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Aligning Forces for Quality National Meeting

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November 17–19, 2010 • Orlando, Florida
Table of Contents

Aligning Forces for Quality Communities. . . . . . . . . . . . . . . . . . . . 3


Albuquerque, New Mexico . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Boston, Massachusetts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Central Indiana . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Cincinnati, Ohio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Cleveland, Ohio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Detroit, Michigan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Humboldt County . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Kansas City, Missouri . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Maine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Memphis, Tennessee. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Minnesota. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Puget Sound. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
South Central Pennsylvania . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
West Michigan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Western New York. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Willamette Valley, Oregon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Wisconsin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

The Robert Wood Johnson Foundation. . . . . . . . . . . . . . . . . . . . 35

The George Washington University. . . . . . . . . . . . . . . . . . . . . . . . 39

Technical Assistance Providers. . . . . . . . . . . . . . . . . . . . . . . . . . . 47


Agency for Healthcare Research and Quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
American Board of Medical Specialities & Improving Performance in Practice. . . . . . . . . 49
American Institutes for Research . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
California HealthCare Foundation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Center for Health Care Strategies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Cincinnati Children’s Hospital Medical Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Communication Agencies — DDB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Communication Agencies — GYMR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Communication Agencies — MS&L. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Communication Agencies — Steege Thomson . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Finding Answers: Disparities Research for Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Health Information Technology Resource Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
MacColl Institute for Healthcare Innovation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
MedPharma Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
National Committee for Quality Assurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
National Partnership for Women & Families. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
National Quality Forum. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Shaller Consulting Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
The Brookings Institution Engelberg Center for Health Care Reform. . . . . . . . . . . . . . . . . 59
University of Maryland. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

The Evaluation Team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

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Aligning Forces for Quality Communities
Aligning Forces for Quality Communities

Albuquerque, New Mexico John H. Song


jsong@nmmra.org

Elizabeth A. Degree: MS
Armijo Title and Role: Analyst,
elizabeth.armijo Albuquerque Coalition
@heart.org for Healthcare Quality
and New Mexico
 itle and Role:
T Medical Review
Member, AF4Q Association
Consumer Engagement
Something that people don’t know about me
Workgroup and
is: Many foods trigger adverse non-anaphylactic
Communication
physiological responses in me. From this, I have
Subgroup
gained a special view of the limitations of the
Primary Affiliation and Title: Regional Director current health care delivery system.
of Communications and Marketing, American
The biggest lesson I’ve learned in AF4Q 2.0 is:
Heart Association South Central Affiliate
Price signals play a significant role in affecting
Something that people don’t know about me is: consumer health care decisions. However, price
I’m interested in the quality of health care and signals do not always result in high quality,
health policy in our state. I’m also interested in long term (i.e. “wise”) decisions. Also needed
educating, influencing and motivating others to may be a trusted, electronic “Pocket Doc” device
make a difference in their lives, as well as others. that can learn and adapt its health care advice
to the consumer’s unique health needs and
The biggest lesson I’ve learned in AF4Q
temperament.
2.0 is: That our community is proud of their
partnerships and works hard to unite the efforts of
others and forge alliances to work towards positive
change. Kathy Davis
kdavis@phs.org

Degrees: RN, MBA


Jo Ann Milam
jomlam@aol.com Title and Role:
Member, Leadership
Title and Role: Council
Member, Consumer
Primary Affiliation
Engagement Workgroup
and Title: Senior Vice
Something that people President and Chief
don’t know about me Nursing Officer, Presbyterian Healthcare Services
is: I hate sauerkraut.
Something that people don’t know about me is:
The biggest lesson I’ve I was born and raised in New York.
learned in AF4Q 2.0 is: Things take time.
The biggest lesson I’ve learned in AF4Q 2.0 is:
Collaboration is work.

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Aligning Forces for Quality National Meeting

Mary Romero Boston, Massachusetts


Hart
marrome@sandia.gov
Barbara
Degree: MA Lambiaso
 itle and Role:
T blambiaso@mhqp.org
Member, Steering
Committee, Leadership Degrees: MSW, MPH
Council and Consumer Title and Role: Project
Engagement Workgroup Manager
Primary Affiliation and Title: Corporate Health Primary Affiliation and
Manager, Sandia National Labs Title: Project Manager
Something that people don’t know about me is: and Communications
I was the first sibling in my working class family to Specialist, Massachusetts Health Quality Partners
complete my degree. Something that people don’t know about me is: I
The biggest lesson I’ve learned in AF4Q 2.0 is: love to knit. It clears my mind and helps me relax.
The biggest lesson I have learned is that all key The biggest lesson I’ve learned in AF4Q 2.0
stakeholders (provider, payers, patients) must all be is: Every day brings a fresh challenge and a new
“at the table” to drive positive change. It’s not just experience. There is so much to do and so much
about the employer’s bottom line. to learn.

Patricia Barbra G.
Montoya Rabson
pmontoya@nmmra.org brabson@mhqp.org

Degrees: MPA, RN Degree: MPH


 itle and Role: Project
T Title and Role: Project
Director Director
Something that people  rimary Affiliation
P
don’t know about me and Title: Executive
is: I love to travel and Director, Massachusetts
have fun! In the last year and a half I have had the Health Quality Partners
good fortune of going to Maui, Hawaii for two
weeks, doing an Alaska cruise and going to the Something that people don’t know about me is: I
Rose Bowl Parade in January of 2010, which was a play the French horn with the Charles River Wind
lifelong dream! Ensemble.

The biggest lesson I’ve learned in AF4Q 2.0 is:


Think big, be aggressive in the work, always have
a backup plan and patience is a virtue because
everything takes longer to get done than you
anticipated. Along with this, stay positive and keep
smiling as you are driving this train and you bring
people along with you!

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Aligning Forces for Quality Communities

Martha Central Indiana


Donovan
Hayward Carol Birk
mhayward@partnership cbirk@indypatient-
forhealthcare.org safety.org

 itle and Role: Public


T Degrees: RPH, MS
and Patient Engagement
Specialist  itle and Role: Patient
T
Safety and Quality
Primary Affiliation Improvement
and Title: Executive Director, Partnership for
Healthcare Excellence Primary Affiliation
and Title: President,
Something that people don’t know about me is: Indianapolis Coalition for Patient Safety
I organized the first ever symposium on breast
cancer in Irkutsk, Siberia. Something that people don’t know about me is:
I have been on over 20 cruises.
The biggest lesson I’ve learned in AF4Q 2.0
is: Engaging the public requires respecting their
perspective and training for success in the health
systems process.
Chandana
Saha
c.saha@imhc.org
Melinda Karp
Degrees: PhD, MPH
mkarp@mhqp.org
Title and Role: Project
Degree: MBA Partner
 itle and Role:
T Primary Affiliation
Director of Strategic and Title: Research
Planning and Business Associate, Indiana
Development, Minority Health Coalition
Massachusetts Health
Something that people don’t know about me
Quality Partners
is: I am an excellent cook for a variety of Indian
dishes.
The biggest lesson I’ve learned in AF4Q 2.0
is: Clear communication is a key player for any
collaborative project.

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Aligning Forces for Quality National Meeting

Glenn Jay Keith A.


Bingle Reissaus
gbingle@indypatient kreissaus@goodwill
safety.org indy.org

Degrees: MD, PhD Title and Role:


Member, Leadership
 rimary Affiliation
P
and Consumer Teams
and Title: Chairman of
the Board of Directors, Primary Affiliation and
Indianapolis Coalition Title: Vice President,
for Patient Safety Community and Workforce Initiatives Goodwill
Industries of Central Indiana, Inc.
Something that people don’t know about me is: I
am an avid golfer and pen collector. Something that people don’t know about me is: I
hike to refresh.
The biggest lesson I’ve learned in AF4Q 2.0 is:
Engaging CEOs of major health care systems in The biggest lesson I’ve learned in AF4Q 2.0 is:
improving safety requires extensive relationship Indiana can accelerate health care system and
building. population health improvement in a collaborative
manner.

Karin Kennedy
kkennedy@hce.org Nancy
Meadows
Degree: MS nmeadows@hce.org
Title and Role: Project
Director Degree: RN
Primary Affiliation and Title and Role: Project
Title: Health Care Excel Lead
Vice President, Client  rimary Affiliation and
P
Services Title: Health Care Excel
Something that people don’t know about me is: I Clinical Specialist, Care
can still do splits. Transitions
Something that people don’t know about me is:
Though I appear outward, I am really very shy and
have had to learn to become extroverted.
The biggest lesson I’ve learned in AF4Q 2.0 is:
The technical assistance can be overwhelming
since they offer so much to help support your
efforts that go beyond the basic grant dollars!
Fantastic!!

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Aligning Forces for Quality Communities

supported by advanced health information


Cincinnati, Ohio technology.

Christina
Burke-Tillema Melissa R.
cburketillema Kennedy
@gchc.org mkennedy@gchc.org

Twitter Handle: Twitter Handle:


@CincyYHM @CincyYHM
Degree: MA Degree: MHA
Title and Role: Project Title and Role: Deputy
Coordinator, Consumer Director
Engagement and Writer
 rimary Affiliation and Title: Director
P
 rimary Affiliation and Title: Project
P of Operations, The Health Improvement
Coordinator and Writer, The Health Improvement Collaborative of Greater Cincinnati
Collaborative of Greater Cincinnati
Something that people don’t know about me
Something that people don’t know about me is: I played in the first organized girls’ soccer
is: My first love is literature! I write poetry and league in Cincinnati in 1970. I played for 30 years,
someday hope to publish my work. I am also a always a midfielder.
community college composition instructor.
The biggest lesson I’ve learned in AF4Q 2.0
Biggest AF4Q Achievement: Over the summer, I is: Two steps forward and one step back is still
was able to publish two articles on our Patient- progress.
Centered Medical Home Pilot. It is great to be
able to bring attention to the great work being
done in greater Cincinnati.
Nancy Strassel
nstrassel@gchc.org

Lisa R. Sloane Degree: MEd


lisa@lrsloane.com
Title and Role:
Degree: MHA Member, Cincinnati
AF4Q Steering
Title and Role: Project Committee,
Consultant and Management Team,
Member, Leadership Leadership Team,
Team Multiple Workgroups
 rimary Affiliation
P  rimary Affiliation and Title: Senior Vice
P
and Title: Consultant, President, Greater Cincinnati Health Council
Lisa R. Sloane, LLC
Something that people don’t know about me is:
Something that people don’t know about me is: I’ve visited all but three states.
I am a true American mutt — 40 percent African
American, 20 percent German, 20 percent Irish Biggest AF4Q Achievement: The collaboration of
and 20 percent Native American. more than 30 hospitals in our region to assess and
improve their collection of R/E/L data.
Biggest AF4Q Achievement: I am so proud to
have led the Beacon proposal preparation team
for the Cincinnati region. The many collaborative
partners that have been involved in AF4Q will
directly or indirectly benefit from $13.8 million
in new resources as we embark on the next
generation of health care quality improvement

