INTRODUCTION AND OBJECTIVE “In genuine dialogue, neither person is hiding an inner monologue.

You are not talking to yourself in the background. You are talking with each other, and only with each other”.


an audience. or inanimate object. Sometimes a speech addressed to an absent character is also called an exterior monologue. There are different terms for monologues in plays. As a literary device. 3 . which usually take the form of the thoughts or speech of a single individual.MONOLOGUE A monologue is an extended. animated cartoons. a long. it is most common in dramatic genres (plays. a character. A speech addressed to the audience is called an exterior monologue.g. reader. Monologue. • • If a speech is addressed to another person or group of people. film) but can also be found in prose fiction. A speech addressed to a character or a group of characters within the play (including the speaker himself) is called an interior monologue. it is called a If a speech is addressed to the speaker himself. rather boring speech by a conversation partner is sometimes called a monologue as well. In everyday usage. Although they are often used synonymously. uninterrupted speech or poem by a single person. The term can also be applied to poems. e. Monologues can also be distinguished with regard to their frame of reference. The person may be speaking his or her thoughts aloud or directly addressing other persons. it is called a soliloquy. they serve to distinguish monologues with regard to the addressee.

on a particular issue. You can create an atmosphere of friendliness. it is no difficult to carry on a dialogue. 4 . groups or countries. there may be controversial issues. In meetings. ideas are as important as your own. Empathy means showing your understanding of how the other person feels. by being inclusive and having empathy with others. have to aim at reaching a closure which is satisfactory to both. Being inclusive means making the other person feel that his contribution. whether face-to-face or over a telephone. during question asked or answered. dissatisfaction expressed and In interviews. the subject may be unpleasant. Dialogue in business is not the skill of debate where you have to defend your position. You need interpersonal skills for business dialogue. In business. But sometimes. Situations in which conversational skills are needed Dialogue skills are needed • • • In oral communication situation.DIALOGUE Dialogue is talk between two or more persons. build rapport. The purpose of dialogue is to reach a friendly and amicable agreement. If the subject of dialogue is agreeable. Both parties need to tune in. in which two parties assess each other and come to conclusions pacified. views. dialogue means an exchange of ideas and opinions between two persons. and decisions.

Speak in low voice and gestures. Be clear and concise in your introduction. Ask people about there interests. Introducing: introductions are the few moments in which critical first impressions are made. It should not take more than fifteen seconds to deliver. A client always comes before anyone in your organization. Some rules:• • • • Business introductions are based on hierarchy. It is insulting to others to show a lack of concern about your appearance. or sports. Construct an introduction that is interesting and easy to remember. Introducing yourself: Always use both. Be well-informed on business environment. The only way to control others’ talk is to control your own. the purpose of dialogue and be sure of what outcome you desire. Good manners and etiquette Learn how to introduce and how to pay compliments. Appearance and clothing Always practice impeccable grooming. • • • • Vary the voice to avoid a monotone. Introduce a junior executive to a senior executive. and yet professional. cultural events. Clarify to yourself. wait and listen politely till they complete. 5 . You cannot control how or what other people talk. Generally impressions are made within 20-30 seconds upon meeting someone. speak in an engaging tone. An elected official comes before a non-official. your name and surname when introducing yourself. Do not interrupt others. Speak clearly and pleasantly Cultivate a pleasant and friendly way of speaking.SKILLS NEEDED FOR DIALOGUE Dialogue skills require self-control. but you can control what you yourself do. so that you can aim at it and work towards it.

A mature person is able to keep silent and let the other person talk first. sincere and friendly manner. Listening The skill of listening is very important for the success of dialogue. something special. The benefits of listening include • • • • • Silence It may seem strange. to compliments: When someone pays you a compliment.Paying compliments: paying compliments is an art. find something about the other person that you honestly appreciate. It is an expression of appreciation. First learn to gain control over your desire to express yourself while someone is talking on your favorite topic. In business dialogue. but maintaining silence is a valuable and powerful communication skill. Express it in a positive. Finding out more information Learning about people and how their minds work Improving relations with people Obtaining suggestions and new ideas Being able to help with solving problems 6 . To improve any personal or business relationship. Keep the following points in mind• • • • • A compliment should be moderate and genuine appreciation. It takes a great deal to remain cool when your own views are attacked in an unmannerly style. Self control Gaining self-control takes time and patient practice. Never boast about your own clothes or possessions or achievements. it is important to control your impulse to talk. respect. or agree with – and find a graceful way to say it. Compliments should have no other motive than to recognize someone for Do not ask where they bought it or how much they paid for it. Responding acknowledge it and thank the person graciously.

