Late Breaking News for HP Web Jetadmin 10.
2 (Edition 3, 2/2010)
Edition 3, 2/2010
..........................................................................................................................................2 Installer ........................................................................................................................................ 1 HP Web Jetadmin 10.. 8 Obsolete Device Columns in HP Web Jetadmin .............................................................................................. 18
............................. 2 HP Web Jetadmin 10... 1 Minimum System Requirements for HP Web Jetadmin 10.........2 (Edition 3......................................................... 9 Improvements and Fixes in Previous Releases HP Web Jetadmin 10........com ......... 8 Device Support for HP Web Jetadmin 10................................................... 6 Advanced Non-HP Support Module Currently Unavailable .................................................................................................................................................................................................................. 16 Online Help .............................2 ................................... 5 Improvements and Fixes in HP Web Jetadmin 10...........2 .. 9 HP Web Jetadmin 10... 9 Known Issues ........................2 Service Release 2 (10............................2.......................................... 16 Resources on www................................................................ 11 2 Help and Resources for HP Web Jetadmin ........2 ...........................................................................................................................................hp..................................................................2 ................ 2/2010) .......................63313) .............Table of contents
1 Late Breaking News for HP Web Jetadmin 10.2 Service Release 2 Localization ................................. 16 3 Legal Statements ..........................................................................
access the HP Web Jetadmin Installation and Setup Guide at this same site. This version is installed by using the install executable.2 (10. For more information. and 10.1 is no longer supported. Administrators should use the HP Web Jetadmin 10. NOTE: Using an HP Web Jetadmin 10. including FAQs and white papers.2 Service Release 2 (10.8 or8.2. please visit http://www. This is a cumulative release.2 Service Release 2 (10.1 was released at the same time or earlier than HP Web Jetadmin 10.2.63313). all improvements. To access the support documentation.
HP Web Jetadmin 10.1
Late Breaking News for HP Web Jetadmin 10.8 or 8. Starting in January of 2010. This document addresses HP Web Jetadmin 10.2 from HP Web Jetadmin 7.0 to HP Web Jetadmin 10.hp.1 or 10. and device support in previous releases are also included in this release.
HP Web Jetadmin 10. 10.0 is required. as well as support for new HP printers.2 on page 6 below.63313)
HP Web Jetadmin 10.x is no longer supported.2.2.58560.2. 2/2010)
This document is a supplement to the online help and Installation and Setup Guide documents for HP Web Jetadmin 10. Please contact HP Support in your region if you require an interim installer. This includes migrations directly to this version of HP Web Jetadmin using the Migration Tool utility. Customers that wish to upgrade to HP Web Jetadmin 10.2 (Edition 3.2.2 (10.com/go/ webjetadmin Self Help tab titled Late Breaking News. Specific notes about supported upgrade versions may be published in future releases of this document (HP Web Jetadmin Late Breaking News).2 installer to upgrade an existing HP Web Jetadmin 10. NOTE: Upgrading from HP Web Jetadmin7. fixes. Supported Devices on HP Web Jetadmin 10. For details about installation.2. This release supersedes previous releases of the software including version 10.59093.2 is not supported. NOTE: Upgrading from HP Web Jetadmin 10.x must do so with an interim HP Web Jetadmin 10.63313) adds many new feature enhancements.hp. see Improvements and Fixes in HP Web Jetadmin 10.1 installation is only supported if the version of HP Web Jetadmin 10.1 installer as an interim upgrade if upgrading from HP Web Jetadmin 10. and fixes.63313)
.com/go/webjetadmin and click on the Self Help tab.2.2.62227. This document will be updated occasionally on http://www. improvements. HP will not test or support upgrades from versions of software that were not available during a particular development cycle. HP Web Jetadmin 8.2.2 installer.
NET Framework 3.5 SP1 required Recommended: Approximately 6 GB storage (see notes at the end of this table)
Chapter 1 Late Breaking News for HP Web Jetadmin 10. To ensure appropriate resource provisioning.2
Table 1-1 Technical specifications for HP Web Jetadmin 10. If the installer determines less than 1GB is installed. Print Management features are not supported on Microsoft Vista systems as either an HP Web Jetadmin server or a print management target.8GHz processor with 3GB RAM.Minimum System Requirements for HP Web Jetadmin 10. the virtual machine network must be set to bridged to facilitate HP Web Jetadmin 10.2 communications. database and migration from older versions. Hewlett-Packard executes application performance measurements using Dual 2. Storage requirements will vary depending on implementation.NET 2. It is very important to configure VMWare so that its guest or virtual systems have enough resources to support HP Web Jetadmin and Microsoft SQL server.
