Exceptional Dental Practice Management They don't care how much you know, until they know how

much you care. M. William Lockard, Jr, DDS: The Exceptional Dental Practice- Why Good Enough Isn't Good Enough Discover Seven Systems For Creating the Practice of Your Dreams (*****) Barry Polansky, DMD: The Art of the Examination Why Patient Care Goes Beyond Clinical Correctness (*****) Marc B. Cooper, DDS, MSD: Mastering Success Mastering the business of practice. Not a HOW TO book, but a WHO TO book for success. Marcus Buckingham: Now, Discover Your Strengths Stephen R. Covey: The 7 Habits of Highly Effective People Jim Collins: Good to Great: Why Some Companies Make the Leap... and Others Don't Tom Morris: True Success: A New Philosophy of Excellence (*****) Edward Horrell: The Kindness Revolution: The Company-Wide Culture Shift That Inspires Phenomenal Customer Service (*****) The Arbinger Institute: Leadership and Self Deception: Getting Out of the Box (****) Henry Cloud: Integrity: The Courage to Meet the Demands of Reality (*****) Tom Morris: If Aristotle Ran General Motors (*****) Ken Blanchard/Norman Vincent Peale: The Power Of Ethical Management Brian Tracy: The Power Of Charm Jack H. Grossman: Managing With Wisdom Thomas V. Morris: The Stoic Art Of Living: Inner Resilience And Outer Results Jack Canfield: The Success Principles James C. Hunter: The World's Most Powerful Leadership Principle-How To Become a Servant Leader

the PCC dedicates his or her time and resources to working with patients to help alleviate any fears. He or she is able to step in and take over with sensitivity at a certain point in the dental process. or think that there was an opportunity for growth within the profession. After reviewing the file. This position offers the practice the ability to extend even greater services to their patients. We must be able to reassure the patient and help turn their fear into confidence in our skills and care for their well-being. PCC and Patient Interaction What a PCC does exactly will probably vary according to the practice. When I started assisting in 1976. It gives me a chance to get to know the patient and the patient to get to know and trust me and the practice team. We are human behavior specialists who need to be able to read the dentist's mood on any given day and respond accordingly. I greet the patient in the reception area and invite him or her into my office for a preclinical visit. sometimes unusual. lengthy treatment plan as quickly as possible. What else could there be? A new and exciting step for an experienced. and provide suction. take radiographs. expect me to understand the procedures I was assisting with. who then brings the patient's file to me. Dentists that I worked with did not generally ask my opinion. well-trained. I thought I'd run it here in case any of you are looking at this position for your practice. The following is an example of how things work in our office. and must be able to discuss those procedures with patients and help them understand how the proposed treatment can benefit them. Now the dentist has to explain a complicated. Enter the PCC whose time is dedicated to helping the patient understand the treatment that is recommended and why it is needed.The following is an article that I had published in the now closed Contemporary Dental Assisting magazine. concerns. In my opinion. allowing the dentist to go on practicing dentistry. Fast-forward to today and dental assistants know and understand a wide variety of procedures and materials. The position can be infinitely satisfying for a person who can get genuine gratification from having a positive impact on the patient. enthusiastic dental assistant is to become a patient care coordinator (PCC). this is one of the most important steps. The Dental Assistant As Patient Care Coordinator Clinical dental assisting has been around a long time and is gradually evolving into a profession that is dynamic and multifaceted. When the new patient arrives in the office he or she is immediately greeted by name by the receptionist. and the office immaculate. I don't know if I or they considered dental assisting a profession. Finally. Behind the scenes we keep the equipment maintained. there was little for the assistant to do except set up and clean rooms. and finish the composite in room two. As a matter of fact. The PCC escorts the new patient into the practice and is their advocate thereafter. He or she has to check up on hygiene. The PCC is the icing on the cake and let's face it—what's a cake without the icing? The PCC is also a great adjunct to the dentist. Which scenario sounds better? A dentist is stretched for time. The PCC is also available to patients whenever they have questions or concerns about the proposed treatment or even about financial considerations. The PCC lets patients know that they are viewed as unique individuals and will be cared for as such. I've had a few e-mails lately asking about the PCC position. Progressive dentists are identifying people they know and trust to handle this important aspect of patient care. . I will be speaking on this subject at the Florida National Dental Convention in Orlando in June. as they often are in the dental office. The PCC can do what the dentist might wish he or she had the time to do. inject the patient in room one. the supplies stocked. or misconceptions they have about their treatment. We have to understand that patients act in certain. ways when they are stressed and fearful.

