removal” on page 4-54. Remove the media transport roll gear 18 tooth (C). 6. 7. the bushings and gear may become detached. Remove the MPF rear cover. 4. Note: When removing the media transport roll (B). Remove the transport roll front bushing (E). Remove the MPF feed unit assembly. Remove the two screws securing the tray 2 feed-out sensor guide (A). See “MPF rear cover removal” on page 4-58. Open the printer left lower door assembly. Remove the printer left door assembly. do not touch the rubber surface. A D C B E-clip E Note: Before reinstalling the media transport roll assembly (B).7500-XXX Media transport roll assembly / gear removal 1. do not touch the rubber surface. 11. 2.

Pull the cap of the hinge pin (B) out with a prying tool to remove the hinge pin (B) from the bracket (A). 3. B Cap Front A C 4-70 MFP Service Manual . 5. 4. Remove the hinge pin (B).7500-XXX Printer left lower door assembly removal 1. Remove the printer left lower door assembly (C) from the bracket (A). 6. Remove the bracket (A). Remove the two screws securing the bracket (A). Open the printer left lower door assembly. 2.

Note: The media guide (C) can be slightly lifted to gain better access to the attaching screws. assembly (B). 4. 2.7500-XXX Printer left lower pinch roll assembly removal 1. Remove the two screws securing the left lower pinch roll assembly (A) to the printer left lower door 3. A C B Screw driver C Repair information 4-71 . Release two hooks securing the left lower pinch roll assembly (A) to the printer left lower door assembly (B). Open the printer left lower door assembly. Remove the left lower pinch roll assembly (A).

2. See “Printer left lower pinch roll assembly removal” on page 4-71. Remove the spring (B). Open the printer left lower door assembly. 4. A B 4-72 MFP Service Manual . Remove the left lower door handle (A). 3. Remove the printer left lower pinch roll assembly.7500-XXX Left lower door handle assembly removal 1.

3. Remove the transfer roll assembly (A) by lifting it upward. Repair information 4-73 . do not touch the roll surface. do not touch the roll surface. Release the two plastic hooks on the transfer roll assembly (A). Note: When removing the transfer roll assembly (A).7500-XXX Transfer roll assembly removal 1. A Hook Hook Left Note: Before reinstalling the transfer roll assembly (A). Open the printer left door assembly. 2.

Remove the printer left door support strap (B). Remove the screw securing the printer left door support strap (B) to the printer left door (A). 5. Remove the shaft (C). See “MPF rear cover removal” on page 4-58. Open the printer left door assembly (A). C B A 4-74 MFP Service Manual . 2. 3. Remove the MPF rear cover. 6.7500-XXX Printer left door support strap removal 1. Remove the e-clip securing the shaft (C) to the printer. 4.

Remove the printer left door assembly (B) by lowering it then lifting upward. remove the duplex unit assembly if equipped. 3.7500-XXX Printer left door assembly removal Note: First. 1. A B Front Repair information 4-75 . Remove the screw securing the left door support strap (A) to the printer left door assembly (B). Open the printer left door assembly. 2.

4. Disconnect the connector from the switch (printer left door interlock) (B). 3. Remove the bracket (A). 2. Release the hooks securing the switch (printer left door interlock) (B) to the bracket (A). 6. Remove the one screw securing the bracket (A) to the printer. Remove the rear motor cover. See “Rear motor cover removal” on page 4-11. Connector A B Rear 4-76 MFP Service Manual . 7.7500-XXX Switch (printer left door interlock) removal 1. 5. Remove the switch (printer left door interlock) (B). Open the printer left door assembly.

Release the two hooks securing the transfer roll guide assembly (A) to the printer left door assembly (B). Remove the printer left door assembly. See “Printer left door assembly removal” on page 4-75. See “Transfer roll assembly removal” on page 4-73. Remove the transfer roll guide assembly (A). Repair information 4-77 .7500-XXX Transfer roll guide assembly removal 1. Open the printer left door assembly. Remove the transfer roll assembly. 5. 4. 2. 3.

7500-XXX Printer left door assembly handle removal 1. Remove the transfer roll guide assembly. Remove the three screws securing the handle cover (C). 8. Remove the printer left door assembly. Open the printer left door assembly. Remove the handle cover (C). 6. 4. 5. 7. See “Transfer roll guide assembly removal” on page 4-77. 2. C A D E B 4-78 MFP Service Manual . Remove the printer left door assembly handle (D). Remove the spring (E). Remove the metal frame (A) by lifting it upward and sliding outward. 9. 3. Remove five screws securing the metal frame (A) to the plastic cover (B). See “Printer left door assembly removal” on page 4-75.

Remove the registration roll assembly (C) by lifting it upward and outward in the direction of the arrow. 10. 4. Remove the bosses on both ends of the vertical turn mylar guide (A). Note: When removing the registration roll assembly (C). Remove the registration mylar guide assembly (B). 9. 5. Remove the MPF feed unit assembly. Disconnect the two connectors from the registration roll assembly (C). • Before reinstalling the two harness connectors. 6. Repair information 4-79 .7500-XXX Registration roll assembly removal 1. fit the bosses on the rear center of the assembly into the holes. Warning: The vertical turn mylar guide (A) requires moderate force to remove. B C Boss A Boss Connector Clamp Front Connector Left view Note: C • Before reinstalling the registration roll assembly (C). Remove the two screws securing registration roll assembly (C). 11. 2. use care not to damage the two harnesses located on the backside of the assembly. See “Printer left door assembly removal” on page 4-75. See “MPF rear cover removal” on page 4-58. Remove the two screws securing the registration mylar guide assembly (B) to the registration roll assembly (C). Remove the MPF rear cover. 8. Release the harness from the clamp. Be careful not to damage it. Remove the printer left door assembly. ensure they are plugged in properly. Remove the vertical turn mylar guide (A). See “MPF feed unit assembly removal” on page 4-54. 7. 3.

4. • Before reinstalling. Remove the registration clutch assembly (A) along with the harness. See “Printer left door assembly removal” on page 4-75. Remove the e-ring with a prying tool securing the registration clutch assembly (A) to the registration roll assembly (B). Remove the printer left door assembly.7500-XXX Registration clutch assembly removal 1. 6. See “MPF feed unit assembly removal” on page 4-54. Remove the registration roll assembly. Remove the MPF feed unit assembly. 2. the notch on the registration clutch assembly (A) must be placed over the boss of the registration roll assembly (B). 3. See “Registration roll assembly removal” on page 4-79. Remove the MPF rear cover. 5. 4-80 MFP Service Manual . A E-ring Notch Boss B Note: • Before reinstalling. See “MPF rear cover removal” on page 4-58. the harness for the clutch must be placed through the hole on the registration roll assembly (B).

7500-XXX Sensor (registration) removal 1. Remove the MPF feed unit assembly. Remove the printer left door assembly. 3. 4. Disconnect the connector from the sensor (registration). See “MPF feed unit assembly removal” on page 4-54. See “Registration roll assembly removal” on page 4-79. 7. See “Printer left door assembly removal” on page 4-75. Release the hooks securing the sensor (registration) (A) to the registration roll assembly (B). 6. 2. Remove the registration roll assembly. Remove the MPF rear cover. Hook A B Front A Hooks Front Repair information 4-81 . Remove the sensor (registration) (A). See “MPF rear cover removal” on page 4-58. 5.

2. Remove the three screws securing the MPF/transport drive motor assembly (A) to the machine. 6. Remove the MPF/transport drive motor assembly (A). Remove the rear motor cover. 7. See “Rear lower cover removal” on page 4-12. Release the hook and disconnect the connector from the MPF/transport drive motor assembly (A). 3. 4. Remove the e-clip with needle nose pliers. Remove the rear lower cover. Open the printer left door assembly. See “Rear motor cover removal” on page 4-11.7500-XXX MPF/transport drive motor assembly removal 1. E-clip Front view A Connector Rear 4-82 MFP Service Manual . 5. Note: This e-clip is located inside the machine behind the printer left door.

5. 4. 7. 3. See “Printer left lower door assembly removal” on page 4-70. 9.7500-XXX Sensor (tray 2 feed-out) removal 1. Disconnect the connector from the sensor (tray 2 feed-out) (B). Release the hook securing the sensor (tray 2 feed-out) (B). 6. Remove the two screws securing the tray 2 feed-out sensor guide (A). Remove the MPF rear cover. Remove the MPF feed unit assembly. Open the printer left lower door assembly. See “Printer left door assembly removal” on page 4-75. Remove the printer left door assembly. Remove the sensor (tray 2 feed-out) (B). See “MPF feed unit assembly removal” on page 4-54. See “MPF rear cover removal” on page 4-58. A Left B A Hook Connector Repair information 4-83 . 8. Remove the tray 2 feed-out sensor guide (A) while pulling on its center most point. 2.

See “Top cover assembly removal” on page 4-5. Disconnect the two connectors P403 and P404 from the printer engine card assembly (A). 10.7500-XXX Switch (PC cartridge interlock) removal 1. Remove the toner cartridge. Open the printer left door assembly. Remove the front inner cover. Remove the top cover assembly. See “Front inner cover removal” on page 4-8. Remove the HVPS card assembly. 9. See “Rear lower cover removal” on page 4-12. See “High voltage power supply (HVPS) card removal” on page 4-114. See “Printer front left cover removal” on page 4-3. 12. See “Registration roll assembly removal” on page 4-79. Remove the printer front door assembly. Remove the printer front left cover. 6. 7. Remove the PC cartridge. 8. 4-84 MFP Service Manual . See “Toner cartridge guide assembly removal” on page 4-95. P404 Connectors A P403 Clamp 11. See “Printer front door assembly removal” on page 4-6. 2. 5. Remove the registration roll assembly. Remove the toner cartridge guide assembly. 3. 4. Remove the rear lower cover.

14.7500-XXX 13. Release the harness from the clamp on the laser opening guide (B). 15. B Front Repair information 4-85 . Remove the two screws securing the laser opening guide (B). Disconnect the connector from the laser opening guide (B).

Remove the four screws securing the PC cartridge guide (C). 17.7500-XXX 16. Guide assembly Screws Left view D Guide assembly Connector Cover Left Harness assembly 4-86 MFP Service Manual . Remove the laser opening guide (B) by lifting it upward then outward in the direction of the arrow.

22. While pressing the PC cartridge drive coupler (F). lower the left side of the PC cartridge guide assembly (C). lift the front side of the PC cartridge guide assembly (C) upward. 20. Release the harness from the clamp on the rear side of the PC cartridge guide assembly (C). 21.7500-XXX 18. Remove the two hooks securing the transfer roll power contact (E). 19. While pressing the PC cartridge drive coupler (F). F Hook Hook C Left E Repair information 4-87 . Slide the PC cartridge guide (C) toward the left side and disconnect the connector from the PC cartridge sensor connector.

7500-XXX C Harness Left Clamps 4-88 MFP Service Manual .

Repair information 4-89 . Remove the switch (PC cartridge interlock) (H). Remove the screw (G) securing the switch (PC cartridge interlock) (H) to the PC cartridge guide assembly (C). Lift the right side of the PC cartridge guide assembly (C).7500-XXX 23. Remove the PC cartridge guide assembly (C) from the printer. Connector C Front H G 24.

P404 Connectors A P403 Clamp 4-90 MFP Service Manual . 4. See “Printer front door assembly removal” on page 4-6. 9. 11. Remove the PC cartridge. See “Rear lower cover removal” on page 4-12. 2. Remove the printer front left cover. Remove the printer front door assembly. See “Printer front left cover removal” on page 4-3.7500-XXX Sensor (humidity and temperature) removal 1. Remove the rear lower cover. 12. See “Toner cartridge guide assembly removal” on page 4-95. Remove the HVPS card. Remove the registration roll assembly. Disconnect the two connectors P403 and P404 from the printer engine card assembly (A). 3. Remove the toner cartridge guide assembly. 7. See “High voltage power supply (HVPS) card removal” on page 4-114. 10. See “Registration roll assembly removal” on page 4-79. Remove the toner cartridge. Release the harnesses from the two clamps. Remove the front inner cover. See “Front inner cover removal” on page 4-8. 6. See “Top cover assembly removal” on page 4-5. Remove the top cover assembly. 8. 5.

15. 14. B Connector Clamps Repair information 4-91 . Release the harness from the clamp on the laser opening guide (B). Remove the two screws securing the laser opening guide (B). Disconnect the connector from the laser opening guide (B).7500-XXX 13.

4-92 MFP Service Manual .7500-XXX 16. Remove the four screws securing the PC cartridge guide (D). Guide assembly Screws Left view D Guide assembly Connector Cover Left Harness assembly 17. Remove the laser opening guide (B) by lifting it upward then outward in the direction of the arrow.

lift the front side of the PC cartridge guide (C) upward. C Connector G Left Repair information 4-93 . and disconnect the connector from the PC cartridge sensor connector (E). 19. 23. 22. Remove the sensor (humidity and temperature) (H). 20. Remove the screw securing the sensor (humidity and temperature) (H) to the PC cartridge guide (C).7500-XXX 18. Slide the PC cartridge guide (D) toward the left side. Disconnect the connector from the sensor (humidity and temperature) (H). While pressing the PC cartridge drive coupler (G). Remove the two hooks securing the transfer roll power contact (F). F Hook Hook C Left E 21.

4. See “Toner cartridge guide assembly removal” on page 4-95. See “Top cover assembly removal” on page 4-5. Remove the toner cartridge guide assembly. Release the hooks securing the sensor (RFID PC cartridge) (A) or the sensor (RFID toner cartridge) (B). Note: the sensor (RFID PC cartridge) (A) and sensor (RFID toner cartridge) (B) require moderate force to remove. 1. Remove the sensor (RFID PC cartridge) (A) or sensor (RFID toner cartridge) (B) by sliding it out in the direction of the arrow. Disconnect the connector from the sensor (RFID PC cartridge) (A) or the sensor (RFID toner cartridge) (B). A Front B 4-94 MFP Service Manual . 2. 5. 3. Remove the top cover assembly.7500-XXX Sensor (RFID PC cartridge) and sensor (RFID toner cartridge) removal Note: This removal applies to the sensor (RFID PC cartridge) (A) and the sensor (RFID toner cartridge) (B).

6. Remove the top cover assembly. Remove the front inner cover. 12. Remove the harnesses from the clamps. PC cartridge Front Toner cartridge 5. Remove the screw securing the toner add chute (B) to the frame. Remove the PC cartridge. Repair information 4-95 . 4. 3. Remove the two screws on the front of the printer securing the toner cartridge guide assembly (A). Remove the printer front door assembly. Open the printer left door assembly. one on the right and one on the 8. left. See “Printer left door assembly removal” on page 4-75. See “Top cover assembly removal” on page 4-5. See “Front inner cover removal” on page 4-8. Disconnect the two harnesses from the toner cartridge guide assembly (A). 2. Remove the toner cartridge. See “Printer left door support strap removal” on page 4-74. Remove the printer left door support strap. 10.7500-XXX Toner cartridge guide assembly removal 1. See “Printer front left cover removal” on page 4-3. 9. Remove the printer front left cover. 7. See “Printer front door assembly removal” on page 4-6. 11.

ensure the shaft (C) on the toner cartridge guide assembly (A) is inserted into the toner add motor assembly (D). B Left Harness clamps Screw C A Front Shaft Note: Before reinstalling. ensure the shaft on the toner cartridge guide assembly is inserted into the toner add motor assembly (C). While moving the toner cartridge guide assembly (A) to the left. Note: Before reinstalling. Remove the toner cartridge guide assembly (C) from the printer. 4-96 MFP Service Manual . Note: Remove all spilled toner from the printer. release the toner add chute (B) from the frame.7500-XXX 13.

Disconnect the connector from the toner add motor assembly (A). 7. 9. 4. Remove the toner cartridge guide assembly. 8. See “Printer front left cover removal” on page 4-3. Remove the printer front door assembly. A Connector Note: Before reinstalling. See “Toner cartridge guide assembly removal” on page 4-95. Remove the four screws securing the toner add motor assembly (A).7500-XXX Toner add motor assembly removal 1. Repair information 4-97 . 3. Remove the toner cartridge. 10. 5. See “Printer front door assembly removal” on page 4-6. Remove the PC cartridge. See “Top cover assembly removal” on page 4-5. ensure the shaft on the toner cartridge guide assembly is inserted into the toner add motor assembly (A). Remove the top cover assembly. See “Front inner cover removal” on page 4-8. Remove the toner add motor assembly (A). Remove the front inner cover. Remove the printer front left cover. 6. 2.

See “Rear RIP card cover removal” on page 4-13. Remove the rear motor cover. 4. 5. 2. See “Rear motor cover removal” on page 4-11. 3. Hooks A C B Rear Note: Before reinstalling. 4-98 MFP Service Manual . Remove the rear RIP card cover. Remove the fuser cooling fan (A). the fuser cooling fan (A) must be installed with the center label facing outward.7500-XXX Fuser cooling fan removal 1. Disconnect the connector from the fuser cooling fan (A) from the dual drive motor assembly (B). Release the two hooks securing the fuser cooling fan (A) to the fan duct (C).

11. 6. Remove the toner cartridge. 5. 10. Remove the PC cartridge. See “Printer front door assembly removal” on page 4-6. See “Top cover assembly removal” on page 4-5. 4. Remove the printer front door assembly. Remove the front inner cover. Disconnect the connector from the junction harness. 7. Remove the toner cartridge guide assembly. See “Printer front door assembly removal” on page 4-6.7500-XXX Printhead assembly removal 1. See “Front inner cover removal” on page 4-8. Open the printer front door assembly. 2. 9. 8. Remove the top cover assembly. Remove the printhead assembly (A) by lifting it upward. See “Toner cartridge guide assembly removal” on page 4-95. 3. Remove the four screws securing the printhead assembly (A). Rear Connectors Junction harness A Front Repair information 4-99 . Disconnect the three connectors from the printhead assembly (A).

7500-XXX PC cartridge cooling fan duct removal 1. 3. See “Top cover assembly removal” on page 4-5. 4. Release the connector harness from the clamp on the PC cartridge cooling fan duct (A). Release the hook securing the PC cartridge cooling fan duct (A) to the toner cartridge guide assembly (B). Disconnect the harness from the duct connector. Remove the top cover assembly. 2. Hook B A Front B A Front view Hook 4-100 MFP Service Manual .

Move the PC cartridge cooling fan duct (A) in the direction of the arrow while lifting the left side. Remove the PC cartridge cooling fan duct (A). to release the hook securing it to the toner cartridge guide assembly (B). Connector Hooks B Connector A Holes Front Clamps Connector Repair information 4-101 . 6.7500-XXX 5.

Remove the PC cartridge cooling fan duct. Note: Use care in handling the PC cartridge cooling fan duct hooks. 6. Remove the PC cartridge cooling fan (A). as they easily break. Remove the top cover assembly. 2. ensure the fan blade is facing toward the front of the machine. Connector B Hooks Front A Connector Note: Before reinstalling the PC cartridge cooling fan (A). See “PC cartridge cooling fan duct removal” on page 4-100. See “Top cover assembly removal” on page 4-5. 4. Disconnect the harness of the PC cartridge cooling fan (A) to the PC cartridge cooling fan duct (B). 5. Release the harness of the PC cartridge cooling fan (A) from the slot in the PC cartridge cooling fan duct (B). 4-102 MFP Service Manual . 3. Release two hooks securing the PC cartridge cooling fan (A) to the PC cartridge cooling fan duct (B).7500-XXX PC cartridge cooling fan removal 1.

2. 3. Remove the three hooks securing the sensor (fuser exit) (A) to the bracket (B). Remove the screw securing the bracket (B). Remove the fuser unit. 4. A Hook B Left Repair information 4-103 .7500-XXX Sensor (fuser exit) removal 1. 6. Remove the sensor (fuser exit) (A). See “Fuser unit assembly removal” on page 4-104. 5. Open the printer left door assembly. Disconnect the connector from the sensor (fuser exit) (A).

Pull on the two colored handles to remove the fuser unit (A). 3. A Left Handle Knob 4-104 MFP Service Manual . Open the printer left cover assembly.7500-XXX Fuser unit assembly removal 1. 2. Loosen the two colored knobs securing the fuser unit (A).

4. 2. 12. 5. See “Printer front door assembly removal” on page 4-6. Remove the exit 1 drive belt.7500-XXX Exit 1 media shift assembly removal 1. 7. 9. Repair information 4-105 . See “Rear motor cover removal” on page 4-11. See “Rear RIP card cover removal” on page 4-13. 10. Remove the exit 2 unit assembly. Disconnect the two connectors from the exit 1 media shift assembly (B). Remove the rear motor cover. 3. 6. Remove the printer front left cover. 11. 14. 13. Remove the exit 1 media shift assembly (B) by lifting it upward and outward in the direction of the arrow. See “Exit 2 unit assembly removal” on page 4-315. Remove the rear upper cover. Remove the rear RIP card cover. See “Printer front left cover removal” on page 4-3. 8. Open the printer front door assembly. See “Rear upper cover removal” on page 4-15. Remove the two screws securing the exit 1 media shift assembly (B) to the printer. A Note: Disconnect the two connectors from the sensor (exit 1 media shift) and the sensor (exit 1 bin full). Remove the two screws securing the exit 1 media shift assembly (B). Remove the two screws securing the bracket (A). See “Exit 1 drive belt removal” on page 4-112. Open the printer left door assembly. Remove the bracket (A) by lifting it upward.

4-106 MFP Service Manual . Install the bracket (A). Make sure the standard bin full exit 1 actuator shaft (D) operates smoothly without binding.7500-XXX 15. Connectors B Left Left B A D C Note: When reinstalling the bracket (A). first release the hooks securing the plastic guide (C) that is attached to the bracket (A). • • • • Remove the plastic guide (C) from the bracket (A). Remove the exit 1 media shift assembly (B) by lifting it upward and outward in the direction of the arrow. Install the plastic guide (C) and the standard bin full exit 1 actuator shaft (D) at the same time.

Remove the exit 1 media shift assembly. Open the printer front door assembly. Remove the two screws securing the media shift motor (A) to the exit 1 media shift assembly (B).7500-XXX Media shift motor removal 1. Remove the rear RIP card cover. 4. 2. Connector Clamps A Left B Note: Before reinstalling. 7. See “Exit 1 media shift assembly removal” on page 4-105. See “Rear motor cover removal” on page 4-11. Repair information 4-107 . 11. See “Exit 2 unit assembly removal” on page 4-315. See “Rear upper cover removal” on page 4-15. 3. 6. Disconnect the connector from the media shift motor (A). secure the media shift motor (A) harness to the clamps on the exit 1 media shift assembly (B) to prevent damage. Remove the rear motor cover. Open the printer left door assembly. Remove the rear upper cover. Remove the media shift motor (A). 9. 10. 5. See “Rear RIP card cover removal” on page 4-13. Remove the printer front left cover. 8. Remove the exit 2 unit assembly. See “Printer front left cover removal” on page 4-3.

5. 8. 13. Open the printer front door assembly. See “Exit 2 unit assembly removal” on page 4-315. B C Hooks Hook Left A 4-108 MFP Service Manual . 10. Remove the media shift motor. Remove the rear RIP card cover. 3. Remove the sensor (exit 1media shift) (C). 6.7500-XXX Sensor (exit 1 media shift) removal 1. See “Media shift motor removal” on page 4-107. Remove the exit 1 media shift assembly. Remove the two screws securing the bracket (A) to the exit 1 media shift assembly (B). See “Printer front left cover removal” on page 4-3. 12. 2. Remove the rear upper cover. 9. 4. Remove the printer front left cover. See “Rear upper cover removal” on page 4-15. See “Rear RIP card cover removal” on page 4-13. 7. Release the hooks securing the sensor (exit 1 media shift) (C) to the bracket (A). Open the printer left door assembly. See “Exit 1 media shift assembly removal” on page 4-105. Remove the rear motor cover. 11. Remove the exit 2 unit assembly. Remove the bracket (A).

10. 9. Remove the rear RIP card cover. See “Rear RIP card cover removal” on page 4-13. See “Exit 1 media shift gear removal” on page 4-110. Remove the sensor (exit 1 bin full) (A). 2. 3. See “Rear motor cover removal” on page 4-11. 6. 4. 7. See “Printer front left cover removal” on page 4-3. 8. See “Exit 2 unit assembly removal” on page 4-315. Remove the exit 2 unit assembly. Remove the exit 1 media shift assembly. Release the hooks securing the sensor (exit 1 bin full) (A) to the exit 1 media shift assembly (B). 5. Open the printer front door assembly. Remove the printer front left cover. See “Rear upper cover removal” on page 4-15. Open the printer left door assembly.7500-XXX Sensor (exit 1 bin full) removal 1. B Hook Hooks Left A Repair information 4-109 . Remove the rear upper cover. Remove the rear motor cover.

Remove the printer front left cover. Remove the exit 1 media shift motor. 3. 4. See “Media shift motor removal” on page 4-107. Remove the 2 screws securing the bracket (A) to the exit 1 media shift assembly (B). 10. See “Exit 1 media shift assembly removal” on page 4-105. 12. Remove the exit 2 unit assembly. 9. Remove the exit 1 media shift gear (D) by lifting it upward. Remove the exit 1 media shift assembly. Remove the rear motor cover. 13. Slide the shift assembly (C) in order to release the shift assembly boss from the exit 1 media shift gear (D). 11. 6. See “Exit 2 unit assembly removal” on page 4-315. 2. Open the printer front door assembly. See “Printer front left cover removal” on page 4-3. 5. 7. Remove the rear upper cover. See “Rear RIP card cover removal” on page 4-13. Open the printer left door assembly. Remove the bracket (A) from the exit 1 media shift assembly (B). 8. Remove the rear RIP card cover. B A Left 4-110 MFP Service Manual .7500-XXX Exit 1 media shift gear removal 1. See “Rear motor cover removal” on page 4-11. See “Rear upper cover removal” on page 4-15.

7500-XXX D Rear B Right C Boss Repair information 4-111 .

Remove the exit 1 drive belt (B) from the exit 1 media shift assembly (D). Remove the exit 2 unit assembly. See “Rear RIP card cover removal” on page 4-13. See “Rear motor cover removal” on page 4-11.25 tooth (C). Note: The drive pulley -25 tooth (C) may become detached. 6. 4. 7. 2. Remove the exit 1 drive belt (B) from the drive pulley .7500-XXX Exit 1 drive belt removal 1. Remove the rear RIP card cover. Remove the drive belt flange (A). 3. Release the hook on the drive belt flange (A). See “Exit 2 unit assembly removal” on page 4-315. Remove the rear motor cover. 5. 4-112 MFP Service Manual . B D Left side view B C E Hook Rear A Note: Press on the exit 1 drive belt (B) while slowly turning the motor (E) by hand.

Repair information 4-113 . Remove the dual drive motor assembly (A). See “Rear motor cover removal” on page 4-11.7500-XXX Dual drive motor assembly removal 1. Warning: Depress the spring loaded gear (C) while removing the dual drive motor assembly (A) to prevent damage. 6. A C Connector Connector Rear 7. Remove the four screws securing the dual drive motor assembly (A) to the printer. 4. Warning: Before reinstalling. 5. depress the spring loaded gear (C) while replacing the dual drive motor assembly (A) to prevent damage. Remove the rear RIP card cover. 3. See “Exit 1 drive belt removal” on page 4-112. Remove the exit 1 drive belt. Open the printer left door assembly. Remove the PC cartridge. Disconnect the two harness connectors from the dual drive motor assembly (A). 8. See “Rear RIP card cover removal” on page 4-13. 2. Remove the rear motor cover.

5. ensure the HVPS (A) is inserted into the side slots properly. 7. Remove the two screws securing the HVPS card assembly (A). Remove the printer front left cover. Clamp Connector A Front Clamp Note: Before reinstalling. See “Front inner cover removal” on page 4-8. 9. Release the harness from the clamps. Remove the PC cartridge. 8. Remove the HVPS card assembly (A) by sliding it outward in the direction of the arrow. See “Printer front door assembly removal” on page 4-6. 4. See “Printer front left cover removal” on page 4-3. 4-114 MFP Service Manual . 2. Remove the top cover assembly. Remove the front inner cover.7500-XXX High voltage power supply (HVPS) card removal 1. 3. Remove the printer front door assembly. 6. See “Top cover assembly removal” on page 4-5. Disconnect the connector from the HVPS card assembly (A).

8. 9. ensure the four connectors are plugged into their proper location to prevent damage. 2. Remove the switch (main power) (B). 4. 6. Remove the top cover assembly. Remove the screw securing the bracket (A). Slide the bracket (A) to the side and then upward in the direction of the arrow. Disconnect the four connectors from the switch (main power) (B). Release the hooks securing the switch (main power) (B) to the bracket (A). Remove the right upper cover. See “Top cover assembly removal” on page 4-5.7500-XXX Switch (main power) removal 1. See “Right upper cover removal” on page 4-9. Open the printer front door assembly. 3. Repair information 4-115 . 5. Note: Make note of the proper location of the four connectors. 7. Remove the bracket (A). B Hook Hook Notch A Connectors Front Note: Before reinstalling.

Remove the top cover assembly. Note: Connector P430 has a hook that must first be released. 4. Release the plastic supports securing the exit interface card assembly (A). See “Top cover assembly removal” on page 4-5. 2. 5. Disconnect all the connectors from the exit interface card assembly (A). 3.7500-XXX Exit interface card assembly removal 1. Remove the exit interface card assembly (A) along with the bracket (B). Connector Plastic support Connector A B Front 4-116 MFP Service Manual . 6. Remove the two screws securing the exit interface card assembly (A). Remove the two screws securing the exit interface card assembly (A) to the bracket (B).

P414. and P400 have a hook that must be released. Remove the rear motor cover. Remove the six screws securing the printer engine card assembly (A). Disconnect all the connectors from the engine controller card assembly (A). 5. P416. Note: Connectors P405. See “Rear RIP card cover removal” on page 4-13. Remove the rear lower cover. See “Rear motor cover removal” on page 4-11. 4.7500-XXX 7. P432 P434 P433 P430 P431 A Printer engine card assembly removal 1. Remove the exit 2 card assembly (A). Repair information 4-117 . 2. See “Rear lower cover removal” on page 4-12. Remove the rear RIP card cover. 3.

7500-XXX 6. Connector Rear A P418 P407 P406 P420 P421 P412 P401 P419 P402 P404 P403 P408 P405 P410 P422 P400 P409 P416 P413 P417 P414 P415 P411 4-118 MFP Service Manual . Remove the printer engine card assembly (A).

P521. Note: The connectors P5. Remove the right upper cover.7500-XXX LVPS card assembly removal 1. See “Right upper cover removal” on page 4-9. Disconnect the connectors from the LVPS card assembly (A). P523 P522 P524 P221 F401 P521 P5 F002 Repair information 4-119 . 2. 3. P522. Remove the nine screws securing the LVPS card assembly (A) to the printer. and P524 have hooks that must first be released.

avoid touching the bottom of the LVPS assembly (A). Note: Grasp the card by the edge.7500-XXX A Right 4. Remove the LVPS card assembly (A). 4-120 MFP Service Manual .

4. 2. Remove the right upper cover.7500-XXX LVPS cooling fan removal 1. Disconnect the connector from the LVPS cooling fan (A). Remove the two screws securing the LVPS cooling fan to the machine. Remove the LVPS cooling fan (A). 3. A Right Connector Repair information 4-121 . See “Right upper cover removal” on page 4-9.

Note: Connectors P1. See “Controller box side cover removal” on page 4-18. and P7 have a hook that must be released. 5. Remove the six screws securing the AC drive card assembly (B) to the printer. See “RIP card chassis bracket removal” on page 4-127. P6. Remove the RIP card chassis bracket. 4. Remove the controller box side cover. Remove the seven connections to the AC drive card assembly (B). Remove the controller cage (A). 2. 6. Move the controller cage (A) leftward and outward. A Clamp Clamp Rear 7. 3. Remove all harnesses from the clamps on the controller cage (A). P4. 4-122 MFP Service Manual . Remove the six screws securing the controller cage (A) to the printer. 8.7500-XXX AC drive card assembly removal 1.

Remove the AC drive card assembly (B). B Connectors Harness clamp Not used P526 P6 White wire Rear P8 (Not used) P7 T12 (White wire) P4 T11 (Black wire) P1 P2 (Not used) Black wire Repair information 4-123 . Note: Before reinstalling.7500-XXX 9. ensure that all electrical connections are properly connected.

7. Remove the rear RIP card cover. See “Rear RIP card cover removal” on page 4-13. Remove the AC power bracket assembly (A). ensure all connectors are plugged into their proper location to prevent damage. 3. See “Top cover assembly removal” on page 4-5. 8. Remove the top cover assembly. See “Rear motor cover removal” on page 4-11. Remove the three screws securing the AC power input socket assembly (A). 4. Rear A Warning: Before reinstalling. Release the harness from the clamp. See “Rear lower cover removal” on page 4-12. 6. 5. 4-124 MFP Service Manual . Remove the rear lower cover.7500-XXX AC power input socket assembly removal 1. See “Right upper cover removal” on page 4-9. 2. Remove the right upper cover. Remove the rear motor cover.

6. See “Rear motor cover removal” on page 4-11. Remove the rear motor cover. Disconnect the two connectors to the AC power input socket (B). Remove the two screws securing the AC power input socket (B) to the bracket (A). Remove the rear RIP card cover. Remove the rear lower cover. 5.7500-XXX AC power input socket removal 1. ensure all connectors are plugged into their proper location to prevent damage. 3. Repair information 4-125 . 2. See “Rear RIP card cover removal” on page 4-13. 4. Rear A B Warning: Before reinstalling. Remove the AC GFI breaker (B). 7. Remove the three screws securing the bracket (A). See “Rear lower cover removal” on page 4-12.

Remove the RIP card cover. Remove the printer engine card assembly. Remove the rear lower cover. 4. Remove the three screws securing the bracket (A). B 4-126 MFP Service Manual . Disconnect the three connectors to the finisher AC output (B). 2. 8. Remove the finisher AC output (B). 6. ensure all connectors are plugged into their proper location to prevent damage. 5. 7. See “Printer engine card assembly removal” on page 4-117. 3. See “Rear RIP card cover removal” on page 4-13.7500-XXX Finisher AC output removal 1. Remove the rear motor cover. See “Rear lower cover removal” on page 4-12. See “Rear motor cover removal” on page 4-11. Release the two hooks securing the finisher AC output (B) to the bracket (A). Hook A Rear Hook Warning: Before reinstalling.

ensure the interconnect card assembly is removed from the defective RIP card assembly and installed on the replacement rip card assembly or the machine will not function. Remove the interconnect card assembly. Replacement warning: When replacing the RIP card chassis bracket. 4. the printer will be rendered inoperable. 2. Once a component has been installed in a machine. Disconnect five connections from the RIP card assembly (A). 3. See “Interconnect card assembly removal” on page 4-131. or damage will occur. Warning: Never install and remove components listed above as a method of troubleshooting components. 1. it cannot be used in another machine. Replace the required component. Warning: Ensure the interconnect card assembly is removed from the defective RIP card chassis bracket and installed on the replacement rip card assembly or the machine will not function. or the printer will be rendered inoperable. Repair information 4-127 . It must be returned to the manufacturer. Slide the RIP card chassis bracket (B) to the left and out of the frame. Remove the rear RIP card cover. See “Rear RIP card cover removal” on page 4-13. Remove the two screws securing the RIP card chassis bracket (B) to the frame. and perform a POR before replacing a second component listed above. Never replace two or more of the components listed above without a POR after installing each one. Connectors Connector Connectors B A 5. If this procedure is not followed. Warning: Do not drop the RIP card chassis bracket.7500-XXX RIP card chassis bracket removal Warning: In the event of replacement of any one of the following components: • RIP card chassis bracket • Interconnect card assembly Only replace one component at a time.

