NETWORK TESTER

LANPAL100
NETWORK TESTING

USER GUIDE
 ii

Copyright © 2006 EXFO Electro-Optical Engineering Inc. All rights reserved. No part
of this publication may be reproduced, stored in a retrieval system or transmitted in
any form, be it electronically, mechanically, or by any other means such as
photocopying, recording or otherwise, without the prior written permission of EXFO
Electro-Optical Engineering Inc. (EXFO).
Information provided by EXFO is believed to be accurate and reliable. However, no
responsibility is assumed by EXFO for its use nor for any infringements of patents or
other rights of third parties that may result from its use. No license is granted by
implication or otherwise under any patent rights of EXFO.
EXFO’s Commerce And Government Entities (CAGE) code under the North Atlantic
Treaty Organization (NATO) is 0L8C3.
The information contained in this publication is subject to change without notice.
Trademarks
EXFO’s trademarks have been identified as such. However, the presence or
absence of such identification does not affect the legal status of any trademark.
Units of Measurement
Units of measurement in this publication conform to SI standards and practices.

Software Release 1.6x, January 16, 2006

 Contents

Certification Information .................................................................................. v

1 Introducing the LANPAL100 Network Tester ........................... 1
Rugged and Versatile ........................................................................................ 1
Features ............................................................................................................ 1
Package Contents ............................................................................................. 2
Option .............................................................................................................. 2
LANPAL100 Unit Overview ................................................................................ 3
Power Sources .................................................................................................. 3
Test Applications ............................................................................................... 4
2 Safety Information ................................................................... 5
Conventions ...................................................................................................... 5
Electrical Safety Information ............................................................................. 5
3 Getting Started with the LANPAL100 ....................................... 6
Battery Installation ............................................................................................ 6
Turning the Unit On and Off ............................................................................. 6
Buttons ............................................................................................................. 7
LEDs .................................................................................................................. 7
LANPAL100 Main Menu .................................................................................... 8
4 TCP/IP Testing ............................................................................ 9
Auto-Test Internet ........................................................................................... 10
Network Test Tools .......................................................................................... 11
Test PC NIC ...................................................................................................... 26
Network Config .............................................................................................. 29
5 Cable Testing ........................................................................... 30
Cable Tester .................................................................................................... 30
Wiring Reference ............................................................................................ 33
Tone Generator ............................................................................................... 34
6 Upgrading the LANPAL100 Software ..................................... 36
Upgrade LANPAL100 SW ................................................................................ 36
7 LANPAL100 Configuration ...................................................... 42
Enable Static IP Connections ........................................................................... 42
Enable PPPoE Connections .............................................................................. 43
Test PC NIC Settings ........................................................................................ 43
Speed Test ....................................................................................................... 44
Extra hostname for Ping Test .......................................................................... 44
Show menu options for .................................................................................. 44
Keypad Timeout .............................................................................................. 44
Save Changes .................................................................................................. 44
Load Defaults .................................................................................................. 44
Procedure to setup a speed test server ........................................................... 45
8 Maintenance ............................................................................ 46
Charging the Battery ...................................................................................... 46
Replacing the Battery ...................................................................................... 47

LANPAL100 iii
Contents iv

9 Troubleshooting ...................................................................... 48
Solving Common Problems ............................................................................. 48
Residential internet connectivity problem ....................................................... 49
Contacting the Technical Support Group ........................................................ 50
Finding Information on the EXFO Web Site .................................................... 51
Transportation ................................................................................................ 51
10 Warranty .................................................................................. 52
General Information ....................................................................................... 52
Liability ........................................................................................................... 52
Exclusions ....................................................................................................... 52
Certification .................................................................................................... 53
Service and Repairs ......................................................................................... 53
EXFO Service Centers Worldwide .................................................................... 54
A Technical Specifications .......................................................... 55
Certification Information
EMC
Federal Communications Commission (FCC) and Industry Canada (IC)
Information
Electronic test and measurement equipment is exempt from FCC Part 15
compliance in the United States and from IC ICES 003 compliance in Canada.
However, EXFO Electro-Optical Engineering inc. (EXFO) makes reasonable efforts
to ensure compliance to the applicable standards.
The limits set by these standards are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the user guide, may cause
harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
European Union (CE) Information
Electronic test and measurement equipment is subject to the EMC Directive in the
European Union. The EN61326 standard prescribes both emission and immunity
requirements for laboratory, measurement, and control equipment. This unit has
been tested and found to comply with the limits for a Class A digital device. Please
refer to the CE Declaration of Conformity on page vi.

Note: If the equipment described herein bears the CE symbol, the said
equipment complies with the applicable European Union Directive and
Standards mentioned in the Declaration of Conformity.

LANPAL100 v
Certification Information vi

CE Declaration of Conformity

Electro-Optical Engineering DECLARATION OF CONFORMITY

Application of Council Directive(s): 73/23/EEC - The Low Voltage Directive

89/336/EEC - The EMC Directive
and their amendments
Manufacturer’s Name: EXFO Electro-Optical Engineering Inc.
Manufacturer’s Address: 2650 Marie-Curie
St-Laurent, Quebec
Canada H4S 2C3
Equipment Type/Environment: Test & Measurement / Portable
Trade Name/Model No.: LANPAL100, Network Tester
Year of Conformity Assessment: 2005

Standard(s) to which Conformity is Declared:

EN 61010-1:2001 Safety Requirements for Electrical Equipment for Measurement, Control, and
Laboratory Use – Part 1: General Requirements.
EN 61326:1997 Electrical Equipment for Measurement, Control and Laboratory Use – EMC
A1:1998 + A2:2001 Requirements
+ A3:2003

I, the undersigned, hereby declare that the equipment specified above conforms to the above Directive and Standards.

Manufacturer

Signature:

Full Name: Stephen Bull, E. Eng

Position: Vice-President Research and
Development
Address: 465 Godin Avenue Vanier, Quebec,
Canada
Date: November 14, 2005
1 Introducing the
LANPAL100 Network
Tester
The LANPAL100 Network Tester is an easy-to-use TCP/IP network tester targeted for
broadband Internet technicians and corporate IT departments. This compact unit is
packaged in a rugged enclosure ready to withstand the harshest field conditions.
The LANPAL100 facilitates the installation and troubleshooting of cable/xDSL
modems and provides technicians with valuable information to help validate
Internet availability and potential connectivity problems.

Rugged and Versatile

Like all EXFO portable instruments, the LANPAL100 is built for top ruggedness and
versatility, perfect for variable field conditions. It features a keypad/LCD backlight,
for easy operation in dark environments. What’s more, it is powered by a lithium ion
rechargeable battery.

