This action might not be possible to undo. Are you sure you want to continue?
Amp up your results!
Daniel H Pink, Drive: The Surprising Truth About What Motivates Us The old carrot and stick system of reward and punishment has fuelled business for the past few hundred years. Now, like our other technologies, management is due for an upgrade. It’s time to redesign work practices to match what science knows about motivation and how business is practiced. Controlling, compliant and profit focussed businesses are killing the enthusiasm, engagement and performance of their employees. It’s time to loosen the reins, inspire long-term learning and pursue profit as a means to purpose. The Motivated Organization is here! Eat your carrots and break your sticks. It’s time to motivate yourself, your kids, your team and your organization the way science knows works best.
RESOURCES : anything you use to generate wealth. ACTIONS : an act of will, a deed completed. pROFITS : to gain an advantage or benefit.
The Big ideA
© Geoff McDonald 2010 • For More Info click on these links • Blog • Email the Author • Other issues freely available at: www.BookRapper.com • Page 1
RAp1 : The Motivation ladder
Our motivation levels are like a computer operating system. Upgrade your business operating system to get the best from your people.
pRoFiT : Science has revealed we all are stimulated by three different types of motivation. The biological is hardwired into our brains. Carrots and sticks are practised throughout most businesses. And, to tap into internal motivation a business upgrade, revamp and redesign is required.
3.0 : Internal motivation because we want to. The performance of the task is its own reward. Suited for creative or knowledge work that requires thought to execute. 2.0 : Rewards and punishments as external motivators. A carrot and stick approach reminiscent of motivating a donkey. Suited for routine work that is predictable, boring, easily measured and requires little thinking to execute. May even reduce motivation, performance and creativity, as well as promote shortcuts, cheating and short-term thinking. 1.0 : Humans and other animals have a natural drive to satisfy their hunger, thirst and copulate. All part of basic survival. Built-in and hard-wired.
Use If-Then rewards (If you do this, then I’ll give you this) plus: Explain why it needs to be done Acknowledge the work is boring Let them do it in their own way
● Turn the task into knowledge work
Pay people fairly Promote a culture of autonomy, mastery + purpose Avoid If-Then rewards at all costs Consider Now-That rewards that offer unexpected rewards after the work is done and are independent of the work completed. Offer praise rather than money or things as rewards
© Geoff McDonald 2010 • For More Info click on these links • Blog • Email the Author • Other issues freely available at: www.BookRapper.com • Page 2
RAp2 : The Autonomy Motive
Flex TiMe eMpoweRMenT
pRoFiT : The story of human history shows a continual shift toward greater freedom. And for better results, science is pointing business in this direction too. Release your iron grip and give your people all the room they need to create great results.
Radical autonomy lets the employees loose to choose around the four key aspects of work: what to do, when to do it, how to do it and with whom. And the results are surprising. 3M and Google instigated 20% time allowing employees to work on what ever and with whoever they want during this time. Their innovation records are amongst the world’s best. Australian software development company Atlassian is following a similar path. And, they’ve just received a $60 million venture funding agreement from Silicon Valley. Other examples are ROWE Results Only Work Environment. There are no schedules, no office hours. You just have to make sure you produce the result you agreed you want. You can do it in any way that you want.
task time team
Control is a holiday stuck on a coach tour. You stop when the bus driver says stop. Autonomy is the freedom of hiring a car. You choose what, when, where and with whom you travel.
Management is a technology invented by humans. It becomes outdated like our other technologies. Managing people to be at work and ensuring they do the right thing is old school. Controlled Motivation is acting based upon perceived pressure outside of oneself. Flexible work times and Empowerment operate from Motivation 2.0 space. They give some choice but in a controlled way. To empower someone implies you had the power in the first place! Autonomous Motivation is to act with choice. It doesn’t mean individualism. Instead it relies on working inter-dependently with others. And, it requires people being held to account for their results.
© Geoff McDonald 2010 • For More Info click on these links • Blog • Email the Author • Other issues freely available at: www.BookRapper.com • Page 3
RAp3 : The Mastery Motive
pRoFiT : The lack of employee engagement has been estimated to cost uS companies $300 billion a year. The pursuit of mastery is a potent internal motivation. The aim is to get better and better at something that is important to us. Redesigning work to pursue mastery may be the key to enhancing employee engagement.
