Streamlining Business Registration in LGUs

G o o d P R a c t i c e S
© copyright by the
dePaRtMeNt oF tRade aNd iNdUStRY, 2006
all rights reserved. No part of this book may be reproduced in any form or by
any means without permission in writing from the publisher.
Published by:
Bureau of Small and Medium enterprise development (BSMed) in cooperation
with the German technical cooperation - Small and Medium enterprise devel-
opment for Sustainable employment Program (GtZ-SMedSeP) and the asia
Foundation (taF)
Streamlining Business Registration in LGUs
 3
Foreword
there is direct correlation between simplified business registration and
licensing procedures on one hand and business creation and investment
inflows on the other.
as shown by the experience of other countries such as australia, a
reduction in the cost of doing business by three percent of the gross
domestic product (GdP), which includes business registration and licensing,
creates an extra USd 1.2 billion that is available for investments.
For the Philippines, such an amount is nearly equivalent to the average
yearly foreign direct investments (Fdis) over the last five years.
therefore, it makes much sense to reduce the administrative and
regulatory burdens on businesses. For small and medium enterprises
(SMes) which comprise 99.6 percent of all enterprises in the country, such
burdens are even heavier because of the SMes’ small capitalization.
this handbook is both a recipe book and a toolkit to motivate and
enable local government units (LGUs) to streamline their respective
systems and procedures on business permits and licenses (BPL).
it is hoped that by streamlining their business permit and licensing
system (BPLS), LGUs will: (a) encourage informal businesses to register,
(b) spur the creation of new businesses, and (c) generate more revenues.
consequently, the aggregate results will lead to the creation of more
employment opportunities and more social services and benefits for the
citizenry.
May this handbook therefore inspire other LGUs and the entire
government bureaucracy, and allow them to see that cutting red tape
to improve service delivery to businesses has a far-reaching impact in
improving the business and investment climate of the country. in effect,
such action is a form of investment that will yield multiple dividends and
profits a few years onwards!
4 
Streamlining Business Registration in LGUs
Message
i welcome and laud the publication of this handbook, Good Practices:
Streamlining Business Registration in Local Government Units (LGUs), as it
represents a big step forward in our vision to transform government into a
more business-friendly organization.
in its bid to boost both countryside development and global competitiveness,
government considers the creation of an enabling environment for small and
medium enterprises (SMes) as crucial. this is evident in the implementation of
the anti-Red tape Program for Local Governments through the department
of interior and Local Government, and the creation of the anti-Red tape task
Force which is headed by the department of trade and industry.
the development of this handbook is one of the initiatives under
activity Group 10 of the SMe development Plan 2004-2010, which covers
Streamlining Business Regulatory Requirements. it provides good practices in
streamlined business registration system based on selected LGUs’ experiences
— practices that promote the development of SMes as well as improve the
revenue generation of LGUs. it is hoped that the stories of the featured LGUs
will encourage other local chief executives to adopt these good practices in
their respective localities.
May i take this opportunity to thank the German technical cooperation-
Small and Medium enterprise development for Sustainable employment
Program (GtZ-SMedSeP) for its support in the publication of this material,
and the partner agencies from the government as well as the private sector
for their significant contributions in this undertaking. We look forward to
conducting more joint initiatives with all of you in support of the President’s
10-point agenda, particularly the provision of assistance to three million
entrepreneurs and the generation of six to 10 million jobs by 2010.
Mabuhay!
PeteR B. FaViLa
Secretary
department of trade and industry
Streamlining Business Registration in LGUs
 5
Message
Greetings from the League of cities of the Philippines!
Local Government Units play a vital role in the promotion and development
of small and medium enterprises that could become important drivers of
development for our country.
this handbook showcases good practices on streamlining business
registration from local government units across the country on how they
were able to improve and develop their own respective localities.
these experiences have shown the efforts of various local government
units in their commitment to promote a better climate for the emergence
of businesses.
i commend my fellow public servants who have risen above the challenge of
local autonomy and good governance. it is an honor to be working alongside
them for a community that deserves only genuine public service.
our colleagues from these local government units have reaped the benefits
of a streamlined business registration. Let continuity and sustainability be the
new challenges for us as we strive to bring in fruitful economic reforms.
once again, in behalf of the members of the League of cities of the
Philippines, i extend my sincere congratulations to everyone who has taken
part in the success of this handbook.
Mabuhay!
JeRRY P. tReñaS
Mayor, iloilo city
LcP Nat’l Pres.
League of cities of the Philippines
6 
Streamlining Business Registration in LGUs
Message
the League of Municipalities of the Philippines (LMP) welcomes the advent
of this Handbook on Good Practices in Streamlining Business Registration
in LGUs.
Being location hosts to SMes, muncipalities play a significant role in
encouraging business start-ups and providing a conducive environment for
their growth so that they can generate more economic activities for the
benefit of our local communities.
as provided for by the Local Government code of 1991, the devolution
of powers and authority from the national government agencies (NGas)
to LGUs allows the latter to have “enhanced governmental and corporate
powers”. thus, from our point of view, this Handbook contributes to the
capacity-building of LGUs to become more responsive to the needs of the
business sector.
there are more than 1,500 municipalities nationwide and by their sheer
number, these LGUs probably host a larger percentage of the approximately
900,000 SMes scattered in Luzon, Visayas and Mindanao!
the inclusion of two of our colleagues in this handbook — La trinidad
in Benguet and Kalibo in aklan — shows that municipalities, in spite of their
smaller size and lesser resources, could contribute as much as the cities in
improving the business and investment climate of the Philippines.
on behalf of the League of Municipalities of the Philippines, i would like to
express our gratitude for all the organizations behind the conceptualization,
development and production of this Handbook.
Maraming salamat po!
MaYoR RaMoN N. GUico JR.
Binalonan, Pangasinan
LMP National President
League of Municipalities
of the Philippines
Streamlining Business Registration in LGUs
 7
List of acronyms
aiM asian institute of Management
BaYS center Bacolod arts, Youth and Sports center
BiN Business identification Number
BiR Bureau of internal Revenue
BFP Bureau of Fire Protection
BLFd Business Licenses and Fees division
Boi Board of investments
BoSS Business one-Stop Shop
BPL Business Permit and Licensing
BPLo Business Permit and Licensing office
BPLS Business Permits and Licensing System
BPLtaS Business Permit and Licensing tax assessment System
BSMed Bureau of Small and Medium enterprise development
BtFd Business tax and Fees division
ceMcdo city economic Management and cooperative
development office
ceo city engineer’s office
cHo city Health office
cida canadian international development agency
coa commission on audit
cPdo city Planning and development office
cSc civil Service commission
ctc community tax certificate
cto city treasurer’s office
cVo city Veterinarian’s office
diLG department of the interior and Local Government
dti department of trade and industry
eBPLS electronic Business Permit and Licensing System
edP electronic data Processing
FGd Focus Group discussion
GR Gross Receipt
8 
Streamlining Business Registration in LGUs
GSc General Santos city
GSccii General Santos city chamber of commerce and
industry, inc.
GtZ German technical cooperation
iec information, education and communication
iFc international Finance corporation
Lce Local chief executive
LcP League of cities of the Philippines
LGU Local Government Unit
LMo Lake Management office
Ltoo Local treasury operations officer
Mcc Muntinlupa chamber of commerce
NGas National Government agencies
oBo office of the Building official
Pcci Philippine chamber of commerce and industry
PeSo Public employment Service office
PicPa Philippine institute of certified Public accountants
PiN Property index Number
PLd Permits and Licensing division
Qc Quezon city
Qccci Quezon city chamber of commerce and industry
Rcc Revenues collection clerk
Sec Securities and exchange commission
Si Sanitation inspector
SMes Small and Medium enterprises
SMedSeP Small and Medium enterprise development for
Sustainable employment Program
SP Sangguniang Panlalawigan
SSS Social Security System
tRacS tax Revenue and collection System
table of contents
Foreword .............................................................................................. 3
Message from dti ................................................................................. 4
Message from the League of cities of the Philippines .......................... 5
Message from the League of Municipalities ........................................... 6
List of acronyms ................................................................................... 7
iNtRodUctioN
Rationale ..............................................................................................11
approach .............................................................................................12
defining “Business Registration” ..........................................................12
New Business Permit application ........................................................13
Business Permit Renewal ......................................................................14
Problems/challenges Related to Business Registration........................15
Good Practices in Business Permit and Licensing (BPL) .......................16
Six Good PRacticeS
one: Process improvement ................................................................ 20
two: Business one-Stop Shop (BoSS) ................................................ 28
three: computerization ..................................................................... 34
Four: Partnership and Participation .................................................... 38
Five: information, education, and communication ............................. 42
Six: customer Satisfaction .................................................................. 48
aNNexeS
annex a: administrative order cL 84-2006 ...................................... 52
annex B: administrative order cL 10-2005 ....................................... 54
annex c: Sample Business Permit application Form .......................... 57
annex d: Sample Business Permit ...................................................... 59
annex e: List of Key informants and contact details ......................... 60
annex F: income classification of LGUs ............................................ 63
annex G: Members of the consultative Body .................................... 64
annex H: the daP Project team
Streamlining Business Registration in LGUs
 11
introduction
RatioNaLe
in a report entitled “doing Business in 2006” published by the World
Bank, it was found that businesses in poor countries face much larger
regulatory burdens than those in rich countries. they face three
times the administrative costs, and nearly twice as many bureaucratic
procedures and delays associated with them.
in the Philippines, cumbersome procedures of business registration
discourage local businesses, particularly SMes, from securing business
permits. this reality prevents LGUs from increasing revenues derived
from business taxes. the same procedures constrain many businesses
from flourishing and formalizing their establishments, pushing them
to remain in the informal economy.
as the government endeavors to promote economic development,
it must work at creating an enabling environment for business, and
support the growth and development of SMes which comprise 99.6
percent of the country’s business establishments and contribute 70
percent of employment.
this handbook on good practices in “Streamlining Business
Registration in LGUs” supports the Presidential agenda of increasing
the number of SMes and contributing to the creation of 6 to 10
million jobs by 2010. a project of the Bureau of Small and Medium
enterprise development (BSMed) under its SMe development Plan,
the handbook contains good practices in business permit and licensing
found in 16 LGUs all over the country, and is intended primarily as a
sourcebook for local chief executives (Lces) and LGU officers in charge
of issuing business permits and licenses.
12 
Streamlining Business Registration in LGUs
aPPRoacH
BSMed, through support of the German technical cooperation – Small
and Medium enterprise development for Sustainable employment
Program (GtZ-SMedSeP), tapped the services of the development
academy of the Philippines (daP) to conduct the study and produce
the Handbook. an inter-agency consultative Body was also formed
to provide data as well as direction (See annex G).
Based on initial inputs from the consultative Body, the daP team
conducted a literature review and a documentation of LGUs with
good practices in streamlining business registration. Sixteen LGUs
were identified for inclusion in the Handbook based on the following
criteria:
• currently implementing simplification of business registration
process (fewer signatures, less steps, less cost);
• outcome/impact — Good practice(s) adopted must have resulted
in increased business registration and/or increase in revenue;
• Geographic location — Luzon, Visayas, and Mindanao must be
represented.
• Size — Small, mid, and metro LGUs [based on asian institute of
Management (aiM) classification] must likewise be represented;
and
• Good practices in streamlining BPL must have been documented
by local and international agencies.
the daP team conducted field research in these LGUs using key
informant interviews, focus group discussions, and process observation
as methodologies.
deFiNiNG “BUSiNeSS ReGiStRatioN”
Business, as defined in “the Local Government code of the Philippines,”
means trade or commercial activity regularly engaged in as a means of
livelihood or with a view to profit.
Streamlining Business Registration in LGUs
 13
the establishment of a business entails the registering of the business
entity with government agencies including the department of trade
and industry or dti (for single proprietorships) or the Securities and
exchange commission or Sec (for corporations and partnerships), or
the cooperative development authority or cda (for cooperatives),
and the LGU for local permits. Business registration is important
because the entity is given a legal existence. the Local Government
code authorizes the LGU, through an appropriate ordinance of their
Sanggunian, to impose a tax, fee or charge on the business entity in
order to generate revenue.
there are two types of business permit applications, namely: starting
a new business and renewal of existing business. they differ in terms
of documentary requirements, number of steps and processing times.
a new business permit application takes longer since it entails more
documentary requirements (the securing of which involves more
interfacing transactions with other government agencies) and number
of steps.
NeW BUSiNeSS PeRMit aPPLicatioN
the different levels of requirements for new business permit application can
best be summed up by the following
1
:
1. Screening procedures (e.g., notarize company deeds, open a
bank account and deposit start-up capital, register company at
dti or Sec);
2. tax-related requirements (e.g., register for various taxes including
value added tax or Vat);
3. Labor/social security-related requirements (e.g., register with
pension funds, register for social security, register for various
insurances such as accident);
1
taken from international Finance corporation (iFc) toolkit
14 
Streamlining Business Registration in LGUs
4. Safety and health requirements (e.g., pass inspections and obtain
certificates related to work safety, building, fire, sanitation, and
hygiene); and
5. environment-related requirements (e.g., obtain environment
certificate, register with the waste management and water
discharge authorities).
BUSiNeSS PeRMit ReNeWaL
application for a business permit renewal, on the other hand, takes a
relatively shorter time since many reforms have already been instituted
by LGUs to speed up the process, such as the institutionalization of
the Business one-Stop Shop (BoSS). Under the Local Government
code, “all local taxes, fees and charges shall be paid within the first
twenty (20) days of January or of each subsequent quarter, as the
case may be. the Sanggunian concerned may, for a justifiable reason
or cause, extend the time of payment of such taxes, fees, or charges
without surcharges or penalties, but only for a period not exceeding
six (6) months.”
Key Performance indicators
Simplifying the business registration process in an LGU can greatly ease
the burden of applicants and make the process of doing business with
the LGU more convenient. the performance of the business permits
and licensing office in an LGU can be gauged by the improvement in
the following key performance indicators:
• Number of businesses that applied/renewed application for a
business permit;
• time allotted to secure a business permit;
• Number of steps (including signatures) required to secure a
business permit;
• Number of documentary requirements; and
• Revenue generated from business registration.
Streamlining Business Registration in LGUs
 15
PRoBLeMS/cHaLLeNGeS
ReLated to BUSiNeSS ReGiStRatioN
although the Local Government code covers the business
registration process to some extent, its efficiency and effectiveness
is largely dependent on the LGU’s ability to create and apply
approaches that make the process more customer-friendly and
convenient, thus ultimately increasing business registrations.
However, there is a need to review the process in order to address
areas for improvement. Some of the most frequent complaints of
business permit applicants/customers are:
Procedures
• Long waiting time and difficulties in obtaining clearances from non-
LGU entities (i.e., barangay, Bureau of Fire Protection or BFP, city
Health office or cHo, city engineer’s office or ceo, and the
Social Security System or SSS);
• too many or repetitious steps;
• Lack of clear and standard systems, requirements, and computation
of fees;
• Slow processing time due to manual procedures;
• Proliferation of illegal fixers who charge exorbitant fees;
• Use of connections and grease money to facilitate processing;
and
• Lack of information on process flow and requirements, time frames,
laws governing LGUs.
Requirements
• too many requirements of National Government agencies (NGas);
and
• Signatures needed/signatories too many and/or not easily
available.
16 
Streamlining Business Registration in LGUs
customer orientation
• Lack of personnel or staff who are competent, ethical, and
customer-oriented; and
• Uncomfortable physical environment in BPLo — lack of space and
ventilation.
Proximity of offices
• distance to barangay hall and inaccessibility of signatories in
barangay; and
• Scattered geographic location of offices needed for transactions.
others
• Forms difficult to fill up; and
• High volume of applicants during renewal period.
Good PRacticeS iN
BUSiNeSS PeRMit aNd LiceNSiNG (BPL)
in coming up with the categories or themes of good practices, the daP
team deemed it necessary to define the term “good practice.” Good
practices are said to be approaches that have been shown to be:
• effective and sustainable;
• contributory to significant business results; and
• applicable in and replicated by others in different situations.
Good practices are innovative, and provide guidance for others.
they follow systematic processes, are customer-oriented, and must be
transparent.
in employing good practices, it is important to:
• learn from each other’s experiences, successes and failures;
• avoid mistakes; and
• introduce more efficient approaches to generating more business
for the LGU.
Streamlining Business Registration in LGUs
 17
Six Good PRactice cateGoRieS in Business Permits and
Licensing based on the results of the research done in 16 LGUs:
1. PRoceSS iMPRoVeMeNt — making business registration and
renewal as simple and short as possible through reduction in steps,
signatures and requirements.
2. BUSiNeSS oNe StoP SHoP (BoSS) — convening all offices
involved in the BPL process in one area during the annual business
renewal period every January 2-20.
3. coMPUteRiZatioN — the LGUs’ use of information and
communication technology (ict) hardware and software
applications in the BPL process, particularly for purposes of
assessment, payment and data banking.
4. PaRtNeRSHiP aNd PaRticiPatioN — developing multi-sectoral
alliances to achieve a common goal or to improve performance.
Generating participation, on the other hand, means engaging the
citizenry in contributing meaningfully to government activities such
as the improvement of the design and implementation of LGU
policies, programs, projects, and services.
5. iNFoRMatioN, edUcatioN aNd coMMUNicatioN (iec)
— promotional activities, information campaigns and mechanisms,
and even capability building interventions. iec in the BPL involves
informing potential and existing customers about the requirements,
procedures, and service delivery levels involved in the business
permit and renewal process.
6. cUStoMeR SatiSFactioN — pleasing or satisfying clients
who are applying for or renewing their business permits, to
systematically obtaining client feedback and to providing amenities
(e.g., waiting lounges, air-conditioning unit, coffee, candies, etc.)
as well as training staff to provide excellent customer service.
18 
Streamlining Business Registration in LGUs
the matrix below shows which among the LGUs studied
implemented these good practices.
Luzon Cabuyao,
Laguna X X X
LaTrinidad,
Benguet X X X X
Marikina
City X X X X X
Muntinlupa
City X X X X X X
NagaCity X X X X X X
Quezon
City X X X X X X
Visayas Bacolod
City X X X X X X
IloiloCity X X
Kalibo,
Aklan X X X X X
Ormoc
City X X X X X X
Mindanao General
SantosCity X X X X X X
IliganCity X X X X X X
OzamizCity X X X X X X
SurigaoCity X X X X X X
Malaybalay
City X X X X
Zamboanga
City X X X X X X
Good Practices in Streamlining Business Registration in LGUs
Island
Group
LGUs
Process
BOSS Computerization
Partnership
and
IEC
Customer
Satisfaction
Good Practices in Streamlining Business Registration
Good
Practices
Six
1

