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Aligning Forces for Quality National Meeting

November 17–19, 2010 • Orlando, Florida

Table of Contents

Aligning Forces for Quality Communities . . . . . . . . . . . . . . . . . . . 3
Albuquerque, New Mexico . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Boston, Massachusetts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Central Indiana . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Cincinnati, Ohio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Cleveland, Ohio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Detroit, Michigan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Humboldt County . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Kansas City, Missouri . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Maine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Memphis, Tennessee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Minnesota . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Puget Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 South Central Pennsylvania . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 West Michigan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Western New York . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Willamette Valley, Oregon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Wisconsin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

The Robert Wood Johnson Foundation . . . . . . . . . . . . . . . . . . . . 35 The George Washington University . . . . . . . . . . . . . . . . . . . . . . . 39 Technical Assistance Providers . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Agency for Healthcare Research and Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 American Board of Medical Specialities & Improving Performance in Practice . . . . . . . . 49 American Institutes for Research . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 California HealthCare Foundation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Center for Health Care Strategies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Cincinnati Children’s Hospital Medical Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Communication Agencies — DDB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Communication Agencies — GYMR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Communication Agencies — MS&L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Communication Agencies — Steege Thomson . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Finding Answers: Disparities Research for Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Health Information Technology Resource Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 MacColl Institute for Healthcare Innovation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 MedPharma Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 National Committee for Quality Assurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 National Partnership for Women & Families . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 National Quality Forum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Shaller Consulting Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 The Brookings Institution Engelberg Center for Health Care Reform . . . . . . . . . . . . . . . . 59 University of Maryland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

The Evaluation Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
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Aligning Forces for Quality Communities

Aligning Forces for Quality Communities

Albuquerque, New Mexico Elizabeth A . Armijo
elizabeth.armijo @heart.org T  itleandRole: Member, AF4Q Consumer Engagement Workgroup and Communication Subgroup PrimaryAffiliationandTitle: Regional Director of Communications and Marketing, American Heart Association South Central Affiliate Somethingthatpeopledon’tknowaboutmeis: I’m interested in the quality of health care and health policy in our state. I’m also interested in educating, influencing and motivating others to make a difference in their lives, as well as others. ThebiggestlessonI’velearnedinAF4Q 2.0is: That our community is proud of their partnerships and works hard to unite the efforts of others and forge alliances to work towards positive change.

John H . Song
jsong@nmmra.org Degree: MS TitleandRole: Analyst, Albuquerque Coalition for Healthcare Quality and New Mexico Medical Review Association Somethingthatpeopledon’tknowaboutme is: Many foods trigger adverse non-anaphylactic physiological responses in me. From this, I have gained a special view of the limitations of the current health care delivery system. ThebiggestlessonI’velearnedinAF4Q2.0is: Price signals play a significant role in affecting consumer health care decisions. However, price signals do not always result in high quality, long term (i.e. “wise”) decisions. Also needed may be a trusted, electronic “Pocket Doc” device that can learn and adapt its health care advice to the consumer’s unique health needs and temperament.

Kathy Davis
kdavis@phs.org Degrees: RN, MBA TitleandRole: Member, Leadership Council PrimaryAffiliation andTitle: Senior Vice President and Chief Nursing Officer, Presbyterian Healthcare Services Somethingthatpeopledon’tknowaboutmeis: I was born and raised in New York. ThebiggestlessonI’velearnedinAF4Q2.0is: Collaboration is work.

Jo Ann Milam
jomlam@aol.com TitleandRole: Member, Consumer Engagement Workgroup Somethingthatpeople don’tknowaboutme is: I hate sauerkraut. ThebiggestlessonI’ve learnedinAF4Q2.0is: Things take time.

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Aligning Forces for Quality National Meeting

Mary Romero Hart
marrome@sandia.gov Degree: MA T  itleandRole: Member, Steering Committee, Leadership Council and Consumer Engagement Workgroup PrimaryAffiliationandTitle: Corporate Health Manager, Sandia National Labs Somethingthatpeopledon’tknowaboutmeis: I was the first sibling in my working class family to complete my degree. ThebiggestlessonI’velearnedinAF4Q2.0is: The biggest lesson I have learned is that all key stakeholders (provider, payers, patients) must all be “at the table” to drive positive change. It’s not just about the employer’s bottom line.

Boston, Massachusetts Barbara Lambiaso
blambiaso@mhqp.org Degrees: MSW, MPH TitleandRole: Project Manager PrimaryAffiliationand Title: Project Manager and Communications Specialist, Massachusetts Health Quality Partners Somethingthatpeopledon’tknowaboutmeis: I love to knit. It clears my mind and helps me relax. ThebiggestlessonI’velearnedinAF4Q2.0 is: Every day brings a fresh challenge and a new experience. There is so much to do and so much to learn.

Patricia Montoya
pmontoya@nmmra.org Degrees: MPA, RN T  itleandRole: Project Director Somethingthatpeople don’tknowaboutme is: I love to travel and have fun! In the last year and a half I have had the good fortune of going to Maui, Hawaii for two weeks, doing an Alaska cruise and going to the Rose Bowl Parade in January of 2010, which was a lifelong dream! ThebiggestlessonI’velearnedinAF4Q2.0is: Think big, be aggressive in the work, always have a backup plan and patience is a virtue because everything takes longer to get done than you anticipated. Along with this, stay positive and keep smiling as you are driving this train and you bring people along with you!

Barbra G . Rabson
brabson@mhqp.org Degree: MPH TitleandRole: Project Director P  rimaryAffiliation andTitle: Executive Director, Massachusetts Health Quality Partners Somethingthatpeopledon’tknowaboutmeis: I play the French horn with the Charles River Wind Ensemble.

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Aligning Forces for Quality Communities

Martha Donovan Hayward
mhayward@partnership forhealthcare.org T  itleandRole: Public and Patient Engagement Specialist PrimaryAffiliation andTitle: Executive Director, Partnership for Healthcare Excellence Somethingthatpeopledon’tknowaboutmeis: I organized the first ever symposium on breast cancer in Irkutsk, Siberia. ThebiggestlessonI’velearnedinAF4Q2.0 is: Engaging the public requires respecting their perspective and training for success in the health systems process.

Central Indiana Carol Birk
cbirk@indypatientsafety.org Degrees: RPH, MS T  itleandRole: Patient Safety and Quality Improvement PrimaryAffiliation andTitle: President, Indianapolis Coalition for Patient Safety Somethingthatpeopledon’tknowaboutmeis: I have been on over 20 cruises.

Chandana Saha
c.saha@imhc.org Degrees: PhD, MPH TitleandRole: Project Partner PrimaryAffiliation andTitle: Research Associate, Indiana Minority Health Coalition Somethingthatpeopledon’tknowaboutme is: I am an excellent cook for a variety of Indian dishes. ThebiggestlessonI’velearnedinAF4Q2.0 is: Clear communication is a key player for any collaborative project.

Melinda Karp
mkarp@mhqp.org Degree: MBA T  itleandRole: Director of Strategic Planning and Business Development, Massachusetts Health Quality Partners

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Aligning Forces for Quality National Meeting

Glenn Jay Bingle
gbingle@indypatient safety.org Degrees: MD, PhD P  rimaryAffiliation andTitle: Chairman of the Board of Directors, Indianapolis Coalition for Patient Safety Somethingthatpeopledon’tknowaboutmeis: I am an avid golfer and pen collector. ThebiggestlessonI’velearnedinAF4Q2.0is: Engaging CEOs of major health care systems in improving safety requires extensive relationship building.

Keith A . Reissaus
kreissaus@goodwill indy.org TitleandRole: Member, Leadership and Consumer Teams PrimaryAffiliationand Title: Vice President, Community and Workforce Initiatives Goodwill Industries of Central Indiana, Inc. Somethingthatpeopledon’tknowaboutmeis: I hike to refresh. ThebiggestlessonI’velearnedinAF4Q2.0is: Indiana can accelerate health care system and population health improvement in a collaborative manner.

Karin Kennedy
kkennedy@hce.org Degree: MS TitleandRole: Project Director PrimaryAffiliationand Title: Health Care Excel Vice President, Client Services Somethingthatpeopledon’tknowaboutmeis: I can still do splits.

Nancy Meadows
nmeadows@hce.org Degree: RN TitleandRole: Project Lead P  rimaryAffiliationand Title: Health Care Excel Clinical Specialist, Care Transitions Somethingthatpeopledon’tknowaboutmeis: Though I appear outward, I am really very shy and have had to learn to become extroverted. ThebiggestlessonI’velearnedinAF4Q2.0is: The technical assistance can be overwhelming since they offer so much to help support your efforts that go beyond the basic grant dollars! Fantastic!!

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Aligning Forces for Quality Communities

Cincinnati, Ohio Christina Burke-Tillema
cburketillema @gchc.org TwitterHandle: @CincyYHM Degree: MA TitleandRole: Project Coordinator, Consumer Engagement and Writer P  rimaryAffiliationandTitle: Project Coordinator and Writer, The Health Improvement Collaborative of Greater Cincinnati Somethingthatpeopledon’tknowaboutme is: My first love is literature! I write poetry and someday hope to publish my work. I am also a community college composition instructor. BiggestAF4QAchievement: Over the summer, I was able to publish two articles on our PatientCentered Medical Home Pilot. It is great to be able to bring attention to the great work being done in greater Cincinnati.

supported by advanced health information technology.

Melissa R . Kennedy
mkennedy@gchc.org TwitterHandle: @CincyYHM Degree: MHA TitleandRole: Deputy Director P  rimaryAffiliationandTitle: Director of Operations, The Health Improvement Collaborative of Greater Cincinnati Somethingthatpeopledon’tknowaboutme is: I played in the first organized girls’ soccer league in Cincinnati in 1970. I played for 30 years, always a midfielder. ThebiggestlessonI’velearnedinAF4Q2.0 is: Two steps forward and one step back is still progress.

Nancy Strassel
nstrassel@gchc.org Degree: MEd TitleandRole: Member, Cincinnati AF4Q Steering Committee, Management Team, Leadership Team, Multiple Workgroups P  rimaryAffiliationandTitle: Senior Vice President, Greater Cincinnati Health Council Somethingthatpeopledon’tknowaboutmeis: I’ve visited all but three states. BiggestAF4QAchievement: The collaboration of more than 30 hospitals in our region to assess and improve their collection of R/E/L data.

