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Part 1:

Introduction Part 2:
& Background Study
The Government

Part 4:
Part 3:
Designing an
Student Evaluation
& Communication
The Government’s Policy
ž NetSupport School is the class leading training software solution, providing Teachers with
the ability to instruct, monitor and interact with their Students either individually, as a pre-
defined group or to the overall class.
ž Combining advanced classroom PC monitoring, real-time Presentation and Annotation
tools, with an innovative customised Testing suite, Internet and Application Control,
automated Lesson Plans, Printer Management, Instant Messenger Control,
ž Content Monitoring, Desktop Security and a new Audio Monitoring feature, this latest
version of NetSupport School rises to the challenge and requirements of today's modern
ž Providing the very latest IT infrastructure is only half the equation. Ensuring it is used in the
most effective way represents with NetSupport School, full Application and Internet
control is offered as standard, allowing for individual or overall class restrictions to be
ž NetSupport School combines the ability to deliver content, simultaneously monitor all
Student PCs and work collaboratively, ensuring that complete Student attention and
focus is maintained at all times.


ž Show the Tutor's screen to selected Students.
ž Show just a selected application to selected Students.
ž Show a Replay file (previous screen recording) to selected Students.
ž Broadcast a video file to selected Students.
ž Leave a recording of your Show on the Student's PC for future review.
ž Interact audibly with Students while demonstrating a topic.
This is the login screen of the tutor whereby he has
to input his name, lesson title, room , objectives as
shown in the screen shot above.

ž Full page Whiteboard integrated directly within the Tutor supported by a

wealth of drawing tools for improved collaboration within the classroom.

ž Comparing with traditional classroom it is same like a blackboard but with

advanced features.

ž Allows a Teacher to open selected websites and synchronize these with the browser on
each Student PC. As a Teacher navigates across a website the student PCs will follow.

ž A nominated Student can be assigned certain Tutor rights and act as a GroupLeader
until such privileges are revoked. Now includes a visual layout of Leaders and their
assigned group members.

ž Open a discussion session that all or selected Students can join, enter their comments
and share with the rest of the class. Now features emoticons.

ž Allows a Teacher to select a Student's computer and broadcast their screen to the rest
of the class.
ž Perfect for highlighting achievements or sharing Student feedback.

ž When the Teacher application is minimised a convenient toolbar is provided for quick
access to key features within NetSupport School. This toolbar is optimized for use with
Interactive Whiteboards.

ž Find out if your Students have understood the content covered during the lesson
ž by conducting an instant survey.
ž • Create a survey using pre-supplied or custom responses.
ž • See instantly all responses and a summary for the class.
ž • Create groups dynamically based on Student responses.
ž • Publish survey results to all Students.


ž Design tests and examinations with the minimum of effort, including text, picture,audio and video
ž Create a library of resources and questions that can be shared.
ž Create any number of Tests using questions from your library.
ž Now utilise any of 8 different question styles.
ž Create Questions with between 2 and 4 possible answers.
• Set examination Grading levels (eg over 75% = A grade).
ž Track Student progress and see question success or failure in real-time.
ž Auto-mark the test so results are available as soon as it is completed.
ž Display individual results back to each Student.
ž Deliver results (including highlighting the correct answers) to the class.
ž Install the Test designer on a standalone system.

ž Design tests and examinations with the minimum of effort, including text,
picture,audio and video questions.
ž Create a library of resources and questions that can be shared.
ž Create any number of Tests using questions from your library.
ž Now utilise any of 8 different question styles.
ž Create Questions with between 2 and 4 possible answers.
• Set examination Grading levels (eg over 75% = A grade).
ž Track Student progress and see question success or failure in real-time.
ž Auto-mark the test so results are available as soon as it is completed.
ž Display individual results back to each Student.
ž Deliver results (including highlighting the correct answers) to the class.
ž Install the Test designer on a standalone system.

ž A classroom management solution is not simply about providing the

right tools for each teacher. Equally important are tools to ensure all
computers in the school can be managed and maintained so they are
always available for teaching. With this in mind, NetSupport School also
provides a unique "Tech Console" specifically for Lab Technicians and
Network Managers.
Using the Tech Console you can :-

ž Monitor all computers across the school network in a single view.

