Dell EMC XC740xd XC Series Appliance and the

XC Core System
Solutions Guide
Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2017 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.

2019 - 02

Rev. A04
 Contents

1 About Dell EMC XC740xd XC Series Appliance and the XC Core System solution.......................................... 4

2 Documentation references.............................................................................................................................6

3 License management..................................................................................................................................... 7
Setting up Nutanix Customer Portal................................................................................................................................7
Managing the license...................................................................................................................................................8

4 Deploying an appliance.................................................................................................................................. 9
Before you begin................................................................................................................................................................ 9
Setting up your appliance for first use........................................................................................................................... 10
Deploying XC Series Appliance and XC Core System............................................................................................10
Default cluster credentials............................................................................................................................................... 12

5 Downloading and installing software applications......................................................................................... 14

Downloading OpenManage Essentials........................................................................................................................... 14
Installing Dell OpenManage Essentials on a separate management server...............................................................14
Dell Nautilus.......................................................................................................................................................................15

6 Monitoring XC Series Appliances and XC Core Systems...............................................................................16

Monitoring the appliance by using iDRAC..................................................................................................................... 16
Monitoring the appliance by using Dell OpenManage Essentials................................................................................16
Monitoring an appliance by using Nutanix Web Console............................................................................................. 17
Monitoring an appliance by using Nutanix Prism.......................................................................................................... 17

7 Updating firmware........................................................................................................................................ 18
Updating XC hardware component firmware by using Nutanix Life Cycle Manager (LCM).................................. 18

8 Replacing hardware...................................................................................................................................... 19
Replacing components with no cluster data................................................................................................................. 19
Replacing failed front hard drive and SSD components that contain cluster data..................................................20

9 Recovering an appliance...............................................................................................................................21

10 Getting help............................................................................................................................................... 22
Contacting Dell EMC....................................................................................................................................................... 22
Dell EMC SupportAssist..................................................................................................................................................22
Locating Service Tag....................................................................................................................................................... 22
Quick Resource Locator.................................................................................................................................................. 23
A Bare metal recovery.....................................................................................................................................24
Creating a RASR USB disk for Hyper-V........................................................................................................................ 24
Creating a RASR USB disk for ESXi and AHV..............................................................................................................24

Contents 3
 1
About Dell EMC XC740xd XC Series Appliance
and the XC Core System solution
NOTE: The information in this document applies to both Dell EMC XC740xd Series Appliances, and Dell EMC XC Core System
offering. Sections or information that apply to only one of the offerings (XC Series or XC Core) will be called out explicitly.
The Dell EMC XC740xd XC Series Appliance and the XC Core System solution include the Dell EMC appliance and software from Nutanix
(used as a virtual appliance), which simplifies virtualization by converging computer, storage, and network into a single appliance that is
deployed in a clustered environment. The following illustrations show the Dell EMC XC740xd XC Series Appliance and the XC Core System:

NOTE: For more information about deploying the Dell EMC XC740xd XC Series Appliance and the XC Core System, see the
manuals available at Dell.com/XCSeriesmanuals.

Figure 1. Front view of 12 x 3.5-inch hard drive configuration

Figure 2. Front view of 24 x 2.5-inch hard drive configuration

4 About Dell EMC XC740xd XC Series Appliance and the XC Core System solution
Figure 3. Back view of 4 x 2.5-inch hard drive configuration

About Dell EMC XC740xd XC Series Appliance and the XC Core System solution 5
 2
Documentation references
Table 1 provides the reference document link on the Dell support site for Nutanix solution software documentation, Dell EMC
documentation, and supported hardware, firmware, and software.

Table 1. Documentation references

Information Link
Nutanix solution software documentation
See the Dell EMC XC740xd Series Hyper-Converged Appliances
Dell EMC documentation
Support Matrix available at Dell.com/XCSeriesmanuals
Supported hardware, firmware, and software

6 Documentation references
 3
License management
NOTE: This chapter does not apply to XC Core appliances.

The Nutanix virtual computing platform consists of various features that enable you to administer your environment according to your
current and future requirements.

Licensed features on the XC Series appliances can be upgraded to an enhanced feature set, which is updated for a longer term, or
reassigned to nodes or clusters as permitted by the licensing terms provided in the Dell EMC Nutanix EULA.