you become an educator. too. and proceeds with the exam. Now the patient is more receptive to the dentist's recommendations because time has been spent carefully and thoroughly explaining the conditions and options. This saves the patient. and the practice. I accompany the patient to the operatory. We will usually agree that it would be better for the patient to find dental care that better suits his or her individual desires. then we are probably not the right practice.I begin by asking open-ended questions about the patient. This provides a great opportunity to educate the patient about his or her present oral health. Once I have finished charting existing conditions and have made notes about what I see. I also tell him or her about myself. and diagnostic photos as prescribed by the dentist. our practice is prevention oriented with an emphasis on restorative dentistry. Once we have completed the preclinical interview. You are not only a caregiver. Using the right questions and giving the pertinent information about the way we care for our patients. I still assist clinically. Then I can share what I learn with the rest of the team. I also will be sure to let the dentist know what conditions I have mentioned to the patient while charting. you must truly care or the impression won't last long. By explaining what I am seeing and how it can affect him or her and explaining the treatment options available. A few times it became apparent during this step that our practice was not the right choice for a particular patient. I get to know the patients and understand them. I am using all the skill and knowledge I have developed over years of assisting in a new and interesting way that benefits our practice and patients. I will take the necessary radiographs. If the treatment plan is lengthier. and the practice. the dentist. the staff. I have time to answer questions patiently and continue to educate the patient about his or her oral health. the dentist and I review the findings together and organize a treatment plan. I can go over fees with the patient at that time. The patient has already had time to absorb some of the information and has started the process of accepting that treatment is needed. Most patients tell me that they have never had such a thorough exam. This reinforces the patient's confidence in the practice and the diagnosis. help track everything. good and bad. so I truly believe I have . The dentist then goes in. the patient is better able to understand the dentist's diagnosis and treatment recommendations. the dentist. study models. Making a Difference There is great satisfaction in being a PCC. the dentist. and remain available at any time. I will then prepare a review of the findings and print out x-rays and information sheets pertinent to the treatment being proposed. Once the patient decides to begin treatment. I will explain to the patient that we do expect our patients to come in for regular prophies and exams. When I see this. I ask about any good and bad experiences the patient has had in dentistry and what we can do to help. By the time the patient returns for the consultation. It is important to understand that you are not just giving the patient the impression that you care about him or her. This is where the importance of a well-trained PCC is evident. fears and anxieties if any. spends some time getting to know the patient. the patient will be recalled for a consultation. I will talk to the dentist for a few minutes and relate the patient's goals for his or her oral health. If the treatment plan is limited. If during the preclinical phase of the initial visit it becomes clear that the patient is really only interested in being seen on an emergency basis and has no interest in being active in our recall system. the dentist will be bringing up areas of concern that have already been introduced by the PCC. I help schedule a series of appointments. I am prepared to discuss and explain the needed treatment. After I complete the comprehensive exam. We spend anywhere from 15 to 20 minutes on this part of the visit. and past dental experiences. I then proceed to chart existing conditions. For example. I can help the patient come to the understanding that he or she might want to continue searching to find a practice that fits his or her particular needs. You have a major impact on the patients you serve. I also will be ready to suggest a few payment options. While carrying out the exam. There are many creative options that I can suggest to help the patient find a way to afford the necessary treatment. and the staff a lot of frustration. Next.