Features
³ Auto test: Validates connectivity to the Internet and provides server information
such as subnet mask, default gateway, etc.
³ Cable modem test: Interfaces directly with most cable modems. The
LANPAL100 unit displays specific information about the modem, such as MAC
address, IP address, Max CPE, DS channel ID, DS SNR, uptime, etc.
³ Cable/xDSL modem test: The LANPAL100 interfaces with most xDSL modems,
also allowing performing an Internet connectivity test using PPPoE. In addition,
specific information such as upstream/downstream rate, LOS errors, line
attenuation, Tx/Rx total bytes, etc, can be retrieved.
³ Speed test: Performs an Upload and Download speed test, similar to a speed
test executed from a PC (measured in kilobits per second).
³ Ping test: Tests network connectivity by pinging remote hosts. Remote host IP
addresses can be selected from a list of predefined hosts or manually entered.
In addition, the ping test performs a DNS lock-up.
³ PC NIC test: Validates whether a computer’s network interface card (NIC) is
defective or not and verifies that a network link with the computer can be
established. The LANPAL100 also provides round-trip delay measurements in
milliseconds (ms).
³ Cable tester: Tests for open, short and miswired cables. Also informs the user
whether the Ethernet cable is a straight-through or crossover cable.
³ Wiring reference: Displays reference diagrams of standard wiring (two- and
three-line phone, EIA/TIA 568A/B) showing solid or banded color codes, pair
numbering and polarity (tip/ring).
³ Tone generator: Generates tones on any pair of a two-, three- or four-pair
cable.

LANPAL100 1
Introducing the LANPAL100 Network Tester 2

³ ARP network scan: Address resolution protocol (ARP) packets are used to scan
the local subnet. The ARP network scan displays all available and used IP
addresses, as well as the MAC addresses of the used IP addresses.
³ NAT/firewall check: This simple tool checks whether the LANPAL100 is
connected directly to the Internet or connected through a firewall, displaying
the live IP address and the internal IP address of the network.
³ Field software upgrades: LANPAL100 software upgrades can be performed in
the field via RS-232 connection with a PC or another LANPAL100 unit.

Package Contents
Please verify that you received the following parts:

³ LANPAL100
Network Tester unit
³ Wrist strap
³ Soft carrying case
³ 4ft. RJ45 to RJ45
category 5e straight
through Ethernet
blue cable
³ 3 ft. RJ45 to RJ45
category 5e
crossover Ethernet
yellow cable.
³ Serial cable (DB9 to
3.5 mm)
³ 9-pin male to male
Null modem
adaptor
³ AC adapter/charger
³ Lithium ion
rechargeable
battery

Option
³ USB cable (P/N: GP-2004). This cable is required to perform LANPAL100’s
software upgrade when the PC/laptop has no DB9 interface.
LANPAL100 Unit Overview

Liquid crystal
display (LCD)
Wrist strap
eyelet Keypad

DC connector Status LEDs

Stand

Ethernet 10Base-T
port

Cable Tester
port A (TONE)
and port B Certifications and
Serial number
(under the stand)

Quick reference
RS-232 port label

Battery compartment
(Lithium ion
rechargeable battery)

Power Sources
The LANPAL100 operates with the following power sources:
³ AC adapter/charger (connected to standard power outlet—indoor use
only) .
³ Lithium ion rechargeable battery (automatically takes over when the AC
adapter/charger is unplugged) . The icon also indicates the battery charge
level.

IMPORTANT
If the battery level becomes too low, the unit turns itself off.

LANPAL100 3
Introducing the LANPAL100 Network Tester 4

Test Applications
The LANPAL100 can be used to test and troubleshoot Central Office (CO), enterprise
and residential network applications.

Central Office (CO) Enterprise Residential

³ Internet connectivity ³ Internet ³ Internet connectivity
³ Speed test connectivity ³ Modem test (Cable or
³ Ping test ³ Speed test xDSL)

³ RJ-45 cable test ³ PC NIC test ³ Speed test

³ NAT/firewall check ³ PC NIC test
³ RJ-45 cable test ³ Ping test
³ ARP network scan ³ RJ-45 cable test
2 Safety Information
Conventions
Before using the product described in this manual, you should understand the
following conventions:

WARNING
Indicates a potentially hazardous situation which, if not avoided,
could result in death or serious injury. Do not proceed unless you
understand and meet the required conditions.

CAUTION
Indicates a potentially hazardous situation which, if not avoided,
may result in minor or moderate injury. Do not proceed unless you
understand and meet the required conditions.

CAUTION
Indicates a potentially hazardous situation which, if not avoided,
may result in component damage. Do not proceed unless you
understand and meet the required conditions.

IMPORTANT
Refers to information about this product you should not overlook.

Electrical Safety Information

WARNING
Use the AC adapter provided with this product
indoors only.

LANPAL100 5
Getting Started with the LANPAL100 6

3 Getting Started with the

LANPAL100
Battery Installation
To install the battery:
1. Open the battery compartment located at the
back of the unit.
2. Install the supplied battery, respecting the
polarity.
3. Close the battery compartment.

Note: The battery is not charged at the factory. Fully charge it (about 4 hours)
before using the unit for the first time. However, the unit can be used
immediately when powered using the AC adapter/charger.

Turning the Unit On and Off

To turn the unit on:
Press and hold down the button for approximately 2 seconds and release it
when the unit displays EXFO. The following boot up screen will be displayed.

Battery level
indicator /
AC powered

Software version

To turn the unit off:

Press and hold down the button for approximately 2 seconds and release it
when the unit displays a blank screen.

Automatic Shutdown (Auto-Off)

The unit will turn itself off after 10 minutes of idle time. This idle timeout is
configurable from 3 to 20 minutes; refer to Keypad Timeout on page 44 for more
information on changing this timeout.
Buttons

On/Off Hold down to turn the unit on/off. The unit turns
itself off after 10 minutes of idle time. This idle
timeout is configurable from 3 to 20 minutes; refer
to Keypad Timeout on page 44 for more
information on changing this timeout.

Backlight Press to turn the backlight on/off

Up arrow Press to scroll up or increase value

Down arrow Press to scroll down or decrease value

Left arrow Press to cancel or exit menu

Right arrow Press to select, continue or proceed

LEDs

Power Green: AC/DC adapter plugged and the battery is

fully charged
Amber: AC/DC adapter plugged and the battery is
charging

Ethernet Off: Ethernet port not active (not performing TCP/IP

testing)
Red: No network link
Amber: Network link
Flashes green: Flashes each time a packet is sent or
received

LANPAL100 7
Getting Started with the LANPAL100 8

LANPAL100 Main Menu

From the boot up screen, press on the right arrow button to get the following main
menu items.
³ Auto-Test Internet on page 10
³ Network Test Tools on page 11
³ Test PC NIC on page 26
³ Network Config on page 29
³ Cable Tester on page 30
³ Wiring Reference on page 33 on page 22
³ Tone Generator on page 34
³ Upgrade LANPAL100 SW on page 36
4 TCP/IP Testing
The LANPAL100 is equipped with a 10Base-T Ethernet jack (the silver RJ45 jack
labelled Ethernet) for interfacing to TCP/IP networks.

Connect the LANPAL100 10Base-T

Ethernet port to the network or to the
cable modem using a straight through
RJ45 to RJ45 cable. However, a
crossover RJ45 to RJ45 cable may be
required for Test PC NIC since certain
PC NIC’s cards do not support straight
through connection.