2. and perform a POR before replacing a second component listed above. If this procedure is not followed. See “RIP card chassis bracket removal” on page 4-127. Warning: Never install and remove components listed above as a method of troubleshooting components. It must be returned to the manufacturer.7500-XXX RIP card assembly removal Warning: In the event of replacement of any one of the following components: • RIP card assembly • Interconnect card assembly Only replace one component at a time. it cannot be used in another machine. 5. Disconnect the eight connections from the RIP card assembly (A). 6. Once a component has been installed in a machine. Remove the RIP card assembly (A). 4. Never replace two or more of the components listed above without a POR after installing each one. Remove the rear RIP card cover. the printer will be rendered inoperable. Replace the required component. See “Rear RIP card cover removal” on page 4-13. Remove the RIP card chassis bracket. 3. 1. Remove the five screws securing the RIP card assembly (A) to the side of the RIP card chassis bracket (B). Remove the six screws securing the RIP card assembly (A) to the face of the RIP card chassis bracket (B). B A Connectors 4-128 MFP Service Manual . or the printer will be rendered inoperable.

4. See “Rear RIP card cover removal” on page 4-13. Remove the fax interface card assembly (A). Disconnect the connection from the fax interface card assembly (A). Remove the two screws securing the fax interface card assembly (A) to the side of the RIP card chassis bracket (B). Connector A B Repair information 4-129 . Remove the rear RIP card cover.7500-XXX Fax interface card assembly removal 1. 3. 2.

See “RIP card chassis bracket removal” on page 4-127.7500-XXX Hard drive removal 1. Warning: Do not drop the hard drive. Warning: Do not drop the RIP card chassis bracket. Connectors A B 4-130 MFP Service Manual . 3. 4. Remove the hard drive (A). or damage will occur. 2. See “Rear RIP card cover removal” on page 4-13. Remove the rear RIP card cover. or damage will occur. Remove the two screws securing the hard drive (A) to the side of the RIP card chassis bracket (B). Remove the RIP card chassis bracket. 5. Remove the two connectors from the hard drive (A).

2. and perform a POR before replacing a second component listed above. Replace the required component. the printer will be rendered inoperable. Remove the interconnect card assembly (A).7500-XXX Interconnect card assembly removal Warning: In the event of replacement of any one of the following components: • RIP card assembly • Interconnect card assembly Only replace one component at a time. Never replace two or more of the components listed above without a POR after installing each one. 3. Remove the rear RIP card cover. or the printer will be rendered inoperable. Once a component has been installed in a machine. Gently pull the interconnect card assembly (A) from the RIP card assembly (B). 1. See “Rear RIP card cover removal” on page 4-13. It must be returned to the manufacturer. A B Repair information 4-131 . If this procedure is not followed. Warning: Never install and remove components listed above as a method of troubleshooting components. it cannot be used in another machine.

7500-XXX Scanner removals Rear Right Left Front 4-132 MFP Service Manual .

7500-XXX Scanner top rear cover removal 1. Remove the three screws securing the scanner top rear cover (A) to the scanner unit assembly. 3. 6. Remove the ADF unit assembly. 2. Remove the scanner top rear cover (A). 4. See “Rear upper cover removal” on page 4-15. Remove the scanner right cover. 7. Remove the scanner left cover. 5. See “Scanner left cover removal” on page 4-134. A Repair information 4-133 . See “ADF unit assembly removal” on page 4-159. See “Scanner right cover removal” on page 4-135. Remove the rear upper cover. Lift the scanner top rear cover (A) upward.

2. Release the two hooks securing the front side of scanner left cover (A). Disengage the rear side of scanner left cover (A) from the scanner unit assembly. A 4-134 MFP Service Manual . Remove the two screws securing the scanner left cover (A) to the scanner unit assembly. and remove the scanner left cover (A). 3.7500-XXX Scanner left cover removal 1. and shift the scanner left cover (A) rearward.

and remove the scanner right cover (A). Disengage the rear side of scanner right cover (A) from the scanner unit assembly. A Repair information 4-135 . Remove the two screws securing the scanner right cover (A) to the scanner unit assembly. 3.7500-XXX Scanner right cover removal 1. and shift the scanner right cover (A) rearward. 2. Release the two hooks securing the front side of the scanner right cover (A).

and perform a POR before replacing a second component listed above. it cannot be used in another machine. If this procedure is not followed. Warning: Never install and remove components listed above as a method of troubleshooting components. Move the operator panel assembly (A) forward. 2. or damage will occur. Once a component has been installed in a machine. Remove the operator panel assembly (A). It must be returned to the manufacturer. Connectors A 4-136 MFP Service Manual . Replace the required component. 3. Disconnect the two connectors from the operator panel assembly (A). Warning: Do not drop the operator panel assembly (A). or the printer will be rendered inoperable. 4. Remove the four screws securing the operator panel assembly (A) to the scanner unit assembly.7500-XXX Operator panel assembly removal Warning: In the event of replacement of any one of the following components: • RIP card assembly • Interconnect card assembly Only replace one component at a time. 1. Never replace two or more of the components listed above without a POR after installing each one. the printer will be rendered inoperable.

Pull the USB connector housing (A) from the operator panel assembly (B). Repair information 4-137 . 3. 6. Go to “Operator panel assembly removal” on page 4-136. Warning: Be careful when removing ribbon connections to avoid damage. Remove the three connections from the operator panel user touch screen (D). Remove the six screws securing the bottom cover (C) to the operator panel assembly (B). B Connector A A C Operator panel user touch screen removal 1. Remove the bottom cover (C) from the operator panel assembly (B). 4. Remove the one screw securing the USB connector housing (A) to the operator panel assembly (B). Remove one screw securing the ground wires (A) to the rear of the operator panel assembly (B). Remove the four screws securing the operator panel user touch screen (D) to the operator panel assembly (B). 3. 2. Remove the operator panel assembly. 8. 5. 4. Remove the connector from the USB connector (C). 2. Remove the bezel (E). Remove the USB connector (C) from the USB connector housing (A).7500-XXX USB connector removal 1. 7. Remove the two screws securing the bezel (E) to the operator panel assembly (B).

ensure that all ground wires (A) are properly replaced. A C B Connectors D E B D A E 4-138 MFP Service Manual . ensure that all connections are properly replaced.7500-XXX 9. Note: Before reinstalling the operator panel user touch screen (D). Note: Before reinstalling the operator panel assembly (B). Remove the operator panel user touch screen (D).

Remove the operator panel assembly. ensure that all ground wires (A) are properly replaced.7500-XXX Operator panel controller card assembly removal 1. Note: Before reinstalling the operator panel controller card assembly (D). Remove one screw securing the ground wires (A) to the rear of the operator panel assembly (B). 5. Note: Before reinstalling the operator panel assembly (B). 7. 8. Remove the three connections from the operator panel controller card assembly (D). Warning: Be careful when removing ribbon connections to avoid damage. 6. ensure that all connections are properly replaced. Remove the ground wire (A). 4. Remove the six screws securing the bottom cover (C) to the operator panel assembly (B).175 A C B Connectors A B D Repair information 4-139 . 2. 3. Remove the four screws securing the operator panel controller card assembly (D) to the operator panel assembly (B). Go to “Operator panel assembly removal” on page 4-136. Remove the operator panel controller card assembly (D). Remove the bottom cover (C) from the operator panel assembly (B).

Note: Before reinstalling the operator panel assembly (B). ensure all ground wires (A) are properly replaced. A C B Connector D B Connector 4-140 MFP Service Manual .7500-XXX Operator panel inverter card assembly removal 1. Remove the USB connector. 7. 6. 3. ensure that all connections are properly replaced. Remove the operator panel inverter card assembly (D). 5. Remove the four screws securing the operator inverter card assembly (D) to the operator panel assembly (B). Remove the two connections from the operator inverter card assembly (D). 4. Remove the six screws securing the bottom cover (C) the operator panel assembly (B). Remove the operator assembly. Note: Before reinstalling the operator panel inverter card assembly (D). Go to “Operator panel assembly removal” on page 4-136. 8. Remove one screw securing the ground wires (A) to the rear of the operator panel assembly (B). 2. Remove the bottom cover (C) from the operator panel assembly (B). Go to “USB connector removal” on page 4-137.

4. 5. See “Scanner top rear cover removal” on page 4-133. Remove the six screws securing the scanner unit assembly (A) to the machine. See “Rear upper cover removal” on page 4-15. Remove the rear upper cover. Remove the ADF unit assembly. Remove the two power connections from the rear of the scanner unit assembly (A). See “Operator panel assembly removal” on page 4-136. Remove the scanner right cover. See “Scanner right cover removal” on page 4-135. 3. Remove the scanner left cover. See “Scanner left cover removal” on page 4-134. Remove the scanner top rear cover. Front A Rear Connectors A Repair information 4-141 . Remove the scanner unit assembly (A). 9. See “ADF unit assembly removal” on page 4-159. Remove the operator panel assembly.7500-XXX Scanner unit assembly removal 1. 8. 6. 2. 7.

2. Note: Before reinstalling the large platen glass (B). CAUTION: Avoid touching the underside of the large platen glass (B). Gently lift the large platen glass (B) upward. and then install the large platen glass assembly (B). Remove the large platen glass retainer (A). Remove the two screws securing the large platen glass retainer (A) to the scanner unit assembly. A B 4-142 MFP Service Manual . After installation. Warning: Do not drop the large platen glass (B).7500-XXX Large platen glass removal 1. clean the top of the large platen glass (B) with glass cleaner. and move it rightward in the direction of the arrow. 3. 4. or damage will occur. Remove the large platen glass (B). clean the underside with glass cleaner.

Remove the rear upper cover. 9. Remove the six screws securing the cover (A) to the scanner unit assembly. 3. Remove the large platen glass. A Repair information 4-143 . 10. 7. Disconnect all connections from the scanner controller card assembly (C). See “Large platen glass removal” on page 4-142. Remove the scanner top rear cover. See “Rear upper cover removal” on page 4-15. See “Scanner top rear cover removal” on page 4-133. 6. Remove the scanner controller card assembly (C). Gently move the scanner carriage assembly completely to the left to provide access to the screws. 4.7500-XXX Scanner controller card assembly removal 1. Move the cover (A) forward then upward in the direction of the arrow. 8. Remove the cover (A). 2. 5. Remove the four card mounting screws (B) securing the scanner controller card assembly (C) from the rear of the scanner unit assembly. 11. Remove the eleven screws securing the scanner controller card assembly (C) to the scanner unit assembly.

7500-XXX Connectors B Connector C Connector 4-144 MFP Service Manual .

or damage will occur. then install the small platen glass assembly (C). 5. See “Operator panel assembly removal” on page 4-136. Remove the screw securing the small platen glass rear retainer (B) to the scanner unit assembly.7500-XXX Small platen glass removal 1. clean the top of the small platen glass (C) with glass cleaner. 6. Remove the operator panel assembly. Remove the screw securing the small platen glass front retainer (A) to the scanner unit assembly. 4. Warning: Do not drop the small platen glass (C). Remove the scanner left cover. 3. After installation. 10. See “ADF unit assembly removal” on page 4-159. See “Scanner top rear cover removal” on page 4-133. 7. CAUTION: Avoid touching the underside of the small platen glass (C). See “Scanner left cover removal” on page 4-134. 9. Note: Before reinstalling the small platen glass (C). Remove the ADF unit assembly. See “Scanner right cover removal” on page 4-135. 8. B C A Repair information 4-145 . clean the underside of the small platen glass (C) with glass cleaner. Remove the small platen glass (C). Remove the scanner right cover. Remove the scanner top rear cover. Remove the small platen glass rear retainer (B). Remove the small platen glass front retainer (A). 2.

6. Remove the CCD card/lens assembly (E). 7. 5. Remove the four screws securing the CCD card/lens assembly (E) to the scanner unit assembly. 3. 2. Remove the eight screws securing the cover (A) to the scanner unit assembly. Disconnect the CCD ribbon cable assembly (D) from the CCD card/lens assembly (E). 4-146 MFP Service Manual . Remove the large platen glass.7500-XXX CCD card/lens assembly removal 1. Note: Ensure that the white connector is plugged into the sensor (platen length APS 1) (B). 4. Warning: Do not remove or disturb any red painted screws or optical misalignment will occur. Disconnect the connections to the sensor (platen length APS 1) (B) and the sensor (platen length APS 2) (C). See “Large platen glass removal” on page 4-142. Remove the cover (A).

7500-XXX E Connector D Repair information 4-147 .

Note: Ensure that the blue connector is plugged into the sensor (platen length APS 1) (B). Remove the large platen glass. Remove the screw securing the sensor (platen length APS 1) (B). 4. 3. 6. Remove the sensor (platen length APS 1) (B). 5. Disconnect the sensor (platen length APS 1) (B). See “Large platen glass removal” on page 4-142. 4-148 MFP Service Manual . Remove the cover (A).7500-XXX Sensor (platen length APS 1) removal 1. 2. Remove the eight screws securing the cover (A) to the scanner unit assembly.

Remove the large platen glass. 6. Note: Ensure that the white connector is plugged into the sensor (platen length APS 2) (B). 5. Disconnect the sensor (platen length APS 2) (B). Repair information 4-149 . 3. Remove the cover (A). Remove the sensor (platen length APS 2) (B). Remove the screw securing the sensor (platen length APS 2) (B). 4.7500-XXX Sensor (platen length APS 2) removal 1. See “Large platen glass removal” on page 4-142. 2. Remove the eight screws securing the cover (A) to the scanner unit assembly.

5. Remove the operator panel assembly. Disconnect the connector from the switch (platen interlock) (A). Remove the screw securing the switch (platen interlock) (A) to the scanner unit assembly.7500-XXX Switch (platen interlock) removal 1. 2. A Clamp Connector 4-150 MFP Service Manual . Remove the switch (platen interlock) (A). 3. Release the harness of the switch (platen interlock) (A) from the clamp. 4. See “Operator panel assembly removal” on page 4-136.

See “Scanner top rear cover removal” on page 4-133. Remove the sensor (scanner HP) (B).7500-XXX Sensor (scanner HP) removal 1. 6. Disconnect the connector from the sensor (scanner HP) (B). Connector B A Repair information 4-151 . Release the hooks securing the sensor (scanner HP) (B) to the scanner unit assembly. Remove the large platen glass. 2. 5. 4. See “Large platen glass removal” on page 4-142. Remove the scanner top rear cover. 3. Gently move the scanner carriage (A) rightward to provide access to the sensor (scanner HP) (B).

7500-XXX ADF angle actuator assembly removal 1. Remove the ADF angle actuator assembly (A). See “Large platen glass removal” on page 4-142. 3. See “Scanner right cover removal” on page 4-135. See “ADF unit assembly removal” on page 4-159. Remove the scanner left cover. 4. 2. Remove the scanner top rear cover. Remove the ADF unit assembly. Remove the large platen glass. 7. Remove the scanner right cover. 6. Remove the one screw securing the ADF angle actuator assembly (A) to the scanner unit assembly. See “Scanner top rear cover removal” on page 4-133. A 4-152 MFP Service Manual . See “Scanner left cover removal” on page 4-134. 5.

See “Scanner left cover removal” on page 4-134. Remove the sensor (ADF angle) (A). 7. 6. Remove the scanner left cover. 2. See “Scanner right cover removal” on page 4-135. See “Scanner top rear cover removal” on page 4-133. 8. Remove the ADF unit assembly. Remove the large platen glass. Connector A Repair information 4-153 . Disconnect the connector from the sensor (ADF angle) (A). Release the hooks securing the sensor (ADF angle) (A) to the scanner unit assembly. Remove the scanner top rear cover. 4.7500-XXX Sensor (ADF angle) removal 1. See “ADF unit assembly removal” on page 4-159. Remove the scanner right cover. Remove the ADF angle actuator assembly. 5. See “ADF angle actuator assembly removal” on page 4-152. See “Large platen glass removal” on page 4-142. 3. 9.

See “Large platen glass removal” on page 4-142. 5. Remove the CCD card/lens assembly. 8. 7.7500-XXX Scanner PS card assembly removal 1. 3. Remove the three screws securing the scanner PS card assembly (A) to the bracket (B). 6. Remove all connections from the scanner PS card assembly (A). Remove the ADF unit assembly. See “ADF unit assembly removal” on page 4-159. Remove the three screws securing the bracket (B) to the scanner unit assembly. See “CCD card/lens assembly removal” on page 4-146. Remove the large platen glass. Remove the scanner PS card assembly (A). 2. 4. Remove the bracket (B). Connector A B 4-154 MFP Service Manual .

B C Connector A Repair information 4-155 . See “ADF unit assembly removal” on page 4-159. 7. 6. Note: To correctly set the scanner drive belt (C) tension. 8. Remove the scanner top rear cover. 2.7500-XXX Scanner drive motor assembly removal 1. Remove the three screws securing the scanner drive motor assembly (A) to the scanner unit assembly. Remove the ADF unit assembly. See “Scanner left cover removal” on page 4-134. 5. Remove the scanner drive motor tension spring (B) from the scanner drive motor assembly (A). install the scanner drive motor assembly (A) and the scanner drive motor tension spring (B) before completely tightening the three screws. Remove the scanner right cover. See “Scanner top rear cover removal” on page 4-133. Disconnect the connector from the scanner drive motor assembly (A). Remove the scanner left cover. See “Scanner right cover removal” on page 4-135. 4. 3. Remove the scanner drive motor assembly (A).

3. See “ADF unit assembly removal” on page 4-159. Remove the harness from the clamp. Remove the scanner left cover. See “Scanner left cover removal” on page 4-134. 4. See “Scanner top rear cover removal” on page 4-133. Remove the scanner cooling fan (A). Remove the scanner right cover.7500-XXX Scanner cooling fan removal 1. 8. Disconnect the connector from the scanner cooling fan (A). ensure that the label on the scanner cooling fan (A) is facing toward the rear of the scanner unit assembly. Note: Before reinstalling the scanner cooling fan (A). Lift the scanner cooling fan (A) upward in the direction of the arrow. 7. 2. See “Scanner right cover removal” on page 4-135. A Connector Rear Clamp 4-156 MFP Service Manual . Remove the scanner top rear cover. 6. 5. Remove the ADF unit assembly.

carriage (B). Remove the insulator bracket (E). 2. Note: Before reinstalling the exposure lamp PS card assembly (A).7500-XXX Exposure lamp PS card assembly removal 1. Remove the large platen glass. Note: Ensure that the exposure lamp PS card assembly is securely mounted to the scanner carriage (B). Move the exposure lamp PS card assembly rearward then release the two hooks securing it to the scanner 4. Note: Ensure that all harnesses and cables move freely without binding. Remove the exposure lamp PS card assembly (A). Disconnect the exposure lamp PS ribbon cable (D) from the exposure lamp PS card assembly (A). Remove the screw securing the exposure lamp PS card assembly (A) to the scanner carriage (B). 8. B D E C A Repair information 4-157 . Disconnect the exposure lamp (C) from the exposure lamp PS card assembly (A). 7. 3. Remove the two screws securing the exposure lamp PS card assembly to the insulator bracket (E). 5. See “Large platen glass removal” on page 4-142. ensure that all connections are properly connected. 6.

Remove the screw securing the exposure lamp to the scanner carriage (A). of the exposure lamp (B). 2. 5. or failure will occur (B). B A Connector 4-158 MFP Service Manual . Remove the exposure lamp (B). Note: Before reinstalling the exposure lamp (B). Pull out the harness of the exposure lamp (B) from the square opening in the scanner carriage. ensure that the indexing pin on the end of the exposure lamp (B) is inserted into the hole on the scanner carriage (A). Note: Ensure that the exposure lamp (B) is properly reconnected. 4.7500-XXX Exposure lamp removal 1. Warning: Do not touch the glass surface of the exposure lamp. Release the hook and disconnect the connector from the exposure lamp (B). Remove the large platen glass. See “Large platen glass removal” on page 4-142. 6. Gently move the scanner carriage (A) to the large opening of the frame to provide access to the front side 3.

do not drop it. A A A Connectors Repair information 4-159 . Open the ADF to its full upright position.7500-XXX ADF removals ADF unit assembly removal Warning: The ADF is very heavy. 6. and then lift upward in the direction of the arrow. 5. Remove the two ADF mounting screws (A). See “Platen cushion removal” on page 4-160. 3. or damage will occur. Remove the ADF unit assembly. Remove the platen cushion assembly. Remove the connection from the ADF to the rear of the scanner unit assembly. 1. 2. Move the ADF slightly rearward. 4.

2mm 4-160 MFP Service Manual .5+/-0.2mm 0. A Platen guide A 0. position the ADF in its upright position. Gently pull off the platen cushion (A) from the ADF. Note: Before reinstalling the platen cushion (A). 2.5+/-0. Open the ADF unit assembly.7500-XXX Platen cushion removal 1. Gently close the ADF to attach the platen cushion (A) to the ADF. and place the platen cushion (A) on the large platen glass (B) flush with the left and top edges.

3. Remove the two media scan guide springs (B) from the media scan guide (A). Open the ADF unit assembly. B A Repair information 4-161 . Remove the screw securing the media scan guide (A) to the ADF unit assembly. 2. 4. Remove the media scan guide (A).7500-XXX Media scan guide removal 1.

3. 2. 10. Disconnect connectors P754. P785. Loosen the set screw securing the damper (B) with an Allen wrench. 4-162 MFP Service Manual . P758.7500-XXX ADF media feed assembly removal 1. Remove the two front screws and the five rear screws securing the ADF media feed assembly (G) to the ADF. P761. 9. 5. Do not excessively bend the clamp or it may break. Disconnect the connector from the inverter solenoid assembly (F). Disconnect the two connections from the switch (ADF left cover interlock) (D) with needle nose pliers. 15. Release the two harness from the clamp molded into the base of the ADF. See “ADF left cover assembly removal” on page 4-168. See “ADF front cover assembly removal” on page 4-166. Disconnect the connector from the document set LED (E). Remove the ADF media feed assembly (G) from the ADF. Remove the ADF unit assembly. 14. 11. Note: The above clamp is located beneath the ADF registration motor. Note: Before reinstalling the ADF media feed assembly (G). 6. Note: Ensure that all connections are properly reconnected. 13. Remove the document tray assembly. Remove the ADF rear cover. 7. Remove the ADF left cover assembly. P755. See “Document tray assembly removal” on page 4-164. Note: The plunger in the inverter solenoid assembly (F) will become detached. Remove the ADF front cover assembly. See “ADF rear cover removal” on page 4-165. 8. ensure that the harnesses are reinserted into their appropriate clamps. 4. Release the harness from the three clamps. and P786 from the ADF controller card assembly (A). 12. Remove the damper (B). Note: Ensure that the plunger is properly reinserted into the inverter solenoid assembly (F). See “ADF unit assembly removal” on page 4-159.

7500-XXX Note: When replacing the complete ADF media feed assembly. first remove the ADF left cover assembly and the ADF registration motor from the replacement part. D Connectors E Set screw B F Front G Connectors Clamps P755 A P758 P786 Clamp P754 P785 P761 Rear Repair information 4-163 .

Release the wire clamp (A) that binds the harnesses together. Note: Before reinstalling the document tray assembly. 2. 10.7500-XXX Document tray assembly removal 1. See “ADF rear cover removal” on page 4-165. Move the document tray assembly (E) upward to detach it from the ADF. A Connectors C E B D Front 4-164 MFP Service Manual . Remove the screw securing the document tray hinge (D). Open the ADF left cover assembly. 8. 11. ensure all connections are properly reconnected. 7. Remove the ADF rear cover. See “ADF front cover assembly removal” on page 4-166. 3. Remove the screw securing the green ground wire (C). 4. Remove the harness from the round opening in the ADF. Remove the document tray hinge (D). Disconnect the two connectors P759 and P760 from the ADF controller card assembly (B). Note: Ensure the green ground wire (C) is reconnected. Remove the ADF front cover assembly. 6. 9. Remove the document tray assembly (E). 5.

5. Remove the ADF rear cover (A).7500-XXX ADF rear cover removal 1. 2. Lift the document tray assembly. Open the ADF left cover assembly. 3. Lift the ADF rear cover (A) upward. 4. Remove the three screws securing the ADF rear cover (A). A Rear Repair information 4-165 .

Open the ADF left cover assembly. A Front 4-166 MFP Service Manual . Remove the screw securing the ADF front cover assembly (A).7500-XXX ADF front cover assembly removal 1. 2. Remove the ADF left cover assembly (A). 3. 4. Lift the ADF front cover (A) upward.

See “ADF rear cover removal” on page 4-165. Remove the ADF controller card assembly (A). P756 P757 P758 P759 P760 P786 P755 P754 P785 P761 P752 P751 P753 Ground wire Rear A Repair information 4-167 . Disconnect all connectors from the ADF controller card assembly (A). 3. Note: Ensure that all connections are properly reconnected.7500-XXX ADF controller card assembly removal 1. Remove the ADF rear cover. 2. Note: Ensure that the ground wire is reconnected. 4. Remove the five screws securing the ADF controller card assembly (A).

Remove the front hinge pin (C). 2. 9. or damage will occur. Remove the grounding plate (H). Remove the screw securing the left cover hinge retainer (B). Warning: Do not allow the ADF left cover assembly (E) to hang by the harness. Detach the harness guide (I). Remove the screw securing the grounding plate (H). 6. 10. 4-168 MFP Service Manual . Remove the harness retainer (A). 7. Remove the left cover pinch roll assembly. Remove the ADF front cover assembly. assembly (E). Remove the ADF rear cover. 18. 17. See “ADF rear cover removal” on page 4-165. 8. 16. 12. 5. Remove the ADF left cover media guide. remove the rear hinge pin with needle nose pliers (D). See “Left cover pinch roll assembly removal” on page 4-171. 15. 11. Remove the left cover hinge retainer (B). While holding the ADF left cover assembly. Disconnect the connector from the sensor (pick roll position HP) (F) located on the ADF left cover 14. 3. 19. Remove the screw securing the harness retainer (A). Remove the screw securing the front hinge pin (C). Open the ADF left cover assembly. Disconnect the connector from the pick roll position motor assembly (J). See “ADF front cover assembly removal” on page 4-166. Remove the screw from the green ground wire (G). Remove the two screws securing the harness guide (I). 13. 4. See “ADF left cover media guide removal” on page 4-181. and remove the ADF left cover assembly (E) from the ADF.7500-XXX ADF left cover assembly removal 1.

Note: Ensure that the harnesses are properly captured by the harness guide (I).7500-XXX 20. Note: Ensure that the spring (K) attached to the feed/pick roll assembly (L) is properly reinstalled. ensure that the harness is properly routed and is not pinched. Note: Ensure that the ADF left cover assembly (E) opens and closes without binding. Note: Ensure that the green ground wire (G) and the grounding plate (H) is reconnected. Remove the harness from the rectangular opening of the side of the ADF left cover assembly. Rear Left side A E B D Front C Repair information 4-169 . Note: Before reinstalling the ADF left cover assembly (E).

7500-XXX L I K J G F Connector Connector E 4-170 MFP Service Manual .

Disconnect the connector from the sensor (pick roll position HP) (A). 3.7500-XXX Left cover pinch roll assembly removal 1. Open the ADF left cover assembly. 4. Remove the left cover pinch roll assembly (A). Connector A B Front Repair information 4-171 . 2. Remove the three screws securing the left cover pinch roll assembly (B).

13. Remove the ADF rear cover.7500-XXX ADF feed drive motor assembly removal 1. 2. Remove the connectors P751. 6. Remove the harness guide (B) containing the harnesses and swing it out of the way. 8. 11. P761. Remove the stud screw securing the ADF dual drive motor assembly (A) to the rear of the ADF. 4. P754. P755. P785 and P786 from the ADF controller card assembly (D). Remove the two screws securing the ADF dual drive motor assembly (A) to the rear of the ADF. 10. P786 P756 P757 P758 P759 P760 P755 P754 P785 P761 P752 P753 D P751 C B A A Connectors Stud screw 4-172 MFP Service Manual . Remove the ADF dual drive motor assembly (A) from the ADF. 7. Remove the plastic support (C). See “ADF rear cover removal” on page 4-165. Remove the two screws securing the ADF dual drive motor assembly (A) to the base of the ADF. 9. Remove the ADF registration motor. 5. Open the ADF left cover assembly. 12. Remove the screw securing the harness guide (B) to the ADF. Disconnect the three connectors from the ADF dual drive motor assembly (A). P758. See “ADF registration motor removal” on page 4-201. Lift the document tray assembly. 3.

See “ADF front cover assembly removal” on page 4-166. Set screw A B Connector Front C Plunger Repair information 4-173 . Remove the screw securing the inverter solenoid assembly (B). Remove the plunger from the inverter lever (C). Note: Before reinstalling the inverter solenoid assembly (B).7500-XXX Inverter solenoid assembly removal 1. ensure that the plunger is properly inserted into the inverter solenoid assembly (B) and attached to the inverter lever (C). 3. Open the ADF left cover assembly. 5. Remove the damper (A). 7. 4. 8. Disconnect the connector from the inverter solenoid assembly (B). 6. Remove the inverter solenoid assembly (B). Loosen the set screw securing the damper (A). Remove the ADF front cover assembly. 2.

A Connector Front 4-174 MFP Service Manual . Open the ADF left cover assembly. 5. Remove the screw securing the document set LED (A).7500-XXX Document set LED removal 1. Remove the document set LED (A). See “ADF front cover assembly removal” on page 4-166. 3. Disconnect the connector from the document set LED (A). 4. Remove the ADF front cover assembly. 2.

Open the ADF left cover assembly. Warning: Shims may be present under the rear bracket (E) and may possibly fall out. Gently pry the sheet through actuator (F) out of the ADF left cover assembly. 10. Remove the grounding plate (B). Remove the two screws securing the harness guide (C). 12. 4. Remove the ADF feed/pick roll assembly. 8. 9. 7. Repair information 4-175 . 3. 6. Note the locations of any shims. Remove the harness guide (C). Remove the screw from the green ground wire (A). 11. Remove the screw securing the grounding plate (B). Remove the ADF left cover media guide. 2. Remove the pick roll position motor assembly (D). Remove the one screw securing the pick roll position motor assembly (D). See “ADF feed/pick roll assembly removal” on page 4-178. 13.7500-XXX Sheet through actuator removal 1. See “ADF left cover media guide removal” on page 4-181. Remove the one screw securing the rear bracket (E). Remove the rear bracket (E). 5.

replace any shims that were originally present.7500-XXX 14. Remove the sheet through actuator (F). F C D F A B E Spring 4-176 MFP Service Manual . Note: Before reinstalling the rear bracket (E).

Disconnect the connector from the sensor (pick roll position HP) (A).7500-XXX Sensor (pick roll position HP) removal 1. See “ADF left cover media guide removal” on page 4-181. Remove the sensor (pick roll position HP) (A). 2. 3. Connector A Repair information 4-177 . 5. B Open the ADF left cover assembly. 4. Release the hooks securing sensor (pick roll position HP) (A) to the ADF left cover assembly (B). Remove the ADF left cover media guide.

2. Warning: To reduce the chance of pick roll position errors and mechanical misalignments. 8. 3. ensure that the document set stops are positioned correctly and the two set gates are positioned as shown in the diagram or the ADF will malfunction and jam. 5. Note: Ensure that the two springs are positioned and installed properly or the ADF will malfunction and jam. Turn the machine off. Note: Before reinstalling the ADF feed/pick roll assembly (F). ensure that the machine is turned off when replacing the ADF feed/pick roll assembly. rotate the rear most white gear of the pick roll position motor assembly until the pick roll has completely raised. Gently pull the front end of the ADF feed/pick roll assembly away from the ADF left cover assembly. Move the front bushing (B) frontward in the direction of the arrow to remove it from the front bracket (C). Note: Rotate the rear most white gear of the pick roll position motor assembly until the pick roll is completely lowered and the sector gear is completely disengaged. Open the ADF left cover assembly. 6. Gently remove the ADF feed/pick roll assembly (F) from the left cover assembly. 9.7500-XXX ADF feed/pick roll assembly removal Warning: Do not touch the rubber surface of the feed roll or the pick roll. Remove the ADF left cover media guide. 4. 7. Note: Once the ADF feed/pick roll assembly is secured and the plastic clip is installed. Move the rear bushing (D) rearward in the arrow direction to remove it from the rear bracket (E). See “ADF left cover media guide removal” on page 4-181. Rear white gear Sector gear 4-178 MFP Service Manual . Release the two springs from the ADF left cover assembly Remove the plastic clip (A). 1.

7500-XXX E C B D F A Set gate Plate Repair information 4-179 .

A 4-180 MFP Service Manual .7500-XXX Document set actuator removal 1. Gently pry the document set actuator (A) from the ADF left cover assembly. Remove the document set actuator (A). 3. See “ADF left cover media guide removal” on page 4-181. Remove the ADF left cover media guide. 4. Open the ADF left cover assembly. 2.

3. Lift the ADF left cover media guide (A) upward. 4. Note: Before reinstalling the ADF left cover media guide (A). Open the ADF left cover assembly. then remove the two bosses from the slot. Boss Boss A Tabs Repair information 4-181 . and remove the two tabs from the holes. ensure that the two bosses and two tabs are correctly installed. or jamming will occur. 2.7500-XXX ADF left cover media guide removal 1. Remove the screw securing the ADF left cover media guide (A). Remove the ADF left cover media guide (A).

Remove the grounding plate (B). 4. 2. 12. Disconnect the connector from the pick roll position motor assembly (D).7500-XXX Pick roll position motor assembly removal 1. 7. 6. D C B A Connector 4-182 MFP Service Manual . Remove the ADF left cover media guide. See “ADF left cover media guide removal” on page 4-181. 8. 11. Remove the harness guide (C). Open the ADF left cover assembly. Remove the one screw securing the pick roll position motor assembly (D). Remove the screw from the green ground wire (A). 9. 3. 5. 10. Remove the document set actuator. Remove the two screws securing the harness guide (C). Remove the harness from the harness guide (C). Remove the screw securing the grounding plate (B). Remove the pick roll position motor assembly (D). See “” on page 4-179.

4. 3. 2. See “ADF front cover assembly removal” on page 4-166. Remove the ADF front cover assembly. Screw Front A Connections Repair information 4-183 . Open the ADF left cover assembly. Disconnect the two connections to the switch (ADF left cover interlock) (A) with needle nose pliers.7500-XXX Switch (ADF left cover interlock) removal 1. Remove the screw and washer securing the switch (ADF left cover interlock) (A). 5. Remove the switch (ADF left cover interlock).

5. disconnect the connector. and move it to the position in which the required sensor is easily removed. 3. The APS. and inverter sensors are removed in the same manner. Release the hook securing the sensor (ADF width APS 1) (C) to the sensor mount (A). 2. See “Actuator/media guide assembly removal” on page 4-190. Disconnect the connection from sensor (ADF width APS 1) (C). Open the ADF left cover assembly. Lift the separation roll guide assembly to its uppermost position. Remove the sensor (ADF width APS 1) (C). 8. Remove the two screws securing the sensor mount (A) to the ADF. 4. Slide the sensor mount (A) from the underside of the ADF transport roll (B).7500-XXX Sensor (ADF width APS 1) 1. 7. A B A C 4-184 MFP Service Manual . Remove the actuator/media guide assembly. 6. and remove the sensor. pre-registration. Release the hook.

Release the hook securing the sensor (ADF width APS 2) (C) to the sensor mount (A). 6. See “Actuator/media guide assembly removal” on page 4-190. Open the ADF left cover assembly. Remove the two screws securing the sensor mount (A) to the ADF. 2. Remove the sensor (ADF width APS 2) (C). 4. Disconnect the connection from sensor (ADF width APS 2) (C).7500-XXX Sensor (ADF width APS 2) 1. 5. Release the hook. Lift the separation roll guide assembly to its uppermost position. pre-registration. The APS. and inverter sensors are removed in the same manner. 8. Remove the actuator/media guide assembly. and move it to the position in which the required sensor is easily removed. 7. disconnect the connector. A B A C Repair information 4-185 . and remove the sensor. Slide the sensor mount (A) from the underside of the ADF transport roll (B). 3.

