Status reports on actions from previous Management Reviews Identification of any strategic or operations changes that affect the System Identification of any policy issues requiring review Status reports on progress towards meeting specific improvement objectives: y Customer Satisfaction y Supplier Performance y Overall System effectiveness including evidence of repeat audit findings or other repeat problems y Overall operational efficiency including an evaluation of the cost of poor quality y Manufacturing process effectiveness and efficiency including performance against customer specified (or other targets for productivity, process capability and cost y Overall product performance including an analysis of actual and potential field failures and their impact on quality, safety, or the environment y Overall product quality including performance against customer specified (or other) targets related to product quality y Overall effectiveness of training completed including skills training, on-the-job training, and employee awareness and effectiveness of employee motivation y Recommendations for improvement and plans By Wes Westberg

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Assess Overall System Effectiveness Monitor Objectives and Operations

Quality/Environmental Manual ................................................... 5
SOP 4.2.2 ......................................................................................... 5 Scope ............................................................................................ 5 Procedures ......................................................................................... 78 Documentation Requirements ....................................................... 79 SOP 4.2 .......................................................................................... 79 Control of Documents .................................................................... 82 SOP 4.2.3 ....................................................................................... 82 Control of Records .......................................................................... 85 SOP 4.2.4 ....................................................................................... 85

Plan & Schedule Management Review Meeting

Significant Impact on System

Analyze Results & Trends

Management Review ........................................................................ 88 SOP 5.6 .......................................................................................... 88 Competence Awareness & Training .............................................. 94 SOP 6.2.2 ....................................................................................... 94 Control of Nonconforming Product............................................. 98 SOP 8.3 .......................................................................................... 98

Issue Management Review Agenda

Prepare Management Review Inputs

Issue Management Review Minutes

Review Inputs & Develop Outputs Action to improve Effectiveness of the System & its processes Actions to improve products Actions to provide needed resources New or revised improvements of objectives

Corrective and Preventive Action................................................ 101 SOP 8.5.2/8.5.3 .......................................................................... 101 Work Instructions .......................................................................... 105 WI-SB-5.2.2 ................................................................................. 105 Work Instructions .......................................................................... 107 WI-DL-6.2.2 ................................................................................ 107 Management Review FC-MR-5.6................................................. 110

Monitor Implementation of Actions Resulting from Management Review

Assess Process for Effectiveness

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13. The quality inspector performs part inspection and looks for (see boundary sample): Correct Color No Forming Flaws (I.E., Excess Carpet, Carpet Wrinkles) y Clean Trim Edge ² No Fuzz Or Debris y Hole Clean ² No Slugs y Cut or punched clean Slots and any additional cutouts. y Overall Appearance Good 14. The quality inspector records the findings (If needed follow SOP 8.3 ² Nonconforming product) 15. The quality inspector also checks for container quantity and correct label y y Rework Instructions: If the tool in the press does not punch the required holes in the S197 Deck Lid remove the part to designated rework area. Rework the part by manually punching the holes using correct size punch 3/16 for the two holes on each side of the release trunk slot and 5/16 for the remaining holes. Revision History

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y Process:

Provides shipping containers as required during the shift


SOP 4.2.2 SCOPE GENERAL The Company is a design-responsible supplier of (name your product here). Our products (name your market here) and therefore the quality and environmental management system adhere to the current ISO/TS 16949 and ISO 14001 standards, and The Company·s quality and environmental policies. The Company has based the Quality Environmental Management System described in this manual to demonstrate our capability (see Section 5) to provide products and services that meet customer and applicable regulatory requirements, and to operate with increased effectiveness and efficiency with the overall aim of enhancing customer satisfaction consistently. We developed Quality/Environmental Systems in accordance with the following four additional types of documents containing recommended automotive industry practices, examples, illustrations, and explanations, to smooth the progress of continual improvement by emphasizing defect prevention and the reduction of variation and waste: y International Automotive Task Force (IATF) Guidance to ISO 9001 and all related documents Quality System Assessment Checklist to ISO 9001 and all related documents

1. The operator uses pre-cut carpet and the operator attaches the tenor frame to the carpet 2. The operator raises the carpet to the cutter and cuts the carpet just above the tenor frame 3. The operator then places the tenor frame central over the tool 4. The operator cycles the press by pressing the two black palm buttons simultaneously 5. When the press finishes its· cycle, the operator removes the parts and the left over material 6. The operator then places the waste material into the compactor 7. The operator inspects the part to verify 15 holes, one slot, and 3 additional cutouts are clean with no slugs or fabric strings or debris. If holes, slots, or cutouts are not punched clean, follow Rework Instruction. 8. The operator burnishes the part edges of extra fuzz (if necessary). 9. The quality inspector performs 1st piece inspection at beginning of shift (If needed follow SOP 8.3 ² Nonconforming product), and records the information 10. The operator then places the finished parts into a shipping container to packaging specifications 11. When the container is full, the operator has the material handler to remove the container and bring an empty one as needed 12. The material handler puts a shipping label on container and moves the container to the inspection holding area Page: 108


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2 General Safety Notes PPE: y y y y Safety Glasses Kevlar Gloves Kevlar Sleeves Knife Company Background The Company.2. The Company·s· Quality and Environmental Policy are available upon request. and encompasses all operations at both of our facilities. City. APPLICATION Our Quality/Environmental Systems comply with all applicable requirements contained in ISO/TS 16949:2002. and the headquarters is located at XXX Some Street. zip. covers the design and provision of all company products.y ISO/TS 16949 Automotive Certification Scheme-Rules for Achieving IATF Recognition and all related documents y y ISO 14001 Environmental Management Systems Requirements and all related documents Customer-specific requirements and guidance documents WORK INSTRUCTIONS WI-DL-6. The Company currently supplies to the following manufacturers: y y XXXX. The following table identifies the requirements not applicable to our organization and provides a brief narrative justifying their exclusion from the scope of our Quality/Environmental Systems: Page: 6 Material Needed: y Stage Material for production: The team leader ensures that the proper tenor frames are available at the beginning of the shift and will check throughout the shift. State. XXXX General Notes Setup includes: y y y y Press (See Setup Sheet) Check Fixture Burnishing Table Final Pack Container Carpet ² Milliken -62 µ roll Where possible we integrated the quality system and the environmental management system to ensure that operations are cost effective and environmentally responsible. established in XXXX. The material handler: y Brings carpet to the press and helps the operator to load the carpet onto carpet feeder Page: 107 .

at beginning of shift. DaimlerChrysler (Chrysler Group) Customer-Specific Requirements for Use with ISO/TS 16949:2002 y y y  Customer Reference Manuals: y y y Page: 106 APQP-2. The operator cycles the press by pressing the two black palm buttons simultaneously 7. and after the removal of the part from the over bend fixture 10. through reference in this manual. Raise carpet to the cutter and cut the carpet just above the tenor frames 5. the operator calls the material handler to remove the container and bring an empty one 12. When the press finishes its· cycle. Quality management systems ² Fundamentals and vocabulary ISO 9001:2000. Quality management systems ² Requirements ISO 9004:2000. General Motors Customer Specific Requirements . Place the both tenor frames central over the cavities (one tenor frame per two cavities) 6. Reference Documents The following external documents contain provisions. constitute provisions of our Quality/Environmental Systems: y y y ISO 9000:2005. Attach both tenor frames to the carpet and cut the carpet between them 4. Part inspection 14. Production Part Approval Process (PPAP Fourth Edition) Page: 7 . the operator removes the parts and the left over material 8. Potential Failure Mode and Effects Analysis (FMEA Third Edition) PPAP-4. The material handler puts a shipping label on container and moves the container to the inspection holding area 13. Ford Motor Company Customer-Specific Requirements for Use with ISO/TS 16949:2002 CSR-GM. Advanced Product Quality Planning & Control Plan (APQP) FMEA-3. The operator then places the part on over bend fixture and the waste material into the compactor and presses the green palm buttons simultaneously 9. Quality management systems ² particular requirements for the application of ISO 9001:2000 for automotive production and relevant service part organizations CSR-Ford.3. The quality inspector performs 1st piece inspection. Quality management systems ² Guidelines for performance improvements  Customer Specific Requirements: y ISO/TS 16949:2002. Pack and label Revision History 1. When the container is full.ISO/TS 16949:2002 CSR-DC. The operator then places the finished parts into a shipping container 11. which.

industry.2 Important General Safety Notes PPE: y y Safety glasses Gloves Important General Notes Setup includes: y Press Carpet Cutter Over Bend fixture Check Fixture Final Pack Container 2. The SPC Reference Manual. Two frames are required Process: 1. Quality Management System GENERAL REQUIREMENTS The responsibility belongs to Top Management for defining the organization·s quality and environmental policy and to ensure the documented. Acronyms. Checklist to ISO/TS 16949:2002 TS-GS. Second Edition. Terms and Definitions. Addresses additional control chart methods and tools MSA-3.y y y SPC-3. and region and referenced throughout our Quality/Environmental Systems are contained in Appendix A. Page: 8 y y y y Stage Material for production: 1. and definitions given in ISO 9000 as supplemented by terms defined in ISO/TS 16949:2002. Quality System Assessment Checklist. and understood throughout the organization. Measurement Systems Analysis (MSA) TS-QSA2. communicated. Material handler brings carpet to the press to be loaded onto carpet cutter 3. Terms and Definitions Our Quality/Environmental Systems uses the same internationally recognized terms. The material is automatically loaded onto conveyor and into oven while the operator prepares the carpet for insertion into the press 2. Section 3. and definitions unique to our organization.2. Material handler brings material to conveyor and setup in proper position for conveyor load 2. has an improved flow and 2. vocabulary. IATF Guidance to ISO/TS 16949:2002 WORK INSTRUCTIONS WI-SB-5. terms. Provide shipping container 4. Management review meetings. Statistical Process Control (SPC) Note: 1. The operator uses the controls to roll out the carpet long enough to place the tenor frames on the carpet Page: 105 . include the Quality and Environmental policies and objectives for continuing suitability. customers. 3. Reinforces the need for a systemic approach to analysis of variation in data 3. vocabulary.

and satisfies Quality/ Environmental Systems requirements of ISO900/14001. They are very generic in nature. GENERAL REQUIREMENTS ² SUPPLEMENTAL We also recognize the significant role that subcontractors play in achieving desired results and recognize that we must ensure proper control over outsourced Quality/ Environmental Systems processes (Section 7). Our Quality/Environmental Systems is part of our overall management system. Specific responsibilities for and the sequence and interaction of our key Quality/Environmental Systems processes are detailed in the Standard Operating Procedures (SOPs). controls. by defining and managing: y Process inputs. and y Interfaces between interrelated processes to ensure system effectiveness. and related processes for providing products and services. many of which contain or reference deployment flow charts depicting the process or procedure described in the narrative SOP. We have adopted the process approach advocated by ISO 9000. Appendix A contains a List of Key Quality/ Environmental Systems Documents. Our flowcharts depict outsourced processes and procedures describe the governing of their management in documents referenced in applicable SOPs. which meet or exceed customer requirements.Work Instructions This booklet contains sample Work Instructions. which establishes documents and implements our quality policy. and outputs to ensure desired results are achieved. including all SOPs and other key Quality/Environmental Systems documents. Page: 104 Page: 9 .

monitoring. We track preventive actions on the Preventive Action Log. Quality/Environmental Systems documents and data may be in hard copy or electronic media. and continually improve its effectiveness. The Company recognizes that control of any outsourced processes is necessary in order to ensure the product conforms to customer requirements. We initiate Preventive Actions because of. SOPs. The Management ensures that adequate resources and information necessary to support the operation. through the Management Team. If a corrective action is initiated because of the analysis will be tracked through the corrective action format. or technology changes. We will make records of the analysis available upon request. We review preventive actions during regular management review meetings. This quality manual. the APQP process. we identify and document in this Quality/ Environmental Manual. including their sequence and interaction with other processes.DOCUMENTATION REQUIREMENTS GENERAL The Management. TPM activities. is responsible to implement and maintain a quality and environmental management system. including the implementation and control of the Environmental Management System. Management gives individuals total support and the necessary authority to perform the assigned tasks. and analysis of these processes is made available and actions necessary to achieve planned results and support continuous improvement. lessons learned follow up. measuring. Lean activities. Management reviews the identified and documented indicators for measurement and analysis to assure effectiveness and efficiency. Analysis of customer returned rejects begins upon receipt of the defective material. Each Department Manager is responsible for evaluating and adjusting resource requirements to efficiently execute assignments and accomplish goals defined in the business plan. and managed in accordance with ISO and customer requirements. Quality/Environmental Management System processes. and other internal and external documents and data Page: 10 We retain all forms used in the corrective and preventive action procedure for active life of the product for reference to prevent reoccurrence. Revision History Page: 103 .

