Letter of Transmittal

Date:

The Controller of Examination

National University,

Gazipur, Bangladesh.

Subject: Submission of the Internship Report on "Customer satisfaction of Frist Security Islami Bank
Ltd"

Dear Sir,

I have the honor to let you know that I have accomplished my internship report titled on "Customer
satisfaction of Frist Security Islami Bank Ltd". It gives me immense pleasure to place the same before
you I made every endeavor to prepare this report and tried my level best to accumulate relevant and
insightful information. It is a great experience for me to work with this topic. I have tried to make the
report vivid and comprehensive within the scheduled time and limited resources.

I am very grateful to you for the guidance you have given me during the report which enabled me to
complete the report on the due time.

Thanking you for your supervision

Yours sincerely,

NAZMUL ALAM RONY

NU Roll:

Registration No:

Session: (2014-2015)

Department Of Business Administration

UTTARA INSTITUTE OF BUSINESS AND TECHNOLOGY

(Affiliated with National university Of Bangladesh)

Student's Declaration
I solemnly declare that the internship report entitled "Customer satisfaction of Frist
Security Islami Bank Ltd" embodies the results of my own effort after the completion of
three month's work at Mirpur Branch, perused under the supervisor of (supervisor
name), Assistant Professor Department Of Business Administration, Uttara Institute of
Business and Technology Affiliated with National University of Bangladesh.

I further affirm that the work reported in this internship is original and is no part or
any other students for the completion of BBA or other program have whole of the
report.

NAZMUL ALAM RONY

NU Roll:

Registration No:

Session: (2014-2015)

Department Of Business Administration

UTTARA INSTITUTE OF BUSINESS AND TECHNOLOGY

(Affiliated with National university Of Bangladesh)

Certificate of Supervisor
This is to certify that the Internship Report "Customer satisfaction of Frist Security Islami Bank Ltd" in
the genuine record at the report is done by NAZMUL ALAM RONY as a partial fulfillment of the
requirement of Bachelor of Business Administration

The report has been prepared under my guidance and is a record of genuine work carried out
successfully.

_____________

Supervisor Sign

Designation

Department Of Business Administration

UTTARA INSTITUTE OF BUSINESS AND TECHNOLOGY

(Affiliated with National university Of Bangladesh)

Acknowledgement
The Almighty Allah is so kind that He gave me the ability to finish the task within the time First of all I

would like to thank my honorable intern supervisor supervisor name, Faculty of business

administration, who has extended all types of assistance and cooperation to do such n enthusiastic

and challenging topic. Time to time he suggested on how to prepare an effective report and provided

valuable guidelines including revision whenever requested.i am grateful to all executives and officers

of FSIBL at uttara branch especially name of the manager XXXXXXXXXXXX of the branch for their

hearty co-operation and proper guidance. I would also like to thank Mr. x, x ,x x, x for their utmost

support and willingness to deliver the latest information regarding my topic and my general

knowledge as well am also grateful to my classmates and friends for their inspiration, valuable

suggestion and co operation

Executive Summary
This internship report based on the three month long internship program that I had
successfully completed in Frist security islami bank Limited as a requirement of my BBA
program.

As being completely new to practical, corporate world setting, every hour spent in the
company gave me some amount of experience all the time all of which cannot be explained in
words. But nevertheless, they were all useful for my career. This report includes the history of
Banking in all over the world along with detailed information about rise of Banking Industry
in Bangladesh.

However the big portion of this report is on Frist security islami bank Limited. A survey was
done in Frist security islami bank Limited to make this report. That survey was done to get
data about the satisfaction level of the customers of Frist security islami bank Limited
towards its services. Bangladesh is an economically developing country, where the
commercial banks play a major role behind the economic progress.

Now Bangladesh has more than 70+ commercial banks. As the number of commercial bank is
higher in Bangladesh, these banks has to compete themselves to get more customers. So
customer’s satisfaction is the most important issue to be concern of in banking industry. If a
bank is not able to satisfy its customers than customers must switch to other banks as they
have more relative options.

This report discusses about the satisfaction level of Frist security islami bank Limited’s
customers. Through survey and data analysis I have tried to show whether current statists of
satisfaction level of Frist security islami bank Limited.

However Before drawing any conclusion based on this report it may be noted that the report
was prepared in a very short term and there is lack of data. But still the report may be useful
for Frist security islami bank Limited to understand about their customer’s satisfaction
achievement.