Acknowledgement

Summer Internship is an opportunity for an MBA student to expose himself towards the practical facet, environment & cultural organizational dynamics of an organizational. It is a medium through which we get a chance to implement practically, the theoretical input gained in classroom. It requires a lot of guidance & cooperation of people we are working with for the successful completion of the project .For that purpose I would like to express my profound gratitude to my project guide Mr. B.R Mukharjee (Marketing Head) & Mr. Manoj Kumar without whose able guidance it was impossible to finish this project on time. Last but not the least it was the blessing of my elders & support of my friends, which kept me motivated through, out the project.

Sincerely Shravan Kumar Pandey

Preface

My research was on flavor milk. my work was to find out brand awareness,market share and how AMUL should be promote the product. Really I am very thankful to Mr. Manoj Kumar who guides us very well. I learnt so many thinks to him. He is very cooperative and nice person. I did our project through Questionnaire which is attached with the project report. We took few parameters to do project they are

     

Awareness Availability Price Promotion strategy Competitor and their strategy Finding out new market or consumer base for product

About Organization

Formally known as GCMMF, AMUL means “priceless” in Sanskrit. The brand name “AMUL” from the Sanskrit “Amoolya,” was suggested by a quality control expert in Anand. Amul products have been in use in millions of homes since 1946. Amul butter, Amul milk powder, Amul ghee, Amul spray, Amul cheese, Amul chocolates, Amul Shrikhand, Amul ice cream, Nutramul, Amul milk, Amul FLV and Amulya have made Amul a leading food brand in India. Today Amul is a symbol of many things… of high quality products sold at reasonable prices… of the genesis of a vast cooperative network… of the triumph of indigenous technology… of the marketing savvy of a farmer’s organization… and of a proven model for dairy development. 50 years after it was first launched, Amul sales figures have jumped from 1000 tons a year in 1966 to over 25000 tons a year in 1997 and sales figure of rupees 11140 millions in 1994-95 to rupees 23365 millions in 2001-02. No other brand comes even close to it. It was all because a thumb sized girl climbed on to the hoardings and put a spell on the masses. For thirty odd years the Utterly Butterly girl has managed to keep her fan following intact. So mush so that the ads are now ready to enter the Guinness Book of World Records for being the longest running campaign ever. The

ultimate compliment to the butter came when a British company launches butter and called it Utterly Butterly, few years back.

50 years after it was first launched, Amul sales figures have jumped from 1000 tons a year in 1966 to over 25000 tons a year in 1997. No other brand came even close to it. All because thumb sized girl climbed on the hoardings and put a spell on the masses.

History

Amul (Anand Milk Union Limited), formed in 1946, is a dairy cooperative movement in India. It is a brand name managed by an apex cooperative organisation, Gujarat Co-operative Milk Marketing Federation Ltd. (GCMMF), which today is jointly owned by some 2.6 million milk producers in Gujarat, India[1]. AMUL is based in Anand town of Gujarat and has been a sterling example of a co-operative organization's success in the long term. It is one of the best examples of co-operative achievement in the developing world. "Anyone who has seen ... the dairy cooperatives in the state of Gujarat, especially the highly successful one known as AMUL, will naturally wonder what combination of influences and incentives is needed to multiply such a model a thousand times over in developing regions everywhere."[2] The Amul Pattern has established itself as a uniquely appropriate model for rural development. Amul has spurred the White Revolution of India, which has made India the largest producer of milk and milk products in the world. It is also the world's biggest vegetarian cheese brand [3]. Amul is the largest food brand in India and world's Largest Pouched Milk Brand with an annual turnover of US $1050 million (2006-07) [4]. Currently Amul has 2.6 million producer members with milk collection average of 10.16 million litres per day. Besides India, Amul has entered overseas markets such as Mauritius, UAE, USA, Bangladesh, Australia, China, Singapore, Hong Kong and a few South African countries. Its bid to enter Japanese market in 1994 had not succeeded, but now it has fresh plans of flooding the Japanese markets [5]. Other potential markets being considered include Sri Lanka. It all began in 1966 when Sylvester daCunha, then the managing director of the advertising agency, ASP, clinched the account for Amul butter. The butter, which

had been launched in 1945, had a staid, boring image, primarily because the earlier advertising agency which was in charge of the account preferred to stick to routine, corporate ads. In India, food was something one couldn't afford to fool around with. It had been taken too seriously, for too long. Sylvester daCunha decided it was time for a change of image. The year Sylvester daCunha took over the account, the country saw the birth of a campaign whose charm has endured fickle public opinion, gimmickry and all else.

