BTEC

Edexcel Level 5 BTEC Higher Nationals in Hospitality Management
July 2005

Guidance and units

Edexcel Level 5 BTEC Higher Nationals in

Hospitality Management

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Authorised by Jim Dobson Prepared by Hayley Dalton Publications Code BH016271 All the material in this publication is copyright © Edexcel Limited 2005

EDEXCEL LEVEL 5 BTEC HIGHER NATIONALS IN HOSPITALITY MANAGEMENT

BTEC Higher National Certificate and Diploma in Hospitality Management BTEC Higher National Certificate and Diploma in Hospitality Management (Licensed Retail) BTEC Higher National Certificate and Diploma in Hospitality Management (Culinary Arts) BTEC Higher National Certificate and Diploma in Hospitality Management (Leisure and Tourism)
The Qualifications Curriculum Authority (QCA) has introduced changes to the National Qualifications Framework (NQF) in the way it sets out the levels at which qualifications are recognised. Its revised levels broadly compare with the Framework for Higher Education Qualifications (FHEQ). The academic level of BTEC Higher National Certificates and Diplomas has not changed and they will remain as Intermediate level qualifications on the FHEQ. However, the QCA changes will allow the NQF to recognise more precisely the true academic level of BTEC Higher Nationals and they will now be designated at the revised NQF Level 5. As the academic level has not changed, progression to BTEC Higher Nationals will still be from Level 3 qualifications and progression from BTEC Higher Nationals will be to qualifications at the revised Level 6. Learners’ progression routes do not necessarily involve qualifications at every level. Specifications for all new accreditations after September 2004 will show both the original and revised NQF levels and the QCA Openquals database (www.qca.org.uk/openquals) will show both the original level and the revised level for each of these qualifications. Certification will be at the original levels up until December 2005. All certifications after that date will be at the revised levels. Further information on these changes can be obtained from QCA at www.qca.org.uk/qualifications/types/7918.html

BTEC Higher Nationals within the National Qualifications Framework (NQF)
NQF Original levels
5 Level 5 BTEC Advanced Professional Diplomas, Certificates and Awards 4

Revised levels #
8 No current BTEC qualifications 7 Level 7 BTEC Advanced Professional Diplomas, Certificates and Awards 6 No current BTEC qualifications 5

Framework for Higher Education Qualifications (FHEQ)
D (doctoral) doctorates M (masters) masters degrees, postgraduate certificates and diplomas H (honours) bachelors degrees, graduate certificates and diplomas I (intermediate) diplomas of higher education and further education, foundation degrees, higher national diplomas C (certificate) certificates of higher education

Level 4 BTEC Higher National Diplomas and Certificates
Level 4 BTEC Professional Diplomas, Certificates and Awards

Level 5 BTEC Higher National Diplomas and Certificates

Level 5 BTEC Professional Diplomas, Certificates and Awards 4 Level 4 BTEC Professional Diplomas, Certificates and Awards 3 There is no change to Level 3 in the revised NQF

Level 3 BTEC National Diplomas, Certificates and Awards Level 3 BTEC Diplomas, Certificates and Awards Advanced GCE 2 There is no change to Level 2 in the revised NQF Level 2 BTEC First Diplomas and Certificates Level 2 BTEC Diplomas, Certificates and Awards GCSEs grades A*–C 1 There is no change to Level 1 in the revised NQF Level 1 BTEC Introductory Diplomas and Certificates Level 1 BTEC Diplomas, Certificates and Awards GCSEs grades D–G Entry There is no change to Entry Level in the revised NQF Entry Level BTEC Certificates in Skills for Working Life and Life Skills # The revised NQF applies from 1 September 2004 and will be fully implemented from 1 January 2006. The revision is designed to recognise more precisely the academic levels at the higher levels of the framework: the actual content and other attributes of the respective qualifications are not altered or diminished. The revision also provides better alignment with the FHEQ used in universities and higher education institutions.

Contents

Qualification titles covered by this specification Introduction Structure of the qualification
BTEC Higher National Certificates BTEC Higher National Diplomas

1 2 2
2 2

Key features
National Occupational Standards Qualification Requirements Higher-level skills BTEC Higher National Certificate BTEC Higher National Diploma

11
12 12 12 13 13

Teaching, learning and assessment
Unit format Learning and assessment Grading Higher National units Grade descriptors Accreditation of Prior Learning (APL)

14
14 15 16 18 19

Quality assurance of BTEC Higher Nationals
Centre and programme approval Monitoring centres’ internal quality systems Independent assessment: the role of the external examiner

20
20 20 21

Programme design and delivery
Mode of delivery Resources Delivery approach Meeting local needs Locally-devised specialist units Limitations on variations from standard specifications

22
22 23 23 23 24 24

Access and recruitment
Restrictions on learner entry Access arrangements and special considerations

24
25 25

The wider curriculum
Spiritual, moral, ethical, social and cultural issues Environmental issues European developments Health and safety issues Equal opportunities issues

25
25 26 26 26 26

Useful publications
Professional body contact details How to obtain National Occupational Standards

27
27 28

Professional development and training Further information Core units
Unit 1: Unit 2: Unit 3: Unit 4: Unit 5: Unit 6: Unit 7: The Contemporary Hospitality Industry The Developing Manager Customer Service Food and Beverage Operations Rooms Division Operations Management Accounting for Hospitality Industry Experience

28 29 31
33 43 51 59 67 75 81

Specialist units
Unit 8: Unit 9: Procurement Hospitality Operations Management

87
89 95 105 111 117 125 133 141 149 155

Unit 10: Food and Society Unit 11: Conference and Banqueting Management Unit 12: Contract and Event Management Unit 13: On-Licensed Trade Management Unit 14: People Management Unit 15: Marketing Unit 16: Sales Development and Merchandising Unit 17: Quality Management

Unit 18: Facilities Operations Unit 19: Facilities Management Unit 20: External Business Environment Unit 21: Business Health Check Unit 22: Small Business Enterprise Unit 23: Financial Management Unit 24: Information Management and Technology Unit 25: Introduction to Internet and E-Business Unit 26: Research Project Unit 27: Cellar and Bar Operations Unit 28: Law for Licensed Premises Unit 29: Introduction to Brewing Science Unit 30: Menu Planning and Product Development Unit 31: Planning and Managing Food Production Unit 32: Planning and Managing Food and Beverage Service Unit 33: Contemporary Gastronomy Unit 34: World Cuisine Unit 35: Creative Patisserie Unit 36: Catering Technology Unit 37: Food Hygiene and the Environment Unit 38: Nutrition and Diet Unit 39: The Sport and Leisure Industry Unit 40: Heritage and Cultural Management Unit 41: Entertainment and Venue Management Unit 42: Sport and Leisure Tourism Unit 43: The Travel and Tourism Environment Unit 44: Tourism Development Planning Unit 45: Tourism Destinations Unit 46: Tour Operations Management

163 169 175 181 189 197 203 209 217 223 229 235 241 249 257 265 275 283 291 297 305 313 319 327 333 339 345 351 357

Annex A QCA codes 363 363 Annex B Qualification Requirement 365 365 Annex C Wider curriculum mapping 369 369 Annex D National Occupational Standards 371 371 .

The Qualification Accreditation Numbers (QANs) for these qualifications are listed in Annex A. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 1 . centres are able to describe the programme of study leading to the award of the qualification in different ways to suit the medium and the target audience. Providing this happens. Learners need to be made aware of this when they are recruited by the centre and registered with Edexcel.Qualification titles covered by this specification Edexcel Level 5 BTEC Higher National Certificate in Hospitality Management Edexcel Level 5 BTEC Higher National Diploma in Hospitality Management Edexcel Level 5 BTEC Higher National Certificate in Hospitality Management (Licensed Retail) Edexcel Level 5 BTEC Higher National Diploma in Hospitality Management (Licensed Retail) Edexcel Level 5 BTEC Higher National Certificate in Hospitality Management (Culinary Arts) Edexcel Level 5 BTEC Higher National Diploma in Hospitality Management (Culinary Arts) Edexcel Level 5 BTEC Higher National Certificate in Hospitality Management (Leisure and Tourism) Edexcel Level 5 BTEC Higher National Diploma in Hospitality Management (Leisure and Tourism) These qualifications have been accredited to the National Qualifications Framework (NQF). These qualification titles are as they will appear on the learner’s certificate.

learning. assessment and quality assurance of these qualifications. The guidance contains further details of the teaching. BTEC Higher National Certificate programmes must contain a minimum of five units designated at H2 level. the design of programmes of study and delivery modes. It includes advice about Edexcel’s policy regarding access to its qualifications.Introduction This document contains the units and associated guidance for the National Qualifications Framework (NQF) Edexcel Level 5 BTEC Higher Nationals in Hospitality Management. Each unit sets out the required outcomes and content and includes advice regarding appropriate delivery and assessment strategies. Structure of the qualification BTEC Higher National Certificates The BTEC Higher National Certificates in Hospitality Management are 10-unit qualifications of which seven are core units. BTEC Higher National Diploma programmes must contain a minimum of eight units designated at H2 level. BTEC Higher National Diplomas The BTEC Higher National Diplomas in Hospitality Management are 16-unit qualifications of which seven are core units. 2 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .

Structure of the Edexcel Level 5 BTEC Higher National Certificate in Hospitality Management Unit number 1 2 3 4 5 6 7 Core units — all seven units must be taken The Contemporary Hospitality Industry The Developing Manager Customer Service Food and Beverage Operations Rooms Division Operations Management Accounting for Hospitality Industry Experience Specialist units — choose three units 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Procurement Hospitality Operations Management Food and Society Conference and Banqueting Management Contract and Event Management On-Licensed Trade Management People Management Marketing Sales Development and Merchandising Quality Management Facilities Operations Facilities Management External Business Environment Business Health Check Small Business Enterprise Financial Management Information Management and Technology Introduction to Internet and E-Business Research Project H1 H2 H1 H2 H2 H2 H2 H2 H2 H2 H1 H2 H2 H2 H2 H2 H1 H1 H2 Unit level H1 or H2 H2 H2 H1 H1 H1 H1 H2 The BTEC Higher National Certificate programme must contain 10 units with a minimum of five units designated at H2 level. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 3 .

Structure of Edexcel Level 5 BTEC Higher National Diploma in Hospitality Management Unit number 1 2 3 4 5 6 7 Core units — all seven units must be taken The Contemporary Hospitality Industry The Developing Manager Customer Service Food and Beverage Operations Rooms Division Operations Management Accounting for Hospitality Industry Experience Specialist units — choose nine units 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Procurement Hospitality Operations Management Food and Society Conference and Banqueting Management Contract and Event Management On-Licensed Trade Management People Management Marketing Sales Development and Merchandising Quality Management Facilities Operations Facilities Management External Business Environment Business Health Check Small Business Enterprise Financial Management Information Management and Technology Introduction to Internet and E-Business Research Project H1 H2 H1 H2 H2 H2 H2 H2 H2 H2 H1 H2 H2 H2 H2 H2 H1 H1 H2 Unit level H1 or H2 H2 H2 H1 H1 H1 H1 H2 The BTEC Higher National Diploma programme must contain 16 units with a minimum of eight units designated at H2 level. 4 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .

Structure of the Edexcel Level 5 BTEC Higher National Certificate in Hospitality Management (Licensed Retail) Unit number 1 2 3 4 5 6 7 Core units — all seven units must be taken The Contemporary Hospitality Industry The Developing Manager Customer Service Food and Beverage Operations Rooms Division Operations Management Accounting for Hospitality Industry Experience Specialist units — Group A — choose a minimum of two units 13 16 27 28 29 On-Licensed Trade Management Sales Development and Merchandising Cellar and Bar Operations Law for Licensed Premises Introduction to Brewing Science Specialist units — Group B 9 11 14 15 18 21 25 36 37 Hospitality Operations Management Conference and Banqueting Management People Management Marketing Facilities Operations Business Health Check Introduction to Internet and E-Business Catering Technology Food Hygiene and the Environment H2 H2 H2 H2 H1 H2 H1 H2 H2 H2 H2 H2 H2 H2 Unit level H1 or H2 H2 H2 H1 H1 H1 H1 H2 The BTEC Higher National Certificate programme must contain 10 units with a minimum of five units designated at H2 level. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 5 .

Structure of the Edexcel Level 5 BTEC Higher National Diploma in Hospitality Management (Licensed Retail) Unit number 1 2 3 4 5 6 7 Core units — all seven units must be taken The Contemporary Hospitality Industry The Developing Manager Customer Service Food and Beverage Operations Rooms Division Operations Management Accounting for Hospitality Industry Experience Specialist units — Group A — choose a minimum of four units 13 16 27 28 29 On-Licensed Trade Management Sales Development and Merchandising Cellar and Bar Operations Law for Licensed Premises Introduction to Brewing Science Specialist units — Group B 9 11 14 15 18 21 25 36 37 Hospitality Operations Management Conference and Banqueting Management People Management Marketing Facilities Operations Business Health Check Introduction to Internet and E-Business Catering Technology Food Hygiene and the Environment H2 H2 H2 H2 H1 H2 H1 H2 H2 H2 H2 H2 H2 H2 Unit level H1 or H2 H2 H2 H1 H1 H1 H1 H2 The BTEC Higher National Diploma programme must contain 16 units with a minimum of eight units designated at H2 level. 6 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .

Structure of the Edexcel Level 5 BTEC Higher National Certificate in Hospitality Management (Culinary Arts) Unit number 1 2 3 4 5 6 7 Core units — all seven units must be taken The Contemporary Hospitality Industry The Developing Manager Customer Service Food and Beverage Operations Rooms Division Operations Management Accounting for Hospitality Industry Experience Specialist units — Group A — choose a minimum of two units 10 30 31 32 33 34 35 Food and Society Menu Planning and Product Development Planning and Managing Food Production Planning and Managing Food and Beverage Service Contemporary Gastronomy (double unit — counts as two units) World Cuisine Creative Patisserie (double unit — counts as two units) Specialist units — Group B 9 11 13 21 22 36 37 38 Hospitality Operations Management Conference and Banqueting Management On-Licensed Trade Management Business Health Check Small Business Enterprise Catering Technology Food Hygiene and the Environment Nutrition and Diet H2 H2 H2 H2 H2 H2 H2 H2 H1 H2 H2 H2 H2 H1 H2 Unit level H1 or H2 H2 H2 H1 H1 H1 H1 H2 The BTEC Higher National Certificate programme must contain 10 units with a minimum of five units designated at H2 level. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 7 .

8 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .Structure of the Edexcel Level 5 BTEC Higher National Diploma in Hospitality Management (Culinary Arts) Unit number 1 2 3 4 5 6 7 Core units — all seven units must be taken The Contemporary Hospitality Industry The Developing Manager Customer Service Food and Beverage Operations Rooms Division Operations Management Accounting for Hospitality Industry Experience Specialist units — Group A — choose a minimum of four units 10 30 31 32 33 34 35 Food and Society Menu Planning and Product Development Planning and Managing Food Production Planning and Managing Food and Beverage Service Contemporary Gastronomy (double unit — counts as two units) World Cuisine Creative Patisserie (double unit — counts as two units) Specialist units — Group B 9 11 13 21 22 36 37 38 Hospitality Operations Management Conference and Banqueting Management On-Licensed Trade Management Business Health Check Small Business Enterprise Catering Technology Food Hygiene and the Environment Nutrition and Diet H2 H2 H2 H2 H2 H2 H2 H2 H1 H2 H2 H2 H2 H1 H2 Unit level H1 or H2 H2 H2 H1 H1 H1 H1 H2 The BTEC Higher National Diploma programme must contain 16 units with a minimum of eight units designated at H2 level.

Structure of the Edexcel Level 5 BTEC Higher National Certificate in Hospitality Management (Leisure and Tourism) Unit number 1 2 3 4 5 6 7 Core units — all seven units must be taken The Contemporary Hospitality Industry The Developing Manager Customer Service Food and Beverage Operations Rooms Division Operations Management Accounting for Hospitality Industry Experience Specialist units — Group A — choose a minimum of two units 39 40 41 42 43 44 45 46 The Sport and Leisure Industry Heritage and Cultural Management Entertainment and Venue Management Sport and Leisure Tourism The Travel and Tourism Environment Tourism Development Planning Tourism Destinations Tour Operations Management Specialist units — Group B 9 11 13 14 15 16 19 21 25 Hospitality Operations Management Conference and Banqueting Management On-Licensed Trade Management People Management Marketing Sales Development and Merchandising Facilities Management Business Health Check Introduction to Internet and E-Business H2 H2 H2 H2 H2 H2 H2 H2 H1 H1 H1 H2 H2 H1 H2 H1 H1 Unit level H1 or H2 H2 H2 H1 H1 H1 H1 H2 The BTEC Higher National Certificate programme must contain 10 units with a minimum of five units designated at H2 level. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 9 .

Structure of the Edexcel Level 5 BTEC Higher National Diploma in Hospitality Management (Leisure and Tourism) Unit number 1 2 3 4 5 6 7 Core units — all seven units must be taken The Contemporary Hospitality Industry The Developing Manager Customer Service Food and Beverage Operations Rooms Division Operations Management Accounting for Hospitality Industry Experience Specialist units — Group A — choose a minimum of four units 39 40 41 42 43 44 45 46 The Sport and Leisure Industry Heritage and Cultural Management Entertainment and Venue Management Sport and Leisure Tourism The Travel and Tourism Environment Tourism Development Planning Tourism Destinations Tour Operations Management Specialist units — Group B 9 11 13 14 15 16 19 21 25 Hospitality Operations Management Conference and Banqueting Management On-Licensed Trade Management People Management Marketing Sales Development and Merchandising Facilities Management Business Health Check Introduction to Internet and E-Business H2 H2 H2 H2 H2 H2 H2 H2 H1 H1 H1 H2 H2 H1 H2 H1 H1 Unit level H1 or H2 H2 H2 H1 H1 H1 H1 H2 The BTEC Higher National Diploma programme must contain 16 units with a minimum of eight units designated at H2 level. 10 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .

licensed retail. skills and techniques. knowledge. through effective use and combination of the knowledge and skills gained in different parts of the programme providing opportunities for specialist study relevant to individual vocations and contexts enabling progression to an undergraduate degree or further professional qualification in hospitality management or a related area providing flexibility. depending on the match of the BTEC Higher National units to the degree programme in question. personal qualities and attributes essential for successful performance in working life developing the individual’s ability to make an immediate contribution to employment in the hospitality management industry. skills and motivation as a basis for future studies and career development in hospitality management. leading to a nationally-recognised Level 5 vocationally-specific qualification providing opportunities for full-time learners to gain a nationally-recognised vocationally specific qualification to enter employment in hospitality management or progress to highereducation. leisure or tourism providing opportunities for learners to develop a range of skills and techniques and attributes essential for successful performance in working life within the hospitality industry. • • • BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 11 . leisure and/or tourism sectors. food and beverage or leisure and tourism sectors. including investigatory and research skills focusing on management issues within the context of hospitality. or specialist culinary arts. The qualifications provide a thorough grounding in the key concepts and practical skills required in their sector and their national recognition by employers allows progression direct into employment. including those suggested above providing opportunities for learners to focus on the development of higher-level skills in a hospitality management context. vocational qualifications such as a full-time degree in hospitality management or related areas such as business management or leisure and tourism management developing the knowledge. for example food and beverage manager. understanding and skills of learners in the field of hospitality management in a range of fields. A key progression path for BTEC Higher National Certificate and Diploma learners is to the second or third year of a degree or honours degree programme. • • • • • This qualification meets the needs of the above rationale by: • • developing a range of knowledge and understanding. BTEC Higher Nationals offer a strong emphasis on practical skills development alongside the development of requisite knowledge and understanding in their sector. with a strong work-related emphasis.Key features BTEC Higher Nationals are designed to provide specialist vocational programmes. BTEC Higher Nationals in Hospitality Management have been developed to focus on: • providing education and training for a range of management careers in hospitality. linked to professional body requirements and National Occupational Standards where appropriate. Learners are attracted to this strong vocational programme of study that meets their individual progression needs whether this is into employment or to further study on degree or professional courses. including study within the licensed trade. front of house manager or events manager providing opportunities for hospitality managers to follow specialised areas of study directly relevant to individual vocations and professions within the hospitality industry.

Qualification Requirements provide consistent standards within the same vocational area and clearly identify the skills and knowledge that can be expected of any holder of an identical BTEC Higher National. BTEC Higher Nationals do not purport to deliver occupational competence in the sector. the Hospitality and Catering International Management Association (HCIMA) publishes their Corpus of Management Excellence. which in turn form the basis of the Management National Vocational Qualifications (NVQs). Edexcel standard specification titles are developed from the Qualification Requirements. the qualifications provide underpinning knowledge for the National Occupational Standards. It encompasses 48 blocks. Qualification Requirements Edexcel has published Qualification Requirements as part of the revision of BTEC Higher Nationals. employers and professional bodies to confidently provide progression opportunities to successful learners. which should be demonstrated in a work context. Qualification Requirements set out the aims and rationale of the qualifications and provide the framework of curriculum content. which summarises the topics that the hospitality professional can make use of during their working career. synthesising and summarising information about research and investigations into hospitality management issues critically.National Occupational Standards BTEC Higher Nationals in Hospitality Management are designed to relate to the National Occupational Standards in the management sector. However. There are currently no National Occupational Standards for hospitality at Level 5. The Corpus is divided into three levels: supervisory. such as the findings of Unit 7: Industry Experience 12 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . The Qualification Requirement for BTEC Higher Nationals in Hospitality Management is given in Annex B. They also identify the higher-level skills associated with the qualifications and any recognition by relevant professional bodies. as well as developing practical skills in preparation for work and possible achievement of NVQs in due course. some units in the Higher Nationals in Hospitality Management relate to Management NVQ units. Links to Management National Occupational Standards are indicated in each unit and mapped in Annex D. However. Units from the Edexcel Level 5 BTEC Higher Nationals in Hospitality Management have been mapped to the Corpus where appropriate. These relationships are identified in the Links section of the units. Licensed centres comply with the Qualification Requirements when developing BTEC Higher Nationals under these standard titles. operational and senior management. which are sub-divided into four clusters: • • • • core hospitality topics key management themes sector topics supporting hospitality topics. Higher-level skills Learners studying for BTEC Higher Nationals in Hospitality Management will be expected to develop the following skills during the programme of study: • analysing. This will allow higher education institutions. In addition to the National Occupational Standards.

for example through Unit 7: Industry Experience or Unit 26: Research Project applying subject knowledge and understanding to address familiar and unfamiliar problems. Higher National Diplomas are mode free but are followed predominately by full-time learners.• the ability to read and use appropriate literature. BTEC Higher National Certificates provide a nationally-recognised qualification offering career progression and professional development for those already in employment and opportunities to progress into higher education. In some sectors there are opportunities for those wishing to complete an intensive programme of study in a shorter period of time. either directly on achieving the award or following further study to degree level. Full-time learners have the opportunity to do this through formal work placements or their part-time employment experience. such as reports on the human resource challenges facing the hospitality industry or executive summaries from the annual ‘Chefs’ Conference’. The qualifications are mode free but they are primarily undertaken by part-time learners studying over two years. conducting and reporting on investigations. with critical understanding the ability to think independently and solve problems. The BTEC Higher National Diploma in Hospitality Management provides opportunities for learners to apply their knowledge and practical skills in the workplace. for example the outcomes of Unit 7: Industry Experience or Unit 26: Research Project. planning. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 13 . • • • • • • BTEC Higher National Certificate The 10-unit BTEC Higher National Certificate in Hospitality Management provides a specialist work-related programme of study that covers the key knowledge. They allow progression into or within employment in the hospitality sector. This specification provides centres with a framework to develop engaging programmes for higher-education learners who are clear about the area of employment that they wish to enter. BTEC Higher National Diploma The 16-unit BTEC Higher National Diploma provides greater breadth and specialisation than the BTEC Higher National Certificate. Unit 2: The Developing Manager and Unit 26: Research Report designing. reflected in Unit 2: The Developing Manager obtaining and integrating several lines of subject-specific evidence to formulate and test hypotheses. particularly in Unit 1: The Contemporary Hospitality Industry. for example about issues such as the contemporary hospitality industry the ability to take responsibility for their own learning and recognise their own learning style. The BTEC Higher National Certificate in Hospitality Management mainly offers a progression route for learners who are employed in the hospitality industry. through research into the problems and issues facing commercial hospitality organisations or the wider aspects of the contemporary hospitality industry recognising the moral and ethical issues of enquiry into hospitality management and appreciating the need for ethical standards and professional codes of conduct. understanding and practical skills required in the hospitality sector and also offers particular specialist emphasis through the choice of specialist units.

‘merit’ or ‘distinction’. learners may progress to degree or other higher-education studies in the hospitality sector or a related industry. Alternatively. principles. use of conventions in the field of study. complexity and depth of study. and learner autonomy. learning hours and NQF level The unit title is accredited by QCA and this form of words will appear on the learner’s Notification of Performance. Teaching. assessors and those responsible for monitoring national standards. learning and assessment Learners must pass all 10 units on their programme of learning to be awarded a BTEC Higher National Certificate and all 16 units to be awarded a BTEC Higher National Diploma.The qualification prepares learners for employment in the hospitality sector and will be suitable for learners who have already decided that they wish to enter this area of work. together with the key areas of study associated with the unit. skills and understanding. theories and practices. Progression from this qualification may well be into or within employment in the hospitality sector. At H1 level the emphasis is on the application of knowledge. and an increasing independence in systematic enquiry and analysis. Each unit is assigned a notional level indicator of H1 or H2. Unit title. indicating the relative intellectual demand. 14 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . Learners must achieve all the outcomes in order to pass the unit. The units in BTEC Higher National qualifications all have a standard format which is designed to provide clear guidance on the requirements of the qualification for learners. This gives transparency to the assessment process and provides for the establishment of national standards for each qualification. In BTEC Higher National qualifications each unit consists of 60 guided learning hours. Other learners may want to extend the specialism that they followed on the BTEC Higher National Certificate programme. Description of unit A brief description of the overall purpose of the unit is given. use of analytical skills and selection and organisation of information. To achieve a pass grade for the unit learners must meet the assessment criteria set out in the specifications. Summary of learning outcomes The outcomes of the unit identify what each learner must do in order to pass it. All units will be individually graded as ‘pass’. At H2 level the emphasis is on application and evaluation of contrasting ideas. Some adult learners may wish to make the commitment required by this qualification in order to enter a specialist area of employment in hospitality or progress into higher education. Unit format Each unit is set out in the following way. The assessment of BTEC Higher National qualifications is criterion-referenced and centres are required to assess learners’ evidence against published learning outcomes and assessment criteria. greater specialisation in the field of study.

where appropriate. Therefore. Outcomes and assessment criteria Each unit contains statements of the evidence that each learner should produce in order to receive a pass. textbooks. Resources — identifies the specialist resources likely to be needed to allow learners to generate the evidence required by each unit. the process of assessment should be part of the effective planning of teaching and learning by providing opportunities for both the learner and assessor to obtain information about progress towards learning goals. journals. capitalising on strengths. The assessment of the evidence relates directly to the assessment criteria for each unit. Only those subsections which apply to the unit will appear. The content section will often provide lists of topics. Provides opportunities for integration of learning. except those that begin with ‘eg’. The guidance is based on the more usual delivery modes and is not intended to rule out alternative approaches. Please note all aspects of the listed topics should be covered. The centre will be asked to ensure that this resource requirement is in place when it seeks approval from Edexcel to offer the qualification. magazines. supported by the generic grade descriptors. Any links to the National Occupational Standards will be highlighted here. Evidence of this learning. Guidance This section is not prescriptive but provides additional guidance and amplification related to the unit to support teachers/deliverers and assessors. Links — sets out the links between units. what further learning needs to take place and how best to do this. or the application of the learning etc. This subsection should be read in conjunction with the assessment criteria and the generic grade descriptors. delivery and assessment. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 15 . The assessor and learner must be actively engaged in promoting a common understanding of the assessment criteria and the grade descriptors (what it is they are trying to achieve and how well they achieve it) for further learning to take place. • • Delivery — offers guidance about possible approaches to delivery. Support materials — identifies. with clear and constructive comments about weaknesses and how these might be addressed. • • • Learning and assessment The purpose of assessment is to ensure that effective learning of the content of each unit has taken place. learners need constructive feedback and guidance about how to improve. The process of assessment can aid effective learning by seeking and interpreting evidence to decide the stage that learners have reached in their learning. Its subsections are given below. Therefore. videos. publications and websites that may support the delivery of the unit. where items listed are merely indicative.Content This section picks up highlighted words from the outcomes and amplifies the content coverage required when addressing the outcomes. Assessment — provides advice about the nature and type of evidence that learners are likely to need to produce. is required for each unit.

It is advised that assessment criteria and contextualised grade descriptors are clearly indicated on each assessment instrument to provide a focus for learners (for transparency and to ensure that feedback is specific to the criteria) and to assist with internal standardisation processes. A pass is awarded for the achievement of all outcomes against the specified assessment criteria. Centres are encouraged to place emphasis on practical application of the assessment criteria. merit or distinction. It is important to note that each assessment activity does not need to incorporate all the merit and/or distinction grade descriptors. When centres are designing assessment instruments. The indicative characteristics shown in the table for each of the generic grade descriptors are not exhaustive. they need to ensure that the instruments are valid. The merit and distinction grade descriptors can be achieved in a flexible way. building on the application of the assessment criteria. Grading Higher National units The assessment of BTEC Higher National qualifications will be at unit level and there will be no overall grade for either the Certificate or the Diploma. centres should select from the list or may construct other appropriate indicative characteristics for their sector programme which may be drawn from the appropriate higher-level skills. to reflect the nature of the sector concerned. These give a guide to the expected learner performance. The generic merit and distinction grade descriptors listed on pages 18–19 are for grading the total evidence produced for each unit and describe the learner’s performance over and above that for a pass grade. The indicative characteristics should reflect the nature of a unit and the context of the sector programme.Assessment instruments are constructed by centres. Assessment instruments should collectively ensure coverage of all assessment criteria within each unit and should provide opportunities for the evidencing of all the grade descriptors. Each of the generic merit and distinction grade descriptors can be amplified by use of indicative characteristics. eg in a sequential or holistic mode. Consequently. Each unit will be graded as a pass. providing a realistic scenario for learners to adopt. Summary of grades In order to achieve a pass In order to achieve a merit • • • In order to achieve a distinction • • all outcomes and associated assessment criteria have been met. 16 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . making maximum use of work-related practical experience and reflecting typical practice in the sector concerned. pass requirements achieved all merit grade descriptors achieved. and support the generic grade descriptors. reliable and fit for purpose. Merit and distinction grades are awarded for higher-level achievement. The creation of assessment instruments that are fit for purpose is vital to achievement and their importance cannot be over-emphasised. Tasks/activities should enable learners to produce evidence that relates directly to the assessment criteria and grade descriptors. This means that learners are able to access the qualification through a unitised approach. pass and merit requirements achieved all distinction grade descriptors achieved.

Contextualising the generic grade descriptors The generic merit and distinction grade descriptors need to be viewed as a qualitative extension of the assessment criteria for pass within each individual unit. The relevant generic grade descriptors must be identified and specified within an assignment and the relevant indicative characteristics should be used to place the required evidence in context. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 17 .

logical development of principles/concepts for the intended audience a range of methods of presentation have been used and technical language has been accurately used communication has taken place in familiar and unfamiliar contexts the communication is appropriate for familiar and unfamiliar audiences and appropriate media have been used 18 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . Merit grade Merit descriptors In order to achieve a merit the learner must: • identify and apply strategies to find appropriate solutions Indicative characteristics The learner’s evidence shows: • • • • select/design and apply appropriate methods/ techniques • • • • • • • • present and communicate appropriate findings • • • • • effective judgements have been made complex problems with more than one variable have been explored an effective approach to study and research has been applied relevant theories and techniques have been applied a range of methods and techniques have been applied a range of sources of information has been used the selection of methods and techniques/sources has been justified the design of methods/techniques has been justified complex information/data has been synthesised and processed appropriate learning methods/techniques have been applied the appropriate structure and approach has been used coherent.Grade descriptors Pass grade A pass grade is achieved by meeting all the requirements defined in the assessment criteria for pass for each unit.

edexcel. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 19 .Distinction grade Distinction descriptors In order to achieve a distinction the learner must: • use critical reflection to evaluate own work and justify valid conclusions Indicative characteristics The learner’s evidence shows: • • • • • take responsibility for • managing and organising • activities • • • • demonstrate convergent/lateral/ creative thinking • • • • • • • conclusions have been arrived at through synthesis of ideas and have been justified the validity of results has been evaluated using defined criteria self-criticism of approach has taken place realistic improvements have been proposed against defined characteristics for success autonomy/independence has been demonstrated substantial activities.uk). managed and organised activities have been managed the unforeseen has been accommodated the importance of interdependence has been recognised and achieved ideas have been generated and decisions taken self-evaluation has taken place convergent and lateral thinking have been applied problems have been solved innovation and creative thought have been applied receptiveness to new ideas is evident effective thinking has taken place in unfamiliar contexts Accreditation of Prior Learning (APL) Edexcel encourages centres to recognise learners’ previous achievements and experience through APL. assessors should be satisfied about the authenticity and currency of the material when considering whether or not the outcomes of the unit have been met. in their previous or current employment or whilst undertaking voluntary work that relates to one or more of the units in the qualification. Assessors should assess this evidence against the Higher National standards in the specifications in the normal way. Learners may have evidence that has been generated during previous study. Full guidance about Edexcel’s policy on APL is provided on our website (www.org. projects or investigations have been planned. As with all evidence.

The programme definition clearly states to the centre all units that comprise the qualification for which the centre is approved. Monitoring centres’ internal quality systems Centres will be expected to demonstrate ongoing fulfilment of approval criteria across all programme areas. We communicate all approvals in writing to the head of centre in the form of a qualification approval letter. as higher-level vocational qualifications at Level 5 on the NQF. Centres may opt for a review of their provision under the quality verifier/quality reviewer arrangements. chief executive. together with the effectiveness of internal examination and standardisation processes. This measure should be consistent and reliable over time. The approval letter will also contain a programme definition for each qualification approved. Alternatively. This should include the consistent application of policies affecting learner registrations and appeals. Edexcel reserves the right to confirm independently that these arrangements are operating to our satisfaction. and should not create unnecessary barriers.Quality assurance of BTEC Higher Nationals The quality assurance system for BTEC Higher National qualifications. which already apply to all further education centres. Centres that have a recent history of delivering BTEC Higher National qualifications and have an acceptable quality profile in relation to their delivery will be able to gain approval through an accelerated process. centres may present evidence of their operation within a recognised code of practice. Such applications have to be supported by the head of the centre (principal. such as that of the Quality Assurance Agency for Higher Education. enhancement of those requirements to accommodate new qualifications independent assessment — a measure that provides independence within the assessment process. so that the certificated outcomes for each learner are not reliant on determinations by individuals or groups with a vested interest in the outcome. 20 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . • • Centre and programme approval Approval to offer BTEC Higher National qualifications will vary depending on the status of the centre. Centres that are new to the delivery of BTEC Higher National qualifications will be required to submit evidence to demonstrate that they: • • • • have the human and physical resources required for effective delivery and assessment understand the implications for independent assessment and agree to abide by these have a robust internal assessment system supported by ‘fit for purpose’ assessment documentation have a system to internally verify assessment decisions to ensure standardised assessment decisions are made across all assessors and sites. where appropriate. will comprise three main components: • approval process — a control measure to confirm that individual centres (and programme teams) are appropriately resourced and competent to deliver a BTEC Level 5 programme of study monitoring of centres — a method of monitoring centres’ internal quality systems to ensure ongoing fulfilment of initial requirements and. etc).

(The senior subject examiner may become involved in such instances. this will be reported to the centre and to Edexcel by the external examiner. The external examiner will be expected to endorse the outcomes of assessment before certification can be authorised. that present the most appropriate evidence for this exercise. from across the programme. including evidence of learner performance on placement. Should the external examiner be unable to provide such endorsement. The work of all learners not already sampled in the first year of the programme will be reviewed. selected by the external examiner. Edexcel will define the selection.Independent assessment: the role of the external examiner Supporting consistency and appropriateness of centre assessor decisions For all BTEC Higher Nationals accredited at Level 5 on the NQF. When they visit centres. The centre will be required to agree appropriate corrective action as a result of this report. in the first year of the programme. The report will include comments from the external examiner on: • • • • • • • • • • academic standards and programme specification academic standards and learner performance academic standards and assessment the assessment process assessment meetings physical resources comments of learners meetings with staff external examiner practice issues arising from previous reports BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 21 . a sample of learner work (including the centre-designed assignments on which the samples are based) selected by the external examiner. the external examiner will revisit the centre in order to independently assess learner work and to evaluate centre assessor decisions on final outcomes.) The external examiner will be required to prepare a written report after each visit. external examiners must be afforded reasonable access to the assessed parts of the programme. Resolution of assessments will normally be handled at the centre’s final programme review board. together with the roles and responsibilities of the external examiners and will communicate the details to centres in a centre handbook. Should any disparity occur between the judgement of centre assessors and that of the external examiner. Edexcel will appoint appropriately qualified subject-specific external examiners to the programme in each centre. The function of the external examiner will be to review and evaluate objectively the assessment process and standards of learner attainment by independently reviewing. This process of evaluation may focus upon work in units. certification will be withheld until appropriate corrective action has taken place. They are required to: • • verify that standards are appropriate for the qualification and its elements assist institutions in the comparison of academic standards across similar awards nationally. Independence in confirmation of certificated outcomes In the final year of the programme. appointment and training process.

It excludes learner-initiated private study. open learning. Centres are advised to consider this definition when planning the programme of study associated with this specification. endorses the validity of the assessment process and releases certification for a cohort. These specialist units will be mostly optional and are designed to provide a specific focus to the qualification. Required combinations of specialist units are clearly set out in relation to each qualification in the defined qualification structures provided in this document. It includes an estimate of time that might be allocated to direct teaching. the appointed external examiner. In BTEC Higher National qualifications each unit consists of 60 guided learning hours. where appropriate.• • • details of sampling general points. together with other structured learning time such as directed assignments or supported individual study. of learner outcomes. The report is a confidential document between Edexcel. in the assessment 22 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . Programme design and delivery The qualifications consist of core units (which are mandatory) and specialist units. Centres are free to offer the qualifications using any mode of delivery that meets the needs of their learners. or otherwise. This may be through traditional classroom teaching. areas of good practice and major issues action points. Learners studying for the qualification on a part-time basis bring with them a wealth of experience that should be utilised to maximum effect by tutors and assessors. Assessment instruments based on learners’ work environments should be encouraged. It provides the centre with feedback on the external examining process and on the judgements that determine the external examiner’s decisions on endorsement. Mode of delivery Edexcel does not define the mode of study for BTEC Higher National qualifications. distance learning or a combination of these. The external examiner report provides the mechanism by which the external examiner independently verifies learner ability. Full guidance on Edexcel’s policies on ‘distance assessment’ and ‘electronic assessment’ are provided on our website. Whatever mode of delivery is used. Those planning the programme should aim to enhance the vocational nature of the BTEC Higher National qualification by: • • • liaising with employers to ensure that the course is relevant to the specific needs of the learners accessing and using non-confidential data and documents from learners’ workplaces including sponsoring employers in the delivery of the programme and. The definition of guided learning hours is ‘a notional measure of the substance of a qualification’. centres must ensure that learners have appropriate access to the resources identified in the specifications and to the subject specialists delivering the units. and the centre to use for internal/external quality assurance processes. This is particularly important for learners studying for the qualification through open or distance learning. instruction and assessment.

Centres may not always be able to meet local needs using the units in this specification. videos and documented examples of current practice eg reports from the hospitality industry. should normally be of industry standard. Please refer to the resource section in individual units for specialist resource requirements. centres may seek approval from Edexcel to make use of units from other standard NQF BTEC Higher National specifications. real resources acquired from commercial operations. as well as the local skills and training needs identified by organisations such as Regional Development Agencies and Local Learning and Skills Councils. The specifications contain a balance of practical skill development and knowledge requirements. In this situation. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 23 . Staff delivering programmes and conducting the assessments should be fully familiar with current practice and standards in the sector concerned. together with support from the Sector Skills Council for the hospitality sector. Some units will require access to specialist facilities such as kitchens or laboratories. Requirements for specialist resources are detailed in each unit. Resources BTEC Higher National qualifications are designed to prepare learners for employment in specific sectors. Centres should make maximum use of the choice available to them within the specialist units in these specifications to meet the needs of their learners. Maximum use should be made of the learner’s experience. therefore. Specialist resources should include case study materials. The units are designed to meet the skill needs of the sector and the specialist units allow coverage of the full range of employment. Delivery approach It is important that centres develop an approach to teaching and learning that supports the specialist vocational nature of the BTEC Higher National qualifications. This will require the development of relevant and up-to-date teaching materials that allow learners to apply their learning to actual events and activity within the sector. Meeting local needs Centres should note the qualifications set out in these specifications have been developed in consultation with centres and employers in the hospitality sector. Centres will need to meet any specialist resource requirements when they seek approval from Edexcel. Tutors and assessors need to ensure that appropriate links are made between theory and practice and that the knowledge base is applied to the sector. some of which can be theoretical in nature. Centres will need to justify the need for importing units from other specifications and Edexcel will ensure that the vocational focus of the qualification has not been diluted.• • linking with company-based/workplace training programmes making full use of the variety of experiences of work and life that learners bring to the programme. Physical resources need to support the delivery of the programme and the proper assessment of the outcomes and.

Centres will need strong evidence of the local need and the reasons why the existing standard units are inappropriate. Centres should also show regard for Edexcel’s policy on learners with particular requirements. The use of these units cannot be at the expense of the core units in any qualification. Centres should take appropriate steps to assess each applicant’s potential and make a professional judgement about their ability to successfully complete the programme of study and achieve the qualification. For learners who have recently been in education. the entry profile is likely to include one of the following: • • • a BTEC National Certificate or Diploma in Hospitality Supervision. Leisure and Recreation or Business a GCE Advanced level profile which demonstrates strong performance in a relevant subject or an adequate performance in more than one GCE subject. This profile is likely to be supported by GCSE grades at A* to C other related Level 3 qualifications • 24 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . centres can seek permission from Edexcel to develop a unit with us to meet this need. This assessment will need to take account of the support available to the learner within the centre during their programme of study and any specific support that might be necessary to allow the learner to access the assessment for the qualification. Business or a similar discipline an AVCE/Advanced GNVQ in an appropriate vocational area eg Hospitality and Catering. Centres will need to review the profile of qualifications and/or experience held by applicants. Centres are required to recruit learners to BTEC qualifications with integrity. Travel and Tourism. Access and recruitment Edexcel’s policy regarding access to its qualifications is that: • • • the qualifications should be available to everyone who is capable of reaching the required standards the qualifications should be free from any barriers that restrict access and progression there should be equal opportunities for all wishing to access the qualifications. considering whether this profile shows an ability to progress to a Level 5 qualification. In this case. Travel and Tourism. Limitations on variations from standard specifications The flexibility to import standard units from other BTEC Higher National specifications and/or to develop unique locally-devised specialist units is limited to a maximum of four units in a BTEC Higher National Diploma qualification and a maximum of two units only in any BTEC Higher National Certificate qualification. Edexcel will ensure that the integrity of the qualification is not reduced and that there is a minimum of overlap and duplication of content of existing units. This will include ensuring that applicants have appropriate information and advice about the qualifications and that the qualification will meet their needs. Edexcel will need to validate these units.Locally-devised specialist units There may be exceptional circumstances where even the flexibility of importing units from other specifications does not meet a particular local need. The cases where this will be allowable will be very limited.

Mapping of wider curriculum opportunities is provided in Annex C.org.• • an Access to Higher Education Certificate awarded by an approved further education institution related work experience. This policy replaces the previous Edexcel policy (Assessment of Vocationally Related Qualifications: Regulations and Guidance Relating to Learners with Special Requirements. Unit 7: Industry Experience or Unit 26: Research Project. For example. 2002) concerning learners with particular requirements. The development of management skills through Unit 2: The Developing Manager and the responsibility that accompanies such a role may extend the learner’s own awareness of his/her future role in life.edexcel. understanding or competence. The wider curriculum The study of the BTEC Higher Nationals in Hospitality Management provides opportunities for learners to develop an understanding of spiritual. Learners aged 15 and under cannot be registered for a BTEC Higher National qualification. moral.uk). knowledge. Mature learners may present a more varied profile of achievement that is likely to include extensive work experience (paid and/or unpaid) and/or achievement of a range of professional qualifications in their work sector. social and cultural issues and an awareness of environmental issues. Access arrangements and special considerations Edexcel’s policy on access arrangements and special considerations for BTEC and Edexcel NVQ qualifications aims to enhance access to the qualifications for learners with disabilities and other difficulties (as defined by the Disability Discrimination Act 1995 and the amendments to the Act) without compromising the assessment of skills. health and safety considerations. and European developments. learners will gain an increased awareness of their own value and role in life if they adopt the responsibility for finding a suitable commercial organisation and managing the arrangements for Unit 7: Industry Experience or Unit 26: Research Project. social and cultural issues The specification contributes to an understanding of: • spiritual issues through development of the self through units such as Unit 2: The Developing Manager. Further details are given in the policy Access Arrangements and Special Considerations for BTEC and Edexcel NVQ Qualifications. ethical. Spiritual. ethical. which is on the Edexcel website (www. Learners may also consider the potential for job satisfaction gained from meeting the roles and responsibilities of the job BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 25 . Restrictions on learner entry The majority of BTEC Higher National qualifications are accredited on the NQF for learners aged 16 years and over. moral.

for example cooking oils.• moral and ethical issues are encountered throughout the BTEC Higher Nationals in Hospitality Management as dealing with people will always involve the learner engaging in moral and ethical issues. • Environmental issues Learners are led to appreciate the importance of environmental issues as they engage in hospitality study as well as through experience of the industry. even though the context of delivery is within the UK. European developments Much of the content of the BTEC Higher Nationals in Hospitality Management can be applied throughout Europe owing to its service-oriented nature. Understanding the relationship between a manager and their staff or clients can lead to discussions on a wide range of social/cultural issues. and discuss. in all practical activities and consider the responsibilities of the hospitality manager for overarching health and safety issues. Learners should be aware of. the impact that changes in technology bring about regarding the disposable nature of almost all ICT equipment. a developing understanding of the costings function in the hospitality industry will increase the learner’s awareness of the importance of accurate and fair charging for products and services. including the need to consider trends and changes in European models. but learners need to develop their knowledge and skills in the management of these issues. Discussions could consider issues relating to compliance with the Data Protection Act 1998 and the potential for misuse of data social and cultural issues are encountered throughout the BTEC Higher Nationals in Hospitality Management. and health and safety issues are encountered throughout. Learners will develop a keen awareness of the need to balance a wide range of environmental issues with the operational requirement of a hospitality organisation. Discussions can be led about the changing nature of customer demand and the effect this has on both the type of service offered by the hospitality industry and the personnel required to provide such a service. particularly in consideration of the impact of various units on the lives of an organisation’s staff or clients and the substantial contribution the hospitality industry can make to the local community. as well as themselves. Discussions can also arise from managing customer service and the global implications of dealing with and responding to foreign cultures. Specific applications involving health and safety may not always occur. 26 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . Health and safety issues BTEC Higher Nationals in Hospitality Management are practically based. together with other units that involve the use and disposal of a wide range of equipment and products. For example. particularly those relating to the management of human resources. The European dimensions of hospitality are reflected in a number of units. Unit 8: Procurement is particularly useful from an environmental perspective. Discussions can be developed on issues such as organic and genetically modified foods and disposal of waste. Learners will develop awareness of the safety of others. Equal opportunities issues Equal opportunities issues are implicit throughout the BTEC Higher Nationals in Hospitality Management.

org BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 27 .org.bii.bha-online. Professional body contact details Hospitality and Catering International Management Association HCIMA Trinity Court 34 West Street Sutton Surrey SM1 1SH Telephone: Fax: Email: Website: 020 8661 4900 020 8661 4901 commdept@hcima.hcima. Please check the cost when you order.org.uk www.uk www.org. There is also a charge for postage and packing.uk British Institute of Innkeeping Wessex House 80 Park Street Camberley Surrey GU15 3PT Telephone: Fax: Email: Website: 01276 684 449 01276 230 45 reception@bii.org www. NB: Most of our publications are priced.Useful publications Further copies of this document and related publications can be obtained from: Edexcel Publications Adamsway Mansfield Nottinghamshire NG18 4FN Telephone: Fax: Email: • • 01623 467 467 01623 450 481 publications@linneydirect.org.com Related publications include: the current Edexcel publications catalogue and update catalogue Edexcel publications concerning the quality assurance system and the internal and external verification of vocationally-related programmes may be found on the Edexcel website and in the Edexcel publications catalogue.uk British Hospitality Association Queens House 55–56 Lincoln’s Inn Fields London WC2A 3BH Telephone: Fax: Email: Website: 020 7404 7744 020 7404 7799 info@bha.

The national programme of training we offer can be viewed on the Edexcel website (www. You can request customised training through the website or by contacting one of our advisers in the Professional Development and Training Team on telephone number 0870 240 9800 to discuss your training needs.instituteofcustomerservice. The training we provide: • • • is active — ideas are developed and applied is designed to be supportive and thought provoking builds on best practice.uk www. This support is available through a choice of training options offered in our published training directory or through customised training at your centre.org.uk/msu2001 Professional development and training Edexcel supports UK and international customers with training related to BTEC qualifications.edexcel.com How to obtain National Occupational Standards The National Occupational Standards for Management can be obtained from: The Management Standards Centre 3rd Floor 2 Savoy Court The Strand London WC2R 0EZ Telephone: Fax: Email: Website: 020 7240 2826 020 7240 2853 management.org.standards@managers.org. 28 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .uk www.co. The support we offer focuses on a range of issues including: • • • • • • • planning for the delivery of a new programme planning for assessment and grading developing effective assignments building your team and teamwork skills developing student-centred learning and teaching approaches building key skills into your programme building in effective and efficient quality assurance systems.uk).managers.Institute of Customer Service 2 Castle Court St Peter’s Street Colchester CO1 1EW Telephone: Fax: Email: Website: 01206 571 716 01206 546 688 enquiries@icsmail.

edexcel.Our training will also underpin many areas of the Higher Education Staff Development Agency (HESDA)/FENTO standards for teachers and lecturers working towards them.uk. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 29 .org. Further information For further information please call Customer Services on 0870 240 9800 (calls may be recorded for training purposes) or visit our website at www.

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Core units BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 31 .

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It establishes the framework of the industry using criteria defined by the centre and the learner cohort in a way that reflects their needs. Learners then review the current structure using the centre definition. This is designed to be responsive to contemporary issues and will enable learners to react to issues affecting the industry during their period of study. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Review the current structure of the hospitality industry Analyse recent developments in the hospitality industry Explore the changing role of hospitality staff in different contexts Predict potential trends and developments in hospitality provision and management. Learners then have the opportunity to research recent developments in the industry. They will develop their approach and thinking processes to enable them to predict potential trends and developments in hospitality provision and management. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 33 .Unit 1: Learning hours: NQF Level 5: The Contemporary Hospitality Industry 60 BTEC Higher National — H2 Description of unit This unit introduces learners to the hospitality industry. Learners will also investigate the changing role of hospitality staff in a range of contexts.

Content 1 Current structure Scale and scope: size of outlet. career and employment opportunities 2 Recent developments Operational issues: eg standard operating procedures. service requirements/needs. workforce competency. security). purchasing power Diversity: products and services eg food. compliance with legislation eg food hygiene/safety. type of ownership. responsibilities eg for junior staff. supervisors. security. policy development. flexible working. finance. leisure facilities. by age/gender. benchmarking. the impact of market forces. management. future trends Organisational structure: operational areas eg food preparation. number of employees. customer base. accommodation. environmental issues. craft/operative. employee expectations. food and beverage services. international aspects. conference and banqueting. impact of changes on stakeholders eg organisation. operational. franchised. to senior managers. levels of service. quality improvement. professional attitude Structures: hierarchy. drink. front of house services. kitemarking 3 Changing role Roles: craft. roles eg management. specific procedures/practices. team leaders. effective implementation of food safety management systems. recruitment and retention. accommodation services. relationships with education/training providers. services. responding to niche markets. levels of productivity. outsourcing services (eg human resources. management functions. food safety. sectors eg commercial. transferable competencies. contract. national. e-commerce Managerial issues: eg key players in the hospitality industry. supervisory. supervisor. owner manager. performance management. learning and development. project management. formal and practical food safety training Customer issues: customer focus and culture. conference and banqueting. media issues Legislation and regulation: influence and impact of national and European legislation. organisational change 34 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . characteristics. branding/re-branding. socio-cultural issues. customers Contexts: eg international. employees. turnover.

succession planning.4 Potential trends and developments Trends: eg boutique hotels. pub ownership. hospitality portfolio management. the learning culture. technology and technology applications. use of foreign language. entrepreneurial opportunities. the learning culture Developments: eg competitors and competing sectors. market saturation. globalisation. food and fashion trends. responding to external events/influences. public/private partnerships. political stability. reversal of existing trends. measuring success BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 35 . work patterns and work-life balance. application of forecasting techniques. employee needs. assessment centres.

scope and diversity of the hospitality industry explain the organisational structure of different hospitality organisations justify the contemporary focus of the issue analyse operational and managerial issues reflecting recent developments in the hospitality industry compare and contrast the issues at operational and management levels evaluate the changes in the role of hospitality staff in different contexts assess the impact these changes have had on different stakeholders openly reciprocate ideas and viewpoints to underpin potential projections of trends or developments explain predictions of trends and developments provide a rationale and justification to support predictions of trends and developments.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Review the current structure of the hospitality industry • • • • • analyse the current scale. 2 Analyse recent developments in the hospitality industry 3 Explore the changing role of hospitality staff in different contexts • • • • • 4 Predict potential trends and developments in hospitality provision and management. 36 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .

enabling them to consider such issues effectively during their future career. Narrow thinking. local. Learners will need to understand the differing types of ownership. hospitals. which will vary in different areas of the country and in different years. managed contract. Careful curriculum planning will be needed to support this stage of the unit. and the services sector eg education. which should be to at least national level. Common agreement is also important about what constitutes a contemporary issue. fast-food outlets. partnership. content is largely indicative and broadly based. tutors must first establish a platform upon which to build an assessment of the contemporary hospitality industry. pricing. Centres may also opt for a definition that encompasses some cross-over into other sectors. Tutors must also be conscious that the flexible nature of this unit may lead to a narrow perspective and should take steps to ensure that learners keep an open and broad approach to their investigations. The central focus is on the hospitality industry. Contemporary ideas should address issues at industry level. This can be achieved through presentations by visiting speakers and visits to a range of hospitality operations. where issues only affect a small number of providers. However. would not be acceptable. its characteristics. halls of residence. They will need to agree with learners a working definition of the hospitality industry. motels. However. guest houses. which may be worthy of further research into the purpose of contract catering. some centres may choose to define an international perspective to reflect the needs of their learners. This enables them to develop the more advanced thinking required at H2 level focusing on contemporary issues. this should consider external influences such as the implications of international operations and foreign ownership. Learners can be divided into two groups and asked to research the commercial sector eg hotels. Case study materials will be especially helpful throughout this unit as examples of changing practice. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 37 . if defined at national level. restaurants. such as leisure and tourism. Contract catering forms a specialist sub-group. This should be developed to consider the two major sectors of the hospitality industry. inns. national or multinational. total supply) and the terms and conditions attached to different types of contracts. Learners must be clear in their thoughts and in their evidence about why a particular issue is contemporary. school meals. This decision should be reached in collaboration with the learner group and may only establish itself after some initial exploration by the learners of the industry and the issues it faces. for example owner-manager. budget. It is the responsibility of the tutor to decide the focus of study. (eg tied. which can reach a peak towards the end of the second year of the programme. hostels. types of contract. pubs. takeaways. time. supported by handouts and case study materials. private or public limited company. clubs.Guidance Delivery Because of the infinitely changing nature of the subject. affecting a wider range of operations. contract catering. institutional. The unit should develop their thinking processes. It is possible to deliver Outcome 1 as an introduction to the hospitality industry part of the learners’ induction. It is also particularly important to involve industry in the delivery of the unit to ensure currency and vocational relevance. When introducing this unit.

for example the geographical nature of the locality. such as the effect of the foot and mouth outbreak on rural hospitality. Tutors and learners must consider positive as well as negative aspects of such events. which should be well-reasoned future insights for the hospitality industry. Other chefs are beginning to establish franchise operations within hotel premises. Developments in portfolio management. reflect the trend in changes of ownership for sizeable groups of hotels. or through an integrated approach linking all four learning outcomes in a single piece of work. or for example as a role play of a shareholders’ meeting. it is most important for learners to be able to justify and rationalise their recommendations. When projecting trends and developments. or the type of hotel. Learners will need to use forecasting techniques to justify their projections. Learners should also investigate wider issues affecting the hospitality industry. This interview can be set in the context of a small. where the question posed by the interviewer could be: ‘What are the challenges facing the hospitality industry over the next 5–10 years?’. such as pressures on city-centre hotel accommodation from international incidents (the 9/11 attack on the Twin Towers in New York or the 2003 Iraq war). such as global issues. following the Twin Towers attack. 38 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . Wider operational issues include the recent development of outsourcing and purchasing by specification to relieve pressure on the core operation of a commercial organisation. using the development of the second and third learning outcomes as a basis. which in turn may lead to further evidence in different formats. for example. The platform of knowledge reflecting the current structure of the UK hospitality industry underpins the remainder of the unit and learners can provide a suitable formal report. Other issues for consideration include the changing roles of hospitality staff. Alternatively. a display or exhibition of information. Examples include the increasing focus on the customer-centred culture of hospitality and the trend for highlyskilled chefs setting up operations as owner-managers. This may be through a number of contrasting areas of study. or a professional discussion. Tutors should recognise that development of these techniques properly belongs in Unit 24: Information Management and Technology and these should then be applied in this unit. such as the increasing importance of a customer-centred culture. For example. These can result in longitudinal issues that affect the whole or major parts of the industry over a period of time. international trade and city-based operations suffered as a result of customers’ unwillingness to travel abroad. Assessment It is important for tutors to ensure that the area of study reflects all learning outcomes and provides learners with suitable opportunities to develop their evidence. However. circumstances enhanced trade for rural operations. The future is unpredictable but learners need to develop creative and proactive thinking to enable them to anticipate future trends and developments. leading to discussion focusing on large-scale mergers and acquisitions and the potential for the development of global brands. These may include a presentation to a group. It would be the choice of the tutor to define the context and to decide at what stage learners would be told the focus of this aspect of their evidence. or a large multinational contract catering provider. giving tutors and learners the opportunity to investigate a changing range of issues and enabling them to focus on those most pressing at the time of study. Alternative forms of evidence include a structured debate with different groups or teams of learners arguing the case for or against a particular development or trend. as British clientele developed wider use of the domestic market. privately-owned country hotel. One possibility for assessment evidence could be in the form of a mock interview. study may emphasise localised issues that may affect a particular focus.The remainder of the unit explores the contemporary hospitality industry.

Learners must be encouraged to read publications such as the Caterer and Hotelkeeper at every opportunity to develop their awareness of contemporary issues. Tutors should seek to integrate this unit with others to underpin the relevance of the issues being studied. Tutors should also consider the advantages of group work and the diversity offered from presentations by different learners. Tutors may choose to implement a staged assessment. summarising recent developments and changes in roles. Their work should be challenging and reflect their developed ability to assess the future of the hospitality industry. both to support the presentation of evidence for this unit and to build their capabilities as future managers of the hospitality industry. Visits to hospitality operations and presentations by visiting speakers will provide extensive opportunities for debate and may offer suitable opportunities for local study. dependent on the nature of their investigations. Many issues may occur naturally as part of other units. It is strongly recommended that when learners are delivering presentations. Resources Links with industry are critical for successful delivery. A bank of current case study materials (which may be drawn from the trade press) is also an essential resource. which may not be explored thoroughly in mainstream units. When considering recent developments. Links This unit addresses a wide range of contemporary issues and can be linked with any other units within the programme. Programme teams must be careful to consider overlap with other units. They must also be creative in their thinking. Learners must justify and rationalise their projections of potential trends and developments. However. However. tutors should be conscious of the capabilities of individual learners and should encourage them to develop an appropriate range of skills. LCD projectors. This unit links to the following Management NVQ units: • • • • • • • • • B2: Map the environment in which your organisation operates B9: Develop the culture of your organisation F9: Build your organisation’s understanding of its market and customers. It is not acceptable. before progressing to the assessment of projections. but the nature of this unit is to consider the contemporary aspects of different issues. This unit also links with the following blocks of the HCIMA Corpus of Knowledge: OP17: Self Development and Personal Skills OP18: Management Studies OP20: Managing Change OP22: Managing Quality OP26: Managing Hotel Operations OP37: The Hospitality Industry. Tutors and learners should agree on a suitable blend of types of evidence to suit the nature of the evidence and individual needs. learners may focus on one issue or a range. 39 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .All of these types of evidence reflect the role of the manager in the hospitality industry. for example. presentation of a single issue would require a much greater level of depth than a wider range of contemporary issues. to project that a recent development (such as branding) will continue in the future. presentation software. they have access to the latest technological equipment eg laptop computers.