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Aligning Forces for Quality National Meeting

Robert Graham Thomas J.


grahamj3 Dubé
@ucmail.uc.edu tjdube@gchc.org
Degree: MD Twitter Handle:
Title and Role: Project @CincyYHM
Director Degrees: MA, MS
Primary Affiliation Title and Role: Staff
and Title: Professor
Member
of Family Medicine,
University of Cincinnati College of Medicine Primary Affiliation and Title: Manager,
Performance Measurement for the Health
Something that people don’t know about me is: I Improvement Collaborative of Greater Cincinnati
am a member of a college athletic Hall of Fame.
Something that people don’t know about me is:
The biggest lesson I’ve learned in AF4Q 2.0 is: I have ran five marathons and love to read (not at
The greatest challenge lies in coordinating multiple
the same time)!
good activities, not in the lack of motivation.
Biggest AF4Q Achievement: Working with the
physician community and their staff to recruit
Sara M. almost 350 primary care physicians to voluntarily
and successfully submit their clinical data for our
Blocher first public report that came out in June 2010.
sblocher@gchc.org

Twitter Handle: Cleveland, Ohio


@CincyYHM
Degree: MPH Amy E. Parris
amy.parris@heart.org
Title and Role: Project
Coordinator, PCMH  itle and Role:
T
and QI Member, Leadership
 rimary Affiliation and Title: Project
P Committee
Coordinator, Health Improvement Collaborative  rimary Affiliation
P
of Greater Cincinnati and Title: Director of
Something that people don’t know about me is: Quality Improvement
I love to eat! But, thankfully, I also enjoy running Initiatives, American
and being physically active. I run as many local Heart Association Great
races throughout the year that I can fit into my Rivers Affiliate
schedule. Something that people don’t know about me
The biggest lesson I’ve learned in AF4Q 2.0 is: is: I love to spend time on the water. Fishing,
How important this work is for the community waterskiing and wakeboarding are some of my
and its positive effect on population health. favorite summertime activities.

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Aligning Forces for Quality Communities

Barbara Caroline A.
Belovich Carter
bbelovich ccarter1
@hacOHIO.org @metrohealth.org

Degree: MBA Degrees: MS, LSW


 itle and Role:
T  itle and Role: Project
T
Employer Manager, Better Health
Representative; Greater Cleveland
Member, Executive Learning Collaborative
Committee
Something that people don’t know about me
Primary Affiliation and Title: Executive Director, is: I am working my way through visiting every
Health Action Council Ohio continent. I am more than half way there.
Something that people don’t know about me The biggest lesson I’ve learned in AF4Q 2.0 is:
is: Forty years ago, I was an exchange student in The importance of understanding, respecting and
Hyderabad, India. working within the confines of the cultural and
political climates.

Carol
Kaschube Diane Solov
ckaschube dsolov
@metrohealth.org @metrohealth.org

 itle and Role: Project


T Title and Role:
Specialist, Better Health Program Manager,
Greater Cleveland Better Health Greater
Cleveland
S omething that people
don’t know about me  rimary Affiliation
P
is: I have skied for over and Title: Program
30 years. Manager, Better Health
Greater Cleveland
Biggest AF4Q Achievement: Being part of a team
that has accomplished so much in such a short Biggest AF4Q Achievement: Being among an
time — and keeping up with the brisk pace. incredible group of collaborators, who, because
of their commitment to Greater Cleveland, have
taken us so far in so little time to address the need
to achieve better outcomes.

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Aligning Forces for Quality National Meeting

Lily Belvy-Holt Detroit, Michigan


lilybelvyholt
@yahoo.com
Arthur E.
Title and Role: Franke III
Member, Leadership afranke@nkfm.org
Team and Consumer
Engagement Committee Degree: PhD
Primary Affiliation Title and Role:
and Title: Consumer, Consumer
Retired Union President
Primary Affiliation and
Something that people don’t know about me is: I Title: Vice President
was a delegate for President Jimmy Carter. of Programs, National
Kidney Foundation of Michigan
Something that people don’t know about me is:
Randall Cebul Earlier in my career I worked as a drug discovery
rdc@case.edu scientist at a major pharmaceutical company.

Degree: MD Biggest AF4Q Achievement: Using community-


based chronic disease self-management training to
Title and Role: Director, educate vulnerable populations.
Better Health Greater
Cleveland
Primary Affiliation Bruce M.
and Title: Professor of Niebylski
Medicine, Epidemiology
bruce.niebylski
and Biostatistics; Director, Case Western Reserve @priorityhealth.com
University Center for Health Care Research &
Policy at MetroHealth Medical Center Degree: MD
Title and Role: Health
Plan Participant
Scott Kermode Primary Affiliation and
scott.kermode Title: Associate Vice
@novelis.com President of Medical Affairs, Priority Health
Something that people don’t know about me is:
Title and Role:
I’ve ran 10 marathons.
Employer Representative
Biggest AF4Q Achievement: By working
Primary Affiliation and
with physician organizations, unnecessary ER
Title: Employee Benefits
utilization in southeastern Michigan has been
Manager, Novelis Corp.
reduced by 50%.
and Board Member,
Health Action Council Ohio
Something that people don’t know about me is:
I’d rather be boating.
The biggest lesson I’ve learned in AF4Q 2.0 is:
While stakeholder collaboration is the essential
first step in quality improvement, vast differences
remain in how providers, consumers and payers
perceive the way forward.

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Aligning Forces for Quality Communities

JoAnn Leslie Lisa Mason


jleslie1@hfhs.org lmason@gdahc.org

Title and Role: Title and Role: Project


Consumer Director
Representative
 rimary Affiliation
P
and Title: Director of
Cost Quality, Greater
Detroit Area Health
Council

Something that people don’t know about me is:
My husband says I am capable of enjoying any
Kate Kohn- sports event, even when I don’t know what the
rules are!
Parrott
katieparrott@aol.com Biggest AF4Q Achievement: With three rounds
of physician reporting now posted on our website
Twitter Handle: (myCareCompare.org), we can demonstrate
@katekohnp improvement in several of the areas reported,
with significant improvement in three key areas
Degree: MBA (diabetes, cancer screening and antibiotic use).
Title and Role: Health
Care Purchaser
 rimary Affiliation and Title: President and
P Nate Teller
Owner, KKP Consulting, LLC nate@aniosp.com
Something that people don’t know about me is: Title and Role: Health
I am an avid skier and I love to travel. I have skied Care Provider
many places in the Midwest and Western U.S. and
in Europe. Mexico City and Istanbul, Turkey are  rimary Affiliation
P
my favorite places to visit. and Title: Chief
Information Officer,
Biggest AF4Q Achievement: Posting our third Oakland Southfield
round of physician organization performance Physicians, PC
reports, which showed significant improvements
in most of the areas reported. Something that people don’t know about me
is: I spent a week kayaking through the Alaskan
wilderness.
Biggest AF4Q Achievement: Encouraging
internal competition among physician
organizations while identifying that physicians
organizations have multiple business models
and are NOT always identifiable to a consumer
(company and/or patient).

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Aligning Forces for Quality National Meeting

Peter T. Muller Humboldt County


petertmuller
@hotmail.com
Alan Glaseroff
Degree: MD alang@hdnfmc.com

Title and Role: Health Degree: MD


Care Provider
Title and Role: Project
Primary Affiliation Co-Director
and Title: Physician,
Center for Pediatrics and Primary Affiliation and
Adolescent Medicine PLC Title: Chief Medical
Officer, Humboldt-Del
Something that people don’t know about me is: I Norte Independent
am an amateur photographer. Practice Association
Biggest AF4Q Achievement: I bring to the group Biggest AF4Q Achievement: Our convening town
the perspective of the average working private hall meeting, which was shown on local cable
physician who owns his own practice. access TV and broadcast live on the local NPR
station.

Vernice Davis
Anthony Jessica
vdanthony@gdahc.org Osborne-
Degree: MPH
Stafsnes
jessica@community-
Title and Role: healthalliance.org
Member, Leadership
Team Title and Role:
Consumer Engagement
Primary Affiliation
Specialist
and Title: President
and Chief Executive Officer, Greater Detroit Area Primary Affiliation
Health Council and Title: Consumer Engagement Coordinator,
Community Health Alliance of Humboldt-Del
Something that people don’t know about me is:
Norte, Inc.
My favorite TV show is Detroit 187. Check it out!
Something that people don’t know about me is: I
Biggest AF4Q Achievement: The improvement
want to purchase and restore a Victorian home one
in quality in our region as documented by www.
day. I have no practical restoration experience but
mycarecompare.org. Thanks to RWJF and all of
I appreciate a good learning opportunity!
our volunteers!

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Aligning Forces for Quality Communities

Katie Coventry Linda D’Agati


katiequilts@aol.com ldagati@hdnfmc.com

Title and Role: Title and Role:


Consumer Advocate Member, PM/PR Team
 rimary Affiliation
P Primary Affiliation
and Title: Master and Title: Chief
Trainer, Our Pathways Operating Officer,
to Health and Member, Humboldt-Del Norte
Peer Outreach and Independent Practice
Education Team Association and
Foundation for Medical Care
Something that people don’t know about me is:
I am a jewelry artisan. Biggest AF4Q Achievement: Being recognized
by the Integrated Healthcare Association for
The biggest lesson I’ve learned in AF4Q 2.0 is:
being in the top 20 percent of medical groups
During AF4Q 2.0, I’ve gained a lot of experience
in California for the 2008 pay-for-performance
helping others become empowered and educated
program awards.
consumers — particularly around issues of quality
health care.

Martin C. Love
Laura McEwen mlove@hdnipa.com
laura@community-
Degree: MBA
healthalliance.org
Title and Role:
Degree: MS, RD Member, Physician
Title and Role: Project Group
Director Primary Affiliation
Primary Affiliation and Title: Chief
and Title: Executive Executive Officer,
Director, Community Humboldt Del Norte Independent Practice
Health Alliance of Humboldt-Del Norte, Inc. Association

Something that people don’t know about me


is: I have a passion about stories of adventure in
extreme snowy conditions – polar explorers, Mt.
Everest and Iditarod, etc, but I don’t actually like
being in snow myself.
The biggest lesson I’ve learned in AF4Q 2.0 is:
Engaging consumers is challenging, but it also
brings some of the greatest rewards.