Virtual Machine (Optional Platform)
VMWare Server VMWare ESX
Dual-core processor or greater required ◦ 2.33 GHz or greater (2. a message is displayed stating that 3GB RAM is required.2 (Product number: J6052AA)
Area Operating Systems (server and client unless otherwise noted) Requirement or Recommendation ● ● ● ● ● ● ● For the server: . For the client: .8GHz recommended)
System RAM ◦ Minimum 3GB required (2GB required for the HP Web Jetadmin Service)
. HP Web Jetadmin multithread coding takes advantage of these systems. 2/2010)
. please see VMWare documentation specific to your version. A local administrator is required for installation or application upgrade. Performance increases are realized by using dual processor systems.0 (SP2 is the minimum required) Microsoft Windows XP Professional (with SP2 and above) Windows Server 2003 Windows Server 2008 Vista Business Edition Vista Enterprise Edition ● ● ● Notes ● HP Web Jetadmin now supports 32-bit and 64-bit versions of all supported Windows operating systems. Supported versions of Windows Server 2003 include Enterprise and R2 as well as others.NET 3. For a VMWare server. NTFS is the only supported file system.5 SP1 is the minimum required.2 (Edition 3.
SQL memory usage is set to 512MB at install time. Optimized for Normal font size. Workgroup. Workgroup.NET Framework. if not present. or Enterprise Editions ● ● SQL Express Edition.2
. failure occurs when the active connection is not present. SQL Express Edition database and SQL Enterprise. is added at install time.
● ● ● ● ● Database ● ●
Required: 1 active IPv4 connection
Minimum System Requirements for HP Web Jetadmin 10. SQL Server 2005 Express Edition SQL Server 2005 Standard.NET is not detected. Active connection required by installer. Default DPI only. If the installer determines less than 1GB is installed.4 GHz recommended) 1 GB RAM or greater required (2GB RAM recommended) Required: . Workgroup or Standard Editions are supported via a documented post install procedure.8 GHz or greater processor (2. or Standard Editions are supported if the optional HP Web Jetadmin Database Connectivity Module Software is installed. SQL Express Edition database instance is created at install time. HP Web Jetadmin 10.2 is not supported on multi-homed systems at this time. SQL Enterprise.2 (Product number: J6052AA) (continued)
Area Client Hardware Requirement or Recommendation ● PC with 1.NET Framework 2. Notes ● If .Table 1-1 Technical specifications for HP Web Jetadmin 10. a message is displayed stating that 3GB RAM is required. the software will provide assistance for steps to install .0 SP2 1024 by 768 client display resolution (minimum).
if these requirements are not met. The installer for HP Web Jetadmin checks for . 2/2010)
. Windows Installer 4.NET Framework 3.8 and then upgrading to a 10. for installer options choose Download. The .
Supported browsers Shared print queue creation support
Chapter 1 Late Breaking News for HP Web Jetadmin 10.1 installer.microsoft.NET and Windows Installer components. Administrator access is needed to install this application.2 (Edition 3.5 Redistributable page and search for download and install options. the user is prevented access.2 install host.1 Notes ● Upgrades are possible by first using a 10.1 installer over 8.5 can be downloaded from the Microsoft Download Center at http://www.5. Please contact HP Web Jetadmin support teams for the last supported 10. HP Web Jetadmin Client Application ● ● Required: Internet Explorer 6 or 7 Required: 1024 x 768 display resolution.com/net/.NET Framework pages at http://www.5 SP1 can be downloaded by visiting Microsoft . and 10.2. The .x/7. Microsoft Internet Explorer 6.microsoft.com/ downloads/en/default.aspx and by searching on the keywords Windows Installer 4. for installer options choose Download.Table 1-1 Technical specifications for HP Web Jetadmin 10.0 or above (client host requirement) Windows XP Professional or Windows Server 2003 ● ● N/A ● Print queue management is not supported in Vista operating systems at this time as either a managed host target or HP Web Jetadmin 10.NET Framework 3. Navigate to the Windows Installer 4.5 SP1 can be downloaded by visiting Microsoft .com/net/.microsoft. No administrator access is needed to run Smart Client 15 maximum concurrent client sessions.2 (Product number: J6052AA) (continued)
Area Install/Upgrade Requirement or Recommendation ● Upgrade from HP Web Jetadmin 10.2 Service Release 2 or newer installer.NET Framework pages at http://www.