Support materials Books Borchgrevink C — Perspectives on the Hospitality Industry: An Introduction to Hospitality Management (Kendall Hunt. 2005) ISBN 0471706388 Walker J R — Introduction to Hospitality Management (Prentice Hall. jobs and employment opportunities are a further necessary resource. Tutors and learners must be aware of the speed with which information contained in textbooks and professional journals will date. Learners should take this into consideration and not fall into the trap of believing published information to be up to date.com) Journal of Hospitality and Tourism Research (International Council on Hotel and Restaurant Education (CHRIE)) Voice of the BHA (British Hospitality Association) 40 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . Videos and websites which focus on different outlets within the hospitality industry. 1998) ISBN 0787258571 Jones P — An Introduction to Hospitality (Thomson Learning. journals and local and national guides for the hospitality industry. Electronic databases of journal materials will provide details of extended publications. In addition to links with industry.getfreemag. 1999) ISBN 0787248649 Brotherton B — An Introduction to the UK Hospitality Industry: A Comparative Approach (Butterworth-Heinemann. Learners will need access to a library with a variety of texts and journals as well as access to the internet.Local and national statistics such as those published annually by the Hospitality Training Foundation will also add useful support to the learners’ knowledge and understanding of the size and scope of the industry. 2002) ISBN 0826460771 Lattin G W — The Lodging and Food Service Industry (Amer Hotel and Motel Association. 2000) ISBN 0750647116 Brymer R A — Hospitality and Tourism: An Introduction to the Industry (Kendall Hunt. newspapers. More details are listed on the following pages. 2003) ISBN 0131112937 Further reading Caterer and Hotelkeeper (Reed Business Information) Cornell Quarterly Croner’s Catering Magazine (Croner Publications) Current Awareness Bulletin for Hospitality Management (HCIMA — published quarterly) Green Hotelier (www.com) Hospitality (Reed Business Information) Hospitality Matters (British Hospitality Association) Hospitality Review (Threshold Press — published quarterly) Hospitality Year Book (HCIMA) Hotels (official journal of the International Hotel and Restaurant Association — an online copy is available from www.greenhotelier. 2002) ISBN 0866122354 Powers T and Barrows C W — Introduction to Management in the Hospitality Industry (John Wiley & Sons. this unit should be supported by directories.

hcima.uk British Hospitality Association a business and economics service for learners and tutors Caterer and Hotelkeeper website Hotel and Catering International Management Association (provides links to commercial websites) International Hotel and Restaurant Association People1st (formerly Hospitality Training Foundation) www.uk www.ih-ra.bized.org. Websites often make reference to other internet information sources. These resources should be used with caution.bha-online.uk Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.people1st.com www.org.caterer.co.uk www.com www. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 41 .ac.Video/DVD Broadcasts of commercial programmes relating to the hospitality industry BBC Learning Zone — hospitality programmes Websites www.

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BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 43 . learners then have the opportunity to demonstrate the roles and responsibilities of a manager in an appropriate context. This may be through part-time work.Unit 2: Learning hours: NQF Level 5: The Developing Manager 60 BTEC Higher National — H2 Description of unit This unit focuses on learners’ development and their future in management. examining their own potential as a prospective manager. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Investigate principles and practices of management behaviour Analyse own potential as a prospective manager Demonstrate the roles and responsibilities of the manager in the context of a service industry Explore opportunities for career development. This unit is common to more than one Higher National qualification. Learners must ensure that their evidence relates to the sector they are studying. Learners can then apply this knowledge to self-appraisal. a work placement or simulation. Their experience will enable them to consider how the unit and the qualification can contribute to their future career development. The unit sets the scene by exploring a range of principles and practices of management behaviour. Using the knowledge developed throughout the programme.

management learning contracts. conflict resolution. leading authorities Leadership characteristics: styles eg autocratic. managing and measuring the effectiveness of change. achievement dates 3 Roles and responsibilities Roles: leading and motivating staff. peers. goals/objectives Responsibilities: product and service knowledge and development. non-verbal. personal skills (eg interpersonal/motivational/communication skills). verbal. leadership skills. personal learning logs. leisure. decisionmaking eg strategic. recreational industries 44 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . value awareness. systems approach. practical/technical skills. managerial/operational control. effective working relationships with subordinates. factors influencing changes in culture. objectives. mentoring. communication. written. time management. hierarchy of needs. strengths and weaknesses analysis. planned change theory. main contributors. qualifications (current/planned). role of partnerships and stakeholders in the organisation Communication: communications process. authority. barriers to effective communication Organisational culture and change: types of organisational structure and culture. delegation and empowerment. change drivers 2 Prospective manager Self-knowledge and appraisal: skills audit eg management skills. lines of communication. managers and other stakeholders Context: eg hospitality. formal/informal. democratic. factors affecting motivation and performance. motivation theories. coaching. legislative. effectiveness. types of change eg demographic. motivation techniques. facilitation. contingency approach. conflict management. action plan. review dates. sources and types of power. learning cycle. laissez faire. problem solving. group dynamics. economic. travel. work scheduling. action planning. targets. team building. communicating. management/leadership styles. organising and planning skills. customer care. giving and receiving feedback. positive thinking. effective/ineffective teams. delegation. cognitive and creative skills. planning. problem solving.Content 1 Principles and practices Management theory and styles: assumptions and drawbacks. classical theories. processes and stages in team development. team building and membership. lateral. tourism. sports. decisionmaking. action learning sets. self-confidence. learning programme/activities. linear. influencing skills. counselling. action-orientated. SMART objectives. influence of informal groups. personal development plans Own potential: aims. learning styles. learning log. presentation.

personal skills eg attitude. learning. personal development. responsibility. thinking. behaviour. future needs BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 45 . aspirations.4 Career development Career: relevant managerial skills eg communication. current performance. openings/opportunities Development plan: career development. adaptability.

opportunities and threats set. prioritise and agree with supervisor objectives and targets to develop own potential lead and motivate a team to achieve an agreed goal or objective in the context of a service industry demonstrate appropriate product and/or service knowledge and customer care explain and rationalise decisions made to support achievement of agreed goal or objective explain how own managerial and personal skills will support career development in a service industry devise a development plan to reflect career and personal development aspirations. current performance and future needs. 2 Analyse own potential as a prospective manager 3 Demonstrate the roles and responsibilities of the manager in the context of a service industry • • • 4 Explore opportunities for career development.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Investigate principles and practices of management behaviour • • • • • • • differentiate between management styles examine leadership characteristics evaluate communication processes investigate organisational culture and change undertake a skills audit to identify. • • 46 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . review and assess own performance against management skills carry out an analysis of personal strengths. weaknesses.

These should be witnessed and accounted for by the tutor. Case studies will support delivery of the principles and practices of management. leisure and recreational industries. Further evidence should reflect the personable nature of the manager. social. economic. location. Links This unit addresses a wide range of issues relating to management and can be linked with any other units within the qualification.Guidance Delivery This unit can be delivered in a wide variety of contexts. for example. Tutors should seek to integrate this unit with others to underpin the relevance of the issues being studied. sports. Management theory can be assessed through a short report. Learners will benefit from an understanding of different types of organisational structures. Assessment This unit’s focus on the development of managerial skills should be clear in assessment evidence. line and matrix. tourism. including hospitality. travel. or hard and soft techniques. thereby relating theory to practice. Tutors should also seek opportunities for professional discussions as a form of evidence. The unit should be delivered in a manner that promotes critical self-appraisal and selfdevelopment. and spans and levels of control. There should be an emphasis on learner-centred experiential learning and small-group work. Tutors should be aware of the context in which they are delivering the unit and ensure that examples and support materials (eg case studies and product information) are relevant. demonstrating report writing skills which may be necessary in the learner’s future career. This unit also links to the following Management NVQ units: • • • • • • • • A1: Manage your own resources A2: Manage your own resources and professional development A3: Develop your personal networks B5: Provide leadership for your team B6: Provide leadership in your area of responsibility B7: Provide leadership for your organisation C1: Encourage innovation in your team C4: Lead change BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 47 . product. It is important for learners to understand the theories involved. interacting with the external environment. or contingency approaches that explore the effects of political. technological factors. maximising opportunities for presentations with audiences that include representatives from industry. Learners should be encouraged to contribute their own experiences. systems approaches that introduce the development of socio-technical systems. such as functional.

It is important for learners to relate theory to observable practice in an appropriate service industry sector. These individual experiences can then be fed back into the group. This unit also links with the following blocks of the HCIMA Corpus of Knowledge: OP17: Self Development and Personal Skills OP18: Management Studies OP20: Managing Change OP22: Managing Quality OP26: Managing Hotel Operations OP37: The Hospitality Industry OP47: Organisational Behaviour. apply theory and observe in a reflective way. 2002) ISBN 0273657984 Dawson S — Analysing Organisations. Support materials Books Boddy D — Management: An Introduction. Third Edition (Palgrave Macmillan. Resources A range of appropriate case study materials will help support the range of theories covered in this unit. Second Edition (FT Prentice Hall. 1996) ISBN 0333660951 Dresler G — Management: Principles and Practices for Tomorrow’s Leaders (Prentice Hall. Learners should be encouraged to ‘adopt’ an appropriate service organisation and use that organisation as a context within which to assess current practice. Groups and Organisation (FT Prentice Hall. 2002) ISBN 0273655183 Brooks I — Organisational Behaviour: Individuals. 1989) ISBN 0135558220 Maund L — An Introduction to Human Resource Management: Theory and Practice (Palgrave Macmillan. 2002) ISBN 0333968077 48 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . 2003) ISBN 0131044427 Hattersley M E and McJanet L — Management Communication: Principles and Practice.• • • • • • • • • • • D1: Develop productive working relationships with colleagues D2: Develop productive working relationships with colleagues and stakeholders F5: Resolve customer service problems F6: Monitor and solve customer service problems. 2001) ISBN 0333912438 Mullins L J — Management and Organisational Behaviour (FT Prentice Hall. Texts and journals will further add to this resource bank. 2004) ISBN 0273688766 Pettinger R — Introduction to Management. Third Edition (Palgrave Macmillan. (Irwin. 2004) ISBN 0072883561 Holt D H — Management: Principles and Practices (Prentice Hall.

com www.getfreemag.org.com) Journal of Hospitality and Tourism Research (International Council on Hotel and Restaurant Education (CHRIE)) Voice of the BHA (British Hospitality Association) Video/DVD Broadcasts of commercial programmes relating to the hospitality industry BBC Learning Zone — hospitality programmes Websites www.Stredwick J — An Introduction to Human Resource Management (Heinemann Educational. 2003) ISBN 0470802626 Young T — The Handbook of Project Management: A Practical Guide to Effective Policies and Procedures (Kogan Page.people1st.hcima. These resources should be used with caution.bha-online.greenhotelier.com www. 2003) ISBN 0749439653 Further reading Caterer and Hotelkeeper (Reed Business Information) Cornell Quarterly Croner’s Catering Magazine (Croner Publications) Current Awareness Bulletin for Hospitality Management (HCIMA — published quarterly) Green Hotelier (www.uk British Hospitality Association a business and economics service for learners and tutors Caterer and Hotelkeeper website Hotel and Catering International Management Association International Hotel and Restaurant Association People 1st (formerly Hospitality Training Foundation) Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit. Barber L and Hirsch W — Personal Development Plans: Case Studies of Practice (Institute for Employment Studies.ih-ra.co. 2000) ISBN 0750645806 Tamkin P. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 49 .com) Hospitality (Reed Business Information) Hospitality Matters (British Hospitality Association) Hospitality Review (Threshold Press — published quarterly) Hospitality Year Book (HCIMA) Hotels (official journal of the International Hotel and Restaurant Association — an online copy is available from www.uk www. 1995) ISBN 1851842063 Wood J and Wallace J — Organisational Behaviour: A Global Perspective (John Wiley & Sons.uk www.uk www.ac. Websites often make reference to other internet information sources.bized.caterer.org.

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such as sports and leisure and hospitality and catering.Unit 3: Learning hours: NQF Level 5: Customer Service 60 BTEC Higher National — H1 Description of unit The aim of this unit is to introduce learners to the principles and objectives of customer service with a focus on business and services operations. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 51 . Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Analyse a customer service policy within a business and services context Explain the purpose of promoting a customer-focused culture Investigate customer requirements and satisfaction levels Provide customer care and service for business and services operations. This unit is common to more than one Higher National qualification. It will provide an appreciation of the importance of information gathered from customers and its relevance to improved delivery of services. Learners must ensure that their evidence relates to the sector they are studying. The unit will develop an understanding of the nature of a customer service culture and quality service in the business and services management environment.

role of the business and services manager. influences of service provision on customer perceptions 3 Customer requirements and satisfaction levels Requirements: sources of information eg customers. financial information. reliability. group. national organisations. survey. professional associations. customer expectations. confidentiality. client databases. accuracy. improvements 52 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . consultation. use. staff competency. travel and tourism 2 Customer-focused culture Communication: types eg verbal. monitor customer service and satisfaction. quantitative. trade journals. standardised procedures. reliability and responsiveness Evaluation: purpose. hospitality and catering. observation. staff training and development Context: eg sports and leisure. yield data. assessment of options using researched information. qualitative. customer records. hairdressing and beauty therapy. external eg government publications. staff. past information Primary research: sampling. non-verbal body language. interview — individual. motivating staff. flexibility. types of response. commercial data Satisfaction levels: planning. effective communication Quality of service: methods of assessment. product and service knowledge. telephone. customer perceptions and satisfaction. codes of practice.Content 1 Customer service policy Policies: structure. sources of feedback. customer service culture. contact methods — mail. written. personal Secondary research: internal eg sales records. use. staffing levels. methods of data collection. improvements. staffing levels. periodicals. effect Customer: central role. focus. strategy. customer requirements/expectations. identifying and analysing customer requirements and expectations. relevance. influences affecting implementation. validity. management.

ergonomic. consumer protection legislation Care: consultation. dissatisfied.4 Customer care and service Types of customers: different age groups eg the elderly. equipment. reception skills. under influence eg drugs. training. urgent/non-urgent. children. complaints procedure. cultural and social influences. repeat business. personal selling. special needs eg physically disabled. state of customer — physical. satisfied. improved reputation. products and services. value for money. advice. alcohol. increased profit BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 53 . medication Needs: products and services. mental quality of service. different cultural backgrounds. special requirements. confidentiality Benefits of improved service: customer satisfaction. trends eg fashion.

Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Analyse a customer service policy within a business and services context • • identify the reasons for using customer service policies summarise methods of assessing the quality of customer service provision in a business and services context explain the purpose of evaluating the performance of a customer service policy and how this can assist future staff training and development events describe different communication types and how these are used to best effect explain the central role of the customer in a business and services environment assess a range of sources which provide information concerning customer requirements and satisfaction levels undertake research to investigate customer requirements and satisfaction levels explain how research can be applied to a business and services environment to improve customer satisfaction levels describe the differing and specific needs of a range of business and services customers provide customer care and service in a business and services environment explain the benefits of improved customer service to a given business and services operation. • 2 Explain the purpose of promoting a customerfocused culture • • • 3 Investigate customer requirements and satisfaction levels • • 4 Provide customer care and service for business and services operations. • • • 54 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .

it will benefit from an integrated approach. staff. such as International Standards Organisation (ISO). presentations. It is important for tutors to develop appropriate links with commercial organisations willing to support the delivery of the unit. travel and tourism. particularly in the investigation of the process leading to specified customer service criteria. much of the evidence may be accumulated by learners building a portfolio through work experience. Support materials should reflect the focus of the context in which the unit is being delivered. It is important for tutors and learners to recognise the management element of the unit. As a result. A period of work experience in a business and services environment prior to the delivery and assessment of this unit will greatly help learners with no prior experience of the industry to which the delivery of this unit relates. Organisations that have achieved external quality standards such as ISO 9000. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 55 . hairdressing and beauty therapy. For learners to gain the most benefit from this unit. hospitality and catering. management and how these impact on the formulation of customer service policy. The unit is not intended to focus on the delivery of customer service. A practical. leisure or recreational management environment. All evidence must be relevant and sufficient to justify the grade awarded. Learners should be exposed to external methods of assessing the quality of service. tutors should ensure that it is delivered in the context of study appropriate to the learners’ needs. such as customers. case studies or projects set during periods of work experience in a sport. Visiting speakers. Learners should examine a range of sources of feedback. Work experience may provide an ideal opportunity to investigate the development of customer service policies in specific organisations. This unit develops previous study of customer service by considering management issues and decision-making (operational and strategic) within a business and services management context. Useful materials to support the development of the unit would include examples of customer service policy from commercial organisations within the relevant industry. visits to commercial outlets and real case studies will add vocational relevance and currency to the delivery and will provide learners with a greater appreciation of a customer focused culture. Total Quality Management (TQM). with links to the units listed below.Guidance Delivery Customer service is increasingly becoming the lynchpin of successful business operations. Assessment Evidence of outcomes may be in the form of assignments. as well as internal methods including standard operating procedures and other industry-devised methods. Investors in People (IiP). Although this unit can be delivered as a stand-alone unit. business and services-related approach is essential. Investors in People and Total Quality Management will provide ideal case study examples for the development of evidence. colleagues. for example sports and leisure. Effective management of customer service is key to successful business operations. such as the development of customer service policies and the customer focused culture.

1996) ISBN 0333660951 Goodman G S — Monitoring. Measuring and Managing Customer Service (Jossey Bass Wiley. Case studies will usefully support this approach. This unit links to the following Management NVQ units: F5: Resolve customer service problems F6: Monitor and solve customer service problems F7: Support customer service improvements F8: Work with others to improve customer service F9: Build your organisation’s understanding of its market and customers F10: Develop a customer focused organisation F11: Manage the achievement of customer satisfaction. 1998) ISBN 0566080052 56 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . Holders of external quality standards provide an ideal focus. Resources The use of real examples will focus the relevance of the unit and show how different organisations. 2000) ISBN 0787951390 Hayes J and Dredge F — Managing Customer Service (Gower Publishing. Support materials Books Crouch G et al — Consumer Psychology of Tourism. both local and national. This unit also links with the following block of the HCIMA Corpus of Knowledge: OP1: Managing Customer Service in Hospitality. Hospitality and Leisure — Volume 3 (Cabi Publishing.Links This unit can be linked with the following units in this qualification: • • • • • • • • • • • • • • • Unit 2: The Developing Manager Unit 4: Food and Beverage Operations Unit 5: Rooms Division Operations Unit 11: Conference and Banqueting Management Unit 12: Contract and Event Management Unit 15: Marketing Unit 22: Small Business Enterprise. 1995) ISBN 0312124317 Dawson S — Analysing Organisations (Palgrave Macmillan. Work experience will provide an invaluable source of information for the unit. have developed their customer care policies. 2003) ISBN 1844800881 Chattell A — Managing for the Future (Saint Martin’s Press. 2004) ISBN 085199749X Cole G — Management Theory and Practice (Thomson Learning.

gov. These publications are available from: The Institute of Customer Service 2 Castle Court St Peter’s Street Colchester CO1 1EW Telephone: Fax: Email: Website: Websites www. 2000) ISBN 0789011417 Olsen M (editor) et al — Service Quality in Hospitality Organizations (Thomson Learning. Tutors should use an appropriate selection to support the context of the unit and the approach they take to delivery. Learners will find such materials useful in explaining customer service management in different organisations.instituteofcustomerservice. Websites often make reference to other internet information sources. Company data. There are also books on customer service issues. regional newsletters and publications associated with the National Occupational Standards in Customer Service at N/SVQ Levels 2. publications and promotional literature There is a wide range of printed material available from organisations at little or no cost. together with detailed material based on their research programme.bbc. 2002) ISBN 0750652497 Further reading In addition to publications with a hospitality focus (listed in other units).com Department for Education and Skills Information Commissioner’s Office Institute of Customer Service 01206 571 716 01206 546 688 enquiries@icsmail.uk www. Mok C and Sparks B A — Service Quality Management in Hospitality.gov. Information and programme timings can be found on www. 1991) ISBN 0749403527 Williams A — Understanding the Hospitality Customer (Butterworth Heinemann. Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit. Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit. 1995) ISBN 0304327867 Martin W B — Managing Quality Customer Service (Kogan Page.co. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 57 .co.informationcommissioner.uk/education/lzone Institute of Customer Service The Institute of Customer Service offers a range of publications including quarterly editions of Customer First and Customer Service newsletters.uk www. 3 and 4. Video/DVD The BBC’s Learning Zone frequently features programmes on customer service.Kandampully J. Tourism and Management (Haworth Press.instituteofcustomerservice. These resources should be used with caution. there is a wide range of magazines and journals available to support the management of customer service across a broad range of sectors.uk www.com Many organisations also provide a specific section on customer service on their website.dfes.

58 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .

The learning for the whole unit is drawn together through the planning. together with aspects of menu design. hospitality managers need to have the basic practical skills to enable them to operate effectively within a kitchen and restaurant operation. financial and staffing implications for different outlets. This unit is common to more than one Higher National qualification. The focus of this unit is the development and application of practical activities within a food preparation and service environment.Unit 4: Learning hours: NQF Level 5: Food and Beverage Operations 60 BTEC Higher National — H1 Description of unit This unit introduces the learner to the practical aspects of food and beverage production and service. Learners must ensure that their evidence relates to the sector they are studying. Learners will review and evaluate different food and beverage production and service systems. Learners will also develop their understanding of the processes involved in planning and developing recipes. They will investigate the importance of financial controls. implementation and evaluation of a hospitality event. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Review and evaluate various food and beverage systems Investigate the importance of financial controls within food and beverage operations Plan and develop recipes and menus Plan. including costs and selling prices and aspects of the purchasing programme. Due to the nature of the job. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 59 . and a range of factors that affect menu compilation. implement and evaluate a hospitality event. the methods that can be used.

temperature. safety and security of the working environment: procedures. achieving target profits. choice of products. invoicing. selection. sous vide. management objectives. staff training. guéridon service. cost statements. in-flight. plate service. counter service. cost effectiveness 60 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . overhead costs. using prepared foods. storage. restaurants. texture. silver service. wages. receipt. nutritional considerations Methods: using fresh foods. VAT Purchasing process: requisition of equipment and supplies. using a combination of prepared and fresh foods. balanced menus. dietary needs. industrial. specialist food service systems Menu design: type of food and beverage operation. table d’hôte. customer perceptions. cook-freeze. banqueting. type of customer Cost control: labour materials. customer satisfaction. colour. legislation 4 Hospitality event Customer requirements: type of menu. indirect cost. wine lists. direct. job specifications. institutional (public and private) 2 Financial controls Financial statements: dish costing sheets. food and beverage service skills Health. food and drink which complement each other Alcoholic beverages: sources. cook to order. net and gross profit. purchase specifications. foods which complement each other. cook-chill. appearance. style of service. timescale. flavour and appearance of dishes. product costs Staffing implications: skills and de-skilling. variable. budget restrictions Quality standards: setting and maintaining standards. cook-freeze Service systems: eg table service. batch cooking Factors affecting menu compilation: taste. family service. menus.Content 1 Food and beverage systems Production systems: eg traditional. operating statements. ethnic and social influences. types of menus. nutritional value Financial implications: equipment costs. cook-chill. centralised. cooking and presentation. levels of output Food and beverage outlets: eg hotels. food and beverage preparation. storage of equipment and supplies 3 Recipes and menus Menu and recipe development: cookery styles. setting and maintaining hygiene practices Evaluation: planning. variance analysis Cost and selling price: dishes. cost elements. fixed. à la carte. outside catering. availability.

ensuring that customer requirements and satisfaction. cost control and financial targets are met implement quality standards. implement and evaluate a hospitality event. • • • BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 61 . safety and security of the working environment evaluate the success of the event and identify issues to be addressed for future events. materials and commodities/products explain the factors which affect menu and recipe development describe various methods of food preparation evaluate the factors affecting menu compilation analyse the factors affecting the compilation of a wine list and the purchasing of alcoholic beverages plan and develop a menu and wine list for a hospitality event plan and implement a hospitality event.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Review and evaluate various food and beverage systems • • • • identify and review different types of food production and service systems investigate the factors affecting menu design evaluate the financial and staffing implications of a range of food and beverage systems analyse food and beverage systems within a range of food and beverage outlets explain and use financial statements used in food and beverage operations calculate the cost and selling price of food and beverage items to reflect a suitable sales mix and differential profit margins describe the purchasing process for the receipt. maintaining and monitoring the health. 2 Investigate the importance of financial controls within food and beverage operations • • • 3 Plan and develop recipes and menus • • • • • 4 Plan. storage and issue of equipment.

either on the internet or through visits to local food and beverage outlets. financial controls and menu planning developed during the unit. Where possible. This approach can also be adopted to address financial controls. in which learners can assess and make potential decisions on selling prices. case studies and examinations as appropriate. Learners should take into consideration customer requirements for the occasion and put into practice an appropriate food and beverage system. This also presents an excellent opportunity for learners to undertake some research. One major assignment should be completed where the learner demonstrates a range of food and beverage applications including planning. Such continuous assessment should be supported by assignments. subject to appropriate confidentiality agreements. realistic data should be developed through case studies. followed by feedback. 62 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . are a useful way of introducing a range of topics and assessing the level of knowledge learners already have of this aspect of the hospitality industry. together with financial and staffing implications. tutors should ensure learners also focus on wider issues that may affect their future in the hospitality industry. This area of content can be supported by a range of visiting speakers. rail catering or cross-channel ferry catering. implementing and evaluating a hospitality event. Learners should also be exposed to a variety of purchasing processes and consider the advantages and disadvantages of each. tutors should ensure that delivery and discussion is focused on the wider hospitality industry and addresses the longer-term implications of recipe development for commercial organisations. Assessment Evidence of outcomes should be mainly in the form of continuous assessment related to the learner’s practical and managerial skills within operational food production and food and beverage service outlets. This investigation should be supported by tutor input to cover areas that learners are unlikely to encounter. Such statements can be provided to discussion groups. Local businesses may be willing to share real financial statements. including chefs and development specialists. LCD projectors and presentation software. this should be drawn out of the findings of learners’ investigations. they have access to the latest technological equipment eg laptop computers. Learners can present their findings to the rest of the group to share the knowledge they have gathered. but where this is not possible. Tutors could also capitalise on alternative areas of food and beverage provision and menu development for the travel sector. The learning in this unit is drawn together through the planning and implementation of a special event.Guidance Delivery This unit focuses initially on the examination of a range of food and beverage systems. although the focus of this learning outcome is the planning and implementation of a hospitality event. Decision making about recipe development will ultimately lead to the structure of the event for which learners will be responsible. The tutor can also develop other food and beverage systems here if necessary. It is strongly recommended that when learners are delivering presentations. However. but a range of case studies can underpin content to highlight specific aspects. Discussion groups. Again. co-ordinated by the tutor to ensure an appropriate range of systems is covered. for example in-flight catering. Tutors then need to address issues relating to menu design. such as outside or travel catering.

It would also be useful if a number of operations areas utilised appropriate food and beverage computer systems. Access to a suitable outlet for the hospitality event is essential. regulatory. Resources Centres should have access to a variety of food and beverage production and service systems. ethical and social requirements E1: Manage a budget E2: Manage finance for your area of responsibility E5: Ensure your own action reduce risks to health and safety E6: Ensure health and safety requirements are met in your area of responsibility E7: Ensure an effective organisational approach to health and safety F1: Manage projects F5: Resolve customer service problems F6: Monitor and solve customer service problems F11: Manage the achievement of customer satisfaction F12: Improve organisational performance. and the use of relevant software applications. This unit also links with the following blocks of the HCIMA Corpus of Knowledge: OP04: Food and Beverage Skills and Knowledge OP07: Managing Food Production Operations OP08: Managing Food and Beverage Service. This should include an industrial food and beverage production and service area.Links This unit has significant links with the units in the Culinary Arts endorsed title. This can be a realistic working environment within the centre or a suitable commercial outlet that learners can use to implement their plans. It can also be linked effectively with: • • • • Unit 5: Rooms Division Operations Unit 6: Management Accounting for Hospitality Unit 11: Conference and Banqueting Management Unit 12: Contract and Event Management. Learners will need access to a library with a variety of texts and journals associated with food and beverage systems as well as access to the internet. It also provides a basis for Unit 9: Hospitality Operations Management. which should be available through contacts with local industry. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 63 . This unit links to the following Management NVQ units: • • • • • • • • • • • • • • • • A1: Manage your own resources A2: Manage your own resources and professional development B8: Ensure compliance with legal.

2002) ISBN 0582452716 Davis B. Third Edition (Butterworth-Heinemann.getfreemag.uk British Association of Conference Destinations BACD) — provides event organisers with an impartial venue finding service throughout the British Isles British Hospitality Association Caterer and Hotelkeeper website Catering Net Destinations Unlimited — representation company which promotes selected destination management companies www.com www.co. 1998) ISBN 0750632860 Kinton R. 1994) ISBN 0340595124 Lillicrap D — Food and Beverage Service (Hodder Arnold.Support materials Books Cousins J.com) Hospitality (Reed Business Information) Hospitality Matters (British Hospitality Association) Hospitality Review (Threshold Press — published quarterly) Hospitality Year Book (HCIMA) Hotels (official journal of the International Hotel and Restaurant Association — an online copy is available from www.org. 2002) ISBN 0340847034 Waller K — Customer-Centred Performance Improvement for Food and Beverage Operations (Butterworth-Heinemann.dudmc. 1996) ISBN 075062812X Further reading Caterer and Hotelkeeper (Reed Business Information) Cornell Quarterly Croner’s Catering Magazine (Croner Publications) Current Awareness Bulletin for Hospitality Management (HCIMA — published quarterly) Green Hotelier (www.cateringnet.org.uk www. Foskett D and Gillespie C — Food and Beverage Management (Longman.bha-online.greenhotelier.com 64 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .caterer.bacd. Stone S and Lockwood A — Food and Beverage Management.uk www. Ceserani V and Foskett D — The Theory of Catering (Hodder Arnold.com) Journal of Hospitality and Tourism Research (International Council on Hotel and Restaurant Education (CHRIE)) Voice of the BHA (British Hospitality Association) Websites www. 1999) ISBN 0340738103 Kotas R and Jayawardena C — Profitable Food and Beverage Management (Hodder Arnold.

takeoneproductions.wset.uk Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit. from managed events to bespoke activity days.co.www.uk www.org www.co.co.hospitalitynet.people1st.firstconf.org. corporate events. hospitality programmes First Conferences — London-based conference organisation working throughout the world Hotel and Catering International Management Association Hospitality Net Mattina — a professional events management service People 1st (formerly Hospitality Training Foundation) provides hospitality services. conferences.com Evolution Event Management — supports clients across the full live events spectrum.uk www.evolutionevent.uk www. including exhibitions.hcima.com www.venuefind. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 65 .uk www.mattina.co. for company entertainment and event management Wines and Spirit Education Trust C&B Exclusive — provides conference and banqueting planning services www. team-building. Websites often make reference to other internet information sources.uk www. These resources should be used with caution.co.

66 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .

This unit examines the operational elements that comprise the front office and how these are deployed by management to maximise both occupancy and rooms revenue. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 67 . The unit provides the learner with an appreciation of the role of the front office as the ‘nerve centre’ of customer activity with network communication links with other departments.Unit 5: Learning hours: NQF Level 5: Rooms Division Operations 60 BTEC Higher National — H1 Description of unit The aim is to investigate the role of the front office within the management of a hospitality operation. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Evaluate the services provided by the rooms division Investigate the factors that contribute to effective management and business performance in the front of house area Investigate the factors that contribute to effective management and business performance in the accommodation service function Apply techniques to maximise and measure occupancy and rooms revenue.

occupancy rates and monitoring. ecology and environmental issues. maintenance. use of technology. sales. consumer and data protection. ambience. security Legal and statutory requirements: health and safety. evaluating. procedures Property interiors and design: use. operations.Content 1 Services Accommodation services: roles and responsibilities: housekeeping. design. safety and security. working procedures. administration Operational issues: financial. customer 68 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . concierge. working procedures. environmental services. cleaning services. airflow. procedures. ratings. health and safety. cash control and reconciliation. public). diplomatic privileges 2 Front of house area Planning and managing: business/departmental plans. quality. POS management. efficient use of space. human resources. functions. portering. consumer and building regulations. tariffs and discounting. controlling and updating front of house services. security. health and safety. colour. first impressions. heating. billing. use of technology. heating. first impressions. flowers/plants. consumer law. selling and promotion. cleaning and maintenance. cleaning. porter. airflow. the guest cycle. documentation and records Reception services: roles and responsibilities: reception. effect of colour. linen services and laundry. POS. guest records. operational constraints. suitability of fabrics/furnishings/fittings. quality. flowers. customer 3 Accommodation service function Planning and managing: business/departmental plans. plants Services: eg rooms (bedrooms. evaluating. data protection. smell. leisure areas. zoning. sales. hazardous substances. protective clothing. marketing. lighting. price tariff and display. decoration and furnishings. operational constraints. durability. human resources. pricing Front of house area: visual impact. marketing. information. refurbishment. concierge. control mechanisms. health. accommodation environment and occupancy. design and layout. access to and mobility within interior. administration. function. visual impact. controlling and updating rooms services Operational issues: financial. payment procedures. night audit. cost. interior design. lighting. meeting. immigration (hotel records). guest services and supplies. control mechanisms. operations. staff. waste management. maintenance and self catering equipment. ambience. advanced reservations. security Services: eg rooms related. linen and laundry.

double/twin occupancy %. front office performance indicators (room occupancy %. sources of bookings. sales leads. sleeper occupancy %. seasonal corporate packages).4 Techniques Yield management: using differential rates and tariff structures to maximise occupancy. agents. formulation of the marketing and pricing policy. repeat business. selling other services. average sleeper rate) BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 69 . compilation of operational and financial reports. customer loyalty schemes. the use of booking horizons and booking forecasts to maximise yield. central reservations. airlines. market-based pricing. correspondence research. advantages and limitations of yield management systems Sales techniques: tariff structures. referrals Forecasting and statistical data: comparisons of actual performance against projected performance. average room rate. negotiated rates (delegate. upselling. the use of overbooking (policy on no-shows. referrals. cancellations).

2 Investigate the factors that contribute to effective management and business performance in the front of house area • • • 3 Investigate the factors that contribute to effective management and business performance in the accommodation service function • • • 4 Apply techniques to maximise and measure occupancy and rooms revenue. • • • • 70 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Evaluate the services provided by the rooms division • • • describe a range of accommodation and reception services for different organisations explain the roles and responsibilities of a range of accommodation and reception services staff identify the legal and statutory requirements that apply to rooms division operations explain the importance of the front of house area to effective management summarise the critical aspects of planning and management of the front of house area for a given hospitality operation explain the key operational issues affecting the effective management and business performance of the front office area for a given operation explain the importance of property interiors and design to effective management summarise the critical aspects of planning and management of the accommodation service function for a given hospitality operation explain the key operational issues affecting the effective management and business performance of the accommodation service function for a given operation explain how yield management techniques assist in maximising occupancy and rooms revenue describe the range of sales techniques which rooms division staff can use to promote and maximise revenue explain the purpose of forecasting and statistical data within the rooms division calculate rooms division performance indicators to measure the success of accommodation sales.

Groups can then present information to the rest of the main group. supported by examples. This unit will also benefit from visits by an external speaker such as a front office manager or hotel general manager. However. tutors should highlight links with other units where they occur.Guidance Delivery This unit is probably best delivered as a stand-alone package. requiring an in-depth knowledge and appreciation of rooms division operations. It would be useful for them to deliver a presentation of their evidence so far before investigating the areas covered by the second and third learning outcomes. researchdriven assignments or case studies. Learners can be divided into groups and allocated to their particular establishment. However. this may be more difficult to evidence. It is necessary for the learner to understand the nature of the services provided by the rooms division. Due to the specific content. to ensure coverage of content. For the final learning outcome. This can best be achieved by visits to local organisations. Learning and assessment can be across units. Wherever possible a practical approach should be adopted using hands-on exercises. but the central focus of this unit is the aspects of planning and managing the division and the different areas of knowledge. or arranging for some groups to focus on the front of house area for a group of organisations and for other groups to investigate the accommodation services function. at unit level or at outcome level. but must be comprehensive and cover all learning outcomes for all learners. Real data may be provided by organisations supporting the delivery of this unit. in order to present a comprehensive package based on one organisation. Learners need to understand the broad application of the term ‘rooms division’ and how this may vary in different establishments. It is important to avoid confusion with terminology. Further possibilities would enable investigating groups to share information with the group that carried out the original visit and for that group to present all the information for their original organisation. the tutor or the group may choose to alter the approach. They will need to investigate the range of services provided by the rooms division of hospitality operations. At this stage. ideally during a period of work experience or by visiting a large hospitality rooms division operation. Alternatives include exchanging organisations with another group. Case study materials and plentiful in-tray exercises will support the development of learners’ skills and knowledge in this area. it will be more difficult to integrate this unit with others. learners can continue to investigate the organisation they originally visited. subject to agreements on confidentiality. Assessment Evidence of outcomes may be in the form of tutor-led tests. skills and understanding that contribute to effective management and business effectiveness. assignments. The next stage of learners’ work is to analyse the factors that contribute to the effective management and business performance for both the front of house area and the accommodation services function. case studies and projects set during periods of work experience in the hospitality industry. However. in order to establish a sound platform for their further work. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 71 . Learners will benefit from exposure to a rooms division operation. tutors will need to explain the theory of different techniques.

It is strongly recommended that when learners are delivering presentations. they have access to the latest technological equipment eg laptop computers. Further resources supporting the accommodation operations aspect of this unit will be necessary. Support materials Books Abbott P and Lewry S — Front Office: Procedures.As a result much of the evidence may be accumulated by learners building a portfolio through work experience. 1995) ISBN 0340567708 72 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . Learners will need access to a library with a variety of texts and journals associated with rooms division operations as well as access to the internet. front office staff. Learners should also be encouraged to compare and evaluate different software packages in terms of benefits to the guest. This unit also links with the following blocks of the HCIMA Corpus of Knowledge: OP03: Accommodation and Reception Skills and Knowledge OP09: Managing Rooms and Accommodation Services OP10: Front of House Management OP38: Statutory Regulations and Legal Requirements. Links This unit can be linked successfully with Unit 7: Industry Experience as a period of work experience in a rooms division environment prior to the delivery and assessment of this unit will greatly help learners with no front office or accommodation operational experience. This unit links to the following Management NVQ units: • • • • • • • • B3: Develop a strategic business plan for your organisation B10: Manage risk E1: Manage a budget E2: Manage finance for your area of responsibility. presentation software. LCD projectors. 1990) ISBN 0748703314 Baker S. All evidence must be relevant and sufficient to justify the grade awarded. 1990) ISBN 0748702903 Allen D — Accommodation and Cleaning Services: Management — Volume 2 (Nelson Thornes. Topping S and Cullen S — Rooms Division Operations (Hodder Arnold. and the organisation. Case study materials will help to highlight specific issues. 1999) ISBN 0750642300 Allen D — Accommodation and Cleaning Services: Operations — Volume 1 (Nelson Thornes. Resources Appropriate front office reservation/customer billing software packages should be used to enable learners to appreciate the impact of technology on the front office. Social Skills and Management (Butterworth-Heinemann. and the use of relevant software applications.

1999) ISBN 1861524897 Further reading Caterer and Hotelkeeper (Reed Business Information) Cornell Quarterly Croner’s Catering Magazine (Croner Publications) Current Awareness Bulletin for Hospitality Management (HCIMA — published quarterly) Green Hotelier (www.britishcleaningcouncil. Hostel and Hospital Housekeeping (Hodder Arnold.co.Baker S and Huyton J — Principles of Hotel Front Office Operations (Thomson Learning. 1985) ISBN 0713448075 Webster K — Environmental Management in the Hospitality Industry (Thomson Learning. 1990) ISBN 0340525185 Dix C and Baird C — Front Office Operations (Longman. 1998) ISBN 0582319315 Fellows J — Housekeeping Supervision (Longman. 2000) ISBN 0826447090 Bardi J A — Hotel Front Office Management (John Wiley & Sons.getfreemag. 1999) ISBN 0304332348 Wood R and Verginis C S — Accommodation Management: Perspectives for the International Hotel Industry (Thomson Learning. 1986) ISBN 027302552X Jones C and Paul V — Accommodation Management (BT Batsford.org BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 73 .adom.greenhotelier.uk British Cleaning Council PO Box 1328 Kidderminster DY11 5QH Telephone: 01562 851 129 Fax: 01562 850 109 Website: www.demon.com) Journal of Hospitality and Tourism Research (International Council on Hotel and Restaurant Education (CHRIE)) Voice of the BHA (British Hospitality Association) Company data and publications Association of Domestic Management C4 Kingfisher House Kingsway TVTE Gateshead NE11 0JQ Telephone: 01661 842 708 Website: www. 2004) ISBN 0748716327 Branson J C and Lennox M — Hotel.com) Hospitality (Reed Business Information) Hospitality Matters (British Hospitality Association) Hospitality Review (Threshold Press — published quarterly) Hospitality Year Book (HCIMA) Hotels (official journal of the International Hotel and Restaurant Association — an online copy is available from www. 2002) ISBN 047101396X Braham B — Hotel Front Office (Nelson Thornes.

com www.org.com www.org.instituteofcustomerservice. These resources should be used with caution.caterer.com www.johnsondiversey.gov.people1st. Websites often make reference to other internet information sources.hcima.uk www. 74 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .bha-online.uk www.uk British Hospitality Association Caterer and Hotelkeeper website Hotel and Catering International Management Association Information Commissioner’s Office Institute of Customer Service JohnsonDiversey — cleaning and hygiene specialists People 1st (formerly Hospitality Training Foundation) Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.co.Websites www.informationcommissioner.uk www.

BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 75 . Learners will have the opportunity to investigate control systems.Unit 6: Learning hours: NQF Level 5: Management Accounting for Hospitality 60 BTEC Higher National — H1 Description of unit This unit will allow the learner to develop a practical understanding of the accounting techniques used to control costs and profits and to support the manager in making effective short-term decisions. income generation and methods of measuring and analysing performance. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 5 Describe sources of funding and income generation for business and services industries Describe business in terms of the elements of cost Evaluate a set of business accounts Analyse business performance by the application of ratios Apply the concept of marginal costing.

investors. gearing 5 Marginal costing Costs categorisation and contribution: fixed and variable costs. corporation tax. banks. cost/profit/volume relationship Application: break-even. acid test Efficiency ratios: debtors and creditors payment periods. variance analysis eg sales (volume and average spend). sub-letting. consumables. format eg vertical. bad debt provision. setting selling price and discounting 76 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . differential gross/net profit margins. stock-taking Taxation: income tax. reconciliation. loans. overheads. VAT. assets/liabilities eg capital. adjustments for depreciation. materials. sponsorship. effect of competition.Content 1 Funding and income generation Funding: sources eg retained profits. implications 3 Business accounts Trial balance: source. current. post-tax profits. capital. discount costing Selling prices: product and service costing. fixed. cost variances (raw material. purchase and nominal ledgers Final accounts: types eg sole trader. rates. Return On Capital Employed (ROCE) Liquidity ratios: current. types eg profit. formula to achieve a specific gross profit percentage. commission. notes to accounts Profit and cash budgets: purpose. profit variances (gross and net) 4 Business performance Sales profitability ratios: gross and net profit. lease schemes. contribution calculation eg product/customers. profit and loss account. gross and net profits. labour. balance sheet. debt factoring Income generation: methods eg sales. schedules. profit/loss potentials. marginal costing. peak/off-peak trading Control of stock and cash: methods eg storage. security. operating. sponsorship. trading account. small business schemes. labour. limited company. stock turnover Financial ratios: interest earned. hire purchase. creditors. franchise. partnerships. purchasing. structure eg summary of accounts from sales. tracking mechanisms 2 Elements of cost Elements of cost: sales. double-entry. cash. master. commission. appropriation account. overhead). accruals. prepayments. cash flow. personal/capital allowances. freelance. grants.

gross profit percentages and selling prices for products and services explain methods of controlling stock and cash in a business and services environment describe the source and structure of the trial balance evaluate a range of business accounts. variable and semi-variable calculate contribution per product/customer and define the cost/profit/volume relationship for a given scenario make short-term management decisions based on profit/loss potentials and risk (break-even) calculations for a given business and services operation. adjustments and notes explain the process and purpose of budgetary control calculate and analyse variances from budgeted and actual figures.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Describe sources of funding and income generation for business and services industries • • describe sources of funding available to business and services industries evaluate the contribution made by a range of methods of generating income within a given business and services operation describe elements of cost. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 77 . 2 Describe business in terms of the elements of cost • • 3 Evaluate a set of business accounts • • • • 4 Analyse business performance by the application of ratios • • • • • 5 Apply the concept of marginal costing. offering suggestions for appropriate future management action calculate and analyse all ratios to offer a consistent interpretation of historical business performance recommend appropriate future management strategies for a given business and services operation classify costs as fixed.

working exercises and learners should seek every opportunity to use appropriate financial software. a given selling price with an identified group of costs will determine the gross profit percentage. LCD projectors. Links This unit may be linked to other units. Evidence may be accumulated by learners building a portfolio of exercises or activities. in-class tests. Case studies of financial data should be a key element. Similarly. Assessment Evidence of outcomes may be in the form of financial reports. they have access to the latest technological equipment eg laptop computers. completed class exercises/activities. ethical and social requirements B10: Manage risk E1: Manage a budget E2: Manage finance for your area of responsibility E3: Obtain additional finance for the organisation F1: Manage projects 78 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . This unit links to the following Management NVQ units: • • • • • • • • A1: Manage your own resources B6: Provide leadership in your area of responsibility B8: Ensure compliance with legal. For Outcome 2. It is strongly recommended that when learners are delivering presentations. all examples and case study material should be in the context of the hospitality industry. For example. including: • • • • • Unit 2: The Developing Manager Unit 8: Procurement Unit 15: Marketing Unit 20: External Business Environment Unit 22: Small Business Enterprise. Learners should recognise that all activities in the workplace have an effect on revenue. regulatory. an identified group of costs together with a pre-determined gross profit percentage will generate a selling price. To ensure maximum realism and relevance. presentation software. It should be made clear to the learner that all units have financial components. cost and profit. A comprehensive case study would generate evidence for all learning outcomes. learners should be able to control any two of the three aspects to calculate the third.Guidance Delivery This unit should have a strong emphasis on the use of practical.

1986) ISBN 0870555057 Mott G — Management Accounting for Decision Makers (FT Prentice Hall. 2002) ISBN 075065659X Harris P and Hazzard P — Accounting in the Hotel and Catering Industry (Nelson Thornes.org. Berry A and Jarvis R — Business Accounting for Hospitality and Tourism (Thomson Learning.com) Hospitality (Reed Business Information) Hospitality Matters (British Hospitality Association) BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 79 . Resources Adequate access to computer and appropriate software. 1995) ISBN 1861524706 Drury C — Management and Cost Accounting (Thomson Learning.baha-uk. Support materials Books Adams D — Management Accounting for the Hospitality Industry: A Strategic Approach (Thomson Learning. 2004) ISBN 1844800288 Dyson J — Accounting for Non-Accounting Students (FT Prentice Hall. 1999) ISBN 1861524900 Messenger S J and Shaw H — Financial Management for Hospitality. is essential. 1993) ISBN 0333585283 Moncarz E S and Portocarrero N D J — Financial Accounting for Hospitality Management (Van Nostrand Reinhold International. This unit also links with the following block of the HCIMA Corpus of Knowledge: OP13: Budgeting and Accounting in Hospitality Operations. 1994) ISBN 0748710574 Kotas R — Management Accounting for Hospitality and Tourism (Thomson Learning. 1997) ISBN 0304329088 Atkinson H.greenhotelier. Other publications include: Caterer and Hotelkeeper (Reed Business Information) Cornell Quarterly Croner’s Catering Magazine (Croner Publications) Current Awareness Bulletin for Hospitality Management (HCIMA — published quarterly) Green Hotelier (www. Leisure and Tourism (Palgrave Macmillan.• • • F3: Manage business processes F12: Improve organisational performance. particularly spreadsheets. 1996) ISBN 0273625756 Guilding C — Financial Management for Hospitality Decision Makers (ButterworthHeinemann. 1991) ISBN 0273033182 Further reading A series of articles and press releases is published on the website of the British Association of Hospitality Accountants (BAHA) at www. Tutors should also develop suitable banks of case study materials and in-tray exercises for demonstration and practice by learners.

uk www. investment analysts. hospitality consultants and accountants.org British Association of Hospitality Accountants (BAHA) — for professionals involved in financial management and control within the hotel industry.co. 80 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .org.bha-online. These resources should be used with caution.caterer. property professionals.ac.hcima.com www.bized. extends to cover systems specialists.Hospitality Review (Threshold Press — published quarterly) Hospitality Year Book (HCIMA) Hotels (official journal of the International Hotel and Restaurant Association — an online copy is available from www.org.uk Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit. Websites often make reference to other internet information sources. academics and others who retain an interest in the hotel.people1st.uk www.getfreemag.uk www. bankers.com) Journal of Hospitality and Tourism Research (International Council on Hotel and Restaurant Education (CHRIE)) Voice of the BHA (British Hospitality Association) Websites www. catering and leisure sectors British Hospitality Association a business and economics service for learners and tutors Caterer and Hotelkeeper website Hotel and Catering International Management Association People 1st (formerly Hospitality Training Foundation) www.baha-uk.

Learners must ensure that their evidence relates to the sector they are studying. using relevant sources of information Present report to colleagues. The report should be supported by evidence collected by the learner and should demonstrate an indepth knowledge of working practices and a broad knowledge of how the host organisation operates. objectives and targets. objectives and targets of the management report with the appropriate manager within the selected organisation Monitor and evaluate progress in achieving aims. justifying conclusions and associated recommendations. This unit is common to more than one Higher National qualification. The experience enables learners to demonstrate the ability to understand and analyse the relationships between different parts of the host organisation. The unit focuses on an action plan with aims. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 81 . Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Use methods to arrange industry experience that will support the development of a management report in an appropriate services industry context Prepare and agree aims. The management report is reviewed against the agreed targets of the action plan and submitted as a formal report. objectives and targets that supports the development of a management report. in agreement with their line manager and tutor. Learners focus on issues or problems relevant to them and the host organisation.Unit 7: Learning hours: NQF Level 5: Industry Experience 60 BTEC Higher National — H2 Description of unit This unit is designed to provide learners with an opportunity to develop first-hand experience of industry with a relevant organisation. Learners review their progress and evaluate relevant sources of information and assistance within the host organisation.

acknowledgements. problem solving. public. shortlist potential organisations. benefit to the learner/organisation. interview (formal/informal). developing and presenting a reasoned case Colleagues: managers. collect evidence to support findings. reach and justify conclusions Relevant sources: personnel eg supervisor. resources. visual presentations of data including statistics. induction handbook 4 Present report Format: report. action planning. self-development. benefits. technical. targets. personal recommendation Management report: issues. operational. daily duties and routines. research company background. leisure. amendments. operational/technical skills. email. reference materials. action planning. people-related. equal opportunities. responsibilities Justification: efficiency. learning. quality. letter. costs. training manuals. referencing. communicating effectively. bibliography. practical. computer help-screens. interpersonal skills. interview techniques. methods of achieving aims. colleagues. resources. work-related eg job competencies. objective setting. problems eg team working. employees. travel. line manager. activities undertaken eg teamwork. effectiveness. problem-solving. objectives and targets: personal/career development. benefits. time scale. time scale. private. peers. health and safety. voluntary (not-for-profit) sectors 2 Aims. networking. learning and development. customer care. innovative. roles. objectives and targets Aims. meeting needs and requirements of the job role. strategy development. tourism. facsimile. creativity 82 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . action planning. sports. objectives and targets. contents/index. assertiveness. ICT/computer literacy. CV. recreational industries. objectives. creative. decision making. effectiveness. external stakeholders Recommendations: eg changes. review information with appropriate personnel Evaluate: measure using supportive evidence. aims. intended outcomes 3 Monitor and evaluate progress Monitor: gather and record information. flexibility Services industry context: eg hospitality.Content 1 Arrange industry experience Methods: personal skills audit eg negotiation. members of the public. leadership. review/achievement dates Research project: negotiation. communication. the internet. difficulties. innovation.

• research and select a range of suitable organisations that could provide industry experience in an appropriate context explain how the industry experience would support the development of an appropriate management report set.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Use methods to arrange industry experience that will support the development of a management report in an appropriate services industry context Prepare and agree aims. objectives and targets of the management report with the appropriate manager within the selected organisation Monitor and evaluate progress in achieving aims. objectives and targets determine conclusions that are consistent with the original aims. objectives and targets will benefit the organisation and the learner gather information to monitor and evaluate progress using a range of relevant sources of information and assistance evaluate progress against the original aims. • 2 • • • 3 • • • • 4 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 83 . justifying conclusions and associated recommendations. using relevant sources of information Present report to colleagues. objectives and targets for the management report with the line manager and tutor justify how the aims. prioritise and agree appropriate aims. objectives and targets. objectives and targets identify sufficient data and information to support the conclusions present a report in an appropriate format to colleagues outlining the research undertaken and analysing the outcomes.

Learners will need guidance on selecting an appropriate organisation and to actively negotiate personal as well as work-based aims. The final presentation should be in report format. It is important that the experience allows for the opportunity to examine operational and work-based issues and problems. The unit lends itself to the collection and presentation of information through the production of interviews. objectives and targets should be identified and agreed as the focus of the management report. The companies should be vocationally relevant and also meet the needs of the learner. The work should allow for an investigation of current working practices with a subsequent analysis of the findings. review and evaluation of the outcomes of the industry experience. The learner must set their own aims. which should make a valid contribution to the organisation. Delivery should enable learners to undertake research based on their own interests and draw from the main themes during the course. questionnaires and subsequent analyses using charts and graphs by ICT. both during the planning stage and also whilst developing the report. product information. Background information outlining the range of suitable industry organisations in the local area may be made available by the tutor or careers service. This unit enables learners to develop an understanding of organisational structures and working practices within an industry environment. Learners should have access to a wide range of sources. Attention should be given to allow for adequate preparation before the industry experience is implemented. objectives and targets forming the focus for a management report that is undertaken by the learner as a result of the industry experience. location and information should be researched as part of the selection process. Forward planning is essential to ensure that learners maximise their opportunities and secure their own host for their industry experience. objectives and targets with tutors and the placement host. The report should draw conclusions based on the monitoring. Knowledge of company structures and daily routines and expectations are essential. observations. 84 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . Preparation should cover all of the relevant assessment criteria and the aims. Learners should also ensure that they collect appropriate information in support of their report. objectives and work-related targets with their placement hosts forms the focus for the management report and establishes the orientation of this unit. which may also involve a pre-placement interview. their background and locations) are relevant. It is also important that the number of hours spent developing the report gives the learner sufficient experience of their chosen occupational environment. Identifying and agreeing aims. It is often reassuring to the learner that they know they can approach tutors for advice and support if necessary during the development of their report. Learners will need guidance on the preparation of formal reports. Company background.Guidance Delivery Tutors should be aware of the implications of the context in which they are delivering the unit and ensure that examples and support materials (eg application forms. Assessment The assessment for this unit is based on the selection by the learner of a range of possible placement host companies. information about companies. These must be agreed with the tutor and the placement hosts.

Supporting evidence or justification is required to substantiate claims made or recommendations relating to future aims. Each centre should seek to produce its own report-writing guidance booklet. Tutors and learners should take into consideration the core operation of the business supporting the industry experience and ensure that links with other relevant units are reflected in their work. Training videos may also be useful for this unit. objectives and targets. Such resources can normally be purchased or hired. Details and a brochure are available from: Video Arts Group 68 Oxford Street London W1D 1LH Telephone: Email: Website: 020 7637 7288 enquiries@videoarts. Learners are best working individually with one organisation.co. with reference to its own local resources.The report should also discuss and draw conclusions based on the original aims. Links This unit has links with a number of other units within this qualification. The learner should reflect on their experiences and assess their own personal effectiveness during the industry experience. Areas that may be relevant include: • • • leadership skills self management dealing with conflict. This unit links to the following Management NVQ units: • • • • • • • A1: Manage your own resources A2: Manage your own resources and professional development A3: Develop your personal networks. Resources Learners must have access to library and research facilities including the internet.uk www. Feedback from supervisors and colleagues should be recorded and evaluated with any modifications to approach or knowledge.com BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 85 .videoarts. objectives or targets. This unit also links with the following blocks of the HCIMA Corpus of Knowledge: OP12: Work Experience OP17: Self Development and Personal Skills OP18: Management Studies OP37: The Hospitality Industry. although there may be several learners working with a large organisation at any one time. They may also find the careers library and/or careers service useful in researching and securing a host for the industry experience. Some of these can be expensive but often commercial suppliers offer an educational discount.

Riley M. Wood R C and Wilkie E — Researching and Writing Dissertations in Hospitality and Tourism (Thomson Learning. Rees R and Yates J — How to Analyse and Promote Your Skills for Work (University of London Careers Service. These resources should be used with caution.getfreemag. 2000) ISBN 1861525494 Moon J — Reflection in Learning and Professional Development: Theory and Practice (Routledge Falmer.ac. 1997) ISBN 1861520468 Easterby-Smith M and Thorpe R — Management Research: An Introduction (Sage Publications.ukplacements.work-experience. Third Edition (Thomson Learning.com) Hospitality (Reed Business Information) Hospitality Matters (British Hospitality Association) Hospitality Review (Threshold Press — published quarterly) Hospitality Year Book (HCIMA) Hotels (official journal of the International Hotel and Restaurant Association — an online copy is available from www. 2002) ISBN 0761972854 Hill S. 1997) ISBN 0137427018 Clark M. 1998) ISBN 0859462951 Further reading Caterer and Hotelkeeper (Reed Business Information) Cornell Quarterly Croner’s Catering Magazine (Croner Publications) Current Awareness Bulletin for Hospitality Management (HCIMA — published quarterly) Green Hotelier (www. Hughes R. 2000) ISBN 074943452X Schon D A — The Reflective Practitioner: How Professionals Think in Action (Arena. 2000) ISBN 0718716213 Jankowicz A D — Business Research Projects.prospects.com www.com) Journal of Hospitality and Tourism Research (International Council on Hotel and Restaurant Education (CHRIE)) Voice of the BHA (British Hospitality Association) Websites www. 86 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .greenhotelier.Support materials Books Blundel R — Effective Business Communication (FT Prentice Hall.org prospects graduate careers UK placements for undergraduates National Centre for Work Experience Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit. Websites often make reference to other internet information sources.uk www. 1991) ISBN 1857423194 Smith C and Irving R — No Sweat: The Indispensable Guide to Reports and Dissertations (Institute of Management.

Specialist units BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 87 .

88 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .

Unit 8: Learning hours: NQF Level 5: Procurement 60 BTEC Higher National — H1 Description of unit Procurement involves the input of goods and services and the interface between the supplier and the client. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 5 Explain the principles and application of resource management to a commercial operation Explain how the procurement strategy contributes to the achievement of a commercial operation’s objectives Evaluate procurement issues and their application to commercial operations Consider elements of procurement strategies which maximise purchasing power Carry out a review and evaluation of procurement strategies within a named organisation. The unit shows how procurement contributes to profit and how it helps to maintain a competitive edge. This unit gives learners an understanding of procurement strategies and their importance in the sector. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 89 .

receipt and control of purchases. tendering. methods of payment. developing profit margins to increase financial returns. tendering. quality and quantity control. releasing cash and capital by minimising stock. specification. performance indicators and benchmarking 3 Procurement issues Contract: definition. parties. minimising risk. fraud Sourcing issues: method of supply eg buying products/services. wastage factors. discounts. choice. services. estimating/quoting. packaging. service guarantee. stock control 2 Procurement strategy Systems and processes: standard specification. prompt payment discounts Management strategies: competition between suppliers. approved supplier lists. rules of offer and acceptance. legal and contractual compliance. equipment. physical. assessing operational needs. terms eg express/implied. attitude to customers. supplier identification. conditions/warranties. trace origin data. quality issues. replacement criteria Principles: procurement strategy. evaluating the ‘best deal’. range. controlling or resisting price increases. methods of procurement eg centralised.Content 1 Resource management Methods: selection. vitiating factors eg misrepresentation. value for money. negotiating extended credit. legal implications. budgetary restrictions Risks: financial. contract. credit and price. negotiating skills Evaluation: communication. working with specialist suppliers. effect on the internal and external customer. ‘just in time’ (JIT). yield. direct and indirect costs. breaches. task duplication. maintenance. effect on process and outcome activities of organisations Managing procurement: profit opportunities. hygiene factors. negotiating and developing delivery schedules 90 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . different forms. fundamental mistake. finance. Pareto analysis. subcontracting/outsourcing. industrial relations. delivery. timing. maximising profit. selecting suppliers. sample testing and defect elimination 4 Purchasing power Pricing management: techniques. determining the right quality for the right application. essentials for a valid contract. quantity discounts. terms and conditions Procurement officer: role. selection criteria. materials. company policies. negotiating price reductions. compliance with specified requirements. direct and indirect cost-saving opportunities. lease. acquisition.

productivity gain. redeveloping strategy. terms and conditions.5 Review and evaluation Review: standard specifications. human resource benefits BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 91 . contemporary developments. comparing and contrasting purchasing options Evaluate: cost models eg return on investment (ROI). monitoring.

Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Explain the principles and application of resource management to a commercial operation • • • describe the methods available for managing materials devise specifications of requirements and the selection criteria to be applied explain the principles involved when procuring equipment and the ongoing requirements over the life of that equipment establish an appropriate process to manage the procurement function within a named commercial operation recommend procurement systems and processes with related performance indicators and benchmarking for a given commercial operation examine the role of the procurement officer within a given commercial operation explain the importance of the essential components. terms and conditions of a specimen contract evaluate the sourcing issues for a given procurement situation using a range of given suppliers describe the management techniques used to appraise and evaluate the suppliers of a commercial operation explain the management strategies that can be used to maximise the purchasing power of the procurement officer discuss and apply a range of pricing management techniques to a given commercial procurement situation explain how review and evaluation can be used to assess procurement strategies apply review and evaluation techniques for a given procurement scenario in a commercial operation. • • 92 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . 2 Explain how the procurement strategy contributes to the achievement of a commercial operation’s objectives • • • 3 Evaluate procurement issues and their application to commercial operations • • • 4 Consider elements of procurement strategies which maximise purchasing power • • 5 Carry out a review and evaluation of procurement strategies within a named organisation.

Evidence could include individual or group assignments. Investigations should be based on actual commercial operations wherever possible. This unit also links with the following block of the HCIMA Corpus of Knowledge: OP11: Managing Hospitality Operations. Time-constrained assessment based on case-study materials could also be included.Guidance Delivery Wherever possible. regulatory. The use of speakers from purchasing functions in commercial operations is recommended as a means of providing examples of approaches adopted by different types of organisations. This unit links to the following Management NVQ units: B8: Ensure compliance with legal. This approach will add further vocational relevance and currency to the delivery of the unit. Links with other units could be developed in the form of integrated assignments but care is needed in designing such assignments to ensure they are realistic. Learners working in a purchasing/supply function in a commercial operation could base assignment work around their work place. presentation software. The practical approach should not be at the expense of a sound theoretical base. LCD projectors. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 93 . a practical approach should be adopted and efforts made to identify the variety of operational sourcing issues. case studies and projects set during periods of work experience. they have access to the latest technological equipment eg laptop computers. Assessment Evidence of outcomes could be in the form of assignments. Role-play activities in the form of a business game could be used to develop negotiation skills indicated in Outcome 3. Links This unit can be linked to the following units: • • • • • • • • • • • Unit 18: Facilities Operations Unit 20: External Business Environment Unit 23: Financial Management Unit 24: Information Management and Technology. It is strongly recommended that when learners are delivering presentations. ethical and social requirements D2: Develop productive working relationships with colleagues and stakeholders E1: Manage a budget E2: Manage finance for your area of responsibility E3: Obtain additional finance for the organisation F3: Manage business processes.

uk www.com www.bha-online. These resources should be used with caution.people1st.org.ac.uk www.ih-ra. if possible. Learners will need access to a library with a variety of texts and journals associated with their project as well as access to the internet. Support materials Books Baily P — Purchasing Principles and Management (FT Prentice Hall.hcima.uk British Hospitality Association a business and economics service for learners and tutors Caterer and Hotelkeeper website Department for Education and Skills Hotel and Catering International Management Association International Hotel and Restaurant Association People 1st (formerly Hospitality Training Foundation) Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.com www. 2004) ISBN 0273646893 Feinstein AH and Stefanelli J M — Purchasing: Selection and Procurement for the Hospitality Industry (John Wiley & Sons.co. Part-time learners working in procurement can be used as a resource by sharing their experiences of different company approaches to procurement. Websites often make reference to other internet information sources.org. and the of use relevant software applications.uk www. 1996) ISBN 0273626914 Further reading Caterer and Hotelkeeper (Reed Business Information) Hospitality (Reed Business Information) Voice of the BHA (British Hospitality Association) Websites www. 2004) ISBN 0471693146 Harrison M and Lysons K — Principles of Operations Management/Purchasing (FT Prentice Hall.gov. 94 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .caterer.bized. provides a useful information source.uk www.Resources Purchasing and procurement textbooks should be supported by case studies.dfes. Access to procurement sections of local organisations.

It builds upon the content of Unit 4: Food and Beverage Operations and Unit 5: Rooms Division Operations. the unit develops learners’ understanding of the appraisal process in relation to hospitality operations management and how different aspects inter-relate with each other. Finally. Learners will focus on a wide range of operational and economic characteristics.Unit 9: Learning hours: NQF Level 5: Hospitality Operations Management 60 BTEC Higher National — H2 Description of unit This unit is designed to introduce the learner to the management principles of hospitality operations. It is intended for learners who aspire towards a career in general hospitality management. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Evaluate the operational and economic characteristics of hospitality operations Analyse product development within a hospitality environment Apply pricing and profitability concepts within hospitality operations Use appraisal techniques to analyse and improve operational performance and make proposals for action. This will lead to the consideration of product development and the opportunities and constraints that affect such development. including customer profiles and patterns of demand. using ICT software to model different approaches. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 95 . Learners will also consider a range of pricing and profitability strategies.

menu/accommodation range. elasticity of demand. regional and ethnic influences. products. quality systems. sell. encourage consumer/brand loyalty. rooms division. clothing (tee-shirts. additional pricing considerations eg service charge. market segmentation. baseball caps). financial. sweatshirts. minimum charge Factors affecting revenue generation: eg sales mix. standardisation. plant. create desire. promotions. flyers. tent cards. training 2 Product development Stages in product development: market research. shelf-life. team working and team leading. food and fashion trends. pricing considerations. availability of resources (human. table displays. free samples 3 Pricing and profitability concepts Methods of pricing: cost-oriented. conference centres. disabled access and provision eg accommodation facilities. idea evaluation. pricing and economic factors. advertising objectives eg persuade. the meal experience Management issues: integrated planning and resourcing. conference and banqueting. accommodation trends. health eating and drinking patterns. sociological influences. develop brand loyalty. customer awareness Opportunities and constraints: brand image. average spending power (ASP) Factors affecting profitability: eg labour intensity. restaurant access. vouchers. restaurants. intangible elements. support materials eg brochures. concept development. physical). staffing. increase market share. space utilisation Hospitality advertising: outlets eg pubs. floor stands. scheduling. marketing and sales. nutrition and dietary requirements. perishability. menus. business and operational plans. time of day/week. websites. style of service. wall displays. forecasting). hotels. market-oriented. decision-making (gathering information and data. tangible.Content 1 Operational and economic characteristics Nature of hospitality products and services: product and service areas eg food and beverage. service standards. types of media Merchandising objectives: promote consumer/brand awareness. product development. analysing and evaluating data. equipment. types of hospitality outlet. control systems. technical and procedural standards. portion-control 96 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . elasticity of demand Customer profile: spending power. expectations and requirements. posters. reaching decisions. cover charge. develop product image. create awareness. seasonality. operating procedures and systems. supplies and commodities Patterns of demand: opening hours. finance. cultural. standardisation. customer turnover.

use of budgets. appraising operational performance measurement techniques. developing qualitative and quantitative data. strategic analysis and planning. comparing like-with-like and over time. basis for effective operational appraisal. price changes and inflation.4 Analyse and improve operational performance Approaches to appraisal: fundamentals of appraisal. net profit and operating profit. industry norms. stakeholder interests Appraising the operation: appraising the product. implementation and managing change BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 97 . qualitative evaluation. assessing organisational capability. quantitative. interpreting calculations. sales mix analysis. information analysis. apportioning costs. price and volume data. levels of consideration. analysing and evaluating data Appraising revenue. when and how. profitability measures. external comparisons. gross profit and gross profit percentages. levels of strategy. identifying and measuring costs. costs and profits: financial measurement techniques. quality management Proposal for action: forecasting future business requirements. menu engineering.

• 2 Analyse product development within a hospitality environment • • • • 3 Apply pricing and profitability concepts within hospitality operations • • • • 4 Use appraisal techniques to analyse and improve operational performance and make proposals for action. evaluation and planning appropriate to hospitality operations.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Evaluate the operational and economic characteristics of hospitality operations • • • analyse the nature of the product evaluate the different influences affecting patterns of demand within hospitality operations contrast customer profiles and their differing expectations and requirements in respect of hospitality provision analyse factors affecting average spending power (ASP) in hospitality outlets evaluate the key stages in product and service development applied within a hospitality operation analyse the features which contribute towards the customers’ perception of products and services appraise the opportunities and constraints affecting product and service development within a hospitality environment evaluate a range of merchandising opportunities for hospitality products and services evaluate different methods of pricing and explain and apply additional pricing considerations appraise the factors in hospitality operations which affect revenue generation and profitability identify the aspects of hospitality operations which are commonly appraised apply a range of performance measures and appraisal techniques to individual aspects of hospitality operations. the product and the whole operation determine the usefulness and limitations of the various quantitative and qualitative appraisal techniques and their application to hospitality operations identify and apply approaches to business analysis. • • 98 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .

enabling learners to focus on issues which regularly face managers in industry. levels of service. It is important. are essential in order to provide a focus for a wide range of issues. for example. The content is indicative but tutors should maximise the opportunities provided by local industry. The unit is designed to build on Unit 4: Food and Beverage Operations and Unit 5: Rooms Division Operations. or the structure of accommodation packages. It can be advantageous to send small groups of learners on arranged visits to different outlets and subsequently encourage the groups to present their findings and discuss evaluations with their colleagues. repeat business. Tutors should ensure that learners understand the separation between operational and management issues. the profile of food and beverage customers will raise issues relating to the meal experience. environment. such as food and beverages on offer. Learners should be encouraged to take a keen interest in developments and trends within the commercial and catering services sector of the food and beverage industry and develop their forward-thinking to enable them to capitalise on this aspect of learning in their future careers. Presentations by visiting speakers. menu and beverage list compilation and design. Such presentations can be a valuable resource and give learners the opportunity to discuss current aspects of hospitality management with those actively involved in industry. hygiene and cleanliness. but on the concepts of establishing pricing and profitability concepts. This should be supported by a broad range of case study materials to highlight issues that do not appear within local commercial operations. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 99 . menu engineering. items that are popular. particularly using ‘what if’ scenarios. profitable or both. appeal. Future managers must also consider a range of aspects relating to the customer profile. a useful definition in that it is often difficult within the hospitality industry to separate the two. ambience (including staffing). Visits should be organised to a wide range of commercial outlets of varying size and complexity. or satisfactory/unsatisfactory menu items. These issues could lead to consideration of menu and beverage list development. This unit closely links with Unit 6: Management Accounting for Hospitality and Unit 23: Financial Management.Guidance Delivery The focus of this unit is on the management approach to hospitality operations management. value for money/price. The opportunity to meet with senior management during such visits will add value to these activities. For example. This will add relevance and vocational realism to group discussions and may contribute to a wide range of issues. atmosphere. sell).) Examples of development may include satisfactory or unsatisfactory menu items. Tutors should maximise the contribution made by learners based on their own experiences in food and beverage operations. Learners also need to consider pricing and profitability concepts. This unit is not intended to focus on financial procedures or interpretation. such as its function (to inform. The use of appropriate ICT software to model different approaches is important. Tutors should consult with colleagues delivering these two units to ensure that the overall delivery is properly integrated. The relevance of this unit will be greatly improved if it is delivered following a period of industrial work experience where the learner has worked in a food and beverage environment. (Current thinking is that the definition of ‘product’ also includes ‘service’. Learners also need to examine the management aspects of product development. such as a food and beverage manager or a conference and banqueting manager working within either the commercial and/or catering services sectors of the hospitality industry. for learners to consider a wide range of operational characteristics.

It is strongly recommended that when learners are delivering presentations. which in turn may lead to a reconsideration of product development. It is possible to develop an integrated assignment that requires some aspect of each. regulatory. they have access to the latest technological equipment eg laptop computers. much of the evidence can be accumulated by learners building a portfolio through work experience. which links to pricing and profitability concepts. Assessment Evidence of the outcomes may be in the form of assignments. This unit links to the following Management NVQ units: B1: Develop and implement operational plans for your area of responsibility B2: Map the environment in which your organisation operates B8: Ensure compliance with legal. Tutors can also create artificial situations for learners to consider and work with that will clarify their understanding and require an appropriate level of creative thinking. and/or projects set during periods of work experience in a food and beverage environment. Alternatively tutors may require some form of formal management report or a professional discussion. The appraisal of operational performance is a key management function and learners need initially to develop their understanding of the processes. The format of evidence should reflect the nature of the unit. appraising revenue. and appraising the whole operation as an integrated structure. Presentations to a ‘management group’ will usefully develop learners’ interpersonal skills and will be particularly relevant if representatives from industry are invited to sharpen the focus of presentations. Links This unit can be linked successfully with: • • • • • • • • • • • • • • • Unit 1: The Contemporary Hospitality Industry Unit 4: Food and Beverage Operations Unit 5: Rooms Division Operations Unit 7: Industry Experience Unit 15: Marketing Unit 23: Financial Management. It is important then for them to be clear about the different stages of appraisal: appraising individual or groups of products. ethical and social requirements B9: Develop the culture of your organisation B10: Manage risk B11: Promote diversity in your area of responsibility C1: Encourage innovation in your team C2: Encourage innovation in your area of responsibility C3: Encourage innovation in your organisation 100 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . Learning and assessment can be across units. at unit level or at outcome level. Learners should be clear about the outcomes of each aspect of appraisal as well as how this affects other aspects. presentation software. visiting speakers can add significant value through currency and vocational relevance. case studies. LCD projectors. As a result. costs and profits.Once again.

Social Skills and Management (Butterworth-Heinemann.• • • • • • • • • • E1: Manage a budget E4: Promote the use of technology within your organisation F4: Develop and review a framework for marketing F8: Work with others to improve customer service F9: Build your organisation’s understanding of its market and customers F10: Develop a customer focused organisation F11: Manage the achievement of customer satisfaction F12: Improve organisational performance. 1999) ISBN 0750642300 Braham B — Hotel Front Office (Nelson Thornes. Support materials Books Abbott P and Lewry S — Front Office: Procedures. to support the development of knowledge and understanding through ‘theory in practice’. Paul V and Jowitt V — Accommodation Management (BT Batsford. Learners will need access to a library with a variety of texts and journals associated with hospitality operations management as well as access to the internet. local and national guides for the hospitality industry. 2002) ISBN 0582452716 Davis B. Videos and websites which focus on different outlets within the hospitality industry. apply theory and observe in a reflective way. 1994) ISBN 0304329223 Jones C. jobs and employment opportunities will add further material to support delivery of this unit. This unit also links with the following block of the HCIMA Corpus of Knowledge: OP11: Managing Hospitality Operations OP26: Managing Hotel Operations. 2004) ISBN 0748716327 Cousins J. These individual experiences can then be fed back into a group-learning context. journals. either through visits or through presentations by visiting speakers. newspapers. Resources Tutors should ensure that learners have adequate access to industry. 1998) ISBN 0713469374 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 101 . Stone S and Lockwood A (editor) — Food and Beverage Management (ButterworthHeinemann. A range of appropriate case study material can focus on specific issues. It may be useful for learners to link with an individual commercial operation and use that organisation as a context in which to assess current practice. Foskett D and Gillespie C — Food and Beverage Management (Longman. 1998) ISBN 0750632860 Johns N and Edwards J S — Operations Management: Resource Based Approach for the Hospitality and Tourism Industries (Thomson Learning. Learners must be encouraged to read publications such as the Caterer and Hotelkeeper at every opportunity to develop their awareness of management issues. ICT software must be provided to support financial modelling of pricing and profitability concepts. Delivery can also be supported by directories.

org.com) Journal of Hospitality and Tourism Research (International Council on Hotel and Restaurant Education (CHRIE)) Voice of the BHA (British Hospitality Association) Websites www.wset. 2000) ISBN 8175441984 Rutherford D G — Hotel Management and Operations (John Wiley & Sons.uk www.uk British Hospitality Association Caterer and Hotelkeeper website Hotel and Catering International Management Association Hospitality Net Information Commissioner’s Office Institute of Customer Service JohnsonDiversey — cleaning and hygiene specialists People 1st (formerly Hospitality Training Foundation) Royal Institute of Public Health Wine and Spirit Education Trust 102 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .org www.uk www.johnsondiversey.informationcommissioner.people1st.com www. 1996) ISBN 075062812X Webster K — Environmental Management in the Hospitality Industry: A Guide for Students and Managers (Thomson Learning.hcima.greenhotelier.getfreemag.instituteofcustomerservice. 1994) ISBN 0340595124 Mill R C.com) Hospitality (Reed Business Information) Hospitality Matters (British Hospitality Association) Hospitality Review (Threshold Press — published quarterly) Hospitality Year Book (HCIMA) Hotels (official journal of the International Hotel and Restaurant Association — an online copy is available from www.com www.uk www.bha-online. 1999) ISBN 0304332348 Further reading Caterer and Hotelkeeper (Reed Business Information) Cornell Quarterly Croner’s Catering Magazine (Croner Publications) Current Awareness Bulletin for Hospitality Management (HCIMA — published quarterly) Green Hotelier (www.org.com www.co.co. Kaushill S and Kamra K — Hospitality: Operations and Management (AH Wheeler.uk www.uk www.caterer.Kotas R and Jayawardena C — Profitable Food and Beverage Management (Hodder Arnold H&S. 1999) ISBN 1861524897 Waller K — Customer-centred Performance Improvement for Food and Beverage Operations (Butterworth-Heinemann.riph.hospitalitynet. 1994) ISBN 0471285684 Verginis C S and Wood R C — Accommodation Management: Perspectives for the International Hotel Industry (Thomson Learning.org.gov.

Websites often make reference to other internet information sources. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 103 . These resources should be used with caution.Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.

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Unit 10:
Learning hours: NQF Level 5:

Food and Society
60 BTEC Higher National — H1

Description of unit
This unit extends the scope of the hospitality industry by examining the wider issues of food and society. Learners will explore the reasons people eat and what influences the choices they make. Food and drink is influenced by a wide range of cultural and global aspects, which will also be the focus of study. Learners will develop their knowledge, skills and understanding of how the five senses can be used to assess the acceptability and quality of food and drink. They will examine ratings scales and the values and criteria that determine results. Finally, they will evaluate an overall food and drink experience, making reasoned judgements and recommendations about how the experience could be improved.

Summary of learning outcomes
To achieve this unit a learner must: 1 2 3 4 Explore the key determinants and influences on food and society Investigate the multi-cultural nature of food and drink Apply sensory evaluation techniques to assess the acceptability and quality of food and drink Apply evaluation techniques and criteria to the food and drink experience.

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Content

1

Key determinants and influences Determinants: the need for food, social eating, lifestyle, availability of time, level of preparation required Influences: eg climate, social groups, taboos, religion, travel, fashion, fads, environment, health, time pressures

2

Multi-cultural nature Multi-cultural: historical and geographical influences eg European, Asian, Pacific Rim, the Americas Food: current trends, association and relationship with drink, branded foods and food outlets Drink: current trends, types (alcoholic eg beers, lagers, ciders, wines, spirits, liqueurs; non-alcoholic eg soft drinks, bottled waters; teas/speciality teas; coffees eg cappuccino, espresso, mocha, latte); service procedures and techniques, trends eg designer waters, branded alcoholic drinks, energy drinks

3

Sensory evaluation techniques Human senses: the role of the five senses, primary tastes and taste sensitivity, importance of smell, detection and perception of flavour and texture Rating scales: eg hedonic, numeric; criteria and values Sensory techniques: understanding the senses, recording and analysing results, assessing and interpreting sensory perceptions, presenting results

4

Food and drink experience Techniques: collecting information, sources of information eg personal, family, friends, members of the public; qualitative/quantitative feedback, making reasoned judgements based on available information, recommendations for improvement Criteria: eg nature of food and drink experience, suitability for purpose, environment, ambience, quality of product and service, time factors, level of care and satisfaction, value for money Situations: eating for pleasure or necessity eg business lunch, special occasion, conference/function, shopping trip, when travelling

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Outcomes and assessment criteria

Outcomes

Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to:

1

Explore the key determinants and influences on food and society Investigate the multicultural nature of food and drink

• • •

analyse what determines the relationship between food and society for different circumstances identify current influences on eating and drinking habits explain how historical and geographic influences have defined the multi-cultural nature of food and drink explain developments in the association and relationship between food and drink evaluate developing trends in food and drink evaluate the inter-relationship between food and beverages and the five senses identify an appropriate rating scale with criteria and values to determine the acceptability and quality of food and drink apply various sensory evaluation techniques to assess the acceptability and quality of food and drink present and interpret the results of the assessment define evaluation techniques and criteria for evaluation of a food and drink experience evaluate different food and drink experiences justify the outcomes of the evaluation make valid recommendations for improvement.

2

• • 3 Apply sensory evaluation techniques to assess the acceptability and quality of food and drink • •

• • 4 Apply evaluation techniques and criteria to the food and drink experience. • • • •

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Guidance

Delivery This unit looks at the wider issues of food and society. Tutors and learners should adopt a shared approach as users rather than providers, although there will naturally be considerable overlap in the thought processes. Learners need to consider the reasons for eating and choices they make either in the home or for example when eating out with friends, formally or informally. The unit also exposes influences such as time pressures and the growing trend for using pre-prepared foods in the home. Global influences will also form a key focus of study. Learners should be encouraged to experiment with menus and recipe development and beverage selection. The overall relationship between food and drink may be affected by different circumstances and this relationship can be challenged and modified. The learners’ own individual interests should also be encouraged in the approach to this unit. Assessment This unit is largely based on investigations into the relationships between food and society. To reflect the nature of the unit, presentations to groups are useful and, in this instance, audiences may include members of the public who have a keen personal and non-professional interest in the subject. Such a presentation lends itself to illustrations, posters, handouts, photographs and other supporting resources. Alternative forms of evidence include written assignment work, although this should be appropriately illustrated. It is strongly recommended that when learners are delivering presentations, they have access to the latest technological equipment eg laptop computers, LCD projectors, presentation software. Links This unit is linked to practical units within the qualification, particularly those within the Culinary Arts pathway: • • • • • • Unit 30: Menu Planning and Product Development Unit 33: Contemporary Gastronomy (double unit) Unit 34: World Cuisine Unit 35: Creative Patisserie (double unit).

This unit links to the following Management NVQ unit: F9: Build your organisation’s understanding of its market and customers.

This unit also links with the following block of the HCIMA Corpus of Knowledge: OP42: Food and society.

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Resources In addition to formal lectures and seminars, the learning for this unit should be supported by elements of laboratory-based learning. Centres should therefore have access to industrial standard food preparation and production and food and beverage service areas, which will provide the focus for delivering the practical aspects of this unit. In addition learners should be encouraged to read professional journals, Sunday supplements and relevant government publications. Support materials Books Ackerman D — A Natural History of the Senses (Phoenix, 1996) ISBN 1857994035 Atkins P and Bowler I — Food in Society: Economy, Culture, Geography (Hodder Arnold, 2000) ISBN 0340720042 Bode W K H — European Gastronomy: The Story of Man’s Food and Eating Customs (Hodder & Stoughton, 1996) ISBN 0470235721 Bryant C, Courtney A and DeWait K — The Cultural Feast: An Introduction to Food and Society (Wadsworth, 2003) ISBN 0534525822 Cousins J, Foskett D and Gillespie C — Food and Beverage Management (Longman, 2002) ISBN 0582452716 Durkan A and Cousins J — The Beverage Book (Hodder Arnold H&S, 1995) ISBN 0340604840 Fine G A — Kitchens: Culture of Restaurant Work (University of California Press, 1996) ISBN 0520200780 Gillespie C and Cousins J (editor) — European Gastronomy into the 21st Century (Butterworth-Heinemann, 2001) ISBN 0750652675 Robinson J (editor) — The Oxford Companion to Wine (Oxford University Press, 1999) ISBN 019866236X Simon J — Wine with Food: The Ultimate Guide to Matching Wine with Food for Every Occasion (Mitchell Beazley, 1999) ISBN 1840001798 Telfer E — Food for Thought, Philosophy and Food (Routledge, 1996) ISBN 0415133823 Whit W C — Food and Society: A Sociological Approach (General Hall, 1995) ISBN 1882289374 Further reading Caterer and Hotelkeeper (Reed Business Information) Food and restaurant guides General food and drink magazines Hospitality (Reed Business Information) Hotel and Restaurant Magazine (Quantum) Menus, wine and drink lists Restaurant Magazine (The Restaurant Game) Voice of the BHA (British Hospitality Association)

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Video/DVD Many of the television ‘fly-on-the wall’ documentaries are well suited to discussions on food and beverage operations. There are also numerous topical food programmes, including those presented by celebrity chefs, that will lend extensive support to the delivery of this unit. Websites www.askachef.com Ask a Chef website — online resource containing recipes, message boards and the opportunity to ask a chef any questions BBC food pages British Dietetic Association Caterer and Hotelkeeper website one-stop website for hoteliers University of Reading’s food law website Restaurants and Institutions magazine website Foodservice World International Hotel and Restaurant Association Into Wine website British Nutrition Foundation The Webtender — an online bartender

www.bbc.co.uk/food www.bda.uk.com www.caterer.com www.ehotelier.com www.foodlaw.rdg.ac.uk www.foodservice411.com/rimag www.foodserviceworld.com www.ih-ra.com www.intowine.com www.nutrition.org.uk www.webtender.com

Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit. Websites often make reference to other internet information sources. These resources should be used with caution.

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Unit 11:
Learning hours: NQF Level 5:

Conference and Banqueting Management
60 BTEC Higher National — H2

Description of unit
The aim of this unit is to encourage the learner to investigate and develop an appreciation of the particular needs of clients within the conference and banqueting sector. This unit considers the operational and planning considerations which are specific to this sector of hospitality. This unit is common to more than one Higher National qualification. Learners must ensure that their evidence relates to the sector they are studying.

Summary of learning outcomes
To achieve this unit a learner must: 1 2 3 4 Examine the range of strategic and operational issues Evaluate food production and service Analyse ergonomic considerations Evaluate administrative procedures.

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client and guest evaluation procedures. types of event. Hazard Analysis Critical Control Point (HACCP). change of air rates. pre-prepared. production and service capabilities 3 Ergonomic considerations Space utilisation techniques: seating plans/room layout designs to accommodate guests. demands on floor space. heating. budget projections. open days. multi-functional leisure centres. comfort. air-conditioning Audio-visual: lighting. critical path analysis (CPA) for staffing and design considerations. full). marketing implications. modern partie system Food production styles: eg banquet. stages in the food production process Food and beverage service styles: eg banquet service. alcoholic. traditional partie system. beverage service. room design. advertising. nonalcoholic On and off-site considerations: equipment hire. video projections. computer-aided design packages (CAD) Quality of environment: minimum and maximum space/floor occupancy. health and safety legislation eg Health and Safety at Work Act 1974 (HASAW). required profit margins Performance and quality: evaluation and review techniques. legal requirements. French/Royal Household. profit realisation. special effects. appropriate locations. image. space allocation Function etiquette and protocol: religious and cultural guidelines. transport. services and facilities required Planning techniques: decision-making. sound. discounting initiatives. vacuum packaging. family service. computer disc presentations. events diary. protocol appropriate to different occasions. room plans. hygiene regulations. lay-up styles. formal dinners. sound technology 4 Administrative procedures Operational procedures: function sheets. information gathering. space realisation. venue appraisal. fork. appropriate venues. licensing law implications. style. lighting technology. full silver service. cook-chill. mailing-lists 112 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . ventilation.Content 1 Strategic and operational issues Diversity of venues: eg conference centres. specific conference and banqueting facilities within hotels. seating plans. buffet presentation (finger. entertainment required Menu planning: composition guidelines. quality. closed loop evaluation methods 2 Food production and service Food production systems: eg cook-freeze. internal and external documentation. weddings. staff utilisation. role of master of ceremonies Marketing: material production.

2 Evaluate food production and service • • 3 Analyse ergonomic considerations • • 4 Evaluate administrative procedures.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Examine the range of strategic and operational issues • • describe the diversity of venues used for conference and banqueting events plan. implement and analyse the appropriate planning techniques for a given conference or banqueting event and evaluate appropriate performance and quality review techniques at the end evaluate the suitability of a range of food production systems and styles and food and beverage service styles for a given conference or banquet compare on and off-site considerations and analyse the key menu planning considerations for a range of conference and banqueting events apply space utilisation techniques to a given conference or banqueting event evaluate influences which affect the quality of the environment and analyse the range of audio-visual techniques used for a given conference or banqueting event explain operational procedures for a given conference or banqueting event analyse the implications of function etiquette and protocol for conference or banqueting events evaluate the marketing of a given conference or banqueting event. • • • BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 113 .

Visits to such operations. Assessment Evidence of outcomes may be in the form of assignments. They may also have the opportunity. to discuss with clients different aspects of their needs and how these needs have been met. at unit level or at outcome level. It is strongly recommended that when learners are delivering presentations. Case study materials will also be useful to highlight key issues or to explore problem areas that learners may not otherwise experience. Tutors should also be aware of the value of input from specialist providers of conference and banqueting services. during and after an event. regulatory. Links This unit provides and can be linked successfully with • • • • • • • • • • Unit 4: Food and Beverage Operations Unit 9: Hospitality Operations Management Unit 12: Contract and Event Management Unit 15: Marketing. LCD projectors. before. case studies. presentation software. Visits to commercial operations of different types and sizes will add currency and vocational realism to the delivery of the unit. This unit will be more relevant if it is delivered following a period of work experience where the learner has had exposure to a conference and/or banqueting operation. The delivery of this unit will also be enhanced by a visit from external speakers such as conference and/or banqueting manager. with the approval of the operator.Guidance Delivery A practical approach should be adopted using simulated exercises. and/or projects. This unit links to the following Management NVQ units: B1: Develop and implement operational plans for your area of responsibility B8: Ensure compliance with legal. These may be set during periods of work experience within a conference and/or banqueting environment. will enable learners to observe the varied aspects of conference and banqueting operations from an operational perspective. ethical and social requirements E1: Manage a budget E2: Manage finance for your area of responsibility E5: Ensure your own action reduce risks to health and safety E6: Ensure health and safety requirements are met in your are of responsibility 114 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . research-driven assignments or case-studies. Learning and assessment can be across units. they have access to the latest technological equipment eg laptop computers.

and the use of relevant software applications. 1998) ISBN 0750632860 Kinton R. some drawn from the trade press. Stone S and Lockwood A — Food and Beverage Management (ButterworthHeinemann. 2002) ISBN 0582452716 Davis B. 1995) ISBN 0749417994 Cousins J.• • • • • F9: Build your organisation’s understanding of its market and customers F12: Improve organisational performance. Ceserani V and Foskett D — Theory of Catering (Hodder Arnold H&S. as well as access to the internet. Support materials Books Callow J — The Sportsworld Guide to Corporate Hospitality (Kogan Page. 1998) ISBN 0750640995 Teare R. are a necessary resource. Learners will need access to a library with a variety of texts and journals associated with conference and banqueting operations. This unit also links with the following blocks of the HCIMA Corpus of Knowledge: OP OP04: Food and Beverage Skills and Knowledge OP07: Managing Food Production Operations OP08: Managing Food and Beverage Service. 1996) ISBN 075062812X Further reading Caterer and Hotelkeeper (Reed Business Information) Conference and Banqueting Croner’s Catering Magazine (Croner Publications) Hospitality (Reed Business Information) Hospitality Matters (British Hospitality Association) Hospitality Review (Threshold Press — published quarterly) BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 115 . Resources It is important for centres to develop supporting relationships with local commercial providers. 1994) ISBN 0340595124 Lillicrap D — Food and Beverage Service (Hodder Arnold H&S. Case study materials. Foskett D and Gillespie C — Food and Beverage Management (Longman. 1992) ISBN 0304325058 Waller K — Customer-centred Performance Improvement for Food and Beverage Operations (Butterworth-Heinemann. 1999) ISBN 0340738103 Kotas R and Jayawardena C — Profitable Food and Beverage Management (Hodder Arnold H&S. These should be used for visits and as a source of visiting speakers. 2002) ISBN 0340847034 Shone A — The Business of Conferences: A Hospitality Sector Overview for the UK and Ireland (Butterworth-Heinemann. Adams D and Messenger S — Managing Projects in Hospitality Organizations (Thomson Learning.

business meeting venues.uk www.globalnet. venue search.uk www.org.getfreemag.com) Restaurant Magazine (The Restaurant Game) Voice of the BHA (British Hospitality Association) Websites www.co.sounds-commercial.uk/~cvs/cvs Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit. 116 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .uk www.uk British Association of Conference Destinations (BACD) — provides event organisers with an impartial venue-finding service throughout the British Isles British Hospitality Association Caterer and Hotelkeeper website Conference Search website free venue finding service for the UK.co. Websites often make reference to other internet information sources.caterer.org.com www.conferencesearch.co. These resources should be used with caution.bha-online. conference venue finding Conference Venue Search website www.Hospitality Year Book (HCIMA) Hotel and Restaurant Magazine (Quantum) Hotels (official journal of the International Hotel and Restaurant Association — an online copy is available from www.bacd.users.

Summary of learning outcomes To achieve this unit a learner must: 1 2 3 Investigate the strategic issues which affect decision-making Explore the operational issues which affect the success of contract and event management Appreciate the financial processes involved in tendering and implementation. This unit will address the scope of strategic. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 117 .Unit 12: Learning hours: NQF Level 5: Contract and Event Management 60 BTEC Higher National — H2 Description of unit The aim of this unit is to investigate the extent and scope of the contract and event sector of the hospitality industry. operational and financial decisions which affect the success and development of this sector. The learner will appreciate the services and products within this diverse sector. and will recognise those factors which optimise management and business performance.

HR manager. job skills and tasks. hotel services. lighting and sound Marketing and sales issues: product placement. security. school meals. conference centres. scheduling. service quality. cleaning. reception. artiste/agent) Type and level of service: suitability of menu design. entertainment. arts and entertainments. legislation affecting transportation of cook-chill. delivering and storage systems: suitability of systems for different types of contract and event catering Client and contractor relationship: interpersonal skills. casual staff. training Customer issues: service. private functions Types of event and contract service provision: food and beverage services. timing. facilities management. linen and laundry. cookfreeze food materials 118 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . full-time or part-time employees. florist. service styles. decision-making. location and outdoor events. maintenance. administration. work patterns. product knowledge. restaurant/bar manger. component elements of the event. banqueting. AV technician. staffing. liaison with internal/external providers (executive chef. negotiating. front office. product quality. decoration. safety and hygiene: standards of equipment. utensils and supplies available. space layout. measurement of quality 2 Operational issues Elements of project management: action planning. market share. merchandising. type of food service system for a particular contract and event catering situation Purchasing. problems with catering ‘off site’. administration. needs and expectations. purchasing.Content 1 Strategic issues Diversity of sector: employee catering. interface skills. human resource services Component elements of the contract/event: menu design. client liaison. bargaining during the contract and event Health. worker:management ratio. targeting Human resource issues: workforce. accommodation services. food and beverage service style. hospital catering. client and contractor relationship Quality issues: standards of service.

profit generation. bidding for contracts. acquisitions and mergers.3 Financial processes Contracts: nature of contracts. negotiating contracts. profit contracts Corporate targets: management targets. competitive tendering. writing specifications. economies of scale. nil profit. quality targets BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 119 . financial targets. non-profit contracts. business expansion targets. contract law. business performance targets. subsidies Business generation: tendering. breach of contract Financial issues: budget setting and targets. satisfaction of current contracts. opportunities for expansion. fulfilling contract requirements. competitiveness.

human resource issues. delivering and storage systems associated with different types of contract and event catering explain the importance of a good client and contractor relationship to ensure successful contract and event catering explain the health. • • • • 120 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . safety and hygiene problems which can affect the operational success of contract and event catering explain the process involved in drawing up contracts describe the financial issues which affect the implementation of a contract explain the process of business generation within contract and event management evaluate business success and achieving corporate targets in corporate and event management.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Investigate the strategic issues which affect decisionmaking • identify the complex diversity of the contract and event catering sectors. • • 2 Explore the operational issues which affect the success of contract and event management • • • • • 3 Appreciate the financial processes involved in tendering and implementation. including the different types of event and contract service provision describe the component elements of the contract and event describe the strategic issues affecting decisionmaking including marketing and sales issues. customer issues and quality issues explain the elements of project management which are necessary to ensure effective contract and event management describe the type and level of service associated with a range of contract and event catering occasions explain the purchasing.

presentation software. case studies and/or projects set during periods of work experience in the contract and event management sectors.Guidance Delivery Wherever possible a practical approach should be adopted using hands-on exercises. It is strongly recommended that when learners are delivering presentations. This unit links to the following Management NVQ units: A3: Develop your personal networks B8: Ensure compliance with legal. at unit level or at outcome level. researchdriven assignments or case-study scenarios. Links This unit provides and can be linked successfully with: • • • • • • • • • • • • • Unit 4: Food and Beverage Operations Unit 11: Conference and Banqueting Management Unit 15: Marketing Unit 23: Financial Management. Learning and assessment can be across units. As a result much of the evidence for this unit may be accumulated by learners building a portfolio through work experience. LCD projectors. assignments. This unit will also benefit from a visit from an external speaker such as a contract catering manager or event management organiser. Assessment Evidence of outcomes may be in the form of tutor-led tests. regulatory. The relevance of this unit will be greatly improved if it is delivered following a period of industrial work experience for those learners with no previous knowledge of the contract and event management sector of hospitality. they have access to the latest technological equipment eg laptop computers. ethical and social requirements D2: Develop productive working relationships with colleagues and stakeholders E1: Manage a budget E2: Manage finance for your area of responsibility E3: Obtain additional finance for the organisation E5: Ensure your own action reduce risks to health and safety E6: Ensure health and safety requirements are met in your area of responsibility E7: Ensure an effective organisational approach to health and safety BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 121 .

Support materials Books Allen J — The Business of Event Planning: Behind the Scenes Secrets of Successful Special Events (John Wiley & Sons. 1998) ISBN 0582357063 Further reading Caterer and Hotelkeeper (Reed Business Information) Cornell Quarterly Croner’s Catering Magazine (Croner Publications) Current Awareness Bulletin for Hospitality Management (HCIMA — published quarterly) Hospitality (Reed Business Information) Hospitality Matters (British Hospitality Association) 122 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . Allen J and O’Toole W — Festival and Special Event Management (Jacaranda Wiley. 2004) ISBN 1932156844 Watt D — Event Management in Leisure and Tourism (Longman. 2002) ISBN 047083188X Allen J — Event Planning Ethics and Etiquette: A Principled Approach to the Business of Special Event Management (John Wiley & Sons. as well as access to the internet. 2001) ISBN 0750647965 Callow J (editor) — The Sportsworld Guide to Corporate Hospitality (Kogan Page. 2003) ISBN 0470832606 Bowdin G et al — Events Management (Butterworth-Heinemann. 1992) ISBN 0304325058 Thoren-Turner K — Start Your Own Event Planning Business (Entrepreneur Press. 1999) ISBN 0471339342 Teare R (editor) — Managing Projects in Hospitality Organizations (Thomson Learning.• • • • F9: Build your organisation’s understanding of its market and customers F10: Develop a customer focused organisation. Case study materials. Learners will need access to a library with a variety of texts and journals associated with contract and event management operations. and the use of relevant software applications. These should be used for visits and as a source of visiting speakers. are a necessary resource. Resources It is important for centres to develop supporting relationships with local commercial providers. 2004) ISBN 1551803674 Goldbatt J J — Special Events: The Art and Science of Modern Event Management (Van Nostrand Reinhold. This unit also links with the following blocks of the HCIMA Corpus of Knowledge: OP29: Managing Catering and Multiple Service Contracts OP36: Special Events Management. 1997) ISBN 0442022077 McDonnell I. 1995) ISBN 0749417994 Foster-Walker M and Lemaire C — Start and Run an Event Planning Business (Self-Counsel Press. some drawn from the trade press.

co.users.uk British Association of Conference Destinations (BACD) British Hospitality Association Caterer and Hotelkeeper website Conference Search website Local Authority Caterers Association People 1st (formerly Hospitality Training Foundation) Sodhexo — provider of food and management services free venue finding service for the UK.co.uk www.caterer.uk www.sodexho.co.org.laca. conference venue finding Conference Venue Search website www.com www. business meeting venues. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 123 .people1st.Hospitality Review (Threshold Press — published quarterly) Hospitality Year Book (HCIMA) Hotel and Restaurant Magazine (Quantum) Hotels (official journal of the International Hotel and Restaurant Association — an online copy is available from www.co.uk www.sounds-commercial.globalnet.uk www. venue search.conferencesearch.bha-online.com) Restaurant Magazine (The Restaurant Game) Voice of the BHA (British Hospitality Association) Websites www.bacd. These resources should be used with caution.co.uk www.uk www.co.org.getfreemag. Websites often make reference to other internet information sources.uk/~cvs/cvs Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.

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knowledge and techniques learned in other units to its unique situations. Learners will explore the current structure of the licensed trade. Learners must ensure that their evidence relates to the sector they are studying. It provides learners with both the theoretical and practical skills required to pursue a career in the licensed trade. They will examine issues relating to the design. They will then undertake and review a case study based on a local operation and provide feedback to the owner/manager. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Define the current structure of the licensed trade Examine the design.Unit 13: Learning hours: NQF Level 5: On-Licensed Trade Management 60 BTEC Higher National — H2 Description of unit This unit will allow the learner simultaneously to examine this specialist sector of the hospitality industry and to apply the principles. This unit is common to more than one Higher National qualification. covering different types of agreements and licensed premises. development and operation of on-licensed premises Develop a marketing strategy for on-licensed premises Undertake and review a case study of an on-licensed premises development. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 125 . development and operation of licensed premises and aspects of marketing.

community. planning authorities. market penetration Sales: merchandising and promotional activities. payback. retail and operating cost analysis. country. Point of Sale (POS) materials. personnel policies. feedback to owner/manager 126 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . current regulatory constraints Systems: eg staffing structure. Threats (SWOT) analysis. safety. stock and cash control systems Financial investment: eg wholesale and incremental project analysis. targets. liquor. yield Evaluate: types of activities undertaken. ergonomics. Amusement with Prizes (AWP) and Amusement with Skills (AWS) Stock and cash control: Electronic Point of Sale (EPOS) systems. company or brewer. social and legislative history Agreements: freehold. back bar design 4 Case study Development project: negotiate and agree with relevant people a development project. timescales. risk analysis Product development: food. licensing justices. difficulties. objectives. resources to be used Focus: food. techniques used. the police. leasehold. Weaknesses. benefits. town houses. customer and workflow. provision for family areas (indoor/outdoor) Regulatory constraints: licensing law. retention 3 Marketing strategy Marketing skills application: market research. resources. economic use of space. health authorities. development and operation Design: interior and exterior design. themed. beverage. external. branded pubs 2 Design. tenancy Future developments: national. objectives. Opportunities. Strengths. Return on Capital Employed (ROCE). trend identification. associated integrated software and paper systems Staffing: structures. weights and measures.Content 1 Current structure Brewing and the licensed trade: economic. EU influences Types of licensed premises: family. games. training. discounted cash flow. interpersonal relationships. timescales. entertainment (consistent with target market) Design: eg internal. recruitment. target market identification.

2 • • • • 3 Develop a marketing strategy for on-licensed premises Undertake and review a case study of an on-licensed premises development. systems and financial investment evaluate the project against original objectives. design. liquor and entertainment products for a specific type of public house design staffing structure and a training programme for a specific type of public house carry out a comprehensive market research exercise for licensed premises plan and promote sales on site agree a development project.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Define the current structure of the licensed trade Examine the design. • • • • • 4 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 127 . identifying appropriate control systems detail the constraints upon any design and development activity identify appropriate food. targets. social and legislative pressures that have created the present structure of the licensed trade and that might determine its future design the production and commercial areas — interior and exterior — of a public house. timescales and resources to be used. including a development strategy outline the product development area. development and operation of on-licensed premises • describe the economic.

LCD projectors. such as national chains of family pubs. presentation software. small privately-owned operations. they have access to the latest technological equipment eg laptop computers. The opportunity to develop a ‘live’ case study — based on on-licensed premises in need of redevelopment — may be provided by a local brewing or pub company. which may include representatives from industry such as visiting speakers or owners/managers of premises involved in case study development. 128 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . Tutors and learners will initially need to share a common definition of the trade. Data generated will enable learners to negotiate a suitable case study with a local commercial operation. Further considerations that learners should make include regulatory constraints. Presentations by specialists or owners who have had experience of such constraints will add vocational currency and highlight unique aspects that learners may not otherwise come across. Access to operations implementing Amusement with Prizes (AWP) and Amusement with Skills (AWS) will establish the issues that must be addressed by organisations wishing to offer such features.Guidance Delivery This unit addresses management issues for licensed trade operations. Overall. which must relate specifically to issues addressed by the content of the unit. as a way of highlighting many of the issues addressed within the unit. Learners should also produce a formal report that reflects the nature of the unit. the delivery of the unit should include trips to breweries and appropriate licensed premises that demonstrate current trends and innovative approaches to trading. The two types of evidence may usefully be integrated. which again can be supported by visiting speakers. Learners should agree the focus of the study with the tutor and the owner/manager. Based on this. Support from local brewers. which may have links to marketing departments and feedback from customers. pub management companies and licensed trade organisations will develop the ideas generated and provide a complete picture of the current state of the licensed trade industry. night-clubs and so on. but should be addressed here within the specific content of the licensed trade. They should explore design features. learners would need to give a presentation of a complete development project to a joint academic and industry panel. Contributions from national organisations may provide access to corporate design policies. Substantial case study material will also address aspects that learners may not otherwise experience. It is strongly recommended that when learners are delivering presentations. Small discussion groups followed by feedback will begin to outline the structure. Tutors should ensure learners experience different characteristics of licensed premises. Assessment Evidence of outcomes may be in the form of presentations to a group. Marketing principles are linked with other units within the programme. The unit enables learners to consider issues beyond the operation of licensed premises.

Trade journals and newspapers should be made available to all learners. regulatory. Learners will need access to a library with a variety of texts associated with the licensed trade as well as access to the internet. These premises should provide access to the latest ICT capacity supporting the licensed trade industry. notably: • • • • • • • • • • • • • • • • • • • • • • • • Unit 9: Hospitality Operations Management Unit 15: Marketing Unit 19: Facilities Management Unit 23: Financial Management. and the use of relevant software applications. This unit links to the following Management NVQ units: B1: Develop and implement operational plans for your area of responsibility B2: Map the environment in which your organisation operates B3: Develop a strategic business plan for your organisation B4: Put the strategic business plan into action B8: Ensure compliance with legal.Links This unit links the learner’s knowledge and understanding of the licensed trade sector of the hospitality industry with several other units in the programme. ethical and social requirements D4: Plan the workforce D7: Provide learning opportunities for colleagues E1: Manage a budget E2: Manage finance for your area of responsibility E6: Ensure health and safety requirements are met in your area of responsibility E7: Ensure an effective organisational approach to health and safety F1: Manage projects F2: Manage a programme of complementary projects F3: Manage business processes F4: Develop and review a framework for marketing. This unit also links with the following blocks of the HCIMA Corpus of Knowledge: OP04: Food and Beverage Skills and Knowledge OP07: Managing Food Production Operations OP08: Managing Food and Beverage Service OP33: Licensed Retail Management OP38: Statutory Regulations and Legal Requirements. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 129 . Resources Access to a sufficient number of commercial operations to sustain the delivery of the unit is essential.

org. Kaushill S and Kamra K (editor) — Hospitality: Operations and Management (AH Wheeler.camra.hospitalitynet. Stone S and Lockwood A — Food and Beverage Management (ButterworthHeinemann. 2002) ISBN 0749438460 Cousins J. Ritchie C and Roberts A — Public House and Beverage Management: Key Principles (Butterworth-Heinemann. 1998) ISBN 0750632860 Flynn M. 1999) ISBN 0951793659 Further reading Caterer and Hotelkeeper (Reed Business Information) Croner’s Catering Magazine (Croner Publications) Hospitality (Reed Business Information) Voice of the BHA (British Hospitality Association) Websites www.org British Hospitality Association Campaign for Real Ale Caterer and Hotelkeeper website Hotel and Catering International Management Association Hospitality Net 130 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . 1994) ISBN 0304329223 Kotas R and Jayawardena C — Profitable Food and Beverage Management (Hodder Arnold H&S. 1999) ISBN 0304704725 Bruning T and Blyth D (editors) — The Publican’s Handbook (Kogan Page. 1994) ISBN 0340595124 Malison S — The Fundamentals of Hospitality Marketing (Thomson Learning.caterer. 2000) ISBN 0826448321 Mill R C.org. 2000) ISBN 0750646780 Forsyth P — Maximising Hospitality Sales: How to Sell Hotels.com www.org. 1994) ISBN 0471285684 Waller K — Customer-centred Performance Improvement for Food and Beverage Operations (Butterworth-Heinemann.hcima. Venues and Conference Centres (Thomson Learning.uk www.bha-online.uk www. 2000) ISBN 8175441984 Rutherford D (editor) — Hotel Management and Operations (John Wiley & Sons. 1999) ISBN 0304704288 Johns N and Edwards J S — Operations Management: Resource Based Approach for the Hospitality and Tourism Industries (Thomson Learning. Foskett D and Gillespie C — Food and Beverage Management (Longman. 1996) ISBN 075062812X WSET — Behind the Label (Wine and Spirit Education Trust.Support materials Books Boella M and Pannett A — Principles of Hospitality Law (Thomson Learning.uk www. 2002) ISBN 0582452716 Davis B.

uk www.www.co.people1st. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 131 .org.wset.riph.uk www. Websites often make reference to other internet information sources.uk People 1st (formerly Hospitality Training Foundation) Royal Institute of Public Health Wine and Spirit Education Trust Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit. These resources should be used with caution.co.

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sports.Unit 14: Learning hours: NQF Level 5: People Management 60 BTEC Higher National — H2 Description of unit This unit introduces learners to the techniques concerned with the management of people within service industries. The unit recognises the critical role that managing people has in the effectiveness and efficiency of an organisation. This unit is common to more than one Higher National qualification. travel. such as hospitality. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 133 . leisure and recreation. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Explain the processes and procedures involved in people management Investigate working relationships within a services industry context Evaluate methods of managing and developing human resources Investigate industrial relations and legislation within the employment relationship. The unit provides learners with the opportunity to examine the various practices. tourism. procedures and constraints that influence the management of people within a work environment. Learners must ensure that their evidence relates to the sector they are studying.

the labour market. pensions. fractional posts. current occupational standards. job enlargement. team rewards Benefits: for the individual eg motivation. methods. personnel specifications. skills shortages. supporting team members. monitoring and assessing performance. well-motivated staff. consultant. demographic issues. advertising. motivating individuals/teams Training: techniques. operating within constraints. qualifications framework. organised. deployment and monitoring of employees. use of part-time and older employees Recruitment and selection: job descriptions. in-house. induction. short-term. voluntary (not-for-profit) sectors 2 Working relationships Relationships: teams eg ad hoc. market conditions. job satisfaction. recruitment and selection. encouraging individuals. subordinate Lines of authority and communication: within the organisation. seasonal. promotions. craft. hierarchical eg managerial. management development. needs analysis and evaluation. achieving organisation targets. future needs Appraisal and development: schemes. company share schemes. supervisory. employee benefits.Content 1 Processes and procedures Manpower planning: process. sports. incentive schemes. employee involvement. pride. recreational industries. creating a cohesive workforce. external qualifications. long-term. increase in skilled staff. travel. intelligence. sub-contracted. job enrichment. improved results due to increase in quality. managerial. tourism. peers. associated legislation Services industry context: eg hospitality. responsibilities Objectives: induction. public. preparing employees for progression. training and development. anti-discrimination. meeting financial targets 3 Managing and developing human resources Motivation: theories. matching organisational needs with employee potential Reward systems: pay structures. labour turnover. recruitment sources. cost implications. sickness benefit. performance related pay. outworking. managing poor or ineffective performance. for the organisation eg qualified staff. relevant legislation eg equal opportunities. individuals. managing tensions and conflict Managing sub-contractors: negotiating targets.and off-the-job. deadlines and performance standards. within the team Roles: operative. medical insurance. personality Contracts: types eg full/part-time. estimating manpower requirements. leisure. contracted-out. private. flexible staff 134 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . interviewing techniques. on. selection tests eg psychometric.

retirement Legislation: UK and EU employment legislation eg Sex Discrimination Act 1975. pay. Race Relations Act 1976. first aid requirements. Equal Pay Act 1970. the role of ACAS (Advisory. working from home) BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 135 . unfair dismissal. resignation. constructive dismissal. right to trade union membership Employment practices: disciplinary and grievance procedures. TUPE (1981). implications of the Working Time Regulation. legislation relating to harassment.4 Industrial relations and legislation Contractual regulations: employment contract. arbitration procedures. maternity/paternity issues. the role of trade unions. headhunting staff Termination of employment: types of dismissal. disabled provisions. redundancy. hours. conditions. flexible employment practices eg job share. appeals. disciplinary/grievance interviews. Conciliation and Arbitration Service). collective bargaining. job restructuring. Rehabilitation of Offenders Act 1974. codes of practice. employment tribunal systems.

2 Investigate working relationships within a services industry context • • • • • 3 Evaluate methods of managing and developing human resources • • • • 4 Investigate industrial relations and legislation within the employment relationship.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Explain the processes and procedures involved in people management • • • explain how workforce planning is used to assess staffing requirements explain how the general employment environment affects workforce planning within an organisation demonstrate procedures and a range of selection techniques that enable effective recruitment explain the factors that influence working relationships examine lines of authority within a given organisation and explain their purpose discuss roles and responsibilities of employees within a given organisation explain the relevance and objectives of working relationships within an organisation explain the factors to be considered when employing sub-contractors explain the importance of employee motivation and involvement evaluate a range of training techniques employed within a services industry context explain the benefits of training and development to the organisation and the individual explain the role of appraisal and management development schemes within the organisation describe contractual regulations of employment describe at least two recognised employment practices that contribute to effective people management explain the constraints imposed by legislation on termination of employment examine the main features of current employment legislation. • • • • 136 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .

tourism. tourism. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 137 . Whilst a practical approach to this unit is desirable. leisure and recreational industries. including hospitality. As learners are dependent on gathering sensitive information from commercial operations. travel. all role-play exercises. A practical approach should be adopted with learners encouraged to seek their own evidence from organisations which they are in contact with. role-play exercises. Work experience gained through industrial placement or part-time employment would help learners understand people management in an operational environment. sports. Tutors should be aware of the context in which they are delivering the unit and ensure that examples and support materials (eg recruitment and selection documentation.Guidance Delivery This unit can be delivered in a wide variety of contexts. sports. leisure or recreation. Evidence should be from real situations where possible. examples of relevant legislation. Assessment Evidence of outcomes may be in the form of assignments. Visits to commercial operations and talks by guest speakers will add currency and vocational depth. tutors should ensure that contacts and appropriate briefings are made with cooperative organisations well in advance. travel. helping to consolidate the learners’ overall learning. it should not be at the expense of a sound theoretical base. case studies) are relevant. such as hospitality. Where examples are cited. Examples include: • • • • • • Unit 1: The Contemporary Hospitality Industry Unit 2: The Developing Manager Unit 3: Customer Service Unit 4: Food and Beverage Operations Unit 5: Rooms Division Operations Unit 7: Industry Experience. A planned integrated assignment encompassing several overlapping outcomes in other units would be particularly beneficial. learners should be coached to identify practical issues (eg levels of staff sickness or turnover) and theoretical concepts (eg models for motivating staff). Links This unit links with a range of other units. To ensure maximum realism and relevance. case studies. examples and case studies should be presented in the context of a relevant services industry. staff handbooks. particularly those with a focus on the management of people. Alternative forms of evidence might include correspondence and research with actual organisations or individuals in relevant service industries. Work experience gained through industrial placement or part-time employment would help learners understand people management in an operational environment. examinations or practical exercises using peer groups. codes of practice.

regulatory. 1999) ISBN 0340704810 Gilmore S A — Cases in Human Resource Management in Hospitality (Prentice Hall. Maxwell G and Watson S — Human Resource Management: International Perspectives in Hospitality and Tourism (Thomson Learning. Other sources of information can be provided by external organisations eg Advisory. Tenth Edition (Heinneman Educational. 2004) ISBN 0131119834 Goldsmith A and Nickson D — Human Resource Management for Hospitality Services (Thomson Learning. 2000) ISBN 0748754660 Corbridge M and Pilbeam S — Employment Resourcing (FT Prentice Hall. Conciliation and Arbitration Service (ACAS) and the Chartered Institute of Personnel and Development (CIPD). It is advisable that learners have access to personnel software so that they can familiarise themselves with the processes and issues involved. Support materials Books Barker D and Padfield C — Law Made Simple. ethical and social requirements B9: Develop the culture of your organisation B11: Promote diversity in your area of responsibility B12: Promote diversity in your organisation. 1998) ISBN 0273625276 D’Annunzio-Green N. 2002) ISBN 0826457657 Denham P. 1992) ISBN 0749407840 Boella M J — Human Resource Management in the Hospitality Industry (Nelson Thornes.This unit also links to the following Management NVQ units: • • • • • • • • • • B5: Provide leadership for your team B6: Provide leadership in your area of responsibility B7: Provide leadership for your organisation B8: Ensure compliance with legal. 1998) ISBN 0750639148 Bland M and Jackson P — Effective Employee Communications (Kogan Page. Otter R and Martin J — Law: A Modern Introduction (Hodder Arnold H&S. such as data protection. 1997) ISBN 1861520956 138 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . software packages and appropriate management games can be used to support and enhance the delivery of this unit. This unit also links with the following blocks of the HCIMA Corpus of Knowledge: OP15: Human Resource Management OP16: Training and Developing Others OP38: Statutory Regulations and Legal Requirements. Resources Videos.

gov.uk www.cipd.org.uk www. Websites often make reference to other internet information sources. Taylor S and Hall L — Human Resource Management (FT Prentice Hall.co.co.Hollinshead G.uk www.cbi. These resources should be used with caution.co. Examples include Managing Problem People.uk a business and economics service for learners and tutors Confederation of British Industry Chartered Institute of Personnel and Development Department for Education and Skills Investors in People Trades Union Congress Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit. 1998) ISBN 0273687131 Further reading Human Resource Management Journal (The Eclipse Group) People Management (Chartered Institute of Personnel and Development/Personnel Publications) Video/DVD Companies such as Video Arts produce a variety of videos which may be useful in covering human resource management topics. 1998) ISBN 0273639102 Riley M — Human Resource Management in the Hospitality and Tourism Industry: Guide to Personnel Management in the Hotel and Catering Industries (Butterworth-Heinemann. 1999) ISBN 013209164X Maund L — Understanding People and Organisations: Introduction to Organisational Behaviour (Nelson Thornes. 1997) ISBN 0748724044 Mullins L — Management and Organisational Behaviour (FT Prentice Hall.videoarts.org. 1996) ISBN 0750627298 Torrington D.ac. Team Spirit? and Where There’s a Will. Further details and catalogues are available from: Video Arts 6–7 St Cross Street London EC1N 8UA www.uk www.dfes. Nicholls P and Tailby S — Employee Relations: A Contemporary Perspective (FT Prentice Hall.tuc.investorsinpeople. 1999) ISBN 027362525X Jerris L — Human Resources Management (Pearson US Imports.uk www. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 139 .bized.uk Websites www.

