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Sanjay Bapurao Patil

Mobile: (+91) 8073947585 ~ Skype: sanjaybpatil_1


E-Mail: sanjaypatil2002@rediffmail.com, sanjaybpatil@outlook.com
Seeking a challenging job where I can utilize my skills effectively and efficiently in a practical manner in my
professional approach
PROFESSIONAL SUMMARY
AREAS OF EXPERTISE  Astute professional offering 28 plus years of comprehensive experience in
Hospitality Industry with focus on ~Pre Opening and Set up - Optimising
Hospitality
Guest Satisfaction ~ Human Resources Management ~ Marketing
Operations Management
Management ~ Operational Excellence ~ Training Leaders ~ Change
Food & Beverages Management ~ building strong cohesive teams for success.
Account Management
Business Development
 A strategic leader with the ability to translate a vision into an action plan
while leveraging a unique blend of sales and marketing expertise designed
Customer Service/Satisfaction
to identify new business opportunities, develop product pricing and
Process Re engineering
placement strategies gaining market share, increase revenues, enhance
Operational Excellence
company and customer profitability.
P&L/Budgets
Pre Opening  Experienced in developing new and existing customers, analyzing customer
marketing conditions and managing operations. Strategic thinker using
Service Delivery
superior consultative selling skills to implement sales strategies and
Team Development &
manage complex business details in food service.
Management
 A professional, driving business by identifying opportunities, streamlining
Coaching /Feedback
systems with focus on bottom line, process efficiency and cost optimization.

AWARDS
 Best Trainee Medal at East India Hotels Limited – ‘87- ‘88
 Best Employee for consequently 3 months at K Raheja Hospitality – ‘93
 Accredited for Best Event Manager at Castrol India Ltd. for their conference facilities – ‘05
CONSULTANCY SERVICES
 Technical Director for Havmor Group of Restaurants, Ahmadabad for redesigning the Restaurants, Menu
and Kitchen Planning for all the outlets.
 Consultancy for F&B outlets Hotel in Vadodara, a 60 Keys 3 star, Restaurants, banqueting etc at Lucknow
from kick off to final BAU wrt technical know-how, recruitments, planning, execution and marketing.
 Consultancy for a Water Park and Resort spread over 45 acres at Abu Road, 3 star Hotels in Satara and
Mahabaleshwar, 32 Keys 3 star Hotel at Kolhapur, a property in Goa with 75 Keys, restaurant, bar and
conference and banqueting facilities to be graded as 3 star, a prime Resort at Igatpuri, having 95 Key
suites, fine dining restaurant, Multicuisine buffet restaurant, Lounge Bar, International Standard Spa, Fun
pool, Swimming Pool, Recreation Centre spread over 40 acres, wrt Technical Know-how, Planning, Menu
Designing, setting –up of property, marketing and smooth operations.
 Marketing Support & operational consultancy to 240 Keys with 5 F&B Outlets, 12 Banquets in Hyderabad.
 Advisory Consultant for T C G L’s Hotel Promotions Bureau for hotel Industry promotions in Gujarat.
 Consultancy services to various hotels & resorts under the guidance of Master Chef Sanjeev Kapoor.

EDUCATION
 Bachelor’s [Arts] [Mumbai University] [Mumbai] – 1990
 Graduate [Hotel Management] [IHMCTAN] [Mumbai] – 1987
 Business Management [Somaiya College] [Mumbai] – 1993
 Diploma in Advanced Computer Programming [BDPS] [Mumbai] – 1987
 Certification in Rooms and Revenue Management Hotel & Motel Administration – Cornell University
 Certified in Hospitality Management and Administration – Yale University, New York, USA
 Associate Degree Certification in Real Estate and Asset Management – Nanyung Technical University
CAREER CONTOUR
RG Hotels & Resorts, Bangalore 1st June 2016 - Present
As General Manager
Presently handling 2 Units in Bangalore with 80 Keys Flagship Property and 54 Keys Boutique
Hotel, and 120 keys Resort in North Goa, India with 5 upcoming budget hotels at Shirdi, Tirupati,
Wayanad, Coorg and Chikamagalur.
o Leadership & direction to overall operations to maximise performance, profitability and return on
investment by creating positive and productive work environment and ensuring superior guest service and
compliance with quality and operational standards.
o Responsible for planning, organising, development, coordination, and administration of all the operations
with a vision to achieve the best financial results as well as assuring the guest comfort and security.
o Responsible for the management of the Hotel Executive Team and overall targets of the Hotel & Resort
to deliver an excellent Guest experience and Satisfaction.
o Handling the team of 150 Executives and 2 Operational Hotels and 5 upcoming projects with standard of
international hotels as the group is foreseeing the development into UAE and other gulf countries.