storage.e. Pertinent records from our subcontractors are an element of this. the quantity defective. Quality. We monitor the corrective action for thirty days to assure that the action taken has been successful. This manual also shows our justification for any exclusion from ISO/TS 16949:2002 requirements (Section 1) and defines the overall sequence of between our key Quality/Environmental Systems processes. We inspect and inventory all suspect parts. Corrective/Preventative action reports must be complete through interim corrective action within three days of issuance. The team will utilize mistake-proofing methodology to the degree appropriate to the magnitude of the problems and commensurate with the risks encountered. Manufacturing. A team will determine permanent corrective action within 7 days of issuance. perform. QUALITY MANUAL This manual is that part of our Quality/Environmental Systems defines the scope of our Quality/Environmental Systems and documents the policy. within twenty-four hours of the receipt of the notice of concern.) are updated to permanently implement the changes required by the corrective or preventive action. and other internal and external documents and data as appropriate and needed to manage our systems (Section 4). The root cause of the problem is established and documented after the initial write up. job descriptions. and processes needed to implement our quality policy and achieve our quality objectives. diagrams. The corrective action team determines the period to verify the effectiveness of the corrective action is to be by. etc.If future shipments are to be certified. The quantity checked. CONTROL OF DOCUMENTS Quality/Environmental records represent information that demonstrates conformity to Quality/Environmental Systems requirements and effective operation of The Company·s· Quality and Environmental system. etc. If the action is successful. and disposition of stock are determined and recorded. We use Statistical methods (i. We review all corrective actions during management review meeting. We also issue and control work instructions. x-bar and r charts. We use SOPs and flow charts to document and define the key Quality/Environmental Systems processes. procedures.6. work instructions. retrieval. or verify work affecting product quality. Each Process Owner is responsible for identifying which records they consider quality and environmental records and for collection.0 Procedure An immediate (possibly temporary) fix is developed and implemented with documentation. needed to manage. and the customer (if applicable) must establish a method and duration.) when applicable. appropriate documents (procedures. protection. and the retention and disposition of these records Page: 102 Page: 11 .

Record retention must satisfy both regulatory and customer requirements. distribution. ENGINEERING SPECIFICATIONS The Program Manager oversees our process for assuring the timely review. Page: 12 CORRECTIVE AND PREVENTIVE ACTION SOP 8. The information Quality Manager has overall responsibility for ensuring that all Quality/Environmental Systems documents.5. 3.Quality and Environmental records are legible.2/8. and retrievable f) Ensure that identified external documents (including customer-engineering standards/specifications) have controlled distribution g) Prevent the unintended the use of obsolete documents. readily identifiable. including internal rejections.2 FOMCRLOG SOP 8. d) Ensure that relevant versions of applicable documents are available at points of use. c) Identify the current revision status of documents.0 Purpose This procedure provides a systematic means in which quality problems will be eliminated. e) Ensure that documents remain legible. as well as ISO or TS requirements.5.2. b) Review. problems from subcontractors and customer complaints.3 FOPARLOG Concern Report (MCR) Material Concern Report Tracking Log Control of Nonconforming Product Procedure Preventative Action Log Page: 101 . The Top Management Team is responsible for analysis of customer-rejected material. and implementation of all customer-engineering standards/ specifications and changes based on customer-required schedule. unless otherwise directed by the customer.0 Application This procedure applies to all quality problems. and re-approve documents.3: a) Approve documents for adequacy prior to issue.3 1.0 Associated Materials FOCAR 8. The Company uses a Product Data Management system to manage and control engineering records and data (see SOP 4. 5.5. When we reach retention time. 2. below includes forms used to create controlled quality records as detailed in procedure SOP 4.3). readily available and retained for a specified period in Quality Record Matrix.0 Definitions Not applicable 4.0 Responsibility It is the responsibility of the Quality Manager to manage the corrective/preventative action.2. and to apply suitable identification to them if they are retained for any purpose. The format utilized will be an 8D. update as necessary. records should be disposed of accordingly.

3.4 details procedures necessary to control Quality/Environmental Systems records that. Production personnel complete sort or rework. number of acceptable/ unacceptable parts. Identify.2. or instructions used to perform an activity. etc. or equipment used in the making of the product e) Personnel. There are four possible determinations of inspected product: y y y y Acceptable Product ² green check mark Acceptable Product . or they affect PPAP documents. CONTROL OF RECORDS Quality/Environmental records represent information that demonstrates conformity to Quality/Environmental Systems requirements and effective operation of The Company·s· Quality and Environmental system. including identification of the individual performing the activity. Unacceptable Product (placed in red ´SCRAPµ container / on rack) Questionable Product (QA disposition required) The Company considers reviews timely if performed within two working weeks of receipt. Revision History Page: 100 . A Quality representative records the results of the inspection and rework on the Material Concern Report listing the method of rework. we submit an updated PPAP. d) Identification of material.2. No rework shall be visible on the exterior of the product. When a change involves standards or specs that are reference on design records. parts. drawings. Maintain Records of the quantity and expiration date. Remove Conforming materials from the container and returned to production flow. including revision or date of document. Record Scrapped material in the Scrap Log and the Material Concern Report. all material shipped under a customer concession or deviation will be. Pertinent Records from our sub-contractors are an element of this. (Section 7) MASTER LISTS We define requirements for the establishment and maintenance of Master Lists of internal and external Quality and Environmental Systems documents in SOP 4. date. material or equipment qualifications f) Pertinent technical records from sub-contractors Page: 13 Quality disposes of questionable product and records the final counts and outcomes. Scrap Nonconforming materials or reworked accordingly. are prepared to document: a) Results of processes performed. as a minimum. Quality or a member of management will provide written instructions to the employee conducting these activities. SOP 4. employee responsible for reprocessing.The Production Supervision and Quality Manager determine the disposition of the non-conforming material and record it on the Quarantine Area Record.some rework necessary with written instructions & records. as required by the customer. Records may be in the form of hard copy or electronic media. The designated Quality Representative re-inspects the material. b) Product/process evaluation/acceptance criteria c) Procedures.

Disposition of records also includes their disposal. We provide evidence of commitment to the development. implementation.0 Associated Materials FO 8. Management Responsibility Management commitment The Quality Department is responsible for maintaining and analyzing data from NC material activities. and improvement of our Quality/ Environmental Systems in very tangible ways: Our quality policy statement (Section 5) documents and communicates the importance of meeting or exceeding all applicable requirements (including customer. issue a Material Concern Report at the time of occurrence) We move non-conforming material to the Quarantine Area and a member of the quality department or Production Supervision.5.3 NCMR Material Concern Report SOP 8. We communicate and deploy our quality policy and objectives throughout the organization through individual performance objectives established and reviewed during employee performance reviews (Section 5 and 6).3 Quarantine Area Record 6. and corporate level improvement objectives. up to the disposition section. along with the management team. sorting or even sending a company representative to their site to protect their interests. The Quality Manager will take Actions such as stock returns and replacement.2 Corrective/Preventive Action Procedure FO 8.0 Procedure When finding nonconforming material. regulatory and legal requirements) through continual improvement of our processes. Records controlled include customer-specified records. We ensure understanding. including materials and services provided by vendors. and services. Page: 14 . The Quality Manager is responsible for notifying the customer of non-conforming material found after shipment or use has started. and maintenance of our quality policy at all levels of the organization through widespread printed distribution of our quality policy statement. the Quality representative or production supervisor identifies the container(s) with an initial Material Concern Report. (If material is part of an accumulation.2. The Program Manager/Production is responsible for managing the customer authorization of products or processes and the procurement of a deviation or concession.4 contains related procedures and responsibilities to ensure: y y y y y Record controls established satisfy all regulatory and customer requirements. completes the Quarantine Area Record. 5. that differ from those currently approved according to the Production Part Approval Process Manual. This managing includes the procurement of a deviation or concession from the customer if changes to the product differ. Page: 99 The Managing Director. through periodic management review of the quality policy statement. products. implementation. is responsible to communicate the importance of meeting customer as well as statutory and regulatory requirements.RECORDS RETENTION SOP 4.

0 Application This procedure applies to. work-in-progress.0 Definitions Nonconforming Product: Material (e.) Suspect Product: All material having the same lot number as known nonconforming product. in-house rejections. but is not limited to. These customer focused communications and interactions ultimately yield clear. and converted into requirements (Section 7). Our quality policy statement indicates our commitment and focuses on what is important to us as an organization: achieving customer satisfaction. visual. etc. customer rejection / returns or material received from a supplier. Page: 98 All managers demonstrate their commitment to the development and improvement of the Quality/ Environmental Systems through the provision of necessary resources (Section 6). melt flow. purchased components.. explicit customer requirements and expectations in the form of a contractual agreement or customer order. PROCESS EFFICIENCY Top management reviews product realization and support processes to assure both effectiveness and efficiency during management reviews (Section 5). etc. CUSTOMER FOCUS Customer requirements are determined during Quoting and Contract review processes. unidentified or suspect material. the Managing Director has overall responsibility for ensuring that specified and unspecified requirements are determined. 3. resin. understood.. and through their proactive involvement in our continual improvement activities (Section 8). It is clearly (visually) identified and quarantined or segregated to prevent inadvertent use or installation. through their involvement in the internal audit process.CONTROL OF NONCONFORMING PRODUCT SOP 8. We place emphasis on improving both effectiveness and efficiency of our key Quality/Environmental Systems processes. dimensions.g. Material is reviewed and disposition is determined by management and quality. Top Management ensures that we meet these requirements with the aim of enhancing Customer Satisfaction.0 Responsibility The Production Supervision and Quality Department are responsible for following documented procedures and work instructions for product that does not conform to specified requirements. 2. 4.3 1. through Customer feedback and the following activities: y The Company continually monitors and measures customer complaints and other customer input/ feedback to identify opportunities for improvement (Section 8).) that does not meet established parameters (e. and it prescribes the Page: 15 y y .0 Purpose This procedure provides a method to control nonconforming material at any location in the S Group and to eliminate its potential for unintended use or delivery.g.

Make statement 2. QUALITY POLICY We will Accomplish Our Objective through Customer Satisfaction by Providing: 1. is reviewed for continuing suitability during management review meetings (Section 5). Make another statement Page: 16 Page: 97 . and reinforcement during annual employee performance reviews (Section 6). products. We control our quality policy statement by including it in this manual. including contract or service personnel. y On-The-Job training is provided for all personnel. our quality policy statement acts as a compass in providing the direction and a framework for establishing key corporate level performance measures and related improvement objectives. Moreover.method by which we accomplish this: by continually improving processes. Determine Effectiveness of Training One or more of the following determines training effectiveness: y y y Review of Salaried and Hourly Evaluations Post-training tests. (Section 5) y We ensure that our quality policy is communicated and understood at all levels of the organization through documented training. QUALITY OBJECTIVE Our objective is to satisfy all of our customers with quality products and services. and along with all policies contained in this manual. when applicable Employee on the job performance y Revision History QUALITY/ENVIRONMENTAL POLICY Management review meetings checks the Quality and Environmental policies and objectives for continuing suitability. and services to ensure they consistently meet or exceed requirements. regular communication. in any new or modified job.