There are two types of licenses. They are:

• Starter license
• Pro and Ultimate license

Starter license:

Each Nutanix node and block is delivered with a default Starter license, which is issued for a six-year term that begins on the shipping date
for your appliance order. You are not required to register this license on the Nutanix Customer Portal account that was assigned to you
when you purchased your nodes.

Pro and Ultimate licenses

The Pro and Ultimate license types require you to download a license file from the Nutanix Customer Support Portal and install it on your
cluster. When you upgrade to a Pro or Ultimate license, or add nodes or clusters to your environment with these licensed features, you
must generate the license file, download it, and then install it.

NOTE: The most current information about your license is available at the Nutanix Customer Support Portal. You can view
information about license types, expiration dates, and any free license inventory (that is, unassigned available licenses).

Setting up Nutanix Customer Portal

If you are new to Nutanix Support, create a personal profile on the Nutanix Customer Portal. Creating a personal profile enables you to
manage your licenses.
NOTE: The Nutanix Customer Portal is also required to access some of the advanced Nutanix documentation.

Perform the following steps to set up your Nutanix Customer Portal:

1 Go to http://portal.nutanix.com, click +Create account, type the required information, and then click Register.
An email would be sent to your registered email address. Click the verification link to activate your account. The Welcome screen is
displayed.
2 Select Support Portal, type the Serial Number or Service Tag of your appliance, and then click Activate.

NOTE: To find the Service Tag of your appliance, see the Locating Service Tag section in this
document.

The Customer Portal account is now created and allows you to manage your licenses.

License management 7
Managing the license
Perform the following steps to manage your licenses:

1 In Nutanix Documentation portal, open the Web Console Guide, and then see the License Management section.
For more information about accessing Web Console Guide, see the Documentation Matrix section in the Dell EMC XC740xd Series
Hyper-Converged Appliances Support Matrix available at Dell.com/XCSeriesmanuals.
2 Perform the relevant licensing tasks for your appliance.

8 License management
 4
Deploying an appliance
Before you begin
Before you deploy XC Series Appliance and XC Core System, ensure that you read through this document and familiarize yourself with the
process and required materials.

WARNING: Before you set up and operate your appliance, review the safety instructions that shipped with your storage
enclosure.
WARNING: The weight of your appliance with all the physical disk drives installed (full weight) is 35-70 lbs.

WARNING: Your appliance must be installed by Dell EMC certified service technicians.

CAUTION: Before installing your appliance in the rack, ensure that the weight of the appliance does not exceed the weight limit
of the rack. For more information, see the Rack Installation instructions that is shipped with your appliance.
CAUTION: It is important that you complete all the tasks in this guide before doing other configurations.

NOTE: For weight stability, always load the rack by using bottom-up approach.

NOTE: This solution is deployed by Dell EMC Services.

Ensure that the following items are available:

• Power cables
• Network cables—optical and/or copper (Intel SFP+ or Category 6 Ethernet)
• Rail kit
• Nutanix documentation
• Dell EMC Documentation

NOTE: For more information about the Dell EMC documentation and Nutanix documentation, see the Documentation matrix
section in Dell EMC XC740xd Series Hyper-Converged Appliances Support Matrix available at Dell.com/XCSeriesmanuals.
NOTE: The Boot Optimized Server Storage (BOSS) card shipped with XC Series Appliance and XC Core System is the appliance
boot device. This PCIe card supports up to two M.2 SATA SSDs configured in RAID1 for high availability. Write intensive activities
and processes leveraged by XC Series Appliance and XC Core System, are intended to take place on the SSDs and HDDs and not
the BOSS boot device. Any applications defaulting write activity to the BOSS boot drive should be redirected accordingly.
The following are some of the examples of write intensive applications not to be run on the boot device:

• Appliance Center Agents

– System Center Configuration Manager (CCMExec.exe)
– System Center Operations Manager (MonitoringHost.exe)
• Write‐intensive Agents
• Databases
• Disk management utilities (third-party disk defragmentation or partitioning tools)
• More roles outside of the appliance’s intended use (web server, domain controller, RDS, and so on.).
• Client‐based Antivirus (Hyper-V only)
• Virtual machines: Ensure that the virtual machines run only on Solid State Drives (SSDs) and Hard Disk Drives (HDDs).