Note: The Ethernet jack should

never be connected into a
phone line or xDSL circuit.
It is designed for
10/100Base-T Ethernet
networks only.

The Ethernet LED ( ) indicates the status of the Ethernet connection.

LED status/color Description

Off Ethernet port not active (not performing

TCP/IP testing)
Red No network link

Amber Network link

Flashes green Flashes each time a packet is sent or

received

Note: To start any of the network tests, select the Network Test Tools option
from the main menu. See Network Test Tools on page 11 for more
information.

LANPAL100 9
TCP/IP Testing 10

Auto-Test Internet
By selecting this option, the LANPAL100 will search for a DHCP (the Dynamic Host
Configuration Protocol) server, dynamically obtain an IP address and immediately
follow with a download and upload speed test. To use a static IP address, click on
the right arrow button (Use static) once the test is started. Make sure the static
configuration of the LANPAL100 is set accordingly with the local network. See
Network Config on page 29 for more information.

From the main menu, select Auto-Test Internet

and click on the right arrow button to start the
test.

The LANPAL100 activates its Ethernet port, then

waits until it is connected to a 10Base-T
network.

If the unit is not configured to default to DHCP,

static settings can also be selected by pressing
on the right arrow button. However, Use static is
not available when static IP connection has
been disabled.
Note: See Network Config on page 29 for
information on changing static settings.
Note: Refer to Enable Static IP Connections on
page 42 for more information on enabling static
IP connections.

The test results are displayed when the test is

completed.
IP corresponds to the LANPAL100’s IP address
DL Speed corresponds to the Internet download
speed
UL Speed corresponds to the Internet upload
speed

When the test is completed, click on the right arrow button for additional test
results. The Network Test Tools main menu is displayed. See Network Test Tools
Main Menu on page 12 for more formation.
Network Test Tools
The Network Test Tools allows establishing a connection through a network
element or a PPPoE. Once the connection is established, several tests can be
performed, see Network Test Tools Main Menu on page 12 for the complete list.

From the main menu, select Network Test Tools

and click on the right arrow button to start the
test.

The LANPAL100 activates its Ethernet port, then

waits until it is connected to a 10Base-T
network.

If the LANPAL100 unit is not configured to

default to DHCP, it is possible to choose
between using DHCP, static IP or PPPoE settings
for the connection.
Use static IP: See Network Config on page 29 or
refer to Enable Static IP Connections on page 42
for more information on setting/changing static
settings.
Use PPPoE: Refer to Enable PPPoE Connections
on page 43 for more information on
setting/changing PPPoE settings and see For
xDSL Modem test on page 22 for more
information on PPPoE test.

Acquire via DHCP: The LANPAL100 attempts to

obtain network settings from a DHCP server and
to log onto the network. Press the left arrow
button to abort, or the right arrow to switch to
the static configuration. However, Use static is
not available when static IP connection has
been disabled.

LANPAL100 11
TCP/IP Testing 12

If the LANPAL100 is able to connect to a DHCP

server on the network, it will display its assigned
IP address.

If the LANPAL100 cannot connect to a DHCP

server, it will attempt to use its static
configuration. If the static configuration matches
the network, the network tests can be
performed.

If the requested static IP is already used by another device, the LANPAL100 will only
allow an ARP Scan (see ARP Network Scan on page 18).
Once the test is completed, click on the right arrow button for additional test results.
The Network Test Tools main menu is displayed.

Network Test Tools Main Menu

³ Current Settings on page 13
³ Test Download/Upload Speed on page 15
³ Ping Test on page 16
³ ARP Network Scan on page 18
³ Modem Status on page 20
³ NAT/firewall check on page 23
³ Stock Indexes/Fortune Cookie on page 25
Current Settings
The first menu option displays detailed information on the LANPAL100’s current
network settings. This screen can be used to compare the LANPAL100’s settings to
settings on an end user’s PC to determine if there is a problem with the network or
the end user’s PC.
Since the display is updated in real time, the Link status can be used to diagnose
faulty cables. When Link is yes, the LANPAL100 has detected an Ethernet network
connected to its Ethernet jack. When Link is no/check cable, the network
connection has been broken. If a faulty cable or crimp is suspected, wiggle the
Ethernet cable and check the Link status on the display.

Current settings for DHCP
Lease exp indicates how long the IP address is
leased from the DHCP server. This is set by the
provider.
IP Address is the address assigned to the
LANPAL100.
LANPAL100 MAC Addr is the MAC address of the
LANPAL100.
Subnet Mask, Default Gateway, Name Server
(DNS), Domain Name and Host Name are all
settings from the DHCP server.
DHCP Server is the IP address of the DHCP
server that supplied the settings.
Use the right arrow button to renew the IP
address.
Use the left arrow button to exit the current
settings window and return to the network test
tools menu.

Current settings for static
IP Address is the static address assigned to the
LANPAL100.
LANPAL100 MAC Addr is the MAC address of the
LANPAL100.
Subnet Mask, Default Gateway, and Name
Servers (DNS) are all settings from the server.
Use the left arrow button to exit the current
settings window and return to the network test
tools menu.

LANPAL100 13
TCP/IP Testing 14

Current settings for PPPoE IP Address is the address assigned to the

LANPAL100 by the PPPoE server.
LANPAL100 MAC Addr is the MAC address of the
LANPAL100.
Subnet Mask, Default Gateway, Name Servers
(DNS), and PPPoE Concentrator are all settings
from the service provider.
Use the left arrow button to exit the current
settings window and return to the network test
tools menu.
Test Download/Upload Speed
The LANPAL100 speed test is similar to the speed test that can be run on an end
user’s PC. The LANPAL100 connects to a web site and measures the
download/upload speed of a large file. While downloading the file, the LANPAL100
displays its progress and overall speed (measured in kilobits per second).

Note: The LANPAL100’s top speed is approximately 4000 kbps. No matter how
fast the end user’s network connection is, the LANPAL100 will never go
much higher than 4000 kbps. If a speed test reports abnormal results,
simply run it again.

If an end user’s PC is reporting poor results on the speed test, it can be determined
whether it is a problem with the computer or the Internet connection. Simply
unplug the Ethernet cable from the back of the end user’s PC and plug it into the
LANPAL100. Run the speed test and compare the LANPAL100 results to the results of
the end user’s PC.
The LANPAL100 should report a speed of approximately 75-85% of the quoted line
speed. For example, the LANPAL100 would report about 800kbps on a 1024kbps
line.
Pressing the left arrow button during the test will abort it. At the end of the test, press
the left arrow button to return to the Network Test Tools main menu or click on the
right arrow button to perform the download/upload speed test.

LANPAL100 15
TCP/IP Testing 16

Ping Test
A simple way to test network connectivity is to ping a remote host. The ping test
sends an ICMP Echo message and watches for an ICMP Echo Reply. By sending
multiple pings and tracking the time it takes to receive a reply, the reliability and
responsiveness of the network can be determined.
Starting a Ping Test on the LANPAL100 allows the selection of the following hosts:

Host Description

Default Gateway Verify connectivity to the first network router.