Administrator required for . The document Late Breaking News for HP Web Jetadmin 10. See HP Web Jetadmin online Help or the Installation and Setup Guide for more information regarding network ports and HP Web Jetadmin. HP Web Jetadmin is now using SSL communication through port 8050 to communicate with newer HP devices and now requires Windows SSL support.2 Installer
.5 SP1 can be downloaded by visiting Microsoft .2 is regularly tested on platforms with current Microsoft updates.com/net/.2 is supported on platforms with Microsoft Windows and .2 User settings. HP will investigate all customer software issues presented by post-release updates.com) will be updated periodically to provide the latest software issue information. The installer for HP Web Jetadmin checks for . the user is notified and the installer stops.2 server administrator group membership or designated within HP Web Jetadmin 10. During each development cycle.2 Service Release 2 has changed including the use of InstallShield wizard. Users must either be in HP Web Jetadmin 10. Notes N/A
Host access requirements
HP Web Jetadmin 10.hp.2 Installer
The installer for HP Web Jetadmin 10. Client host: local user access required for ClickOnce HP Web Jetadmin 10. for installer options choose Download.NET Framework pages at http://www.NET and Windows Installer components. HP Web Jetadmin 10.microsoft. NOTE: New! HP Web Jetadmin now requires Windows HTTP SSL service to be loaded.NET Framework high-priority updates. Application host: local administrator required for installation or application upgrade. The installer may also request a reboot depending on the state of the system at install time.NET Framework 3. The capabilities available for third-party printers will vary from basic to more robust capabilities when the devices are used with HP-certified HP Web Jetadmin 10.2 is tested in Microsoft Active Directory domains.2 (Product number: J6052AA) (continued)
Area Network peripheral management supported printers Requirement or Recommendation ● HP Web Jetadmin 10.2 plug-ins.NET installation Required: Microsoft Domain or Locally managed Windows users and passwords.com/downloads/en/default. Windows Installer 4.5 can be downloaded from the Microsoft Download Center at http://www.2 client application.2 (found on http://www.Table 1-1 Technical specifications for HP Web Jetadmin 10. The .
HP Web Jetadmin 10.aspx and by searching on the keywords Windows
HP Web Jetadmin 10.2 supports HP and non-HP printers connected through HP Jetdirect print servers and standard printer MIB-compliant third-party network connected printers.microsoft. if these requirements are not met.
NOTE: HP Web Jetadmin 10.
This timeout should be 120 seconds but is not currently being updated by the installer on existing installation upgrade.hp. The installer now requires that you have Windows Installer 4. More device specific information can be obtained by visiting: www.txt (the directory may vary depending on installation). on the Support and Drivers page. 1. Upgrade errors can result if the timeout value is not increased to 120 seconds. Duplex Impressions is a device feature found in newer HP models and firmware.2. 5. NOTE: Always back up your HP Web Jetadmin installation and database before running an installupgrade. Improvements in By-user Data Collection performance may vary by implementation.5 Redistributable page and search for download and install options. Read more about backup and restore scripts by locating the online instruction: C: \Program Files\Hewlett-Packard\Web Jetadmin 10\WJABackupRestore\ WJABackupRestoreInstructions. Please read the HP Web Jetadmin Install Guide for details and requirements. HP Color LaserJet CM3530 MFP or model number CC530A) in the “See support and troubleshooting information” sections.5. The installer for HP Web Jetadmin has had many improvements but remains essentially the same: ● ● ● ● ● 3.5. NOTE: Always increase SQL Database Query Timeout within HP Web Jetadmin through Tools > Options > Shared > General > Database on existing installations of HP Web Jetadmin. HP Web Jetadmin (server application HPWJA) is now supported on Windows 64 Bit operating systems. At this time.2 (10.
Chapter 1 Late Breaking News for HP Web Jetadmin 10.com/go/support. The Install log has changed but is still written to the user’s temp directory: %tmp%. device address information within custom email formatted messages no longer appear intermittently labeled Unknown.2 (Edition 3.63313). 2/2010)
. This is a known issue and will be corrected in a future release.2 now contains a new configuration item named Duplex Impressions. Currently.Installer 4. In Alerts. To navigate to the support web page for your product. you will have to redirect the installer to these paths by using the controls provided. If the install storage paths for SQL or the HP Web Jetadmin install directory were changed on your previous instance.
HP Web Jetadmin 10. The HP Web Jetadmin client is not yet released as a 64 bit application but is supported as a 32 bit application on supported 64 bit Windows operating systems.
Improvements and Fixes in HP Web Jetadmin 10. The minimum disk space for HP Web Jetadmin has increased to 6 Gigabytes. HP does not publish HP Web Jetadmin performance details.2
This portion of Late Breaking News lists improvements and fixes made for HP Web Jetadmin 10.
4. type the product name of your device (for example. Navigate to the Windows Installer 4. NOTE: The installer for HP Web Jetadmin does extensive disk space checking and allows you to redirect the installer to place either SQL Server instance files/directories or HP Web Jetadmin installation directories in alternate storage paths. 2. The configuration item is a ONE TIME CHANGE that cannot be reversed on the device after it has been set. Once you have located the correct support page search for “Print Tracker Usage”. the installer checks default install storage paths during a previous instance upgrade. It changes the way in which the HP device counts printed pages to align with a new page counting methodology. Some issues may occur if your system is running with minimal disk space.
Firmware versions are now represented correctly on devices when earlier versions of HP Web Jetadmin had the Use Qualified option set under Tools > Options.