Lisa R . Sloane
lisa@lrsloane.com Degree: MHA TitleandRole: Project Consultant and Member, Leadership Team P  rimaryAffiliation andTitle: Consultant, Lisa R. Sloane, LLC Somethingthatpeopledon’tknowaboutmeis: I am a true American mutt — 40 percent African American, 20 percent German, 20 percent Irish and 20 percent Native American. BiggestAF4QAchievement: I am so proud to have led the Beacon proposal preparation team for the Cincinnati region. The many collaborative partners that have been involved in AF4Q will directly or indirectly benefit from $13.8 million in new resources as we embark on the next generation of health care quality improvement

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Aligning Forces for Quality National Meeting

Robert Graham
grahamj3 @ucmail.uc.edu Degree: MD TitleandRole: Project Director PrimaryAffiliation andTitle: Professor of Family Medicine, University of Cincinnati College of Medicine Somethingthatpeopledon’tknowaboutmeis: I am a member of a college athletic Hall of Fame. ThebiggestlessonI’velearnedinAF4Q2.0is: The greatest challenge lies in coordinating multiple good activities, not in the lack of motivation.

Thomas J . Dubé
tjdube@gchc.org TwitterHandle: @CincyYHM Degrees: MA, MS TitleandRole: Staff Member PrimaryAffiliationandTitle: Manager, Performance Measurement for the Health Improvement Collaborative of Greater Cincinnati Somethingthatpeopledon’tknowaboutmeis: I have ran five marathons and love to read (not at the same time)! BiggestAF4QAchievement: Working with the physician community and their staff to recruit almost 350 primary care physicians to voluntarily and successfully submit their clinical data for our first public report that came out in June 2010.

Sara M . Blocher
sblocher@gchc.org TwitterHandle: @CincyYHM Degree: MPH TitleandRole: Project Coordinator, PCMH and QI P  rimaryAffiliationandTitle: Project Coordinator, Health Improvement Collaborative of Greater Cincinnati Somethingthatpeopledon’tknowaboutmeis: I love to eat! But, thankfully, I also enjoy running and being physically active. I run as many local races throughout the year that I can fit into my schedule. ThebiggestlessonI’velearnedinAF4Q2.0is: How important this work is for the community and its positive effect on population health.

Cleveland, Ohio Amy E . Parris
amy.parris@heart.org T  itleandRole: Member, Leadership Committee P  rimaryAffiliation andTitle: Director of Quality Improvement Initiatives, American Heart Association Great Rivers Affiliate Somethingthatpeopledon’tknowaboutme is: I love to spend time on the water. Fishing, waterskiing and wakeboarding are some of my favorite summertime activities.

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Aligning Forces for Quality Communities

Barbara Belovich
bbelovich @hacOHIO.org Degree: MBA T  itleandRole: Employer Representative; Member, Executive Committee PrimaryAffiliationandTitle: Executive Director, Health Action Council Ohio Somethingthatpeopledon’tknowaboutme is: Forty years ago, I was an exchange student in Hyderabad, India. 

Caroline A . Carter
ccarter1 @metrohealth.org Degrees: MS, LSW T  itleandRole: Project Manager, Better Health Greater Cleveland Learning Collaborative Somethingthatpeopledon’tknowaboutme is: I am working my way through visiting every continent. I am more than half way there. ThebiggestlessonI’velearnedinAF4Q2.0is: The importance of understanding, respecting and working within the confines of the cultural and political climates.

Carol Kaschube
ckaschube @metrohealth.org T  itleandRole: Project Specialist, Better Health Greater Cleveland S  omethingthatpeople don’tknowaboutme is: I have skied for over 30 years. BiggestAF4QAchievement: Being part of a team that has accomplished so much in such a short time — and keeping up with the brisk pace.

Diane Solov
dsolov @metrohealth.org TitleandRole: Program Manager, Better Health Greater Cleveland P  rimaryAffiliation andTitle: Program Manager, Better Health Greater Cleveland BiggestAF4QAchievement: Being among an incredible group of collaborators, who, because of their commitment to Greater Cleveland, have taken us so far in so little time to address the need to achieve better outcomes.

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Aligning Forces for Quality National Meeting

Lily Belvy-Holt
lilybelvyholt @yahoo.com TitleandRole: Member, Leadership Team and Consumer Engagement Committee PrimaryAffiliation andTitle: Consumer, Retired Union President Somethingthatpeopledon’tknowaboutmeis: I was a delegate for President Jimmy Carter.

Detroit, Michigan Arthur E . Franke III
afranke@nkfm.org Degree: PhD TitleandRole: Consumer PrimaryAffiliationand Title: Vice President of Programs, National Kidney Foundation of Michigan Somethingthatpeopledon’tknowaboutmeis: Earlier in my career I worked as a drug discovery scientist at a major pharmaceutical company. BiggestAF4QAchievement: Using communitybased chronic disease self-management training to educate vulnerable populations.

Randall Cebul
rdc@case.edu Degree: MD TitleandRole: Director, Better Health Greater Cleveland PrimaryAffiliation andTitle: Professor of Medicine, Epidemiology and Biostatistics; Director, Case Western Reserve University Center for Health Care Research & Policy at MetroHealth Medical Center

Bruce M . Niebylski
bruce.niebylski @priorityhealth.com Degree: MD TitleandRole: Health Plan Participant PrimaryAffiliationand Title: Associate Vice President of Medical Affairs, Priority Health Somethingthatpeopledon’tknowaboutmeis: I’ve ran 10 marathons. BiggestAF4QAchievement: By working with physician organizations, unnecessary ER utilization in southeastern Michigan has been reduced by 50%.

ScottKermode
scott.kermode @novelis.com TitleandRole: Employer Representative PrimaryAffiliationand Title: Employee Benefits Manager, Novelis Corp. and Board Member, Health Action Council Ohio Somethingthatpeopledon’tknowaboutmeis: I’d rather be boating. ThebiggestlessonI’velearnedinAF4Q2.0is: While stakeholder collaboration is the essential first step in quality improvement, vast differences remain in how providers, consumers and payers perceive the way forward.

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Aligning Forces for Quality Communities

JoAnn Leslie
jleslie1@hfhs.org TitleandRole: Consumer Representative

Lisa Mason
lmason@gdahc.org TitleandRole: Project Director P  rimaryAffiliation andTitle: Director of Cost Quality, Greater Detroit Area Health Council Somethingthatpeopledon’tknowaboutmeis: My husband says I am capable of enjoying any sports event, even when I don’t know what the rules are! BiggestAF4QAchievement: With three rounds of physician reporting now posted on our website (myCareCompare.org), we can demonstrate improvement in several of the areas reported, with significant improvement in three key areas (diabetes, cancer screening and antibiotic use). 

Kate KohnParrott
katieparrott@aol.com TwitterHandle: @katekohnp Degree: MBA TitleandRole: Health Care Purchaser P  rimaryAffiliationandTitle: President and Owner, KKP Consulting, LLC Somethingthatpeopledon’tknowaboutmeis: I am an avid skier and I love to travel. I have skied many places in the Midwest and Western U.S. and in Europe. Mexico City and Istanbul, Turkey are my favorite places to visit. BiggestAF4QAchievement: Posting our third round of physician organization performance reports, which showed significant improvements in most of the areas reported.

Nate Teller
nate@aniosp.com TitleandRole: Health Care Provider P  rimaryAffiliation andTitle: Chief Information Officer, Oakland Southfield Physicians, PC Somethingthatpeopledon’tknowaboutme is: I spent a week kayaking through the Alaskan wilderness. BiggestAF4QAchievement: Encouraging internal competition among physician organizations while identifying that physicians organizations have multiple business models and are NOT always identifiable to a consumer (company and/or patient).

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Aligning Forces for Quality National Meeting

Peter T . Muller
petertmuller @hotmail.com Degree: MD TitleandRole: Health Care Provider PrimaryAffiliation andTitle: Physician, Center for Pediatrics and Adolescent Medicine PLC Somethingthatpeopledon’tknowaboutmeis: I am an amateur photographer. BiggestAF4QAchievement: I bring to the group the perspective of the average working private physician who owns his own practice.

Humboldt County Alan Glaseroff
alang@hdnfmc.com Degree: MD TitleandRole: Project Co-Director PrimaryAffiliationand Title: Chief Medical Officer, Humboldt-Del Norte Independent Practice Association BiggestAF4QAchievement: Our convening town hall meeting, which was shown on local cable access TV and broadcast live on the local NPR station.

Vernice Davis Anthony
vdanthony@gdahc.org Degree: MPH TitleandRole: Member, Leadership Team PrimaryAffiliation andTitle: President and Chief Executive Officer, Greater Detroit Area Health Council Somethingthatpeopledon’tknowaboutmeis: My favorite TV show is Detroit 187. Check it out! BiggestAF4QAchievement: The improvement in quality in our region as documented by www. mycarecompare.org. Thanks to RWJF and all of our volunteers!

Jessica OsborneStafsnes
jessica@communityhealthalliance.org TitleandRole: Consumer Engagement Specialist PrimaryAffiliation andTitle: Consumer Engagement Coordinator, Community Health Alliance of Humboldt-Del Norte, Inc. Somethingthatpeopledon’tknowaboutmeis: I want to purchase and restore a Victorian home one day. I have no practical restoration experience but I appreciate a good learning opportunity!

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Aligning Forces for Quality Communities

Katie Coventry
katiequilts@aol.com TitleandRole: Consumer Advocate P  rimaryAffiliation andTitle: Master Trainer, Our Pathways to Health and Member, Peer Outreach and Education Team Somethingthatpeopledon’tknowaboutmeis: I am a jewelry artisan. ThebiggestlessonI’velearnedinAF4Q2.0is: During AF4Q 2.0, I’ve gained a lot of experience helping others become empowered and educated consumers — particularly around issues of quality health care.

Linda D’Agati
ldagati@hdnfmc.com TitleandRole: Member, PM/PR Team PrimaryAffiliation andTitle: Chief Operating Officer, Humboldt-Del Norte Independent Practice Association and Foundation for Medical Care BiggestAF4QAchievement: Being recognized by the Integrated Healthcare Association for being in the top 20 percent of medical groups in California for the 2008 pay-for-performance program awards.

Martin C . Love Laura McEwen
laura@communityhealthalliance.org Degree: MS, RD TitleandRole: Project Director PrimaryAffiliation andTitle: Executive Director, Community Health Alliance of Humboldt-Del Norte, Inc. Somethingthatpeopledon’tknowaboutme is: I have a passion about stories of adventure in extreme snowy conditions – polar explorers, Mt. Everest and Iditarod, etc, but I don’t actually like being in snow myself. ThebiggestlessonI’velearnedinAF4Q2.0is: Engaging consumers is challenging, but it also brings some of the greatest rewards. mlove@hdnipa.com Degree: MBA TitleandRole: Member, Physician Group PrimaryAffiliation andTitle: Chief Executive Officer, Humboldt Del Norte Independent Practice Association

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Aligning Forces for Quality National Meeting

Nancy Ortiz
bownbuffalo @suddenlink.net TitleandRole: Volunteer Consumer Leader P  rimaryAffiliation andTitle: Master Trainer, Our Pathways to Health and Chair, Peer Outreach and Education Team Somethingthatpeopledon’tknowaboutmeis: I love to go to Zumba class! ThebiggestlessonI’velearnedinAF4Q2.0is: In participation with CDSMP, I constantly see that there are so many steps that we can take to better self-manage our health. It is empowering to experience that and foster that experience in others.

