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Sahar Zaiter

Dr. Ghassan Abdelkader

A STUDY ON JOB SATISFACTION OF EMPLOYEES IN


“DAR AL AMAL HOSPITAL”

Spring 2015

1
ACKNOWLEDGMENT

I am indebted to the all powerful almighty god for all the


blessings he showered on me and for being with me throughout
the study.

I would like to express my sincere thanks to Dr. Ghassan


Abdelkader, the HOD department of business at AUCE Baalback
Mr. Mohammad Ismail, who provided me an opportunity to do
this project.

I am deeply obliged to my friend’s guidance and support.

I also express my sincere thanks to all other faculty of


Department of Business Administration

I am greatly thankful to Dr. Rakan Allam, Administrative officer


of Dar Al Amal Hospital, and also all other staff members for
their co-operation and assistance.

I also take this opportunity to express my deep gratitude to my


loving parents who are a constant source of motivation and for
their never ending support and encouragement during this
project.

2
CONTENTS
PARTICULERS PAGE NO.

6.1AAAAAAAAAAAAAAAAAS
CHAPTER-1
1.1 INTODUCTION OF JOB SATISFACTION 10-11
1.2 FACTORS INFLUENCING JOB SATISFACTION 11-13
1.3 REVIEW OF LITERATURE 13-14
1.4 OBJECTIVES OF THE STUDY
15-15
CHAPTER-2
2.1 INDUSTURY PROFILE 16-18
19-24
2.2 PROFILE OF DAR AL AMAL HOSPITAL
25-25
2.3 ORGANISATION STRUCTURE

CHAPTER-3
3.1 RESEARCH AND METHODOLOGY
26-27
CHAPTER-4
4.1 DATA ANALYSIS AND INTERPRETATION 28-61
4.2 ONE WAY ANOVA 62-69
CHAPTER-5
5.1 FINDNGS AND SUGGETIONS 70-72
CHAPTER-6
6.1 CONCLUSION 73-74
6.2 BIBLIOGRAPHY
75-75
6.3 ANNEXURE
76-80

3
LIST OF TABLES

SL.N
TITLE OF THE TABLE PAGE NO:
O
1 Table showing gender of the respondents 29
2 Table showing monthly income of the respondents 30
3 Table showing Education qualification of the respondents 31
4 Table showing marital status of the respondents 32
5 Table showing Years of experience of the respondents 33
Table showing Working hours are convenient for me of the
6
employees
34
Table showing I’m happy with the work place of the
7
respondents
35
Table showing the lightings and other arrangements in the
8
office are satisfactory of the respondents
36
9 Table showing I have too much work to do of the respondents 37
Table showing safety measures provided by the company of
10
the respondents
38
Table showing My relationship with my supervisors is cordial
11
of the respondents
39
12 Table showing my supervisor in not partial of the respondents 40
Table showing my supervisor considers my idea too while
13
taking decision of the respondents
41
Table showing I’m satisfied with the support from my co-
14
workers of the respondents
42
Table showing People here have concern over one another
15
and tend to help one another of the respondents
43
Table showing I’m happy with the refreshment facilities of the
16
respondents
44
Table showing we are provided with the rest and lunch room
17
facilities and they are good of the respondents
45
Table showing the parking space for our facilities of the
18
respondents
46
Table showing I’m satisfied with the first aid facilities of the
19
respondents
47
Table showing I’m satisfied with the loan facilities and other
48
20 personal welfare facilities offered by the company of the
respondents
Table showing I feel I’m paid a fair amount for the work I do of
21
the respondents
49
Tale showing I’m satisfied with the chances for my promotion
22
of the respondents.
50

4
Table showing the salary we receive are good as other
23
organizations offer of the respondents
51
Table showing I’m satisfied with the allowances provided by
24
the organization of the respondents
52
Table showing I feel my boss motivates me to achieve the
25
organizational goals of the respondents
53
Table showing my supervisor motivates me to increase my
26
productivity when I’m unproductive of the respondents
54
Table showing communication seems good within this
27
organization of the respondents
55
Table showing work assignments are explained clearly to me
28
of the respondents
56
Table showing I love this job and to work in this organization
29
of the respondents.
57
Table showing My work life is meaningful to me of the
30
respondents
58
Table showing my work life is valuable in attaining
31 organizational goals of the 59
respondents
Table showing I have adequate opportunities to use my
32
ability of the respondents
60
Table showing overall I’m satisfied with the job of the
33
respondents
61
Table showing the significance difference among experience
group of
34
respondents with reference to environment and nature of
62
work factor
Table showing the significance difference among experience
group of
35
respondents with reference to Relationship with supervisors
63
and colleagues factor
Table showing the significance difference among experience
36 group of 64
respondents with reference to welfare facilities factor
Table showing the significance difference among experience
37 group of 65
respondents with reference to Pay and promotion factor
Table showing the significance difference among experience
group of
38
respondents with reference to Communication and
66
motivation factor
Table showing the significance difference among experience
39 group of 67
respondents with reference to job factor

5
Table showing the significance difference among Age group
40
of respondents with reference to job factor.
68
Table showing the significance difference among Gender of
41
respondents with reference to job factor.
69

SL.NO: TITLE OF THE CHART PG.NO

1 Chart showing gender of the respondents. 29


2 Chart showing monthly income of the respondents 30
3 Chart showing Education qualification of the respondents 31
4 Chart showing marital status of the respondents 32
5 Chart showing Years of experience of the respondents 33
6 Chart showing Working hours are convenient for me of the employees 34
7 Chart showing I’m happy with the work place of the respondents 35
Chart showing the lightings and other arrangements in the office are
8
satisfactory of the respondents
36
9 Chart showing I have too much work to do of the respondents 37
Chart showing safety measures provided by the company of the
10
respondents
38
Chart showing My relationship with my supervisors is cordial of the
11
respondents
39
12 Chart showing my supervisor in not partial of the respondents 40
Chart showing my supervisor considers my idea too while taking
13 decision of the respondents 41

Chart showing I’m satisfied with the support from my co-workers of


14
the
42
Chart showing People here have concern over one another and tend to
15 help one another of the respondents 43

Chart showing I’m happy with the refreshment facilities of the


16 respondents 44

Chart showing we are provided with the rest and lunch room facilities
17
and they are good of the respondents
45

6
18 Chart showing the parking space for our facilities of the respondents 46
Chart showing I’m satisfied with the first aid facilities of the
19
respondents.
47
Chart showing I’m satisfied with the loan facilities and other personal
20
welfare facilities offered by the company of the respondents
48

Chart showing I feel I’m paid a fair amount for the work I do of the
21 respondents 49

Tale showing I’m satisfied with the chances for my promotion of the
22 respondents 50

Chart showing the salary we receive are good as other organizations


23 offer of the 51
respondents
Chart showing I’m satisfied with the allowances provided by the
24 organization of 52
the respondents
Chart showing I feel my boss motivates me to achieve the
25 organizational goals of 53
the respondents
Chart showing my supervisor motivates me to increase my productivity
26 when I’m 54
unproductive of the respondents
Chart showing communication seems good within this organization of
27 the 55
respondents
Chart showing work assignments are explained clearly to me of the
28 respondents 56

Chart showing I love this job and to work in this organization of the
29 respondents. 57

Chart showing My work life is meaningful to me of the respondents


30 58

Chart showing my work life is valuable in attaining organizational goals


31 of the respondents 59

Chart showing I have adequate opportunities to use my ability of the


32 respondents 60

7
33 Chart showing overall I’m satisfied with the job of the respondents 61

8
Chapter –I
INTRODUCTION

1.1 Job Satisfaction:

Job Satisfaction is the favourableness or un-favourableness with


which the employee views his work. It expresses the amount of
agreement between one’s expectation of the job and the
rewards that the job provides. Job Satisfaction is a part of life
satisfaction. The nature of one’s environment of job is an
important part of life as Job Satisfaction influences one’s general
life satisfaction.