Sanjay Patil Email: sanjaypatil2002@rediffmail.com, sanjaybpatil@outlook.com


Mobile: (+91)9986690610, 95457 37992
o Setting up the SOPs, dealing with the architects and other agencies for the development of projects.
o Dealing with Financial Institutions for the fundings of the projects.
o Designing the facilities to provide the best of it for the resorts to provide the hospitality as a Indian
style.
o Preparation of budget P&L for financial, Business forecasting on quarterly basis, Monitoring and
controlling expenses, responsible for hotel P&L, analyzing deviations from budget to ensure growth in GOP,
CAPEX requirement & procurement of the hotel on annual basis.
o Tracking market coverage with sales and achieving new accounts by weekly chronicle meeting with sales
team, Sales calling to enrich company trust in hotel brand and to build stronger relations, tracking of sales
team productivity, monthly analysis of segment-wise productivity.
o Finance & administration control - Follow up on Credit Company’s status, weekly review of In house
guest ledger, contracts for stores supplies & maintenance service agencies finalization.
o Internal customer satisfaction - recruitment of employees, training of front line departments, directing
the employee’s growth plan and KRAs, conduct personal evaluation & appraisal.

Aumento Hospitality Private Limited, Nashik 17th Aug’12 – 28th May 16


As General Manager
o Leadership & direction to overall operations to maximise performance, profitability and return on
investment by creating positive and productive work environment and ensuring superior guest service and
compliance with quality and operational standards.
o Handling guest satisfaction at check-in, room allocation, check-out, record & report guest feedback,
Reservation and revenue management to achieve high REVPAR and ensure teams follow set processes as
per SOP.
o Drive Cost control focus by tracking of fuel, water & energy consumption, inventory management for all
consumables (F&B, Guest supplies, etc.).
o Preparation of budget P&L for financial, Business forecasting on quarterly basis, Monitoring and
controlling expenses, responsible for hotel P&L, analyzing deviations from budget to ensure growth in GOP,
CAPEX requirement & procurement of the hotel on annual basis.
o Tracking market coverage with sales and achieving new accounts by weekly chronicle meeting with sales
team, Sales calling to enrich company trust in hotel brand and to build stronger relations, tracking of sales
team productivity, monthly analysis of segment-wise productivity.
o Finance & administration control - Follow up on Credit Company’s status, weekly review of In house
guest ledger, contracts for stores supplies & maintenance service agencies finalization.
o Internal customer satisfaction - recruitment of employees, training of front line departments, directing
the employee’s growth plan and KRAs, conduct personal evaluation & appraisal.

Noteworthy Credits:
o Accredited for reducing manpower from 170 to 80 by various process re engineering initiatives taken.
o Instrumental in running various projects work facilitating occupancy of 60% from existing 20%.

6th Avenue, Bangalore 6th Sept’10 – 16th Aug’12


As Pre Opening General Manager
Responsible for the entire Hotel operation including Security, Front Office, Housekeeping, Banquets,
Culinary and Restaurant/Bars. Ensure that all departments have the tools, resources, training and
development in order to execute on the brand promises and exceed guest expectations. Working closely
with all department heads to ensure associate and guest satisfaction is being met. Playing a vital role in the
hotel's future growth and development as the premiere place to stay while in the area. Additionally,
assisting the General Manager in administering and managing the hotel’s operation, maintaining established
costs and quality standards and be responsible for the hotel operation.