Process improvement
2

the Business one-Stop Shop
3

computerization
4

Partnership and Participation
5

information, education and communication
6

customer Satisfaction
20 
Streamlining Business Registration in LGUs
PRoceSS iMPRoVeMeNt
Process improvement means making the business registration
and renewal process as simple and efficient as possible. one way
this can be done is by reducing the procedure to that which is
most essential. it involves reviewing the current processes and
determining which steps and signatures are necessary and which
ones can be eliminated. it may also include documenting new
procedures and requirements.
Long processes that are often accompanied by such inconveniences
as long queues, uncomfortable office surroundings, or long
distances between offices from which signatures are required,
discourage business persons from registering.
Simple business registration and renewal processes, which
minimize steps and signatures, attract more businesses to register.
these translate to more revenues for the LGU. these also result
in better quality service in the eyes of the clients as well as those
of other stakeholders.
almost all LGUs cited in this study implemented process
improvement.
the cities of ormoc, Bacolod, iligan, ozamiz, General Santos,
Zamboanga, Surigao, and Malaybalay conducted a time and motion
study, and based on the results, identified how their BPL process
could be streamlined.
another approach adopted was the conduct of advance
inspections (fire, sanitation, building, etc.) — prior to the renewal
period. these inspections are held from February to November
of each year. Still, other LGUs issue either temporary permits or
the final/approved documents even if the applicant does not have
or has not completed submission of the required clearances or
necessary documents, in which case, the applicant is given a period
from one to six months to submit these requirements.
Streamlining Business Registration in LGUs
 21
MUNtiNLUPa citY
in 2001, two-time “Most Business-Friendly city” awardee of the
Philippine chamber of commerce and industry (Pcci) Muntinlupa
city reduced its 14-step business permit renewal process to 12 steps
and further reduced it to six steps in 2003. it did this by deleting from
the process those agencies that merely noted down the business’
basic data. the agencies deleted were the Zoning office, city Health
office (cHo), Fire department, Lake Management office (LMo),
and Public employment Service office or PeSo (see table 1). after
the renewal period, the BPLo itself provides these agencies with the
updated data.
table 1. Reduction in Number of Steps in Business Permit Renewal
Steps in Business Permit
Renewal (2001)
1. BPLo (examination of application,
declared Gross Receipts/Sales and
Supporting documents)
2. Zoning office (issuance of Zoning
clearance)
3. ci ty Bui l di ng of f i ce or cBo
(endorsement with tax order of
Payment)
4. cHo (Heal th and Sani tati on
clearance)
5. Fi re department (Fi re Safety
clearance)
6. LMo (LMo clearance)
7. PeSo and SSS clearance
8. BPLo (computer Billing Section)
9. treasury (issuance community tax
certificate and official Receipts)
10. BPLo chief (Recommending
approval)
11. Mayor’s office (Mayor’s
approval/Signature)
12. BPLo (Releasing)
}
Steps in Business Permit
Renewal (2003)
1. BPLo (examination of application,
declared Gross Receipts/Sales,
and Supporting documents)
2. cBo (endorsement wi th tax
order of Payment)
3. BPLo computer Section (issuance
of computer Billing for Payment)
4. treasury (issuance of community
tax certi f i cate and of f i ci al
Receipts)
5. Si gnatori es (BPLo chi ef and
Mayor)
6. BPLo Releasing
22 
Streamlining Business Registration in LGUs
as a result of this effort, there was a steady increase in the number
of registered businesses from 2003 onwards (Figure 1). correspondingly,
a steady rise in business permits and local taxes collection was also
observed for the same period (Figure 2).
oRMoc citY
ormoc city conducted a time and motion study in January 2005, which
led to the streamlining of its BPLS in 2006. this effort resulted in the
reduction of the BPL cycle from 14 to 5 steps for business renewal,
and 17 to 10 steps for new businesses.
the streamlining process was done in four stages. the first stage
involved the conduct of the first time and motion study (diagnosis)
in January 2005, which revealed that processing and issuing business
permits took quite some time. the findings were shared and validated
400
350
300
250
200
150
0
100
50
2001 2002 2003 2004 2005
Figure 2. Business and
Local taxes collection,
2001-2005
12000
10000
8000
6000
4000
2000
0
2001 2002 2003 2004 2005
Figure 1. Number of
Registered Businesses,
2001-2005
Streamlining Business Registration in LGUs
 23
with the various stakeholders. this was followed by the planning
stage, wherein the LGU involved all stakeholders in crafting a one-year
action plan identifying several action steps for implementation in the
next business permit renewal period. the third stage was the actual
implementation of planned improvements to the BPL system during
January 2006. the last stage entailed the conduct of another time and
motion study to determine if the efforts led to a better BPL system
(evaluation).
they reduced steps by merging the fire department’s assessment
of fees with that of the BPLo. clearances from land tax and water
sections are no longer a requirement.
Likewise, they implemented pre-registration and early certification.
Businesspersons are now allowed to secure clearances from local units
such as the fire department, health office, and building office, and
national government agencies (NGas) like the dti, Philhealth and SSS,
prior to the business renewal period.
table 2 shows which among the steps were removed from the
2005 BPL cycle.
the streamlined process resulted
in a processing time shortened from
17 days to 2 days, number of forms
or documents needed reduced
from 12 to 6, and an increase in
number of business renewals from
2,475 in 2005 to 2,779 in January
2006.
Likewise, there was an 85 percent
increase in income from business
permits, from PhP 23.067 million
to PhP 42.667 million, for the
first quarters of 2005 and 2006,
respectively.
in iLiGaN citY, one needs
a barangay clearance and an
official receipt plus an affidavit
of Undertaking to get a business
permit. For a minimal fee, business
owners are given the option
to submit their requirements
from NGas up to 60 days after
release of permit. this allows
them to operate their businesses
immediately. this signif icantly
shortens processing time from
one week to less than a day.
24 
Streamlining Business Registration in LGUs
table 2. comparison of BPL Steps in ormoc city (2005 and 2006)
2005 BPLS 2006 BPLS
New Business
1. Barangay office (application Form)
2. Fire department (Fire safety assessment)
3. BPLo (Business Fees & taxes assessment)
4. cto (Payment of assessed Fees and
taxes)
5. cto Waterworks Sec. (check for Water
Bills)
6. cto – Land tax Section (Land tax
arrears)
7. cto (approval of assessment)
8. Lawyer’s office (New Business application
Form)
9. cPdo (Zoning clearance)
10. ceo (engineering clearance)
11. Fire department (Get fire safety inspection
certificates)
12. cHo (Sanitary Health Permit)
13. dti (New Business Name application;
clearance)
14. SSS (application, initial contribution,
clearance)
15. Philhealth (application, clearance, first
payment
16. Pag-ibig (application, clearance, first
payment)
17. BPLo (issuance of Mayor’s Permit)
Renewal
1. Mayor’s office (application Form)
2. BPLo (application Form)
3. Barangay office (Barangay clearances)
4. Fire department (Fire Safety assessment
5. BPLo (Licensing; Payment to cashier)
6. cto – Land tax Section (Land tax
arrears)
7. cto –Waterworks Sec. (check for Water
Bills)
8. cto (Payment to Water and Land tax
cashier)
9. Fire department (Get fire safety inspection
certificates)
10. cHo (Sanitary Health Permit)
11. SSS (obtain SSS clearance)
12. Philhealth (clearances, Payments)
13. Pag-ibig (clearances, Payments)
14. BPLo (Receive documents, issue Mayor’s
permit)
New Business
1. BPLo (application)
2. Barangay (Business clearance)
3. dti (Business Name)
4. BPLo (assessment)
5. city treasurer (Payment of Fees)
6. city Legal (Subscription of application)
7. BPLo (issuance of Permit)
8. BPLo chief (Recommending approval)
9. city Mayor (approval/Signature)
10. BPLo (Release of Permit)
Renewal
1. BPLo (application)
2. BPLo (assessment)
3. city treasurer (Payment of Fees)
4. city Legal (Subscription of application)
5. BPLo (issuance of Permit)
6. BPLo chief (Recommending approval)
7. city Mayor (approval/Signature)
8. BPLo (Release of Permit)
Streamlining Business Registration in LGUs
 25
ZaMBoaNGa citY
Like ormoc city, Zamboanga city conducted a time and motion study,
which became the basis of its process improvement efforts beginning
in 2005. the study resulted in several reforms, which reduced total
processing time.
one measure is the conduct of advance inspections by the concerned
entities on fire, health, engineering, city planning and development,
agriculture, veterinary, and city legal matters (administrative order
No. cL- 84-2006 in annex a). this practice ensures that all required
clearances and certificates have been secured before the renewal
period.
another measure adopted by the LGU is the “advance-assessment-
and-payment scheme,” which allows business persons to pay their
business taxes even before the processing of application and completion
of requirements to avoid the “stampede” during the renewal period
(administrative order cL-10-2005 in annex B). However, their failure
to comply with/submit requirements without valid reason will mean
forfeiture of such advance payment in favor of the LGU.
in the first quarter of 2006, business tax collections increased by
18.3 percent, that is, from PhP 44 million in 2005 to PhP 52.1 million
in 2006.
in SURiGao citY, clearances from the cHo, BFP, Zoning office and ceo
are waived during the business renewal period so that the business owners can
complete the registration process in as short a time as possible. a portion of
the business permit form indicates that a certain establishment is subject to
inspection/compliance within a month.
26 
Streamlining Business Registration in LGUs
1

Process improvement
2

the Business one-Stop Shop
3

computerization
4

Partnership and Participation
5

information, education and communication
6

customer Satisfaction
Good
Practices
Six
28 
Streamlining Business Registration in LGUs
BUSiNeSS oNe-StoP SHoP (BoSS)
in the BoSS, departments or offices that are involved in obtaining
or renewing a business permit — that is, all the official required
signatories — are usually clustered within an open and transparent
office, to try to eradicate any opportunity for the commission of
graft. this set-up is usually found in LGUs during the annual business
renewal period every January 2 to 20.
Renewing business permits can be a time-consuming and costly
experience for most businesspersons. they have to comply with more
than a dozen requirements from different local offices and NGas.
they also have to move from one office to another as these offices
are geographically dispersed throughout the city/municipality.
the BoSS cuts down the time, money, and effort usually needed
to secure or renew a business permit. it allows enterprises to
complete all business renewal requirements at one time (although
for some LGUs, it includes processing of new business applications
as well), and the entire process usually takes from 15 minutes to
an hour. the key concern of the BoSS is to make the renewal of
business permits more convenient for enterprises.
the diLG, through Memorandum circular No. 2001-120,
mandates all provincial governors, city mayors, and municipal mayors
to implement the anti-Red tape Program for Local Governments
through the establishment of a one-Stop Shop Processing center
to complement the simplification of internal regulatory systems.
the BoSS is a practice found in most of the LGUs studied, but
some apply unique approaches in their localities.
in cabuyao, General Santos city, ormoc city, and iligan city,
the physical layout of offices involved in the BoSS is arranged
sequentially, following the movement of papers as indicated in the
BPLS flowchart.
Quezon city, General Santos city, and Malaybalay city likewise
created separate lanes and schedules for bookkeepers doing multiple
transactions so that businesspersons with single transactions do not
have to wait long.
Streamlining Business Registration in LGUs
 29
caBUYao
cabuyao is the by-word when it comes to the BoSS model for business
permit processing. it was the LGU’s timely response to the sudden rise
in applications for business permits and licenses in 1995, mainly due to
the influx of businesses in the rapidly growing municipality.
the local government’s old session hall houses the BoSS during the
annual business registration period from January 2 to 20, extending
up to the end of the month. dedicated to the operation of the BoSS,
it is a 250-sqm. hexagonal, single-detached structure a few steps away
from the municipal building.
a total of 10 workstations are spread across the hall, as indicated
in the office layout (Figure 3). Personnel from the BPLo, treasury,
Figure 3. office Lay-out of
steps in BPLS
30 
Streamlining Business Registration in LGUs
Regulatory Section (fire, engineering, health, etc.), and the Mayor’s
office staff these stations.
the information section is located at the hall entrance to distribute
application forms, brief applicants on the requirements, and give out
priority numbers.
a process flowchart is illustrated on a bulletin board also located
at the entrance.
after filling out the forms and attaching all the requirements,
applicants wait for their numbers to be called while enjoying free snacks
and refreshments. once called, they then go through the process of
securing the business permit and license, ideally all in one hour flat
— a far cry from what used to take three days.
Such efficiency started to bring more in revenues to the LGU’s
coffers. From PhP 5.34 million in 1995, revenue rose to PhP189.95
million in 2005.
the drastic increase has made it possible for the LGU to vastly
improve basic services and undertake more infrastructure projects.
MaLaYBaLaY citY
the setting up of the BoSS in the city of Malaybalay was one of the
recommendations arising from a time and motion study conducted
in 2005.
during the January 2006 BoSS implementation, the LGU improved
the physical layout, ensured the presence of NGas like the Bureau of
internal Revenue (BiR) at the site, allowed “conditional” approval for
applicants who had no record of violations in the previous year, and
arranged for the preparation of a separate schedule for “accountants”
or “bookkeepers” who were processing five or more applications.
these measures effectively reduced processing time from two to three
days to just two hours.
as a result, there was a 119.06 percent increase in business taxes
collection from PhP 3.27 million in 2005 to PhP 7.16 million in 2006.
Streamlining Business Registration in LGUs
 31
BacoLod citY
the establishment of a BoSS at the Bacolod arts,Youth and Sports
(BaYS) center were space and convenience factors. the Bacolod city
Hall infrastructure could not accommodate the 12,000 to 13,000 clients
annually who renew or apply for a business permit.
Likewise, both time and effort are required in traveling the distances
between various offices from which clearances are issued, such as the
office of the Building official (oBo), cHo, city Veterinarian’s office
(cVo), cto and NGas.
to further improve the services as well as to increase the efficiency
and effectiveness of the BoSS, the LGU initiated the following reforms
in 2006:
• authorizing the Secretary of the
Mayor to sign business permits on
behalf of the Local chief executive
(Lce).
• Usi ng col or coded transacti ons
to let clients know which type of
transactions are required for their
renewal.
in SURiGao citY, the
Mayor makes it a point
to be at the BoSS site
on the first day to greet
the first client and give
the person a token. He
also monitors the time
it takes for said client to
complete the process.
the BoSS in action in Bacolod city.
• Making city-accredited Notary Publics available within the
premises of the BaYS center who are charging PhP 50.00 for
services and PhP 20.00 for documentary stamps.
• ensuring the presence of all 61 Barangay captains or treasurers to
facilitate the issuance of the barangay clearance and community
tax certificates (ctcs) to business owners (in compliance with
diLG Mc No. 2001-120, or the anti-Red tape Program for Local
Government).
these reforms resulted in trimming
down the processing time from nine
days in 2005 to two days in 2006.
in La tRiNidad, the Mayor
ensures his availability to sign
business permits for the entire
duration of the BoSS.
BPLo staff in the BoSS operation in Muntinlupa city.
Good
Practices
Six
1