Tory Starr
tory.starr@stjoe.org Degrees: MSN, RN, CIC TitleandRole: Program Director, Care Transition Program PrimaryAffiliationand Title: Regional Director of Performance Improvement and Quality Management, St. Joseph Health System-Humboldt County Somethingthatpeopledon’tknowaboutmeis: I prefer riding my Harley with friends in search of good wine, food, music and fun.

Kansas City, Missouri Catherine Davis
cdavis20@ford.com Degrees: MSN, PhD TitleandRole: Project Director PrimaryAffiliation andTitle: Executive Director, Kansas City Quality Improvement Consortium Somethingthatpeopledon’tknowaboutmeis: I lived in Saudi Arabia for two years. ThebiggestlessonI’velearnedinAF4Q2.0is: Consumers want to be involved and physicians do survive public reporting.

Sharon M . Hunter
sharon.hunter@stjoe.org Degree: PHN TitleandRole: Coordinator, Care Transitions Program PrimaryAffiliationand Title: Care Transitions Program Coordinator, St. Joseph Health System — Humboldt County Somethingthatpeopledon’tknowaboutmeis: I flew a plane solo before I had my driver’s license.

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Aligning Forces for Quality Communities

Clyde E . Bolton
clyde_bolton @kcmo.org Degree: MSA TitleandRole: Member, Community Advisory Board PrimaryAffiliation andTitle: Deputy Director, Kansas City, Missouri Health Department Somethingthatpeopledon’tknowaboutmeis: I lived for four years in foreign countries. ThebiggestlessonI’velearnedinAF4Q2.0 is: Expanded uses and application in the public health sector. We are supporting national efforts for national public health accreditation. In addition to health quality improvement, the learning is supporting accreditation efforts.

Gregg Yoshito Shibata
gshibata@kcqic.org TitleandRole: Alliance Staff PrimaryAffiliation andTitle: Vice President, Programming and Accountability Kansas City Quality Improvement Consortium Somethingthatpeopledon’tknowaboutme is: My family and I regularly travel back to Japan so we’ve discovered a number of “off the beaten path” places and experiences. Let me help you set up your tour one day! ThebiggestlessonI’velearnedinAF4Q2.0 is: Improvement requires strategies that address “both sides of the counter,” the health care system and also the patients.

Gabriela Flores
giflores@cmh.edu Degrees: MSM T  itleandRole: Member, Community Advisory Board and Project Leader, HQN Improving Language Services P  rimaryAffiliationandTitle: Project Manager, Office of Equity and Diversity — Children’s Mercy Hospitals and Clinics Somethingthatpeopledon’tknowaboutmeis: I am Latina and speak Spanish. ThebiggestlessonI’velearnedinAF4Q2.0is: It takes a village to truly improve quality.

Johnny Barnett Simpson
jsimpson5@kc.rr.com Degrees: MPM T  itleandRole: Community Advisory Board Member, KCQIC Board of Directors PrimaryAffiliationandTitle: Chief Financial Officer, Northland Diversity Council Somethingthatpeopledon’tknowaboutmeis: I made my first visit to South Africa, Botswana and Zimbabwe this fall. ThebiggestlessonI’velearnedinAF4Q2.0is: As a consumer advocate, how to effectively engage the medical professionals on the board in win-win strategies.

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Aligning Forces for Quality National Meeting

Kathryn A . Knotts
kathryn.knotts @tmcmed.org Degree: MS TitleandRole: Community Stakeholder PrimaryAffiliation andTitle: Government Relations Specialist, Truman Medical Centers Somethingthatpeopledon’tknowaboutmeis: My husband and I have the same birthday. ThebiggestlessonI’velearnedinAF4Q2.0is: The importance of helping patients become more knowledgeable about and involved in their care.

Ruth Ramsey
ramseyr6037 @sbcglobal.net TitleandRole: Community Engagement Advocate PrimaryAffiliationand Title: Publisher, Our Health Matters www. kcourhealthmatters.com Somethingthatpeopledon’tknowaboutmeis: I love a challenge. ThebiggestlessonI’velearnedinAF4Q2.0is: Policies and systems can improve when individuals agree to pursue a common goal that is good for the community.

Rosemary Graves
rgraves10@kc.rr.com Degree: PhD TitleandRole: Program Planner PrimaryAffiliationand Title: Program Planner, Kansas City Quality Improvement Consortium Somethingthatpeopledon’tknowaboutmeis: I love all kinds of music. ThebiggestlessonI’velearnedinAF4Q2.0is: The power of a sharing network.

Wanda P . Jones
wjones @encompassmed.com Degree: MA, NE-BC TitleandRole: Registered Nurse and Health Care Provider PrimaryAffiliation andTitle: Registered Nurse and Office Manager, Encompass Medical Group Somethingthatpeopledon’tknowaboutmeis: I’m retired from the Air Force. ThebiggestlessonI’velearnedinAF4Q2.0is: Information technology will be a big factor in helping providers to improve the quality of care for patients.

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Aligning Forces for Quality Communities

Maine Alexander G . Dragatsi
alexander.dragatsi @maine.gov Degree: MPH P  rimaryAffiliation andTitle: Program Coordinator, Maine Quality Forum, Dirigo Health Agency Somethingthatpeopledon’tknowaboutmeis: I’ve lived in four different countries at one time or another.

Jean Grigsby
jgrigsby@maine qualitycounts.org Degree: MA TitleandRole: Communications Specialist PrimaryAffiliation andTitle: Communications Manager, Quality Counts Somethingthatpeopledon’tknowaboutme is: I have a collection of more than 100 PEZ dispensers.

Jennie Pirkl
jennie@maine peoplesalliance.org Degree: MSW, MPH TitleandRole: Consumer Advocate PrimaryAffiliation andTitle: Statewide Health Care Organizer, Maine People’s Alliance Somethingthatpeopledon’tknowaboutmeis: I spent a semester in Florence, Italy.

Brenda McCormick
brenda.mccormick @maine.gov P  rimaryAffiliation andTitle: Program Manager, Maine Care

David A . White
importedcarsvc @roadrunner.com Degree: RG TitleandRole: Regular Guy, Board P  rimaryAffiliation andTitle: Owner, MDI Imported Car Service Somethingthatpeopledon’tknowaboutmeis: I play croquet. ThebiggestlessonI’velearnedinAF4Q2.0is: Talk openly with them about their expectations of our health care system.

ThebiggestlessonI’velearnedinAF4Q2.0is: We have created an online forum for consumers to share stories about their experiences with health care in Maine.

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Aligning Forces for Quality National Meeting

Jessica L . Loney
jloney @midcoasthealth.com Degrees: RN, MSN TitleandRole: Contractor supporting health care provider training on REL data collection and coordinating the Maine REL Community Partnership. PrimaryAffiliationandTitle: Community Health Education Coordinator, Mid Coast Hospital Somethingthatpeopledon’tknowaboutmeis: I collect nickels and dimes that were produced prior to 1965. ThebiggestlessonI’velearnedinAF4Q2.0 is: I’ve learned the importance of relating the significance of accurate data collection to health providers as well as consumers.

Kim Humphrey
kfh2000 @roadrunner.com Degree: MPH TitleandRole: Consumer, Consumer Engagement PrimaryAffiliation andTitle: Consumer, Consumer Advisory Committee Maine Patient Centered Medical Home Pilot Somethingthatpeopledon’tknowaboutmeis: I lived in a train boxcar in the desert on a Navajo reservation.

Lisa M . Letourneau
letourneau.lisa @gmail.com Degrees: MD, MPH

Kait B . Roe
kaitbr1@yahoo.com TitleandRole: Consumer Consultant and Advocate PrimaryAffiliation andTitle: Consumer Representative, PCMH Pilot Project in Maine, Member, Patient Family Leadership Team and Consumer Representative, MaineCare (Medicaid) Advisory Committee Somethingthatpeopledon’tknowaboutmeis: I work for an Australian Rescue Organization and walk dogs for friends and neighbors in my spare time.

TitleandRole: Quality Improvement Physician Lead PrimaryAffiliationand Title: Executive Director, Quality Counts Somethingthatpeopledon’tknowaboutmeis: Each year I enjoy riding a three-day, 180 mile bike trek with my daughter, who started riding the trek on a tandem when she was nine years old! ThebiggestlessonI’velearnedinAF4Q2.0is: It’s impossible to “over communicate” our work. With so much going on in the improvement arena, we need to make it clear how our various efforts support our common goal of improving care, and get better about telling our story!

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Aligning Forces for Quality Communities

Michael J . Blanchard
mikeblanchard @maine.rr.com TitleandRole: Consumer Representative PrimaryAffiliation andTitle: Peer Patient Navigator, Amistad, Inc. Somethingthatpeopledon’tknowaboutmeis: I was a singer in a cover band.

Sharron Sieleman
sieleman@cmhc.org Degrees: RN, MSN TitleandRole: Nurse Executive and AF4Q Task Force PrimaryAffiliation andTitle: Vice President of Nursing, Central Maine Medical Center Somethingthatpeopledon’tknowaboutmeis: I was a licensed projectionist for the state during nursing school. ThebiggestlessonI’velearnedinAF4Q2.0is: The essential communication and collaboration with our community that’s required.

Poppy Thacher Arford
parford@comcast.net Degree: BASW TitleandRole: Consumer Representative PrimaryAffiliation andTitle: Member, Maine Patient Centered Medical Home (PCMH) Pilot and AF4Q Patient Family Leadership Team Somethingthatpeopledon’tknowaboutmeis: I love running and plan on doing so in Orlando! ThebiggestlessonI’velearnedinAF4Q2.0is: I have learned how important the voice of each Alliance member: consumer, provider, purchaser and payer alike, is to the success of the AF4Q initiative.

Ted Rooney
trooney @healthandwork.com Degrees: RN, MPH TitleandRole: Project Director PrimaryAffiliation andTitle: Project Leader, Maine Health Management Coalition ThebiggestlessonI’velearnedinAF4Q2.0is: Collaboration is a labor of love!