140 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .

including hospitality. The unit aims to equip learners with knowledge and understanding of the key factors affecting marketing environments and the role of marketing in different sectors of relevant service industries. Learners must ensure that their evidence relates to the sector they are studying. travel. Learners will investigate marketing in the context of one of today’s competitive service industries. This unit is common to more than one Higher National qualification.Unit 15: Learning hours: NQF Level 5: Marketing 60 BTEC Higher National — H2 Description of unit The aim of this unit is to introduce learners to the key concepts and functions of marketing as they apply to services industries. tourism. leisure. The focus of this unit is initially on the concepts of marketing. and recreation. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 141 . sports. moving on to the functional and operational aspects of marketing as the unit progresses. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Investigate the concepts of marketing in a services industry context Analyse the role of the marketing mix Evaluate the components of the promotional mix Analyse the marketing cycle in a services industry environment.

development processes. private. price setting considerations. environmentalism. product strategy/mix. efficiency/effectiveness. competition-based. pressure groups. Porter’s competitive forces Consumer markets: central role of the customer. lifecycle stage. value-based. price adjustments. cost/benefits. intermediaries. competitor orientation. pressure groups Services industry context: eg hospitality. weaknesses. strengths. customer satisfaction/retention. gender Ethics and social responsibility: sustainability. customer needs. programming. service quality. variable. physical distribution and logistics. behavioural. social audit. technical (PEST) analysis. opportunities and threats (SWOT) analysis. changing emphasis of marketing Marketing environment: micro environment the company. social. economic. quality. policy eg cost-plus. consumer orientation (internal and external). public relations. break-even.Content 1 Concepts of marketing Core concepts: definition of marketing. political. people. society. ethics 142 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . features/benefits. technology. macro environment demographics. segmentation bases eg geographic. local residents. customers. strategic/tactical marketing. culture. financiers. models and types of behaviour. franchising. legal. wants and demands. decision process. public policy. unique selling points (USPs). trends eg green issues. voluntary (not-for-profit) sectors 2 Marketing mix Marketing mix elements: nature and characteristics of products and/or services. product mix. test-marketing (simulated and controlled). recreational industries. the growth of consumerism. value and satisfaction. competition. value. tourism. owners. branding Place: distribution channels. reasons for growth. public. product and services markets. niche marketing. customer culture. long-term relationships Market segmentation: principles of segmentation. factors affecting pricing decisions eg demand elasticity. economy. lifecycle. ecology. relationship marketing. value chain. profitability. stakeholders eg suppliers. competitors. ethical issues Pricing: strategies eg skimming. competitor analysis. customer convenience and availability. impact of technology. travel. concept development and testing. legal and regulatory considerations. marketing as a business philosophy. vertical/horizontal integration. demographic. leisure. partnerships. packaging Products/services: characteristics. income. penetration. sports. third world issues. politics. targeting and positioning.

services and markets. branding and merchandising. sponsorship. budgetary considerations. new and existing products. the marketing research process. measuring current demand. methods. statistics. quality as an influence on customer perceptions Data collection and analysis: needs. published information. forecasting and demand measurement. tools. evaluation Communications: range of media eg television. samples. personal selling. online marketing. communication channels. costs. promotional-mix decisions. effective communications. defining the market. reasons for growth. methods. radio. secondary research eg internal records. analysis. monitoring and evaluating promotions Advertising: objectives. suitability for specific products. creating copy. evaluation eg objectives. frequency. and posters. costs and budgeting Campaign: format. newspapers. market information systems. reach. positioning of products and services. objectives. focus group. advertising and sales promotions. government publications. industry journals. magazines. surveys. evaluation 4 Marketing cycle Research and information: relevance. limitations. billboards. branding.3 Promotional mix Promotional mix: role eg public relations. evaluation Sales promotion: aims and objectives. location. interviews. wants. target market. primary research eg questionnaires. and outcomes BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 143 . timescales. revisions. services and markets Marketing plan: implementation. impact. qualitative/quantitative data.

using primary and secondary research methods and analyse and evaluate the resulting data analyse the suitability of a range of media for marketing an appropriate product or service evaluate the implementation of the marketing plan for an appropriate product or service. • • • • 144 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Investigate the concepts of marketing in a services industry context • • • • explain the core concepts of marketing for a relevant services industry assess the impact of the marketing environment on the industry explain the relevance of consumer markets in the industry identify and explain the rationale for developing different market segments explain the key components of the marketing mix and assess their importance to the industry analyse and evaluate a range of pricing strategies and policies in relation to the industry evaluate. the role of the promotional mix plan an advertising campaign for a services industry operation analyse the role that sales promotion and public relations play in promotional efforts explain the relevance of market research to services industry operations undertake market research for an appropriate product or service. using examples. 2 Analyse the role of the marketing mix • • 3 Evaluate the components of the promotional mix • • • 4 Analyse the marketing cycle in a services industry environment.

as well as profit and non-profit making organisations.Guidance Delivery This unit should be delivered in a sports. this should be achievable without undue difficulty. Learning and assessment can be across units. or by learners building a portfolio of evidence. Evidence could be at outcome level although opportunities exist for covering more than one outcome in an assignment. This should include subsequent analysis of their findings. but the recommendation is that centres plan to integrate this unit with others. Learners must also share a common understanding and definition of marketing and the relevant technical terminology. at unit level or at outcome level. point of sales materials. leisure and/or recreational context. It is important for learners to have practical experience of the marketing cycle. visits to organisations and residential opportunities to cover key sectors of the relevant services industry. They should include both private and public sectors of their industry. The assignments may focus on real problems or case studies. carrying out appropriate marketing research in a relevant services industry. Teachers should be aware of the implications of the context in which they are delivering the unit and ensure that examples and support materials eg brochures. Breadth of knowledge and understanding may be achieved by a combination of visiting speakers. The unit may be delivered as a stand-alone package. catalogues. Learners should be encouraged to ‘think marketing’ and to become aware of marketing in their everyday lives. leading to rationalised conclusions. processes and practices. every effort should be made to ensure that a practical. Although there must be a sound theoretical base for this unit. Visits to industry exhibitions will enable learners to make comparisons of promotional techniques used by exhibitors to support the delivery of outcome 4. case studies are relevant. leisure and/or recreational context. Case studies will enable learners to make comparisons of marketing opportunities and practices in different types of organisations and will support learning for outcomes 2. to enable learners to appreciate the differences between marketing services and marketing products as well as the management of intangibles. Learners should also have opportunities for peer and self-assessment in order to develop their skills in being responsible for their own learning and development. Assessment may consist of a combination of formative and summative assessments. Assessment Evidence of outcomes may be in the form of written or oral assignments or tests. Learners will need to have a sound appreciation of marketing strategy. industry-related approach is taken to delivery. They should examine marketing practices in a sport. As marketing underpins business operations. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 145 . 3 and 4. Moral and ethical issues and examination of different marketing trends in the relevant industry will encourage debate and exchange of ideas that will further develop learners’ understanding of marketing decision-making. This may be achieved by a combination of visiting speakers and visits to services industry operations to underpin currency and vocational relevance.

depending on the style of delivery and learning. 146 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .Links This unit can be linked to other units. ethical and social requirements C1: Encourage innovation in your team C2: Encourage innovation in your area of responsibility C3: Encourage innovation in your organisation E1: Manage a budget E2: Manage finance for your area of responsibility F1: Manage projects F3: Manage business processes F4: Develop and review a framework for marketing F9: Build your organisation’s understanding of its market and customers F12: Improve organisational performance. including use of the internet. Resources Tutors should have experience of working at a senior level in marketing and ideally within the relevant services industry. Upto-date journals are important for learners to follow current developments in this competitive. This unit also links with the following block of the HCIMA Corpus of Knowledge: OP14: Marketing. ever-changing industry. Learners must have access to a library and research facilities. including: • • • • • • • • • • • • • • • • • • • • Unit 3: Customer Service Unit 17: Quality Management Unit 20: External Business Environment Unit 21: Business Health Check Unit 22: Small Business Enterprise. Commercial operations within the relevant services industry should be approached to supply authentic material for analysis or to support the development of case studies. regulatory. This unit also links to the following Management NVQ units: B1: Develop and implement operational plans for your area of responsibility B2: Map the environment in which your organisation operates B3: Develop a strategic business plan for your organisation B8: Ensure compliance with legal.

2003) ISBN 186250511X Woodruffe H — Services Marketing (FT Prentice Hall. 2002) ISBN 0273657917 Christopher M. Third Edition (McGraw-Hill Education. 1999) ISBN 0471296791 Wearne N — Hospitality Marketing (Hospitality Press. 2002) ISBN 0471348856 Jobber D — Principles and Practice of Marketing. 2003) ISBN 0877785856 Brassington F and Pettitt S — Principles of Marketing (FT Prentice Hall. 1993) ISBN 0750609788 Hsu C H and Powers T — Marketing Hospitality (John Wiley & Sons. 1999) ISBN 013095991X Malison S — The Fundamentals of Hospitality Marketing (Thomson Learning. 2002) ISBN 0130996114 Lewis R C and Chambers R E — Marketing Leadership in Hospitality: Foundations and Practices (John Wiley & Sons. 2000) ISBN 0471332704 Lovelock C. Bowen J and Makens J — Marketing for Hospitality and Tourism (Prentice Hall.Support materials Books Adcock D et al — Marketing: Principles and Practice (Pearson Education. Lewis B and Vandermerwe S — Services Marketing: European Perspectives (FT PrenticeHall. 2000) ISBN 0071169946 Further reading Campaign Event marketing European Journal of Marketing Harvard Business Review Journal of Consumer Marketing Journal of Marketing Management Marketing BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 147 . 1998) ISBN 0273634216 Zeithaml V and Bitner M — Services Marketing (McGraw-Hill Education. Payne A and Ballantyne D — Relationship Marketing (ButterworthHeinemann. 1994) ISBN 1862504431 Wearne N and Baker K — Hospitality Marketing in the E-Commerce Age (Hospitality Press. 2000) ISBN 0826448321 Palmer A — Principles of Marketing (Oxford University Press. 2004) ISBN 0131101005 Reid R and Bojanic D C — Hospitality Marketing Management (John Wiley & Sons. 2001) ISBN 0471354627 Shaw M and Morris S V — Hospitality Sales: A Marketing Approach (John Wiley & Sons. 2001) ISBN 0077096134 Kotler P. 2000) ISBN 0198775512 Raza I — Heads in Beds: Hospitality and Tourism Marketing (Prentice Hall.

uk www. 148 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . 1998) Marketing Decisions (TV Choice. These resources should be used with caution.dfes.Marketing Business Marketing Review Marketing Week Quality daily newspapers contain business sections and market reports. Video/DVD The Marketing Mix at Cadbury’s (TV Choice. 1998) What is Marketing? (TV Choice.uk a business and economics service for learners and tutors Department for Education and Skills Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.bized. Websites often make reference to other internet information sources. 2001) Websites www.ac.gov.

travel and tourism. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Investigate elements of the product in a business and services context Examine external sales development techniques Evaluate the tools and techniques of internal sales promotion and merchandising Analyse the role of staff in maximising sales. used internally and externally. This unit is common to more than one Higher National qualification.Unit 16: Learning hours: NQF Level 5: Sales Development and Merchandising 60 BTEC Higher National — H2 Description of unit This unit aims to develop the learner’s understanding of the importance of sales development and merchandising techniques in business and services operations. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 149 . covering both theory and practical application of tools and techniques. sports and leisure. Learners must ensure that their evidence relates to the sector they are studying. such as hospitality and catering. hairdressing and beauty therapy. to maximise sales from all aspects of the product mix. The unit is broad-based in its approach.

access. lighting. benefits and constraints of branding. specific promotional training. target markets. travel and tourism 2 External sales development techniques Buyer behaviour: motivation theory. the purchase decision process Advertising: media selection. evaluating effectiveness. concept development and testing. hairdressing and beauty therapy. incentives and rewards. environment/ambience — heating. sports and leisure. unique selling points (USPs). workflow. features/benefits. life-cycle. sales materials. recognising market needs. encouraging repeat business Operational design: ergonomics. electronic sales aids. methods of segmentation. up-selling opportunities. product knowledge.Content 1 Product Products/services: characteristics. equipment Training: incorporation of sales role. positive sales attitude. test-marketing — simulated and controlled. development processes. branding Market segmentation: rationale for segmentation. theme developments Context: eg hospitality and catering. seasonal opportunities 4 Role of staff Personal selling techniques: non-verbal communication. sales promotion External merchandising: design aspects — location. customer needs and wants. equipment Internal merchandising: internal signage. preparation of sales training programme 150 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . matching activities to market and outlet. matching materials to image created by external methods Sales promotions: range of promotional activities. matching ‘offer’ to market segment. link between selling and service. signage 3 Tools and techniques Design considerations: customer ergonomics — ease of access to product and point of sale. car parking. noise. costs. product strategy/mix. seating.

• • • BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 151 . 2 Examine external sales development techniques • • • 3 Evaluate the tools and techniques of internal sales promotion and merchandising • • • 4 Analyse the role of staff in maximising sales.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Investigate elements of the product in a business and services context • • • review and evaluate the key components of the product evaluate the range of contributions to sales and profit of elements in the product mix analyse how market segmentation contributes to sales maximisation explain the factors affecting buyer behaviour suggest appropriate advertising media for a range of sales development situations evaluate the role of external merchandising in maximising customer volumes explain how design and layout might affect customer spend review and evaluate a range of internal merchandising materials suggest promotional activities for a range of outlets and scenarios apply personal selling techniques explain the influence of operational design on sales revenue identify key principles which should be included in a sales training programme.

The use of speakers from the management in the sector will also greatly enhance the quality of delivery in this unit. relative profit contributions. research-based approach. This unit also links to the following Management NVQ units: • • • • • • • A2: Manage your own resources and professional development B1: Develop and implement operational plans for your area of responsibility B8: Ensure compliance with legal. Learners need to appreciate: • the product: eg alcoholic and non-alcoholic beverages. snacks. Research will involve visits to local branded and non-branded licensed retail operations to gain first-hand experience of the customer’s perspective and to collect examples of external and internal merchandising materials. analytical case studies. 152 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . • Assessment Evidence for this unit may include individual or group industry-based projects. Links This unit is closely linked with Unit 15: Marketing. Amusement with Skills (AWS). assignments. food.Guidance Delivery This unit encourages a learner-centred. Amusement with Prizes (AWP). clothing and related sports goods the product mix: ratios of wet to dry. accommodation. off-sales. ethical and social requirements D2: Develop productive working relationships with colleagues and stakeholders F9: Build your organisation’s understanding of its market and customers F12: Improve organisational performance. A programme of formal lectures and tutorials will provide the theoretical underpinning knowledge and will contain practical activities in analysing examples of materials from industry and case studies. This unit also links with the following block of the HCIMA Corpus of Knowledge: OP02: Sales Management in Hospitality. regulatory. sales volumes/average spend per head relationship. Resources Learners need access to different providers so that they can examine the range of products that are offered. exploring in more depth some of the theories and how to apply those to the licensed retail sector of the hospitality industry. completed tests and/or evaluations of class-based exercises.

2004) ISBN 0131101005 Reid R and Bojanic D C — Hospitality Marketing Management (John Wiley & Sons. 1999) ISBN 013095991X Malison S — The Fundamentals of Hospitality Marketing (Thomson Learning. 2003) ISBN 0877785856 Bareham J — Consumer Behaviour in the Food Industry: A European Perspective (Butterworth-Heinemann. 2001) ISBN 0471354627 Seaberg A — Menu Design: Merchandising and Marketing (John Wiley & Sons. 2000) ISBN 0749432810 Raza I — Heads in Beds: Hospitality and Tourism Marketing (Prentice Hall. 1999) ISBN 0471296791 Teare R et al — Marketing in Hospitality and Tourism: A Consumer Focus (Thomson Learning. 1990) ISBN 0471289833 Shaw M and Morris S V — Hospitality Sales: A Marketing Approach (John Wiley & Sons. Bowen J and Makens J — Marketing for Hospitality and Tourism (Prentice Hall. 2000) ISBN 0471332704 Lovelock C. 1994) ISBN 1862504431 Wearne N and Baker K — Hospitality Marketing in the E-Commerce Age (Hospitality Press. Lewis B and Vandermerwe S — Services Marketing: European Perspectives (FT PrenticeHall. 2002) ISBN 0471348856 Jobber D — Principles and Practice of Marketing. 1994) ISBN 0304328251 Wearne N — Hospitality Marketing (Hospitality Press. 2002) ISBN 0273657917 Hsu C H and Powers T — Marketing Hospitality (John Wiley & Sons.Support materials Books Adcock D et al — Marketing: Principles and Practice (Pearson Education. Third Edition (McGraw-Hill Education. 2003) ISBN 186250511X Weeks A and Mordaunt V — Effective Marketing Management: Using Merchandising and Financial Strategies for Retail Success (Fairchild Books. 2000) ISBN 0071169946 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 153 . 2002) ISBN 0130996114 Lewis R C and Chambers R E — Marketing Leadership in Hospitality: Foundations and Practices (John Wiley & Sons. 2000) ISBN 0198775512 Randall G — Branding: A Practical Guide to Planning Your Strategy (Kogan Page. 1991) ISBN 087005743X Woodruffe H — Services Marketing (FT Prentice Hall. 2000) ISBN 0826448321 Palmer A — Principles of Marketing (Oxford University Press. 2001) ISBN 0077096134 Kotler P. 1995) ISBN 0750619317 Brassington F and Pettitt S — Principles of Marketing (FT Prentice Hall. 1998) ISBN 0273634216 Zeithaml V and Bitner M — Services Marketing (McGraw-Hill Education.

uk a business and economics service for learners and tutors Department for Education and Skills Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.gov. 2001) Websites www.bized.dfes.uk www. Video/DVD The Marketing Mix at Cadbury’s (TV Choice.ac. 154 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . 1998) What is Marketing? (TV Choice. 1998) Marketing Decisions (TV Choice. These resources should be used with caution. Websites often make reference to other internet information sources.Further reading Campaign Marketing Marketing Business Marketing Review Marketing Week Quality daily newspapers contain business sections and market reports.

Learners must ensure that their evidence relates to the sector they are studying. This unit is common to more than one Higher National qualification. Learners will investigate the major quality schemes and evaluate these in terms of the benefits to the organisation and to the customers they serve. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 155 .Unit 17: Learning hours: NQF Level 5: Quality Management 60 BTEC Higher National — H2 Description of unit The aim of this unit is to enable learners to understand the concept of quality and quality management and define it in the context of business and services operations. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Examine the concept of quality management in a business and services context Investigate four different quality management schemes appropriate to commercial operations Explore a range of quality controls and assess their benefits to the customer Apply principles of quality management to improve the performance of an organisation.

raising awareness. benchmarking Context: eg hospitality and catering. complaints procedures. focus groups. suggestions. Quest. costs. industry standards. blanket maildrop. Citizens Charter. targeting all groups. record keeping 3 Quality controls Customer information: opening times. orientation towards customer/staff or organisation. planning for continuous improvement Customer satisfaction: understanding the customer. priorities for action. staffing levels. comparison with historical data. currency. use of documentation. travel and tourism. aims and objectives. expectations/perceptions of service.Content 1 Concept of quality management Define quality: identifying and providing systems to meet/exceed customer needs/expectations. creating true image. facilities used. encouraging and converting non-users Consultation: questionnaires (distributed internally/externally). areas for improvement. staff training needs. competitors. dislikes. added value and repeat custom Measurement of quality: systems documentation. notion of self-assessment to establish the current position of an organisation. price lists. promotional material. preferences. location. sports and leisure. IIP Organisations: inter-relationships between systems/staff/customer. complaints Profile of non-users: majority group. evaluating own procedures. open meetings. suggestion schemes. barriers to access. notifying actions required. accuracy and relevance of records kept. establishing agreement through consultation. assessment methodology. implementation periods. responding to customer demand. industry standards. targeted maildrop. meeting or exceeding expectations. appropriateness of each to commercial operations Similarities and differences: structures of schemes. EFQM. activities. effectiveness as a means to improve service quality Communication and record keeping: importance of communication across whole organisation (vertical/horizontal). direct approach to group leaders and groups 156 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . hairdressing and beauty therapy 2 Four different quality management schemes Rationale: orientation/emphasis of approach eg ISO 9002. value for money. needs and expectations. likes. action required. facilities. applications. Chartermark. conveying value for money? User and non-user surveys: profile of users. comparisons with past performance/future plans (business aims and objectives). procedures for all operations. reasons for non-use. application of standards. similar organisations elsewhere. regularity of visits. identification of actions required. spend/visit.

monitoring. documentation. one dimensional. framing questions. bias. against benchmarks for future. processes involved. explaining rationale (objective of quality scheme). action on improvements. performance indicators. feedback and review BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 157 . internal/external. communication with complainants. judgement based on current practice. comparisons with similar organisations/industry standards Staff consultation: setting the scene. against competition. applying standards. administrative processes for communication. comparison eg with past performance of organisation. communication and reporting mechanisms. response time. implementation. customer friendly/ICT friendly.Complaints: distribution of forms (send out/collect). feedback and review Service improvements: application of concepts. keeping team updated and engaged. period for remedial action. measurement of customer satisfaction 4 Principles of quality management Self-assessment: validity of self-assessment eg subjective. response times. easy to analyse. requirements and commitment from staff. areas for improvement.

• • • 158 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . 2 • • 3 Explore a range of quality controls and assess their benefits to the customer • • • • 4 Apply principles of quality management to improve the performance of an organisation.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Examine the concept of quality management in a business and services context Investigate four different quality management schemes appropriate to commercial operations • • • • define quality in terms of businesses and services provision define quality in terms of customer satisfaction explain how quality management can be measured describe the rationale underpinning four quality schemes commonly adopted by commercial operations identify the main similarities and differences between four quality management systems explain the importance of communication and record keeping in quality schemes assess the information made available to customers and the importance given to effective marketing evaluate the benefit of user and non-user surveys in determining customer needs examine the methods of consultation employed in one quality scheme to encourage participation by underrepresented groups investigate the value of complaints procedures at two different centres and analyse how each is used to improve quality identify the role of self assessment in order to determine an organisation’s current ‘state of health’ explain the stages of staff consultation necessary for effective implementation of a quality scheme propose new systems or modifications to existing systems that could improve service quality.

case studies. Examples include: • • • • • • • Unit 3: Customer Service Unit 7: Industry Experience Unit 9: Hospitality Operations Management Unit 11: Conference and Banqueting Management Unit 12: Contract and Event Management Unit 13: On-licensed Trade Management Unit 26: Research Project.Guidance Delivery This unit should be delivered as a stand-alone unit though some underpinning knowledge for it is provided by Unit 3: Customer Service. This unit requires a considerable amount of research and guided reading will be an integral part of the delivery. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 159 . they have access to the latest technological equipment eg laptop computers. In doing so learners could also demonstrate the key skill of interacting with groups. Considerable information can be accessed on the web and through published literature. LCD projectors. reports and individual presentations. It is. recommended that this unit is delivered after the option unit to provide a logical progression and prepare learners to develop their knowledge base before investigating issues around quality. therefore. Links This unit links with a wide range of others that are dependent on quality issues. It is strongly recommended that when learners are delivering presentations. Combined assessments could also provide opportunities for learners to work in groups and evidence for the final assessment could be provided (at least in part) by a group presentation. It is also important that learners have the benefit of site visits to assess for themselves the application of quality management in ‘kite marked’ centres. presentation software. Assessments should be planned to allow learners to visit centres that are quality assured (eg they have a quality ‘kitemark’) and assess the effectiveness of the scheme for themselves. group work (eg a quality circle) and discussion. The unit could be delivered by other inputs including lead lectures. There is scope to combine assessments across all the unit outcomes by adopting a major project approach (summative format) or assess each unit outcome separately (formative format). Assessment Assessment could be of a formative or summative nature allowing learners either to build upon the principles of quality and quality management and apply these to local commercial operations or carry out a thesis/project approach to the whole unit. Other assessment instruments that would be appropriate to this unit include case studies.

They should also have full access to the internet for research purposes. This unit also links with the following block of the HCIMA Corpus of Knowledge: OP22: Managing Quality. 1992) ISBN 013284902X Bell D et al — Managing Quality (Butterworth-Heinemann. Resources Examples of quality management manuals. 1997) ISBN 0273626353 Brown M G — Baldridge Award Winning Quality: How to Interpret the Baldridge Criteria for Performance Excellence (Productivity Press. frequently through appropriate journals. Learners should be encouraged to read the trade and specialist press and associated websites regularly. 2000) ISBN 1563272326 160 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . policies and strategies will support learners’ work. Support materials Books Banks J — The Essence of Total Quality Management (Prentice Hall. Case studies at this level will need careful preparation and management. Boulter L and Gatford K — The Benchmarking Workout: Toolkit to Help You Construct a World Class Organisation (FT Prentice Hall. regulatory.This unit also links to the following Management NVQ units: • • • • • • • • • • • • • • • • • • • • B2: Map the environment in which your organisation operates B3: Develop a strategic business plan for your organisation B6: Provide leadership in your area of responsibility B8: Ensure compliance with legal. There are numerous examples of case studies focusing on business excellence in the public domain. 2005) ISBN 0750648376 Bendell T. ethical and social requirements B9: Develop the culture of your organisation C1: Encourage innovation in your team C2: Encourage innovation in your area of responsibility C3: Encourage innovation in your organisation C4: Lead change C5: Plan change C6: Implement change F5: Resolve customer service problems F6: Monitor and solve customer service problems F7: Support customer service improvements F8: Work with others to improve customer service F9: Build your organisation’s understanding of its market and customers F10: Develop a customer focused organisation F11: Manage the achievement of customer satisfaction F12: Improve organisational performance.

1997) ISBN 1853963623 Lockwood A (editor) — Quality Management in Hospitality: Best Practice in Action (Thomson Learning. 1998) ISBN 0750639482 Further reading Benchmarking: An International Journal Benchmarking for Management and Technology Business Process Management Journal Caterer and Hotelkeeper (Reed International) Harvard Business Review Hospitality (Reed Business Information) Hospitality Year Book (HCIMA) International Journal of Contemporary Hospitality Management Managing Service Quality Total Quality Management Voice of the BHA (British Hospitality Association) Video/DVD Broadcasts of commercial programmes relating to the hospitality industry BBC Learning Zone — hospitality programmes BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 161 . 2001) ISBN 0750652713 Thyne M and Laws E — Hospitality. 1999) ISBN 078795084X Fitzsimmons J A and Fitzsimmons M J (editors) — New Service Development: Creating Memorable Experiences (Sage. 1996) ISBN 0304334855 Oakland J S — Total Organizational Excellence: Achieving World Class Performance (Butterworth-Heinemann. Tourism and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction (Haworth Press. 1996) ISBN 0866120696 Zairi M — Benchmarking for Best Practice (Butterworth-Heinemann. 1998) ISBN 0873893883 Chang R Y and Kelly P K — Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance (Pfeiffer Wiley. 2005) ISBN 0789027542 Woods R H — Quality Leadership and Management in the Hospitality Industry (SOS Free Stock. 2000) ISBN 0071165398 Kandampully J. 2001) ISBN 0789011417 Kunst P and Lemmink J — Managing Service Quality — Volume 3 (Paul Chapman.Camp R — Global Cases in Benchmarking (McGraw-Hill Education. 1994) ISBN 0412602709 Juran J M — Juran’s Quality Handbook (McGraw-Hill Education. Tourism and Leisure (Haworth Press. Mok C and Sparks B A — Service Quality Management in Hospitality. 2000) ISBN 0761917411 Huxtable N — Small Business Total Quality (Kluwer Academic.

162 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .uk British Hospitality Association Caterer and Hotelkeeper website Department for Education and Skills Hotel Catering and International Management Association Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.bha-online.gov.com www.uk www.org.uk www.hcima. Websites often make reference to other internet information sources.Websites www. These resources should be used with caution.caterer.dfes.org.

These include hospitality and leisure venues. the legal. This unit is common to more than one Higher National qualification. health and safety obligations to be addressed by facilities operations Develop and use a range of administrative systems to support facilities operations Use appropriate criteria to carry out evaluation and review of the quality and effectiveness of the facilities.Unit 18: Learning hours: NQF Level 5: Facilities Operations 60 BTEC Higher National — H1 Description of unit This unit develops the essential skills and knowledge required to deliver facilities operations in a wide variety of contexts. museums and many other operations which are becoming increasingly dependent on facilities operations. halls of residence. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 163 . as distinct from the primary function of the organisation or venue. educational establishments such as colleges. public arts venues. universities. Learners will address the broad responsibilities and duties of a facilities manager. tourist complexes. Learners will also evaluate and review the quality and effectiveness of the facilities operation. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Investigate the operational responsibilities of a facilities manager Examine the legal. Learners must ensure that their evidence relates to the sector they are studying. health and safety obligations that fall within the remit of facilities operations and the various administrative systems that support facilities operations. hospitals. This unit focuses on the operational and administrative functions of the facilities role.

management. accuracy. objectives. health and safety obligations Statutory regulations: eg local authority. transfer of undertakings Buildings: uses. lines of management responsibility. legal issues eg equal opportunities. refurbishment and development. employment terms and conditions. maintenance and repair (planned. management information systems (MIS). personal contract and accountability. providing customer care and control. accessibility. dismissal. methods of data collection. purchases and sales. property management systems (PMS). providing information and advice. maintenance and refurbishment schedules and records. statutory contributions Building management: multi-use considerations. marketing and publicity functions. relevance. human resources/manpower planning. safety and security. quantitative. employment and insurance law. impact on facilities operations 2 Legal. discrimination. licences. compliance. archive and record keeping Control systems: budgeting and accounting. legal obligations and liabilities. electronic). reliability. Environmental Health Officer. staff wages. funding partnerships and sources. allocation of space. ICT systems. security Customers: identifying and assessing needs. staff. recording documentation 3 Administrative systems Information processing: communications channels. capacity. building and accessibility regulations. colleagues. management board/trustees. expectations and reactions. ancillary services and sales Employer/funding agencies: private and/or public ownership of facilities. fire authority (expectations and requirements). essential services and supplies (mechanical. customer records. relevant authorities eg Health and Safety Executive Inspectorate. electrical.Content 1 Operational responsibilities Staff: structure and responsibilities. services management. sources of information eg customers. appraisal. financial management. preventative. training and development. planning and scheduling. working time regulations. targets Evaluation: purpose. recording documentation Health and safety measures: risk assessment procedures. emergency/reactive). equipment and resources controls 4 Evaluation and review Criteria: qualitative. local authority. improvements and recommendations 164 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . maintaining communication systems and databases. mailing lists/databases. validity. regulations eg Control of Substances Hazardous to Health (COSHH). types of written and oral feedback. processing and monitoring sales and bookings. salaries. compliance.

• • BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 165 . • 2 Examine the legal. using examples. the responsibility the facilities manager has towards customers using the facility examine the impact on facilities operations of employers and/or funding agencies assess the statutory regulations that will affect facilities operations in an agreed context explain the health and safety measures that must be implemented by a facilities manager in a given context describe the documentation required to account for compliance with statutory regulations and health and safety measures develop and deploy effective systems for processing information and maintaining communications identify the control systems required for effective facilities operations within an agreed context explain the systems needed by a facilities manager to support effective building management establish appropriate criteria to evaluate the quality and effectiveness of facilities operations implement evaluation and review procedures to analyse the quality and effectiveness of facilities operations. health and safety obligations to be addressed by facilities operations • • • 3 Develop and use a range of administrative systems to support facilities operations • • • 4 Use appropriate criteria to carry out evaluation and review of the quality and effectiveness of the facilities.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Investigate the operational responsibilities of a facilities manager • • • assess the responsibilities of the facilities manager for staff engaged in facilities operations identify the responsibility the facilities manager has to operational aspects of the building explain.

job descriptions. More detailed study of safety management can be achieved through the Higher Nationals in Facilities Management (Unit 4: Safety Management) if required. Teachers should be aware of the implications of the context in which they are delivering the unit and ensure that examples and support materials (eg marketing materials for the facility. particularly to cover problem areas that may not occur naturally through visits or visiting speakers. lists of useful websites) are relevant. This should relate to their future career aspirations in order to add value to their work. which should include representatives from the facility investigated by the learner. Assessment Tutors and learners should be aware that delivery of this unit is dependent on the context in which it is set. case studies. Learners should understand the importance of keeping their knowledge of industry practice up to date. Lectures and seminars can be designed to deliver current knowledge and understanding of professional facilities operations practice. tourism. Tutors should take care to deliver the knowledge and understanding of legal. Investigative work can include research on the internet as well as with real facilities operators. Learners are expected to carry out personal research and investigation based on a facility of their choosing. travel. Learners should consider their capabilities regarding interview skills. Learners must also share a common understanding and definition of facilities management and the relevant technical terminology. sports. 166 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . The unit may be delivered as a stand-alone package. A programme of visits to commercial establishments and visiting speakers will enhance the currency and vocational relevance of this rapidly-developing industry. It is important for learners to understand the differences between the operational and management levels of this area of study. including service industries such as hospitality. but the recommendation is that centres plan to integrate this unit with others. Learners should ensure that evidence they generate to demonstrate learning outcomes is appropriate to the context in which they work or intend to work. health and safety obligations at an appropriate level. together with an overview of the skills needed to implement such knowledge and understanding in future practice. feedback from facilities users. This unit is an introductory unit for facilities operations and it is important for learners to have an overview of the obligations rather than an in-depth study of associated laws and regulations. Evidence can be presented as a formal report or through a live presentation to a group. particularly when investigating the operational responsibilities of a manager.Guidance Delivery This unit can be delivered in a wide variety of contexts. examples of documentation. leisure and recreational industries. Case studies can be used to highlight key issues.

Links This unit has links with a number of other units within this qualification. Tutors should also gather a bank of documentation used in facilities operations. including Unit 19: Facilities Management. Resources It is important that centres establish supportive contact with a range of facilities operations in the local area. Learners will need to make contact with such organisations to develop their investigations into facilities operations. 1998) ISBN 0713469374 Kirk D — Environmental Management for Hotels: A Student’s Handbook (ButterworthHeinemann. Case studies will offer the opportunity to develop specific issues. This unit also links with the following blocks of the HCIMA Corpus of Knowledge: OP27: Facilities Management OP28: Property and Estates Management. 1995) ISBN 0750623802 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 167 . 2003) ISBN 0632064455 Jones C et al — Accommodation Management (BT Batsford. 1996) ISBN 0419205802 Barrett P and Baldry D — Facilities Management: Towards Best Practice (Blackwell Science. ethical and social requirements E4: Promote the use of technology within your organisation E5: Ensure your own action reduce risks to health and safety E6: Ensure health and safety requirements are met in your area of responsibility E7: Ensure an effective organisational approach to health and safety F5: Resolve customer service problems F6: Monitor and solver customer service problems F7: Support customer service improvements F8: Work with others to improve customer service F10: Develop a customer focused organisation F11: Manage the achievement of customer satisfaction F12: Improve organisational performance. This unit also links to the following Management NVQ units: • • • • • • • • • • • • • • • • B1: Develop and implement operational plans for your area of responsibility B2: Map the environment in which your organisation operates B8: Ensure compliance with legal. such as marketing and administrative materials. Support materials Books Alexander K (editor) — Facilities Management: Theory and Practice (Spon Press. regulatory.

2004) ISBN 0750659823 Spedding A (editor) — CIOB Handbook of Facilities Management (Longman.uk www.future-energy-solutions.gov. 1994) ISBN 0582257425 Further reading Bulletin (BIFM) Facilities Management Journal (Market Place Publishing) Facilities Management UK (Heatherington Enterprises) Facilities Management World (BIFM) International Journal of Facilities Management (E&FN Spon) Premises and Facilities Management (IMP Techpress) Websites www.uk www.fmlink.bifm. Websites often make reference to other internet information sources.dfes.bized. These resources should be used with caution.ac.uk www.com British Institute of Facilities Management a business and economics service for learners and tutors Department for Education and Skills FM Link Future Energy Solutions Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.org. 2000) ISBN 0750641150 Ransley J and Ingram H — Developing Hospitality Properties and Facilities (ButterworthHeinemann. 168 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .Medlik S and Ingram H (editor) — The Business of Hotels (Butterworth-Heinemann.com www.

financial and people management. as well as the use and management of buildings.Unit 19: Learning hours: NQF Level 5: Facilities Management 60 BTEC Higher National — H2 Description of unit This unit builds on Unit 18: Facilities Operations and examines the wider management issues that need to be addressed by a facilities management operation. services and fabric Consider the strategic issues facing a facilities manager. This unit is common to more than one Higher National qualification. ICT. such as: procurement. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 169 . The unit focuses on external issues including customer services. Learners will also examine a range of support functions. They will also explore a range of strategic issues. quality and environmental issues. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Investigate the public image of facilities management Examine the support functions needed to underpin facilities management Assess a range of issues relating to buildings. including project management and health and safety. Learners must ensure that their evidence relates to the sector they are studying.

performance. investments. benchmarking Procurement: resource management. preventative. opportunities. layouts. problem solving. contracts. customer-focused culture. trends.Content 1 Public image Customer services: policy. industrial relations and legislation 3 Buildings. electrical. procurement. uses. monitoring and targeting. applying solutions. application and implementation. management control systems. embedding customer service and quality The environment: management of the environment. processes. equal opportunities. planning and control systems. analysis of requirements. communication and reporting. importance to facilities management Safety management: current legislation. implications Financial management: sources and flow of finance. managing and developing human resources. defining and measuring space. out-sourced. emergency/reactive Space management: space evaluation. cost/budget centres People management: recruitment and selection of staff. strategy and management. purchasing power. conflict. property and asset registers 4 Strategic issues Facilities management strategies: core business. trends. pollution 2 Support functions Support services: in-house. planning and evaluation. flow of information. tenancy agreements. quality. services and fabric Property: fabric eg building construction and adaptation. legal and political environments Project management: project manager. relevant legislation. pricing management Information management and technology: hardware. collection and analysis of data. procurement officer. electronic. compliance. decisionmaking. working relationships. European Model of Business Excellence. quality provision and systems eg Investors in People. risks. external/internal finishes. security. service specifications. maintenance ie planned. benchmarking techniques. systems. socio-economic change. quality control. constraints. tendering. brief. team management/building. insurance. evaluation techniques. software. licenses. services eg mechanical. influences eg environmental. legislation Property portfolio: legal framework. situations. regulatory authorities. aesthetic. space allocation. energy management. recording documentation 170 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . design factors. managing portfolios. facilities management strategies eg sourcing utilities. business continuity. techniques. sourcing issues. communication systems. design solutions. technological developments. risk identification and management. requirements and satisfaction levels.

• • • BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 171 .Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Investigate the public image of facilities management • • • assess the delivery of a range of customer services within a facilities management context explain the purpose of embedding customer service and quality within facilities management provision describe different facilities management strategies that contribute to management of the environment describe a range of support functions in a given facilities management context explain the contribution that different support functions make to effective facilities management describe. using examples. the effective management of property fabric and services explain how space management impacts on facilities management assess the implications of a property portfolio on wider facilities management issues explain a range of strategies for managing a facility assess the importance of effective project management in managing a facility analyse the implications of safety management in a given facilities management context. services and fabric • • • • • 3 4 Consider the strategic issues facing a facilities manager. 2 Examine the support functions needed to underpin facilities management Assess a range of issues relating to buildings.

Evidence can be presented as a formal report or through a live presentation to a group.Guidance Delivery This unit can be delivered in a wide variety of contexts. Learners should be encouraged to investigate a range of support issues. documents such as outsourcing contracts and procurement procedures) are relevant. examples of working practices. Delivery of issues relating to buildings. which should include representatives from the facility on which the learner’s work is focused. This may involve briefing the visit host in advance to highlight issues the tutor wishes to cover. including service industries such as: hospitality. possibly through personal contact with a facilities management operation or through research using the internet. Such visits should be hosted by a facilities management specialist who has the capacity and knowledge to relate the visit to the unit content. Learners should ensure that evidence they generate to demonstrate learning outcomes is appropriate to the context in which they work or intend to work. Information management and technology can be delivered through researching the range of software available and presentations either by users or suppliers. Tutors should be aware of the links between this unit and Unit 18: Facilities Operations. 172 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . The unit may be delivered as a stand-alone package. It is important for learners to establish good relations with commercial facilities managers in order to provide currency and vocational realism. Tutors should be aware of the context in which they are delivering the unit and ensure that examples and support materials (eg case study materials. Assessment Facilities management is a service-based sector. Learners should also understand the wider aspects of support functions including financial and people management. Such managers can be valuable as visiting speakers to underpin topics such as the public image of facilities management or strategic management issues. services and fabric should be supported by visits to relevant commercial operations. travel. Tutors and learners should be aware that delivery of this unit is dependent on the context in which it is set. sports. but rather to clarify how each aspect contributes to effective facilities management. leisure and recreational industries. This unit is not intended to provide the knowledge and understanding to cover these specialist areas. tourism. but the recommendation is that centres plan to integrate this unit with others. Learners must also share a common understanding and definition of facilities management and the relevant technical terminology. Tutors should establish relationships with facilities managers in a range of commercial operations. It is important for learners to understand the differences between operational and management levels of this area of study.

This unit also links with the following blocks of the HCIMA Corpus of Knowledge: OP27: Facilities Management OP28: Property and Estates Management. Resources It is important that centres establish supportive contact with a range of facilities operations in the local area. including Unit 18: Facilities Operations. regulatory. service specifications for outsourcing or procurement procedures. This unit also links to the following Management NVQ units: • • • • • • • • • • • • • • • B2: Map the environment in which your organisation operates B8: Ensure compliance with legal. 2003) ISBN 0632064455 Cole G A — Management Theory and Practice (Thomson Learning.Links This unit has links with a number of other units within this qualification. ethical and social requirements E4: Promote the use of technology within your organisation E5: Ensure your own action reduce risks to health and safety E6: Ensure health and safety requirements are met in your area of responsibility E7: Ensure an effective organisational approach to health and safety F5: Resolve customer service problems F6: Monitor and solve customer service problems F7: Support customer service improvements F8: Work with others to improve customer service F10: Develop a customer focused organisation F11: Manage the achievement of customer satisfaction F12: Improve organisational performance. Tutors should include their own centre when considering such facilities. Tutors should also gather a bank of documentation used in facilities management. Case studies will also offer the opportunity to develop specific issues. 2003) ISBN 1844800881 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 173 . such as customer service policies. Information management and technology forms a key area and centres should ensure they have appropriate software for demonstration purposes. Support materials Books Alexander K (editor) — Facilities Management: Theory and Practice (Spon Press. 1996) ISBN 0419205802 Barrett P and Baldry D — Facilities Management: Towards Best Practice (Blackwell Science. Learners will need to make contact with such organisations to develop their investigations into facilities management and to support issues relating to property fabric and services.

Jones C et al — Accommodation Management (BT Batsford, 1998) ISBN 0713469374 Kirk D — Environmental Management for Hotels: A Student’s Handbook (ButterworthHeinemann, 1995) ISBN 0750623802 Medlik S and Ingram H (editor) — The Business of Hotels (Butterworth-Heinemann, 2000) ISBN 0750641150 Park A — Facilities Management: An Explanation (Palgrave Macmillan, 1998) ISBN 0333737989 Ransley J and Ingram H — Developing Hospitality Properties and Facilities (ButterworthHeinemann, 2004) ISBN 0750659823 Spedding A (editor) — CIOB Handbook of Facilities Management (Longman, 1994) ISBN 0582257425 Wustemann L et al — Facilities Management Handbook (LexisNexis, 2003) ISBN 0754523748 Further reading Bulletin (BIFM) Facilities Management Journal (Market Place Publishing) Facilities Management UK (Heatherington Enterprises) Facilities Management World (BIFM) International Journal of Facilities Management (E&FN Spon) Premises and Facilities Management (IMP Techpress) Websites www.bifm.org.uk www.bized.ac.uk www.dfes.gov.uk www.fmlink.com www.future-energy-solutions.com British Institute of Facilities Management a business and economics service for learners and tutors Department for Education and Skills FM Link website Future Energy Solutions

Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit. Websites often make reference to other internet information sources. These resources should be used with caution.

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Unit 20:
Learning hours: NQF Level 5:

External Business Environment
60 BTEC Higher National — H2

Description of unit
This unit investigates the external factors that affect the operation and strategic development of commercial organisations, with a focus on business and services operations, such as hospitality and catering, hairdressing and beauty therapy, sports and leisure, travel and tourism. It is a broad-based unit covering the diverse range of external influences that affect business development, including socio-economic change, legal and political issues and the statutory requirements for establishing and developing a business operation. The unit provides the basis for more specific specialist study in aspects of business management. This unit is common to more than one Higher National qualification. Learners must ensure that their evidence relates to the sector they are studying.

Summary of learning outcomes
To achieve this unit a learner must: 1 2 3 Investigate the impact of socio-economic change on the development of commercial organisations in a business and services industry context Investigate how the legal and political environments affect business and service industries Consider the statutory requirements for establishing and developing a business and services operation.

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Content

1

Socio-economic change Structure and operation of UK economy: market structure, perfect/imperfect competition, oligopoly, duopoly and monopoly, national/local factors, determinants of free-market economy Government economic policy: aims and influence, effects on employment policy, inflation, balance of payments, economic growth in industry sector, current issues Income, wealth, employment and occupational distribution: structure and composition of business and services industry, patterns of demand for business and services, the socioeconomic framework of demand, labour demand in industry sector Demographic trends: geographical pattern of labour demand, nature of employment in business and services industries, employment profiles eg age, sex Social structures: types of people employed, geographical variations, self-employed, unemployed, labour turnover, levels of pay Industry context: eg hospitality and catering, hairdressing and beauty therapy, sports and leisure, travel and tourism

2

Legal and political environments Structure, operation and influence of local government: structure, areas of control, limits of authority, interface with national government, powers affecting business and services industries Role and influence of the EU: history of the EU, relationship with national and local government, influence of the EU directly/indirectly on business and services industries Pressure groups: role, types, political influence, why they emerge, reasons for existence, memberships, influence of pressure groups on government, national and local issues, overall impact Legal framework within the UK: role of legislation within the UK, regional variations, English system versus Scottish system, legal influences directly affecting business and services industries, impact of national parliaments/assemblies Legislative process: the structure of the legal system, the legislative process in relation to national and local government, the legislative process and the individual

3

Statutory requirements Business and services operations: types eg private ownership, partnership, companies, public, private, limited by shares, limited by guarantee, unlimited companies, business names Registered companies: formation, structure, processes, dissolution, memorandum of association, articles of association, statutory declaration, statutory list, responsibilities and control eg agents, directors, senior executives, different types of company meetings, voting rights

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Outcomes and assessment criteria

Outcomes

Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to:

1

Investigate the impact of socio-economic change on the development of commercial organisations in a business and services industry context

• • •

describe the structure and operation of the UK economy explain current government economic policy and its effect on business and services industries explain income, wealth, employment and occupational distribution in relation to the provision of business and services operations assess the demographic trends that influence employment patterns in business and services industries analyse the social structures of people employed in business and services industries describe the structure, operation and influence of local government evaluate the role and influence of the EU, and its impact on business and services industries assess the role of pressure groups and their political influence in relation to national and local issues summarise the legal framework within the UK, identifying the main differences between the English and Scottish systems explain the legislative process as it affects business and services industries at both local and national level describe the different types and characteristics of business that operate within the business and services sector explain, using examples, the legal processes necessary for formation and dissolution of a registered company describe the structure and processes which determine the responsibilities and control within a registered company.

• 2 Investigate how the legal and political environments affect business and service industries • • • •

• 3 Consider the statutory requirements for establishing and developing a business and services operation. •

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Guidance

Delivery This unit can be delivered as a stand-alone package or integrated with others. For learners to gain the most benefit from this unit, tutors should ensure that it is delivered in the context of study appropriate to the learners’ needs, for example hospitality and catering, hairdressing and beauty therapy, sports and leisure, travel and tourism. Support materials should reflect the focus of the context in which the unit is being delivered. Much can be achieved through discussion groups about various aspects of socio-economic change. Research into issues such as demographics can support such discussions. A debate forum can also be a useful way of exploring some of the issues covered by the content of this section. Visiting speakers from national and multinational organisations will support the context of this section. Other invited speakers could include representatives from industry-led groups such as the Sector Skills Councils or the Learning and Skills Council. The section on legal and political environments will require formal input to present a comprehensive summary of issues such as the structure, operation and influence of local government and the role and influence of the EU. Support from local political networks can be useful, but should be handled sensitively to avoid any risk of political bias. Once this has been achieved, further discussion and debate will extend learners’ thinking and enhance their approach to the development of knowledge and understanding. Statutory requirements will again require formal input to establish the frameworks for different types of organisation and the procedures for establishing and dissolving business organisations. Visiting speakers can be drawn from legal advisers such as solicitors and other sources of advice such as business counsellors and banking experts, as well as local business people who have direct experience of such activities. Once again, debate and discussion can highlight advantages and disadvantages of different approaches. Tutors should develop links with appropriate local businesses, which can be used to provide real supporting materials to underpin various issues. Appropriate case study material will enhance the delivery of this unit. For those learners with no previous knowledge of the appropriate industry, the unit will be more relevant if it is delivered following a period of industrial work experience. Learners will benefit from exposure to business and services commercial operations. Wherever possible, a practical approach should be adopted with the use of appropriate case studies. Assessment This unit addresses issues relating to the external business environment within the business and services sector. This includes sports and leisure, hospitality and catering, hairdressing and beauty therapy, travel and tourism. Learners should only be expected to provide evidence from the sports and leisure sector, although some comparisons with other industries would be useful. Tutors should be conscious of the risk of evidence being too theoretical, resulting in a dry and meaningless portfolio of evidence. It is important for learners to base evidence on real local businesses where possible. Case study material based on recent business events will add further to currency and vocational realism. Evidence of outcomes could be in the form of assignments, case studies, projects set during periods of work experience in business and services industries and/or tests/examinations.

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This unit relies heavily on learners investigating the external factors which affect the operation and strategic development of business and services industries. As a result, some of the evidence may be accumulated by learners building a portfolio, which is best achieved through work experience. Links This unit can be linked with a number of units, including: • • • • • • • • • • Unit 3: Customer Service Unit 19: Facilities Management Unit 24: Information Management and Technology.

This unit also links to the following Management NVQ units: A2: Manage your own resources and professional development A3: Develop your personal networks B2: Map the environment in which your organisation operates B8: Ensure compliance with legal, regulatory, ethical and social requirements B9: Develop the culture of your organisation F12: Improve organisational performance.

This unit also links to the following block of the HCIMA Corpus of Knowledge: OP25: The European Business Environment.

Resources Most clearing banks offer business packs which could serve as a useful teaching resource. Additionally, Learning and Skills Councils and Chambers of Commerce can provide a wealth of information to complement learning activities. Support materials Books Baron D — Business and its Environment (Prentice-Hall, 2002) ISBN 0130470643 Blair A and Hitchcock D — Environment and Business (Routledge, 2000) ISBN 0415208319 Butler D — Business Planning: A Guide to Business Start-up (Butterworth-Heinemann, 2000) ISBN 075064706X Campbell D and Craig T — Organizations and the Business Environment (ButterworthHeinemann, 2005) ISBN 0750658290 Cole G A — Management Theory and Practice (Thomson Learning, 1996) ISBN 1858051665 Dawson S — Analysing Organisations (Palgrave Macmillan, 1996) ISBN 0333660951 De la Torre J and Truitt W B — Business Planning: A Comprehensive Framework and Process (Greenwood Press, 2001) ISBN 1567204759 Denham P, Otter R and Martin J — Law: A Modern Introduction (Hodder Arnold H&S, 1999) ISBN 0340704810

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Yu L — The International Hospitality Business: Management and Operations (Haworth Press, 1999) ISBN 078900559X Websites www.bized.ac.uk www.dfes.gov.uk www.future-energy-solutions.com a business and economics service for learners and tutors Department for Education and Skills Future Energy Solutions

Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit. Websites often make reference to other internet information sources. These resources should be used with caution.

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Learners must ensure that their evidence relates to the sector they are studying. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 Review the focus of the business Develop plans for the business Evaluate and develop skills of management and staff. This unit is common to more than one Higher National qualification. Learners will learn how techniques can be applied to track the progress of a business and amend its direction depending on what is happening inside and outside the business at any time. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 181 .Unit 21: Learning hours: NQF Level 5: Business Health Check 60 BTEC Higher National — H2 Description of unit This unit introduces learners to the process of carrying out a business health check. Learners will also develop techniques that review management and staffing skill and enable them to respond to new challenges.

performance monitoring. limitations of advice and support. design. stakeholders. record keeping Business planning: forecasting eg for marketing and sales. fees. action planning. financial management systems. record keeping 182 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . successes. distracters. other relevant information. information handling and administration 3 Evaluate and develop skills Evaluate: monitor performance eg current experience.and long-term. potential for business improvement Factors impacting on the business: external. strengths and weaknesses. marketing. make informed judgements Planning and development: assessing re-skilling/up-skilling needs. personal contacts. overall business performance. advice and training. internal. costs/benefits analysis Support and advice: free and paid-for help. current/future aims eg short-. risk assessment. skills and abilities (technical. appropriate sources of advice. opportunities. linking skills targets to business targets. priorities. laws and regulations (including updating). relevant information. sales. effectiveness. managerial). resources. roles and responsibilities of staff and management. service. business image. networks. assess targets set. sources of advice and guidance.Content 1 Focus of the business Focus: current positioning of business. setting clear targets. operational. effect of current performance on the business. threats 2 Develop plans Review: eg products/services. quality. productivity. timescales. finances. staffing. medium.

Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Review the focus of the business • • • analyse the objectives of the business describe factors that impact on the business determine potential improvements to the business organisation and/or operation review the effectiveness of the business develop plans to improve the business evaluate the current skills of management and staff outline plans for the development of skills for management and staff explain what sources of support and advice are available and how they can contribute to business development. 2 Develop plans for the business Evaluate and develop skills of management and staff. • • • • • 3 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 183 .

developing new products and services or improving existing ones. travel. Business priorities will vary and discussion groups will enable learners to consider a broad range of issues. sport. directing learners in how to interpret financial statements. the design and quality of the products or services. specialist consultants. establishing new markets. Sources of advice and guidance they can explore include: business associates. materials. These again will vary. tools and equipment. Tutors should be aware of the context in which they are delivering the unit and ensure that examples and support materials (eg copies of mission statements. the amount of money or backing that is available to the business. Discussion groups could focus on opportunities that include expanding the existing market of a business. such as turnover. laws or regulations that apply to the business. or to use a case study. Learners should understand the need to take into account the interests of stakeholders. Discussion groups can also support consideration of factors that can impact on the business. tutors may choose for the learner group to work as a whole unit to support an existing business. Tutors should also develop learners’ understanding of a range of opportunities and threats that may impact on a business. leisure and recreational industries. how effectively the business is managed. The unit may be delivered as a stand-alone package. productivity and product development. quality of products or services. or problems with suppliers or backers. business advisers. including finance. accountants and other professionals. cuttings from the business press) are relevant. case studies. such as processing materials or disposing of waste. It is important to understand the development of health-check processes for the outcome of this unit. coaches or mentors. Internal factors that may impact on the business include the organisation of staff. materials and staff needed to run the business and any new developments in technology and materials (such as information and communications technology). cutting costs or putting up prices. for example. Learners need to understand the range of support and help they can utilise when carrying out a business health check. staff training and attitude. customers. These areas highlight the focus of the unit: to develop learners’ understanding of how to carry out the processes supporting a business health check. premises. including service industries such as hospitality. but the recommendation is that centres plan to integrate this unit with others. Operational issues could cover interpreting financial statements or reports. new laws. and the working environment. tourism. Learners can also discuss the resources that support a business. Tutors should resist. sales and marketing. the tools. or simplifying the organisation or operation of the business. mentors.Guidance Delivery This unit can be delivered in a wide variety of contexts. customer and employee satisfaction. business plans. sales and marketing issues. non-executive directors. Threats that learners should consider might include changes in the market for the business’s products and services. depending on the perspective of the learner and his or her focus of study. counsellors. competition. 184 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . competition from other businesses. External factors can include: customer demand. In reviewing a business in order to develop plans. equipment. profitability. such as owners. Capacity is limited by the time frame for delivering and assessing the unit and a wider coverage can be achieved through a group effort. evaluating actual performance against targets. backers and suppliers. business advice centres. staff. Learners should also consider the location of the business and environmental issues. staff.

Learners can also discuss the benefits to be gained from personal contacts. trade associations or clubs. Either form of assessment is equally valid in the business world. Links This unit has links with a number of other units within this qualification. Specialists could be invited in as guest speakers. The results of learners’ work can be demonstrated through a presentation. A clear policy statement from the centre reflecting this may encourage local industry to support both delivery and the generation of appropriate evidence. for example. In return. which itself will result in a more in-depth business health-check being carried out. suppliers. Alternatively. Tutors and learners should take into consideration the core operation of the business being investigated and ensure that links with other relevant units are reflected in their work. Learners must respect the confidential nature of data and other business-orientated information generated by their investigations. discussion groups. through training events. This is to ensure the accuracy and validity of the guidance being proposed. Learners can arrange to work in pairs and share the delivery of the presentation. learners can then carry out an effective business health-check based on a real business with potential outcomes. for example. where consultants may be asked to provide feedback in different ways. with business associates. members of professional associations and through internet chat rooms. the evidence can be presented in written report format. or through the development of networks. which would add valuable currency to the focus of the unit. It is essential that learners confirm the outcomes of their work with the tutor before presenting them to a business manager or owner. although there are issues of confidentiality and tutors should consider the time required to observe such presentations on an individual basis. Assessment Evidence should be gathered where possible from links with local business organisations willing to support the delivery of this unit. This unit also links to the following Management NVQ units: • • • • • • • • • • • • • B1: Develop and implement operational plans for your area of responsibility B2: Map the environment in which your organisation operates B3: Develop a strategic business plan for your operation B4: Put the strategic business plan into action B9: Develop the culture of your organisation B10: Manage risk B11: Promote diversity in your area of responsibility B12: Promote diversity in your organisation C1: Encourage innovation in your team C2: Encourage innovation in your area of responsibility C3: Encourage innovation in your organisation C4: Lead change C5: Plan change BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 185 .