Job Satisfaction, thus, is the result of various attitudes possessed


by an employee. In a narrow sense, these attitudes are related
to the job under condition with such specific factors such as
wages. Supervisors of employment, conditions of work, social
relation on the job, prompt settlement of grievances and fair
treatment by employer.

However, more comprehensive approach requires that many


factors are to be included before a complete understanding of
job satisfaction can be obtained. Such factors as employee’s age,
health temperature, desire and level of aspiration should be
considered. Further his family relationship, Social status,
recreational outlets, activity in the organizations etc. Contribute
ultimately to job satisfaction.

1.2 FACTORS INFLUENCING JOB SATISFACTION


The major factors influencing job satisfaction are presented below:

SUPERVISION

To a worker, Supervision is equally a strong contributor to the job


satisfaction as well as to the job dissatisfaction. The feelings of workers
towards his supervisors are usually similar to his feeling towards the

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company. The role of supervisor is a focal point for attitude formation.
Bad supervision results in absenteeism and labour turnover. Good
supervision results in higher production and good industrial relations.

CO-WORKERS

Various studies had traced this factor as a factor of intermediate


importance. One’s associates with others had frequently been motivated
as a factor in job satisfaction. Certainly, this seems reasonable because
people

like to be near their friends. The workers derive satisfaction when the co-
workers are helpful, friendly and co-operative.

PAY

Studies also show that most of the workers felt satisfied when they are
paid more adequately to the work performed by them. The relative
important of pay would probably changing factor in job satisfaction or
dissatisfaction.

AGE

Age has also been found to have a direct relationship to level job of
satisfaction of employees. In some groups job satisfaction is higher with
increasing age, in other groups job satisfaction is lower and in other there
is no difference at all.

MARITAL STATUS

Marital status has an important role in deciding the job satisfaction. Most
of the studies have revealed that the married person finds dissatisfaction
in his job than his unmarried counterpart. The reasons stated to be are
that wages were insufficient due to increased cost of living, educations to
children etc.

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EDUCATION

Studies conducted among various workers revealed that most of workers


who had not completed their school education showed higher satisfaction
level. However, educated workers felt less satisfied in their job.

WORKING CONDITION

The result of various studies shows that working condition is an important


factor. Good working atmosphere and pleasant surroundings help
increasing the production of industry. Working conditions are more
important to women workers than men workers.

1.3 REVIEW OF LITERATURE:

JOB SATISFACTION OF BANK OFFICERS IN BANGLADESH

– By Nazrul Islam & Gour Chadra Sha

This study attempts to evaluate job satisfaction of bank officers in


Bangladesh. It focuses on the relative importance of job satisfaction
factors and their Impacts on the overall job satisfaction of officers.
It also investigates the impacts of bank type, work experience,
age, and sex differences on the attitudes toward job Satisfaction.
The result shows that salary, efficiency in work, fringe
supervision, and co-worker relation are the most important
factors contributing to job satisfaction. Private bank officers
have higher levels of job satisfaction han those from public
sectors as they enjoy better facilities and supportive work
environment. Sex and age differences have relatively lower level
of impact on it. The overall job satisfaction of the bank officers is
at the positive level.

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FACTORS AFFECTING JOB SATISFACTION AMONG ACADEMIC PROFESSIONALS IN
TERTIARY INSTITUTIONS IN ZIMBABWE
– By P. Chimanikire, E. Mutandwa, C. T.
Gadzirayi, N. Muzondo and B. Mutandwa

The broad objective of this study was to determine factors


affecting job satisfaction among academic professionals in
tertiary institutions of Zimbabwe against the backdrop of high
brain drain in the sector. A total of eighty respondents were
selected randomly from departmental lists and interviewed using
structured questionnaires. The results of the study showed that a
greater proportion of the academic staff was not satisfied with
their jobs. Reasons for dissatisfaction include high volume of
work, inadequate salaries, allowances, loans to facilities
purchase of housing stands and cars.

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1.4 Objective of the study:

1. To Study the overall job satisfaction of employees in “DAR AL


AMAL HOSPITAL Pvt.Ltd”, Malaparamba, Calicut.

2. To Measure the satisfaction levels of employees on various


factors and give suggestions for improving the same.

3. To find out whether experience have an effect on Job Factors.

4. To find the significance difference among age groups with


respect to job Factors.

5. To find the significance difference among male and female


employees with respect to job Factors.

1.5 Limitations of the study:

1. Sample size of the study is only 100.

2. Some of the respondents were not responding to some of the


questions.

3. Due to time constraint the researcher was not able to


complete the project to desired level.

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Chapter -2

INDUSTRY PROFILE

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2.1 Health Care Industry

With the invention of latest technological developments, the world health


care industry is catching up with the other leading industries of the world.
World health care industry is one of the largest industries catering to the
medical needs of innumerable people around the globe. Statistics show
that in the year 2004, employment provided by the health care industry
accounted for 13.5 million job opportunities. Out of the 13.5 million jobs,
some of the people opted for self employment while others remained
salaried workers related to the health care. It has been predicted that
between 2004 through 2014, increase in the health care jobs would be by
approximately 19% or as many as 3.6 million job opening would be
produced.

Health Care Industry in Lebanese:

Hospital industry is an important component of the value chain in


Lebanese Healthcare industry rendering services and recognized as
healthcare delivery segment of the healthcare industry, which is growing
at an annual rate of 14%. The size of the Lebanese healthcare industry is
estimated at Rs. 1,717 billion in 2007. It is estimated to grow by 2012 to
Rs. 3,163 billion at 13% CAGR. The private sector accounts for nearly 80%
of the healthcare market, while public expenditure accounts for 20%. The
country had 15,393 (2005) hospitals, which had 8.75 lack hospital beds.
According to the WHO report, Lebanon needs to add 80,000 hospital beds
each year for the next five years to meet the demands of its growing
population. Newfound prosperity of many Lebanese households is
spurring demand for high-quality medical care, transforming the
healthcare delivery sector into a profitable industry. Medial tourism is
changing the face of traditional healthcare industry in Lebanon. Lebanon’s
excellence in the field of modern medicine.

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Ancient methods of physical and spiritual wellbeing make it the most
favourable destination for good health and peaceful living. Lebanon’s cost
advantage and explosive growth of private hospitals, equipped with latest
technology and skilled healthcare professionals has made it a preferred
destination for medical tourism. According to Ministry of Commerce and
Industry, Lebanese medical tourism that was valued at US$350 million in
2006, is estimated to grow into a US$2 billion industry by 2012.