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Aligning Forces for Quality National Meeting

Trevor Putnoky
tputnoky@mehmc.org TitleandRole: Communications Specialist P  rimaryAffiliationand Title: Communications Specialist, Maine Health Management Coalition Somethingthatpeopledon’tknowaboutmeis: One thing people may not know about me is that I’m a direct descendent of Attila the Hun. Common Table

La Don L . Jones
ladon.jones @memphis.edu Degrees: PhD, MHA, RN TitleandRole: Steering Committee Member, Healthy Memphis PrimaryAffiliationandTitle: Program Director, University of Memphis, Health Administration Somethingthatpeopledon’tknowaboutmeis: I sing in a 17 piece jazz orchestra.

Memphis, Tennessee Connie S . Binkowitz
connie.binkowitz@ healthymemphis.org Degree: MCRP TitleandRole: Support Staff PrimaryAffiliationand Title: Project Manager for Equity and Neighborhood Transformation, Healthy Memphis Common Table Somethingthatpeopledon’tknowaboutmeis: I used to grow orchids and I am an avid gardener. ThebiggestlessonI’velearnedinAF4Q2.0 is: The importance of language and dialogue in engendering a readiness for transformation.

Margaret Thorman Hartig
mhartig@uthsc.edu Degrees: PhD, APRNBC, FAANP T  itleandRole: Board Member, Healthy Memphis Common Table PrimaryAffiliationandTitle: Professor and Department Chair, University of Tennessee Health Science Center Somethingthatpeopledon’tknowaboutmeis: I’m the oldest of seven kids. ThebiggestlessonI’velearnedinAF4Q2.0is: The potential influence of performance reporting to affect provider behavior. While there may be resistance at first, most often there is an additional drive to improve the results in future reports.

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Aligning Forces for Quality Communities

Patricia D . Tosti
patti.tosti@ healthymemphis.org TitleandRole: Project Manager, Healthy Memphis Common Table Somethingthatpeople don’tknowaboutmeis: I lived in Galway, Ireland for a semester in college. ThebiggestlessonI’velearnedinAF4Q2.0is: If there is difficulty with meeting an expectation of AF4Q, a TA provider is always available for support.

Minnesota Jim Chase
chase @mnhealthcare.org Degree: MHA TitleandRole: Project Director P  rimaryAffiliation andTitle: President, MN Community Measurement Somethingthatpeopledon’tknowaboutmeis: I visit my family in Guam each year.

ReneéS.Frazier
renee.frazier@ healthymemphis.org Degree: MHSA T  itleandRole: Project Director PrimaryAffiliation andTitle: Chief Executive Officer, Healthy Memphis Common Table Somethingthatpeopledon’tknowaboutmeis: I have been married 36 years. ThebiggestlessonI’velearnedinAF4Q2.0is: This is extremely important, but very difficult work.

John Sakowski
John.Sakowski@icsi.org TitleandRole: Interim President and Chief Operating Officer, Institute for Clinical Systems Improvement

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Aligning Forces for Quality National Meeting

Kris Soegaard
ksoegaard@bhcag.org TitleandRole: Member, Leadership Team and Consumer Engagement Workgroup P  rimaryAffiliationand Title: Chief Operating Officer, Buyers Healthcare Action Group Somethingthatpeopledon’tknowaboutmeis: During an earlier stage of my life I was a vocalist in a band and was named an honorary Eagle Scout to perform at their national meeting. BiggestAF4QAchievement: Our consumer engagement work with cultural communities to gain a better understanding on how to ask about REL and talking to different communities about diabetes and the D5.

Puget Sound Chuck Santon
csanton@pugetsound healthalliance.org T  itleandRole: Consumer Engagement Specialist Somethingthatpeople don’tknowaboutme is: I lived in Kyoto, Japan for many years and speak Japanese. ThebiggestlessonI’velearnedinAF4Q2.0is: The level of patient engagement and activation, as described by Judith Hibbard, is predictive of some behaviors. Now, I wonder how it relates to health risk profiles, as described by Dee Eddington.

Mark S . Pregler Laura Bloom
Bloom@mncm.org Degree: MBA TitleandRole: Project Manager P  rimaryAffiliationand Title: Project Manager, MN Community Measurement Somethingthatpeopledon’tknowaboutmeis: I kayaked the Napalí coast in Hawaii (23 miles) during my second-ever kayak outing. BiggestAF4QAchievement: The recent launch and promotion of consumer-friendly enhancements to the MN HealthScores website. Check them out at mnhealthscores.org. mpregler@pugetsound healthalliance.org T  itleandRole: Director of Performance Measurement, Puget Sound Health Alliance Somethingthatpeople don’tknowaboutme is: My favorite place to be is with my family in a remote, back-country wilderness enjoying the simplicity and solitude of life.

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Aligning Forces for Quality Communities

Mary O . McWilliams
mary@pugetsound healthalliance.org Degree: MHA TitleandRole: Member, Leadership Team PrimaryAffiliation andTitle: Executive Director, Puget Sound Health Alliance

South Central Pennsylvania Christine Helwig Amy
camy@wellspan.org TitleandRole: Project Director P  rimaryAffiliation andTitle: Project Coordinator, Health York County Coalition Somethingthatpeopledon’tknowaboutme is: At age six, I taught myself how to swim two days after almost drowning in the neighbor’s swimming pool. ThebiggestlessonI’velearnedinAF4Q2.0is: It takes time and dedication, but “a small group of thoughtful, committed citizens can change the world.” — Thank you Margaret Mead.

Susie Dade
sdade@pugetsound healthalliance.org Degree: MPA T  itleandRole: Project Director, Aligning Forces for Quality and Alliance Director of Performance Improvement Somethingthatpeopledon’tknowaboutme is: I was held captive for a summer in the Reese’s Peanut Butter Cup factory. ThebiggestlessonI’velearnedinAF4Q2.0is: Convening payers and providers to collaborate on payment reform significantly accelerates the aging process.

Erik D . Muther
erik.muther@phcqa.org TitleandRole: Subject Matter Expert, Inpatient Quality Measures and Hospital Reporting P  rimaryAffiliation andTitle: Executive Director, Pennsylvania Health Care Quality Alliance Somethingthatpeopledon’tknowaboutmeis: I attended eight different schools in five countries on four continents between grades one and 12. ThebiggestlessonI’velearnedinAF4Q2.0is: Importance of provider buy-in.

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Aligning Forces for Quality National Meeting

Eve . E Gardner
egardner@wellspan.org Degree: MBA TitleandRole: Consumer Organization Representative PrimaryAffiliation andTitle: Executive Director, Healthy York Network Somethingthatpeopledon’tknowaboutmeis: I like to fly fish. ThebiggestlessonI’velearnedinAF4Q2.0is: The effort to improve health care quality, while tremendous, is well worth the time and energy invested. The “I Can!” Challenge is a classic example of a job well done.

Karen E . Jones
kjones@wellspan.org Degree: MD TitleandRole: Chair, Physician Advisory Council PrimaryAffiliation andTitle: Medical Director of Quality and Inovation, Wellspan Medical Group ThebiggestlessonI’velearnedinAF4Q2.0 is: Practices in a collaborative can get engaged, sharing with one another over a dinner meeting instead of a full one–two day learning session.

Rush L . Gross
rgross3@wellspan.org TitleandRole: Planned Care Coordinator P  rimaryAffiliation andTitle: Planned Care Coordinator, Wellspan Health Somethingthatpeople don’tknowaboutmeis: I once had breakfast with Brigadier General Charles Duke Jr., Apollo 16 atronaut who walked on the moon and shared all the stories about his mission.

Jennifer Englerth
jenglerth @familyfirsthealth.org TitleandRole: Chair, Consumer Advisory Council PrimaryAffiliation andTitle: Executive Director, Family First Health Somethingthatpeopledon’tknowaboutmeis: Every significant male in my life is a “Tom,” father, brother, husband, father-in-law and son. ThebiggestlessonI’velearnedinAF4Q2.0 is: Engagement means something different to everyone. Offering choices in opportunities for clinician engagement has resulted in increased involvement in our projects.

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Aligning Forces for Quality Communities

Samantha M . Obeck
Sobeck@mhyork.org Degrees: RN, MS TitleandRole: Chair, Nurses Council PrimaryAffiliation andTitle: Quality Nurse, Aligning Forces for Quality and Clinical Nurse Educator, Memorial Hospital Somethingthatpeopledon’tknowaboutmeis: I love skiing and camping with my family. ThebiggestlessonI’velearnedinAF4Q2.0 is: The efforts of many to work together, the Consumer’s Council, The Physician’s Council and the Nurse’s Council, can promote positive outcomes for our community.

Cynthia J . Hines
hinescyj @trinity-health.org Degree: MSA TitleandRole: Diversity and Language Resource PrimaryAffiliation andTitle: Director of Employment and Diversity, Mercy Health Partners Somethingthatpeopledon’tknowaboutmeis: I worked at the 1984 Olympics in Los Angeles. BiggestAF4QAchievement: Establishing the collection of REL data for inpatients and analyzing that data versus clinical outcomes.

West Michigan Bob Van Eck
Degree: MPA T  itleandRole: Associate Vice President of Clinical Quality Improvement, Priority Health

Frank Remington Sprague
spraguer@trinityhealth.org Degree: MD TitleandRole: Vice President and Chief Medical Officer PrimaryAffiliationandTitle: Mercy Health Partners, Muskegon, MI Somethingthatpeopledon’tknowaboutmeis: I am an actor in community theater productions. BiggestAF4QAchievement: Participated in convening community members to promote the initiative and alleviate anxiety.

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Aligning Forces for Quality National Meeting

Robert Parrish
parrish53@aol.com Degree: MM TitleandRole: Project Director, Alliance for Health Somethingthatpeople don’tknowaboutme is: I love to read spy novels for relaxation. BiggestAF4QAchievement: Creating the Rethink Healthy consumer Website, with embedded performance reports.

Shannon L . Wilson
swilson@afh.org Degree: MPH TitleandRole: Team Lead P  rimaryAffiliation andTitle: Assistant Vice Principal, Alliance for Health Somethingthatpeopledon’tknowaboutmeis: I like peanut M&M’s without peanuts. BiggestAF4QAchievement: Strategic partnerships take time to develop.

Rosa L . Fraga
rosalfraga@yahoo.com Degree: MA TitleandRole: Chair, Community Engagement Committee P  rimaryAffiliationand Title: Principal, Holy Name of Jesus Catholic School Somethingthatpeopledon’tknowaboutmeis: I have raised five foster sons. BiggestAF4QAchievement: Have advocated for Spanish language translation of AF4Q materials and Website in Spanish, too. We are now able to bring our consumer materials to an audience often overlooked because of language barriers.

Sharon M . Cook
sharon.cook @amway.com TitleandRole: Corporate Representative PrimaryAffiliationand Title: Director of Global Compensation and Benefits, Amway Corporation BiggestAF4QAchievement: Helped secure the commitment and participation of Amway, one of West Michigan’s larger employers, in AF4Q.