This review occurs concurrently with the employee·s performance evaluation or upon need. The business plan includes short and long-term goals relating to quality and environmental policy objectives. including those needed to meet product requirements. The Company employees and their manager/supervisor shall review the employees training status to determine training needs. and give an assessment test (if applicable) upon completion of the course. to encourage customer satisfaction and overall growth of the organization. efficiency. as information is available. The quality manual documents the necessary processes that define the planning process for quality/environmental management system and objectives. Objectives may include the following possible measures (Section 5): y y y y Customer Satisfaction: Managing Director (Section 8) Supplier Performance: Materials Manage (Section 7) Quality/Environmental Systems Effectiveness: ISO Management Representative (Section 8) Overall Operational Efficiency and Manufacturing Process Efficiency (Section 5 and 6) Page: 17 . The Company·s Management Team annually reviews business plan and revises. It is the responsibility of the TS-16949 Management Representative to measure the extent to which our personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives. as appropriate. and charting of performance measures (Section 6). customer feedback.0 Associated Materials Orientation Manual Job Descriptions 6.evaluation form.0 Procedure Identify training needs. productivity. and defines timeframes to achieve each goal. We also have methods to track update and revise fall under the Continuous Improvement Process. We accomplished Benchmarking formally and informally via trade shows. Provide Training One or more of the following provides formal training: y y y y Identified The Company Trainers Professional / Industry Organizations or Societies Local Community and Trade Schools College and University Sponsored Classes Page: 96 PLANNING QUALITY OBJECTIVES The Managing Director and Operations Manager ensures (established at relevant functions and levels within the organization) that quality and environmental objectives and measures are documented in a business plan. The Company benchmarks trends in quality. 5. It is the responsibility of the Manufacturing Supervisor to inform personnel whose work affect quality of the consequences to the customer of nonconformity to quality requirements. and effectiveness are. reading material.

relevance.y y y y Training Effectiveness and Employee Awareness: Human Resource Director (HRD) with input from the Training Manager (Section 6) Product Performance: Program Manager (Section 7) Effectiveness of Manufacturing Processes: Production Manager (Section 7) Product Quality: Quality Manager (Section 8) limited to. Salary Employees: Human Resource Department shall maintained records of salary training needs and training received by active employees performing activities affecting quality. (Section 7 and 8) b) Manage and control facilities. They evaluate content of the courses through a training feedback and Page: 95 Quality objectives ² Supplemental: Top management utilizes the management review process (Section 5) to define quality objectives and measurements to include in our Business Plan and used to deploy our quality policy. c) Develop and implement Advanced Product Quality Planning (APQP) practices and procedures in accordance with ISO/TS 16949:2002. These records include. and associated customer specific requirements documents. Page: 18 . Each salary employee has an individual training record. Evaluating Training Needs All employees (salaried and hourly) must complete the specific orientation program administered by the Human Resource Department. Evaluating Training The Human Resource Department continually assesses the training courses offered internally. which the Human Resource Department maintains. training matrices and copies of training certificates. driven by the following objectives we strive to achieve as a Full Service Supplier (FSS) to the automotive industry: a) Achievement of Zero Defects and 100% on time delivery performance. (Section 7) d) Provide objective evidence that all supplied products and services satisfy all AIAG Production Part Approval Process (PPAP) requirements. training matrices and copies of training certificates. We base specific measurable objectives on achievable performance within a specified period. PPAP-4¸ (Section 7) as required including acceptable process capabilities for all Special/Control Characteristics that have been established. quality systems and personnel to consistently and cost effectively produce products and furnish services that meet customer needs (Section 7). and importance of their activities and how they contribute to the achievement of our overall quality objectives. All employees have training in awareness. APQP-2. Safety Training All employees receive safety training Specialized Training Employees requiring specialized training in areas affecting quality shall receive the training needed per job description. processes. The employee·s manager/supervisor in the performance review process determines individual training needs. but are not limited to. including the AIAG ´Advanced Product Quality Planning and Control Planµ reference manual. We inform personnel whose work affects quality about the consequences to the customer of nonconformity to quality requirements.

Each job description identifies the competence level/ education. We maintain our management review process and internal audit process ensure the integrity of our System when we plan significant changes and implemented that affect our key Systems. 2. SPC-3. projects. all applicable environmental laws and regulations of the jurisdictions in which we do business (Section 6). which the Human Resource Department maintains. Page: 19 . (Section 8) Conduct operations in conformance with. or contracts whenever customer requirements exceed the capability or intent of the product/service realization and support processes described in our Quality/Environmental Systems (Section 7). (Sections 5. (Section 8) Be committed to continuous process improvement by emphasising reduction of part-to-part variation and the elimination of all waste. (Section 7) Utilize appropriate statistical techniques for on-going process control and improvement as established in the AIAG ´Statistical Process Control (SPC)µ reference manual.2 1.0 Definitions Not applicable 4. and improving systems.COMPETENCE AWARENESS & TRAINING SOP 6. or to exceed. the training provided.0 Responsibility Job Description Each position has a written job description maintained by the Human Resources Department. Meet customer requirements by controlling and using returnable packaging. and 8) The Quality Manager develops appropriate quality planning documents for specific products. but are not Page: 94 e) f) g) h) Note: In the absence of any specific instructions. 3. and through the provision of resources needed for its effective implementation. Each hourly employee has an individual training record. (Section 7). as appropriate.2.0 Purpose The system described in this section is used to ensure that all personnel performing activities affecting quality shall have their training needs identified and. These records include.0 Application The scope of this procedure incorporates the training of all employees performing quality related activities. and associated customer specific requirements documents. maintaining. QUALITY MANAGEMENT SYSTEM PLANNING The Quality/Environmental Systems planning process involves the establishment and communication of our quality policy and objectives through issuance of this manual and its associated procedures. we will default to a level 3 PPAP submission. skills appropriate required for the position. 6. Training Records Hourly Employees: Records of hourly training needs and training received by active employees performing activities affecting quality shall be maintained by the Human Resource Department. of. This manual constitutes our overall plan for establishing.

AUTHORITY. development and communication of our quality policy. Top Management is responsible for Business Planning.0 Records Management review records must be as comprehensive as possible. and concluded the review with appropriate decisions and actions. absent participants. Corrective and Preventive Action Associated Records Management Review Report: Record of the management review meeting. and any actions initiated to implement the conclusions and policies.2.0 8. Management Review Report Documented using form FO-MRR-5.4 Operational Procedure. processes. They will be the sole evidence that the agenda of the review was completely covered. The report is prepared by the Quality Manager and is distributed to the attending and. We document the Management Review output in the Management Review Report based on form MRR 5. if any.2 Operational Procedure.2.RESPONSIBILITY. MANAGEMENT All managers are responsible for execution of the Business Plan and implementation of the policy. sets direction and ensures the success of our business through the clear definition and communication of Quality/Environmental Systems responsibilities and authorities. and retention period for management review records. Control of Records The location.1. AND COMMUNICATION The Managing Director (MD). conclusions.0 Referenced Documents 5.6. Quality Objectives Matrix: We document Record of established quality objectiveson the title page of the Management Review Report (MRR 5. with the help of department managers.5. policies and changes.6) Revision History Page: 93 .4. Control of Records SOP 8.1. Operational Procedure SOP 4. Quality/Environmental Systems Planning including the establishment and deployment of objectives (Section 5). the provision of resources needed to implement and improve Quality/Environmental Systems and management reviews (Sections 5 and 6).6. The interrelationship of Top Management and other key personnel is depicted our Organization Chart.1 Management Review Report Form SOP 4. to include presented and discussed topics and issues. Other members of Top Management include: y y The Operations Managing and The Human Resource Director 7. and systems Page: 20 9. RESPONSIBILITY FOR QUALITY Overall Quality/Environmental Systems responsibility and authority is as follows: TOP MANAGEMENT Members of Top Management are ultimately responsible for the quality of The Company·s· products and services since they control the systems and processes accomplished work.6.

time frame. This method is most suitable for implementing long-term improvement goals. or delegated responsibility for product quality (Section 7). This type of action is most suitable for minor improvements that we can implement quickly.6. Personnel responsible for product quality have the authority to stop production to correct quality problems (Section 8). Improvement of quality performance. job descriptions. etc.2. We normally use CARs for improvements related to specific actual or potential product or process nonconformities. including the establishment and deployment of operational level objectives (Section 5). and the provision of resources needed to implement and improve these processes. and other necessary resources. Corrective or preventive actions Documented in the Corrective Action Request (CAR) form (FO-NCCAR-8. and Improvement of products and/or services to better meet customer requirements and increase customer satisfaction We define these improvement actions implemented as: Management review actions Documented in the Management Review Report (FOMRR-5.5. Page: 21 . We identify resource needed for implementing improvement actions These include assignment of responsibility. MANAGEMENT REPRESENTATIVE The Company has appointed Quality and Environmental Management representatives for each system. Managers also conduct employee performance reviews (Section 6). and do not directly related to product or process conformity. and allocation of human. Detailed responsibilities and authorities for Quality/ Environmental Systems implementation and improvement are contained in lower level documents referenced throughout this manual and other Quality/Environmental Systems documents including procedures.3) and processed in accordance with procedure SOP 8. EMPLOYEES All employees are responsible for the quality of their work and implementation of the policy and procedures applicable to processes they perform.6. Assigned to. Management ensures the staffing of all production shifts with personnel in charge of. Management with responsibility and authority for corrective action promptly notifies employees of non-conformities (Section 8).2.0 y y y Management review output Improvement of the quality management system.1) in the Actions. Quality objectives Documented on the title page of the Management Review Report (refer to Section 6 of this procedure). The management representatives have the responsibility and authority to: y Ensuring that the ISO system processes needed for quality and environmental management systems are established. All managers are responsible for planning and controlling Quality/ Environmental Systems processes within their area(s) of responsibility. Corrective. equipment. and Preventive Actions. Page: 92 described in this manual. and Due Date columns. technical knowledge. work instructions. flow charts.

We carry any quality objectives into the next period and any new objectives established by the review meeting and document in the Quality Objectives Matrix on the title page of the Management Review Report. y Ensuring the promotion of awareness of customer and environmental requirements throughout the organization (Section 5) The Environmental Management Representative is responsible for documenting and responding to relevant communication from external parties. and any other such issues related to the quality management system.implemented. from contract review through production INTERNAL COMMUNICATION The Company uses a variety of tools. or when changes within or outside the company render the policy inadequate or inappropriate. and its policies. and corrective/ preventive action processes (Section 8). We review the principal quality policy to ensure its continuing suitability. bulletins. Quality objectives and quality policy An important role of management reviews is to establish quality objectives and to review progress toward achieving the objectives and fulfilling the quality policy. 5. At the end of the meeting.0 other operations and activities. objectives and significant environmental aspects. and maintained in accordance with their respective standards (Section 5). and the status and importance of quality activities. and records their status in the Status Next Management Review column. Page: 22 . including but not limited to workplace meetings. new employee orientation. compare their status and performance with preceding periods. When an objective is not achieved. continual improvement. and regular formal and informal communications as follows: y The ISO Management Representative posts information on quality bulletin boards throughout the facility to convey information regarding customer requirements. reduce its target value. The policy is changed when the goals expressed in the policy have been achieved. and specific training sessions to communicate internal information about the effectiveness of our quality and environmental management system. market and customer response to the quality effort. Quality presents the status of quality objectives established by the previous review (those objectives are documented on the title page of the Management Review Report). and identify areas where improvement is required. Page: 91 y CUSTOMER REPRESENTATIVE The Program Manager will ensure and address customer requirements and will represent the needs of the customer internal functions. the internal audit process (Section 8). the participants decide whether to drop the objective. memos. We communicate information regarding Quality/ Environmental Systems processes and their effectiveness through documented training (Section 6). or extend the target due date. the participants discuss the issues. Following each presentation. Quality objectives are established to improve performance and/or the quality system and thus fulfill the quality policy and other organizational goals and aspirations.

Internal quality audits Quality presents results of internal quality system audits. This includes summaries of results for the cycle. (Section 5) Page: 23 . supplier quality performance. capacity.4. adequacy. In addition to the topics listed above. and applicable statutory/regulatory requirements. and productivity data. reviews (Section 6). The Human Resources Department posts information on employee bulletin boards throughout the facility to convey information regarding employee benefits. Customer feedback and complaints Customer Service presents summaries of customer feedback and customer performance. which we convey and reinforce during employee performance. Corrective and preventive actions: Quality presents the most important corrective and preventive actions implemented through the period. Recommendations for improvement Quality concludes the input phase of the review with recommendations for improvement. the frequency of audit findings against particular elements of the quality system and discussion of significant findings. We retain meeting records. are responsible for establishing internal communications as needed to convey to their employees the relevance and importance of their activities. All managers and supervisors. Edit the scope of the quality performance data as appropriate. and effectiveness of our Quality/Environmental Systems in accordance with procedures detailed in SOP 5. Changes and quality system planning Quality highlights any product. MANAGEMENT REVIEW Top Management conducts formal review meetings at least quarterly to ensure the continuing suitability. and related statutory/regulatory requirements.Analysis of Data. and the status of pending actions. and coordinate with ISO/TS 16949 Element 8. involvement opportunities. programs. the management review may also consider such issues as cost of quality and non-quality. or other operational or organizational changes that affect the quality system and proposes specific actions to update or modify the system in response to these changing circumstances. (Section 8) The Company record review results provide at a minimum. The Managing Director or designee chairs the corporate reviews and top management from all relevant functions attends. integration of the quality system with Page: 90 y The Company uses internal audits (Section 8) to reinforce or communicate appropriate information to employees.6. Communications regarding how employees contribute to the achievement of objectives. typically this information is conveyed through production team meetings and cross-functional improvement projects (Section 8). The Operations Manager posts information on safety bulletin boards throughout the facility to convey information regarding the status of the Safety and Environmental Management Program. process. evidence of achievement of quality/environmental objectives and customer satisfaction. including analysis of trends.