Process improvement
2

the Business one-Stop Shop
3

computerization
4

Partnership and Participation
5

information, education and communication
6

customer Satisfaction
34 
Streamlining Business Registration in LGUs
coMPUteRiZatioN
With the introduction of ict in their areas, many LGUs have
begun computerizing their business registration processes. in fact,
more than half the LGUs included in the study have implemented
full or partial computerization of the BPLS.
Muntinlupa city and Naga city developed their own electronic
business permit and licensing system (eBPLS). Quezon city has
computerized the operations of their assessment and treasury units
to ensure standard and uniform assessment of fees and taxes, while
the remaining LGUs have systems development that are either
ongoing or in the planning stage.
the cities of Bacolod, iligan and General Santos have adopted
the tax Revenue and collection System (tRacS) — a computer
system that allows interconnection among the LGU’s treasury,
assessment and BPL divisions and provides complete database and
tracking capabilities on the LGU’s income sources.
LGUs that have implemented an
eBPLS realized increased eff iciency
in the delivery of services, improved
citizen engagement in government, and
increased revenue collection. other
benefits are greater transparency,
further convenience, less
corrupti on, and
reduced cost.
Streamlining Business Registration in LGUs
 35
QUeZoN citY
What is worth noting in Quezon city (Qc) is that computerization
has enabled local enterprises to make transactions at the city’s off-site
collection branches in five strategic locations: cubao, Galas, La Loma,
Novaliches, and talipapa. these off-site branches are electronically
linked to the main server of the city government, which guarantees
updating of its payments database in real time.
Qc was one of the first LGUs to computerize the operations of its
assessment and treasury departments in 2001. the move effectively
resulted in a speedy and accurate computation of fees and taxes. More
importantly, it minimized opportunities for fraud and corruption.
computerization signaled the start of a series of reforms
implemented by incumbent Qc Mayor Feliciano R. Belmonte, Jr.
these reforms have resulted in a dramatic turn-around of a once
financially bankrupt LGU (Figure 4).
NaGa citY
Naga city LGU’s electronic data Processing (edP) office first developed
the Business Permits and License tax information System in 1993. the
program, which has since undergone two improvements, allows the
local government’s Business Licenses and Fees division (BLFd) to store
and see immediately the license, permits, tax, and clearance status of
all business entities registered with them.
When a business owner applies for renewal of his license, the
software allows the BLFd to make a quick assessment by simply typing
Figure 4. comparative data on
income from Business & Local
taxes, total and Net incomes,
2000-2005, in billion Pesos
7
6
5
4
3
2
1
0
-1
-2
2000 2001 2002 2003 2004 2005
Business & Local taxes
total income
income income
36 
Streamlining Business Registration in LGUs
the business entity’s company name. this will open a window that will
show the assessment of tax and fees, and any delinquencies with the
cHo, BFP, ceo, and the cPdo.
the software, however, is not merely a database that stores all this
data. it allows the various concerned offices such as the cHo, ceo,
cPdo, and BFP to update the database at any time during the year, in
effect providing the BLFd real-time access to information. this ensures
that the database is automatically updated and eliminates the need to
constantly encode or upload the data from another source.
aside from this facility, business owners may also download
application forms from the Naga city website (www.naga.gov.ph)
and, through the city’s e-Biz facility, view information regarding their
businesses online with the use of a Business identification number
(BiN) and Property index Number (PiN) codes.
the BiN and PiN codes allow business owners to check the status
of their business license records such as business data, assessment, and
payments, and whether they have to secure any clearances from the
concerned offices the next time they renew their licenses.
Figure 5. Sample window of Naga city’s Business Permits and License tax
information System.
Good
Practices
Six
1

Process improvement
2

the Business one-Stop Shop
3

computerization
4

Partnership and Participation
5

information, education and communication
6

customer Satisfaction
38 
Streamlining Business Registration in LGUs
PaRtNeRSHiP aNd PaRticiPatioN
Partnership-building for the LGU involves purposively developing
multi-sectoral alliances with NGas, the private sector, and
NGos to achieve a common goal. Generating participation, on
the other hand, means encouraging the citizenry to contribute
meaningfully to government activities, such as improving the
design and implementation of LGU policies, programs, projects,
and services.
almost all the LGUs covered in the study were found to have
forged partnerships with the business sector or NGas to improve
their BPL registration and renewal processes. LGUs also utilize
various consultative mechanisms to solicit citizen/stakeholder
inputs (i.e., issues/concerns, ideas/suggestions for improvement).
these mechanisms include the conduct of meetings, fora, focus
group discussions, workshops, and public hearings. through
consultation and dialogue with stakeholders, the LGUs make
people a part of the BPL process as well as the solutions to the
problems encountered.
Streamlining Business Registration in LGUs
 39
QUeZoN citY
the Quezon city government forged a strong tie-up with the Quezon
city chamber of commerce and industry (Qccci) and the Qccci
Foundation in its quest to be a more business-friendly city. the
partnership led to the establishment of a databank which serves as
a source of information on all business enterprises in the city. the
information is accessible through electronic networking. the system
allows those registering their business or renewing their permits to
download the application forms. to sustain the databank, the Qc-BPLo
collects an additional PhP 100 fee from every business establishment
and remits this to the QccciF for the databank maintenance.
in 2004, the LGU, Liga ng mga Barangay, and the Qccci Foundation
jointly initiated the Barangay ict Program, through which each of the
city’s 142 barangays acquired its own computer system with online
connection to the city Hall. this facilitated payments by enabling
taxpayers to inquire about their liabilities through their respective
barangays.
iLiGaN citY
every last quarter of the year, the city government holds a forum with
representatives from the LGU, NGas, business owners, bookkeepers,
and interested individual taxpayers. the participants discuss changes and
possible improvements in the business registration and renewal process.
called Forum for Business Renewal, this event began in october 1998 when
a group of accountants and bookkeepers clamored for faster processing
of business permit issuances and recommended that the BPLS process
be streamlined. the practice has been supported by every mayor who
assumed office in iligan city.
the city government also taps different organizations like the
Philippine institute of certified Public accountants (PicPa) and the
local chamber of commerce for inputs.
it is important to note that the LGU believes in maintaining a good
relationship with the other agencies involved in the process in order
40 
Streamlining Business Registration in LGUs
to promote consultation and dialogue
towards continuous improvement. it took
some time before it got the cooperation of
these agencies, but through the years, these
offices agreed that there is a need to come
together and this has led to Memoranda of
Understanding and agreement for a better
process and system.
taxpayers’ lounge in iligan city BPLo
the KaLiBo LGU
maintains good
relationships with
NGas involved in
the BPL process.
it coordinates with
the civil Service
commission (cSc)
for skills improvement
of its BPLS staff. it
promptly submits
requirements to
commission on audit
(coa), and works
closely with dti for
business requirements.
Good
Practices
Six
1

Process improvement
2

the Business one-Stop Shop
3

computerization
4

Partnership and Participation
5

information, education and communication
6

customer Satisfaction
42 
Streamlining Business Registration in LGUs
iNFoRMatioN, edUcatioN, aNd coMMUNicatioN
information, education, and communication (iec) refers to
promotional activities, information campaigns and mechanisms,
and capability building interventions. iec in the BPL system involves
informing potential and existing customers about the requirements,
procedures, and service delivery levels involved in the business
permit and renewal process.
all the LGUs studied used various media to inform, educate, and
communicate with their customers. they produced print materials
such as flyers, leaflets, brochures, guidebooks and fact books that
describe the business registration and renewal process, service
delivery levels, process owners, and documentary requirements.
the LGUs also use posters, instruction boards or billboards, and
flow charts where the instructions or procedures are enumerated
in a language that the taxpayer can easily understand. these visual
aids are prominently displayed in strategic areas within the BPLo,
e.g., the entrance.
Some LGUs use interpersonal communication to orient
participants on the BPL process. three LGUs cited that they a
“roving jeep,” with a public address system, whi c h i s us ed f or
information dissemination
on the BPL prior to the
r e n e w a l p e r i o d .
additionally, certain LGUs
also use broadcast media
s u c h a s r a d i o a n d
television as well as the
i n t e r n e t f o r t h e i r
campaigns.
Streamlining Business Registration in LGUs
 43
oZaMiZ citY
as early as december, a month prior to the business permits and
license application season, there is an information drive or “rekorida”
wherein public announcements are made regarding the BPLS as well
as the deadline for application.
another practice is that of convening the barangay captains at
least a month before the operation of the BoSS for an orientation on
what will happen during renewal period. this practice helps reduce
the difficulties that registrants encounter when getting the barangay
clearance from their chairmen.
GeNeRaL SaNtoS citY
the LGU of General Santos city educates its constituents through
various means. For one, it publishes and disseminates a service manual
called “Procedural Guidelines” that contains the processes involved
in transacting business with the city government, e.g., securing of
business permits and licenses and other services offered by different
city government offices. this manual was
jointly produced by the city Government and
General Santos city chamber of commerce
and industry (GSccci) to further enhance
and improve the delivery of basic services to
the people.
investors and business persons can also log
on to the city’s website, www.gensantos.gov.
ph, to access information such as the BoSS
schedule, process flow, and requirements for
business permit renewal and applications.
every Fri day, the ci ty Government
conducts the “city Hall sa Barangay” where
the city Mayor and the heads of offices bring
the services of the city hall to the people in
the barangays.
Service manual distributed
to constituents by General
Santos city LGU.
44 
Streamlining Business Registration in LGUs
KaLiBo
the Kalibo LGU carries out massive information dissemination through
its own community Broadcast information System. every morning,
constituents can call the LGU hotline for any complaints on its services.
they can even dialogue with the mayor on their concerns.
the LGU also puts up flowcharts and signages in its office.
in line with its thrust to deliver prompt and efficient service to
its clientele, the LGU produced a Service Handbook which itemizes
all transactions in the LGU with their corresponding fees, time
allotment per step/station, contact persons, flowchart of each service,
requirements and procedures, etc. this handbook is currently being
updated to include new systems and new fees.
as our valued client, it is important that you
KNoW YoUR RiGHtS aNd ReSPoNSiBiLitieS
When dealing with us,
YoU HaVe tHe RiGHt:
1. to be treated with courtesy
2. to review and appeal
3. to file a complaint
4. to confidentiality
5. to access information and services
6. to comfort and convenience while waiting to be served.
FoR US to SeRVe YoU BetteR, We eNcoURaGe YoU to:
1. treat agency staff with courtesy
2. attend scheduled meetings regularly
3. give accurate and timely information
4. observe agency policies
5. extend cooperation and support in the processing of your busi-
ness transactions
6. be actively involved or participate in the development programs
and other undertakings of the agency.
Source: Kalibo Service Guide Handbook
Streamlining Business Registration in LGUs
 45
Since clients have a clear picture of how, to whom, at what cost,
and the length of time their transaction will require, fixers and under-
the-table transactions have been eliminated.
MaRiKiNa citY
in 2004, Marikina city issued a citizen’s Fact Book — a guide to
essential city services, offices, and processes. the Fact Book contains
a vast amount of useful data on
Marikina city. it has a list of the
top 100 business establishments,
population ratios, health statistics,
and progress i ndi cators. i t
also contains details on the
requirements and procedure
for business permit applications
— new applications, applications
for renewal, and the retirement
of businesses.
Mari ki na ci ty al so i ssues
broc hures on t he BPLo
requirements and processes;
pamphlets on basic services and
current facts; and flyers letting
citizens know of the latest city
programs and projects.
Marikina has its own radio
station where citizens are updated
through radio programs on the
city Government programs and
services.
Brochure distributed by Marikina city BPLo.
Good
Practices
Six
1