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Aligning Forces for Quality National Meeting

Nancy Ortiz Tory Starr


bownbuffalo tory.starr@stjoe.org
@suddenlink.net
Degrees: MSN, RN,
Title and Role: CIC
Volunteer Consumer
Title and Role: Program
Leader
Director, Care Transition
 rimary Affiliation
P Program
and Title: Master
Primary Affiliation and
Trainer, Our Pathways
Title: Regional Director
to Health and Chair,
of Performance Improvement and Quality
Peer Outreach and
Management, St. Joseph Health System-Humboldt
Education Team
County
Something that people don’t know about me is: I
Something that people don’t know about me is:
love to go to Zumba class!
I prefer riding my Harley with friends in search of
The biggest lesson I’ve learned in AF4Q 2.0 is: good wine, food, music and fun.
In participation with CDSMP, I constantly see
that there are so many steps that we can take to
better self-manage our health. It is empowering
Kansas City, Missouri
to experience that and foster that experience in
others. Catherine
Davis
cdavis20@ford.com
Sharon M.
Degrees: MSN, PhD
Hunter
sharon.hunter@stjoe.org Title and Role: Project
Director
Degree: PHN Primary Affiliation
Title and Role: and Title: Executive
Coordinator, Care Director, Kansas City
Transitions Program Quality Improvement Consortium
Primary Affiliation and Something that people don’t know about me is: I
Title: Care Transitions lived in Saudi Arabia for two years.
Program Coordinator, St. Joseph Health System — The biggest lesson I’ve learned in AF4Q 2.0 is:
Humboldt County Consumers want to be involved and physicians do
Something that people don’t know about me is: I survive public reporting.
flew a plane solo before I had my driver’s license.

Page 16
Aligning Forces for Quality Communities

Clyde E. Gregg Yoshito


Bolton Shibata
clyde_bolton gshibata@kcqic.org
@kcmo.org
Title and Role: Alliance
Degree: MSA Staff
Title and Role: Primary Affiliation
Member, Community and Title: Vice
Advisory Board President, Programming
Primary Affiliation and Accountability
and Title: Deputy Director, Kansas City, Missouri Kansas City Quality Improvement Consortium
Health Department Something that people don’t know about me
Something that people don’t know about me is: is: My family and I regularly travel back to Japan
I lived for four years in foreign countries. so we’ve discovered a number of “off the beaten
path” places and experiences. Let me help you set
The biggest lesson I’ve learned in AF4Q 2.0 up your tour one day!
is: Expanded uses and application in the public
health sector. We are supporting national efforts The biggest lesson I’ve learned in AF4Q 2.0
for national public health accreditation. In is: Improvement requires strategies that address
addition to health quality improvement, the “both sides of the counter,” the health care system
learning is supporting accreditation efforts. and also the patients.

Gabriela Johnny
Flores Barnett
giflores@cmh.edu Simpson
jsimpson5@kc.rr.com
Degrees: MSM
 itle and Role:
T Degrees: MPM
Member, Community
 itle and Role:
T
Advisory Board and Community Advisory
Project Leader, HQN
Board Member,
Improving Language KCQIC Board of
Services Directors
 rimary Affiliation and Title: Project Manager,
P Primary Affiliation and Title: Chief Financial
Office of Equity and Diversity — Children’s
Officer, Northland Diversity Council
Mercy Hospitals and Clinics
Something that people don’t know about me is:
Something that people don’t know about me is:
I made my first visit to South Africa, Botswana
I am Latina and speak Spanish. and Zimbabwe this fall.
The biggest lesson I’ve learned in AF4Q 2.0 is: It The biggest lesson I’ve learned in AF4Q 2.0 is:
takes a village to truly improve quality. As a consumer advocate, how to effectively engage
the medical professionals on the board in win-win
strategies.

Page 17
Aligning Forces for Quality National Meeting

Kathryn A. Ruth Ramsey


Knotts ramseyr6037
@sbcglobal.net
kathryn.knotts
@tmcmed.org
Title and Role:
Degree: MS Community
Engagement Advocate
Title and Role:
Community Stakeholder Primary Affiliation and
Title: Publisher, Our
Primary Affiliation Health Matters www.
and Title: Government kcourhealthmatters.com
Relations Specialist, Truman Medical Centers
Something that people don’t know about me is: I
Something that people don’t know about me is: love a challenge.
My husband and I have the same birthday.
The biggest lesson I’ve learned in AF4Q 2.0 is:
The biggest lesson I’ve learned in AF4Q 2.0 is: Policies and systems can improve when individuals
The importance of helping patients become more agree to pursue a common goal that is good for
knowledgeable about and involved in their care. the community.

Rosemary Wanda P.
Graves Jones
rgraves10@kc.rr.com wjones
@encompassmed.com
Degree: PhD
Title and Role: Program Degree: MA, NE-BC
Planner Title and Role:
Primary Affiliation and Registered Nurse and
Title: Program Planner, Health Care Provider
Kansas City Quality Primary Affiliation
Improvement Consortium and Title: Registered Nurse and Office Manager,
Something that people don’t know about me is: I Encompass Medical Group
love all kinds of music. Something that people don’t know about me is:
The biggest lesson I’ve learned in AF4Q 2.0 is: I’m retired from the Air Force.
The power of a sharing network. The biggest lesson I’ve learned in AF4Q 2.0 is:
Information technology will be a big factor in
helping providers to improve the quality of care
for patients.

Page 18
Aligning Forces for Quality Communities

Maine Jean Grigsby


jgrigsby@maine
qualitycounts.org
Alexander G.
Degree: MA
Dragatsi
alexander.dragatsi Title and Role:
@maine.gov Communications
Specialist
Degree: MPH
Primary Affiliation
 rimary Affiliation
P and Title:
and Title: Program Communications Manager, Quality Counts
Coordinator, Maine
Something that people don’t know about me
Quality Forum, Dirigo
is: I have a collection of more than 100 PEZ
Health Agency
dispensers.
Something that people don’t know about me is:
I’ve lived in four different countries at one time
or another. Jennie Pirkl
jennie@maine
peoplesalliance.org
Brenda
Degree: MSW, MPH
McCormick
brenda.mccormick Title and Role:
@maine.gov Consumer Advocate
Primary Affiliation
 rimary Affiliation
P
and Title: Statewide
and Title: Program
Health Care Organizer,
Manager, Maine Care
Maine People’s Alliance
Something that people don’t know about me is:
I spent a semester in Florence, Italy.
The biggest lesson I’ve learned in AF4Q 2.0 is:
David A. White We have created an online forum for consumers
importedcarsvc to share stories about their experiences with
@roadrunner.com health care in Maine.

Degree: RG
Title and Role: Regular
Guy, Board
 rimary Affiliation
P
and Title: Owner, MDI
Imported Car Service
Something that people don’t know about me is:
I play croquet.
The biggest lesson I’ve learned in AF4Q 2.0 is:
Talk openly with them about their expectations of
our health care system.

Page 19
Aligning Forces for Quality National Meeting

Jessica L. Kim Humphrey


Loney kfh2000
@roadrunner.com
jloney
@midcoasthealth.com
Degree: MPH
Degrees: RN, MSN Title and Role:
Title and Role: Consumer, Consumer
Contractor supporting Engagement
health care provider Primary Affiliation
training on REL data and Title: Consumer,
collection and coordinating the Maine REL Consumer Advisory Committee Maine Patient
Community Partnership. Centered Medical Home Pilot
Primary Affiliation and Title: Community Something that people don’t know about me is:
Health Education Coordinator, Mid Coast I lived in a train boxcar in the desert on a Navajo
Hospital reservation.
Something that people don’t know about me is: I
collect nickels and dimes that were produced prior
to 1965. Lisa M.
The biggest lesson I’ve learned in AF4Q 2.0 Letourneau
is: I’ve learned the importance of relating the letourneau.lisa
significance of accurate data collection to health @gmail.com
providers as well as consumers.
Degrees: MD, MPH
Title and Role: Quality
Kait B. Roe Improvement Physician
kaitbr1@yahoo.com Lead
Title and Role: Primary Affiliation and
Consumer Consultant Title: Executive Director, Quality Counts
and Advocate Something that people don’t know about me is:
Primary Affiliation Each year I enjoy riding a three-day, 180 mile bike
and Title: Consumer trek with my daughter, who started riding the trek
Representative, PCMH on a tandem when she was nine years old!
Pilot Project in Maine, The biggest lesson I’ve learned in AF4Q 2.0 is:
Member, Patient Family It’s impossible to “over communicate” our work.
Leadership Team and Consumer Representative, With so much going on in the improvement
MaineCare (Medicaid) Advisory Committee arena, we need to make it clear how our various
Something that people don’t know about me is: efforts support our common goal of improving
I work for an Australian Rescue Organization and care, and get better about telling our story!
walk dogs for friends and neighbors in my spare
time.

Page 20
Aligning Forces for Quality Communities

Michael J. Sharron
Blanchard Sieleman
mikeblanchard sieleman@cmhc.org
@maine.rr.com
Degrees: RN, MSN
Title and Role:
Title and Role: Nurse
Consumer
Executive and AF4Q
Representative
Task Force
Primary Affiliation
Primary Affiliation
and Title: Peer Patient
and Title: Vice
Navigator, Amistad, Inc.
President of Nursing, Central Maine Medical
Something that people don’t know about me is: Center
I was a singer in a cover band.
Something that people don’t know about me is:
I was a licensed projectionist for the state during
nursing school.
Poppy Thacher
The biggest lesson I’ve learned in AF4Q 2.0 is:
Arford The essential communication and collaboration
parford@comcast.net with our community that’s required.

Degree: BASW
Title and Role: Ted Rooney
Consumer trooney
Representative @healthandwork.com
Primary Affiliation
and Title: Member, Degrees: RN, MPH
Maine Patient Centered Medical Home (PCMH) Title and Role: Project
Pilot and AF4Q Patient Family Leadership Team Director
Something that people don’t know about me is: Primary Affiliation
I love running and plan on doing so in Orlando! and Title: Project
The biggest lesson I’ve learned in AF4Q 2.0 is: Leader, Maine Health
I have learned how important the voice of each Management Coalition
Alliance member: consumer, provider, purchaser The biggest lesson I’ve learned in AF4Q 2.0 is:
and payer alike, is to the success of the AF4Q Collaboration is a labor of love!
initiative.

Page 21
Aligning Forces for Quality National Meeting

Trevor Putnoky La Don L.


tputnoky@mehmc.org Jones
ladon.jones
Title and Role: @memphis.edu
Communications
Specialist Degrees: PhD, MHA,
 rimary Affiliation and
P RN
Title: Communications Title and Role: Steering
Specialist, Maine Health Committee Member,
Management Coalition Healthy Memphis
Something that people don’t know about me is: Common Table
One thing people may not know about me is that Primary Affiliation and Title: Program Director,
I’m a direct descendent of Attila the Hun. University of Memphis, Health Administration
Something that people don’t know about me is: I
Memphis, Tennessee sing in a 17 piece jazz orchestra.