The Amul girl who lends herself so completely to Amul butter, created as a rival to the Polson butter girl. This one was sexy, village belle, clothed in a tantalising choli all but covering her upper regions. "Eustace Fernandez (the art director) and I decided that we needed a girl who would worm her way into a housewife's heart. And who better than a .For 30 odd years the Utterly Butterly girl has managed to keep her fan following intact. So much so that the ads are now ready to enter the Guinness Book of World Records for being the longest running campaign ever. The ultimate compliment to the butter came when a British company launched a butter and called it Utterly Butterly, last year. For the first one year the ads made statements of some kind or the other but they had not yet acquired the topical tone. In 1967, Sylvester decided that giving the ads a solid concept would give them extra mileage, more dum, so to say. It was a decision that would stand the daCunhas in good stead in the years to come. In 1969, when the city first saw the beginning of the Hare Rama Hare Krishna movement, Sylvester daCunha, Mohammad Khan and Usha Bandarkar, then the creative team working on the Amul account came up with a clincher -- 'Hurry Amul, Hurry Hurry'. Bombay reacted to the ad with a fervour that was almost as devout as the Iskon fever. That was the first of the many topical ads that were in the offing. From then on Amul began playing the role of a social observer. Over the years the campaign acquired that all important Amul touch. India looked forward to Amul's evocative humour. If the Naxalite movement was the happening thing in Calcutta, Amul would be up there on the hoardings saying, "Bread without Amul Butter, cholbe na cholbe na (won't do, won't do). If there was an Indian Airlines strike Amul would be there again saying, Indian Airlines Won't Fly Without Amul.

From the Sixties to the Nineties, the Amul ads have come a long way. While most people agree that the Amul ads were at their peak in the Eighties they still maintain that the Amul ads continue to tease a laughter out of them. Where does Amul's magic actually lie? Many believe that the charm lies in the catchy lines. That we laugh because the humour is what anybody would enjoy. They don't pander to your nationality or certain sentiments. It is pure and simple, everyday fun.

GCMMF TODAY

GCMMF is India's largest food products marketing organisation. It is a state level apex body of milk cooperatives in Gujarat, which aims to provide remunerative returns to the farmers and also serve the interest of consumers by providing quality products, which are good value for money. GCMMF markets and manages the Amul brand. From mid-1990's Amul has entered areas not related directly to its core business. Its entry into ice cream was regarded as successful due to the large market share it was able to capture within a short period of time primarily due to the price differential and the brand name. It also entered the Pizza business, where the base and the recipes were made available to restaurant owners who could price it as low as 30 rupees per pizza when the other players were charging upwards of 100 rupees.

In September 2007, Amul emerged as the leading Asian brand according to a survey by Synovate to find out Asia's top 1000 Brands.

Amul has recently entered into direct retailing through "Amul Utterly Delicious" parlours created in major cities Ahmedabad, Bangalore, Baroda, Delhi, Mumbai, Hyderabad and Surat. Amul has plans to create a large chain of such outlets to be managed by franchisees throughout the country. We have created Amul Parlours at some prominent locations in the country, which are run by the company or its wholesale dealers:

RETAILING

The advent of modern format retailing has led to a sea change in purchasing behaviour of consumers. While large retail chains do provide some convenience to consumers, historically they have rarely had any beneficial impact on farmers who supply agricultural produce to them. Across the world, it is observed that the farmer’s share in the consumer’s rupee, keeps on declining due to the rising bargaining power of supermarket chains. This phenomenon will definitely take place in India, as well, within the next few years. To counter this, we have decided to set up our own Amul Preferred Outlets (APOs), all across the country. GCMMF ventured into organised retailing in 2002 with a view of getting closer to the consumer and provide her the complete brand experience. We have made our presence felt by creating several strategically located parlours, in a short period of time. The entire expansion drive is based on the franchisee route adopted by GCMMF, which means an employment opportunity for thousands of enterprising Indians. The Retailing operations would not only help farmers and small time entrepreneurs to counter the onslaught of Modern Format stores but would also help consumers to relish complete Amul brand experience.

Visit of African Youth Group

A forty member study tour of the African Youth Group as a part of the outreach programme of the Indo-Africa Forum Summit visited Anand on Saturday, March 29, 2008. The group comprised persons from diverse background and professions with wide ranging interests. They spent the entire day visiting Amul Dairy and Museum, IRMA, Vidya Dairy, GCMMF and a Village Dairy Cooperative Society. After the visit, they said that they very much liked the concept of Cooperative Movement as a whole and were taking this rich experience to their country. They were also impressed with the way it has empowered the people and would try and replicate it in their country. This programme has helped in deepening the ties between India and Africa.