Process improvement
2

the Business one-Stop Shop
3

computerization
4

Partnership and Participation
5

information, education and communication
6

customer Satisfaction
48 
Streamlining Business Registration in LGUs
cUStoMeR SatiSFactioN
the key to any service delivery is the customer. the customer
is the be-all and end-all of any organization. Because organizations
exist to serve their customers, knowing what pleases them is of
prime importance. Most of the LGUs in this study expressed
awareness of satisfying the taxpayers who are either applying for
or renewing their business permit.
Some LGUs have been systematic in finding out how to achieve
customer satisfaction. they obtain customer feedback through data-
gathering methods such as a survey. other feedback mechanisms
are suggestion boxes and customer complaints desks.
in eliciting client feedback on the streamlined BPL processes,
the cities of Bacolod and ormoc administered customer survey
questionnaires to business permit applicants during the January
2005 and 2006 BoSS implementation.
Most of the LGUs gave importance to the improvement of
their BPLos, especially the waiting or taxpayer’s lounge. Some
LGUs have constructed or, as in the case of ormoc city, are
constructing new buildings. Still others provide such amenities as
air-conditioning, television, refreshments, candies, etc.
another focus area under customer satisfaction is the BPL
personnel. a large number of LGUs provide friendly and
accommodating personnel to assist customers, especially during
the BoSS period. during this time, the LGU employs additional
staff to support the existing BPLo workforce in making the process
as convenient as possible for clients.
other unique approaches found were the adoption of a “no
lunch break” policy in providing services to its customers and the
delivery of the approved business permit to the applicants.
Streamlining Business Registration in LGUs
 49
MaRiKiNa citY
Business persons in Marikina city are pleased with the convenience
and the speed at which new permits are issued or are renewed at the
BoSS. one factor is the delivery of the permit to the applicant’s home
or place of business. an applicant who has been assessed and has paid
is issued a temporary license which already allows it to operate.
another customer-oriented measure is the “no lunch break” policy.
the counters at the BPLo and other offices, such as the Real Property
tax office (RPto) and the treasury department, service customers
even during lunch breaks. then there is the queuing system wherein
customers are issued numbers and an electronic
display that shows the current number being
served. a 100-inch flat screen television keeps
waiting customers entertained.
iLiGaN citY
iligan city invests heavily in customer-oriented
personnel. it has adopted the Public Service
excellence Program (PSeP) under which the
LGU conducts customer satisfaction surveys
BPLo staff manning the payments counter in Surigao city.
the BPL application
form in oZaMiZ
citY has a built-in
signature schedule
feature wherein all
t he s i gnat or i es
n e e d e d a r e
indicated in a box
on the form itself.
thi s al l ows t he
applicant to easily
check the status of
his/her compliance
with requirements.
50 
Streamlining Business Registration in LGUs
twice a year. Based on the results of the surveys, the LGU recommends
interventions to address performance gaps. in 2003, for example,
frontliners directly dealing with taxpayers were trained under the
PSeP. Negative feedback from customers on frontliners leads to either
training for the concerned staff or outright replacement.
the LGU also makes it a point to conduct orientation seminars and
dry-runs before the actual business renewal period.
Like the other LGUs in this study, iligan city invests in a customer-
friendly environment. its waiting lounge is equipped with a tV,
comfortable seating, tables, and a refreshment where free coffee and
candies are served. it ensures that its front liners are friendly and
accommodating.
GeNeRaL SaNtoS citY
in General Santos city, the taxpayer’s lounge at the cto was renovated
to demonstrate transparency in their operations as well as to provide
more comfort to the paying public. For one, the staff manning the
payment counters and those behind them are seen through glass
windows. the waiting area which can seat about 50 clients is equipped
with an air-conditioning unit and a television set. it also has an electronic
numbering system where clients are entertained on a first come, first
served basis.
the city government has increased access to its BPL services through
the city economic Management and cooperative development office
(ceMcdo). this unit is mandated to assist new businesses, invite
investors, and promote tourism in the country. the ceMcdo is also
tasked to accept and process business applications.
taxpayers’ lounge in Surigao city.
annexes
52 
Streamlining Business Registration in LGUs
annex a
administrative order cL 84-2006
Republic of the Philippines
oFFice oF tHe citY MaYoR
city of Zamboanga
ceLSo L. LoBReGat
city Mayor
execUtiVe oRdeR No. cL 84-2006
iNStitUtioNaLiZiNG tHe adVaNce iNSPectioN PRocedURe
iN BUSiNeSS LiceSiNG, aNd PURSUaNt tHeReto, diRectiNG
aLL dePaRtMeNtS aNd diViSioNS coNceRNed to coNdUct
adVaNce iNSPectioN aNNUaLLY aNd SUBMit PRoGReSS RePoRt
ReGULaRLY to tHe cHieF execUtiVe aS SPeciFied HeReUNdeR
WHeReaS, the local government acknowledges the importance of
expediting the yearly renewal process of business licenses to accelerate and
improve the delivery of services to the public;
WHeReaS, the proper conduct and monitoring of advance inspection is
very crucial in the improvement of the entire renewal process of business
license; and
WHeReaS, there is a need to institutionalize the advance inspection
process in order to accelerate, improve and ensure the proper conduct of
this procedure,
NoW, tHeReFoRe, i, ceLSo L. LoBReGat, Mayor of the city of
Zamboanga, by virtue of the powers vested in me by law, do hereby
institutionalize and adopt the advance inspection Procedure in the renewal
of business permits with the following specific guidelines, to wit:
1. advance inspection on all existing business establishments shall be
conducted by the Bureau of Fire Protection, city Health office,
city engineer’s office, city Planning and development office, city
agriculturist’s office, city Veterinarian’s office, city Legal office and
the city tourism division within the year from February to November,
Streamlining Business Registration in LGUs
 53
in preparation for the renewal of business licenses on January 1 to 20
of the succeeding year.
2. each department, division, or office is required to issue to the owner of
each business establishment an after inspection report (such as Sanitary
Permit, Fire Safety certificate, etc.) indicating therein the result of the
inspection, the date and time the inspection was conducted, the name
of the owner or representative of the business establishment who was
present during the inspection, and the name of the employee/s who
conducted the inspection.
3. employee/s conducting the advance inspection are required to inform
the owner or representative of each business establishment they inspect,
that the after inspection report is a requirement for the renewal process
and should be attached to their Business application Form during the
renewal period.
4. each department, division, or office is required to update in the
Business Permits and Licensing System (BPLS) database the status of
each business establishment inspected as to approve, disapprove, or for
re-inspection.
5. each department, division, or office conducting advance inspection
should submit a monthly progress report to the chief executive indicating
therein the number of business establishments to be inspected within
the year, the schedule for inspection of said business establishments,
and the number of business establishments already inspected as of
submission of monthly report.
6. the validity of the advance inspection result is for one fiscal year except
for food related business establishments whose inspection result is
updated quarterly.
this order shall take effect upon its approval.
So oRdeRed.
done in the city of Zamboanga, Philippines, this 8
th
day of March, in
the Year of our Lord, 2006.
city Mayor
54 
Streamlining Business Registration in LGUs
annex B
administrative order cL 10-2005
Republic of the Philippines
oFFice oF tHe citY MaYoR
city of Zamboanga
ceLSo L. LoBReGat
city Mayor
adMiNiStRatiVe oRdeR No. cL-10-2005
PReScRiBiNG tHe PRocedUReS iN tHe PRoceSSiNG, PaYMeNt aNd
iSSUaNce oF BUSiNeSS PeRMitS iN tHe citY oF ZaMBoaNGa
WHeReaS, the law mandates that all taxes and other revenues of the city
are to be collected properly so that city funds are applied to the payment of
its expenses, settlement of its obligations and the delivery of basic services
and to provide adequate facilities to its constituents;
WHeReaS, there is a need to maximize the generation of revenues from
the processing and issuance of business permits and this objective may be
better achieved by prescribing procedures to effect its efficient collection;
WHeReaS, the issuance of this order is an essential and necessary
component to achieve this objective bearing in mind that in the conduct of
business, requirements of pertinent laws should also be complied with and
that a business permit is only a privilege and not a right.
NoW, tHeReFoRe, i ceLSo L. LoBReGat, city Mayor of Zamboanga,
by virtue of the powers vested in me by law, do hereby oRdeR:
a. tReatMeNt oF BUSiNeSS aPPLicatioNS.
1. Whenever a NeW application for issuance of a business permit is
filed for the first time with the Business Permits and Licensing division
(BPLo), office of the city Mayor but the business establishment is
known upon disclosure, investigation/inspection to HaVe BeeN
iN exiSteNce, then the assessment shall cover the previous year’s
gross sales only, and all other appropriate fees and charges, et al.
Streamlining Business Registration in LGUs
 55
Further, this new application would be considered as a ReNeWaL
instead;
2. Whenever an applicant files for a NeW application but available
records reveal that either a PReVioUS aPPLicatioN has been
filed which for one reason or another was not perfected or not
acted upon but it appears that a PReVioUS PeRMit has been
issued, then all delinquencies in payment of taxes, fees and penalties
shall be applied. thereafter, the application shall be treated as a
ReNeWaL;
B. LocatioNaL cLeaRaNce
3. in case of a new business, a locational clearance and temporary
permit shall be secured from the city Planning and development
office.
4. in case of renewal, the locational clearance and occupancy permit
previously issued to a structure/building in which a business
establishment is located and operating, the verif ication and
confirmation thereof, would suffice the approval of such application
for renewal.
5. temporary locational clearance shall be renewed subject to the
payment of annual fees and charges.
c. aFFidaVit oF UNdeRtaKiNG
6. all previous affidavits of Undertaking shall be complied on the
expiry/effectivity dates appearing therein. However, for the non-
compliant business establishments/operators, an extension until
June 30, 2006 may be granted. in which case, the applicant shall
execute anew such duly notarized affidavit of Undertaking and shall
comply with the terms thereof otherwise his/her business permit
is deemed revoked/cancelled.
d. adVaNce aSSeSSMeNt aNd PaYMeNt PRocedURe
7. to effect proper assessment of business application and avoid the so
called “rush-hour”, the “advance-assessment-and-payment-scheme”
is hereby adopted for any application for renewal with the BPLo
56 
Streamlining Business Registration in LGUs
prior to the processing of concerned offices/departments of said
application and the submission of the requisite documents for such
renewal. However, for failure of the applicant to comply/submit the
requisite documents without valid reasons, such advance payment
shall be forfeited in favor of the city of Zamboanga.
e. NatURe oF BUSiNeSS PeRMit
8. the issuance of a Business Permit shall not in any way be construed
to legalize any illegal activity or any illegal act. Violation of any existing
laws and ordinances shall subject the permit to its revocation/
cancellation being only a privilege and not a right.
F. eFFectiVitY:
9. this administrative order shall take effect immediately.
So oRdeRed.
done in the city of Zamboanga, Philippines, december 29, 2005.
ceLSo L. LoBReGat
city Mayor
Streamlining Business Registration in LGUs
 57
annex c
Sample Business Permit application Form (Front)
58 
Streamlining Business Registration in LGUs
annex c
Sample Business Permit application Form (Back)
Streamlining Business Registration in LGUs
 59
annex d
Sample Business Permits
60 
Streamlining Business Registration in LGUs
annex e
List of Key informants and contact details
BacoLod citY
Hon. evelio “Bing” Leonardia, city Mayor
Ms. ardis Jaculina, chief, PLd
dr. Rogelio Balo, Secretary to the Mayor
tel. No.: (034) 435-1111 • Fax No.: (034) 435-3333
caBUYao, LaGUNa
Hon. Nila aguillo, Municipal Mayor
Mr. Ruben H. Refrea, BPLo License officer iV
Ms. Marina G. Silan, administrative assistant
tel/Fax. No.: (049) 531-4554
GeNeRaL SaNtoS citY
Hon. Pedro B. acharon, Jr., city Mayor
Mr. Rodrigo o. Salangsang, city administrator
engr. dumagan, deputy city administrator
Mr. Rodilon G. Lacap, cPa, city treasurer
Mr. Juan B. odi, officer-in-charge, BPLd
Mr. Nathaniel Bustos, Licensing officer iii, BPLd
tel. Nos.: (083) 552-7321; (083) 301-2747 • Fax No.: (083) 554-4212
email: cmo@gensantos@gov.ph • www.gensantos.gov.ph
iLiGaN citY
Hon. Lawrence L. cruz, city Mayor
Mr. Francisco almanzor, Local treasury operation officer iii (oic-Btd)
Mr. Jaime B. Paalisbo, oic, Lanao del Norte Provincial office, dti
Ms. Minda Usman, trade & industry division Specialist, dti
tel. No.: (063) 221-6758 • Fax No.: (063) 221-9060 • www.iligan-city.gov.ph
iLoiLo citY
Hon. Jerry P. treñas, city Mayor
Mr. choy tan, city administrator
Mr. Francis cruz, executive assistant
Mr. Francis teh, LGU department Head
Ms. Lerma espanola, Permits division chief
Ms. Karen Kapaw-an, community affairs officer
Mr. Ben Jimena, consultant
tel. No.: (033) 337-3573 • Fax No.: (033) 335-3617
Streamlining Business Registration in LGUs
 61
KaLiBo, aKLaN
Hon. Raymar a. Rebaldo, Municipal Mayor
Mr. Noel dela cruz, Supervising administrative officer iV
Ms. elsa M. tabuena, Municipal treasurer
tel. No.: (036) 262-3241 • Fax No.: (036) 221-9060
La tRiNidad, BeNGUet
Hon. Nestor B. Fongwan, Municipal Mayor
Ms. Joan L. costina, Licensing officer iii, BPLS
Ms. Myrna t. Bagano, Licensing officer ii, BPLS
Ms. Grace K. daodao, collection Revenue officer i, Municipal treasurer’s office
Ms. Sharon d. dacumos, Statistician ii, Municipal Planning & development office
tel. No.: (074) 422-2601 • Fax No.: (074) 309-3248
MaRiKiNa citY
Hon. Ma. Lourdes c. Fernando, city Mayor
Mr. apolonio B. Santos, chief, BPLo
Ms. Josephine aldea, assistant chief, BPLo
tel. No.: (02) 646-2360-70 loc. 218, 646-2354
MUNtiNLUPa citY
Mr. edgar Mariñas, Licensing officer iV, BPLo
Mr. Gary Llamas, chief, BPLo
Ms. Rochie Soriano, computer Section Supervisor, BPLo
Ms. Zita Pelaez, data controller iV, BPLo, city Government of Muntinlupa
tel. No.: (02) 543-0809/0810 • Fax No.: (02) 862-5316
http://www.muntinlupacity.gov.ph.
NaGa citY
Hon. Jessie Robredo, city Mayor
Mr. Rodrigo c. Belleza, city treasurer
Ms. Gregoria Nilda B. abonal, LRco iV, BLFd
Mr. Ruel oliver, Naga city investment Board
Mr. Jun Pedro, edP office
tel. No.: (054) 473-2240 • tel. No.: (054) 811-1286 • www.naga.gov.ph
oRMoc citY
Hon. eric c. codilla, city Mayor
Mr. emilio G. tingson, BPLo chief
Ms. Ludelina d. del Socorro, BPLo
Ms. Maria Feliche c. Baltazar, it-cPdo
Ms. Sarah Poniente, Mao
tel. No.: (053) 255-3242 • Fax No.: (053) 255-7395 • www.ormoc.gov.ph.
62 
Streamlining Business Registration in LGUs
QUeZoN citY
Hon. Feliciano R. Belmonte, Jr., city Mayor
Mr. Pacifico Maghacot, Jr., BPLo chief
atty. Voltaire enriquez, assistant city treasurer
Ms. Virginia V. cana, Business Permits division Head
Ms. Regina a. Samson, Head, communications coordination center
Mr. Nathan Zulueta, Qccci Foundation President
tel. No.: (02) 924-3592 • Fax No.: (02) 921-6750 • www.quezoncity.gov.ph
SURiGao citY
Hon. alfonso S. casurra, city Mayor
tel. No.: (086) 826-0249 • Fax No.: (086) 826-4131
oZaMiZ citY
Hon. Reynaldo o. Parojinog, Sr., city Mayor
Ms. aida cipres, assistant city treasurer
Ms. teresa Paler, assistant city treasurer for administration
Ms. Josephine Requilme, Local treasury operation officer iii
Mr. Jeric Roa, License and Permit division chief
tel. No.: (088) 521-1390
ZaMBoaNGa citY
Hon. Mayor celso L. Lobregat, city Mayor
Mr. antonio G. orendain Jr., city administrator
Mr. dañgin B. Jacinto, Licensing officer iV, chief, Permits and Licenses division
Mr. cesar Mandin, Head, computer division
Ms. Soledad L. Li, city treasurer
tel. No.: (062) 991-3491/4525 • Fax No.: (062) 991-1889
Streamlining Business Registration in LGUs
 63
annex F
income classification of LGUs
Per department order No. 20-05 (as of July 29 2005)
LGU income average income for 2000-2003
class (in million PhP)
LUZoN
cabuyao, Laguna 1
st
class 271.854
La trinidad, Benguet 1
st
class 79.044
Marikina city 1
st
class 699.480
Muntinlupa city 1
st
class 861.585
Naga city 2
nd
class 287.122
Quezon city Special city

ViSaYaS
Bacolod city 1
st
class 565.732
iloilo city 1
st
class 570.012
Kalibo, aklan 1
st
class 68.671
ormoc city 1
st
class 400.467