plant. corporate level. on-time Page: 89 . we present the following information and data for review: Follow-up actions from previous reviews Quality reports on the status of action items from the previous meetings. and strategic or operational changes that could affect the QEMS. Section 6) as an essential part of our continual improvement process (Section 8). At a minimum. Those managers who are unable to attend shall receive minutes of the review meeting and. We document the agenda on the cover page of the Management Review Report. The Company holds review meetings at least monthly to review plant specific data and process effectiveness indicators. The Operations Manager and Quality Manager must always attend. Engineering. all applicable requirements of the QEMS. and opportunities for improvement. changed. Production. and environment. follow-up actions from earlier management reviews. Actions which are not completed may be extended with a new due date. safety. facility and equipment.e. or abandoned. after reviewing the minutes. may submit their input and comments to the Quality Manager. effectiveness and/or efficiency improvement objectives (Section 5) documented in prior Page: 24 Attendance The Quality Manager chairs the Management Reviews attended by Management. Agenda The agenda for management review meetings covers at least all items listed in Section 4 of this procedure.The Quality Manager ensures that review includes analysis of actual and potential field failure and their impact on quality. reassigned to another person/function. related performance trends. and an assessment of the suitability and effective of support processes (i. Management review input At a minimum. QUALITY SYSTEM PERFORMANCE Each management review includes all requirements of the Quality/Environmental Systems including monitoring of quality objectives (Section 5). we use these results to demonstrate achievement of the quality objectives in our Business Plan and customer satisfaction with supplied product. No more than one manager may be absent from the meeting. At a minimum. regular evaluation of the cost of poor quality (Section 8) . REVIEW INPUT The management review meeting includes a review of our quality policy (Section 5). This includes rates of process and product nonconformities. We record reasons for the failure to implement the action and any decisions regarding continuation of the action in the Management Review Report. identifying opportunities for improvement and corrective and preventative actions. The primary output of management review meetings are management actions taken (Section 8) to make changes or improvements to our Quality/Environmental Systems and the provision of resources needed to implement these actions. Process performance and product conformity Quality presents quality performance data. and Purchasing. results of self-assessments (Section 8).

capital expenditure review. REVIEW INPUT ² SUPPLEMENTAL.0 Definitions None 4. and recording management reviews of the quality management system. management reviews (and/or specified in our Business Plan) and reviewed for status and continuing suitability.0 Purpose The purpose of this procedure is to provide for a system and instructions. as well as through the results of internal audits of the quality and environmental Page: 25 Page: 88 . management reviews are conducted twice a year. performance measurements. improvement of product related to customer requirements. RESOURCE MANAGEMENT PROVISION OF RESOURCES The Company. Resource requirements identified during the Business Plan Process. Review Input. 3. In response to changing or special conditions and events. We conduct the additional review in September. determines its resource needs and provides the resources to implement and maintain the quality management system and continually improve its effectiveness. We accomplish verification of work through budget comparisons. and provision of resource needs. 2. those named in Section 4. Per SOP 5. and advanced Quality/ Environmental Planning. through the maturation phase of the quality system). and to enhance customer satisfaction by meeting customer requirements. The Program Manager provides an analysis of actual and potential field-failures and their impact on quality..6.MANAGEMENT REVIEW SOP 5. through the Management team. safety or the environment as an input to the management review process.6 1. Quoting process. For the first two years (i. We conduct the annual review in March.e. outputs from management review meetings include new/revised corporate level improvement objectives and any related actions required for improvement of the Quality/Environmental Systems and its processes.0 Application This procedure applies to all activities comprising the quality system. and to assign responsibilities for scheduling. the Operations Manager may call for unscheduled extraordinary reviews. In addition. of this procedure. REVIEW OUTPUT At a minimum. conducting. and in particular.0 Procedure Frequency and Scheduling Quality performance and the quality management system and reviewed at least once a year. we record the results of management review meetings and the ISO Management Representative maintains the records.

Equipment and other Infrastructure Planning Contingency Planning Work Environment. tooling records.provided through our budgeting and other business management processes including: SUBJECT y y y y y y y y y y y y y y y y Quality/Environmental Planning Business Planning Human Resource Planning Plant. Services and Vendors) Production. and Service Provision Planning Measurement Systems Planning (including the conduct of MSA) Measurement. Facility. Revision History The MD. (Section 5) Page: 26 Page: 87 . purchase orders and amendments. and Safety Planning Product Quality Planning (including Advance Product Quality Planning) Planning of Customer-related Processes Product and Manufacturing Process Design and Development Planning Planning of Purchased Product (Materials. other than production part approvals. monitors and measures overall operational efficiency (including the cost of poor quality) and provides related input and recommendations that may affect Quality/ Environmental Systems effectiveness to Top Management for review and action. and Improvement Planning (including the use of SPC) Organizational Continual Improvement Planning Manufacturing Process Continual Improvement Planning Obsolete documents. Analysis. we shall maintain them for the length of time established by the corresponding Department Manager and in accordance with minimum customer requirements. with input from other responsible managers.

The Quality Department ensures quality records are available for evaluation by the customer for the stated period. The retention duration listed is a minimum retention.6 SOP 7. (SOP 6) Page: 27 . AND TRAINING The Company maintains a Training/Competence Matrix for personnel by job description.0 Associated Materials AIAG APQP AIAG FMEA AIAG MSA AIAG SPC AIAG PPAP SOP 5.2. 5. skills. It is a four-quadrant system.0 Procedure The responsible personnel and/or departments ensure the validity and completeness. All personnel understand the importance of their activities and their contribution to the achievement of the quality and environmental objectives. The status of archived records is determined and appropriate records are disposed of annually. We might retain the records longer for reference at the discretion of the responsible party. the experienced person or member of management continues to observe the new person. experience and competence.2. Page: 86 Advanced Product Quality Planning Manual Failure Mode Effect Analysis Manual Measurement Systems Analysis Manual Statistical Process Control Manual Production Part Approval Process Management Review Procedures Contract Review Procedures Internal Audit Procedure Quality Records List HUMAN RESOURCES GENERAL The Company ensures that all employees who perform activities that may affect product quality or have significant impact on the environment have the appropriate training.2 SOP 8. COMPETENCE. This Competency Matrix is available to persons assigning work. We utilize a ´mentorµ system for the first of four phases with an experienced operator working with a new person and the work instructions of the particular process. The Quality Department retains superseded part documents used for new part qualification. Some persons may move on to the fourth stage and we deem them an ´expertµ allowing them to train others or assume other responsibilities. It is which visually displays the capabilities of the person according to which of the quadrants have been achieved.2 FO 4. AWARENESS. we deem the new person ´competentµ to work on his or her own. In the second phase.4 QR 6. and determine the filing and storage method (for retrieving and preventing damage) and the retention duration (conforming to TS16949 requirements) for quality records.The Materials Manager and Accounting department are responsible for ensuring the proper retention of customer related purchase orders and amendments. In the third phase.

with input from responsible managers. e. Our Training Coordinator is responsible to analyze effectiveness of training and competence. This is inclusive of all prints.0 Responsibility Each Department Manager is responsible for records their department creates and for their maintenance. and update of hourly employee Training/Competence Matrix records. TRAINING Responsible managers identify training needs for their employees and achieve competence of all personnel performing activities affecting product quality.NEED DETERMINATION Department managers and supervisors are responsible to identify required training and competency for personnel in their respective areas and to coordinate training and follow through with evaluations for competencies. and management review. and disposal. 3.). Accounting department and the Materials Manager are responsible for ensuring the proper retention of subcontractor purchase orders and amendments.2.0 Application This procedure applies to all departments responsible for the maintenance of quality records. The Program Manager and/or designee are responsible for ensuring the proper retention of appropriate tooling records.4 1. including on-the-job-training (OJT). indexing. with particular attention to the satisfaction of customer requirements (application of digitized mathematically based data.0 Definitions None 4.g. The Human Resource Department. The Quality Manager is responsible for ensuring the proper retention of production part approvals. quality performance records. as required. availability. we help existing employees qualify for new/changed jobs through the provision of appropriate education and training.0 Purpose This procedure provides a method of maintaining quality records consisting of identification. Where possible. Personnel performing specific assigned tasks are qualified. evaluates and qualifies applicants for specific job openings based on documented or demonstrated competencies. protection. and disposal. storage. collection. Page: 85 . filing. 2. internal quality system audits. PRODUCT DESIGN SKILLS The Program Manager ensures that personnel with product or manufacturing process design responsibility (Section 7) are competent to achieve design requirements and are skilled in design methods (Section 7) needed to achieve desired results. ON-THE-JOB-TRAINING Responsible managers ensure on the job training (OJT) is provided for personnel in any new or modified job affecting Page: 28 CONTROL OF RECORDS SOP 4.

EMPLOYEE MOTIVATION AND EMPOWERMENT The management team is responsible to motivate employees to achieve quality objectives.0 Associated Materials SOP 4.2. including agency or contract employees. Responsible managers. 5.3 WI 4.4 Control of Quality Records Procedure SOP 7. We use employee performance reviews and the internal audit process (Section 8) to promote and assess the extent of quality and technological awareness throughout our organization. Department Managers are responsible for reviewing all of their applicable documents within their departments at a minimum of annually to insure relevance and conformance. The Plant Supervisor is responsible for ensuring the maintenance of records for Total Preventive Maintenance activities. The Program Manager is responsible for ensuring all levels of documents and subordinate documents (such as control plan.2. officers. Responsible managers ensure that employees are aware of the relevance and importance of their activities and contributions to the achievement of our objectives. We conduct Annual employee reviews to give one on one interaction of communication employee with The Company Management. first piece.ensuring the identification and/or disposition of obsolete copies.3 Revision History Advanced Quality-Planning Procedure Documentation ² Writing Procedures and Work Instructions product quality. and in-process and operator instructions) and that they agree with each other. Page: 84 Page: 29 . to make continual improvements and to create an environment to promote innovation. and supervisors re-evaluate employee competencies and evaluate employee performance against established objectives through our employee performance review process. The Company carries out periodic audits with employees to determine their awareness of the relevance and importance of their activities and contribute to the achievement of the quality and environmental objectives. PROVISION We utilize the ´employee performance review processµ to motivate employees to achieve individual or functional performance objectives that support achievement of our corporate objectives (Section 5).

Instructions and Test Procedures are available. and importance achieving our quality policy (Section 5) and objectives (Section 5). Responsible managers monitor and measure the overall training effectiveness and to meet competency needs and provides related recommendations to Top Management for review and action (Section 5). The Plant Supervisor is responsible for ensuring current instructions are available at all work instructions. INFRASTRUCTURE The Company provides and maintains the infrastructure needed to achieve conformity to product requirements. and employee participation in our internal audit (Section 8) and improvement (Section 8) processes. The PM has 10 business days of receipt to document the receipt of drawings and maintain the engineering standards according to the Drawing Control Procedure and Engineering Change Process. Department Managers are responsible for creating. We accomplished this through awareness training. We evaluate provided training through immediate feedback from the employee and the manager. RECORDS We maintain appropriate records of education. All Department Managers listed above are also responsible for making sure distributed and or retrieving and replacing obsolete copies with the latest revision. skills. we ensure that our employees are aware of customer requirements (Section 5 and Section 5). approving. EMPLOYEE AWARENESS Through their activities and contributions. workspace and associated utilities. The responsible manager collects the documents for each training event. The Program Manager is responsible for receiving.EFFECTIVENESS The Company evaluates the effectiveness of all actions taken to meet competency needs. and experience in accordance with provision of Section 4. employee performance reviews (Section 6). The Training Manager maintains records of all training completed. training. The Human Resources Department maintains employee qualification and competency review records and annual performance review results. or supervisor who identified the training requirement. process Page: 30 The Quality Manager and/or designee is responsible for retaining master copies and assuring current revision level of the AIAG reference manuals: y y y y y y y Advanced Product Quality Planning & Control Plan Fundamental Statistical Process Control Measurement Systems Analysis Potential Failure Mode and Effects Analysis Product Part Approval Process Quality System Requirements ISO 9000 or TS 16949 Environmental Mgmt. System. and maintaining their individual department work instructions. including buildings. ISO 14001 The Program Manager is responsible for a timely review of customer drawings and specifications. the relevance. reviewing and retaining CAD/ Math data. Both the person receiving a copy of a new or revised document and the person distributing the document are responsible for Page: 83 .