The modern face of Amul
The nineties brought in some winds of change. Liberalization of the countries economy was being talked about. In the Beverage business the scene had changed from one of shortages of self sufficiency. While everything seemed to be going well, there was a growing realization of the need to manage effectively the ever expanding Beverage business in tune with changing times. Would the dairy managers be able to handle the business through the existing systems and processes? Two factors needed attention (1) How to cater to ever changing aspirations of the customers and, (2) How to improve the quality of products and services that GCMMF offered. The organization had to brace them to effect the change fast and with as little pain as possible. Information technology had to be incorporated in our systems and the organizations made learning organization through perpetual training and retraining. In 1994, to facilitate the above information GCMMF decided to introduce the concept of Total Quality Management (TQM) with its twin pillars of customers focus and continuous improvement. This package entailed employee involvement, waste reduction, problem solving techniques and improvement of the processes, together with continuous training. Shri B.M. Vyas who had then just

Ntaken over as the managing director of GCMMF took up this gamble and decided to lead the organization from the front. He was ably assisted by Shri James Joseph (now in U.S.). Six years down the line and organization has been transformed.

An Overview
Gujarat Cooperative Milk Marketing Federation (GCMMF) is India's largest food products marketing organization. It is a state level apex body of milk cooperatives in Gujarat which aims to provide remunerative returns to the farmers and also serve the interest of consumers by providing quality products which are good value for money.

Members:

13 district cooperative milk producers' Union

No. of Members:Producer Members:

2.60 million

No. of Village Societies: Total Milk handling capacity: Milk collection (Total - 2006-07): Milk collection (Daily Average 200607):

12,792 10.16 million litres per day 2.38 billion litres 6.51 million litres

Milk Drying Capacity: Cattlefeed manufacturing Capacity:

594 metric Tons per day 2640 Mts per day

Sales Turn Over

Sales Turnover 1994-95 1995-96 1996-97

Rs (million) 11140 13790 15540

US $ (in million) 355 400 450

1997-98 1998-99 1999-00 2000-01 2001-02 2002-03 2003-04 2004-05 2005-06 2006-07

18840 22192 22185 22588 23365 27457 28941 29225 37736 42778

455 493 493 500 500 575 616 672 850 1050

Graphical presentation of Sales turns over

45000 40000 35000 30000 25000 20000 15000 10000 5000 0 19 19 19 19 19 19 20 20 20 20 20 20 20 9 4 -9 5 -9 6 -9 7 - 9 8 -9 9 - 0 0 -0 1 -0 2 - 0 3 -0 4 -0 5 -0 6 95 96 97 98 99 00 01 02 03 04 05 06 07 S e rie s 2 S e rie s 1

Amul Means

AMUL means "priceless" in Sanskrit. The brand name "Amul," from the Sanskrit "Amoolya," was suggested by a quality control expert in Anand. Variants, all meaning "priceless", are found in several Indian languages. Amul productshave been in use in millions of homes since 1946. Amul Butter, Amul Milk Powder, Amul Ghee, Amulspray, AmulCheese, Amul Chocolates, Amul Shrikhand, Amul Ice cream, Nutramul, Amul Milk and Amulya have made Amul anilleading food brand in India. (Turnover: Rs. 42.78 billion in 2006-07). Today Amul is a symbol of many things. Of high-quality products sold at reasonable prices. Of the genesis of a vast co-operative network. Of the triumph of indigenoustechnology. Of the marketing savvy of a farmers' organisation. And of a proven model for dairy development.

Amul Mission
We at GCMMF endeavor to satisfy the taste and nutritional requirements of the customers of the world, through excellence in marketing by our committed team. Through cooperative networking, we are committed to offering quality products that provide best value for money.

