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Oracle’s Siebel Business Applications

Bookshelf Documentation Library


Version 8.1

The following list contains all the documentation that is available in the Siebel Bookshelf.
The documents are listed in alphabetical order (without Siebel). Click the name of a guide Search
to view the document in PDF. To search all books in the Siebel Bookshelf, click Search.

For general information about installing Siebel Business Applications,


see Quick Installation Guide in the 8.1.1 product media pack on Oracle E-Delivery.

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P |Q | R | S | T | U | V | W | X | Y | Z

Other Information
Related Documentation | Siebel Tools Online Help | Using PDF Search | Your Comments | Legal Notices

All Documentation

A
Advisor Administration Guide
Advisor API Reference
Anywhere Administration Guide
Application Deployment Manager Guide
Application Services Interface Reference
Applications Administration Guide
Assignment Manager Administration Guide
Automotive Guide

© 2008 Oracle, All Rights Reserved E13927-01


Oracle’s Siebel Business Applications
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B
Briefings Administration Guide
Business Process Framework: Task UI Guide
Business Process Framework: Workflow Guide
Business Processes and Rules: Siebel Enterprise Application Integration
Business Rules Administration Guide

C
Chat Guide
Client Sync Guide
Collaboration Guide
Communications Guide
Communications Server Administration Guide
Configuring Siebel Business Applications
Connector for SAP R/3
Connector for SAP R/3, Mappings (folder)
Consumer Goods Guide
Consumer Goods Handheld Guide
Correspondence, Proposals, and Presentations Guide
CRM Web Services Reference
CRM Web Services Reference, Related Web Services Files (zip file, 852 KB)
Customer Relationship Console User Guide

© 2008 Oracle, All Rights Reserved


Oracle’s Siebel Business Applications
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D
Data Model Reference
Data Model Reference for Industry Applications
Data Quality Administration Guide
Database Upgrade Guide
Database Upgrade Guide for DB2 for z/OS
Dealer Administration Guide
Demo Users Reference
Deployment Planning Guide
Developer's Reference
Developing and Deploying Siebel Business Applications

E
E-Commerce Administration Guide
Email Response Administration Guide
Energy Guide
Enterprise Integration Manager Administration Guide
eSales Administration Guide
eSales Administration Guide Addendum for Industry Applications
eScript Language Reference
eService Administration Guide
eService Administration Guide Addendum for Industry Applications
E-Support Administration Guide
Events Management Guide

© 2008 Oracle, All Rights Reserved


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F
Field Service Guide
Finance Guide
Financial Services Connector for ACORD P&C and Surety Guide
Financial Services Connector for IAA-XML Guide
Financial Services Connector for IFX XML Guide
Financial Services Enterprise Application Integration Guide
Forecasting Guide
Fundamentals

G
Global Deployment Guide
Going Live with Siebel Business Applications

H
Healthcare Guide
HelpDesk Guide
High Tech and Industrial Manufacturing Guide
Hospitality Guide

© 2008 Oracle, All Rights Reserved


Oracle’s Siebel Business Applications
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I
Implementing Siebel Business Applications on DB2 for z/OS
Installation Guide for Microsoft Windows
Installation Guide for UNIX
Insurance Guide
Integration Platform Technologies: Siebel Enterprise Application Integration

J
No entries

K
No entries

L
Life Sciences Guide
Life Sciences Portals Guide
Loyalty Administration Guide

M
Marketing Installation and Administration Guide
Marketing User Guide
Master Data Applications Reference for Industry Applications
Medical Handheld Guide
Mobile Connector Guide

© 2008 Oracle, All Rights Reserved


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N
No entries

O
Object Interfaces Reference
Object Types Reference
Order Management Guide
Order Management Guide Addendum for Communications
Order Management Infrastructure Guide
Overview: Siebel Enterprise Application Integration

P
Partner Relationship Management Administration Guide
Partner Relationship Management Administration Guide Addendum for Industry Applications
Performance Tuning Guide
Personalization Administration Guide
Pharma Handheld Guide
Portal Framework Guide
Pricing Administration Guide
Product Administration Guide
Project and Resource Management Administration Guide
Public Sector Guide

Q
No entries

© 2008 Oracle, All Rights Reserved


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R
Release Notes
Remote and Replication Manager Administration Guide
Reports Administration Guide

S
Sales Handheld Guide
Search Administration Guide
Security Guide
Self-Service Application Deployment Guide
Self-Service Application Developer’s Guide
Server Sync Guide
Service Handheld Guide
SmartScript Administration Guide
Store-and-Forward Messaging Guide for Handheld
Store-and-Forward Messaging Guide for Mobile Web Client
System Administration Guide
System Monitoring and Diagnostics Guide
System Requirements and Supported Platforms
System Requirements and Supported Platforms for Self-Service Applications

T
Territory Management Guide
Testing Siebel Business Applications
Transports and Interfaces: Siebel Enterprise Application Integration

© 2008 Oracle, All Rights Reserved


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U
Upgrade Guide, see Database Upgrade Guide
Upgrade Guide for DB2 for z/OS, see Database Upgrade Guide for DB2 for z/OS
Using Siebel Tools

V
VB Language Reference

W
Web Services Reference, see CRM Web Services Reference
Web UI Dynamic Developer Kit Guide
Wireless Administration Guide

X-Y-Z
XML Reference: Siebel Enterprise Application Integration

© 2008 Oracle, All Rights Reserved


Bookshelf
Oracle’s Siebel Business Applications Home
Bookshelf Documentation Library
Version 8.1

Related Documentation
Siebel documentation not contained in the Siebel Bookshelf is available online:

■ Siebel Release Notes (Doc ID 557191.1) is available on OracleMetaLink 3.

