Common Mistakes

Use the correct word formatting

Try to use the correct word format for non-counting and numbers that represent
non-physical things. Emails/websites/domains/URLs (including portions of these)
should be transcribed in their valid format.

There are 3 of them, but the main one is There are three of them but the main one is
hackingisdyrebirminghamdotcom, that is D-Y-E- hackingisdyerbermingham.com. That is D-Y-E-R-
R-B-E-R-M-I-N-G-H-A-M dot com. B-E-R-M-I-N-G-H-A-M.com.

Use proper sentence structure and punctuation

Thank you for calling Acme, my name is Joshua, Thank you for calling Acme. My name is Joshua.
can we start with the mail address for your Acme Can we start with the mail address for your Acme
account as well as how it's spelled. account as well as how it's spelled?

Separate speakers correctly with

REP and CUSTOMER tags

REP: I apologize. I'm having a bit of a difficulty REP: I apologize. I'm having a bit of a difficulty
hearing you. What was the email address of your hearing you. What was the email address of your
account? [...] Got it. account?
CUSTOMER: [...]
REP: Got it.

Correctly transcribe words

Make sure to listen carefully and transcribe the EXACT words you are hearing
(except for filler words).

Umm yeah. Doing was just the starter plan. Yeah. It looks like its exactly what you're doing,
which is the Starter plan.

Replace restricted personal information with [/]

If it continues on to two or more timestamps, simply replace with just one [/] on one
timestamp and leave the others blank.

Last four digits of the card would be [/] [/] [/] [/]. Last four digits of the card would be [/]. CVV is [/].
CVV is 123.

Use fewer inaudibles

Use […] to indicate inaudible word(s) or phrases. We are allowed two [...] for every
five-minute audio./ A rate of 1 will be given when portions of the audio are missing in
the final transcript.

Okay that sounds [...]. I will [...] over to the other Okay that sounds fine. I will transfer you over to
department and then we'll get [...] taken care of. the other department and then we'll get all of your
Let's be sure to [...] before we get off the [...]. concerns taken care of. Let's be sure to [...] before
we get off the phone.

Label speakers accurately

Label all speakers from the company we’re doing the transcription for or their affiliates
and partners as REP. Label all other speakers as CUSTOMER. A rate of 1 will be given
inverted/incorrect speaker label, even if the error occurs in just one or two timestamp.
This can refer to an entire segment, a portion of a segment, or the entire transcript.

REP: Hi I'm calling for some information. CUSTOMER: Hi I'm calling for some information.
CUSTOMER: Great, what's your name? REP: Great, what's your name?