Amul and Its Special Achievements

Amul - Asia's largest Dairy Co-operative was created way back in 1946 to make the milk producer self-reliant and conduct milk business with pride. Amul has always been the trend setter in bringing and adapting the most modern technology to the door steps of rural farmers. Amul created history in following areas: a) First self motivated and autonomous farmers' organization comprising of more than 500,000 marginal milk producers of Kaira District. b) Created dairy co-operatives at village level functioning with milk collection centres owned by them. c) Provided state-of-art milk fat measuring system. d) Computerized milk collection system with electronic scale and computerized accounting system. e) Artificial insemination facility right at farmers door step through frozen semen in stored liquid nitrogen. f) Veterinary services through mobile van equipped with dedicated Radio frequency wireless telephone system. g) The first and only organization in world to get ISO 9000 standard for its farmer co-operative. h) First to produce milk powder from surplus milk. i) First to produce cheese from buffalo milk. j) First to formulate infant milk food in the country with indigenous technology. k) First farmer owned and managed Dairy Co-operative integrating milk production, processing and marketing under one roof. l) Leading fully automated dairy plant. m) First to set up 600 MT Cattle Feed Plant for providing balanced (formulated) Cattle Feed Plant.

Gujarat is floating on rich natural gas and oil reserves. The natural resources could not be put to full use 20 years ago by the ONGC and therefore were offered to Amul. Amul as ever, took the initiative and was the first and the only organization to lay a 52 KM long own gas transportation pipeline and set up a Co-generation Plant to produce power using gas and generate steam, deploying waste heat of the flue-gases. The turbine is in use since 1983. The gas turbine is a combined cycle co-generation system providing reliable and quality power, making farmers of Kaira self-reliant in milk business. Optimum utilization of natural resources has been deployed at Cattle Feed Plant, Kanjari by installation of 54000 LPD Solar Water Heater System which was alter extended to its Chilling Centres. Amul is a live example of how co-operation amongst the poor marginal farmers can provide means for the socio-economic development of the under-privileged marginal farmers. …….

Award

Rajiv Gandhi National Quality Award - 1999

After creating ripples in te market whether it be with a Rs. 20/- Pizza or with a "real" Ice Cream, Amul has done it again. But this time, it is not only for new product launches or giving a tough fight to best of the food companies in extremely competitive segments, it has now topped as the winner of the "Best of All" Rajiv Gandhi National Quality Award for the year, 1999.

Ramkrishna Bajaj National Quality Award-2003
The Gujarat Co-operative Milk Marketing Federation Ltd. has emerged as the top scorer in the service category of the prestigious IMC Ramkrishna Bajaj National Quality Award - 2003. The Certificate of Merit was presented at a glittering ceremony held at Mumbai on March 11 by the Governor of the Reserve Bank of India, Dr. Y. V. Reddy.

AMUL - THE TASTE OF INDIA (GCMMF) receives INTERNATIONAL CIO 100 AWARD FOR RESOURCEFULNESS

GCMMF is a winner of the prestigious international CIO 100 award from IDG's CIO Magazine, USA. The 2003 CIO 100 award recognizes the organisations around the world that excel in positive business performance through resourceful IT management and best practices. This CIO International IT excellence Award has recognised the Cooperative Movement & its Leadership under the "Amul" brand, initiated by Dr. V Kurien, Milkman of India, whose main Motto is to build Indian Society economically & literally strong through innovative cooperative resourceful network, so as to provide quality service & products to the end consumers and good returns to the farmer members. This award has also given direction that IT need to be encouraged & adopted more & more at grass root level and bridge the digital divide through proper training, re-training so as to bring radical change & benefit to the Indian society. It has also recognised the Managing Director, Mr. B M Vyas, who has taken IT initiative by setting the direction "GCMMF as IT Company in Food business". It has also inspired all the employees of GCMMF Enterprise to sustain the challenges as a "Change Agent" by excelling their IT skills in order to transform the people around them towards IT Integration (e-Vision) on both the ends of supply chain (Village level Farmer to end

consumer). This award also motivated the each & every member dairy, Amul's wholesale distributors, retailers, transporters and suppliers who have supported whole-heartedly the IT initiatives of GCMMF. The Gujarat Co-operative Milk Marketing Federation (GCMMF) has been honoured at the CIO 100 Symposium & Award Ceremony on August 19, 2003, at the Broadmoor in Colorado Springs, Colorado, USA. Shri Subbarao Hegde, Head of IT had been to USA and received the said Award on behalf of GCMMF.

JOURNEY 2008
GCMMF will be an outstanding marketing organization, with specialization in marketing of food and dairy products, both fresh and long life, with customer focus and information technology integration. The network would consist of more than 100offices, 7500 (4000 urban, 3500 rural) stockiest covering at least every taluka headquarter town, serving nearly 10 lakh outlets with a turnover of Rs. 42778 Million, and serving several cooperatives. GCMMF shall also create a market for its products in neighboring countries.