Connie S.
Binkowitz Margaret
connie.binkowitz@ Thorman
healthymemphis.org
Hartig
Degree: MCRP mhartig@uthsc.edu
Title and Role: Support Degrees: PhD, APRN-
Staff BC, FAANP
Primary Affiliation and  itle and Role: Board
T
Title: Project Manager Member, Healthy
for Equity and Neighborhood Transformation, Memphis Common
Healthy Memphis Common Table Table
Something that people don’t know about me is: I Primary Affiliation and Title: Professor and
used to grow orchids and I am an avid gardener. Department Chair, University of Tennessee Health
The biggest lesson I’ve learned in AF4Q 2.0 Science Center
is: The importance of language and dialogue in Something that people don’t know about me is:
engendering a readiness for transformation. I’m the oldest of seven kids.
The biggest lesson I’ve learned in AF4Q 2.0 is:
The potential influence of performance reporting
to affect provider behavior. While there may be
resistance at first, most often there is an additional
drive to improve the results in future reports.

Page 22
Aligning Forces for Quality Communities

Patricia D. Minnesota
Tosti
patti.tosti@ Jim Chase
healthymemphis.org chase
@mnhealthcare.org
Title and Role: Project
Manager, Healthy Degree: MHA
Memphis Common
Table Title and Role: Project
Director
Something that people
don’t know about me is: I lived in Galway,  rimary Affiliation
P
Ireland for a semester in college. and Title: President,
MN Community
The biggest lesson I’ve learned in AF4Q 2.0 is: Measurement
If there is difficulty with meeting an expectation
of AF4Q, a TA provider is always available for Something that people don’t know about me is:
support. I visit my family in Guam each year.

John Sakowski
Reneé S. Frazier John.Sakowski@icsi.org
renee.frazier@ Title and Role: Interim
healthymemphis.org
President and Chief
Operating Officer,
Degree: MHSA
Institute for Clinical
 itle and Role: Project
T Systems Improvement
Director
Primary Affiliation
and Title: Chief
Executive Officer, Healthy Memphis Common
Table
Something that people don’t know about me is:
I have been married 36 years.
The biggest lesson I’ve learned in AF4Q 2.0 is:
This is extremely important, but very difficult
work.

Page 23
Aligning Forces for Quality National Meeting

Kris Soegaard Puget Sound


ksoegaard@bhcag.org

Title and Role: Chuck Santon


Member, Leadership csanton@pugetsound
Team and Consumer healthalliance.org
Engagement Workgroup
 itle and Role:
T
 rimary Affiliation and
P Consumer Engagement
Title: Chief Operating Specialist
Officer, Buyers
Healthcare Action Something that people
Group don’t know about me
is: I lived in Kyoto,
Something that people don’t know about me is: Japan for many years
During an earlier stage of my life I was a vocalist in and speak Japanese.
a band and was named an honorary Eagle Scout to
perform at their national meeting. The biggest lesson I’ve learned in AF4Q 2.0 is:
The level of patient engagement and activation, as
Biggest AF4Q Achievement: Our consumer described by Judith Hibbard, is predictive of some
engagement work with cultural communities to behaviors. Now, I wonder how it relates to health
gain a better understanding on how to ask about risk profiles, as described by Dee Eddington.
REL and talking to different communities about
diabetes and the D5.
Mark S. Pregler
mpregler@pugetsound
Laura Bloom healthalliance.org
Bloom@mncm.org
 itle and Role:
T
Degree: MBA Director of Performance
Title and Role: Project Measurement, Puget
Manager Sound Health Alliance

 rimary Affiliation and


P Something that people
Title: Project Manager, don’t know about me
MN Community is: My favorite place to
Measurement be is with my family in a remote, back-country
wilderness enjoying the simplicity and solitude
Something that people don’t know about me is: of life.
I kayaked the Napalí coast in Hawaii (23 miles)
during my second-ever kayak outing.
Biggest AF4Q Achievement: The recent
launch and promotion of consumer-friendly
enhancements to the MN HealthScores website.
Check them out at mnhealthscores.org.

Page 24
Aligning Forces for Quality Communities

Mary O. South Central Pennsylvania


McWilliams
mary@pugetsound
healthalliance.org Christine
Helwig Amy
Degree: MHA
camy@wellspan.org
Title and Role:
Member, Leadership Title and Role: Project
Team Director
Primary Affiliation  rimary Affiliation
P
and Title: Executive Director, Puget Sound and Title: Project
Health Alliance Coordinator, Health
York County Coalition
Something that people don’t know about me
Susie Dade is: At age six, I taught myself how to swim two
sdade@pugetsound days after almost drowning in the neighbor’s
healthalliance.org swimming pool.

Degree: MPA The biggest lesson I’ve learned in AF4Q 2.0 is:
It takes time and dedication, but “a small group
 itle and Role: Project
T of thoughtful, committed citizens can change the
Director, Aligning world.” — Thank you Margaret Mead.
Forces for Quality
and Alliance Director
of Performance
Improvement
Erik D. Muther
erik.muther@phcqa.org
Something that people don’t know about me
is: I was held captive for a summer in the Reese’s Title and Role: Subject
Peanut Butter Cup factory. Matter Expert, Inpatient
Quality Measures and
The biggest lesson I’ve learned in AF4Q 2.0 is:
Hospital Reporting
Convening payers and providers to collaborate on
payment reform significantly accelerates the aging  rimary Affiliation
P
process. and Title: Executive
Director, Pennsylvania
Health Care Quality
Alliance
Something that people don’t know about me is:
I attended eight different schools in five countries
on four continents between grades one and 12.
The biggest lesson I’ve learned in AF4Q 2.0 is:
Importance of provider buy-in.

Page 25
Aligning Forces for Quality National Meeting

Eve. E Gardner Karen E. Jones


egardner@wellspan.org kjones@wellspan.org

Degree: MBA Degree: MD


Title and Role: Title and Role: Chair,
Consumer Organization Physician Advisory
Representative Council
Primary Affiliation Primary Affiliation
and Title: Executive and Title: Medical
Director, Healthy York Director of Quality and
Network Inovation, Wellspan Medical Group
Something that people don’t know about me is: I The biggest lesson I’ve learned in AF4Q 2.0
like to fly fish. is: Practices in a collaborative can get engaged,
sharing with one another over a dinner meeting
The biggest lesson I’ve learned in AF4Q 2.0 is:
instead of a full one–two day learning session.
The effort to improve health care quality, while
tremendous, is well worth the time and energy
invested. The “I Can!” Challenge is a classic
example of a job well done. Rush L. Gross
rgross3@wellspan.org

Title and Role: Planned


Jennifer Care Coordinator
Englerth
 rimary Affiliation
P
jenglerth
@familyfirsthealth.org and Title: Planned Care
Coordinator, Wellspan
Title and Role: Chair, Health
Consumer Advisory Something that people
Council don’t know about me is: I once had breakfast
Primary Affiliation with Brigadier General Charles Duke Jr., Apollo 16
and Title: Executive atronaut who walked on the moon and shared all
Director, Family First Health the stories about his mission.

Something that people don’t know about me is:


Every significant male in my life is a “Tom,” father,
brother, husband, father-in-law and son.
The biggest lesson I’ve learned in AF4Q 2.0
is: Engagement means something different to
everyone. Offering choices in opportunities for
clinician engagement has resulted in increased
involvement in our projects.

Page 26
Aligning Forces for Quality Communities

Samantha M. Cynthia J.
Obeck Hines
Sobeck@mhyork.org hinescyj
@trinity-health.org
Degrees: RN, MS
Degree: MSA
Title and Role: Chair,
Nurses Council Title and Role:
Diversity and Language
Primary Affiliation
Resource
and Title: Quality
Nurse, Aligning Primary Affiliation
Forces for Quality and Clinical Nurse Educator, and Title: Director of Employment and Diversity,
Memorial Hospital Mercy Health Partners
Something that people don’t know about me is: Something that people don’t know about me is:
I love skiing and camping with my family. I worked at the 1984 Olympics in Los Angeles.
The biggest lesson I’ve learned in AF4Q 2.0 Biggest AF4Q Achievement: Establishing
is: The efforts of many to work together, the the collection of REL data for inpatients and
Consumer’s Council, The Physician’s Council analyzing that data versus clinical outcomes.
and the Nurse’s Council, can promote positive
outcomes for our community.
Frank
West Michigan Remington
Sprague
spraguer@trinity-
Bob Van Eck health.org
Degree: MPA Degree: MD
 itle and Role:
T Title and Role: Vice
Associate Vice President President and Chief
of Clinical Quality Medical Officer
Improvement, Priority
Health Primary Affiliation and Title: Mercy Health
Partners, Muskegon, MI
Something that people don’t know about me is:
I am an actor in community theater productions.
Biggest AF4Q Achievement: Participated in
convening community members to promote the
initiative and alleviate anxiety.

Page 27
Aligning Forces for Quality National Meeting

Robert Parrish Shannon L.


parrish53@aol.com Wilson
swilson@afh.org
Degree: MM
Title and Role: Project Degree: MPH
Director, Alliance for Title and Role: Team
Health Lead
Something that people  rimary Affiliation
P
don’t know about me and Title: Assistant Vice
is: I love to read spy Principal, Alliance for
novels for relaxation. Health
Biggest AF4Q Achievement: Creating the Rethink Something that people don’t know about me is: I
Healthy consumer Website, with embedded like peanut M&M’s without peanuts.
performance reports.
Biggest AF4Q Achievement: Strategic
partnerships take time to develop.

Rosa L. Fraga
rosalfraga@yahoo.com Sharon M.
Degree: MA Cook
sharon.cook
Title and Role: @amway.com
Chair, Community
Engagement Committee Title and Role:
 rimary Affiliation and
P Corporate
Title: Principal, Holy Representative
Name of Jesus Catholic Primary Affiliation and
School Title: Director of Global
Something that people don’t know about me is: I Compensation and Benefits, Amway Corporation
have raised five foster sons. Biggest AF4Q Achievement: Helped secure the
Biggest AF4Q Achievement: Have advocated for commitment and participation of Amway, one of
Spanish language translation of AF4Q materials West Michigan’s larger employers, in AF4Q.
and Website in Spanish, too. We are now able to
bring our consumer materials to an audience often
overlooked because of language barriers. Vondie Moore
Woodbury
woodbur@mchp.org

Degree: MPA
Primary Affiliation
and Title: Director of
Community Benefit,
Mercy Health Partners
Trinity Health Director,
Coordinated Community Benefit Affairs and
Executive Director, Muskegon Community Health
Project

Page 28
Aligning Forces for Quality Communities

Western New York Kerry L.


