Megha Goyal

meghagoyal_r@yahoo.com Address: Plot No 15-16, Near Bharatiya Shanskriti Vidhyaliya, New Gayatri Nagar Raipur –492001 (C.G.) Mob: 98265-64540

PROFESSIONAL EXPERIENCE

Hong Kong and Shanghai Banking Corporation Limited (HSBC), Raipur, Chhattisgarh Position: Asst. Manager – Customer Service
Jan ‘10 - Till date
• Monitoring customer service scores on an ongoing basis and driving improvements in these scores. • Extensive knowledge of rapport building and back-up staff for Teller Operations & Clearing. • Increased business through networking and building new client relationships. • Assisting managers in identifying sales opportunities for the branch. • Responsible for updating daily reports to the manager. • Supervised and trained new employees. • Ensured merchandized stock orders as per the norms of the bank. • Prompt reply to customer queries and complaints. Branch Activity:

Handling branch audit and ensuring high quality service. Aug ‘08 – Jan ‘10

Position: May I Help You (MIHY)
Ensuring high level of customer service:
• • • • Platform service executive and back up staff for Teller Operations & Clearing. Ensuring branch Vendor Payments and Customer requests are timely actioned. Effective service delivery of walk-in customers.

Identifying and implementing initiatives to reduce customer-waiting time. Cross-sell bank’s products: • Effectively migrating activity for walk-in customers at the branch - Increasing PIB registrations, and migrating teller queues to the ATMs. • Identifying cross-sell opportunities/generating leads for various products and services offered by the bank. Maintain branch hygiene standards: • Ensuring that all posters and any other promotional material are correctly and neatly displayed and latest brochures are always available. By ensuring that all sweet bowls and flower pots are filled and fresh.

Position: Asst. Manager - Sales Acquisition
• • • • • •

Nov ‘06 – Aug ‘08

Responsible for getting new relationships for different business propositions in bank. Making strategies for value addition in terms of new relationships through creative events and programs. Identifying new clients and upgrading them for different classes of relationship with the bank on an ongoing basis. Providing prompt services and create awareness about the features of various offerings among existing relationships and exploring new business avenues. Preparing new business solutions catering to client’s specific needs and requirements. Inculcate a discipline of adherence to risk and compliance.

India Infoline Ltd, Raipur, Chhattisgarh
Position: Asst. Relationship Manager May ‘05 – Nov ‘06 • Marketing all the insurance product of ICICI Pru. Life Insurance for there cooperate agent including Primary Underwriting, MIS report generation of insurance business. • Responsible for business development and new client equitation for Mutual fund. • Responsible for taking daily reporting form TCE’s from all branches. • Planning and implementation of new business promotion activities.

Mafoi Management Consultants Ltd, Raipur, Chhattisgarh
Position: Associate • Recruiting candidates of HSBC & WIPRO Spectra mind. Nov ’04- April ’05

PERSONAL INFORMATION • • • Date of Birth Sex : Marital Status : 6th May 1984 Female : Single . I am confident and have effective selling skills. Raipur. PUNE POST G RADUATE DIPLOMA IN B USINESS ADMINISTRATION (PGDBA) S PECIALIZATION : HUMAN RESOURCE M ANAGEMENT S CHOOL OF 2005-2007 G RADE .S. Holder of “Dealers Module Certificate in Capital Markets” by National Stock Exchange’s certification in Financial Market. actively participating in the activities of NHRD. • Keeping track of “Interactive voice response” & SMS related complained received at Telecare & working toward their resolution. MANAGEMENT EXPERTISE • • • • • I am extremely calm and composed and have good listening skills. (M. Rajnandgoan. Korba. RAIPUR . PC report & SMS response report etc. I am always self-motivated and have the drive to overachieve on goals and targets set out. RAIPUR (M.P.S.P. Active participation in college activities. B OARD ) S ENIOR S ECONDARY A GGREGATE 72% 1999-2000 ACHIEVEMENTS • • • • As a Volunteer Member of NHRD. Holder of “Depository Module Certificate in Capital Markets” by National Stock Exchange’s certification in Financial Market. Raipur Chapter. I am an excellent team player. A DDITIONAL INFORMATION • • • Holder of ‘A M F I’ Certificate by National Stock Exchange’s Certification in Financial Market. R. • Generation MIS like daily telecare. Durg) with dealer executive. RAIPUR (P T . Holder of “Depository Module Certificate in Capital Markets” by Bombay Stock Exchange’s certification in Financial Market.UNIVERSITY ) B ACHELOR OF COMMERCE (B. Consolation Prize in Nav Bharat drawing talent competition (2002). • A CADEMIC AFFILIATION S YMBIOSIS CENTER FOR DISTANCE L EARNING.B 2002-05 A GGREGATE 63% 2001-02 STUDIES OF M ANAGEMENT. I posses extra-ordinary customer orientation and provides exemplary service.Reliance Telecom Ltd. Bhilai. Have exceptional presentation and communication skills with a high emphasis on content. B OARD H IGHER S ECONDARY (S CIENCE ) A GGREGATE 73 % S ALEM ENGLISH SCHOOL .COM ) S ALEM ENGLISH SCHOOL . Chhattisgarh Position: Customer Care Executive May ’04 – Oct’04 • Upcountry Co-ordination (Bilaspur.

13th Jan 2009 Signature .