Deploying an appliance 9
Setting up your appliance for first use
Make sure that your appliance components are properly installed. Your appliance is shipped with physical disk drives, power supply units
(PSUs), and fan components. Ensure that all components are properly seated and are not dislodged or damaged during shipping.

1 Install the appliance in a rail.

The appliance requires a compatible rack and a rack installation kit. For more information about rail installation for the appliance, see
the Rack Installation instructions that shipped with your appliance.
2 Cable your solution based on the best practices cabling diagram shown in the following image:

NOTE: At a minimum, there are three appliances in a cluster.

Figure 4. Cabling an appliance

1 Management Network 2 Host Network

NOTE: The preferred setup is to connect the management port across all three appliances to the same switch
(management network).

Deploying XC Series Appliance and XC Core System

The flow of tasks in deploying the XC Series Appliance and XC Core System is shown in the following image:

Figure 5. Deployment workflow process

The deployment of XC Series Appliance and XC Core System involves running the first time boot scripts, creating an XC cluster, and
configuring the storage cluster with Hypervisor Management Interface.

10 Deploying an appliance
Nutanix first boot scripts
Use the Nutanix first boot script information that applies to your appliance and associated hypervisor.

First time boot scripts for Nutanix AOS

Nutanix AOS is preinstalled from the Dell factory on each appliance. As Nutanix AOS is preconfigured, it does not require first time
configuration. The XC Series Appliance and the XC Core System, boot to the hypervisor and are ready to be clustered after the CVM has
all the services up and running.

Running Nutanix first boot scripts for VMware vSphere

After the appliance is racked, cabled, and powered on, the Nutanix first boot scripts run automatically. Wait till the scripts are successfully
run. A list of run scripts is displayed. When Nutanix first boot scripts are running, the following tasks are completed:

NOTE: These Nutanix first boot scripts run automatically after the first boot of the appliance and include multiple reboot tasks.

• Creating vSwitch Nutanix, internal and external port groups and vmkernal interface with address on internal portgroup
• Activating vMotion and management on the default external vmkernel interface (vmk0)
• Enabling TSM-SSH, TSM, sshClient, nfsClient, and ntpClient through the firewall
• Denying vprobeServer through the firewall
• Setting advanced ESXi parameters
• Enabling auto-start, setting the default RAM, and number of vCPU for the CVM
• Electing applicable data-disk storage controller for PCI pass-through
• Disabling drivers associated with pass-through storage controllers
• Installing the following VIBs: Nutanix VAAI, updated ixgbe and igb driver, and GPU VIBs (if applicable)
• Renaming local VMFS datastore to standard naming convention: NTNX-local-ds-<block id>-<node_position>
• Starting CVM and checking for the existence of /tmp/svm_boot_succeeded
• Restarting host

Running Nutanix First Boot Scripts for Microsoft Hyper-V

After the appliance is racked, cabled, and powered on, the Nutanix first boot scripts run automatically. Wait till the scripts are successfully
run. A list of run scripts is displayed. When Nutanix first boot scripts are running, the following tasks are completed:

NOTE: These Nutanix first boot scripts that are run from the Nutanix first boot scripts wizard, require minimal or no user
intervention.

• Setting up vSwitch or LBFO NIC Team

• Installing NIC drivers (Intel), Cygwin, ipmiutil, and Python
• Registering CVM as a VM
• Attaching disks to CVM
• Enabling auto-start, sets the default RAM and number of vCPU for the CVM.
• Starting CVM and checks for the existence of /tmp/svm_boot_succeeded.
• Restarting host.

Creating a cluster
You can create a Nutanix storage cluster by using one of the following ways:

Deploying an appliance 11
• Using Nutanix Foundation from all locally discovered appliances that are ready to be clustered
• Creating a cluster manually by using command line interface

During this process, you can set the following parameters:

• Cluster maximum Redundancy Factory (RF)

• Cluster name
• Cluster virtual IP (optional for AHV and vSphere)
• Subnet mask and default gateway (iDRAC, hypervisor, and CVM)
• Domain Name Servers (DNS)
• Network Time Protocol (NTP) servers (hypervisor NTP N/A for Hyper-V)
• Hypervisor hostnames
• Appliance IPs (iDRAC, hypervisor, and CVM)
• Reinstallation of new hypervisor and CVM (optional with Nutanix Foundation CVM)

Configuring a cluster by using Nutanix Prism

NOTE: For information about Nutanix, see the Dell EMC XC740xd Series Hyper-Converged Appliances Support Matrix available
at Dell.com/XCSeriesmanuals. The document name varies depending on the solution software version you are running.