Mihalko
kmihalko@stny.rr.com
Carolyn Kerl
kerlca33@aol.com Degrees: RD, CDE

Degree: MBA Title and Role:


Consumer Engagement
Title and Role: Associate, Chautauqua
Communications County Health
Liaison Network and P²
Collaborative of Western New York
Primary Affiliation and Title: Owner, Nutrition
To Go
Something that people don’t know about me is:
I love to watch sports!
Carol Cassell The biggest lesson I’ve learned in AF4Q 2.0
carol@p2wny.org is: When designing programs for health care
consumers, it is vitally important to talk to
Primary Affiliation “real” consumers not only consumer advocates.
and Title: Director, Our Consumer Advisory Teams have provided
Western New York valuable feedback on various projects.
Community Health
Planning Institute
S omething that people Kevin J.
don’t know about me
is: I played basketball
Donovan
competitively. kjdonovan
@nedistrictenergy.org
Biggest AF4Q Achievement: Developing and
aligning community health planning with the Title and Role:
AF4Q priority initiatives. Board Chairman,
P² Collaborative of
Western New York
Karen Blount Something that
blount.karen people don’t know about me is: I have ran five
@healthnow.org marathons.

Degrees: RN, PNP Biggest AF4Q Achievement: Began bringing


business leaders to the realization of their role in
Primary Affiliation advancing low-cost quality health care.
and Title: Vice
President of Health
Care Services,
BlueCross BlueShield
of WNY

Page 29
Aligning Forces for Quality National Meeting

Maureen Tracy Sawicki


Millane sawickit
@usa.redcross.org
millane@canisius.edu
Title and Role:
Degrees: PhD, MBA
Consumer Engagement
Title and Role: Team Lead
Board Member, P²
Primary Affiliation and
Collaborative of Western
Title: Assistant Executive
New York
Director, American Red
Primary Affiliation Cross
and Title: Executive Director and Associate Dean,
Something that people don’t know about me is: I
Canisius College
love to carve pumpkins.
Biggest AF4Q Achievement: Creation of
Shelley B. Consumer Advisory Teams throughout the region.
Hirshberg
shelley@p2wny.org Willamette Valley, Oregon
Degree: MA
Title and Role: Project
Ardis Belknap
Director ardis.belknap
@gmail.com
Primary Affiliation
and Title: Executive Degree: MBA
Director, P²
 itle and Role:
T
Collaborative of Western New York
Quality Manager,
Something that people don’t know about me Organizational
is: My husband and I just celebrated our 40th Development and
Anniversary and we still like each other! Representative, Society
of Quality Purchaser
Biggest AF4Q Achievement: P² became an
extension agent of the upstate NY REC and we Primary Affiliation and Title: Human Resources,
are a partner with WNY RHIO in the Beacon City of Springfield, OR
Community initiative. We also successfully
Something that people don’t know about me is:
launched three consumer advisory teams
I live on a farm and drive my tractor as often as
representing the WNY region.
my car.
The biggest lesson I’ve learned in AF4Q 2.0 is:
The engagement of consumers is laborious and
takes a multipronged effort.

Page 30
Aligning Forces for Quality Communities

David Shute Katrina R. Kahl


david.shute katrina.kahl
@greenfieldhealth.com @q-corp.org

Degree: MD Degree: MPH


Title and Role: Medical Title and Role:
Director Director of
Communication,
Primary Affiliation
Oregon Health Care
and Title: Community
Quality Corporation
Relations Coordinator,
Oregon Health Care Quality Corporation Something that people don’t know about me
is: I just moved back to Portland from New York
Something that people don’t know about me is:
City!
Lived in Turkey as an exchange student.
Biggest AF4Q Achievement: I joined Oregon
Health Care Quality Corporation in October
Joe Zaaer 2010. I am excited to be onboard for the next
jbandlmzaerr successful round of AF4Q.
@comcast.net

Degree: PhD Lori Lambert


 itle and Role:
T lori.lambert
Consumer @q-corp.org

Primary Affiliation Degree: MA


and Title: Health Care
Title and Role: Data
for All Oregon
Project Manager
Something that people don’t know about me is:
Primary Affiliation
I am a retired forestry professor.
and Title: Data Project
Manager, Oregon
Health Care Quality Corporation
Joyce
Something that people don’t know about me is:
DeMonnin I bake a mean pie.
jdemonnin@aarp.org

Degree: MPH
Mike Bragg
Primary Affiliation mike.bragg
and Title: Director of @providence.org
Public Outreach, AARP
of Oregon Title and Role:
Measurement and
Reporting Team
Primary Affiliation
and Title: Director of
Clinical Performance
Measurement,
Providence Health & Services

Page 31
Aligning Forces for Quality National Meeting

Nancy Clarke Cynthia


nancy.clarke@q-corp.org Schlough
cschlough@wchq.org
Title and Role: Project
Director Title and Role: Project
Primary Affiliation Director
and Title: Executive Primary Affiliation
Director, Oregon and Title: Director of
Health Care Quality Strategic Partnerships,
Corporation Wisconsin Collaborative
Something that people don’t know about me is: I for Healthcare Quality
was the tallest person in my fifth grade class. Something that people don’t know about me is: I
enjoy winter camping; it is an awesome experience.
The biggest lesson I’ve learned in AF4Q 2.0 is:
Stephanie Payment and reimbursement systems must be
Renfro reoriented to reward quality and performance
stephanie.renfro improvement.
@q-corp.org

Degree: MS
Dianne Kiehl
Title and Role: Health dkiehl@businesshealth
Information Specialist, caregroup.org
Oregon Health Care
Quality Corporation Degrees: RN, CLT
Something that people don’t know about me is: I Title and Role:
lived in China for a year. Member, Leadership
Team

Wisconsin Primary Affiliation


and Title: Executive
Director, Business Health Care Group of
Christopher Southeast Wisconsin
Queram Biggest AF4Q Achievement: Developing
cqueram@wchq.org documents that are being used across Wisconsin
to share important information with employees,
Degree: MA health plan enrollees, consumers and patients
about quality health care.
Title and Role:
Member, Leadership
Team
Primary Affiliation
and Title: President and
Chief Executive Officer, Wisconsin Collaborative
for Healthcare Quality
Something that people don’t know about me is: I
have a single digit golf handicap.
The biggest lesson I’ve learned in AF4Q 2.0 is:
The importance of taking the long view.

Page 32
Aligning Forces for Quality Communities

Jennifer A. Michael O.
LaMere Linton
jlamere@business mlinton@cwag.org
healthcaregroup.org
Title and Role:
Title and Role: Coalition of Wisconsin
Purchaser and Aging Groups (CWAG)
Business Coalition advocate and consumer
Representative representative
Primary Affiliation Primary Affiliation
and Title: Project Manager, Business Health Care and Title: Chairman of the Board and Chief
Group Executive Officer, CWAG
Something that people don’t know about me is: Something that people don’t know about me is:
I ran the Chicago Marathon. I am a retired telephone technician and work with
The biggest lesson I’ve learned in AF4Q 2.0 is: senior issues and advocacy as a volunteer. I am
In order for health care quality to improve, every also involved in other organizations that concern
stakeholder needs to be actively engaged and aging and health care issues.
committed. The biggest lesson I’ve learned in AF4Q 2.0 is:
The extraordinary teamwork and performance
efforts that are being initiated.
Kelly Court
kcourt@wha.org
Susan L.
Degree: MBA Turney
Title and Role: susan.turney
Member, Leadership @wismed.org
Team
Degrees: MD, MS
Primary Affiliation
and Title: Chief Title and Role:
Quality Officer, Member, Leadership
Wisconsin Hospital Association and Wisconsin Team
Collaborative for Healthcare Quality Primary Affiliation
Something that people don’t know about me and Title: Chief Executive Officer and Executive
is: I have only been in my role with WHA and Vice President, Wisconsin Medical Society
WCHQ since September 30, 2010. Something that people don’t know about me is:
The biggest lesson I’ve learned in AF4Q 2.0 is: I grew up in Mellen, a town of 900 people and
Aligning multiple organizations and agencies was queen of the Sweetheart’s Ball.
around common topics creates a sustainable The biggest lesson I’ve learned in AF4Q 2.0
agenda for change. is: What surprised me the most is how simple
the concept is to drive improvement and to
understand the need for change, yet how difficult
it has been to make a sustainable difference.

Page 33
The Robert Wood Johnson Foundation
The Robert Wood Johnson Foundation

Alexis D. Levy Bianca M.


alevy@rwjf.org Freda
bfreda@rwjf.org
Twitter Handle:
@adelevy  itle and Role:
T
 rimary Affiliation
P Program Associate,
and Title: RWJF
Communications Something that people
Officer, RWJF don’t know about me
Something that is: I was a competitive
people don’t know about me is: Before starting springboard diver in college (but never mastered
my career in communications, I worked as an the Triple Lindy).
environmental educator and occasional kayak The biggest lesson I’ve learned in AF4Q 2.0
instructor for the Park Service. is: It’s important to set clear stretch goals — the
The biggest lesson I’ve learned in AF4Q 2.0 Aligning Forces communities will rise to the
is: The importance of being able to talk about occasion.
and share lessons from this important work. It’s
not easy, but simple things like the video stories
everyone shared during the May national meeting Claire B.
make a big difference.
Gibbons
cgibbons@rwjf.org

Anne F. Weiss Degrees: PhD, MPH


aweiss@rwjf.org
 rimary Affiliation
P
Degree: MPP and Title: Research and
Evaluation Program
 itle and Role:
T Officer, RWJF
Quality/Equality Team
Director, RWJF Something that people
don’t know about me is: I’m a mom and acting
 rimary Affiliation
P dad for the next two years while my husband
and Title: Team finishes law school!
Director and Senior
Program Officer, RWJF The biggest lesson I’ve learned in AF4Q 2.0 is:
Communities learn a tremendous amount just by
Something that people don’t know about me is: talking to other communities.
I was a nationally ranked high school debater.
Biggest AF4Q Achievement: I think I’ve made
it to 13 of the 17 communities! Seriously, it’s my
privilege and everyone else’s accomplishment.

