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UNVA-Online / ► BMGT524-1900-FA10 / ► Quizzes / ► Mid-Term Exam / ► Attempt 1
Mid-Term Exam - Attempt 1
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Question 1 Marks: 1 Typical differences between goods and services do not include Choose one answer. a. cost per unit b. ability to inventory items c. knowledge content d. timing of production and consumption e. customer interaction Question 2 Marks: 1 Which of the following statements regarding CPM networks is true? Choose one answer. a. There can be multiple critical paths on the same project, all with different durations. b. The late start of an activity is its late finish plus its duration. c. If a specific project has multiple critical paths, all of them will have the same duration.
and methods b. material. cumulative error e. e. a. a. manpower. a.d. alpha Question 4 Marks: 1 Cost cutting in international operations can take place because of Choose one answer. manpower. and mental attitude c. named after four quality experts . correlation coefficient b. lower indirect labor costs d. management. men. methods. lower taxes and tariffs e. Question 3 Marks: 1 The degree or strength of a relationship between two variables is shown by the Choose one answer. and motivation d. mean absolute deviation c. The early finish of an activity is the latest early start of all preceding activities. less stringent regulations c. All of the above are true. material. lower wage scales b. mean d. machinery/equipment. material. all of the above Question 5 Marks: 1 The "four Ms" of cause-and-effect diagrams are Choose one answer.
e. none of the above Question 6 Marks: 1 When making a location decision at the country level. corporate desires Question 7 Marks: 1 Which of these assumptions is not associated with strategies for goods-producing location decisions? Choose one answer. waterway systems e. $2. Process B has fixed costs of $500 and variable costs of $15 per unit. b. Most major costs can be identified explicitly for each site. air. Question 8 Marks: 1 Process A has fixed costs of $1000 and variable costs of $5 per unit. d. $9. a. highway. High customer contact issues are critical. Intangible costs can be evaluated.000 c. location of markets d. land/construction costs c.500 . Location is a major determinant of cost.500 d. c. Focus on identifiable cost. $5. a. e. rail. a. 200 units b. The crossover point between process A and process B is Choose one answer. zoning restrictions b. which of these would be considered? Choose one answer.
e. e. cost-volume analysis Question 10 Marks: 1 Which of the following statements regarding PERT times is true? Choose one answer. a. a. lengthen surgery duration e. linear regression analysis b. b. improve patient handoff quality c. all of the above . Most likely time estimate is an estimate of the maximum time an activity will require. The optimistic time estimate is an estimate of the maximum time an activity will require. 50 units Question 9 Marks: 1 Evaluating location alternatives by comparing their composite (weighted-average) scores involves Choose one answer. d. factor-rating analysis d. crossover analysis c. a. transportation model analysis e. The optimistic time estimate is an estimate of the minimum time an activity will require. reduce the number of doctors b. The probable time estimate is calculated as t = (a + 4m + b). Question 11 Marks: 1 A hospital benchmarked against Ferrari Racing in an effort to Choose one answer. Pessimistic time estimate is an estimate of the minimum time an activity will require. c. increase surgery prep time d.
a. sophisticated scheduling c. line process b. continuous process e. repetitive process c. country factors c. none of the above Question 13 Marks: 1 A job shop is an example of a Choose one answer.Question 12 Marks: 1 In location planning. global factors d. and taxes are Choose one answer. a. human resources d. specialized process d. all of the above Question 15 Marks: 1 . cost and availability of utilities. regional/community factors e. intermittent process Question 14 Marks: 1 In mass service and professional service. equipment maintenance b. environmental regulations. a. the operations manager should focus on Choose one answer. automation e. site-related factors b.
Taguchi map c. child labor is prevalent. a.S. in others. Pareto chart b. In some of these countries. can focus on any process c. factor-rating systems c. geographic information systems Question 16 Marks: 1 Among the tools of TQM. check sheet e. Choose one answer. ethical and social responsibility issues d. focuses on activities that cross functional lines e. key success factors b. the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a Choose one answer. and is considering several countries worldwide. An operations manager paying attention to __________ will factor these issues into the location decision. regression models e. is the fundamental rethinking of business processes d. working conditions and worker safety are inferior to conditions in the U. a. poka-yoke d.A firm is seeking a new factory location. all of the above Question 18 . tries to bring about dramatic improvements in performance b. process chart Question 17 Marks: 1 Process redesign Choose one answer. a.