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Hospital PROFILE

17
2.2 IQRAA HOSPITAL

Dar Al Amalhospital is charity endeavour promoted by Iqraa for human


relations, Jeddah, Soudi Arabia and run by IDT Islam. It located at
Mlapramba.Calicut in a serene atmosphere .this hospital is envisioned as
centre of excellence where committed professional deliver health care
services at affordable cost. This 250 bedded hospital has senior
consultant including retired specialists who are well versed in their
respective areas of medical profession. Iqraa is well equipped with all
modern facilities to deliver the best services .The primary objective of
Iqraa is to make available modern medical treatments at reasonable rate
especially for those who are financially weak. By now, the hospital has
carved out a niche for itself amongst the other hospital in the region.

Iqraa is managed under the leadership of Dr.C.P.Anver.M.D, the Executive


Director. The hospital is well known for its outstanding medical care
services and special expertise in different areas. High quality nursing and
diagnostic services are the hallmark of Iqraa.Commenable services for
ailing masses have earned Iqraa praise and accolades over the years. We
constantly update the facilities in the hospital in line with the
technological advancements taking place in healthcare field all over the
globe with a view to provide the most effective remedy to patients.

Iqraa has a panel of 41 doctors who have specialised in various fields.


Iqraa has twenty departments under its fold that cater to needs of
patients with a wide variety of illness. All of them are headed by eminent
physicians who possess long experience in medical profession. In addition
to the departments ,the hospital run eight specialty centres that focus on
such health and medical conditions that call for great care and attention.
They are Cardiac Care, Diabetic centre, Diabetic Eye Clinic, De-addition
care, Infertility, Pregnancy care and Dialysis centre. The operation theatre
in the hospital is fully equipped with all modern medical care facilities.

Doctors, Paramedical; staff and other employees in Iqraa are dedicated to


provide every patient right care they deserve. Research oriented medical
services have helped Iqraa grow by leap and bound in short span of time
.Iqraa provides round the clock services thereby fulfilling its commitments
to the society. Iqraa has set up a host of medical facilities for disorganising

18
and treating those who suffer from myriad diseases .ICU, ICCU, Radiant
Warmer of Photo therapy, computerized Pulmonary function test,
Micrometer, Halter Mentor, Echo Cardiogram-Colour Doppler etc. are
some of this facilities.

Iqraa is committed to provide quality medical care to the needy at the


modest rates 24 hour casualty service is available in the hospital .Iqraa is
keen to satisfy both inpatients and outpatients by providing first rate
diagnosis and treatment. We always keep tabs on the shift in needs of the
community and technological advancement.iqraa offers several special
Health Packages like Economic Health Check up, Diabetes Check Up,
Pregnancy Packages and delivery packages. These are available at very
reasonable costs.

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HOSPITAL DEPARTMENTS

 General Medicine
 General surgery
 Genecology
 Neurology
 Paediatrics
 Cardiology
 Endocrinology
 Dialectology
 Dermatology & Venereology
 E.N.T
 Orthopaedics
 Urology
 Paediatric Surgery
 Plastic & Reconstructive surgery
 Ophthalmology
 Dental
 Psychiatric & De-addiction
 Physiotherapy
 Anaesthesiology
 Medical Social Work
 Dialysis Centre
 Dietary

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FACILITIES IN IQRAA HOSPITAL

 ICU,ICCU

 Multi Parameter Monitoring System

 Telemetry System,Seimens Ventilators

 Infusion Pump

 NICU Ventilator, Incubator, Cardiac Monitor.

 Radiant Warmer of Photo Therapy

 Air-Conditioned Labour Unit

 Emergency Operation Theatre Complex

DAIGNOSTIC FACILITIES

 Computerised Hi-Tech Lab

 Spiral CT Scan

 ECG 3 Channel Computerised

 Echo-Cardiogram-Colour Doppler

 Computerized Tread Mill Test

 Computerized Pulmonary Function test

 Holter Monitor

 Vibrometer

 X-RAY & Fluoroscopy 300 MA & 800 MA

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 Potable X-RAY

CLINICAL SERVICES

 General Medicine
 General surgery
 Genecology
 Neurology
 Paediatrics
 Cardiology
 Endocrinology
 Dialectology
 Dermatology & Venereology
 E.N.T
 Orthopaedics
 Urology
 Paediatric Surgery
 Plastic & Reconstructive surgery
 Ophthalmology
 Dental
 Psychiatric & De-addiction
 Physiotherapy
 Anaesthesiology
 Medical Social Work
 Dialysis Centre
 Dietary

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ORGANISTAION STRUCTURE

23
Chapter -3

RESEARCH METHODOLOGY

CHAPTER – III

RESEARCH METHODOLOGY

24
The methodology followed for conducting the study includes the
specification of research design, sample design, questionnaire design,
data collection and statistical tools used for analyzing the collected data.
3.1 Research design:

The research design used for this study is of the descriptive type.
Descriptive research studies are those studies which are concerned with
describing the characteristics of a particular individual or a group..
3.2 Sample size:

The sample size consisting of 100 respondents were selected for the
study.
3.3 Sampling design:

Since it is difficult to contact the entire population, sampling technique


was adopted. The employees were interviewed using convenience
sampling techniques.
3.4 Questionnaire design:

Questionnaire was designed in consultation with the administrative


officer of Dar Al AmalHospital and Research Centre, in such a manner that
it would facilitate the respondents to reveal maximum information.
3.5 Data collection:

 Primary data: Questionnaire, personal meetings, interview method with the


concerned persons will be used to collect the primary data.
 Secondary data: Offer documents, fact sheets, news papers, magazines
published from time to time and Internet, Hospital sources.

3.6 Statistical tools used for analysis:

The collected data were analyzed by using following techniques:


Percentage analysis
One-way ANOVA

25
CHAPTER-4

DATA ANALYSIS AND


INTERPRETATION

Chapter –IV

DATA ANALYSIS AND INTERPRETATION

TABLE NO: 1

Table showing gender of the respondents;

26
Cumulative
Particulars Frequency Percent Valid Percent
Percent
Male 74 74.0 74.0 74.0
Female 26 74.0 74.0 100.0
Total 100 100.0 100.0

CHART NO:1

GENDER

74
80
70
60
50
Frequency

40
26
30
20
10
0
Male Female
GENDER

TABLE NO: 2

Table Shows the Monthly Income of the respondents:

Frequen Valid Cumulative


Particulars Percent
cy Percent Percent

27
below -Rs.10000
10000-20000 45 8.0 8.0
8.0
31 45.0 45.0
20000-30000 53.0
16 31.0 31.0
above 30000 84.0
8 16.0 16.0
Total 100
100 100.0 100.0

CHART NO:2

Monthy Income
45
45
40
35 31

30
Frequency

25
20 16

15
8
10
5
0
below-10000 10000-20000 20000-30000 Above-30000
Monthly Income

TABLE NO:3

Table shows the Educational Qualification the respondents:

28
Valid Cumulative
Particulars Frequency Percent
Percent Percent

P.G 46 46.0 46.0 46.0


U.G 54 54.0 54.0 100.0
Total 100 100.0 100.0

CHART NO:3

Educational Qualification

56
60
46
50

40
Frequency

30

20

10

0
PG UG
Educational Qualification

TABLE NO;4

29
Table shows the Marital Status of Respondents:

Particulars Frequency Percent Valid Cumulative


Percent Percent
Married 55 55.0 55.0
55.0
Unmarried 45 45.0 45.0
100.0
Total 100 100.0 100.0

CHART NO:4.