AND EQUIPMENT PLANNING The MD uses a multidisciplinary approach for developing plant. review.1. We use a multi-disciplinary approach to develop plant. work instructions and inspection instructions related to deliverable goods and our processes.3. handling and valueadded use of floor space and facilitate synchronous material flow. and repair PLANT. including documents of external origin. and equipment plans. maintenance and repair Housekeeping/custodial services management Process equipment management. such as transportation or communication.2) The Plant Supervisor has overall responsibility for managing our Facilities and Equipment Maintenance programs in accordance with SOP 6. y 4. and equipment. Application This procedure applies to statutory & regulatory requirements the drawings specifications and documents that explain the engineering requirements. manufacturing processes. 2. Definitions y y Quality Manager is the Document Control Specialist Controlled Customer owned product related prints & specifications are located on the ´Xµ drive and are available to Engineering Quality &Manufacturing personnel AIAG ² Automotive Industry Action Group equipment (hardware and software as necessary). FACILITY. (SOP 6. 3. labor shortages.0 Responsibility The Department Managers are responsible for ensuring that the Quality System Procedures have the appropriate controls in place to ensure that current issues are available in all locations as required.6. In addition. and key equipment failure and quality issues. test procedures.3 1. we detail methods to evaluate and monitor the effectiveness of existing operations in SOP 7.4 and SOP 5. Purpose This procedure describes the responsibilities for receipt. maintenance. The Company prepared contingency plans to satisfy customer requirements in event of an emergency such as utility interruptions. and distribution of drawings and documents. and any supporting services that are needed. and Transportation and material handling equipment management. assembly methods. facility.5. Page: 82 Page: 31 . The Program Manager ensures plant layouts are designed and continually evaluated through the application of lean manufacturing principles (state your approach here) to minimize material travel. processes.CONTROL OF DOCUMENTS SOP 4. maintenance and repair Production tooling management. facility.3.2. these programs include: y y y y y Facilities management.

statutory or regulatory requirements. and involvement of our employees in an empowered environment of continual improvement (Section 6). job and schedule flexibility. We engender total participation by involving employees in internal audit (Section 8) and improvement (Section 8) activities. or forms generated before the revision process shall be considered ¶grandfathered·. Revision History Page: 81 . The Information Systems Manager has overall responsibility for managing our automated data processing and communications systems. and key equipment failure and field returns. ensures contingency plans are documented in the Business Plan and implemented as needed to satisfy customer requirements in the event of an emergency such as utility interruptions. and maintaining safety and environmental management systems. The Operations Manager has overall responsibility for identifying. WORK ENVIRONMENT We provide employee benefits. the recipient updates the manual.The Plant Supervisor develops and implements an effective preventive maintenance program utilizing predictive maintenance methods (Section 7) as appropriate. Page: 32 revised policy. implementing. health. and through safety team meetings and training (Section 6). labor shortages. acceptable to use ¶as is· due to unavailability of revised forms or unacceptable costs which would be incurred by disposing of unused forms. implementing. The Human Resources Department has overall responsibility for identifying. in conjunction with the Information Systems Manager and other appropriate managers. or instruction. We monitor and improve workplace safety. interesting work. All documents used during. and ergonomics by following proper manufacturing practices. procedure. Contingency plans. Management reviews the effectiveness of these efforts during management review meetings (Section 5). and maintaining effective employee benefit and workforce involvement programs. processes and controls needed to ensure product conformance and meet customer. The Quality Manager.

The responsible Department ensures that designated personnel receive approval. the revision history identifies the changes. send a Quality Manual Change Request Form to the Quality Manager describing the proposed change. and amendments of all documents and data relating to the requirements of the quality system. including safety characteristics d.0. The responsible Department ensures availability of appropriate documents at all locations where the performance of operations affect the quality system. Where practical. The quality department distributes a copy of the new or revised policy. Upon receipt of the new or Page: 80 Document Control Control of Quality/Environmental Records Quality Manual Change Request Department Specific Manuals Personnel safety to achieve product quality: We design and carry out production processes to ensure product safety and minimize potential risks to employees as may be identified during development of design FMEAs (Section 7) and/or process FMEAs (Section 7) and documented in work instructions located in process areas (Section 7). This planning process is consistent with the requirements of the ISO standards and sets the framework for all Company processes of the quality/environmental management systems. CLEANLINESS OF PREMISES We provide and maintain a work environment in a state of order. through their department manager.3 6. or instruction according to the Quality Policy Manual. Product special characteristics. may request document changes. The Quality Department files original form. 2.4 FO 4. If a Quality System procedure needs to be changed.0 Associated Materials SOP 4. The Administrator will maintain a master list of qualityrelated documents. Environmental aspects/impacts c. and repair consistent with the product and manufacturing process needs (Section 6) PRODUCT REALIZATION PLANNING OF PRODUCT REALIZATION 1. facilities. the request form gives an explanation and a copy returned to the originator. the following: a. Reference 6.2.0 Procedure Any member of staff. a cross functional team plans the processes with consideration given to. The changes become part of the revision history. The quality/environmental objectives and requirements for the product b. Procedure Manual. Error proofing for processes. and Operator Instructions Distribution List.1 & SOP 7.3 SOP4.manuals and data within their area of responsibility as required. The Company has implemented a Quality and Environmental-planning process to define and document how the respective requirements will be met (See SOP 7. For new projects.2). and tooling Page: 33 .2. and for the recall of obsolete documents. 5. cleanliness. equipment.2. initial issue. If not approved. but not limited to. procedure.

approves.3. One level above the author will be an approver for reviewing and approving companywide policies. reviews. We maintain customer confidentiality for all products and projects under development. and related product information. 5. inspection and test activities g. Quality receives. training and skills needed to achieve the required quality and environmental objectives and targets.0 Application To maintain designated secured locations for original policy. When we receive the approval for any changes affecting customer requirements. and systematically issues documents in a controlled manner. fixtures. 3. e. we notify the customer and validate changes before implementation. monitoring. We confirm defined activities to ensure compliance with customer requirements. Identification of required verification.2 1. documentation. 4. procedures. Customer requirements and references to technical specifications are to be included in the quality plan The Company uses the methods in the APQP. SPC PFMEA. prepares. procedures. and PPAP. including electronic data.0 Responsibility The Process Owners/Area Managers are responsible for controlling issuance and maintenance of quality/and environmental-related policies. revises. Records are identified and kept as evidence that the realization processes and resulting product meet company and customer requirements per the quality and environmental plans h. procedure.0 Definitions Not applicable 4. including the prevention of pollution f. equipment (including inspection and test equipment). DOCUMENTATION REQUIREMENTS SOP 4. The Program Manager and/or designee are responsible for controlling issuance and maintenance of drawings. The quality plan and relevant work instructions clearly define acceptance criteria and approved by the customer. and operator instructions.0 Purpose This procedure addresses the maintenance of quality documents pertaining to customer requirements. Department/Plant Supervisor are responsible for controlling issuance and maintenance of associated Page: 34 Page: 79 . and Control Plan manuals as required. drawings. processes. measuring. 6. The Company assesses product and manufacturing process changes that affect product realization. The identification of any controls. and specifications. and instruction elements. MSA. 2. and operator instructions for original release and the release of changes.

Production Part Approval Process (PPAP) (Section 7).) Production following any change in process or method of manufacture Page: 35 y Page: 78 . PLANNING OF PRODUCT REALIZATION ² SUPPLEMENTAL We review proprietary designs.1 provides a consistent advanced product quality planning process acceptable to all of our customers. They are very generic in nature. Run @ Rate. as detailed in SOP 7. impact use with the customer.) that affect product characteristics and process parameters. see SOP 7. (Section 7) Our APQP/PPAP process.) Special Characteristics for inclusion in the control plan comply with customer specifications (including drawings. Control Plans. we will default to a level 3 PPAP submission.1) in the absence of any specific instructions. Tooling. operator instructions. We obtain PPAP approval prior to the first production shipment of product (unless specifically waived by the customer).PROCEDURES This booklet contains sample procedures. etc.e. PFMEA. etc. Fixtures. The APQP Team uses the APQP process: y y y y Develop a control plan Develop/review failure modes and effects analysis Setup actions to reduce potential failure modes with high risk Report required deliverables (i. The APQP Team Leader ensures: y Submissions for part approval prior to the implementation of changes. PPAP-4. FMEAs. to determine the type of quality re-certification required (PPAP documentation. PPAP. The APQP Team Leader implements the PPAP recognized by our customers.

impact of form. understand. so all effects can be properly. For propriety designs. For attribute data sampling. materials. validation. and that we establish effective communication systems with our customers with regards to product Page: 36 Page: 77 . fit. the acceptance level is zero defects (Section 8). CONFIDENTIALITY We ensure the confidentiality of customer-contracted products and projects under development and related product information (Section 7). we perform additional verification and identification requirements. product. acceptance criteria. heat treating or plating) Product re-released after the tooling has been inactive from volume production for twelve months or more.y y Change of source for subcontracted parts. where required. CHANGE CONTROL The Quality Manager obtains necessary customer approval of quality plans.g. and consistently meet or exceed our customers· requirements and expectations. When required by the customer. and SOP 7. and/or manufacturing process. and function (including performance and durability) and reviewed with the customer. (Section 7) CUSTOMER-RELATED PROCESSES Achieving our quality policy ´to meet or exceed customer requirementsµ requires that we determine. and all related changes that may affect product realization.1. ACCEPTANCE CRITERIA Acceptance criteria is approved by the customer. such as required for new product introduction. or services (e.

inquiries. When a request for quote is received. Procedures provide general guidelines to follow in the event of an environmental accident or incident and references appropriate emergency response instructions. and conformance with objectives and targets. relevant operations controls. requirements not stated by customer but are necessary for specified or intended use. This will include the recording of information to track performance. MONITORING AND MEASUREMENT The Company shall establish and maintain documented procedures to monitor and measure. and identified characteristics (Section 7). safety and environmental regulations and requirements. and environmental regulations applied to the acquisition. as a minimum. the key characteristics of the operations and activities that can have significant impact on the environment. We conduct emergency response drills. Requirements include those specified by the customer (including delivery and post delivery requirements). it is processed according to the Quoting Process to ensure that quality and environmental requirements adequately define and document considerations for recycling. handling. REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT During Quoting and Contract Review. and any additional requirements determined by the Company. applicable statutory. The Company conforms to customer requirements for designation. government. environmental impact. contract or order handling and related changes. elimination. storage. and control of indentified special characteristics that occur during the planning phase. (Section 8) DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT The Company maintains documented procedures for quoting and contract review and the coordination of these activities. including complaints. annually. where they exist. contract or order requirements differing from those Page: 76 Page: 37 . documentation.EMERGENCY RESPONSE When appropriate. specific emergency response instructions are prepared to allow rapid and effective response to environmental incidents. and customer feedback. on a regular basis. recycling. We review and revise procedures and instructions after drills and after the occurrence of accidents or emergencies. or disposal of materials. All applicable government. safety. information. we review requirements related to the product to ensure that product requirements are defined.

ORGANIZATION MANUFACTURING FEASIBILITY The Program Manager confirms and documents the manufacturing feasibility of proposed automotive products. unless customer waives review requirement. and The Company can meet the defined requirements.1 in accordance with APQP. when establishing its environmental objectives and targets. and business requirements. operational. its significant environmental aspects. We maintain records of feasibility reviews as noted in the Quality and Environmental Records. objectives. and product design input and manufacturing process design input in accordance with customer-specific requirements governing the APQP/PPAP process detailed in SOP 7. review. Page: 75 . See Procedure the Company Supplier Manual located on The Company website. The Company has also established procedures related to the identifiable significant environmental aspects of the goods and services used by the company. we carry out activities using a multidisciplinary approach including identification and Page: 38 OBJECTIVES/TARGETS AND ENVIRONMENTAL MANAGEMENT PROGRAMS The Company identifies environmental objectives and targets. verification. To prepare for product realization. and validation that are appropriate to each design and development stage and the responsibilities and authorities for design and development. ENVIRONMENTAL OPERATIONAL CONTROL The Company has identified those operations and activities that are associated with the identified significant environmental aspects in line with its policy.2. including risk analysis. feasibility reviews and risk analysis we carry out and document to determine the manufacturing feasibility of the product. we make amendments to ensure relevant documents and make relevant personnel aware of the changed requirements (SOP 7. The Company shall document procedures to cover situations where the absence of such procedures could adversely affect quality or have a significant environmental impact. as described in the objectives.2) CUSTOMER COMMUNICATION During the design and development planning the following are determined and controlled: the design and development stages. targets and action plans establish them at each relevant function and level within the organization. The Company considers its· legal and other voluntary requirements. and establishes action plans and programs for achieving these objectives. as well as the views of interested parties. This review is conducted before the purchase contract is accepted. (Section 7) Where product requirements are changed. and targets. During Quoting. and communicates relevant procedures and requirements to suppliers and contractors. including its commitment to the prevention of pollution. Environmental objectives and targets are consistent with The Company environmental policy. its technological options and its financial.previously expressed are resolved.

or systems. i. ELECTRONIC DATA INTERCHANGE (EDI) The Company believes that the most effective and efficient way to communicate throughout our supply chain is to utilize a common industry practice for EDI. or could have. and services. a significant environmental impact. We have developed a list of applicable Environmental Requirements and maintained by the EMS Department. the authority to establish a new. monitoring of special characteristics. associated work instructions. DESIGN AND DEVELOPMENT Design and development processes for tooling is employed by The Company to transform customer requirements into specifications. CUSTOMER COMMUNICATION ² SUPPLEMENTAL The Information Systems Manager establishes/maintains an ability to communicate necessary information. and transaction sets comply with the guidelines set forth by the AIAG and our key suppliers mandate we have the capability to interface with us electronically.ENVIRONMENTAL MANAGEMENT SYSTEM ENVIRONMENTAL ASPECTS The Company has identified the environmental aspects of its activities. The Program Manager maintains a list of products for which The Company has design responsibility. including but not limited to computer-aided design (CAD) data and electronic data interchange (EDI). products. including data. Page: 74 Page: 39 . or change an existing. legal and other voluntary requirements that are applicable to its activities. and has access to.3. this responsibility includes testing and verification of design performance within customer specified applications. products. products and services that it can control and influence and has determined those that have. Customer environmental requirements and identify them during the Quoting Process and are documented in specific contracts. All of our EDI initiatives. LEGAL AND OTHER REQUIREMENTS The Company has identified. The Company and our customers require we employ EDI methods by all partner suppliers throughout the supply chain. tooling specification. We conduct ongoing determination of environmental aspects and impacts during Advanced Quality/ Environmental Planning The Company considers these significant environmental impacts and aspects when establishing environmental objectives as described in Environmental Objectives. The Program Manager has overall responsibility for managing tooling design and development activities in accordance with SOP 7. in a customer specified language and format.e. policies. and production documents. development. and Action Plans. We maintain the Environmental Laws and Regulations by the Corporate EMS Coordinator thru periodic contact with local. We identified these significant environmental aspects and their associated impacts during the Initial Environmental Aspects Review. and review of FMEAs and control plans. processes. and federal agencies and review of environmental publications. state. Targets.