A B C A 4-186 MFP Service Manual . Remove the actuator/media guide assembly. The APS. 4. and inverter sensors are removed in the same manner. Lift the separation roll guide assembly to its uppermost position. 8. 2. pre-registration. Slide the sensor mount (A) from the under of the ADF transport roll (B). disconnect the connector. Remove the two screws securing the sensor mount (A) to the ADF. Open the ADF left cover assembly. 6. 3. and remove the sensor. and move it to the position in which the required sensor is easily removed. Disconnect the connection from sensor (ADF width APS 3) (C). 5.7500-XXX Sensor (ADF width APS 3) 1. Remove the sensor (ADF width APS 3) (C). See “Actuator/media guide assembly removal” on page 4-190. 7. Release the hook. Release the hook securing the sensor (ADF width APS 3) (C) to the sensor mount (A).

6. The APS. Slide the sensor mount (A) from the underside of the ADF transport roll (B). Remove the actuator/media guide assembly. 7. 5.7500-XXX Sensor (ADF registration) 1. and remove the sensor. See “Actuator/media guide assembly removal” on page 4-190. Remove the screw securing the ADF registration sensor. A B C A Repair information 4-187 . Open the ADF left cover assembly. and move it to the position in which the required sensor is easily removed. pre-registration. 8. Remove the sensor (ADF registration) (C). Lift the separation roll guide assembly to its uppermost position. Remove the two screws securing the sensor mount (A) to the ADF. 2. disconnect the connector. Disconnect the connector from the sensor (ADF registration). and inverter sensors are removed in the same manner. 4. Release the hook. 3.

7500-XXX

Sensor (ADF pre-registration)
1. Open the ADF left cover assembly. 2. Lift the separation roll guide assembly to its uppermost position. 3. Remove the actuator/media guide assembly. See “Actuator/media guide assembly removal” on
page 4-190.

4. Remove the two screws securing the sensor mount (A) to the ADF. 5. Slide the sensor mount (A) from the underside of the ADF transport roll (B), and move it to the position in
which the required sensor is easily removed.

6. Release the hooks securing the sensor (ADF pre-registration) (C) to the sensor mount (A). 7. Disconnect the connector from the sensor (ADF pre-registration) (C). 8. Remove the sensor (ADF pre-registration) (C).
The APS, pre-registration, and inverter sensors are removed in the same manner. Release the hook, disconnect the connector, and remove the sensor.

A

B

C

A

4-188 MFP Service Manual

7500-XXX

Sensor (ADF inverter)
1. Open the ADF left cover assembly. 2. Lift the separation roll guide assembly to its uppermost position. 3. Remove the actuator/media guide assembly. See “Actuator/media guide assembly removal” on
page 4-190.

4. Remove the two screws securing the sensor mount (A) to the ADF. 5. Slide the sensor mount (A) from the underside of the ADF transport roll (B), and move it to the position in
which the required sensor is easily removed.

6. Release the hooks securing the sensor (ADF inverter) (C) to the sensor mount (A). 7. Disconnect the connector from the sensor (ADF inverter) (C). 8. Remove the sensor (ADF inverter).
The APS, pre-registration, and inverter sensors are removed in the same manner. Release the hook, disconnect the connector, and remove the sensor.

A

B

A

C

Repair information

4-189

7500-XXX

Actuator/media guide assembly removal
1. 2. 3. 4.
Open the ADF left cover assembly. Lift the separation roll guide assembly (A) to its uppermost position. Remove the two screws securing the actuator/media guide assembly (B) to the ADF. Remove the actuator/media guide assembly (B).

B

A

Rear

4-190 MFP Service Manual

7500-XXX

Inverter gate removal
1. Remove the actuator/media guide assembly. See “Actuator/media guide assembly removal” on
page 4-190.

2. Flex the tab, and remove the boss from the hole. 3. Remove the inverter gate (A).
Tab

Boss A

ADF registration roll assembly removal
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22.
Remove the ADF unit assembly. See “ADF unit assembly removal” on page 4-159. Open the ADF left cover assembly. Remove the ADF front cover assembly. See “ADF front cover assembly removal” on page 4-166. Remove the ADF rear cover. See “ADF rear cover removal” on page 4-165. Remove the document tray assembly. See “Document tray assembly removal” on page 4-164. Remove the ADF media feed assembly. See “ADF media feed assembly removal” on page 4-162. Remove the ADF feed drive motor assembly. See “ADF feed drive motor assembly removal” on page 4-172. Lift the separation roll guide assembly to its uppermost position. Remove the actuator/media guide assembly. See “Actuator/media guide assembly removal” on page 4-190. Remove the two screws securing the sensor mount (A) to the ADF. Slide the sensor mount (A) from the underside of the ADF transport roll (B), and move it out of the way. Remove the tension spring (C). Loosen the screw securing the tension bracket (D), and loosen the registration secondary drive belt (E) tension. Remove the plastic clip securing the registration roll drive pulley 28T (F). Slide the registration secondary drive belt (E) from the registration roll drive pulley 28T (F). Remove the ADF registration motor. See “ADF registration motor removal” on page 4-201. Remove the registration roll drive pulley 28T (F). Remove the bearing 8 mm (G) securing the ADF registration roll assembly (H) to the rear of the feed assembly. Remove the plastic clip securing the bearing 8 mm (I) of front side. Remove the bearing 8 mm (I) securing the ADF registration roll assembly (H) to the front of the feed assembly. Move the ADF registration roll assembly (H) frontward and upward. Remove the ADF registration roll assembly (H).

Repair information

4-191

7500-XXX

Warning: Do not touch the rubber surface of the ADF registration roll assembly (H). Note: Before reinstalling the registration secondary drive belt (E), ensure that it is routed properly. Note: Loosen and then retighten the two screws that set the belt tension after tension spring (C) is attached.

B

A

C

E D F

Plastic clip H G

I

Plastic clip

Front

4-192 MFP Service Manual

7500-XXX

ADF feed-out roll assembly removal
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24.
Remove the ADF unit assembly. See “ADF unit assembly removal” on page 4-159. Open the ADF left cover assembly. Remove the ADF front cover assembly. See “ADF front cover assembly removal” on page 4-166. Remove the ADF rear cover. See “ADF rear cover removal” on page 4-165. Remove the document tray assembly. See “Document tray assembly removal” on page 4-164. Remove the ADF registration motor. See “ADF registration motor removal” on page 4-201. Remove the ADF media feed assembly. See “ADF media feed assembly removal” on page 4-162. Remove the ADF feed drive motor assembly. See “ADF feed drive motor assembly removal” on page 4-172. Lift the separation roll guide assembly to its uppermost position. Remove the actuator/media guide assembly. See “Actuator/media guide assembly removal” on page 4-190. Loosen the screw securing the tension bracket (A) and loosen the registration secondary belt (B) tension. Remove the tension spring (B). Loosen the screw securing the small tension bracket (C). Remove the exit roll drive belt (D). Remove the registration secondary drive belt (E). Remove the plastic clip securing the exit\feed-out roll drive pulley 25/28T (F). Remove the exit\feed-out roll drive pulley 25/28T (F). Remove the bearing 8 mm (G) securing the ADF feed-out roll assembly (H) to the rear of the feed assembly. Remove the plastic clip securing the manual feed drive pulley (I). Remove the manual feed drive pulley (I). Remove the manual feed drive belt (J). Remove the bearing 8 mm (K) securing the feed-out roll assembly to the front of the feed assembly. Move the ADF feed-out roll assembly (H) rearward and upward. Remove the ADF feed-out roll assembly (H).

Repair information

4-193

7500-XXX

Warning: Do not touch the rubber surface of the ADF exit roll assembly (G).

A

B

A E

C C D H

F Plastic clip

G

K Plastic clip I J
Front

4-194 MFP Service Manual

7500-XXX

ADF separation roll guide assembly
1. Open the ADF left cover assembly. 2. Lift the separation roll guide assembly (A) to it uppermost position. 3. Lift and remove the separation roll guide assembly (A).
Note: Extra upward force is required to remove the separation roll guide assembly.

B

A

Rear

Repair information

4-195

7500-XXX

ADF exit roll assembly removal
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20.
Open the ADF left cover assembly. Remove the ADF front cover assembly. See “ADF front cover assembly removal” on page 4-166. Remove the ADF rear cover. See “ADF rear cover removal” on page 4-165. Remove the ADF feed drive motor assembly. See “ADF feed drive motor assembly removal” on page 4-172. Remove the ADF separation roll guide assembly. See “ADF separation roll guide assembly” on page 4-195. Loosen the screw securing the small tension bracket (A) and loosen the exit roll drive belt tension (B). Loosen the screw securing the tension bracket (C), and loosen the registration secondary belt (D) tension. Remove the registration secondary drive belt (D). Remove the tension spring (E). Remove the exit roll drive belt (B). Loosen the set screw securing the damper (F). Remove the damper (F). Remove the plastic clip securing the bushing 6 mm (G) on the front of the feed assembly. Remove the bushing 6 mm (G). Move the ADF exit roll assembly (H) to the rear. Release the hook securing the exit roll drive pulley 20T (I) to the ADF exit roll assembly (H). Remove the exit roll drive pulley 20T (I). Remove the retainer spring (J). Remove the bushing 6 mm (K). Move the ADF exit roll assembly (H) to the rear and then up.

Note: Ensure that the small tension bracket (A) is applying adequate tension to the exit roll drive belt (B).

4-196 MFP Service Manual

7500-XXX

21. Remove the ADF exit roll assembly (H).
E C B C

J

I

Rear Rear

A

B

D

H K

G F Plastic clip
Front

Repair information

4-197

7500-XXX

ADF transport roll assembly removal
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15.
Open the ADF left cover assembly. Remove the ADF front cover assembly. See “ADF front cover assembly removal” on page 4-166. Remove the ADF rear cover. See “ADF rear cover removal” on page 4-165. Remove the ADF feed drive motor assembly. See “ADF feed drive motor assembly removal” on page 4-172. Remove the actuator/media guide assembly. See “Actuator/media guide assembly removal” on page 4-190. Remove the e-clip securing the manual feed drive wheel (A). Remove the manual feed drive wheel (A). Remove the manual feed drive belt (B). Remove the e-clip securing the bushing 8 mm (C). Remove the bushing 8 mm (C). Remove the e-clip securing the transport roll drive gear 20T (D). Remove the transport roll drive gear 20T (D). Remove the bushing 8 mm (E). Move the ADF transport roll assembly (F) rearward and upward. Remove the ADF transport roll assembly (F).

Warning: Do not touch the rubber surface of the ADF transport roll assembly (F).

F E

D

E-clip

E-clip

C A B
Front

4-198 MFP Service Manual

7500-XXX

Sensor (document set) removal
1. 2. 3. 4. 5. 6.
Open the ADF left cover assembly. Lift the document tray assembly. Remove the ADF rear cover. See “ADF rear cover removal” on page 4-165. Disconnect the connector from the sensor (document set) (A). Release the hooks securing the sensor (document set) (A). Remove the sensor (document set) (A).

Connector

A

Rear

Repair information

4-199

7500-XXX

Sensor (sheet through) removal
1. 2. 3. 4. 5. 6.
Open the ADF left cover assembly. Lift the document tray assembly. Remove the ADF rear cover. See “ADF rear cover removal” on page 4-165. Disconnect the connector from the sensor (sheet through) (A). Release the hooks securing the sensor (sheet through) (A). Remove the sensor (sheet through) (A).

Connector

A

Rear

4-200 MFP Service Manual

7500-XXX

ADF registration motor removal
1. 2. 3. 4. 5. 6. 7. 8.
Open the ADF left cover assembly. Lift the document tray assembly. Remove the ADF rear cover. See “ADF rear cover removal” on page 4-165. Remove the access cap (A). Disconnect the connector from the ADF registration motor (A). Remove the tension spring (B) from the ADF registration motor (A). Remove the two screws securing the ADF registration motor (A). Remove the registration main drive belt (C).

Note: Before reinstalling the ADF registration motor (A), place the registration main drive belt (C) on the registration main drive pulley 21/54T (D). Note: Ensure that the registration main drive belt (C) is properly routed. Note: To correctly set the registration main drive belt (C) tension, install the ADF registration motor (A) and the tension spring (B) before completely tightening the two screws.

B

C A
Rear

D

Connector

Repair information

4-201

7500-XXX

Sensor (document tray width 1) removal
1. 2. 3. 4. 5. 6. 7. 8. 9.
Open the ADF left cover assembly. Lift the document tray assembly. Remove the five screws securing the cover (A). Remove the cover (A). Remove the two screws securing the bracket (B). Remove the bracket (B). Remove the connector from the sensor (document tray width 1) (C). Release the hooks securing the sensor (document tray width 1) (C). Remove the sensor (document tray width 1) (C).

Note: The sensor (document tray width 1), sensor (document tray width 2), or the sensor (document tray width 3) are all identical.

A

B

C

4-202 MFP Service Manual

7500-XXX

Sensor (document tray width 2) removal
1. 2. 3. 4. 5. 6. 7. 8. 9.
Open the ADF left cover assembly. Lift the document tray assembly. Remove the five screws securing the cover (A). Remove the cover (A). Remove the two screws securing the bracket (B). Remove the bracket (B). Remove the connector from the sensor (document tray width 2) (C). Release the hooks securing the sensor (document tray width 2) (C). Remove the sensor (document tray width 2) (C).

Note: The sensor (document tray width 1), sensor (document tray width 2), or the sensor (document tray width 3) are all identical.

A

B C

Repair information

4-203

7500-XXX

Sensor (document tray width 3) removal
1. 2. 3. 4. 5. 6. 7. 8. 9.
Open the ADF left cover assembly. Lift the document tray assembly. Remove the five screws securing the cover (A). Remove the cover (A). Remove the two screws securing the bracket (B). Remove the bracket (B). Remove the connector from the sensor (document tray width 3) (C). Release the hooks securing the sensor (document tray width 3) (C). Remove the sensor (document tray width 3) (C).

Note: The sensor (document tray width 1), sensor (document tray width 2), or the sensor (document tray width 3) are all identical.

A

B

C

4-204 MFP Service Manual

Remove the connector from the sensor (document tray length 1) (B). Release the hook securing the sensor (document tray length 1) (B).7500-XXX Sensor (document tray length 1) removal 1. 2. 3. Lift the document tray assembly. Remove the five screws securing the cover (A). Remove the cover (A). 7. 4. A B Connector Repair information 4-205 . 6. Note: The sensor (document tray length 1) and the sensor (document tray length 2) are identical. 5. Open the ADF left cover assembly. Remove the sensor (document tray length 1) (B).

3. 7. 6. Remove the sensor (document tray length 2) (B). 2. Remove the connector from the sensor (document tray length 2) (B). Remove the five screws securing the cover (A). Release the hook securing the sensor (document tray length 2) (B). Remove the cover (A). 4. Open the ADF left cover assembly. A B Connector 4-206 MFP Service Manual . Lift the document tray assembly. 5.7500-XXX Sensor (document tray length 2) removal 1. Note: The sensor (document tray length 1) and the sensor (document tray length 2) are identical.

7500-XXX 2000-sheet dual input (TTM) removals Rear Left Right Front Repair information 4-207 .

3. Pull out tray 3 (A) and tray 4 (B). Remove the top cover (C). Remove one screw securing the top cover (C).7500-XXX 2000-sheet dual input (TTM)–top cover removal 1. C A B 4-208 MFP Service Manual . 2.

See “2000-sheet dual input (TTM)–tray 3 assembly removal” on 2. See “2000-sheet dual input (TTM)–tray 4 assembly removal” on page 4-216. page 4-217. 4. A Front Repair information 4-209 . Remove the foot cover (A). Remove the right cover. Remove tray 4 assembly. 3.7500-XXX 2000-sheet dual input (TTM)–foot cover removal 1. See “2000-sheet dual input (TTM)–right cover removal” on page 4-210. 5. Remove two screws securing the foot cover (A). Remove tray 3 assembly.

2.7500-XXX 2000-sheet dual input (TTM)–right cover removal 1. Front A 4-210 MFP Service Manual . Remove the right cover (A) by lifting upward and outward in the direction of the arrow. Remove two screws securing the right cover (A).

Remove the left cover (A). A Repair information 4-211 . 2. Remove two screws securing the left cover (A).7500-XXX 2000-sheet dual input (TTM)–left cover removal 1.

Remove four screws securing the rear cover (A). 2. Remove the rear cover (A).7500-XXX 2000-sheet dual input (TTM)–rear cover removal 1. Rear A 4-212 MFP Service Manual .

3. Place the right side down.7500-XXX 2000-sheet dual input (TTM)–caster removal 1. Remove three screws securing the caster (A). page 4-217. See “2000-sheet dual input (TTM)–tray 4 assembly removal” on page 4-216. 5. Remove the caster (A). A Repair information 4-213 . Remove tray 3 assembly. See “2000-sheet dual input (TTM)–tray 3 assembly removal” on 2. 4. Remove tray 4 assembly.

page 4-217. See “2000-sheet dual input (TTM)–foot cover removal” on page 4-209. Front B D E-ring A 7. Remove the foot cover. See “2000-sheet dual input (TTM)–tray 4 assembly removal” on page 4-216. 4. Remove tray 3 assembly. 3. 5. Remove two screws securing the two brackets (A).7500-XXX 2000-sheet dual input (TTM)–tray support roll removal 1. 6. Remove the shafts (D). Remove the two e-clips securing the tray support rolls (B) to the two brackets (A) using a prying tool. 4-214 MFP Service Manual . Remove tray 4 assembly. See “2000-sheet dual input (TTM)–tray 3 assembly removal” on 2. Remove the two e-clips securing the tray support rolls (B) to the main frame.

Remove the tray support rolls (B). Front B D C E-ring Repair information 4-215 .7500-XXX 8.

A D C B 4-216 MFP Service Manual . Pull out the tray 4 assembly.7500-XXX 2000-sheet dual input (TTM)–tray 4 assembly removal 1. Remove the tray 4 stopper (B). Remove two screws securing the tray 4 transport assembly (A). Remove two screws securing the tray 4 stopper (B) to the lower part of tray 4 assembly (C). 5. 3. 4. 2. 6. Push the tray 4 transport assembly (A) into the machine in the direction of the arrow. Remove the tray 4 assembly (C).

Remove the tray 3 assembly (B). Move the tray 3 stopper (A) outward in the direction of the arrow while pulling out the tray 3 assembly (B). 3. 2. See “2000-sheet dual input (TTM)–left cover removal” on page 4-211. Open the 2TM/TTM left door assembly. Screw A Front B Repair information 4-217 . Loosen the screw securing the tray 3 stopper (A).7500-XXX 2000-sheet dual input (TTM)–tray 3 assembly removal 1. 5. Remove the left cover. 4.

B A 4-218 MFP Service Manual . Remove the tray 3 front cover (A). Pull out the tray 3 assembly. 3. Remove two screws securing the tray 3 front cover (A) to tray 3 assembly (B).7500-XXX 2000-sheet dual input (TTM)–tray 3 front cover removal 1. 2.

Remove the E-clip with a prying tool securing the front lift cable pulley (A) to the tray lift shaft assembly (B). Remove the left cover. 3. Remove the tray 3 front cover. Gently move the tray lift shaft assembly (B) toward the rear of the tray and detach the rear bushing (C) 6. Move the rear portion of the tray lift shaft assembly (B) away from the frame.7500-XXX 2000-sheet dual input (TTM)–tray 3 rear cable assembly removal 1. 2. Remove the tray 3 assembly. 5. Repair information 4-219 . Note: Do not remove the front lift cable pulley (A) or the front lift cables will become detached. See “2000-sheet dual input (TTM)–tray 3 assembly removal” on page 4-217. See “2000-sheet dual input (TTM)–left cover removal” on page 4-211. See “2000-sheet dual input (TTM)–tray 3 front cover removal” on page 4-218. from the frame. 4.

Remove the two tray 3 rear cables (E) from the tray lift shaft assembly (B).7500-XXX 7. Move the rear lift cable pulley (D) toward the rear of the tray to release the two tray 3 rear cables (E) from the tray lift shaft assembly (B). 8. 4-220 MFP Service Manual .

7500-XXX 9. Note: Before re-installing: — Ensure tray 3 rear cables (E) are not twisted or kinked. — Route the cables properly as shown in the figure. Remove the tray 3 rear cables (E) from the bottom plate (J). 10. Repair information 4-221 . 11. Remove the large guide (H) and the large pulley (I). 13. Remove the E-clip with a prying tool securing the large guide (H) and the large pulley (I) to the frame assembly. Remove two E-clips with a prying tool securing the two small pulleys (F) on the rear of the frame assembly. Replace the cables by setting the frame assembly on its side as shown in the figure. Remove the two small guides (G) and the two small pulleys (F). 12.

3. Remove the tray 3 front cables (C) from the tray lift shaft assembly (B). See “2000-sheet dual input (TTM)–left cover removal” on page 4-211. 4-222 MFP Service Manual . 6. Remove the left cover. Remove the lift cable pulley (A). 2. See “2000-sheet dual input (TTM)–tray 3 assembly removal” on page 4-217. Remove the tray 3 front cover. 4. Remove the E-clip with a prying tool securing the tray lift pulley (A) to the tray lift shaft assembly (B).7500-XXX 2000-sheet dual input (TTM)–tray 3 front cable assembly removal 1. Note: The tray 3 front cables (C) become detached. See “2000-sheet dual input (TTM)–tray 3 front cover removal” on page 4-218. Remove the tray 3 assembly. 5.

page 4-217. 4. Remove two e-clips securing the two pinion gears (A) to the frame assembly (B). See “2000-sheet dual input (TTM)–tray 3 assembly removal” on 2. 8. 9. Repair information 4-223 . Remove the two pinion gears (A). Place the tray 3 assembly on its right side. Remove the four screws securing the two rack gears (C) to the frame assembly (B). Ensure tray 3 front cables (C) are not twisted or kinked. Remove two small guides (E) and the two small pulleys (D). Remove the tray 3 assembly. 5. Replace the cables by setting the frame assembly (B) on its side as shown in the figure. Note: Before re-installing: — — — — It is recommended that all four cables be replaced.7500-XXX 7. 3. Route the cables properly as shown in the figure. Remove the tray 3 front cables (C) from the bottom plate (F). Remove two E-clips with a prying tool securing the two small pulleys (D) on the front of the frame assembly. 2000-sheet dual input (TTM)–media guide rack and pinion removal 1.

Remove the rack gears (C). C B E-ring E-ring A A C Left 4-224 MFP Service Manual .7500-XXX 6.

7500-XXX D D Note: Before re-installing. Repair information 4-225 . move the two side guides (D) of the frame assembly (B) fully outward before installing the two pinion gears (A).

Remove the tray 3 front cover.7500-XXX 2000-sheet dual input (TTM)–tray 3 media guide lock assembly removal 1. Remove the e-clip securing the tray 3 media guide lock (D) to the front media guide (C). Lift the front edge of the bottom plate from the tray. Note: Before re-installing. Remove the tray 3 rear cable assembly. See “2000-sheet dual input (TTM)–media guide rack and pinion removal” on page 4-223. Remove the tray 3 media guide lock (D). F D E C A B 4-226 MFP Service Manual . Remove the media guide rack and pinion. Remove the front media guide (C). Remove the tray 3 front cable assembly. Remove the bottom plate (A) from the tray. 11. 4. 14. See “2000-sheet dual input (TTM)–tray 3 rear cable assembly removal” on page 4-219. ensure the tray 3 media guide lock (D) and the tray 3 media guide lock button (F) are properly installed as shown in the figure. 6. 8. 7. Remove the spring (E). 9. Remove the tray 3 media guide lock button (F) from the tray 3 media guide lock (D). 10. 13. See “2000-sheet dual input (TTM)–tray 3 front cover removal” on page 4-218. See “2000-sheet dual input (TTM)–tray 3 front cable assembly removal” on page 4-222. page 4-217. Remove the two screws securing the bracket (B) to the tray. Move both media guides fully inward. 5. 12. Remove the tray 3 assembly. See “2000-sheet dual input (TTM)–tray 3 assembly removal” on 2. 3.

Remove the tray 3 front cover. See “2000-sheet dual input (TTM)–tray 3 front cable assembly removal” on page 4-222. 7. 5. Move both media guides fully inward. See “2000-sheet dual input (TTM)–tray 3 rear cable assembly removal” on page 4-219. 10. page 4-217. 6. ensure the bosses on the rear media guide (C) are fitted into the slots on the mylar actuator (D) as shown in the figure. Remove the tray 3 assembly. A C B D Slots Repair information 4-227 . See “2000-sheet dual input (TTM)–tray 3 front cover removal” on page 4-218. Lift the front edge of the bottom plate (A) from the tray. See “2000-sheet dual input (TTM)–media guide rack and pinion removal” on page 4-223. Remove the tray 3 rear cable assembly. 11. See “2000-sheet dual input (TTM)–tray 3 assembly removal” on 2. 3. Remove the mylar actuator (D) by sliding it out of the tray in the direction of the arrow. Remove the rear media guide (C). 8.7500-XXX 2000-sheet dual input (TTM)–tray 3 mylar actuator removal 1. Remove the bottom plate (A) from the tray. 9. Note: Before re-installing. Remove the two screws securing the bracket (B) to the tray. Remove the media guide rack and pinion. 4. Remove the tray 3 front cable assembly.

5. page 4-216. Remove the tray 4 assembly. B A 4-228 MFP Service Manual . 4. Remove the tray 4 front cover (A) by moving it upward in the direction of the arrow. Remove the four screws securing the bracket (B) to the tray. Remove the bracket (B). Remove two screws securing the tray 4 front cover (A). 3. See “2000-sheet dual input (TTM)–tray 4 assembly removal” on 2.7500-XXX 2000-sheet dual input (TTM)–tray 4 front cover removal 1.

insert the tray 4 transport assembly (A) into the rails of the frame assembly (B). Remove the tray 4 assembly. A B Repair information 4-229 .7500-XXX 2000-sheet dual input (TTM)–tray 4 media transport assembly removal 1. page 4-216. See “2000-sheet dual input (TTM)–tray 4 assembly removal” on 2. Remove the tray 4 transport assembly (A). Note: Before re-installing.

5. 8. 7. 4-230 MFP Service Manual . page 4-216. Remove the tray 4 assembly. Move the rear the rear lift cable pulley (E) toward the rear of the tray to release the two tray 4 rear cables (D) from the tray lift shaft assembly (B). Remove the E-clip with a prying tool securing the tray lift cable pulley (A) to the tray lift shaft assembly (B). See “2000-sheet dual input (TTM)–tray 4 assembly removal” on 2. Place the tray 4 assembly on its right side as shown in the figure. Note: Do not remove the front lift cable pulley (A) or the front lift cables will become detached. Remove the two tray 4 rear cables (D) from the tray lift shaft assembly (B). Remove the tray 4 front cover. from the frame.7500-XXX 2000-sheet dual input (TTM)–tray 4 rear cables removal 1. Move the rear portion of the tray lift shaft assembly (B) away from the frame. See “2000-sheet dual input (TTM)–tray 4 front cover removal” on page 4-228. Gently move the tray lift shaft assembly (B) toward the rear of the tray and detach the rear bushing (C) 6. 3. 4.

7500-XXX 9. Place the tray 4 assembly back to its upright position. Repair information 4-231 .

Remove two E-clips with a prying tool securing the two small pulleys (F) on the rear of the frame assembly. Replace the cables by setting the frame assembly on its side as shown in the figure. Note: Before re-installing: — — — — It is recommended that all four cables be replaced. 4-232 MFP Service Manual .7500-XXX 10. Ensure tray 4 rear cables (D) are not twisted or kinked. Remove two small guides (G) and two small pulleys (F). 11. Remove the tray 4 rear cables (D) from the bottom plate (H). 12. Route the cables properly as shown in the figure.

Remove the tray 4 front cables (C) from the tray lift shaft assembly (B). Remove the front tray lift pulley (A). 4. Place the tray 4 assembly on its right side. Note: The tray 4 front cables (C) become detached. Remove the E-clip with a prying tool securing the front tray lift pulley (A) to the tray lift shaft assembly (B). Repair information 4-233 . Remove the tray 4 front cover. 5. See “2000-sheet dual input (TTM)–tray 4 front cover removal” on page 4-228. as shown in the figure. Remove the tray 4 assembly. See “2000-sheet dual input (TTM)–tray 4 assembly removal” on 2. 6. 3. page 4-216.7500-XXX 2000-sheet dual input (TTM)–tray 4 front cables removal 1.

4-234 MFP Service Manual . 10. Remove two E-clips with a prying tool securing the two small pulleys (D) on the front of the frame assembly. Replace the cables by setting the frame assembly (B) on its side as shown in the figure. Ensure tray 4 front cables (C) are not twisted or kinked. Note: Before re-installing: — — — — It is recommended that all four cables be replaced. Route the cables properly as shown in the figure. Place the tray 4 assembly back in its upright position. 9. Remove the two small guides (E) and the two small pulleys (D). 8.7500-XXX 7. Remove the tray 4 front cables (C) from the bottom plates (F).

3. Remove the tray 4 assembly. Remove two e-clips securing the two pinion gears (A) to the frame assembly (B). C E-ring E-ring A A C B 5. page 4-216. Place the tray 4 assembly on its right side. Remove four screws securing the two rack gears (C) to the frame assembly (B). as shown in the figure. Remove two pinion gears (A).7500-XXX 2000-sheet dual input (TTM)–tray 4 media guide rack and pinion removal 1. Repair information 4-235 . 4. See “2000-sheet dual input (TTM)–tray 4 assembly removal” on 2.

4-236 MFP Service Manual .7500-XXX 6. move the two side guides (D) of the frame assembly (B) fully outward before installing the two pinion gears (A). D D Note: Before re-installing. Remove the rack gears (C).

4. 5. Note: Before re-installing. 8. 3. Remove the tray 4 media guide lock button (F) from the tray 4 media guide lock (D). 12. Move both media guides inward. See “2000-sheet dual input (TTM)–media guide rack and pinion removal” on page 4-223. Remove the tray 4 rear cable assembly. See “2000-sheet dual input (TTM)–tray 4 rear cables removal” on page 4-230. 6.7500-XXX 2000-sheet dual input (TTM)–tray 4 media guide lock assembly removal 1. Lift the front edge of the bottom plate from the tray. Remove the spring (E). 11. 9. Remove the tray 4 media guide lock (D). See “2000-sheet dual input (TTM)–tray 4 front cover removal” on page 4-228. 14. Remove the tray 4 assembly. Remove two screws securing the bracket (B) to the tray. Remove the e-clip securing the tray 4 media guide lock (D) to the front media guide (C). ensure the tray 4 media guide lock (D) and the tray 4 media guide lock button (F) are properly installed as shown in the figure. F D E C A B Repair information 4-237 . Remove the tray 4 front cover. Remove the tray 4 front cable assembly. Remove the media guide rack and pinion. See “2000-sheet dual input (TTM)–tray 4 assembly removal” on 2. Remove the bottom plate (A) from the tray. page 4-216. 13. See “2000-sheet dual input (TTM)–tray 4 front cables removal” on page 4-233. Remove the front media guide (C). 10. 7.

page 4-216. See “2000-sheet dual input (TTM)–tray 4 assembly removal” on 2. 8. 3. Remove the media guide rack and pinion. See “2000-sheet dual input (TTM)–tray 4 rear cables removal” on page 4-230. ensure the bosses on the rear media guide (C) are fitted into the slots on the mylar actuator (D) as shown in the figure. A C B D Slots 4-238 MFP Service Manual . Remove the tray 4 front cover. 4. Remove the tray 4 rear cable assembly. See “2000-sheet dual input (TTM)–media guide rack and pinion removal” on page 4-223. Lift the front edge of the bottom plate (A) from the tray. Note: Before re-installing. Remove the rear media guide (C). Move both media guides inward. Remove two screws securing the bracket (B) to the tray. Remove the tray 4 assembly. 11. 7. 6. See “2000-sheet dual input (TTM)–tray 4 front cover removal” on page 4-228. 10. Remove the tray 4 front cable assembly. 5. See “2000-sheet dual input (TTM)–tray 4 front cables removal” on page 4-233. Remove the bottom plate (A) from the tray. Remove the mylar actuator (D) by sliding it out of the tray in the direction of the arrow. 9.7500-XXX 2000-sheet dual input (TTM)–tray 4 mylar actuator removal 1.

Remove two screws securing the media feed unit assembly (A). 5. See “2000-sheet dual input (TTM)–tray 3 assembly removal” on 2. Remove the tray 4 assembly. 4. Disconnect the two connectors from the media feed unit assembly (A). 3. page 4-217. Note: Removing the media tray 1 and media tray 2 in the printer makes removing the media feed unit assembly (A) rear screws easier.7500-XXX 2000-sheet dual input (TTM)–media feed unit assembly removal (tray 4) 1. Remove the tray 4 transport assembly. Connectors A Front A B Repair information 4-239 . See “2000-sheet dual input (TTM)–tray 4 assembly removal” on page 4-216. Remove the tray 3 assembly. See “2000-sheet dual input (TTM)–tray 4 media transport assembly removal” on page 4-229.

Remove two screws securing the rear bracket (E) to the media feed unit assembly (A). 14. Remove the lower guide (C). Remove two screws securing the upper guide (D) to the media feed unit assembly (A). 11. 7.7500-XXX 6. 8. Remove the front bracket (B). Remove the rear bracket (E). Remove the two screws securing the lower guide (C) to the media feed unit assembly (A). Remove one screw securing the front bracket (B). 9. 12. Remove the upper guide (D). 10. 13. E D C 4-240 MFP Service Manual . Move the media feed unit assembly (A) leftward and upward in the direction of the arrow to remove it.

B Connector A Hook Front Repair information 4-241 . Release the hooks securing the sensor (tray 4 feed-out) (A) to the upper guide (B). Remove the tray 3 assembly. 3. See “2000-sheet dual input (TTM)–tray 4 assembly removal” on page 4-216. 4. Remove the tray 4 assembly.7500-XXX 2000-sheet dual input (TTM)–sensor (tray 4 feed-out) removal 1. Remove the sensor (tray 4 feed-out) (A). See “2000-sheet dual input (TTM)–tray 3 assembly removal” on 2. Disconnect the connector from the sensor (tray 4 feed-out) (A). page 4-217. 5.

4. Remove the switch (TTM media size) (A). Remove one screw securing the switch (TTM media size) (A). Remove the tray 3 assembly See (“2000-sheet dual input (TTM)–tray 3 assembly removal” on 2. Rear page 4-217) or tray 4 assembly (“2000-sheet dual input (TTM)–tray 4 assembly removal” on page 4-216). 1.7500-XXX 2000-sheet dual input (TTM)–switch (TTM media size) removal Note: This removal procedure may be applied to tray 3 and tray 4. 3. A Connector 4-242 MFP Service Manual . Disconnect the connector from the switch (TTM media size) (A).

2. 4. 6. Remove the upper vertical turn guide (C). Pull out the tray 3 assembly. 8. 5. Release the bosses on both sides securing the vertical turn guide (B). Release the bosses on both sides securing the upper vertical turn guide (C). Pull out the tray 4 assembly.7500-XXX 2000-sheet dual input (TTM)–media feed unit assembly removal (tray 3) 1. 3. Open the 2TM/TTM left door assembly. 7. Remove the vertical turn guide (B). Boss C Boss Front A Boss Boss B Repair information 4-243 . Remove one screw securing the 2TM/TTM left door support strap (A).

10.7500-XXX 9. Release the harness from the clamp. Front Connector Clamps 4-244 MFP Service Manual . Disconnect the connector from the machine.

