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Why do we need this skill ?.....

To get, and keep, a job you typically need a

repertoire of technical skills. Dentists need to
know how to fill cavities. Secretaries need to
type 100+ words per minute. Accountants need
to be certified.
Beyond the technical skills, though, which dentist do you go to? The one
who is pleasant and takes time to answer your questions; or the one who
treats you like a number in a long line of numbered mouths?

Which secretary do you retain when times are lean? The one whose attitude
is positive and upbeat, and who is always willing to help; or the one who is
inflexible and has a hard time admitting mistakes?

Likewise, think about accountants. The one who has a great work ethic and
encourages his colleagues is the one who will, most likely, excel in his
position and organization.

In these situations, and all the others like them, it's the soft skills that

While your technical skills may get your foot in the door, your people skills
are what open most of the doors to come. Your work ethic, your attitude,
your communication skills, your emotional intelligence and a whole host of
other personal attributes are the soft skills that are crucial for career

With these soft skills you can excel as a leader.

Problem solving,


motivating, and

team building are all much easier if you have good soft skills.

Knowing how to get along with people – and displaying a positive attitude –
are crucial for success.
The problem is, the importance of these soft skills is often
undervalued, and there is far less training provided for them than
hard skills. For some reason, organizations seem to expect people
know how to behave on the job. They tend to assume that everyone
knows and understands the importance of being on time, taking
initiative, being friendly, and producing high quality work.
The Topics those will be Covered :

1. Meaning of Soft Skills. Soft skills revolve around your people relationships. They refer to the
interpersonal skills comprising a cluster of personality traits, language fluency, social
etiquette, attitude orientation, personal habits, friendliness and optimism that mark people to
varying degree, in a given environment in relationship to other people.
2. Importance Of Soft Skills. Soft skills become important in situations - where interpersonal
relations are to be handled, or where appropriate decisions are to made, or where
communication must be used effectively, or where a good impression and an impact is to be
made to gain a professional advancement.
3. What is required to develop Soft Skills? Knowledge of effective communication skills,
(nonverbal) body language, presentation skills, team work, professional ethics, interpersonal
skills, time and stress management skills and more.
4. The Graph shows Correct Blend of Soft Skills Vs Technical Skills for an Individual
across the World. X axis shows levels of Soft Skills from low, medium to high. Y axis shows
levels of Technical Skills from low, medium to high. The graph shows how Soft Skills and
Technical Skills change their balance in various countries. The Anglo-Saxon countries and
cultures place a very high importance on Soft Skills and an almost equal high importance on
Technical Skills. The Asian, East European and Latin countries and cultures place very high
importance on Technical Skills over Soft Skills. The Scandinavian countries and cultures
place very high importance on Soft Skills over Technical Skills. The graph represents
hypothetical importance of each of these Skills and can be considered as indicators by those
studying and working in these geographies that it may greatly assist them in going about their
people relationships at work.
5. Soft Skills - Effective Communication Explained. Covers defining communication and the
Sender–Receiver model of communication. Types covers the Positive and Negative
communication. Communication - basic skills covers verbal and nonverbal communication in
the total communication process which is Speaking 30%, Reading 16%, Writing 9% and
Listening 45%. Each of these is explained in detail. This section ends with Barriers to
communication, and Do’s and Don’ts of communication.
6. Soft Skills - Body Language Explained. Covers why body language is important, what body
language means - how you stand, how you move, how you appear to others, how you sound
to others and how you must look to others.
7. Soft Skills - Dressing For Success Explained. Covers a visual exercise about your first
impression of the people in the photographs and what influenced your impression of them.
Further, the First Impression guidelines are discussed w.r.t. colors to wear and colors to
avoid, attire, grooming and accessories.
8. Soft Skills - Negotiation Skills Explained. Covers Negotiation essentials and the five-step
negotiation process: Prepare, Debate, Propose, Bargain, and Agree.
9. Soft Skills - Email Etiquette Explained. Covers purpose of email etiquette, 21 email rules,
enforcing them and email privacy.
10. Soft Skills - Telephone Etiquette Explained. Covers office telephone etiquette about
answering a call, placing it on hold, transferring the call, voice mail messages, leaving
messages and additional tips. Discover and learn more inside the Soft Skills Training for
Everybody PPT.