MiNdaNao
General Santos city 1
st
class 587.905
iligan city 1
st
class 616.331
Malaybalay city 1
st
class 397.532
ozamiz city 3
rd
class 221.692
Surigao city 2
nd
class 252.984
Zamboanga city 1
st
class 965.448
Source: department of Finance – Bureau of Local Government Finance
64 
Streamlining Business Registration in LGUs
annex G
Members of the consultative Body (in alphabetical order)
aGeNcY RePReSeNted BY
canadian international Ms. Joseph Goodings
development agency (cida) Second Secretary
city Government of Muntinlupa Ms. Glenda P. Zamora
Mr. edgar Marinas
department of the interior Ms. Magdalena Fajardo
and Local Government - Bureau of Local
Government Supervision (diLG-BLGS)
department of trade and industry - dir. Rhodora M. Leano
Bureau of Small and Medium asst. dir. Jerry clavesillas
enterprise development (dti-BSMed) Ms.elvira tan
Ms. Zenaida Pre
German technical cooperation (GtZ) Ms. Martina Vahlhaus
Program Manager
Ms. Ulla Keppel
Mr. armando datuin
international Finance corporation (iFc) Mr. euan Marshall
country coordinator
League of cities of the Ms. Len Sicat
Philippines (LcP) Ms. Frances Larla c. Sevilla
Philippine chamber of Ms. Grace Morella
commerce and industry (Pcci)
the asia Foundation (taF) Ms. Ma Belen Bonoan
aNNex H
the daP Project team
team Leader Ms. Paz Resurreccion M. alip
Project Manager Ms. Joanne Q. Nuque
Supervising Fellow Ms. elena avedillo-cruz
Support Staff Ms. Shirley t. cubilla
Streamlining Business Registration in LGUs
 65

Streamlining Business Registration in LGUs G o o d P R a c t i c e S

© copyright by the dePaRtMeNt oF tRade aNd iNdUStRY. No part of this book may be reproduced in any form or by any means without permission in writing from the publisher. 2006 all rights reserved. Published by: Bureau of Small and Medium enterprise development (BSMed) in cooperation with the German technical cooperation .Small and Medium enterprise development for Sustainable employment Program (GtZ-SMedSeP) and the asia Foundation (taF) .

it makes much sense to reduce the administrative and regulatory burdens on businesses.6 percent of all enterprises in the country. creates an extra USd 1. a reduction in the cost of doing business by three percent of the gross domestic product (GdP). such action is a form of investment that will yield multiple dividends and profits a few years onwards! Streamlining Business Registration in LGUs   . May this handbook therefore inspire other LGUs and the entire government bureaucracy. it is hoped that by streamlining their business permit and licensing system (BPLS). such an amount is nearly equivalent to the average yearly foreign direct investments (Fdis) over the last five years. LGUs will: (a) encourage informal businesses to register. the aggregate results will lead to the creation of more employment opportunities and more social services and benefits for the citizenry. and allow them to see that cutting red tape to improve service delivery to businesses has a far-reaching impact in improving the business and investment climate of the country. which includes business registration and licensing. For the Philippines. For small and medium enterprises (SMes) which comprise 99. consequently. therefore. as shown by the experience of other countries such as australia. in effect.2 billion that is available for investments. and (c) generate more revenues. such burdens are even heavier because of the SMes’ small capitalization. this handbook is both a recipe book and a toolkit to motivate and enable local government units (LGUs) to streamline their respective systems and procedures on business permits and licenses (BPL).Foreword there is direct correlation between simplified business registration and licensing procedures on one hand and business creation and investment inflows on the other. (b) spur the creation of new businesses.

in its bid to boost both countryside development and global competitiveness. May i take this opportunity to thank the German technical cooperationSmall and Medium enterprise development for Sustainable employment Program (GtZ-SMedSeP) for its support in the publication of this material. We look forward to conducting more joint initiatives with all of you in support of the President’s 10-point agenda. Good Practices: Streamlining Business Registration in Local Government Units (LGUs). it provides good practices in streamlined business registration system based on selected LGUs’ experiences — practices that promote the development of SMes as well as improve the revenue generation of LGUs. this is evident in the implementation of the anti-Red tape Program for Local Governments through the department of interior and Local Government. FaViLa Secretary i welcome and laud the publication of this handbook.Message department of trade and industry PeteR B. the development of this handbook is one of the initiatives under activity Group 10 of the SMe development Plan 2004-2010. particularly the provision of assistance to three million entrepreneurs and the generation of six to 10 million jobs by 2010. Mabuhay!   Streamlining Business Registration in LGUs . it is hoped that the stories of the featured LGUs will encourage other local chief executives to adopt these good practices in their respective localities. and the creation of the anti-Red tape task Force which is headed by the department of trade and industry. which covers Streamlining Business Regulatory Requirements. government considers the creation of an enabling environment for small and medium enterprises (SMes) as crucial. and the partner agencies from the government as well as the private sector for their significant contributions in this undertaking. as it represents a big step forward in our vision to transform government into a more business-friendly organization.

Message
League of cities of the Philippines JeRRY P. tReñaS Mayor, iloilo city LcP Nat’l Pres.

Greetings from the League of cities of the Philippines! Local Government Units play a vital role in the promotion and development of small and medium enterprises that could become important drivers of development for our country. this handbook showcases good practices on streamlining business registration from local government units across the country on how they were able to improve and develop their own respective localities. these experiences have shown the efforts of various local government units in their commitment to promote a better climate for the emergence of businesses. i commend my fellow public servants who have risen above the challenge of local autonomy and good governance. it is an honor to be working alongside them for a community that deserves only genuine public service. our colleagues from these local government units have reaped the benefits of a streamlined business registration. Let continuity and sustainability be the new challenges for us as we strive to bring in fruitful economic reforms. once again, in behalf of the members of the League of cities of the Philippines, i extend my sincere congratulations to everyone who has taken part in the success of this handbook. Mabuhay!

Streamlining Business Registration in LGUs  

League of Municipalities of the Philippines

Message
MaYoR RaMoN N. GUico JR. Binalonan, Pangasinan LMP National President

the League of Municipalities of the Philippines (LMP) welcomes the advent of this Handbook on Good Practices in Streamlining Business Registration in LGUs. Being location hosts to SMes, muncipalities play a significant role in encouraging business start-ups and providing a conducive environment for their growth so that they can generate more economic activities for the benefit of our local communities. as provided for by the Local Government code of 1991, the devolution of powers and authority from the national government agencies (NGas) to LGUs allows the latter to have “enhanced governmental and corporate powers”. thus, from our point of view, this Handbook contributes to the capacity-building of LGUs to become more responsive to the needs of the business sector. there are more than 1,500 municipalities nationwide and by their sheer number, these LGUs probably host a larger percentage of the approximately 900,000 SMes scattered in Luzon, Visayas and Mindanao! the inclusion of two of our colleagues in this handbook — La trinidad in Benguet and Kalibo in aklan — shows that municipalities, in spite of their smaller size and lesser resources, could contribute as much as the cities in improving the business and investment climate of the Philippines. on behalf of the League of Municipalities of the Philippines, i would like to express our gratitude for all the organizations behind the conceptualization, development and production of this Handbook. Maraming salamat po! 

 Streamlining Business Registration in LGUs

List of acronyms
aiM BaYS center BiN BiR BFP BLFd Boi BoSS BPL BPLo BPLS BPLtaS BSMed BtFd ceMcdo ceo cHo cida coa cPdo cSc ctc cto cVo diLG dti eBPLS edP FGd GR asian institute of Management Bacolod arts, Youth and Sports center Business identification Number Bureau of internal Revenue Bureau of Fire Protection Business Licenses and Fees division Board of investments Business one-Stop Shop Business Permit and Licensing Business Permit and Licensing office Business Permits and Licensing System Business Permit and Licensing tax assessment System Bureau of Small and Medium enterprise development Business tax and Fees division city economic Management and cooperative development office city engineer’s office city Health office canadian international development agency commission on audit city Planning and development office civil Service commission community tax certificate city treasurer’s office city Veterinarian’s office department of the interior and Local Government department of trade and industry electronic Business Permit and Licensing System electronic data Processing Focus Group discussion Gross Receipt
Streamlining Business Registration in LGUs  

education and communication international Finance corporation Local chief executive League of cities of the Philippines Local Government Unit Lake Management office Local treasury operations officer Muntinlupa chamber of commerce National Government agencies office of the Building official Philippine chamber of commerce and industry Public employment Service office Philippine institute of certified Public accountants Property index Number Permits and Licensing division Quezon city Quezon city chamber of commerce and industry Revenues collection clerk Securities and exchange commission Sanitation inspector Small and Medium enterprises Small and Medium enterprise development for Sustainable employment Program Sangguniang Panlalawigan Social Security System tax Revenue and collection System   Streamlining Business Registration in LGUs . German technical cooperation information.GSc GSccii GtZ iec iFc Lce LcP LGU LMo Ltoo Mcc NGas oBo Pcci PeSo PicPa PiN PLd Qc Qccci Rcc Sec Si SMes SMedSeP SP SSS tRacS General Santos city General Santos city chamber of commerce and industry. inc.

.................................... 63 annex G: Members of the consultative Body .................................................................. 42 Six: customer Satisfaction ................. 64 annex H: the daP Project team ..... 60 annex F: income classification of LGUs ........... 3 Message from dti ................ 6 List of acronyms .........................................................................15 Good Practices in Business Permit and Licensing (BPL) ........................................ 20 two: Business one-Stop Shop (BoSS) ......... 4 Message from the League of cities of the Philippines ...........................................................................................................................................................................12 defining “Business Registration” .................. and communication ........................table of contents Foreword ...............................................................................................11 approach ...............................................................................................................16 Six Good PRacticeS one: Process improvement ......................................14 Problems/challenges Related to Business Registration............. 28 three: computerization ...................13 Business Permit Renewal ............... 38 Five: information....................................... 59 annex e: List of Key informants and contact details .................................... 34 Four: Partnership and Participation .....................12 New Business Permit application ................ 52 annex B: administrative order cL 10-2005................................................. 7 iNtRodUctioN Rationale ................................................................................................................................................................................................... 48 aNNexeS annex a: administrative order cL 84-2006 .................................... 54 annex c: Sample Business Permit application Form .............................. 57 annex d: Sample Business Permit ................................................................................................................... education.................. 5 Message from the League of Municipalities ......

.

the handbook contains good practices in business permit and licensing found in 16 LGUs all over the country. a project of the Bureau of Small and Medium enterprise development (BSMed) under its SMe development Plan.6 percent of the country’s business establishments and contribute 70 percent of employment. the same procedures constrain many businesses from flourishing and formalizing their establishments. in the Philippines. they face three times the administrative costs. Streamlining Business Registration in LGUs  11 . and support the growth and development of SMes which comprise 99. it must work at creating an enabling environment for business. this handbook on good practices in “Streamlining Business Registration in LGUs” supports the Presidential agenda of increasing the number of SMes and contributing to the creation of 6 to 10 million jobs by 2010. this reality prevents LGUs from increasing revenues derived from business taxes. from securing business permits. particularly SMes.introduction RatioNaLe in a report entitled “doing Business in 2006” published by the World Bank. and nearly twice as many bureaucratic procedures and delays associated with them. cumbersome procedures of business registration discourage local businesses. as the government endeavors to promote economic development. and is intended primarily as a sourcebook for local chief executives (Lces) and LGU officers in charge of issuing business permits and licenses. it was found that businesses in poor countries face much larger regulatory burdens than those in rich countries. pushing them to remain in the informal economy.

and process observation as methodologies. • Geographic location — Luzon. Sixteen LGUs were identified for inclusion in the Handbook based on the following criteria: • currently implementing simplification of business registration process (fewer signatures. • outcome/impact — Good practice(s) adopted must have resulted in increased business registration and/or increase in revenue. deFiNiNG “BUSiNeSS ReGiStRatioN” Business. Visayas. the daP team conducted field research in these LGUs using key informant interviews. • Size — Small. less cost). as defined in “the Local Government code of the Philippines. tapped the services of the development academy of the Philippines (daP) to conduct the study and produce the Handbook. less steps. and metro LGUs [based on asian institute of Management (aiM) classification] must likewise be represented. focus group discussions. 12  Streamlining Business Registration in LGUs . mid. and Mindanao must be represented. an inter-agency consultative Body was also formed to provide data as well as direction (See annex G). through support of the German technical cooperation – Small and Medium enterprise development for Sustainable employment Program (GtZ-SMedSeP). the daP team conducted a literature review and a documentation of LGUs with good practices in streamlining business registration. Based on initial inputs from the consultative Body.aPPRoacH BSMed.” means trade or commercial activity regularly engaged in as a means of livelihood or with a view to profit. and • Good practices in streamlining BPL must have been documented by local and international agencies.

the establishment of a business entails the registering of the business entity with government agencies including the department of trade and industry or dti (for single proprietorships) or the Securities and exchange commission or Sec (for corporations and partnerships). 1 taken from international Finance corporation (iFc) toolkit Streamlining Business Registration in LGUs  1 . register for social security. or the cooperative development authority or cda (for cooperatives). notarize company deeds. tax-related requirements (e. fee or charge on the business entity in order to generate revenue.g. namely: starting a new business and renewal of existing business. Business registration is important because the entity is given a legal existence. and the LGU for local permits. register with pension funds. open a bank account and deposit start-up capital. 2. register for various taxes including value added tax or Vat).. number of steps and processing times. register for various insurances such as accident). through an appropriate ordinance of their Sanggunian.g.g. there are two types of business permit applications.. to impose a tax. the Local Government code authorizes the LGU. NeW BUSiNeSS PeRMit aPPLicatioN the different levels of requirements for new business permit application can best be summed up by the following1: 1. Labor/social security-related requirements (e. a new business permit application takes longer since it entails more documentary requirements (the securing of which involves more interfacing transactions with other government agencies) and number of steps. Screening procedures (e.. register company at dti or Sec). 3. they differ in terms of documentary requirements.

the performance of the business permits and licensing office in an LGU can be gauged by the improvement in the following key performance indicators: • Number of businesses that applied/renewed application for a business permit. and • Revenue generated from business registration. the Sanggunian concerned may.g.. Safety and health requirements (e. for a justifiable reason or cause. • time allotted to secure a business permit. Under the Local Government code. and 5.4. obtain environment certificate. register with the waste management and water discharge authorities). BUSiNeSS PeRMit ReNeWaL application for a business permit renewal. but only for a period not exceeding six (6) months.” Key Performance indicators Simplifying the business registration process in an LGU can greatly ease the burden of applicants and make the process of doing business with the LGU more convenient. environment-related requirements (e. • Number of steps (including signatures) required to secure a business permit. fees.g. 1  Streamlining Business Registration in LGUs . “all local taxes. sanitation. building. extend the time of payment of such taxes. fees and charges shall be paid within the first twenty (20) days of January or of each subsequent quarter. such as the institutionalization of the Business one-Stop Shop (BoSS).. as the case may be. pass inspections and obtain certificates related to work safety. fire. takes a relatively shorter time since many reforms have already been instituted by LGUs to speed up the process. on the other hand. or charges without surcharges or penalties. • Number of documentary requirements. and hygiene).