Name Server, and Verify connectivity to various servers on the local network.
DHCP Server

Speed Test Server Verify connectivity with the network used for download and
upload speed tests. The default network server is
lanpal.exfo.com.

lanpal.exfo.com and Verify connectivity to a server on the public Internet.

www.yahoo.com

Enter IP Address Verify connectivity to a manually entered IP address.

Use the right (Next) and left (Previous) arrow buttons to
select each octet of the address, and the up and down
arrow buttons to edit the selected octet.
Press the right arrow button with the last octet selected
(Begin is displayed) to start the Ping.
While pinging a host, the LANPAL100 displays the following statistics:

Statistics Description

Ping The IP address and the name of the network being pinged.

Tx Number of packets transmitted.

Rx Number of packets received.

Min Minimum response time (in milliseconds).

Max Maximum response time (in milliseconds).

Avg Average response time (in milliseconds).

Loss The percentage of packets lost ((Tx – Rx) / Tx).
Packet loss of 1-2% over a 100-packet test is acceptable.
Investigate the TCP/IP network if losses exceed 10%.

Press the left arrow button to exit the ping test.

LANPAL100 17
TCP/IP Testing 18

ARP Network Scan

The LANPAL100 can use ARP (Address Resolution Protocol) packets to scan the
local subnet for used and available addresses.
The ARP Scan works by sending multiple ARP requests to all possible addresses on
the subnet. If a device on the network is using a particular address, it will respond to
the request with its associated MAC address.

Note: The LANPAL100 can only perform an ARP Network Scan for networks
having a mask of at least 20 bits.

The LANPAL100 displays the number of

addresses used and available, plus the
percentage of addresses in use. Use the up and
down arrow buttons to toggle between used and
available addresses, the right arrow button to
select and the left arrow button to exit.

Use the up and down arrow buttons to scroll

through the list of used addresses. Use the right
arrow button to toggle between displaying IP
addresses…

…and the corresponding MAC address for each

IP. Use the left arrow button to go back to the
ARP Network Scan summary.

Use the up and down arrow buttons to scroll

through the list of available addresses. Use the
left arrow button to go back to the ARP Network
Scan summary.

This screen is displayed when the Ethernet link

between the LANPAL100 and the network is
broken or the cable is unplugged.
 This screen is displayed when the network is too
big to perform an ARP Network Scan. From this
screen the /16 indicates a mask of 16 bits. The
network mask must be 20 bits at least.

LANPAL100 19
TCP/IP Testing 20

Modem Status
Modem status allows testing different modem types such as xDSL and cable
modems.
³ For Cable Modem test
Connect the modem to the Ethernet port on the LANPAL100.

Note: Make sure that the modem is connected to the service provider and that
it is powered up.

Perform an auto test by selecting Auto-Test

Internet. The LANPAL100 will acquire an IP
address via DHCP and also perform a
download/upload speed test.

Once the test is finished, press on the left

arrow button to return to the Network Test
Tools menu. Scroll down to reach the
Modem Status and then press the right arrow
button to enter this menu.

Select DOCSIS CableModem and press the

right arrow button.
Power cycle the modem and press the right
arrow button to perform a refresh. The
refresh may be required a few times before
the modem statistics are displayed.
Troubleshooting during Cable Modem test.

# Symptom Explanation/Additional Troubleshooting Steps

1 Cable modem fails Go to Current Settings and verify the lease expiry. If the
to perform the lease is expired, then renew the lease by pressing the right
download/upload arrow button. Repeat the auto-test Internet.
speed test when
using Auto-test
Internet

2 Cable modem stats From the cable modem status page, power cycle the
are not displayed modem (power off/on). The statistics of the modem are
when looking at the only shown during the boot up of the modem.
cable modem
status.

3 DSL modem fails to Verify that user name and password are set correctly.
connect to PPPoE
server

4 xDSL modem fails Verify that the PPPoE connection was correctly
to perform the disconnected from the PPPoE server before connecting
download/upload the LANPAL100. If this is not done, the PPPoE server may
test. It may also still associate that IP address to the MAC address of the
have difficulty router or computer that it was originally connected to.
when trying to ping.
5 xDSL modem stats Make sure to select the correct modem type. If the
are not displayed modem is not selected from the list, then the LANPAL100
when looking at the will not be able to correctly interface with the xDSL
xDSL modem modem. If the modem in not listed, please contact your
status. local EXFO representative.

6 The upload and There are many factors that can affect the upload and
download speed download speed tests. These can include the distance to
test does not show the file server (latency), time of day (more people
the correct result. accessing the internet during peak hours), etc.

LANPAL100 21
TCP/IP Testing 22

³ For xDSL Modem test

Connect the modem to the Ethernet port on the LANPAL100.

Note: Make sure that the modem is connected to the service provider and that
it is powered up.

From the main menu, select Network Test

Tools and press the right arrow button.

From the Network Test Tools menu, select

Use PPPoE and press the right arrow button.
This will allow the LANPAL100 to initiate a
PPPoE dial-up connection.

Once the connection is established, the IP

address and User ID are displayed.
Press on the right arrow button to get to the
network test tools menu
Once this test is completed, press the right
arrow button to enter the modem status
menu. From the list of modems displayed,
select the corresponding modem type. The
various statistics of that modem are
displayed.
Note: Statistics with some xDSL modems
may not be available.
NAT/firewall check
This is a simple test to determine whether the LANPAL100 is connected directly to
the Internet, connected to the Internet through a firewall, or if it is on a private
network and connected to the Internet via a device that provides Network Address
Translation (NAT). NAT is sometimes referred to as IP Masquerading (ipmasq) or
Internet Connection Sharing.
A NAT device is a special type of router/firewall that allows multiple computers on a
private network to share a single Internet IP address. When connecting through a
NAT device, the LANPAL100 appears to have the NAT device’s IP address instead of
its actual IP address.

The LANPAL100 starts the NAT/firewall check

test. To check for NAT, the LANPAL100 connects
to a CGI script on www.exfo.com.

If the test is successful, one of the following four results is displayed (IP addresses
used below are just examples, results will show the actual addresses in use):

The LANPAL100 has a public IP address and is

connected to the Internet directly. The test did
not detect a firewall on the connection.

The LANPAL100 has a public IP address and

connects to the Internet through a firewall (the
firewall is blocking inbound connections to the
LANPAL100).

The LANPAL100 has an IP address and connects

to the Internet through a NAT device with a
public IP address. Inbound connections to
66.201.245.151 are not forwarded back to the
LANPAL100.

LANPAL100 23
TCP/IP Testing 24

The LANPAL100 has an IP address and connects

to the Internet through a NAT device with a
public IP address. Inbound connections to
66.201.245.151 are forwarded back to the
LANPAL100.

There are three ways the test can fail. In the first two cases, use the other
LANPAL100 tests (like the ping test) to confirm that there is a valid network
connection.

The LANPAL100 is unable to look up

lanpal.exfo.com on the current DNS servers.
This can happen if the LANPAL100 doesn’t have
a valid Internet connection, or was unable to
configure itself via DHCP.