Vondie Moore Woodbury
woodbur@mchp.org Degree: MPA PrimaryAffiliation andTitle: Director of Community Benefit, Mercy Health Partners Trinity Health Director, Coordinated Community Benefit Affairs and Executive Director, Muskegon Community Health Project

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Aligning Forces for Quality Communities

Western New York Carolyn Kerl
kerlca33@aol.com Degree: MBA TitleandRole: Communications Liaison

Kerry L . Mihalko
kmihalko@stny.rr.com Degrees: RD, CDE TitleandRole: Consumer Engagement Associate, Chautauqua County Health Network and P² Collaborative of Western New York PrimaryAffiliationandTitle: Owner, Nutrition To Go Somethingthatpeopledon’tknowaboutmeis: I love to watch sports! ThebiggestlessonI’velearnedinAF4Q2.0 is: When designing programs for health care consumers, it is vitally important to talk to “real” consumers not only consumer advocates. Our Consumer Advisory Teams have provided valuable feedback on various projects.

Carol Cassell
carol@p2wny.org PrimaryAffiliation andTitle: Director, Western New York Community Health Planning Institute S  omethingthatpeople don’tknowaboutme is: I played basketball competitively. BiggestAF4QAchievement: Developing and aligning community health planning with the AF4Q priority initiatives.

Kevin J . Donovan
kjdonovan @nedistrictenergy.org TitleandRole: Board Chairman, P² Collaborative of Western New York Somethingthat peopledon’tknowaboutmeis: I have ran five marathons. BiggestAF4QAchievement: Began bringing business leaders to the realization of their role in advancing low-cost quality health care.

Karen Blount
blount.karen @healthnow.org Degrees: RN, PNP PrimaryAffiliation andTitle: Vice President of Health Care Services, BlueCross BlueShield of WNY

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Aligning Forces for Quality National Meeting

Maureen Millane
millane@canisius.edu Degrees: PhD, MBA TitleandRole: Board Member, P² Collaborative of Western New York PrimaryAffiliation andTitle: Executive Director and Associate Dean, Canisius College

Tracy Sawicki
sawickit @usa.redcross.org TitleandRole: Consumer Engagement Team Lead PrimaryAffiliationand Title: Assistant Executive Director, American Red Cross Somethingthatpeopledon’tknowaboutmeis: I love to carve pumpkins. BiggestAF4QAchievement: Creation of Consumer Advisory Teams throughout the region.

Shelley B . Hirshberg
shelley@p2wny.org Degree: MA TitleandRole: Project Director PrimaryAffiliation andTitle: Executive Director, P² Collaborative of Western New York Somethingthatpeopledon’tknowaboutme is: My husband and I just celebrated our 40th Anniversary and we still like each other! BiggestAF4QAchievement: P² became an extension agent of the upstate NY REC and we are a partner with WNY RHIO in the Beacon Community initiative. We also successfully launched three consumer advisory teams representing the WNY region.

Willamette Valley, Oregon Ardis Belknap
ardis.belknap @gmail.com Degree: MBA T  itleandRole: Quality Manager, Organizational Development and Representative, Society of Quality Purchaser PrimaryAffiliationandTitle: Human Resources, City of Springfield, OR Somethingthatpeopledon’tknowaboutmeis: I live on a farm and drive my tractor as often as my car. ThebiggestlessonI’velearnedinAF4Q2.0is: The engagement of consumers is laborious and takes a multipronged effort.

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Aligning Forces for Quality Communities

David Shute
david.shute @greenfieldhealth.com Degree: MD TitleandRole: Medical Director PrimaryAffiliation andTitle: Community Relations Coordinator, Oregon Health Care Quality Corporation Somethingthatpeopledon’tknowaboutmeis: Lived in Turkey as an exchange student.

Katrina R . Kahl
katrina.kahl @q-corp.org Degree: MPH TitleandRole: Director of Communication, Oregon Health Care Quality Corporation Somethingthatpeopledon’tknowaboutme is: I just moved back to Portland from New York City! BiggestAF4QAchievement: I joined Oregon Health Care Quality Corporation in October 2010. I am excited to be onboard for the next successful round of AF4Q.

Joe Zaaer
jbandlmzaerr @comcast.net Degree: PhD T  itleandRole: Consumer PrimaryAffiliation andTitle: Health Care for All Oregon Somethingthatpeopledon’tknowaboutmeis: I am a retired forestry professor.

Lori Lambert
lori.lambert @q-corp.org Degree: MA TitleandRole: Data Project Manager PrimaryAffiliation andTitle: Data Project Manager, Oregon Health Care Quality Corporation Somethingthatpeopledon’tknowaboutmeis: I bake a mean pie.

Joyce DeMonnin
jdemonnin@aarp.org Degree: MPH PrimaryAffiliation andTitle: Director of Public Outreach, AARP of Oregon

Mike Bragg
mike.bragg @providence.org TitleandRole: Measurement and Reporting Team PrimaryAffiliation andTitle: Director of Clinical Performance Measurement, Providence Health & Services

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Aligning Forces for Quality National Meeting

Nancy Clarke
nancy.clarke@q-corp.org TitleandRole: Project Director PrimaryAffiliation andTitle: Executive Director, Oregon Health Care Quality Corporation Somethingthatpeopledon’tknowaboutmeis: I was the tallest person in my fifth grade class. for Healthcare Quality

Cynthia Schlough
cschlough@wchq.org TitleandRole: Project Director PrimaryAffiliation andTitle: Director of Strategic Partnerships, Wisconsin Collaborative Somethingthatpeopledon’tknowaboutmeis: I enjoy winter camping; it is an awesome experience. ThebiggestlessonI’velearnedinAF4Q2.0is: Payment and reimbursement systems must be reoriented to reward quality and performance improvement.

Stephanie Renfro
stephanie.renfro @q-corp.org Degree: MS TitleandRole: Health Information Specialist, Oregon Health Care Quality Corporation Somethingthatpeopledon’tknowaboutmeis: I lived in China for a year.

Dianne Kiehl
dkiehl@businesshealth caregroup.org Degrees: RN, CLT TitleandRole: Member, Leadership Team PrimaryAffiliation andTitle: Executive Director, Business Health Care Group of Southeast Wisconsin BiggestAF4QAchievement: Developing documents that are being used across Wisconsin to share important information with employees, health plan enrollees, consumers and patients about quality health care.

Wisconsin Christopher Queram
cqueram@wchq.org Degree: MA TitleandRole: Member, Leadership Team PrimaryAffiliation andTitle: President and Chief Executive Officer, Wisconsin Collaborative for Healthcare Quality Somethingthatpeopledon’tknowaboutmeis: I have a single digit golf handicap. ThebiggestlessonI’velearnedinAF4Q2.0is: The importance of taking the long view.

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Aligning Forces for Quality Communities

Jennifer A . LaMere
jlamere@business healthcaregroup.org TitleandRole: Purchaser and Business Coalition Representative PrimaryAffiliation andTitle: Project Manager, Business Health Care Group Somethingthatpeopledon’tknowaboutmeis: I ran the Chicago Marathon. ThebiggestlessonI’velearnedinAF4Q2.0is: In order for health care quality to improve, every stakeholder needs to be actively engaged and committed.

Michael O . Linton
mlinton@cwag.org TitleandRole: Coalition of Wisconsin Aging Groups (CWAG) advocate and consumer representative PrimaryAffiliation andTitle: Chairman of the Board and Chief Executive Officer, CWAG Somethingthatpeopledon’tknowaboutmeis: I am a retired telephone technician and work with senior issues and advocacy as a volunteer. I am also involved in other organizations that concern aging and health care issues. ThebiggestlessonI’velearnedinAF4Q2.0is: The extraordinary teamwork and performance efforts that are being initiated.

Kelly Court
kcourt@wha.org Degree: MBA TitleandRole: Member, Leadership Team PrimaryAffiliation andTitle: Chief Quality Officer, Wisconsin Hospital Association and Wisconsin Collaborative for Healthcare Quality Somethingthatpeopledon’tknowaboutme is: I have only been in my role with WHA and WCHQ since September 30, 2010. ThebiggestlessonI’velearnedinAF4Q2.0is: Aligning multiple organizations and agencies around common topics creates a sustainable agenda for change.

Susan L . Turney
susan.turney @wismed.org Degrees: MD, MS TitleandRole: Member, Leadership Team PrimaryAffiliation andTitle: Chief Executive Officer and Executive Vice President, Wisconsin Medical Society Somethingthatpeopledon’tknowaboutmeis: I grew up in Mellen, a town of 900 people and was queen of the Sweetheart’s Ball. ThebiggestlessonI’velearnedinAF4Q2.0 is: What surprised me the most is how simple the concept is to drive improvement and to understand the need for change, yet how difficult it has been to make a sustainable difference.

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The Robert Wood Johnson Foundation

The Robert Wood Johnson Foundation

Alexis D . Levy
alevy@rwjf.org TwitterHandle: @adelevy P  rimaryAffiliation andTitle: Communications Officer, RWJF Somethingthat peopledon’tknowaboutmeis: Before starting my career in communications, I worked as an environmental educator and occasional kayak instructor for the Park Service. ThebiggestlessonI’velearnedinAF4Q2.0 is: The importance of being able to talk about and share lessons from this important work. It’s not easy, but simple things like the video stories everyone shared during the May national meeting make a big difference.

Bianca M . Freda
bfreda@rwjf.org T  itleandRole: Program Associate, RWJF Somethingthatpeople don’tknowaboutme is: I was a competitive springboard diver in college (but never mastered the Triple Lindy). ThebiggestlessonI’velearnedinAF4Q2.0 is: It’s important to set clear stretch goals — the Aligning Forces communities will rise to the occasion.

Claire B . Gibbons
cgibbons@rwjf.org Degrees: PhD, MPH P  rimaryAffiliation andTitle: Research and Evaluation Program Officer, RWJF Somethingthatpeople don’tknowaboutmeis: I’m a mom and acting dad for the next two years while my husband finishes law school! ThebiggestlessonI’velearnedinAF4Q2.0is: Communities learn a tremendous amount just by talking to other communities.

Anne F . Weiss
aweiss@rwjf.org Degree: MPP T  itleandRole: Quality/Equality Team Director, RWJF P  rimaryAffiliation andTitle: Team Director and Senior Program Officer, RWJF Somethingthatpeopledon’tknowaboutmeis: I was a nationally ranked high school debater. BiggestAF4QAchievement: I think I’ve made it to 13 of the 17 communities! Seriously, it’s my privilege and everyone else’s accomplishment.