ž Monitor Application and Internet use on each Student PC.
ž Transfer files and folders to selected or all computers.
ž Group all computers by classroom / physical location.
ž Generate a full Hardware Inventory summary for a selected PC.
ž Generate a full Software Inventory for each PC including Hotfixes.
ž Provide direct technical assistance to any classroom Teacher.
ž Display all Students and Teachers by active class.
ž Conduct Chat with one or multiple Students or Teachers.
ž Broadcast messages to groups or all network users in seconds.
ž Shows real-time USB memory stick status on all Student PCs.
ž Perform powerful 1:1 PC Remote Control on any selected
ž Review individual NetSupport School client security settings
ž View and Control Services, Processes and Applications running on
each PC.
ž Power on, Power off, Reboot and Login to classroom computers
Our Background Study
ž The scope of the project was limited to
the two following subsystem:
› Communications

› Students Evaluation & Monitoring

•Provide a conducive environment for synchronous &
asynchronous communication

•Offer students a learner-centric environment

•Enhance TL process through the use of ICT and appropriate
pedagogical approaches

•Ensure that ICT is an integral part of the TL process

•To enhance student’s evaluation system through the use of

Student •Provide students with facilities to interact with the learning
Evaluation & materials and activities
•To ensure that right information is available at the right time
and in the appropriate format
ž The current educational system has
many weaknesses

ž Treat our students like the king!

ž Review the TL process to satisfy our

ž What is pedagogy?
› Art or science of teaching
› Meant at improving child learning strategies

ž Every student is unique!

ž An educational system should take into considerations those
› Type of learners
› Educational Approaches (Self-paced, Guided, Cohort)
› Educational Components (Social, Situated, Reflective, Multi-faceted)
› Social Aspect
› Influence of Technology

• Email • Email • CMS (Moodle)

• Blogs • F2F • PAN-African E-
Communication • F2F • Website Network
• Website • Moodle Platform •
• Moodle (Resource sharing,
• Online Learning Forums)
Student • MIS • MIS • DEMIS
Evaluation • Traditional • Traditional • Traditional
& Assessment Assessment Assessment
Monitoring • Project-Based •Project Based •Assignment
• Assignment Based assessments Based Assessment
• Assignment
Based Assessment
ž Mahiti Sindhu Outsourcing Model
› Outsource Processes

› Private Vendors provide technical as well as academic support

› Teachers played minimal role

ž IT@School Model
› A more successful model

› It integrated ICT in everyday learning

› Project was launched with open source software to facilitate

communication processes
– Email, Forums, Resource Sharing
ž School of Everything
› Collaborative Software
› Enhances connectivity between
› Learners are able to participate fully in their
– Resource Sharing
– Project Based Learning
– Forums
ž Apple Classroom of
Tomorrow (ACOT)
› Web based application

› Uses constructivist
approach to teaching
ž Communication
› Exam-Oriented System + Time Constraints

› Mixed Ability and Types of learners

› Environment Constraints

› Information Overload / Reflection Time

› Lack of Motivation (Teacher & Learner)

ž Student Evaluation & Monitoring
› Information not presented in the correct way for
proper decision making
› The current system does not cater for the
different types of learners or mixed ability
› Monitoring & Evaluation is not a continuous
Student Evaluation & Monitoring
A test is an assessment intended to measure a
test taker’s knowledge, skill, aptitude,
physical fitness or classification in many
other topics.

Ancient China was the first country that

implemented a nationwide test called the
imperial examination ;established by the SUI
Dynasty at 605 AD.
• Multiple choice
• Written tests
• True/False
• Matching
• Fill in the blank
• Essay writings
• Mathematical questions
Supporters of tests provide the following
• Feedback or diagnosis of test taker’s
• Fair and efficient
• Promotes accountability
• Prediction and selection
• Improves performance
ž Narrows curricular format and
encourages teaching to the test.
ž Poor predictive quality.
ž The intellectual capacity of stressful
candidates is not properly reflected.
ž Culturally or socioeconomically biased.
ž Significance of the test
ž Size of the class
ž Competence of the class as in a mixed
ability class
ž Format of the test
ž The desired grade or score required
ž The pedagogy involved
• Bloom taxonomy is a system of specifications that
enable educational training and learning to be
planned and measured properly.
• Bloom's Taxonomy has therefore since 1956 provided a
basis for ideas which have been used (and developed)
around the world by academics, educators, teachers
and trainers, for the preparation of learning evaluation
• Bloom's Taxonomy model is in three parts:
1. Cognitive domain (intellectual capability, ie.,
knowledge, or 'think')
2. Affective domain (feelings, emotions and behaviour)
3. Psychomotor domain (manual and physical skills, ie.,
skills, or 'do')
ž Knowledge
ž Comprehension
ž Application
ž Analysis
ž Synthesis
ž Evaluation
ž Teaching is a process of communicating
and imparting knowledge

ž Communication skills is of paramount

importance to the social and educational
development of the student
ž Communication originated from the
Latin word ‘communicare’ which means
to share or establish commonness.