Most medical practices have these responsibilities broken down into job categories and even sub-categories. By the time you enter the exam. she will handle the consult and presentation of the treatment plan. who is interested not only in helping to ensure a high quality new patient experience. 2008 at 08:39 AM in Patient Care Coordinator | Permalink | Comments (6) | TrackBack (0) . Email this • Save to del. rather than a dreaded. but who wants to pave the way to help others shine in their positions as well. caring. You enter as a new friend. and neither was his staff's. We're even starting to realize that the front desk assistant isn't automatically an office manager. It requires an educated.us | Tweet This! January 17. After an impersonal initial meeting I was handed a rose at the desk as I was leaving. 2009 at 05:12 AM in Patient Care Coordinator | Permalink | Comments (1) | TrackBack (0) | Digg This | Save to del.icio. People like to find something great and share it with others.us • Digg This! Posted by Linda Zdanowicz on January 14. you will have one who tells you they've never enjoyed coming to the dentist as much as they do now.the best of both worlds. that's a different post. Clearing that up will free a lot of dentists from demands for higher salaries from employees who have changed nothing except for their job title. His manner was not warm and welcoming. Dentistry is unique in the health care community in that the dentist still feels that he had to juggle so many areas of running a practice alone. But. She can spend as much time as necessary answering the patient's questions and organizing their appointments. He also has someone working at the same time to establish a trusting relationship with a new patient. well-trained staff member to be the pcc. The pcc will welcome the new patient into the practice in a way that they probably haven't experienced before. she will have a thorough charting of existing conditions and a newly educated patient waiting who is just dying to meet you. The role of the pcc can be extremely gratifying and beneficial for all. She is able to share information about the practice. Rather than having a patient who tells you that they really don't want to be here at every appointment. She will put together any materials needed for a follow-up consult if necessary and in many cases. 2008 What Can A Patient Care Coordinator Do For You? The benefit of the patient care coordinator (pcc) in today's dental practices is being recognized more and more as dentists see how much they can add to the practice. There is definitely a place for a PCC in any practice that wants to provide excellent service and satisfaction to their patients. That is the beginning of the "Aha" experience that will make the patient feel that your practice is different from anything they've experienced in any other office. but in a superficial way. the dentist has a valuable hour to concentrate on productive dentistry. The pcc enhances a great practice and helps improve a struggling one. experienced person. When the patient leaves the office after that appointment they will often tell their friends and family about the great new dental office they have discovered and urge them to see for themselves. You will have the benefit of being briefed by the pcc about the patient and can meet them in a more relaxed and congenial atmosphere. The pcc is the rose if she fulfills her role well. I remember going to a new dentist many years ago who was trying to make this "Aha" feeling happen. your pcc will input all the data you've both acquired and organize it into a good review of findings. but necessary new acquaintance. and dedicated person who is confident in his or her abilities and wants to take a new professional direction. By designating a trusted. Dentistry is starting to do this a little at the front desk. dentist and staff that leaves the patient excited to meet you and be a part of your practice. She will work with them to find ways to make the treatment you have recommended fit into their budget.icio. Posted by Linda Zdanowicz on January 17. experienced. You can have a new opportunity to make a difference. It felt strange and I wondered why they bothered. It's a role that requires a dedicated. She finds out what the patient has experienced in the past and what they want from you. When the exam is finished.