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Aligning Forces for Quality National Meeting

Dyanne Cano
dcano@rwjf.org TwitterHandle: @dyannecano T  itleandRole: National Urban Fellow, RWJF S  omethingthatpeople don’tknowaboutme is: I am a typography enthusiast.

Michael Painter
mpainter@rwjf.org TwitterHandle: @ paintmd Degrees: JD, MD T  itleandRole: Senior Program Officer, RWJF Somethingthatpeopledon’tknowaboutme is: I’m the last Q/E team member to update this Aligning Forces “Facebook” page! ThebiggestlessonI’velearnedinAF4Q2.0is: The outstanding Aligning Forces local leaders can accomplish truly amazing things. They are the hope of health care transformation. (No pressure.)

Josephine Hearn
jhearn@rwjf.org TwitterHandle: @JosephineHearn T  itleandRole: Communications Associate, RWJF Somethingthatpeople don’tknowaboutmeis: I have hitchhiked in Equatorial Guinea and I have worked (illegally) as a web programmer in Argentina.

Pam S . Dickson
pdickson@rwjf.org Degree: MBA P  rimaryAffiliationand Title: Deputy Director, Health Care Group Somethingthat peopledon’tknow aboutmeis: My husband and I celebrate our anniversary in a different state every year.

Lori K . Grubstein
lgrubst@rwjf.org Degrees: MPH, MPA, MSW T  itleandRole: Program Officer, RWJF Somethingthatpeople don’tknowaboutme is: I enjoy frequenting garage sales, but not having them.

Susan Mende
smende@rwjf.org Degrees: RN, MPH T  itleandRole: Senior Program Officer, RWJF Somethingthatpeople don’tknowabout meis: I am a trained veterinary technician — tried animals then went on to people (nursing). Still consider dogs the best conversationalists. BiggestAF4QAchievement: Led team that defined consumer engagement goals and resources to support communities to achieve them.

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The George Washington University

The George Washington University

Angelia Bowman
angelia.bowman @gwumc.edu Degree: MS T  itleandRole: Senior Research Associate for Quality Improvement, National Program Office P  rimaryAffiliationandTitle: Senior Research Associate for Quality Improvement, Center for Health Care Quality, George Washington University Somethingthatpeopledon’tknowaboutmeis: When I was 13, I won first place in Wyoming’s Young Author Awards for Seventh Grade Poetry. As a result, my teenage angst got a full-page spread in The Sheridan Press. ThebiggestlessonI’velearnedinAF4Q2.0 is: Through work on Transforming Care at the Beside (TCAB), how to conduct a Deep Dive and a Snorkel.

Christina Rowland
christina.rowland @gwumc.edu Degree: MPH T  itleandRole: Senior Research Associate for Regional Support, National Program Office P  rimaryAffiliationandTitle: Senior Research Associate, Center for Health Care Quality, George Washington University Somethingthatpeopledon’tknowaboutmeis: I have over 36 first cousins. BiggestAF4QAchievement: Participating in nearly 40 interviews exploring AF4Q providers’ collection and use of race, ethnicity and language data.

Cindy Keltner
cynthia.keltner @hcqinstitute.org TwitterHandle: @cjkeltner Degree: MPA T  itleandRole: Executive Director, Regional Support Team Staff P  rimaryAffiliationandTitle: Executive Director, HealthCare Quality Institute Somethingthatpeopledon’tknowaboutmeis: I am only here because the meeting is in Orlando and I am hoping to get a glimpse of Mickey. ThebiggestlessonI’velearnedinAF4Q2.0is: It always takes five times longer to do something than you anticipate and plan.

Catherine West
cathy.west@gwumc.edu Degrees: MS, RN TitleandRole: Quality Improvement Leader, Hospital Quality Network: Improving Language Services, National Program Office P  rimaryAffiliationandTitle: Senior Research Scientist, Center for Health Care Quality, George Washington University Somethingthatpeopledon’tknowaboutmeis: I am a descendant of Thomas Jefferson and my husband is a descendant of Andrew Jackson. BiggestAF4QAchievement: Led the Language Quality Improvement Collaborative.

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Aligning Forces for Quality National Meeting

Debora Goetz Goldberg
debora.goldberg @gwu.edu Degree: PhD PrimaryAffiliationand Title: Assistant Research Professor, Center for Health Care Quality, George Washington University Somethingthatpeopledon’tknowaboutmeis: I assisted with the implementation of a five-year national health care plan in Guyana.

Fatema Salam
fatema.salam @gwumc.edu Degree: MPH TitleandRole: Regional Support Manager, National Program Office PrimaryAffiliationand Title: Senior Research Scientist, Center for Health Care Quality, George Washington University Somethingthatpeopledon’tknowaboutmeis: I was a ballerina until age 17; until I realized that it won’t pay the rent. Ironically, I became an English major in college, which also does not pay the rent. ThebiggestlessonI’velearnedinAF4Q2.0 is: Becoming comfortable making mid-course corrections. Just because something sounds good on paper, doesn’t mean it is going to work!

Deborah Roseman
deborah.roseman @gwumc.edu Degree: MPH TitleandRole: Regional Support Manager, National Program Office P  rimaryAffiliationandTitle: Research Scientist, Center for Health Care Quality, George Washington University Somethingthatpeopledon’tknowaboutmeis: I can say “your mother is a fish” in 50 languages. BiggestAF4QAchievement: Developed relationships with my five assigned communities to facilitate and highlight their success in AF4Q.

Holly Mead
khmead@gwu.edu Degree: PhD P  rimaryAffiliationand Title: Assistant Professor of Health Policy, Center for Health Care Quality, George Washington University Somethingthatpeopledon’tknowaboutme is: My great great uncle was the writer Booth Tarkington, who won the Pulitzer Price for fiction for two of his novels The Magnificent Ambersons and Alice Adams. He is one of only three novelists to win the Pulitzer more than once. ThebiggestlessonI’velearnedinAF4Q2.0is: The communities have ranged in their capacity to meet the dashboard measures, but all are working hard to meet their goals.

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The George Washington University

Janet P . Moye
janet.moye @gwumc.edu Degrees: PhD, MS, RN, NEA-BC TitleandRole: Associate Director, National Program Office P  rimaryAffiliationandTitle: Lead Research Scientist, Center for Health Care Quality, George Washington University Somethingthatpeopledon’tknowaboutmeis: I am the oldest of seven children. BiggestAF4QAchievement: Enrolling over 140 hospitals in the Hospital Quality Network.

Jesse Pines
jesse.pines@gwumc.edu Degrees: MD, MBA, MSCE TitleandRole: Faculty, Hospital Quality Network: Increasing Throughput PrimaryAffiliation andTitle: Director, Center for Health Care Quality, George Washington University and Associate Professor of Emergency Medicine and Health Policy Somethingthatpeopledon’tknowaboutmeis: I do my best work after 11 pm.

Jennifer Bretsch
jennifer.bretsch @gwumc.edu Degree: MS T  itleandRole: Senior Research Associate for the Hospital Quality Network, National Program Office P  rimaryAffiliationandTitle: Senior Research Associate, Center for Health Care Quality, George Washington University Somethingthatpeopledon’tknowaboutmeis: I played midfielder on my college field hockey and lacrosse teams. ThebiggestlessonI’velearnedinAF4Q2.0is: Training registration/patient access personnel on standardizing the collection of patient race, ethnicity and language data in the ambulatory setting is very similar to training hospital personnel.

Kalpana Ramiah
kalpana.ramiah @gwumc.edu Degrees: DrPH, MPH, MS T  itleandRole: Research Scientist, National Program Office P  rimaryAffiliationandTitle: Research Scientist, Center for Health Care Quality, George Washington University Somethingthatpeopledon’tknowaboutmeis: This is my first time ever visiting Disney World!

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Aligning Forces for Quality National Meeting

Katherine Browne
katherine.browne @gwumc.edu Degrees: MBA, MHA TitleandRole: Interim Director, National Program Office PrimaryAffiliationand Title: Chief Operating Officer, Center for Health Care Quality, George Washington University Somethingthatpeopledon’tknowaboutmeis: I lost the spelling bee in fourth grade on the word “etcetera.” BiggestAF4QAchievement: I think we made good strides at integrating and managing the technical assistance being provided to the Alliances and hope that going forward we can put better processes in place to maximize the synergies.

Lara A . CartwrightSmith
lara.cartwright-smith @gwumc.edu Degrees: JD, MPH T  itleandRole: Member, Legal Barriers Team, National Program Office P  rimaryAffiliationandTitle: Assistant Research Professor, Center for Health Care Quality, George Washington University BiggestAF4QAchievement: Analyzed and translated the health reform bills for a broad audience. ThebiggestlessonI’velearnedinAF4Q2.0is: The world of health care is moving in the direction that AF4Q is already headed.

Katherine M . Bryant
katherine.bryant @gwumc.edu TitleandRole: Research Assistant, National Program Office PrimaryAffiliationand Title: Research Assistant to the Chief Operating Officer, Center for Health Care Quality, George Washington University Somethingthatpeopledon’tknowaboutmeis: I enjoy painting (with water color) in my free time. BiggestAF4QAchievement: I have helped to facilitate numerous meetings, teleconferences, webinars and other exchanges between essentially every group within AF4Q. National Program Office

Lisa Feng
lisa.feng@gwumc.edu TwitterHandle: @aligningforces Degree: MPH TitleandRole: Senior Research Assistant of Communications and External Relations, P  rimaryAffiliationandTitle: Senior Research Assistant, Center for Health Care Quality, George Washington University Somethingthatpeopledon’tknowaboutmeis: I was interviewed in the Washington Post food section about watermelons. I guess that makes me the resident AF4Q watermelon expert. ThebiggestlessonI’velearnedinAF4Q2.0is: There are things each Alliance can learn from one another. Aligning Forces is one-of-a-kind. We should explore creative ways to nurture that community.

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The George Washington University

Lissette Vaquerano
lissette.vaquerano@ gwumc.edu TitleandRole: Meeting Coordinator, National Program Office PrimaryAffiliation andTitle: Meeting Coordinator, Center for Health Care Quality, George Washington University BiggestAF4QAchievement: Webinars, webinars, webinars. I think I’m a pro now. ThebiggestlessonI’velearnedinAF4Q2.0is: Timing is everything.

M . Cody Simpson
cody.simpson @gwumc.edu TwitterHandle: @mcodysimpson TitleandRole: Senior Research Assistant, Hospital Quality Network, National Program Office P  rimaryAffiliationandTitle: Senior Research Assistant, Center for Health Care Quality, George Washington University Somethingthatpeopledon’tknowaboutme is: I grew up in a small town of less than 2,000 people. BiggestAF4QAchievement: Facilitated enrollment of 140+ hospitals into the Hospital Quality Network.