The LANPAL100 couldn’t connect to

lanpal.exfo.com. This can happen if the
lanpal.exfo.com server is down, or there is a
problem with the LANPAL100’s network
connection.

The LANPAL100 was able to connect to

lanpal.exfo.com, but there was an error on the
server that prevented the test from working.

Technical details on the firewall and two-way NAT test: During the NAT test, the
exfo.com server attempts to send SNMP packets (UDP port 161) back to the IP
address connecting to it. If the LANPAL100 connects through a one-way NAT or a
firewall that blocks SNMP packets, the LANPAL100 won’t receive the packets.
Stock Indexes/Fortune Cookie
These tests are used to confirm that the end user has connectivity to the Internet.

LANPAL100 25
TCP/IP Testing 26

Test PC NIC
In addition to testing the network, it is possible to use the LANPAL100 to test a
computer’s NIC (network interface card). The Test PC NIC option allows checking
for a network link to the PC, verifying if the PC attempts to dynamically acquire an IP
address with DHCP, and finding out whether the PC responds to ping packets.

Note: This test will not work if the PC/laptop is configured to use a static IP
address instead of DHCP. The test may not work if a wireless connection
is enabled on the laptop/PC. It may be necessary to connect the cable
and start the PC NIC Test on the LANPAL100 before turning on the
PC/laptop.

The LANPAL100 requires about 5 seconds to set

itself up the first time the PC NIC Test runs.

The LANPAL100 displays this screen until there

is a physical connection to a functional,
powered PC NIC. Use the supplied yellow
crossover Ethernet cable to connect the
LANPAL100’s network jack directly to the
Ethernet port on the PC’s NIC. Certain PC NIC
cards may support a straight through
connection.

Once the link is established, the LANPAL100

waits for the PC to ask for an IP address via
DHCP. It will continue to display can’t ping PC
until the PC responds to the LANPAL100’s ping
packets.

The PC will initially broadcast a “DISCOVER”

message, asking for an IP address from any
available DHCP server. The LANPAL100
emulates a DHCP server and responds with an
offer of 10.0.0.10. When the LANPAL100 receives
packets from the PC, it will show the PC’s
12-character MAC address on the last line of the
display.
 If the PC accepts the DHCP server’s offer, it will
request the address. This screen shows the PC
accepting the LANPAL100’s offer and requesting
the address. If the display reads IP REQUEST
bad, then the PC is asking for a different IP
address.

If the PC successfully configures itself with the IP

address and starts responding to the
LANPAL100’s ping packets, the display will show
PC config tests good. The test is completed and
the PC should work fine on a DHCP-based
network.

Troubleshooting during the PC NIC Test

During the PC NIC Test, the LANPAL100 will attempt to ping the PC. For additional
confirmation, try pinging the LANPAL100 from the PC. On a Windows PC, bring up a
command-line or DOS prompt and type “ping 10.0.0.2”. The PC’s NIC and Internet
(TCP/IP) configuration is good if the PC receives responses from the LANPAL100
(i.e., the pings don’t time out).
Winipcfg and ipconfig utilities can also be used on Windows PCs to check the status
of the NIC and Internet (TCP/IP) settings.

# Symptom Explanation/Additional Troubleshooting Steps

1 Computer is on but Make sure the crossover cable is wired properly (using
LANPAL100 is stuck LANPAL100’s Cable Test). Make sure the crossover cable
on the “Connect connects the LANPAL100’s Network jack (the silver RJ45
network jack” jack labelled Ethernet) to the PC’s network jack. Reboot
screen (no link). the PC. Reinstall the PC NIC drivers on the PC. If possible,
try installing a different type of NIC in the PC.
2 Testing doesn’t get Make sure the crossover cable is wired properly (using
past Waiting for LANPAL100’s Cable Test). Reboot the PC. Check the
packet. Internet (TCP/IP) settings on the computer to confirm that
it is configured for DHCP (sometimes referred to as
“Acquire an IP address automatically”).

3 The PC has an IP When a computer set with DHCP is unable to contact a

address starting DHCP server, it will default to an IP address on the
with 169.254 (e.g., 169.254.0.0 subnet. Any time a PC has an address in this
169.254.17.237). range, it has NOT connected to a DHCP server. Try the
troubleshooting steps for Symptom #1.

4 LANPAL100 For some reason, the PC is not accepting the LANPAL100’s

displays IP DHCP offers. Reboot the PC. If the test never shows IP
REQUEST bad. REQUEST good, then there may be a problem with the PC.

LANPAL100 27
TCP/IP Testing 28

# Symptom Explanation/Additional Troubleshooting Steps

5 LANPAL100 The PC might have firewall software installed that blocks

displays IP ping requests. Try temporarily disabling the firewall
REQUEST good, but software. If the LANPAL100 can be pinged from the PC
the ping test fails (see above symptoms), the PC configuration is OK.
(can’t ping PC).

When the test is complete, turn off the LANPAL100, reboot the PC, and reconnect it
to the network. If the network and PC have tested good, the PC should acquire an IP
address from network DHCP servers and be able to connect to your home page and
other Internet servers.
Network Config
Select Network Config from the LANPAL100 main menu and click on the right arrow
button.

Note: The Network Config menu is not available when static IP connection
has been disabled. Refer to Enable Static IP Connections on page 42 for
more information.

From the Network Config menu, it is possible to change the static configuration the
LANPAL100 uses when not using DHCP. The IP Address, Subnet Mask, Default
Gateway, and two Name Server addresses can be configured.

Use the up and down arrow buttons to select

either IP Address, Subnet Mask, Default Gateway
or the two Name Server addresses.

After using the right arrow button to edit a

setting, use the left and right arrow buttons to
select each octet of the address, and the up and
down arrow buttons to edit the selected octet.

Press the left arrow button with the first selected

octet to cancel without saving changes. Press the
right arrow button with the last octet selected to
save the changes.

The Network Mask editor is slightly different. Use

the up and down arrow buttons to change the
number of bits in the mask (0 to 32) while the
LANPAL100 displays the corresponding subnet
mask.

Note: Refer to LANPAL100 Configuration on page 42 for more configuration

settings.

LANPAL100 29
Cable Testing 30

5 Cable Testing
This section provides information on the following main menu items:
³ Cable Tester on page 30
³ Wiring Reference on page 33
³ Tone Generator on page 34

The LANPAL100 is equipped with two cable tester ports allowing to perform cable
testing.

Note: The LANPAL100 can test cables having RJ11 to RJ45 type of connectors.

Cable Tester
Note: The LANPAL100 only tests cable continuity (whether a signal reaches the
other end of the cable). It does not detect split pairs or cross-talk on a
cable.

To begin a test, insert one end of a

cable into the LANPAL100’s port A and
the other end into port B. In-wall cables
can be tested by plugging long cables
(that have already been tested) into
each wall jack and connecting them to
the LANPAL100.
The following windows show examples for various cable types. The Pin Map
provides a detailed pin-out of the cable. The paired numbers (A and B) represent a
connection. For example, in the Ethernet Crossover shot, the first pair of numbers
indicates that pin 1 on port A goes to pin 3 on port B.

