MARINELLE B.

DUSARAN
2465 Unit F, Leiva St.,
Sta. Ana Manila

Contact Number: 0929 190 7328

E-mail Address: nelledusaran@gmail.com

CAREER OBJECTIVE:
To be a part of a competitive company that will allow me to share and put into practice my
acquired theoretical knowledge in Business Management and enhance my ability to work well with
people.

PERSONAL DATA:
Age : 26
Date of birth : May 29, 1993
Civil Status : Single
Religion : Roman Catholic
Gender : Female
Height : 5’2”
Weight : 47 kgs.
Mother’s Name : Brenda B. Dusaran
Occupation : House Wife
Father’s Name : Winel M. Dusaran
Occupation : Marine Electronics- OFW (Saudi Arabia)

EDUCATIONAL BACKGROUND:
 TERTIARY:
ATENEO DE ZAMBOANGA UNIVERSITY
LA PURISIMA STREET, ZAMBOANGA CITY
2009-2013
Bachelor of Science in Business Administration
Major in Corporate Management
Date Graduated: March 23, 2013
 SECONDARY:
ATENEO DE ZAMBOANGA UNIVERSITY
TUMAGA, ZAMBOANGA CITY
2005-2009
 PRIMARY:
ATENEO DE ZAMBOANGA UNIVERSITY
LA PURISIMA STREET, ZAMBOANGA CITY
1999-2005
SKILLS AND ABILITIES:

 Computer Literate.
 Exceptional Organizational Skills and Excellent Interpersonal Skills.
 Good Communication Skills.
 Tolerant and Flexible to different situation.
 Self-Motivated initiative, Hardworking and dedicated to accomplish tasks.
 Knowledge of various federal regulations including Bank Secrecy Act.
 Excellent customer service skills.
 The ability to prioritize and make on-the-spot decisions regarding customer transactions,
weighing customer satisfaction issues.
 In-depth knowledge of all bank deposit products and policies.
 Cash handling or sales experience preferred.
 Prior Customer Service experience.

WORK EXPERIENCE/ TRAINING:

SERVICE SOURCE PHILIPPINES

Netpark Bldg., 5th avenue, BGC Taguig City
RENEWAL SALES REPRESENTATIVE
Period Covered: February 2019- Present.
JOB DESCRIPTION:
 Assist customers with their car rental booking local and international.
 Offer value added services.
 Answer inquiries regarding the status of their booking, car types and concerns with their
request.

FIS GLOBAL SERVICES

Ecoplaza Bldg., Chino Roces Ext., Makati City
Customer Service Representative
Account: VBO (Virtual Banking Office)
Period Covered: June 2018- Aug 2018
JOB DESCRIPTION:
 Reset Customers Online Banking Password
 Interact with customers to provide information in response to inquiries, concerns and
request.
 Walk them through on how to log in online.

Account: Prepaid North

Period Covered: Aug 2018- Nov 2018
JOB DESCRIPTION:
 Interact with customers to provide information in response to inquiries, concerns and
request.
 Record all transactions promptly, accurately and in compliance with bank procedures.
 Answer inquiries regarding checking and savings accounts regarding balance inquiries
and other bank related products.
 Attempt to resolve issues and problems with customer's accounts.
Account: EPP
Period Covered: Dec 2018- Feb 219
JOB DESCRIPTION:
 Interact with customers to provide information in response to inquiries, concerns and
request.
 Record all transactions promptly, accurately and in compliance with bank procedures.
 Answer Inquiries regarding the status of their Billing payments.

WEST CONTACT SERVICES, INC

Technical Support Representative
Account: Comcast- Beltway IP
Export Bank Plaza, Chino Roces Ave., Corner Sen. Gil Puyat, Makati City.
Period covered: March 2015- June 2018.
JOB DESCRIPTION:
 Deliver service and support to end users and operating automated call distribution phone
software over internet.
 Interact with customers to provide information in response to inquiries, concerns and
request.
 Gather customer’s information and determine the issue by evaluating and analyzing the
symptoms.
 Negotiating and closing a sales.
 Diagnose and resolve technical hardware involving internet connectivity, phone and email.
 Offer alternative solution where appropriate with the objective of retaining customers.

WEST CONTACT SERVICES, INC.

Customer Service Representative
Account: WageWorks
Export Bank Plaza, Chino Roces Ave., Corner Sen. Gil Puyat, Makati City.
Period covered: Nov 3, 2014- March 2015.
JOB DESCRIPTION:
 Answers Calls and Encoding.
 Verifying Medical Receipts.
 Processing MTA Tickets.
 Resolves product or service problems by clarifying the customers complaint; determining
the cause of the problem, explaining the best solution to solve the problem, and following
up to ensure resolution.

DIAMOND ROOFING AND METAL SYSTEM CORPORATION

Sales Engineer
Unit 312, Marbella 1, Roxas Boulevard, Pasay City
Period Covered: March 12, 2014 to Present
JOB DESCRIPTION:
 Answers Call and Encoding.
 Attempt to resolve issues and problems with customer’s accounts.
 Searching for new clients who could benefit from your products in a designated region.
 Travelling to visit potential clients.
 Establishing new, and maintaining existing, relationships with customers
 Calculating client quotations.
  Negotiating tender and contract terms.
 Negotiating and closing sales by agreeing terms and conditions.
 Administering client accounts.
 Helping in the design of custom-made products.

BANCO DE ORO UNIBANK

Client Service Associate- Level 2
A. Arnaiz- San Lorenzo Village, Makati Central, Makati City
Period Covered: May 16, 2013 to Aug 1, 2013
JOB DESCRIPTION:
 Receive and count working cash at beginning of shift
 Accept cash and checks for deposit and check accuracy of deposit slip
 Process cash withdrawals and Encashment.
 Receive and verify loan payments, and utility bill payments
 Record all transactions promptly, accurately and in compliance with bank procedures.
 Balance currency and cash in cash drawer at end of each shift.
 Answer inquiries regarding checking and savings accounts and other bank related products.
 Attempt to resolve issues and problems with customer's accounts.
 Explain advice on and promote bank products and services to customers.
 Identify counterfeit currency.

RECEPTIONIST/ REGIONAL SALES MANAGER ASSISTANT

Marketing Department- Intern
Phil Plans First Inc.
Period Covered: December 17, 2012 to February 21, 2013
La Purisima Street, Zamboanga City
JOB DESCRIPTION:
 Answers Call and Encoding.
 Assisted with day-to-day operation of the branch.
 Assigned to track and verify business transaction of sales associates.
 Assisting the manager in preparing trainings and sales presentations.
 Filing monthly Liquidation and other documents.
 Records transmittal and other mails.

CHARACTER REFERENCE:
Mr. Mark Errol Lumontad
Team Supervisor- West Alorica
0998 539 5851

Marinelle B. Dusaran
APPLICANT
MOBILE NO.: 0929 190 7328