Module 2: Interpersonal Communication Participant’s Handbook

 Handout 2.3: Three Forms of Workplace Part 3: Choosing a Form

Instructions: For each type of communication, there are 2
Communication1 examples of how and when to use that form of
Part 1: Select the type(s) of communication for each format. communication. Write 3 more examples for each form.
Format Verbal Written Electronic
Verbal Written Electronic
Face-to-face conversation
Phone (landline) You call a co- You write a letter You use Skype to
Mobile phone worker to see if inviting people to ask your co-
Interview they can come an event worker a quick
Meeting help you solve a question
Training problem
Presentation You introduce a You prepare You set up a
Letter new intern to handouts for a webinar to show
Memo coworkers presentation the client the
Report work you did for
Proposal them
Email
Fax
Voicemail
Webinar
Conference Call
Video Conference
Project Management Website
Instant Messaging (Skype)
Email Mailing List
SMS / Text Message
Sticky note
Other (please add):
_________________________
1
Adapted from Ford Partnership for Advanced Studies, Media and
Messages: Building a Foundation of Communication Skills, 2005.
Module 2: Interpersonal Communication Participant’s Handbook

 Handout 2.4: Working in Groups Self-

Assessment Space for Reflection
One never stops learning. For that, it is helpful to take some time to
reflect and ask ourseleves:
In groups, do you mostly Check 3 Based on what I learned in this module,
boxes
tend to: How do the skills and other things I learned relate to
my daily life?
1. Stay quiet for some time and then join in?  How can the skills and what I learned help me work
better?
2. Feel uneasy/uncomfortable and wish you 
were working alone? What steps can I take to improve any of the skills or
attitudes that I learned more about?
3. Want to lead? 
4. Encourage others to make contributions? 
5. Come up with new ideas?  Use this space to answer these questions and reflect about your
ongoing learning.
6. Interrupt others to ensure your point is 
made?
7. Keep the group focused on the task at 
hand?
8. Make everyone relaxed and promote 
harmony?
9. Get frustrated when there is too much 
talk and not enough decisions and action?
10. Make peace between those team 
members strongly disagreeing with each
other?