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1.

0 Case Study 1 : A Day in Life of Adrian Jackson

1.1 Question 1 : Identify the basic managerial functions in which Adrian engaged during the
day that is , planning , organizing , leading , and controlling.

Planning is setting the mission and goals and defining the actions necessary to achieve
them. Adrian engaged planning when he review notes from the team meeting that was held last
week and begins developing today’s agenda. Then , he write out things he remembered from the
last meeting to discuss in the meeting room .

Organizing is determining the tasks to be done, who will do the task, and how those task
will be managed and coordinated. Adrian engages in organizing when his manager is concerned
about a recent contract the company has signed, and she has some serious reservations about
the company’s ability to complete the work on time. Adrian tries to reassure her that they’ll meet
the deadlines. Adrian promises the manager to put together a short report on the progress of the
contract.

Leading is motivating and directing the organization’s member so they contribute to the
achievement of the organization’s missions and goals . Adrian engages with leading when he put
his trust in Greg’s knowledge of computers and software and will defer to his judgement if he
does not think the deadline can be met. Greg admit that he may have an overacted a bit during
the meeting and promises to reassess the proposed scope of work .

Controlling is monitoring performance of the organization, identifying deviations between


planned and actual results, and taking corrective action when necessary. Adrian’s manager
monitor the performance of the organization as well as their progress in implementing strategic
and operational plans .

1.2 Question 2 : When did Adrian act (a) interpersonal roles, (b) informational roles, (c)
decisional roles?

a) Interpersonal roles involve interactions and relationships with organizational members and other
constituents. The 3 interpersonal roles played manager are figurehead, leader, and liaison. Adrian
act in this interpersonal roles when he manage to attend the meeting discussion with his team
members to discussed about the new agenda as well as last week agenda. After a meeting, Adrian
discover a voice-mail message urging attendance at the manager’s meeting with one company’s
partner during lunch as soon as he get back at the office . Even Adrian had planned to run some
errands over lunch but decides it is necessary to join the lunch meeting .
b) In informational roles, manager are responsible for ensuring the people with whom they work
have sufficient information to do their jobs effectively. Informational roles include monitoring,
disseminator, and spokesperson. Adrian act with informational roles when he’s manager is
concerned about a recent contract the company has signed, and she has some serious
reservations about the company’s ability to complete the work on time. Adrian tries to reassure
her that they will meet the deadlines. Adrian promises the manager to put together a short report
on the progress of the contract.

c) In their decisional roles, managers process information and reach conclusions. Decision roles
include entrepreneur, disturbance handler, resource allocator, and negotiator. Adrian act with
decisional roles when he indicates trust in Greg’s knowledge of computer and software and will
defer to his judgement if he does not think the deadline can be met.

Question 3 - Did Adrian spend time appropriately? If so, in what ways? What adjustments might
been made to be more effective.

Adrian may have tried to manage his time appropriately, but many events in a manager’s
day tend to be unplanned and difficult to control which it obviously depict he’s lack of time
management . Based on the case , he spent too much time on the phone with his manager when
he should have been finalizing the meeting agenda. He didn’t manage the meeting well, wasting
the members’ time with an extended argument over the project timeline. He also spent two
hours at lunch explaining the project’s merits and feasibility, which prevented him from running
the errands he had planned.
2.0 Case Study 2 : Tropical Sandals

2.1 Question 1 : Do you think that the workers in this sandal factory were provided with too
much autonomy in selecting work procedures?

In my opinion, the workers in the sandal factory are well trained with the autonomy in
selecting work procedures. This procedures may be applied from Fayol’s general principles of
management which is the division of work where by dividing the work into smaller elements and
assigning specific elements to specific workers, the work can be performed more efficiently and
productively. Workers might be tested to several workstations, they may be observed to see
which area that they are could be more productive and by applying this method, workers have a
chance to choose which task that they’re more comfortable of doing and feel enjoy with their
working environment. When workers is in their comfort zone of performing the task, productivity
will increase and workers feel more motivated and increase their level of confidence of
performing their task.

2.2 Question 2 : Review the principles of scientific management and discuss how they might
be used to improve the task performance of the workers.

According to Frederick W. Taylor he attempted to define the one best way to perform every
task through systematic study and other scientific methods. He also believed that improved
management practices lead to improved productivity. In the area of task performance, scientific
management incorporates basic expectations of management, including work standards
management where the methods should be developed for performing each job within the
organization, next is worker’s selection by doing it with the appropriate abilities to be selected for
each job, fourth is worker’s trainings where workers should be trained in the standard methods
to let workers be familiarized with their job task. Lastly is worker’s support where workers should
be supported by having their work planned for them.
MGT 420
CASE STUDY

NAME :
MOHD AFFIF BIN ALBERT

ID UITM :
2019468778

SUBMITTED TO :
PN MURNI ZARINA MOHAMED RAZALI