Remove two screws securing the rear bracket (E) to the media feed unit assembly (D). 14. Remove the media feed unit assembly (D) by pulling outward. Connector Clamps Front E Connector D Repair information 4-245 . 13. Remove the rear bracket (E). Remove three screws securing the media feed unit assembly (D).7500-XXX 11. 12.

do not touch the rubber surface. 8.7500-XXX 2000-sheet dual input (TTM)–2TM/TTM media transport roll assembly removal 1. Remove two screws securing the bracket (A). 5. 6. 7. Remove the bracket (A). Note: One of the bushings may become detached. 4. Note: When removing the 2TM/TTM media transport roll assembly (C). 2. Disconnect the connector to the sensor (tray 3 feed-out) (B). do not touch the rubber surface. Projection Notch D Connector E-ring B A D C E-ring Note: Before re-installing the 2TM/TTM media transport roll assembly (C). Remove the large e-clip on the left securing the 2TM/TTM media transport roll assembly (C). Remove the 2TM/TTM media transport roll assembly (C). Slide the bushing (D) to the right. Move the 2TM/TTM media transport roll assembly (C) leftward and outward in the direction of the arrow to remove. Open the left door assembly. 4-246 MFP Service Manual . 3.

3. Open the left door assembly. 4. Remove the bracket (A). 2. Connector Hook A B Actuator Repair information 4-247 . Disconnect the connector to the sensor (tray 3 feed-out) (B). Remove two screws securing the bracket (A). Remove the sensor (tray 3 feed-out) (B). Release the hooks securing the sensor (tray 3 feed-out) (B) to the bracket (A).7500-XXX 2000-sheet dual input (TTM)–sensor (tray 3 feed-out) removal 1. 5. 6.

3. B removal (tray 3)” on page 4-243 or “2000-sheet dual input (TTM)–media feed unit assembly removal (tray 4)” on page 4-239. Remove the two screws securing the media feed lift motor to the media feed unit assembly (B).7500-XXX 2000-sheet dual input (TTM)–media feed lift motor removal 1. Remove the media feed unit assembly. Remove the media feed lift motor (B). Disconnect the harness from the media feed lift motor (A). See “2000-sheet dual input (TTM)–media feed unit assembly 2. 4. A Connector Rear 4-248 MFP Service Manual .

Remove the tray lift coupling gear 31 tooth (C). Remove bracket (A). See “2000-sheet dual input (TTM)–media feed unit assembly 2. 5. 3.7500-XXX 2000-sheet dual input (TTM)–lift coupling assembly removal 1. Remove the media feed unit assembly. Clamp Washer E-ring A B Rear D C Note: Before re-installing. 6. Remove the harness from bracket (A). Remove the spring (D). 4. 7. ensure all gears and washers attached to bracket (A) are securely installed. Remove the e-ring with a prying tool securing the tray lift coupling (B) to bracket (A). removal (tray 3)” on page 4-243 or “2000-sheet dual input (TTM)–media feed unit assembly removal (tray 4)” on page 4-239. Note: The gears may become detached from bracket (A). Repair information 4-249 . Remove three screws securing bracket (A) to the media feed unit assembly.

Remove the tray lift one-way clutch (B).7500-XXX 2000-sheet dual input (TTM)–one-way clutch / gear assembly removal 1. Remove the bracket (A). Remove the media feed unit assembly. 5. removal (tray 3)” on page 4-243 or “2000-sheet dual input (TTM)–media feed unit assembly removal (tray 4)” on page 4-239. See “2000-sheet dual input (TTM)–media feed unit assembly 2. Remove the harness from the bracket (A). Remove the three screws securing the bracket (A) to the media feed unit assembly. Harness Clamp Washer A B Rear 4-250 MFP Service Manual . Note: The gears may become detached from the bracket (A). 4. 3.

Harness Washer C A Rear Note: Before re-installing. Repair information 4-251 .7500-XXX 6. ensure all gears and washers are securely attached to the bracket (A). Remove the tray lift one-way gear 24 tooth (C).

Note: Gears may become detached from the bracket (A). 6. Remove the tray lift one-way clutch. 5. Remove the three screws securing the bracket (A) to the media feed unit assembly. Remove the tray lift one-way gear 24 tooth. Remove the media feed unit drive gear . 4. Remove the harness from the bracket (A). ensure all gears and washers are securely attached to the bracket (A). See “2000-sheet dual input (TTM)–media feed unit assembly 2. See “2000-sheet dual input (TTM)–one-way 22 tooth removal” on page 4-261. Harness Clamp Washer Washer A Rear B Note: Before re-installing. 3. See “2000-sheet dual input (TTM)–feed roll one-way clutch removal” on page 4-260. 7. Remove the media feed unit assembly. removal (tray 3)” on page 4-243 or “2000-sheet dual input (TTM)–media feed unit assembly removal (tray 4)” on page 4-239.7500-XXX 2000-sheet dual input (TTM)–media feed unit drive gear 13 tooth removal 1. 4-252 MFP Service Manual . Remove the bracket (A).13 tooth (B).

removal (tray 3)” on page 4-243 or “2000-sheet dual input (TTM)–media feed unit assembly removal (tray 4)” on page 4-239. See “2000-sheet dual input (TTM)–media feed unit assembly 2.7500-XXX 2000-sheet dual input (TTM)–media out actuator removal 1. 3. Remove the media out actuator (A). Remove the media feed unit assembly. Front A Bosses Lower view Repair information 4-253 . Remove the two bosses on the media out actuator (A) from the media feed unit assembly.

Disconnect the connector from the sensor (media level) (A). 3.7500-XXX 2000-sheet dual input (TTM)–sensor (media level) removal 1. Remove the sensor (media level) (A). removal (tray 3)” on page 4-243 or “2000-sheet dual input (TTM)–media feed unit assembly removal (tray 4)” on page 4-239. See “2000-sheet dual input (TTM)–media feed unit assembly 2. Release the hooks securing the sensor (media level) (A) to the media feed unit assembly. Front A Harness Hooks Lower view 4-254 MFP Service Manual . 4. Remove the media feed unit assembly.

Front Harness A Hook Hooks Lower view Repair information 4-255 . 5. 4. Remove the media out actuator. Remove the media feed unit assembly. See “2000-sheet dual input (TTM)–media feed unit assembly 2. See “2000-sheet dual input (TTM)–media out actuator removal” on page 4-253. Release the hooks securing the sensor (media out) (A) to the media feed unit assembly.7500-XXX 2000-sheet dual input (TTM)–sensor (media out) removal 1. Disconnect the connector from the sensor (media out) (A). Remove the sensor (media out) (A). 3. removal (tray 3)” on page 4-243 or “2000-sheet dual input (TTM)–media feed unit assembly removal (tray 4)” on page 4-239.

Hook Front A B 4-256 MFP Service Manual .7500-XXX 2000-sheet dual input (TTM)–sensor (pre-feed) removal 1. Remove the sensor (pre-feed) (A) from the feed unit front guide (B). Remove the media feed unit assembly. removal (tray 3)” on page 4-243 or “2000-sheet dual input (TTM)–media feed unit assembly removal (tray 4)” on page 4-239. Disconnect the connector from the sensor (pre-feed) (A). See “2000-sheet dual input (TTM)–media feed unit assembly 2. 3.

Remove the media feed unit assembly. Harness Clamp Washer A Rear B Rear Note: Before re-installing.7500-XXX 2000-sheet dual input (TTM)–media feed unit drive gear 28 / 21 tooth removal 1. Repair information 4-257 . Remove the feed unit drive gear . Remove the harness from the bracket (A). Remove the three screws securing the bracket (A) to the media feed unit assembly. 4.28 tooth / 21 tooth (B). 5. removal (tray 3)” on page 4-243 or “2000-sheet dual input (TTM)–media feed unit assembly removal (tray 4)” on page 4-239. 3. Remove the bracket (A). Note: The gears may become detached from the bracket (A). ensure all gears and washers are securely attached to the bracket (A). See “2000-sheet dual input (TTM)–media feed unit assembly 2.

Remove the three screws securing the bracket (A) to the media feed unit assembly. Remove the media feed unit assembly. Remove the bracket (A). removal (tray 3)” on page 4-243 or “2000-sheet dual input (TTM)–media feed unit assembly removal (tray 4)” on page 4-239. Note: The gears may become detached from the bracket (A). Remove the feed unit drive gear .28 tooth / 21 tooth (B). Remove the harness from the bracket (A). See “2000-sheet dual input (TTM)–media feed unit assembly 2.7500-XXX 2000-sheet dual input (TTM)–media feed unit drive gear 29 tooth removal 1. ensure all gears and washers are securely attached to the bracket (A). 5. 4-258 MFP Service Manual . 3. 4. Harness Clamp Washer A Rear Rear B Note: Before re-installing.

Remove the media tray assembly. Move the feed unit front guide (A) in the direction of the arrow.7500-XXX 2000-sheet dual input (TTM)–feed roll removal 1. do not touch the rubber surface of the feed roll (B). Release the hook securing the feed roll (B) to the shaft (C). Remove the feed roll (B). 4. 2. Repair information 4-259 . 3. Note: Do not touch the rubber surface of the feed roll (B). C B Hook A Front Note: Before re-installing.

Remove the feed roll one-way clutch (A) from the shaft (B). B A Front 4-260 MFP Service Manual . 2. Remove the feed roll. Remove the media tray assembly. See “2000-sheet dual input (TTM)–feed roll removal” on page 4-259. 3.7500-XXX 2000-sheet dual input (TTM)–feed roll one-way clutch removal 1.

7500-XXX 2000-sheet dual input (TTM)–one-way 22 tooth removal 1. Remove the media tray assembly. See “2000-sheet dual input (TTM)–feed roll removal” on page 4-259. 3. Remove the feed roll one-way gear 22 tooth (A). Remove the feed roll. See “2000-sheet dual input (TTM)–feed roll one-way clutch removal” on page 4-260. 4. B A Front Repair information 4-261 . Remove the feed roll one-way clutch. 2.

7500-XXX 2000-sheet dual input (TTM)–separation roll one-way friction clutch removal 1. See “2000-sheet dual input (TTM)–separation roll removal” on page 4-263. 4. Front B C A 4-262 MFP Service Manual . 3. Remove the media tray assembly. Remove the separation roll spacer (A). Remove the separation roll one-way friction clutch (B). 2. Remove the separation roll.

2.7500-XXX 2000-sheet dual input (TTM)–separation roll removal 1. Remove the media tray assembly. Move the feed unit front guide (A) in the direction of the arrow. 3. Release the hook securing the separation roll (B) to the shaft (C). A Front C B Repair information 4-263 .

Note: Do not touch the rubber surface of the feed roll (B). Remove the separation roll (B). A Front C B Note: Before re-installing. 4-264 MFP Service Manual .7500-XXX 4. do not touch the rubber surface of the separation roll (B).

Remove the media tray assembly. Remove the pick roll. See “2000-sheet dual input (TTM)–pick roll drive gear 25 tooth removal” on page 4-267. 4. 3.7500-XXX 2000-sheet dual input (TTM)–pick roll idler gear 33 tooth removal 1. Front A Repair information 4-265 . 2. See “2000-sheet dual input (TTM)–pick roll removal” on page 4-266. Remove the pick roll idler gear 33 tooth (A). Remove the pick roll drive gear 25 tooth.

Remove the pick roll (B). C Hook B A Front Note: Before re-installing. 4. Remove the media tray assembly. 2. 3. Move the front guide (A) in the direction of the arrow.7500-XXX 2000-sheet dual input (TTM)–pick roll removal 1. Note: Do not touch the rubber surface of the feed roll (B). Release the hook securing the pick roll (B) to the shaft (C). 4-266 MFP Service Manual . do not touch the rubber surface of the pick roll (B).

2. Remove the media tray assembly.7500-XXX 2000-sheet dual input (TTM)–pick roll drive gear 25 tooth removal 1. See “2000-sheet dual input (TTM)–pick roll removal” on page 4-266. Remove the pick roll drive gear 25 tooth (A). Remove the pick roll. 3. B A Front Repair information 4-267 .

Harness Clamp Washer A Rear Hook C B Note: Before re-installing.27 tooth (B). Remove the media feed unit assembly. 5. Remove the three screws securing the bracket (A) to the media feed unit assembly.7500-XXX 2000-sheet dual input (TTM)–feed unit drive gear 27 tooth removal 1. Remove the hook securing the feed unit drive gear . ensure all gears and washers are securely attached to the bracket (A). removal (tray 3)” on page 4-243 or “2000-sheet dual input (TTM)–media feed unit assembly removal (tray 4)” on page 4-239. 3. Note: The gears may become detached from the bracket (A). Remove the feed unit drive gear . Remove the harness from the bracket (A).27 tooth (B) to the shaft (C). 4-268 MFP Service Manual . Remove the bracket (A). 4. 6. See “2000-sheet dual input (TTM)–media feed unit assembly 2.

Open the 2TM/TMM left door assembly. 4. 3.7500-XXX 2000-sheet dual input (TTM)–2TM/TTM left door assembly removal 1. Remove one screw securing the 2TM/TTM left door support strap (A). Remove the bracket (B). 2. 6. A C Front B Repair information 4-269 . Move the 2TM/TTM left door assembly (C) toward the right and outward in the direction of the arrow. Remove one screw securing the bracket (B). 5. Remove the 2TM/TTM left door assembly (C).

2. Remove the switch (2TM/TTM left door interlock) (B).7500-XXX 2000-sheet dual input (TTM)–switch (2TM/TTM left door interlock) removal 1. Remove the bracket (A). 5. Front B A 4-270 MFP Service Manual . Release the hooks securing the switch (2TM/TTM left door interlock) (B) to the bracket (A). Disconnect the connector from the switch (2TM/TTM left door interlock) (B). 3. 4. 6. Remove the screw securing the bracket (A). Open the left door assembly.

3. Remove the rear cover. Clamp Clamp A Repair information 4-271 . See “2000-sheet dual input (TTM)–media feed unit assembly removal (tray 3)” on page 4-243. 4. Release the harness from the clamp of the tray 3 lift gear assembly (A). 2. Remove the media feed unit 3 assembly. 5. Remove the tray 3 lift gear assembly (A). Remove two screws securing the tray 3 lift gear assembly (A).7500-XXX 2000-sheet dual input (TTM)–tray 3 lift gear assembly removal 1. See “2000-sheet dual input (TTM)–rear cover removal” on page 4-212.

Remove the rear cover. Clamps A 4-272 MFP Service Manual . 3.7500-XXX 2000-sheet dual input (TTM)–tray 4 lift gear assembly removal 1. 5. Remove the tray 4 lift gear assembly (A). 2. Remove the controller card assembly. Release the two harnesses from the clamp of the tray 4 lift gear assembly (A). 4. See “2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal” on page 4-274. See “2000-sheet dual input (TTM)–rear cover removal” on page 4-212. Remove two screws securing the tray 4 lift gear assembly (A).

7500-XXX 2000-sheet dual input (TTM)–drive motor assembly removal 1. 3. Remove the rear cover. Disconnect the connector from the 2TM/TTM drive motor (A). Remove the 2TM/TTM drive motor (A). Connector A Repair information 4-273 . See “2000-sheet dual input (TTM)–rear cover removal” on page 4-212. 4. Remove two screws securing the 2TM/TTM drive motor (A). 2.

Remove the controller card assembly (A). 4.7500-XXX 2000-sheet dual input (TTM)–2TM/TTM controller card assembly removal 1. See “2000-sheet dual input (TTM)–rear cover removal” on page 4-212. Remove the rear cover. Disconnect all the connectors from the 2TM/TTM controller card assembly (A). Remove four screws securing the 2TM/TTM controller card assembly (A). A B 3. P541 P554 DIP switch settings. 2. TTM P548 P552 On DIP switch 1 2 3 4 P549 2TM /TTM control card 4-274 MFP Service Manual .

2. Knotch B E-ring A Boss F E E-ring Connector B C D Rear Note: Before re-installing: — The notch on the 2TM/TTM clutch (F) must be placed over the boss of the bracket (A). Disconnect the harness connector to the 2TM/TTM clutch (F) from the bracket (A). 3. Remove the e-clip securing the clutch gear . Repair information 4-275 .7500-XXX 2000-sheet dual input (TTM)–clutch removal 1. Remove the bracket (A).38 tooth (E). Note: The bushing (B) and washer (C) may become detached from the shaft (D). 6. Remove the rear cover. Disconnect the connector from the machine to the bracket (A). 5. See “2000-sheet dual input (TTM)–rear cover removal” on page 4-212. as shown in the figure. Remove the 2TM/TTM clutch (F).38 tooth (E) to the shaft (D) using a prying tool. 4. Remove two screws securing the bracket (A) to the frame assembly. 7. and remove the clutch gear .

7500-XXX — Ensure the harness does not come in contact with the gears. Duplex unit removals Right Rear Left Front 4-276 MFP Service Manual .

Pull the option hookup cover (A) outward in the direction of the arrow to remove. 2. Clamp Clamp Connector Clamp Rear A Repair information 4-277 . 3.7500-XXX Duplex unit assembly removal 1. Disconnect the connector of the duplex unit assembly harness from the machine. 4. Open the duplex unit assembly. Release the duplex unit assembly harness clamp from the machine.

Remove the duplex unit assembly. Release B B Hook Hook Hole Hole Front 4-278 MFP Service Manual . release the duplex unit assembly from the machine.7500-XXX 5. Turn the two duplex docking locks (B) on the duplex unit assembly by 90 degrees counterclockwise to 6.

Turn the two duplex docking locks (A) 45 degrees. See “Duplex unit assembly removal” on page 4-277. back side securing them to the duplex. 2.7500-XXX Duplex docking locks removal 1. 3. A A A A A Repair information 4-279 . Remove the two duplex docking locks (A). Remove the duplex unit assembly. and release the hooks with needle nose pliers on the 4. Open the duplex unit assembly.

7500-XXX Duplex support strap removal 1. 3. 2. Remove the two screws securing the duplex lower guide (A) to the duplex unit assembly. See “Duplex unit assembly removal” on page 4-277. A Right 4-280 MFP Service Manual . Remove the duplex unit assembly. Remove the duplex lower guide (A).

Open the duplex unit assembly.7500-XXX 4. 7. B Left C 6. Release the hook of the duplex left door support strap (B) securing the duplex left cover (C) to the duplex unit assembly. Repair information 4-281 . Remove the four screws securing the duplex left cover (C) to the duplex unit assembly. Remove the duplex left cover (C). 5.

7500-XXX 8. Remove the duplex left door support strap (B) from the duplex unit assembly. B Hook Left B 4-282 MFP Service Manual .

Remove the duplex unit assembly.7500-XXX Duplex drive gear 28 tooth removal 1. Remove the duplex lower guide (A). A Right Repair information 4-283 . 3. See “Duplex unit assembly removal” on page 4-277. 2. Remove the two screws securing the duplex lower guide (A) to the duplex unit assembly.

Remove the four screws securing the duplex left cover (C) to the duplex unit assembly. Remove the duplex left cover (C).7500-XXX 4. 6. Open the duplex unit assembly. 5. Release the hook of the duplex left door support strap (B) securing the duplex left cover (C) to the duplex unit assembly. B Hook B Left C 4-284 MFP Service Manual . 7.

11. 14. 13. Release the hooks securing the three duplex drive gears 28T (F) to the duplex unit assembly. Disconnect the connector of the harness from duplex drive motor assembly (D) to the duplex main cable 9. Remove the bracket (E). 12. Remove the three duplex drive gears 28T (F). Remove the three screws securing the bracket (E) to the duplex unit assembly. Remove the two duplex drive gears 33/74T (G).7500-XXX 8. Clamps D Connector F Hook F Rear G G F E Repair information 4-285 . assembly. 10. Release the harness from the clamps of the duplex unit assembly.

2. Remove the two screws securing the duplex lower guide (A) to the duplex unit assembly. A Right 4-286 MFP Service Manual . 3. Remove the duplex lower guide (A). Remove the duplex unit assembly.7500-XXX Duplex drive gear 33 / 74 tooth removal 1. See “Duplex unit assembly removal” on page 4-277.

6. Open the duplex unit assembly. B Hook B Left C Repair information 4-287 . Remove the four screws securing the duplex left cover (C) to the duplex unit assembly.7500-XXX 4. Remove the duplex left cover (C). 7. Release the hook of the duplex left door support strap (B) securing the duplex left cover (C) to the duplex unit assembly. 5.

11. assembly. 10. Release the harness from the clamps of the duplex unit assembly. Remove the two duplex drive gears 33/74T (F). Disconnect the connector of the harness from duplex drive motor assembly (D) to the duplex main cable 9. Remove the bracket (E). 12.7500-XXX 8. Connector D Clamps Rear F F Rear E 4-288 MFP Service Manual . Remove the three screws securing the bracket (E) to the duplex unit assembly.

See “Duplex unit assembly removal” on page 4-277. 2. A Right Repair information 4-289 . Remove the two screws securing the duplex lower guide (A) to the duplex unit assembly. Remove the duplex lower guide (A). Remove the duplex unit assembly.7500-XXX Duplex drive gear 33 tooth removal 1. 3.

Open the duplex unit assembly. B Hook B Left C 4-290 MFP Service Manual . Remove the four screws securing the duplex left cover (C) to the duplex unit assembly. 7.7500-XXX 4. 6. Remove the duplex left cover (C). Release the hook of the duplex left door support strap (B) securing the duplex left cover (C) to the duplex unit assembly. 5.

Remove the three screws securing the bracket (E) to the duplex unit assembly. Disconnect the connector of the harness from the duplex drive motor assembly (D) to the duplex main 9.7500-XXX 8. Remove the two duplex drive gears 33T (F). Release the harness from the clamps of the duplex unit assembly. 10. 12. cable assembly. Clamps D Connector F F Rear E Repair information 4-291 . Remove the bracket (E). 11.

2. Remove the two screws securing the duplex lower guide (A) to the duplex unit assembly. A Right 4-292 MFP Service Manual . Remove the duplex lower guide (A). 3.7500-XXX Duplex drive gear 42 tooth removal 1. Remove the duplex unit assembly. See “Duplex unit assembly removal” on page 4-277.

Remove the duplex left cover (C). 6. 7. Release the hook of the duplex left door support strap (B) securing the duplex left cover (C) to the duplex unit assembly. Open the duplex unit assembly. B Hook B Left C Repair information 4-293 . 5. Remove the four screws securing the duplex left cover (C) to the duplex unit assembly.7500-XXX 4.

Remove the bracket (E). assembly. 12. 11. Release the harness from the clamps of the duplex unit assembly. Clamps D Connector F Rear E 4-294 MFP Service Manual . Disconnect the connector of the harness from duplex drive motor assembly (D) to the duplex main cable 9. Remove the three screws securing the bracket (E) to the duplex unit assembly. 10. Remove the duplex drive gear 42T (F).7500-XXX 8.

3. See “Duplex unit assembly removal” on page 4-277. A Right Repair information 4-295 .7500-XXX Duplex switch (left cover interlock) removal 1. Remove the duplex lower guide (A). Remove the two screws securing the duplex lower guide (A) to the duplex unit assembly. 2. Remove the duplex unit assembly.

7. 5. Remove the four screws securing the duplex left cover (C) to the duplex unit assembly. Open the duplex unit assembly. B Hook B Left C 4-296 MFP Service Manual . Remove the duplex left cover (C). Release the hook of the duplex left door support strap (B) securing the duplex left cover (C) to the duplex unit assembly.7500-XXX 4. 6.

Release the hooks securing the switch (duplex cover interlock) (D) to the bracket (E). Remove the switch (duplex left door interlock) (D). Connector D Hooks E Rear Repair information 4-297 .7500-XXX 8. 10. 9. Disconnect the connector from the switch (duplex left door interlock) (D).

Remove the two screws securing the duplex lower guide (A) to the duplex unit assembly. Remove the duplex lower guide (A). A Right 4-298 MFP Service Manual . See “Duplex unit assembly removal” on page 4-277.7500-XXX Duplex media in actuator removal 1. 2. 3. Remove the duplex unit assembly.

Open the duplex unit assembly. Release the hook of the duplex left door support strap (B) securing the duplex left cover (C) to the duplex unit assembly. 6.7500-XXX 4. 7. 5. Remove the four screws securing the duplex left cover (C) to the duplex unit assembly. Remove the duplex left cover (C). B Hook B Left C Repair information 4-299 .

10. Remove the spring (D) from the duplex wait actuator (E). 9.7500-XXX 8. and move it rightward and upward in the direction of the arrow. Turn the duplex wait in actuator (E) 180 degrees. Remove the duplex wait actuator (E). E D Left 4-300 MFP Service Manual .

Remove the duplex unit assembly.7500-XXX Duplex drive motor assembly removal 1. A Right Repair information 4-301 . 3. Remove the two screws securing the duplex lower guide (A) to the duplex unit assembly. 2. Remove the duplex lower guide (A). See “Duplex unit assembly removal” on page 4-277.

6.7500-XXX 4. 7. Open the duplex unit assembly. Release the hook of the duplex left door support strap (B) securing the duplex left cover (C) to the duplex unit assembly. B Hook B Left C 4-302 MFP Service Manual . 5. Remove the duplex left cover (C). Remove the four screws securing the duplex left cover (C) to the duplex unit assembly.

13. assembly. Remove the two screws securing the duplex drive motor assembly (E) to the duplex unit assembly. Remove the duplex drive motor duct (F) from the duplex drive motor assembly (E). Remove the duplex drive motor fan (G). 12. Remove the duplex drive motor assembly (E). Release the harness from the clamps of the duplex unit assembly. 14. 11. Clamps D Connector G Mark E-Ring Screws Left E F Repair information 4-303 .7500-XXX 8. Remove the e-clip with a prying tool securing the duplex drive motor fan (G) to the duplex drive motor assembly (E). Disconnect the connector of the harness from the duplex motor assembly (D) to the duplex main cable 9. 10.

Remove the two screws securing the duplex lower guide (A) to the duplex unit assembly. Remove the duplex unit assembly. 2. Remove the duplex lower guide (A). See “Duplex unit assembly removal” on page 4-277.7500-XXX Duplex controller card assembly removal 1. 3. A Right 4-304 MFP Service Manual .

7500-XXX 4. Release the hook of the duplex left door support strap (B) securing the duplex left cover (C) to the duplex unit assembly. 7. Remove the four screws securing the duplex left cover (C) to the duplex unit assembly. 6. 5. B Hook B Left C Repair information 4-305 . Open the duplex unit assembly. Remove the duplex left cover (C).

D Connectors Right 4-306 MFP Service Manual . Remove the two screws securing the duplex controller card assembly (D) to the duplex unit assembly. 10.7500-XXX 8. Disconnect all the connectors to the duplex controller card assembly (D). Remove the duplex controller card assembly (D). 9.

Remove the two screws securing the duplex lower guide (A) to the duplex unit assembly. 2. 3. A Right Repair information 4-307 . Remove the duplex lower guide (A). See “Duplex unit assembly removal” on page 4-277. Remove the duplex unit assembly.7500-XXX Duplex sensor (duplex wait) removal 1.

B Hook B Left C 4-308 MFP Service Manual . 5. Remove the duplex left cover (C). Release the hook of the duplex left door support strap (B) securing the duplex left cover (C) to the duplex unit assembly. 6. Open the duplex unit assembly. Remove the four screws securing the duplex left cover (C) to the duplex unit assembly.7500-XXX 4. 7.

9. Disconnect the connector of the harness from the sensor (duplex wait) (D).7500-XXX 8. Hooks Connector D Left Repair information 4-309 . Release the hooks securing the sensor (duplex wait) (D) to the duplex unit assembly. Remove the sensor (duplex wait) (D). 10.

Remove the two screws securing the duplex lower guide (A) to the duplex unit assembly. See “Duplex unit assembly removal” on page 4-277. 2. 3.7500-XXX Duplex access handle removal 1. Remove the duplex lower guide (A). A Right 4-310 MFP Service Manual . Remove the duplex unit assembly.

Remove the duplex left cover (C).7500-XXX 4. 6. Release the hook of the duplex left door support strap (B) securing the duplex left cover (C) to the duplex unit assembly. 7. Remove the four screws securing the duplex left cover (C) to the duplex unit assembly. B Hook B Left C Repair information 4-311 . Open the duplex unit assembly. 5.

and move in the direction of the arrow. 12. Note: The metal shaft (H) may become detached. Remove the bracket (E). Remove the duplex left door handle latch (I). 11. Remove the three screws securing the bracket (E) to the duplex unit assembly. 10.7500-XXX 8. F 2 Tab 1 G Left E H I Tab 4-312 MFP Service Manual . 14. Remove the duplex left door handle (G). 9. Rotate the duplex left door handle (G) upward. 13. Rotate the duplex left door handle latch (I) upward. Remove the spring (F). and move in the direction of the arrow.

4. Remove the duplex unit assembly. 2. See “Duplex controller card assembly removal” on page 4-304. 5. See “Duplex drive gear 28 tooth removal” on page 4-283. Remove the duplex controller card assembly. Remove the duplex drive gears 28T. do not touch the rubber surface. Remove the two duplex media transport rolls (B). See “Duplex unit assembly removal” on page 4-277. 3. Remove the hooks of the four bushings (A) securing the two duplex media transport rolls (B) to the duplex unit assembly. Repair information 4-313 . B B Hook A A Hook Hook Hook Right A A Note: When replacing the two duplex media transport rolls (B). do not touch the rubber surface.7500-XXX Duplex media transport rolls removal 1. Note: When removing the two duplex media transport rolls (B).

do not touch the rubber surface. 2. 4-314 MFP Service Manual . Remove the hooks of the two bushings (A) securing the duplex media transport center roll (B) to the duplex unit assembly. 3.7500-XXX Duplex media center transport roll removal 1. 4. See “Duplex controller card assembly removal” on page 4-304. Note: When removing the duplex media center transport roll (B). Remove the duplex media center transport roll (B). do not touch the rubber surface. Remove the duplex unit assembly. Remove the duplex controller card assembly. B A Hook Hook Right A Note: When replacing the duplex media center transport roll (B). See “Duplex unit assembly removal” on page 4-277.

B C Left A Note: Before reinstalling. Note: The rear side of the exit 2 unit (C) may require some force to disengage the electrical connector. 2. ensure the exit 2 (C) unit is properly aligned and the electrical connector is properly connected.7500-XXX Exit 2 removals Exit 2 unit assembly removal 1. Repair information 4-315 . Lift the two levers (B) while pulling the exit 2 unit (C) outward in the direction of the arrow. Remove the exit 2 unit (C). 3. Open the printer left door assembly (A).

3. FRONT B C A REAR A C B Exit 2 left door handle removal 4-316 MFP Service Manual . Remove the springs (C) from the brackets (B). Remove the exit 2 unit assembly. See “Exit 2 unit assembly removal” on page 4-315. ensure the brackets (B) are not bent or deformed. Remove the two exit 2 unit docking levers (A) with a prying tool from the brackets (B). Note: When removing the two exit 2 docking levers.7500-XXX Exit 2 unit docking lever removal 1. 2.

Open the exit 2 unit assembly. 6. See “Exit 2 unit assembly removal” on page 4-315. 5. ensure the exit 2 left door handle (B) operates freely. Note: After reinstalling the upper guide assembly (A). A C B Repair information 4-317 . Remove the exit 2 unit assembly. 4. Note: The exit 2 left door handle (B) may become detached. Remove the upper guide assembly (A). 2. Remove the spring (C) from the upper guide assembly (A). Remove the exit 2 left door handle (B) from the upper guide assembly (A).7500-XXX 1. 3. Remove two screws securing the upper guide assembly (A) to the exit 2 unit assembly.

Remove the exit 2 unit assembly. 3. 2.7500-XXX Exit 2 diverter gate removal 1. Note: The exit 2 access handle (B) may become detached. Remove the upper guide assembly (A). See “Exit 2 unit assembly removal” on page 4-315. 6. Boss Front A 4. ensure the exit 2 access handle (B) operates freely. 4-318 MFP Service Manual . Remove the spring (C) connecting the exit 2 diverter gate (D) to the upper guide assembly (A). Open the exit 2 unit assembly. 5. Gently flex the mounting points securing the exit 2 diverter gate (D) to the upper guide assembly (A). Remove two screws securing the upper guide assembly (A) to the exit 2 unit assembly. Remove the exit 2 diverter gate (D) A B D C Note: After reinstalling the upper guide assembly (A). 7.

Release two hooks securing the exit 2 left cover (A) to the exit 2 unit assembly. 4. 2. Open the exit 2 unit assembly. A Hook Hook Double stick tape between covers Repair information 4-319 .7500-XXX Exit 2 left cover removal 1. 5. Remove the exit 2 unit assembly. Move the exit 2 left cover (A) downward and outward in the direction of the arrow. Remove the exit 2 left cover (A). 3. See “Exit 2 unit assembly removal” on page 4-315. Note: Extra force is required on the rear of the exit 2 left cover to break the seal of the double stick tape.

See “Exit 2 unit assembly removal” on page 4-315. 2. 4. Remove the exit 2 left cover. 9. 6. See “Exit 2 left cover removal” on page 4-319.7500-XXX Exit 2 right cover removal 1. Gently remove the link (D) from the bracket (E). Remove the exit 2 front cover (A). 3. Remove the one screw securing the exit 2 front cover (A) to the exit 2 unit assembly. 8. 10. Remove the exit 2 rear cover (B). 7. Move the exit 2 rear cover (B) upward and outward in the direction of the arrow. Remove one screw securing the exit 2 rear cover (B). C Push B Hook A Boss D Boss E 4-320 MFP Service Manual . Open the exit 2 unit assembly. 5. Remove the exit 2 unit assembly. Release the hook of the exit 2 support strap (C).

14. exit 2 unit assembly into two pieces.7500-XXX 11. Release two hooks securing the exit 2 right cover assembly (F) to the exit 2 unit assembly. Remove the exit 2 right cover assembly (F). Remove the four screws securing the exit 2 right cover assembly (F) to the exit 2 unit assembly. A B F Rear Hooks Hook Square hole Repair information 4-321 . Gently pry apart. 13. Note: The exit 2 unit assembly should be in two pieces. with a flat tip screwdriver. the boss on the right then the one on the left to separate the 12.

See “Exit 2 right cover removal” on page 4-320. 4. D Hook C Rear Square hole Hook Hook B Hook D Slot A 4-322 MFP Service Manual . See “Exit 2 unit assembly removal” on page 4-315. Remove the exit 2 unit assembly. Release the spring (B) from the hook of the standard bin full exit 2 actuator inner (C). See “Exit 2 left cover removal” on page 4-319. Remove the exit 2 right cover. Remove the exit 2 left cover. 5. 3. 6. Open the exit 2 unit assembly (A). Remove the standard bin full exit 2 actuator outer (A) from the spring (B). 7. 2.7500-XXX Standard bin full exit 2 actuator removal 1. Release the hooks securing the standard bin full exit 2 actuator inner (C) to the right cover (D).

ensure the spring (A) is properly installed. 5. 4. Move the exit 2 actuator (B) to the right in the direction of the arrow to release two hooks. Open the exit 2 unit assembly. Repair information 4-323 . Remove the exit 2 actuator (B). Remove the spring (A) from the exit 2 actuator (B). 6. 7. Remove the exit 2 right cover. See “Exit 2 right cover removal” on page 4-320. See “Exit 2 left cover removal” on page 4-319. See “Exit 2 unit assembly removal” on page 4-315.7500-XXX Exit 2 actuator removal 1. B B A A Front Note: Before reinstalling the exit 2 actuator (B). 8. 3. Remove the exit 2 left cover. Remove the exit 2 unit assembly. Release the spring (A) on the exit 2 actuator (B). 2.

Remove the switch (exit 2 door interlock) (A). 3. Release the hooks securing the switch (exit 2 left door interlock) (A) to the exit 2 unit assembly. A Harness Guides Front 4-324 MFP Service Manual . See “Exit 2 right cover removal” on page 4-320. 2. 6. Remove the exit 2 left cover. See “Exit 2 left cover removal” on page 4-319. Remove the exit 2 right cover. Remove the exit 2 unit assembly. Open the exit 2 unit assembly. 5. See “Exit 2 unit assembly removal” on page 4-315. 4.7500-XXX Exit 2 switch (exit 2 left door interlock) removal 1.