a. Question 20 Marks: 1 Product Focused processes Choose one answer. not specialization d. Soft drinks are bottled in many local plants. where carbonated water is added to proprietary syrups that may have been shipped long distances.Marks: 1 Which of the following statements concerning CPM activities is false? Choose one answer. even though it means locating near other furniture manufacturers. but are not very efficient c. proximity to market is the most important location factor? Choose one answer. e. c. a. The early start of an activity is the latest early finish of all preceding activities. are desirable because resource needs increase slowly with the complexity of a process e. b. for service firms. d. a. c. are processes that are specialized for relatively few products or customer groups Question 21 Marks: 1 . The early finish of an activity is the early start of that activity plus its duration. are profitable because customers demand flexibility. Few people will travel out-of state for a haircut. The late start of an activity is its late finish less its duration. not to manufacturers b. Patients will travel very long distances to have their hernia surgeries performed at Shouldice Hospital. The late finish is the earliest of the late start times of all successor activities. Question 19 Marks: 1 Which of the following is the best example of the proximity rule that. Metal refiners (smelters) locate near mines to accomplish significant weight reduction near the metal's source. b. Furniture makers choose to locate near the source of good hardwoods. allow more customization. e. apply only to service firms. The late finish of an activity is the earliest late start of all preceding activities. d.
a. show material flow c. or defects e. a. multidomestic strategy d. all of the above Question 22 Marks: 1 According to the manufacturing-based definition of quality. outline production schedules b. quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost c. . quality lies in the eyes of the beholder Question 23 Marks: 1 Which of the international operations strategies involves high cost reductions and high local responsiveness? Choose one answer. problems. quality is the degree to which a specific product conforms to standards b. quality depends on how well the product fits patterns of consumer preferences d. identify inspection points in a process d. organize errors. international strategy c. global strategy b. even though quality cannot be defined. none of the above Question 24 Marks: 1 __________ and __________ are to key country success factors as __________ and __________ are to key region success factors.Pareto charts are used to Choose one answer. a. transnational strategy e. Choose one answer. you know what it is e.
Labor cost. land costs. currency risk. labor cost. site size and cost. 1 divided by the number of periods d. location of markets. a. Land costs. 0 c. Managing Quality . proximity to customers. a. Exchange rates. site size and cost. cannot be determined Question 27 Marks: 1 Which of the following are part of the Ten Critical Decisions of Operations Management? I. Design of goods and services II.5 b. empowered employees d.0 e. 0. All of the above are new trends in operations management. a. 1. labor availability.Choose one answer. zoning restrictions b. global focus c. All of the above are accurate relationships. environmental impact e. proximity to customers d. air and rail systems c. rapid product development b. Question 26 Marks: 1 Which of the following smoothing constants would make an exponential smoothing forecast equivalent to a naive forecast? Choose one answer. Question 25 Marks: 1 New trends in operations management include Choose one answer. Cultural issues. mass customization e.
concurrent engineering d.II. QFD c.III.III c.III. none of the above Question 29 Marks: 1 Operations managers must be able to anticipate changes in which of the following? Choose one answer.IV e. product opportunities e. the Japanese approach b. product mix c. approach e.II. product volume d. a. I. a. a.V b.II. I. All of the above Question 28 Marks: 1 Product development teams are also known as Choose one answer.V d. all of the above Question 30 Marks: 1 . Pricing of Goods and Services Choose one answer.S. the traditional U. I. the products themselves b. II. Marketing V. Layout Strategy IV.
000 Question 31 Marks: 1 Which of the following examples involves customer participation in the design of the service? Choose one answer. a.000 c. $2. Activity Normal Time Normal Cost B 4 days $6. To cut one day from the project's duration. $2. eating at a fast-food restaurant Question 32 Marks: 1 Arnold Palmer Hospital uses which focus? Choose one answer. product b.000 e. B. $1. $8. adding to project cost. a.000 b. mass customization d. a.000 d. $6.000 Choose one answer.Two critical path activities are candidates for crashing on a CPM network. seeing a movie at the theater b. C. buying a life insurance policy c. C. B.000 . process c.000 $6. C. activity should be crashed first. investing in a mutual fund d. Activity details are in the table below. providing the stockbroker with the desired distribution of the portfolio e. repetitive Crash Duration 3 days 4 days Crash Cost $8.000 C 6 days $4.
maturity Question 34 Marks: 1 An assembly line is an example of a Choose one answer. process-focused process d. product-focused process Question 35 Marks: 1 Which of the following is not one of the three phases of project management? Choose one answer. All of the above are project management phases. a. controlling b. Both A and C are not project management phases. repetitive process e. introduction b. decline d. specialized process b. retirement e. planning c. A and D Question 33 Marks: 1 Standardization is an appropriate strategy in which stage of the product life cycle? Choose one answer. a. Question 36 . line process c. a.e. growth c. scheduling d. e.