ž Communication can be described as a

process of transmitting and receiving
messages both verbal and non-verbal
for better understanding.
Effective communication means good
communication involving the element of
feedback. It is a two-way process of transmitting
messages between & among individuals, which
result in understanding.
Effective communication involves 5 important
elements, namely; Sender, Message, Medium,
Receiver and Feedback as shown below:
Educational instruction lies on the ability to
communicate effectively with students to
foster faster learning and enhance

Ogili (2001) contend that the best strategy

for effective communication in educational
instructions is guaranteeing continual use of
skills by both the teachers and learners .
Ogili further asserts that learners generally remember:
ž 10 percent of what they read
ž 20 percent of what they hear
ž 30 percent of what they see
ž 50 percent of what they hear and see
ž 70 percent of what they say
ž 90 percent of what they say as they do a thing.

20 Read
90 30 Hear
Hear & See
70 Say & Do
ž Verbal methods – involving mainly speech such
as: Face-to-face, Meeting, Lecturing, Debates,

ž Written methods – involves writing and printed

materials such as: textbooks, journals, hand-
outs, blackboard writing, etc…

ž Visual methods – involving use of television,

overhead projectors, power point, pictures,
charts, graphs, etc…
ICTs stand for information and communication
technologies and are defined, as a “diverse set
of technological tools and resources used to
communicate, and to create, disseminate,
store, and manage information.” These
technologies include computers, the Internet,
broadcasting technologies (radio and
television), and telephony.
ICT has been touted as potentially powerful
enabling tools for educational change and
reform. ICT helps to:
ž Expand access to education
ž strengthen the relevance of education
ž raise educational quality
ž make teaching and learning into an engaging
and a active process
ž Computers in schools provides wider access to
ICT and encourages new ways of learning
ž Lack of infrastructures , ICT equipment
and other facilities

ž Traditional communication methods are

not interactive and innovative enough
which often lead to boredom

ž Reluctance in using ICT by ‘old’ teachers

ž Use of new teaching aid and ICT.
ž Ensure proper use of instructional material and
communication skills.
ž Teacher training is important and should be
constantly done.
ž Proper planning needed from the higher authorities
and clearly defined objectives should be stated of
the educational system in our country.
ž Effective use of the internet.
ž Government should consider education as the
largest industry and provide the necessary ICT tools
and facilities to enhance quality of education in the
The act of integrating ICT into teaching and
learning process is a complex process and one
that may encounter a number of difficulties such

ž Lack of teacher confidence – one factor that

prevent teachers from using ICT in teaching is their
lack of confidence and the fear to fail.

ž Lack of competence – certain teachers are

reluctant to use ICT in teaching because they lack
the necessary skills and competence
ž Lack of time – it has also been noted that many
teachers have the ability and competence in using
ICT but they still make little use of these technologies
in class because they do not have enough time.
ž Lack of effective training for teachers.
ž Lack of accessibility – poor access to resources,
including home access is another barrier that
discourages teachers from integrating ICT into
ž Lack of technical support - Poor technical support
might prevent effective use of ICT - breakdown of
computers, malfunctioning of equipment might
discourage teachers to adopt new educational
technologies in class.
• Willingness for teachers and other • Lack of infrastructure and
stakeholders to improve computer facilities
communication process at school •Lack of resources
•School has potential for successful •Lack of competence from certain
implementation of ICT category of teachers
•Lack of technical support
•Lack of teacher development and
• Use of ICT to make communication • Delay in providing ICT facilities by
more effective at school government
• Improvement in communication can •Internet connection very slow
enhance quality of teaching •Internet security – safety of data on
•New technology prepares students the net
to develop competencies in many •Rate of obsolescence very high in
fields ICT sector – needs to keep updated,
•Better communication ways can can be very costly
enhance students’ motivation
Traditional and E-learning approaches
Traditional Classroom E-Learning

Classroom • Physical – limited size • Unlimited

• Synchronous • Anytime, anywhere

Content • • Multimedia / simulation

PowerPoint/transparenc • Digital library
y/etc • On demand
• Textbooks/library • Syn & Asyn.
• Video Communication
• Collaboration
Personalisati • One learning path • Learning path and
on pace determined by
Designing the Solution
ž Indeed ICT is a tool for everybody!