A CONNECTOR FRONT Note: Before reinstalling the switch (exit 2 left door interlock) (A).7500-XXX 7. ensure all the harnesses and connectors are properly installed. Remove the connector from the exit 2 switch (exit 2 left door interlock) (A). Repair information 4-325 .

6. See “Exit 2 right cover removal” on page 4-320. Lift the exit 2 media shift gear (B) upward to release it from the exit 2 unit assembly. 2.7500-XXX Exit 2 media shift gear removal 1. Remove the exit 2 media shift gear (B). Remove the exit 2 right cover. Move the roll assembly (A) fully to the right (front). See “Exit 2 left cover removal” on page 4-319. 3. 5. Remove the exit 2 unit assembly. Remove the exit 2 left cover. 7. Open the exit 2 unit assembly. Release the hook on the exit 2 media shift gear (B) from the hole in the roll assembly (A). B HOLE HOOK A FRONT A B A 4-326 MFP Service Manual . 4. See “Exit 2 unit assembly removal” on page 4-315. 8.

Remove the media diverter link (B) from the media diverter solenoid (A).7500-XXX Exit 2 media diverter solenoid removal 1. 4. 5. Remove the exit 2 right cover. 10. Move the media diverter link (B) toward the top of the exit 2 unit assembly in the direction of the arrow. See “Exit 2 right cover removal” on page 4-320. 7. Remove the exit 2 left cover. Open the exit 2 unit assembly. See “Exit 2 unit assembly removal” on page 4-315. Remove the media diverter solenoid (A). 2. 3. 9. Remove the exit 2 unit assembly. Disconnect the media diverter solenoid (A). 8. 6. Remove the screw securing the media diverter solenoid (A) to the exit 2 unit assembly. A Front Connector B Clamp Repair information 4-327 . See “Exit 2 left cover removal” on page 4-319. Release the harness from the clamp.

8. Disconnect the connector from the sensor (exit 2) (A). Pull the exit 2 sensor (actuator) (B) back in the direction of the arrow. See “Exit 2 left cover removal” on page 4-319. Remove the exit 2 left cover. See “Exit 2 right cover removal” on page 4-320. 3. 4. Connector A Hook Front B 4-328 MFP Service Manual . Release the hooks securing the sensor (exit 2) (A) to the exit 2 unit assembly. Remove the sensor (exit 2) (A). 7. See “Exit 2 unit assembly removal” on page 4-315. Remove the exit 2 right cover. Remove the exit 2 unit assembly. 2. 6.7500-XXX Exit 2 sensor (exit 2) removal 1. 5. Open the exit 2 unit assembly.

Release the hooks securing the sensor (exit 2 media shift HP) (B) to the exit 2 unit assembly. 5. Remove the exit 2 left cover. See “Exit 2 unit assembly removal” on page 4-315. 7. 9. 6. 8. 4. See “Exit 2 media shift gear removal” on page 4-326. See “Exit 2 right cover removal” on page 4-320. 3. Connector B A Hooks LOW CHUTE Rear Repair information 4-329 . Remove the sensor (exit 2 media shift HP) (B). Remove the exit 2 media shift gear. Remove the exit 2 unit assembly.7500-XXX Exit 2 sensor (exit 2 media shift HP) removal 1. Disconnect the connector from the sensor (exit 2 media shift HP) (B). Rotate the shift assembly (A) upward in the direction of the arrow. See “Exit 2 left cover removal” on page 4-319. 2. Open the exit 2 unit assembly. Remove the exit 2 right cover.

See “Exit 2 unit assembly removal” on page 4-315.7500-XXX Exit 2 sensor (standard bin full exit 2) removal 1. Release the hooks to the sensor (standard bin full exit 2) (A) from the exit 2 unit assembly. A Connector Hook Front 4-330 MFP Service Manual . 4. Remove the exit 2 right cover. 2. Remove the sensor (standard bin full exit 2) (A). See “Exit 2 right cover removal” on page 4-320. 3. Remove the exit 2 left cover. See “Exit 2 left cover removal” on page 4-319. Open the exit 2 unit assembly. 5. Remove the exit 2 unit assembly. 6. 7. Disconnect the sensor (standard bin full exit 2) (A).

Remove the exit 2 unit assembly. Remove the exit 2 cooling fan (A). 8.7500-XXX Exit 2 cooling fan removal 1. Remove the harness from the hole in the exit 2 unit assembly. See “Exit 2 right cover removal” on page 4-320. 7. 2. 4. Disconnect the connector from the exit 2 cooling fan (A). Remove the exit 2 left cover. See “Exit 2 unit assembly removal” on page 4-315. 6. Connector A Hole Marker Cover Clamp Clamp Rear A Repair information 4-331 . Open the exit 2 unit assembly. Remove the screw securing the exit 2 cooling fan (A) to the exit 2 unit assembly. 5. See “Exit 2 left cover removal” on page 4-319. 3. Remove the exit 2 right cover.

7500-XXX 4-332 MFP Service Manual .

Component locations Locations Printer boards HVPS LVPS Component locations 5-1 .7500-XXX 5.

7500-XXX Printer motors and sensors Sensor (fuser exit) Sensor (RFID toner cartridge) Toner add motor PC cartridge cooling fan HVPS Switch (main power) Switch (printer front door interlock) 5-2 MFP Service Manual .

7500-XXX Sensor (exit 1 media shift HP) Sensor (standard bin full exit 1) Exit 1 media shift assembly Exit shift motor Fuser unit assembly Component locations 5-3 .

7500-XXX Sensor (RFID PC cartridge) Registration clutch Sensor (humidity and temperature) Sensor (registration) 5-4 MFP Service Manual .

7500-XXX Sensor (media level) Sensor (media out) Sensor (pre-feed) Switch (lower left door interlock) Sensor (tray 2 feed out) Component locations 5-5 .

7500-XXX Switch (printer left door interlock) Fuser cooling fan MPF transport drive motor assembly Switch (media size) PC cartridge motor Transport (Drum unit motor) motor HCF hookup connector Printer engine card assembly 5-6 MFP Service Manual .

7500-XXX Printer switches Exit interface card assembly Switch (main power) HVPS card assembly Switch (printer front door interlock) Component locations 5-7 .

7500-XXX Cables Fuser AC cable assembly RFID sensor cable assembly Main power switch cable assembly 5-8 MFP Service Manual .

PC cartridge sensor connector Component locations 5-9 .Fuser cable assembly (data) Multi connect cable assembly 1 connects the following: .Exit interface card assembly .Toner add motor .Sensor (registration) .LVPS cooling fan .HVPS .7500-XXX Switch (PC cartridge interlock switch) Interlock switch cable assembly HCF hookup connector Multi connect Media size switch cable assembly 1 cable assenbly connects the following: .LVPS .Registration clutch .Sensor (hum/temp) .

LVPS cooling fan .Exit interface card assembly .7500-XXX Multi connect cable assembly 3 connects the following: .Fuser cable assembly (data) Dual drive motor cable assembly Media feed unit cable assembly AC power input socket and wiring MPF hookup cable assembly 5-10 MFP Service Manual .Toner add motor .LVPS .

7500-XXX RIP card cable assembly Printhead cable assembly Multi connect cable assembly 2 connects the following: .Fuser sensor cable assembly .Sensor (Tray 2 feed out) Component locations 5-11 .

7500-XXX Exit Interface Cable Assembly 5-12 MFP Service Manual .

7500-XXX TTM components 2TM/TTM clutch assembly 2TM/TTM controller card assembly 2TM/TTM drive motor Sensor (media level) Sensor (media out) Sensor (pre-feed) Switch (2TM/TTM left door interlock) Sensor (tray 4 feed out) Sensor (tray 3 feed out) Switch (TTM media size) Component locations 5-13 .

7500-XXX Duplex components Switch (duplex left door interlock) Sensor (duplex wait) Duplex controller card assembly Duplex drive motor 5-14 MFP Service Manual .

7500-XXX Exit 2 components Switch (exit 2 left door interlock) Exit 2 drive motor Sensor (exit 2 media shift HP) Sensor (standard bin full exit 2) Sensor (exit 2) Not used Media shift motor Media diverter solenoid Component locations 5-15 .

7500-XXX 5-16 MFP Service Manual .

Follow these recommendations to help prevent problems and maintain optimum performance. If any unsafe conditions exist. or altered parts.7500-XXX 6. especially in the area of the on/off switch and the power supply • Damaged. or altered covers. find out how serious the hazard could be and if you can continue before you correct the hazard. missing. missing. Preventive maintenance This chapter describes procedures for printer preventive maintenance. X852e. X854e MEDIA TRAY–PRINTER 2TM/TTM EVERY SERVICE CALL EVERY 300K NOTE: Media Side Guides Inspect Media End Guide Inspect Separation Pad Inspect Tray Lift Gear Group MEDIA FEED UNIT–PRINTER TTM Feed Roll Inspect Pick Roll Inspect Separation Roll Inspect MPF feed roll Inspect Transport Roll Assembly Sensor (registration) Sensor (tray 2 feed-out) MEDIA FEED UNIT HCF (if equipped) Feed Roll Inspect Pick Roll Inspect Separation Roll Inspect HCF Transport Roll Assembly Front Edge Guide Inspect Rear Edge Guide Inspect Long Edge Guide Inspect Separation Pad Inspect TRANSFER ROLL Transfer Roll Inspect FUSER UNIT Fuser Unit Inspect Sensor (fuser exit) DUPLEX Duplex Transport Roll (2) Inspect Inspect Clean Inspect Replace Replace Replace Clean Clean Clean Clean Replace Replace Replace Clean Check for correct positioning Check for correct positioning Damp cloth Verify page count before replacing Verify page count before replacing Verify page count before replacing Water or alcohol Water or alcohol Brush or blower brush Brush or blower brush Verify page count before replacing Verify page count before replacing Verify page count before replacing Water or alcohol Check for correct positioning Check for correct positioning Check for correct positioning Damp cloth Clean Replace Replace Clean Clean Blower brush Water or alcohol Preventive maintenance 6-1 . Safety inspection guide The purpose of this inspection guide is to aid you in identifying unsafe conditions. Check the following items: • Damaged. especially in the area of the top cover and the power supply cover • Possible safety exposure from any non-Lexmark attachments LEXMARK X850e.

P/N 1280443 (Approved equivalents: Mobil DTE27. pick and separation rollers at this interval to maintain the print quality and reliability of the printer. Fuchs Renolin MR30). P/N 99A0394 to lubricate appropriate areas. ADF 6-2 MFP Service Manual . and grease. 100 V The ADF requires scheduled maintenance at each 150K page count interval. The parts are available as a maintenance kit with the following part number: 40X2734–Maintenance Kit. Scheduled maintenance The LCD displays 80 scheduled maintenance at each 300K page count interval. X852e. IBM no. Use IBM no. Shell Tellus 100. EVERY SERVICE CALL X854e Duplex Transport Roll Middle EXIT 2 Exit 2 Transport Roll Exit 2 Media Exit Roll FINISHER (if equipped) Bridge Unit Transport Belts Main Paddles (3) Sub Paddles (2) Clamp Paddles (3) Punch Waste Box Stapler Cartridge Inspect FLATBED SCANNER Mirrors (3) Inspect Lens Inspect Small Platen Glass Clean Large Platen Glass Clean LEXMARK X850e. 10 oil. X852e. 23 grease (Approved equivalent Shell Darina 1). The parts are available as a maintenance kit with the following part numbers: 40X0394–Maintenance Kit. Use of lubricants other than those specified can cause premature failure. and feed. It is necessary to replace the fuser assembly. not on a scheduled basis. 220 V 40X2377–Maintenance Kit.7500-XXX LEXMARK X850e. It is necessary to replace the feed/ pick roll assembly and the separation guide assembly at this interval to maintain ADF media feed reliability. EVERY SERVICE CALL X854e ADF Feed Pick Roll Assembly Inspect Separation Roll Guide Assembly Inspect ADF Registration Roll Assembly Inspect ADF Feed-Out Roll Assembly Inspect ADF Exit Roll Assembly Inspect ADF Transport Roll Assembly Inspect EVERY 300K Clean Clean Clean Clean Inspect Inspect Inspect Clean Inspect Clean Clean Clean Clean EVERY 150K NOTE: Water or alcohol Water or alcohol Water or alcohol Water or alcohol Check for correct operation Glass cleaner Glass cleaner Glass cleaner Glass cleaner NOTE: Replace Replace Clean Clean Clean Clean Water or alcohol Water or alcohol Water or alcohol Water or alcohol Lubrication specifications Lubricate only when parts are replaced or as needed. 110 V 40X0398–Maintenance Kit. Some unauthorized lubricants may chemically attack polycarbonate parts. transfer roller.

To initiate the reset operation. 7. Touch Reset Maintenance Counter from the Configuration Menu. select Yes. Release the buttons after 10 seconds. To reset the maintenance count 1. 3. press Back or No.7500-XXX After replacing the kit. The maintenance count resets to zero and the LCD returns to the Configuration Menu. 2. 6. All other button presses are ignored. When performing the 300K scheduled maintenance procedure. 5. 4. Reset Maintenance Counter appears in the header and Yes and No appears below the header. the following areas should be cleaned of media dust and toner contamination: • • • • • • • • Media trays PC cartridge area Transfer roll area Duplex area Exit 2 area Standard bins Bridge unit area (if equipped) Finisher media bins (if equipped) Preventive maintenance 6-3 . 8. The Configuration Menu appears on the LCD. the maintenance count must be reset to zero to clear the “80 scheduled maintenance” message. To cancel the reset operation. Turn off the printer Press and hold the 2 and 6 buttons simultaneously. Turn on the printer.

7500-XXX 6-4 MFP Service Manual .

Parts catalog How to use this parts catalog The following legend is used in the parts catalog: Asm Index Part number Units/ kit or pkg Units/mach Description • Assembly-index: Identifies the assembly and the item in the diagram. Model name Lexmark X850e Lexmark X852e Lexmark X854e Configuration Network Network Network Machine type 7500-000 7500-100 7500-200 Speed 35 PPM 45 PPM 55 PPM Parts catalog 7-1 . Part number: Identifies the unique number that identifies this FRU. For example 3-1 indicates • • • • • Assembly 3 and the item number 1 in the table.7500-XXX 7. PP: (Parts Packet) in the parts description column indicates the part is contained in a parts packet. NS: (Not shown) in the assembly-Index column indicates that the part is procurable but is not pictured in the illustration. Units/mach: Refers to the number of units actually used in the base machine or product. Units/kit or pkg: Refers to the number of units packaged together and identified by the part number.

7500-XXX Assembly 1: Covers (1 of 2) 12 11 1 2 10 3 4 5 9 7 8 6 7-2 MFP Service Manual .

7500-XXX Assembly 1: Covers (1 of 2) Asm Index 1—1 2 3 4 5 6 7 8 9 10 11 12 Part number 40X0553 40X2366 40X2385 40X0560 40X0561 40X0562 40X0960 40X2294 40X0550 40X2296 40X2297 40X2295 Units/ mach 1 1 1 1 1 1 1 1 1 1 1 1 Units/ kit or pkg 1 1 1 1 1 1 2 1 1 1 1 1 Description Switch (printer front door interlock) Top cover assembly Printer front door assembly Front door magnetic catch Front door support strap Front inner cover 2TM/TTM retaining screws Front left cover Left lower cover Front interior cover Left upper cover Rear interior cover Parts catalog 7-3 .

7500-XXX Assembly 2: Covers 1 2 13 3 4 12 11 10 5 9 6 7 8 7-4 MFP Service Manual .

7500-XXX Assembly 2: Covers Asm Index 1—1 2 3 4 5 6 6 7 8 9 10 11 12 13 Part number 40X2300 40X2382 40X2304 40X2306 40X2301 40X2386 40X2387 40X0568 40X2302 40X2303 40X2299 40X2305 40X0564 40X0563 Units/ mach 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Units/ kit or pkg 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Description Rear motor cover TVOC filter assembly Rear RIP card cover Controller box side cover Rear Upper cover Rear lower cover (110V) Rear lower cover (220V) Option hookup cover Rear lower cap cover GFI label Rear corner cover Controller box lower cover Right lower cover Right upper cover Parts catalog 7-5 .

7500-XXX Assembly 3: Media feed unit 1 2 4 3 7-6 MFP Service Manual .

7500-XXX Assembly 3: Media feed unit Asm Index 3-1 2 Part number 40X0570 40X0569 Units/ mach 2 2 Units/ kit or pkg 1 3 Description Switch (media size) Media tray catch kit includes: • Media tray catch • Media tray slide (2 each) Vertical turn guide Vertical turn mylar guide 3 4 40X0572 40X0571 1 1 1 1 Parts catalog 7-7 .

7500-XXX Assembly 4: Media feed unit exploded (tray 1 and tray 2) 1 Note: Applies to tray 3 and tray 4 19 2 3 18 17 4 16 8 6 7 14 15 12 13 4 5 10 11 10 9 10 7-8 MFP Service Manual .

they are the same part number with different descriptions. therefore. Parts catalog 7-9 .7500-XXX Assembly 4: Media feed unit exploded (tray 1 and tray 2) Asm Index 4—1 2 3 Part number 40X0581 40X0582 40X0585 Units/ mach 2 2 2 Units/ kit or pkg 1 1 6 Description Media feed unit assembly Media feed lift motor Media feed drive gear kit includes: • Media feed unit drive gear 13T • Media feed unit drive gear 28/21T • Media feed unit drive gear 29T • Media feed unit drive gear 27T • 2 mm washer (2 each) Bushing 6 mm Media tray lift one-way clutch/gear kit includes: • Media tray lift one-way clutch • Media tray lift one-way gear Media tray lift one-way shaft Tray lift coupling kit includes: • Tray lift coupling • Tray lift coupling gear 31T • Spring Pick roll assembly spring Separation roll friction clutch kit includes: • Separation roll one-way friction clutch • Separation roll spacer Feed unit roll kit includes: • Feed roll (2 each) • Pick roll (2 each) • Separation roll (2 each) Pick roll drive gear Pick roll idler gear Feed roll one-way clutch kit includes: • Feed roll one-way clutch • Feed roll one-way gear 22T Bushing 6 mm Media feed unit front guide kit includes: • Media feed unit front guide • Media feed unit front guide rail Media out actuator Sensor (media out) Sensor (media level) Sensor (pre-feed) 4 5 40X0880 40X0967 2 2 1 2 6 7 40X0968 40X0583 2 2 1 3 8 9 40X0590 40X0593 2 2 1 2 10 40X0594 2 6 11 12 13 40X0970 40X0969 40X0591 2 2 2 1 1 2 14 15 40X0952 40X0586 2 2 1 2 16 17 18 19 40X0587 40X0588 40X0588 40X0589 2 2 2 2 1 1 1 1 Note: Assembly index items 17 and 18 are identical sensors with different functions.

7500-XXX Assembly 5: Media tray 1 2 3 9 5 5 4 7 8 6 7 7-10 MFP Service Manual .

7500-XXX Assembly 5: Media tray Asm Index 5—1 Part number 40X0573 Units/ mach 2 Units/ kit or pkg 3 Description Media tray assembly includes: (this comes assembled) • Media tray assembly • Labels (2 each) Media tray end guide kit includes: • Media tray end guide • Spring Media tray side guide actuator kit includes: • Media tray side guide actuator • Media tray side guide slide • Spring Media tray side guide kit includes: • Media max label • Front media tray guide assembly • Rear media tray guide • Pinion gear (2 each) Media tray separation brush Media tray front cover includes: • Media tray front cover • Labels (2 each) Media tray end guide actuator kit includes: • Media end guide actuator • Actuator link Note: The graphic on the previous page. Media tray lift gear kit includes: • Tray lift coupling gear 13T • Tray lift gear 13/60T • Tray lift sector gear 12T Media tray separation pad 2 40X0578 2 2 3 40X0577 2 3 4 40X0576 2 5 5 6 40X0966 40X0574 4 2 1 1 7 40X0579 2 2 8 40X0580 2 3 9 40X0965 2 1 Parts catalog 7-11 . These callouts are the two items that make up the media tray end guide actuator kit. shows two #7 callouts.

7500-XXX Assembly 6: MPF unit 1 10 9 6 7 5 8 2 4 3 7-12 MFP Service Manual .

7500-XXX Assembly 6: MPF unit Asm Index 6—1 2 3 4 5 6 7 8 9 10 Part number 40X0600 40X0599 40X0595 40X0608 40X0597 40X0755 40X0598 40X0601 40X0588 40X0596 Units/ mach 1 1 1 1 1 1 1 1 1 1 Units/ kit or pkg 1 1 1 1 1 1 1 1 1 2 Description MPF rear cover MPF front cover MPF feed unit assembly MPF fold down tray assembly MPF unit cable assembly MPF pickup spring MPF idler gear bracket assembly MPF transport pinch roll assembly Sensor (MPF media out) MPF media out actuator kit includes: • MPF media out actuator • Upper frame Parts catalog 7-13 .

7500-XXX Assembly 7: MPF unit feed 1 2 3 8 9 6 4 5 7 2 6 7-14 MFP Service Manual .

7500-XXX Assembly 7: MPF unit feed Asm Index 7—1 Part number 40X0605 Units/ mach 1 Units/ kit or pkg 5 Description MPF transport roll kit includes: • MPF transport shaft collar • MPF transport gear 18T • MPF transport roll assembly • Bushing 8 mm (2 each) MPF pick roll kit includes: • MPF pressure pad • MPF pick roll assembly MPF feed shaft kit includes: • MPF feed shaft • MPF feed shaft cam rear • MPF feed shaft cam front • MPF feed shaft roll core (2 each) • MPF feed roll assembly MPF pressure pad kit includes: • Shaft • MPF pressure pad MPF pressure pad spring MPF feed shaft bushing MPF pick solenoid kit includes: • Pick lever • Pick solenoid • Spring MPF feed drive gear kit includes: • MPF feed gear • MPF feed gear stopper MPF feed cam gear kit includes: • MPF feed cam gear • Spring 2 40X0603 1 2 3 40X1382 1 6 4 40X0974 1 2 5 6 7 40X1380 40X1381 40X0606 2 2 1 1 1 3 8 40X0971 1 2 9 40X0973 1 2 Parts catalog 7-15 .

7500-XXX Assembly 8: Left lower door and transport 1 2 8 3 7 4 5 6 7-16 MFP Service Manual .

7500-XXX Assembly 8: Left lower door and transport Asm Index 8—1 2 3 4 Part number 40X0609 40X0610 40X1386 40X1387 Units/ mach 1 1 1 1 Units/ kit or pkg 1 1 1 2 Description Vertical drive gear assembly Switch (left lower door interlock) Bushing 6 mm (transport roll rear) Transport roll kit includes: • Transport roll assembly • Transport roll gear 18T Bushing 8 mm Printer left lower door assembly (this comes assembled) Left lower door handle kit includes: • Left lower door handle • Spring Hinge pin 5 6 7 40X1388 40X0612 40X0614 1 1 1 1 1 2 8 40X0613 1 1 Parts catalog 7-17 .

7500-XXX Assembly 9: Left door and transfer roll 1 2 3 4 5 7-18 MFP Service Manual .

7500-XXX Assembly 9: Left door and transfer roll Asm Index 9—1 2 3 4 5 Part number 40X0553 40X0618 40X0617 40X0616 40X0619 Units/ mach 1 1 1 1 1 Units/ kit or pkg 1 1 1 1 1 Description Switch (printer left door interlock) PC cartridge shutter link Transfer roll power contact Transfer roll assembly Transfer roll guide assembly Parts catalog 7-19 .

7500-XXX Assembly 10: Printer left door 1 5 2 3 4 7-20 MFP Service Manual .

7500-XXX Assembly 10: Printer left door Asm Index 10—1 2 3 4 Part number 40X0620 40X0624 40X0623 40X0621 Units/ mach 1 1 1 1 Units/ kit or pkg 1 1 1 2 Description Printer left door assembly (this comes assembled) Printer left door support strap Left door duplex entrance guide Printer left door assembly handle kit includes: • Printer left door assembly handle • Spring PC cartridge shutter actuator 5 40X0622 1 1 Parts catalog 7-21 .

7500-XXX Assembly 11: Registration 1 2 3 4 5 7-22 MFP Service Manual .

7500-XXX Assembly 11: Registration Asm Index 11—1 2 3 4 5 Part number 40X0628 40X0625 40X0627 40X0589 40X0630 Units/ mach 1 1 1 1 1 Units/ kit or pkg 1 1 1 1 1 Description Registration mylar guide assembly (this comes assembled) Registration roll clutch assembly Sensor (registration) Sensor (tray 2 feed-out) Tray 2 feed-out sensor guide (this comes assembled) Parts catalog 7-23 .

7500-XXX Assembly 12: Printhead. cartridge guides. and fans 1 3 15 14 12 13 2 4 11 10 9 5 8 7 6 7-24 MFP Service Manual .

therefore. Parts catalog 7-25 . they are the same part number with different descriptions. cartridge guide and fans Asm Index 12-1 2 3 Part number 40X0639 40X0636 40X0638 Units/ mach 1 1 1 Units/ kit or pkg 1 1 2 Description Toner add motor assembly Sensor (RFID toner cartridge) Toner cartridge guide kit includes: • Toner cartridge guide assembly • PC cartridge cooling fan duct Fuser cooling fan Printhead assembly PC cartridge stop PC cartridge sensor connector PC cartridge interlock switch screw Sensor (hum & temp) Switch (PC cartridge interlock) kit includes: • Backup spring • Switch (PC cartridge interlock) PC cartridge guide assembly Sensor (RFID PC cartridge) Laser opening guide PC cartridge cooling fan Multi connector cable assembly 1 4 5 6 7 8 9 10 40X0640 40X0641 40X0631 40X0644 40X1389 40X0633 40X1390 1 1 1 1 1 1 1 1 1 1 1 1 1 2 11 12 13 14 15 40X0634 40X0636 40X0635 40X0643 40X0637 1 1 1 1 1 1 1 1 1 1 Note: Assembly index items 2 and 11 are identical sensors with different functions.7500-XXX Assembly 12: Printhead.

7500-XXX Assembly 13: Fuser 7-26 MFP Service Manual .

7500-XXX Assembly 13: Fuser Asm Index 13-1 2 3 3 3 Part number 40X0588 40X5931 40X2307 40X2308 40X2378 Units/ mach 1 1 1 1 1 Units/ kit or pkg 1 1 1 1 1 Description Sensor (fuser exit) Sensor (fuser exit) assembly with actuator Fuser assembly 110V (this comes assembled) Fuser assembly 220V (this comes assembled) Fuser assembly 100V (this comes assembled) Parts catalog 7-27 .

7500-XXX Assembly 14: Standard Exit 1 2 1 3 4 11 5 6 9 10 7 8 7-28 MFP Service Manual .

7500-XXX Assembly 14: Standard Exit 1 Asm Index 14-1 2 Part number 40X2384 40X0657 Units/ mach 1 1 Units/ kit or pkg 1 3 Description Exit 1 media shift assembly (this comes assembled) Standard bin full exit 1 actuator kit includes: • Standard bin full exit 1 actuator shaft • Standard bin full exit 1 actuator • Output guide Exit 1 sensor cable assembly Media shift motor Exit 1 media shift gear Sensor (standard bin full exit 1) Sensor (exit 1 media shift HP) Media diverter gate kit includes: • Media diverter gate • Spring Exit 1 static eliminator Exit 1 media exit guide kit includes: • Exit 1 media exit guide • Exit 1 media exit guide pad Output guide 3 4 5 6 7 8 40X0650 40X0651 40X0653 40X0588 40X0588 40X0654 1 1 1 1 1 1 1 1 1 1 1 2 9 10 40X1391 40X1392 1 1 1 2 11 40X2389 1 1 Note: Assembly index items 6 and 7 are identical sensors with different functions. Parts catalog 7-29 . they are the same part number with different descriptions. therefore.

7500-XXX Assembly 15: Dual unit drive motor 1 2 3 8 4 5 7 6 7-30 MFP Service Manual .

7500-XXX Assembly 15: Dual unit drive motor Asm Index 15—1 2 3 4 5 6 7 8 Part number 40X0660 40X0659 40X0661 40X2374 40X2309 40X2373 40X2372 40X2310 Units/ mach 1 1 1 1 1 1 1 1 Units/ kit or pkg 1 1 1 1 1 1 1 1 Description Dual drive motor assembly Exit 1 drive belt Drive belt flange Transport motor support bushing MPF/transport drive motor assembly MPF drive gear 18T Transport roll drive gear 28T MPF/transport drive gear 19/29T Parts catalog 7-31 .

7500-XXX Assembly 16: Electrical 1 9 8 7 2 6 3 4 5 7-32 MFP Service Manual .

7500-XXX Assembly 16: Electrical Asm Index 16—1 2 3 3 4 4 4 5 Part number 40X0664 40X0673 40X2314 40X2315 40X2316 40X2379 40X2380 40X2313 Units/ mach 1 1 1 1 1 1 1 1 Units/ kit or pkg 1 1 1 1 1 1 1 7 Description Exit interface card assembly HCF hookup connector assembly AC drive card assembly 110 V AC drive card assembly 220 V Printer engine card assembly X850e Printer engine card assembly X852e Printer engine card assembly X854e AC power input socket kit includes: • Screws 4 mm (2 each) • Bracket • AC power input socket • Ground wire • Main AC cable assembly • Finisher AC output Universal LVPS card assembly LVPS cooling fan HVPS Switch (main power) 6 7 8 9 40X2312 40X2311 40X0662 40X2388 1 1 1 1 1 1 1 1 Parts catalog 7-33 .

7500-XXX Assembly 16 (continued): Electrical 6 5 1 7 2 3 4 7-34 MFP Service Manual .

It must be returned to the manufacturer. Replace the required component. Parts catalog 7-35 .5” hard drive assembly in machines containing firmware revision code < P130. the file 1c2bep238b. Warning: Never install and remove components listed above as a method of troubleshooting components.7500-XXX Assembly 16 (continued): Electrical Asm Index 16—1 2 3 4 5 6 7 Part number 40X2360 40X0507 40X5967 40X2359 40X2369 40X2370 40X3662 Units/ mach 1 1 1 1 1 1 1 Units/ kit or pkg 1 1 1 1 1 1 1 Description Fax interface card assembly Fax interface card cable assembly RIP card chassis bracket assembly (this comes assembled) Interconnect card assembly Power cable assembly Hard drive data cable assembly 2.5” hard drive installation CD Note: When installing the 2. Once a component has been installed in a machine. or the printer will be rendered inoperable. Never replace two or more of the components listed above without a POR after installing each one. Warning: In the event of replacement of any one of the following components: • RIP card assembly • Interconnect card assembly Only replace one component at a time.5” hard drive assembly includes: • Mounting bracket • Interface card • 2. If this procedure is not followed. the printer will be rendered inoperable. and perform a POR before replacing a second component listed above.fll inside the installation CD must be installed using the included USB flash utility. it cannot be used in another machine.

7500-XXX Assembly 17: Covers and operator panel 1 13 14 12 2 11 3 10 2 4 7 * 5 8 0 3 6 9 # 1 C x 9 7 8 4 6 5 7-36 MFP Service Manual .

If this procedure is not followed. Note: This operator panel does not include the model specific bezel.7500-XXX Assembly 17: Covers and operator panel Asm Index 17—1 2 3 Part number 40X2200 40X2201 40X2736 Units/ mach 1 1 1 Units/ kit or pkg 1 1 1 Description Scanner top rear cover Scanner right cover Operator panel assembly (universal) Note: This operator panel can be used on any X850 Series product. It must be returned to the manufacturer. Once a component has been installed in a machine. 7-42. Warning: In the event of replacement of any one of the following components: • RIP card assembly • Interconnect card assembly Only replace one component at a time. 7-40. it cannot be used in another machine. or the printer will be rendered inoperable. Replace the required component. and 7-44. Never replace two or more of the components listed above without a POR after installing each one. Parts catalog 7-37 . Warning: Never install and remove components listed above as a method of troubleshooting components. 4 5 6 7 8 9 10 10 10 11 12 13 14 40X2363 40X2364 40X2362 40X2365 40X2203 40X2399 40X2730 40X2731 40X2732 40X2205 40X2219 40X2207 40X2206 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Operator panel controller card assembly Operator panel inverter card assembly Operator panel user touch screen USB connecto2r/housing/cable Operator panel cable assembly USB cable assembly Operator panel bezel (X850e) Operator panel bezel (X852e) Operator panel bezel (X854e) Scanner left cover Scanner interface cable assembly Scanner PS cable assembly Flatbed scanner unit assembly (this comes assembled) Note: This assembly includes all individual parts on pages 7-38. and perform a POR before replacing a second component listed above. the printer will be rendered inoperable.

7500-XXX Assembly 18: Platen glass 1 2 5 4 3 6 7 11 8 9 10 10 REAR 7-38 MFP Service Manual .

7500-XXX Assembly 18: Platen glass Asm Index 18—1 2 3 4 5 6 7 8 9 10 11 Part number 40X2208 40X2209 40X2210 40X2211 40X2212 40X2213 40X2214 40X2215 40X2216 40X2217 40X2218 Units/ mach 1 1 1 1 1 1 1 1 1 4 1 Units/ kit or pkg 1 1 1 1 1 1 1 1 1 1 1 Description Large platen glass Large platen glass retainer cover Scanner controller card assembly CCD ribbon cable assembly Scanner main cable assembly Small platen glass front retainer Small platen glass Small platen glass rear retainer Scanner filter Card mounting screws Large platen retainer Parts catalog 7-39 .

7500-XXX Assembly 19: Lens and sensors 3 2 1 4 8 5 6 7 REAR 7-40 MFP Service Manual .

7500-XXX Assembly 19: Lens and sensors Asm Index 19—1 2 3 4 5 6 7 8 Part number 40X2220 40X2320 40X2320 40X2222 40X2223 40X2223 40X2224 40X2225 Units/ mach 1 2 2 1 13 13 1 1 Units/ kit or pkg 1 1 1 1 1 1 1 1 Description CCD card/lens assembly Sensor (platen length APS 1) Sensor (platen length APS 2) Switch (platen interlock) Sensor (Scanner HP) Sensor (ADF angle) ADF angle actuator assembly Scanner PS card assembly Parts catalog 7-41 .

7500-XXX Assembly 20: Carriage motor and cooling fan 1 2 4 3 7-42 MFP Service Manual .

7500-XXX Assembly 20: Carriage motor and cooling fan Asm Index 20—1 2 3 4 Part number 40X2231 40X2229 40X2228 40X2226 Units/ mach 1 1 1 1 Units/ kit or pkg 1 1 1 1 Description Scanner cooling fan Scanner drive motor tension spring Scanner drive motor assembly Scanner drive belt Parts catalog 7-43 .

7500-XXX Assembly 21: Full/half rate carriage 1 7 1 7 1 6 1 5 4 3 1 1 2 7-44 MFP Service Manual .

7500-XXX Assembly 21: Full/half rate carriage Asm Index 21—1 2 3 4 5 6 7 Part number 40X2233 40X2236 40X2353 40X2352 40X2234 40X2237 40X2232 Units/ mach 6 1 1 1 1 1 2 Units/ kit or pkg 1 1 1 1 1 1 1 Description Mirror retaining clip Exposure lamp PS ribbon cable Exposure lamp PS card assembly Exposure lamp PS card insulator Scanner 1st mirror Exposure lamp Scanner 2nd/3rd mirror Parts catalog 7-45 .

7500-XXX Assembly 22: ADF assembly 4 1 2 3 7-46 MFP Service Manual .