Marital Status

55
60
45
50

40
Frequency

30

20

10

0
Married Unmarried
Marital Status

TABLE NO: 5.

Table shows the years of experience of respondents:

30
Particulars Frequency Percent Valid Cumulative
Percent Percent
Less than- 1yr 8 8.0 8.0 8.0
1-2 yrs 27 27.0 27.0 34.0
2-3yrs 18 18.0 18.0 54.0
3-4yrs 25 25.0 25.0 80.0
Above 4yrs 22 22.0 22.0 100.0
Total 100 100.0 100.0

CHART NO:5.

Years of Experience

27 25
30
22
25 18
20
Frequncy

15
8
10
5
0
Less than 1-2yrs 2-3yrs 3-4yrs Above 4yrs
1yrs
Years of Experience

31
TABLE NO:6

Working hours are convenient for me?

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 34 34.0 34.0 34.0
Agree 32 32.0 32.0 66.0
Neither agree nor 18 18.0 18.0 84.0
disagree 13 13.0 13.0 97.0
Disagree 3 3.0 3.0 100.0
Strongly disagree 100 100 100
Total

CHART NO:6

Working hours are convenient for me


34
35 32

30

25
18
Frequency

20
13
15

10
3
5

0
Strongly agree Agree Neither agree Disagree Strongly
nor disagree disagree
Working hours are convenient for me

Interpretation:

From the above chart and table it is clearly evident that 34% of the
respondents strongly agree that working hours are convenient from them
and 32% agree with that and 18% neither agree nor disagree and
13%disagree with the working hours and 3% are strongly against working
hours.

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TABLE NO:7

I'm happy with my work place?

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 30 30.0 30.0 30.0
Agree 39 39.0 39.0 69.0
Neither agree nor Disagree 18 18.0 18.0 87.0
Disagree 8 8.0 8.0 95.0
Strongly disagree 5 5.0 5.0 100.0
Total 100 100.0 100.0

CHART NO:7

I'm happy with my work place

39
40 30
Frequency

30 18
20 8 5
10
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
I'm happy with my work place?

Interpretation:

33
From the above table it is clear that 30% respondents strongly agree and
39% respondents agree that they are happy with their work place only
13% disagreed and 18% have no idea towards their work place.

34
TABLE NO:8

The lightings and other arrangements with office are satisfactory

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 33 33.0 33.0 33.0
Agree 37 37.0 37.0 70.0
Neither agree nor Disagree 18 18.0 18.0 88.0
Disagree 5 5.0 5.0 93.0
Strongly disagree 7 7.0 7.0 100.0
Total 100 100.0 100.0

CHART NO:8

The lightings and other arrangements with


office are satisfactory

37
40 33
Frequency

30 18
20 7
5
10
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
The lightings and other arrangements with office are satisfactory

Interpretation:

From the above table its is evident that 33% respondents strongly agree
with the lightings and arrangements in the office, 37% agree with that

35
and 12% disagree with the lightings and arrangements and 18% have no
idea towards lightings and arrangements.

TABLE NO:9

I feel I have too much work to do?

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 7 7.0 7.0 7.0
Agree 9 9.0 9.0 16.0
Neither agree nor Disagree 25 25.0 25.0 41.0
Disagree 37 37.0 37.0 78.0
Strongly disagree 22 22.0 22.0 100.0
Total 100 100.0 100.0

CHART NO:9

I feel I have too much work to do


37
40
35
30 25
22
25
Frequency

20
15
9
7
10
5
0
Strongly agree Agree Neither agree Disagree Strongly
nor Disagree disagree
I feel I have too much work to do

Interpretation:

From the above table it is quite clear that the work load is not high, 37%
of the respondents disagreed with the question” I feel I have too much

36
work” and another 22% strongly disagreed, 18% admits they have too
much work and 23% have no idea towards this question.

37
TABLE NO:10

safety measures provided by the company?

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 28 28.0 28.0 28.0
Agree 31 31.0 31.0 59.0
Neither agree nor Disagree 24 24.0 24.0 83.0
Disagree 11 11.0 11.0 94.0
Strongly disagree 6 6.0 6.0 100.0
Total 100 100.0 100.0

CHART NO:10

safety measures provided by the company

35 31
28
30
24
25
Frequency

20

15 11

10 6

0
Strongly agree Agree Neither agree Disagree Strongly
nor Disagree disagree
safety measures provided by the company

Interpretation:

From the above table it is evident that the safety measures provided by
the organizations are good as 28 and 31% of the respondents agree with
that and only 11& 6% disagreed and 24% neither agreed nor disagreed.

38
39
TABLE NO:11

My relationship with my supervisor is cordial?

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 30 30.0 30.0 30.0
Agree 41 41.0 41.0 71.0
Neither agree nor Disagree 16 16.0 16.0 87.0
Disagree 6 6.0 6.0 93.0
Strongly disagree 7 7.0 7.0 100.0
Total 100 100.0 100.0

CHART NO:11

My relationship with my supervisor is cordial

41
45
40
35 30
Frequency

30
25
16
20
15 7
6
10
5
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
My relationship with my supervisor is cordial

Interpretation:

From the above table it is clear that relationship between employees and
their supervisors are cordial because 30% of respondents strongly agreed

40
to it and 41% agreed to it and only 13% disagreed and 16% of
respondents have neither agreed nor disagreed.
TABLE NO:12

My supervisor is not partial?

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 18 18.0 18.0 18.0
Agree 30 30.0 30.0 48.0
Neither agree nor Disagree 15 15.0 15.0 63.0
Disagree 19 19.0 19.0 82.0
Strongly disagree 18 18.0 18.0 100.0
Total 100 100.0 100.0

CHART NO:12

My supervisor is not partial


30
30

25
19
18 18
20
Frequency

15
15

10

0
Strongly Agree Neither agree Disagree Strongly
agree nor Disagree disagree
My supervisor is not partial

Interpretation:

From the above table it is evident that the supervisors are not partial to
the employees as 18% strongly agreed and 30% agreed to the question

41
but 19% disagreed and 18% strongly disagreed this level is quite high
compared to other questions

42
TABLE NO:13

My supervisor considers my idea too while taking decision

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 26 26.0 26.0 26.0
Agree 43 43.0 43.0 69.0
Neither agree nor Disagree 26 26.0 26.0 95.0
Disagree 22 22.0 22.0 97.0
Strongly disagree 33 33.0 33.0 100.0
Total 100 100.0 100.0

CHART NO:13

My supervisor considers my idea too while taking


decision

43
45
40 33
35
30 26 26
Frequency

22
25
20
15
10
5
0
Strongly Agree Neither agree Disagree Strongly
agree nor Disagree disagree
My supervisor considers my idea too while taking decision

Interpretation:

From the above table it is clear that 26 and 42% of the respondents agree
that supervisors consider their employees ideas also and only 5%
disagreed and 26% neither agreed nor disagreed.

43
TABLE NO: 14

I'm satisfied with the support from my co-workers

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 21 21.0 21.0 21.0
Agree 47 47.0 47.0 68.0
Neither agree nor Disagree 16 16.0 16.0 84.0
Disagree 9 9.0 9.0 93.0
Strongly disagree 7 7.0 7.0 100.0
Total 100 100.0 100.0

CHART NO: 14

I'm satisfied with the support from my co-workers

47
50
40
Frequency

30 21
16
20 9 7
10
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
I'm satisfied with the support from my co-workers

Interpretation:

From the above table it is clear that relation with co-workers is quite good
as nearly 68% of the respondents agree that they are satisfied with
support from co-workers and only 15% disagreed and 16% have no
answer to this.

