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Amit Kumar

P-11 Sidhhi Nagar


Sanganer, Jaipur, Rajasthan
Mobile: 7291040574
contactamit781@gmail.com

EDUCATION

B.Tech, Mechanical Engineering, 2015 pass out.


Green Belt, Lean Six Sigma

WORK EXPERIENCE
Quality Analyst, Teleperformance India
Project : Amazon Selling Partner Support
Tenure: 19th Dec 2016 to Present
Responsibilities:
● Interpret and implement quality assurance standards
● Perform daily Audits of call and emails and provide effective coaching
● Document internal audits and other quality assurance activities
● Collect and compile statistical quality data
● Analyze data to identify areas for improvement in the quality system
● Prepare reports to communicate outcomes of quality activities
● Evaluate audit findings and implement appropriate corrective actions
● Assure ongoing compliance with quality and industry regulatory requirements

Customer Care Executive, Mantec Consultants Pvt Limited


Project: Initial & Partial Payment Recovery, Tristar USA)
Tenure: December 2015 to December 2016
Responsibilities:
● Sorting out payment plans
● Recording payments that are made
● Organizing customer files
● Approaching debtors and late payments

HONORS AND AWARDS


● Best Mentor in Amazon Operations Quarterly Award 2018
● Top Employee in Amazon Operations 2018 Trophy
● Employee of the Month in Amazon Operations October, November & December 2017
● Gold Medal in creative writing at PTU inter college youth festival 2013

SKILLS
● Microsoft Excel, Power Point and Oracle Primavera P6
● Skilled in 3D and 2D CAD
● Proficient in Auto CAD

LANGUAGES
● English
● Hindi
● German (Beginner)
Date of Birth: 02 DEC 1992