Professional Documents
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Citycell invites applications from suitable candidates for the position of “Customer Care
Executive” to be posted across Bangladesh at District Levels to ensure smooth customer
service.
Responsibilities:
The Customer Care Executive will take direct management responsibility for 5 CCP’s at
his assigned district at Thana level. In those CCP’s there will be a Customer Care
Representative. The Customer Care Executive will liaise among them and give them
necessary direction to ensure smooth Customer Service at that destrict.
Monthly Key Performance Indicators (KPI) for CCR will be based on Adherence to
schedule, CCP On operation, Service Quality, Product knowledge, process knowledge,
Activation Error, Supervisor’s Feedback, Customer Complaint, False data entry. 75
marks is the Bench mark.
Personal Skills:
Instruction to apply:
Eligible candidates are requested to visit Citycell website <www.citycell.com> for filling
up and submitting online job application form OR send complete curriculum vitae
along with a cover letter and passport size color photograph to <hr@citycell.com> OR
post it to Director, Human Resources Development, Pacific Bangladesh Telecom
Limited, 14 Mohakhali, Dhaka-1212 on or before October 20, 2010.
Note: If you send your application through email please write the name of position in
subject line and for hard copy submission please write the name of position in the right
corner of the envelope.