Functional area missions are merged to become the organizational mission. goods. 42 Mar. and hybrids Question 37 Marks: 1 What is the approximate forecast for May using a four-month moving average? Nov. a. Corporate mission is shaped by functional strategies. and executive b. Corporate strategy is shaped by functional strategies. judicial. 44 Question 38 Marks: 1 Which of the following is true? Choose one answer. and speed of response e. and design c. e. selection. Dec.Marks: 1 The three major subdivisions of the product decision are Choose one answer. cost. 39 36 40 Choose one answer. strategy. External conditions are shaped by corporate mission. a. definition. Functional strategies are shaped by corporate strategy. legislative. and operations d. differentiation. Question 39 Feb. 47 d. 38 b. tactics. Jan. services. c. a. 43 c. 48 April 46 . 42 e. b. d.
intangible product b. e. The design of patient rooms. a. the Delphi method e. customer interaction is high e. a. moving average c. . not patient satisfaction. Question 42 Marks: 1 In which stage of the product life cycle should product strategy focus on improved cost control? Choose one answer. b. d.Marks: 1 Which of the following is not a typical service attribute? Choose one answer. consumer surveys d. even wall colors. The hospital uses a wide range of quality management techniques. reflects the hospital's culture of quality. simultaneous production and consumption Question 40 Marks: 1 Which of the following is not a type of qualitative forecasting? Choose one answer. sales force composites b. easy to store d. executive opinions Question 41 Marks: 1 Which of the following statements regarding Arnold Palmer Hospital is false? Choose one answer. The hospital's high quality is measured by low readmission rates. c. difficult to resell c. The culture of quality at the hospital includes employees at all levels. a. The hospital scores very highly in national studies of patient satisfaction.
planning. by listing products in descending order of their individual dollar contribution to the firm is Choose one answer. different for manufacturing projects than for service projects c. leading. and by what strategy. and controlling d. staffing. GANTT. breakeven analysis e. decision tree analysis b. planning. a. CPM. growth d. and PERT Question 44 Marks: 1 The analysis tool that helps determine what products to develop. decline c.a. a. scheduling. and controlling e. programming. maturity e. product-by-value analysis Question 45 Marks: 1 The service industry makes up approximately what percentage of all jobs in the United States? Choose one answer. Pareto analysis d. none of the above Question 43 Marks: 1 The phases of project management are Choose one answer. and budgeting b. introduction b. planning. organizing. 40% . product life cycle analysis c. a.
accuracy d. customization as late in the process as possible b. manager understanding e. All of the above are appropriate. A firm offers more reliable products than its competitors. 66% d. a.b. reducing customer interaction d. . responsiveness to changes b. modularizing the product c. a. 12% Question 46 Marks: 1 Which service design technique(s) would ordinarily not be appropriate for full-service restaurant meals? Choose one answer. a. stability c. 90% c. but at the expense of Choose one answer. the moment of truth e. Question 47 Marks: 1 Increasing the number of periods in a moving average will accomplish greater smoothing. All of the above are diminished when the number of periods increases. 79% e. Question 48 Marks: 1 Which of the following is an example of competing on quick response? Choose one answer.
e. A firm produces its product with less raw material waste than its competitors. b. 1. d. -1.6 Question 50 Marks: 1 Which of the following statements regarding Bechtel is true? Choose one answer.b.2 e. 8.0 c. -0. Bechtel was the construction contractor for the Hoover Dam.0 d. While helping to rebuild Iraq. All of the above are true. Its competitive advantage is project management. c. a. Bechtel's procurement program is global in nature. A firm's products are introduced into the market faster than its competitors' products. Error -1 -2 2 0 1 |Error| 1 2 2 0 1 . a. Question 49 Marks: 1 A forecasting method has produced the following over the past five months.2 b. What is the mean absolute deviation? Actual Forecast 10 11 8 10 10 8 6 6 9 8 Choose one answer. A firm's research and development department generates many ideas for new products. Bechtel's crews had to travel under armed escort. 0. e. c. A firm advertises more than its competitors. d.
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