7500-XXX Assembly 22: ADF assembly Asm Index 22-1 2 3 4 Part number 40X2240 40X2239 40X2206 40X2238 Units/ mach 1 1 1 2 Units/ kit or pkg 1 1 1 1 Description ADF unit assembly (complete unit) Platen cushion Flatbed scanner unit assembly ADF mounting screw Parts catalog 7-47 .

7500-XXX Assembly 23: ADF covers and components 5 1 4 3 2 2 7-48 MFP Service Manual .

7500-XXX Assembly 23: ADF covers and components Asm Index 23—1 2 3 4 5 Part number 40X2244 40X2246 40X2245 40X2242 40X2243 Units/ mach 1 2 1 1 1 Units/ kit or pkg 1 1 1 1 1 Description ADF rear cover Small hook/loop strip ADF front cover assembly Document tray assembly (this comes assembled) Document tray hinge Parts catalog 7-49 .

7500-XXX Assembly 24: ADF base 1 2 Front 3 4 10 9 8 5 6 7 7-50 MFP Service Manual .

7500-XXX Assembly 24: ADF base Asm Index 24—1 2 3 4 5 6 7 8 9 10 Part number 40X2257 40X2371 40X2247 40X2330 40X2354 40X2355 40X2248 40X2260 40X2259 40X2258 Units/ mach 1 1 7 5 1 1 1 1 1 1 Units/ kit or pkg 1 1 1 1 1 1 1 1 1 1 Description ADF left hinge ADF registration pinch/frame assembly (this comes assembled) Large hook/loop strip Spring Registration pad Registration pad cover Solenoid/interlock cable assembly ADF controller card assembly ADF interface cable assembly ADF right hinge Parts catalog 7-51 .

7500-XXX Assembly 25: ADF feeder 1 2 3 4 13 12 5 7 6 11 10 8 9 7-52 MFP Service Manual .

7500-XXX Assembly 25: ADF feeder Asm Index 25—1 2 3 4 5 6 7 8 9 10 11 12 13 Part number 40X2262 40X2265 40X2266 40X2264 40X2267 40X2270 40X2269 40X2327 40X2383 40X2272 40X2256 40X2271 40X2273 Units/ mach 1 1 1 1 1 1 1 1 1 1 1 1 1 Units/ kit or pkg 1 1 1 1 1 1 1 1 1 1 1 1 1 Description ADF left cover assembly (this comes assembled) Registration motor cable assembly ADF feed motor cable assembly Document set/sheet through cable assembly Left cover hinge retainer Registration main drive belt Stud screw ADF feed motor assembly (this comes assembled) ADF main feed assembly (this comes assembled) Document set LED Inverter lever Inverter solenoid assembly Separation roll guide assembly (this comes assembled) Parts catalog 7-53 .

7500-XXX Assembly 26: ADF left cover components 1 2 3 4 9 5 6 13 7 8 9 10 9 11 12 7-54 MFP Service Manual .

7500-XXX Assembly 26: ADF left cover components Asm Index 26—1 2 3 4 5 6 7 8 9 10 11 12 13 Part number 40X2223 40X2291 40X2280 40X2276 40X2274 40X2381 40X2283 40X2275 40X2330 40X2277 40X2278 40X2321 40X2279 Units/ mach 13 3 1 1 1 1 1 1 5 1 1 1 1 Units/ kit or pkg 1 4 1 1 1 1 1 1 1 1 1 1 1 Description Sensor (pick roll position HP) Plastic ring clip 6 mm ADF feed/pick roll assembly (this comes assembled) Left cover pinch roll assembly (this comes assembled) ADF left cover handle Document set rear stop Document set actuator Sheet through actuator Spring Pick roll position motor assembly Pick roll position cable assembly Left cover media guide Document set front stop Parts catalog 7-55 .

7500-XXX Assembly 27: ADF media guide 1 2 3 7 8 6 5 4 9 12 10 10 11 7-56 MFP Service Manual .

7500-XXX Assembly 27: ADF media guide Asm Index 27—1 2 3 4 5 6 7 8 9 10 11 12 Part number 40X2290 40X2289 40X2288 40X2223 40X0589 40X2223 40X2223 40X2223 40X2223 40X2324 40X2323 40X2286 Units/ mach 1 1 1 1 1 13 13 13 13 2 1 1 Units/ kit or pkg 1 1 1 1 1 1 1 1 1 1 1 1 Description Actuator/media guide assembly (this comes assembled) Inverter gate ADF main feed cable assembly Sensor (ADF pre-registration) Sensor (ADF registration) Sensor (ADF width APS 1) Sensor (ADF width APS 2) Sensor (ADF width APS 3) Sensor (ADF inverter) Media scan guide spring Media scan guide Switch (ADF left cover interlock) Parts catalog 7-57 .

7500-XXX Assembly 28: ADF feeder roll 1 2 3 4 4 5 6 22 4 20 7 5 8 9 21 10 6 19 5 20 18 14 17 5 16 4 15 4 13 12 11 7-58 MFP Service Manual .

7500-XXX Assembly 28: ADF feeder roll Asm Index 28—1 2 3 4 Part number 40X2383 40X2346 40X2345 40X2291 Units/ mach 1 1 1 3 Units/ kit or pkg 1 1 1 4 Description ADF main feed assembly (this comes assembled) Manual feed drive wheel Manual feed drive belt Plastic ring clip kit includes: • Plastic ring clip 6 mm • Plastic ring clip 8 mm Bearing 8 mm Bushing 8 mm ADF transport roll assembly ADF registration roll assembly ADF feed-out roll assembly ADF exit roll assembly Registration main drive pulley 21/54T Exit roll drive pulley 20T Exit roll drive belt Registration secondary drive belt Exit/feed-out roll drive pulley 25/28T Registration roll drive pulley 28T Retainer spring Tension spring Transport roll drive gear 20T Bushing 6 mm Sensor (document set) Manual feed drive pulley 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 40X2337 40X2339 40X2336 40X2333 40X2334 40X2335 40X2349 40X2342 40X2347 40X2350 40X2341 40X2340 40X2351 40X2348 40X2343 40X2338 40X2223 40X2344 4 2 1 1 1 1 1 1 1 1 1 1 1 1 1 2 13 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Parts catalog 7-59 .

7500-XXX Assembly 29: ADF motor unit 1 2 3 4 7-60 MFP Service Manual .

7500-XXX Assembly 29: ADF motor unit Asm Index 29—1 2 3 4 Part number 40X2327 40X2223 40X2326 40X2325 Units/ mach 1 13 1 1 Units/ kit or pkg 1 1 1 1 Description ADF feed motor assembly (this comes assembled) Sensor (sheet through) Tension spring ADF registration motor Parts catalog 7-61 .

7500-XXX Assembly 30: ADF document tray 1 2 5 4 6 3 7-62 MFP Service Manual .

7500-XXX Assembly 30: ADF document tray Asm Index 30—1 2 3 4 5 6 Part number 40X2242 40X2328 40X2328 40X2223 40X2223 40X2223 Units/ mach 1 1 1 1 1 1 Units/ kit or pkg 1 1 1 1 1 1 Description Document tray assembly (this comes assembled) Sensor (document tray length 1) Sensor (document tray length 2) Sensor (document tray width 1) Sensor (document tray width 2) Sensor (document tray width 3) Note: Assembly index items 2. 3. therefore. 4. they are the same part number with different descriptions. Parts catalog 7-63 . 5 and 6 are identical sensors with different functions.

7500-XXX Assembly 31: 2000-sheet dual input (TTM)–covers 1 2 3 4 7 5 6 7-64 MFP Service Manual .

7500-XXX Assembly 31: 2000-sheet dual input (TTM)–covers AsmIndex 31–1 2 3 4 5 6 7 Part number 40X0687 40X0688 40X0689 40X0703 40X0691 40X0704 40X0690 Units/ option 1 1 1 1 4 1 1 Units/ FRU 1 1 1 4 1 1 1 Description Top cover Foot cover Right cover Tray support roll (4) Locking caster Tray 4 stopper Left cover Parts catalog 7-65 .

7500-XXX Assembly 32: 2000-sheet dual input (TTM)–tray 3 7-66 MFP Service Manual .

7500-XXX Assembly 32: 2000-sheet dual input (TTM)–tray 3 AsmIndex 32–1 Part number 40X0712 Units/ option 1 Units/ FRU 3 Description Tray 3 media guide lock kit includes: • Tray 3 media guide lock button • Tray 3 media guide lock shaft • Spring 2 40X0953 2 8 TTM tray lift pulley kit includes: • TTM tray lift pulley (4) • Pulley guide (4) 3 4 40X0710 40X0705 1 1 2 2 Tray 3 front cable (2) Tray 3 front cover kit includes: • Tray 3 front cover • Tray 3 tray handle 5 40X0713 2 4 Media guide rack and pinion kit includes: • Media guide rack gear (2) • Media guide pinion gear (2) 6 7 8 9 10 40X0714 40X0706 40X0715 40X0707 40X0716 2 2 1 2 1 1 1 1 1 4 TTM media tray catch Lift cable pulley Tray 3 brake assembly Tray lift shaft assembly Tray 3 slide kit includes: • Tray 3 slide strip (2) • Tray 3 slide button (2) 11 12 40X0709 40X0708 1 2 2 2 Tray 3 rear cable (2) Large idler pulley kit includes: • Large idler pulley • Large idler guide 13 14 40X0717 40X0711 2 2 1 3 Mylar actuator TTM tray separator kit includes: • TTM tray separation pad • TTM tray brush (2) Parts catalog 7-67 .

7500-XXX Assembly 33: 2000-sheet dual input (TTM)–tray 4 1 2 2 4 13 2 4 3 12 11 11 4 10 4 5 9 3 7 6 8 7-68 MFP Service Manual .

7500-XXX Assembly 33: 2000-sheet dual input (TTM)–tray 4 AsmIndex 33–1 Part number 40X0721 Units/ option 1 Units/ FRU 3 Description Tray 4 media guide lock kit includes: • Tray 4 media guide lock button • Tray 4 media guide lock shaft • Spring 2 40X0711 2 3 TTM tray separator kit includes: • TTM tray separation pad • TTM tray brush (2) 3 40X0722 1 2 Tray 4 brake kit includes: • Tray 4 brake assembly • Tray 4 brake gear 18T 4 40X0953 2 8 TTM tray lift pulley kit includes: • TTM tray lift pulley (4) • Pulley guide (4) 5 6 7 8 9 10 40X0720 40X0718 40X0706 40X0714 40X0707 40X0713 1 1 2 2 2 2 2 1 1 1 1 4 Tray 4 front cable (2) Tray 4 front cover Lift cable pulley TTM media tray catch Tray lift shaft assembly Media guide rack and pinion kit includes: • Media guide rack gear (2) • Media guide pinion gear (2) 11 12 13 40X0723 40X0719 40X0717 1 1 2 2 2 1 Tray 4 rear support roll (2) Tray 4 rear cable (2) Mylar actuator Parts catalog 7-69 .

7500-XXX Assembly 34: 2000-sheet dual input (TTM)–feed and transport 6 1 5 4 3 2 7-70 MFP Service Manual .

7500-XXX Assembly 34: 2000-sheet dual input (TTM)–feed and transport AsmIndex 34—1 2 3 Part number 40X0729 40X0581 40X0728 Units/ option 2 2 1 Units/ FRU 1 1 2 Description Switch (TTM media size switch) Media feed unit assembly (this comes assembled) Tray 4 media guide kit includes: • Tray 4 upper media guide • Tray 4 lower media guide 4 5 6 40X0727 40X0730 40X0724 1 1 1 1 1 1 Sensor (tray 4 feed-out) Tray 4 feed-out sensor cable assembly Tray 4 media transport assembly Parts catalog 7-71 .

7500-XXX Assembly 35: 2000-sheet dual input (TTM)–feed and transport 1 6 5 1 2 3 4 7-72 MFP Service Manual .

7500-XXX Assembly 35: 2000-sheet dual input (TTM)–feed and transport AsmIndex 35—1 Part number 40X0692 Units/ option 1 Units/ FRU 2 Description Sensor (tray 3 feed-out) kit includes: • Sensor (tray 3 feed-out) • Sensor protector 2 3 4 5 40X0732 40X0581 40X0572 40X0695 1 2 1 1 1 1 1 2 Upper vertical turn guide Media feed unit assembly (this comes assembled) Vertical turn guide 2TM/TTM media transport roll assembly kit includes: • 2TM/TTM media transport roll assembly • Bushing 8 mm 6 40X0693 1 2 Sensor cable kit includes: • Tray 3 feed-out sensor cable • Tray 4 feed-out sensor cable Parts catalog 7-73 .

7500-XXX Assembly 36: 2000-sheet dual input (TTM)–media feed unit 1 Note: Applies to tray 3 and tray 4 19 2 3 18 17 4 16 8 6 7 14 15 12 13 4 5 10 11 10 9 10 7-74 MFP Service Manual .

Parts catalog 7-75 . Bushing 6 mm Media tray lift one-way clutch/gear kit includes: • Media tray lift one-way clutch • Media tray lift one-way gear Media tray lift one-way shaft Tray lift coupling kit includes: • Tray lift coupling • Tray lift coupling gear 31T • Spring Pick roll assembly spring Separation roll friction clutch kit includes: • Separation roll one-way friction clutch • Separation roll spacer Feed unit roll kit includes: • Feed roll • Pick roll • Separation roll Pick roll drive gear Pick roll idler gear Feed roll one-way clutch kit includes: • Feed roll one-way clutch • Feed roll one-way gear 22T Bushing 6 mm Media feed unit front guide kit includes: • Media feed unit front guide • Media feed unit front guide rail Media out actuator Sensor (media out) Sensor (media level) Sensor (pre-feed) 4 5 40X0880 40X0967 2 2 1 2 6 7 40X0968 40X0583 2 2 1 3 8 9 40X0590 40X0593 2 2 1 2 10 40X0594 2 3 11 12 13 40X0970 40X0969 40X0591 2 2 2 1 1 2 14 15 40X0952 40X0586 2 2 1 2 16 17 18 19 40X0587 40X0588 40X0588 40X0589 2 2 2 2 1 1 1 1 Note: Assembly index items 17 and 18 are identical sensors with different functions. These callouts are the items that make up the media feed drive gear kit. therefore.7500-XXX Assembly 36: 2000-sheet dual input (TTM)–media feed unit AsmIndex 36—1 2 3 Part number 40X0581 40X0582 40X0585 Units/ option 2 2 2 Units/ FRU 1 1 6 Description Media feed unit assembly (this comes assembled) Media feed lift motor Media feed drive gear kit includes: • Media feed unit drive gear 13T • Media feed unit drive gear 28/21T • Media feed unit drive gear 29T • Media feed unit drive gear 27T • 2 mm washer (2 each) Note: The graphic on the previous page. they are the same part number with different descriptions. shows two #3 callouts.

7500-XXX Assembly 37: 2000-sheet dual input (TTM)–left door 4 3 2 1 7-76 MFP Service Manual .

7500-XXX Assembly 37: 2000-sheet dual input (TTM)–left door AsmIndex 37—1 2 3 4 Part number 40X0733 40X0696 40X0697 40X0610 Units/ option 1 1 1 1 Units/ FRU 1 1 1 1 Description 2TM/TTM left door assembly (this comes assembled) 2TM/TTM left door pinch assembly (this comes assembled) 2TM/TTM left door support strap Switch (2TM/TTM left door interlock) Parts catalog 7-77 .

7500-XXX Assembly 38: 2000-sheet dual input (TTM)–drive and electrical 1 7 6 1 5 4 3 2 1 3 7-78 MFP Service Manual .

7500-XXX Assembly 38: 2000-sheet dual input (TTM)–drive and electrical AsmIndex 38—1 Part number 40X0736 Units/ option 1 Units/ FRU 8 Description TTM drive gear kit includes: • • • • • • 2 3 40X0734 40X0699 1 1 1 6 TTM drive gear 22/40T TTM drive gear 37T (2 each) TTM drive gear 32T TTM drive gear 60T (2 each) TTM drive gear 60T TTM drive gear bracket assembly Tray 3 lift gear assembly 2TM/TTM clutch kit includes: • • • • • • 2TM/TTM clutch assembly Shaft Bushing 8 mm Clutch gear 38T Bushing 8 mm Washer 4 5 6 7 40X3664 40X0735 40X3666 40X2735 1 1 1 1 1 1 1 1 2TM/TTM drive motor Tray 4 lift gear assembly TTM main cable assembly 2TM/TTM controller card assembly Parts catalog 7-79 .

7500-XXX Assembly 39: Duplex outer 1 Note: This assembly includes everything on pages 7-80 and 7-82. 2 3 4 11 5 6 10 9 8 7 7-80 MFP Service Manual .

7500-XXX Assembly 39: Duplex outer AsmIndex 39—1 2 Part number 40X0780 40X0788 Units/ option 1 1 Units/ FRU 1 3 Description Duplex unit assembly (this comes assembled) Duplex cable kit includes: • Duplex sensor cable assembly • Duplex motor cable assembly • Duplex main cable assembly 3 40X0782 1 3 Duplex left door handle kit includes: • Duplex left door handle latch • Duplex left door handle • Spring 4 5 6 40X0786 40X0588 40X0784 1 1 1 1 1 2 Duplex controller card assembly Sensor (duplex wait) Duplex wait actuator kit includes: • Duplex wait actuator • Spring 7 8 9 40X0787 40X0783 40X0785 1 1 1 1 1 3 Duplex left cover Duplex lower guide Duplex drive motor kit includes: • Duplex drive motor • Duplex drive motor cooling fan • Duplex drive motor cooling fan shroud 10 11 40X0610 40X0781 1 1 1 8 Switch (duplex left door interlock) Duplex drive gear kit includes: • • • • Duplex drive gear 28T (3 each) Duplex drive gear 33/74T (2 each) Duplex drive gear 33T (2 each) Duplex drive gear 42T Parts catalog 7-81 .

7500-XXX Assembly 40: Duplex inner 1 Note: This assembly includes everything on pages 7-80 and 7-82. 2 3 4 3 5 2 4 6 7-82 MFP Service Manual .

7500-XXX Assembly 40: Duplex inner AsmIndex 40—1 2 Part number 40X0780 40X0792 Units/ option 1 1 Units/ FRU 1 20 Description Duplex unit assembly (this comes assembled) Duplex media transport pinch roll kit includes: • Duplex media transport pinch roll (10 each) • Spring (10 each) 3 4 5 40X0790 40X0791 40X0793 1 1 1 2 2 9 Duplex docking lock (2 each) Hinge pin (2 each) Duplex media transport roll kit includes: • Bushing 6 mm (6 each) • Duplex media transport roll (2 each) • Duplex media center transport roll 6 40X0789 1 1 Duplex left door support strap Parts catalog 7-83 .

7500-XXX Assembly 41: Exit 2 outer 7-84 MFP Service Manual .

7500-XXX Assembly 41: Exit 2 outer AsmIndex 41—1 2 3 Part number 40X0794 40X0797 40X0795 Units/ option 1 1 1 Units/ FRU 1 1 2 Description Exit 2 unit assembly (this comes assembled) Exit 2 left door support strap Exit 2 left door handle kit includes: • Exit 2 left door handle • Spring 4 40X0796 1 2 Media diverter gate kit includes: • Media diverter gate • Spring 5 40X0798 1 1 Left cover Parts catalog 7-85 .

2 13 12 3 14 11 10 4 9 5 8 3 6 7 7-86 MFP Service Manual .7500-XXX Assembly 42: Exit 2 inner 1 Note: This assembly includes everything on pages 7-84 and 7-86.

Parts catalog 7-87 .7500-XXX Assembly 42: Exit 2 inner AsmIndex 42—1 2 3 Part number 40X0794 40X0807 40X0802 Units/ option 1 1 1 Units/ FRU 1 1 4 Description Exit 2 unit assembly (this comes assembled) Exit 2 cooling fan Exit 2 docking latch kit includes: • Docking latch (2 each) • Docking latch spring front • Docking latch spring rear 4 5 40X0803 40X0805 1 1 1 2 Exit 2 media shift gear Media diverter solenoid kit includes: • Media diverter solenoid • Media diverter link 6 7 40X2389 40X0801 1 1 3 3 • Output guide Right cover kit includes: • Right cover • Right cover anti static brush • Right cover grounding plate 8 40X0806 1 4 Exit 2 pinch roll kit includes: • Spring (2 each) • Exit 2 pinch roll (2 each) 9 10 11 40X0588 40X0610 40X0809 1 1 1 1 1 3 Sensor (exit 2 media shift HP) Switch (exit 2 left door interlock) Exit 2 actuator kit includes: • Exit 2 actuator • Roller • Spring 12 13 14 40X0588 40X0588 40X0808 1 1 1 1 1 3 Sensor (exit 2) Sensor (standard bin full exit 2) Standard bin full exit 2 actuator kit includes: • Standard bin full exit 2 actuator inner • Standard bin full exit 2 actuator outer • Spring Note: Assembly index items 12 and 13 are identical sensors with different functions. therefore. they are the same part number with different descriptions.

7500-XXX Assembly 43: Electrical cables Asm Index 43—1 2 3 Part number 40X2368 40X0686 40X2319 Units/ mach 1 1 1 Units/ kit or pkg 1 1 1 Description Fuser AC cable assembly RFID sensor cable assembly Main switch cable assembly 7-88 MFP Service Manual .

Switch (PC cartridge interlock) kit includes: • Backup spring • Switch (PC cartridge interlock) 6 40X1390 1 2 Parts catalog 7-89 .7500-XXX Assembly 44: Electrical cables 6 1 2 3 4 5 Asm Index 44—1 2 3 4 5 Part number 40X0683 40X0673 40X0637 40X0676 40X2318 Units/ mach 1 1 1 1 1 Units/ kit or pkg 1 1 1 1 1 Description Interlock switch cable assembly HCF hookup connector assembly Multi connector cable assembly 1 Media size switch cable assembly Multi connector cable assembly 3 Note: Assembly 44 (Index # 5) on page 89 and Assembly 45 (Index #1) on page 90 is a cable bundle that makes up Multi connector cable assembly 3.

Dual drive motor cable assembly Media feed unit cable assembly MPF hookup cable assembly AC power input socket kit includes: • Screws 4 mm (2 each) • Bracket • AC power input socket • Ground wire • Main AC cable assembly • Finisher AC output 2 3 4 5 40X0685 40X0674 40X0675 40X2313 1 1 1 1 1 1 1 7 7-90 MFP Service Manual .7500-XXX Assembly 45: Electrical cables Asm Index 45—1 Part number 40X2318 Units/ mach 1 Units/ kit or pkg 1 Description Multi connector cable assembly 3 Note: Assembly 44 (Index # 5) on page 89 and Assembly 45 (Index #1) on page 90 is a cable bundle that makes up Multi connector cable assembly 3.

7500-XXX Assembly 46: Electrical cables 3 2 1 Asm Index 46—1 2 3 Part number 40X2367 40X2317 40X0677 Units/ mach 1 1 1 Units/ kit or pkg 1 1 1 Description Multi connector cable assembly 2 Printhead cable assembly RIP card cable assembly Parts catalog 7-91 .

7500-XXX Assembly 47: Electrical cable 1 Asm Index 47—1 Part number 40X0679 Units/ mach 1 Units/ kit or pkg 1 Description Exit interface cable assembly 7-92 MFP Service Manual .

Canada. Thailand. Uruguay HV 8ft straight Power cord–Brazil high amp LV 8ft straight Power cord–Korea 10A HV 6ft straight Power cord–Taiwan 13A LV 6ft straight Power cord–Argentina HV 8ft straight Power cord–Australia.44 m straight Power cord–Austria. Latin America. Poland. Brazil. Italy. Switzerland HV 8ft straight Power cord–South Africa. France. Spain HV 8ft straight Power cord–Israel HV 8ft straight Power cord–Liechtenstein. Italy. Senegal. Greece. Luxembourg.7500-XXX Assembly 48: Power cords Asm Index 48—NS NS NS NS NS NS NS NS NS NS NS Part number 40X0269 40X0270 40X0271 40X0273 40X4596 40X0280 40X0281 40X0288 40X0301 40X0303 40X1767 Units/ mach 1 1 1 1 1 1 1 1 1 1 1 Units/ kit or pkg 1 1 1 1 1 1 1 1 1 1 1 Description Power cord–USA. Russia. Portugal. Singapore. Nordic countries. Germany. Malaysia HV 8ft straight Power cord–Denmark HV 8ft straight NS NS NS NS 40X1771 40X1772 40X1773 40X1774 1 1 1 1 1 1 1 1 Parts catalog 7-93 . Hong Kong. Asia Pacific LV 8ft right angle Power cord–Japan 15A LV 8ft straight Power cord–United Kingdom 8ft straight Power cord–Chile. Belgium. Paraguay. Netherlands. New Zealand HV 8ft straight Power cord–China HV 2.

non-US 32MB Flash card 64MB Flash card Maintenance kit (110 V) • • • • • NS 40X0398 1 14 • • • • • NS 40X2377 1 14 • • • • • NS NS 40X3500 40X2734 1 1 1 2 Fuser unit assembly Transfer roll assembly Feed rolls (4 each) Pick rolls (4 each) Separation rolls (4 each) Fuser unit assembly Transfer roll assembly Feed rolls (4 each) Pick rolls (4 each) Separation rolls (4 each) Fuser unit assembly Transfer roll assembly Feed rolls (4 each) Pick rolls (4 each) Separation rolls (4 each) Maintenance kit (220 V) Maintenance kit (100 V) IPDS card assembly Maintenance kit (ADF) • Feed/pick roll assembly • Separation guide assembly NS NS NS 40X2794 40X4252 40X4256 1 1 1 1 1 1 Forms card assembly Bar code card assembly PRESCRIBE card assembly 7-94 MFP Service Manual .7500-XXX Assembly 49: Miscellaneous AsmIndex 49—NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS Part number 40X0179 40X0290 40X0291 40X0948 40X0949 40X1375 40X1376 40X1377 40X1378 40X1508 40X1509 40X1510 40X1512 40X1513 40X1514 40X1515 40X1562 40X1564 40X1455 40X0394 Units/ mach 1 1 1 NA NA 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Units/ kit or pkg 1 1 1 NA NA 1 1 1 1 1 1 1 1 1 1 1 1 1 1 14 Description Nyogel 744 grease packet RS232C serial interface card Parallel 1284-B interface card Assorted E-clip packet Assorted screw packet MarkNet 8000 Fast Ethernet MarkNet 8020 Gigabit Ethernet MarkNet 8030 Fiber Ethernet MarkNet 8050 wireless. US 128MB memory option 256MB memory option 512MB memory option Japanese font card Simplified Chinese font card Traditional Chinese font card Korean font card MarkNet 8050 wireless.

2-11 Cancel Jobs 2-7 Clear All 2-4 Continue 2-11 Copy 2-5 Custom 2-11 Dial Pause 2-4 Done 2-12 down arrow 2-10 E-mail 2-5 Fax 2-6 FTP 2-6 gray 2-12 grayed out 2-12 Held Faxes 2-6 Held Jobs 2-6 Home 2-12 left arrow 2-9 left scroll decrease 2-8 Lock Device 2-6 Menus 2-5 numeric keypad 2-3 Pound 2-3 Release Held Faxes 2-6 right arrow 2-9 right scroll increase 2-8 Search Held Jobs 2-6 Select 2-11 select 2-8 selected radio 2-10 Start 2-4 Status/Supplies 2-5 Stop 2-4 Unlock Device 2-7 unselected radio 2-10 C Cancel Job button 2-10. 2-11 Clear All button 2-4 component locations 5-1 cables 5-8 duplex components 5-14 exit 2 components 5-15 HVPS 5-1 LVPS 5-1 printer boards 5-1 printer motors and sensors 5-2 printer switches 5-7 TTM components 5-13 Configuration Menu ADF Edge Erase 3-42 available menus 3-33 Disk Encryption 3-43 Energy Conserve 3-41 entering 3-33 Envelope Prompts 3-43 EVENT LOG 3-42 Factory Defaults 3-41 FB Edge Erase 3-42 Font Sharpening 3-48 Format Fax Storage 3-42 Jobs On Disk 3-43 Key Repeat Initial Delay 3-50 Key Repeat Rate 3-50 LES Applications 3-49 Maintenance Counter Value 3-35 Min Copy Memory 3-41 Panel Menus 3-40 Paper Prompts 3-43 PPDS Emulation 3-40 Print Quality Pages 3-38 REGISTRATION 3-36 Quick Test 3-37 Require Standby 3-49 Reset Maintenance Counter 3-35 Short Edge Printing 3-49 SIZE SENSING 3-39 Tray Low Message 3-49 Wipe Disk 3-46 connectivity optional 1-1 standard 1-1 Continue button 2-11 control panel 2-3 Asterisk 2-4 Backspace 2-4 Clear All 2-4 Dial Pause 2-4 LCD 2-3 numeric keypad 2-3 pound 2-3 Start 2-4 Stop 2-4 D diagnostic aids 3-1 accessing service menus 3-1 Index I-1 .7500-XXX Index A accessing service menus 3-1 acronyms 1-74 Asterisk button 2-4 B Backspace button 2-4 buttons ? (Tips) 2-5 Asterisk 2-4 Back 2-12 Backspace 2-4 Cancel 2-11 Cancel Job 2-10.

02 sensor (registration) on jam (tray 2 feed) 2-64 242.00 sensor (pre-feed) on jam (tray 3 media feed) 2-66 243.00 sensor (registration) off jam (too long) 2-40 200.00 sensor (registration) on jam (MPF pick) 2-85 290.00 sensor (pre-feed) on jam (tray 2 feed) 2-60 242.01 sensor (registration) static on jam 2-41 201.04 sensor (tray 3 feed-out) static jam 2-73 244.01 sensor (fuser exit) off (too short) jam 2-44 202.00 sensor (fuser exit) on jam 2-42 202.01 sensor (duplex wait) static jam 2-54 231.11 sensor (ADF registration) on jam ADF simplex side 2-95 290.02 sensor (tray 2 feed-out) on jam (tray 3 media feed) 2-70 243.00 sensor (registration) on jam (duplex paper feed) 2-54 231.00 sensor (fuser exit) off jam 2-43 202.10 sensor (ADF pre-registration) static jam 2-94 290.01 sensor (registration) on jam (tray 1 feed) 2-59 242.02 sensor (fuser exit) static jam 2-45 203.04 sensor (pre-feed) on jam (tray 4 media feed) 2-82 244.03 sensor (ADF pre-registration) off jam 2-92 290.00 sensor (tray 4 feed-out) on jam (tray 4 media feed) 2-74 244.01 sensor (exit 2) off jam 2-47 203.02 sensor (pre-feed) on jam (tray 4 media feed) 2-79 244.03 sensor (registration) on jam (tray 4 media feed) 2-81 244.05 sensor (tray 4 feed-out) static jam 2-84 250.01 sensor (sheet through) on jam 2-87 290.01 sensor (tray 2 feed-out) on jam (tray 2 feed) 2-62 242.12 sensor (ADF registration) on jam side 2-97 I-2 MFP Service Manual .00 switch (sheet through) static jam 2-87 290.02 sensor (exit 2) on jam in standard bin or finisher 3-10 Quick Test 3-10 EVENT LOG 3-22 Clear the Event Log 3-24 Display the Event Log 3-22 Print the Event Log 3-24 FINISHER TESTS Feed Tests 3-14 Hole Punch Test 3-14 Sensor Test 3-14 Staple Test 3-13 HARDWARE TESTS 3-7 Button Test 3-7 CACHE Test 3-9 DRAM Test 3-8 Panel Test 3-7 Parallel Wrap 3-9 INPUT TRAY TESTS Feed Tests 3-10 Sensor Test 3-11 MOTOR TESTS 3-5 OUTPUT TRAY TESTS Feed Tests 3-12 Feed To All Bins 3-12 Sensor Test 3-13 PRINT TESTS 3-6 PRINTER SETUP 3-19 Configuration ID 3-20 Defaults 3-19 Edge to Edge 3-21 Engine Setting 1 to 4 3-20 Model Name 3-20 Parallel Strobe Adjustment 3-22 Permanent Page Count 3-20 Printed Page Count 3-20 Serial Number 3-20 SCANNER TESTS ASIC Test 3-25 Feed Test 3-25 Scanner Manual Registration 3-26 Scanner manual registration factory defaults 3-30 Sensor Test 3-31 Dial Pause button 2-4 down arrow button 2-10 2-49 203.02 sensor (ADF pre-registration) on jam ADF simplex side 2-90 290.7500-XXX diagnostic information 2-1 confirm the installation status 2-2 error code messages 2-13 service checks 2-40 start 2-1 using service checks 2-1 Diagnostic Menus entering diagnostic menus 3-2 Diagnostics Menus available tests 3-2 BASE SENSOR TEST 3-16 DEVICE TESTS 3-17 Disk Test/Clean 3-17 Quick Disk Test 3-17 DUPLEX TESTS duty cycle 1-3 E emulation 1-2 error code messages 2-13 error codes 200.03 sensor (registration) on jam (tray 3 media feed) 2-71 243.00 sensor (duplex wait) on jam 2-51.00 sensor (pre-feed) on jam (tray 1 feed) 2-58 241.01 sensor (tray 3 feed-out) on jam (tray 3 media feed) 2-68 243.01 sensor (tray 3 feed-out) on jam (tray 4 media feed) 2-77 244.00 sensor (exit 2) on jam 2-45 203. 2-52 230.01 sensor (registration) on jam (duplex paper feed) 2-56 241.03 sensor (exit 2) static jam 2-50 230.03 sensor (tray 2 feed-out) static jam 2-66 243.