NOTE: Use the hypervisor information that applies for your specific appliance.

Acropolis Hypervisor (AHV)

1 Create storage pool and containers through the Nutanix web console.
2 Create, deploy, and manage virtual machines through the Nutanix web console.

NOTE: For more information, see the Acropolis Virtualization Administration Guide. To access Acropolis Virtualization
Administration Guide, see the Documentation Matrix section in the Dell EMC XC740xd Series Hyper-Converged Appliances
Support Matrix available at Dell.com/XCSeriesmanuals.
NOTE: The XC740xd–12C is not included in the hypervisor management configuration because though it participates in the
storage cluster but it is not available as a compute resource.

VMware vSphere
1 Create storage pools through the Nutanix web console.
2 Create and mount containers as NFS datastores on appropriate hosts through the Nutanix web console.
3 Manually add and configure vSphere clusters by using the Nutanix guidelines.

NOTE: For more information, see the vSphere Administration Guide. To access vSphere Administration Guide, see the
Documentation Matrix section in the Dell EMC XC740xd Series Hyper-Converged Appliances Support Matrix available at
Dell.com/XCSeriesmanuals.

Microsoft Hyper-V
1 Create storage pools and containers through the Nutanix web console.
2 Run Hyper-V setup script from any CVM to join hosts to a domain, create a Hyper-V failover cluster, and register a storage cluster as
an SMB share.
3 Optionally, add a cluster to System Center Virtual Machine Manager either with the Hyper-V setup script or manually.

Default cluster credentials

The default cluster credentials for the appliance differ from those stated at the beginning of all Nutanix documentation. The following table
contains the default credentials for each for each interface in the appliance:

12 Deploying an appliance
 NOTE: The default password is not set for ESXi hosts.

NOTE: Use the hypervisor credentials that apply to your specific hypervisor.

Table 2. Default cluster credentials

Interface Target Username Password

Web management console iDRAC root calvin

SSH client or console AHV host root nutanix/4u

Remote desktop or console Hyper-V host Administrator nutanix/4u

SSH client or console ESXi host root nutanix/4u

SSH client Nutanix Controller VM nutanix nutanix/4u

Nutanix Web Console PRISM Interface (after cluster admin admin

configuration)

NOTE:

1 For Username and Password of Web management console, see the Service Tag available on the appliance.
2 The default password is not set for ESXi hosts.

Deploying an appliance 13
 5
Downloading and installing software applications
OpenManage Essentials is a hardware management application that provides a comprehensive view of the appliance and its components.
OpenManage Essentials enables you to:

• Discover and list the appliance inventory

• Monitor the health of an appliance
• Perform appliance updates and remote tasks
• View hardware inventory and compliance reports

NOTE: For more information about the supported OpenManage Essentials versions, see the Dell EMC XC740xd Series Hyper-
Converged Appliances Support Matrix available at Dell.com/XCSeriesmanuals.

Topics:

• Downloading OpenManage Essentials

• Installing Dell OpenManage Essentials on a separate management server
• Dell Nautilus

Downloading OpenManage Essentials

• To download OpenManage Essentials management software, go to Dell.com/support/home or the Dell TechCenter website at
DellTechCenter.com/OME.
• To download the OpenManage Essentials User’s Guide, go to Dell.com/openmanagemanuals.

NOTE: To install OpenManage Essentials, you must have local appliance administrator privileges, and the appliance you are using
must meet the criteria mentioned in the Installation Prerequisites and Minimum Requirements section of the OpenManage
Essentials User’s Guide, go to Dell.com/openmanagemanuals.
NOTE: OpenManage Essentials must be installed on the management network or a network that has access to the IMPI or
iDRAC ports.

Installing Dell OpenManage Essentials on a separate

management server
Perform the following steps to install OpenManage Essentials on a separate management server:

1 Go to Dell.com/openmanagemanuals and open the OpenManage Essentials User’s Guide.

2 Go to the Installation Prerequisites and Minimum Requirements section and complete the tasks as described.
3 Go to the Installing OpenManage Essentials section and complete the tasks as described.
Install the following optional software applications:
• Dell OpenManage Essentials
• Dell Repository Manager

NOTE: Install Dell Repository Manager only if you want to customize the Firmware Bundles and Update Packages.

