1. How often does a customer ask for a size you don’t carry?

 
 
Quite often, many female customers come in looking for plus sizes clothes which we don’t carry in my 
store but we do carry them in a neighboring store and online. As for guys, they are usually looking for a 2X 
shirt, sometimes bigger, which occasionally we will get a 2X shirt in, but quite a few guys ask me for size 
38-42 in pants and I don’t have them in my store. 38’s will sporadically come in but usually just up to a 36. 
 
5 times a week 
 

2. How were you trained (if you were trained at all) to answer that 
question? 

I wasn’t trained necessarily but the managers when I was an associate would tell them “No, but you can 
always check online or go to the next closest store to find them” and now that I’m a manager I most likely 
use that same response. Because I know for a fact that the plus sizes product is online and in our 
neighboring store, I always refer them to go there. Otherwise I can help them sift through our clearance 
and try to find something that was returned. 
 
I was trained to let the customer know that we carry more sizes on our website. 

3. Does your store hire plus size employees? 

My store currently doesn’t have any plus sizes employees, but I know the company does hire them. We 
just hire a lot of kids who are still in high school and early college because we want them to buy our 
product and promote it at their schools. We welcome all sizes though! 
 
Yes 

4. Does your store advertise its sizes/promote inclusiveness? 

Because my store doesn’t carry the bigger sizes we don’t promote it, but like I said above if someone asks 
about it I promote our online website and our neighboring store that carries the product. 
 
Yes 
5. Have you ever discussed expanding size range with upper level 
management? 

 
   

   

   

If so, what was the outcome/response? 

They said we wouldn’t be allowed to because based off our neighboring stores sales in the bigger sizes 
departments, their numbers weren’t as big as they’d like them to be, and because we are so close they 
assumed it wouldn’t do well in our store either, even though I told them we have customers asking for it 
all the time. 
 
The response was that our store’s location was not big enough to carry plus sizes. 
 

6.What would an inclusive size range look like in your opinion? 

Sizes for everybody! People with long legs and short legs, tops for all sizes. There are so many ways that 
sizes are different for everybody and that’s why we encourage people to try stuff on. But personally I 
usually end up wearing a 32/32 or 34/32 because my size is actually a 33/32 but it’s so rare to find it! I 
know the bigger problem has to deal with plus sizes, but there are also other size problems within the 
retail world as well. 
 
XS to 2X or 3X 
 

7. Have you noticed a change in the range of sizes at your store since 
you started working there? 

Not really, because we don’t get the plus sizes product, our girls sizes won’t change. But for guys I have 
seen a slight increase in the amount of 2X product and size 38 waisted pants for guys since I started. 
 
No 

8. Does the advertising that your brand produces (both in store and 
out) accurately depict what you sell? 

Yeah, I believe so. It shows a little bit of all of our product. It includes diversity within the models 
themselves (ethnicity, gender, etc.) and their own styles as well! And if we had the plus sized product it 
would also include plus sized models as well. 
 
Yes, but not in all stores.