AMUL’S STRATEGIC THRUST AREAS

 Build capability of marketing fresh products  Expand marketing of existing products

 Identify and market new products  Rationalizing taxes  Integration through IT  Attract and retain quality manpower  Integration of cooperatives with common branding

SWOT ANALYSIS OF AMUL

STRENGTHS:

 Amul is the oldest Milk Marketing Federation in India.  It has a large network of villages from where it collects milk.  Amul is a reputed and well known company in India, its products are easily recognized by the customers.  Amul has evolved from a single product company to Multi-product Corporation.  Its products range is spread over a wide spectrum, from milk and curd to ice cream and chocolate and health drinks.  Customers will at least think of using the product once and check its quality, as it is the product of Amul.  Amul has the oldest ad campaign in the country.

WEAKNESSES:
 Amul is following the old traditions.  Advertisement is not enough.  Price is competitive as compared to other brands in the market, but margin to the distributor is less than that of other brands.  Amul Beverages and health drinks has been launched quite late in Delhi as compared to the copetitors, so awareness among the people is less about the Amuls products.  It lacks in aggressive marketing approach, which is helping competitors.  Replacement of old product is not allowed  Less scheme exit.  Lack of new technology in research and development.

OPPORTUNITIES:

 There is a huge opportunity in Beverages market.  Mother Dairy is available since Same years in the market, and it has dominated this industry, so people need change.  If Amul provide a better taste and quality then it can swap most of the customers of Mother Dairy with least effort.  Customers always believe that there is a chance of improvement.  Beverages are basic necessity for daily use; everyone needs it daily for one or other reason.  Average consumption of milk is 1 liter in each house.  People Left the tradition drinks (soda) and Like the Beverages Milk.

THREATS:
 There is a very tough competition with other brands.  Better image of competitor in particular segment.  Competitors are dominating Beverage in the market, quality wise and price wise.  Market is price sensitive.

People are using Mother Dairy and other brands since so many years, so

it is difficult for them to suddenly change the brand and taste that has already been developed. So it is really difficult to convince them.

Distribution Channel

Company

Depot

Distributors

Retailers

Wholesalers

Bread Spreads Amul Butter Utterly Butterly Delicious Amul Lite Low fat, low Cholesterol Bread Spread

Delicious Table Margarine The Delicious way to eat healthy

Milk Drinks Amul Kool Amul Kool Cafe

Kool Koko A delight to Chocolate Lovers. Delicious Chocolate taste

Nutramul Energy Drink A drink for Kids provides energy to suit the needs of growing Kids

Amul Kool Chocolate Milk

Amul Kool Flavoured Bottled Milk

Amul Kool Flavoured Tetra Pack

Amul Masti Spiced Buttermilk Amul introduces the Best Thirst Quenching Drink

Amul Kool Thandai

Powder Milk Amul Spray Infant Milk Food Still, Mother's Milk is Best for your baby Amul Instant Full Cream Milk Powder A dairy in your home

Sagar Skimmed Milk Powder Which is especially useful for diet preparations or for use by people on low calorie and high protein diet.

Sagar Tea Coffee Whitener

Amulya Dairy Whitener The Richest, Purest Dairy Whitener

Fresh Milk Amul Fresh Milk This is the most hygienic milk available in the market. Pasteurised in state-of-the-art processing plants and pouch-packed for convenience. Amul Gold Milk

Amul Taaza Double Toned Milk

Amul Lite Slim and Trim Milk

Amul Fresh Cream

Amul Shakti Toned Milk

Amul Calci+

Cheese Amul Pasteurised Processed Cheese 100% Vegetarian Cheese made from microbial rennet Amul Cheese Spreads Tasty Cheese Spreads in 3 great flavours..

Amul Emmental Cheese The Great Swiss Cheese from Amul, has a sweet-dry flavour and hazelnut aroma

Amul Pizza Mozzarella Cheese Pizza cheese...makes great tasting pizzas!

Gouda Cheese

For Cooking Amul / Sagar Pure Ghee Made from fresh cream. Has typical rich aroma and granular texture. An ethnic product made by dairies with decades of experience. Cooking Butter

Amul Malai Paneer Ready to cook paneer to make your favourite recipes!

Utterly Delicious Pizza

Mithai Mate Sweetened Condensed Milk - Free flowing and smooth texture. White to creamy color with a pleasant taste.

Masti Dahi

Desserts

Amul Ice Creams Premium Ice Cream made in various varieties and flavours with dry fruits and nuts.

Amul Shrikhand A delicious treat, anytime.

Amul Mithaee Gulab Jamuns Pure Khoya Gulab Jamums...best served piping hot.

Amul Chocolates The perfect gift for someone you love.