Keep in mind that people are different and their tolerance levels are varied. mire to get bogged down in. 2007 Getting To Yes Part of the responsibility of the patient care coordinator (pcc) is helping the patient understand the treatment being recommended and how it can improve not only their oral health. You can too. they are more likely to consider my comments seriously. pay special attention. many times it just means 'not right now'. It's my shameless plug for my first published article. You just have to take some chances and try some new things. You have to make the patient feel good enough about the treatment and what it will accomplish so that they can accept the fee as fair and equitable. Then you must listen carefully to the treatment the dentist is proposing. 2007 at 11:34 AM in Patient Care Coordinator | Permalink | Comments (0) | TrackBack (0) | Digg This | Save to del. It's a position that is becoming more popular in dental practices and can be very rewarding for the dentist. Ask for the education you need and seek it out yourself. Check it out here in Contemporary Dental Assisting magazine. Posted by Linda Zdanowicz on January 20. what alternatives are available and why your dentist feels that one is better for this patient than another. I am able to venture further than the side of the chair. the reasons that one treatment will be better for this patient than another and be sure that you understand every aspect of what you are being told. They had to arrive at a place were they understood that they wanted more because what they had wasn't satisfactory. as well. It's a completely new way to serve your patients and your practice. Then I tell them that I am going to persist a little because I want them to understand the consequences of the treatment they are choosing. take your time presenting the treatment. I have often seen patients say no to an implant retained lower denture only to return in a year to have implants and attachments placed. and you will see that there is more to assisting than you ever thought there was. This article is about patient care coordinators. Don't wait for the dentist to provide everything along the way.us | Tweet This! January 20. but without all of it. have him pass his periodicals on to you and visit specialists offices and shadow their staff for the day so you can get an even greater understanding of what is available. Patients who see most of their relatives slip into dentures like a teenager slides behind the wheel of their first car may almost see it as a . Once you understand the treatment plan.| Digg This | Save to del. what he wants and what doesn't matter at all to him. give the patient opportunities to ask questions and state concerns and take those concerns seriously. Read the patient care coordinator article and see if that's something you might like to talk to your boss about. Don't always think that no means never. A lot of that reaction depends on what the patient's experience has been. There is a lot of responsibility to educate yourself on your own time so that you can have an intelligent discussion of treatment options with your dentist. Once I have given them that education. you have to understand the treatment your dentist is recommending. I wouldn't have the satisfying and exciting career that I have now. I started out as an assistant in 1977. people really can only do a limited amount for now. Once you understand that. 2007 I Can't Help Myself OK. but their over-all health as well. here it is. what they are looking for and what their understanding of their conditions and the possible treatments available are. Dental assistants. Sometimes.icio. You can do this by reading dental journals and going to continuing education. Once they see that I truly care about their comfort and happiness. You need to share what the patient has told you. The only time I really come to a place where I feel like I may be pressuring the patient is if I see they are going to do something that they will not be happy with and won't be able to reverse as easily. One person can go through most of their adult life wearing dentures without complaint and another would do anything in their power to stay out of them. sunshine to bask in and finally those roses to smell. I took a decade and a half off to raise some fantastic kids and went right back to the profession I love. Because I have looked for ways to apply what I've learned at the side of a master dentist.icio. It has been a journey filled with mountains to climb and sometimes slide back down.us | Tweet This! January 14. the assistant and the patient. Then they can really appreciate the improvement. I went back to school first and that was a great idea. You and the dentist must sit down and exchange information. Get on-line. then I feel like my responsibility has been fulfilled. To do that you have to find out what your patient needs. Then I was fortunate to go right to the perfect practice for me.