This can be delivered to learners either as stand-alone presentations of business practice.• • • • • • • • • C6: Implement change D5: Allocate and check work in your team D6: Allocate and monitor the progress and quality of work in your area of responsibility E1: Manage a budget E2: Manage finance for your area of responsibility E3: Obtain additional finance for the organisation E5: Ensure your own action reduce risks to health and safety F12: Improve organisational performance. 1999) ISBN 157410117X Bangs D H — The Market Planning Guide: Creating a Plan to Successfully Market Your Business. or as part of a real business health-check being provided for a local organisation. 2002) ISBN 0340804939 Chattell A — Managing for the Future (Palgrave Macmillan. Product or Service (Dearborn Trade Publishing. 1995) ISBN 0333608887 Butler D — Business Planning: A Guide to Business Start-up (Butterworth-Heinemann. 2000) ISBN 075064706X Chapman J — Successful Business Recovery Planning in a Week (Hodder Arnold H&S. 1995) ISBN 0333624890 Cole G A — Management: Theory and Practice (Thomson Learning. 2001) ISBN 0750652683 Arkebauer J B and Miller J — Leading Edge Business Planning for Entrepreneurs (Dearborn Trade Publishing. 2001) ISBN 1567204759 Foster-Walker M and Lemaire C — Start and Run an Event Planning Business (Self-Counsel Press. Support materials Books Ace C — Effective Promotional Planning for E-Business: A Practical Guide to Planning and Implementing a Promotional Plan That Works! (Butterworth-Heinemann. This should be supported by case studies used to illustrate theoretical points and issues. 2002) ISBN 0793159717 Bowman C and Asch D — Managing Strategy (Palgrave Macmillan. This unit also links with the following block of the HCIMA Corpus of Knowledge: OP19: Establishing a Small Business. Tutors should also establish relationships with business consultants and other providers of business support. 2004) ISBN 1551803674 186 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . 1996) ISBN 1858051665 De la Torre J and Truitt W B — Business Planning: A Comprehensive Framework and Process (Greenwood Press. in return for practical guidance through the outcome of learners’ work. which will contribute to vocational realism. together with current cuttings and reports from the business press. Resources The principle resource for this unit is access to a range of local business operations who are willing to co-operate with delivery and assessment.

cbi.org.Patsula P J — Successful Business Planning in 30 Days: A Step by Step Guide for Writing a Business Plan and Starting Your Own Business (Patsula Media. 2004) ISBN 1932156844 Woods K — From Acorns: How to Start Your Brilliant Business from Scratch (Prentice Hall. 2004) ISBN 1405801549 Websites www. These resources should be used with caution. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 187 .ac.org — common questions asked by small-business owners a business and economics service for learners and tutors Confederation of British Industry — the UK’s leading employers’ organisation Department for Education and Skills Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit. 2004) ISBN 0967840236 Thoren-Turner K — Start your own Event Planning Business (Entrepreneur Press. Websites often make reference to other internet information sources.bizcoach.gov.uk www.dfes.org www.bized.uk www.uk BizCoach.

188 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .

This unit is common to more than one Higher National qualification.Unit 22: Learning hours: NQF Level 5: Small Business Enterprise 60 BTEC Higher National — H2 Description of unit The unit is primarily designed for learners who are interested in small business enterprises and looks at the development and expansion of such businesses. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 189 . Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Investigate performance of a selected small business enterprise Propose changes to improve management and business performance Revise business objectives and plans to incorporate proposed changes Examine the impact and management of change in the business operations. The unit draws together many of the topics covered in other units and allows learners to practise the business skills required in a small business. Learners must ensure that their evidence relates to the sector they are studying.

sales and marketing. milestones. assessing costs and benefits of self and staff development 3 Business objectives and plans Business objectives: structure of business objectives. availability and use of outsourcing for specific functions eg payroll. development of self and associated personnel. production/output. physical aspects eg office space. building on business strengths. workloads. assessment of business objectives in the light of current performance. incorporating changes to plans. risk assessment Evaluation of management and personnel: skills audit. use of technology. budget information. evaluation of plans against business objectives. objectives of the business. management effectiveness — using ratios. production. sales. job roles. marketing. assessing project requirements. setting deadlines 4 Impact and management of change Impact of change: effects of change on all areas of business — finance. market research results. systems to manage. self-evaluation.Content 1 Investigate performance Business profile: components of the business. performance measures. making changes to business objectives. research techniques. maintaining systems and records to evaluate impact of change. impact of changes on business plans Business plans: structure of integrated business plans (financial. use of business plans. performance measures. SWOT analysis. comparisons should cover all areas — financial. production. responsibilities and liabilities of owner-manager Comparative measures of performance: comparisons with other similar-sized businesses in same geographical area. debt collection Maintaining and strengthening existing business: maintaining appropriate performance records. internal and external factors affecting business performance. finding solutions and alternatives. comparisons with industry averages. personnel). human resources. sales. morale. maintaining market share/position. appropriate revision of plans in response to actual results 190 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . preparation of business forecasts Action plans: plans to implement changes. importance of good customer/supplier/advisor relationships New opportunities: identifying areas for expansion eg niche markets and export opportunities where appropriate. constraints and restrictions on business. budgeting for changes. evaluating projects. production methods. monitor and evaluate changes. business reports eg production efficiency 2 Improve management and business performance Overcoming weaknesses: problem-solving strategies. human resource efficiency. marketing information. anticipating possible obstacles/problems Management of change: monitoring effects of change. sources and availability of professional advice in appropriate areas. use of technology Analysis of business information: analysis of past and current business information — financial. costing and finding finance for new projects. comparisons with businesses in same or similar industry.

• • • BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 191 . justifying suggestions review existing business objectives and plans revise business plans to incorporate appropriate changes prepare action plans to implement changes assess the impact of changes on the business and associated personnel explain how the implementation of changes will be managed in the business monitor improvements in business and management performance over a given timescale.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Investigate performance of a selected small business enterprise Propose changes to improve management and business performance • • • • • • describe the profile of a selected small business review and analyse the performance of the business identify strengths and weaknesses of the business recommend appropriate actions required to overcome the weaknesses identified investigate ways in which existing performance could be maintained and strengthened suggest new areas in which the business could be expanded. 2 3 Revise business objectives and plans to incorporate proposed changes • • • 4 Examine the impact and management of change in the business operations.

Although there are generic issues which affect all small businesses. Tutors are advised that economic shifts and changes in legislation or fiscal policy will have an impact on the validity of recommendations that learners make. Some learners may be in a position to use their own employment as a basis for the course. learners should consider realistic scenarios and understand the implications of proposed changes on the operation of the business. This unit also links to the following Management NVQ units: A3: Develop your personal networks 192 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . They will need to be able to identify the specific problems that a small business can face and find workable solutions to ensure continuation of the business. Visits to local business enterprises would also help to develop learners’ understanding of the current issues affecting these enterprises. Assessment Learners will be expected to provide evidence of an investigation into the performance of a selected small business. In developing an awareness of business objectives and plans. case study material may be provided for the learner. Although there are limitations to the level of reality that can be achieved. such as those operating a small business or organisations that support small businesses. wherever possible learners should focus their investigation on real businesses in order to minimise the levels of simulation that are necessary. including high susceptibility to economic fluctuation and small profit margins. learners should be realistic and demonstrate an awareness of the environment in which small businesses operate. Tutors should be aware that evidence collected from a real business is always most useful for learners but. Learners should be exposed to a variety of case studies from the hospitality industry in order to gain coverage of the different aspects of small business management and development. When proposing changes to improve the performance businesses.Guidance Delivery This specialist unit enables learners to explore the performance of a small business enterprise and consider the critical management issues involved in ensuring its success. if necessary. Links The unit can be linked with a number of others. In order to gain an insight into the issues facing small businesses. learners would benefit from guest speakers. Family businesses may also provide opportunities for generating evidence. learners should consider some of the hospitality-specific issues. including: • • • • • • Unit 20: External Business Environment Unit 21: Business Health Check Unit 23: Financial Management Unit 24: Information Management and Technology Unit 25: Introduction to Internet and E-Business.

2000) ISBN 075064706X De la Torre J and Truitt W B — Business Planning: A Comprehensive Framework and Process (Greenwood Press. In some cases a video or audio tape is also available. 2002) ISBN 0826456790 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 193 . Resources Some learners may be able to use their own experience of small business as a basis for work on the course. 1999) ISBN 157410117X Bangs D H — The Market Planning Guide: Creating a Plan to Successfully Market your Business. regulatory. 2002) ISBN 0793159717 Brown R (editor) — The Business Plan Workbook (Kogan Page. 2002) ISBN 0130081167 Stokes D — Small Business Management (Thomson Learning. Product or Service (Dearborn Trade Publishing. product development and marketing. This unit also links to the following block of the HCIMA Corpus of Knowledge: OP19: Establishing a Small Business. ethical and social requirements C5: Plan change E1: Manage a budget E2: Manage finance for your area of responsibility E3: Obtain additional finance for the organisation F12: Improve organisational performance. The Open University Business School Small Business Programme publications provide a series of titles covering accounting and finance. 2004) ISBN 1551803674 Patsula P J — Successful Business Planning in 30 Days: A Step by Step Guide for Writing a Business Plan and Starting Your Own Business (Patsula Media. Each publication provides knowledge and case study examples. and human resource management and recruitment. 2001) ISBN 1567204759 Foster-Walker M and Lemaire C — Start and Run an Event Planning Business (Self-Counsel Press. Support materials Books Arkebauer J B and Miller J — Leading Edge Business Planning for Entrepreneurs (Dearborn Trade Publishing.• • • • • • • • • B2: Map the environment in which your organisation operates B3: Develop a strategic business plan for your organisation B8: Ensure compliance with legal. 2004) ISBN 0967840236 Scarborough N M and Zimmerer T W — Effective Small Business Management: An Entrepreneurial Approach (Prentice Hall. Local government reports and statistics relating to small businesses are available in most public libraries. 2001) ISBN 0749434996 Butler D — Business Planning: A Guide to Business Start-up (Butterworth-Heinemann. Contact the Open University for details. Higher National Diploma learners will need to be given realistic case studies.

A catalogue is available from the above address.uk 194 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .org. 1990) ISBN 0631172548 Woods K — From Acorns: How to Start Your Brilliant Business from Scratch (Prentice Hall.uk www.sfedi.uk The Small Business Bureau Curzon House Church Road Windlesham Surrey GU20 6BH Telephone: Fax: Website: Websites www.org.co.co. 2004) ISBN 1405801549 Zimmerer T — Essentials of Entrepreneurship and Small Business Management (Prentice Hall.princes-trust.fsb. 1999) ISBN 0852027699 Wilson P — The Barclays Guide to Financial Management for the Small Business (Blackwell. Federation of Small Businesses 2 Catherine Place Westminster London SW1E 6HF Telephone: Fax: Website: 020 7592 8100 020 7233 7899 www.uk Association of British Insurers British Franchise Association British Venture Capital Association 01276 452 010 01276 451 602 www.co.abi. They publish a wide range of useful material.bvca.uk SFEDI is the standards setting body for the National Occupational Standards for small firms.uk Email: info@sfedi.Vass J (editor) — The ‘Which?’ Guide to Starting Your Own Business: How to Make a Success of Going Alone (Which? Books.uk The Prince’s Trust 18 Park Square East London NW1 4LH Telephone: Website: 0800 842 842 www.smallbusinessbureau.org.org www.british-franchise.org. 2004) ISBN 0131491784 Further reading A Guide to Help for Small Firms (Department of Trade and Industry) Useful organisations Small Firms Enterprise Development Initiative (SFEDI) 12 Stephenson Court Fraser Road Priory Business Park Bedford MK44 3WH Telephone/fax: 01234 831222 Website: www.

uk www.chamberonline. Websites often make reference to other internet information sources.gov.co.uk www.companies-house. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 195 .dti.cim.gov.uk British Chambers of Commerce Chartered Institute of Marketing Companies House website Department of Trade and Industry Small Firms Enterprise Development Initiative Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.co.www.co.sfedi.uk www. These resources should be used with caution.uk www.

196 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .

Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Analyse the suitability of various forms of finance available to UK businesses Identify the significance of the various forms of taxation currently levied in the UK Evaluate the viability of a range of investment opportunities Analyse the business performance of quoted corporate bodies. Learners must ensure that their evidence relates to the programme they are undertaking.Unit 23: Learning hours: NQF Level 5: Financial Management 60 BTEC Higher National — H2 Description of unit This unit will develop the learner’s ability to manipulate the techniques of financial accounting that aid medium. It will allow the learner to contextualise operational financial considerations into the wider financial context. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 197 .and long-term financial decision-making. This unit is common to more than one Higher National. identifying external as well as internal financial constraints upon performance and investment decisionmaking.

Content 1 Various forms of finance Internal: managing the elements of working capital to free resources. average annual return. medium. personal and capital allowances. retained profits External: short-. schedules. post-tax profit implications 3 Investment opportunities Techniques: return on investment. internally generated funds. tax credits and debits Investment: government incentives. overall return. dividend yield. payback. weighted average cost computations 2 Various forms of taxation Systems: the main features of income and corporation tax. dividend cover 198 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . rates. earnings yield. discounted Cash Flow. caring. before and after tax 4 Business performance Ratios: earnings per share. capital allowances. price:earnings ratio. risk and reward Cost of capital: equity and loan capital costs. Net Present Value and Yield.and long-term.

analysing its viability evaluate the effectiveness of each technique of financial appraisal apply appropriate ratios to a quoted corporate body in the hospitality sector. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 199 . partners and limited companies describe and analyse the tax incentives currently applying to business investment decision-making in the UK apply all appropriate project appraisal techniques to an investment opportunity.and short-term financial needs calculate the cost of a range of capital structures. • • 2 Identify the significance of the various forms of taxation currently levied in the UK • • 3 Evaluate the viability of a range of investment opportunities • • • 4 Analyse the business performance of quoted corporate bodies.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Analyse the suitability of various forms of finance available to UK businesses • apply appropriate strategies for the efficient management of working capital to meet a range of financial needs define the main sources of finance currently available to UK business. medium. evaluating their suitability of application to long-. offering a comparative analysis of its performance to other comparable companies. evaluating their potential for risk and reward compute personal and business tax liability for sole traders.

Links This unit can successfully be linked with: • • • • • • • • • • Unit 1: The Contemporary Hospitality Industry Unit 2: The Developing Manager Unit 6: Management Accounting for Hospitality Unit 7: Industry Experience Unit 9: Hospitality Operations Management Unit 11: Conference and Banqueting Management Unit 12: Contract and Event Management Unit 13: On-Licensed Trade Management Unit 15: Marketing Unit 16: Sales Development and Merchandising. presentation software. All assessments should be analytical and evaluative in order to demonstrate a deeper understanding of the implications of finance to the long-term success of any business venture. However. It is strongly recommended that when learners are delivering presentations. LCD projectors. 200 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . This unit also links to the following Management NVQ units: • • • • • • • B2: Map the environment in which your organisation operates B3: Develop a strategic business plan for your organisation B4: Put the strategic business plan into action B10: Manage risk E1: Manage a budget E2: Manage finance for your area of responsibility E3: Obtain additional finance for the organisation. Assessment Evidence of outcomes may be in the form of financial reports in response to fictional or real case study material. all opportunities to integrate assessed work with other units should be embraced so as to avoid isolating finance from the operational aspects of the industry.Guidance Delivery All worked examples and case study material should be based in the hospitality industry to ensure maximum relevance and realism. they have access to the latest technological equipment eg laptop computers.

org. 2002) ISBN 075065659X. 2002) ISBN 0273655574 Further reading A series of articles and press releases are published on the website of the British Association of Hospitality Accountants (BAHA) at www. 1991) ISBN 0273033182 Owen G — Accounting for Hospitality. Support materials Books Atkinson H. 1999) ISBN 1861524900 Mott G — Management Accounting for Decision Makers (FT Prentice Hall. 1994) ISBN 0340595124 Kotas R — Management Accounting for Hospitality and Tourism (Thomson Learning. Kotas R and Jayawardena C — Profitable Food and Beverage Management (Hodder Arnold H&S. Resources Access to computers and appropriate software. Berry A and Jarvis R — Business Accounting for Hospitality and Tourism (Thomson Learning. and spreadsheets in particular. 1995) ISBN 1861524706 Atrill P and McLaney E — Accounting and Finance for Non-Specialists (FT Prentice Hall. 2000) ISBN 0273651617 Guilding C — Financial Management for Hospitality Decision Makers (ButterworthHeinemann. Tourism and Leisure (Longman. 1997) ISBN 0273683853 Glautier M W and Underdown B — Accounting: Theory and Practice (FT Prentice Hall. Sixth Edition (Thomson Learning.baha-uk. and the of use relevant software applications. Learners will need access to a library with a variety of texts and journals associated with their project as well as access to the internet. is essential. 1998) ISBN 0582312957 Wood F and Sangster A — Business Accounting — Volume 2 (FT Prentice Hall.This unit also links with the following block of the HCIMA Corpus of Knowledge: • OP13: Budgeting and Accounting in Hospitality Operations. 2003) ISBN 0273679627 Drury C — Management and Cost Accounting. Caterer and Hotelkeeper (Reed Business Information) Current Awareness Bulletin for Hospitality Management (HCIMA — published quarterly) Hospitality (Reed Business Information) Hospitality Matters (British Hospitality Association) Hotel and Restaurant Magazine (Quantum) Hospitality Review (Threshold Press — published quarterly) BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 201 . 2004) ISBN 1844800288 Dyson J R — Accounting for Non-Accounting Students (FT Prentice Hall.

These resources should be used with caution.uk www.getfreemag.uk www.bha-online.caterer.org. 202 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .com www.ac.uk British Association of Hospitality Accountants (BAHA) British Hospitality Association a business and economics service for learners and tutors Caterer and Hotelkeeper website Hotel and Catering International Management Association People 1st (formerly Hospitality Training Foundation) Websites often make reference to other internet information sources.Hospitality Year Book (HCIMA) Hotels (official journal of the International Hotel and Restaurant Association — an online copy is available from www.people1st.hcima.org.co.uk www.com) Restaurant Magazine (The Restaurant Game) Voice of the BHA (British Hospitality Association) Websites www.baha-uk.bized.org www.

The unit enables learners to apply their understanding to effectively manage information. The unit also enables learners to make informed decisions about using ICT to enhance management effectiveness. Learners must ensure that their evidence relates to the sector they are studying. It develops appreciation of the fast-changing nature of information and communication technology and its effects on the management of information.Unit 24: Learning hours: NQF Level 5: Information Management and Technology 60 BTEC Higher National — H1 Description of unit This unit gives learners an understanding of the management of information. This unit is common to more than one Higher National qualification. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 203 . Summary of learning outcomes To achieve this unit a learners must: 1 2 3 4 5 Explain techniques for effective collection. analysis and use of data Manage the flow of information required for management Use and evaluate a variety of information technology Consider legislation that relates to the use of information technology Describe the implications of trends and developments in information technology.

benefits of technological developments. cost-effectiveness 3 Variety of information technology Hardware: computers. accuracy. patterns. networking. storage devices Software: systems software eg operating systems. feasibility studies. financial information. impact on lifestyle. qualitative/quantitative. effects on business operation eg reduced staffing. Computer Misuse Act 1990. implementation. control systems. advantages and disadvantages for a service-driven industry 204 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . application of statistical data. customer databases Analysis: trends. radio. Obscene Publications Act 1959. interview. the structure of society Technological developments: fax. selection. reports 2 Flow of information Techniques: data management. consistency. archiving and retrieval. greater reliance on computers. Telecommunications Act 1996. graphs. health and safety legislation. more staff working from home. visual telephones. reliability. data eg Data Protection Act 1998. global. internal. basic structure of ICT systems.Content 1 Data Collection: sources. external. backup Management: access. manipulation. diagrams. written. efficiency. databases. output devices. voice and data communication systems. survey. evaluation. email. cable 4 Legislation Legislation: hardware and equipment eg portable appliance testing. presentations. pagers. networks. cost-effectiveness. mobile phones. purchasing. sufficiency. environmental legislation. business practices. relevance. primary methods eg sampling. video conferencing. Copyright Act 1976. improved service to customers. communication links eg telephone. voicemail. spreadsheets. validity Use: selection. meetings. dissemination eg oral. observation. the internet. secondary methods eg sales and usage figures. personal laptops. peripherals eg input devices. wide. electronic. general applications software eg word processors. health and safety regulations 5 Trends and developments Trends: common types of hardware and software. document management. interrelational databases. industry specific software eg computer-aided design (CAD) Communication systems: networks eg local. possible negative aspects Implications: operational efficiency.

• 5 • • BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 205 . equipment and data evaluate a range of current trends in the use of information technology and the implications for management discuss the effect that recent technology developments have had on the learner’s industry. manipulation and flow of data and information explain how management of the flow of information can contribute to the efficiency and cost-effectiveness of an operation select and use a range of methods to collect and input management data into systems use at least one general purpose and one industryspecific software package to process data and present information use at least two communication systems to transmit and receive data describe a range of current legislation that applies to computer hardware.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learners must demonstrate the ability to: 1 Explain techniques for effective collection. analysis and use of data • • evaluate a range of methods and sources of data and information collection used in management apply and interpret statistical analysis to a given management situation. • 2 Manage the flow of information required for management • • 3 Use and evaluate a variety of information technology • • • 4 Consider legislation that relates to the use of information technology Describe the implications of trends and developments in information technology. using graphical illustrations where appropriate explain how information should be selected and used in the most appropriate manner describe the techniques used for the storage.

sports. witness testimony or a video/audio tape of learner work. observed presentations. The unit is designed to be delivered with a learner-centred focus involving a large proportion of ‘hands-on’ practical experience. leisure and recreational industries. Centres should take account of new developments when delivering this unit. regulatory. staff handbooks. Some of the underlying principles will need to be delivered by lecture or demonstration. in particular: • • • • • • • • • • Unit 9: Hospitality Operations Management Unit 11: Conference and Banqueting Management Unit 12: Contract and Event Management Unit 13: On-Licensed Trade Management Unit 15: Marketing. Assignments can be based on real problems or case studies. Delivery will benefit from guest speakers from both the context industry and the ICT industry and should include materials-based learning. 206 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . tourism. learner-designed materials. Tutors should be aware of the context in which they are delivering the unit and ensure that examples and support materials (eg recruitment and selection documentation. reports. including hospitality. establishing the link between the academic underpinning theory and its practical application. Links This unit can be linked successfully with most of the other units. examples of relevant legislation. Assessment Evidence may be in the form of completed tests or questionnaires set by the tutor. codes of practice. travel. This unit also links to the following Management NVQ units: A2: Manage your own resources and professional development B2: Map the environment in which your organisation operates B8: Ensure compliance with legal. The unit content allows for changing information needs and the fast-evolving nature of information technology.Guidance Delivery This unit can be delivered in a wide variety of contexts. printouts of automated procedures. case studies) are relevant. ethical and social requirements E4: Promote the use of technology within your organisation F12: Improve organisational performance. particularly with information communication technology.

information transmission and retrieval. Appropriate ICT hardware. 1999) ISBN 0201611767 Avgerou C and Cornford T — Developing Information Systems: Concepts Issues and Practice (Palgrave Macmillan) ISBN 0333732316 Barker D L and Padfield C — Law: Made Simple (Heinemann Educational.getfreemag. as well as communication systems for email. Support materials Books Anderson D L — Management Information Systems (Addison Wesley.. New York) Voice of the BHA (British Hospitality Association) BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 207 . Development and Management for the E-Business (FT Prentice Hall. 2002) ISBN 0201743914 Further reading Caterer and Hotelkeeper (Reed Business Information) Current Awareness Bulletin for Hospitality Management (HCIMA — published quarterly) Hospitality (Reed Business Information) Hospitality Matters (British Hospitality Association) Hospitality Network Newsflash (Hospitality Training Foundation) Hotels (official journal of the International Hotel and Restaurant Association — an online copy is available from www. Sharpe Inc. Bocij P. software and communication systems are required for the delivery of this unit.Resources Case studies. 1998) ISBN 0750639148 Chaffey D.com) Journal of Hospitality and Tourism Research (International Council on Hotel and Restaurant Education (CHRIE)) Journal of Management Information Systems (M. reports from industry — will illustrate the dynamic nature of this unit and add to its currency and vocational relevance. E. memos. 2001) ISBN 0273646702 Laudon K C and Laudon J — Essentials of Management Information Systems: Managing the Digital Firm (Prentice Hall. This will enable learners to use general-purpose and industry-specific application software. 2002) ISBN 027365540X Cobham D and Curtis G — Business Information Systems: Analysis. 1998) ISBN 1858053900 Morgan T — Business Rules and Information Systems: Aligning IT with Business Goals (Addison Wesley. Greasley A and Hickie S — Business Information Systems: Technology. 2004) ISBN 0273687921 Harry M — Business Information: A Systems Approach (FT Prentice Hall. Design and Practice (FT Prentice Hall. videos and documented examples of current practice — eg letters. 2004) ISBN 0131273116 Lucey T — Management Information Systems (Thomson Learning.

brint. These resources should be used with caution.ac.bized.htm www. Websites often make reference to other internet information sources.uk www.dfes. 208 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .uk a business and economics service for learners and tutors Brint Institute — management information systems research Department for Education and Skills Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.Websites www.com/isresearch.gov.

This unit is common to more than one Higher National qualification. It also provides sufficient understanding of internet technology for learners to appreciate the potential. and the limitations. Learners must ensure that their evidence relates to the sector they are studying. speed) are also covered. of using the internet for business. The features of good website design (ease of navigation. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Explain the scope of e-business Describe how the internet works Differentiate between e-business models Investigate features of good website design.Unit 25: Learning hours: NQF Level 5: Introduction to Internet and E-Business 60 BTEC Higher National — H1 Description of unit This unit introduces the learner to the scope of e-business and the benefits it offers to an organisation through the different business models. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 209 .

personal communication (one-to-one) and internet communication (many-to-one and manyto-many) 2 How the internet works Internet technology: the importance of agreed non-proprietary standards. the way information is presented varies according to user’s screen size and set-up Intranets and extranets: differences between the use of the internet. the importance of trust for e-business transactions Security and data protection: how security and data protection play an important part in e-business Nature of communication: difference between mass communication (one-to-many). break. but not its content as in EDI. FTP. highlight the number of software packages available to users who can now build pages without learning HTML brief overview of XML Clients. IMAP and the use of URLs. supplying electronic information. TCP/IP. the worldwide web (www) intranets. how messages are transferred across the global communications network using packet switching. bandwidth as a measure of capacity. or media services eg reports or music. an intranet and an extranet. body. from an attractive website 210 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . flights. links and images). explain how they can improve security 3 E-business models The five business models: the different ways in which the internet may be used to generate revenue by supporting the sale of a product. why this is an important consideration Introduction to HTML: the main features of HTML as the language of the www. servers and browsers: the functions of servers and clients and use of two-tier and three-tier architectures. paragraphs. how the use of internet technology can reduce transaction costs Trust for e-business: the risks of conducting business through the internet. extranets. title. (Elements (<Tags>)) — head. charging per transaction for the provision of a service eg airline booking. lists. e-business and e-commerce and the distinction between business-to-consumer (B2C) and business-tobusiness (B2B) transactions Benefits to businesses: why a company should have a web presence. headings. POP. forms. advertising revenue. tables. defines format of the information and how it is presented. or service eg CDs. charging a subscription for an information service eg news. HTTP. the role of the browser to interpret the HTML and present the data to fit the user’s computer screen.Content 1 Scope of e-business Definitions: the internet.

pictures and links. keywords. body — content and links) Attractive web pages: the design features that make a web page attractive to the visitor ie speed. what legal requirements must be met (disabled user — eg visually impaired and colour blind) BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 211 . description. builds trust. consistent with image of the business (brand). clear and informative. attractive page layout. colour scheme. encourages visitor to return Website usability: what makes a website easy for the visitor to use (meets needs of different stakeholders. good website navigation.4 Website design Search engines: to find specific information on the internet (the logic of structuring search questions using venn diagrams) and identify the elements of a web page that may be used by search engines (head — title. availability in different languages to suit the visitor).

the language of the web differentiate between the internet. • • • • 212 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . or service differentiate between other business models for generating revenue from the internet identify other uses of the internet. intranets and extranets describe how the internet can be used for selling a product.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Explain the scope of e-business • • • differentiate between business-to-consumer (b2c) and business-to-business (b2b) transactions explain how a business benefits from having its own website analyse the nature of e-business communication explain how messages are transferred across the internet describe the main features of HTML. which may not generate revenue identify those elements of a web page that may be used by search engines explain the design features that make a web page attractive to the visitor describe what makes a website easy for the visitor to use explain the legal requirements of site design. 2 Describe how the internet works • • • 3 Differentiate between e-business models • • • 4 Investigate features of good website design.

This unit also links to the following Management NVQ units: A2: Manage your own resources and professional development B2: Map the environment in which your organisation operates B8: Ensure compliance with legal. to encourage creativity and stimulate an appreciation of web page design. but can also be used for examination questions. Links This unit is an introduction to e-business and the internet and has some links with Unit 15: Marketing.Guidance Delivery This unit should to be taught with learners exploring websites and. The opportunity to design a simple web page using a web page editor may also be provided to learners. are available. Knowledge of internet terminology can best be assessed in short-answer tests. These are most suitable for coursework assignments where learners have more scope to develop their ideas. Exercises in the use of search engines should also be encouraged. An appreciation of website design can be developed and assessed by learners designing their own web page. regulatory. Assessment Assignments that require learners to demonstrate their understanding of theories and concepts by reviewing e-business websites are recommended. where the resources. seeing the application of theories in practice. including web-page editor software. followed by discussion of their findings to consolidate learning. therefore. Learners would also be expected to explore the use of these techniques by independent research of texts and websites. or examinations. They could work individually or in pairs around an internet access point. then for learners to review its application for selected websites. or concept. usually a personal computer The preferred pattern for a teaching session would be for instruction to be given on a topic. ethical and social requirements C1: Encourage innovation in your team BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 213 . It also links with the following units: • • • • • • • • • • Unit 9: Hospitality Operations Management Unit 11: Conference and Banqueting Management Unit 12: Contract and Event Management Unit 13: On-Licensed Trade Management Unit 21: Business Health Check Unit 22: Small Business Enterprise.

2002) ISBN 032112202X Morath P — Success at E-Business (McGraw Hill. 2000) ISBN 0130286494 Schneider G P and Perry J T — Electronic Commerce (Course Technology.ac.bized. Design and Practice (FT Prentice Hall. 2000) ISBN 0077096258 Nielsen J — Designing Web Usability (New Riders.• • • • C2: Encourage innovation in your area of responsibility C3: Encourage innovation in your organisation E4: Promote the use of technology within your organisation. 2004) ISBN 0131273116 Laudon K C and Traver C G — E-Commerce: Business. Support materials Textbooks Avgerou C and Cornford T — Developing Information Systems: Concepts. Websites can be useful in providing information and case studies (eg www. 2001) ISBN 013030686X Salter B and Langford-Wood N — A Simple Guide to E-Commerce (Prentice Hall. Big Commerce (Virgin Books. 2004) ISBN 0273687921 Cumming T — Little e.uk which provides business case studies appropriate for educational purposes). 2001) ISBN 0273646702 Laudon K C and Laudon J — Essentials of Management Information Systems: Managing the Digital Firm (Prentice Hall. For those part-time learners working in business. their experience of work should be made use of in comparing approaches adopted. 2002) ISBN 0130653012 214 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . 2002) ISBN 0619063114 Sleight S — Moving to E-Business (Dorling Kindersley. 2001) ISBN 0753505428 Harry M — Business Information: A Systems Approach (FT Prentice Hall. Society (Addison Wesley. Technology. This unit also links with the following block of the HCIMA Corpus of Knowledge: OP41: Hospitality Technology. 2003) ISBN 0273683780 Cobham D and Curtis G — Business Information Systems: Analysis. Issues and Practice (Palgrave Macmillan) ISBN 0333732316 Chaffey D — E-Business and E-Commerce Management (FT Prentice Hall. Resources Texts should be supported by the use of websites and case studies. 2000) ISBN 156205810X Oz E — Foundations of E-Commerce (Prentice Hall. 2001) ISBN 0751312150 Turban E — Electronic Commerce: A Managerial Perspective (Prentice Hall.

informationcommissioner. Websites often make reference to other internet information sources.ac.cabinetoffice.uk/e-government collated e-commerce material and research a business and economics service for learners and tutors Cabinet Office’s E-Government Unit www.gov.aw-bc.com/laudon-traver www.uk Information Commissioner’s Office Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit. These resources should be used with caution.bized.uk www.Websites www.gov. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 215 .

216 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .

Tutor approval should be sought before commencing study. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Prepare a research proposal relating to a specified area of business Conduct research using primary and secondary sources of information Carry out the research project into a specified area of business Present and evaluate the findings with regard to the initial proposal. The study undertaken should build on knowledge. Learners must ensure that their evidence relates to the sector they are studying. including the opportunity to carry out interventionist or action research. Learners will be required to produce a project report based on independent research into an area of professional business practice that interests them and will add to their professional development.Unit 26: Learning hours: NQF Level 5: Research Project 60 BTEC Higher National — H2 Description of unit This unit is designed to introduce learners to the techniques and methods of research. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 217 . skills and understanding that have been achieved in other units. The study should use both primary and secondary sources of information. and should be an exploration of a current major issue. This unit is common to more than one Higher National qualification. The unit addresses a variety of research methodologies.

task dates. action plan.Content 1 Research proposal Research methodologies: intervention. internet. targets. presentation of data Quantitative data analysis: coding/values. categorisation. audio. objectives. research question(s). terminology. areas for future research Evaluation: planning. sector data sources. suitability. verification of data. media 3 Research project Preparation: identifying ideas/topics/areas of investigation. specialist software. presentation of data eg bar/pie charts. monitoring and revision Methodology: literature search eg library. duration. distribution. literature search. original research data gathered by the learner. use of ICT. internet. critical analysis. terms of reference. statistical tables. time. layout. skills and knowledge to be gained. format. pure and applied research. research and development. manual/electronic methods. survey. sequencing success. diagrammatic or graphical figures Methodology: presentation eg ICT. by viva voce or oral presentation. bias. library search. time. editing. recommendations for the future. validity and reliability Qualitative data analysis: interpreting transcripts. developmental. comparison of variables. scope and feasibility. monitoring/reviewing process. review dates. style Secondary: eg books. relationships. agreeing the process. use of computers. strategy 2 Primary and secondary sources Primary: questionnaires — type. focus. journals. discussion of evidence and findings 218 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . delivery critique of the methods used in the study. pace. interviews. place. timetable and procedure. aims. objectives. concepts and theories. action research Hypothesis: definition. trends. non-intervention. graphs. selecting interviewees. visual aids. case study. ethical issues Action plan: rationale for research question or hypothesis. longitudinal. difficulties Criteria: purpose. hypothesis. recommendations eg using the findings. trends. benefits. coding techniques. milestones. forecasting 4 Present and evaluate Presentation: eg formal written format.

• • • • BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 219 . 2 Conduct research using primary and secondary sources of information Carry out the research project into a specified area of business • • • • • 3 • 4 Present and evaluate the findings with regard to the initial proposal.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Prepare a research proposal relating to a specified area of business • • • • identify a research question or hypothesis and justify choice justify the chosen methodology in terms of the research question prepare an action plan with target dates and methods for monitoring and updating devise a code of ethics for the conduct of the study undertake primary and secondary research relating to the proposal describe and justify the chosen methodology prepare for the research project and agree process and action plan with supervisor monitor and revise schedule when required collect and review data using appropriate methods. including primary and secondary research techniques analyse and interpret appropriate qualitative and quantitative data record findings in an accepted format present and summarise the findings using suitable methods evaluate the methodology used and critically analyse the findings propose recommendations based on the findings which identify and justify areas for future research.

the context of their area of learning. It is essential for the tutor to monitor the development of individual research projects closely to ensure they are following the correct guidelines and working towards agreed objectives. Tutors will need to cover the theory underpinning formal research to enable learners to complete this unit satisfactorily. Tutor approval should be sought before beginning the study. and to provide evidence of an individual approach in the finished work. It should look at the present day and the current culture and operation of the service. This unit also links to the following Management NVQ units: • • • • A1: Manage your own resources A2: Manage your own resources and professional development A3: Develop your personal networks B2: Map the environment in which your organisation operates 220 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . Links This unit offers learners the opportunity to develop their interest in hospitality and links may be established with all other units in the qualification. but the teaching of presentation skills should not be the focus of this area of work. Learners will require close supervision and organised tutor support in order to design a study which is realistic. achievable and economically viable within the scope of the unit. There should also be an appreciation of historical events which impact most strongly on current structure and operations. It is important that learners understand the elements that make up formal research. including the different methodologies. demonstrating a sound understanding of research methods and protocol. Learners will need further guidance to support the presentation and evaluation of their work. To accomplish this. with a view on the issues which impact most strongly upon it. Assessment Evidence for this unit should be generated through a written assignment or report. their focus of interest and the anticipated outcomes. learners will need to establish relationships with commercial and industrial organisations in order to generate data that will lead them to such conclusions. Tutors should deliver an appropriate session to underpin this approach. the proposal. carrying out the research itself and presenting their findings. but this unit formalises the research into a style similar to a thesis. The presentation of their research should follow formal presentation practice. The learner will need to demonstrate the ability to work independently. The research project itself is dependent on the learner. The study should show evidence of both primary and secondary research. action planning. The unit should draw together a range of other areas of content within the programme of study to form a holistic piece of work that makes a positive contribution to commercial practice. with correct referencing and bibliography details.Guidance Delivery Learners may have developed a range of investigative skills during the programme of study.

1998) ISBN 0335198066 Field A — Discovering Statistics using SPSS for Windows: Advanced Techniques for Beginners (Sage.• • • • • • B9: Develop the culture of your organisation E4: Promote the use of technology within your organisation F1: Manage projects. the tutor must check that access has been negotiated and that ethical research procedures are being followed. 2005) ISBN 0335215041 Bernard H R — Social Research Methods: Qualitative and Quantitative Approaches (Sage. 2001) ISBN 0415219949 Neuman W L — Social Research Methods: Qualitative and Quantitative Approaches (Allyn and Bacon. Learners will need access to ICT when analysing their findings and writing up their reports. Support materials Books Bell J — Doing Your Research Project (Open University Press. Where learners are engaged in primary research. 2004) ISBN 1412902460 Denscombe M — The Good Research Guide: For Small-Scale Social Research Projects (Open University Press. 2002) ISBN 0205374077 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 221 . 2000) ISBN 0761957553 Hart C — Doing a Literature Review: Releasing the Social Science Research Imagination (Sage. 2003) ISBN 0826467903 Lock D — Project Management (Gower. 2001) ISBN 0714530433 Lashley C and Best W — 12 Steps to Study Success (Thomson Learning. This unit also links with the following blocks of the HCIMA Corpus of Knowledge: OP17: Self Development and Personal Skills OP18: Management Studies OP37: The Hospitality Industry. 2004) ISBN 0199264465 Coghlan D and Brannick T — Doing Action Research in Your Own Organization (Sage. Learners will need access to ICT and to appropriate commercial organisations. Resources Tutors will need to establish the availability of resources to support the independent study before allowing the learner to proceed with the proposal. 2003) ISBN 056608578X McNiff J — Action Research: Principles and Practice. 1999) ISBN 0761953531 Bryman A — Social Research Methods (Oxford University Press. 2000) ISBN 076191403X Black T R — Quantitative Research Design for the Social Sciences (Sage. 1998) ISBN 0761959750 Kane E et al — Doing Your Own Research: In the Field and on the Net (Marion Boyars. Second Edition (RoutledgeFalmer.

2002) ISBN 0273658042 Seale C (editor) — Social Research Methods: A Reader (Routledge.com) Hotel and Restaurant Magazine (Quantum) Restaurant Magazine (The Restaurant Game) Voice of the BHA (British Hospitality Association) 222 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .getfreemag. 2005) ISBN 0273682008 Further reading Caterer and Hotelkeeper (Reed Business Information) Cornell Quarterly Current Awareness Bulletin for Hospitality Management (HCIMA — published quarterly) Hospitality (Reed Business Information) Hospitality Matters (British Hospitality Association) Hospitality Review (Threshold Press — published quarterly) Hospitality Year Book (HCIMA) Hotels (official journal of the International Hotel and Restaurant Association — an online copy is available from www.Saunders M N K. Lewis P and Thornhill A — Research Methods for Business Students (FT Prentice Hall. 2003) ISBN 0415300835 Veal A J — Research Methods for Leisure and Tourism: A Practical Guide (FT Prentice Hall.

quality issues. including operational aspects. Learners will review contemporary cellar and bar management techniques. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Review cellar management techniques Review bar management techniques Investigate the application of technology Deal with ethical issues. Learners will also examine a range of ethical issues relating to the customer and to business operations. This unit will give learners an introduction to these principles by involving them in practical activities. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 223 . hygiene and safety. staffing. They will also explore developments in technology and the benefits they provide.Unit 27: Learning hours: NQF Level 5: Cellar and Bar Operations 60 BTEC Higher National — H2 Description of unit This unit is designed to give learners an overall understanding of cellar and drink management which is fundamental to the licensed retail trade.

police Business implications: theft. swipe cards. drink dispensing methods. electronic entrance/exit systems. MIS. stock control Security systems: closed circuit television (CCTV). trading standards. drugs. violence.Content 1 Cellar management techniques Cellar operations: size of operation. cellar management systems. safe delivery methods Hygiene: hygienic storage of a range of wet and dry stocks. pilferage. customer relations. Control of Substances Harmful to Health (COSHH). under-age drinking. consumption analysis. preparing cask ales. stock and cash control Safety and hygiene: handling. stock rotation. changing keg/cask barrels and CO2 cylinders. temperature controls 2 Bar management techniques Bar operations: size of operation. cleaning materials. local authorities. Electronic Point of Sale (EPOS). cellar maintenance. cleaning Staff issues: productivity. hygienic methods of working Safety: handling of caustic solutions. prostitution. market needs. storage of wet and dry stock and cleaning materials. recent and future developments. enhancement to or loss of reputation 224 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . improved customer care. staff rostering. customs and excise. environmental health. cashless-payment system. training 3 Application of technology Developments: hardware and software. future developments Benefits: efficiency gains. safe use of CO2. environmental procedures Product quality: standards. speed of service. trends Methods: bottling-up-and-down. dispense monitoring systems 4 Ethical issues Issues: drunks. kinetic handling. cost of stock losses. consistency. glass identification. door security Relationships: licensing justices. use of optics. maintenance and cleaning of dispensing equipment for a range of draft products. Hazard Analysis Critical Control Point (HACCP).

Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Review cellar management techniques • • • • • assess the best methods of dealing with dangerous and heavy loads review relevant environmental health procedures demonstrate the use of a range of cellar equipment assess the effectiveness of different control systems establish criteria for ensuring consistent product quality devise and present a training session demonstrate the use of a range of bar equipment demonstrate application of safe and hygienic methods of working review and evaluate a range of control methods evaluate technological developments and their impacts and benefits suggest potential technological developments and their likely impact explain how a range of ethical issues could be applied when dealing with customers define key relationships of any licensee measure the business implications of stock losses. • • • BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 225 . 2 Review bar management techniques • • • • 3 Investigate the application of technology • • 4 Deal with ethical issues.

Lectures and discussion groups will expand the content of bar management techniques. environmental health and so on. Case study materials can highlight problem issues that may not occur naturally. either through links with suitable commercial operations or as part of a realistic working environment within a centre. These aspects also relate well to the content of technology and its applications. as well as maintaining. particularly in the light of the substantial changes to bar management and the potential for the future. Learners should develop their knowledge of historical development and their expectations for the future. Learners should understand the significant advances that technology has achieved in recent years and the contributions it can make to both cellar and bar operations. Learners need to be keenly aware of the impact on the operation’s reputation of good or bad handling of ethical issues. Learners must be given the opportunity to practice the preparation and changing of kegs and cask barrels and CO2 cylinders. visits to commercial operations and presentations by visiting specialists will add currency and vocational relevance to delivery. presentations and projects. For both cellar and bar management techniques. The key issues of safety and hygiene in cellar management are best explored through visits to appropriate organisations. Case studies will again highlight problem issues in a safe manner. Tutors should expose learners to the differences between large corporate operations and small privately owned premises. Evidence generated through a work placement within licensed premises would be particularly applicable. It is strongly recommended that when learners are delivering presentations. cleaning and operating dispense equipment. presentation software. This unit would be enhanced by a period of work placement in a licensed retail outlet. Discussion groups can explore initial ideas about cellar and bar management techniques. LCD projectors. as well as the operational issues of relationships with licensing justices. Assessment Evidence of the outcomes should be mainly in the form of continuous assessment related to the learner’s practical and managerial skills within licensed retail outlets.Guidance Delivery This unit is essentially practical in nature and tutors should ensure that learners have access to an appropriate working environment. Learners also need to develop a sound understanding of ethical issues. role plays. Cellar operations must by their nature be delivered in a practical environment. These relate to customers and the public relations aspects of bars management. they have access to the latest technological equipment eg laptop computers. Tutors should again introduce issues based on the differences between large corporate operations and small privately-owned premises. Tutors should seek to expose learners to the latest applications of technology through visits to commercial operations. case studies. trade fairs and exhibitions and associations with manufacturers and suppliers. 226 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . Such continuous assessment should be supported by appropriate assignments.

BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 227 . such as the capacity to prepare and change keg and cask barrels. This unit also links to the following Management NVQ units: B2: Map the environment in which your organisation operates B8: Ensure compliance with legal. This unit also links with the following blocks of the HCIMA Corpus of Knowledge: OP33: Licensed Retail Management OP38: Statutory Regulations and Legal Requirements.Links This unit provides and can be linked successfully with other units in the licensed trade pathway: • • • • • • • • • • • • • • • • • • • • • • • Unit 13: On-Licensed Trade Management Unit 16: Sales Development and Merchandising Unit 28: Law for Licensed Premises Unit 29: Introduction to Brewing Science. ethical and social requirements C1: Encourage innovation in your team C2: Encourage innovation in your area of responsibility C3: Encourage innovation in your organisation D1: Develop productive working relationships with colleagues D2: Develop productive working relationships with colleagues and stakeholders D7: Provide learning opportunities for colleagues E4: Promote the use of technology within your organisation E5: Ensure your own action reduce risks to health and safety E6: Ensure health and safety requirements are met in your area of responsibility E7: Ensure an effective organisational approach to health and safety F7: Support customer service improvements F9: Build your organisation’s understanding of its market and customers F12: Improve organisational performance. either through links with suitable commercial operations or as part of a realistic working environment within a centre. Access to commercial operations that are able to demonstrate the latest technology in action are also critically important. clean and operate dispensing equipment. This unit should also be closely linked with: Unit 4: Food and Beverage Operations Unit 37: Food Hygiene and the Environment. Centres must provide appropriate facilities for practical demonstrations. regulatory. Resources The provision of an appropriate working environment is essential to the success of this unit. maintain.

org www. Support materials Books Bruning T and Blyth D (editors) — The Publican’s Handbook (Kogan Press. 2002) ISBN 0340847034 Waller K — Customer-Centred Performance Improvement for Food and Beverage Operations (Butterworth-Heinemann.hcima.Learners will need access to a library with a variety of texts and journals associated with cellar and bar operations.co.co. and the of use relevant software applications. as well as access to the internet. 1998) ISBN 0750632860 Flynn M.caterer.org.org www.uk www.com www.co.uk www.org. 2002) ISBN 0749438460 Davis B.hospitalitynet.bbc.wset. 228 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .org. 1996) ISBN 075062812X Websites www.riph. These resources should be used with caution. including nutritional.uk www.uk/food www.uk BBC website with online information.bii. Ritchie C and Roberts A — Public House and Beverage Management: Key Principles (Butterworth-Heinemann.uk www.uk www.camra. calorie and fat content values British Institute of Innkeeping British Hospitality Association Campaign for Real Ale Caterer and Hotelkeeper website Hotel and Catering International Management Association Hospitality Net People 1st (formerly Hospitality Training Foundation) Royal Institute of Public Health Wine and Spirit Education Trust Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.org. 2000) ISBN 0750646780 Lillicrap D — Food and Beverage Service (Hodder Arnold H&S. Stone S and Lockwood A — Food and Beverage Management (ButterworthHeinemann. Websites often make reference to other internet information sources.people1st.bha-online.

as well as the legislative responsibilities of employers in relation to their staff. the procedures involved in applying for a licence. employer liability and issues relating to misleading information. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Examine the effects of licensing legislation Investigate consumer protection Review the implications of health. types of licensed premises. Learners will focus on health and safety legislation and regulations and the duties and responsibilities of the licensee. Learners are not expected to have an in-depth knowledge of the legislation but they need to develop an understanding of the implications of the legislation on licensed premises from a management perspective. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 229 . including weights and measures.Unit 28: Learning hours: NQF Level 5: Law for Licensed Premises 60 BTEC Higher National — H2 Description of unit The aim of this unit is to allow learners to develop a practical understanding of the legislation relating to the management of licensed premises. Learners will also investigate consumer protection. and conduct and security issues relating to the management of licensed premises. They will look at types of licences. safety and hygiene legislation Examine the legislative responsibilities of employers in relation to staff. Learners will examine the effects of licensing legislation.

temperature controls. protection of children from harm 2 Consumer protection Misleading information: advertisements. noise at work. consumer protection. night). fire regulations Food safety and hygiene: food safety requirements and offences. freehold. wines. maternity.Content 1 Licensing legislation Types of licensed premises: managed houses. risk assessment. outside catering. trade union membership. Hazard Analysis Critical Control Point (HACCP). clubs (members. reporting of injuries/diseases and dangerous occurrences. payslips. pay (deductions. premises licence. renewal). supply of goods and services. manual handling operations. gaming permit. redundancy. defences. retirement Discrimination: sex. food labelling. employers’ liability. prices. display of prices (food. first aid. accommodation). safety and hygiene legislation Regulations: health and safety. display screen equipment. negligence. product liability directive. effect of European Union directives Weights and measures: beer and cider. Control of Substances Hazardous to Health (COSHH) Duties and responsibilities: common law. spirits. enforcement. public safety. service charges and gratuities. sick. insurance. alcoholic strengths. current issues 230 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . prevention of public nuisance. leasehold. drink. disability. registration of premises 4 Legislative responsibilities Employers’ responsibilities: appointment and contract. food hygiene regulations. proprietary. music copyright Procedures: local authorities. holidays). electricity at work. public houses. rehabilitation of offenders. application (new. HM Customs & Excise 3 Health. working hours. hotels. trade descriptions Employer liability: sale of goods. termination of employment. race. events Types of licence: personal licence. fees Conduct of licensed premises: prevention of crime and disorder. restaurants. equal pay. food handling. tenancies. employees’ liability. labelling.

• • BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 231 . 2 Investigate consumer protection • • • 3 Review the implications of health.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Examine the effects of licensing legislation • • • • categorise the different types of licensed premises explain the differences between a personal licence and a premises licence outline the procedures for licence applications devise a set of guidelines on the conduct of licensed premises for use by staff determine the consequences of providing consumers with misleading information assess the extent of employer liability in the protection of consumers develop a policy for ensuring that all aspects of weights and measures legislation are implemented summarise the key components of a range of regulations explain the duties and responsibilities associated with the management of licensed premises carry out a detailed risk assessment for one type of licensed premises review and evaluate the impact of food safety and hygiene legislation detail the responsibilities of employers in employing of staff identify the key aspects of discrimination legislation. safety and hygiene legislation • • • • 4 Examine the legislative responsibilities of employers in relation to staff.

together with visits to appropriate. including key legislation. contrasting premises. Health and safety legislation is underpinned by the content from other units. this should have a specific focus on the licensed trade. LCD projectors. presentation software. Research and investigative work alone may not provide sufficient evidence to achieve the unit but can be linked with other forms of evidence to cover the outcomes and assessment criteria. for example a national chain of family pubs. Learners could also provide personal accounts from any work placements they may have experienced. Tutors should ensure that this legislation is delivered in the context of the licensed trade. It is strongly recommended that when learners are delivering presentations. Assessment Tutors should consider the nature of the unit when looking at types of evidence. Links This unit can be linked with the following units within the qualification: • • Unit 13: On-Licensed Trade Management Unit 16: Sales Development and Merchandising 232 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . Again. It is important for learners to understand certain aspects of legislation in the context of the licensed trade industry and to be able to translate this into practical scenarios. Case studies and other examples of legal cases can help to clarify issues relating to the legal responsibilities of employers for their staff. Case studies. A certain amount of formal input will be required. Suitable case study materials will help provide examples of key issues. for example.Guidance Delivery This unit suits being delivered through a blend of theory and practice. A visiting speaker could deliver an overview of the role of HM Customs & Excise and the importance of weights and measures. Formal input will be required to support different aspects of the unit relating to consumer protection. The procedures for applying for a licence could be presented to the learners by a visiting specialist eg a licence holder. a small privately-owned operation and a more unusual example such as a nightclub or an outside catering operation. Other visiting speakers from local licensed premises could underpin the unit content relating to the conduct of licensed premises. Tutors must be aware of any changes to legislation (including European Union directives and guidelines) and ensure that learners are given up-to-date information. they have access to the latest technological equipment eg laptop computers. would be a useful way of presenting a wide variety of information within a single assignment. for example by relating to issues about working hours. as well as adding currency by highlighting topical issues. Discussions in small groups will help to identify what learners already know about licensed premises legislation and also allow the exchange of ideas and information.

This unit also links to the following Management NVQ units: B2: Map the environment in which your organisation operates E5: Ensure your own action reduce risks to health and safety E6: Ensure health and safety requirements are met in your area of responsibility E7: Ensure an effective organisational approach to health and safety F10: Develop a customer focused organisation. particularly where problem areas or other contentious issues cannot be covered elsewhere. This unit also links with the following blocks of the HCIMA Corpus of Knowledge: OP06: Managing Food Hygiene OP08: Managing Food and Beverage Services OP11: Managing Hospitality Operations OP15: Human Resources Management OP33: Licensed Retail Management OP38: Statutory Regulations and Legal Requirements. together with support from visiting speakers. 2001) ISBN 0471402729 Boella M and Pannett A — The Principles of Hospitality Law (Thomson Learning. Resources Access to a range of licensed premises is important. for example: • • • • • • • • • • • • • • • • Unit 4: Food and Beverage Operations Unit 7: Industry Experience Unit 14: People Management Unit 15: Marketing Unit 19: Facilities Management. as well as access to the internet. there are links with units in that pathway. Tutors should develop a bank of up-to-date case study materials which highlight key issues. and the use of relevant software applications. Support materials Books Barth S and Hayes D — Hospitality Law: Managing Legal Issues in the Hospitality Industry (Wiley. As this unit underpins much of the Hospitality Management (Licensed Trade) pathway.• • Unit 27: Cellar and Bar Operations Unit 29: Introduction to Brewing Science. 2000) ISBN 0826452736 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 233 . who will add currency and vocational relevance to the unit. 2001) ISBN 047134849X Barth S et al — Restaurant Law Basics (Wiley. Learners will need access to a library with a variety of texts and journals associated with the licensed trade.

people1st.uk www.bii. Stone S and Lockwood A — Food and Beverage Management (ButterworthHeinemann.org.com www.camra.org www. 1994) ISBN 0340595124 Peters R — Essential Law for Catering Students (Hodder Arnold.org www. These resources should be used with caution.org. 1998) ISBN 0750632860 Flynn M.rsph.uk British Hospitality Association British Institute of Innkeeping Campaign for Real Ale Caterer and Hotelkeeper website Chartered Institute of Environmental Health Food Standards Agency Hotel and Catering International Management Association Hospitality Net People 1st (formerly Hospitality Training Foundation) Royal Institute of Public Health Royal Society for the Promotion of Health Wine and Spirit Education Trust Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.uk www.uk www.bha-online. 1996) ISBN 0340630787 Waller K — Customer-Centred Performance Improvement for Food and Beverage Operations (Butterworth-Heinemann.uk www. Health and Safety.uk www. Websites often make reference to other internet information sources.cieh.wset.hospitalitynet.hcima.co.org.co.uk www.caterer.riph.Davis B. Food Safety (Croner Publications) Croner’s Licensed Trade Management (Croner Publications) Food Safety (General Food Hygiene) Regulations 1995 (Stationery Office Books. 234 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .org www. 2000) ISBN 0750646780 Kolvin R — Licensed Premises: Law and Practice (Tottel.org www. 1996) ISBN 075062812X Further reading Catering.org. 1995) ISBN 0110532279 Websites www.food. 2005) ISBN 1845920236 Kotas R and Jayawardena C — Profitable Food and Beverage Management (Hodder Arnold. Ritchie C and Roberts A — Public House and Beverage Management: Key Principles (Butterworth-Heinneman.gov.

through a practical environment. fermentation technology or the licensed trade sector. prior to undertaking this unit.Unit 29: Learning hours: NQF Level 5: Introduction to Brewing Science 60 BTEC Higher National — H2 Description of unit This unit has been designed to introduce the biochemical and biophysical aspects of brewing technology. It also allows the learner to apply this knowledge. It is assumed that. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 235 . the learner has a working knowledge of the basic concepts of biological processes as defined in Unit 38: Nutrition and Diet. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 5 Investigate fermentation systems Examine the biochemistry of malting and mashing Explore the biochemical conversions in the copper Examine yeast physiology and microbiology Identify fermentation and associated quality control systems. It will support and reinforce the knowledge and appreciation of fermentation systems which will be vital to a proposed career in either brewing. It has been designed in such a way as to allow flexibility of delivery.

monitoring ‘run-off’ from the mash tun for turbidity and specific gravity 3 Biochemical conversions Hop variety: varieties of hops available (including brief histories and geographical location).Content 1 Fermentation systems Microbial groupings: microbial range and form Unicellular fungi: importance to the fermentation process especially saccharomyces sp History of fermentation advances: metabolic pathways of respiration. oxidation of tannins). methods of controlling a fermentation (tops and bottoms). principal steps in the brewing process 2 Biochemistry of malting and mashing Barley physiology: choice of cereal. sterilisation of the wort. importance of temperature and time controls. the role of recombinant DNA technology in future yeast research. feel. the effect of seed content on hop property and the principle contributors to aroma The copper: inactivation of enzymes. saccaromyces carlsbergensis. economic role Yeast chemistry: yeast metabolism of macro-nutrients and the effect of these metabolites on the fermentation product. cell-permeability and physiological state. characteristic properties of each variety. reduction of surface tension Practical control: timescales involved in boiling and the stage points of hop introduction 4 Yeast physiology and microbiology Yeast physiology: saccharomyces cerevisiae. the role of exoenzymes. hop additions to brews (biochemistry of action). selection of yeast strains and their properties. factors affecting extraction and enzymatic conversion in the grist. hop quality (appearance. water evaporation and subsequent wort concentration. further precipitation of Ca(PO4)2 (and its effect on pH). polyphenols and some lipids. melanoidin formation. differences between top-fermenting and bottom-fermenting strains. dynamics of anaerobic respiration/fermentation. precipitation of proteins. development of colour Mashing process: the ionic balance of the liquor (Burtonization). oxidative conversions to humulones and hulupones. production of hop-derived flavours and aromas. the importance of aeration to the fermentation process 236 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . biochemical changes affected by the malting process Wort composition: biochemical/biophysical conversions Malting process: the enhancement of diastatic power. the distillation of volatile materials. yeast metabolism of micro-nutrients and their effect on product quality. enhancement of colour (caramelization. aroma) Hop biochemistry: the ratio of α and β-acids. control of N2-content. saccaromyces uvarum.

factors affecting the flavours of ‘regionality’. adjuncts and trub). temperature. specific and original gravities. effect that fluctuation of temperature control will have on yeast physiology and end product quality. organic acids. esters. blind tasting philosophy. the relationships between hydrometer readings. fermentation vessel (size and geometry) Beer flavour biochemistry: specific beer flavourants such as CO2. wort composition (dissolved O2 concentration. beer styles and types BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 237 . aldehydes. strain purity/contamination). glycerol.5 Quality control systems Physical control systems: parameters instrumental in determining pitching rate. viability/vitality. temperature. remedial measures to correct fermentation deviance Physiology of human sensory perception: biology of human senses Beer flavour influences: key contributing agents to beer flavour ie yeast (pitching rate. OG. ketones. S2-compounds Industrial quality control: the industry practices of product evaluation. ethanol. determining when a fermentation has ‘run its course’ (end point determinants). fusel oils.