10. These variations are due to device management object differences. 23. Customers should check with non-HP device vendors to understand device manageability as HP Web Jetadmin does not work with all non-HP devices in the same way. 24. 25. HP Web Jetadmin will always display the time zone text as it is available from the client desktop.
Improvements and Fixes in HP Web Jetadmin 10. Improvements have been gained on some configuration items where the last release was prompting for SNMPv3 credentials. In Data Collections. The device list Export feature now correctly omits comma separators from all numeric values. USB printing moved to the Security configuration category for HP LaserJet P3010 series devices. 15. 14. When the By User Reports are grouped by user.
Alert Subscriptions no longer appear for devices that have been removed from the HP Web Jetadmin All Devices list. Earlier releases displayed the In Progress status even when data collections were not completing properly. Group By: Urgency is now providing a correctly sorted listing. do work for a number of non-HP devices. 18. In Supplies. The Specified Address import feature now correctly detects and notifies on incorrect IP address formats. 16. 21. Improvements to Firmware Upgrade now allow same-version upgrades without having to configure the software to downgrade firmware. 9. The Solutions Repository now shows item description fields. The subscription settings cleared for any device that is no longer part of the system. Data Collection component problems arise when there is a difference between these two lists.
7. 8. 20. A Cover Open condition at the device no longer causes HP Web Jetadmin to falsely generate Supplies Alerts on all HP devices. the In Progress status is currently reset as the data collection completes. In Data Collections. Several configuration items will no longer prompt for SNMPv3.6. time zones will only be displayed if they are present on both the HP Web Jetadmin server and HP Web Jetadmin client. General Alerts are now un-blocked for all non-HP devices. Envelope feeder now appears correctly as a capability. they now correctly show user names rather than showing Unknown. General Alerts are established with HP device object support as a primary consideration Some of these Alerts. Firmware upgrade scheduling is now possible on all firmware upgrade paths. 12. 13. 19.2
. It is now possible to multi select when qualifying firmware images. The serial number for most non-HP printers is now processed correctly allowing users to block these devices from Discovery. A user-defined configuration now functions correctly on all devices. 11. The Analog Fax column in device lists now correctly displays device capability when device is on or off the network. 17. 22. such as Toner Low and Toner Out.
Configuration items for MFP device configuration are now correctly populated for newer firmware versions. A replenish event is set any time the supply level has increased by 30% or more. HP Web Jetadmin administrators who are using these columns in device lists or in filtering should start planning to adopt the newer columns in order to abandon the older ones.com/go/wja when more information is available. A replenish event causes re-monitoring of specified levels triggering new supply threshold messages. Existing columns remain but have been moved to a Device List Column category named Obsolete. An update will be posted at www. Supplies for most non-HP devices will now have their names reflected correctly by HP Web Jetadmin.hp. 27.2 (Edition 3. One notification will trigger each time a supply level has changed through a specified threshold.
Obsolete Device Columns in HP Web Jetadmin
Several supply columns have been created to augment existing supply column functionality.com/go/webjetadmin to obtain the white paper Managing Supplies Using HP Web Jetadmin and learn more regarding new supplies columns and the obsolete column category. Logic improvements in Supplies alerting and polling prevent missed threshold messages. Older versions incorrectly showed supply naming due to ordering differences in device based objects. HP Web Jetadmin does limited firmware revision checking for some configuration elements such as DSS Configuration.26.hp. These columns will be removed from HP Web Jetadmin software in a future release. HP Web Jetadmin white paper detail exists to explain new supply column functionality that was included in the last release. HP is currently investigating the future options for providing advanced non-HP device support. 28. Go to http://www. 2/2010)
. Columns that are now considered obsolete include: ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Estimated % Black OPC Levels Estimated % Black Supply Levels Estimated % Cyan OPC Levels Estimated % Cyan Supply Levels Estimated % Fuser Levels Estimated % Image OPC Levels Estimated % Light Cyan Supply Levels Estimated % Light Magenta Supply Levels Estimated % Magenta OPC Levels Estimated % Magenta Supply Levels Estimated % Transfer Unit Levels Estimated % Yellow OPC Levels Estimated % Yellow Supply Levels Maintenance Kit Percent Remaining Tray 1 Media Level in %
Chapter 1 Late Breaking News for HP Web Jetadmin 10.
Advanced Non-HP Support Module Currently Unavailable
We regret that the HP Web Jetadmin Advanced Non-HP Support Module has been suspended and is no longer available for download or licensing.
Specified Address discovery can be performed to target only affected devices. visit http://www.2 Service Release 2 Localization
HP Web Jetadmin 10. Japanese. check for updates to this document regularly. French. Italian.hp. and Traditional Chinese.2 (10. click the Self Help tab. The application installer can be run on any earlier version of HP Web Jetadmin.2
. For the latest details about installation or configuration options. and see the related Supported Devices readme document. Simplified Chinese.