Page 37
Aligning Forces for Quality National Meeting

Dyanne Cano Michael


dcano@rwjf.org Painter
mpainter@rwjf.org
Twitter Handle:
@dyannecano Twitter Handle: @
 itle and Role: National
T paintmd
Urban Fellow, RWJF Degrees: JD, MD
S omething that people  itle and Role: Senior
T
don’t know about me Program Officer, RWJF
is: I am a typography
enthusiast. Something that people don’t know about me
is: I’m the last Q/E team member to update this
Aligning Forces “Facebook” page!
Josephine The biggest lesson I’ve learned in AF4Q 2.0 is:
Hearn The outstanding Aligning Forces local leaders can
accomplish truly amazing things. They are the
jhearn@rwjf.org
hope of health care transformation. (No pressure.)
Twitter Handle:
@JosephineHearn
 itle and Role:
T
Pam S.
Communications Dickson
Associate, RWJF pdickson@rwjf.org
Something that people Degree: MBA
don’t know about me is: I have hitchhiked in
Equatorial Guinea and I have worked (illegally) as  rimary Affiliation and
P
a web programmer in Argentina. Title: Deputy Director,
Health Care Group
Something that
Lori K. people don’t know
Grubstein about me is: My husband and I celebrate
our anniversary in a different state every year.
lgrubst@rwjf.org

Degrees: MPH, MPA,


MSW
Susan Mende
smende@rwjf.org
 itle and Role: Program
T
Officer, RWJF Degrees: RN, MPH
Something that people  itle and Role: Senior
T
don’t know about me Program Officer, RWJF
is: I enjoy frequenting garage sales, but not having
Something that people
them.
don’t know about
me is: I am a trained
veterinary technician
— tried animals then went on to people (nursing).
Still consider dogs the best conversationalists.
Biggest AF4Q Achievement: Led team that
defined consumer engagement goals and resources
to support communities to achieve them.

Page 38
The George Washington University
The George Washington University

Angelia Christina
Bowman Rowland
angelia.bowman christina.rowland
@gwumc.edu @gwumc.edu

Degree: MS Degree: MPH


 itle and Role: Senior
T  itle and Role: Senior
T
Research Associate for Research Associate
Quality Improvement, for Regional Support,
National Program National Program
Office Office
 rimary Affiliation and Title: Senior Research
P  rimary Affiliation and Title: Senior Research
P
Associate for Quality Improvement, Center Associate, Center for Health Care Quality, George
for Health Care Quality, George Washington Washington University
University
Something that people don’t know about me is:
Something that people don’t know about me is: I have over 36 first cousins.
When I was 13, I won first place in Wyoming’s
Biggest AF4Q Achievement: Participating in
Young Author Awards for Seventh Grade Poetry.
nearly 40 interviews exploring AF4Q providers’
As a result, my teenage angst got a full-page
collection and use of race, ethnicity and language
spread in The Sheridan Press.
data.
The biggest lesson I’ve learned in AF4Q 2.0
is: Through work on Transforming Care at the
Beside (TCAB), how to conduct a Deep Dive and Cindy Keltner
a Snorkel. cynthia.keltner
@hcqinstitute.org

Catherine Twitter Handle:


West @cjkeltner
cathy.west@gwumc.edu Degree: MPA
 itle and Role:
T
Degrees: MS, RN
Executive Director,
Title and Role: Quality Regional Support Team
Improvement Leader, Staff
Hospital Quality
 rimary Affiliation and Title: Executive Director,
P
Network: Improving
HealthCare Quality Institute
Language Services,
National Program Office Something that people don’t know about me is:
I am only here because the meeting is in Orlando
 rimary Affiliation and Title: Senior Research
P
and I am hoping to get a glimpse of Mickey.
Scientist, Center for Health Care Quality, George
Washington University The biggest lesson I’ve learned in AF4Q 2.0 is:
It always takes five times longer to do something
Something that people don’t know about me is:
than you anticipate and plan.
I am a descendant of Thomas Jefferson and my
husband is a descendant of Andrew Jackson.
Biggest AF4Q Achievement: Led the Language
Quality Improvement Collaborative.

Page 41
Aligning Forces for Quality National Meeting

Debora Goetz Fatema Salam


Goldberg fatema.salam
@gwumc.edu
debora.goldberg
@gwu.edu
Degree: MPH
Degree: PhD Title and Role:
Primary Affiliation and Regional Support
Title: Assistant Research Manager, National
Professor, Center for Program Office
Health Care Quality, Primary Affiliation and
George Washington University Title: Senior Research Scientist, Center for Health
Something that people don’t know about me is: Care Quality, George Washington University
I assisted with the implementation of a five-year Something that people don’t know about me is: I
national health care plan in Guyana. was a ballerina until age 17; until I realized that it
won’t pay the rent. Ironically, I became an English
major in college, which also does not pay the rent.
Deborah The biggest lesson I’ve learned in AF4Q 2.0
Roseman is: Becoming comfortable making mid-course
deborah.roseman corrections. Just because something sounds good
@gwumc.edu on paper, doesn’t mean it is going to work!

Degree: MPH
Title and Role: Holly Mead
Regional Support khmead@gwu.edu
Manager, National
Program Office Degree: PhD
 rimary Affiliation and Title: Research
P  rimary Affiliation and
P
Scientist, Center for Health Care Quality, George Title: Assistant Professor
Washington University of Health Policy, Center
for Health Care Quality,
Something that people don’t know about me is: I George Washington
can say “your mother is a fish” in 50 languages. University
Biggest AF4Q Achievement: Developed Something that people don’t know about me
relationships with my five assigned communities is: My great great uncle was the writer Booth
to facilitate and highlight their success in AF4Q. Tarkington, who won the Pulitzer Price for fiction
for two of his novels The Magnificent Ambersons
and Alice Adams. He is one of only three novelists
to win the Pulitzer more than once.
The biggest lesson I’ve learned in AF4Q 2.0 is:
The communities have ranged in their capacity to
meet the dashboard measures, but all are working
hard to meet their goals.

Page 42
The George Washington University

Janet P. Moye Jesse Pines


janet.moye jesse.pines@gwumc.edu
@gwumc.edu
Degrees: MD, MBA,
Degrees: PhD, MS, RN, MSCE
NEA-BC
Title and Role: Faculty,
Title and Role: Hospital Quality
Associate Director, Network: Increasing
National Program Throughput
Office
Primary Affiliation
 rimary Affiliation and Title: Lead Research
P and Title: Director, Center for Health Care
Scientist, Center for Health Care Quality, George Quality, George Washington University and
Washington University Associate Professor of Emergency Medicine and
Something that people don’t know about me is: Health Policy
I am the oldest of seven children. Something that people don’t know about me is:
Biggest AF4Q Achievement: Enrolling over 140 I do my best work after 11 pm.
hospitals in the Hospital Quality Network.

Kalpana
Jennifer Ramiah
Bretsch kalpana.ramiah
@gwumc.edu
jennifer.bretsch
@gwumc.edu
Degrees: DrPH, MPH,
Degree: MS MS

 itle and Role: Senior


T  itle and Role:
T
Research Associate for Research Scientist,
the Hospital Quality National Program
Network, National Office
Program Office  rimary Affiliation and Title: Research
P
 rimary Affiliation and Title: Senior Research
P Scientist, Center for Health Care Quality, George
Associate, Center for Health Care Quality, George Washington University
Washington University Something that people don’t know about me is:
Something that people don’t know about me is: This is my first time ever visiting Disney World!
I played midfielder on my college field hockey
and lacrosse teams.
The biggest lesson I’ve learned in AF4Q 2.0 is:
Training registration/patient access personnel
on standardizing the collection of patient race,
ethnicity and language data in the ambulatory
setting is very similar to training hospital
personnel.

Page 43
Aligning Forces for Quality National Meeting

Katherine Lara A.
Browne Cartwright-
katherine.browne Smith
@gwumc.edu lara.cartwright-smith
@gwumc.edu
Degrees: MBA, MHA
Title and Role: Interim Degrees: JD, MPH
Director, National  itle and Role:
T
Program Office Member, Legal Barriers
Primary Affiliation and Team, National Program
Title: Chief Operating Officer, Center for Health Office
Care Quality, George Washington University  rimary Affiliation and Title: Assistant Research
P
Something that people don’t know about me is: Professor, Center for Health Care Quality, George
I lost the spelling bee in fourth grade on the word Washington University
“etcetera.” Biggest AF4Q Achievement: Analyzed and
Biggest AF4Q Achievement: I think we made translated the health reform bills for a broad
good strides at integrating and managing the audience.
technical assistance being provided to the The biggest lesson I’ve learned in AF4Q 2.0 is:
Alliances and hope that going forward we can The world of health care is moving in the direction
put better processes in place to maximize the that AF4Q is already headed.
synergies.

Lisa Feng
Katherine M. lisa.feng@gwumc.edu
Bryant
katherine.bryant Twitter Handle:
@gwumc.edu @aligningforces
Degree: MPH
Title and Role:
Research Assistant, Title and Role: Senior
National Program Office Research Assistant of
Communications and
Primary Affiliation and
External Relations,
Title: Research Assistant
National Program Office
to the Chief Operating Officer, Center for Health
Care Quality, George Washington University  rimary Affiliation and Title: Senior Research
P
Assistant, Center for Health Care Quality, George
Something that people don’t know about me is: I
Washington University
enjoy painting (with water color) in my free time.
Something that people don’t know about me is:
Biggest AF4Q Achievement: I have helped to
I was interviewed in the Washington Post food
facilitate numerous meetings, teleconferences,
section about watermelons. I guess that makes me
webinars and other exchanges between essentially
the resident AF4Q watermelon expert.
every group within AF4Q.
The biggest lesson I’ve learned in AF4Q 2.0 is:
There are things each Alliance can learn from
one another. Aligning Forces is one-of-a-kind.
We should explore creative ways to nurture that
community.

Page 44
The George Washington University

Lissette M. Cody
Vaquerano Simpson
lissette.vaquerano@ cody.simpson
gwumc.edu @gwumc.edu

Title and Role: Twitter Handle:


Meeting Coordinator, @mcodysimpson
National Program
Title and Role: Senior
Office
Research Assistant,
Primary Affiliation Hospital Quality
and Title: Meeting Coordinator, Center for Network, National Program Office
Health Care Quality, George Washington
 rimary Affiliation and Title: Senior Research
P
University
Assistant, Center for Health Care Quality, George
Biggest AF4Q Achievement: Webinars, webinars, Washington University
webinars. I think I’m a pro now.
Something that people don’t know about me
The biggest lesson I’ve learned in AF4Q 2.0 is: is: I grew up in a small town of less than 2,000
Timing is everything. people.
Biggest AF4Q Achievement: Facilitated
enrollment of 140+ hospitals into the Hospital
Lynette Quality Network.
Hammond
lynette.hammond
@gwumc.edu Marcia J.
Twitter Handle:
Wilson
@lynettemph marcia.wilson
@gwumc.edu
Degree: MPH
Degrees: PhD, MBA
Title and Role: Web
Communications  itle and Role:
T
Specialist, National Program Office Assistant Director,
Regional Support,
 rimary Affiliation and Title: Web
P
National Program
Communications Specialist, Center for Health
Office
Care Quality, George Washington University
 rimary Affiliation and Title: Lead Research
P
Something that people don’t know about me is:
Scientist, Center for Health Care Quality, George
I went skydiving on the North Shore of Oahu.
Washington University
Biggest AF4Q Achievement: 1,240 users of
Something that people don’t know about me is:
Forces4quality.org and still counting!
I lived in Switzerland for a year and a half.
The biggest lesson I’ve learned in AF4Q 2.0 is:
The power of the multi-stakeholder alliance — I
am continually amazed at how all the AF4Q
Project Directors bring together a diverse group of
individuals in their communities and lead them,
guide them, herd them towards a common vision.