The Quality Manager has overall responsibility for managing manufacturing process design and development activities (for automotive products) in accordance with our APQP/PPAP process detailed in SOP 7. There is a defined problem-solving process used in all plants. (Section 7) DESIGN PLANNING The Program Manager serves as Design Team Leader for tooling design projects for new/changed non-automotive products. When we implement a process change. procedures. The Quality Manager assigns a qualified Quality Engineer to service as APQP Team Leader for design projects involving new/changed automotive products and related manufacturing processes. The Company responds in the problem-solving format prescribed by the customer. We consider our preventive action system effective if we avoid potential losses. FMEA. we change work instructions as appropriate. engineering. employee suggestions. customer feedback.1 in accordance with customer specific requirements (see APQP and serves as the overall APQP Team Leader (as referenced throughout this section). quality. MULTIDISCIPLINARY APPROACH The Design (or APQP) Team Leader forms a Design (or APQP) Team composed of design. (Section 5) PREVENTIVE ACTION Data from internal audits. fixed design reviews.) to establish a Design Plan that identifies design stages. production and other appropriate qualified personnel to prepare for product realization. through: y y We consider the size and effects of the nonconformities when corrective/preventative actions are taken. Results of this analysis and related recommendations and present them to Top Management for review and action during management reviews. (Section 5) y Development/finalization and monitoring of special characteristics Development and review of Potential Failure Mode Effects Analysis (FMEA) including actions to reduce potential risks per customer guidance. policies. scheduled verification and validation activities. The Design (or APQP) Team Leader uses project management planning tools (available software etc. and requirements Development and review of control plans Page: 40 Page: 73 . We conduct follow-ups (through the internal audit process (Section 8) to ensure that we take effective corrective action appropriate to the impact of the problem encountered. and other appropriate data is collected and analyzed (Section 8) to identify the actions needed to eliminate the causes of potential problems and thereby prevent their occurrence. Results of this analysis and related recommendations presented to Top Management for review and action during management reviews. when appropriate. manufacturing. Investigating and eliminating the root cause of potential failures is a critical part of our continual improvement process. We apply corrective actions and controls to similar processes and products. When external non-conformances occur.

applicable legal and regulatory requirements and other requirements essential for design and development. If a customer requires another format. applicable statutory and regulatory requirements and other requirements essential for design and development. life reliability. non-conforming material from suppliers. including error proofing Documenting results of action taken and reviewing action taken SOP 8. maintainability. See SOP 8. Customer requirements Page: 41 We analyze Non-conformities relating to customer returns from assembly plants.5. Targets for product quality. durability. which define requirements for the review and handling of customer complaints. unclear. The Company maintains a corrective action system that provides for the identification. analysis.2 which describes the 8D methodology we use internally. a document for lessons learned is maintained which documents information derived from previous similar designs. engineering facilities. document and review all valid design inputs. DFMEA) b. documentation and reviewing all applicable design inputs are for adequacy. Information from similar product experience including field data and internal input and Competitor Analysis c. As designs and processes are developed. These inputs include functional and performance requirements. traceability and packaging b. We identify product design inputs. and environmental non-conformities. Customer requirements such as special characteristics. including external party communications. The corrective/preventive action system utilizes documented procedures. returned products. internally recognized product or process non-conformities or potential non-conformities. identification. documented.2. This information is also reviewed as an input to new designs. The procedures also define requirements for determining: y y y y The causes of non-conformities and potential nonconformities Evaluating the need for action to prevent occurrence or recurrence Determining and implementing action needed. customer or third Party Audit nonconformities. Product design output data (i. and reviewed including: a. internal.e. (See APQP Workbook Master) (Section 7) The Product Engineer or Program Manager is responsible for ensuring that we identify. where applicable. and elimination of the cause of quality and environmental problems in order to prevent recurrence. and reviewed..5. These records are available to the customer upon request and we follow corrective action procedures to prevent recurrence. documented. Page: 72 . Targets for productivity. Incomplete. we do as they wish. DESIGN INPUTS The Product Engineer or Program Manager is responsible for identification. or conflicting requirements are resolved prior to the release of the final design. and dealerships in a timely manner and the results are.CORRECTIVE ACTION It is the policy of The Company to strive to prevent problems before they occur. process capability and cost c. These inputs include functional performance requirements. timing and cost We identify process design inputs. including: a.

As warranted. (Section 5) The Quality Manager has overall responsibility for establishing and implementing an effective continual improvement system (SOP 8. and diagnostic guidelines Essentially. product monitoring and measurement activities (Section 8).5) which includes improvement actions and corrective and preventive actions as outlined in Section 8. including: Page: 42 Page: 71 . Control Plans.d. MANUFACTURING PROCESS DESIGN OUTPUT Manufacturing process design outputs expressed in terms that can be verified against manufacturing process design input requirements and validated (Section 7). such actions are effective if the problems corrected do not reoccur. or where product characteristics are predictable and meet customer requirements. potential problems identified do not occur. and are approved before issuance: PRODUCT DESIGN OUTPUTS ² SUPPLEMENTAL We verify and validate product design requirements outputs against product design input using: y y y y y Design FMEAs and reliability results Product special characteristics and specifications. and other improvement actions accomplish the desired results or objectives. (Section 5) MANUFACTURING PROCESS IMPROVEMENT The Program Manager plans and implements continual improvement of manufacturing processes that are capable and stable. We identify such opportunities through analysis of manufacturing process monitoring. The Program Manager summarizes and reports results of manufacturing process improvement activities to Management for review. We use inputs to the management review process to establish new or changed improvement objectives and to initiate/prioritize additional improvement actions. Process design includes the use of error proofing We use Advanced Product Quality Planning to indentify Customer product and process special characteristics and symbols to be included on FMEAS. include or reference acceptance criteria. and other process documents as appropriate. improved controls and/or to methods to reduce variation in product characteristics and manufacturing process parameters are instituted using the same methodology as prescribed for manufacturing process design and validation (Section 7). The overall objective of manufacturing process improvement is to reduce part-to-part variation and eliminate all waste. Product error-proofing Product definition including drawings or mathematically based data Product design review results. indicate design characteristics critical to the safe and proper operation of the product. include information needed for production and service provision. and processoriented audits (Section 8) of key manufacturing processes at least once annually. DESIGN OUTPUTS The Design (or APQP) Team Leader ensures that design outputs comply with the design input requirements.

analysis of data. work instructions Manufacturing process FMEAs Specifications and drawings Tool designs DESIGN REVIEW During the evolution of each design project. we may initiate corrective/preventative action. Our Management Review Process assesses the overall effectiveness of continual improvement program. Form 8. We use this information to develop priorities for prompt solutions to customer-related problems. decisionmaking. We implement computerized information systems for timely reporting of data related to product usage. Measurements may include quality risks. the Design (or APQP) Team Leader conducts design reviews as planned and records results and any necessary actions. MONITORING The Design (or APQP) Team Leader monitors the design project by defining. analyzing and recording measurements at specified stages of design and reports summary results as an input to management review (Section 5). lead-times. corrective and preventive actions. trends in data and information. (Section 5) CONTINUAL IMPROVEMENT We implement Continual Improvement with the goal of continually improving the quality/environmental management system using the quality policy. (Section 5) We use comparative Analysis and Use of Data Trends in quality and operational performance with progress toward objectives and we develop recommendations for improvement and present them to Top Management for review and action during management reviews. and critical paths. Page: 43 Page: 70 . audit results. and longer term planning. quality and environmental objectives. DESIGN VERIFICATION We conduct design verification to ensure that the design and development outputs have met the specified input requirements. support status review.5-1. costs. and compare with competitors and/or appropriate benchmarks. We prioritize and implement all management an action based on data analysis (Section 8) and performs cost/benefit analyses to identify and prioritize improvement actions. The Design (or APQP) Team Leader uses input from those involved in the review to propose a remedy for each identified problem. Management Action Requests (MARs). is used to document improvement. customer feedback. corrective and preventive actions and management review. When we notice negative trends during data analysis. (Section 5) y y y y y y y y y Methods of rapid detection and feedback of product/mfg process nonconformities Manufacturing process flow chart/layout Process approval acceptance criteria Maintainability and Measurability Results of error-proofing activities Control plans.We report and compare with progress towards the overall business objectives During Business Planning and Management Review processes. Records of verification results and any necessary actions which we record on the DVP & R and Program Open Issues.

and guidelines contained in SOP 8. and appearance specifications as required by the customer.Design Validation includes a review of field reports for similar products. we complete validation prior to the delivery or implementation of the product. If placed on ´containment statusµ (due to continued poor performance and/or failure to achieve goals and objectives). The Program Manager keeps records of required tests in the APQP documentation. Analysis of this data provides information relating to customer satisfaction. CUSTOMER WAIVER According to the production Part Approval Process (PPAP) manual. Page: 69 . the Design (or APQP) Team Leader plans and carries out or oversees design validation to ensure it is performed in accordance with customer requirements. Suppliers are required to follow The Company product and manufacturing process approval procedures and requirements. DESIGN VALIDATION The Design (or APQP) Team Leader ensures design validation is carried out as planned (per the Design Plan) and records results and any necessary actions. Non-conformance reports requested by the customer (usually if/when a customer receives material or service that fails to conform to applicable quality and delivery specifications) are processed per customer requirements and the procedures defined in SOP 8. we obtain prior written customer approval whenever the product or process is different from currently approved. Production Part Approval Process (PPAP) for customers requiring this program or other sample submission programs as required. We conduct final validation testing to validate the final product. We perform design validation on products that we produced from production equipment and tooling wherever and to the extent possible. these we document these changes and keep them in the ECN documentation. including expiration date or quantity authorized. design. This helps us to find opportunities for continual improvement of the effectiveness of the quality/environmental management system. and label the carton of parts. material. Page: 44 CUSTOMER INFORMATION It is the responsibility of the Quality Control Manager to ensure that the customer is promptly informed in the event that nonconforming product has been shipped. characteristics and trends of processes and products. including program timing. The Company will take all actions required by the customer. Wherever practicable. If there needs to be corrective actions.3. We maintain Engineering Approved Product Authorization (EAPA) records. ANALYSIS OF DATA We collect and analyze data from quality and environmental system processes evaluate the effectiveness of the quality/environmental management system. As applicable. We perform design validation to ensure the product or service resulting from design efforts performs as intended for all specified or known uses and applications. We perform Validation in accordance with customer requirements. and process. after process verification we submit the Product approval. if applicable. The original or superseding specs and requirements are complied with when the authorization expires. product conformity. It is the responsibility of the Program Manager in cooperation with the Quality Manager to ensure The Company submissions meet functional. including program timing.3. and suppliers.