HP Web Jetadmin 10. The device update does not force this to occur automatically. Devices can be refreshed individually by locating them in the All Devices list and using the Refresh (full) feature. Russian. For more complete details about device support for HP Web Jetadmin 10.2.
The following known issues are items that are being addressed in HP Web Jetadmin software teams.● ● ● ● ●
Tray 2 Media Level in % Tray 3 Media Level in % Tray 4 Media Level in % Tray 5 Media Level in % Tray 6 Media Level in %
Device Support for HP Web Jetadmin 10. To force this refresh to occur on many devices at once. Portuguese.63313) adds support for the following devices: ● ● ● ● ● ● ● ● HP Scanjet Enterprise 7000n Document Capture Workstation HP Scanjet Enterprise 7000nx Document Capture Workstation HP Designjet Z5200 44in Postscript Photo Printer HP LaserJet Professional P1606dn HP LaserJet Professional P1607dn HP LaserJet Professional P1608dn HP LaserJet Professional P1609dn HP LaserJet M5039 MFP
Device updates are installed using HP Web Jetadmin install executable. German. which will re-release periodically to provide new device support and defect fixes.com/ go/webjetadmin. Korean. If the devices for which these updates are targeted are discovered prior to the application update. For the latest information about supported languages and other late breaking news about HP Web Jetadmin. a refresh is required in order to re-register the device to the appropriate device model.2
The latest version of HP Web Jetadmin 10.2. Look for more information regarding fixes and product enhancements in future releases of HP Web
Device Support for HP Web Jetadmin 10.2 Service Release 2 will soon include updated localized text for Spanish. please continue referring to the English version of the online help and user documentation. delete affected devices from the All Devices list and then run a discovery on them.
The Action for the IpSec policy in HP Web Jetadmin cannot be modified. This will be fixed in a future release. the installer checks default install storage paths during a previous instance upgrade. HP Web Jetadmin's PJL configuration item is blocked for some device models.
9.com. use templates that contain a dozen or so configuration items rather than templates that contain multiple dozen items. SQL Database Query Timeout can be found within HP Web Jetadmin through Tools > Options > Shared > General > Database. The Modify button appears and allows the ability to change the IpSec policy. This should be fixed in the next release. Prior to installing HP Web Jetadmin 10. use the EWS. 2/2010)
. For now. This should fixed in the next release. For a workaround.Jetadmin by checking this document regularly or by using HP Subscriber's Choice Alerts on www.
4. Investigations show that multiple settings can be performed with greater success when templates are smaller. use the EWS to configure encryption strength. If the install storage paths for SQL or the HP Web Jetadmin install directory were changed on your previous instance. For a workaround. HP Web Jetadmin is currently using an IP address rather than a fully qualified domain name. Complex templates containing many settings may cause device and or HP Web Jetadmin software conflicts during the configuration. This should be fixed in the next release.2 over a running HP Web Jetadmin installation. 5. ensure that your SQL Database Query Timeout is at 120 seconds rather than the old default of 30 seconds. Some SMTP servers expect a fully qualified domain name in the email sender (WJA) greeting.2 display will show through the map. This is a flaw in the HP Web Jetadmin upgrade code and will be corrected in a future release.) HPWJA Service restart may be required if HP Web Jetadmin Client startup reports that the HPWJA Service is not available or not fully started. It is recommended to use images with no transparent backgrounds. if an image is selected that has a transparent background.
8. For a workaround. (For example.
Chapter 1 Late Breaking News for HP Web Jetadmin 10. Some newer devices that are capable of Disk may appear in HP Web Jetadmin Storage tab with a False indicator even though disk security is enabled. P4015. The timeout is only set to this new minimum on a new installation.hp. When configuring Mapping. you will have to redirect the installer to these paths by using the controls provided.2 (Edition 3. add another rule. The encryption strength is setting wrong values on several HJP devices: P3015. 1. use Send Print Test to transmit file to device.
10. CM3530. For a workaround.
7. other parts of the HP Web Jetadmin 10. This is a known issue and should be addressed in a future firmware and/or software release. 11. This is a known issue and will be corrected in a future release. Large configuration templates may need to be broken into smaller parts to ensure configuration success. Currently. Configuring OXPd workflow onto embedded digital send using a URL that contains an ampersand (&) will fail. Watch HP Web Jetadmin Late Breaking News for more details in the future. 12. Upgrade failures may occur if the timeout value is not set to 120 seconds. it is recommended to use Application Management > Overview > HP Web Jetadmin – All Active Tasks task module to detect any paused or pending tasks. These tasks should be stopped or resolved before running the installer.