You can promote your dentist and team to the patient so that they are excited to be in a place where everyone is so great and works so well together. I told her what her ridge would look like in thirty years and asked her what the most she could afford in monthly payments would be. I said." That made sense to her and made her see that she not only could afford the treatment. 2006 The Ups and Downs of Being a Patient Care Coordinator Being a patient care coordinator (pcc) can be a very fulfilling job.right of passage. suggest they begin treatment this year and complete it at the beginning of the following year to maximize their insurance coverage. People who are in pain can feel better and enjoy their food more. the patient and the dentist. Sounds great. my mother had dentures. "My grandmother had dentures. you are helping the patient in many ways. We all have soft teeth. Patients who are ashamed of how their teeth look will begin to smile without hiding their mouth behind their hand.icio. Educate the patient about the benefits of receiving treatment and the consequences of delaying so that they want the treatment and choose to proceed. Sit down with the dentist before the presentation. print out photos and x-rays. You have to look at it as opening a window and showing them another view. If the patient has insurance and the treatment can be phased. If you work with a financing company.us | Tweet This! September 26. We then worked with a dental lending plan and realized that she could pay for the treatment she needed in five years at that payment. Posted by Linda Zdanowicz on January 14. A healthy mouth and attractive smile can improve the patient's life as well as their health. begin by showing the patient the x-rays and photos. Try to understand what your patient values and gear the discussion toward that. at the end of five years you probably wouldn't have saved the money you'll be spending and you will be wearing a denture. Prepare information sheets that pertain to the needed treatment. 2006 Treatment Plan Presentation Presenting large treatment plans can be challenging. Place all this data in a folder that the patient can take home with them. and talk about what the patient needs and why they need it. The best defense is thorough preparation. You owe it to yourself.icio. Find out what is most urgent and if treatment can be phased over a period of time. preferably while he is doing the treatment plan. Being a part of making that happen is very rewarding and provides an important service to the patient and the practice. doesn't it? . 2007 at 10:29 AM in Patient Care Coordinator | Permalink | Comments (2) | TrackBack (0) | Digg This | Save to del. or almost inevitable. It is the dental team's job to debunk that belief. Treatment plan presentations are challenging but can be very satisfying. Then help them find ways that they can afford it. so I always knew I'd get dentures. sometimes. Posted by Linda Zdanowicz on October 04. Patients like this because it shows you are thorough and organized and it helps them keep all the information together. Make sure you understand all aspects of treatment. Give a tooth by tooth tour of the treatment plan and the fees associated with the treatment. OK. but she was starting to feel hopeful about it. "At the end of the five years you will have your teeth. I had a thirty year old tell me that she wanted all her maxillary teeth extracted. You get to spend a lot of time getting to know your patients and can make a real difference in their attitude toward their oral health and dentistry. It is important to do that without making the patient feel ignorant or foolish. A few people have told me. Let them know how long the plan will take from beginning to completion. Have a copy of the treatment plan and fees. 2006 at 10:08 PM in Patient Care Coordinator | Permalink | Comments (0) | TrackBack (0) | Digg This | Save to del. getting to yes follows naturally. At the presentation.us | Tweet This! October 04. have their brochure and fee schedule ready. You get to have a lot of independence in your job as well and have many opportunities for personal growth. downright nerve-wracking. Find out what's important to the patient and address the ways that improved oral health can provide that for them. Finding creative ways to help a patient understand how they can benefit from optimal oral health and discovering ways to afford it. When patients want what you are offering. If you have them extracted." This is all they know.