The Quality Control Manager has the responsibility to ensure disposition of all suspect or nonconforming material within an appropriate timeframe. including concessions obtained. and the APQP processes. product recall is initiated based on trace and recall data and records (Section 7) NONCONFORMANCE REPORTING Records of the nature of nonconformities and any subsequent actions taken. Sales. and approve. Therefore. acquisition and verification of all products and services that affect customer requirements (such as sub-assembly. sequencing. PRODUCT RECALL In the event we detect nonconforming product after delivery or use has started. All customer engineering design records and specification requirements and that the process has the potential to produce product consistently meeting these requirements during an actual production run at the quoted production rate. we use the original process instructions and rework material and we verify activities specified on the control plan. The customer will authorize design changes before implementation. the operations are a repetition of one or more original production processes. The Company will validate all productionengineering changes to PPAP requirements. Because we perform rework/repair for minor defect problems. We also rework or segregate any material or product that is suspect or does not conform to the appropriate specifications and will be disposed of as detailed in the Nonconforming Product Procedure. along with the PPAP process. Where appropriate. the Quality Manager notifies the customer and initiates action appropriate to the effects. The processes applicable to the planning. or potential effects. we will default to a level 3 PPAP submission (Section 7). The review of a change includes an evaluation of the effect of the changes on component parts and product already delivered. Note: In the absence of any specific instructions. and Manufacturing before their implementation. depending on the nonconformity.Suspect or rejected material is either clearly identified with yellow Quality Hold tape or is stored in clearly marked designated areas. Page: 45 Page: 68 . of the nonconformity. validate. as appropriate.1 Details in. (Section 4) CONTROL OF NONCONFORMING PRODUCT ² SUPPLEMENTAL We classify and process product with unidentified (Section 7) or suspect status as nonconforming. CONTROL OF DESIGN CHANGES We review. and rework and calibration services) are defined in accordance with the policies outlined in this section. PURCHASING We work in partnership with our suppliers to ensure that purchased products and services meet all applicable requirements. sorting. PRODUCT APPROVAL PROCESS To ensure proper employee understanding. We maintain records of the review and any necessary actions. and maintain them according to SOP applicable inspection and test procedures. we use our Standard Operating Procedure 7. design changes with Engineering. verify. We distribute an internal work order for changes as is detailed in the Design Release and Change Procedure.

In order to ensure the quality of the parts shipped by The Company. as well as consideration of other characteristics including the type of product. the same requirements imposed on The Company are cascaded down to our supply base. return to supplier. the potential impact of the product on our processes. Quality Control. description of nonconformance. perform the initial evaluation of nonconforming product in accordance with approved test and inspection procedures. we have established systems to manage the parts and materials received from our supply base and initiate supplier development based on importance of the supplied product and supplier quality performance in accordance with supplier expectations and monitoring procedures defined in SOP 7. re-grade for an alternative application.1. including those from the customer.4. obtain (from relevant authority) a waiver of or deviation from requirements. Purchasing. Page: 46 Page: 67 . Purchased products are verified (Section 7 and 8) to ensure conformity to specified purchase requirements. Dispositions resulting from the evaluation of nonconforming product may include rework to meet specified requirements. and location where the nonconforming product is being held pending further review or disposition. Production and other technical personnel may become involved in the evaluation and recommendation for disposition. SUPPLIER QUALITY MANAGEMENT SYSTEM DEVELOPMENT Essentially. We have documented Purchasing procedures. DISPOSITION The results of the evaluation and resultant disposition determinations are documented. DOCUMENTATION The Quality Manager or authorized Quality Control personnel enter the nonconformance into the corrective action system identifying the nonconforming product and lot number if applicable. REGULATORY CONFORMITY We also verified purchased products or materials to ensure conformity to applicable regulatory requirements. scrap or other disposal. and engineering work together to ensure purchased products and /or services conform to all specified requirements. Engineering.PURCHASING PROCESS The type and extent of control applied to our suppliers and purchased product is dependent upon the effect on subsequent realization processes and their output. products. (Section 8) SEGREGATION Nonconforming product is segregated pending evaluation and disposition. the results of supplier evaluations. and past performance. EVALUATION The Quality Manager through authorized Quality Control personnel. Where needed. or services. use as is (under customer concession or other required approval authority).

Page: 47 . for evaluation areas for appearance items. The Materials Manager monitors Supplier performance per SOP 7. and quality management system requirements. which is product with unidentified status.2 and the following policies. & texture and evaluation equipment in the QC laboratory. (Section 6) CONTROL OF NONCONFORMING PRODUCT The Company procures raw materials and manufacture products that are defect free. We then recorded the results of evaluations and follow/up actions. Employees clearly mark or otherwise identify nonconforming product or suspect material. processes/systems. and special status customer notifications related to quality or delivery issues. including lighting. internal testing. drawings). PURCHASING INFORMATION The Materials Planning and Logistics ensure the adequacy of specified purchase requirements prior to communication to the supplier per procedures defined in SOP 7. to prevent their use or delivery to the customer (SOP 8. We maintain a master list of approved suppliers to ensure we only purchase product from The Company qualified sources or customer-approved sources. gloss. or services from customer-approved sources. grain. Personnel responsible for making appearance evaluations are qualified and competent to do so. APPEARANCE ITEMS For parts designated by the customer as ´appearance itemsµ The Company provides. the applicable control plan and design records (i. product audits or customer complaints. materials.4. VERIFICATION OF PURCHASED PRODUCT The Quality Manager ensures and verifies that purchased product prior to use or release in accordance with provision of this section.e. customer engineering drawing.2. customer disruptions including field returns. or specification) we purchase products. Documented procedures are available for the control of non-conforming materials and product.4) Results are retained and available for customer review. qualification of personnel. including performance of color eyesight testing. We maintain Masters for color. equipment. including.4.1 through one or more of the following indicators: delivered product quality. Page: 66 CUSTOMER-APPROVED SOURCES Where specified (by contract. (SOP 8. delivery schedule performance (including incidents of premium freight).3). We consider suspect product.LAYOUT INSPECTION AND FUNCTIONAL TESTING Layout Inspection and Functional Testing is the responsibility of the Test Technician and Submissions Coordinator and is conducted according to customer requirements. procedures. Purchasing information communicated to our suppliers contains the appropriate data needed to clearly and fully describe requirements for purchased materials and services. where appropriate. IDENTIFICATION Identification of nonconforming product originates from inspection. nonconforming product until status can be confirmed. including suspect products. appropriate resources. requirements for approval/qualification of product.

EVIDENCE OF CONFORMITY We maintain test and inspection records for a minimum of three years. We try to identify and control Nonconforming (or suspect) product to prevent its inadvertent use. Production personnel in accordance with the applicable control plan perform manufacturing process monitoring (Section 7 and 8). IN-PROCESS INSPECTION Quality Control personnel perform formal in-process inspections in accordance with the control plan and SOP 8. The Quality Manager plans and implements appropriate sampling plans and other statistical techniques to verify purchased product per Section 8. Equipment and facilities must be adequate. Material must meet specified requirements and be properly identified. accurate. and properly utilized the suitability of the fundamental process inputs must be assured. product samples are stored for a minimum of 3 years. and methods. As applicable.that is. Additionally.2. monitored. employees. (Section 8) Page: 48 Page: 65 . FINAL INSPECTION AND TEST: We verify all finished products and completed services by final inspections/tests specified in the control plan and SOP 8. and processes must be measured. facilities and equipment. PRODUCT RELEASE AND DELIVERY: We do not release product or deliver until we complete all planned inspections and.4. stored. RELEASE We do not release products for further processing or delivery until we have objective evidence that meet all requirements. PRODUCTION AND SERVICE PROVISION CONTROL OF PRODUCTION AND SERVICE PROVISION We use a process-focused approach to plan and control operations and support services related to production and service provision. the Quality Manager documents and communicates the intended verification arrangements and method of product release related to verification activities performed at our suppliers· premises. available. material.INCOMING PRODUCT QUALITY Quality Control is responsible for conducting verification inspections to ensure incoming materials meet customer specifications. We have Inspection procedures in the Receiving Inspection Process and on Incoming Inspection Form. and issued. These records include final inspection authority. Our initial focus is to assure the quality of process inputs . and records have been maintained providing evidence of conformity with acceptance criteria and identifying the person(s) authorizing release. and confirm that all critical parameters are in accordance with established requirements and specifications.4. and controlled to assure effectiveness and/or to identify opportunities for improvement. identify. and certification.2. Employees must be equipped to perform the process properly through appropriate education. training.

(Section 7) The scope of our product monitoring and measurement system (SOP 8. in-process inspection. manufacturing process. job set up verification. evaluation by accredited laboratories. as well as parts. Page: 49 Page: 64 . subsystem. RECEIVING INSPECTION Incoming product is not used or processed until it has been inspected or otherwise verified as conforming to specified requirements in accordance with the control plan and/or documented procedures.2.2. Methods used to verify incoming product from the supplier. including processes producing bulk materials. (Section 7): y y For pre-launch and production that takes into account the design FMEA and manufacturing process FMEA outputs Ensures that productions across all shifts are staffed with personnel in charge of. such as receiving inspection or (SOP 8. supply sources or FMEA y The Quality Manager further ensures that control plans: y y y y y WORK INSTRUCTIONS The Production Manager prepares appropriate work instructions for all employees having responsibility for processes that impact product quality and employee safety (Section 6).4). and material level for the product supplied. if any Initiate the specified reaction plan when the process becomes unstable or not statistically capable Are reviewed and updated when any change occurs affecting product. (Section 7) JOB SET UP VERIFICATION Job set ups are verified per SOP 8. layout inspection and functional test. product characteristics are determined leading to the types of measurement. This is responsibility if Program Manager. component. final inspection and test. CONTROL PLAN The Quality Manager develops control plans at the system. suitable measurement means. The instructions are derived from sources such as the control plan and the product realization process and are accessible to the work areas where they are needed. List the controls used for manufacturing process control Include methods for monitoring of control exercised over special characteristics defined by both The Company and the customer Include customer-required information.MONITORING AND MEASUREMENT OF PRODUCT The Company has overall responsibility for planning and implementing inspection and test activities needed to verify product requirements are met at appropriate stages of the product realization process in accordance with the applicable control plan. and special consideration regarding monitoring and measurement of appearance items.4) includes receiving inspection. measurement logistics. and the required capability and inspection/test skills needed. When selecting product parameters to monitor compliance to internal and external requirements. or delegated responsibility for product quality Tooling Management: The Company personnel maintain control over any work that is outsourced.4 prior to commencing each new production run and/or when process changes are made. or source inspections.2.

reliability. The corrective action plan is reviewed with and approved by the customer. and maintenance instructions) are documented. maintainability and availability) and appropriate reaction plans are included in control plans and/or job packs. the acceptance level shall be Zero Defects. the Program Manager provides resources and oversees efforts related to tool and gauge design. and specifications (including methods of production. acceptance criteria. Process capability study results. ensures we perform process studies on all new product realization processes to verify process capability and provide additional input for process control. tooling. The Quality Manager then initiates a corrective action plan indicating the timing and assigned responsibilities to assure the process becomes stable and capable. MANAGEMENT OF PRODUCTION TOOLING As part of manufacturing process design. fabrication. sampling plans. where applicable. MONITORING AND MEASUREMENT OF MANUFACTURING PROCESSES As part of manufacturing process design. the Program Manager. evaluating. and develops an effective total preventive maintenance system that at a minimum includes: y y y y Planned maintenance activities Packaging and preservation of equipment. Work instructions governing set ups and related verifications are developed and available. and improving maintenance objectives. through our APQP/PPAP process. (Section 7). the Plant Supervisor identifies key process equipment. and reaction plans when acceptance criteria is not met. (Section 7) PROCESS MONITORING Process operators per applicable instructions monitor processes. including: y y Setup Storage and recovery Page: 50 Page: 63 . (Section 8). measurement and test.VERIFICATION OF JOB SET-UPS Job set ups are verified prior to commencing each new production runs and when process changes are made. and use statistical methods of verification where applicable. provides resources for their maintenance. Availability of replacement parts for key manufacturing equipment Documenting. (Section 7 and 8) Production personnel follow documented reaction plans when processes become unstable or no longer capable. Control plans and process flow diagrams are implemented to ensure adherence to the specified measurement techniques. The Production Manager establishes and implements a system for production tooling management (or monitors these activities if any work is outsourced). For attribute data sampling. and gauging. and verification activities. PREVENTIVE AND PREDICTIVE MAINTENANCE Per Section 6. Acceptance criteria (as well as objectives for process capability. and requires application of a customer recognized or approved problemsolving approach (Section 8).

corrective or preventive action (Section 8). as appropriate.e. analyzes process performance (Section 8) and takes appropriate improvement. (Section 5) MONITORING AND MEASUREMENT OF PROCESSES We apply suitable methods for monitoring and measuring all Quality/Environmental Systems processes.The ISO Management Representative maintains all internal audit records. schedule. In addition. when we do not achieve planned results. managers with overall responsibility for carrying out a Quality/Environmental Systems process. and carry out that production and service jobs in accordance with procedures detailed in SOP 7. Page: 62 Page: 51 . FEEDBACK ON INFORMATION FROM SERVICES The Managing Director collects and communicates servicing concerns to Engineering. such as production. repair. Quality/Environmental Systems processes are documented measured. achieve desired results) and to identify opportunities for improvement. y y y y Maintenance and repair facilities and personnel Tool changing programs for perishable tools Tool design modification documentation. we monitor and measure-manufacturing processes to ensure to ensure continuing process capability and suitable performance as specified by the customer part approval process (PPAP) requirements (Section 7). including internal auditor training records. results of internal audits and related follow-ups. including engineering change level Tool identification. We carry out process audits (Section 8) to monitor and. defining the status. periodically reviews internal audit results as well as progress towards achievement of corporate level objectives aimed at improving overall Quality/Environmental Systems effectiveness and provides related recommendations for review by Top Management. the Quality Manager will establish and implement a plan to verify the effectiveness The Production Manager ensures we plan. We also take Corrective action. At a minimum. controlled and evaluated (Section 8) to ensure they are effective and efficient (i. or disposal PRODUCTION SCHEDULING The Production Manager schedules production to meet customer requirements and our goal to achieve 100% on-time delivery performance through a just in-time production control.(Section 8) SERVICE AGREEMENTS WITH CUSTOMER If there is a service agreement with the customer. measure the quality and environmental management system process. INFORMATION Information inputs to the process include both product characteristics and appropriate work instructions containing specific work methods and other pertinent information. Manufacturing and other appropriate personnel for the purpose of initiating appropriate corrective. preventive or other improvement action. where applicable.

