De La salle ± College of Saint Benilde Taft Avenue, Manila City

A Comparative Analysis Between the Different Restrooms of a Hospitality Establishment (AKIC)

Nikolia Vika Fideles John Benjamin De Leon BS-IHM Batch 2009

TABLE OF CONTENTS

I. II. III. IV. V. VI. VII. VIII. IX. X.

BACKGROUND OF THE STUDY THEORETICAL FRAMEWORK HYPOTHESIS SIGNIFICANCE OF THE STUDY DEFINITION OF TERMS PRESENTATION AND ANALYSIS OF DATA CONCLUSION RECOMMENDATIONS BIBLIOGRAPHY APPENDICES

I.

BACKGROUND OF THE STUDY

For this research, we chose a rather underlying concern: the restrooms in akic. It is a matter of importance as it concerns the user¶s hygiene and the implications of the administrations goals and priorities. The 9th floor restroom as well as the hotel restrooms is familiar territory to all the members of the AKIC community. We see that 9th restrooms are in dire need of repair and rehabilitation, when compared to the 2nd floor hotel restrooms. We see this as an inconsistency between the facilities of the building itself, where in some floors of the building have better restrooms than other ones. We wanted the survey concerning both restrooms to be as object as possible. But due to time constraints not all of our goals were met during the survey. We chose to conduct the survey inside our batch, which was IHM batch 2009. We chose 10 random students of different social groups. This, for our survey, marks a sort of diversity among the results of the respondents. The AKIC building, as well as its SHRIM program has been viewed to be one of the most prestigious schools in the hospitality department in the philippines, being it a hotel and a school in the same building in the first place. We see that there is an inconsistency in the facilities between the restrooms that are for hotel guests and the restrooms that students can use. Where in the hotel restroom exceeds maintenance, but the school restroom is in dire need of rehabilitation. We see this as a matter of protection from health hazards for the staff and students, but also an administrative issue that the

school has to resolve. Especially since it contradicts the very idea of sanitation that the hotel industry is so very keen on. If one of the principles that the industry upholds is sanitation, then we think that all facilities within the building should be of maximum quality being a hotel school and not have ³selective´ restrooms that are of good quality which are the ones that outsiders often go to, for example the 2nd floor restroom which is situated near the cafeteria where lots of people go to as compared to the 9th floor restroom that outsiders are unlikely to see. Where lies the consistency in this? We now link this study to the effects of poorly maintained facilities like restrooms to the responses and flow of hotel guests in and out of the establishment. We assume that proper maintenance of restroom facilities of a hotel has something to do with the over all experience that the guests have in these types of establishments. On the other hand, poorly maintained facilities will lead to a negative response and loss of customers in a hotel. Does a clean restroom encourage a positive response for hotel guests? Or do poorly maintained restroom facilities affect the customer flow of a hotel? These are some of the questions that this study aims to answer. We aim to prove that there is indeed a connection between sanitation practices of a hotel to the amount of customers willing to stay In the establishment.

II.

THEORETICAL FRAMEWORK

III.

HYPOTHESIS There is a significant relationship between restroom sanitation to the flow of customers into a hotel establishment.

IV.

SIGNIFICANCE OF THE STUDY

The hotel industry as we know it, is a very cut throat business, where in the slightest mistake can render your establishment incapable of service. One principle that this industry upholds is the principle of sanitation in the establishment, being that hotels are temporary homes for guests, it is important that they make customers experience sanitation at its best with their facilities. This practice could be clearly seen in the many comfort rooms and bathrooms of a hotel. Where in, these are the places that all guests are likely to go to, and therefore, represents how hygienic the establishment is. This research compares two different restrooms , both in the AKIC building. This study was conducted in order to see the relation of customer reaction to sanitized facilities using the comparison of the 2nd and 9th floor restrooms as the basis. We hope to prove the relationship of sanitation to the response of customers towards a hotel. Does it affect the customer¶s willingness to stay at a particular hotel again? Or does it generate a positive response towards the establishment?

It is significant to know these things so that if ever there are indeed problems with sanitation within a hotel¶s facilities, then these sort of things can be prevented.

We see that this study will generate (if proven) a micro to macro level of results. Where in for example a poorly sanitized facility will eventually result to a over all loss of revenue and customer satisfaction for the hotel. Compared to a sanitized facility which customers were satisfied with, would generate larger revenue for the hotel.

V.

Definition of terms

Sanitation [n]: the state of being clean and conducive to health Usage [n]: A usual, habitual, or accepted practice. Quality [n]: Degree or grade of excellence

Sign up to vote on this title
UsefulNot useful