14 Downloading and installing software applications

Dell Nautilus
Dell Nautilus is a general maintenance release utility for updating firmware for SAS and SATA drives (or disks).
NOTE: For information about the supported Dell Nautilus version number, see Dell EMC XC740xd Series Hyper-Converged
Appliances Support Matrix available at Dell.com/XCSeriesmanuals.
Perform the following steps to download the Dell Nautilus Firmware Update Utility for SAS and SATA disk Solid State Drives (SSDs):

1 Go to Dell.com/support.
2 On the Product Support page, click Drivers & downloads.
3 Use the Search field to locate the Dell Nautilus Firmware Update Utility for SAS and SATA disk and solid
state drives.
4 Click Download File. In the Do you want to run or save NautilusDOSA49_ZPE.exe from downloads.dell.com?, click Run.
5 Complete the instructions provided in the Dell SAS/SATA Hard drive Utility wizard.
6 In the unzipped folder, open NautilusDOSA49, and then double-click dddp.
7 Create the bootable Nautilus package and complete one of the following tasks:
• To create a bootable CD or DVD image (ISO), click Create Bootable CD Image and follow instructions. Copy the .iso image file to
CD, or save the bootable ISO on a management workstation.
• Connect a USB flash drive to the appliance and follow instructions to create a bootable USB flash drive.

Downloading and installing software applications 15

 6
Monitoring XC Series Appliances and XC Core
Systems
You can monitor an appliance by using any of the following:

• iDRAC
• OpenManage Essentials
• Nutanix Prism
• Nutanix web console

The following table lists the components and monitor utility:

Table 3. Appliance component monitoring guide

Components Monitor Utility

System memory iDRAC, OpenManage Essentials, Nutanix Prism

Cooling fans iDRAC, OpenManage Essentials, Nutanix Prism

Network Daughter Card iDRAC, OpenManage Essentials, Nutanix Prism

Processors iDRAC, OpenManage Essentials, Nutanix Prism

PSUs iDRAC, OpenManage Essentials, Nutanix Prism

NIC iDRAC, OpenManage Essentials, Nutanix Prism

Dell HBA330 iDRAC, OpenManage Essentials, Nutanix Prism

Front hard drives Nutanix web console

Front SSDs Nutanix web console

Monitoring the appliance by using iDRAC

To monitor the appliance by using iDRAC, see the iDRAC User’s Guide at Dell.com/idracmanuals.

Monitoring the appliance by using Dell OpenManage

Essentials
Perform the following steps to monitor an appliance by using Dell OpenManage Essentials:

1 Download the OpenManage Essentials User’s Guide from Dell.com/openmanagemanuals.

2 Discover the components of the appliance.

16 Monitoring XC Series Appliances and XC Core Systems

 For more information, see the Discovering and inventorying devices section.
3 To use the functionality of OMSA preinstalled on each appliance, configure it by using the OpenManage Essentials User's Guide.
4 To add an appliance to the discovered list of appliances, discover the appliance by using an IP range.

Monitoring an appliance by using Nutanix Web

Console
To monitor the health of a cluster, VMs, performance, and alerts and events, the Nutanix Web Console provides a range of status-check
features. To monitor the appliance by using Nutanix Web Console, see the Prism Web Console Guide at Nutanix documentation portal.

NOTE: For more information about accessing Nutanix Prism Web Console Guide, see the Documentation Matrix section in the
Dell EMC XC740xd Series Hyper-Converged Appliances Support Matrix available at Dell.com/XCSeriesmanuals.
In the Nutanix Prism Web Console Guide document, see the following sections:

• Health Monitoring
• Virtual Machine Monitoring
• Performance Monitoring
• Alert and Event Monitoring

Monitoring an appliance by using Nutanix Prism

To monitor the appliance by using Nutanix Prism, see the Nutanix Prism Central Guide at Nutanix documentation portal.

NOTE: For more information about accessing Nutanix Prism Central Guide, see the Documentation Matrix section in the Dell
EMC XC740xd Series Hyper-Converged Appliances Support Matrix available at Dell.com/XCSeriesmanuals.