01 RIP card assembly processor over temperature failure 2-179 956. 2-128 841.26 scanner controller card assembly failure 2-140 844.02 scanner communication failure 2-130 842.00 tray 3 lift up / no tray failure 2-172 944.01 scanner carriage over run failure 2-135 843.23 sensor (ADF width APS 3) static jam 2-108 291.03 sensor (ADF inverter) off jam 2-113 294.04 scanner communication failure 2-131 842.00 media tray 2 lift up / no media tray failure 2-170 943.20 scanner unit assembly connection failure 2-137 843.00 fuser operating temperature failure 2-166 927.00 laser power failure 2-167 932.00 scanner communication failure 2-129 842.12 scanner unit assembly software logic failure 2-168 939.00 media tray 1 lift up / no media tray failure 2-169 942.00 zero cross failure 2-153 910.03 duplex controller card assembly communication failure 2-181 980.00 transport motor failure 2-155 912.00 sensor (scanner HP) failure 2-134 843.00 modem failure 2-148 847.00 sensor (ADF inverter) static jam 2-116 294.01 sensor (ADF inverter) off jam (inverting) 2-109 291.00 RIP card assembly processor failure 2-178 956.00 NVM read/write cannot be executed failure 2-151 906.00 transport motor stop failure 2-154 911.02 invalid combine size jam 2-124 295.13 sensor (ADF registration) off jam 2-99 290.03 exit interface card assembly communication 2-147 846.12 scanner unit assembly communication failure 2-133 843.00 modem failure 2-149 849.00 scanner communication failure 2-144 846.XX operator panel assembly NVRAM failure 2-177 954.01 sensor (ADF pre-registration) on jam side 2 848.24 image processing failure 2-139 843.01 scanner communication failure 2-145 846.00 2TM/TTM controller card assembly communication failure 2-180 980.00 CPU power to access NVM failure 2-152 907.00 PC cartridge cooling fan failure 2-158 917.00 PC cartridge unit motor failure 2-155 913.23 scanner cooling fan failure 2-138 843.00 hard drive failure 2-150 900.00 RFID ASIC failure 2-152 908.01 size mismatch jam (no mix-size) 2-123 295.00 through 950.00 over heat temperature failure 2-164 922.ADF communication failure 2-132 842.00 RIP card assembly communication failure 2-169 941.7500-XXX 290.22 sensor (ADF width APS 2) static jam 2-107 290.00 exposure lamp failure 2-140 844.10 sensor (ADF width APS X) failure 2-145 846.00 sensor (ATC) failure 2-167 930.10 scanner unit assembly .04 too long size jam 2-127.00 PC cartridge RFID data write failure 2-166 928.12 ADF pick roll position lift up failure 2-136 843.00 image pipeline ASIC failure 2-128 842.XX RIP card assembly NAND CRC failure 2-178 956.XX RIP card assembly NVRAM failure 2-176 952.01 fax failure 2-149 Index I-3 .21 scanner unit assembly EEPROM failure 2-137 843.01 scanner communication failure 2-129 842.XX interconnect card assembly NVRAM failure 2-177 955.11 scanner communication failure (by scanner) 2-132 842.11 ADF EEPROM failure 2-135 843.02 CCD initialization (lamp off) failure 2-144 846.02 sensor (ADF pre-registration) off jam on inverting 2-119 295.00 LVPS cooling fan failure 2-159 918.15 sensor (ADF registration) off jam (inverting) 2-103 290.29 EPROM mismatch failure 2-175 950.02 RIP card assembly cooling fan failure 2-179 956.21 sensor (ADF width APS 1) static jam 2-106 290.01 lamp illumination failure 2-141 845.13 switch (platen interlock) open 2-147 847.00 size mismatch jam (mix-size) 2-121 295.00 fuser unit assembly on time failure 2-162 921.00 RAM read/write check failure 2-150 904.01 exit 2 unit assembly connection failure 2-161 920.25 scanner controller card assembly failure 2-139 843.00 fuser cooling fan failure 2-157 916.00 printhead assembly failure 2-156 914.00 tray 4 lift up / no tray failure 2-173 950.00 sensor (ADF registration) static jam 2-108 291.XX RIP card assembly software failure 2-150 903.00 sensor (exit 2 media shift HP) failure 2-160 919.10 ADF RAM test failure 2-135 843.03 RIP card assembly FPGA failure 2-179 980.00 pressure roll thermistor failure 2-165 925.30 through 950.00 exit 1 media shift HP failure 2-159 919.02 sensor (ADF inverter) on jam 2-111 291.00 center thermistor failure 2-164 923.03 too short size jam 2-125 295.00 toner cartridge RFID data write failure 2-168 933.00 toner add motor assembly failure 2-156 915.00 rear thermistor failure 2-165 924.01 CCD initialization (lamp on) failure 2-143 845.03 scanner communication failure 2-131 842.00 CCD failure 2-143 845.XX Interconnect card NVRAM CRC failure 2-176 953.14 sensor (ADF inverter) on jam (inverting) 2-101 290.00 PPM data failure 2-153 909.00 NVM data failure 2-151 905.00 toner cartridge RFID communication failure 2-117 294.22 scanner unit assembly EEPROM sub system failure 2-138 843.00 PC cartridge RFID communication failure 2-167 929.60 EPROM mismatch failure 2-175 951.

2-186 no media in the select media tray 2-187 paper is installed (short edge) in the media paper tray horizontal band printheads out 2-219 horizontal stripes 2-223 media damage 2-231 no fuse 2-232 partial lack 2-225 skew 2-230 spots 2-226 vertical stripes 2-221 indicator light 2-3 L LCD touch-screen features Attendance message alert 2-12 Menu trail line 2-12 left arrow button 2-9 left scroll decrease button 2-8 light. 7-73 2000-sheet dual input (TTM)–left door 7-77 2000-sheet dual input (TTM)–media feed unit 7-75 2000-sheet dual input (TTM)–tray 3 7-67 I-4 MFP Service Manual .7500-XXX failure 2-180 980. 2-199 toner cartridge set failure 2-199 tray 1 media size failure 2-200 tray 1 media size mismatch in length 2-201 tray 2 media size failure 2-201 tray 2 media size mismatch in length 2-203 tray 3 media size failure 2-205 tray 3 media size mismatch in length 2-207 tray 4 media size failure 2-206 tray 4 media size mismatch in length 2-209 exiting Configuration Menu 3-50 exiting Diagnostics Menu 3-32 M maintenance scheduled 6-2 maximum resolution 1-1 media types 1-3 media weights 1-3 memory 1-1 models 1-1 N navigation bar 2-5 numeric keypad 2-3 O operating systems 1-2 optional connectivity 1-1 options and features description 1-4 duplex 1-65 duplex drive motor 1-65 media transport 1-66 exit 2 1-69 exit 2 drive motor 1-69 media transport 1-70 tandem tray 1-56 driving force transmission path 1-57 main components 1-63 media transport 1-58 media tray assembly 1-60 F fonts 1-2 H Home button 2-12 Home screen 2-5 buttons 2-5 home screen status message bar 2-5 I image quality trouble 2-211 blank print (no print) 2-214 faint print (low contrast) 2-212 image quality 2-212 solid black 2-216 troubleshooting 2-211 vertical blank lines (white stripes in media transport direction) 2-217 image quality troubles after image 2-227 background (fog) 2-228 P paper capacity 1-2 paper handling 1-2 parts catalog 7-1 2000-sheet dual input (TTM)–covers 7-65 2000-sheet dual input (TTM)–drive and electrical 7-79 2000-sheet dual input (TTM)–feed and transport 7-71.00 duplex controller card assembly type failure 2-182 error messages 2TM/TTM left door assembly open 2-182 duplex left door assembly open 2-183 exit 2 left door assembly open 2-184 media size mismatch in width 2-185. indicator 2-3 lubrication specification 6-2 2-189 PC cartridge end of life 2-189 PC cartridge RFID failure 2-189 PC cartridge set failure 2-190 printer front door open 2-191 printer left door open 2-192 printer left lower door open 2-192 scanner missing failure 2-195 scheduled maintenance required 2-193 standard bin 1 full 2-193 standard bin 2 full 2-194 switch (ADF left cover interlock) open 2-195 toner cartridge empty 2-196 toner cartridge near empty 2-197 toner cartridge RFID failure 2-198.05 engine flicker communication failure 2-181 997.

cartridge guides.13 tooth 4-37 media feed unit drive gear . 7-4 covers and control panel 7-36 dual unit drive motor 7-30 duplex–duplex inner 7-83 duplex–duplex outer 7-81 electrical 7-32 electrical cable 7-92 electrical cables 7-88.28/21 tooth 4-42 media feed unit drive gear . 7-91 exit 2–exit 2 inner 7-87 exit 2–exit 2 outer 7-85 full/half rate carriage 7-44 fuser 7-26 how to use this parts catalog 7-1 left door 7-20 left door and transfer roll 7-18 left lower door and transport 7-16 lens and sensors 7-40 media feed unit 7-6 media feed unit exploded (tray 1 and tray 2) 7-8 media tray 7-10 miscellaneous 7-94 MPF unit 7-12 MPF unit feed 7-14 platen glass 7-38 power cords 7-93 printhead.7500-XXX 2000-sheet dual input (TTM)–tray 4 7-69 ADF assembly 7-46 ADF covers and components 7-48 ADF document tray 7-62 ADF feeder 7-52 ADF feeder roll 7-58 ADF left cover components 7-54 ADF media guide 7-56 ADF motor unit 7-60 carriage motor and cooling fan 7-42 covers 7-3. 7-89. 7-90. and fans 7-24 registration 7-22 standard exit 1 7-28 Pound button 2-3 preventive maintenance 6-1 print speed 1-1 printer overview 1-4 basic model 1-4 configured model 1-5 printer technology 1-1 processor 1-1 feed roll 4-45 feed roll one way clutch 4-46 feed roll one way gear 22 tooth 4-47 feed unit drive gear 27 tooth 4-53 front door support strap and front door magnetic catch 4-7 front inner cover 4-8 fuser cooling fan 4-98 fuser unit assembly 4-104 high voltage power supply (HVPS) card 4-114 left door assembly 4-75 left door assembly handle 4-78 left lower door handle assembly 4-72 left lower pinch roll assembly 4-71 LVPS card assembly 4-119 LVPS cooling fan 4-121 media feed lift motor 4-33 media feed unit assembly 1 4-20 media feed unit assembly 2 4-23 media feed unit drive gear .29 tooth 4-43 media out actuator 4-38 media shift motor 4-107 media transport roll assembly/gear 4-69 media tray end guide 4-30 media tray lift gear group 4-32 media tray side guides 4-26 MPF feed drive gear group 4-59 MPF feed shaft assembly 4-63 MPF feed unit assembly 4-54 MPF fold down tray assembly 4-65 MPF media out actuator and upper frame 4-55 MPF pick solenoid/pick lever 4-62 MPF pressure pad 4-60 MPF rear cover 4-58 MPF transport pinch roll assembly 4-57 MPF transport roll assembly 4-61 option hookup cover 4-14 PC cartridge cooling fan 4-102 PC cartridge cooling fan duct 4-100 pick roll 4-51. 4-64 pick roll drive gear 25 tooth 4-52 pick roll idler gear 33 tooth 4-50 printer front door assembly 4-6 printer front left cover 4-3 printer left door support strap 4-74 printer left lower door assembly 4-70 printhead assembly 4-99 rear lower cover 4-12 rear motor cover 4-11 rear upper cover 4-15 registration clutch assembly 4-80 registration roll assembly 4-79 right lower cover 4-10 right upper cover 4-9 sensor (exit 1 bin full) 4-109 sensor (exit 1 media shift) 4-108 sensor (fuser exit) 4-103 R radio button selected 2-10 unselected 2-10 removals controller box lower cover 4-17 controller box side cover 4-18 dual drive motor assembly 4-113 ESD-sensitive parts 4-1 exit 1 drive belt 4-112 exit 1 media shift assembly 4-105 exit 1 media shift gear 4-110 exit interface card assembly 4-116 Index I-5 .

7500-XXX sensor (humidity and temperature) 4-90 sensor (media level) 4-39 sensor (media out) 4-40 sensor (MPF media out) 4-56 sensor (pre-feed) 4-41 sensor (registration) 4-81 sensor (RFID PC cartridge) and sensor (RFID toner cartridge) 4-94 sensor (tray 2 feed-out) 4-83 separation roll 4-49 separation roll one way friction clutch 4-48 switch (left lower door interlock) 4-68 switch (main power) 4-115 switch (media size) 4-19 switch (PC cartridge interlock) 4-84 switch (printer front door interlock) 4-4 switch (printer left door interlock) 4-76 toner add motor assembly 4-97 toner cartridge guide assembly 4-95 top cover assembly 4-5 transfer roll assembly 4-73 transfer roll guide assembly 4-77 tray lift coupling assembly 4-34 tray lift one way clutch/gear assembly 4-35 vertical drive gear assembly 4-67 removals–2000-sheet dual input (TTM) 2TM/TTM controller card assembly 4-274 2TTM/TTM left door assembly 4-269 caster 4-213 clutch 4-275 drive motor assembly 4-273 feed roll 4-259 feed roll one-way clutch 4-260 feed unit drive gear 27T 4-268 foot cover 4-209 front cable assembly 4-222 left cover 4-211 lift coupling assembly 4-249 media feed lift motor 4-248 media feed unit assembly (tray 3) 4-243 media feed unit assembly (tray 4) 4-239 media feed unit drive gear 13 tooth 4-252 media feed unit drive gear 28/21T 4-257 media feed unit drive gear 29T 4-258 media guide rack and pinion 4-223 media out actuator 4-253 media transport roll assembly 4-246 one-way 22T 4-261 one-way clutch/gear assembly 4-250 pick roll 4-266 pick roll drive gear 25T 4-267 pick roll idler gear 33T 4-265 rear cover 4-212 right cover 4-210 sensor (media level) 4-254 sensor (media out) 4-255 sensor (pre-feed) 4-256 sensor (tray 3 feed-out) 4-247 sensor (tray 4 feed-out) 4-241 separation roll 4-263 separation roll one-way friction clutch 4-262 switch (2TM/TTM left door interlock) 4-270 switch (TTM media size) 4-242 top cover 4-208 tray 3 assembly 4-217 tray 3 front cover 4-218 tray 3 lift gear assembly 4-271 tray 3 media guide lock assembly 4-226 tray 3 mylar actuator 4-227 tray 3 rear cable assembly 4-219 tray 4 assembly 4-216 tray 4 front cables 4-233 tray 4 front cover 4-228 tray 4 lift gear assembly 4-272 tray 4 media guide lock assembly 4-237 tray 4 media guide rack and pinion 4-235 tray 4 mylar actuator 4-238 tray 4 rear cables 4-230 tray 4 transport assembly 4-229 tray support roll 4-214 removals–ADF actuator/media guide assembly 4-190 ADF controller card assembly 4-167 ADF exit roll assembly 4-196 ADF feed drive motor assembly 4-172 ADF feed/pick roll assembly 4-178 ADF feed-out roll assembly 4-193 ADF front cover assembly 4-166 ADF left cover assembly 4-168 ADF left cover media guide 4-181 ADF media feed assembly 4-162 ADF rear cover 4-165 ADF registration motor 4-201 ADF registration roll assembly 4-191 ADF separation roll guide assembly 4-195 ADF transport roll assembly 4-198 ADF unit assembly 4-159 document set actuator 4-180 document set LED 4-174 document tray assembly 4-164 inverter gate 4-191 inverter solenoid assembly 4-173 left cover pinch roll assembly 4-171 media scan guide 4-161 pick roll position motor assembly 4-182 platen cushion 4-160 sensor (ADF inverter) 4-189 sensor (ADF pre-registration) 4-188 sensor (ADF registration) 4-187 sensor (ADF width APS 1) 4-184 sensor (ADF width APS 2) 4-185 sensor (ADF width APS 3) 4-186 sensor (document set) 4-199 sensor (document tray length 1) 4-205 sensor (document tray length 2) 4-206 sensor (document tray width 1) 4-202 sensor (document tray width 2) 4-203 sensor (document tray width 3) 4-204 I-6 MFP Service Manual .

7500-XXX sensor (pick roll position HP) 4-177 sensor (sheet through) 4-200 sheet through actuator 4-175 switch (ADF left cover interlock) 4-183 removals–duplex unit duplex access handle 4-310 duplex controller card assembly 4-304 duplex docking locks 4-279 duplex drive gear 28T 4-283 duplex drive gear 33/74T 4-286 duplex drive gear 33T 4-289 duplex drive gear 42T 4-292 duplex drive motor assembly 4-301 duplex media center transport roll 4-314 duplex media in actuator 4-298 duplex media transport roll 4-313 duplex sensor (duplex wait) 4-307 duplex support strap 4-280 duplex switch (left cover interlock) 4-295 duplex unit assembly 4-277 removals–exit 2 exit 2 actuator 4-323 exit 2 cooling fan 4-331 exit 2 diverter gate 4-318 exit 2 left cover 4-319 exit 2 left door handle 4-316 exit 2 media diverter solenoid 4-327 exit 2 media shift gear 4-326 exit 2 right cover 4-320 exit 2 sensor (exit 2 media shift HP) 4-329 exit 2 sensor (exit 2) 4-328 exit 2 sensor (standard bin full exit 2) 4-330 exit 2 switch (left door interlock) 4-324 exit 2 unit assembly 4-315 exit 2 unit docking lever 4-316 standard bin full exit 2 actuator 4-322 removals–scanner ADF angle actuator assembly 4-152 CCD card/lens assembly 4-146 exposure lamp 4-158 exposure lamp PS card assembly 4-157 large platen glass 4-142 operator panel assembly 4-136 operator panel controller card assembly 4-139 operator panel inverter card assembly 4-140 operator panel user touch screen 4-137 scanner controller card assembly 4-143 scanner cooling fan 4-156 scanner drive motor assembly 4-155 scanner left cover 4-134 scanner PS card assembly 4-154 scanner right cover 4-135 scanner top rear cover 4-133 scanner unit assembly 4-141 sensor (ADF angle) 4-153 sensor (platen length APS 1) 4-148 sensor (platen length APS 2) 4-149 sensor (scanner HP) 4-151 small platen glass 4-145 switch (platen interlock) 4-150 USB connector 4-137 right arrow button 2-9 right scroll increase button 2-8 S safety information v-xix safety inspection guide 6-1 scheduled maintenance 6-2 select button 2-8 service checks 2-40 size and weight .without finisher 1-3 standard connectivity 1-1 Start button 2-4 status message bar 2-5 Stop button 2-4 T time to first page 1-1 tools required 1-73 Index I-7 .

7500-XXX I-8 MFP Service Manual .

................................................................ 7-73 Media tray assembly (this comes assembled) ......7-87 Sensor (exit1 media shift HP) .......................7-3 Front inner cover ....................................7-29 Sensor (standard bin full Exit 2) .........................7-93 Power cord–United Kingdom 8ft straight ........7-9..................7-94 Parallel 1284-B interface card .....7-7 Switch (media size) .......7-9..........7-29 Sensor (fuser exit) ............................................................................................................................................................................ 7-75 Tray lift coupling kit ..................................7-93 Power cord–Japan 15A LV 8ft straight .................................7-94 Fax interface card cable assembly ..........................7-93 Power cord–Korea 10A HV 6ft straight .........................................................................7-11 Media feed unit assembly .7-35 Left lower cover ...........................7-11 Media tray end guide actuator kit ...........................................................................7-9.............................................................................................7-93 RS232C serial interface ......................................7-19 Front door magnetic catch ...7-27 Sensor (media level) .................... Canada........7-9.......................................7-9.................. 7-75 Media feed lift motor ........................... Uruguay HV 8ft straight .......7-93 Power cord–Taiwan 13A LV 6ft straight ...........................................................................................................................7-93 Maintenance kit (110 V) ................................................................7-3 Front door support strap ................................................................................7-11 Media tray lift gear kit .. 7-73............................................................................7-81 Sensor (exit 2 media shift HP) ...............................7-13 Sensor (standard bin full exit 1) .......................................................................7-11 Media tray end guide kit ..............................................................7-71......................................7-5 Media catch tray kit .........7-3 Right upper cover ...................................7-87 Sensor (Exit 2) .................. Asia Pacific LV 8ft right angle ..................... Italy.............................................7500-XXX Part number index P/N 40X0179 40X0269 40X0270 40X0271 40X0273 40X0280 40X0281 40X0288 40X0290 40X0291 40X0297 40X0301 40X0394 40X0398 40X0507 40X0550 40X0553 40X0553 40X0560 40X0561 40X0562 40X0563 40X0564 40X0568 40X0569 40X0570 40X0571 40X0572 40X0573 40X0574 40X0576 40X0577 40X0578 40X0579 40X0580 40X0581 40X0581 40X0582 40X0583 40X0585 40X0586 40X0587 40X0588 40X0588 40X0588 40X0588 40X0588 40X0588 40X0588 40X0588 40X0588 40X0588 40X0589 40X0589 Description Page Nyogel 744 grease packet ....................................................................................................................................................................7-94 Power cord–China HV 6ft straight .7-7 Vertical turn guide ............................ Latin America..7-3 Switch (printer left door interlock) ....................................................................................7-5 Option hookup cover .......................................7-3 Switch (printer front door interlock) .......... 7-75 Sensor (MPF media out) ......................7-87 Sensor (ADF registration) .....................................7-94 Maintenance kit (220 V) ................................................................................................ 7-75 Media feed unit front guide kit ...............7-93 Power cord–Australia.......................7-7.......................................................7-9......7-93 Power cord–Chile..7-11 Media tray front cover ........................................................................7-7 Vertical turn mylar guide .......................7-5 Right lower cover ................................. 7-75 Sensor (duplex wait) ......................................................7-93 Power cord–Argentina HV 8ft straight ........................................................ 7-75 Media feed drive gear kit ................................................................7-9.................................7-9 Media feed unit assembly (this comes assembled) ...............................................................7-94 Power cord–USA.................... New Zealand HV 6ft straight .................................. 7-75 Media out actuator ................7-57 Sensor (pre-feed) ..................................................... 7-75 Part number index I-9 ....................................................................................................................7-9...........................7-11 Media tray side guide actuator kit .... 7-75 Sensor (media out) ............................7-11 Media tray side guide kit .............

..PC cartridge shutter actuator ....................................7-9................PC cartridge cooling fan ...................................... MPF feed unit assembly ......Laser opening guide ........................................Registration roll assembly .............Switch (exit 2 left door interlock) ...................Sensor (RFID PC cartridge) ........................................................................Transfer roll assembly .........................Switch (2TM/TTM left door interlock) .........................7-25...............................................Vertical drive gear assembly .................Sensor (registration) ...............MFP pick solenoid kit .........................................7-9......................................................MPF unit cable assembly ................................................................................... Separation roll friction clutch kit ...........................MPF transport roll kit ..........................................................Left door duplex entrance guide ................................................................................................Multi connector cable assembly 1 .....................................................................Sensor (hum & temp) .................. Toner cartridge guide kit ....................................................................MPF fold down tray assembly ..............................................................................................HVPS ...............................Drive belt flange ......Pick roll assembly spring ........Switch (duplex left door interlock) ......................................PC cartridge stop .....................Left lower door handle kit ..........................................................PC cartridge shutter link ............................................................................................Registration mylar guide assembly .......................MPF media out actuator kit ..................Sensor (RFID toner cartridge) ..........................................................MPF transport pinch roll assembly ...........................................MPF rear cover ....- 7-23 7-75 7-75 7-75 7-75 7-13 7-13 7-13 7-13 7-13 7-13 7-13 7-15 7-15 7-15 7-13 7-17 7-77 7-81 7-87 7-17 7-17 7-17 7-17 7-19 7-19 7-19 7-19 7-21 7-21 7-21 7-21 7-21 7-23 7-23 7-23 7-23 7-25 7-25 7-25 7-25 7-25 7-25 7-89 7-25 7-25 7-25 7-25 7-25 7-25 7-29 7-29 7-29 7-29 7-29 7-31 7-31 7-31 7-33 I-10 MFP Service Manual ...Switch (left lower door interlock) .........................................................Printer left door assembly handle kit ..MPF front cover ....Media shift motor .............................................................................................Exit 1 sensor cable assembly ..........................................................................................................7-9...................................Exit 1 drive belt .....................Printer left door assembly (this comes assembled) ....7-9................................................................................................................................Standard bin full exit 1 actuator kit .Printer left door support strap ...............................MPF pick roll kit ..........................................................................................................................................................................................Dual drive motor assembly ................................. Feed unit roll kit ...............................................................................Transfer roll guide assembly ...............................................................................................................................................................Printhead assembly .Printer left lower door assembly (this comes assembled) ..........................................Tray 2 feed-out sensor guide .................................................MPF idler gear bracket assembly .........................................Fuser cooling fan ........................Transfer roll power contact ..............Toner add motor assembly ..........................................................................................................................................................Media diverter gate kit .............Exit 1 media shift gear ................................................................................................ Feed roll one-way clutch kit .............................................................................................................................................7500-XXX 40X0589 40X0590 40X0591 40X0593 40X0594 40X0595 40X0596 40X0597 40X0598 40X0599 40X0600 40X0601 40X0603 40X0605 40X0606 40X0608 40X0609 40X0610 40X0610 40X0610 40X0610 40X0612 40X0613 40X0614 40X0616 40X0617 40X0618 40X0619 40X0620 40X0621 40X0622 40X0623 40X0624 40X0625 40X0627 40X0628 40X0630 40X0631 40X0633 40X0634 40X0635 40X0636 40X0636 40X0637 40X0638 40X0639 40X0640 40X0641 40X0643 40X0644 40X0650 40X0651 40X0653 40X0654 40X0657 40X0659 40X0660 40X0661 40X0662 Sensor (tray 2 feed-out) ....................................................PC cartridge sensor connector ...............................................................................Hinge pin ..........................PC cartridge guide assembly ......................................................................................

......................................................................Mylar actuator .............................................................................................................................Exit interface cable assembly ..........................................7-67..............Tray 4 lift gear assembly .................................................................- 7-33 7-89 7-90 7-90 7-89 7-91 7-92 7-89 7-90 7-88 7-65 7-65 7-65 7-65 7-65 7-73 7-73 7-73 7-77 7-77 7-79 7-65 7-65 7-67 7-69 7-69 7-67 7-67 7-67 7-69 7-67 7-69 7-69 7-67 7-67 7-69 7-69 7-69 7-69 7-69 7-69 7-69 7-71 7-71 7-71 7-71 7-71 7-73 7-77 7-79 7-79 7-79 7-13 7-83 7-81 7-81 7-81 7-81 7-81 Part number index I-11 ...................................................Duplex left door handle kit ..............................................................Lift cable pulley .......Left cover ......................2TM/TTM left door assembly (this comes assembled) ........................................................................................................................................................................Tray 4 stopper ...........................................................................Tray 3 slide kit ....... Tray 3 brake assembly .......Tray support roll (4) ......................Tray 4 rear cable (2) ..............................................Sensor (tray 4 feed-out) .............................................................................Tray 3 rear cable (2) .......................................................................................................7-67....Dual drive motor cable assembly ....7-67.....................................................................................................................................................................Tray 4 media transport assembly .............RFID sensor cable assembly .............................................................................................7-67................Tray 3 front cover kit ................................................Duplex wait actuator kit ............................................Top cover .................Tray 4 media guide kit ..........Duplex unit assembly (this comes assembled) .................................7-67........Tray 4 front cable (2) ....................................................................................2TM/TTM media transport roll assembly ................................................................................................................. Tray 4 front cover .................... Duplex drive gear kit .............................................. Media feed unit cable assembly ..........................................................................Sensor (tray 3 feed-out) ..... Large idler pulley kit ...............Upper vertical turn guide ............RIP card cable assembly ...................MPF hookup cable assembly ..Switch (TTM media size switch) ...Sensor cable kit ................................Duplex drive motor kit .....................................................................Tray 3 front cable (2) .........Duplex lower guide ....HCF hookup connector asm ......................................2TM/TTM left door support strap ....................................................................................Tray 4 feed-out sensor cable assembly .......Locking caster ............................................................... Tray lift shaft assembly ...................................................................................... Tray 3 media guide lock kit ....................Tray 4 brake kit ...................................................................................................................................................MPF pickup spring .........................................Tray 4 media guide lock kit ...................................................Tray 3 lift gear assembly ........................................................Foot cover .................................. TTM media tray catch ....................Right cover ...............................7500-XXX 40X0664 40X0673 40X0674 40X0675 40X0676 40X0677 40X0679 40X0683 40X0685 40X0686 40X0687 40X0688 40X0689 40X0690 40X0691 40X0692 40X0693 40X0695 40X0696 40X0697 40X0699 40X0703 40X0704 40X0705 40X0706 40X0707 40X0708 40X0709 40X0710 40X0711 40X0712 40X0713 40X0714 40X0715 40X0716 40X0717 40X0718 40X0719 40X0720 40X0721 40X0722 40X0723 40X0724 40X0727 40X0728 40X0729 40X0730 40X0732 40X0733 40X0734 40X0735 40X0736 40X0755 40X0780 40X0781 40X0782 40X0783 40X0784 40X0785 Exit interface card asm .......2TM/TTM clutch kit ............................2TM/TTM left door pinch assembly (this comes assembled) ..............................................................................Tray 4 rear support roll (2) ...............................................7-33...........................................................................TTM tray separator kit ................................................................................................................Media guide rack and pinion kit .............................................................................TTM drive gear kit ...................7-81...............................................................................................................................Interlock switch cable assembly ...................Media size switch cable assembly ..................7-67....................

..............7-94 MPF pressure pad spring ................................7-87 Exit 2 pinch roll kit .............................................................. 7-75 TTM tray lift pulley kit ...............................................................7-94 Traditional Chinese font card ...7-87 Media diverter solenoid kit ...............................7-17 PC cartridge interlock switch screw ..............................................................................................................7-83 Duplex media transport roll kit ................. 7-75 Assorted E-clip packet .............................................7-94 Bushing 6 mm ..........7-81 Duplex cable kit ............................................ 7-75 MPF feed drive gear kit .....................7-11 Media tray lift one-way clutch/gear kit ....................7-11 Media tray separation brush .7-81 Duplex left door support strap ....................................................7-85............................................................7-25 PC cartridge interlock switch kit ............................7-25................................................................................................................................................................7-17 Bushing 8 mm ......................7-85 Left cover .........7-3 Media tray separation pad ......................................................................................................................................7-9.............................................................................................................................................7-9..................................................................7-29 64MB Flash card ............7-15 Bushing 6 mm (transport roll rear) .......................... 7-75 Pick roll idler gear .................................................. 7-75 Pick roll drive gear ..................7-9.................................7-87 Bushing 6 mm ......................7-85 Media diverter gate kit ...............7-94 MarkNet 8050 wireless.......................................................................... 7-87 Exit 2 left door handle kit .........................7-85 Right cover kit ...........................................7-83 Duplex media transport pinch roll kit .......................................................7-87 Exit 2 docking latch kit ............ 7-75 Media tray lift one-way shaft ...7-15 MarkNet 8000 Fast Ethernet ................7-87 Exit 2 actuator .......................................................................................................................................7-9............................................7-15 MPF pressure pad kit ......................................................................7-17 Transport roll kit .7-9................. US ..7-15 MPF feed shaft bushing ....................7-83 Exit 2 unit assembly (this comes assembled) ..........................................7-94 I-12 MFP Service Manual .....................................................................................................................................................................................................................................................7-94 MarkNet 8050 wireless.......................................................7-94 256MB memory option ............................... non-US .........................7-94 128MB memory option ...7-87 Standard bin full exot 2 actuator kit .............................................................................................................................. 7-69 2TM/TTM retaining screws ............................7-94 MarkNet 8030 Fiber Ethernet ............7-15 MPF feed shaft kit ...................................................................................7-85 Exit 2 left door support strap ...............................................7-94 512MB memory option ........7-83 Hinge pin (2) .....................7-94 Japanese font card ................................................................................7-94 Simplified Chinese font card .....................................7-87 Exit 2 media shift gear ..7-81 Duplex left cover ...................7-94 Assorted screw packet ............7-67............................................7-9..........................7500-XXX 40X0786 40X0787 40X0788 40X0789 40X0790 40X0791 40X0792 40X0793 40X0794 40X0795 40X0796 40X0797 40X0798 40X0801 40X0802 40X0803 40X0805 40X0806 40X0807 40X0808 40X0809 40X0880 40X0948 40X0949 40X0952 40X0953 40X0960 40X0965 40X0966 40X0967 40X0968 40X0969 40X0970 40X0971 40X0973 40X0974 40X1375 40X1376 40X1377 40X1378 40X1379 40X1380 40X1381 40X1382 40X1386 40X1387 40X1388 40X1389 40X1390 40X1391 40X1392 40X1455 40X1508 40X1509 40X1510 40X1512 40X1513 40X1514 40X1515 Duplex controller card assembly ........................................................................................................................................................................................................................................7-83 Duplex docking lock (2) ............... 7-89 Exit 1 static eliminator ....7-29 Exit 1 media exit guide kit ............................................7-94 Korean font card ................................................7-94 MarkNet 8020 Gigabit Ethernet ..................................................................................7-15 MPF feed cam gear kit ...........................................................7-87 Exit 2 cooling fan .....

.....7-45 Exposure lamp PS ribbon cable .................................................................................................... Belgium..... Greece.......................... 7-63 Document tray hinge .. Switzerland HV 8ft straight ..............................................................................................7-61 ADF angle actuator assembly ..................7-41 Switch (platen interlock) ......................................................................................7-57 Sensor (document set) ........................................... Senegal.........7-39 Large platen retainer ......................................................................................................................................... Thailand............................................7-45 ADF mounting screw .......................7-37............ Brazil................................................7-57 Sensor (ADF pre-registration) .....................................7-37 Scanner left cover .........................................................................................7-39 Scanner main cable assembly ............................................7-39 Card mounting screws ...............................................................7-39 Scanner filter ...........7-37 Flatbed scanner unit assembly .. Paraguay...7-37 Operator panel cable assembly ................................................................................................................... Germany....7-39 CCD ribbon cable assembly ...................................................................7-47 Platen cushion .........................................7-41 Sensor (ADF inverter) ............................................................................... Hong Kong...............................7-47 ADF unit assembly (complete unit) ........ Nordic countries...............7-37 Scanner right cover ............................................................................................ Malaysia HV 8ft straight ............................... Netherlands....7-63 Sensor (document tray width 3) ........... France...........................................................7-39 Scanner interface cable assembly ......................7-49 Part number index I-13 ................................................ Luxembourg......................................... 7-47 Scanner PS cable assembly .......................................7-41 Scanner PS card assembly .7-49..........................7-94 Power cord–Austria.....................................................................................7-43 Scanner 2nd/3rd mirror ...7-93 Power cord–Liechtenstein................. Russia................................................................................................................7-39 Large platen glass retainer cover ...........................................................................................7-93 Power cord–Israel HV 8ft straight .................................... Spain HV 8ft straight .....................................................7-63 Sensor (document tray width 2) .........................7-37 Large platen glass .................................................................................................7-39 mall platen glass ..........7-63 Sensor (pick roll position HP) .................................7-93 Scanner top rear cover ......................7-49 Small hook/loop strip ............................................. Poland.............7-39 Small platen glass rear retainer .......................7-37 CCD card/lens assembly .......................................................7-41 Sensor (sheet through) .......................7-45 Exposure lamp ..........................................7-43 Scanner drive motor assembly .......... Portugal...............................................................7-57 Sensor (ADF width APS 3) ...............7-93 Power cord–Denmark HV 8ft straight ....7-93 Power cord–South Africa...................................7-57 Sensor (ADF width APS 1) ...................................7-45 Mirror retaining clip .............................7-43 Scanner drive motor tension spring ......7-47 Document tray assembly (this comes assembled) ....... Singapore...........................................................................7-55 Sensor (Scanner HP) ...................................................7-41 Sensor (ADF angle) ................7500-XXX 40X1564 40X1767 40X1771 40X1772 40X1773 40X1774 40X2200 40X2201 40X2203 40X2205 40X2206 40X2207 40X2208 40X2209 40X2210 40X2211 40X2212 40X2213 40X2214 40X2215 40X2216 40X2217 40X2218 40X2219 40X2220 40X2222 40X2223 40X2223 40X2223 40X2223 40X2223 40X2223 40X2223 40X2223 40X2223 40X2223 40X2223 40X2223 40X2223 40X2224 40X2225 40X2226 40X2228 40X2229 40X2231 40X2232 40X2233 40X2234 40X2236 40X2237 40X2238 40X2239 40X2240 40X2242 40X2243 40X2244 40X2245 40X2246 32MB Flash card ..................7-59 Sensor (document tray width 1) ....................................................7-39 Scanner controller card assembly ............7-39 Small platen glass front retainer ..............................7-49 ADF front cover assembly ..............7-41 Scanner drive belt .....................................................7-49 ADF rear cover ...................................7-45 Scanner 1st mirror ...........7-43 Scanner cooling fan .................................................................. Italy.............7-57 Sensor (ADF width APS 2) ................................................