Noteworthy Credits:
o Instrumental in reducing the operating cost by 25% and food cost by 50%.
o Devised and implemented a model, aligning salaries to the overall targets of the individuals thereby
facilitating efficiency and efficacy in the process.

Pal Heights, Bhubaneswar 11th Aug’08 – 4th Sep’10


As General Manager (Pre opening)
o Defining the marketing strategy including corporate positioning, Go-to-market, content marketing,
Product strategies to funnel growth, revenue, visibility and win rate.
o Creating and establishing the property on defined target markets, business management, developing
and fulfilling the defined business plan at the hotel & company level.
o Devising effective and successful sales, pricing, distributions & yield strategies to achieve profitability.
o Contributing to the overall success of the restaurants & hotel by accomplishing objectives focused on
business revenues, guest satisfaction and effectiveness and efficiencies.
o Coordinate, direct and manage the restaurant & hotel operation to achieve maximum profitability,
ensure guest satisfaction, protect the financial aspects of the business and maintain the building.

Sanjay Patil Email: sanjaypatil2002@rediffmail.com, sanjaybpatil@outlook.com


Mobile: (+91)9986690610, 95457 37992
o Setting up effective systems and controls to ensure smooth running of departments. Managing
effectively labour turnover, recruitment & employee development within budgeted parameters.
o Guiding the department heads in business plan recommendations, expense management, Budgeting and
revenue forecasting, selecting and developing leaders.
o Maintaining product & service brand standards by conducting ongoing evaluations, investigating all
complaints and ensuring closure within stipulated TAT facilitating CSAT.
o Point of contact for ensuring product quality standards are met in all areas of the restaurants & hotel as
it relates to the appearance, levels of maintenance and cleanliness; establishing and maintaining
preventative maintenance programs to protect the physical assets of the restaurants & Hotel.
o Monitor all team’s performance and identify the training and development needs and set the training
plans followed by implementation.

Eclipse Hotels Group, Bangalore 13th Apr’07 – 10th Aug’08


As Director Rooms Division & Operations (Pre Opening)
o Assisting General Manager in day to-day operations. Hands-on management, with effective presence in
the operation area.
o Working closely with the Finance to establish annual hotel operating plans, identifying and responding to
margin and cost improvement opportunities.
o Lead the operational team of the hotel with the objective to maximize efficiency and to achieve the
highest volume of revenues.
o Promoting positive guest experience through proper training programs on Brand Standards to provide
excellent guest service and to remain positive.
o Maintaining the stream of communication in between the hotel management, through to the department
different levels, ascertaining that all employees are constantly updated with information and data.

Clarion The Westend, Nashik 11th Sep’06 – 10th Apr’07


As Head - Operations
o Lead through subordinate staff, the effective management of Food & Beverage and functional areas to
maximize financial performance while upholding quality standards and maximizing levels of guest
satisfaction.
o Evaluating and assisting in developing processes, product specifications, and critical control points in
food production areas, for ongoing quality assurance of all finished goods.
o Directing and managing operations for optimum performance and continual improvement in the five Key
Result Areas (guest service, employees, sales/marketing, property appearance, and financial control).
o Liaise with suppliers and manufacturers with regards to the product performance and end user concerns
thereby facilitating client performing detailed root analysis investigation for nonconforming.
o Managing additional tasks like payroll, P&L, Inventories, Labor cost, Audit, and Claim Expenses in
accordance with agreed budgets and forecasts.
o SPOC for conducting Management audits to identify inefficiencies and constraints to production, resulting
in practical recommendations and solutions
o Executing training programs that support the Company’s objectives with regard to quality and safety.