However. there is a need to review the process in order to address areas for improvement. • too many or repetitious steps. and computation of fees. requirements..e. city engineer’s office or ceo. laws governing LGUs. • Slow processing time due to manual procedures. • Use of connections and grease money to facilitate processing. time frames. Requirements • too many requirements of National Government agencies (NGas). thus ultimately increasing business registrations. barangay. Streamlining Business Registration in LGUs  1 .PRoBLeMS/cHaLLeNGeS ReLated to BUSiNeSS ReGiStRatioN although the Local Government code covers the business registration process to some extent. its efficiency and effectiveness is largely dependent on the LGU’s ability to create and apply approaches that make the process more customer-friendly and convenient. • Lack of clear and standard systems. and • Signatures needed/signatories too many and/or not easily available. • Proliferation of illegal fixers who charge exorbitant fees. Bureau of Fire Protection or BFP. and the Social Security System or SSS). Some of the most frequent complaints of business permit applicants/customers are: Procedures • Long waiting time and difficulties in obtaining clearances from nonLGU entities (i. city Health office or cHo. and • Lack of information on process flow and requirements.

and • Scattered geographic location of offices needed for transactions.” Good practices are said to be approaches that have been shown to be: • effective and sustainable. others • Forms difficult to fill up. are customer-oriented. it is important to: • learn from each other’s experiences. • avoid mistakes. Good PRacticeS iN BUSiNeSS PeRMit aNd LiceNSiNG (BPL) in coming up with the categories or themes of good practices. and must be transparent. successes and failures. and customer-oriented. and • High volume of applicants during renewal period. 1  Streamlining Business Registration in LGUs . and • Uncomfortable physical environment in BPLo — lack of space and ventilation. they follow systematic processes. in employing good practices. Proximity of offices • distance to barangay hall and inaccessibility of signatories in barangay. ethical. and provide guidance for others. the daP team deemed it necessary to define the term “good practice. and • introduce more efficient approaches to generating more business for the LGU.customer orientation • Lack of personnel or staff who are competent. Good practices are innovative. • contributory to significant business results. and • applicable in and replicated by others in different situations.

PaRtNeRSHiP aNd PaRticiPatioN — developing multi-sectoral alliances to achieve a common goal or to improve performance.) as well as training staff to provide excellent customer service. to systematically obtaining client feedback and to providing amenities (e. on the other hand. and services. projects. iec in the BPL involves informing potential and existing customers about the requirements. payment and data banking. programs. air-conditioning unit. coffee. waiting lounges.. cUStoMeR SatiSFactioN — pleasing or satisfying clients who are applying for or renewing their business permits. 6. Streamlining Business Registration in LGUs  1 . particularly for purposes of assessment. 2. 4.g. PRoceSS iMPRoVeMeNt — making business registration and renewal as simple and short as possible through reduction in steps. procedures. 3. means engaging the citizenry in contributing meaningfully to government activities such as the improvement of the design and implementation of LGU policies.Six Good PRactice cateGoRieS in Business Permits and Licensing based on the results of the research done in 16 LGUs: 1. coMPUteRiZatioN — the LGUs’ use of information and communication technology (ict) hardware and software applications in the BPL process. information campaigns and mechanisms. 5. candies. etc. BUSiNeSS oNe StoP SHoP (BoSS) — convening all offices involved in the BPL process in one area during the annual business renewal period every January 2-20. signatures and requirements. and service delivery levels involved in the business permit and renewal process. and even capability building interventions. iNFoRMatioN. edUcatioN aNd coMMUNicatioN (iec) — promotional activities. Generating participation.

Aklan Ormoc City Process X X X X X X X X X X X X X X X BOSS Computerization X X X X X X X X X X X X X X X X X X X X X X X X X X X X Partnership Customer IEC and Satisfaction X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X Mindanao General Santos City Iligan City Ozamiz City Surigao City Malaybalay City Zamboanga City 1  Streamlining Business Registration in LGUs . Laguna La Trinidad.the matrix below shows which among the LGUs studied implemented these good practices. Good Practices in Streamlining Business Registration in LGUs Island Group Luzon Visayas Good Practices in Streamlining Business Registration LGUs Cabuyao. Benguet Marikina City Muntinlupa City Naga City Quezon City Bacolod City Iloilo City Kalibo.

education and communication  customer Satisfaction .Six 1 2 3 4 5 6  Good Practices Process improvement  the Business one-Stop Shop  computerization  Partnership and Participation  information.

which minimize steps and signatures. General Santos. almost all LGUs cited in this study implemented process improvement. uncomfortable office surroundings. attract more businesses to register. these inspections are held from February to November of each year. 20  Streamlining Business Registration in LGUs . Zamboanga. Long processes that are often accompanied by such inconveniences as long queues. iligan. Still. in which case.) — prior to the renewal period. etc. these translate to more revenues for the LGU. it involves reviewing the current processes and determining which steps and signatures are necessary and which ones can be eliminated. Simple business registration and renewal processes. the applicant is given a period from one to six months to submit these requirements. sanitation. discourage business persons from registering. it may also include documenting new procedures and requirements. another approach adopted was the conduct of advance inspections (fire. Surigao. other LGUs issue either temporary permits or the final/approved documents even if the applicant does not have or has not completed submission of the required clearances or necessary documents. identified how their BPL process could be streamlined. building.PRoceSS iMPRoVeMeNt Process improvement means making the business registration and renewal process as simple and efficient as possible. or long distances between offices from which signatures are required. these also result in better quality service in the eyes of the clients as well as those of other stakeholders. and based on the results. the cities of ormoc. and Malaybalay conducted a time and motion study. one way this can be done is by reducing the procedure to that which is most essential. Bacolod. ozamiz.

BPLo (Releasing) Steps in Business Permit Renewal (2003) 1. the BPLo itself provides these agencies with the updated data. cHo (Health and Sanitation clearance) 5. LMo (LMo clearance) 7. Reduction in Number of Steps in Business Permit Renewal Steps in Business Permit Renewal (2001) 1. Signatories (BPLo chief and Mayor) 6. it did this by deleting from the process those agencies that merely noted down the business’ basic data. declared Gross Receipts/Sales and Supporting documents) 2. city Health office (cHo). two-time “Most Business-Friendly city” awardee of the Philippine chamber of commerce and industry (Pcci) Muntinlupa city reduced its 14-step business permit renewal process to 12 steps and further reduced it to six steps in 2003. table 1. Fire department (Fire Safety clearance) 6. Zoning office (issuance of Zoning clearance) 3. BPLo (examination of application. BPLo chief (Recommending approval) 11. PeSo and SSS clearance 8. Fire department. and Supporting documents) 2. BPLo (examination of application. BPLo (computer Billing Section) 9. treasury (issuance of community tax cer tif icate and of f icial Receipts) 5. Lake Management office (LMo).MUNtiNLUPa citY in 2001. the agencies deleted were the Zoning office. Mayor’s office (Mayor’s approval/Signature) 12. BPLo Releasing Streamlining Business Registration in LGUs  21 . cBo (endorsement with tax order of Payment) } 3. city Building off ice or cBo (endorsement with tax order of Payment) 4. declared Gross Receipts/Sales. after the renewal period. and Public employment Service office or PeSo (see table 1). BPLo computer Section (issuance of computer Billing for Payment) 4. treasury (issuance community tax certificate and official Receipts) 10.

which revealed that processing and issuing business permits took quite some time. this effort resulted in the reduction of the BPL cycle from 14 to 5 steps for business renewal. Number of Registered Businesses. 12000 10000 8000 6000 4000 2000 0 2001 2002 2003 2004 400 350 300 250 200 150 100 50 0 2005 Figure 1. the first stage involved the conduct of the first time and motion study (diagnosis) in January 2005.as a result of this effort. a steady rise in business permits and local taxes collection was also observed for the same period (Figure 2). there was a steady increase in the number of registered businesses from 2003 onwards (Figure 1). the findings were shared and validated 22  Streamlining Business Registration in LGUs . the streamlining process was done in four stages. which led to the streamlining of its BPLS in 2006. Business and Local taxes collection. and 17 to 10 steps for new businesses. correspondingly. 2001-2005 2001 2002 2003 2004 2005 oRMoc citY ormoc city conducted a time and motion study in January 2005. 2001-2005 Figure 2.

respectively.067 million one week to less than a day. number of forms official receipt plus an affidavit of Undertaking to get a business or documents needed reduced permit. there was an 85 percent immediately. for the first quarters of 2005 and 2006. they reduced steps by merging the fire department’s assessment of fees with that of the BPLo. wherein the LGU involved all stakeholders in crafting a one-year action plan identifying several action steps for implementation in the next business permit renewal period. one needs in a processing time shortened from a barangay clearance and an 17 days to 2 days. business from 12 to 6. and national government agencies (NGas) like the dti. and building office.779 in January from NGas up to 60 days after 2006.with the various stakeholders. For a minimal fee. they implemented pre-registration and early certification. Philhealth and SSS. table 2 shows which among the steps were removed from the 2005 BPL cycle. this was followed by the planning stage. this significantly increase in income from business shortens processing time from permits. from PhP 23. the streamlined process resulted in iLiGaN citY. the third stage was the actual implementation of planned improvements to the BPL system during January 2006.667 million. clearances from land tax and water sections are no longer a requirement. the last stage entailed the conduct of another time and motion study to determine if the efforts led to a better BPL system (evaluation). and an increase in owners are given the option number of business renewals from to submit their requirements 2. Likewise. prior to the business renewal period. Businesspersons are now allowed to secure clearances from local units such as the fire department. this allows them to operate their businesses Likewise. to PhP 42.475 in 2005 to 2. Streamlining Business Registration in LGUs  2 . release of permit. health office.

Philhealth (clearances. BPLo chief (Recommending approval) 9. issue Mayor’s permit) 2006 BPLS New Business 1. cto (Payment to Water and Land tax cashier) 9. BPLo (Receive documents. Philhealth (application. Fire department (Fire safety assessment) 3. dti (Business Name) 4. clearance. Pag-ibig (application. Lawyer’s office (New Business application Form) 9. city Legal (Subscription of application) 5. Mayor’s office (application Form) 2. cto – Land tax Section (Land tax arrears) 7. Barangay (Business clearance) 3. Fire department (Fire Safety assessment 5. city Legal (Subscription of application) 7. BPLo (assessment) 3. initial contribution. BPLo (application) 2. first payment 16. ceo (engineering clearance) 1 Fire department (Get fire safety inspection 1. clearance) 14. cto Waterworks Sec. BPLo (Release of Permit) Renewal 1. cto –Waterworks Sec. BPLo (Licensing. first payment) 17. Barangay office (application Form) 2. Payments) 13. (check for Water Bills) 6. (check for Water Bills) 8. BPLo (application Form) 3. BPLo chief (Recommending approval) 7. Barangay office (Barangay clearances) 4. dti (New Business Name application. cPdo (Zoning clearance) 10. BPLo (issuance of Permit) 8. BPLo (application) 2. cHo (Sanitary Health Permit) 1 SSS (obtain SSS clearance) 1. BPLo (Business Fees & taxes assessment) 4. certificates) 12. SSS (application. city treasurer (Payment of Fees) 6. Fire department (Get fire safety inspection certificates) 10. comparison of BPL Steps in ormoc city (2005 and 2006) 2005 BPLS New Business 1. city Mayor (approval/Signature) 10. clearance. clearance) 15. Payment to cashier) 6. BPLo (Release of Permit) 2  Streamlining Business Registration in LGUs . BPLo (assessment) 5. city Mayor (approval/Signature) 8.table 2. cto (approval of assessment) 8. Payments) 14. cto (Payment of assessed Fees and taxes) 5. BPLo (issuance of Permit) 6. city treasurer (Payment of Fees) 4. cHo (Sanitary Health Permit) 13. BPLo (issuance of Mayor’s Permit) Renewal 1. cto – Land tax Section (Land tax arrears) 7. Pag-ibig (clearances. 12.

which became the basis of its process improvement efforts beginning in 2005.” which allows business persons to pay their business taxes even before the processing of application and completion of requirements to avoid the “stampede” during the renewal period (administrative order cL-10-2005 in annex B). cL. this practice ensures that all required clearances and certificates have been secured before the renewal period.3 percent. in SURiGao citY. Zoning office and ceo are waived during the business renewal period so that the business owners can complete the registration process in as short a time as possible. city planning and development. one measure is the conduct of advance inspections by the concerned entities on fire. Streamlining Business Registration in LGUs  2 . BFP. and city legal matters (administrative order No. from PhP 44 million in 2005 to PhP 52. engineering. clearances from the cHo. veterinary. another measure adopted by the LGU is the “advance-assessmentand-payment scheme. in the first quarter of 2006. that is. health. a portion of the business permit form indicates that a certain establishment is subject to inspection/compliance within a month. However.84-2006 in annex a). the study resulted in several reforms. agriculture. Zamboanga city conducted a time and motion study. which reduced total processing time. business tax collections increased by 18. their failure to comply with/submit requirements without valid reason will mean forfeiture of such advance payment in favor of the LGU.ZaMBoaNGa citY Like ormoc city.1 million in 2006.

2  Streamlining Business Registration in LGUs .

education and communication  customer Satisfaction .Six 1 2 3 4 5 6  Good Practices Process improvement  the Business one-Stop Shop  computerization  Partnership and Participation  information.

Quezon city. in cabuyao.BUSiNeSS oNe-StoP SHoP (BoSS) in the BoSS. Renewing business permits can be a time-consuming and costly experience for most businesspersons. the BoSS is a practice found in most of the LGUs studied. the BoSS cuts down the time. mandates all provincial governors. it includes processing of new business applications as well). the key concern of the BoSS is to make the renewal of business permits more convenient for enterprises. following the movement of papers as indicated in the BPLS flowchart. General Santos city. the diLG. but some apply unique approaches in their localities. 2  Streamlining Business Registration in LGUs . and effort usually needed to secure or renew a business permit. this set-up is usually found in LGUs during the annual business renewal period every January 2 to 20. and municipal mayors to implement the anti-Red tape Program for Local Governments through the establishment of a one-Stop Shop Processing center to complement the simplification of internal regulatory systems. and Malaybalay city likewise created separate lanes and schedules for bookkeepers doing multiple transactions so that businesspersons with single transactions do not have to wait long. and the entire process usually takes from 15 minutes to an hour. General Santos city. ormoc city. departments or offices that are involved in obtaining or renewing a business permit — that is. the physical layout of offices involved in the BoSS is arranged sequentially. 2001-120. they also have to move from one office to another as these offices are geographically dispersed throughout the city/municipality. money. through Memorandum circular No. to try to eradicate any opportunity for the commission of graft. it allows enterprises to complete all business renewal requirements at one time (although for some LGUs. they have to comply with more than a dozen requirements from different local offices and NGas. all the official required signatories — are usually clustered within an open and transparent office. and iligan city. city mayors.

the local government’s old session hall houses the BoSS during the annual business registration period from January 2 to 20. office Lay-out of steps in BPLS Streamlining Business Registration in LGUs  29 . a total of 10 workstations are spread across the hall. Figure 3. dedicated to the operation of the BoSS. Personnel from the BPLo.caBUYao cabuyao is the by-word when it comes to the BoSS model for business permit processing. it was the LGU’s timely response to the sudden rise in applications for business permits and licenses in 1995. hexagonal. single-detached structure a few steps away from the municipal building. extending up to the end of the month. as indicated in the office layout (Figure 3). it is a 250-sqm. mainly due to the influx of businesses in the rapidly growing municipality. treasury.