......................7-5 Controller box side cover ...............................................................................................................................................7-27 Fuser assembly 220V (this comes assembled) ......................7-55 Plastic ring clip kit ...............................................................7-51 ADF controller card assembly ..................................................................................7-5 Rear RIP card cover .7-31 LVPS cooling fan .............................................................................7-31 MPF/transport drive gear 19/29T ..........................................................7-27 MPF/transport drive motor assembly ..............................7-57 Plastic ring clip 6 mm ......................................7-33 AC power input socket kit ............7-57 Actuator/media guide assembly (this comes assembled) .............................................................................................................7-55 Pick roll position motor assembly ............7-3 Front interior cover ......................................................................7-51 ADF interface cable assembly .........7-5 Rear motor cover .......................................7-53 Stud screw .......7-33 Universal LVPS card assembly .................7-3 Left upper cover ....7-53 ADF left hinge ................7-57 ADF main feed cable assembly ....................................................................................................7-55 Switch (ADF left cover interlock) .................................................... 7-90 AC drive card assembly 110 V ..............7-5 Fuser assembly 110V (this comes assembled) ................................7-3 Rear corner cover ................................................................................................................................7-88 Sensor (platen length APS 1) .......... 7-90 Main switch cable assembly ....................7-5 Rear Upper cover ................................................................7-53 Inverter solenoid assembly ..............7-33 Printhead cable assembly .....................................................7-55 I-14 MFP Service Manual ...................7-53 Registration motor cable assembly ..............7-55 ADF feed/pick roll assembly (this comes assembled) .......................................................................................................7-55 Left cover pinch roll assembly (this comes assembled) ..7-5 Controller box lower cover ...7-53 Registration main drive belt ..................7-57 Inverter gate .........................................................................7-3 Rear interior cover .......................................7-55 Document set actuator .................................................................................................................7-53 Left cover hinge retainer ....................7-53 Document set LED ...................................................................7-33..........................7-53 ADF left cover handle ........................................................7-53 Document set/sheet through cable assembly ................................................7-53 ADF feed motor cable assembly .......................7-51 ADF right hinge ............................................................................................................................................................7500-XXX 40X2247 40X2248 40X2256 40X2257 40X2258 40X2259 40X2260 40X2262 40X2264 40X2265 40X2266 40X2267 40X2269 40X2270 40X2271 40X2272 40X2273 40X2274 40X2275 40X2276 40X2277 40X2278 40X2279 40X2280 40X2283 40X2286 40X2288 40X2289 40X2290 40X2291 40X2291 40X2294 40X2295 40X2296 40X2297 40X2299 40X2300 40X2301 40X2302 40X2303 40X2304 40X2305 40X2306 40X2307 40X2308 40X2309 40X2310 40X2311 40X2312 40X2313 40X2314 40X2315 40X2316 40X2317 40X2318 40X2319 40X2320 40X2320 40X2321 Large hook/loop strip ...........7-51 ADF left cover assembly (this comes assembled) ..............................................................................................................................................................................................7-51 Inverter lever ..............................................................................7-55 Pick roll position cable assembly .....................7-89.............................7-5 GFI label ......................7-51 Solenoid/interlock cable assembly ....................................................7-53 Separation roll guide assembly (this comes assembled) ......................................7-59 Front left cover ...........................................................................................7-55 Document set front stop ........7-55 Sheet through actuator ...........................7-41 Sensor (platen length APS 2) .....................................................7-33 AC drive card assembly 220 V .................................................................7-5 Rear lower cap cover .........................................................7-33 Printer engine card assembly X850e ...............................7-91 Multi connector cable assembly 3 ......................................................................................................................................................................7-41 Left cover media guide .....................................................................................................

................................................. 220 V ..7-31 MPF drive gear 18T .........................7-59 Registration secondary drive belt ..........................................................7-63 Spring ..................................................7-59 ADF transport roll assembly ...............................6-2 Fuser assembly 100V (this comes assembled) ...........................................7-59 Exit roll drive pulley 20T ..................7-51 Registration pad cover ......................7-55 TVOC filter assembly .................................................. 7-55 ADF registration roll assembly ................................................7-59 Bearing 8 mm ..............7-31 Transport motor support busing ............7-51 Interconnect card assembly ............................7-5 ADF main feed assembly ....................................7-35 Operator panel user touch screen .............................................................................................................................7-37 Operator panel controller card assembly ........7-45 Exposure lamp PS card assembly ................7-33 Document set rear stop .............................................................7-57 ADF registration motor ........................................................................................................................................................................................................7-51.............................................................................................7-59 Exit 1 media shift assembly (this comes assembled) ............7-91 Fuser AC cable assembly .....................................................................7-63 Sensor (document tray length 2) ..........................................................................................................7-59 Bushing 8 mm .......................................................................................7-33 Printer engine card assembly X854e ....7-53 ADF feed motor assembly (this comes complete) ...............................................................................................................................................................7-61 ADF feed motor assembly (this comes assembled) ....................................................................6-2 Maintenance kit...............7-3 Multi connector cable assembly 2 ......................................................................................7-59 Tension spring ...............................7-59 Manual feed drive belt ....................................................................7-59 Feed-out roll drive pulley 25/28T .......................................7-59 Exit roll drive belt .........................................................................................7-61 Sensor (document tray length 1) .................................................7-37 Operator panel inverter card assembly .....................7-29 Part number index I-15 ....................7-45 Registration pad ....7-59 Manual feed drive pulley .................................................................................7-35 Fax interface card assembly ................................................................................................................................................................................7-35 ADF registration pinch/frame assembly ..................................................................................................................7-35 Hard drive data cable assembly .........7-59 Registration main drive pulley 21/54T ............ 100 V .................................................................7-94 Maintenance kit...................................7-61 Tension spring ..7-59 Transport roll drive gear 20T .................7-31 Maintenance kit.............................7-59 Bushing 6 mm ..................................................................................................................................................................7-37 USB connector/housing/cable .......................6-2 Maintenance kit (100 V) ....7-53 ADF main feed assembly (this comes assembled) .......................................................................7-57 Media scan guide spring ...........7-59 Exposure lamp PS card insulator ............................7-59 ADF feed-out roll assembly .......................................7-59 Manual feed drive wheel ......................................7-37 Top cover assembly .................7-51 Transport roll drive gear 28T ............7-59 Retainer spring ............................7-27 Printer engine card assembly X852e .........................7-88 Hard drive power cable assembly ................................................................................. 110 V ...............7500-XXX 40X2323 40X2324 40X2325 40X2326 40X2327 40X2327 40X2328 40X2328 40X2330 40X2333 40X2334 40X2335 40X2336 40X2337 40X2338 40X2339 40X2340 40X2341 40X2342 40X2343 40X2344 40X2345 40X2346 40X2347 40X2348 40X2349 40X2350 40X2351 40X2352 40X2353 40X2354 40X2355 40X2359 40X2360 40X2362 40X2363 40X2364 40X2365 40X2366 40X2367 40X2368 40X2369 40X2370 40X2371 40X2372 40X2373 40X2374 40X2375 40X2376 40X2377 40X2377 40X2378 40X2379 40X2380 40X2381 40X2382 40X2383 40X2383 40X2384 Media scan guide ....................................7-59 ADF exit roll assembly ...7-59 Registration roll drive pulley 28T ...................................................................................................................

..................7-37 Forms card assembly ............................7-94 2......................7-79 Operator panel assembly (universal) ......................................................7-5 Switch (main power) .......................................................................7-37 Operator panel bezel (X854e) .............6-2 2TM/TTM controller card assembly ...........................7-94 Maintenance kit.................................................................................................................................................7-27 RIP card chassis bracket assembly (this comes assembled) ..7-37 Operator panel bezel (X852e) .........7-94 Power cord–Brazil high amp LV 8ft straight .........................................................................5” hard drive assembly .................7-3 Rear lower cover (110V) ................................................ ADF .............................................................7-37 Maintenance kit (ADF) .........................................................7-33 Output guide ...........................................................................7500-XXX 40X2385 40X2386 40X2387 40X2388 40X2389 40X2399 40X2730 40X2731 40X2732 40X2734 40X2734 40X2735 40X2736 40X2794 40X3500 40X3662 40X3664 40X3666 40X4252 40X4256 40X4596 40X5931 40X5967 Printer front door assembly .............................................................................7-5 Rear lower cover (220V) .....................................................7-94 PRESCRIBE card assembly ...7-94 IPDS card assembly ..........................7-35 I-16 MFP Service Manual .............................................. 7-87 USB cable assembly ........................7-29............................................7-37 Operator panel bezel (X850e) .......................................................7-79 Bar code card assembly ...........................................................................7-35 2TM/TTM drive motor ...................................................................7-93 Sensor (fuser exit) assembly with actuator ......................7-79 TTM main cable assembly .......

Change the transfer roller.73 in. change the photoconductor kit.).2 mm (3.Print defects guide Match a set of repeating defects on a print job to the marks on one of the vertical lines.73 in.5 mm (3. 58. The line that best matches the defects on the print job indicates which particular part is causing the defect.) Change the fuser.09 in.) .) For example. If the defect appears on the printed side of a single-sided print job.) Change the photoconductor kit.71 in. 44 mm (1.7 mm (2. the distance between these two marks represents a repeating defect that occurs every 44 mm (1. which means the photoconductor kit needs replacing. If the defect appears on the back. change the fuser. 78. 94.31 in.

3VDC SIG GND 3 2 TTM 3 Size Switch Sig +3.3VDC SIG GND 3 2 Tray 4 Size Switch Sig +3.3VDC 1 4 5 6 7 5 6 7 Switch (2TM/TTM Left door Interlock) Switch (Exit 2 Left Door Interlock) 1 2 12 11 10 9 8 7 6 5 4 3 2 1 P541 Sensor ( Std Bin Full Exit 2) +5VDC SIG GND Tray 4 Feed Out SNR(L)+5VDC 2TM TTM 2TM Switch (2TM Media Size 1) 4 3 2 1 Size Switch 1 ON(L)+5VDC TTM SIG-GND Size Switch 1 Signal +3.TTM/2TM Controller Card Assembly To Printer Engine Card ASM P413 B 6 5 4 3 2 1 7500 MFP Service Manual B A A 6 5 4 3 2 1 Feed Stop Tray4 Feed Out Paper SNR(L)+5VDC Tray3 Feed Out Paper SNR(L)+5VDC Feed Ready RTN +24 VDC SIG GND +5vdc Tray4 Feed/Lift Motor ON(L)+5VDC Tray3 Feed/Lift Motor ON(L)+5VDC TTM To Engine Engine to TTM+ Sensor (Tray4 Feed out) All Lines Common GND 7 6 1 Switch (T2M Media Size 2) 4 3 2 1 Size Switch 2 ON(L)+5VDC Size Switch 2 Signal SIG-GND +3.3VDC 1 11 12 13 14 12 13 14 switch Sensor (Media level 4) 3 2 1 Media feed lift MOT 4/A Media feed lift MOT 4/B +5VDC SIG GND Media level 4 UP(H)+5VDC +5VDC SIG GND No media 4 SNR(L)+5VDC SIG GND Pre-feed 4 SNR(L)+5VDC +5VDC +5VDC Media Level 3 UP(H)+5VDC SIG GND +5VDC Media Feed Lift MOT 3 A Media Feed Lift MOT 3 B +24VDC +24VDC Media feed lift MOT 3/A Media feed lift MOT 3/B 1 2 3 Sensor (Media Out 3) 1 2 3 3 2 1 3 2 1 Switch (TTM Media Size 4) P549 Sensor (Media Out 4) 3 2 1 3 2 1 DIP Switch Settings On On 1 2 3 4 1 2 3 4 B Sensor(Pre-feed 4) B 1 2 3 4 5 6 Sensor (Media level 3) Media Feed Lift Motor 3 2TM Sensor (Duplex Wait) Duplex Drive Motor OCT2 Home SNR(L)+5VDC +5VDC Switch (Duplex Left Door Interlock) P521 1 2 3 4 5 6 7 8 9 10 11 5 4 3 2 1 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 5 6 7 8 P432 P434 Duplex Open(H)+5VDC 1 SIG GND 2 Duplex Media SNR (L)+5VDC SIG GND +5VDC Duplex Drive MOT A Duplex Drive MOT/A Duplex Drive MOT B Duplex Drive MOT/B +24VDC Duplex Controller Card Assembly P421 SIG-GND +5VDC RTN +24VDC 4 3 2 1 8 7 6 5 4 3 2 1 P430 5 4 3 2 1 5 4 3 2 1 1 2 3 4 5 6 7 8 Exit Gate Solenoid ON(H)+5VDC REGI Clutch ON(L)+5VDC FULL STACK SNR(L)+5VDCC FUSER EXIT PAPER SNR(H)+5VDC SIG-GND EXIT TO ENGINE ENGINE TO EXIT SIG-GND P431 EXIT Interface Card ASM P541 P540 Duplex Controller Card ASM P541 1 2 3 4 5 6 7 8 +5VDC +24VDC SIG GND RTN Engine to Duplex Duplex to Engine REGI Media SNR(H)+5VDC REGI Media SNR(H)+5VDC A 1 2 B 1 2 P417 To Printer Engine Card ASM 3 3 4 4 To Printer Engine Card ASM P433 1 2 3 4 5 6 7 8 9 10 11 12 13 14 1 2 3 +24VDC Offset MOT A Offset Shift MOT B Offset Shift MOT/A Offset Shift MOT/B +24VDC Exit 2 MOT A Exit 2 MOT B Exit 2 MOT/A Exit 2 MOT/B +24VDC To LVPS Card ASM +5VDC Exit2 Media SNR(L)+5VDC +5VDC Full Stack 2 SNR(L)+5VDC +5DC SIG GND Exit 2 Detected(L)+5VDC Exit 2 Interlock Open(H)+5VDC Exit Fan On(H)+5VDC SIG GND Exit Gate Solenoid ON(L)+24vdc TTM EXIT Interface Card Assembly 1 2 3 4 +24VDC Offset MOT A Offset MOT B Offset MOT/A Offset MOT/B TTM/2TM Controller Card ASM DIP A 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Media Feed Lift Motor 4 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 6 5 4 3 2 1 Media feed lift MOT 4 A Media feed lift MOT 4 B +24VDC +24VDC 3 2 1 A 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 +5VDC Pre-feed 3 SNR(L)+5VDC SIG GND No Media 3 SNR(L)+5VDC SIG GND Sensor(Pre-feed 3) 1 2 3 Exit 2 Cooling Fan Media Shift Motor 2 Sensor (Tray3 Feed Out) 3 2 1 P552 2TM/TTM Drive Motor Sensor (Exit 2) +5VDC SIG GND Tray3 Feed Out SNR(L)+5VDC Sensor (Exit 2 Media Shift HP) P548 1 2 3 4 5 6 7 +24VDC Switch (TTM Media Size 4) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 P554 9 8 7 6 5 4 3 2 1 Takeaway Clutch ON(L)+24VDC +24VDC +24VDC RTN 2TM/TTM Motor ON(L)+5VDC +5VDC Sig Gnd 2TM/TTM Motor clock M/C Clock Exit 2 MOT A Exit 2 MOT B Exit 2 MOT/A Exit 2 MOT/B 1 2 2TM/TTM Clutch 1 2 3 4 5 2 1 L-Door intrlock Open(H)+5VDC SIG GND 1 2 3 4 5 1 2 Media Diverter Solenoid 3 2 1 Drive Motor A SIG GND P540 .

3VDC PONG SHP-RTN POR VCLK-RTN CCDCLK1 CCD_PING SIG GND SIG GND DRV5V 1 2 3 4 5 6 7 8 9 12 14 15 17 18 19 20 21 22 23 24 25 26 2730 32 33 35 36 +24vrtn +24vrtn +24vrtn +24vrtn +24vrtn +5vtrn +5vtrn +5vtrn +5vdc +24vrtn +24vrtn +24vrtn +24vrtn +5vdc J700 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 DRV5V DRV5V Sensor (ADF Registration) 31 34 NDDOC READY 16 ADF CLOSE 13 ADF STS28 ADF STS+ 10 ADF CMD+ 29 ADF CMD11 ADF EXIST +24vdc +24vdc +24vdc +24vdc +24vdc ADF RST +5vrtn 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 Sensor (ADF Inverter) CCD Card/ Lens ASM 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 SIG GND Pride_ACS_CCD Pride_SDOA Pride_SCKA CCD_BW_LS CCD_CL_LS BW_LS_RTN CL_LS_RTN SIG GND SIG GND DRV5V DRV5V VDD VDD VDD VOUT_BW2 VOUT_BW4 VOUT_BW1 VOUT_BW3 SIG GND VOUT_R1 VOUT_R2 SIG GND VOUT_G1 VOUT_G2 SIG GND VOUT_B1 VOUT_B2 SIG GND SIG GND NLAMP_ON SIG GND SIG GND A B 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 11 11 12 12 13 13 14 14 15 15 16 16 17 17 18 18 19 19 20 20 21 21 22 22 23 23 24 24 25 25 A B J719 J750 SNR (ADF Width APS1) (H) +5vdc 1 2 3 6 5 4 3 2 1 6 5 4 3 2 1 SIG GND +24VDC +24VDC SIG GND +24VDC SIG GND +12VDC SIG GND A NA B NB +24vdc +24vdc +5vdc +5vdc +5vdc +5vdc +5vdc 1 2 3 4 5 6 7 8 9 10 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 J7232 6 5 4 3 2 1 +24VDC +24VDC NFL_LS J722 A B 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 11 11 12 12 13 13 14 14 SIG GND +24VDC +12VDC SIG GND 1 2 3 4 5 6 P762 P761 P785 NLAMP_ON +24VDC +24VDC NFL_LS SIG GND SIG GND Scanner PS Card ASM +5vdc J721 1 2 3 4 5 6 Scanner Drive Motor ASM SNR (ADF Width APS2) (L) +5vdc SNR (ADF Width APS3) (L) +5vdc SNR (ADF Inverter) (H)+5vdc J710 Scanner Controller Card ASM J720 1 2 3 4 SNR (ADF Registration) SNR (ADF Pre-registration) LVPS Card ASM (located in printer) 1 2 3 1 2 3 SIG GND SIG GND SIG GND SIG GND Sensor (ADF Width APS2) 3 2 1 SIG GND 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 1 2 3 1 2 3 1 2 3 NDAF PSYNC NDAF LREGI ADF START +24vdc +24vdc +24vdc +24vdc +5vdc SIG GND Sensor (ADF Width APS3) 9 8 7 6 5 4 3 2 1 ADF CMDADF CMD+ ADF STS+ ADF STSADF CLOSE NDDOC READY ADF EXIST +5vrtn P763 P760 Sensor Switch (Scanner HP) SIG GND (Platen Interlock) 2 1 3 REGI_SEN +5VDC 8 7 6 5 4 3 2 1 1 14 2 13 3 12 4 11 5 10 6 9 7 8 8 7 9 6 10 5 11 4 12 3 13 2 14 1 A B 1 2 12 11 10 9 8 7 6 5 4 3 2 1 6 5 4 3 2 1 7 6 5 4 3 2 1 2 1 4 3 2 1 9 8 7 6 5 4 3 2 1 +5vdc SNR(Doc Tray Width3) (H)+5vdc SIG GND +5vdc SNR(Doc Tray Width2) (H)+5vdc SIG GND 1 2 3 1 2 3 Sensor (Document Tray Width 3) Sensor (Document Tray Width 2) Sensor (Document Tray Width 1) 1 2 3 +5vdc SNR(Doc Tray Width1) (H)+5vdc SIG GND 1 2 3 +5vdc SNR(Doc Tray Length2) (L)+5vdc SIG GND +5vdc SNR(Doc Tray Length1) (L)+5vdc SIG GND P751 ADF Controller Card ASM P759 1 2 3 1 2 3 1 2 3 Sensor (Document Tray Length 2) Sensor (Document Tray Length 1) Sensor (Document Set) Sensor (Sheet Through) Exposure Lamp 1 2 3 4 5 6 GND GND NLAMP ON +24vdc +24vdc NFL LS +24vdc +24vdc +24vrtn +24vrtn +24vrtn +24vdc +24vrtn +24vdc +24vdc +24vdc +24vdc +5vtrn +5vtrn +5vtrn 1 2 3 4 Exposure Lamp PS Card ASM Sensor (Platen length APS 1) Sensor (Platen length APS 2) Sensor (ADF Angle) 3 2 1 3 2 1 3 2 1 SIG GND NSHT_EXIST1 APS_ON SIG GND NSHT_EXIST2 APS_ON +5VDC SIG GND NANGL_SEN A B 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 11 11 12 12 13 13 14 14 +5vdc SNR (Document Det) (L)+5vdc SIG GND ADF PSYNC Scanner cooling Fan ON Scanner cooling Fan SLOW Scanner cooling Fan FAIL GND 1 2 3 4 ADF START ADF LREGI P758 P752 P757 P756 P753 P786 P754 ADF RST +5vdc SNR (Sheet Through) (H)+5vdc SIG GND +24vrtn +24vrtn +24vrtn +24vrtn +24vrtn +24vdc +24vdc Scanner Cooling Fan 14 13 12 11 10 9 8 7 6 5 4 3 2 1 B 1 2 3 4 5 6 7 8 9 10 11 12 13 14 A +24vdc +24vdc +5vdc Document Set LED ON (H)+5vdc SIG GND Inverter Solenoid ON (L) +24vdc +24vdc Document Set LED 2 1 1 2 3 5 4 3 2 1 Inverter Solenoid ASM Sensor (Pick Roll Position HP) J722 6 5 4 3 2 1 ADF Feed Motor ON +24v Clock I/L +24vdc ADF Feed Motor ON +24v Clock ADF Feed Motor ON +24v Clock I/L +24vdc ADF Feed Motor ON +24v Clock ADF Feed Motor ON +24v Clock ADF Feed Motor ON +24v Clock I/L +24vdc +5vdc SNR Pick Roll Position HP(L) +5vdc SIG GND ADF Feed Motor ON +24v Clock ADF Feed Motor ON +24v Clock P755 7 6 5 4 3 2 1 SNR Pick Roll Clock A SNR Pick Roll Clock AB SNR Pick Roll Clock B SNR Pick Roll Clock BB I/L+24vdc ADF Feed Motor ADF Registration Motor 6 5 4 3 2 1 I/L +24vdc 6 5 4 3 2 1 ADF Feed Motor ON +24v Clock ADF Feed Motor ON +24v Clock ADF Feed Motor ON +24v Clock ADF Feed Motor ON +24v Clock I/L +24vdc I/L +24vdc Pick Roll Position Motor ASM ADF REG Motor ON +24v Clock ADF REG Motor ON +24v Clock ADF REG Motor ON +24v Clock ADF REG Motor ON +24v Clock I/L +24vdc .RIP Card ASM (located in printer) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 7500 MFP Service Manual LVPS_SQ/NIIT_RST NSCAN_STA WM_SNS SIG GND SIG GND BR_SNS SERIAL_CLK1+ SERIAL_CLK2+ SERIAL_CLK1- SERIAL_CLK2- NSCAN_RDY SERIAL_C2+ SERIAL_D2+ SERIAL_D1+ SERIAL_C1+ SERIAL_B1+ SERIAL_A1+ SERIAL_A2+ SERIAL_B2+ SERIAL_C2- SERIAL_D2- SERIAL_C1- SERIAL_D1- SERIAL_B1- SERIAL_A2- SERIAL_A1- SERIAL_B2- NPWR_STS IID_CMD+ NDL_ACK NDL_STA DL_CLK+ IIT_CMD- IIT_STS+ SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND DL_CLK- IIT_STS- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 Sensor (ADF Pre-registration) Sensor (ADF Width APS1) GND SIG GND 3.3VDC 3.

Hard Drive ASM J2 J3 4 3 2 1 4 3 2 1 J8 J9 J13 J11 J16 Sensor (Std Bin Full Exit 1) 1 2 3 3 2 1 Sensor (Std Bin Full Exit 1) Fax Card ASM 1 2 3 4 5 Media Shift Motor 1 J68 RDXD232_N R37 TDXD232_N R37 TX0+ TX0- J10 Interconnect Card ASM RIP Card ASM STD Bin Full 1 SNR(L)+5VDC SIG-GND +5VDC Exit Media Shift SNR(L)+5VDC SIG-GND +5VDC +24VDC Media Shift MOT A Media Shift MOT B Media SHIFT MOT/A Media Shift MOT/B FG AC NEUTRAL AC HOT 2 1 4 3 6 5 8 7 10 9 12 11 14 13 16 15 18 17 20 19 22 21 24 23 26 25 28 27 30 29 2 1 4 3 6 5 8 7 10 9 12 11 14 13 16 15 18 17 20 19 22 21 24 23 26 25 28 27 30 29 J59 1 2 3 4 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 SIG-GND Master_reset_N TX1+ TX1TX2+ TX2CLKTX+ CLKTX- 7500 MFP Service Manual P5 J800 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 +24VDC +24VDC 2 1 4 3 6 5 8 7 10 9 12 11 14 13 16 15 18 17 20 19 22 21 24 23 26 25 28 27 30 29 J17 1 2 3 4 5 6 7 8 9 10 11 +24VDC +24V RTN +5VDC SIG-GND 4 3 2 1 P432 Rip Card Cooling Fan To EXIT Interface Card Asm OPTION OPTION 3 2 1 J430 Main Power ON SIG-GND SIG-GND +5VDC STBY +24VDC STBY SIG-GND +5VDC STBY 10 8 7 6 4 2 1 1 2 3 4 LVPS Card ASM 8 7 6 5 4 3 2 1 1 2 3 4 5 6 7 8 SIG-GND Engine To Exit Exit To Engine SIG-GND Fuser Exit Paper Sensed(H)+5VDC Full Stack Sensed(L)+5VDC Registration Clutch ON(L)+5VDC Exit Gate Solenoid ON(H)+5VDC JHAB3 J12 1 2 3 4 5 JHAB1 4 3 2 1 /XDATA2 XTATA2 /XDATA1 XDATA1 JHAB2 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 Ready ESS Ready Enfine Ready PRED Start BD TOP +24V RTN LV Fan ON LV Fan Fail J431 SIG GND +Data -Data USB +5 VDC +24V RTN P523 +24VDC +5V RTN +5VDC P521 P522 AC OUT (To Finisher) 10 9 8 7 6 5 4 3 2 1 8 7 6 5 4 3 2 1 6 5 4 3 2 1 6 5 4 3 2 1 To Scanner Controller Card ASM FWE S-CLOCK Command Ready Status Ready Status(Engine To ESS) Command(ESS To Engine) SIG-GND SIG-GND SIG-GND AC Outlet(FIN) +24VDC STBY SIG-GND +5VDC STBY J720 SIG-GND Master_reset_N TX1+ TX1TX2+ TX2CLKTX+ CLKTX- RDXD232_N R37 TDXD232_N R37 TX0+ TX0- +24VDC +24V RTN +24VDC +24V RTN +5V RTN +5VDC +24VDC +24VDC +24V RTN +24V RTN Main Power ON SIG-GND SIG-GND +5VDC STBY 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 +24VDC +24VDC AC HOT-2 18 17 16 15 14 13 12 11 10 AC NEUTRAL-1 AC HOT AC NEUTRAL FG 9 8 7 6 5 4 3 2 1 1 2 3 4 P6 1 2 3 4 P4 1 HOT-2 1 2 3 4 5 6 Switch Switch (Media (Media Size 1) Size 2) +5VDC SIG GND TX Data Mute CDET 1 2 3 4 5 6 +5VDC SIG GND TX Data Mute CDET P1 Sensor Sensor (RFID PC (RFID Toner Cartridge) Cartridge) To Metal Printer Frame +5VDC +5V RTN +24V RTN +24V RTN +24 VDC +24VDC +5VDC 6 +5VDC 5 +5VDC 4 SIG-GND 3 LD +5VDC 1 SIG-GND Registration SNR(L)+5VDC +5VDC +24VDC Registration Clutch ON(L)+24VDC +5VDC 1 Humidity Signal 2 SIG-GND 3 Temp Signal Fuser Fan Fail Fuser Fan ON Media Trans Motor ON(L)+5VDC PC Cartridge Motor CW/CCW PC Cartridge Motor ON(L)+5VDC PC Cartridge Motor REF Clock PC Cartridge Motor Fail(H)+5VDC Media Trans Motor REF Clock M/C Clock +5VDC RTN RTN I/L+24VDC I/L+24VDC Sensor (Humidity & Temp) Switch(Printer Front Door Interlock) Switch(Printer Left Door Interlock) Sensor (Fuser Exit) MFP Transport Motor ASM CN102 Sensor (Tray 2 Feed Out) 3 2 1 2 1 Transport Motor +24VDC Switch (Printer Left Lower Door Interlock) B (Registration) 1 2 Sensor Dual Drive Motor ASM SIG GND Fuser Fan ON(H)+24VDC Sensor (Pre Feed 1) Sensor (Media Out 1) 1 2 3 1 2 3 1 2 3 4 5 6 Registration Clutch Media Feed Lift Motor 2 Sensor (Media Level 1) 1 2 3 3 2 1 3 2 1 Sensor (Media Level 2) Sensor (Media Out 2) 1 Media Feed Lift Motor 1 1 2 3 4 5 6 +5VDC Pre-Feed 1 SNR(L)+5VDC SIG-GND Media Out 1 SNR(L)+5VDC SIG-GND +5VDC Media Level 1 SNR(H)+5VDC SIG-GND +5VCD Media Feed Lift MOT 1A Media Feed Lift MOT 1B +24VDC +24VDC Media Feed Lift Mot 1/A Media Feed Lift MOT 1/A 15 1 14 2 13 3 12 4 11 5 10 6 9 7 8 8 7 9 6 10 5 11 4 12 3 13 2 14 1 15 Media Feed Lift MOT 2/B Media Feed Lift MOT 2/A +24VDC +24VDC Media Feed Lift MOT 2B Media Feed Lift MOT 2A +5VDC SIG GND Media Level 1 SNR(H)+5VDC +5VDC SIG GND Media Out2 SIG GND SIG GND Pre-Feed 2 SNR(L)+5VDC +5VDC Fuser Cooling Fan 3 2 1 A Sensor (Pre Feed 2) PC Cartridge +5VDC 1 SIG-GND 2 Fuser Exit SNR(L)+5VDC 3 SIG-GND Left Lower Door Interlock Open(H)+5VDC +5VDC 1 Tray2 Feed SNR(L)+5VDC 2 SIG-GND Drum B A B A Switch (Main Power) 2 HOT-1 3 2 1 1 2 3 4 5 6 7 8 9 10 11 Fuser Relay ON Heater Relay ON 24v RTN Fuser Main ON Fuser Sub1 ON Fuser Sub2 ON Zero Cross SIG 5VMain RTN DELAY Relay ON 5V Main 1 2 3 4 PC Cartridge Cooling Fan AC IN AC HOT AC Neutral P526 RELAY ON(L) neutral 1 2 3 4 5 6 2 1 AC Drive Card ASM P7 Main Lamp ON(H) AC HOT SubLamp1 ON (H) AC HOT SubLamp2 ON(H) AC HOT +5VDC 1 Tray 2 Size Switch Signal 2 SIG-GND 3 4 Tray 2 Size S5 ON(L)+5VDC +5VDC Tray 1 Size Switch Signal SIG-GND Tray 1 Size S5 ON(L)+5VDC Fuser Relay ON Heater Relay ON 24v RTN Fuser Main ON Fuser Sub1 ON Fuser Sub2 ON Zero Cross SIG 5VMain RTN DELAY Relay ON 5V Main SIG-GND Engine To Exit Exit To Engine SIG-GND Fuser Exit Paper Sensed(H)+5VDC Full Stack Sensed(L)+5VDC Registration Clutch ON(L)+5VDC Exit Gate Solenoid ON(H)+5VDC J600 Center Thermistor Signal SIG-GND T11 T12 9 8 7 6 5 4 3 2 1 10 9 8 7 6 5 4 3 2 1 6 5 4 3 2 1 Toner Add Motor ASM 1 2 3 4 /XDATA2 XTATA2 /XDATA1 XDATA1 2 1 2 1 +24VDC Toner Add Motor ON(L)+24VDC LV Fan ON LV Fan Fail J160 J170 8 7 6 5 4 3 2 1 P418 2 1 1 2 3 4 +24V RTN P421 P400 P412 P401 SPressure Roll Thermistor Signal SIG-GND Rear Thermistor Signal SIG-GND Operator Panel ASM P420 Fuser Unit ASM Sys Reset Feed Stop HCF Feed Out SNR(H)+5VDC HCF to Engine Engine to HCF 12 11 10 9 8 7 6 5 4 3 2 1 P407 1 2 3 PC CART Fan Fail(H)+24VDC PC CART Fan Fail(H)+5VDC SIG-GND J140 Print-Head ASM PF03 P416 AB 1 2 3 4 5 6 1 2 3 4 5 6 To Finisher 1 2 3 4 5 6 7 8 9 10 11 12 3 4 7 8 9 10 P406 9 8 7 6 5 4 3 2 1 1 2 3 4 5 6 7 8 9 10 11 12 13 ROS VALID LD+5VDC SIG-GND SOS Signal Power Control1 ON(L)+5VDC ROS VREF OUT Signal ROS Monitor Power Conreol2 ON(L)+5VDC LD Enable ON(L)+5VDC +24VDC RTN ROS MOT ON(L)+5VDC ROS MOT Clock 5 4 3 2 1 SIG GND +Data -Data USB +5VDC USB 1 2 3 4 J130 P419 1 2 3 4 5 6 7 8 9 10 +5VDC SIG GND TX Data Mute CDET +5VDC SIG-GND TX Data Mute CDET P541 J540 1 2 3 4 5 6 7 8 Deve Bias DC ON Deve Bias DC Remote BCR DC Remote BCR AC ON BCR AC Clock BTR Remote BTR SEL SIG-GND BTR Monitor DTS ON RTN RTN I/L +24VDC I/L +24VDC Sensor (MPF Media Size) 1 2 3 1 2 3 2 1 MPF Pick Solenoid Sensor (MPF Media Out) To TTM/2TM To Duplex 12 11 10 9 8 7 6 5 4 3 2 1 Feed Stop Tray4 Feed Out SNR(L)+5VDC Tray3 Feed Out SNR(L)+5VDC Feed Ready RTN +24 VDC SIG GND +5VDC Tray4 Feed/Lift MOT-ON(L)+5VDC Tray3 Feed/Lift MOT-ON(L)+5VDC TTM To Engine Engine to TTM+ P413 P402 SIG-GND SIG-GND SIG-GND Command (ESS To Engine) Status(Engine To ESS) Status Ready Command Ready S-CLOCK FWE A 1 2 B 1 2 3 3 4 4 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 TOP BD Start PRED Engine Ready ESS Ready Ready Switch LD+5VDC (PC Cartridge Interlock) Printer Engine Card ASM +5VDC +24VDC SIG GND RTN Engine to Duplex Duplex To Engine REGI Media SNR(H)+5VDCD REGI Clutch ON(L)+5VDC Transfer Transfer Sys Roll P417 P404 3 2 1 B Mag Roll HVPS Card ASM +SYS Reset Feed Stop HCF Feed Out Paper SNR(H)+5VDC HCF To Engine Engine To HCF P403 P415 +24VDC SIG GND RTN Charge Roll 1 2 3 4 5 6 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 P414 1 2 3 15 1 14 2 13 3 12 4 11 5 10 6 9 7 8 8 7 9 6 10 5 11 4 12 3 13 2 14 1 15 To HCF To PF03 A To PF04 P408 P409 SIG-GND Rear Thermistor Signal Sig-GND Pressure Roll Thermistor Signal SIG-GND CenterThermistorSignal P411 A +5VDC SIG-GND MPF Media Size SNR Signal MPF Pick Solenoid ON(L)+24VDC +24VDC +5VDC SIG-GND MPF Media Present SNR(L)+5VDC P422 1 2 3 4 5 6 P410 15 1 14 2 13 3 12 4 11 5 10 6 9 7 8 8 7 9 6 10 5 11 4 12 3 13 2 14 1 15 AB P405 4 3 2 1 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 14 5 11 12 2 1 3 8 13 9 10 15 7 4 6 15 1 14 2 13 3 12 4 11 5 10 6 9 7 8 8 7 9 6 10 5 11 4 12 3 13 2 14 1 15 B 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 9 10 11 12 13 14 +24VDC +24VDC Fuser Fan Fail Fuser Fan ON Media Trans MOT ON(L)+5VDC PC Cartridge MOT CW/CCW PC Cartridge MOT ON(L)+5VDC PC Cartridge MOT REF Clock PC Cartridge MOT Fail(H)+5VDC Media Trans MOT REF Clock M/C Clock +5VDC RTN RTN I/L+24VDC I/L+24VDC 1 1 4 MFP Transport MOT A +24VDC MFP Transport MOT/A MFP Transport MOT B +24VDC MFP Transport MOT/B 1 2 3 4 5 6 1 1 3 14 13 12 11 10 9 8 7 6 5 4 3 2 1 3 2 1 CN101 PC Cartridge Motor 3 2 1 .