Professional Documents
Culture Documents
1
Process to Close Incomplete Applications
Health Eligibility Center
2
Combat Veteran Enrollment
Health Eligibility Center
4
Vista 1010EZ Holding File Backlog
Health Eligibility Center
6
Hot Springs Call Center
Health Eligibility Center
• Recruitment efforts to hire 120 employees to fill positions for the Member
Services Hot Springs Call Center began November 2016.
• The goal is to have 120 staff hired by April 16, 2017.
• There are a multiple positions from GS-5 to GS-12, in which over hundreds of
applications were received.
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• VHA Member Services sought out the VA Black Hills Health Care System, Hot
Springs campus for space to accommodate VA employees who will provide
services to Veterans and their beneficiaries through call center support for
eligibility, enrollment, and pharmacy-related inquiries. Currently, Member
Services operates out of facilities in Atlanta, GA.; Canandaigua, NY; Topeka, KS.;
Waco, TX; Fort Riley, KS.; with various staff working virtually throughout the
continental United States.