44
45
TABLE NO:15
Table showing People here have concern over one another and tend to help one
Another of the respondents?

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 26 26.0 26.0 26.0
Agree 41 41.0 41.0 67.0
Neither agree nor Disagree 19 19.0 19.0 86.0
Disagree 9 9.0 9.0 95.0
Strongly disagree 5 5.0 5.0 100.0
Total 100 100.0 100.0

CHART NO:15

Table showing People here have concern over one


another and tend to help one Another

50 41
40
26
Frequency

30
19
20
9
10 5

0
Strongly Agree Neither agree Disagree Strongly
agree nor Disagree disagree
Table showing People here have concern over one another and tend to help
oneAnother

Interpretation:

From the above table it is clear that in this organization people have
concern over each other as 26% strongly agreed and 41% agreedand only
14% disagreed and 19% neither agreed nor disagreed.

46
TABLE NO: 16

I'm satisfied with the refreshment facilities?

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 9 9.0 9.0 9.0
Agree 20 20.0 20.0 29.0
Neither agree nor Disagree 30 30.0 30.0 59.0
Disagree 26 26.0 26.0 85.0
Strongly disagree 15 15.0 15.0 100.0
Total 100 100.0 100.0

CHART NO:16

I'm satisfied with the refreshment facilities


30
30 26

25
20
20
Frequency

15
15
9
10

0
Strongly agree Agree Neither agree Disagree Strongly
nor Disagree disagree
I'm satisfied with the refreshment facilities

Interpretation:

From the above table it is clear that the employees are not satisfied with
the refreshment facilities offered by the company as 26% of respondents
disagreed and 15% strongly disagreed and 30% neither agreed nor
disagreed and only 29% agreed.

47
TABLE NO:17

We are provided with the rest and lunch room and they are good

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 8 8.0 8.0 8.0
Agree 16 16.0 16.0 24.0
Neither agree nor Disagree 22 22.0 22.0 46.0
Disagree 34 34.0 34.0 80.0
Strongly disagree 20 20.0 20.0 100.0
Total 100 100.0 100.0

CHART NO:18

We are provided with the rest and lunch room and they
are good
34
35
30
22
25 20
Frequency

20 16
15
8
10
5
0
Strongly Agree Neither agree Disagree Strongly
agree nor Disagree disagree
We are provided with the rest and lunch room and they are good

Interpretation:

From the above table it is quite evident that 24% strongly disagreed and
30% of the respondents disagreed and 22% neither agreed nor disagreed
and only 24% of the respondents are satisfied with the rest and lunch
room provided.

48
TABLE NO:18

The parking space for our vehicles are satisfactory?

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 32 32.0 32.0 32.0
Agree 24 24.0 24.0 37.0
Neither agree nor Disagree 31 31.0 31.0 57.0
Disagree 4 4.0 4.0 69.0
Strongly disagree 9 9.0 9.0 100.0
Total 100 100.0 100.0

CHART NO:18

The parking space for our vehicles are satisfactory

35 32 31

30
24
25
Frequency

20

15
9
10
4
5

0
Strongly agree Agree Neither agree Disagree Strongly
nor Disagree disagree
The parking space for our vehicles are satisfactory

Interpretation:

From the above table it is clear that respondents are not satisfied with the
parking facilities provided by the company as 31% of respondents strongly

49
disagreed and 32% of respondents disagreed and only 13% of
respondents are satisfied with the parking facilities and 24% have neither
agreed nor disagreed.
TABLE NO:19

I'm satisfied with the first aid facilities

Cumulativ
Frequenc Valid
Particulars Percent e
y Percent
Percent
Strongly agree 31 31.0 31.0 31.0
Agree 31 31.0 31.0 62.0
Neither agree nor Disagree 21 21.0 21.0 83.0
Disagree 12 12.0 12.0 95.0
Strongly disagree 5 5.0 5.0 100.0
Total 100 100.0 100.0

CHART NO:19

I'm satisfied with the first aid facilities

35 31 31
30

25 21
Frequency

20

15 12

10
5
5

0
Strongly Agree Neither agree Disagree Strongly
agree nor Disagree disagree
I'm satisfied with the first aid facilities

Interpretation:

50
From the above table it is clear that employees are not satisfied with the
first aid facilities as more than 52% ( 31% disagree and 21% strongly
disagree) disagreed and only 17% agreed and 31% of respondents neither
agreed nor disagreed.
TABLE NO:20

Satisfied with the loan facilities and other personal welfare faclities
offered by the organisation.

Cumulativ
Valid
Particulars Frequency Percent e
Percent
Percent
Strongly agree 7 7.0 7.0 7.0
Agree 12 12.0 12.0 19.0
Neither agree nor Disagree 30 30.0 30.0 49.0
Disagree 34 34.0 34.0 83.0
Strongly disagree 17 17.0 17.0 100.0
Total 100 100.0 100.0

CHART NO;20

Satisfied with the loan facilities and other personal welfare faclities

34
35 30
30

25
Frequency

20 17

15 12

10 7

0
Strongly agree Agree Neither agree Disagree Strongly
nor Disagree disagree
Satisfied with the loan facilities and other personal welfare faclities

Interpretation:

51
From the above table it is quite clear that respondents are not satisfied
with the loan facilities offered by the organization as 34% of respondents
disagree and 17% of respondents strongly disagree 30% of respondents
neither agree nor disagree and only 19% are satisfied with the loan
facilities.

TABLE NO:21

I fell I'm paid a fair amount for the work I do

Valid
Cumulative
Particulars Frequency Percent Percen
Percent
t
Strongly agree 15 15.0 15.0 15.0
Agree 39 39.0 39.0 54.0
Neither agree nor Disagree 25 25.0 25.0 79.0
Disagree 13 13.0 13.0 92.0
Strongly disagree 8 8.0 8.0 100.0
Total 100 100.0 100.0

CHART NO:21

I fell I'm paid a fair amount for the work i do

39
40
35
30 25
Frequency

25
20 15 13
15 8
10
5
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
I fell I'm paid a fair amount for the work i do

Interpretation:

52
From the above table it is evident that the respondents are satisfied with
their salary as 39% agree and 15% strongly agree. Only `3% disagree and
8% strongly disagree, 25% neither agree nor disagree.

53
TABLE NO:22

I'm satisfied with the chances for my promotion

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 27 27.0 27.0 27.0
Agree 43 43.0 43.0 70.0
Neither agree nor Disagree 13 13.0 13.0 83.0
Disagree 9 9.0 9.0 92.0
Strongly disagree 8 8.0 8.0 100.0
Total 100 100.0 100.0

CHART NO:22

I'm satisfied with the chances for my promotion

50 43

40
27
Frequency

30
20 13
9 8
10
0
Strongly Agree Neither agree Disagree Strongly
agree nor Disagree disagree
I'm satisfied with the chances for my promotion

Interpretation:

From the above table it is quite clear that employees are satisfied with
their chances for promotion as 43% agree and 27% strongly agree. Only
9% disagree and 8% strongly disagree, 13% neither agree nor disagree.