2 Examine the biochemistry of malting and mashing • • • 3 Explore the biochemical conversions in the copper • • • 4 Examine yeast physiology and microbiology • • • 5 Identify fermentation and associated quality control systems. listing historical aspects and identifying geographical locations describe the biochemical conversions that take place during the boiling and hopping process evaluate the practical systems used to maximise flavour and colour profiles and ensure uniformity of the end product analyse the physiological and economic role played by yeasts in fermentation systems describe the biochemical conversions affected by yeasts during a fermentation and evaluate how these conversions can be controlled by environmental ‘adjustment’ discuss the present and suggest the future roles played by industry in the development of more active fermentation strains describe and apply the main concepts of regulatory control of a fermentation use relevant data sources to identify SG and predict a brew’s final OG and apply these at least twice in a practical fermentation environment discuss and analyse the contributory factors that determine beer flavour carry out practical quality analyses of different beer types and account for regional characteristics of similar brews on at least two occasions appraise the role of blind tasting and quality control systems used by the industry. • • • • • 238 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Investigate fermentation systems • • • review microbial range and form review and evaluate the basic biological concepts of fermentation design identify the principal steps of the brewing process explain the role of barley in the malting process highlighting the biochemical changes to the barley distinguish between the biochemical processes involved in the malting and mashing processes apply the practical controls and monitoring systems needed to ensure uniformity of clarified wort ‘run-off’ at least three times categorise the variety of hops available.

investigative reports and individual or group seminar presentations. It is strongly recommended that when learners are delivering presentations. Learners will need access to a library with a variety of texts and journals associated with brewing science as well as access to the internet. and the use of relevant software applications. an ability to demonstrate practically based competencies is essential and therefore the need for a substantial practically assessed component to the unit is expected to reflect this need. presentation software. The use of a micro-brewery facility (or equivalent) would enable the practical competencies of the unit to be assessed. all of which should show the learner’s ability to solve problems or produce sustainable theorems.Guidance Delivery A combination of key lectures supported by seminars. With a unit of this nature. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 239 . tutorials and workshop sessions is recommended. Laboratory-based exercises should be incorporated when necessary (eg fermentations). food sensory facilities (for flavour evaluations and blind tastings) and the use of a micro-brewery facility. they have access to the latest technological equipment eg laptop computers. Resources Learners will need access to laboratory facilities. This unit also links to the following Management NVQ unit: A2: Manage your own resources and professional development. Site visits and guest speakers from industry will greatly enhance delivery. Links This unit can be linked with the following units within the qualification: • • • • • • • Unit 13: On-Licensed Trade Management Unit 16: Sales Development and Merchandising Unit 27: Cellar and Bar Operations Unit 28: Law for Licensed Premises. This unit also links with the following blocks of the HCIMA Corpus of Knowledge: OP33: Licensed Retail Management OP38: Statutory Regulations and Legal Requirements. LCD projectors. Assessment Evidence of outcomes may be in the form of individual or group assignments centred around primary research bases.

breweryhistory. 2001) ISBN 0632054751 Fix G J — Principles of Brewing Science: A Study of Serious Brewing Issues (Brewers. 1981) ISBN 0412165805 Priest F G and Campbell I (editors) — Brewing Microbiology (Kluwer AcademicPlenum.ibd.co.co.uk www.siba.com www.org. Websites often make reference to other internet information sources.org. 2002) ISBN 1842225758 Smart K A (editor) — Brewing Yeast Fermentation Performance (Blackwell.darwinbrewery. Hough J S and Briggs D E — Malting and Brewing Science: Hopped Wort and Beer — Volume 2 (Kluwer Academic/Plenum.camra. 2005) ISBN 140511908X Stevens R.com www.co. 1999) ISBN 0937381748 Hough J S. 240 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . Briggs D E. Young T W and Stevens R — Malting and Brewing Science: Malt and Sweet Wort — Volume 1 (Kluwer Academic/Plenum. Young T W.brewingtechniques.uk Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.uk Brewery History Society Brewing Services website — brewery development. 2002) ISBN 0834216841 Websites www. installation and consultancy company US-based archive of articles from the now defunct Brewing Techniques technical magazine Campaign for Real Ale Darwin Brewery in Sunderland Institute of Brewing and Distilling (formerly Institute and Guild of Brewing) Murphy & Son — suppliers of processing aids and additives to the brewing industry Society of Independent Brewers — professional body representing the small brewery industry www.uk www.uk www.Support materials Books Boulton C and Quain D — Brewing Fermentation and Yeast Biotechnology (Blackwell Science.brewingservices. These resources should be used with caution.com www. 2002) ISBN 0306472880 Protz R — The Organic Beer Guide (Carlton.murphyandson.

BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 241 . recipes and service styles Explore the application of design principles within a food service environment Initiate and apply a costs and quality control process. The unit will provide opportunities for investigation. as well as enabling learners to demonstrate a creative. products and services that will continue to meet consumers’ needs and expectations. much of them achieved through the contribution made by the media in publicising the innovations of popular and notable chefs. have focused the need to develop menus.Unit 30: Learning hours: NQF Level 5: Menu Planning and Product Development 60 BTEC Higher National — H2 Description of unit This unit brings together three interdependent and rapidly developing aspects of food and beverage operations. development and analysis of menus. Learners will have the opportunity to develop the application of management skills involved in the development of products and services as well as research and evaluation of current innovations. Changes in consumers’ knowledge and expectations of food and drink. products and services. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 5 Evaluate the application of current food hygiene legislation and regulations Assess and interpret consumer awareness and expectations of product Plan and develop an innovative and creative range of menus. artistic and innovative approach to this important aspect of the hospitality industry.

service staff uniforms or dress code. ethnic and social influences. addressing consumer needs and expectations. commodity planning. the meal experience. table. timing 4 Design principles Menu presentation: language. hygiene audits. healthy or dietary needs. seasonal factors Recipe development: creativity. combination of fresh and prepared foods. design styles. ‘white space’. recipes and service styles Menu development: principles of menu planning. wood. music. feasibility studies. cookery styles. cook-chill/freeze. consumer expectations. decision-making. spending power 3 Menus. types of menu. methods eg fresh commodities. due dilligence. lighting. temperature. service styles to meet demand 242 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . consistency of product. nutritional composition. mirrors. expectations. stock control. cleaning schedules. size. religious. contemporary materials 5 Costs and quality control Costs control: principles of costing. fashions. menu terminology Implications: compliance. themes Menu compilation: eg taste. consistency and standardisation. maintenance schedules. pictures. counter. prepared foods. timing Service development: variations to standard service methods eg silver. food hygiene regulations. selection of furniture. interpreting data.Content 1 Food hygiene legislation and regulations Legislation and regulations: food safety act. training. competitive awareness. waste/loss control Quality control: critical control points. theme relationships. call order. cultural. texture. management and operational responsibilities. predicting demand. fads and trends. creativity. colour. appearance. staff capabilities. customer profiles. recording and monitoring documentation 2 Consumer awareness and expectations Awareness and expectations: trends. theme reflection Ambience: creativity. equipment selection and improvisation. tray. decoration. batch cookery. portion control. colour. menu balance. food presentation. use of glass. terminology. buffet. purchasing. appropriate commodities. fashions. background sound. portion size. spending power. field testing.

recipes and service styles. recipes and service styles • • • 4 Explore the application of design principles within a food service environment • • 5 Initiate and apply a costs and quality control process. recording and monitoring documentation that will ensure compliance with relevant food hygiene legislation and regulations assess consumer awareness and expectations relating to a range of menus. recipes and consumer expectations develop and present a menu design to reflect the menu compilation and recipe development assess and apply the development of the ambience of the environment to support menu. recipes and service styles interpret and present data gathered from consumers explain how interpretation of data will support and inform decision-making apply principles of menu planning to compile an innovative and creative menu develop. recipe and service development evaluate a range of quality controls appropriate to the development of menus.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Evaluate the application of current food hygiene legislation and regulations • assess the implications of current food hygiene legislation and regulations to a commercial food development environment prepare appropriate working. • 2 Assess and interpret consumer awareness and expectations of product • • • 3 Plan and develop an innovative and creative range of menus. • • BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 243 . recipe and service developments analyse and apply a range of cost controls to support menu. prepare and produce a range of recipes that reflect consumer awareness and expectations develop a style of service appropriate to the menu.

It is strongly recommended that when learners are delivering presentations. recipes and service. However. Learners should develop a portfolio of work relating to menu. It is important for learners to understand the importance of food hygiene and safety throughout their work and particularly in this unit.Guidance Delivery This unit should be delivered through a combination of theory. During the development stages. creativity and innovation should then be applied. It is essential before embarking on the main focus of the unit to establish the parameters of food hygiene and safety. This can usefully be linked to Unit 15: Marketing. the product of which can be used to develop the thinking and development work relating to menus. especially in the creation of menus. Learners should approach consumers through a variety of contexts in order to develop their knowledge of consumer awareness and expectations. such as Unit 31: Planning and Managing Food Production or Unit 34: World Cuisine. presentations can be made to explore and expand proposals. but it is the particular aspects of development work that must be considered. as would a presentation by a visiting speaker. Recording and monitoring documentation to ensure compliance with food hygiene and safety legislation and regulations must be prepared and applied during learners’ practical work. Learners must have a sound understanding of the principles of menu compilation. seeking new ways of presenting and enhancing menu information. Creativity and innovation should again be encouraged. provided that this is used to develop the consumer needs and expectations identified earlier. which can be developed in conjunction with Unit 33: Contemporary Gastronomy. recipe and service development that includes discarded ideas as well as successful ones. Case study materials for this and other aspects of this unit will offer useful support for delivery. it is important to choose such operations or speakers with care. it is important for learners to understand that the creativity and innovation they have demonstrated during the unit must be accounted for through costs and quality control. It is important for learners to understand that creativity serves no purpose if there is no consumer demand. Thought-showers can support the creative and innovative approach that should be reflected throughout this unit. Visits to commercial operations that reflect the principles of this unit would be a useful contribution to delivery. investigation and practical application. 244 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . This can then lead to investigation and research into consumer awareness and expectations. The same principle applies to learners’ approaches to recipe and food service developments. including tastings and feedback from consumers. research. Assessment Evidence for this unit should combine formal reports or presentations with practical evidence. Discussion groups can open up the development of the unit. This should be achieved by relating it to application in other units. these aspects can be delivered in conjunction with other units. Visits to commercial operations and hospitality exhibitions can also add currency and vocational relevance to the development of design principles. It is important to free learners of conventional constraints. Once this has been achieved. to ensure that they properly support delivery of the unit. particularly when considering the ambience of the environment. LCD projectors. This is a more difficult aspect to deliver and needs the support of experiential learning. they have access to the latest technological equipment eg laptop computers. Again. presentation software. Finally.

Quality control documentation should also be included showing what aspects have been considered and applied. regulatory. This unit also links to the following Management NVQ units: A2: Manage your own resources and professional development B1: Develop and implement operational plans for your area of responsibility B2: Map the environment in which your organisation operates B8: Ensure compliance with legal. analysis of staffing needs or selection of commodities. Learners must also include evidence of costing methods applied to control the development. ethical and social requirements B11: Promote diversity in your area of responsibility B12: Promote diversity in your organisation C1: Encourage innovation in your team C2: Encourage innovation in your area of responsibility C3: Encourage innovation in your organisation E1: Manage a budget E2: Manage finance for your area of responsibility E5: Ensure your own action reduce risks to health and safety E6: Ensure health and safety requirements are met in your area of responsibility E7: Ensure an effective organisational approach to health and safety F1: Manage projects F2: Manage a programme of complementary projects F4: Develop and review a framework for marketing BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 245 . its design as presented to the customer and the service that is used to deliver the food to the customer. This should also take account of the menu that has been compiled. including peers. tutors and consumers.Practical work involving the preparation and cooking of recipes should include feedback from a range of participants. Links This unit can be linked with the following units within the qualification: • • • • • • • • • • • • • • • • • • • • • • • • • • Unit 4: Food and Beverage Operations Unit 7: Industry Experience Unit 15: Marketing Unit 33: Contemporary Gastronomy (double unit) Unit 34: World Cuisine Unit 35: Creative Patisserie (double unit) Unit 36: Catering Technology Unit 37: Food Hygiene and the Environment Unit 38: Nutrition and Diet. These could include costings sheets.

2001) ISBN 2035850134 Gillespie C and Cousins J — European Gastronomy into the 21st Century (ButterworthHeinemann. Tutors should also integrate some practical ‘laboratory’ work to support recipe development. Stone S and Lockwood A — Food and Beverage Management (ButterworthHeinemann. 1998) ISBN 0750632860 Fine G A — Kitchens: The Culture of Restaurant Work (University of California Press. Experience of industrial developmental techniques through some form of work experience will be a distinct advantage. 1996) ISBN 0470235721 Ceserani V. This unit also links with the following blocks of the HCIMA Corpus of Knowledge: OP04: Food and Beverage Skills and Knowledge OP42: Food and Society. such as contact with consumers when investigating consumer awareness and expectations. 2001) ISBN 0750652675 Katz J B — Restaurant Planning. A range of appropriate case study materials and development materials from commercial organisations would be useful. Resources Tutors should have technical qualifications and experience of working in food preparation and service operations. Design and Construction: A Survival Manual for Owners. It would also be useful if this area utilised a food and beverage ICT system. 2002) ISBN 0582452716 Davis B. as well as a range of investigative and research opportunities. Kinton R and Foskett D — Practical Cookery (Hodder & Stoughton. Learners must also have access to library and research facilities. Operators and Developers (John Wiley & Sons. 1997) ISBN 0471136980 246 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . including use of the internet. 2004) ISBN 0340811471 Cousins J. Access will also be needed to commercial environments to support the experiential aspects of delivery. The learning for this unit will require access to appropriate centre facilities including industrial-standard food preparation and service environments. 1996) ISBN 0520200780 Foulkes C (editor) — Larousse Encyclopaedia of Wine (Larousse Kingfisher Chambers. Foskett D and Gillespie C — Food and Beverage Management (Longman.• • • • • • F8: Work with others to improve customer service F9: Build your organisation’s understanding of its market and customers F10: Develop a customer focused organisation F12: Improve organisational performance. It is essential for learners to read the trade press and up-to-date journals regularly in order to follow current developments within the industry. Support materials Books Bode W K H — European Gastronomy: The Story of Man’s Food and Eating Customs (Hodder & Stoughton.

com www. 1994) ISBN 0340595124 Lawson F — Restaurants.askachef.co. 1998) ISBN 1862504776 Peters R — Essential Law for Catering Students (Hodder Arnold H&S. 2002) ISBN 0340847034 Manask A and Schechter M E — The Complete Guide to Foodservice in Cultural Institutions: Keys to Success in Restaurants. Ceserani V and Foskett D — The Theory of Catering (Hodder Arnold H&S.bbc. 2004) ISBN 0471477869 Morrison P.Kinton R.com Academy of Food and Wine Service Ask a Chef BBC Food pages British Dietetic Association BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 247 . 1995) ISBN 0750620765 Lillicrap D — Food and Beverage Service (Hodder Arnold H&S. 1996) ISBN 0415133823 Unwin T — Wine and the Vine: A Historical Geography of Viticulture and the Wine Trade (Routledge. Design and Investment in Food Service Facilities (Architectural Press.bda.uk/food www. Ruys H and Morrison B — Cost Management for Profitable Food and Beverage Operations (Hopitality Press.com) Restaurant Magazine (The Restaurant Game) Voice of the BHA (British Hospitality Association) Websites www. 2001) ISBN 0471396885 Miller J E.org www. 1996) ISBN 0415144167 Waller K — Customer-centred Performance Improvement for Food and Beverage Operations (Butterworth-Heinemann.uk. 1996) ISBN 0340630787 Telfer E — Food for Thought: Philosophy and Food (Routledge. 2003) ISBN 0340850418 Kotas R and Jayawardena C — Profitable Food and Beverage Management (Hodder Arnold H&S. Catering and Special Events (John Wiley & Sons. Hayes D K and Dopson L R — Food and Beverage Cost Control (John Wiley & Sons.getfreemag. Clubs and Bars: Planning. 1995) ISBN 0110532279 Hospitality (Reed Business Information) Hospitality Matters (British Hospitality Association) Hotel and Restaurant Magazine (Quantum) Hospitality Review (Threshold Press — published quarterly) Hospitality Year Book (HCIMA) Hotels (official journal of the International Hotel and Restaurant Association — an online copy is available from www. 1996) ISBN 075062812X Further reading Caterer and Hotelkeeper (Reed Business Information) Cornell Quarterly Croner’s Catering Magazine (Croner Publications) Current Awareness Bulletin for Hospitality Management (HCIMA — published quarterly) Food Safety (General Food Hygiene) Regulations 1995 (HMSO.acfws.

ecagb.ih-ra.dine-online.org.org.com www.org.fcsi.com Wine Spectator online Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.ac.intowine. Websites often make reference to other internet information sources.ehotelier.wine.ranw.uk www. 248 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .com www.foodserviceworld. These resources should be used with caution.food.com www.rdg.co.foodlaw.com www.uk www.uk www.uk www.co.nutrition.hospitalitynet.webtender.uk www.bii.caterer.com/rimag www.com www.gov.hcima.co.com www.winespectator.www.uk www.org www.org www.people1st.com www.com Adams Beverage Group — an information source for the beverage alcohol industry British Hospitality Association British Institute of Innkeeping Caterer and Hotelkeeper website Dine Online — independent reviews European Catering Association (Great Britain) eHotelier website — one-stop website for hoteliers Foodservice Consultants Society International Foodservice World Food Standards Agency University of Reading’s food law website Restaurants and Institutions magazine Hotel and Catering International Management Association Hospitality Net International Hotel and Restaurant Association Into Wine website — covering various aspects of wine British Nutrition Foundation People 1st (formerly Hospitality Training Foundation) Food & Beverage Manager Webtender — an online bartender Wine.com www.uk www.foodservice411.beveragenet.uk www.org www.net www.bha-online.

The unit will enable learners to experience the principles and concepts of food production management. Learners will develop the necessary tools to allow them to apply objective. commodities and equipment Produce and critically assess food production plans Investigate food quality control processes and policies for volume food production. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Compare and contrast different systems and equipment used for volume food production in different contexts Analyse and critically assess purchasing management for materials. New technology will interface with this unit. constructive and evaluative management skills across a range of settings and situations.Unit 31: Learning hours: NQF Level 5: Planning and Managing Food Production 60 BTEC Higher National — H2 Description of unit This unit is designed to plan for the needs of quality food production management applicable in all hospitality operations. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 249 . which they can apply in business.

planning meetings Methodology: production schedules and methods. tools and equipment. design. technology applications. nutritional. monitoring. delivery 3 Food production plans Plans: staffing levels and abilities. cleaning programmes. nutritional aspects 4 Food quality control processes and policies Processes: receipt. communications. silver. availability. monitoring and recording systems and documentation 250 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . storage. operational/management requirements. distribution/transportation. implications for organisation Factors influencing choice: eg capacity. multi-portioned. cook-to-order. effectiveness Implications: costs. plated. events catering. production issues. technology applications.Content 1 Systems and equipment Systems: manufacturing. integration. technology applications. financial. texture. cook-chill/freeze. product specification. specifications and methods. pre-prepared. batch. reporting procedures Equipment: specialist. service and point-of-sale applications. legislation. multi-portion. content specification. visual aids. contingency arrangements Materials. colour. communication systems. technology applications Policies: hazard analysis (HACCP). customised. consistency and standardisation of product. discounts. family. recording Presentation: eg traditional. yield analysis. resource issues eg physical. ergonomics. estimates. conference and banqueting 2 Purchasing management Supplier: contract. budgets. quality assurance. sous-vide. individual. commodities and equipment: branded/non-labelled. purchasing specification. compliance. vendor ratings. internal/external contacts. quality. monitoring and recording. economics. technology applications. risk assessment (HASAWA). organisational policy. preparation. volume. work flow. traditional. production. organisational policy Strategies: information sources. individual. in relation to food safety acts and Food Standards Agency. futuristic. centralised. modern. assured safe catering (ASC). creative. flavour Portion control systems: eg preparation. reliability. yields. maintenance and ‘down time’ Contexts: eg contract catering. transportation and delivery. equipment specifications. imaginative.

Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Compare and contrast different systems and equipment used for volume food production in different contexts • • compare and contrast systems of volume food production in different contexts identify and critically evaluate types and specifications of a range of volume food production equipment analyse the implications for the organisation of choosing different types of supplier explain the factors associated with supplier selection evaluate the considerations to be made and the decision-making strategy when selecting materials/commodities analyse the strategies that support the development of a production schedule evaluate the resources and methodologies needed to support the development of a production schedule prepare a production schedule for a defined event evaluate the effectiveness of a range of portion control systems identify and evaluate the process required to maintain a quality assured food production process compare and contrast a range of food quality control policies currently used by commercial organisations produce appropriate documentation consistent with current operational quality standards. commodities and equipment • • • 3 Produce and critically assess food production plans • • • • 4 Investigate food quality control processes and policies for volume food production. 2 Analyse and critically assess purchasing management for materials. • • • BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 251 .

LCD projectors. supported by materials from appropriate suppliers of portion control systems and equipment. Learners need to understand the management perspective they are being asked to consider. presentation software. Materials. Assessment Learners will have the opportunity to develop evidence through initial research. The practical application of portion control systems and their impact on the operation of a food production area can be delivered through discussion groups. Food quality control processes and policies. Tutors should be clear about what is required of the report format if this is chosen. A visiting speaker will provide a sound basis for learning in this area. Case study material will help to establish the nature of this aspect of management for learners. Particular attention should be given to operations involved in volume production. Again. 252 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . can be reflected in the plan or considered separately. practical production sessions. particularly to highlight key problems that should not occur within a commercial operation. Food production plans could be applied through other units. Alternatively. This could be as a presentation to a group It is strongly recommended that when learners are delivering presentations. Learners also need to experience a range of purchasing management functions and the factors that influence the purchasing manager’s choice. as well as their application. they have access to the latest technological equipment eg laptop computers.Guidance Delivery The learning approach for this unit should be based on a combination of practical work and experiential learning. Experience of commercial operations through some form of work experience will be a distinct advantage. Case studies can highlight issues reflecting the impact of poor or non-existent portion control on a commercial operation. Tutors should adopt a similar approach to the delivery of topics relating to food quality control processes and policies. but evidence must be focused on the plan itself and whether this could effectively be put into operation. Visiting speakers can usefully extend the range of operations covered by visits. The creation of such processes and policies is an important issue. This is above the level of speciality evening work popular at National Certificate and Diploma levels and should explore a wider range of issues. Learners should be exposed to as wide a coverage as possible. exposing learners to a range of different food production systems and equipment in a range of contexts. team/group discussions and through the presentation of their findings. products and specifications from providers of purchasing management systems will be a valuable resource to underpin the range of different applications. hospital or airline catering. supported by formal input and development of associated theory. Visits to commercial operations will provide a useful opening to the units. but learners should adopt an integrative approach to their work. Learners also need to examine the management functions of food production planning. learners could present a written assignment or a formal report. supported by case studies. together with portion control systems. such as conference and banqueting operations. case study materials will offer useful support. events provision. or contract catering in its varied forms.

including use of the internet.Links This unit is linked to: • • • • • • • • • • • • • • • • • • • • Unit 4: Food and Beverage Operations Unit 7: Industry Experience Unit 32: Planning and Managing Food and Beverage Service Unit 33: Contemporary Gastronomy (double unit) Unit 34: World Cuisine Unit 35: Creative Patisserie (double unit) Unit 36: Catering Technology Unit 37: Food Hygiene and the Environment Unit 38: Nutrition and Diet. Case study materials can be used to highlight key issues that may not occur naturally in commercial environments. This unit also links to the following Management NVQ units: B1: Develop and implement operational plans for your area of responsibility B2: Map the environment in which your organisation operates B8: Ensure compliance with legal. Learners must also have access to library and research facilities. regulatory. Centres should also ensure that they can involve visiting speakers where appropriate. Access to a broad range of food production operations in the commercial field is important to provide a wide exposure to different systems. This unit also links with the following block of the HCIMA Corpus of Knowledge: OP07: Managing Food Production Operations. The learning for this unit also relies upon support by laboratory-based learning environments. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 253 . It is essential for learners to read the trade press and up-to-date journals regularly in order to follow current developments within the industry. Resources Tutors should be technically qualified and have up-to-date knowledge of modern food production operations and centres should have access to industrial standard food preparation and production areas. procedures and policies. ethical and social requirements E1: Manage a budget E2: Manage finance for your area of responsibility E4: Promote the use of technology within your organisation E5: Ensure your own action reduce risks to health and safety E6: Ensure health and safety requirements are met in your area of responsibility E7: Ensure an effective organisational approach to health and safety F12: Improve organisational performance.

1994) ISBN 0340595124 Lillicrap D — Food and Beverage Service (Hodder Arnold H&S.Support materials Books Bode W K H — European Gastronomy: The Story of Man’s Food and Eating Customs (Hodder & Stoughton. Stone S and Lockwood A — Food and Beverage Management (ButterworthHeinemann. Foskett D and Gillespie C — Food and Beverage Management (Longman. 2000) ISBN 075064480X Further reading Caterer and Hotelkeeper (Reed Business Information) Croner’s Catering Magazine (Croner Publications) Current Awareness Bulletin for Hospitality Management (HCIMA — published quarterly) Food Safety (General Food Hygiene) Regulations 1995 (HMSO. 1996) ISBN 075062812X Wood R — Strategic Questions in Food and Beverage Management (Butterworth-Heinemann. Beverage and Labor Cost Controls (John Wiley & Sons. Ceserani V and Foskett D — The Theory of Catering (Hodder Arnold H&S. 1996) ISBN 0520200780 Gillespie C and Cousins J — European Gastronomy into the 21st Century (ButterworthHeinemann. 2002) ISBN 0582452716 Davis B. 1995) ISBN 0110532279 Hospitality (Reed Business Information) Hospitality Matters (British Hospitality Association) Hotel and Restaurant Magazine (Quantum) 254 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . 1996) ISBN 0415133823 Waller K — Customer-centred Performance Improvement for Food and Beverage Operations (Butterworth-Heinemann. 2004) ISBN 0340811471 Cousins J. 1998) ISBN 1862504776 Peters R — Essential Law for Catering Students (Hodder Arnold H&S. 1998) ISBN 0750632860 Dittmer P R and Griffin G G — Principles of Food. Hayes D K and Dopson L R — Food and Beverage Cost Control (John Wiley & Sons. Ruys H and Morrison B — Cost Management for Profitable Food and Beverage Operations (Hopitality Press. 2002) ISBN 0471397032 Fine G A — Kitchens: The Culture of Restaurant Work (University of California Press. 1996) ISBN 0340630787 Telfer E — Food for Thought: Philosophy and Food (Routledge. 2004) ISBN 0471477869 Morrison P. 2002) ISBN 0340847034 Manask A and Schechter M E — The Complete Guide to Foodservice in Cultural Institutions: Keys to Success in Restaurants. Catering and Special Events (John Wiley & Sons. 2003) ISBN 0340850418 Kotas R and Jayawardena C — Profitable Food and Beverage Management (Hodder Arnold H&S. Kinton R and Foskett D — Practical Cookery (Hodder & Stoughton. 2001) ISBN 0471396885 Miller J E. 2001) ISBN 0750652675 Kinton R. 1996) ISBN 0470235721 Ceserani V.

org.nutrition.beveragenet.com www.co.getfreemag.com/rimag www.com www.com www.ehotelier.bbc.foodserviceworld.uk www.ih-ra.co.com) Restaurant Magazine (The Restaurant Game) Voice of the BHA (British Hospitality Association) Websites www.foodservice411.wine.org www.uk www.webtender.com Wine Spectator online Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.winespectator.uk www.org.rdg.co.acfws.foodlaw.uk.com www.uk www.uk www.fcsi.uk www.caterer.intowine.net www.org www.food.org www.com www.co.dine-online.com www.ac.hcima. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 255 .org.hospitalitynet.uk www.com www.org www.bda.bha-online.bii.ecagb.askachef.com www.uk www. These resources should be used with caution.com www.gov.Hospitality Review (Threshold Press — published quarterly) Hospitality Year Book (HCIMA) Hotels (official journal of the International Hotel and Restaurant Association — an online copy is available from www.uk/food www.com www.people1st. Websites often make reference to other internet information sources.ranw.com Academy of Food and Wine Service Ask a Chef BBC Food pages British Dietetic Association Adams Beverage Group — an information source for the beverage alcohol industry British Hospitality Association British Institute of Innkeeping Caterer and Hotelkeeper website Dine Online — independent reviews European Catering Association (Great Britain) eHotelier website — one-stop website for hoteliers Foodservice Consultants Society International Foodservice World Food Standards Agency University of Reading’s food law website Restaurants and Institutions magazine Hotel and Catering International Management Association Hospitality Net International Hotel and Restaurant Association Into Wine website — covering various aspects of wine British Nutrition Foundation People 1st (formerly Hospitality Training Foundation) Food & Beverage Manager Webtender — an online bartender Wine.

256 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .

constructive evaluative judgements across a range of situations.Unit 32: Learning hours: NQF Level 5: Planning and Managing Food and Beverage Service 60 BTEC Higher National — H2 Description of unit This unit is designed to enable learners to develop skills within the dynamic environment of food and beverage service systems. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 257 . Learners will develop the essential practical and management tools to allow them to make objective. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Research and implement different food and beverage systems Investigate and apply control systems associated with food and beverage service Explore the implications of staff management and development for food and beverage service systems Review the importance of the customer in the provision of food and beverages. This development will occur through practical application and management activities.

consistency and standardisation. high-volume systems. events catering. advertising/merchandising. levels of output. requisitions. multi-skilling. display signs (HM Customs & Excise). style and type. staff capabilities. large and small equipment eg crockery. due diligence. service styles to meet demand 3 Staff management and development Management: job specifications. incidents. risk assessment. computerised. recording and monitoring documentation. cost/benefits analysis 4 Importance of the customer The meal experience: customers’ needs and expectations. technology applications Financial: costing and pricing calculations. financial. emergencies Legal: use of menu and beverage terminology. compliance. off site Implications: eg skills gaps/shortages. room. floats. dispense. conference and banqueting. styles of feedback Development: evaluating food and beverage training needs. payment controls Reservation systems: manual. labelling. contract catering. trolley/geuridon. furnishings. wine list. management information. family. enquiries. service area layout Legislation: current hygiene regulations. forecasting techniques Quality control: eg critical control points. teams. stocktaking. impact of legislation on food and beverage service systems 2 Control systems Stock and resources: purchasing. electrical equipment. security. drinks list. appraisal eg individuals. buffet. reconciliation. drinks service eg bar. support for food and beverage service system. task analysis. work study. health and safety. food courts Systems: food service eg silver. glassware. table coverings and accessories. contribution to management of food and beverage. table. fitness for purpose. hazard analysis. restaurant. ambience of the food and beverage environment. on/off the job.Content 1 Food and beverage systems Outlets: eg hotel. human Operational tools: eg menu. billing function eg cash/credit/debit systems. de-skilling. responsibility for safety and safe environments 258 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . technology applications eg electronic point of sale (EPOS). technology applications. complaints. appropriate use of equipment. methods and techniques. wine. forecasting Resource implications: eg physical. relevance to type of outlet. cutlery.

Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Research and implement different food and beverage systems • • • • evaluate and implement different food and beverage service systems assess the resource implications for contrasting food and beverage service systems explain the contribution of the menu. • • BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 259 . wine and drinks list to the management of food and beverage summarise current legislation affecting food and beverage service and assess the influence it has on the choice of food and beverage service system evaluate and implement stock and resources control systems analyse the financial control systems needed for a given food and beverage operation compare and contrast manual and computerised reservation systems for a food and beverage operation assess and apply a range of quality controls used to support food and beverage service systems analyse the staff management implications for different types of food and beverage service systems analyse the implications of staff management and development for contrasting food and beverage management systems explain the impact of customers’ needs and expectations on contrasting food and beverage service systems analyse the customer’s meal experience for contrasting food and beverage service systems. 2 Investigate and apply control systems associated with food and beverage service • • • • 3 Explore the implications of staff management and development for food and beverage service systems • • 4 Review the importance of the customer in the provision of food and beverages.

In delivering an appropriate food and beverage system. Learners should consider the human. but would involve learners in the implementation of the system used within the operation and would usefully expose them to a range of relevant management issues. tutors should seek to develop an integrated approach. supported by formal input and development of associated theory. such as conference and banqueting operations. learners will be conscious of meeting customers’ needs and expectations. These aspects can be delivered in conjunction with other units. As future managers. Although it is possible for learners to examine different control systems in isolation. Particular attention should be given to operations involved in volume service. This must cover food hygiene and safety and also legislation governing the public face of food and beverage service. Learners would benefit greatly if opportunities occur for the group to implement a food and beverage service system in a commercial environment. but they should understand the importance of the customer in managing the delivery of food and beverages. financial and physical resource requirements of each system they examine. Different systems will impact in different ways on the meal experience and learners need to understand how different aspects will affect the overall delivery. 260 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . exposing learners to a range of different food and beverage service systems in a range of contexts. some of which they need to apply in a practical situation. or contract catering in its varied forms. enable learners to understand how different systems work with each other to provide comprehensive overall systems of food and beverage service which they can put into practice. such as Unit 4: Food and Beverage Operations. Case study materials can usefully support problematic aspects of legislation. they may be faced with a choice that will respond to the available workforce and it is important for them to understand the issues that will influence this choice. Learners should develop their understanding of the legislation relevant to food and beverage service. In future years.Guidance Delivery The learning approach for this unit should be based on a combination of practical work and experiential learning. Such an opportunity would not necessarily mean a change to the commercial operation. Visits to commercial operations will provide a useful opening to the units. The unit is dependent on a systems approach. Such visits and speakers will add vocational relevance and currency to the delivery of this unit. such as advertising and merchandising. learners also need to develop their understanding of staff management and development and the implications for different food and beverage systems. events provision. Learners must also consider legislation governing the sale and service of alcoholic beverages. Visiting speakers can usefully extend the range of operations covered by visits.

The evidence should include accounts of how the learners have applied different food and beverage service systems in practical situations. This unit would benefit from delivery in conjunction with Unit 4: Food and Beverage Operations. Written evidence could be in the form of a project or assignment. they have access to the latest technological equipment eg laptop computers. regulatory. Observation of practical applications can contribute to the learner’s overall evidence for the unit. implement and evaluate a hospitality event. select and keep colleagues D4: Plan the workforce D5: Allocate and check work in your team E2: Manage finance for your area of responsibility E4: Promote the use of technology within your organisation E5: Ensure your own action reduce risks to health and safety E6: Ensure health and safety requirements are met in your area of responsibility E7: Ensure an effective organisational approach to health and safety F9: Build your organisation’s understanding of its market and customers BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 261 . LCD projectors.Assessment Evidence for this unit should be in the form of a presentation to a group. Both forms of evidence should draw together the different aspects of the unit into an integrated summary of food and beverage systems. Links This unit is linked to: • • • • • • • • • • • • • • • • • • • • • Unit 4: Food and Beverage Operations Unit 7: Industry Experience Unit 15: Marketing Unit 30: Menu Planning and Product Development Unit 31: Planning and Managing Food Production Unit 36: Catering Technology. Different systems can be used to support a range of such events. or as a formal report. exposing the learner group to a variety of systems. ethical and social requirements D1: Develop productive working relationships with colleagues D2: Develop productive working relationships with colleagues and stakeholders D3: Recruit. This unit also links to the following Management NVQ units: B1: Develop and implement operational plans for your area of responsibility B2: Map the environment in which your organisation operates B5: Provide leadership for your team B8: Ensure compliance with legal. or through written results. It is strongly recommended that when learners are delivering presentations. which requires learners to plan. Tutors should be clear about the format of such a report if used. presentation software. Presentations to a group should be appropriately illustrated.

1997) ISBN 0471136980 Kinton R. The learning for this unit will require access to appropriate centre facilities including industrial-standard food and beverage service environments. Resources Tutors should have technical qualifications and experience of working in food and beverage service operations. Appropriate case study materials reflecting food and beverage service within commercial organisations could be used to highlight key issues that may not occur naturally in commercial environments. Experience of commercial operations through some form of work experience will be a distinct advantage. Ceserani V and Foskett D — The Theory of Catering (Hodder Arnold H&S. 2002) ISBN 0471397032 Durkan A and Cousins J — The Beverage Book (Hodder Arnold H&S.• • • F11: Manage the achievement of customer satisfaction F12: Improve organisational performance. Design and Investment in Food Service Facilities (Architectural Press. Access to a broad range of food and beverage service operations in the commercial field is important to provide a wide exposure to different systems and to support the experiential aspects of delivery. 2002) ISBN 0582452716 Davis B. It would also be useful if this area utilised a food and beverage ICT system. 1995) ISBN 0340604840 Katz J — Restaurant Planning. Design and Construction: A Survival Manual for Owners. Stone S and Lockwood A — Food and Beverage Management (ButterworthHeinemann. Learners must also have access to library and research facilities. Clubs and Bars: Planning. Operators and Developers (John Wiley & Sons. 2003) ISBN 0340850418 Kotas R and Jayawardena C — Profitable Food and Beverage Management (Hodder Arnold H&S. 1995) ISBN 0750620765 Lillicrap D — Food and Beverage Service (Hodder Arnold H&S. Foskett D and Gillespie C — Food and Beverage Management (Longman. Beverage and Labor Cost Controls (John Wiley & Sons. including use of the internet. 2002) ISBN 0340847034 262 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . 1998) ISBN 0750632860 Dittmer P R and Griffin G G — Principles of Food. Centres should also ensure that they can involve visiting speakers where appropriate. Learners should also be provided with a range of investigative and research opportunities to examine different food and beverage service systems being operated on a commercial basis. 1994) ISBN 0340595124 Lawson F — Restaurants. It is essential for learners to read the trade press and up-to-date journals regularly in order to follow current developments within the industry. Support materials Books Cousins J. This unit also links with the following block of the HCIMA Corpus of Knowledge: OP08: Managing Food and Beverage Service.

bbc. 2000) ISBN 075064480X Further reading Caterer and Hotelkeeper (Reed Business Information) Cornell Quarterly Croner’s Catering Magazine (Croner Publications) Current Awareness Bulletin for Hospitality Management (HCIMA — published quarterly) Food Safety (General Food Hygiene) Regulations 1995 (HMSO.getfreemag.org www.org www. Catering and Special Events (John Wiley & Sons.Manask A and Schechter M E — The Complete Guide to Foodservice in Cultural Institutions: Keys to Success in Restaurants. 1996) ISBN 0340630787 Waller K — Customer-centred Performance Improvement for Food and Beverage Operations (Butterworth-Heinemann.uk.com www.com www.uk www.co. Ruys H and Morrison B — Cost Management for Profitable Food and Beverage Operations (Hopitality Press.uk Academy of Food and Wine Service Ask a Chef BBC Food pages British Dietetic Association Adams Beverage Group — an information source for the beverage alcohol industry British Hospitality Association British Institute of Innkeeping Caterer and Hotelkeeper website Dine Online — independent reviews BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 263 . 1995) ISBN 0110532279 Hospitality (Reed Business Information) Hospitality Matters (British Hospitality Association) Hotel and Restaurant Magazine (Quantum) Hospitality Review (Threshold Press — published quarterly) Hospitality Year Book (HCIMA) Hotels (official journal of the International Hotel and Restaurant Association — an online copy is available from www. Hayes D K and Dopson L R — Food and Beverage Cost Control (John Wiley & Sons.net www. 1996) ISBN 075062812X Wood R — Strategic Questions in Food and Beverage Management (Butterworth-Heinemann.org.askachef. 1998) ISBN 1862504776 Peters R — Essential Law for Catering Students (Hodder Arnold H&S.bda.beveragenet.bii.acfws. 2004) ISBN 0471477869 Morrison P. 2001) ISBN 0471396885 Miller J E.co.uk/food www.com) Restaurant Magazine (The Restaurant Game) Voice of the BHA (British Hospitality Association) Websites www.bha-online.com www.dine-online.caterer.

intowine.hospitalitynet.ranw.org www.wine.com www.gov.com www.food.ac.ih-ra.foodservice411.com www.com www.rdg.uk www. These resources should be used with caution.com European Catering Association (Great Britain) eHotelier website — one-stop website for hoteliers Foodservice Consultants Society International Foodservice World Food Standards Agency University of Reading’s food law website Restaurants and Institutions magazine Hotel and Catering International Management Association Hospitality Net International Hotel and Restaurant Association Into Wine website — covering various aspects of wine British Nutrition Foundation People 1st (formerly Hospitality Training Foundation) Food & Beverage Manager Webtender — an online bartender Wine.uk www.foodserviceworld.hcima.uk www.org.org.foodlaw.com/rimag www.ecagb.com www.nutrition.people1st.co.fcsi. 264 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .webtender.www.co. Websites often make reference to other internet information sources.uk www.uk www.com www.com www.com Wine Spectator online Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.uk www.ehotelier.winespectator.org www.

Finally. skills and understanding of gastronomy and gastronomic principles. safe and hygienic manner Apply sensory evaluation techniques to assess food and beverage acceptability and quality Analyse and evaluate the application of gastronomic principles and practices within contemporary food and beverage settings. The content is flexible. They will examine ratings scales and the values and criteria that determine results. they will apply their learning to the evaluation of food and wine using a gastronomic approach. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 5 Apply gastronomic study principles to an exploration of gastronomy Investigate contemporary gastronomic developments and trends and consider how these might develop in the future Use food preparation and cooking knowledge and skills to prepare a range of gastronomic dishes in a professional. enabling learners to respond to trends as they develop and to anticipate where they may lead in the future. The unit addresses essential academic and organoleptic skills. Learners initially develop an overview of gastronomy. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 265 . skills and understanding of how the five senses can be used to assess the acceptability and quality of food and drink. which leads to an investigation of gastronomic trends. together with an appreciation of how such skills can be applied to contemporary gastronomy. Learners will develop their knowledge.Unit 33: Learning hours: NQF Level 5: Contemporary Gastronomy 120 BTEC Higher National — H2 Description of unit The aim of this unit is to develop learners’ knowledge.

timing. availability of international foods. selecting and using appropriate equipment. widening choice in New World wines. regional/national/international. other alcoholic/non-alcoholic beverages. service development. technological considerations. personalities. attention to detail. changes in balance between food and wine. speaking. appearance and acceptability. future development of trends 3 Food preparation and cooking Preparation: time planning. potential key influences. regional gastronomy. experiential. commodities and methods. branded food outlets. practical. vision and leadership Relationship between food and drink: construction of menus and dishes. quality. operations and systems management. codes of practice 266 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . beverage selection. effectiveness. use of resources. organic foods. élite establishments. association of food and wine. client base and choices. European. menu and beverage provision. food safety Cooking: methods. relaying messages and orders accurately and promptly. selecting and using appropriate equipment Professional: attitude.Content 1 Gastronomic study principles Approaches to the study of gastronomy: definitions. gastronomic milestones. teamwork. processes. fundamental constructs of major culinary traditions. academic and organoleptic skills Exploring gastronomy: fine dining. table etiquette dissemination of knowledge. good hygienic practices. body language. increased diversity. technical and food gastronomy. modern restaurant concepts. economic. trends in airline catering. events. geographical. monitoring and control points. service methods. service development Gastronomy principles: menu and dish construction. practical. treating colleagues with respect. development and effects of concept cuisines. status in society. attentiveness. theoretical. role. gastro-history and gastro-geography Professional study: academic. design Contemporary influences: key contemporary personalities. cross contamination. role of skilled workers and their effects on quality. phraseology of menus and wine lists 2 Contemporary gastronomic developments and trends Contemporary developments and trends: eg diversity of development. political. major influences eg historical. wisdom and fallacies of food choice. entrepreneurial skills. high standard of personal appearance including proper uniform. changing nature of dining. food orders. social. codes of practice Safety and hygiene: key legislation eg food safety. maintaining quality. history and development. effective communications eg listening. sourcing of commodities.

making reasoned judgements based on available information. importance of smell. food and beverage harmony Food and beverage: aesthetic presentation of food and beverage. food and beverage service Evaluation techniques: collecting information. working methods. criteria and values Sensory techniques: understanding the senses. detection and perception of flavour and texture. timing. relationship between food and beverage. primary tastes and taste sensitivity. appearance. matching selections of beverages Environment: food preparation and cooking. numeric. taste. texture. wisdom and fallacy of food and beverage choice Rating scales: eg hedonic. dish analysis sheets. colour. timing schedules. quality. presenting results 5 Application of gastronomic principles and practices Gastronomic approach: differences between fine dining and the consumption of foods and beverages. recording and analysing results. qualitative/quantitative feedback. assessing and interpreting sensory perceptions.4 Sensory evaluation techniques Human senses: the role of the five senses. recommendations for improvement BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 267 .

theoretical. dishes and the selection of appropriate beverages describe the equipment.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Apply gastronomic study principles to an exploration of gastronomy • • • • distinguish between practical. technical and food gastronomy summarise the development of gastronomy of a particular region identify major gastronomic influences on contemporary cuisine give examples of the fundamental principles of significant gastronomic traditions and cuisine explain a range of contemporary developments and trends in gastronomy justify the contemporary focus of the developments and trends identify key contemporary personalities and evaluate their role and effectiveness describe the principles of achieving the balance between food and wine and other beverages apply gastronomic principles in the construction of various menus. safe and hygienic manner Apply sensory evaluation techniques to assess food and beverage acceptability and quality • • • • • • 4 • • 268 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . commodities and methods used to prepare and cook gastronomic dishes demonstrate skills in the preparation and cooking of a range of gastronomic dishes demonstrate a professional attitude at all times follow safe and hygienic working practices evaluate the inter-relationship between food and beverages and the five senses identify an appropriate rating scale with criteria and values to determine the acceptability and quality of food and drink apply various sensory evaluation techniques to assess the acceptability and quality of food and drink present and interpret the results of the assessment 2 Investigate contemporary gastronomic development and trends and how these might develop in the future • • • • • 3 Use food preparation and cooking knowledge and skills to prepare a range of gastronomic dishes in a professional.

Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 5 Analyse and evaluate the application of gastronomic principles and practices within contemporary food and beverage settings. • • distinguish between dining and the consumption of food and wine apply gastronomic principles in the practical preparation of foods and matching selection of beverages present foods. dishes and matching selection of beverages in compliance with aesthetic and gastronomic principles analyse and evaluate the application of gastronomic principles. • • BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 269 .

technical and food gastronomy. provided that this is achieved within the scope of the unit and does not become stressful. visits. Narrow thinking. Learners must be clear in their thoughts and in their evidence about why a particular issue is contemporary. They should also consider and challenge traditional wisdom in food choices and the fallacies that have become evident in recent years. enabling them to consider such issues effectively during their future career. Dishes should be produced to a standard that would be acceptable to paying customers. the association of food and wine. 270 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . The content of this section is flexible to allow learners to investigate current issues. technical and food gastronomy. would not be acceptable. Throughout the development of the knowledge base. including appropriate definitions of practical. linked with an analysis of the menu and dishes from a gastronomic perspective. Specialists may be invited in to deliver presentations to support practical. The unit should develop their thinking processes. Tutors must also be conscious that the flexible nature of this unit may lead to a narrow perspective and should take steps to ensure that learners keep an open and broad approach to their investigations. theoretical. tutors should demonstrate and highlight the application of gastronomy principles. although learners may need extensive support during the initial stages of delivery. Initial discussions will help to assess learners’ level of knowledge at the outset of the unit and will support tutors in focusing delivery to support those areas where additional work may be necessary. The development of organoleptic skills can be achieved alongside the exploration of gastronomy through visits to appropriate establishments.Guidance Delivery The delivery of this unit develops learners’ knowledge and understanding of contemporary gastronomy. including the development of academic and organoleptic skills. or the constructs of culinary traditions. Case study materials will usefully focus on specific issues that are not otherwise covered through theory. Once this knowledge base is soundly established. visiting speakers or other research. theoretical. As part of this section. Tutors should also consider the value of inviting visiting chefs with a gastronomic focus (such visits should be linked with an appropriate practical Culinary Arts pathway unit). for example Unit 26: Research Project. including the key personalities who are dominant in this field at the time of study. such as menu and dish construction. focusing on only one or two developments. Learners must have the opportunity to develop their skills and knowledge of gastronomy through demonstration. Tutors should ensure that practical work carried out by learners reflects the purpose of the unit. delivery of the unit can move on to contemporary developments and trends in gastronomy. learners need also to consider contemporary influences. Learners should also be encouraged to be creative in their work. Contemporary ideas should address a broad range of issues. Common agreement is also important about what constitutes a contemporary issue. Visiting speakers will also support this area. This must be preceded by a shared understanding of the approaches to the study of gastronomy. preparation and cooking of a range of gastronomic dishes. Academic skills may be cross-referenced with other units. Learners should explore the underpinnings for the subject before tackling contemporary issues. Learners also need to understand the need for professional study.

This unit also links to the following Management NVQ units: • • • • • • • • • A1: Manage your own resources A2: Manage your own resources and professional development B2: Map the environment in which your organisation operates B8: Ensure compliance with legal. particularly those within the Culinary Arts pathway such as: • • • • Unit 10: Food and Society Unit 30: Menu Planning and Product Development Unit 34: World Cuisine Unit 35: Creative Patisserie (double unit). they have access to the latest technological equipment eg laptop computers. The final goal of the unit is for learners to apply a gastronomic approach to the evaluation of food and wine. Links This unit is linked to practical units within the qualification. which they should determine. A large part of the assessment might be an individual assignment focused on the contemporary gastronomy of a specific region. This should include ways of recording tasting sessions in a way that supports a gastronomic approach. regulatory. or focused on key developments of. experimental and development work. presentation software. or influence on. It is strongly recommended that when learners are delivering presentations. a particular aspect of contemporary gastronomy. their uses and ways of interpreting data will support understanding and enable learners to select and apply a suitable scale with appropriate criteria and values. Examples of rating scales. The whole assessment can be drawn together through a presentation. At this stage. they should be clear about the differences between the fine dining of a gastronomic circle and other instances of food and drink consumption. Practical work will highlight the role of sensory aspects in food appreciation. Evidence of key personalities should be included. Assessment Much of the evidence for this visit will be generated through assignment work. ethical and social requirements B11: Promote diversity in your area of responsibility C1: Encourage innovation in your team C2: Encourage innovation in your area of responsibility C3: Encourage innovation in your organisation F9: Build your organisation’s understanding of its market and customers BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 271 . Learners should be able to apply their knowledge of gastronomy to assess food and wine through the application of appropriate evaluation techniques. but this could be appropriately supported by an academic paper developing the key points.Learners will need support to develop and apply their understanding of sensory perception. LCD projectors. There are further links through the development of academic study with Unit 26: Research Project.

Support materials Books Ackerman D — A Natural History of the Senses (Phoenix. videos and documented examples of current practice eg reports from the hospitality industry. 1996) ISBN 0470235721 Ceserani V. the learning for this unit should be supported by elements of experiential learning. 2002) ISBN 0582452716 Davis B. Operators and Developers (John Wiley & Sons. Stone S and Lockwood A — Food and Beverage Management (ButterworthHeinemann. 1996) ISBN 0520200780 Foulkes C (editor) — Larousse Encyclopaedia of Wine (Larousse Kingfisher Chambers. Design and Construction: A Survival Manual for Owners. Resources In addition to formal lectures and seminars. Access to outlets that support gastronomic principles. Foskett D and Kinton R — Practical Cookery (Hodder & Stoughton. 1995) ISBN 0340604840 Fine G — Kitchens: The Culture of Restaurant Work (University of California Press. Foskett D and Gillespie C — Food and Beverage Management (Longman. This unit also links with the following blocks of the HCIMA Corpus of Knowledge: OP04: Food and Beverage Skills and Knowledge OP42: Food and Society. Specialist resources should include case study materials. Provision of gastronomy-driven menus and dishes to a local gastronomy society will provide an ideal focus for many practical aspects of this unit and add realism and vocational relevance. 1997) ISBN 0471136980 Kinton R. 2004) ISBN 0340811471 Cousins J. is essential to enable learners to experience gastronomy as a consumer. 1996) ISBN 1857994035 Bode W K H — European Gastronomy: The Story of Man’s Food and Eating Customs (Hodder & Stoughton. 1998) ISBN 0750632860 Durkan A and Cousins J — The Beverage Book (Hodder Arnold H&S. 2003) ISBN 0340850418 272 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . such as a fine dining restaurant. A bank of current case study materials (which may be drawn from the trade press) is also an essential resource. 2001) ISBN 0750652675 Katz J — Restaurant Planning. 2001) ISBN 2035850134 Gillespie C and Cousins J (editor) — European Gastronomy into the 21st Century (Butterworth-Heinemann. In addition learners should be strongly encouraged to read professional journals and relevant texts at every opportunity to support the development of their knowledge and to develop their awareness of contemporary issues. Ceserani V and Foskett D — The Theory of Catering (Hodder Arnold H&S.• • • • • F10: Develop a customer focused organisation F11: Manage the achievement of customer satisfaction F12: Improve organisational performance.

1999) ISBN 094205329X Miller J E. Design and Investment in Food Service Facilities (Architectural Press. 1996) ISBN 0415133823 Tuor C — Wine and Food Handbook: Aide Mémoire for the Sommelier and the Waiter (Hodder Arnold H&S.Lawson F — Restaurants. 1992) ISBN 0140170790 Waller K — Customer-centred Performance Improvement for Food and Beverage Operations (Butterworth-Heinemann. 1996) ISBN 075062812X Further reading Caterer and Hotelkeeper (Reed Business Information) Cornell Quarterly Croner’s Catering Magazine (Croner Publications) Current Awareness Bulletin for Hospitality Management (HCIMA — published quarterly) Food Safety (General Food Hygiene) Regulations 1995 (HMSO. 2003) ISBN 0600608638 Robinson J — The Oxford Companion to Wine (Oxford University Press. Clubs and Bars: Planning. 1999) ISBN 019866236X Simon J — Wine with Food: The Ultimate Guide to Matching Wine with Food for Every Occasion (Mitchell Beazley. 1995) ISBN 0750620765 Lillicrap D — Food and Beverage Service (Hodder Arnold H&S. 2002) ISBN 0340847034 Manask A and Schechter M E — The Complete Guide to Foodservice in Cultural Institutions: Keys to Success in Restaurants. 2004) ISBN 0471477869 Montagne P — The Concise Larousse Gastronomique: The World’s Greatest Cookery Encyclopedia (Hamlyn. Hayes D K and Dopson L R — Food and Beverage Cost Control (John Wiley & Sons. 1996) ISBN 0415144167 Visser M — The Rituals of Dinner: The Origins. 2001) ISBN 0471396885 Martin D W et al — The Ultimate Wine Book: Everything You Need to Know about Wine Appreciation.getfreemag. 1995) ISBN 0110532279 Hospitality (Reed Business Information) Hospitality Matters (British Hospitality Association) Hotel and Restaurant Magazine (Quantum) Hospitality Review (Threshold Press — published quarterly) Hospitality Year Book (HCIMA) Hotels (official journal of the International Hotel and Restaurant Association — an online copy is available from www. Catering and Special Events (John Wiley & Sons. 2002) ISBN 0340848529 Unwin T — Wine and the Vine: An Historical Geography of Viticulture and the Wine Trade (Routledge. Evolution.com) Restaurant Magazine (The Restaurant Game) Voice of the BHA (British Hospitality Association) BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 273 . 1999) ISBN 1840001798 Telfer E — Food for Thought: Philosophy and Food (Routledge. Eccentricities and the Meaning of Table Manners (Penguin. Wine with Food and the Latest Health Findings (Discover Guides.

com www.ecagb.com www.winespectator.org.org www.hospitalitynet.uk.food. how wine is made.com www.com www.com www.gov.uk www.com Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.ehotelier.foodserviceworld.com www.caterer.co.ac.co.co.org www. Websites often make reference to other internet information sources.bbc.ranw.org www.wine.askachef.bii.Websites www.com www.foodservice411.hcima.uk www.com www.people1st.acfws.net www.fcsi. wine and health and wine resources British Nutrition Foundation People 1st (formerly Hospitality Training Foundation) Food & Beverage Manager Webtender — an online bartender Wine.uk www. These resources should be used with caution.uk www.dine-online. storage.co.org www.ih-ra.bha-online.rdg.uk www.com/rimag www.com Wine Spectator online www.org.com www.uk www.uk www.webtender.uk/food www.intowine.com Academy of Food and Wine Service Ask a Chef BBC Food pages British Dietetic Association Adams Beverage Group — an information source for the beverage alcohol industry British Hospitality Association British Institute of Innkeeping Caterer and Hotelkeeper website Dine Online — independent reviews European Catering Association (Great Britain) eHotelier website — one-stop website for hoteliers Foodservice Consultants Society International Foodservice World Food Standards Agency University of Reading’s food law website Restaurants and Institutions magazine Hotel and Catering International Management Association Hospitality Net International Hotel and Restaurant Association Into Wine website.uk www.beveragenet. covering wine regions.foodlaw.org. 274 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . enjoying wine.nutrition.bda.

safe and hygienic practices. The unit also develops learners’ skills in evaluating dishes and suggesting improvements. safe and hygienic manner Apply evaluation techniques and criteria to a range of dishes. following professional. commodities and specific methods relevant to different world cuisines. Learners will have opportunities to practice and develop their skills in preparing and cooking a range of dishes from different world regions. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 275 .Unit 34: Learning hours: NQF Level 5: World Cuisine 60 BTEC Higher National — H1 Description of unit This unit introduces learners to aspects of world cuisine. commodities and methods used in world cuisine Use food preparation and cooking knowledge and skills to prepare dishes from different world regions in a professional. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Examine characteristics and trends in world cuisine Investigate equipment. They will have the opportunity to use specialist equipment. Learners will develop an understanding of how menus are structured in different world regions and will investigate current and developing trends.

the following specialist equipment should be considered: • • • • • • • • • • • tawa (type of griddle pan) kadai (cast iron wok) karchi (type of stirring spoon) heavy-duty mixers/blenders thali (silver/stainless steel service dish) Chinese ladles chopsticks cleavers mortar and pestle (or grinder) rice bowls woks Commodities: meat. baby aubergine). commodities and methods Large equipment: in addition to conventional preparation and cooking equipment. Middle East. sauces (eg soy. sequencing of courses/dishes Trends: recipe development. Chinese fruit and vegetables (eg lychees. lentils. dietary/special requirements. Indian sub-continent. black bean). batters. herbs and spices. the following specialist equipment should be considered: • • • • • • handis (large surface-area saucepans) open ring stoves tandoori ovens and seekhs (skewers) atmospheric steamer bamboo steamer Chinese burner (wok cooker) Small equipment: in addition to conventional preparation and cooking equipment. Far East. health issues eg lifestyle. tofu. water chestnuts. balanced diet. Africa. vegetables (including exotic vegetables eg pumpkin. rice wine 276 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . the Americas. Australasia Characteristics: conventional menu structures eg starters. tamarind. sweets. dried fruits. melons. herbs. nuts. pulses. Caribbean. yoghurt. fusion with different cuisines. changes in menu structure 2 Equipment. anaphylactic shock. rice. noodles. breads.Content 1 Characteristics and trends World regions: eg European. poultry. okra. spices (powdered and whole). changes in customer demand. bamboo shoots). main courses. fruit. regional and cultural variations. seafood. ghee. rice vinegar. fish. Pacific Rim. sesame seeds.

taste. qualitative/quantitative feedback. recommendations for improvement Criteria: timing. body language. pot roasting. dish analysis sheets. cross contamination. seasoning. reasons for change BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 277 . food orders. stir-frying. vacuum packed Methods: storage methods and procedures. chopping. aesthetic appeal. frozen. marinading. colleagues. coating. use of resources.Categories: eg fresh. baking. processes. treating colleagues with respect. boning. speaking. specialised equipment. attention to detail. dried. poaching. relaying messages and orders accurately and promptly. liaison. timing. broiling. effective communications eg listening. cost. grilling. chilled. codes of practice Safety and hygiene: key legislation eg food safety. maintaining quality. baking. selecting and using appropriate equipment. appearance. texture. preparation eg peeling. dicing. braising. attentiveness. filleting. bhunno (browning). teamwork. monitoring and control points. appearance and acceptability. codes of practice 4 Evaluation techniques and criteria Techniques: collecting information. food safety Cooking: methods. quality. sealing. timing schedules. selecting and using appropriate equipment Professional: attitude. shallow/deep frying. commodities and methods. good hygienic practices. colour. sources of information eg customers. cooking eg roasting. working methods. skinning. steaming. making reasoned judgements based on available information. quality. stewing. blanching. high standard of personal appearance including proper uniform. tandoori cooking 3 Food preparation and cooking Preparation: time planning.

commodities and methods used in world cuisine • • • • • • • 3 Use food preparation and cooking knowledge and skills to prepare dishes from different world regions in a professional. 4 278 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . safe and hygienic manner Apply evaluation techniques and criteria to a range of dishes.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Examine characteristics and trends in world cuisine • • compare and contrast the characteristics of different world region cuisines explain and justify trends in regional or world cuisine describe the equipment and methods used to prepare and cook dishes from different world regions compare and contrast the commodities and flavours used in different world cuisines demonstrate skills in the preparation and cooking of a range of dishes from different world cuisines demonstrate a professional attitude at all times follow safe and hygienic working practices when preparing and cooking dishes evaluate clearly and coherently a range of dishes from different world cuisines make valid recommendations for improvement. 2 Investigate equipment.

such as recipe development or fusion with other cuisines. It is important at the outset of the unit to deliver two or three sessions through demonstration. Tutors should promote the use of specialist equipment where this is available. Tutors can support learners’ investigations by giving them direction. Tutors should encourage the group to explore a broad range of world regional cuisine. This will provide the opportunity to experiment with possible trends. for example with websites. Learners should also be encouraged to be creative in their work. Learners must develop their theoretical understanding of different world cuisines before tackling practical work. learners should take greater control over the evaluation of dishes. but this must not be detrimental to their understanding of the characteristics that reflect different regions. Diaries or logs of activities would provide useful support for records of observation. or improved use of specialist equipment will need tutor support in the early stages of the unit. Dishes should be produced to a standard that would be acceptable to paying customers. Recommendations for improving dishes through changes to preparation or cooking methods. It is important that tutors do not simply give learners a pack of information. Learners should also be encouraged to discuss possible trends from an early stage. for example. enabling learners to develop a wide range of knowledge and skills. Tutors should ensure that practical work carried out by learners reflects the purpose of the unit. but encourage them to apply the investigative skills that will be useful to them in their future careers as chefs. Such visits should be an on-going feature of delivery to respond to learners’ needs. during which different menu structures can be explained. Indian or Chinese. flavour and so on. enabling learners to appreciate regional variations. commodities. appearance. quality. which must cover the full spectrum of menu structure. Assessment Evidence for this unit should primarily be practical and assessed through observation of learners’ skills in preparing and cooking a range of dishes from different world regions.Guidance Delivery This unit is primarily practical and will focus on the preparation and cooking of dishes from different world regions. Learners must have the opportunity to explore different cuisines through the preparation and cooking of a range of dishes. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 279 . by arranging visits to suitable restaurants and encouraging them to read the trade press. although learners may need extensive support during the initial stages of delivery. It is important for learners to have some exposure to such equipment through demonstration or practical work. Guidance must also be given where appropriate regarding acceptable taste. Later in the unit. whilst still involving the tutor as an informed observer. These sessions can be supported or delivered by experienced visiting chefs. recorded as witness statements or in other appropriate formats. The evaluation of dishes when they have been prepared and cooked is an important element and learners will initially need guidance on how best to achieve this. provided that this is achieved within the scope of the unit and does not become stressful.