Monitoring XC Series Appliances and XC Core Systems 17

 7
Updating firmware
You can update the firmware of an appliance by using any of the following:

• Integrated Dell Remote Access Controller (iDRAC)

• Dell Update Packages (DUPs)
• Nutanix Life Cycle Manager (LCM)
• Nutanix web console

The following table lists the components and utility:

Table 4. Appliance component update guide

Components Utility
Network Daughter Card Dell Update Packages (DUPs), iDRAC, and LCM

PSUs Dell Update Packages (DUPs), and iDRAC

NIC Dell Update Packages (DUPs), iDRAC, and LCM

BIOS Dell Update Packages (DUPs), iDRAC, and LCM

iDRAC Dell Update Packages (DUPs), iDRAC, and LCM

Dell HBA330 Dell Update Packages (DUPs), iDRAC, and LCM

Front hard drives Nutanix web console

Front SSDs Nutanix web console

BOSS card Dell Update Packages (DUPs), iDRAC, and LCM

NOTE: To update the firmware of the appliance by using Dell Update Packages (DUPs), iDRAC, and LCM, see the respective
User’s Guide at Dell.com/support/home.

Updating XC hardware component firmware by using

Nutanix Life Cycle Manager (LCM)
To update the XC appliance hardware components firmware by using LCM software, and Dell Update Manager (PTAgent and iSM), see
Dell EMC XC Series Appliance and XC Core System LCM Reference Guide at Dell.com/XCSeriesmanuals.

18 Updating firmware
 8
Replacing hardware
This section describes high-level tasks to replace the components within the appliance.

To perform the hardware replacement tasks, you have to download the below documents from Dell.com/XCSeriesmanuals:

• Nutanix Hardware Replacement Documentation

NOTE: For more information about downloading the Nutanix Hardware Replacement Documentation, see the
Documentation matrix section in the Dell EMC XC740xd Series Hyper-Converged Appliance Support Matrix available at
Dell.com/XCSeriesmanuals.
• Dell EMC XC740xd Series Hyper-Converged Appliance Service and Installation Manual

After downloading these documents, you are ready to proceed with the below hardware replacement tasks:

• Replacing components with no cluster data

• Replacing failed front hard drive and SSD components that contain cluster data

Topics:

• Replacing components with no cluster data

• Replacing failed front hard drive and SSD components that contain cluster data

Replacing components with no cluster data

You can replace the following hardware components that do not contain cluster data:

• System memory
• Cooling fans
• Network Daughter Cards or Network Interface Cards
• PSUs

Perform the following steps to replace the components with no cluster data:

1 Turn off the node for the relevant hypervisor.

For more information, see the Failure of Components that do not Contain Cluster Data section in the Nutanix Hardware Replacement
Guide on the Nutanix documentation portal.

NOTE: For more information about accessing Nutanix Hardware Replacement Guide, see the Documentation Matrix
section in the Dell EMC XC740xd Series Hyper-Converged Appliances Support Matrix available at Dell.com/
XCSeriesmanuals.
2 Replace the failed component.
For more information, see the Installing and removing components section in Dell EMC XC740xd Series Hyper-Converged Appliance
Installation and Service Manual available at Dell.com/XCSeriesmanuals.
3 Restart the appliance of the relevant hypervisor.
For more information, see the Failure of Components that do not Contain Cluster Data section in the Nutanix Hardware Replacement
Guide on the Nutanix documentation portal.

Replacing hardware 19
 NOTE: For more information about accessing Nutanix Hardware Replacement Guide, see the Documentation Matrix
section in the Dell EMC XC740xd Series Hyper-Converged Appliances Support Matrix available at Dell.com/
XCSeriesmanuals.

Replacing failed front hard drive and SSD components

that contain cluster data
Perform the following steps to replace the failed front hard drive and SSDs that contain cluster data:

1 Identify the failed hard drive or SSD.

For more information, see the Data Drive Failure section in the Nutanix Hardware Replacement Guide on the Nutanix documentation
portal.

NOTE: For more information about accessing Nutanix Hardware Replacement Guide, see the Documentation Matrix
section in the Dell EMC XC740xd Series Hyper-Converged Appliances Support Matrix available at Dell.com/
XCSeriesmanuals.
2 Remove the failed hard drive or SSD.
For more information, see the Installing and removing components, hard drives, Removing a hot-swap hard drive, and Installing a hot-
swap hard drive sections in Dell EMC XC740xd Series Hyper-Converged Appliance Installation and Service Manual available at
Dell.com/XCSeriesmanuals.