Page 45
Aligning Forces for Quality National Meeting

Mark Zocchi Vickie Sears


mark.zocchi vickie.sears
@gwumc.edu @gwumc.edu

Title and Role: Degrees: MS, RN,


Research Assistant, CPHQ
Hospital Quality
Title and Role: Quality
Network, National
Improvement Leader
Program Office
for the Hospital Quality
Primary Affiliation Network: Reducing
and Title: Research Readmissions, National
Assistant, Center for Health Care Quality, George Program Office
Washington University
 rimary Affiliation and Title: Senior Research
P
Something that people don’t know about me is: I Scientist, Center for Health Care Quality, George
played for the table tennis team in college. Washington University
The biggest lesson I’ve learned in AF4Q 2.0 is: Biggest AF4Q Achievement: Working with the
Don’t let perfect be the enemy of good! Alliances and the quality improvement team at the
NPO to launch the Hospital Quality Network.

Marsha J.
Regenstein
marsha.regenstein
@gwumc.edu

Degrees: PhD, MCP


Title and Role:
Associate Director,
National Program Office
Primary Affiliation and
Title: Professor, Center for Health Care Quality,
George Washington University
Something that people don’t know about me is: I
am a major Elvis Presley fan.
The biggest lesson I’ve learned in AF4Q 2.0
is: Getting the right people at the table working
toward a specific set of goals can create a
groundswell for change at the community level.

Page 46
Technical Assistance Providers
Technical Assistance Providers

Agency for Healthcare Research American Board of Medical


and Quality Specialities & Improving
Performance in Practice
Margaret
Trinity Jennifer A.
margaret.trinity Powell
@starpower.net powell@Lspragens.com

 itle and Role:


T Degrees: MBA, MPH
Technical Assistance
 itle and Role:
T
Provider
Technical Advisor
Primary Affiliation for Ambulatory Care
and Title: Project Quality Improvement
Director, Agency for Healthcare Research and
Primary Affiliation
Quality, CVE Learning Network
and Title: Health Care Consultant, Spragens &
Associates

Peggy Something that people don’t know about me is:


Our house has three generations of women living
McNamara together.
peggy.mcnamara
@ahrq.hhs.gov Biggest AF4Q Achievement: We are just
beginning our TA with the AF4Q. We are excited
 itle and Role:
T about the tremendous opportunities!
Technical Assistance
Provider
Primary Affiliation Richard
and Title: Senior Scoville
Fellow, Agency for Healthcare Research and richard@rscoville.net
Quality
Degree: PhD
 itle and Role:
T
Technical Assistance
Provider
 rimary Affiliation
P
and Title: Improvement
Advisor

Page 49
Aligning Forces for Quality National Meeting

Sheldon Kristin Carman


Horowitz kcarman@air.org
shorowitz@abms.org
Degree: PhD
Degree: MD  itle and Role: Project
T
 itle and Role: Senior
T Director, Consumer
Physician Director and Engagement Assistance
Principal Investigator, Primary Affiliation
Improving Performance and Title: “Managing
in Practice Director, American
 rimary Affiliation and Title: Special Advisor
P Institutes for Research
to the President, American Board of Medical Something that people don’t know about me is:
Specialties I won a state basketball championship my senior
Something that people don’t know about me is: I year of high school.
am a “chocolate addict.” Biggest AF4Q Achievement: Learning about and
supporting Alliance efforts to engage consumers in
their health and health care.
American Institutes for Research

Karthik Shyam Lee Thompson


lthompson@air.org
kshyam@air.org
Degree: MS
Degree: MPP
 itle and Role: Project
T
 itle and Role:
T
Manager and Technical
Consumer Engagement
Assistance Provider
Technical Assistance
Provider  rimary Affiliation and
P
Title: Senior Reseacher,
Primary Affiliation and
American Institutes for
Title: Communications
Research
Associate, American Institutes for Research
Something that people don’t know about me is: I
collect vinyl LPs.
The biggest lesson I’ve learned in AF4Q 2.0 is:
Every Alliance is unique! There is no “one size fits
all” approach to providing technical assistance.

Page 50
Technical Assistance Providers

Nikki
California HealthCare Foundation Highsmith
nhighsmith@chcs.org
Stephanie
Degree: MPA
Teleki
laurap@bcm.edu  itle and Role:
T
Technical Assistance
Degree: PhD Provider

 itle and Role:


T Primary Affiliation
Technical Assistance and Title: Senior Vice
Provider President, Center for Health Care Strategies

Primary Affiliation Something that people don’t know about me is:


and Title: Senior I am a former rock-climber and mountaineer.
Program Officer, California HealthCare Biggest AF4Q Achievement: Designed and
Foundation launched the Advancing Primary Care project,
which to-date has surveyed over 120 practices
Center for Health Care serving a high volume of low-income patients in
Strategies order to understand their practice capabilities and
the characteristics that correlate with high- and
low-quality care.
Dianne
Hasselman Roopa
dhasselman Mahadevan
@chcs.org rmahadevan
@chcs.org
Degree: MSPH
 itle and Role:
T Degree: MA
Technical Assistance  itle and Role:
T
Provider Technical Assistance
Primary Affiliation Provider
and Title: Director of Quality and Equality, Primary Affiliation
Center for Health Care Strategies and Title: Program Associate, Center for Health
Something that people don’t know about me Care Strategies
is: I recently ran the San Francisco Marathon to Something that people don’t know about me is:
celebrate my 40th birthday. I am a professional Indian classical vocalist.
The biggest lesson I’ve learned in AF4Q 2.0 The biggest lesson I’ve learned in AF4Q 2.0
is: Health care reform presents a tremendous is: Medicaid race and ethnicity data can be a
opportunity for the Alliances to develop powerful tool for analyzing and identifying
financing vehicles to help sustain ambulatory disparities in care.
quality improvement programs and create an
environment in which ambulatory quality
improvement can thrive.

Page 51
Aligning Forces for Quality National Meeting

Tricia McGinnis Communication Agencies —


tmcginnis@chcs.org DDB
Degrees: MPP, MPH
Alison Byrne
 itle and Role:
T
Technical Assistance Fields
Provider alison.byrnefields
@ddbissues.com
Primary Affiliation and
Title: Senior Program Twitter Handle:
Officer, Center for @abfdc
Health Care Strategies
Degree: MPP
Something that people don’t know about me
 itle and Role:
T
is: I am originally from Kentucky and attend the
Communications Team
Belmont Stakes every year in hopes of seeing the
Member
next Triple Crown winner.
 rimary Affiliation and Title: Senior Vice
P
The biggest lesson I’ve learned in AF4Q 2.0 is:
President and Managing Director, Issues &
High-volume Medicaid practices are committed
Advocacy and Social Media Strategy Director,
to their patients and are eager to be at the AF4Q
DDB
“table” and participate in Alliance activities in
order to strengthen care delivery. Something that people don’t know about me
is: I have enough headbands to wear a different
Cincinnati Children’s Hospital headband everyday for a month.
Medical Center The biggest lesson I’ve learned in AF4Q 2.0 is:
Commitment to collaboration is difficult but
Keith Mandel necessary.
keith.mandel
@cchmc.org
Ray Page
Degrees: MD, MPH ray.page
@sea.tribalddb.com
 itle and Role:
T
Technical Assistance
Twitter Handle:
Provider
@raypage
Primary Affiliation and
Title and Role:
Title: Vice President of
Communications Team
Medical Affairs, Physician Hospital Organization
Member
Primary Affiliation and
Title: Creative Director, DDB Issues & Advocacy
and Tribal DDB Worldwide
Something that people don’t know about me is: I
can do a Robert De Niro impersonation.

Page 52
Technical Assistance Providers

Communication Agencies — Patrick


GYMR McCabe
pmccabe@gymr.com

Mike Warner Title and Role:


mwarner@gymr.com Communications Team
Member
Title and Role:  rimary Affiliation
P
Communications Team and Title: Partner,
Member GYMR Public Relations
 rimary Affiliation
P Something that people don’t know about me is:
and Title: Vice I was my state’s debate champion in high school.
President, GYMR
Public Relations The biggest lesson I’ve learned in AF4Q 2.0 is:
Truly engaging people to care about the quality of
Something that people don’t know about me their health care means explaining how poor the
is: I took eight years of Latin in school and now quality of their care may be.
really wish I spoke Spanish or French. All I really
remember from Latin is “semper ubi sub ubi.”
Biggest AF4Q Achievement: Seeing first hand the Shalaya
level of engagement from policymakers during the
Connect visits with communities’ congressional
Henson
representatives. shenson@gymr.com

Title and Role:


Communications Team
Nick Ferreyros Member
nferreyros@gymr.com
 rimary Affiliation
P
Title and Role: and Title: Senior
Communications Team Account Executive,
Member GYMR Public Relations

 rimary Affiliation
P Something that people don’t know about me is:
and Title: Senior I spent several days in a plastic oxygen tent as a
Account Executive, child.
GYMR Public Relations The biggest lesson I’ve learned in AF4Q 2.0 is:
Something that people don’t know about me is: Getting consumers engaged in quality is tough,
I went to the World Cup in South Africa this year. but can be achieved!

Biggest AF4Q Achievement: Helping market and


launch the overwhelmingly successful Aligning
Forces for Quality Hospital Quality Network!