Amul Lassee

Amul Basundi

Health Drink

Nutramul Malted Milk Food made from malt extract has the highest protein content among all the brown beverage powders sold in India.

Amul Shakti Health Food Drink Available in KesarAlmond and Chocolate flavours.

Amul Kool Flavor Milk

Amul Flavoured Milk captures all the goodness of Amul milk and fresh milk combined with the magic of special flavors. Made from Double Toned Milk, and available in Kesar Elaichi, Rose, Coffey, Mango, and Strauberry flavours - these drinks are light and refreshing and capture the great taste of these unique flavors without being heavy or too filling. These tasty drinks, available in125 ml tetra 200 ml bottle and 200 ml tetra pack, are perfect for any occasion - either to savour when you are alone, or to enjoy with family and friends.

Composition : Total fat Saturated fat Cholesterol Sodium Carbohydrate Protein Calcium Vitamin A 3.1 g 1.9g .0083g 50mg 12g 3.2g 120mg 37.5mcg

KEY PLAYE IN FLAVOR MILK IN MARKET

MOTHER DAIRY
Mother Dairy – Delhi was set up in 1974 under the Operation Flood Programme. It is now a wholly owned company of the National Dairy Development Board (NDDB). Mother Dairy markets & sells dairy products under the Mother Dairy brand (like Liquid Milk, Dahi, Ice creams, Cheese and Butter), Dhara range of edible oils and the Safal range of fresh fruits & vegetables, frozen vegetables and fruit juices at a national level through its sales and distribution networks for marketing food items. Mother Dairy sources significant part of its requirement of liquid milk from dairy cooperatives. Similarly, Mother Dairy sources fruits and vegetables from farmers / growers associations. Mother Dairy also contributes to the cause of oilseeds grower cooperatives that smanufacture/ pack the Dhara range of edible oils by undertaking to nationally market all Dhara products. It is Mother Dairy’s constant endeavor to (a) Ensure that milk producers and farmers regularly and continually receive market prices by offering quality milk, milk products and other food products to consumers at competitive prices and; (b) Uphold institutional structures that empower milk producers and farmers through processes that are equitable. At Mother Dairy, processing of milk is controlled by process automation whereby state-of-the-art microprocessor technology is adopted to integrate and completely automate all functions of the milk processing areas to ensure high product quality/ reliability and safety. Mother Dairy is an IS/ ISO-9002, IS-15000 HACCP and IS-14001 EMS certified organization. Moreover, its Quality Assurance Laboratory is certified by National Accreditation Board for Testing and Calibration Laboratory (NABL)-Department of Science and Technology, Government of India. Mother Dairy markets approximately 2.8 million liters of milk daily in the markets of Delhi, Mumbai, Saurashtra and Hyderabad. Mother Dairy Milk has a market share of 66% in the branded sector in Delhi where it sells 2.3 million liters of milk daily and undertakes its marketing operations through around 14,000 retail outlets and 845 exclusive outlets of Mother Dairy. The company’s derives significant competitive advantage from its unique distribution network of bulk vending booths, retail outlets and mobile units.

Mother Dairy ice creams launched in the year 1995 have shown continuous growth over the years and today boasts of approximately 62% market share in Delhi and NCR. Mother Dairy also manufactures and markets a wide range of dairy products that include Butter, Dahi, Ghee, Cheese, UHT Milk, Lassi & Flavored Milk and most of these products are available across the country. The company markets an array of fresh and frozen fruit and vegetable products under the brand name SAFAL through a chain of 400+ own Fruit and Vegetable shops and more than 20,000 retail outlets in various parts of the country. Fresh produce from the producers is handled at the Company’s modern distribution facility in Delhi with an annual capacity of 200,000 MT. An IQF facility with capacity of around 75 MT per day is also operational in Delhi. A state-of-the-art fruit processing plant of fruit handling capacity of 120 MT per day, a 100 percent EOU, setup in 1996 at Mumbai supplies quality products in the international market. With increasing demand another state-of-the-art fruit processing plant has been set up at Bangalore with fruit handling capacity of around 250 MT per day. Mother Dairy has also been marketing the Dhara range of edible oils for the last few years. Today it is a leading brand of edible oils and is available across the country in over 2,00,000 outlets. The brand is currently available in the following variants: Refined Vegetable Oil, Refined Soybean Oil, Refined Sunflower Oil, Refined Rice Bran Oil, Kachi Ghani Mustard Oil and Filtered Groundnut Oil. Mother Dairy has also launched extra virgin Olive Oil under the Daroliva brand. Mother Dairy has over the last 3 decades, harnessed the power of farmer cooperatives to deliver a range of delicious products and bring a smile on your face. In times to come, Mother Dairy shall strive to remain one of India’s finest food companies.