Mastery begins with flow. It’s an experience of intense focus and satisfaction, of time passing. It’s the moment of being lost in your work. And, the work is its own reward. To achieve flow: The goals need to be clear. Feedback immediate. The task is neither too hard or too easy. To pursue mastery you need to be willing to pursue long-term learning goals rather than short-term performance goals. Perhaps the most common performance goals are to lose weight or study for a test. We work hard until we reach our outcome and then typically stop. Usually after this we put the weight back on or simply forget what we’ve learnt. In contrast, a learning goal is one that may never be achieved. Where flow is the small moment of working toward mastery, grit is the long-term pursuit. Mastery is a long and difficult path. It requires persistence, resilience and the pursuit of a major and often lifetime goal. To master any field at a world class level takes around 10,000 hours of practice or about 10 years to get there. This means you can approach the upward limit and you’ll never quite get there. All the more reason to enjoy the journey.
mindset flow grit
Compliance is turning out the light because your Mum told you to turn it out. Engagement is reading under the sheets because you wouldn’t have slept anyway.
Compliance is useful for managing routine work. However, for knowledge or creative work it will only kill off engagement. The pursuit of mastery can lead to engagement.
© Geoff McDonald 2010 • For More Info click on these links • Blog • Email the Author • Other issues freely available at: www.BookRapper.com • Page 4
RAp4 : The purpose Motive
pRoFiT : pursuing personal or organizational profit only gets us so far. once we have reached the threshold of financial comfort, more income or more profit has no significant impact on our happiness or satisfaction levels. And, in some cases it may even be detrimental.
New organizations are emerging that use the goal of profit to reach their purpose.For instance, Toms Shoes is a ‘for-giving’ company. They pursue profit so they can give more away. Profit is seen as a catalyst, rather than an objective. Words are changing too. Management speak has fed us a diet of: efficiency, advantage, value, superiority, focus, differentiation. Now the shift is to deeper ideals such as: honor, truth, love, justice and beauty. It’s a revolution to humanize what people what do and say. Previously, policies were used as a means to control. They were narrow, prescriptive and often policed literally. New policies are emerging designed to enable people to pursue purpose on their own terms. Personalized policies as guides are becoming more prevalant.
Profit is like serving the ball in tennis. It’s an essential part of the game and it’s not the reason we play.
To seek purpose is to pursue a cause bigger than oneself. Whilst, the Profit Motive is essential for the future of all organizations, by itself it’s insufficient. The Purpose Motive places an equal emphasis on profit and purpose. Baby Boomers realizing they may have spent the first 60 years of their lives pursuing profit are swinging the pendulum of their lives to purpose. With perhaps only 20 years of life remaining, they’re now following the things that mean the most to them: travelling, building a legacy, spending time with family... This parallels the typical values of Gen Y who favour purpose before profit. Pursuing a purpose is part of human nature. It’s now being expressed on a scale never previously seen. And it will fuel our personal and business futures.
© Geoff McDonald 2010 • For More Info click on these links • Blog • Email the Author • Other issues freely available at: www.BookRapper.com • Page 5
More : learn more, do more, share more...
pRoFiT : want more? here’s some suggestions to deepen your thinking and sharpen your learning. if you like this RAp, the best way you can say thanks is to share what you’ve found with others on Twitter, Facebook, in your blog, face to face, by sending them a copy or directing them to our website.
read share discuss
MoRe FRoM ThiS iSSue...
Share This! Share this document as it is, no changes, no re-selling. A Creative Commons Licence applies. Email it, print it, give it away... Discuss This! Discuss the issues in this RAP with your colleagues. It’ll sharpen your ideas and expand your thinking. Even better, apply this in your life and your organization. Read the Book : If you want more detail about this book then buy a copy. We only select 12 books a year so you know it’s got to be good. Tweet This! Tweet your thoughts about this and start a conversation. While you’re at it follow Book Rapper on Twitter to get a sneak peak of the latest issue. Plus his usual rants, frustrations and calls for help. twitter.com/bookrapper Geoff McDonald is the Book Rapper. A former architect who loves reading books, mapping ideas and designing board games. Aka: The Ideas Architect
meet RAps email
MoRe FRoM Book RAppeR...
Meet, Greet and Eat : To meet other business professional, have a healthy lunch and discuss this issue further come to the next event. www.IdeasLunch.com.au Get More RAPs : There’s more than 20 others issues just like this one at www.BookRapper.com Download one or all. Email Marketing : Be seen as the expert in your field by sending high quality, current thinking to your customers and clients weekly, fortnightly or monthly - branded with your identity for maximum impact. Email Geoff for more. Custom Content : If you’re an author, speaker, trainer or infopreneur then employ Geoff to add the latest thinking to your book, presentation, course or business.
© Geoff McDonald 2010 • For More Info click on these links • Blog • Email the Author • Other issues freely available at: www.BookRapper.com • Page 6
This action might not be possible to undo. Are you sure you want to continue?
We've moved you to where you read on your other device.
Get the full title to continue reading from where you left off, or restart the preview.