Contents

Teams Troubleshooting
Conferencing
"Give Control" doesn’t work
IM and Presence
Teams user cannot send a message to Skype for Business
Mobile
Windows phone app for Teams will beretired
OneNote Integration
Issue with accessing notebooks
Sign-in
Can't sign in to Teams
Stuck in login loop in Edge or Internet Explorer
 Teams Troubleshooting
5/17/2019 • 2 minutes to read • Edit Online

Welcome to Teams! Here's a collection of information on how to identify and fix errors that you may run into when
you use this product.
 Microsoft Teams user cannot send a message in
Skype for Business
11/4/2019 • 2 minutes to read • Edit Online

Problem
You send a message to a Skype for Business (formerly Lync) user from Microsoft Teams and the message fails. This
issue may occur in the following scenarios:
Scenario 1: The message's recipient is set to Offline or Do Not Disturb in Skype for Business.
Scenario 2: The sender and recipient aren't both using Microsoft Teams.

Solution
Scenario 1: The recipient must be set to an active state, such as Available, in order to receive messages.
Scenario 2: Microsoft is working to resolve this issue. If your Skype for Business user account is on-premises,
the sender and recipient must be using Microsoft Teams to send or receive messages using Microsoft Teams.
Still need help? Go to Microsoft Community.
 Windows phone app for Microsoft Teams is retiring
11/5/2019 • 2 minutes to read • Edit Online

Summary
The Windows Phone app for Microsoft Teams is scheduled to be retired. After this change takes effect, this app will
no longer be available for download from Microsoft Store, and Microsoft will no longer provide support. Although
Microsoft continues to support Windows 10 Mobile, we are not focused on building new features for the system.
We will continue to invest in Microsoft Teams mobile apps for iOS and Android and in desktop apps for Windows
and Mac.

More Information
How does this affect me?
Beginning July 20, 2018, the Microsoft Teams app for Windows Phone will no longer be available from the
Microsoft Store. Existing users will be able to continue using the app until October 20, 2018. After October 20, the
Microsoft Teams app will no longer work, and users will receive an error message when they try to connect.
What do I have to do to prepare for this change?
If you need to continue using Microsoft Teams on Windows Phone, we recommend that you install the app before
July 20, 2018. However, be aware that the app will not work after October 20, 2018.
 "One or more of the document libraries on the user
or group's OneDrive contains more than 5,000
OneNote items" error when you access a notebook
for Microsoft Teams
11/4/2019 • 2 minutes to read • Edit Online

Symptoms
You can't access a notebook for Microsoft Teams in Microsoft OneNote. Additionally, you receive the following
error message:
One or more of the document libraries on the user or group's OneDrive contains more than 5,000
OneNote items (notebooks, sections, section groups) and cannot be queried using the API. Please make
sure that none of the user or group's document libraries contains more than 5,000 OneNote items.
Please follow the link below for instructions on how to remedy this situation.

Cause
This issue occurs if the document libraries contain more than 5,000 OneNote items. This is a known OneNote
limitation in Microsoft Teams.

Status
Microsoft is researching this problem, and will post more information in this article when more information
becomes available.

Workaround
To work around this issue, reduce the number of items in OneNote.

More Information
We recommend that you access OneNote through OneNote online or the OneNote application and remove items
that aren't needed.
To determine the item count, use one of the following methods:
Use the OneNote API Diagnostic to count the number of items in a certain document library:
https://github.com/OneNoteDev/OneNoteAPIDiagnostics/blob/master/Tool/OneNoteAPIDiagnostics_1.0.0
.0.zip
Run Microsoft.Office.OneNote.OneNoteAPIDiagnostics.exe, and then enter the URL, user and password:
https://<domain>.sharepoint.com/sites/<site>/
Here is an output example:
Items Count:14744
Notebooks Count:0
Folders Count:4607
Sections Count:0
Content Type ID:True
File Type:True
HTML File Type:True
 Office 365 Student and service accounts can't sign in
to Microsoft Teams
11/4/2019 • 2 minutes to read • Edit Online

Symptoms
A Microsoft Teams user who is assigned an Office 365 Education Student or Office 365 F1 license can't sign in to
Teams on any platform. Additionally, they receive the following error message from the site:
https://teams.microsoft.com/_#/licenseError?errorCode=TeamsDisabledForTenantForbidden

Cause
This issue occurs if the license type is not enabled.

Resolution
To resolve this issue, follow these steps:
1. In the Microsoft 365 admin center, locate Settings -> Services & add-ins -> Microsoft Teams.
2. Select Settings by user/license type, and then configure the relevant license type to enable the user.
 Microsoft Teams is stuck in a login loop in Edge or
Internet Explorer
11/4/2019 • 2 minutes to read • Edit Online

Symptoms
When you try to sign in to Microsoft Teams in Microsoft Edge or Internet Explorer, the site continually loops, and
you can never sign in.

Cause
This issue occurs if your organization uses Trusted Sites in Internet Explorer and doesn't enable the URLs for
Microsoft Teams. In this case, the Teams web-based application cannot sign in, as the trusted sites for Teams are
not enabled.

Resolution
To resolve this issue, make the following changes to Internet Explorer settings either through administrator rights
or a Group Policy object (GPO ).

NOTE
This procedure must be performed in Internet Explorer. Edge uses the same settings.

1. In the Internet Options window, click Privacy and then Advanced.

2. Select Accept for First-party Cookies and Third-party Cookies. Also, select the Always allow session
cookies check box.
3. In the Internet Options window, click Security -> Trusted Sites -> Sites.
4. Add all the following sites:
https://*.microsoft.com
https://*.microsoftonline.com
https://*.teams.skype.com
https://*.teams.microsoft.com
https://*.sfbassets.com
https://*.skypeforbusiness.com

NOTE
It's always good to validate and enable all trusted URLs for Teams and review the requirements in the following article:

Microsoft Teams