54
TABLE NO:23

The salary we receive are good as other organizations offer pay to their
employees

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 27 27.0 27.0 27.0
Agree 37 37.0 37.0 64.0
Neither agree nor Disagree 26 26.0 26.0 90.0
Disagree 6 6.0 6.0 96.0
Strongly disagree 4 4.0 4.0 100.0
Total 100 100.0 100.0

CHART NO:23

The salary we receive are good as other


organizations offer pay to their employees
37
40
35 27 26
30
Frequency

25
20
15 6
10 4
5
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
The salary we receive are good as other organizations offer pay to their
employees

Interpretation:

From the above table it is quite clear that the salary in this organization is
at par to the industry as 37% agree and 27% strongly agree. Only 6%
disagree and 4% strongly disagree, 26% neither agree nor disagree.

55
TABLE NO:24

I'm satisfied with the allowances provided by the organization

Cumulat
Valid
Particulars Frequency Percent ive
Percent
Percent
Strongly agree 19 19.0 19.0 19.0
Agree 42 42.0 42.0 61.0
Neither agree nor Disagree 21 21.0 21.0 82.0
Disagree 11 11.0 11.0 93.0
Strongly disagree 7 7.0 7.0 100.0
Total 100 100.0 100.0

CHART NO:24

I'm satisfied with the allownaces provided by the organization

45 42

40
35
30
Frequency

25 21
19
20
15 11
10 7

5
0
Strongly agree Agree Neither agree Disagree Strongly
nor Disagree disagree
I'm satisfied with the allownaces provided by the organization

Interpretation:

From the above table it is clear that the employees are satisfied with the
allowances and other benefits provided by the organization as 42% agree
and 19% strongly agree. Only 11% disagree and 7% strongly disagree, 21%
neither agree nor disagree.

56
TABLE NO:25

I feel my boss motivate me to achieve the organizational goals

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 11 11.0 11.0 11.0
Agree 33 33.0 33.0 44.0
Neither agree nor Disagree 25 25.0 25.0 69.0
Disagree 22 22.0 22.0 91.0
Strongly disagree 9 9.0 9.0 100.0
Total 100 100.0 100.0

CHART NO:25

I feel my boss motivate me to achieve the organizational goals

33
35
30 25
22
25
Frequency

20
15 11
9
10
5
0
Strongly Agree Neither agree Disagree Strongly
agree nor Disagree disagree
I feel my boss motivate me to achieve the organizational goals

Interpretation:

From the above table it is evident that employees boss are motivating to
achieve organizational goals as 33% agree and 11% strongly agree. 22%

57
disagree this is quite high compared to other factors and 9% strongly
disagree and 25% neither agree nor disagree.

TABLE NO:26

My supervisor motivates me to increase my efficiency at times when i'm


not
productive

Cumulativ
Valid
Particulars Frequency Percent e
Percent
Percent
Strongly agree 18 18.0 18.0 18.0
Agree 44 44.0 44.0 62.0
Neither agree nor Disagree 18 18.0 18.0 80.0
Disagree 13 13.0 13.0 93.0
Strongly disagree 7 7.0 7.0 100.0
Total 100 100.0 100.0

CHART NO:26

My supervisor motivates me to increase my efficiency at times


when i'm not productive
50 44

40
Frequency

30
18 18
20 13
7
10
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree

My supervisor motivates me to increase my efficiency at times when i'm not


productive

Interpretation:

58
From the above table it is evident that employees boss motivates the
employee when he is unproductive and help him to be productive as 44%
agree and 18% strongly agree. Only 7% strongly disagree and 7%disagree,
18% neither agree nor disagree.

TABLE NO:27

Communication seems good within this organization

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 26 26.0 26.0 26.0
Agree 39 39.0 39.0 65.0
Neither agree nor Disagree 17 17.0 17.0 82.0
Disagree 10 10.0 10.0 92.0
Strongly disagree 8 8..0 8.0 100.0
Total 100 100.0 100.0

CHART NO:27

Communication seems good within this organization


39
40
35
30 26
Frequency

25
17
20
15 10
8
10
5
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
Communication seems good within this organization

Interpretation:

59
From the above table it is clear that communication seems good in this
organization as 39% agree and 26% strongly agree. Only 10% disagree and
8% strongly disagree. 17% neither agree nor disagree.

60
TABLE NO: 28

Work assignments are explained clearly to me

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 17 17.0 17.0 17.0
Agree 41 41.0 41.0 58.0
Neither agree nor Disagree 15 15.0 15.0 73.0
Disagree 17 17.0 17.0 90.0
Strongly disagree 10 10.0 10.0 100.0
Total 100 100.0 100.0

CHART NO: 28

Work assignments are explained clearly to me

50 41
40
Frequency

30
17 15 17
20 10
10
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
Work assignments are explained clearly to me

Interpretation:

From the above table it is evident that respondents are quite happy with
the way work assignments are explained as 41% agree and 17% strongly
agree. Only 10% strongly disagree and 17% agree, 15% neither agree nor
disagree.

61
TABLE NO: 29

I love my job and to work in this organization

Cumulativ
Valid
Particulars Frequency Percent e
Percent
Percent
Strongly agree 19 19.0 19.0 19.0
Agree 38 38.0 38.0 57.0
Neither agree nor Disagree 20 20.0 20.0 77.0
Disagree 14 14.0 14.0 91.0
Strongly disagree 9 9.0 9.0 100.0
Total 100 100.0 100.0

CHART NO: 29

I love my job and to work in this organization

38
40
Frequency

30 19 20
14
20 9
10
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
I love my job and to work in this organization

Interpretation:

From the above table it is clear that employees love their job as 38%
agree for this question and 19% strongly agree. Only 9% strongly disagree
and 14% disagree, 20% neither agree nor disagree.

62
TABLE NO:30

My work life is meaningful

Cumulativ
Valid
Particulars Frequency Percent e
Percent
Percent
Strongly agree 25 25.0 25.0 25.0
Agree 40 40.0 40.0 65.0
Neither agree nor Disagree 16 16.0 16.0 81.0
Disagree 7 7.0 7.0 88.0
Strongly disagree 12 12.0 12.0 100.0
Total 100 100.0 100.0

CHART NO:30

My work life is meaningful


40
40
25
30
Frequency

16
20 12
7
10
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
My work life is meaningful

Interpretation:

From the above table it is clear that respondents feel that their job is
meaningful for them as 40% agree and 25% strongly agree. Only 7%
disagree and 12% strongly disagree, 16% neither agree nor disagree

63
TABLE NO:31

I consider that my work is valuable in attaining my organizational goals

Cumulativ
Valid
Particulars Frequency Percent e
Percent
Percent
Strongly agree 25 25.0 25.0 25.0
Agree 47 47.0 47.0 72.0
Neither agree nor Disagree 12 12.0 12.0 84.0
Disagree 7 7.0 7.0 91.0
Strongly disagree 9 9.0 9.0 100.0
Total 100 100.0 100.0

CHART NO:31

I consider that my work is valuable in attaining my organizational


goals

47
50
Frequency

40 25
30 12
20 7 9
10
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree

I consider that my work is valuable in attaining my organizational goals

Interpretation:

From the above table it is quite clear that most respondents feel that
their job is contributing for organizational goals as 47% agree and 25%
strongly disagree. Only 9% strongly disagree and 7% disagree, 12% neither
agree nor disagree.