I believe your answer must be that dentistry is your calling. Care Credit or any other financing source you work with. You will learn different ways to problem solve and you learn how to interact effectively with many different types of people. All the while you must be educating the patient so that they know the benefits or consequences of their choices. I learned this from a mistake I made. . She must approach it with the firm belief that every patient's experience in the practice will be better because of what she does. This is where the rubber meets the road and you have to be able to think on your feet. That's how they get their job done. Maybe even spoon feed it a little at a time.us | Tweet This! September 21. First of all. she has to believe in the job. that's a great way to look at it. You must love it and have a strong interest in the profession to be effective. approach it as a business matter. Think about it. A lot of this depends on the attitude of the pcc. they're just mad. Then choose positively. put forth an effort. but most of it is commitment to the position. Sometimes. Everything can be going along great and then you have to tell a patient they need a lot more work than they thought they did and it's going to cost a lot too. I was speaking to a friend recently about challenges in life and he told me to be happy for big challenges because that's how you learn to handle big problems. You have to be patient and have a thick skin. Commiserate but don't suck it in and hold on to it. It works. You may lose a percentage up front. Now. actresses in plays are paid to be someone they are not in their normal lives. try it. Whenever you face a situation that feels uncomfortable or uncertain that is the time to ask yourself what all your possible responses are and what the outcome of each will be. retreat. Go over the treatment plan with the dentist before the consult if there is anything you are not sure of. but the payment is in your hands at the beginning of treatment and it is better to give up a small percentage than to lose the case altogether because the patient didn't have this option. Acting like you're not nervous about talking to patients about treatment or fees is no different. 2006 at 07:50 PM in Patient Care Coordinator | Permalink | Comments (2) | TrackBack (0) | Digg This | Save to del. That part is just business. I think for most people it is presenting treatment plans and discussing financing. If you have a really bad case of nerves try using positive visualization. The patient came to your practice for care and that is what you are proposing to them. When discussing fees and treatment patients can sometimes be unreasonable.icio. You must enjoy educating your patients and helping them understand what is going on in their mouth and what they can do to help improve or maintain their oral health. You can even picture the patient getting upset and picture yourself calmly answering their questions and helping them calm down. Can you take it? You can if you put it into perspective and don't take it personally. Posted by Linda Zdanowicz on September 26. Being a pcc is something you grow with. Again. They're not mad at you. Maybe you need to break down the treatment plan into smaller bites. You are the person who will be presenting treatment options and fees. You may need to explain that they have a choice between optimal and adequate treatment. Don't get anxious and don't get defensive or apologetic. How about payment? That's probably the biggest hurdle. all the while explaining why the treatment will benefit the patient. Patients who came to the initial consult saying they want to really improve their smiles can sometimes be downright angry when they find out how much that will cost. You can only tell them the fee and help them decide on the best method of financing. You will be a much different pcc a year after you start then you were when you began. Ask yourself this question: Is dentistry a calling or a business for me? If you want to be successful as a pcc. You're sitting right there across from them so you're the likely dumping ground. It is your responsibility to make sure you are prepared to answer their questions. discussions about a large cosmetic case can be like a fencing match. They want to find a place to dump the anger and the disappointment that the treatment they wanted might be more than they can afford. you can choose to put a positive spin on any situation and come out a winner.So what is the hard part? Well. Some of it is role playing. Do you get nervous or feel funny talking about these things? Then learn to act. 2006 Patient Care Coordinator Wanted The patient care coordinator (pcc) can really pull customer service together. the concept has to be accepted by the patients. Remember. Picture yourself in the consult with the patient calmly going over all the information. In a fencing match the opponents approach. You are getting your job done. and come back and try again till someone dominates. Don't hesitate to offer Dental Fee Plan. Before that can happen. Let them blow and let it flow right past you.

