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Case 1:19-cv-01242-TSC Document 8 Filed 06/11/19 Page 1 of 38

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Case 1:19-cv-01242-TSC Document 8-1 Filed 06/11/19 Page 1 of 64


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Case 1:19-cv-01242-TSC Document 8-1 Filed 06/11/19 Page 2 of 64
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Noh, Richard D.

From: Tapp, Elizabeth


Sent: Friday, April 27, 2018 10:31 AM
To: Tapp, Elizabeth
Subject: PARP Request


From:UnsuckDCMetro[mailto:unsuckdcmetro@yahoo.com]
Sent:Thursday,April26,20184:50PM
To:PARP
Subject:PARPRequest

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Dear Sir/Madam:

This is an acknowledgment and final decision regarding your April 26, 2018, Public Access to Records
Policy (PARP) request for Washington Metropolitan Area Transit Authority (WMATA) records.
Specifically, you requested a copy of most recent customer satisfaction survey in order to see the
questions asked.

Your request was processed pursuant to the PARP, which is available online at
http://www.wmata.com/about/records.

Decision.

Pursuant to PARP Exemption 6.1.5 (deliberative process and self-evaluative privilege), WMATA
denies your request for the customer satisfaction survey and questions asked. WMATA carefully
crafts the survey questions to help it to obtain accurate information used in making decisions
regarding operations and ridership. Therefore, WMATA does not publicize these questions in order
to protect the integrity of the process and the resulting data.

Appeal Rights.

If you wish to appeal WMATA’s decision, in accordance with PARP § 9.1, you may file a written
appeal of the action with the Chief of External Relations, Barbara Richardson, within 30 business
days of the date of this decision letter. Further details about our appeals process can be found on
our website.

Sincerely,

Sonia Bacchus
Chief Counsel, Customer Service and
Regulatory Affairs
WMATA

This transmission is intended only for the proper recipient(s). It is confidential and may contain
attorney-client privileged information or information prepared in anticipation of litigation. If you
are not the proper recipient, please notify the sender immediately and delete this message. Any
unauthorized review, copying, or use of this message is prohibited.
Case 1:19-cv-01242-TSC Document 8-1 Filed 06/11/19 Page 13 of 64

From: Unsuck DC Metro [mailto:unsuckdcmetro@yahoo.com]


Sent: Thursday, April 26, 2018 4:50 PM
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