Page 53
Aligning Forces for Quality National Meeting

Communication Agencies — Michael King


MS&L michael.king
@mslworldwide.com

Chuck Alston Degree: MA


chuck.alston
@mslworldwide.com Title and Role:
Communications Team
Title and Role: Member
Communications Team Primary Affiliation and
Member Title: Vice President,
Primary Affiliation MS&L
and Title: Senior Vice Something that people don’t know about me is: I
President, Director of married my next door neighbor.
Public Affairs, MS&L
The biggest lesson I’ve learned in AF4Q 2.0 is:
Something that people don’t know about me is: Perfect cannot be the enemy of good.
I love to cook.
The biggest lesson I’ve learned in AF4Q 2.0 is: Communication Agencies —
People don’t know good quality from bad quality. Steege Thomson
Carol Thomson
Eva Fowler cthomson
eva.fowler @steegethomson.com
@mslworldwide.com
Title and Role:
Degree: MA Communications Team
Title and Role: Member
Communications Team  rimary Affiliation
P
Member and Title: President,
Primary Affiliation SteegeThomson
and Title: Account
Supervisor, MS&L
Something that people don’t know about me is: I Jill Wacker
directed a Hollywood photo shoot with the Jonas jwacker@steege
Brothers for a diabetes PSA campaign. thomson.com

The biggest lesson I’ve learned in AF4Q 2.0 Degree: PhD


is: Although it can be challenging, it’s possible
to describe performance measures using Title and Role:
language that’s both technically accurate and Communications Team
understandable to consumers. Member
 rimary Affiliation and
P
Title: Vice President,
SteegeThomson
Something that people don’t know about me is:
I made the costumes for the fourth grade’s pirate
circus.
The biggest lesson I’ve learned in AF4Q 2.0 is:
I’ve learned how important measurement will be to
the future of US health care.

Page 54
Technical Assistance Providers

Finding Answers: Disparities Health Information Technology


Research for Change Resource Center

Amanda R. David K. Ahern


Clarke dahern@partners.org
aclarke
@bsd.uchicago.edu Twitter Handle:
@dahern1
Degree: MPH Degree: PhD
 itle and Role: Project
T  itle and Role:
T
Coordinator, Finding Director, Health
Answers National Information
Program Office Technology Resource
 rimary Affiliation and Title: Research Assistant,
P Center
University of Chicago  rimary Affiliation and Title: Assistant Professor
P
Something that people don’t know about me is: in Psychology, Harvard Medical School and
For several years, I lived in a rural township on Director, Program in Behavioral Informatics and
the border of Ghana and Togo in West Africa. eHealth, Department of Psychiatry, Brigham and
Women’s Hospital
Something that people don’t know about me is:
Scott Cook I enjoy boating and viewing sunsets on the water.
scook1 The biggest lesson I’ve learned in AF4Q 2.0
@bsd.uchicago.edu is: Implementing HIT for quality improvement
requires not only financial resources, but expertise
Twitter Handle:
and stakeholder buy-in.
@ScottCook
Degree: PhD MacColl Institute for Healthcare
Title and Role: Deputy Innovation
Director, Finding
Answers National
Program Office Brian T. Austin
austin.b@ghc.org
 rimary Affiliation and Title: Research Director,
P
The University of Chicago Title and Role:
Something that people don’t know about me Technical Advisor
is: I’ve romped around nature preserves and for Ambulatory Care
rainforests in Tanzania, explored the beauty of Quality Improvement
New Zealand and sat around a campfire with the  rimary Affiliation
P
village elders of a very small Fijian island enjoying and Title: Associate
a kava kava ceremony. Director, MacColl
Group Health Research
Institute
Something that people don’t know about me
is: I am an avid woodworker and built my own
kitchen.
Biggest AF4Q Achievement: Working with the
NPO to plan how to reach as broad of a group
as possible through the Ambulatory Quality
Network.

Page 55
Aligning Forces for Quality National Meeting

Ed Wagner
wagner.e@ghc.org MedPharma Partners
Degrees: MD, MPH
Title and Role:
David E.
Technical Assistance Williams
Provider dwilliams@mppllc.com
 rimary Affiliation and
P Degree: MBA
Title: Director, MacColl
Group Health Research Title and Role:
Institute Technical Assistance
Provider, Sustainable
Business Models
Judith Primary Affiliation and
Schaefer Title: Principal, MedPharma Partners
schaefer.jk@ghc.org Biggest AF4Q Achievement: Helping the
Alliances turn the corner on sustainability.
Degree: MPH
The biggest lesson I’ve learned in AF4Q 2.0 is:
Title and Role: How much the Alliances can learn from their
Technical Assistance peers.
Provider
Primary Affiliation
and Title: Research Karen S.
Associate, Group Health Research Institute Donovan
Something that people don’t know about me is: I kdonovan
play in a marimba group. @mppllc.com
The biggest lesson I’ve learned in AF4Q 2.0 is: Title and Role:
Aligning TA with AF4Q site priorities is important, Technical Assistance
and yet there is still a need for an overall vision for Provider, Sustainable
ambulatory care improvement. Business Models
Biggest AF4Q
Achievement: Introducing and implementing
new business models for Alliances to diversify
their funding streams and enhance their long-term
sustainability.
The biggest lesson I’ve learned in AF4Q 2.0 is:
In today’s economic environment, it’s far easier to
ask stakeholders for funding when cost savings or
increased efficiency can be demonstrated.

Page 56
Technical Assistance Providers

National Committee for National Partnership for


Quality Assurance Women & Families

Heather Christy Woods


Williams cwoods@national
partnership.org
hwilliams@ncqa.org
Title and Role:
Degree: MA
Consumer Technical
Title and Role: Project Engagement, Assistance
Manager Provider
 rimary Affiliation
P  rimary Affiliation
P
and Title: Senior and Title: Outreach
Health Care Analyst, Manager, National
Quality Solutions Partnership for Women
Group & Families
Something that people don’t know about me is: Biggest AF4Q Achievement: Training and
I love to make floral arrangements. working with passionate and dedicated consumer
leaders in AF4Q communities.
The biggest lesson I’ve learned in AF4Q 2.0 is:
Laura Aiuppa It’s important to have all stakeholders on an equal
Aiuppa@ncqa.org playing field.

Degree: MA
Title and Role: Project Cristen M.
Director
Bates
 rimary Affiliation
P cbates@national
and Title: Director, partnership.com
Quality Solutions
Group Degree: MPH
Something that people don’t know about me is: Title and Role:
I traveled cross-country for 3 months in a camper. Technical Assistance
Provider, Consumer
Engagement
 rimary Affiliation and Title: Outreach
P
Manager, National Partnership for Women &
Families
Something that people don’t know about me is:
I spent two years without electricity or running
water as a Peace Corps volunteer in Niger, West
Africa.

Page 57
Aligning Forces for Quality National Meeting

Jennifer Diane
Sweeney Stollenwerk
jsweeney@national dstollenwerk
partnership.org @qualityforum.org

Degree: MA Twitter Handle:


@dstollenwerk
Title and Role:
Technical Assistance Degree: MPP
Provider, Consumer
Primary Affiliation and
Engagement
Title: Vice President of
 rimary Affiliation and Title: Director,
P Community Alliances, National Quality Forum
Americans for Quality Health Care, National
Something that people don’t know about me is:
Partnership for Women & Families
I have a very small oyster farm on an inlet of the
Biggest AF4Q Achievement: Increasing the Puget Sound.
representation of consumer organizations in the
AF4Q Alliances.
Shaller Consulting Group
Natanya Alon
nalon@national
partnership.org
Dale Shaller
d.shaller
Degree: MPH @comcast.net

Title and Role: Senior Degree: MPA


Outreach Manager
Title and Role:
Something that people Technical Assistance
don’t know about me Provider for Patient
is: I have slept in a Experience of Care
hammock in a cave in Ecuador and at the Mount
Primary Affiliation and
Everest Monastery — the highest monastery on
Title: Principal, Shaller Consulting Group
earth.
Biggest AF4Q Achievement: The publication of
Biggest AF4Q Achievement: Supporting the
an issue brief on implementation strategies for
Alliances’ efforts to integrate the consumer’s
patient experience of care that has actually been
perspective into their work.
used.
The biggest lesson I’ve learned in AF4Q 2.0
National Quality Forum is: Few people read very much and most are so
distracted with competing priorities that direct
face and phone time is critical to getting your
message across.
Christy Olenik
colenik
@qualityforum.org

Degrees: MSW, PhD


 rimary Affiliation
P
and Title: Evaluation
Methodologist,
National Quality Forum

Page 58
Technical Assistance Providers

The Brookings Institution


Engelberg Center for Health Care University of Maryland
Reform
Lena Hackett
lena@community
Ayodola Anise solutionsinc.net
aanise
@brookings.edu Degree: MPH

Degree: MHS Title and Role:


Technical Assistance
Title and Role: Provider
Technical Assistance
Provider Primary Affiliation
and Title: Contracted
Primary Affiliation Project Manager and Consultant, University of
and Title: Senior Maryland
Associate, The Brookings Institution Engelberg
Center for Health Care Reform
Something that people don’t know about me is: Roderick King
I have been salsa dancing for the past 12 years. rking@ngcg.org

Degrees: MD, MPH


Sophie C. Title and Role:
Shen Technical Assistance
scshen Provider
@brookings.edu Primary Affiliation
and Title: Senior
Degree: MPA Fellow, University of
Title and Role: Maryland, School of Public Policy
Technical Assistance
Provider
Primary Affiliation
and Title: Associate, The Brookings Institution
Engelberg Center for Health Care Reform
Something that people don’t know about me
is: I am also part of team providing technical
assistance for the Beacon Community.

Page 59
The Evaluation Team
The Evaluation Team

Dennis P. Sarah S.
Scanlon Rittner
dpscanlon@psu.edu s-rittner
@northwestern.edu
Degree: PhD
Degree: MA
Title and Role:
Principal Investigator,  itle and Role:
T
Evaluation Team Disparities and Equity
Domain Team Member,
Primary Affiliation
Evaluation Team
and Title: Professor
of Health Policy and Administration, Penn State Primary Affiliation and Title: Program Manager,
University Center for Healthcare Equity, Northwestern
University Feinberg School of Medicine
Something that people don’t know about me is:
My wife and I have four children, ages 12, 10, 8 Something that people don’t know about me is:
and 6. I am a trained singer.
Biggest AF4Q Achievement: Assembling a great
reference of researchers and staff for the AF4Q
evaluation. Yunfeng Shi
yus16@psu.edu

Degree: PhD
Jon B.
Christianson  itle and Role:
T
Quanitative Manager,
chris001@umn.edu
Evaluation Team
Degree: PhD Primary Affiliation
and Title: Post-Doctoral
Title and Role:
Research Scholar,
Evaluator
Center for Health Care and Policy Research, Penn
Primary Affiliation State University
and Title: Professor,
Something that people don’t know about me is:
James A. Hamilton
I am originally from Shanghai, China.
Chair in Health Policy and Management
Biggest AF4Q Achievement: Joining the team!
Something that people don’t know about me is:
I love to fly fish for trout.

Page 63
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