Course Guide

The changing environment of the Travel & Tourism industry: What will be role of the travel agent in the future? This is a question which is frequently asked as the travel & tourism industry reconsiders commission, rebates, & adopts a more sales & consultancy oriented approach. The IATA Travel & tourism team believes that these changes provides new opportunities this training program reflects both these changes & opportunities & will assist you in preparing yourself for a successful career as an international travel professional in this dynamic & exciting industry. Industry recognized Qualification  IATA which represents more than 260 Airlines  UFTAA which represents 100 national agency associations around the world The value of IATA/UFTAA Qualification:     Industry’s leader of international travel professional training Worldwide recognition & acceptance A high standard of training & reliable brand More than 30 years of training experience

Salient Features of IATA/UFTAA training:  Available worldwide  More than 300,000 graduates have been trained since the inception of the training programme in 1972  Facilitated by IATA’s global network of local coordinators  Managed by the IATA training and development Institute (ITDI) Structure of the IATA/UFTAA Career- path Training Programme. Level 1: Foundation consists of 13 modules that includes global distribution system Level 2: Consultant consists of 09 modules Level 3: Management consists of 07 modules Level 4: Senior Management consists of 05 modules Study Kit: After remitting your fees to IATA office in Montreal Canada you will receive a Study Kit after 45 days from Canada itself. Study kit consists of books, enrollment letter, client id, Examination form.

9 is all about PRODUCTS: in order to effectively answer customer queries and sell travel and tourism products.• Need to show how books look like So what exactly is in this course: The foundation course is the first of the four levels. the practicalities of the travel professionals’ role in the industry & the importance of exceeding customers’ expectations & a foundation of air fare calculations & ticketing. to be involved in the continually changing and exciting world of travel and tourism Module 1. these modules will familiarize you with the various product specifications and schedules.6 – Hotels Module 1.8 . In this module.Tour Packages 1 Module 1.1.4 – Land Transport Rail 1 Module 1. Content: The 13 modules of the foundation course will give you an understanding of the travel & tourism industry. you will acquire the basic knowledge required in order to be able to provide timely and accurate service for the planning of customers’ itineraries Module 1.2 is about Geography in Travel Planning 1: Travel professionals use destination geography everyday. 1.1 is all about The travel & tourism & the travel professional: This introductory module is intended to set the scene and help you. Module 1.2 & 1. customs & currency regulations.7 – Water Transport Ferries & Cruise 1 Module 1. By successfully completing the examination you will be qualified with the IATA/UFTAA International Travel & Tourism foundation/ electronic booking tools (EBT) diploma & entitled to use the letter DTTF after your name. enable you to give advice concerning the products and make the appropriate booking for the customer.3 Travel Formalities: Various documents & procedures are required for travel. Module 1.5 – Land Transport Car and Camper Module 1. to 1. Module 1. this module emphasizes the need for accuracy when supplying information on visa & passport requirements.9 – Air Transport Essentials . the future travel professional.4.3 related to Environment: Module 1.

and issue associated travel documents. Study Checks: Quick checks are designed to help you assess whether you have fully grasped the immediate preceding text. this module demonstrates the importance of the role of information technology.10 & 1. even if you fell that you are familiar with it. Do not skip any subject. How the modules Work: Module Prerequisites: An indication of the level of knowledge and skills you should have before beginning the module. we suggest that you review the preceding text again more carefully.11 is about Support Services Module 1.10 – Customer Service: Knowledge of the industry & products is important however this knowledge is wasted if you fail to give the level of customer service needed to make the vital impact on the purchase & repurchase decisions of customers this module provides you with the skills & knowledge required to ensure that your frontline contact with the customer is remarkable. This module provides the basic skills to enable you to accurately issued and price the most common types of tickets. Key learning points: The most important skills and knowledge that learners must carry away from the module in order to meet the learning outcomes are highlighted as key learning points. as this is the most technical and challenging content in the course. but start studying the Air Fares and ticketing module as soon as possible.Module 1.12 Air Fare and Ticketing 1: The specialist skills involved in calculating air fare and issuing tickets have assumed a new importance in today’s competitive market. Module 1. Study Tips:  Study the modules in any sequence. hotel rooms. Module learning outcomes: Tell you specifically what you are expected to learn by studying the module.13 Electronic Booking Tools: A GDS is an essential computer based tool used in the travel industry to book and sell travel – related products such as airline flights. M1.11 – Technology in the Travel Industry 1: Information technology is at the basis of the travel and tourism industry highlighting the development of global distribution systems (GDS) and the internet. M1. .if you are not sure about the answers to these questions. car rentals.

Need to show sample paper 1 & paper 2 Need to show Answer booklet. Model examinations.e. Paper 1 is of 100marks divided into two i.  Complete the study checks and reviews. Read all explanations carefully before working through the examples and turn to the training editions and other reference books provided whenever reference is made to these publications. 30 marks for GDS and 70 marks for Fares (03 Hours) Paper 2 is of 180 Marks. (03 Hours) Passing Percentage is 70% and to get distinction 85% .  On an average of 200 hours of self directed study is required.