This unit also links with the following blocks of the HCIMA Corpus of Knowledge: OP04: Food and Beverage Skills and Knowledge OP42: Food and Society. There are further links through the development of academic study with Unit 26: Research Project. This unit also links to the following Management NVQ units: • • • • • • • • • • • • • • • • • • A2: Manage your own resources and professional development B2: Map the environment in which your organisation operates B8: Ensure compliance with legal. such as the equipment. to ensure that evidence is presented to demonstrate knowledge and understanding of the characteristics and trends in different regional cuisines. Evaluation of dishes can be evidenced through group discussions and again could be recorded in logs or diaries. 280 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . ethical and social requirements B11: Promote diversity in your area of responsibility B12: Promote diversity in your organisation C1: Encourage innovation in your team C2: Encourage innovation in your area of responsibility C3: Encourage innovation in your organisation E1: Manage a budget E2: Manage finance for your area of responsibility E4: Promote the use of technology within your organisation E5: Ensure your own action reduce risks to health and safety E6: Ensure health and safety requirements are met in your area of responsibility E7: Ensure an effective organisational approach to health and safety F2: Manage a programme of complementary projects F9: Build your organisation’s understanding of its market and customers. Formal work involving written assignments is not appropriate for this type of unit. Commodities and equipment have been included within the unit as they provide the vehicle for development of primary and creative skills.It is important. Links This unit is linked to practical units within the qualification. commodities and methods used. particularly those within the Culinary Arts pathway: • • • • Unit 10: Food and Society Unit 30: Menu Planning and Product Development Unit 33: Contemporary Gastronomy (double unit) Unit 35: Creative Patisserie (double unit). however. regulatory.

2002) ISBN 1862055149 Van Aken N and Van Aken J — New World Kitchen: Latin American and Caribbean Cuisine (Ecco. ICT is not a major feature of this unit but will be useful in enabling learners to research different types of Indian cuisine. 1994) ISBN 0340595124 Philip T E — Modern Cookery for Teaching and the Trade (Sangam Books. 1996) ISBN 0470235721 Ceserani V and Foskett D — Advanced Practical Cookery (Hodder Arnold H&S. 1995) ISBN 1858131499 Kotas R and Jayawardena C — Profitable Food and Beverage Management (Hodder Arnold H&S. kadais) is essential to the delivery of this unit. 2001) ISBN 1862053030 Hobson W (editor) — The Classic 1000 Chinese Recipes (Foulsham. 2003) ISBN 0471202800 Cousins J. 2003) ISBN 0060185058 Further reading Caterer and Hotelkeeper (Reed Business Information) Chef (Reed International) Croner’s Catering Magazine (Croner Publications) Hospitality (Reed Business Information) Kitchen equipment catalogues BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 281 . therefore access to appropriate equipment will be an advantage but not a priority. 2004) ISBN 1566564514 Thompson D — Thai Food (Pavilion Books. 2000) ISBN 075480092X Hellon J — The Blue Elephant Cookbook (Pavilion Books. 2003) ISBN 8125025189 Shulman M R — Mediterranean Light: Delicious Recipes from the World’s Healthiest Cuisine (Morrow Cookbooks. 2002) ISBN 0340848537 Civitello L — Cuisine and Culture: A History of Food and People (John Wiley & Sons. Support materials Books Bode W K H — European Gastronomy: The Story of Man’s Food and Eating Customs (Hodder & Stoughton. 2002) ISBN 0582452716 Doeser L — Classic Chinese Cooking: Tempting Tastes from the East (Lorenz Books. Photographic evidence will support the learner’s portfolio development.Resources The provision of commercial catering equipment that reflects Indian cuisine (eg tandoori ovens. 2000) ISBN 0688174671 Sobell C — New Jewish Cuisine: Contemporary Kosher Cooking from Around the World (Interlink Books. 2002) ISBN 0572028490 Hom K — The Taste of China (Paragon. Foskett D and Gillespie C — Food and Beverage Management (Longman. The use of such equipment and the substantial use of specialist commodities will be a heavy demand that centres must be sure they can meet.

restaurants and ingredients World cuisine recipes Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.uk www.com www.org www. Food Safety (Croner Publications) Video/DVD BBC Learning Zone — hospitality programmes Broadcasts of commercial programmes relating to the hospitality industry Websites www.uk www.croner.com www.com www.uk www.co.uk www.co. Websites often make reference to other internet information sources.uk www.people1st.world-cuisines.rdg.com www.foodservice411.hospitalitynet.ethnicgrocer.about.caterer.nutrition.ac.org.pacificrim-gourmet.com www.kitchenlink.foodlaw.riph.com www.org.thaicuisine.Menu specifications Tandoori magazine (Subcontinent Publishing) Voice of the BHA (British Hospitality Association) CD ROMs Catering.chopstix.com/rimag www.food.uk www.com Caterer and Hotelkeeper website Chinese food information Chinese food and culture Croner Publishing International recipes and ingredients for Asian cuisine Food Standards Agency University of Reading’s food law website Restaurants and Institutions magazine Hotel and Catering International Management Association Hospitality Net Kitchen Link — world-wide recipes British Nutrition Foundation Pacific Rim cuisine People 1st (formerly Hospitality Training Foundation) Food & Beverage Manager Royal Institute of Public Health Tandoori Magazine Indian recipe site Thai cuisine recipes.gov.org.tarladalal.com www. Health and Safety.uk www.com http://chinesefood.com www.hcima. 282 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .tandoorimagazine.ranw. These resources should be used with caution.co.uk www.

They will also have the opportunity to evaluate products and make recommendations as to how they could be improved. materials. availability of seasonal produce or as a reflection of healthy eating. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 283 . Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Explain the use of equipment and methods for creative patisserie work Use food preparation and cooking knowledge and skills to prepare different patisserie items Explain and demonstrate professional. equipment and ingredients available. The provision. composition and presentation of patisserie items changes continually.Unit 35: Learning hours: NQF Level 5: Creative Patisserie 120 BTEC Higher National — H2 Description of unit This unit will develop learners’ knowledge and skills in the creative preparation of patisserie goods. Learners need to be able to adapt to these changes. safe and hygienic kitchen practices Apply evaluation techniques and criteria to a range of patisserie items. either through evolving eating trends. taking into consideration aspects such as food costs. Learners will also be able to apply creative flair in the preparation of patisserie dishes and develop an innovative approach to their work.

aeration. choux. coupes. fresh/synthetic cream. soufflés. breads. laminating. display pieces/items. cooling/chilling/freezing. portioning. bains-marie. speciality pastes eg German. glazing. crème fraiche. fresh and convenience fruits. shaping. extruding. rolling. hot Ice confections: ice creams. liquidising. re-heating. sweet bread products eg cookies. use in other items eg tortes. petits fours Mousses and Bavarin creams: charlottes. warm. Swiss roll. almond fillings 284 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . chopping boards. decorating 2 Patisserie items Pastes: sweet. piping. melting Cooking: eg steaming. as an ingredient. folding. Almond Fermented goods: rolls.Content 1 Equipment and methods Equipment: large equipment eg conventional stoves/ovens. hot water. as a decoration. flavouring. stippling. savarines. sponge products eg roulade. fruit cake. slices Sundry items: hot and cold sweets. shallow/deep-fat frying. bombes. premixes. afternoon tea goods Meringues: cold. production of flavouring. Linzer. filo. dusting. enriched dough. savoury. petits fours Chocolate: flavoured coating. pie. developing. baking. moulding. filling. individuals. whisking. flambé. boiling. separating. use of sugar at different degrees. individual. mixers. griddles. noodle. parfaits. stretching paste. doughnuts. moulding/de-moulding. kneading. short. as a covering medium. puddings. conditioning. specialist sugar/chocolate equipment Preparation: eg creaming. frozen yoghurt. Sable. rubbing in. small. poaching Finishing: eg grilling. piping. ravioli. glazing. extruding. pastillage and royal icing Marzipan and fondant: as an ingredient. manipulating. fermenting. thermometers/probes. mixing. sundaes Sugar work: boiling. laminated dough Sponges and cakes: slab cake. provers. emulsifying. sifting. coating. display work. as a coating medium. cooling/chilling. puff. sorbets. sauces and decorative pieces for garnish. small equipment eg knives. blending. specialist equipment eg moulds. cutting. blending. dipping. relaxing. spreading Processing: eg reducing. boiling. couverture. water ices. salamanders. chemically aerated goods. incorporating fat/salt/sugars/yeast. pastry creams. spreading. strudel. colouring. display items. tempering. gateaux.

attentiveness. quality. monitoring and control points. relaying messages and orders accurately and promptly. dish analysis sheets. teamwork. body language. speaking. appearance and acceptability. cross contamination. timing schedules. use of resources. codes of practice Safety and hygiene: key legislation eg food safety. good hygienic practices. colleagues. taste. recommendations for improvement Criteria: timing. codes of practice 4 Evaluation techniques and criteria Techniques: collecting information. treating colleagues with respect. colour. high standard of personal appearance including proper uniform. cost. making reasoned judgements based on available information. sources of information eg customers.3 Professional. working methods. reasons for change BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 285 . qualitative/quantitative feedback. texture. safe and hygienic Professional: attitude. attention to detail. appearance. maintaining quality. effective communications eg listening.

processing. cooking and finishing of patisserie items explain the methods used for a range of patisserie items demonstrate preparation. social and technical skills when preparing. small and specialist equipment used in the preparation. processing. processing. cooking and finishing skills for a range of patisserie items • 2 Use food preparation and cooking knowledge and skills to prepare different patisserie items Explain and demonstrate professional.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Explain the use of equipment and methods for creative patisserie work • describe a range of large. cooking and finishing pastry items explain and demonstrate at all times safe and hygienic working practices evaluate clearly and coherently a range of patisserie items make valid recommendations for improvement. safe and hygienic kitchen practices • 3 • • demonstrate a professional attitude at all times use relevant personal. • • 286 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . • 4 Apply evaluation techniques and criteria to a range of patisserie items.

Evaluation of dishes can be evidenced through group discussions and again could be recorded in logs or diaries. cooking and finishing skills for patisserie items. Links This unit is linked to practical units within the qualification. regulatory. Tutors must take great care throughout their work to reinforce the importance of maintaining the right professional attitude. Diaries or logs of activities would provide useful support for records of observation. processing. This unit also links to the following Management NVQ units: A2: Manage your own resources and professional development B8: Ensure compliance with legal. recorded as witness statements or other appropriate formats. although learners will need extensive support during the initial stages of delivery. in terms of personal. Assessment Evidence for this unit should primarily be practical and assessed through observation of learners’ skills in preparing. particularly those within the Culinary Arts pathway: • • • • • • • • Unit 10: Food and Society Unit 30: Menu Planning and Product Development Unit 33: Contemporary Gastronomy (double unit) Unit 34: World Cuisine. Formal work involving written assignments is unlikely to be appropriate for this type of unit. The evaluation of patisserie items is an important element and learners will initially need guidance on how best this can be achieved. provided that this is achieved within the scope of the unit and does not become stressful. cooking and finishing a range of patisserie items. Later in the unit.Guidance Delivery Professionalism in the hospitality and catering industry is vital both to the success of the hospitality organisation and the learner’s future career. Future employers will expect recruits to demonstrate a professional attitude to their work. to themselves. learners should take greater control over the evaluation of dishes. Dishes should be produced to a standard that would be acceptable to paying customers. to colleagues and to their employers. whilst still involving the tutor as an informed observer. This unit is primarily practical and focuses on the development of preparation. Learners must also be encouraged to be creative in their work. social and technical skills and safe and hygienic working practices when working with and communicating with others. processing. Learners must have the opportunity to develop a wide range of knowledge and practical skills. ethical and social requirements E1: Manage a budget E2: Manage finance for your area of responsibility BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 287 .

foodlaw.gov. Resources The provision of commercial catering equipment is essential to the delivery of this unit.askachef.ac.caterer. The use of such equipment together with the substantial use of commodities will be a heavy demand that centres must be sure they can meet.org. Biscuits.• • • • • E5: Ensure your own action reduce risks to health and safety E6: Ensure health and safety requirements are met in your area of responsibility E7: Ensure an effective organisational approach to health and safety. Cookies. ICT is not a major feature of this unit but will enable learners to research ideas and developments in patisserie work. 1993) ISBN 0316905593 Wright J — Patisserie of Italy (McGraw-Hill Education.com www.uk Academy of Food and Wine Service Ask a Chef Caterer and Hotelkeeper website Food Standards Agency University of Reading’s food law website Hotel and Catering International Management Association 288 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .rdg.uk www. Confectionery and Desserts (HarperCollins.com www.uk www. 1994) ISBN 020718478X Roux M and Roux A — The Roux Brothers on Patisserie (Little Brown. 1998) ISBN 075063815X Maree A — Patisserie: An Encyclopedia of Cakes.hcima. Chocolate. This unit also links with the following blocks of the HCIMA Corpus of Knowledge: OP04: Food and Beverage Skills and Knowledge OP42: Food and Society. 1988) ISBN 0070720908 Further reading Caterer and Hotelkeeper (Reed Business Information) Croner’s Catering Magazine (Croner Publications) Hospitality (Reed Business Information) Hospitality Matters (British Hospitality Association) Hotel and Restaurant Magazine (Quantum) Voice of the BHA (British Hospitality Association) Websites www.acfws.food.org www. Pastries. Support materials Books Bacon J — Patisserie of Vienna (McGraw-Hill Education. 1993) ISBN 0750604301 Juillet C — Classic Patisserie (Butterworth-Heinemann. 1988) ISBN 0070233179 Hanneman L J — Patisserie (Butterworth-Heinemann.

co. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 289 .hospitalitynet.www.org www.people1st. These resources should be used with caution. Websites often make reference to other internet information sources.uk Hospitality Net People 1st (formerly Hospitality Training Foundation) Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.

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colour and flavour. They will also use testing techniques to investigate the quality of food products. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Develop a new or modify an existing food or beverage product Evaluate the issues of large-scale production Investigate food quality using subjective and objective tests Evaluate the responses of customers to the new product. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 291 . Learners will initially explore the issues surrounding the development of a new product or the modification of an existing one. This aspect will include evaluating the responses of customers to the new product. texture. as well as scientificallybased objective testing. These will include subjective testing. such as taste.Unit 36: Learning hours: NQF Level 5: Catering Technology 60 BTEC Higher National — H2 Description of unit The aim of this unit is to introduce learners to the principles and practical applications of catering technology. including the issues involved in large-scale production. The unit also focuses on the creation of new food products and their assessment as suitable for a prescribed clientele.

consumer reactions. distribution channels Equipment: appliances and their versatility. risk assessment Legislation: eg food labelling. food safety. operating procedures Technology systems: eg testing and evaluation equipment. colour. smell. technological developments. microbiological and organoleptic techniques 4 Evaluate the responses Evaluation techniques: market research. temperature controls and recording. pilots. food enhancers. stock rotation systems 3 Subjective and objective tests Subjective tests: eg taste. costings. globalisation. trend analysis. recording and analysing results 292 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . risk analysis Influences: eg food fashions. focus groups. ethnic cookery influences. storage monitoring. establishing procedure. vegetarian and healthy eating concepts 2 Large-scale production Production: project design and management Packaging: role of packaging in demand and acceptance. selecting sample. sampling. flavour Objective tests: physio-chemical. analysis software and hardware. questionnaires. small-scale development. additives. texture.Content 1 Modify an existing food or beverage product Design: concept research. food stabilisers. corporate development programmes. specification manual. timescales for development. validity Process: identifying opportunity. new equipment requirements. environmental issues. materials. tasting panels. presentation methods. up-skilling/reskilling of staff.

implement and evaluate simple subjective and objective tests for sensory evaluation of food design and carry out a range of evaluation techniques to assess the success of a product evaluate the validity of each of the techniques used. • 4 • • BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 293 . • 2 Evaluate the issues of largescale production • 3 Investigate food quality using subjective and objective tests Evaluate the responses of customers to the new product. adhering to the design specifications and associated legislation and taking account of current influences explain the role of legislation in the development of a new product explain how the development of packaging. equipment and technological systems have affected large-scale production as well as the design and management of the product design.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Develop a new or modify an existing food or beverage product • design a new food or beverage product.

Guidance

Delivery Tutors can begin the delivery of this unit through discussion groups to examine case studies of food or beverage products that have recently completed the development cycle. Learners can be given freedom to explore the influences that drive product development. Both tutors and learners must be aware that such influences change over time and may themselves be short or long-term. This will affect the development processes, particularly with respect to the cost of development. The discussions can lead to ideas from learners about products they might like to develop or modify. Some theoretical input will be required, particularly to cover issues of legislation. Learners will need considerable support to understand issues relating to large-scale production. Delivery will be enhanced by site visits and guest speakers from the industry. Such associations should ensure that the latest applications of ICT are properly covered. This is a rapidly changing aspect of catering technology that can only be satisfactorily covered through connections with industry. It is important that learners understand wider issues that would affect a major commercial operation, as well as smaller scale issues that will affect the development work they will undertake within the centre. Proper facilities must be provided for development and testing work, including appropriate storage, preparation and cooking equipment, as well as laboratory equipment to undertake objective tests. Suitable recording documentation should be provided, some of which may be designed by learners. Tutors should be aware of the potentially complex nature of recording documentation for scientific testing and should not allow design by learners to detract from the focus of the unit. The issue of subjective testing can then be extended into the market place by evaluating customer response to the new product. This needs to include decisions by learners about which evaluation techniques they will use and agreement on the process of involving potential customers with evaluation. Again, learners must be aware of the differing implications of implementing evaluation for a large-scale commercial operation and for the development work they have completed within the centre. Assessment Tutors should be aware of the highly practical nature of this unit and make appropriate provision for establishing evidence, such as reports and results of laboratory tests and examinations. These may be presented in a formal report format or delivered to a group, which may include representatives from industry. (This would be a useful opportunity to extend the involvement of visiting speakers or those who have hosted visits to commercial operations.) Such reports or presentations can be extended to include accounts of the exploratory and investigative reports that led to laboratory development, as well as the outcomes of the evaluation by potential customers. This would include all aspects of the development process from initial concept through to scale development. The outcome would result in the building of a portfolio of product development, as a complex but holistic piece of work that would reflect the outcomes of a client or company brief, if this were happening in industry. This approach would need careful initial briefing and subsequent close monitoring by the tutor as work progresses.

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It is strongly recommended that when learners are delivering presentations, they have access to the latest technological equipment eg laptop computers, LCD projectors, presentation software. Links This unit can be linked successfully with a range of practical and related units within the programme. • • • • • • • • • • • • • • • • • • • • • • • • • • • • Unit 10: Food and Society Unit 15: Marketing Unit 33: Contemporary Gastronomy (double unit) Unit 37: Food Hygiene and the Environment Unit 38: Nutrition and Diet.

This unit also links to the following Management NVQ units: A2: Manage your own resources B1: Develop and implement operational plans for your area of responsibility B2: Map the environment in which your organisation operates B3: Develop a strategic business plan for your organisation B4: Put the strategic business plan into action B8: Ensure compliance with legal, regulatory, ethical and social requirements C1: Encourage innovation in your team C2: Encourage innovation in your are of responsibility E1: Manage a budget E2: Manage finance for your area of responsibility E4: Promote the use of technology within your organisation E5: Ensure your own action reduce risks to health and safety E6: Ensure health and safety requirements are met in your area of responsibility E7: Ensure an effective approach to health and safety F1: Manage projects F3: Manage business processes F9: Build your organisation’s understanding of its market and customers F10: Develop a customer focused organisation F11: Manage the achievement of customer satisfaction F12: Improve organisational performance.

This unit also links with the following blocks of the HCIMA Corpus of Knowledge: OP07: Managing Food Production Operations OP41: Hospitality Technology OP43: Food Science.

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Resources Proper facilities must be provided for development and testing work, including appropriate storage, preparation and cooking equipment. Learners will need access to a food laboratory with appropriate objective testing equipment and food sensory facilities for taste panels. Learners will need access to a library with a variety of texts, journals and packs on the associated legislation and food and equipment safety. Access to the internet is particularly important, together with the use of relevant software and hardware applications. Support materials Books Bell J — Doing Your Research Project (Open University Press, 2005) ISBN 0335215041 Cousins J, Foskett D and Gillespie C — Food and Beverage Management (Longman, 2002) ISBN 0582452716 Inwood D and Hammond J — Product Development: An Integrated Approach (Kogan Page, 1993) ISBN 0749410043 Jones P and Merricks P (editors) — The Management of Food Service Operations (Thomson Learning, 1994) ISBN 030432907X Knight J B and Kotschevar L H — Quantity Food Production, Planning and Management (John Wiley & Sons, 2000) ISBN 0471333476 Lockwood A (editor) — Quality Management in Hospitality: Best Practice in Action (Thomson Learning, 1996) ISBN 0304334855 Loken J K (editor) — The HACCP Food Safety Manual (John Wiley & Sons, 1995) ISBN 0471056855 Further reading Food Catalogue (Fisher Scientific) — a 128-page catalogue with dedicated ranges of laboratory essentials covering consumables, capital equipment, chemicals and microbiological media (available online from www.fisher.co.uk/catalogues/food.htm) Hotel and Catering Technology Websites www.foodtech.org.uk food technology website including online analytical tools, direct links with professionals; case studies supported by video clips

www.netcomuk.co.uk/~media/foodtech.htm food technology website that provides basic information for learners Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit. Websites often make reference to other internet information sources. These resources should be used with caution.

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Unit 37:
Learning hours: NQF Level 5:

Food Hygiene and the Environment
60 BTEC Higher National — H2

Description of unit
The aim of this unit is to define the importance of the hygienic storage, preparation and serving of food in a controlled environment, and investigate the underlying principles of food hygiene. Food hygiene is becoming increasingly important from the perspective of both the operator and the consumer. The intention of this unit is to give a broad insight into the subject from a management perspective. Learners will initially develop their understanding of food poisoning and the processes that can prevent food spoilage and preserve food quality. They will also examine a range of prevention systems and how they can be implemented. Their learning will be underpinned through the analysis of the importance of risk assessment and quality control systems.

Summary of learning outcomes
To achieve this unit a learner must: 1 2 3 4 Describe the agents of food poisoning and food-borne disease Analyse the processes that can effectively prevent food spoilage and preserve food quality Explain the importance of effective prevention systems in the control of food contamination Analyse the importance of risk assessment and quality control systems.

BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005

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Content

1

Agents of food poisoning Bacteriology: main bacteria of concern — salmonella, clostridia, listeria, Ecoli, staphylococcus aureus, growth conditions, characteristics, incubation and onset times of illness Physical contamination: explanation of physical contaminants, prevention of physical contamination, methods of control Chemical contamination: types of chemical contaminants, prevention of chemical contamination, methods of control Food poisoning: causes, symptoms, duration Food-borne infections: difference between food-borne infection and food poisoning, agents of food-borne disease, sources of contamination, prevention measures High-risk foods: foods which are most likely to cause food poisoning

2

Processes Food spoilage agents: bacteria, yeasts, moulds, enzymatic activity Food preservation methods: chemical, physical Special processes to prolong shelf-life: irradiation, microwaves, vacuum packing

3

Effective prevention systems Storage: methods and types of storage, storage controls — temperature, humidity, cleanliness, labelling, stock rotation, use-by dates, cross-contamination Personal hygiene: legislation related to personal hygiene, protective clothing, crosscontamination, notification of illness, personal hygiene through training Cleaning and disinfection: definition of detergent, disinfectant, sanitiser, sterilant, storage and use of chemicals, Control of Substances Harmful to Health (COSHH) regulations, modes of action of cleaning materials, design, implementation and monitoring of cleaning schedules Pests: types of pests in food establishments, methods of entry, signs of infestation, control and monitoring Design and construction of premises: systems approach to designing premises, importance of barrier control, legislation of design, cleaning considerations Training: importance of training in how to monitor the systems employed

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BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005

4

Risk assessment and quality control systems Quality control systems: assured safe catering, risk assessment, good manufacturing practice and supplier safety assurance Hazard Analysis and Control of Critical Points (HACCP): implementation, process flow diagrams, monitoring and evaluation, training Legislation: Food Safety Act 1990, Food Safety (Temperature Control) Regulations 1995, Food Safety (General Food Hygiene) Regulations 1995; replacement legislation where applicable

BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005

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Outcomes and assessment criteria

Outcomes

Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to:

1

Describe the agents of food poisoning and food-borne disease

• • • •

determine the importance of bacteriology in the prevention of food poisoning describe physical and chemical contaminants and how they can be prevented define the causes, symptoms, duration and onset times of food poisoning with reference to specific causes explain the term ‘food-borne illness’, the associated agents and how it can be prevented summarise the types of food-spoilage agents and the conditions in which they grow describe the methods of food preservation and their effectiveness in controlling food spoilage identify the special processes available and how they work summarise the methods for safe storage of food describe the importance of personal hygiene in the control of food contamination assess cleaning and disinfection as an integral part of safe food production discuss the problems associated with various pests in food establishments evaluate the need for careful design and construction of premises with respect to food hygiene explain the importance of training as a management function describe the various types of quality control systems prepare a risk assessment and quality control system and apply current food safety legislation.

2

Analyse the processes that can effectively prevent food spoilage and preserve food quality

• • •

3

Explain the importance of effective prevention systems in the control of food contamination

• • • • • •

4

Analyse the importance of risk assessment and quality control systems.

• •

300

BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005

Visiting speakers including food hygiene specialists should be used where possible to add currency and vocational relevance. The final learning outcome will require delivery using a blend of theory and practice. particularly where the group includes industry specialists such as the local Environmental Health Officer or the food safety officer for the local hospital. However. Learners will also have the opportunity to carry out risk assessment in a range of areas and compare their results with risk assessment in practice. Laboratory experiments can explore the scientific aspects of the processes. it should also be linked to practical units in order to underpin the relevance of the subject and the outcomes to the overarching hospitality industry. Accounts of laboratory experiments will also be required. which is likely to be based on report writing. for example a hotel or restaurant. this aspect begins to link theory with practice. but nonetheless underpin the serious implications of this unit. the unit will require evidence of theoretical learning. Theory should be supported by laboratory work in a controlled environment. This work will lead to a range of effective prevention systems. but tutors should reinforce the importance of such practices from the food hygiene perspective. with a focus on the growth of food poisoning cultures. Theory should establish the processes involved in the prevention of food spoilage and food preservation. such as controlled stock rotation and monitoring of storage temperatures in a hospital cook-chill system. Tutors should also use focused case studies. Further experimentation can examine the additional hazards posed by high-risk foods. Learners will be able to observe a range of effective prevention systems in practice within the centre’s realistic working environment. Issues relating to quality control and risk assessment are linked to other units within the programme. as well as expected and unexpected forms of physical and chemical contamination. also provide alternative forms of evidence. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 301 .Guidance Delivery This unit would be best delivered as a stand-alone package in order to ensure all the learning outcomes are achieved. There are plentiful resources produced by the industry. However. Tutors should begin with the theory of agents of food poisoning. the Environmental Health Office and other agencies such as the Royal Institute of Public Health that highlight a range of specific issues. many of which are regrettably based in real life. There are plentiful packages and support resources available in this area. Logs of practical work. although some may necessarily take place over a longer time period to assess the effects of preservation processes. tutors should not overlook the advantages of presentations to a group. Assessment By its nature. Although theory will be necessary to introduce concepts. such as the risk assessment and its outcomes. Visits to a range of commercial operations will expose learners to a wider variety of prevention systems. Such environments may also clarify issues of design and construction of premises in a way that may not be so apparent in converted premises. Delivery should include theory supported by practical laboratory work. which should be used to support vocational relevance.

Laboratory facilities would be helpful to support exploratory work. This would make a comprehensive assessment vehicle that would add value to learners’ work but tutors must ensure that this is not at the expense of fundamental understanding of the subject. This unit also links with the following blocks of the HCIMA Corpus of Knowledge: OP06: Managing Food Hygiene OP07: Managing Food Production Operations OP38: Statutory Regulations and Legal Requirements OP41: Hospitality Technology OP43: Food Science. Links This unit provides and can be linked successfully with a wide range of units. to add currency and vocational relevance. some of which will probably be drawn from the trade press. 302 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . This unit also links to the following Management NVQ units: B2: Map the environment in which your organisation operates B8: Ensure compliance with legal. presentation software. Resources Learners will need access to a library with a variety of texts. Examples include: • • • • • • • • • • • • • • • • • • • Unit 4: Food and Beverage Operations Unit 13: On-Licensed Trade Management Unit 27: Cellar and Bar Operations Unit 29: Introduction to Brewing Science Unit 30: Menu Planning and Product Development Unit 31: Planning and Managing Food Production Unit 32: Planning and Managing Food and Beverage Service Unit 35: Creative Patisserie (double unit). ethical and social requirements E5: Ensure your own action reduce risks to health and safety E6: Ensure health and safety requirements are met in your area of responsibility E7: Ensure an effective organisational approach to health and safety F12: Improve organisational performance. LCD projectors. journals and specialist CD ROMs associated with food hygiene as well as access to the internet.There is the potential to design a single assignment covering all aspects of evidence required by the unit. Details of suggested reading materials are provided below. they have access to the latest technological equipment eg laptop computers. It is strongly recommended that when learners are delivering presentations. regulatory. and the use of relevant software applications. Tutors should also develop a bank of case study materials.

Support materials Books Blanch S — Food Hygiene (Hodder Arnold H&S.fastrain. 1996) ISBN 1871912903 Mortimore S. 2003) ISBN 1904306004 Macdonald D J. 2003) ISBN 0340858079 Chesworth N — Food Hygiene Auditing (Kluwer Academic/Plenum Publishers. 2002) ISBN 0750653493 Leach J — A Guide to Customer Perceptions of Food Hygiene (Chadwick House. 1993) ISBN 034053740X Knowles T — Food Safety in the Hospitality Industry (Butterworth-Heinemann. 1997) ISBN 1900134055 Dillon M and Griffith C — How to HACCP: An Illustrated Guide (MD Associates. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 303 .fastrain. 2004) ISBN 1904544258 Trickett J — Food Hygiene for Food Handlers (Thomson Learning.uk) Caterer and Hotelkeeper (Reed Business Information) Croner Guide: The A-Z to Catering (Croner Publications) Croner’s Catering Magazine (Croner Publications) Food Safety (General Food Hygiene) Regulations 1995 (Stationery Office Books. 2000) ISBN 1900134128 Garbutt J — Essentials of Food Microbiology (Hodder Arnold. 2001) ISBN 0632056487 Sprenger R A — Hygiene for Management (Highfield. Engel D and Woffenden C (editor) — A Guide to HACCP: Hazard Analysis for Small Businesses (Highfield. 1996) ISBN 0834216809 Dillon M and Griffith C — How to Audit: Verifying Food Control Systems (MD Associates. 1997) ISBN 0900103000 Managing Food Safety (FST Interactive — www. 1997) ISBN 0340677015 Hobbs B C and Roberts D (editor) — Food Poisoning and Food Hygiene (Hodder Arnold.co. 1996) ISBN 1861526903 Further reading Assessing Food Hygiene (FST Interactive — www.co. Wallace C A and Cassianos C — HACCP: Executive Briefing (Blackwell Science. 1995) ISBN 0110532279 Hospitality (Reed Business Information) Industry Guide to Good Hygiene Practice: Catering Guide (Department of Health/Chadwick House.uk) Voice of the BHA (British Hospitality Association) HCIMA produce a number of copyright-free technical briefs on most aspects of hospitality and catering which are available for free download — see the HCIMA website (details below).

co.bha-online. These resources should be used with caution.gov.uk www.gov.phls.rsph.Health and Safety Executive Books are available from: HSE Books PO Box 1999 Sudbury Suffolk CO10 2WA Telephone: 01787 881 165 Website: www.food.uk www.org.uk www.sofht.hsebooks.riph.co.org www. Instruction and Training and Catering Guidance Sheets.org.people1st. Websites often make reference to other internet information sources.com www.uk www.uk www.co.fastrain.defra. Video/DVD BBC Learning Zone — hospitality and catering programmes Broadcasts of commercial programmes relating to the hospitality and catering industry Essential Food Hygiene (Royal Society of Health) CD ROM Basic Food Hygiene (Highfield Publications — www.uk www.co.hse.uk www.highfield.uk www.cieh.org.croner.gov.co.co.uk) Websites www.uk www. 304 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .hcima.uk www.caterer.uk British Hospitality Association Caterer and Hotelkeeper website Chartered Institute of Environmental Health Croner Publications Department for Environment. Food and Rural Affairs FST Interactive Food Standards Agency Hotel and Catering International Management Association Health & Safety Executive People 1st (formerly Hospitality Training Foundation) Health Protection Agency Royal Institute of Public Health Royal Society for Promotion of Health The Society of Food Hygiene Technology Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.com Useful HSE publications include A Guide to Information.org www.

They will then be able to use this to explore the role of nutrition in the planning and management of food production operations. prior to undertaking the unit. This will lead to wider issues relating to the role of nutrition in hospitality management.Unit 38: Learning hours: NQF Level 5: Nutrition and Diet 60 BTEC Higher National — H2 Description of unit The aim of this unit is to investigate a number of areas of nutrition. Learners will also have the opportunity to plan and analyse diet and menus for a range of situations and customers. including contemporary ideas regarding diet and health such as food choice and the influences of society. the learner has a basic knowledge of nutrition. in order to devise and analyse menus for a variety of customers in various sectors of the hospitality industry. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Explain nutritional principles Investigate the links between diet and health Plan and analyse diet s and menus Examine the role of nutrition in hospitality management. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 305 . It is assumed that. Learners will develop their understanding of nutritional principles. which underpin the links between diet and health.

palatable meals and menus for a variety of situations and customers including vegetarian. polyunsaturates. diabetic. fatty and sugary foods). salt and increased fibre) 306 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . calculation and estimation of weights of foods in meals and diets. transfatty acids) and effects on serum cholesterol (LDL and HDL). psychological. cultural. dietary fats (saturates. diet (eg antioxidant vitamins) and cancer. other vitamin and mineral deficiencies Healthy eating: healthy eating guidelines. nutrient and food recommendations of 1994 COMA report Therapeutic diets: diabetic. body mass index (BMI). fish and alternatives. behavioural effects. weight-reducing and gluten-free diets Alcohol: physiological/psychological effects of alcohol in the body (short. omega-3 fatty acids.Content 1 Nutritional principles Food choice: factors influencing food choice and dietary habits (socio-economic. colourings 3 Diets and menus Meal/menu planning: construction of healthy. ethical. elderly. measurement of food and nutrient intake (24 hour recall. National Food Survey).and long-term). anaemia. monosaturates. snacking) Food classification: main food groups (meat. weighed inventory. nutritional values of common foods Nutritional requirements: dietary reference values (DRVs) for nutrients and energy. milk and dairy foods. coronary heart disease. sensory perception). media. diet and dental health. physically active. fibre/NSP (non-starch polysaccharides) and bowel disorders. vegan. sugar. current market share for alcoholic beverages Allergies: eg peanut. menus and diets to comply with healthy eating guidelines (reduced fat. biochemical. current food trends (eg fast foods. religious. salt and hypertension Deficiency diseases: folic acid deficiency. causes. product development trends linked to customer demands. pregnancy and lactation) Nutritional status: assessment of the nutritional status of populations and individuals (anthropometric assessment). treatment. fruit and vegetables. evaluation of the suitability of menus for the intended customers Menu modification: adaptation of recipes. use of food tables and computer programmes in the analysis of the nutrient and energy contents of a variety of menus and diets. nutrient and energy needs of population subgroups (children. 1983 NACNE report. bread and cereal foods. use of food tables 2 Diet and health Health: obesity and overweight (nature and extent. weight-reducing and glutenfree diets Analysis of menus and diets: measurement.

microwave cooking. nutrition education BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 307 . hospitals.4 Role of nutrition Food production methods: effects of different food production methods and cooking techniques on the nutritional values of foods (eg conventional large-scale cooking methods. cook-chill. residential homes. employee feeding. fast-food outlets) Promotion of healthy eating: importance of a good diet. sous vide) Nutrition in different sectors of the industry: application of nutritional principles and relative importance of nutrition in a variety of catering outlets (eg schools. presentation of nutritional information to customers and staff. restaurants. hotels.

palatable meals for a variety of customers and situations analyse menus and diets using food tables and computer programmes modify existing recipes. • • • 308 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . obesity and coeliac disease appraise the effects of alcohol on the human body and the hospitality world prepare and develop healthy.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Explain nutritional principles • • • • describe the factors affecting food choice and current food trends classify foods according to type and nutrient content describe nutritional requirements of individuals and groups explain methods used for measuring nutritional status and food intake describe the relationships between diet and health explain the principles of healthy eating describe the use of diet in the treatment of diabetes. meals and menus to implement healthy eating principles describe the effects of different food production methods on the nutritional value of foods compare the importance of nutrition and the different nutritional principles involved in a variety of catering outlets produce material which provides nutrition information and promotes concepts of healthy eating suitable for use in the catering industry. 2 Investigate the links between diet and health • • • • 3 Plan and analyse diets and menus • • • 4 Examine the role of nutrition in hospitality management.

This is a useful opportunity to develop contributions from visiting specialists. lengthy reports are unlikely to be an effective assessment vehicle. It is important for them to understand that the concept extends beyond hospital and health care provision into everyday hospitality operations. Learners need to be able to link concepts of diet and nutrition to contemporary food and beverage provision. such as a nutritional specialist from the local hospital. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 309 . will help to focus learners’ current knowledge of diet and nutritional principles. They need to understand the capacity of hospitality managers and practitioners to manage and influence dietary choice and to promote healthy eating. Learners should also include evidence of how menus have been modified for a variety of customers and outlets. particularly when the audience includes dietary specialists. Theoretical input will be required to develop learners’ knowledge of food classifications and nutritional requirements. photographs. This can subsequently be extended to cover a range of other food users. Further visits to industry will enable learners to investigate management policy regarding the nutritional aspects of food provision and the choices available to managers and chefs in practical environments. opening opportunities for dietary analysis on a personal level. such as evidence of deficiency diseases. thus extending substantially their range of knowledge. Presentations that enable learners to demonstrate a variety of communication skills will enhance the presentation of evidence. Tutors should focus on the capacity for menu modification to underpin healthy diets. Diet and health issues can be readily related to learners’ own lifestyles. where the effective application of diet and nutrition can be critical. such as those caused by the passing trend of junk fast food. If directed by the tutor. As such. modified and ‘healthy’ recipes. such as posters. Visual support for presentations. However. When investigating the links between diet and health. learners can explore a wide variety of user groups and provide feedback to their peers. such as the changes from junk fast food to healthier alternatives that can still be produced and provided quickly. Assessment Tutors and learners should be aware of the importance of persuading user groups to consider the implications of diet and nutrition. Initial discussions by small groups of learners.Guidance Delivery This unit requires delivery using a combination of theory and practical application. Other possibilities may include sports coaches or food consultants with a remit for schools provision. followed by feedback and wider discussion. it is important to highlight the risks to the western diet. which can be supported by visits to industry. Visits to industry to observe the preparation of food and drink that reflects the broad coverage of this unit will provide vocational relevance. Tutors should use case study material to highlight key diet issues. Learners need to draw together their learning by examining the role of nutrition in hospitality management. material or displays for promotion of nutritional and healthy eating concepts and particularly graphical representations of dietary analysis will add meaning and relevance to the presentation. theoretical input will form the basis of delivery. particularly in the third world.

2003) ISBN 0340810254 Bender D A — Nutritional Biochemistry of the Vitamins (Cambridge University Press. Support materials Books Barasi M — Human Nutrition: A Health Perspective (Hodder Arnold. Learners will need access to a library with a variety of texts and journals associated with nutrition and diet as well as access to the internet.It is strongly recommended that when learners are delivering presentations. and the use of relevant software applications. 2003) ISBN 0521803888 Byrom S E — Pocket Guide to Nutrition and Dietetics (Churchill Livingstone. This unit also links to the following Management NVQ units: B2: Map the environment in which your organisation operates B8: Ensure compliance with legal. LCD projectors. presentation software. 1999) ISBN 0534545947 Garrow J S and James W P T — Human Nutrition and Dietetics (Churchill Livingstone. Debruyne L and Whitney E — Nutrition and Diet Therapy (Wadsworth. regulatory. Examples include: • • • • • • • • • • • • • • Unit 4: Food and Beverage Operations Unit 29: Introduction to Brewing Science Unit 30: Menu Planning and Product Development Unit 31: Planning and Managing Food Production Unit 32: Planning and Managing Food and Beverage Service Unit 35: Creative Patisserie (double unit) Unit 36: Catering Technology. ethical and social requirements F9: Build your organisation’s understanding of its market and customers F10: Develop a customer focused organisation F11: Manage the achievement of customer satisfaction. This unit also links with the following blocks of the HCIMA Corpus of Knowledge: OP05: Nutrition and Diet OP43: Food Science. Links This unit provides and can be linked successfully with a wide range of units. they have access to the latest technological equipment eg laptop computers. 2002) ISBN 0443071365 Cataldo C B. 1999) ISBN 0443056277 310 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . Resources Learners will need access to laboratory facilities and software packages for analysis of diets and menus.

eatwellcard. Fat Loss and Increased Energy (High Point Media. 1995) ISBN 0112429912 Nutritional Aspects of Cardiovascular Disease (Health Development Agency. Websites often make reference to other internet information sources.Mann J and Truss S (editors) — Essentials of Human Nutrition (Oxford University Press. 1996) ISBN 0752105957 Websites www. 2002) ISBN 0721695329 Phillips B — Eating for Life: Your Guide to Great Health. 2002) ISBN 0198508611 Parker R — Introduction to Food Science (Delmar.uk nutrition and diet advice for the over-50s nutritional and healthy lifestyle advice Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.co. 1991) ISBN 0113213972 Diet. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 311 . Nutrition and the Prevention of Chronic Diseases (World Health Organisation.uk www. 2003) ISBN 924120916X McCance and Widdowson’s The Composition of Foods: Summary Edition (Food Standards Agency/Royal Society of Chemistry. 1989) ISBN 0471914959 Stanfield M S — Nutrition and Diet Therapy (Jones and Bartlett. These resources should be used with caution. 2001) ISBN 0766813142 Peckenpaugh N — Nutrition and Essential Diet Therapy (Saunders. 2003) ISBN 0763721409 Webb G — Nutrition: A Health Promotion Approach (Hodder Arnold. 2002) ISBN 0854044280 Manual of Nutrition (MAFF/Stationery OfficeBooks. 2002) ISBN 0340760699 Further reading Dietary Reference Values of Food Energy and Nutrients for the UK (Department of Health/Stationery Office Books.50plushealth. 2003) ISBN 0972018417 Shepard R — Handbook of the Psychophysiology of Human Eating (John Wiley & Sons.co.

312 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .

Learners will be expected to prepare management strategies to meet these impacts and issues at a local level. which influences the sport and leisure industry. This unit is common to more than one Higher National qualification. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 313 .Unit 39: Learning hours: NQF Level 5: The Sport and Leisure Industry 60 BTEC Higher National — H1 Description of unit The aim of this unit is to give learners an understanding of the sport and leisure industry and the environment in which the industry operates. Learners must ensure that their evidence relates to the sector they are studying. Learners will also explore the significance of key impacts and current issues that affect the sport and leisure industry using relevant economic. Learners will be expected to look at the role and impact of the political environment. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Examine the growth and influence of the sport and leisure industry Explore the range of sport and leisure providers Investigate the role of government and the political environment in the context of the sport and leisure industry Investigate the key impacts and current issues that affect sport and leisure. This unit develops the underpinning knowledge for this qualification so that learners have a broad understanding of the range. as well as the role of both government and government agencies. Learners will be able to examine the expansion and influence of the sport and leisure industry over the last twenty years as well as the interrelationship between the different partners within the industry. growth and expansion of the sport and leisure industry. Learners will also be able to evaluate the implementation of government policy at a local level. social/cultural and environmental theories.

objectives. schools and specialist sports colleges. national stadia. cinemas and theatres. professional bodies eg ISRM and ILAM 2 Sport and leisure providers Organisation: funding. elite training facilities and services eg growth of youth academies for different sports. purpose built facilities. setting industry standards. relationships between the providers. new sports colleges and centres of excellence 314 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . outdoor activities. scientific management. implementation and success. outdoor and indoor. improved choice. community activities by commercial providers Management: lines of communication within and external to the organisation. government organisations. key legal responsibilities to the consumer and employee. management by objectives. economic growth. quasi-governmental institutions and government sponsored bodies. voluntary and public provision. fashionable sport and leisure and trends in sport and leisure. socio-economic group. health and obesity in school children. drama groups. entertainment. commercial activities by public and voluntary providers. profits and market share. inner cities and crime rates. government targets. further education centres of excellence.Content 1 Growth and influence Sport and leisure industry: facilities and activities. local authority strategies. sales. health clubs and spas. minority sports. commercial and private providers. autocratic. governmental imperatives. venue. data protection. level of service. recreation. widening participation. inflation. lottery funding. crime prevention. professional clubs. health and safety. hospitality and exhibitions. other stakeholders. management training for different aspects of the sector eg National Occupational Standards. events management. health clubs. democratic Mission. educational eg new sports colleges and centres of excellence. major event planning Policy: support and priority for sport and leisure. sports councils to reflect national government policy on sport and associated areas eg fitness. lifestyle. social inclusion. arts and entertainment. health and social inclusion agenda. sector skills councils. consumer consumption. public eg local authority leisure. structure and significance of commercial. full employment. equality of access and opportunity eg women and disabled participants. professional sport. structure eg hierarchical. disability/health status. sports merchandise. adventure tourism. geographical location. values and ethics and their use within related activities. funding similarities. Modern Apprenticeships 3 Role of government and the political environment Role: governmental departments and their interrelationship eg education and health. lifestyle. values and objectives: concept of corporate vision. exhibitions. specialist activities. gender. parks and events. other agencies and providers Growth and expansion: related to age. ethical and environmental practices. customer friendly. national governing bodies. sports development policy and planning. mission statements. central government policy in sport and leisure. voluntary eg local sports clubs.

sports development policy and implementation 4 Key impacts and current issues Impacts: economic eg influence on the growth of other sectors within the economy eg manufacturing of sports-related goods. open days and access for specialist sports. quality of life. greater provision by local authorities. barriers to participation eg age. environmental. marketing events. increased participation. education and lifelong learning. seasonality. health and well-being.Local authority: eg discretionary power to provide sport and leisure activities to improve health. land use. gender. disability. media coverage and influence on participation eg use of selected advertisements to promote sports-related foods. regeneration of communities. activities and events BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 315 . work-life balance/leisure time Strategies: for economic. culture. anti-crime. sustainable transport links. social and cultural eg income and employment. generation of revenue. energy conservation. anti-drug. transport. environmental eg pollution. waste management and recycling Issues: economic. social and cultural impacts and issues. improved choice and ‘value for money’. brown field sites versus green field sites. pride. policy planning and management structures. planning and land use. health of the nation eg obesity. accessible facilities for different community groups eg age. improve revenue and facilities. loss of school playing fields. work/life balance. higher leisure spend. high levels of importation of related goods and services. development of national stadia. unemployment trends. hosting of a major games. achievement in school. use of non-work time and increased leisure time.

funding. • 2 Explore the range of sport and leisure providers • • • • 3 Investigate the role of government and the political environment in the context of the sport and leisure industry • • • 4 Investigate the key impacts and current issues that affect sport and leisure. • • 316 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Examine the growth and influence of the sport and leisure industry • use relevant data to analyse the growth. economic and environmental theories prepare strategies that can be used to manage a range of sport and leisure issues and impacts. effectiveness and contribution to the sector review the organisation. expansion and influence of the sport and leisure industry over the last 10 years explain the range of sport and leisure providers in terms of their roles. governance and management of key sport and leisure providers explain the similarities and differences in the organisation of the key sport and leisure providers evaluate the extent to which local sport and leisure providers meet the needs of the community and predict future trends and possible changes describe the role and interrelationship of national government departments with a remit that includes sport and leisure related activities. cultural. assessing their impact. facilities and services explain the mission. using relevant social. interrelationship. participants. values and objectives of key sport and leisure providers. identifying areas of interest and potential conflict explain current government policy and its effect on the sport and leisure industry evaluate the implementation and success of current government policy and local authority strategy in a selected locality using relevant research data explain and assess the significance of key impacts and current issues that affect sport and leisure.

1999) ISBN 1900360497 Haywood L — Understanding Leisure (Nelson Thornes.Guidance Delivery This unit can be delivered using a mixture of class discussions. Resources Learners need access to a range of sport and leisure providers as well as current government policies on sport and leisure. Support materials Books Cossons N and Anderton D — Looking at Leisure (Hodder Arnold H&S. Learners will also need to appreciate the role and significance of governmental departments. Links This unit links to the following Management NVQ unit: • B2: Map the environment in which your organisation operates. Learners should be able to visit a range of sports and leisure organisations in order to understand and discuss the breadth and influence of the industry. 1995) ISBN 0748720596 Hill J — Sport. 1992) ISBN 0340570415 Eastwood N — The Sports Funding Guide (Directory of Social Change. formal lectures. 2002) ISBN 0333726871 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 317 . visits and case study material. It also links with occupational standards for professional qualifications such as those offered by the Institute of Sport and Recreation Management (ISRM) certificate and the Institute of Leisure and Amenity Management (ILAM) diploma. They will also need to be able to discuss current government policies and their impact on sport and leisure. Leisure and Culture in 20th Century Britain (Palgrave Macmillan. A full discussion with local sports development officers can help raise awareness of local priorities that relate to government policies. Assessment Evidence for this unit can be presented as: • • • formal reports showing the expansion and growth of the industry over the last 10 years presentations for a selected audience illustrating the organisation of key sport and leisure providers a series of newspaper articles that show the range of issues that impact on sport and leisure and strategies for managing any changes that can meet the needs of the industry.

gov.uk www. 2001) ISBN 0582381657 Further reading Health Club Management Leisure Management Leisure Manager — ILAM journal Recreation — ISRM journal Sport and Recreation: Learning from Audit.audit-commission. 318 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .uk www.uk Audit Commission Department for Culture. 2005) ISBN 0415309964 Wolsey C and Abrams J — Understanding Leisure Organisations (Longman.gov.statistics. These resources should be used with caution.culture.uk www. Media and Sport Institute of Leisure and Amenity Management Institute of Sport and Recreation Management Sport England National Statistics Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit. Inspection and Research (Audit Commission.co. 2002) ISBN 1862403589 Websites www. Websites often make reference to other internet information sources.sportengland.Holt R and Mason T — Sport in Britain since 1945 (Blackwell.uk www.ilam.org www. 2000) ISBN 0631171541 Torkildsen G — Leisure and Recreation Management (Routledge.co.isrm.gov.

Learners must ensure that their evidence relates to the sector they are studying. This unit is common to more than one Higher National qualification. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 319 . This unit will provide an in-depth understanding of the economic growth development of the heritage and cultural industry. Learners will also be expected to investigate the role and scope of interpretation within this sector and its impact on participants and management. the organisations involved in the management of heritage and the different forms of ownership. The learner will also be able to look at potential conflicts within the industry and the influence of technology. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Investigate the growth and development of heritage and cultural providers within the contexts of natural and constructed environments Examine the roles of heritage and cultural attractions within the leisure industry Explore the ownerships and organisations involved in the heritage and cultural industry Investigate the role of interpretation within the heritage and culture providers.Unit 40: Learning hours: NQF Level 5: Heritage and Cultural Management 60 BTEC Higher National — H1 Description of unit The aim of this unit is to investigate heritage and cultural management and its role within the leisure sector. Throughout the unit learners will gain an awareness of definitions of heritage and culture.

Cadw. changes in attractions and income generation. management roles and responsibilities Organisations: eg structure and remits of the National Trust. Environment Agency. target groups. Historic Scotland. folklore. coastlines. sport-related heritage sites. museums. government departments eg DCMS. the Countryside Agency. role in education. dance. analysis of its importance and interest Natural: aspects of heritage including landscape. changes eg new technologies. advisory and legislative. visitor levels and usage rates. historic buildings. themed sites.Content 1 Growth and development of heritage and cultural providers Heritage: definitions of heritage. overall status of heritage and culture as a leisure activity. the National Parks. objectives and income generation. erosion. up-skilling and re-training staff. entertainment Attractions: differing types of attractions. transport. mission and values. national parks. regional/local authority departments and specialist conservation groups. potential role and impact of new technologies eg virtual reality and interactive software. access to the new technologies eg capital costs and revenue generation. language and food. presentation of heritage and culture to visitors. legend. changing staff profiles Audiences: segmentation. industrial heritage. mission and values. Wildlife Trusts. role and operation of charitable trusts. specialist groups 3 Ownerships and organisations Ownership of heritage and culture: public and commercial ownership. training and up-skilling of staff. income generation and links with tourism and urban regeneration. accessibility and sustainability of transport. new merchandising 320 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . brown field sites versus green field sites. myth. sculpture and monuments Cultural heritage: role of heritage industry in shaping and sustaining cultural identity. training and conservation. impact of visitors on sites and their immediate environments. public art. wildlife. planning and land use. archaeological sites. sites and venues. woodlands. quangos and voluntary bodies eg the Civic Trust. recreation. management of change 2 Roles of heritage and cultural attractions Scope of heritage and culture: education. impact of the leisure industry on the conservation and sustainability of such sites Constructed: built heritage environment. role of national governmental departments Roles and responsibilities: funding. impact of issues such as the European Capital of Culture bids Conflicts of interest: access versus conservation. artefacts. regional and national costume. government agencies eg English Heritage. research. control of access and preservation of cultural heritage. forests. other habitats. song. conservation threats imposed by further growth.

drama and role play.4 Role of interpretation Interpretation: importance of interpretation to the visitor experience. audio-visual. combination of interpretative media to achieve appropriate effects BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 321 . interactive technology. relevance of a thematic approach to interpretation Media for interpretation: published material. audio and other sensory techniques Meeting audience needs: importance of establishing audience needs for effective interpretation. language levels.

Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Investigate the growth and development of heritage and cultural providers within the contexts of natural and constructed environments • analyse the economic growth of the heritage and cultural industry using examples from the natural and constructed environments explain and exemplify potential conflicts between leisure activities and the conservation of heritage and cultural resources using relevant data. • • • 322 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . policies and legislation analyse the impact of technology on the management of the culture and heritage industry compare the scope of heritage and cultural providers and the range of attractions that need to be managed in order to meet the needs of different audiences and venues classify heritage and cultural attractions using audience profiles and venues compare the different forms of ownership within the cultural and heritage industry and the impact on income generation and responsiveness to changing audience needs summarise the structure and management of key heritage organisations and their inter-relationships evaluate the success of two organisations involved in the management of heritage and cultural sites explain the scope and affect of interpretation within the heritage and cultural industry evaluate the impact of contrasting media and the way they affect interpretation prepare an interpretation plan for a specific heritage site which takes account of potential audiences and their needs. • • 2 Examine the roles of heritage and cultural attractions within the leisure industry • • 3 Explore the ownerships and organisations involved in the heritage and cultural industry • • • 4 Investigate the role of interpretation within the heritage and culture providers.

including an account of research sources. In developing their submissions for this assessment. The consideration of issues such as conservation versus access within the unit is an ideal mechanism for developing a wide range of analytical skills. the following areas should be included in the study: • • • • • • categorisation of the sites being compared an analysis of the scale of the sites in terms of their role as visitor attractions and their contribution to local economies potential conflicts between leisure activities and the sustainability of the sites and their local environments the impact of the different forms of ownership on the sites an outline of the heritage management organisations relevant to the sites.Guidance Delivery Whilst much background information required for this unit can be delivered through lectures and seminars. and a plan outlining their improvement using a range of media. Assessment This unit will be assessed through the presentation of a study of a chosen heritage cultural site. Using case studies can promote the development of skills of analysis and synthesis. learners may benefit from considering the relevance of knowledge and understanding gained in other units. The nature of the unit content also permits a wide range of opportunities for independent research. and be able to discuss. learners should acknowledge. Where an oral presentation is used as the basis for assessment the learner should submit relevant supporting material. and their potential contribution to their management and development an evaluation of existing forms of interpretation used in the sites. these should include a wide range of heritage case studies to help emphasise the diversity of the sector and the variety of organisations involved in the management of heritage. the role of heritage within the structure of the wider leisure industry and appreciate the significance of heritage attractions within the social contexts of leisure activity. Whilst this unit deals specifically with the management of heritage and cultural attractions. The delivery programme should include as many site visits as possible so that learners can be encouraged to evaluate a range of approaches to conservation and interpretation in practice. to the tutor. Whichever form of submission is used. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 323 . The presentation may be in written format or delivered orally.

Interpretation. 2000) ISBN 0905853377 Videos A Watching Brief (National Trust) Keeping House (National Trust) Living History (English Heritage) Protecting our Past (English Heritage) Role up (English Heritage) Sitework (English Heritage) The Past Replayed (English Heritage) Using Museums (Fulcrum/Channel 4) 324 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . 1994) ISBN 0415068576 Howard P — Heritage: Management. This unit also links to the following Management NVQ unit: • B2: Map the environment in which your organisation operates. Resources Learners need access to a range of cultural and heritage sites as well as use of the internet and any related case studies. 2003) ISBN 082645898X Leaske A and Yeoman I — Heritage Visitor Attractions: An Operations Management Perspective (Thomson Learning. Support materials Books Ashworth G and Howard P — European Heritage Planning and Management (Intellect Books. 1997) ISBN 0471971200 Hall C M and McArthur S — Integrated Heritage Management (John Wiley & Sons. Various government papers and reports on the cultural and heritage industry would also be an advantage as well as documents produced by a range of organisations such as the National Trust. 1998) ISBN 0471974048 Hooper-Greenhill E — Museums and Their Visitors (Routledge. Identity (Continuum International. 1999) ISBN 1841500054 Goodey B — Heritage Interpretation Management (John Wiley & Sons.Links There are links between this unit and other related units such as Unit 39: The Sport and Leisure Industry and Unit 26: Research Project. 1999) ISBN 0304702927 Merriman N — Beyond the Glass Case: The Past. the Heritage and the Public (University of London Institute of Archaeology.

BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 325 . These resources should be used with caution.uk www.english-heritage.org. Websites often make reference to other internet information sources.Websites www.nationaltrust.hlf.org.uk English Heritage Heritage Lottery Fund The National Trust Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.org.uk www.

326 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .

televised events and the attendant venue management problems relating to licensing. entertainment and venue management industry. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 327 . private and voluntary sectors’ involvement in the world of entertainment. safety and security. entertainment and venue management industry to the national economy Investigate the range of activities offered by the arts. ice shows. entertainment and venue management industry Explore the management and operation of different types of venues Investigate current and future trends in the arts. The impact of large-scale venues needs to be considered in the wider context of leisure management given the vast range of possible entertainment opportunities offered by multi-purpose arena and stadia offering venues for major sporting events. the influence of contrasting financial practices and the underlying trends within the arts and entertainment industry. popular music concerts. This unit is common to more than one Higher National qualification. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Examine the contribution of the arts. A range of activities and venues and the corresponding levels of public usage and support are explored. The unit explores the industry’s dynamic structure through an identification of trends in the public. health. Learners must ensure that their evidence relates to the sector they are studying.Unit 41: Learning hours: NQF Level 5: Entertainment and Venue Management 60 BTEC Higher National — H2 Description of unit This unit is designed to give an over-arching view of the arts and entertainment industry with a particular emphasis on venue management. operation and funding of live performance. This will provide the learner with an insight into the management and operation of a range of activities and venues. opera.

regional arts boards. cinema. photography Audiences: national usage figures. cleaning and maintenance. ‘space to sell’ concept. General Household Survey Economy: ways the arts. theatre. homes. cinemas. principles of revenue and capital subsidy. opportunity-led provision. entertainment and venue management industry Data: analysis of data from the entertainment and venue industry eg DCMS Annual Reports. concert halls. staffing. widening choice Venues: major entertainment venues eg Arenas. private. cabaret. arts sponsorship. technical and production staff. bingo.Content 1 The arts. scheduling. schools. community halls. box office Influences: status eg for-profit. front of house operations. promotion. non-dedicated spaces eg streets. National Lottery. dance. budgeting. safety and security. performers Marketing needs: publicity. festivals. media relations Employment: managerial and supervisory levels in each sector Staffing: work and responsibilities for selected venues commenting on current practices. visual arts and crafts including exhibitions. Arts Council. television. festivals. arts centres. BMRB International. opera. Leisure Tracking Survey. clubs. local authorities. not-for-profit. Stadia. deployment of staff to ensure a smooth and effective organisation 328 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . amateur. merchandising and point-of-sale. spectator and participatory activity. direct and indirect economic benefits 3 Management and operation Strategies: management and operational strategies of organisations within the industry Income generation: revenue generation and procedures within the industry. theatre. by venue eg venue-specific. galleries. pubs. direction eg programming. voluntary. dedicated spaces eg theatres. commercial sponsorship Not-for-profit sector: public and voluntary sectors. voluntary organisations eg ‘Friends’. their impact on the arts. by art forms eg live performance including music. resource planning Audience and performance needs: health. entertainment and venue management industry 2 Range of activities Activity: by type eg public. Target Group Index. NEC. role of Government and funding agencies. by performers eg professional. urban/rural provision For-profit sector: areas of private provision eg concerts. administration eg licensing. age and socio-economic breakdown. entertainment and venue industry have contributed to the national economy and the development and distribution of different activities Agencies: comparison of local. the Henley Centre. popular music and recording industry. comedy. catering and bars. film and video including recording. semiprofessional. clubs. touring. regional and national funding agencies. outdoor spaces. non-statutory provision.

4 Current and future trends Opportunities: current opportunities in the arts and entertainment industry Future trends: purpose built. new technologies. partnership funding. production. commercial approach to management. cultural provision as part of major international sports events Technological influences: technical. multi-purpose facilities. effect of technological changes BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 329 .

regional and national funding agencies and their impact on the arts. entertainment and venue industry compare the scope of the arts entertainment and venue industry and the range of activities offered classify performing arts and entertainment activities using audience profiles and venues compare management and operational strategies for two selected venues. entertainment and venue industry to the national economy • analyse data from the arts entertainment and venue industry highlighting ways that they have contributed to the national economy and the development and distribution of different activities compare local. commenting on their revenue generation and procedures evaluate different areas of work and responsibilities for two selected venues. entertainment and venue management industry. deployment of staff to ensure a smooth and effective organisation analyse current trends in the arts entertainment and venue industry explain the affect of current funding arrangements in the arts and entertainment industry and future potential developments analyse the impact of technological changes in the management and operation of arts and entertainment providers. • • • 330 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . commenting on current practices.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Examine the contribution of the arts. entertainment and venue management industry Explore the management and operation of different types of venues • • • 3 • 4 Investigate current and future trends in the arts. • 2 Investigate the range of activities offered by the arts.

This unit also links to the following Management NVQ units: • • • B2: Map the environment in which your organisation operates B8: Ensure compliance with legal. It is advised that research and analysis is undertaken at two levels. Resources Learners should be given access to a wide range of publications to reflect the diverse nature of this subject area. F10: Develop a customer focused organisation. ethical and social requirements. agency and venue reports eg Arts Council. project-based enquiry. Links This unit can be linked to a number of others which relate to the principles of financial management. Assessment should be of a formative inter-linked nature to enable learners to develop and build upon the knowledge and skills identified in the learning outcomes. This will enable the learners to understand and explain the context within which arts practitioners operate. These include: • • local and national press company. At the local level it is suggested that the learners concentrate individually on the investigation of two contrasting local venues and that the subsequent analysis of findings is undertaken within the over-arching context of the national arts and entertainment industry. human resource management and marketing.Guidance Delivery This unit uses both primary and secondary research methods. BBC BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 331 . Evidence for this unit can be: • • a report on the current and future trends in the management. Assessment This is an internally assessed unit with continuous assessment taking place. case study discussion and contact with arts practitioners and managers. It is important that at the national level statistics such as participation rates by age. socio-economic grouping are identified and analysed. operation and funding in the arts and entertainment world a case study of a related heritage and/or cultural provider that can be used as a management tool for implementing change such as the use of new technologies to increase audience type and income generation. regulatory. gender. The complex nature of the industry however means that obtaining such findings is time consuming and it is suggested that this work should be carried out in teams with information pooled.

uk www. Leisure Tracking Survey. General Household Survey. Target Group Index.org.• • • • local authority information eg economic development.uk www. 332 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . These resources should be used with caution.uk www. 1994) ISBN 0582239052 Further reading Leisure Management Leisure Manager NME Sight and Sound The Stage Websites www. BMRB International.24hourmuseum.culture. Websites often make reference to other internet information sources. LA charitable trust publications eg Carnegie. the Henley Centre. Media and Sport Institute of Leisure and Amenity Management Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit. Gulbenkian. 1995) ISBN 041918970X Torkildsen G — Leisure and Recreation Management (Routledge. Support material Books Pick J and Anderton M — Arts Administration (Spon Press.gov. Rowntree statistics as provided by DCMS Annual Reports.org. EAM.artscouncil.ilam. 2005) ISBN 0415309964 Waters I and Duffield B S (editor) — Entertainment.uk National Virtual Museum Arts Council Department for Culture. Arts and Cultural Services (Longman.co. tourism and visitor material professional bodies eg ILAM.

In this unit. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 333 . Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Investigate the structure of the sport and leisure-related tourism industry Explore the trends and demands for sport and leisure tourism Examine the economic. learners will be able to examine the theoretical concept of tourism. socio-cultural and environmental issues that affect sport and leisure tourism Investigate strategies that can be used to maximise the growth of sport and leisure-related tourism. Emphasis is given to the role of sport and leisure-related tourism in the economy and its socio-cultural and environmental implications. Learners must ensure that their evidence relates to the sector they are studying. Learners will also be expected to prepare data to support a particular sport and leisure-related activity.Unit 42: Learning hours: NQF Level 5: Sport and Leisure Tourism 60 BTEC Higher National — H2 Description of unit The aim of this unit is to provide learners with an understanding of the tourism industry particularly in relation to sport and leisure. This unit is common to more than one Higher National qualification. its structure and organisation. Throughout the unit learners will be expected to use relevant data in order to analyse the trends and nature of demand for sport and leisure tourism.

classification of tourism types. effects of deregulation. labour. voluntary sector organisations eg hotels. tourism authorities. rail and coach travel. role of transport. public sector initiatives. introduction of paid holidays. ownership and operation of airports. airlines. sustainable development. hostels. local. socio-cultural and environmental issues Economic: national.Content 1 Sport and leisure-related tourism industry Concept of tourism: models and approaches. competition and conflict issues. constructed. passenger carriage law. definitions of tourism and tourists. amenity agencies. growth of spa and seaside towns. local government. independent surveys. sea and road. international statistics Characteristics and contribution of tourism: patterns of demand. funding and grants. multiplier and leakage effects. mass tourism. government and organisational body initiatives 334 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . national and regional tourist boards. career pathways Tourism resources: natural. national and international professional organisations Tourism law: effects of EU and international legislation. tourist movement law eg passports. technological developments in sport and leisure-related tourism Role of public sector: government legislation. regional tourist boards. effects of intercultural contact on host communities. political costs and benefits Socio-cultural: social impact models. future markets. effects of intercultural contact on tourists Environmental: positive and negative environmental impacts. comparative government structures Role of private and voluntary sectors: private sector organisations eg tourist attractions and accommodation providers. tourism sectors including products and services Historical developments: early origins. impact of tourism and infrastructure on tourism demand 3 Economic. measuring economic impact. cost and benefit analysis. socio-cultural costs and benefits. sources of finance for tourism. tourism-related employment. sector-specific studies eg accommodation surveys. eco-tourism. environmental impact assessments. planning regulations. local and regional impacts. contribution to national economy and balance of payments. shipping. consumer protection law. partnerships. supply characteristics. National Training Organisations. tourism motivators and barriers. laws relating to tourist attractions 2 Trends and demands Sources of tourism data and statistics: international sources. tourism infrastructure including air. national. protection measures.

anti-social behaviour. corporate.4 Strategies Regional and national strategies: eg Health of the Nation. new technologies eg interactive software. corporate-related. educational Influence: of major initiatives eg Commonwealth Games. transport sustainability. crime prevention. Wimbledon. strategies related to employee recruitment and training and management expertise Events: eg sporting and leisure events. Grand National. Premier League events BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 335 . accessibility. juvenile crime. Ryder Cup. education and training.

Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Investigate the structure of the sport and leisurerelated tourism industry • compare the structure and operation for two selected sport and leisure-related tourism providers analysing their audience profiles and range of activities evaluate the contribution of the public. • • 4 • • 336 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . commercial and voluntary sectors to the growth and development of the sport and leisure-related tourism sector analyse the impact of historical developments and concepts on the growth of the sport and leisurerelated tourism industry evaluate the value of EU and international law that affect the sport and leisure-related tourism industry present a statistical analysis identifying trends and the nature of demand for sport and leisure-related tourism in the UK evaluate the nature and availability of sport and leisure related tourism resources evaluate the contribution of the sport and leisurerelated tourism industry to the UK economy analyse the socio-cultural and environmental factors and their impact on the sport and leisure-related tourism industry evaluate regional. socio-cultural and environmental issues that effect sport and leisure tourism Investigate strategies that can be used to maximise the growth of sport and leisure related tourism. national and local strategies that have influenced the growth and demand for sport and leisure-related tourism activities prepare data that can be used to manage the growth and demand for a selected sport and leisure-related tourism activity. • • • 2 Explore the trends and demands for sport and leisure tourism • • 3 Examine the economic.

and any legal obligations which influence or affect tourism operations. Links There are links between this unit and other units within the Leisure and Tourism endorsed title. Access to material produced by the English Tourism Council and other organisations such as major tour operators will also be useful. 1999) ISBN 0300078463 Pender L. Gray P and Seaton P — Marketing Management for Travel and Tourism (Nelson Thornes. both positive and negative. Assessment Assessment for this unit should take the form of an evaluative case study of a major tourism destination where sport and leisure has had an impact. Resources Learners will need access to a range of sport and leisure-related tourism venues as well as suitable case study material. the evaluation should be substantiated with references and a supporting bibliography of research sources. using visitor profiling and a range of promotional media. An analysis of relevant trends and statistics should be included. This unit also links to the following Management NVQ unit: • B2: Map the environment in which your organisation operates. Place and Space (Routledge. Support materials Books Hall C M and Page S J — The Geography of Tourism and Recreation: Environment. Learners should also be encouraged to draw on their own experiences of travel and tourism and look at the range of materials produced by different tour operators. 1998) ISBN 0748727833 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 337 . The destination report may be delivered orally but whether written or oral. the organisations involved in its management and development. Visiting talks can also help stimulate discussion as well as opportunities to visit different providers. and visits to relevant tourism destinations where learners can discuss relevant data trends and developments. Current marketing for the destination should be analysed.Guidance Delivery Whilst much of the factual information relevant to this unit may be delivered through lectures and seminars there is considerable scope for the deployment of case study approaches. Abson D. The evaluation should include details of the historical development of the destination. 2001) ISBN 0415250811 Judd D R and Fainstein S S (editors) — The Tourist City (Yale University Press. which tourism has on the destination. as well as substantive comment on the impacts. with recommendations for its improvement.

com/ukindustry Visit Britain UK industry website Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.visitbritain. 338 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . These resources should be used with caution. 1999) ISBN 0750632836 Veal A J — Research Methods for Leisure and Tourism (FT Prentice Hall. 1997) ISBN 0273620525 Further reading Journal of Travel and Tourism Marketing Tourism Geographies Websites www3. Websites often make reference to other internet information sources.Swarbrooke J and Horner S — Consumer Behaviour in Tourism: An International Perspective (Heinemann Educational.

the current structure of the tourism industry. Learners will also undertake an investigation of international and national policies and assess their influence on the tourism industry. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Examine the history and structure of the travel and tourism industry Explore the influence of local and national governments and international agencies on the travel and tourism industry Investigate the effects of supply and demand on the travel and tourism industry Investigate the positive and negative impacts of tourism.Unit 43: Learning hours: NQF Level 5: The Travel and Tourism Environment 60 BTEC Higher National — H1 Description of unit This unit will provide learners with an understanding of the global environment within which the travel and tourism industry operates. This unit is common to more than one Higher National qualification. The effects of political change on the industry’s operation will also be examined. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 339 . The unit examines the historical evolution of tourism. Learners must ensure that their evidence relates to the sector they are studying. the external influences on tourism and the impact tourism has on host communities and the environment.

globalisation. infrastructure. seasonality. transport providers. attractions. types of products. public and voluntary sectors 2 Influence of local and national governments and international agencies Influence: direct. commercialisation of culture. social eg loss of amenity to host community. over-dependence. technology intermediaries. accommodation providers. political change. level of disposable income Supply: provision eg accommodation. freedom of movement. levels of integration. waste disposal. money. loss of authenticity. generation of foreign exchange and government revenues. indirect. ancillary services. tour operators and travel agents. current. English Countryside. quality. relationships and links between. reinforcement of stereotypes. environmental eg conservation and enhancement of natural areas. historic and cultural sites. post industrial revolution. private. World Tourism Organisation. changing work patterns and workforce. rise in crime 340 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . European Union. inflation. factors facilitating growth eg technology. functions. sustainability 4 Positive and negative impacts of tourism Positive: economic eg direct and indirect income. inflation. possible future developments Structure of the travel and tourism industry: tourist boards. post war. contribution to Gross National Product. social conditions. macro-economics eg influence of currency exchange rates. regional tourist boards. environmentalism. direct and indirect employment. functions. damage to natural and built environment. overcrowding. emerging economies. increasing environmental awareness by tourists and host communities. inter-relationships International agencies: eg United Nations. technological. planning to minimise negative effects of tourism Government: levels eg local. World Travel and Tourism Council. tour operators. environmental eg pollution. service. national. Liepers tourist system. time. economic policy. social eg conservation/preservation of cultural heritage. government sponsored bodies eg Visit Britain. English Heritage. interest rates. seasonality. influence on the growth of other sectors within the economy. International Air Transport Association. political stability. regional. cross cultural exchange and education Negative: economic eg leakage.Content 1 History and structure History: ancient times. International Civil Aviation Organisation. inter-relationships with governments 3 Effects of supply and demand Demand: demographics. multiplier effects. infrastructure improvement. chain of distribution. wildlife. water overuse.

government sponsored bodies and international agencies in travel and tourism explain how local and national economic policy influences the success of the travel and tourism industry explain the implications of political change on the travel and tourism industry in two countries describe the main factors affecting tourism demand explain how supply has changed to meet the effects of demand identify the main economic.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Examine the history and structure of the travel and tourism industry • • summarise key historical developments in the travel and tourism industry describe the structure of the travel and tourism industry explain the function of government. 2 Explore the influence of local • and national governments and international agencies on the travel and tourism • industry • 3 Investigate the effects of supply and demand on the travel and tourism industry Investigate the positive and negative effects of tourism • • • • 4 • BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 341 . environmental and social impacts of tourism explain strategies that can be used to minimise the negative impacts whilst maximising the positive impacts analyse the inter-relationship between these impacts.

Guidance Delivery This unit forms the basis of learners’ study for the whole course. This unit may be delivered through the use of group discussions. the structure of the industry and basic functional distinctions such as that between a travel agent and a tour operator. etc. and watching news and current affairs programmes on television. regulatory. It should incorporate all the criteria set but should also reflect current issues that influence the travel and tourism environment. impacts of tourism development. seminars. audio/visual aids. the inter-relationship between sectors. Centres could help learners with this research by inviting guest speakers on such topics as politics. Assessment should encourage learners to apply and reflect on their studies within and across units. It is not a requirement of the course to have studied travel and tourism before. Assessment This unit is internally assessed and should involve learners in an examination of the environment within which the travel and tourism industry operates. This unit maps to the following Management NVQ unit: • B8: Ensure compliance with legal. The assessment strategy should be designed to suit the needs of the individual learners and the local work environment. so some learners may be unfamiliar with definitions of tourism. case studies. oral presentations. Links As the environment within which the travel and tourism industry operates is crucial to the overall study of the industry. class discussions. Learners should be encouraged to keep up to date with current issues that may influence the industry. 342 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . formal reports. trade journals. lectures. Learners can work either individually or in groups but tutors will need to be able to assess each team member’s contribution. Tutors will need to balance the needs of both groups of learners in their delivery strategy. It should be strongly recommended to learners that they engage in regular research through a variety of sources eg reading quality newspapers. this unit could link generally to all other units studied within the travel and tourism pathway. chains of distribution. and local and national economic policies. external speakers and individual projects. ethical and social requirements. site visits. There are various ways for learners to present their evidence including case studies.

1976) ISBN 0855272295 Sharpley R (editor) — The Tourism Business: An Introduction (Sunderland Business Education Publishers. A range of guest speakers would also be beneficial. including the worldwide web. 1995) ISBN 0139233431 Walton J — The British Seaside: Holidays and Resorts in the Twentieth Century (Manchester University Press. 1999) ISBN 0750661801 Van Harssel J — Tourism: An Exploration (Prentice Hall. Media coverage of the industry is high profile and learners should have access to newspaper.Resources Learners must have access to library and research facilities. Support materials Books Bray R and Raitz V — Flight to the Sun: The Story of the Holiday Revolution (Thomson Learning. 2000) ISBN 041513305X Lickorish L and Jenkins C — An Introduction to Tourism (Heinemann Educational. Journal of Tourism Management Quality newspapers Tourist board reports Trade magazines eg Travel Trade Gazette. 2002) ISBN 1901888231 Sharpley R — Tourism. Holidays from Hell BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 343 . Tourists and Society (Elm. 2001) ISBN 0273655639 Inglis K — The Delicious History of the Holiday (Routledge. It could be beneficial for learners to visit travel and tourism organisations. travel and tourism publications and information on the organisations involved in the industry. Question Time Travel programmes eg Wish You Were Here. 1997) ISBN 0750619562 Pimlott J A R — Englishman’s Holiday: A Social History (Harvester. Travel Weekly TV programmes Current affairs programmes eg Newsnight. magazine and journal articles. 1991) ISBN 0436199939 Holloway J C — The Business of Tourism (FT Prentice Hall. 1999) ISBN 1854504177 Tribe J — The Economics of Recreation. 1998) ISBN 1854105485 Further reading Insights Journals eg Tourism Intelligence Quarterly. television/videos. 2000) ISBN 0719051703 Withey L — Grand Tours and Cook’s Tours: A History of Leisure Travel 1750–1915 (Aurum Press. and the travel trade press. Leisure and Tourism (Butterworth-Heinemann. 2001) ISBN 0826457622 Brendon P — Thomas Cook: 50 Years of Popular Tourism (Secker and Warburg.

com www.travelmole.com www.com www.wttc. Websites often make reference to other internet information sources.co.keynote. product and consumer information English tourism statistics National Statistics Online — official UK statistics Travel and tourism news Visit Britain — travel guide to Britain World Travel and Tourism Council Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.com www.visitbritain.uk www.statistics. 344 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .Websites www.staruk.org Key Note — market information Mintel — provides media. These resources should be used with caution.uk www.gov.mintel.

Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Examine the rationale for planning in the travel and tourism industry Investigate the various approaches to tourism planning and development Examine the need for planning for sustainable tourism Investigate current issues related to tourism development planning. The stages in the planning process are identified and learners will be encouraged to apply theoretical models to practical case studies and site visits. The principles and philosophy of sustainable development are introduced in this unit and learners will be required to show an in-depth understanding of issues such as carrying capacities. Emphasis is placed on current trends in planning for tourism development in a range of destinations. national.Unit 44: Learning hours: NQF Level 5: Tourism Development Planning 60 BTEC Higher National — H2 Description of unit The aim of this unit is to increase learners’ awareness of the need to plan and manage tourism at all levels within an international. Learners must ensure that their evidence relates to the sector they are studying. enclave tourism. This unit is common to more than one Higher National qualification. regional and local framework. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 345 . environmental impact and the guest-host relationships as they relate to current tourism initiatives eg access. conservation.

public/private partnerships and advantages/disadvantages of. government. tour operator. interactive planning systems and processes Development: preservation. pressure on finite resources. economic. imposition of limits. to maximise benefits. human resources 2 Planning and development Planning: environmental.Content 1 Rationale Rationale: to achieve the determined objectives eg improved employment opportunities. Triple Bottom Line. enclave tourism eg advantages and disadvantages to the local community. social. Environmental Impact Studies. developer. tourists and host community. access eg balance of supply and demand. methods of measuring tourism impact eg Cambridge Economic Impact Model (STEAM). international. quantitative. local community. heritage. natural. co-ordinate development. Pro Poor Tourism. effective use of resources eg infrastructure. tourist. landscape. provide infrastructure. short term. qualitative. guest-host relationship. consumer protection. involvement of stakeholders eg developers. conservation. regional. social. new build 3 Sustainable tourism Sustainable tourism: definitions eg Brundtland Report (1987). tourism industry. strategic. moral and ethical issues of enclave tourism 346 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . Responsible Tourism. local. impacts eg economic. World Travel and Tourism Council (WTTC) Principles for Sustainable Development (1995) 4 Current issues Current issues: conflict eg tension between the planner. environmental. national. protection and conservation of wildlife. co-ordination between public/private partners. cultural.

• • • BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 347 . • • 2 Investigate the various approaches to tourism planning and development • • • 3 Examine the need for planning for sustainable tourism • • • 4 Investigate current issues related to tourism development planning.Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Examine the rationale for planning in the travel and tourism industry • explain how all stakeholders can benefit from planning of tourism developments with reference to a current case study summarise the rationale for careful planning in the development of new tourist attractions explain the advantages and disadvantages of public/private sector tourism planning partnerships drawing on a current example analyse the main features of tourism development planning at different levels evaluate the significance of interactive planning systems and processes in tourism developments examine the different methods available to measure tourist impact define ‘sustainable tourism’ and justify the introduction of the concept of sustainability in tourism development examine factors that may prevent/hinder sustainable tourism development analyse the main stages in planning for sustainability and apply to a case study/destination that has been through such a planning process explain the most appropriate methods of resolving a conflict of interests to ensure the future well-being of a developing tourism destination critically analyse the implications of balancing supply and demand evaluate the moral and ethical issues of enclave tourism.

This unit maps to the following Management NVQ units: • • B1: Develop and implement operational plans for your area of responsibility B2: Map the environment in which your organisation operates. TV current affairs and travel videos) and texts to bring the planning issues to life. Learning and assessment can be undertaken by integrating the outcomes into a series of case studies on various destinations. models and techniques as accessed through texts such as Cooper. Assessment Evidence of outcomes may be in the form of assignments. public/private partnerships and the adoption of sustainable principles. new tourism attractions have benefited from interactive planning processes. presentations or written reports. 348 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . new hotel/country club/health club developments. visits to relevant destinations in the UK and abroad should be undertaken. Tourism development planning can be a dry subject and it is strongly recommended that delivery and assessment of the theory. These could be studied as examples of best practice and should support the theoretical study of tourism planning processes. Unit 43: The Travel and Tourism Environment and Unit 45: Tourism Destinations. systems. Tutors could also make considerable use of case studies (educational. Links This unit has links with Unit 26: Research Project.Guidance Delivery Where possible. Gunn and Hall (see Resources). Use should be made of local case studies and guest speakers from interested/involved organisations. airport extensions and upgrades. Learners should be strongly encouraged to become familiar with the Brundtland Report and with various definitions of ‘sustainable tourism’ and ‘responsible tourism’. This can be achieved through a residential trip. There are a number of examples throughout the UK of planned urban regeneration schemes. principles and concepts be undertaken within contextual studies of destinations. Resources Learners will need access to a library with a wide variety of texts and journals associated with their project as well as access to the internet and the relevant software applications. visits and/or the use of case studies and videos.

gov. 2002) ISBN 0415932696 Hall M C — Tourism and Planning (Prentice Hall. 2004) ISBN 027368406X Gunn C A and Var T (editor) — Tourism Planning: Basics. Cases (Routledge.com www.Support materials Books Cooper C et al — Tourism: Principles and Practice (FT Prentice Hall. These resources should be used with caution.tourismsociety.staruk. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 349 .org. Websites often make reference to other internet information sources.tourismconcern.org www. Media and Sport The International Ecotourism Society English tourism statistics Tourism Concern The Tourism Society Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit. Concepts.uk www. 1998) ISBN 0750623853 Nagle G — Focus on Geography: Tourism.uk www. 2001) ISBN 9284401836 Websites www.culture. 1999) ISBN 0174447051 Further reading In Focus Insights Journal of Sustainable Tourism National and Regional Tourism Planning: Methodologies and Case Studies (World Tourism Organization.ecotourism. 1999) ISBN 0582320283 Middleton V — Sustainable Tourism: A Marketing Perspective (Butterworth-Heinemann. Leisure and Recreation (Nelson Thornes.org Department for Culture.

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as part of the essential selling skills and knowledge needed by managers within the travel and tourism industry. This unit is common to more than one Higher National qualification.Unit 45: Learning hours: NQF Level 5: Tourism Destinations 60 BTEC Higher National — H1 Description of unit The aim of this unit is to introduce learners to the location of tourist destinations. social and physical features of those destinations and the issues and trends that affect their popularity. Summary of learning outcomes To achieve this unit a learner must: 1 2 3 4 Examine the main tourist destinations of the world Determine cultural. the cultural. It recognises that not all learners studying the BTEC Higher National will have studied travel and tourism previously. learners should be more aware of past issues affecting tourism. Through studying visitor numbers. social and physical features distinguishing tourist destinations Explore how the characteristics of destinations affect their appeal to tourists Investigate issues likely to affect the popularity of tourist destinations. Learners must ensure that their evidence relates to the sector they are studying. enabling them to appreciate the impact they can have on a destination and its continued popularity. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 351 . statistics and other relevant data.

Content

1

Main tourist destinations Main: by income generated, visitor numbers and tourism statistics Tourist destinations: major tourist destinations selected from UK, Europe and the rest of the world Generators: source of tourists

2

Cultural, social and physical features Cultural: resources eg museums, monuments, churches, megaliths, festivals, food, and drink Social: social groups eg national, regional, religious, needs of different customer groups, impact of tourism on resources and the local community, carrying capacity, sustainability eg policy dilemma, alternatives to mass market Physical: landscape eg geology of lakes, mountains, coastline, profile of beaches, flora and fauna, preferences of landscape, effects of people and the need for conservation

3

Characteristics of destinations Characteristics: cultural aspects eg behaviour, norms, lifestyles, stereotypes, needs and requirements, social aspects, values, traditions, customs, historical, wildlife, and urban resources, accessibility eg modes of transport Destinations: selected from UK, Europe and the rest of the world, leading destinations, developing destinations Appeal: popularity, change in visitor numbers, types of visitor eg business, pleasure, visiting friends and relatives, change, product life cycle

4

Issues Issues: eg climate, global warming, Arctic flows, ocean current, natural disasters, natural phenomena, political, growth of nationalism and religious fundamentalism, terrorism, economics, trade links, sports links, linguistic links, ethical, role of the media Popularity: visitor numbers, statistics, economic data, tourist generation eg factors determining demand, reason for growth, world distribution — domestic and international

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Outcomes and assessment criteria

Outcomes

Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to:

1

Examine the main tourist destinations of the world

determine the main tourist destinations and generators of the world in terms of visitor numbers and income generation analyse statistics to determine tourism destination trends and predict future trends analyse cultural, social and physical features of tourist destinations explaining their appeal to tourists compare the features of top contrasting tourist destinations compare and contrast the features of one developing and one leading tourist destination evaluate the appeal of a current leading tourist destination with that of a currently developing tourist destination examine how the characteristics of a tourist destination affect its appeal examine the issues that affect the popularity of tourist destinations analyse the potential for responsible tourism to enhance the host community at worldwide tourist destinations.

• 2 Determine cultural, social and physical features distinguishing tourist destinations •

• •

3

Explore how the characteristics of destinations affect their appeal to tourists

• • •

4

Investigate issues likely to affect the popularity of tourist destinations.

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Guidance

Delivery The unit lends itself to a variety of teaching and learning styles, such as discussions and debates on issues affecting demand and the impact of tourism. Learner-centred learning can be used to enhance the delivery and learning within the unit. Learners could lead seminars on current socio-political issues affecting the popularity of tourism destinations and this would enhance their research and presentation skills. Links with the sales and promotion wings of tourism organisations would bring extra relevance to the unit. Opportunities could also be built into the teaching schedule for learners to visit industry. A field study to a destination would also be valuable. Assessment Evidence of outcomes may be in the form of assignments, case studies, presentations and comparisons. The following are suggestions that could be used to support evidence collected: • • assignments — written reports or accounts discussing findings and providing valid, thorough conclusions case studies — examining current characteristics, features and issues affecting the appeal of destinations and sites where responsible tourism has been effective.

Links This unit links with Unit 26: Research Project and Unit 43: The Travel and Tourism Environment. This unit maps to the following Management NVQ unit: • B2: Map the environment in which your organisation operates.

Resources Learners must have access to library and research facilities, including the worldwide web, travel and tourism publications and statistics. Learners must have access to newspaper/magazine articles, television/video, and the travel trade press. Support materials Books Boniface B and Cooper C — Worldwide Destinations: The Geography of Travel and Tourism Casebook (Butterworth-Heinemann, 2005) ISBN 0750664401 Frechtling D — Forecasting Tourism Demand: Methods and Strategies (ButterworthHeinemann, 2001) ISBN 0750651709 Harrison L C and Husbands W — Practising Responsible Tourism: International Case Studies in Tourism, Planning, Policy and Development (John Wiley & Sons, 1996) ISBN 047112236X

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Laws E — Tourism Destination Management: Issues, Analysis and Policies (Thomson Learning, 1995) ISBN 0415105919 Swarbrooke J and Horner S — Consumer Behaviour in Tourism: An International Perspective (Heinemann Educational, 1999) ISBN 0750632836 Further reading Insights Quality newspapers’ travel supplements Tourism Intelligence Quarterly Travel Trade Gazette Travel Weekly Video/DVD The Holiday Programme News/current affairs programmes Travel, geographical and environmental documentaries Wish You Were Here Websites www.mintel.com www.statistics.gov.uk www.tourismconcern.co.uk www.staruk.com www.visitbritain.com Mintel — site provides media, product and consumer information National Statistics Online — official UK statistics Tourism Concern English tourism statistics Visit Britain

Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit. Websites often make reference to other internet information sources. These resources should be used with caution.

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Unit 46:
Learning hours: NQF Level 5:

Tour Operations Management
60 BTEC Higher National — H1

Description of unit
Learners will investigate the tour operations sector of the travel and tourism industry, including the different types of operator, their products and services, the scale of the sector and how it has been affected by trends and developments. Management issues will be covered by examining strategic and tactical decision making in order to develop learners’ own decision-making skills. Learners will explore the stages involved in developing a package holiday and develop skills associated with determining a selling price for a holiday from given information. The role of the brochure will be reviewed against the introduction of new methods of promoting package holidays. Learners will also review distribution methods used by tour operators to sell holidays, including the traditional use of travel agencies and the emergence of methods such as the internet and television. This unit is common to more than one Higher National qualification. Learners must ensure that their evidence relates to the sector they are studying.

Summary of learning outcomes
To achieve this unit a learner must: 1 2 3 4 Investigate the tour operations sector of the travel and tourism industry Explore the stages involved in developing packages Review the role of brochures and methods of distribution used to sell package holidays Examine strategic and tactical decision making for tour operators.

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Content

1

Tour operations sector Tour operations: as defined by Package Directive, UK; different types of tour operators including outbound operators, domestic operators, incoming operators, specialist operators, direct sell operators Sector: identification of major tour operators, their origins, ownership, market segments, competition, identification of specific operators within each category; scale eg number of passengers carried, market share, turnover; products and services to meet different markets; vertical and horizontal integration in leading operators, impact of integration; European and global links; trends eg changing trends in package holidays (eg mass market tourism to customisation, product range, all-inclusive holidays), un-packaging the package, expansion of the cruise market; environmental awareness of tour operators, responsible tourism; effect of economy and other external factors eg discounting, emergence of e-commerce, budget airlines; role of trade bodies including Association of British Travel Agents (ABTA), Association of Independent Tour Operators (AITO), Federation of Tour Operators (FTO), British Incoming Tour Operators Association (BITOA), Civil Aviation Authority (CAA)

2

Stages Stages: eg market research; planning and scheduling; forecasting; contracting eg allocation, commitment, ad hoc, time series charters, split charters, ad hoc chartering, scheduled services, using air brokers; costing the package (fixed and variable costs, direct and indirect costs, load factors, mark-up, profit margins, seasonal flexing, competitive pricing, skimming, special offers, discounting strategies, currency exchange eg forward buying of currency, interest earning, cash flow); timescales

3

Brochures and methods of distribution Brochures: recognition of the planning issues eg deciding the format (content, structure, style, paper quality, size), based on product, target market and budget, determining print specifications, print run, multiple editions; timescales and stages of production including creative brief, copywriting, proofing, colour proof, printing; brochure launch; recognition of legal implications; other formats eg CD, video, internet, intranet, television; examination of distribution channels eg direct mail, specialist carriers, haulier, consolidated delivery companies, travel agencies, intensive/selective distribution systems; racking agreements Methods of distribution: eg direct sell, agencies, call centres, internet, teletext, telephone

4

Strategic and tactical decision making Strategic: examination of strategic decisions eg volume, pricing strategies, surcharge policy, positioning and image/branding, choice of product in relation to customer portfolio, distribution decisions, investment funded by capitalisation eg cruise ships and aircraft Tactical: responses eg triggered by competition, price wars, external factors; decisions eg fluid pricing, yield management, maximising occupancy of contracted beds, utilisation of coach and aircraft seats, consolidations; tactical marketing eg discounting, late sales

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• • BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 359 .Outcomes and assessment criteria Outcomes Assessment criteria for pass To achieve each outcome a learner must demonstrate the ability to: 1 Investigate the tour operations sector of the travel and tourism industry • • describe the tour operations sector of the travel and tourism industry explain the effects of current and recent trends and developments on the tour operations sector of the travel and tourism industry describe the stages and timescales involved in developing the holiday package explain the suitability of different methods of contracting for different components of the package holiday and different types of tour operator determine a selling price for a package holiday from given information explain the planning decisions taken for a specified brochure explain the suitability of alternatives to a traditional brochure for different types of tour operator explain the suitability of different methods of distribution used to sell a holiday for different types of tour operator explain the strategic decisions made by different types of tour operator explain the tactical decisions that could be taken by a specified tour operator in different situations. 2 Explore the stages involved in developing packages • • • 3 Review the role of brochures and methods of distribution used to sell package holidays • • • 4 Examine strategic and tactical decision making for tour operators.

It is essential that a visit to at least one tour operator is organised. prepare a package costing. Given the diversity of the tour operating sector. to appreciate how the industry has developed. Outcomes 2 and 3 could be combined within an industry set or simulated product development case study. in which learners propose suitable contracting methods for a simulated programme.Guidance Delivery It would be beneficial if tutors have relevant experience of working in the tour operations sector of the industry. The assignment should encourage learners to research extensively and independently. Outcomes 1 and 4 would lend themselves to a report on tour operations in the twenty-first century. the size. This can be achieved by using specialist guest speakers and through visits to tour operators to support independent research and delivery. evaluate and recommend distribution. set tasks or a combination of these. Assessment Evidence for the outcomes may follow a number of formats: research projects. supported by a variety of guest speakers to enable learners to gather sector specific information which cannot be found elsewhere. Industry set projects may be sought to add vocational relevance and currency to the unit. case studies. 3 and 4. explain the stages of development. An integrative approach to visits and industry guest speakers should be explored to ensure maximum benefit is derived from such activities. This would involve learners in some of the practical aspects of developing and distributing tour operator packages. scale and complexities of tour operations today and to examine the implications of current trends and decision making on the industry. draw up timescales. Links This unit can be linked successfully with Unit 43: The Travel and Tourism Environment. assignments. Aspects of core subjects such as marketing and finance would be included automatically on a well-structured visit to a tour operator while specialist subjects including overseas resort management could be covered in some depth with selected operators. Visits to tour operators and talks by tour operating personnel would help to support knowledge and understanding for others units within the qualification. This unit maps to the following Management NVQ units: • • • B1: Develop and implement operational plans for your area of responsibility B2: Map the environment in which your organisation operates F4: Develop and review a framework for marketing. it is important that learners are given first-hand experience of different types of tour operator to support learning for outcomes 2. The content for this unit is extensive and not all aspects of tour operations can be explored in detail. 360 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .

co. Third Edition (Butterworth-Heinemann.co.co.uk www. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 361 .co.abtanet.uk www.tui. 1995) ISBN 058280731X Holloway J C — The Business of Tourism (FT Prentice Hall.com Association of British Travel Agents Association of Independent Tour Operators Civil Aviation Authority First Choice Holidays Federation of Tour Operators My Travel Group Thomas Cook TUI Group Learners should be encouraged to consult a wide range of commercial websites to support the evidence they develop for this unit.Resources Learners will need access to a library with a variety of texts and journals associated with their project. 2000) ISBN 0750644710 Yale P — The Business of Tour Operations (Longman.caa. 2001) ISBN 0273655639 Laws E — Managing Package Tourism (Thomson Learning. These resources should be used with caution. Websites often make reference to other internet information sources. Support materials Books Bull A — The Economics of Travel and Tourism (Longman. 384 International Passenger Survey Package Travel Regulations Travel Trade Gazette Travel Weekly Websites www.com www.uk www.uk www.thomascook.aito. as well as access to the internet and the use of relevant software applications.com www. 1996) ISBN 0415113474 Middleton V T C and Clarke J R — Marketing in Travel and Tourism.fto.firstchoiceplc.mytravelgroup.com www. 1995) ISBN 0582277973 Further reading ABTA/AITO Code of Conduct ABTA Handbook ABTA Information Bureau Holiday Statistics CAA document number 221.

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Annex A QCA codes The QCA National Qualifications Framework (NQF) code is known as a Qualification Accreditation Number (QAN). The QCA qualification and unit codes will appear on the learner’s final certification documentation. The QANs for the qualifications in this publication are: 100/4906/X 100/4907/1 Edexcel Level 5 BTEC Higher National Certificate in Hospitality Management Edexcel Level 5 BTEC Higher National Diploma in Hospitality Management These QANs also apply to the relevant qualification’s endorsed titles. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 363 . Each unit within a qualification will also have a QCA NQF unit code.

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Rationale The BTEC Higher Nationals in Hospitality Management have been developed to focus on: • • providing education and training for a range of management careers in hospitality. • • • BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 365 . personal qualities and attributes essential for successful performance in working life developing the individual’s ability to make an immediate contribution to employment in the hospitality management industry. knowledge. through effective use and combination of the knowledge and skills gained in different parts of the programme providing opportunities for specialist study relevant to individual vocations and contexts enabling progression to an undergraduate degree or further professional qualification in hospitality management or related area providing flexibility. skills and techniques. skills and motivation as a basis for future studies and career development in hospitality management. food and beverage or leisure and tourism sectors providing opportunities for hospitality managers to follow specialised areas of study directly relevant to individual vocations and professions within the hospitality industry.Annex B Qualification Requirement BTEC Higher Nationals in Hospitality Management This Qualification Requirement should be read in conjunction with overarching guidance from Edexcel. understanding and skills of learners in the field of hospitality management providing opportunities for learners to focus on the development of higher level skills in a hospitality management context providing opportunities for learners to develop a range of skills and techniques and attributes essential for successful performance in working life. in line with any overarching annex agreed with QCA. licensed retail. • • • • Aims of the qualification This qualification meets the needs of the above rationale by: • • developing a range of knowledge and understanding. leading to a nationally recognised level four vocationally specific qualification providing opportunities for full-time learners to gain a nationally-recognised vocationally specific qualification to enter employment in hospitality management or progress to higher education vocational qualifications such as a full-time degree in hospitality management or related area developing the knowledge.

E-commerce. budgeted balance sheets. Financial Management. business issues such as e-commerce. Human Resource Management. principles and concepts. Marketing. Food/beverage and rooms division operations: food and beverage systems. Accounting in hospitality: elements of cost. current issues and trends. plan and operate food production and service areas. management of customer care. food hygiene and the environment. final accounts. On-Licensed Trade Management. Conference and Banqueting Management. Management development: principles and practices of management behaviour. financial and legal requirements. sales development and merchandising. use of quantitative and qualitative research approaches in the context of the topic. 366 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 . Marketing. world cuisine. including administrative. details of research methodology. Sales Development and Merchandising. including legislation. scope and diversity of the hospitality industry. implications for Hospitality Operations Management. product and service development. conference and banqueting management and on-licensed trade management. Hospitality Operations Management. Human Resource Management. marketing. interpreting data. Pathway 4 — Leisure and Tourism: scale. applying theories. nutrition and diet. explaining and solving work-related problems. front office and rooms division systems. Pathway 1 — Hospitality Management: Facilities Operations and Management. Pathway 3 — Culinary Arts: menu.Mandatory curriculum Contemporary hospitality industry: the scale. food and society. food art and presentation. techniques to maximise and measure occupancy and rooms revenue. current issues and trends. catering technology. Gastronomy. patisserie. scope and diversity of the leisure and tourism Industries. conference and banqueting management. the customer cycle. marginal costing. facilities operations. business performance and ratios. on-licensed trade management. profit and cash budgets. brewing science. human resource management. catering technology. associated business aspects including small business enterprise. Learners who successfully complete the Diploma may wish to apply for Associate Member of the Hotel and Catering International Management Association. Information Management and Technology. the learner’s potential as a prospective manager. the roles and responsibilities of the manager and opportunities for career development. Optional curriculum Optional specialist units can be developed to address one of the following pathways within a hospitality management context. Conference and Banqueting. food processing. The Business Environment including small businesses. Professional body recognition Learners studying for this qualification will be able to seek student membership of the British Institute of Innkeeping. Sales Development and Merchandising. Facilities Management. Pathway 2 — Licensed Retail: cellar and bar operations. recipe and menu planning and development. Contract and Event Management. hospitality operations management. hospitality operations management. OnLicensed Trade Management. contemporary gastronomy. Research: responding to changing and future positioning of organisations and the external environment in which they operate. financial controls.

conducting and reporting on investigations. Advanced GNVQ or AVCE in a related subject (eg Business Studies. Entry prerequisites There are no particular entry requirements for this qualification. planning. please refer to Edexcel guidance on entry requirements. Higher-level skills and abilities Learners will be expected to develop the following skills during the programme of study: • • • • • • • • analysing. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 367 . understanding and skills for the NVQs in Management. synthesising and summarising information critically the ability to read and use appropriate literature with critical understanding the ability to think independently and solve problems the ability to take responsibility for their own learning and recognise their own learning style obtaining and integrating several lines of subject-specific evidence to formulate and test hypotheses applying subject knowledge and understanding to address familiar and unfamiliar problems recognising the moral and ethical issues of enquiry into hospitality management and appreciating the need for ethical standards and professional codes of conduct designing. Hospitality and Catering) at least one GCE A-level pass in a relevant subject with appropriate supporting passes at GCSE an Access to Higher Education Certificate awarded by an approved further education institution appropriate industry experience. Learners who enter with at least one of the following are likely to benefit more readily from a hospitality management programme: • • • • a BTEC National.Links to National Occupational Standards There is the opportunity for the BTEC Higher Nationals in Hospitality Management to provide some of the underpinning knowledge.

368 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .

Moral issues Social issues Ethical issues Cultural issues Spiritual issues Units 1—25 Annex C Wider curriculum issue Equal opportunities HNC/D titles Environmental issues Health and safety issues European developments Wider curriculum mapping 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 Unit 8: Procurement 3 3 3 Unit 1: The Contemporary Hospitality Industry Unit 2: The Developing Manager Unit 3: Customer Service Unit 4: Food and Beverage Operations Unit 5: Rooms Division Operations Unit 6: Management Accounting for Hospitality Unit 7: Industry Experience BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 Unit 9: Hospitality Operations Management Unit 10: Food and Society Unit 11: Conference and Banqueting Management Unit 12: Contract and Event Management Unit 13: On-Licensed Trade Management Unit 14: People Management Unit 15: Marketing Unit 16: Sales Development and Merchandising Unit 17: Quality Management Unit 18: Facilities Operations Unit 19: Facilities Management Unit 20: External Business Environment Unit 21: Business Health Check Unit 22: Small Business Enterprise Unit 23: Financial Management 369 Unit 24: Information Management and Technology Unit 25: Introduction to Internet and E-Business .

370 HNC/D titles Moral issues Social issues Ethical issues Cultural issues Spiritual issues Units 26—46 Wider curriculum issue Equal opportunities Environmental issues Health and safety issues European developments 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 Unit 26: Research Project Unit 27: Cellar and Bar Operations Unit 28: Law for Licensed Premises Unit 29: Introduction to Brewing Science Unit 30: Menu Planning and Product Development Unit 31: Planning and Managing Food Production Unit 32: Planning and Managing Food and Beverage Service Unit 33: Contemporary Gastronomy Unit 34: World Cuisine Unit 35: Creative Patisserie Unit 36: Catering Technology Unit 37: Food Hygiene and the Environment Unit 38: Nutrition and Diet Unit 39: The Sport and Leisure Industry Unit 40: Heritage and Cultural Management Unit 41: Entertainment and Venue Management Unit 42: Sport and Leisure Tourism Unit 43:The Travel and Tourism Environment Unit 44: Tourism Development Planning Unit 45: Tourism Destinations Unit 46: Tour Operations Management BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .

Units 1—25 NVQ unit titles Annex D A1: Manage your own resources B1: Develop and implement operational plans for your area of responsibility B2: Map the environment in which your organisation operates HNC/D titles A2: Manage your own resources and professional development A3: Develop your personal networks B3: Develop a strategic business plan for your organisation National Occupational Standards Mapping against the NVQ in Management 3 3 Unit 3: Customer Service Unit 1: The Contemporary Hospitality Industry 3 3 3 Unit 4: Food and Beverage Operations 3 Unit 2: The Developing Manager 3 3 3 3 3 Unit 5: Rooms Division Operations Unit 6: Management Accounting for Hospitality Unit 7: Industry Experience Unit 8: Procurement The following grid maps the knowledge covered in the NVQ in Management against the underpinning knowledge of the Edexcel Level 5 BTEC Higher National Certificate/Diploma in Hospitality Management. BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 Unit 9: Hospitality Operations Management Unit 10: Food and Society Unit 11: Conference and Banqueting Management Unit 12: Contract and Event Management Unit 13: On-Licensed Trade Management Unit 14: People Management Unit 15: Marketing 3 3 3 3 Unit 16: Sales Development and Merchandising Unit 17: Quality Management Unit 18: Facilities Operations Unit 19: Facilities Management Unit 20: External Business Environment Unit 21: Business Health Check Unit 22: Small Business Enterprise Unit 23: Financial Management 371 Unit 24: Information Management and Technology Unit 25: Introduction to Internet and E-Business .

ethical and social requirements B6: Provide leadership in your area of responsibility B11: Promote diversity in your area of responsibility B5: Provide leadership for your team 3 Unit 1: The Contemporary Hospitality Industry 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 Unit 2: The Developing Manager Unit 3: Customer Service Unit 4: Food and Beverage Operations Unit 5: Rooms Division Operations Unit 6: Management Accounting for Hospitality Unit 7: Industry Experience Unit 8: Procurement Unit 9: Hospitality Operations Management Unit 10: Food and Society Unit 11: Conference and Banqueting Management Unit 12: Contract and Event Management Unit 13: On-Licensed Trade Management Unit 14: People Management Unit 15: Marketing Unit 16: Sales Development and Merchandising Unit 17: Quality Management Unit 18: Facilities Operations Unit 19: Facilities Management Unit 20: External Business Environment Unit 21: Business Health Check Unit 22: Small Business Enterprise Unit 23: Financial Management Unit 24: Information Management and Technology Unit 25: Introduction to Internet and E-Business BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .372 HNC/D titles NVQ unit titles B10: Manage risk B12: Promote diversity in your organisation B7: Provide leadership for your organisation B9: Develop the culture of your organisation C1: Encourage innovation in your team B4: Put the strategic business plan into action B8: Ensure compliance with legal. regulatory.

NVQ unit titles C5: Plan change C4: Lead change C6: Implement change D4: Plan the workforce D1: Develop productive working relationships with colleagues D2: Develop productive working relationships with colleagues and stakeholders C3: Encourage innovation in your organisation C2: Encourage innovation in your area of responsibility D6: Allocate and monitor the progress and quality of work in your area of responsibility Unit 1: The Contemporary Hospitality Industry HNC/D titles D5: Allocate and check work in your team 3 3 3 3 Unit 2: The Developing Manager Unit 3: Customer Service Unit 4: Food and Beverage Operations Unit 5: Rooms Division Operations Unit 6: Management Accounting for Hospitality Unit 7: Industry Experience Unit 8: Procurement BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 3 3 Unit 9: Hospitality Operations Management Unit 10: Food and Society 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 Unit 11: Conference and Banqueting Management Unit 12: Contract and Event Management Unit 13: On-Licensed Trade Management Unit 14: People Management Unit 15: Marketing Unit 16: Sales Development and Merchandising Unit 17: Quality Management Unit 18: Facilities Operations Unit 19: Facilities Management Unit 20: External Business Environment 3 3 Unit 21: Business Health Check 3 3 3 Unit 22: Small Business Enterprise Unit 23: Financial Management 373 Unit 24: Information Management and Technology Unit 25: Introduction to Internet and E-Business .

374 Unit 1: The Contemporary Hospitality Industry Unit 2: The Developing Manager Unit 3: Customer Service HNC/D titles NVQ unit titles F1: Manage projects E1: Manage a budget F2: Manage a programme of complementary projects E4: Promote the use of technology within your organisation D7: Provide learning opportunities for colleagues E5: Ensure your own action reduce risks to health and safety E6: Ensure health and safety requirements are met in your area of responsibility E2: Manage finance for your area of responsibility E3: Obtain additional finance for the organisation E7: Ensure an effective organisational approach to health and safety 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 Unit 4: Food and Beverage Operations Unit 5: Rooms Division Operations Unit 6: Management Accounting for Hospitality Unit 7: Industry Experience Unit 8: Procurement Unit 9: Hospitality Operations Management Unit 10: Food and Society Unit 11: Conference and Banqueting Management Unit 12: Contract and Event Management Unit 13: On-Licensed Trade Management Unit 14: People Management Unit 15: Marketing Unit 16: Sales Development and Merchandising Unit 17: Quality Management Unit 18: Facilities Operations Unit 19: Facilities Management Unit 20: External Business Environment Unit 21: Business Health Check Unit 22: Small Business Enterprise Unit 23: Financial Management Unit 24: Information Management and Technology Unit 25: Introduction to Internet and E-Business BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .

NVQ unit titles F12: Improve organisational performance HNC/D titles F7: Support customer service improvements F5: Resolve customer service problems F3: Manage business processes F9: Build your organisation’s understanding of its market and customers F6: Monitor and solve customer service problems F11: Manage the achievement of customer satisfaction F8: Work with others to improve customer service F10: Develop a customer focused organisation F4: Develop and review a framework for marketing 3 3 3 3 3 3 Unit 1: The Contemporary Hospitality Industry Unit 2: The Developing Manager Unit 3: Customer Service Unit 4: Food and Beverage Operations 3 3 3 3 3 3 3 3 3 Unit 5: Rooms Division Operations 3 3 Unit 6: Management Accounting for Hospitality Unit 7: Industry Experience Unit 8: Procurement BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 Unit 9: Hospitality Operations Management Unit 10: Food and Society Unit 11: Conference and Banqueting Management Unit 12: Contract and Event Management Unit 13: On-Licensed Trade Management Unit 14: People Management Unit 15: Marketing Unit 16: Sales Development and Merchandising Unit 17: Quality Management Unit 18: Facilities Operations Unit 19: Facilities Management Unit 20: External Business Environment Unit 21: Business Health Check Unit 22: Small Business Enterprise Unit 23: Financial Management 375 Unit 24: Information Management and Technology Unit 25: Introduction to Internet and E-Business .

regulatory.376 HNC/D titles NVQ unit titles Units 26—46 B9: Develop the culture of your organisation A1: Manage your own resources B1: Develop and implement operational plans for your area of responsibility B4: Put the strategic business plan into action B8: Ensure compliance with legal. ethical and social requirements B2: Map the environment in which your organisation operates A2: Manage your own resources and professional development A3: Develop your personal networks B5: Provide leadership for your team B3: Develop a strategic business plan for your organisation 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 Unit 26: Research Project Unit 27: Cellar and Bar Operations Unit 28: Law for Licensed Premises Unit 29: Introduction to Brewing Science Unit 30: Menu Planning and Product Development Unit 31: Planning and Managing Food Production Unit 32: Planning and Managing Food and Beverage Service Unit 33: Contemporary Gastronomy Unit 34: World Cuisine Unit 35: Creative Patisserie Unit 36: Catering Technology Unit 37: Food Hygiene and the Environment Unit 38: Nutrition and Diet Unit 39: The Sport and Leisure Industry Unit 40: Heritage and Cultural Management Unit 41: Entertainment and Venue Management Unit 42: Sport and Leisure Tourism Unit 43:The Travel and Tourism Environment Unit 44: Tourism Development Planning Unit 45: Tourism Destinations Unit 46: Tour Operations Management BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .

NVQ unit titles D4: Plan the workforce Unit 26: Research Project HNC/D titles D3: Recruit. select and keep colleagues B12: Promote diversity in your organisation D1: Develop productive working relationships with colleagues D2: Develop productive working relationships with colleagues and stakeholders C3: Encourage innovation in your organisation C2: Encourage innovation in your area of responsibility C1: Encourage innovation in your team B11: Promote diversity in your area of responsibility D5: Allocate and check work in your team 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 Unit 27: Cellar and Bar Operations Unit 28: Law for Licensed Premises Unit 29: Introduction to Brewing Science Unit 30: Menu Planning and Product Development Unit 31: Planning and Managing Food Production Unit 32: Planning and Managing Food and Beverage Service Unit 33: Contemporary Gastronomy 3 3 3 3 3 3 3 Unit 34: World Cuisine Unit 35: Creative Patisserie Unit 36: Catering Technology Unit 37: Food Hygiene and the Environment Unit 38: Nutrition and Diet Unit 39: The Sport and Leisure Industry Unit 40: Heritage and Cultural Management Unit 41: Entertainment and Venue Management Unit 42: Sport and Leisure Tourism Unit 43:The Travel and Tourism Environment Unit 44: Tourism Development Planning Unit 45: Tourism Destinations Unit 46: Tour Operations Management 377 .

378 HNC/D titles NVQ unit titles F1: Manage projects E1: Manage a budget F2: Manage a programme of complementary projects F3: Manage business processes E4: Promote the use of technology within your organisation D7: Provide learning opportunities for colleagues E5: Ensure your own action reduce risks to health and safety E6: Ensure health and safety requirements are met in your area of responsibility E2: Manage finance for your area of responsibility E7: Ensure an effective organisational approach to health and safety 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 Unit 26: Research Project Unit 27: Cellar and Bar Operations Unit 28: Law for Licensed Premises Unit 29: Introduction to Brewing Science Unit 30: Menu Planning and Product Development Unit 31: Planning and Managing Food Production Unit 32: Planning and Managing Food and Beverage Service Unit 33: Contemporary Gastronomy Unit 34: World Cuisine Unit 35: Creative Patisserie Unit 36: Catering Technology Unit 37: Food Hygiene and the Environment Unit 38: Nutrition and Diet Unit 39: The Sport and Leisure Industry Unit 40: Heritage and Cultural Management Unit 41: Entertainment and Venue Management Unit 42: Sport and Leisure Tourism Unit 43:The Travel and Tourism Environment Unit 44: Tourism Development Planning Unit 45: Tourism Destinations Unit 46: Tour Operations Management BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 .

1-388/1 3 3 3 3 3 3 3 BH016271 – Guidance and units – Edexcel Level 5 BTEC Higher Nationals in Hospitality Management – Issue 1 – July 2005 Unit 27: Cellar and Bar Operations Unit 28: Law for Licensed Premises Unit 29: Introduction to Brewing Science Unit 30: Menu Planning and Product Development Unit 31: Planning and Managing Food Production Unit 32: Planning and Managing Food and Beverage Service Unit 33: Contemporary Gastronomy 3 Unit 34: World Cuisine Unit 35: Creative Patisserie 3 3 3 3 3 3 3 3 3 3 Unit 36: Catering Technology Unit 37: Food Hygiene and the Environment Unit 38: Nutrition and Diet Unit 39: The Sport and Leisure Industry Unit 40: Heritage and Cultural Management Unit 41: Entertainment and Venue Management Unit 42: Sport and Leisure Tourism Unit 43:The Travel and Tourism Environment Unit 44: Tourism Development Planning Unit 45: Tourism Destinations Unit 46: Tour Operations Management 379 .DOC.NVQ unit titles F12: Improve organisational performance Unit 26: Research Project HNC/D titles F7: Support customer service improvements F9: Build your organisation’s understanding of its market and customers F11: Manage the achievement of customer satisfaction F8: Work with others to improve customer service F10: Develop a customer focused organisation F4: Develop and review a framework for marketing 3 3 3 3 3 3 3 3 3 3 934rl110705LT\PD\HIGHER NATIONALS\BH016271 HN IN HOSPITALITY MANAGEMENT L5.

Further copies of this publication are available from Edexcel Publications.uk or visit our website: www. Mansfield.org.org. Notts. NG18 4FN Telephone: 01623 467467 Fax: 01623 450481 Email: publications@linneydirect. 4496750 Registered Office: One90 High Holborn. Registered in England and Wales No.com Publications Code BH016271 July 2005 For more information on Edexcel and BTEC qualifications please contact Customer Services on 0870 240 9800 or http://enquiries. London WC1V 7BH . Adamsway.edexcel.uk Edexcel Limited.edexcel.

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