If you learn to be positively assertive. a sense of self-worth and recognition of one’s own and other people’s rights and responsibilities. Question must be asked for clarification in a non-threatening tone. Ask about their feelings. It requires self-knowledge. so here are no losers. On the same time. Asking questions The question is a powerful in dialogue. Otherwise it will look as if you are struck dumb by the aggression of other person. Questions asked in an aggressive style can make the other person withdraw from. 38% is carried by the voice (paralanguage) and only 7% by the words. both need the ability to sense the feelings behind the words by observing the body language. understanding of one’s own the skills and limitations. facial expression and eye contact must show that your silence is deliberate. Offer alternatives. Non-verbal behavior Remember that 55% of meaning is carried by body language. you have an effective way to 7 . Ask for their advice. Assertiveness without aggression Assertiveness is reasonable behavior. you need the ability to endure the other person’s silence and the skill to break it. Assertive persons hold their own ground and work to find reasonable working compromises. Posture. showing genuine desire to understand better. Ask open-ended question which can not be answered with a simple yes or no. Assertiveness is not just a set of techniques. • • • • • Do not ask questions that make others feel uncomfortable and defensive. Repeat back what they said. Pleasant appearance and friendly body language are a great advantage. Questions can make people uncomfortable. Expressing disagreement without being offensive If you disagree with someone’s statement. you may feel tempted to express your self aggressively. In a conversation.Be aware and remain in control of your body language.

When you disagree. Relationships between persons are important for any joint effort. Feedback on emotional reaction of the other person helps to achieve the most suitable style. Whether the conversation has been smooth and easy or difficult and bumpy. You must be able and willing o maintain silence and interest while others speak. getting or eliciting feedback. You must Be alert to see non-verbal feedback which is often given unconsciously and indicates emotional reaction. especially when you disagree with it. 8 . you must be able to receive and accept it without feeling threatened. instead of not keeping silent or responding aggressively. Feedback skills A business dialogue can go on peacefully and usefully only when both parties clarify their points of view. and communication forms the relationships. you can get feedback more easily. you can express disagreement without being offensive. Getting feedback: watch for glimpses of the listener’s feelings from the expression on the face. Closure Ending on a pleasant note is always beneficial for relationships. the final words must pave the way for continuing relationship. Summarizing It is important to summarize the previous speaker’s view.respond when you do not agree with someone. Receiving feedback: once you get feedback. try positive assertiveness. Seek and receive feedback with a genuine desire to improve and facilitate the conversation. receiving and accepting feedback and giving feedback. If you are assertive. Leave-taking is as important as greeting. It is a restatement without any comment and must be spoken in an objective tone and manner without indicating any opposition by tone of voice or facial expression. The main points and conclusions should be summarized. Feedback involves three skills. it leaves the final impression. If you are a good observer and good listener. It is easy to feel angry when you find that the other person has not understood what you explained.

seek clarifications and ask for specific instances. Listen attentively. Giving feedback: as listener. you have the responsibility to give feedback. Be descriptive. If the feedback is vague. 9 . by sating your own views and feeling in response to the communication. Give feedback in a positive manner.Be non-defensive. not general or vague. by asking for clarifications. It should be given for a genuine reason and not to put down someone. and whenever possible. not evaluative. Be sure of your own motive in giving feedback. Be specific. Check your own understanding by summarizing.

Their predominant interaction style would be better labeled monologue rather than dialogue. many couples do the same in their relationships. most of the time a partner doesn’t want to have total control. arrogant and frustrating. As a result. they want to know they have influence—that their partner is giving them the respect to hear them out and to seriously consider their position. This posture doesn’t work very well. While that may be true in some cases. for relationship building. rather than with each other.Monologue vs. But that doesn’t stop some from persisting with it. Truth be told. of course. When partners engage in power struggles. It minimizes the other partner. I can keep a grip on my demand to be right. One candidate would talk at the other. They seldom exchanged ideas and engaged in each other’s philosophical processes. There was little true debate where one candidate seriously considered the other’s view. They take turns talking at each other. Dialogue Here are incidents which will clear both the words. Instead. then I don’t have to risk hearing your position. This can only happen when partners engage in dialogue with each other 10 . They want to know that their opinion matters to their partner. and thereby make you wrong. It’s disrespectful. Why is this? One reason is that monologue is much safer. it was intriguing to observe the process of the candidates declaring their positions. Much of what have been observed between candidates would be best categorized as monologue. Outside the historymaking results. it’s often assumed that one’s partner wants to totally dominate and control the other. I won’t run the risk of being influenced by you. If I talk at you. The past election process was an interesting to observe.

Talk with them. inner monologue? Does the other person have a second voice in his head. Of course you are. no matter how well it is crafted. on creating a 30-second dialogue. If you want to create a memorable encounter with someone. Humans don’t connect with monologues the way they connect with dialogues in which they are engaged. don’t expect a 30-second monologue to do the trick. plotting. 11 . instead. If you are talking to yourself. or are they part of a competing. But are your thoughts directed into the conversation. hidden from you yet obscuring the true meaning of what you hear him say? This is the intersection between being fully present and conversation.FINAL THOUGHT It’s not that you can’t be thinking while you are talking. If you want to communicate with someone. You will have much better success if you focus. don’t talk at them. you can’t be in true dialogue with another person.

Urmila Rai.M. www.Rai. . Himalaya Publishing House.league. “Business Communication”.BIBLIOGRAPHY AND WEB SOURCE 1. 2.html 12 .9k 3.