“Crossover” cable

“Straight Through” cable

“Flipped” cable

Nothing connected to tester

Opened pins
Pins 2 and 5 on A are opened pins.
Note: An opened pin may also indicate a
possible short on A.

Shorted pins
Pins 1 on A go to multiple pins on B
Note: An opened pin may also indicate a
possible short on A.

LANPAL100 31
Cable Testing 32

Use the up arrow button to replace all straight through pin numbers by arrows. For
example, pins 1, 4, 7, and 8 on port A goes respectively to pins 1, 4, 7, and 8 on
port B.

Use the down arrow button to change back the display from arrows to pin numbers.
Wiring Reference
The LANPAL100 includes reference information to assist in typical telephone and
Ethernet wiring. From the Wiring Reference menu, it is possible to find out which
wire to connect to each pin of a phone/network jack/cable. A visual diagram of the
pairs and their pin assignment is displayed.
Use the up and down arrow buttons to select the wiring types:

EIA/TIA 568B

EIA/TIA 568A

3-line phone

2-line phone

Note: For banded colors, the first color is the wire color and the second, the
color of the stripe. For example, WH/OR means that the wire is white
with an orange stripe while OR/WH means that the wire is orange with
a white stripe.

Use the left arrow button to exit.

LANPAL100 33
Cable Testing 34

Tone Generator
The LANPAL100 can generate a warble tone on any given wire’s pair on its port A for
tracking cable pairs with an inductive amplifier.
An interesting application of the Tone Generator function is when the LANPAL100 is
used jointly with an inductive amplifier (tone detector) device to identify and locate
cable pairs. What is an inductive amplifier? An inductive amplifier permits cable
identification without making direct metallic contact.

When in Tone generator mode, connect

one end of the cable to port A and find
the other end by moving a tone detector
(inductive amplifier) towards the other
end.
This is an easy method to match cable
ends at hundreds feet away or to find a
single cable within a bundle of cables.

Wiring Types
Select the appropriate cable type for the cable plugged into port A. Choices are:

EIA/TIA 568B

EIA/TIA 568A

3-Line phone
 2-Line phone

Use the up and down arrow buttons to select the pairs, and the left and right arrow
buttons to turn tone on and off for each pair.
To exit, use the left arrow button.

LANPAL100 35
Upgrading the LANPAL100 Software 36

6 Upgrading the
LANPAL100 Software
Upgrade LANPAL100 SW
The upgrade LANPAL100 SW option is available from the main menu and allows to
upgrade/downgrade the LANPAL100 software version.

CAUTION
A failed upgrade results in a dead LANPAL100. Perform update only
when necessary.
Make sure that the LANPAL100 have enough battery power before
starting the upgrade procedure. If the LANPAL100 loses power
during the upgrade procedure, the LANPAL100 will need to be sent
back to EXFO to be re-programmed.

Software Upgrade/Downgrade Procedure

There are two simple methods to upgrade/downgrade the LANPAL100:
1. Connecting the LANPAL100 to a computer/laptop. See Using a PC/laptop on
page 37 for more information.
2. Connecting the LANPAL100 to another LANPAL100. See Using a second
LANPAL100 on page 40 for more information.
Using a PC/laptop
1. Download the new software file from EXFO Web site.

³ Type the following Web address

into the PC/laptop Web browser
http://www.exfo.com/en/MyEXF
O/login.asp
³ Enter your user name and
password and click on Log In!. If
you don’t have an account, click
on I want to create a new
account then follow the
on-screen menus.

³ Click on Software updates and

service packs from the
Downloads section.

³ Click on the LANPAL100 button.

³ Select the software version from
the list.

LANPAL100 37
Upgrading the LANPAL100 Software 38

2. Connect the LANPAL100 to the laptop using the supplied serial cable.

Note: If the computer/laptop doesn’t have a DB9 interface, a DB9 to USB cable
(P/N: GP-2004), available from EXFO, can be used.

3. Software installation

³ Launch the software

application
(LANPAL100-vXXX,
where XXX is the
software version) by
double clicking on it.
³ Enter the correct
PC/laptop’s COM port
number connected to
the LANPAL100 and
press Enter.

³ Power on the
LANPAL100 and go to
the software upgrade
menu (Upgrade
LANPAL100 SW).
³ Click on the right
arrow button to
continue.
 ³ Once the laptop has
detected the
LANPAL100, the
LANPAL100 will
display the unit
version (This Unit)
and the version from
the PC/laptop (Other
Unit). Press on the
right arrow button to
perform the upgrade.
³ The software update
progress can be seen
on both sides
³ Once the update is
completed the
LANPAL100 will
automatically power
down confirming that
the LANPAL100 has
been successfully
upgraded/
downgraded.

LANPAL100 39
Upgrading the LANPAL100 Software 40

Using a second LANPAL100

1. Use one LANPAL100 to upgrade another LANPAL100. Use the supplied serial
cables and one NULL modem adapter to connect the two LANPAL100s together.

2. Software installation

³ Power on each
LANPAL100 and go
to the software
upgrade menu
(Upgrade
LANPAL100 SW) on
both LANPAL100s.
³ Click on the right
arrow button on
both LANPAL100s to
continue.
 ³ Once both
LANPAL100s have
detected each other,
both LANPAL100 will
display the current
unit version (This
Unit) and the remote
unit version (Other
Unit). Clicking on the right arrow button
from this unit will upgrade it.
³ Press on the right
arrow button
(Update) of the
LANPAL100 unit to
be upgraded or
downgraded.
³ The software update
progress can be
seen on both sides.
³ Once the update is Clicking on the right arrow button
completed, the from this unit will downgrade it.
LANPAL100 will
automatically power
down, confirming
that the LANPAL100
has been
successfully
upgraded/
downgraded.

LANPAL100 41
LANPAL100 Configuration 42

7 LANPAL100 Configuration
The configuration of the LANPAL100 can be edited remotely using the configuration
page hosted on the LANPAL100 itself.
³ Perform an Auto-Test Internet using DHCP or Static IP address.
³ From a Web browser, enter the LANPAL100 IP address and the following
configuration page will be displayed.

Enable Static IP Connections

Static IP Connection when enabled, allows to specify the following network
parameters. This setting is enabled by default.

IP Address
IP Address is the IP address of the LANPAL100.

Default Gateway
Default Gateway is the default Gateway address of the static network server.

Subnet Mask
Subnet Mask is the subnet mask address of the static network server.

Preferred DNS Server

Preferred DNS Server is the preferred DNS address of the static network server.
Alternate DNS Server
Alternate DNS Server is an alternate DNS address of the static network server.

Allow editing of these settings on LANPAL100

Allow editing of these settings on LANPAL100 when enabled, allows changing the
network settings directly from the LANPAL100. The configuration is accessible from
the Network Config option from the LANPAL100 main menu. Network Config will
not be available from the main menu when this option is not enabled. This setting is
enabled by default.

Enable PPPoE Connections

Enable PPPoE Connections option when enabled, allows specifying the PPPoE user
name and password.