Lynette Hammond
lynette.hammond @gwumc.edu TwitterHandle: @lynettemph Degree: MPH TitleandRole: Web Communications Specialist, National Program Office P  rimaryAffiliationandTitle: Web Communications Specialist, Center for Health Care Quality, George Washington University Somethingthatpeopledon’tknowaboutmeis: I went skydiving on the North Shore of Oahu. BiggestAF4QAchievement: 1,240 users of Forces4quality.org and still counting!

Marcia J . Wilson
marcia.wilson @gwumc.edu Degrees: PhD, MBA T  itleandRole: Assistant Director, Regional Support, National Program Office P  rimaryAffiliationandTitle: Lead Research Scientist, Center for Health Care Quality, George Washington University Somethingthatpeopledon’tknowaboutmeis: I lived in Switzerland for a year and a half. ThebiggestlessonI’velearnedinAF4Q2.0is: The power of the multi-stakeholder alliance — I am continually amazed at how all the AF4Q Project Directors bring together a diverse group of individuals in their communities and lead them, guide them, herd them towards a common vision.

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Aligning Forces for Quality National Meeting

Mark Zocchi
mark.zocchi @gwumc.edu TitleandRole: Research Assistant, Hospital Quality Network, National Program Office PrimaryAffiliation andTitle: Research Assistant, Center for Health Care Quality, George Washington University Somethingthatpeopledon’tknowaboutmeis: I played for the table tennis team in college. ThebiggestlessonI’velearnedinAF4Q2.0is: Don’t let perfect be the enemy of good!

Vickie Sears
vickie.sears @gwumc.edu Degrees: MS, RN, CPHQ TitleandRole: Quality Improvement Leader for the Hospital Quality Network: Reducing Readmissions, National Program Office P  rimaryAffiliationandTitle: Senior Research Scientist, Center for Health Care Quality, George Washington University BiggestAF4QAchievement: Working with the Alliances and the quality improvement team at the NPO to launch the Hospital Quality Network.

Marsha J . Regenstein
marsha.regenstein @gwumc.edu Degrees: PhD, MCP TitleandRole: Associate Director, National Program Office PrimaryAffiliationand Title: Professor, Center for Health Care Quality, George Washington University Somethingthatpeopledon’tknowaboutmeis: I am a major Elvis Presley fan. ThebiggestlessonI’velearnedinAF4Q2.0 is: Getting the right people at the table working toward a specific set of goals can create a groundswell for change at the community level.

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Technical Assistance Providers

Technical Assistance Providers

Agency for Healthcare Research and Quality Margaret Trinity
margaret.trinity @starpower.net T  itleandRole: Technical Assistance Provider PrimaryAffiliation andTitle: Project Director, Agency for Healthcare Research and Quality, CVE Learning Network

American Board of Medical Specialities & Improving Performance in Practice Jennifer A . Powell
powell@Lspragens.com Degrees: MBA, MPH T  itleandRole: Technical Advisor for Ambulatory Care Quality Improvement PrimaryAffiliation andTitle: Health Care Consultant, Spragens & Associates Somethingthatpeopledon’tknowaboutmeis: Our house has three generations of women living together. BiggestAF4QAchievement: We are just beginning our TA with the AF4Q. We are excited about the tremendous opportunities!

Peggy McNamara
peggy.mcnamara @ahrq.hhs.gov T  itleandRole: Technical Assistance Provider PrimaryAffiliation andTitle: Senior Fellow, Agency for Healthcare Research and Quality

Richard Scoville
richard@rscoville.net Degree: PhD T  itleandRole: Technical Assistance Provider P  rimaryAffiliation andTitle: Improvement Advisor

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Aligning Forces for Quality National Meeting

Sheldon Horowitz
shorowitz@abms.org Degree: MD T  itleandRole: Senior Physician Director and Principal Investigator, Improving Performance in Practice P  rimaryAffiliationandTitle: Special Advisor to the President, American Board of Medical Specialties Somethingthatpeopledon’tknowaboutmeis: I am a “chocolate addict.” Institutes for Research

Kristin Carman
kcarman@air.org Degree: PhD T  itleandRole: Project Director, Consumer Engagement Assistance PrimaryAffiliation andTitle: “Managing Director, American Somethingthatpeopledon’tknowaboutmeis: I won a state basketball championship my senior year of high school. BiggestAF4QAchievement: Learning about and supporting Alliance efforts to engage consumers in their health and health care.

American Institutes for Research Karthik Shyam
kshyam@air.org Degree: MPP T  itleandRole: Consumer Engagement Technical Assistance Provider PrimaryAffiliationand Title: Communications Associate, American Institutes for Research Somethingthatpeopledon’tknowaboutmeis: I collect vinyl LPs. ThebiggestlessonI’velearnedinAF4Q2.0is: Every Alliance is unique! There is no “one size fits all” approach to providing technical assistance.

Lee Thompson
lthompson@air.org Degree: MS T  itleandRole: Project Manager and Technical Assistance Provider P  rimaryAffiliationand Title: Senior Reseacher, American Institutes for Research

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Technical Assistance Providers

California HealthCare Foundation Stephanie Teleki
laurap@bcm.edu Degree: PhD T  itleandRole: Technical Assistance Provider PrimaryAffiliation andTitle: Senior Program Officer, California HealthCare Foundation

Nikki Highsmith
nhighsmith@chcs.org Degree: MPA T  itleandRole: Technical Assistance Provider PrimaryAffiliation andTitle: Senior Vice President, Center for Health Care Strategies Somethingthatpeopledon’tknowaboutmeis: I am a former rock-climber and mountaineer. BiggestAF4QAchievement: Designed and launched the Advancing Primary Care project, which to-date has surveyed over 120 practices serving a high volume of low-income patients in order to understand their practice capabilities and the characteristics that correlate with high- and low-quality care.

Center for Health Care Strategies Dianne Hasselman
dhasselman @chcs.org Degree: MSPH T  itleandRole: Technical Assistance Provider PrimaryAffiliation andTitle: Director of Quality and Equality, Center for Health Care Strategies Somethingthatpeopledon’tknowaboutme is: I recently ran the San Francisco Marathon to celebrate my 40th birthday. ThebiggestlessonI’velearnedinAF4Q2.0 is: Health care reform presents a tremendous opportunity for the Alliances to develop financing vehicles to help sustain ambulatory quality improvement programs and create an environment in which ambulatory quality improvement can thrive.

Roopa Mahadevan
rmahadevan @chcs.org Degree: MA T  itleandRole: Technical Assistance Provider PrimaryAffiliation andTitle: Program Associate, Center for Health Care Strategies Somethingthatpeopledon’tknowaboutmeis: I am a professional Indian classical vocalist. ThebiggestlessonI’velearnedinAF4Q2.0 is: Medicaid race and ethnicity data can be a powerful tool for analyzing and identifying disparities in care.

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Aligning Forces for Quality National Meeting

Tricia McGinnis
tmcginnis@chcs.org Degrees: MPP, MPH T  itleandRole: Technical Assistance Provider PrimaryAffiliationand Title: Senior Program Officer, Center for Health Care Strategies Somethingthatpeopledon’tknowaboutme is: I am originally from Kentucky and attend the Belmont Stakes every year in hopes of seeing the next Triple Crown winner. ThebiggestlessonI’velearnedinAF4Q2.0is: High-volume Medicaid practices are committed to their patients and are eager to be at the AF4Q “table” and participate in Alliance activities in order to strengthen care delivery.

Communication Agencies — DDB Alison Byrne Fields
alison.byrnefields @ddbissues.com TwitterHandle: @abfdc Degree: MPP T  itleandRole: Communications Team Member P  rimaryAffiliationandTitle: Senior Vice President and Managing Director, Issues & Advocacy and Social Media Strategy Director, DDB Somethingthatpeopledon’tknowaboutme is: I have enough headbands to wear a different headband everyday for a month. ThebiggestlessonI’velearnedinAF4Q2.0is: Commitment to collaboration is difficult but necessary.

Cincinnati Children’s Hospital Medical Center Keith Mandel
keith.mandel @cchmc.org Degrees: MD, MPH T  itleandRole: Technical Assistance Provider PrimaryAffiliationand Title: Vice President of Medical Affairs, Physician Hospital Organization

Ray Page
ray.page @sea.tribalddb.com TwitterHandle: @raypage TitleandRole: Communications Team Member PrimaryAffiliationand Title: Creative Director, DDB Issues & Advocacy and Tribal DDB Worldwide Somethingthatpeopledon’tknowaboutmeis: I can do a Robert De Niro impersonation.

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Technical Assistance Providers

Communication Agencies — GYMR Mike Warner
mwarner@gymr.com TitleandRole: Communications Team Member P  rimaryAffiliation andTitle: Vice President, GYMR Public Relations Somethingthatpeopledon’tknowaboutme is: I took eight years of Latin in school and now really wish I spoke Spanish or French. All I really remember from Latin is “semper ubi sub ubi.” BiggestAF4QAchievement: Seeing first hand the level of engagement from policymakers during the Connect visits with communities’ congressional representatives.

Patrick McCabe
pmccabe@gymr.com TitleandRole: Communications Team Member P  rimaryAffiliation andTitle: Partner, GYMR Public Relations Somethingthatpeopledon’tknowaboutmeis: I was my state’s debate champion in high school. ThebiggestlessonI’velearnedinAF4Q2.0is: Truly engaging people to care about the quality of their health care means explaining how poor the quality of their care may be.

Shalaya Henson
shenson@gymr.com TitleandRole: Communications Team Member P  rimaryAffiliation andTitle: Senior Account Executive, GYMR Public Relations Somethingthatpeopledon’tknowaboutmeis: I spent several days in a plastic oxygen tent as a child. ThebiggestlessonI’velearnedinAF4Q2.0is: Getting consumers engaged in quality is tough, but can be achieved!

Nick Ferreyros
nferreyros@gymr.com TitleandRole: Communications Team Member P  rimaryAffiliation andTitle: Senior Account Executive, GYMR Public Relations Somethingthatpeopledon’tknowaboutmeis: I went to the World Cup in South Africa this year. BiggestAF4QAchievement: Helping market and launch the overwhelmingly successful Aligning Forces for Quality Hospital Quality Network!

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Aligning Forces for Quality National Meeting

Communication Agencies — MS&L Chuck Alston
chuck.alston @mslworldwide.com TitleandRole: Communications Team Member PrimaryAffiliation andTitle: Senior Vice President, Director of Public Affairs, MS&L Somethingthatpeopledon’tknowaboutmeis: I love to cook. ThebiggestlessonI’velearnedinAF4Q2.0is: People don’t know good quality from bad quality.