And you can't let it get to you. The work is hard but the rewards are great. I know. The position of pcc has more rewards than heartaches. With their permission. So now I know a little about them already. I greet them in the reception area and escort them to my office. Do you have what it takes? It's not a job for people who can't think on their feet. Self indulgence doesn't work if you want to be in this position. The role this person plays can vary from practice to practice. By the time the dentist enters the room the patient has gotten past most of their nervousness and is anxious to meet this great person. Sometimes they look a little wary of this change from what they've been used to so I explain that I like to get to know them as people a little before trying to see what their oral health is like. When they arrive. their fears. The pcc is able to humanize the dentist for the patient before they ever meet and that sets a better tone for their relationship right from the start. You have to choose whether to feel resentful or whether to just be happy that the patient will be served and the practice will benefit as well. He may say exactly what you said. Next we move into the operatory where I can chart their existing conditions and tell them what those conditions can mean and what the dentist may suggest as treatment. care and the desire to serve. I am the pcc in our practice so I'll tell you what I do. I usually have some info about them ahead of time. Posted by Linda Zdanowicz on September 21. It is during this time that I can find out about their past experiences. It's all about comittment. It doesn't end when the patient leaves the practice. it's all about the patient. I take notes that will be shared with the rest of the team. This develops a rapport that sets the tone for how they feel about the practice. . as well. The patient is also enthusiastic about the dentist because the pcc obviously thinks highly of him and has mentioned some of his achievements. 2006 Patient Care Coordinator. One of the most important abilities you must develop is the ability to hold your own counsel. It's important to see it for what it is and not become emotionally attached to the maneuverings or the outcome. The pcc will record all the information gathered during both the preclinical and clinical portions of the new patient exam. Since we send them a new patient packet to fill out before they get to the office and a self-addressed envelope to return it with. When a new patient comes into the practice I am the first clinical person they interact with. They want him to "earn" their money.us | Tweet This! August 26. Your personal feelings must be put into perspective. You could put great effort and much time into a case presentation only to have that happen and then the patient may accept the case after talking to the dentist for five minutes. We will talk about how different treatments or lack of treatment can affect or improve their conditions and what the outcome can be.emotional. Patient preferences will be entered into the record and the rest of the team will have the info before them when they meet the patient for the first time. We usually spend about 20 minutes talking and getting to know each other. You know what? They just want to hear it from him. aggressively assertive and even desperate. Some consults can be exhausting and you can feel like you've taken a beating. Leave your ego at the door. That can be extremely difficult. I am continuously educating the patient and letting them know that we want them to understand what we are seeing and suggesting. It's not about you. What's That? Good question! A patient care coordinator (pcc) is the concierge of the health care practice. This makes them feel cared for and that the staff is really interested in them. When you think of the difference you can make by having the right attitude and commitment you will love coming to work every day. They usually like that idea and start to relax. By the time the dentist comes in to diagnose and suggest treatment he has a patient that understands what he is telling them and is able to make an informed decision about their oral care. Choose to be happy. preferences and desires for their oral health.icio. too. not his "flunkie". it's really not personal. Many times we also have their records and x-rays from their previous dentist. Patients may decide that if they are going to pay such a high fee that they want to talk to the dentist. Remember that the goal is for the patient to be served. Now here's the hard part. You must be able to perform rapid and accurate self-examination and discipline yourself to always do the right thing. This attitude can be developed. The patient doesn't have to repeat the same info to each new person. You must be able to field questions but you must also be able to admit what you don't know and make it your business to get the needed information. 2006 at 10:38 PM in Patient Care Coordinator | Permalink | Comments (0) | TrackBack (0) | Digg This | Save to del. resentful doesn't work. Yes. they might actually say that.

I will place all of that along with the treatment plan in a folder with my business card attached. I will prepare a review of the doctor's findings and have info sheets ready to share with the patient. 2006 PATIENT CARE WHAT? Watch for my first article titled Patient Care Coordinators to be published in the November issue of Contemporary Dental Assisting magazine. On the occasion that I am stumped. . If patients see that you know what you are talking about and really care about them as a whole person. 2006 at 05:20 AM in Patient Care Coordinator | Permalink | Comments (0) | TrackBack (0) | Digg This | Save to del.I will also prepare any materials I will need for the consult appointment to present the doctor's treatment plan. caring and a genuine interest in people. Sorry. My business card has my e-mail address on it so that the patient can reach me that way if they prefer. Before the patient leaves I assure them that they can call me anytime if they have questions or concerns. I admit it and excuse myself to confer with the dentist. A pcc can add a lot of value to a practice. I am able to develop a special bond with the patients and really enjoy getting to facilitate their care.us | Tweet This! August 05. During the consult I can answer most questions the patient can think of. Posted by Linda Zdanowicz on August 26.icio. they will trust you and believe in the practice. We also discuss payment options at the consult and set up a series of appointments. not just a mouth with teeth in it. I just found out that this article will not be published until next July. You also need to know your stuff. Please feel free to e-mail me if you have any questions concerning patient care coordinators. It takes dedication.

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