Ras Resorts, Silvassa 10th Nov’04 – 8th Sep’06


As Resort Manager - Operations
o Overall operations and maintenance of the property in order to provide customers with a comfortable
environment and quality services and retailers with adequate facilities/ support leading to customer
satisfaction and enhanced consumption.
o Develop and deploy the management strategy and implement policies and processes related to parking,
house-keeping, horticulture, pest control and fade cleaning across all common area in coordination with
Management.
o AOP and Budget preparation ensuring adherence to the budget assigned for the various activities/ areas
of operations (such as Engineering, Parking, and House-keeping etc).
o Monitoring the functioning of food court operations in terms of food and service quality, hygiene, general
sanitation, etc and providing necessary support of required facilities during the events to the Events team.
o Identifying training needs and organizing requisite training programs for permanent employees and
outsourced staff in various operational areas.

Best Western Chandan, Gandhidham 27th Jul’99 – 4th Nov’04


As General Manager - Operations
Strategic leadership expertise that ensures the effective and efficient operation of the hotel while improving on the
current model, helping their property and our business thrive. Exhibiting excellence in cultivating the guest
experience, and succeeding in the translation of their vision for future business. Point of contact for achieving
revenue, profit and customer satisfaction goals by overseeing and managing each department within the hotel.

Vishal International, Jamnagar 4th May’97 – 25th Jul’99


As Resident Manager

Sanjay Patil Email: sanjaypatil2002@rediffmail.com, sanjaybpatil@outlook.com


Mobile: (+91)9986690610, 95457 37992
o Overall staff management, hire, train, performance improvement, performance evaluations and
empower staff to build a cohesive team to achieve the property’s goals and objectives. Ensuring that all on-
site personnel adhere to Company’s safety program policies and procedures.
o Maximize income, control expenditures and maintain financial objectives to meet pre-determined
budgetary goals.
o Evaluate employee performance, and recommend personnel actions such as promotions, transfers, and
dismissals.
o Attend to the needs of residents, potential residents, and associates in a manner utilizing advanced skills
in customer service to ensure that both the internal and external customers are treated with respect, have
their concerns properly addressed in a timely manner, and are given proper information regarding policies,
procedures, and practices.
o Oversee and actively participate in vendor management i.e. negotiate contracts, delinquencies, etc.
o Administrative tasks like preparation of reports, processing of forms and documents, preparation and
monitoring of the annual budget, performance of all duties related to the purchase of goods and supplies;
scheduling associate work time and leave time; performance of duties of subordinate employees in their
absence assuring compliance with all applicable guidelines.
OTHER EMPLOYMENT
o K Raheja Hospitality, Jan’91 – May’97
As Manager Restaurant, Banquets, Assistant Manager Food & Beverages, Front Office Manager, Sales
Manager while working at Surat, Mumbai, and Kodaikanal.
o The Oberoi Towers, Mumbai, Oct’87 – Jan’91
Joined as Management Trainee (Chef) and worked at various levels within the Property. Underwent 4
months training on International Cuisine’s for Windsor Hotel, Australia (an Oberoi Managed Property).
 PROFESSIONAL TRAININGS
 Industrial Training for 22 weeks from Fariyas Holiday Resort, Lonavala in various departments – ‘85
 Vocational Training for 3 months from Taj Group’s The Fort Aguada Beach Resort, Goa – ’86
 Management Training for 1 year at, Oberoi Group’s The Oberoi Towers, Mumbai – ‘87- ‘88

 PERSONAL DOSSIER
Date of Birth : September 22, 1969
Present Address : #B2/314, VBHC Palmhaven, Doddebelle, Kengeri Hobli, Behind Rajarajeshwari
Medical College, Mysore Road, Bangalore – 560 060 Karnataka India
Permanent Address : #102, Rency Park Ganesh Nagar, Kathelane Off Nashik, Pune Road, Nashik – 11
Linguistic ability : English, Hindi
Professional Profile : LINKEDIN.COM

Sanjay Patil Email: sanjaypatil2002@rediffmail.com, sanjaybpatil@outlook.com


Mobile: (+91)9986690610, 95457 37992