■ Siebel Data Model Reference (Doc ID 557187.1) and Siebel Data Model Reference for Industry Applications
(Doc ID 557189.1) are available on OracleMetaLink 3.

■ Siebel System Requirements and Supported Platforms (SR&SP) is available in the SR&SP Documentation
Library on OTN. Siebel System Requirements and Supported Platforms for Self-Service Applications is also there.

■ Third-Party Product Documentation is available in the product media pack on Oracle E-Delivery. Third-party
documentation for Siebel Business Applications includes documentation on the following third-party products:
■ NetCharts (Visual Mining)
■ SSA-NAME3 (Search Software America)
■ Other Oracle Documentation is available from the Oracle Documentation Index on OTN.

About OracleMetaLink 3
OracleMetaLink 3, https://metalink3.oracle.com, is an online support portal that offers you secure real-time access to
Oracle. It is a source of information, diagnostic tools, support assistance, and a repository of technical articles. For
details about how OracleMetaLink 3 is organized, see SupportWeb Transition FAQ.
You can search for any topic on the Siebel Bookshelf using OracleMetaLink 3. For tips on using search in
OracleMetaLink 3, see How to Target Your Metalink 3 Search to the Right Set of Documents.

Only designated contacts of licensed customers have access to OracleMetaLink 3.

© 2008 Oracle. All rights reserved.


Oracle’s Siebel Business Applications
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Version 8.1 Home

Siebel Tools Online Help


Within Siebel Tools Online Help, you will find the following books:

■ Configuring Siebel Business Applications


■ Object Types Reference
■ Business Process Framework: Task UI Guide
■ Business Process Framework: Workflow Guide
■ Developer's Reference
■ Object Interfaces Reference
■ eScript Language Reference
■ VB Language Reference
■ Using Siebel Tools

Update the installed Tools Online Help by copying only the files (not the folder itself) in the ToolsOnlineHelp folder provided h
here to the help folder where you installed Siebel Tools (usually, <ToolsInstallationDirectory>\HELP\ENU). To launch
Tools Online Help directly from its folder, open tools.chm.

You can also launch Tools Online Help directly from this Siebel Bookshelf.

NOTE: The Tools Online Help link will work only in a Microsoft Windows environment.

© 2008 Oracle, All Rights Reserved


Oracle’s Siebel Business Applications
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Using PDF Search


To view Siebel Bookshelf PDF files and use search functionality, you need Adobe Reader. You must open the Home page
in Adobe Reader and not in a Web browser with the PDF plug-in; some features do not function properly in a Web
browser.

You can download the latest version of Adobe Reader from


http://www.adobe.com/products/acrobat/readstep2_allversions.html.

You can use the search functionality to find topics in all PDF files in the Siebel Bookshelf by clicking the Search
button on the Home page.

For more information on using PDF search, see Searching for Text in Adobe PDF Documents in Adobe Reader Help.

© 2008 Oracle, All Rights Reserved


Oracle’s Siebel Business Applications
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Version 8.1 Home

Oracle Welcomes Your Comments


To help us improve our products, send us any corrections or clarifications regarding Oracle’s Siebel Bookshelf.

Include the following information in your message:

■ The title and version of the book

■ The name and version number of the Siebel application you are using

■ Your name, job title or functional area, company name, phone number, and email address

To post a letter, use this postal address:

Oracle’s CRM Technical Publications


500 Oracle Parkway
Redwood City, CA 94065

To contact us through email, use this address: siebeldoc_ww@oracle.com.

We appreciate your feedback.

© 2008 Oracle, All Rights Reserved


Oracle’s Siebel Business Applications
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Copyright Notice
Copyright © 2005, 2008, Oracle and/or its affiliates. All rights reserved.

Trademark Notice
Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.

License Restrictions Warranty/Consequential Damages Disclaimer


This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are
protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy,
reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish or display any part, in any form, or by any
means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited.

Warranty Disclaimer
The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please
report them to us in writing.

Restricted Rights Notice


If this software or related documentation is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, the
following notice is applicable:

U.S. GOVERNMENT RIGHTS. Programs, software, databases, and related documentation and technical data delivered to U.S. Government
customers are "commercial computer software" or "commercial technical data" pursuant to the applicable Federal Acquisition Regulation
and agency-specific supplemental regulations. As such, the use, duplication, disclosure, modification, and adaptation shall be subject to the
restrictions and license terms set forth in the applicable Government contract, and, to the extent applicable by the terms of the Government
contract, the additional rights set forth in FAR 52.227-19, Commercial Computer Software License (December 2007). Oracle USA, Inc., 500
Oracle Parkway, Redwood City, CA 94065.

Hazardous Applications Notice


This software is developed for general use in a variety of information management applications. It is not developed or intended for use in
any inherently dangerous applications, including applications which may create a risk of personal injury. If you use this software in
dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy and other measures to ensure
the safe use of this software. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software in
dangerous applications.

Third-Party Content, Products, and Services Disclaimer


This software and documentation may provide access to or information on content, products and services from third parties. Oracle
Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third party content,
products and services. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access
to or use of third party content, products or services.

© 2008 Oracle, All Rights Reserved