Mother Dairy’s turnover has been growing at the rate of 20% (CAGR) over the last 3 years and is expected to exceed Rs. 2700 crores by

send ’07-’08. Mother Dairy plans to achieve a turnover of $1 billion USD byend of 2009.

Mother Dairy is a unique set up which has the best of both the worlds. Like any other private sector entity, it enjoys the freedom to appoint the requisite professional talent in key positions and to take decisions with the flexibility and speed that is required in an increasingly competitive market. It also gives employees the satisfaction that their work touches the lives of millions of farmers and aims to enhance the economic status of our rural population.

Mother Dairy has a diverse and welcoming workplace where in values of trust, transparency, unquestionable commitment to quality, single-minded focus on excellence and respect for the individual are simply a way of life. We are forging ahead in the market to tap the limitless potential that lies there. To achieve our vision, we are always looking out for dynamic talented professional’s who have:

• • • •

The ability to take initiatives and drive things Are ambitious and self starters Love challenges and have a passion to excel The capability to initiate, lead and manage change in a highly diverse and challenging environment

If you feel that this opportunity excites you and you want to be a part of the team leading this revolution, then please send us your details in the Application Form. The requirements keep changing as we forge ahead, so do keep yourself posted on the new developments at Mother Dairy.

MARKETING RESEARCH

The American marketing association defines marketing research as follows: “Marketing Research is the functional links to the customers, consumers & public to marketing through information. Information used to identify and define marketing opportunities and problems; generate, define and evaluate marketing actions; monitor marketing performance and improve understanding of marketing process.” Marketing Research specifies the information requires addressing these issues, designing the method for collecting information, managing and implementing the data collecting process, analyzing the result and communicating the findings and their implementations.

OBJECTIVE OF RESEARCH

“To find out the consumer buying pattern of Amul kool with respect to flovor milk , so as to make strategy for the future sales and promotion of flavor milk in this competitive market”.

RESEARCH METHODOLOGY
Research methodology is a way to systematically solve the research problem. It may be understood as a science of studies how research is done scientifically. Research methodology has many dimensions. The purpose of methodology is to describe the process involved in the research work. This includes the overall research design, the

data collection process, the sampling process, the field survey, and analysis procedure.

RESEARCH DESIGN

Research Design consists of three parts: 1. Exploratory Research 2. Descriptive Research 3. Causal Research An exploratory research focuses on the discovery of idea and is generally based on secondary data. It is preliminary investigation that does not have a rigid design. This is because a researcher engaged in an exploratory study that may have to change his focus as a result of new ideas and relationship among the variables. A descriptive study is undertaken when the researcher wants to know the characteristics of certain group such as age, sex, educational level, income, and occupation etc. A casual research is undertaken when the researcher is interested in knowing the cause and effect relationship between two or more variables. Such studies are based on reasoning along well-tested lines.

DATA SOURCE

Data is generally of two types: 1. Primary data 2. Secondary data Primary Data are those data specially collected for problem in hand. In this study data were collected from primary sources in personal interview of retailers and interaction with consumers by survey method. These methods of data collection are quite popular. These are the major methods of data collection in the research study. Secondary Data are those data, which are collected for some purpose other than helping and solving the problem in hand. Sources of secondary data are:  Old reports  Company records  Magazines

 Company web site (http://www.amul.com)

Sample Procedure:
How should the respondents be chosen? To get the most feasible and accurate result, simple random probability sampling method was adopted for direct interview of retailers and cluster sampling was used to communicate the consumers from different apartments of different Market for the survey. In simple random probability sampling, probability of being chosen as a sample unit for each unit in the population is equal. Each sample unit from the population is chosen randomly. Probability of being chosen as a sample unit depends upon the population size and no. of sample units to be chosen. While in cluster (area) sampling the population is divided into mutually exclusive groups (such as city blocks, sectors etc.), and the researcher draws a sample of the groups using random sampling. Sometimes researcher again draws sample units of respondents from the selected groups, it is known as two step area sampling.