95 million in 2005. the drastic increase has made it possible for the LGU to vastly improve basic services and undertake more infrastructure projects. revenue rose to PhP189. a process flowchart is illustrated on a bulletin board also located at the entrance.Regulatory Section (fire. after filling out the forms and attaching all the requirements. they then go through the process of securing the business permit and license. and arranged for the preparation of a separate schedule for “accountants” or “bookkeepers” who were processing five or more applications. engineering. ideally all in one hour flat — a far cry from what used to take three days. during the January 2006 BoSS implementation.). brief applicants on the requirements. as a result. health. From PhP 5. Such efficiency started to bring more in revenues to the LGU’s coffers. MaLaYBaLaY citY the setting up of the BoSS in the city of Malaybalay was one of the recommendations arising from a time and motion study conducted in 2005. ensured the presence of NGas like the Bureau of internal Revenue (BiR) at the site. these measures effectively reduced processing time from two to three days to just two hours. applicants wait for their numbers to be called while enjoying free snacks and refreshments.06 percent increase in business taxes collection from PhP 3. allowed “conditional” approval for applicants who had no record of violations in the previous year.27 million in 2005 to PhP 7. 0  Streamlining Business Registration in LGUs .34 million in 1995. etc. the LGU improved the physical layout. once called. and give out priority numbers.16 million in 2006. and the Mayor’s office staff these stations. the information section is located at the hall entrance to distribute application forms. there was a 119.

He to let clients know which type of also monitors the time it takes for said client to transactions are required for their complete the process. the Mayor makes it a point Mayor to sign business permits on to be at the BoSS site behalf of the Local chief executive on the first day to greet (Lce). city Veterinarian’s office (cVo).000 clients annually who renew or apply for a business permit. the Bacolod city Hall infrastructure could not accommodate the 12.Youth and Sports (BaYS) center were space and convenience factors. Streamlining Business Registration in LGUs  1 . the first client and give • Using color coded transactions the person a token. to further improve the services as well as to increase the efficiency and effectiveness of the BoSS. cto and NGas. such as the office of the Building official (oBo). the establishment of a BoSS at the Bacolod arts. renewal. the LGU initiated the following reforms in 2006: • authorizing the Secretary of the in SURiGao citY.BacoLod citY the BoSS in action in Bacolod city. both time and effort are required in traveling the distances between various offices from which clearances are issued. cHo. Likewise.000 to 13.

00 for services and PhP 20. in La tRiNidad. . • Making city-accredited Notary Publics available within the premises of the BaYS center who are charging PhP 50. 2001-120. or the anti-Red tape Program for Local Government). these reforms resulted in trimming down the processing time from nine days in 2005 to two days in 2006.00 for documentary stamps.BPLo staff in the BoSS operation in Muntinlupa city. the Mayor ensures his availability to sign business permits for the entire duration of the BoSS. • ensuring the presence of all 61 Barangay captains or treasurers to facilitate the issuance of the barangay clearance and community tax certificates (ctcs) to business owners (in compliance with diLG Mc No.

Six 1 2 3 4 5 6  Good Practices Process improvement  the Business one-Stop Shop  computerization  Partnership and Participation  information. education and communication  customer Satisfaction .

Quezon city has computerized the operations of their assessment and treasury units to ensure standard and uniform assessment of fees and taxes. further convenience. the cities of Bacolod. and increased revenue collection. and reduced cost. in fact. more than half the LGUs included in the study have implemented full or partial computerization of the BPLS. other benefits are greater transparency. many LGUs have begun computerizing their business registration processes. less corruption. improved citizen engagement in government. while the remaining LGUs have systems development that are either ongoing or in the planning stage. Muntinlupa city and Naga city developed their own electronic business permit and licensing system (eBPLS). assessment and BPL divisions and provides complete database and tracking capabilities on the LGU’s income sources. iligan and General Santos have adopted the tax Revenue and collection System (tRacS) — a computer system that allows interconnection among the LGU’s treasury.coMPUteRiZatioN With the introduction of ict in their areas.   Streamlining Business Registration in LGUs . LGUs that have implemented an eBPLS realized increased efficiency in the delivery of services.

it minimized opportunities for fraud and corruption. Galas. these reforms have resulted in a dramatic turn-around of a once financially bankrupt LGU (Figure 4). 7 6 5 4 3 2 1 0 -1 -2 Business & Local taxes total income income income 2000 2001 2002 2003 2004 2005 Figure 4. permits. Belmonte. which guarantees updating of its payments database in real time. these off-site branches are electronically linked to the main server of the city government. 2000-2005. comparative data on income from Business & Local taxes.QUeZoN citY What is worth noting in Quezon city (Qc) is that computerization has enabled local enterprises to make transactions at the city’s off-site collection branches in five strategic locations: cubao. allows the local government’s Business Licenses and Fees division (BLFd) to store and see immediately the license. the program. in billion Pesos NaGa citY Naga city LGU’s electronic data Processing (edP) office first developed the Business Permits and License tax information System in 1993. Qc was one of the first LGUs to computerize the operations of its assessment and treasury departments in 2001. which has since undergone two improvements. computerization signaled the start of a series of reforms implemented by incumbent Qc Mayor Feliciano R. La Loma. the software allows the BLFd to make a quick assessment by simply typing Streamlining Business Registration in LGUs   . Jr. tax. the move effectively resulted in a speedy and accurate computation of fees and taxes. total and Net incomes. Novaliches. and clearance status of all business entities registered with them. More importantly. When a business owner applies for renewal of his license. and talipapa.

cPdo. Sample window of Naga city’s Business Permits and License tax information System. and any delinquencies with the cHo.gov. this ensures that the database is automatically updated and eliminates the need to constantly encode or upload the data from another source. aside from this facility. is not merely a database that stores all this data. view information regarding their businesses online with the use of a Business identification number (BiN) and Property index Number (PiN) codes. Figure 5. and payments. however. this will open a window that will show the assessment of tax and fees.the business entity’s company name. through the city’s e-Biz facility. and whether they have to secure any clearances from the concerned offices the next time they renew their licenses.ph) and. assessment. the BiN and PiN codes allow business owners to check the status of their business license records such as business data.naga. it allows the various concerned offices such as the cHo. business owners may also download application forms from the Naga city website (www. the software. in effect providing the BLFd real-time access to information. BFP. ceo.   Streamlining Business Registration in LGUs . and the cPdo. and BFP to update the database at any time during the year. ceo.

Six 1 2 3 4 5 6  Good Practices Process improvement  the Business one-Stop Shop  computerization  Partnership and Participation  information. education and communication  customer Satisfaction .

e. workshops. programs. the private sector. and services. issues/concerns. LGUs also utilize various consultative mechanisms to solicit citizen/stakeholder inputs (i. almost all the LGUs covered in the study were found to have forged partnerships with the business sector or NGas to improve their BPL registration and renewal processes. and NGos to achieve a common goal.   Streamlining Business Registration in LGUs . Generating participation. fora. these mechanisms include the conduct of meetings. ideas/suggestions for improvement).PaRtNeRSHiP aNd PaRticiPatioN Partnership-building for the LGU involves purposively developing multi-sectoral alliances with NGas. focus group discussions. projects. on the other hand. and public hearings. the LGUs make people a part of the BPL process as well as the solutions to the problems encountered. such as improving the design and implementation of LGU policies.. through consultation and dialogue with stakeholders. means encouraging the citizenry to contribute meaningfully to government activities.

the information is accessible through electronic networking. called Forum for Business Renewal. the participants discuss changes and possible improvements in the business registration and renewal process. the system allows those registering their business or renewing their permits to download the application forms. the LGU.QUeZoN citY the Quezon city government forged a strong tie-up with the Quezon city chamber of commerce and industry (Qccci) and the Qccci Foundation in its quest to be a more business-friendly city. the Qc-BPLo collects an additional PhP 100 fee from every business establishment and remits this to the QccciF for the databank maintenance. and interested individual taxpayers. it is important to note that the LGU believes in maintaining a good relationship with the other agencies involved in the process in order Streamlining Business Registration in LGUs  9 . iLiGaN citY every last quarter of the year. bookkeepers. Liga ng mga Barangay. NGas. the city government holds a forum with representatives from the LGU. business owners. and the Qccci Foundation jointly initiated the Barangay ict Program. the city government also taps different organizations like the Philippine institute of certified Public accountants (PicPa) and the local chamber of commerce for inputs. this facilitated payments by enabling taxpayers to inquire about their liabilities through their respective barangays. this event began in october 1998 when a group of accountants and bookkeepers clamored for faster processing of business permit issuances and recommended that the BPLS process be streamlined. the practice has been supported by every mayor who assumed office in iligan city. the partnership led to the establishment of a databank which serves as a source of information on all business enterprises in the city. through which each of the city’s 142 barangays acquired its own computer system with online connection to the city Hall. in 2004. to sustain the databank.

the KaLiBo LGU maintains good relationships with NGas involved in the BPL process.to promote consultation and dialogue towards continuous improvement. and works closely with dti for business requirements. it coordinates with the civil Service commission (cSc) for skills improvement of its BPLS staff. but through the years. taxpayers’ lounge in iligan city BPLo 0  Streamlining Business Registration in LGUs . it took some time before it got the cooperation of these agencies. these offices agreed that there is a need to come together and this has led to Memoranda of Understanding and agreement for a better process and system. it promptly submits requirements to commission on audit (coa).

Six 1 2 3 4 5 6  Good Practices Process improvement  the Business one-Stop Shop  computerization  Partnership and Participation  information. education and communication  customer Satisfaction .

these visual aids are prominently displayed in strategic areas within the BPLo. and communicate with their customers.” with a public address system. all the LGUs studied used various media to inform. and flow charts where the instructions or procedures are enumerated in a language that the taxpayer can easily understand. leaflets. and service delivery levels involved in the business permit and renewal process. and documentary requirements. edUcatioN. Some LGUs use interpersonal communication to orient participants on the BPL process. information campaigns and mechanisms. the LGUs also use posters. 2  Streamlining Business Registration in LGUs .iNFoRMatioN. aNd coMMUNicatioN information. service delivery levels. education. instruction boards or billboards. procedures. additionally. e. certain LGUs also use broadcast media such as radio and television as well as the internet for their campaigns.g. educate.. brochures. three LGUs cited that they a “roving jeep. and capability building interventions. the entrance. process owners. w h i c h i s u s e d f o r information dissemination on the BPL prior to the renewal period. iec in the BPL system involves informing potential and existing customers about the requirements. they produced print materials such as flyers. and communication (iec) refers to promotional activities. guidebooks and fact books that describe the business registration and renewal process.

For one. ph.g.. www. e. GeNeRaL SaNtoS citY the LGU of General Santos city educates its constituents through various means. a month prior to the business permits and license application season. to access information such as the BoSS schedule. the city Government conducts the “city Hall sa Barangay” where the city Mayor and the heads of offices bring Service manual distributed to constituents by General the services of the city hall to the people in Santos city LGU. every Friday. another practice is that of convening the barangay captains at least a month before the operation of the BoSS for an orientation on what will happen during renewal period. and requirements for business permit renewal and applications. this practice helps reduce the difficulties that registrants encounter when getting the barangay clearance from their chairmen. securing of business permits and licenses and other services offered by different city government offices.oZaMiZ citY as early as december.gov. investors and business persons can also log on to the city’s website. process flow. there is an information drive or “rekorida” wherein public announcements are made regarding the BPLS as well as the deadline for application. Streamlining Business Registration in LGUs   . the barangays. it publishes and disseminates a service manual called “Procedural Guidelines” that contains the processes involved in transacting business with the city government. this manual was jointly produced by the city Government and General Santos city chamber of commerce and industry (GSccci) to further enhance and improve the delivery of basic services to the people.gensantos.

constituents can call the LGU hotline for any complaints on its services. to file a complaint 4. to comfort and convenience while waiting to be served. in line with its thrust to deliver prompt and efficient service to its clientele. the LGU produced a Service Handbook which itemizes all transactions in the LGU with their corresponding fees. they can even dialogue with the mayor on their concerns. Source: Kalibo Service Guide Handbook   Streamlining Business Registration in LGUs . observe agency policies 5. as our valued client. YoU HaVe tHe RiGHt: 1. to confidentiality 5. it is important that you KNoW YoUR RiGHtS aNd ReSPoNSiBiLitieS When dealing with us. extend cooperation and support in the processing of your business transactions 6.KaLiBo the Kalibo LGU carries out massive information dissemination through its own community Broadcast information System. this handbook is currently being updated to include new systems and new fees. etc. flowchart of each service. every morning. treat agency staff with courtesy 2. give accurate and timely information 4. to review and appeal 3. FoR US to SeRVe YoU BetteR. be actively involved or participate in the development programs and other undertakings of the agency. contact persons. to access information and services 6. attend scheduled meetings regularly 3. the LGU also puts up flowcharts and signages in its office. to be treated with courtesy 2. time allotment per step/station. We eNcoURaGe YoU to: 1. requirements and procedures.

Marikina has its own radio station where citizens are updated through radio programs on the city Government programs and services. pamphlets on basic services and current facts. health statistics. MaRiKiNa citY in 2004. and progress indicators. it also contains details on the requirements and procedure for business permit applications — new applications. Marikina city also issues b ro c h u r e s o n t h e B P Lo requirements and processes.Since clients have a clear picture of how. Marikina city issued a citizen’s Fact Book — a guide to essential city services. to whom. Streamlining Business Registration in LGUs   . fixers and underthe-table transactions have been eliminated. applications for renewal. and the length of time their transaction will require. Brochure distributed by Marikina city BPLo. population ratios. at what cost. and processes. it has a list of the top 100 business establishments. and flyers letting citizens know of the latest city programs and projects. and the retirement of businesses. the Fact Book contains a vast amount of useful data on Marikina city. offices.

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education and communication  customer Satisfaction .Six 1 2 3 4 5 6  Good Practices Process improvement  the Business one-Stop Shop  computerization  Partnership and Participation  information.

Most of the LGUs in this study expressed awareness of satisfying the taxpayers who are either applying for or renewing their business permit. other feedback mechanisms are suggestion boxes and customer complaints desks. Because organizations exist to serve their customers. Some LGUs have been systematic in finding out how to achieve customer satisfaction. are constructing new buildings. candies. during this time. as in the case of ormoc city. especially during the BoSS period. Some LGUs have constructed or. the LGU employs additional staff to support the existing BPLo workforce in making the process as convenient as possible for clients. other unique approaches found were the adoption of a “no lunch break” policy in providing services to its customers and the delivery of the approved business permit to the applicants. they obtain customer feedback through datagathering methods such as a survey. another focus area under customer satisfaction is the BPL personnel. knowing what pleases them is of prime importance. a large number of LGUs provide friendly and accommodating personnel to assist customers. Still others provide such amenities as air-conditioning. especially the waiting or taxpayer’s lounge. refreshments. Most of the LGUs gave importance to the improvement of their BPLos. television. in eliciting client feedback on the streamlined BPL processes.   Streamlining Business Registration in LGUs .cUStoMeR SatiSFactioN the key to any service delivery is the customer. etc. the customer is the be-all and end-all of any organization. the cities of Bacolod and ormoc administered customer survey questionnaires to business permit applicants during the January 2005 and 2006 BoSS implementation.

such as the Real Property tax office (RPto) and the treasury department. the counters at the BPLo and other offices. a 100-inch flat screen television keeps form in oZaMiZ citY has a built-in waiting customers entertained. one factor is the delivery of the permit to the applicant’s home or place of business. another customer-oriented measure is the “no lunch break” policy. this allows the applicant to easily check the status of his/her compliance with requirements. BPLo staff manning the payments counter in Surigao city.MaRiKiNa citY Business persons in Marikina city are pleased with the convenience and the speed at which new permits are issued or are renewed at the BoSS. it has adopted the Public Service excellence Program (PSeP) under which the LGU conducts customer satisfaction surveys signature schedule feature wherein all the signatories needed are indicated in a box on the form itself. Streamlining Business Registration in LGUs  9 . iLiGaN citY iligan city invests heavily in customer-oriented personnel. an applicant who has been assessed and has paid is issued a temporary license which already allows it to operate. service customers even during lunch breaks. then there is the queuing system wherein customers are issued numbers and an electronic display that shows the current number being the BPL application served.