2. HP Web Jetadmin now requires a minimum SQL Database Query Timeout of 120 seconds.
2. A fix is expected in a future release. 20. At this time. Performance is also impacted by background tasks such as discovery or other processor intensive operations. Once the new device is truly discovered. Data Collection Anomalies are now limited to 10. The Import/Export address book functionality does not closely match device EWS. The Delete option now works correctly for reports archived before 2008.2. try increasing the database query timeout option. The usual behavior is that some text will display in one language while some text will display in another language. window size.NET Framework to match the client workstation on which HP Web Jetadmin will be running.000 entries. Installing a signed certificate into Microsoft Windows Vista fails with error. column size.2 performance gains are realized through adding hardware memory. Upgrading from HP Web Jetadmin 10. using high performance storage systems. The HP LaserJet 1505n does not support password objects that allow HP Web Jetadmin to confirm user knowledge of passwords. an old device will show new device data. For large reports where data is expected. and others may not be retained over a reinstall or upgrade of this software. this is expected behavior.13. 16.
Improvements and Fixes in Previous Releases HP Web Jetadmin 10.1 now creates a new Specified Address Group based on the address list present in the earlier HP Web Jetadmin release. 7. Attempting to display large lists of anomalies caused Unexpected errors in earlier releases of HP Web Jetadmin 10.2 Service Release 1 (10.2
Improvements and Fixes in Previous Releases HP Web Jetadmin 10. 5. 18. 21.2
Listed below are improvements and fixes made in HP Web Jetadmin 10.62227): 1. Reports now may contain the error message: No data retrieved for the selected devices in the specified time period. The Edit Discovery Template feature now correctly displays and allows control over credential settings. All Devices list data appear representative of a newly discovered device on an old device. This can cause a page count discrepancy between Device Utilization Reports and By User Reports. HP Web Jetadmin 10. HP is supporting localized clients when the desktop regional setting and the Windows install language are the same. 3. 4. Devices can count Microsoft Windows test pages as color but these pages are tagged as monochrome by the driver. 17. Some user preferences. Scheduled data synchronizations with other HP Web Jetadmin servers now complete successfully. using multiprocessor hosts. 14. Because of this. 15. At this time. An HP Web Jetadmin client will not display localized text correctly when the workstation Windows installation is in one language and the desktop regional settings are in another language. Check for active background processes by using the Active Tasks Task Module located in the Overview node on the navigation tree. 6. passwords are not supported on this HP model. The Search feature in Help now yields results correctly. It is recommended to install localized . 19.
22. 14. for the interim. Specified Address discovery details are now displayed correctly for discoveries run in HP Web Jetadmin 10. 2/2010)
. These devices are qualified as new. Previously. 9. The HP OfficeJet Pro now shows correct counts for Total Engine Cycle in device list columns and in HP Web Jetadmin reports. Users no longer lose the ability to view HP Web Jetadmin Maps.x now correctly migrates all supplies threshold alerts subscriptions. Secure Storage Erase now functions correctly on many HP DesignJet models. There is now full localization in Alerts email generated in non-English. the Outgoing Fax pages are now correctly reflected for many devices. Create Print Queue succeeds with version 5. 4500. Help will be provided that covers this in great detail. 19. these counters did not appear correctly. these devices did not have mono simplex reflected correctly on HP Web Jetadmin reports. 21. However. Previously. SNMP Trap payload (from HP Web Jetadmin Alerts) now contains device details when HP Web Jetadmin is able to acquire these details.1 now correctly retains Specified Address discovery settings from templates used in the earlier HP Web Jetadmin release. Migration from HP Web Jetadmin 8. In HP Web Jetadmin Reports. Page count columns now display correct values for HP OfficeJet Pro 8500 devices.
NOTE: The remote server must be have print queue or print share functionality enabled.2.
Upgrading from HP Web Jetadmin 10. and 5500.
Chapter 1 Late Breaking News for HP Web Jetadmin 10. 12. Outgoing Fax counts in both HP Web Jetadmin device list columns and reports now appear for a number of devices. 11. Clear Send to Network folder must be used along with configuration templates to manage Send to Network Folder settings. A new and different Send to Network Folder Settings configuration item is in plan for a future release of HP Web Jetadmin that allows settings like Folder Path to be changed and managed. 15. In Print Management: ● ● UPD version 5. these trap packets could contain Unknown even when the device was on the network. 18. Previously. This object was created to provide a configuration path to change Send to Network Folder Settings. 4600.2 (Edition 3. A new Device configuration object has been added: Clear Send to Network Folder Settings. See Microsoft documentation to enable or share print queues on Microsoft Windows. 17. unique devices and can have Data Collections settings established but are no longer considered the same device due to being located at an older device's IP address. These issues have been fixed. Previously. 20. Some user behavior in addition to HP Web Jetadmin client cache behavior could cause Maps to disappear from view within HP Web Jetadmin.0 driver upload now functions properly.0 UPD driver. 16. these could incorrectly display a value of **. 23. 13. Device Utilization reports now correctly reflect Mono Simplex counts for HP Color Laserjet 3600. Devices replaced into existing device IP addresses where the older devices had been present in HP Web Jetadmin Data Collections will no longer have data collections performed.