Sample Size:
120 questionnaires

Field Work:
The field work for research and sales and promotion was conducted during summer training nearly spread all over the Delhi This exercise involved face to face interview with customers and survey of the different outlets & retailers. Survey was based on questionnaire and direct response of the customer and the retailer. I have covered the following spots in Delhi for the survey.  Big bazaar  Sab ka bazaar  Vishal mega mart  Unifresh Retail

Six ten

 more

Map of Delhi where we worked

RESEARCH APPROACH
Primary data can be collected in various ways: through observation, focused group, surveys, behavioral data, and experiments. During this research data have been collected using survey method. Survey method is best suited for descriptive research. Companies undertake surveys to learn about people’s knowledge, beliefs, preferences, and satisfaction, and to measure these magnitudes in the general population.

Research Instrument:
Questionnaire is most common research instrument in collecting primary data during marketing research. A questionnaire consists of a set of questions presented to respondents. Because of its flexibility, the questionnaire is by far the most common instrument used to collect primary data.

Questionnaire
Name – Ashish Kumar Address – 179-b,Vasant Vihar ,New-Delhi. Contact no – 09311458799 (1) Do you use any flavor drink milk? (a) yes (b)No (2) DO you aware about Amul flavor drink? (a) yes (b)No (3) which milk drink prefer most ? (a) Amul (b)Gagan (c)Mother dairy (d)Parasa (4) why do you prefer amul flavor milk drink? (a)Taste (b)Health cons. (c)Natural drink (d)Energy

(5) which flavor do you prefer most? (a)Elaichi (b)Keshar (c)Rose (d)Mango (e)Strawberry (6)Do you prefer amul milk drink regularly? (a)Yes (b) No (7) which age group prefer amul flavor milk drinks? (a)05-10 (b)10-20 (c)20-30 (d)30-50 (8)Which kind of Amul flavor milk drink pack you purchases? (a) Bottle (b) Tetra (9) Do you fill the price of amul flavor milk drink is comparison to other? (a) High (b) Same (c) Low

(10) Are you satisfied with the taste of amul flavor milk drink comparison to other ? (a) yes (c) No (11) is amul flavor milk drink easily available at stores? (a) yes (b)No (12) what rank you give to amul flavor milk compare to other? (a) 1 (b) 2 (c) 3 (13) Are you aware about advertisement of amul flavor milk Drink? (a) Yes (b) No

(14) Do you want to give any suggestion recommendation to the company? Just maintain the Quality of Products as it is now. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Findings
Now a days the customers are very sensitive about price & brand. It is very difficult to sift them from one brand to other. It is a good product into the market. It is good for health purpose. The customers & consumers are recognizing it but its progress is very slow, the reason being the lack of awareness. 1 2 3 4 5 6 7 8 It having the brand image of Amul associated with it. It is cheaper product but customers are not aware about the product. It is not easily available everywhere Promotional activities are not sufficient It is not find in different flavor Distribution network is not too good Replacement facility is not good Proper display were not found at many places.

Suggestions
 Distribution channel should be increased  Replacement policy should be in the company  Packaging should be good & heavy  Proper visit should be into the market by the marketing people  Customer satisfaction counter should be into the market time to time

Promotional activity should be increased like POP (banners, good panting

posters, etc)  Display freeze should be given on the retail outlets, it will be a big & good product promotion

Many finding are graphically presented on consecutive pages

Graph 1 Awareness of flavor milk
Yes No 65 35

Yes No

Graph 2. Percentage of people using any flavor milk

Yes No

60 40

40

60

yes

No

Graph 3. Brand Preference of flavor milk.
Amul Gagan Paras Mother dairy Other 58 19 10 9 4

60 50 40 30 20 10 0

Series1

Amul

Gagan

Paras

Mother dairy

Other

Graph 4. Age group consumer of flavor milk.
1-15 15-30 30-45 45-avove 7 45 35 13

45 45 40 35 30 25 20 15 10 5 0 0-15 15-30 30-45 45-avove 7 13 Series1 35

Conclusion
Conclusion is an important section, which has a pivotal role in any project without which it is incomplete. After a deep research I found - Indian customers or consumers are very sensitive about the pricing factor & now a days they are very sensitive about brand too. It is very difficult to shift them on one to another brand. Gone are the day’s customers or consumers were dependent upon the manufacturers. Whatever they were producing that used accepted by the customers or consumers but now a days the customers or consumers & the manufacturers relations are vise versa. Manufacturers produce the product as per demand of the customer or consumer, according to the liking or disliking of the consumers. I am observed many company in the market. It is a good customer & it can grow very well. Few distributors are really doing well. Now a days customers or consumers are going to be brand loyal & Amul is really a big brand into the market & its product always goes to the market through a known source. That is why it’s product easily acceptable into the market.

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