the waiting area which can seat about 50 clients is equipped with an air-conditioning unit and a television set. the city government has increased access to its BPL services through the city economic Management and cooperative development office (ceMcdo). Negative feedback from customers on frontliners leads to either training for the concerned staff or outright replacement. the ceMcdo is also tasked to accept and process business applications. and promote tourism in the country. for example. Like the other LGUs in this study. it also has an electronic numbering system where clients are entertained on a first come. Based on the results of the surveys. this unit is mandated to assist new businesses. GeNeRaL SaNtoS citY in General Santos city. the LGU recommends interventions to address performance gaps. 0  Streamlining Business Registration in LGUs . taxpayers’ lounge in Surigao city. in 2003. it ensures that its front liners are friendly and accommodating. frontliners directly dealing with taxpayers were trained under the PSeP. tables. first served basis. comfortable seating.twice a year. its waiting lounge is equipped with a tV. the LGU also makes it a point to conduct orientation seminars and dry-runs before the actual business renewal period. iligan city invests in a customerfriendly environment. For one. the staff manning the payment counters and those behind them are seen through glass windows. and a refreshment where free coffee and candies are served. invite investors. the taxpayer’s lounge at the cto was renovated to demonstrate transparency in their operations as well as to provide more comfort to the paying public.

annexes .

there is a need to institutionalize the advance inspection process in order to accelerate. advance inspection on all existing business establishments shall be conducted by the Bureau of Fire Protection. city Legal office and the city tourism division within the year from February to November. do hereby institutionalize and adopt the advance inspection Procedure in the renewal of business permits with the following specific guidelines. to wit: 1. WHeReaS. the proper conduct and monitoring of advance inspection is very crucial in the improvement of the entire renewal process of business license. city engineer’s office.annex a administrative order cL 84-2006 Republic of the Philippines oFFice oF tHe citY MaYoR city of Zamboanga ceLSo L. city agriculturist’s office. diRectiNG aLL dePaRtMeNtS aNd diViSioNS coNceRNed to coNdUct adVaNce iNSPectioN aNNUaLLY aNd SUBMit PRoGReSS RePoRt ReGULaRLY to tHe cHieF execUtiVe aS SPeciFied HeReUNdeR WHeReaS. cL 84-2006 iNStitUtioNaLiZiNG tHe adVaNce iNSPectioN PRocedURe iN BUSiNeSS LiceSiNG. improve and ensure the proper conduct of this procedure. LoBReGat. and WHeReaS. city Veterinarian’s office. ceLSo L. NoW. the local government acknowledges the importance of expediting the yearly renewal process of business licenses to accelerate and improve the delivery of services to the public. Mayor of the city of Zamboanga. i. 2  Streamlining Business Registration in LGUs . city Planning and development office. by virtue of the powers vested in me by law. aNd PURSUaNt tHeReto. LoBReGat city Mayor execUtiVe oRdeR No. tHeReFoRe. city Health office.

So oRdeRed. etc. or office is required to issue to the owner of each business establishment an after inspection report (such as Sanitary Permit. each department. 5. the validity of the advance inspection result is for one fiscal year except for food related business establishments whose inspection result is updated quarterly.in preparation for the renewal of business licenses on January 1 to 20 of the succeeding year. 6. and the number of business establishments already inspected as of submission of monthly report. 2. the schedule for inspection of said business establishments. 3. this 8th day of March. division. or office is required to update in the Business Permits and Licensing System (BPLS) database the status of each business establishment inspected as to approve. Fire Safety certificate. Philippines.) indicating therein the result of the inspection. division. or office conducting advance inspection should submit a monthly progress report to the chief executive indicating therein the number of business establishments to be inspected within the year. 4. the date and time the inspection was conducted. that the after inspection report is a requirement for the renewal process and should be attached to their Business application Form during the renewal period. the name of the owner or representative of the business establishment who was present during the inspection. 2006. division. each department. in the Year of our Lord. each department. done in the city of Zamboanga. city Mayor Streamlining Business Registration in LGUs   . this order shall take effect upon its approval. or for re-inspection. employee/s conducting the advance inspection are required to inform the owner or representative of each business establishment they inspect. and the name of the employee/s who conducted the inspection. disapprove.

LoBReGat. i ceLSo L. the issuance of this order is an essential and necessary component to achieve this objective bearing in mind that in the conduct of business. the law mandates that all taxes and other revenues of the city are to be collected properly so that city funds are applied to the payment of its expenses. office of the city Mayor but the business establishment is known upon disclosure. LoBReGat city Mayor adMiNiStRatiVe oRdeR No. there is a need to maximize the generation of revenues from the processing and issuance of business permits and this objective may be better achieved by prescribing procedures to effect its efficient collection. city Mayor of Zamboanga. 1. et al. NoW. WHeReaS.annex B administrative order cL 10-2005 Republic of the Philippines oFFice oF tHe citY MaYoR city of Zamboanga ceLSo L. settlement of its obligations and the delivery of basic services and to provide adequate facilities to its constituents. WHeReaS. requirements of pertinent laws should also be complied with and that a business permit is only a privilege and not a right. and all other appropriate fees and charges. investigation/inspection to HaVe BeeN iN exiSteNce. Whenever a NeW application for issuance of a business permit is filed for the first time with the Business Permits and Licensing division (BPLo). then the assessment shall cover the previous year’s gross sales only. PaYMeNt aNd iSSUaNce oF BUSiNeSS PeRMitS iN tHe citY oF ZaMBoaNGa WHeReaS. tReatMeNt oF BUSiNeSS aPPLicatioNS.   Streamlining Business Registration in LGUs . cL-10-2005 PReScRiBiNG tHe PRocedUReS iN tHe PRoceSSiNG. tHeReFoRe. by virtue of the powers vested in me by law. do hereby oRdeR: a.

in which case. the “advance-assessment-and-payment-scheme” is hereby adopted for any application for renewal with the BPLo Streamlining Business Registration in LGUs   . to effect proper assessment of business application and avoid the so called “rush-hour”. Whenever an applicant files for a NeW application but available records reveal that either a PReVioUS aPPLicatioN has been filed which for one reason or another was not perfected or not acted upon but it appears that a PReVioUS PeRMit has been issued. in case of renewal. B. d. this new application would be considered as a ReNeWaL instead. the verification and confirmation thereof. 4. in case of a new business. adVaNce aSSeSSMeNt aNd PaYMeNt PRocedURe 7. 5. the application shall be treated as a ReNeWaL. the locational clearance and occupancy permit previously issued to a structure/building in which a business establishment is located and operating. all previous affidavits of Undertaking shall be complied on the expiry/effectivity dates appearing therein. LocatioNaL cLeaRaNce 3. thereafter. for the noncompliant business establishments/operators.Further. would suffice the approval of such application for renewal. 2. a locational clearance and temporary permit shall be secured from the city Planning and development office. temporary locational clearance shall be renewed subject to the payment of annual fees and charges. an extension until June 30. then all delinquencies in payment of taxes. the applicant shall execute anew such duly notarized affidavit of Undertaking and shall comply with the terms thereof otherwise his/her business permit is deemed revoked/cancelled. aFFidaVit oF UNdeRtaKiNG 6. c. However. 2006 may be granted. fees and penalties shall be applied.

So oRdeRed.prior to the processing of concerned offices/departments of said application and the submission of the requisite documents for such renewal. ceLSo L. eFFectiVitY: 9. NatURe oF BUSiNeSS PeRMit 8. for failure of the applicant to comply/submit the requisite documents without valid reasons. this administrative order shall take effect immediately. the issuance of a Business Permit shall not in any way be construed to legalize any illegal activity or any illegal act. 2005. done in the city of Zamboanga. december 29. e. F. However. Violation of any existing laws and ordinances shall subject the permit to its revocation/ cancellation being only a privilege and not a right. Philippines. such advance payment shall be forfeited in favor of the city of Zamboanga. LoBReGat city Mayor   Streamlining Business Registration in LGUs .

annex c Sample Business Permit application Form (Front) Streamlining Business Registration in LGUs   .

annex c Sample Business Permit application Form (Back)   Streamlining Business Registration in LGUs .

annex d Sample Business Permits Streamlining Business Registration in LGUs  9 .

oic.: (034) 435-1111 • Fax No. BPLd tel. BPLo License officer iV Ms.annex e List of Key informants and contact details BacoLod citY Hon. Lanao del Norte Provincial office. PLd dr.: (033) 337-3573 • Fax No. officer-in-charge. evelio “Bing” Leonardia.: (049) 531-4554 GeNeRaL SaNtoS citY Hon. cPa. LaGUNa Hon.gov.iligan-city. deputy city administrator Mr. Francisco almanzor.: (083) 554-4212 email: cmo@gensantos@gov. city treasurer Mr. Rogelio Balo.ph iLoiLo citY Hon. Marina G. Salangsang. city administrator engr. No. Nathaniel Bustos. dti tel. acharon.: (063) 221-6758 • Fax No. dumagan.gov. administrative assistant tel/Fax. choy tan. Jr. city Mayor Ms.: (033) 335-3617 0  Streamlining Business Registration in LGUs . Francis teh. Francis cruz. Jerry P. Paalisbo. Licensing officer iii. Permits division chief Ms. No. (083) 301-2747 • Fax No. city Mayor Mr. Municipal Mayor Mr. Refrea. treñas. city Mayor Mr. executive assistant Mr. No. Secretary to the Mayor tel. Minda Usman.ph • www. Silan. dti Ms. Juan B. consultant tel. BPLd Mr.gensantos. LGU department Head Ms. Lawrence L. city administrator Mr. Local treasury operation officer iii (oic-Btd) Mr. Jaime B.: (034) 435-3333 caBUYao. Rodrigo o. cruz. Nos. Karen Kapaw-an. Lacap. Ruben H. ardis Jaculina. Lerma espanola. odi. Pedro B. chief. city Mayor Mr.. Nila aguillo. trade & industry division Specialist. community affairs officer Mr.: (083) 552-7321. Rodilon G. Ben Jimena. No.: (063) 221-9060 • www.ph iLiGaN citY Hon.

dacumos. emilio G. Joan L. Jun Pedro. Belleza. Rodrigo c. it-cPdo Ms. Municipal Mayor Mr. Gregoria Nilda B. tingson. abonal. Municipal Mayor Ms. Maria Feliche c. Zita Pelaez. Lourdes c. Licensing officer iii. eric c. collection Revenue officer i. costina. Sharon d. LRco iV. city treasurer Ms. Mao tel. Baltazar. NaGa citY Hon. Fernando. edgar Mariñas. daodao. Municipal treasurer tel. No. BPLo Ms. assistant chief. BPLo Ms.gov.ormoc.gov. BLFd Mr. Myrna t. city Mayor Mr. BPLo chief Ms.ph.gov. Jessie Robredo. Streamlining Business Registration in LGUs  1 . codilla. BPLo Mr. Ludelina d. No. BPLo Ms. Noel dela cruz.KaLiBo. Municipal treasurer’s office Ms. data controller iV. Ma. 218. chief.muntinlupacity. Gary Llamas. Grace K.: (053) 255-7395 • www. No. Raymar a. aKLaN Hon. city Mayor Mr.: (074) 309-3248 MaRiKiNa citY Hon.naga. Josephine aldea. Naga city investment Board Mr. Statistician ii.ph oRMoc citY Hon. Santos. No. Supervising administrative officer iV Ms. city Mayor Mr. Municipal Planning & development office tel. Bagano. computer Section Supervisor. chief. BPLo. Rebaldo. No.: (02) 543-0809/0810 • Fax No. Licensing officer ii. tabuena. del Socorro. edP office tel.: (036) 262-3241 • Fax No.: (054) 473-2240 • tel. BPLS Ms. Nestor B. apolonio B. elsa M. Ruel oliver.: (02) 862-5316 http://www.ph. 646-2354 MUNtiNLUPa citY Mr. Rochie Soriano. Fongwan.: (036) 221-9060 La tRiNidad. BPLS Ms. BPLo tel.: (053) 255-3242 • Fax No.: (02) 646-2360-70 loc. city Government of Muntinlupa tel. Licensing officer iV. No. Sarah Poniente.: (074) 422-2601 • Fax No. No. BPLo Ms.: (054) 811-1286 • www. BeNGUet Hon.

Head.: (062) 991-3491/4525 • Fax No. Nathan Zulueta.: (086) 826-4131 oZaMiZ citY Hon. orendain Jr. cesar Mandin. Licensing officer iV.. No.ph SURiGao citY Hon. city Mayor Ms. Li. assistant city treasurer Ms. city Mayor Mr. No. alfonso S.: (02) 924-3592 • Fax No.gov. teresa Paler.: (088) 521-1390 ZaMBoaNGa citY Hon. Jeric Roa. antonio G. Feliciano R.quezoncity. Local treasury operation officer iii Mr. Jacinto. Business Permits division Head Ms.: (02) 921-6750 • www. Samson. No. Mayor celso L. communications coordination center Mr. Sr. Voltaire enriquez. chief. Lobregat. city administrator Mr. BPLo chief atty. Josephine Requilme. Jr.. Jr. Belmonte. No. computer division Ms. Head.: (086) 826-0249 • Fax No. city Mayor Mr. Virginia V. assistant city treasurer Ms. cana. Soledad L.: (062) 991-1889 2  Streamlining Business Registration in LGUs . assistant city treasurer for administration Ms.QUeZoN citY Hon.. Permits and Licenses division Mr. Pacifico Maghacot. Qccci Foundation President tel. License and Permit division chief tel. city Mayor tel. aida cipres. Parojinog.. Regina a. city treasurer tel. casurra. dañgin B. Reynaldo o.

585 287.692 252.331 397. Laguna La trinidad. aklan ormoc city MiNdaNao General Santos city iligan city Malaybalay city ozamiz city Surigao city Zamboanga city income class 1st class 1st class 1st class 1st class 2nd class Special city 1st class 1st class 1st class 1st class 1st class 1st class 1st class 3rd class 2nd class 1st class average income for 2000-2003 (in million PhP) 271.984 965.122 565. 20-05 (as of July 29 2005) LGU LUZoN cabuyao.905 616.448 Source: department of Finance – Bureau of Local Government Finance Streamlining Business Registration in LGUs   .annex F income classification of LGUs Per department order No. Benguet Marikina city Muntinlupa city Naga city Quezon city ViSaYaS Bacolod city iloilo city Kalibo.854 79.480 861.012 68.732 570.467 587.671 400.044 699.532 221.

Leano asst. Ma Belen Bonoan international Finance corporation (iFc) League of cities of the Philippines (LcP) Philippine chamber of commerce and industry (Pcci) the asia Foundation (taF) aNNex H the daP Project team team Leader Project Manager Supervising Fellow Support Staff Ms. Jerry clavesillas Ms. Rhodora M. Sevilla Ms. Joanne Q. elena avedillo-cruz Ms. Zamora Mr. dir. Magdalena Fajardo dir. Nuque Ms. Ulla Keppel Mr. Glenda P. Grace Morella Ms.elvira tan Ms. Paz Resurreccion M.Bureau of Local Government Supervision (diLG-BLGS) department of trade and industry Bureau of Small and Medium enterprise development (dti-BSMed) German technical cooperation (GtZ) RePReSeNted BY Ms. Len Sicat Ms.annex G Members of the consultative Body (in alphabetical order) aGeNcY canadian international development agency (cida) city Government of Muntinlupa department of the interior and Local Government . Martina Vahlhaus Program Manager Ms. cubilla   Streamlining Business Registration in LGUs . armando datuin Mr. Shirley t. Joseph Goodings Second Secretary Ms. alip Ms. euan Marshall country coordinator Ms. edgar Marinas Ms. Frances Larla c. Zenaida Pre Ms.

Streamlining Business Registration in LGUs   .

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