User name
User name is the user name used to connect to the Internet supplier.

Domain
Domain is the domain name of the Internet supplier.

Password
Password is the password used to connect to the Internet supplier.

Test PC NIC Settings

The LANPAL100 acts like a DHCP server when performing the Test PC NIC. Thus, its
IP, Gateway and Subnet addresses must be defined.

LANPAL100 IP Address
LANPAL100 IP Address is the IP address of the LANPAL100.

Client PC IP Address
Client PC IP Address is the IP address of the user’s PC.

Default Gateway
Default Gateway is the default Gateway address of the LANPAL100.

Subnet Mask
Subnet Mask is the subnet mask address of the LANPAL100.

LANPAL100 43
LANPAL100 Configuration 44

Speed Test
Allows setting the download and upload URL address for the Test Download/Upload
Speed test.

Download URL
Download URL is the Internet URL address of the file to be used for the download
test. The default URL is lanpal.exfo.com/speedtest.bin where speedtest.bin is the
name of the file to be downloaded.

Upload URL
Upload URL is the Internet URL address of the file name to be used for the upload
test. The default URL is lanpal.exfo.com/cgi-bin/upload.cgi where upload.cgi is the
name of the file to be uploaded.

Upload file size

Upload file size is the quantity of information in Kbytes that will be uploaded. The
LANPAL100 will send the specified upload file (upload.cgi by default) repetitively
until the size specified is reached. Possible upload file sizes are from 500 to 10000
Kbytes. The default value is 1024 Kbytes.

Extra hostname for Ping Test

Allows setting an extra hostname for Ping test. The default value is lanpal.exfo.com.
A maximum of 19 characters is allowed in the hostname.

Show menu options for

Allows enabling the following options:
³ DSL modems in Modem Status module. This setting is enabled by default.
³ DOCSIS cable modems in Modem Status module. This setting is enabled by
default.

Keypad Timeout
Allows setting the keyboard’s idle time before the unit turns itself off. Possible
timeouts are from 3 to 20 minutes. The default keypad timeout is 10 minutes.

Save Changes
Replaces the current LANPAL100 configuration with the new configuration from this
window.

Load Defaults
Replaces the current LANPAL100 configuration with the factory configuration.
Procedure to setup a speed test server
To setup your own speed test server, you require knowing whether your company
web server is UNIX or Windows based system. You will also require administrative
rights to create some directories to store the file that needs to be downloaded as
well as a script file for the upload speed test. IIS (Internet Information Server) must
be enabled when using a Windows based Web browser.
To create an ideal download file, make sure that the file is compressed, for example
an MP3 file, this way networking equipment will not compress the file that may
distort the results. It will also be a good idea to make the file the same size as the
link being tested; for example, if the service being offered to the end user is 3 Mbps,
then make the file a 3 Megabyte file. Note that 1 Megabyte = 8 Megabits.

Download speed test

Connect the LANPAL100 to the network using DHCP. Once the LANPAL100 has its IP
address, go to the Current Settings menu. From the PC, enter the IP address of the
LANPAL100 into the Web browser. This should open up the Web page where the
user can configure many parameters for the LANPAL100. Under the Speed Test
section, enter the file locations for both the download and upload. Then click on the
Save Changes button. The LANPAL100 should now be updated with the new file
locations.

UNIX upload file

Create a new file with the following information in the file.

#!/bin/sh

echo "Content-type: text/html"

echo ""
if test -z $CONTENT_LENGTH; then
echo "ok 0 bytes uploaded"
else
echo "ok $CONTENT_LENGTH bytes uploaded"
fi

Name the file upload.cgi and save it in a script directory, for example cgi-bin. In
addition, make sure that the execute bit is set.

Windows upload file

Create a new file with the following information.

<% Response.Write "ok " & Request.TotalBytes & " bytes uploaded" %>

Name the file upload.asp. Make sure that the directory and the file have execute
permissions enabled.

LANPAL100 45
Maintenance 46

8 Maintenance
To help ensure long, trouble-free operation:
³ Keep the unit free of dust.
³ Clean the unit casing and front panel with a cloth slightly dampened with water.
³ Store unit at room temperature in a clean and dry area. Keep the unit out of
direct sunlight.
³ Avoid high humidity or significant temperature fluctuations.
³ If any liquids are spilled on or into the unit, turn off the power immediately and
let the unit dry completely.

Charging the Battery

The lithium ion battery will last about 8 hours in normal operation.

IMPORTANT
The battery is not charged at the factory. Fully charge it (about 4 hours)
before using the unit for the first time.
Batteries function and charge properly between 0 °C and 45 °C (32 °F and
113 °F). Battery will not charge if the temperature is below -10 °C (14 °F)
or above 45 °C (113 °F).
Never store at temperatures above 60 °C (140 °F).
Charge only with the supplied charger.

To recharge the lithium ion battery

Connect the unit to a power outlet using the supplied AC adapter/charger. The
charge cycle will start and end automatically. The power LED is amber when the
battery is charging and green when the battery is fully charged.
Replacing the Battery
The unit requires one lithium ion battery for main operation. If the unit is plugged in,
the battery can be replaced while the unit is on.

WARNING
Do not throw batteries into fire or water and do not short-circuit
the batteries’ electrical contacts. Do not disassemble.

To replace the battery

1. Open the battery compartment located at the back
of the unit.
2. Replace the battery, respecting the polarity.
3. Close the battery compartment.

LANPAL100 47
Troubleshooting 48

9 Troubleshooting
Solving Common Problems

Problem Possible Cause Solution

Unable to get an IP Connection/link problem Make sure the LANPAL100

address using DHCP is properly connected to
the network via its
Ethernet port.
Make sure the cable is
good or appropriate
(straight through or
crossover).
DHCP problem Contact your service
provider.
Residential internet connectivity problem
To solve a residential internet connectivity problem
1. First connect the LANPAL100 Ethernet port directly to the modem.
2. Perform an Auto-Test Internet.
3. Go to the Current Settings screen.
Depending where the test fails, the following steps can be performed to
find the source of the problem.
1. Make sure the LANPAL100 has a network link. If the LANPAL100 has no network
link, verify the cable using the Cable Tester on the LANPAL100.
2. Validate that the LANPAL100 has a valid IP address and that the lease is not
expired. If there is no lease, renew the lease on the LANPAL100. If the
LANPAL100 still do not have an IP address, there could be a problem with the
DHCP server.
3. Validate that all other servers, for example DNS, Default Gateway, etc., have a
valid IP address. If there appears to be a problem with one of the servers, use
the LANPAL100 to ping the devices. It would be useful to first ping the default
gateway, then ping the DNS server, ping the speed server and finally ping an
external site (for example www.yahoo.com). If it is not possible to ping one of
the above mentioned servers, investigate the problem further.
4. If all the current settings are valid, but it is not possible to perform the download
or upload speed test, verify with your IT administrator that the valid access rights
have been given to the download and upload server. Note, that if the default
servers are used, there should not be any issues with access. If it is possible to
successfully ping www.yahoo.com and ping lanpal.exfo.com, there should be
no problems.
5. If all the above steps work correctly, there is no issue with the Internet service. If
the customer still has problems, further investigation is needed. Check the
network card of the end user PC. Validate the cable(s). Verify that the computer
is setup for DHCP.