10. Group Policies are now applied correctly to existing devices at the time the policy setting is activated in HP Web Jetadmin.8.
Improvements and Fixes in Previous Releases HP Web Jetadmin 10. 37. when added to Data Collection. 30.1.24. 28. 31. Improvements and fixes made in earlier releases of HP Web Jetadmin 10. 38. 39. The HP Web Jetadmin Status tab now shows correct control panel text for devices that are set to display in Finnish. Configuration Templates now store and retain the Custom Media name detail correctly. The HP Design Jet 1055CM Status tab graphic is now displayed correctly. The incorrect functionality showed Enabled or Disabled. 34. for more details. 35. The HP Web Jetadmin feature Import configuration now accepts data wrapped in quotes containing the comma character within the configuration CSV file. is added as a different and newer device. 32. NOTE: Some device specific-issues still exist. 26. Device graphics now update correctly after an HP Web Jetadmin version upgrade with related specific device support is performed. Outgoing Fax Counts now appear correctly in Device Utilization Reports. 29. all service startups fail.58560 installer (hpwja_setup-102-58560. 27. Upgrades in previous revisions could stop on stored or unfinished tasks. please see the Known Issues on page 9 section in this document. Non-HP devices supporting standard objects for control panel display are now shown with control panel display text in HP Web Jetadmin status and other features that convey this information. Default Copy options within Configuration now support Auto Detect Mode. HP Web Jetadmin now fails the collection for this device. Improvements have been made to the Home page for HP CM3530 MFP devices for configuration items.1 with HP Web Jetadmin version 10. 36. The HP Web Jetadmin application installs correctly the first time and runs normally until a reboot or when the HPWJA Service is restarted. The Enabled or Disabled detail will be available in a future release of HP Web Jetadmin when this new column will be introduced. Firmware downloads through secure proxy are now possible. The new device. 2. The Fax Baud configuration object now sets correctly on devices supporting this feature. Upgrades over 10.2: 1. 25. The HP Web Jetadmin Data Collection feature no longer allows data collection to take place on a new device that has been placed on the network at an IP address that was registered to a different device (one not present on the network). The HP CP3525 (and other models) Cover Open condition no longer triggers Supplies Alerts.exe) may fail in some cases. The NFS Access column now correctly shows Yes or No according to the device capability.
3. The PJL file repository now accepts new files after upgrade from HP Web Jetadmin 10. This ensures date and time are configured accurately on devices in both single and batch modes. 33. HP Web Jetadmin Service (HPWJA Service) startup fails. The EWS Mail Server configuration object now allows FQDN in addition to IP address.2. This issue is fixed in the latest HP Web Jetadmin 10. At this point.2
. Configure Date/Time now uses server time as the base and allows the administrator to pick an offset of hours and minutes. this issue has been corrected.2 release.
The interim report count of Total Color Pages now appears correctly for the HP Color LaserJet CM2320fxi MFP. 15. 9. Brother printers now correctly display Model Name.
HP Web Jetadmin Estimated % supply columns now display Not Empty when a supply level is detected at 100%. The HP Color LaserJet 9500 MFP now displays accurate values for the Total Color Page Count column in the Device list.4. duplicate entries no longer are included in the Event Log History report. Configuring Device Link Settings no longer causes other device configuration conflicts. HP Officejets now have supplies correctly displayed in columns. 7. Low. The Fax Number now appears correctly in the column for devices that have one set.
10. Input Trays on third-party devices now show correct capacities. 11. 8. HP Web Jetadmin will display an integer.2 (Edition 3. The HP Color LaserJet CM6040 MFP Cover Open message no longer forces Supplies Alerting. 13. this change was implemented to more closely match values returned from these device models. Duplicate Supplies Alerts no longer trigger when deleting or rediscovering a device. For this reason. Some HP devices can potentially incorrectly convey values that lead HP Web Jetadmin to detect 100%. event code entries in the Event Log History report now match entries in the Event Log on the printer's Embedded Web Server page. the Error Reading Device Settings message is no longer displayed. 22. the System Contact object no longer uses the Contact Person object. 18. In Reports. In Reports. The System Name now appears as an option when using the Import from file option under Configure Devices. When selecting the Embedded Web Server folder under the Config tab on Device lists for the HP LaserJet 9040 and 9050 printers. HP Web Jetadmin will display Not Empty instead of 100%. Reports now show Outgoing Fax Counts. This can be observed in both estimated % supply level columns and supply level gauges found in device Status. The client no longer crashes when working in the Alerts area. 12. For the HP Color LaserJet CM6030 and CM6040 printers. 16. 20. The Time Zone dropdown list no longer duplicates itself in multiple configuration mode when the user selects an option and then deselects it. HP Web Jetadmin supplies Reporting and supplies Alerting functionality can be adversely affected when a supply level is detected at 100% over a long period of time. Device Data Collections are no longer treated as Partial when a non-default collection time (other than 12:00 am) is used. or Empty within Estimated % supply columns. 21. 19.