64
TABLE NO:32

I have adequate opportunity to use my ability

Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 12 12.0 12.0 12.0
Agree 30 30.0 30.0 42.0
Neither agree nor Disagree 24 24.0 24.0 66.0
Disagree 21 21.0 21.0 87.0
Strongly disagree 13 13.0 13.0 100.0
Total 100 100.0 100.0

CHART NO:32

I have adequate opportunity to use my ability

30
30 24
21
25
Frequency

20 12 13
15
10
5
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
I have adequate opportunity to use my ability

Interpretation:

From the above table it is quite clear that respondents have adequate
opportunity to use their ability as 30% agree and 12% disagree Only 13%
strongly disagree and 21% disagree and 24% neither agree nor disagree.

65
66
TABLE NO: 33

Overall I'm satisfied with my job

Valid Cumulative
Particulars Frequency Percent
Percent Percent

Strongly agree 21 21.0 21.0 21.0


Agree 50 50.0 50.0 71.0
Neither agree nor Disagree 15 15.0 15.0 86.0
Disagree 12 12.0 12.0 98.0
Strongly disagree 2 2.0 2.0 100.0
Total 100 100.0 100.0

CHART NO:33

Overall I'm satisfied with my job


50
50
40
Frequency

30 21
15 12
20
10 2
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
Overall I'm satisfied with my job

Interpretation:-

From the above table it is evident that Overall satisfactions of the


respondents are good as 50 % agree and 21% strongly agree. Only 2 %
strongly disagree and 12% disagree and 15% neither agree nor disagree.

67
ONE WAY ANOVA

ANOVA Table: ANOVA Table represents the various result obtained while carrying out the
Analysis of Variance.

H0:

There is no significant difference among respondents of various


experience groups with regard to Environment and nature of work factor.

H1:

There is significant difference among respondents of various experience


groups with regard to Environment and nature of work factor

Table No: 34

Environment and Nature of Works

ANOVA

Sum of Degree of
Source of Variation Mena Square F Ratio Significant
Squares Freedom

Between Groups
.591 4 .148
Within Groups .465 .761
30.168 95 .318

TOTAL 30.758 99

Interpretation:

Since the significant difference is greater than 0.05 accept null hypothesis
and reject alternate hypothesis which says, there is no significant
inference among respondents of various experience with respect to
environment and nature of work.

68
H0:

There is no significant difference among respondents of various


experience groups with regard to the factor Relationship with supervisors
and colleagues.

H1:

There is significant difference among respondents of various Experience


groups with regard to the factor Relationship with supervisors and
colleagues.

Table No: 35

Relationship with supervisors and colleagues:

ANOVA

Degree of Mena
Source of Variation Sum of Squares F Ratio Significant
Freedom Square

Between Groups 1.199


4 .300
1.273 286
Within Groups 22.376
95 .236

TOTAL 23.576 99

Interpretation:

Since the significant difference is greater than 0.05 accept null hypothesis
and reject alternate hypothesis which says, there is no significant
difference among respondents of various experience with respect to
Relationship with supervisors and colleagues.

69
H0:

There is no significant difference among respondents of various


experience groups with regard to the factor Welfare facilities.

H1:

There is significant difference among respondents of various experience


groups with regard to the factor Welfare facilities

Table No: 36

Welfare facilities

ANOVA

Degree of Mena
Source of Variation Sum of Squares F Ratio Significant
Freedom Square

Between Groups 1.741 4 .435


1.441 .227
Within Groups 28.699 95 .302

TOTAL 30.440 99

Interpretation:

Since the significant difference is greater than 0.05 accept null hypothesis
and reject alternate hypothesis which says, there is no significant
difference among respondents of various experience with respect to
welfare facilities.

70
H0:

There is no significant difference among respondents of various


experience groups with regard to the factor Pay and Promotion

H1:

There is significant difference among respondents of various experience


groups with regard to the factor Pay and Promotion

Table No: 37

Pay and Promotion

ANOVA

Degree of Mena
Source of Variation Sum of Squares F Ratio Significant
Freedom Square

Between Groups 3.148 4 .787


2.135 .082
Within Groups 35.017 95 .369

TOTAL 38.165 99

Interpretation:

Since the significant difference is greater than 0.05 accept null hypothesis
and reject alternate hypothesis which says, there is no significant
difference among respondents of various experience with respect to Pay
and promotion.

71
72
H0:

There is no significant difference among respondents of various


experience groups with regard to the factor Communication and
Motivation.

H1:

There is significant difference among respondents of various experience


groups with regard to the factor Communication and Motivation.

Table No: 38

Communication and Motivation

ANOVA
Degree of Mena
Source of Variation Sum of Squares F Ratio Significant
Freedom Square

Between Groups 937 4 .234


.652 .627
Within Groups 34.100 95 .234

TOTAL 35.037 99

Interpretation:

Since the significant difference is greater than 0.05 accept null hypothesis
and reject alternate hypothesis which says, there is no significant
difference among respondents of various experience with respect to
communication and motivation.

73
H0:

There is no significant difference among respondents of various


experience groups with regard to Job Factors.

H1:

There is significant difference among respondents of various experience


groups with regard to Job Factors.

Table No: 39

ANOVA
Job factor

Degree of Mena
Source of Variation Sum of Squares F Ratio Significant
Freedom Square

Between Groups 1.437 4 .359


.867 .487
Within Groups 39.360 95 .414

TOTAL 40.798 99

Interpretation:

Since the significant difference is greater than 0.05 accept null hypothesis
and reject alternate hypothesis which says, there is no significant
difference among respondents of various experience with respect to Job
factors

74
75
H0:

There is no significant difference among respondents of various Age


groups with regard to Job Factors.

H1:

There is significant difference among respondents of various Age groups


with regard to Job Factors.

Table No: 40

ANOVA
Job factor

Degree of Mena
Source of Variation Sum of Squares F Ratio Significant
Freedom Square

Between Groups .007 2 .004


.009 .991
Within Groups 40.790 97 .421

TOTAL 40.798 99

Interpretation:

Since the significant difference is greater than 0.05 accept null hypothesis
and reject alternate hypothesis which says, there is no significant
difference among respondents of various age groups with respect to Job
factors.

76
H0:

There is no significant difference among respondents of various genders


with regard to Job Factors.

H1:

There is significant difference among respondents of various genders with


regard to Job Factors.

Table No: 41

ANOVA
Job factor

Sum of Degree of Mena


Source of Variation F Ratio Significant
Squares Freedom Square

Between Groups .036 1 .036


.086 .770
Within Groups 40.762 98 .416

TOTAL 40.798 99

Interpretation:

Since the significant difference is greater than 0.05 accept null hypothesis
and reject alternate hypothesis which says, there is no significant
difference among respondents of various genders with respect to Job
factors.