Michael King
michael.king @mslworldwide.com Degree: MA TitleandRole: Communications Team Member PrimaryAffiliationand Title: Vice President, MS&L Somethingthatpeopledon’tknowaboutmeis: I married my next door neighbor. ThebiggestlessonI’velearnedinAF4Q2.0is: Perfect cannot be the enemy of good.

Communication Agencies — Steege Thomson Carol Thomson
cthomson @steegethomson.com TitleandRole: Communications Team Member P  rimaryAffiliation andTitle: President, SteegeThomson

Eva Fowler
eva.fowler @mslworldwide.com Degree: MA TitleandRole: Communications Team Member PrimaryAffiliation andTitle: Account Supervisor, MS&L Somethingthatpeopledon’tknowaboutmeis: I directed a Hollywood photo shoot with the Jonas Brothers for a diabetes PSA campaign. ThebiggestlessonI’velearnedinAF4Q2.0 is: Although it can be challenging, it’s possible to describe performance measures using language that’s both technically accurate and understandable to consumers.

Jill Wacker
jwacker@steege thomson.com Degree: PhD TitleandRole: Communications Team Member P  rimaryAffiliationand Title: Vice President, SteegeThomson Somethingthatpeopledon’tknowaboutmeis: I made the costumes for the fourth grade’s pirate circus. ThebiggestlessonI’velearnedinAF4Q2.0is: I’ve learned how important measurement will be to the future of US health care.

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Technical Assistance Providers

Finding Answers: Disparities Research for Change Amanda R . Clarke
aclarke @bsd.uchicago.edu Degree: MPH T  itleandRole: Project Coordinator, Finding Answers National Program Office P  rimaryAffiliationandTitle: Research Assistant, University of Chicago Somethingthatpeopledon’tknowaboutmeis: For several years, I lived in a rural township on the border of Ghana and Togo in West Africa.

Health Information Technology Resource Center David K . Ahern
dahern@partners.org TwitterHandle: @dahern1 Degree: PhD T  itleandRole: Director, Health Information Technology Resource Center P  rimaryAffiliationandTitle: Assistant Professor in Psychology, Harvard Medical School and Director, Program in Behavioral Informatics and eHealth, Department of Psychiatry, Brigham and Women’s Hospital Somethingthatpeopledon’tknowaboutmeis: I enjoy boating and viewing sunsets on the water. ThebiggestlessonI’velearnedinAF4Q2.0 is: Implementing HIT for quality improvement requires not only financial resources, but expertise and stakeholder buy-in.

Scott Cook
scook1 @bsd.uchicago.edu TwitterHandle: @ScottCook Degree: PhD TitleandRole: Deputy Director, Finding Answers National Program Office P  rimaryAffiliationandTitle: Research Director, The University of Chicago Somethingthatpeopledon’tknowaboutme is: I’ve romped around nature preserves and rainforests in Tanzania, explored the beauty of New Zealand and sat around a campfire with the village elders of a very small Fijian island enjoying a kava kava ceremony.

MacColl Institute for Healthcare Innovation Brian T . Austin
austin.b@ghc.org TitleandRole: Technical Advisor for Ambulatory Care Quality Improvement P  rimaryAffiliation andTitle: Associate Director, MacColl Group Health Research Institute Somethingthatpeopledon’tknowaboutme is: I am an avid woodworker and built my own kitchen. BiggestAF4QAchievement: Working with the NPO to plan how to reach as broad of a group as possible through the Ambulatory Quality Network.

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Aligning Forces for Quality National Meeting

Ed Wagner
wagner.e@ghc.org Degrees: MD, MPH TitleandRole: Technical Assistance Provider P  rimaryAffiliationand Title: Director, MacColl Group Health Research Institute

MedPharma Partners David E . Williams
dwilliams@mppllc.com Degree: MBA TitleandRole: Technical Assistance Provider, Sustainable Business Models PrimaryAffiliationand Title: Principal, MedPharma Partners BiggestAF4QAchievement: Helping the Alliances turn the corner on sustainability. ThebiggestlessonI’velearnedinAF4Q2.0is: How much the Alliances can learn from their peers.

Judith Schaefer
schaefer.jk@ghc.org Degree: MPH TitleandRole: Technical Assistance Provider PrimaryAffiliation andTitle: Research Associate, Group Health Research Institute Somethingthatpeopledon’tknowaboutmeis: I play in a marimba group. ThebiggestlessonI’velearnedinAF4Q2.0is: Aligning TA with AF4Q site priorities is important, and yet there is still a need for an overall vision for ambulatory care improvement.

Karen S . Donovan
kdonovan @mppllc.com TitleandRole: Technical Assistance Provider, Sustainable Business Models BiggestAF4Q Achievement: Introducing and implementing new business models for Alliances to diversify their funding streams and enhance their long-term sustainability. ThebiggestlessonI’velearnedinAF4Q2.0is: In today’s economic environment, it’s far easier to ask stakeholders for funding when cost savings or increased efficiency can be demonstrated.

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Technical Assistance Providers

National Committee for Quality Assurance Heather Williams
hwilliams@ncqa.org Degree: MA TitleandRole: Project Manager P  rimaryAffiliation andTitle: Senior Health Care Analyst, Quality Solutions Group Somethingthatpeopledon’tknowaboutmeis: I love to make floral arrangements.

National Partnership for Women & Families Christy Woods
cwoods@national partnership.org TitleandRole: Consumer Technical Engagement, Assistance Provider P  rimaryAffiliation andTitle: Outreach Manager, National Partnership for Women & Families BiggestAF4QAchievement: Training and working with passionate and dedicated consumer leaders in AF4Q communities. ThebiggestlessonI’velearnedinAF4Q2.0is: It’s important to have all stakeholders on an equal playing field.

Laura Aiuppa
Aiuppa@ncqa.org Degree: MA TitleandRole: Project Director P  rimaryAffiliation andTitle: Director, Quality Solutions Group Somethingthatpeopledon’tknowaboutmeis: I traveled cross-country for 3 months in a camper.

Cristen M . Bates
cbates@national partnership.com Degree: MPH TitleandRole: Technical Assistance Provider, Consumer Engagement P  rimaryAffiliationandTitle: Outreach Manager, National Partnership for Women & Families Somethingthatpeopledon’tknowaboutmeis: I spent two years without electricity or running water as a Peace Corps volunteer in Niger, West Africa.

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Aligning Forces for Quality National Meeting

Jennifer Sweeney
jsweeney@national partnership.org Degree: MA TitleandRole: Technical Assistance Provider, Consumer Engagement P  rimaryAffiliationandTitle: Director, Americans for Quality Health Care, National Partnership for Women & Families BiggestAF4QAchievement: Increasing the representation of consumer organizations in the AF4Q Alliances.

Diane Stollenwerk
dstollenwerk @qualityforum.org TwitterHandle: @dstollenwerk Degree: MPP PrimaryAffiliationand Title: Vice President of Community Alliances, National Quality Forum Somethingthatpeopledon’tknowaboutmeis: I have a very small oyster farm on an inlet of the Puget Sound.

Shaller Consulting Group Dale Shaller
d.shaller @comcast.net Degree: MPA TitleandRole: Technical Assistance Provider for Patient Experience of Care PrimaryAffiliationand Title: Principal, Shaller Consulting Group BiggestAF4QAchievement: The publication of an issue brief on implementation strategies for patient experience of care that has actually been used. ThebiggestlessonI’velearnedinAF4Q2.0 is: Few people read very much and most are so distracted with competing priorities that direct face and phone time is critical to getting your message across.

Natanya Alon
nalon@national partnership.org Degree: MPH TitleandRole: Senior Outreach Manager Somethingthatpeople don’tknowaboutme is: I have slept in a hammock in a cave in Ecuador and at the Mount Everest Monastery — the highest monastery on earth. BiggestAF4QAchievement: Supporting the Alliances’ efforts to integrate the consumer’s perspective into their work.

National Quality Forum Christy Olenik
colenik @qualityforum.org Degrees: MSW, PhD P  rimaryAffiliation andTitle: Evaluation Methodologist, National Quality Forum

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Technical Assistance Providers

The Brookings Institution Engelberg Center for Health Care Reform Ayodola Anise
aanise @brookings.edu Degree: MHS TitleandRole: Technical Assistance Provider PrimaryAffiliation andTitle: Senior Associate, The Brookings Institution Engelberg Center for Health Care Reform Somethingthatpeopledon’tknowaboutmeis: I have been salsa dancing for the past 12 years.

University of Maryland Lena Hackett
lena@community solutionsinc.net Degree: MPH TitleandRole: Technical Assistance Provider PrimaryAffiliation andTitle: Contracted Project Manager and Consultant, University of Maryland

Roderick King
rking@ngcg.org Degrees: MD, MPH TitleandRole: Technical Assistance Provider PrimaryAffiliation andTitle: Senior Fellow, University of Maryland, School of Public Policy

Sophie C . Shen
scshen @brookings.edu Degree: MPA TitleandRole: Technical Assistance Provider PrimaryAffiliation andTitle: Associate, The Brookings Institution Engelberg Center for Health Care Reform Somethingthatpeopledon’tknowaboutme is: I am also part of team providing technical assistance for the Beacon Community.

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The Evaluation Team

The Evaluation Team

Dennis P . Scanlon
dpscanlon@psu.edu Degree: PhD TitleandRole: Principal Investigator, Evaluation Team PrimaryAffiliation andTitle: Professor of Health Policy and Administration, Penn State University Somethingthatpeopledon’tknowaboutmeis: My wife and I have four children, ages 12, 10, 8 and 6. BiggestAF4QAchievement: Assembling a great reference of researchers and staff for the AF4Q evaluation.

Sarah S . Rittner
s-rittner @northwestern.edu Degree: MA T  itleandRole: Disparities and Equity Domain Team Member, Evaluation Team PrimaryAffiliationandTitle: Program Manager, Center for Healthcare Equity, Northwestern University Feinberg School of Medicine Somethingthatpeopledon’tknowaboutmeis: I am a trained singer.

Yunfeng Shi
yus16@psu.edu Degree: PhD T  itleandRole: Quanitative Manager, Evaluation Team PrimaryAffiliation andTitle: Post-Doctoral Research Scholar, Center for Health Care and Policy Research, Penn State University Somethingthatpeopledon’tknowaboutmeis: I am originally from Shanghai, China. BiggestAF4QAchievement: Joining the team!

Jon B . Christianson
chris001@umn.edu Degree: PhD TitleandRole: Evaluator PrimaryAffiliation andTitle: Professor, James A. Hamilton Chair in Health Policy and Management Somethingthatpeopledon’tknowaboutmeis: I love to fly fish for trout.

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