LANPAL100 49
Troubleshooting 50

Contacting the Technical Support Group

To obtain after-sales service or technical support for this product, contact EXFO at
one of the following numbers. The Technical Support Group is available to take your
calls from Monday to Friday, 7:30 a.m. to 8:00 p.m. (Eastern Time in North America).

Technical Support Group

400 Godin Avenue 1 866 683-0155 (USA and Canada)
Vanier (Quebec) G1M 2K2 Tel.: 1 418 683-5498
CANADA Fax: 1 418 683-9224
support@exfo.com

To accelerate the process, please have information such as the name and the serial
number (see the product identification label—an example is shown below), as well
as a description of your problem, close at hand.

P/N LANPAL100 A Ver.

S/N 542392 January 2006 Mfg.

date 465 Godin Avenue
Made in Canada QST442B Vanier (Quebec) G1M 3G7 CANADA
Finding Information on the EXFO Web Site
The EXFO Web site provides answers to frequently asked questions (FAQs)
regarding the use of your LANPAL100 Network Tester.
To access FAQs:
1. Type http://www.exfo.com in your Internet browser.
2. Click on the Support tab.
3. Click on FAQs and follow the on-screen instructions. You will be given a list of
questions pertaining to your subject.
The EXFO Web site also provides the product’s most recent technical specifications.

Transportation
Maintain a temperature range within specifications when transporting the unit.
Transportation damage can occur from improper handling. The following steps are
recommended to minimize the possibility of damage:
³ Pack the unit in its original packing material when shipping.
³ Avoid high humidity or large temperature fluctuations.
³ Keep the unit out of direct sunlight.
³ Avoid unnecessary shock and vibration.

LANPAL100 51
Warranty 52

10 Warranty
General Information
EXFO Electro-Optical Engineering Inc. (EXFO) warrants this equipment against
defects in material and workmanship for a period of one year from the date of
original shipment. EXFO also warrants that this equipment will meet applicable
specifications under normal use.
During the warranty period, EXFO will, at its discretion, repair, replace, or issue
credit for any defective product, as well as verify and adjust the product free of
charge should the equipment need to be repaired.

IMPORTANT
The warranty can become null and void if:
³ unit has been tampered with, repaired, or worked upon by
unauthorized individuals or non-EXFO personnel.
³ warranty sticker has been removed.
³ case screws, other than those specified in this guide, have been
removed.
³ case has been opened, other than as explained in this guide.
³ unit serial number has been altered, erased, or removed.
³ unit has been misused, neglected, or damaged by accident.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED, IMPLIED,

OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT
SHALL EXFO BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES.

Liability
EXFO shall not be liable for damages resulting from the use of the product, nor shall
be responsible for any failure in the performance of other items to which the
product is connected or the operation of any system of which the product may be a
part.
EXFO shall not be liable for damages resulting from improper usage or unauthorized
modification of the product, its accompanying accessories and software.

Exclusions
EXFO reserves the right to make changes in the design or construction of any of its
products at any time without incurring obligation to make any changes whatsoever
on units purchased. Accessories, including but not limited to fuses, pilot lamps,
batteries and universal interfaces (EUI) used with EXFO products are not covered by
this warranty.
This warranty excludes failure resulting from: improper use or installation, normal
wear and tear, accident, abuse, neglect, fire, water, lightning or other acts of nature,
causes external to the product or other factors beyond EXFO’s control.

Certification
EXFO certifies that this equipment met its published specifications at the time of
shipment from the factory.

Service and Repairs

EXFO commits to providing product service and repair for five years following the
date of purchase.
To send any equipment for service or repair:
1. Call one of EXFO’s authorized service centers (see EXFO Service Centers
Worldwide on page 54). Support personnel will determine if the equipment
requires service, or repair.
2. If equipment must be returned to EXFO or an authorized service center, support
personnel will issue a Return Merchandise Authorization (RMA) number and
provide an address for return.
3. If possible, back up your data before sending the unit for repair.
4. Pack the equipment in its original shipping material. Be sure to include a
statement or report fully detailing the defect and the conditions under which it
was observed.
5. Return the equipment, prepaid, to the address given to you by support
personnel. Be sure to write the RMA number on the shipping slip. EXFO will
refuse and return any package that does not bear an RMA number.

Note: A test setup fee will apply to any returned unit that, after test, is found to
meet the applicable specifications.

After repair, the equipment will be returned with a repair report. If the equipment is
not under warranty, you will be invoiced for the cost appearing on this report. EXFO
will pay return-to-customer shipping costs for equipment under warranty. Shipping
insurance is at your expense.

LANPAL100 53
Warranty 54

EXFO Service Centers Worldwide

If your product requires servicing, contact your nearest authorized service center.

EXFO Headquarters Service Center

400 Godin Avenue 1 866 683-0155 (USA and Canada)
Vanier (Quebec) G1M 2K2 Tel.: 1 418 683-5498
CANADA Fax: 1 418 683-9224
quebec.service@exfo.com

EXFO Europe Service Center

Le Dynasteur Tel.: +33.1.40.83.85.85
10/12, rue Andras Beck Fax: +33.1.40.83.04.42
92366 Meudon la Forêt Cedex europe.service@exfo.com
FRANCE

EXFO China Service Center/

Beijing OSIC
Beijing New Century Hotel Tel.: +86 (10) 6849 2738
Office Tower, Room 1754-1755 Fax: +86 (10) 6849 2662
No. 6 Southern Capital Gym Road beijing.service@exfo.com
Beijing 100044
P. R. CHINA
A Technical Specifications
IMPORTANT
The following technical specifications can change without notice.
The information presented in this section is provided as a reference
only. To obtain this product’s most recent technical specifications,
visit the EXFO Web site at www.exfo.com.

LANPAL100 55
Technical Specifications 56
 P/N: 1043150

www.exfo.com · info@exfo.com

CORPORATE 400 Godin Avenue Vanier (Quebec) G1M 2K2 CANADA

HEADQUARTERS Tel.: 1 418 683-0211 · Fax: 1 418 683-2170
EXFO AMERICA 3701 Plano Parkway, Suite 160 Plano TX, 75075 USA
Tel.: 1 972 907-1505 ·
EXFO EUROPE Le Dynasteur 92366 Meudon la Forêt Cedex FRANCE
10/12, rue Andras Beck Tel.: +33.1.40.83.85.85 · Fax: +33.1.40.83.04.42
EXFO ASIA- 151 Chin Swee Road SINGAPORE 169876
PACIFIC #03-29, Manhattan House Tel.: +65 6333 8241 · Fax: +65 6333 8242
TOLL-FREE (USA and Canada) 1 800 663-3936

© 2006 EXFO Electro-Optical Engineering Inc. All rights reserved.

Printed in Canada (2006-01)