SESSION PLAN

Sector : Tourism
Qualification Title : Housekeeping NC II
Unit of Competency : Provide Housekeeping Services to Guests
Module Title : Providing Housekeeping Services to Guests
Learning Outcomes:
LO1: Receive housekeeping requests
LO2: Provide/ Service housekeeping requests
LO3: Provide advice to guest
LO4: Liaise with other departments
A. INTRODUCTION:
This unit of competency deals with the skills and knowledge required to provide a range of general housekeeping
services to guests.
B. LEARNING ACTIVITIES:
LO 1: Receive housekeeping requests
Learning Content Methods Presentation Practice Feedback Resources Time
 Guest/staff  Questioning  Read  Answer self-  Refer to  CBLM 15hrs
housekeeping  Practical Information check 1.1-1 answer key  CBC
requests and demonstrati sheet 1.1-1 on 1.1-1  TR
 Perform Task
service delivery on/direct Receive  Computer
Sheet 1.1-1
are accepted and observation Housekeeping  Refer to  Projector
recorded in Request  Perform Job sheet performance Equipment’s
 Portfolio
accordance to  Task Sheet 1.1-1 criteria
evidence
enterprise policies 1.1-1 on checklist 1.1-
and procedure.  Interview Receiving 1
  Details of requests Housekeeping  Refer to
made are requests performance
confirmed and  Job sheet 1.1- criteria
noted in 1 on Receive checklist 1.1-
accordance with Housekeeping 2
enterprise Request
procedures
 Apologies are
made when a
request has arisen
from a delayed
delivery of service
 Request not
related to
housekeeping are
referred to
appropriate
department.
LO 2: Provide/ Service housekeeping requests

 Identified  Questionin  Read  Answer self 15hrs

service/item is g Information check 2.1-1
obtained through  Practical sheet 2.1-1 on
 Perform Task
liaison with other demonstrat Receive
Sheet 2.1-1
staff in accordance ion/direct Housekeeping
with enterprise observation Request  Perform Job
procedures  Task Sheet sheet 2.1-1
 Portfolio
 Required items are 2.1-1 on
evidence
located and Receiving
delivered to guest  Interview Housekeeping
room in requests
accordance with  Job sheet 2.1-
1 on Receive
 enterprise Housekeeping
procedures Request
 Equipment is set
up in guest room
in accordance with
the request of the
guest
 Requested items
are removed from
guest rooms in
accordance with
enterprise
procedures.
LO 3: Provide/ Service housekeeping requests

 Guest is advised on  Questionin 15 hrs

services and items g  CBLM
available through  Practical  CBC
housekeeping demonstrat  TR
department ion/direct  Computer
 Guest is advised on observation  Projector
use of items Equipment’s
 Portfolio
delivered to guest
evidence
room
 The proper use of  Interview
delivered item to
the guest room is
demonstrated to
guest
 Liaise with other
staff and
department to
 provide support
services

LO4: Liaise with other departments

 Equipment  Questionin  CBLM 15hrs

malfunction is g  CBC
reported to  Practical  TR
appropriate demonstrat  Computer
personnel in ion/direct  Projector
accordance with observation Equipment’s
enterprise
 Portfolio
procedures
evidence
 Management is
advised on  Interview
dangerous or
suspicious
circumstances in
accordance with
enterprise
procedures.
 Other departments
are updated on the
status of service
requests

C. ASSESSMENT PLAN
 Written Test
 Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION
The students were able to understand the module/lesson thoroughly and were able to perform the task/job properly.