ž Students are well-versed with the latest technology

ž ICT the potential of “bridging the knowledge gap” in terms

› Improving the quality education

› Improving the quality and quantity of educational opportunities

› Making knowledge building possible through borderless and

boundless accessibility to resources and people

› Reaching populations in remote areas to satisfy their basic right

to education
ž Change should
come from above
ž Policy makers should
strive to make ICT as
a tool or support
ž Types of Learners
› Visual
› Auditory
› Kinaesthetic
Digital Tools Available
Dissemination •CMS
•Resource Sharing Websites (slideshare, youtube)

Discussion •Email
•Bulletin Boards
•Social Networking
Discovery •Simulations / Virtual Environment
•Real Time Real World Learning
•Wikis for reflection
Demonstration •E-Portfolio
• Online Labs
ž The Communications subsystem
› Collaboration between teachers and
› Synchronous and asynchronous
› Social Software

› Course Management Facility

ž Resource Sharing
ž Discussion Forums
ž Chats
ž Email
ž Collaborative Work (Calendar)
ž The Student Evaluation and Monitoring subsystem
› A Management Information System that would perform students’
performance analysis

› Use of drill software

› A software that will allow teachers create simple practice papers,

assignments and self-assessment questions

› The software can be further enhanced with collaboration between teachers

› 24/7 connectivity

› Provide for feedback on answers / Interactive System

› Generation of reports for learners

1. Provides a gradebook allowing sudents and
teachers to do a performance analysis so that the
student is aware of his acdemic level
2. It provides a platform that bring together teachers,
students and administrators so as to further improve
the achievement of students
3. Provides a 24/7 connectivity so as learning is all
1. It saves teacher time and classroom space as it
manages portfolio materials.
2. It organizes portfolios electronically with dates and titles
so you can find specific items easily.
3. It lets you collect examples of student work in digital
4. It lets you compare samples of a student's work over
time to assess progress.
5. It provides a place for students to self-assess and reflect
on their work.
6. It includes tools to help you customize the content and
structure of your students profiles to match your
ž The interface is simple so that teachers, administrators
don’t need to memorise.
ž Can easily create and edit items.
ž As an online solution, all assessments can be
administered via the web - in school or from home. Our
solutions provide the foundation for efficient student
ž Automatically creates insightful reports so your work
load is significantly less.
ž Customized testing for your student. The online solution
allows teachers and administrators to create unique
assignments for different class sections.
E-learning and ICT for Education
E-learning: Blended mode

Chalk-and-board has long Interactive Digital Content:

ruled the classrooms • more emphasis
ž will not be eliminated • on demand learning
ž Less emphasis
• interactive

• In an on-
on-line multimedia learning
– teaching & learning is ‘one-
‘one-toto--one’ (individual)
– more interactivity (in normal classroom, it varies with the
class size)
– learner-
– Learner monitoring & grading system

• Convenient
– self-service (mix and match)
– on--demand (anytime, anywhere)
– private learning
– self--paced
– Flexibility: (modular package)

• Cost
– Virtual learning environment
– Share lessons among schools
– Reduce material cost
– Reduce travel/accommodation costs

• Consistent
– Central control of content
– Same quality of content for all
– Same quality of education for all

• media
– Easier to understand & more engaging
• repeatable
– As many times as you like
• easier to monitor progress
– less administrative work
– can be more precise
ž ICT and e-learning offers opportunity to raise
educational standards in schools
ž Large range of ICT tools are available for teaching
and learning
ž Closes the gap of “Digital Divide”
ž Involvement of teachers and parents is important
ž Schools will need funding, access and training
A defining trait of social software today is
the ability to speak into the context others
have created.
ž A blog is a basic web page with posts
presented in reverse chronological order.
ž Blogging enables unique opportunities for
educators to improve communication with
(and between) learners, increase depth of
learning through reflection, and enable the
formation of diverse viewpoints and
perspectives. Perhaps most importantly,
they enable educators to connect with
each other.
ž Blogs are simple tools for learners and
educators to use in teaching and
learning. Educators can use a blogs to
update learners on course activities,
post reflections on in-class or online
conversations, and to share journal
articles and related course resources.
ž A wiki is basically a simple web page
that anyone can edit
ž Wikis are chaotic, informal knowledge
spaces. Wikis enable individuals to
create a collective resource.
Whereas blogs enable individual
voices, a wiki over-writes individuality.
ž Wikis can be open - where anyone can
create an account and edit - or closed -
requiring approval from a site
ž Wikis, like any tool for learning, are limited in use primarily
by the creativity of the instructor or designer. Common
uses include:
• Course notes
ž Publish course syllabus and handouts
ž Collaborative writing and group work
ž Brainstorming
ž Inviting experts (whose work may/may not be the focus of
the wiki) to review completeness of learner wikis
ž Content creation with educators from other
ž Allows students to engage in collaborative activities that
extend well beyond the classroom walls
ž We have talked about numerous
software and their strengths and
ž We want to move to an ERP for
ž We should adopt the best practices