WORK INSTRUCTIONS The need for work instructions is dependent upon the knowledge. Quality and other technical personnel identify critical production and service work will provide process sheets included in the job pack or other information included in work instructions posted in areas where needed. Responsible managers may also request that the audit be used to gather ´value addedµ data serving as input to aid in monitoring. function. Audit checklists are prepared and used to aid in ensuring audit consistency and comprehensiveness. plans. (Section 8) SOP 8.2. Page: 52 Page: 61 . facilities. is provided to production personnel throughout the product and service provision process. and for reporting results and maintaining records. and abilities of our employees and the complexity of their assigned work process. Engineering.including process monitoring and verification instructions and criteria developed during product quality planning and manufacturing process development (Section 7). We use qualified personnel to audit areas for which they have no direct responsibility for the activity. and reviewed at least once annually to determine effectiveness. and tooling used for production and service operations-(Section 6) MONITORING AND MEASUREMENT DEVICES The Quality Manager ensures that monitoring and measurement devices capable of meeting requirements are available for use during production and service provision (Section 7) INTERNAL AUDIT PLANS Each of our key Quality/Environmental Systems processes.2 defines the criteria. frequency and methods used for internal audits and define the responsibilities and requirements for planning and conducting audits. EQUIPMENT The Plant Supervisor ensures the suitability and availability of all equipment. We conduct follow-up audits to verify timely and effective implementation of the proposed action. with a special emphasis on our ¶core· customer oriented processes and our unique product realization processes. AUDITOR QUALIFICATION Internal auditors are qualified to audit to ISO/TS 16949:2002 requirements (Section 6). skills. and initiate other appropriate action in response to opportunities for improvement identified by process participants or managers. (Section 8) The Quality/Environmental Systems process. and through job specific information included in individual job packs. or quality system element under review is effective if it is achieving the desired results or established objectives. and improvement of Quality/Environmental Systems processes and systems. The Production Manager ensures that all appropriate information including final product specifications. raw material characteristics and the required product parameters. team meetings. work instructions posted in areas as needed. measurement. Management is responsible for the area-audited implement and timely corrective action to eliminate detected non-conformances and their causes. scope. We provided such information through job schedules.

AND POST-DELIVERY PROCESSES Release of product is dependent on its compliance with all specifications and its ability to meet customer requirements including packaging. MONITORING ACTIVITIES The Production Manager. through Production Shift Supervisors.5. As applicable.5. ensures that production personnel monitor the quality of the work and that employees understand the procedures for reporting related problems and suspected nonconforming conditions.Director periodically reviews customer satisfaction survey data and other customer feedback (including complaints). (Section 5) VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION The Company defines processes in which we cannot verify results by subsequent monitoring or measurement as ´Special Processesµ. QUALITY/ENVIRONMENTAL MANAGEMENT SYSTEM AUDIT The Company conducts system audits. (Section 8) RELEASE.1) The Quality Manager is responsible for planning and implementing in-process inspections needed to ensure process control and product quality. and delivery. and in promoting awareness of customer requirements and effectiveness of the Quality/ Environmental Systems. arrangements are established: y y Defining criteria for review and approval of the processes Approval of equipment and qualification of personnel Page: 53 Page: 60 .( SOP 7. in identifying any opportunity for improvement. (Section 7) The Managing Director periodically reviews operational data and progress towards achieving of corporate level performance objectives and provides recommendations for review by Top Management. The purpose of these audits is to verify that the quality/environmental system conforms to product realization arrangements and to the requirements of ISO/TS16949. as identified in the contract. MANUFACTURING PROCESS AUDIT We conducted Audits of our key product realization processes annually to determine their effectiveness and performance and to identify opportunities for improvement (Section 8) PRODUCT AUDIT We conducted Product audits at appropriate stages of production and delivery to verify conformance to all specified requirements contained in the control plan (Section 8).2. this includes any processes where deficiencies may become apparent only after the product is in use or the delivery of services. The Program Manager has overall responsibility for ensuring ¶Special Processesµ are validated in accordance with procedures detailed in SOP 7. (Section 5) INTERNAL AUDIT The Company·s internal audit results are critical inputs to aid in assessing the effectiveness of our QEMS. shipping. DELIVERY. as well as progress towards achievement of corporate level customer satisfaction improvement objectives (Section 5) and provides related recommendations for review by Top Management. ISO 14001.

or perform work will attend a Basic Statistics course containing an overview on basic concepts such as variation. The Company identifies the product by suitable means throughout product realization. We analyze Customer satisfaction data and report it in management review meetings. Where product traceability is a customer-specified requirement. The Managing Director has overall responsibility for identifying and reviewing customer requirements (Section 7) and for monitoring and measuring customer satisfaction per procedures contained in SOP 8. The Managing Page: 59 VALIDATION OF PROCESS FOR PRODUCTION AND SERVICE PROVISION ² SUPPLEMENTAL Process validation applies to all processes for production and service provision (Section 7) related to our products. warranty reviews. installation. appropriate controls and records are established. We tag or label. control (stability) process capability. We assign Incoming material part numbers. We monitor the manufacturing process performance to demonstrate compliance with customer requirements for product quality and efficiency of the process.1. SPC. The APQP Team Leader uses a Production Part Approval Process acceptable to our customer to validate that product realization processes are capable of achieving desired results in accordance with the APQP/ PPAP process detailed in SOP 7. See Management Review Process. and revalidation Use of specific methods and procedures improvement when established per SOP 8. We must receive incoming material with labels indicating the assigned part numbers. and delivery in accord with procedures defined in SOP 7. including inspection and testing activities. verify. This drives our quality policy ´to meet or exceed customer requirementsµ. returned goods.3. IDENTIFICATION AND TRACEABILITY ² SUPPLEMENTAL The identification and status of product is established and maintained during all product and service provision processes. incoming product received without part numbers in Receiving.y y Requirements for records.1: CUSTOMER SATISFACTION ² SUPPLEMENTAL Customer Satisfaction is a critical measurement of the performance of the quality management system. Measurements of customer satisfaction include evaluation of Customer feedback such as complaints. (Section 7) KNOWLEDGE OF BASIC STATISTICAL CONCEPTS Employees using statistical tools to manage.1 and the AIAG ´Statistical Process Controlµ (SPC) reference manual.2. customer performance ratings and delivered part quality.5. production. QC Receiving personnel are Page: 54 . (Section 6) MONITORING AND MEASUREMENT CUSTOMER SATISFACTION Customer satisfaction is the reason we exist. IDENTIFICATION AND TRACEABILITY The Program Manager has overall responsibility for establishing and maintaining product identification throughout all stages of design.

EXTERNAL LABORATORY The Quality Manager ensures external laboratories used for inspection. and product monitoring and measurement.y y Revisions following engineering changes Statements of conformance to specification after calibration/verification responsible for verifying incoming material part numbers and date coding as detailed in the Receiving and Inspection Process. and implement the monitoring. handling. ANALYSIS AND IMPROVEMENT GENERAL These sections describes how we define. protects. conduct of internal audits. packaging. we report at the management meeting. (Section 8) PRESERVATION OF PRODUCT The Plant Supervisor is responsible for preserving the conformity of the product during internal processing and delivery to the intended destination including identification. tools (including returnable packaging). the Quality Manager plans for. Statistical techniques for on-going process control and Page: 58 . The Company identifies. and maintains customer property provided for use or incorporation into the product. or unsuitable customer property and immediately reported to the customer. verifies. Page: 55 LABORATORY REQUIREMENTS ² INTERNAL LABORATORY The Company does not have an internal laboratory. (Section 7) CUSTOMER PROPERTY Customer property includes customer-owned material. and maintains appropriate traceability records in accordance with customer requirements. and intellectual property. (Section 7) CUSTOMER-OWNED PRODUCTION TOOLING All customer-owned production tooling is permanently marked so the ownership of each item is visible and can be determined. as applicable. test. Where contractually required. establishes. process monitoring and measurement. We design designated storage areas to prevent damage. and preservation of product pending use or delivery. analysis. deterioration. IDENTIFICATION OF STATISTICAL TOOLS The Quality Manager ensures that statistical tools used to monitor Quality/Environmental Systems processes identified during quality planning and included control plans. tooling (including test/inspection tooling and equipment). measurement.6 for calibration laboratories) MEASUREMENT. plan. The Quality Manager ensures that we record lost. damaged. or calibration services are either acceptable to the customer or accredited to ISO 17025. These activities include assessment of customer satisfaction. by applying the same process controls as we do to purchase product. and improvement activities needed to assure product and Quality/Environmental Systems conformity and achieve continual Quality/Environmental Systems improvement. A FIFO inventory system is used and regular tracking of inventory turns. (See SOP 7. and protection. storage.

(Section 4 & 7) MEASUREMENT SYSTEMS ANALYSIS The Quality Manager is responsible for selecting appropriate analytical methods and acceptance criteria. uses/acceptance criteria and what actions to take when results are unsatisfactory. control. When we find monitoring and measuring devices out of calibration (or when we do not know the calibration status). frequency/method of checks. include: y Equipment identification. including their identification. including employee and customer owned equipment. we periodically assess the condition of stock. STORAGE AND INVENTORY In order to detect deterioration. Obsolete product is treated the same as nonconforming product and is appropriately identified and segregated to avoid using it for production. We used a number or other identifier to provide traceability to the device calibration record. the Program Manager documents the method for confirming the ability of software to satisfy the intended application (Section 7) We define the processes employed for the on-going calibration. we adjust or re-adjust as necessary and the validity of previous measuring results and document. In addition. All monitoring and measuring devices that can affect product quality we identify and calibrate at prescribed intervals against certified equipment having a known valid relationship to internationally or nationally known standards. Further.) is controlled as nonconforming product.Inventory turns and levels are goals defined within the business plan. including appropriate corrective actions to remedy the situation and preclude its recurrence. obsolete product (including expired age dated material. e. CALIBRATION/VERIFICATION RECORDS Records of the calibration verification activity for all gauges. Create an electronic invoice that will generate payment. (Section 8) We maintain appropriate calibration records to document results of calibration activities and suitable indicators are used to show current calibration status. measuring. including the measurement standard against which the equipment is calibrated Page: 57 CONTROL OF MONITORING AND MEASURING DEVICES We determine what measurements we need and the accuracy required assuring conformity of our product to specified requirements. location. Verify and receive products into their system. and maintenance of monitoring and measuring devices Page: 56 . The Company uses an automated inventory management system to optimize inventory turns over time and assure stock rotation on a ¶first-in-first-out· (FIFO) basis. We identify and select monitoring and measuring devices and verify their capability of meeting such requirements prior to use. such as gage R & R studies.g. and test equipment needed to provide evidence of product conformity to determined requirements. actions taken are documented. which conform to the Measurement Systems Analysis manual. (Section 8) ADVANCED SHIPPING NOTIFICATION (ASN) The Company utilizes an ASN to facilitate the electronic transfer of data utilized by our customers to: y y y Determine and confirm goods in transit.

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