Chapter 1 Late Breaking News for HP Web Jetadmin 10. For all other Estimated % supply values (0 – 99). Again. 23. Duplicate Alerts are no longer propagated as devices are added and removed from device groups with Alerts policies.
5. 14. 2/2010)
. 6. The HP Color LaserJet CM6040 MFP Subsystem 66 Service Error now appears in the General Alerts listing. 24. 17. A few HP device models may have Not Empty.
Third-party printers not showing a serial number can now be added to the Device Utilization Data Collection process for Reports. In the Digital Sending folder. Default File Name. 29. 27. 31. you can now configure email settings on the HP LaserJet M and CM series printers for: ● ● ● Use Address Book entries only Default Subject. 26. a Duplicate folder error message is now displayed. On the Troubleshoot tab under the Device list. 28.25. Protocol settings are now completed at the end of a configuration process in order to avoid conflicts with other configuration settings. 34. User Defined values now correctly synchronize from the source host. The Disable reverse DNS lookup field now appears correctly within the Kerberos configuration section.
32. If configuring the Send to Network folder path with a duplicate folder name in a Configuration template. the PIN can now be configured with a leading zero character. The HP SNMP Proxy now checks to ensure the SNMP Service is installed before it installs. The Severity icon for third party devices is now displayed correctly.2
. Renaming an Alerts Subscription template no longer causes the template to be removed from its associated Group Policy. 30.
Improvements and Fixes in Previous Releases HP Web Jetadmin 10. 35. When performing Data Synchronization with other HP Web Jetadmin servers. 33. the HP Support link now successfully display the appropriate product page for the device. For Fax Printing.
To use this in-product feedback form.hp. NOTE: To access external links.com
● HP Web Jetadmin Product Pages: contain information about HP Web Jetadmin value and benefits. When you click the help icon.
Resources on www.hp.2 help system includes detailed information to assist you in configuring and managing your devices on a network. Link to these pages through this URL: http://www. navigate to Help > Feedback. Full descriptions and product readme files for all application installers and utilities. Other value-add details
HP Web Jetadmin Download Drivers and Software Pages: contain all software downloads including application installer and utilities along with complete product documentation. Information includes: ◦ ◦ ◦ ● Software Specifications and Data Sheet Links to HP Web Jetadmin white papers and other important documentation under the Self Help tab. HP Web Jetadmin 10.2 displays context help for that page.com/go/webjetadmin. email address.2 folder. you may need to configure proxy servers.2
Help and Resources for HP Web Jetadmin
The HP Web Jetadmin 10. All other documentation including HP Web Jetadmin Installation and Setup Guide. Context help: Each page in HP Web Jetadmin 10. Expand the Help folder to access the Table of Contents and the HP Web Jetadmin 10. and the information you would like HP to receive. this Late Breaking News document. Detailed information including: ◦ ◦ ◦ Download all related application installers and utilities.2 features and may be accessed from anywhere within HP Web Jetadmin 10. your browser must have access to the public Internet. The Help feature includes: ● Help folder: The tree-structured Help folder contains conceptual information about HP Web Jetadmin 10. and License. which provides access to the Index. Context help provides only the information you need for the displayed page or option.2.
Chapter 2 Help and Resources for HP Web Jetadmin
. and HP Web Jetadmin white papers
Providing Feedback about HP Web Jetadmin: HP Web Jetadmin provides a feedback form that allows you to send your thoughts and ideas directly to the HP Web Jetadmin software team.2 has a help icon (?) on the content toolbar. Consult with your network administrator to determine the appropriate settings for your browser. Installation and Setup Guide. If you are behind an Internet firewall. Supply your name.
.hp. visit the HP Support pages at: http://www.com/support.
Resources on www. HP Web Jetadmin is supported by trained support staff. ● HP Support: As with all HP products. To learn how to contact HP Support in your region. it is not a link to support.NOTE: This form is submitted to a “no-reply” mailbox and is intended to collect suggestions and information from you about the product.
or other damage alleged in conjunction with the furnishing or use of this information.
Chapter 3 Legal Statements
. HP makes no warranty of any kind with respect to this information. HP shall not be liable for any direct. Microsoft Windows. The information contained in this document is subject to change without notice. incidental. indirect. and other countries/regions. HP specifically disclaims the implied warranty of merchantability and fitness for a particular purpose. All other brand and product names are trademarks or registered trademarks of their respective companies.3
Copyright February 2010. and Windows 2000/XP are registered trademarks of Microsoft Corporation in the USA. consequential.