77
78
CHAPTER- 5

FINDINGS
&
SUGGESTIONS

79
CHAPTER- V

Descriptive Statistics

Std.
Particulars N Minimum Maximum Mean
Deviation

Environment and nature of work 100 1.40 4.20 2.4960 .55740

Relationship with supervisors and 100 1.00 3.80 2.3620 .48799


colleagues

Welfare facilities 100 2.00 4.60 3.4600 .55450

Pay and promotion 100 1.00 4.00 2.3900 .62089

Communication & motivation 100 1.25 4.00 2.5725 .59490

Job factors 100 1.20 4.40 2.5400 .56174

5.1 Findings

The descriptive statistics table helps us to derive satisfaction level of Employees on


various factors:

 The respondents are satisfied with the environment and nature of work
Factors as their mean value is near to 2.50

 The respondent’s relationship with the superiors and colleagues are quite good
as their mean value is 2.36 is an agreeable level.

 The Respondents are not provided with proper welfare facilities that’s the
reason the mean value is quite high at 3.46 levels which is disagree level.

 The communication and motivation of employees by their superiors in this


organization is reasonable as the mean value is 2.57.

 The Pay and promotion activities in this organization is also good as their mean
value is 2.4

80
 The Respondents are overall satisfied with their job as their mean value is 2.54
which is an agreeable level.

 The Parking facilities provided by the organization are not good that’s why
most respondents disagree with this question.

 The refreshment facilities are also need to be improved because most of the
employees are dissatisfied on this factor.

 The Rest room facilities in the hospital are not good and they are not satisfied
with the lunch facilities

5.2 Suggestions:

From my two months of project experience in IQQRA Hospital, I would


like to give the following suggestions.

 Respondents are not satisfied with the parking facilities provided


by the hospital authority, so the hospital management takes this
into consideration

 Respondents are not satisfied with the available refreshment


facilities in the hospital, so the authority also looks into this
seriously

 The employees are strongly disagreeing with their present rest


room facilities in the hospital. The hospital management takes this
into account for better productivity of the employees

 Hospital should give more important to Research & development

 Conduct work evaluation of employees monthly, quarterly or


yearly.

 Make a chance to employees to express their views, ideas and


problem facing in working area

 Provide motivation, training and value added services for improve


the productivity and efficiency of the employees.

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CHAPTER-6

CONCLUSION

82
CONCLUSION

Job Satisfaction is the favorableness or un-favorableness with which the


employee views his work. It expresses the amount of agreement between
one’s expectation of the job and the rewards that the job provides. Job
Satisfaction is a part of life satisfaction. The nature of one’s environment
of job is an important part of life as Job Satisfaction influences one’s
general life satisfaction.

Job Satisfaction, thus, is the result of various attitudes possessed by an


employee. In a narrow sense, these attitudes are related to the job under
condition with such specific factors such as wages. Supervisors of
employment, conditions of work, social relation on the job, prompt
settlement of grievances and fair treatment by employer

In IQQRA International hospital if we look into overall satisfaction f


employees it comes nearly 50% of employees are fully satisfied with their
job and working environment. In this hospital employees are satisfied
with their job expect some cases available canteen facilities, rest room
facilities and parking facilities etc. But otherwise the task assignment to
the each workers are in right manner and also they are satisfies with that
also.

Within short span of time the IQQRA Hospital has achieved a well position
in Calicut District as well as in Kerala with its distinguishable services . It
sure that the in future the hospital management will find out a good

83
solution for the problem which I have mentioned above. I wish every
success to the hospital

84
BIBLIOGRAPHY

Text Books:

Job satisfaction - Robert Hoppock

Job Satisfaction and Motivation - Linda Evans

Job Satisfaction and Productivity - Suresh Srivastva

Organization Behavior - Fred Luthans

Hospital & Health Service - American College

Administration Hospital Administration

Websites:

www.humanlinks.com

www.wikipedia.org

85
ANNEXURE
Questionnaire

“A study on Job Satisfaction of Employees in


IQRA INTERNATIONAL HOSPITAL”

I am Sahar Zaiter, student of AUCE – Baalbeck Campus. As part of my academic course (Thesis)
of MBA, I am doing this project.

It is observed that the overall JOB SATISFACTION of this organisation and to helps the managers
in their planning and decision making process. Here I have made an attempt by designing the
following survey questionnaire.

This survey should take approximately 10 minutes of your time to complete. Please respond
candidly to the questions. Confidentiality of your opinions / views would be maintained.

Thank you, in advance, for your time and participation. Inspite of your busy schedule.

Please fill the following Details:


(Please wherever applicable)
1. Name: ……………………………………………………………………………………
2. Age: ………………
3. Gender:
Male Female

5. Department: ...............................................................................

4. Monthly Income:

Below Rest. 10,000 10,000- 20000 20,000-30000


Above 30,000

5. Education Qualification:

Under Graduation Post Graduation

6. Marital Status:
Married Unmarried

7. Years of experience:
Less than 1 year 1-2 years 2-3 years 3-4 years above
years

86
Please Indicate Your Level Of Agreement In Connection With Various
Factors:
(Please in the boxes below.)

Work Environment and nature of work

Neither
Strongly agree Strongly
S.No Particulars agree
Agree
nor
Disagree Disagree
disagree

The amount of work I am expected to


1
do on job is reasonable.
Working hours are convenient for me
2
I’m happy with my work place
3
The lighting and other arrangements
4 in the office are satisfactory

I feel I have too much work to do


5
I’m satisfied with the safety
measures provided in my work place.
6

Relationship with supervisors and colleagues:


Neither
Strongly agree Strongly
Sl.No Particulars agree
Agree
nor
Disagree Disagree
disagree

My relationship with my supervisor is


7
cordial

My supervisor is not partial


8

My supervisor considers my ideas too


9 while making decision

I’m satisfied with the support from


10 my co-workers

People here have concern for one


11 another and tend to help one another
Welfare Facilities.

87
Welfare Facilities

Neither Strongly
Strongly
Sl.No Particulars agree
Agree agree nor Disagree Disagree
disagree

I’m satisfied with the refreshment


12 facilities

We are provided with the rest and


13 lunch room and they are good

The parking facilities provided for our


14 vehicles are satisfactory

I’m satisfied with the first aid facilities


15
I’m satisfied with the Loan facilities
and other personal welfare benefits
16
offered by organisation.

Pay and promotion

Neither Strongly
Strongly
S. No Particulars agree
Agree agree nor Disagree Disagree
disagree

I feel I’m being paid a fair amount for


17 the work I do

I’m satisfied with my chances for


18 promotion

The salaries we receive are good as


other organizations pay to their
19
employees.

I’m satisfied with the allowances


provided by my organization
20

88
Communication and motivation:
Neither
Strongly agree Strongly
Sl.No Particulars agree
Agree
nor
Disagree Disagree
disagree

I have adequate information


21 available which enable me to do my
job well.
I feel that my Boss motivate me to
22 achieve the organization goal

My supervisor motivates me to
increase my efficiency at times
23
when I’m not productive

Communication seem good within


this
24
organization

Work assignments are explained


25 clearly to me

Job factors:
Neither
Sl.No Strongly agree Strongly
Particulars agree
Agree
nor
Disagree Disagree
disagree

I love my job and to work in this


26 organization

My work life is meaningful


27
I consider that my work is valuable in
28 attaining my organizational goals

I have adequate opportunity to use


my
29
ability

Overall, I’m satisfied with my job


30

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Any other suggestion and remarks, views and opinion (Mandatory to
write)

Sl.No Particulars Comment

1 Career Opportunity

2 Compensation

3 Reward

4 Leadership

5 Communication Gap

Date: ............................. Signature

Place: ............................

90