NOTE: Before installing the new hard drives and SSDs, ensure that any foreign RAID configuration available in the
appliance must be removed. Otherwise, they will not be recognized by the CVM.
3 Install a new hard drive or SSD.
For more information, see the Completing Data Drive Replacement and complete the replacement of the failed hard drive or SSD
sections in the Nutanix Hardware Replacement Guide on the Nutanix documentation portal.

NOTE: For more information about accessing Nutanix Hardware Replacement Guide, see the Documentation Matrix
section in the Dell EMC XC740xd Series Hyper-Converged Appliances Support Matrix available at Dell.com/
XCSeriesmanuals.

20 Replacing hardware
 9
Recovering an appliance
Dell EMC provides an option to recover the appliance in the event of an appliance failure or a cluster node failure. For more information
about recovering an appliance, contact Dell EMC support.

Recovering an appliance 21
 10
Getting help
Topics:

• Contacting Dell EMC

• Dell EMC SupportAssist
• Locating Service Tag
• Quick Resource Locator

Contacting Dell EMC

NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip,
bill, or Dell EMC product catalog.
Dell EMC provides several online and telephone-based support and service options. Availability varies by country and product, and some
services may not be available in your area. To contact Dell EMC for sales, technical support, or customer service issues:

1 Go to Dell.com/support/home.
2 Select your support category.
3 Verify your country or region in the Choose a Country/Region drop-down menu at the upper-right corner of the page.
4 Select the appropriate service or support link based on your requirement.

Dell EMC SupportAssist

For an enhanced Support Experience, Dell EMC recommends installing and configuring Dell EMC SupportAssist.

Dell EMC SupportAssist is a software application that transparently collects information about your appliance and automatically creates
support cases when issues are detected. Dell EMC SupportAssist helps Dell EMC to provide you an enhanced, personalized, and efficient
support experience. Dell EMC uses the data to solve common problems, designs, and markets the products.

For more information about installing and configuring Dell EMC SupportAssist, see Dell.com/supportassist.

Locating Service Tag

Your appliance is identified by a unique Express Service Code and Service Tag number. This information is used by Dell EMC to route
support calls to the appropriate service provider.

22 Getting help
Figure 6. Locating Service Tag of your system

1 information tag (top view) 2 information tag (back view)

3 OpenManage Mobile (OMM) label 4 MAC address and secure password label
5 Service Tag label

Quick Resource Locator

Use the Quick Resource Locator (QRL) to get immediate access to system information and how-to videos. This can be done by visiting
Dell.com/QRL or by using your smartphone or tablet and a model-specific Quick Resource (QR) code located on your Dell EMC system. To
try out the QR code, scan the following image.

Figure 7. Quick Resource Locator

Getting help 23
 A
Bare metal recovery
To maintain a fast and efficient bare metal recovery option, Dell EMC recommends using the Rapid Appliance Self-Recovery (RASR) tool.
WARNING: When you create a RASR USB disk, all the data saved on the USB disk is deleted.

WARNING: When you perform a Factory Restore on your appliance with the RASR USB backup disk, all the data saved on the
appliance is deleted.
After bare metal recovery deployment, you can create a RASR USB disk by using any of the following methods:

• Creating a RASR USB disk for Hyper-V

• Creating a RASR USB disk for ESXi and AHV

Topics:

• Creating a RASR USB disk for Hyper-V

• Creating a RASR USB disk for ESXi and AHV

Creating a RASR USB disk for Hyper-V

1 Insert a USB disk that is 16 GB or higher, into an available USB slot of the appliance.
2 From the Windows 2016 desktop, double-click the Make RASR USB disk icon to launch a utility that creates the RASR USB disk.

IMPORTANT: The USB disk contains factory installed configuration information specific for this appliance and must not
be used in another appliance. As a best practice, clearly label the newly created USB disk with the appliance's Service
Tag.

NOTE: This process may take few minutes depending on the speed of the USB device.

Creating a RASR USB disk for ESXi and AHV

1 Insert a USB drive that is 16 GB or higher into an available USB slot of the appliance.
2 Open the IDRAC console, boot to the SD card.
3 Select Local SD Card.
The RASR screen is displayed.
4 Select Option 2 - creating USB key.

NOTE: This process may take a few minutes depending on the speed of the USB device.

24 Bare metal recovery