Item 8

Report to Public Protection Policy Development and Review Panel
Date: 26 May 2009

Report of:

Director of Regulatory Services

Subject:

ANNUAL REPORT ON FAREHAM PARKING ENFORCEMENT SERVICE

SUMMARY This report provides members with an update in respect of the last twelve months' operation of the Fareham Parking Enforcement Service.

RECOMMENDATION Members' views and comments are sought on the service prior to the report being presented to the Executive.

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INTRODUCTION 1. The Fareham Parking Enforcement Service covers the management and enforcement of both on and off-street parking throughout the Borough. The service aims to discourage indiscriminate parking that causes obstruction to other motorists, pedestrians, cyclists and people with disabilities. This will ensure that the Borough remains accessible to all, equally and safely. The service is delivered by Council staff and consists of two distinct areas: office staff that deal with the processing and management of the parking enforcement process; and a team of Civil Enforcement Officers (CEOs). Responsibility for the delivery of the Fareham Parking Enforcement Service, which includes the day-to-day functions of maintaining the car parks and equipment; and also includes the responsibility for the procurement of CCTV, Pay on Foot and Pay and Display equipment, lies with the Department of Regulatory Services and falls within the Public Protection Portfolio. The service is also delivered in line with the Fareham Parking Enforcement Policy that has recently been updated and was reported to and approved by the Executive at its meeting on 6 April 2009. The Policy sets out the main principles for enforcement associated with the delivery of this service. The policy itself is publicised on the Council’s web pages and is available to members of the public and sets out the approach of the Council in the enforcement of both on and off-street parking. The following provides an update on the progress that has been made during the previous twelve months of this service. STAFFING 5. There is one team of Civil Enforcement Officers (CEOs), who enforce the Parking Regulations and Traffic Regulation Orders both on and off-street. They also enforce verge parking, residents’ parking and traffic management issues, such as around schools. The opportunity has been taken for the CEOs to undertake other enforcement activities whilst on patrol in the district, such as issuing Fixed Penalty Notices (FPNs) for littering as an example. The CEOs have been authorised to issue FPNs and are now carrying out this function. However, their primary role is the issuing of Penalty Charge Notices (PCNs) on vehicles contravening Parking Regulations, with the objective that this regulatory enforcement function will be undertaken at a minimum cost to the Council. Income from PCNs is used to cover the cost of the on-street enforcement service. Government guidelines include the objective that no cost should fall onto the Council taxpayers in the delivery of the enforcement service. In addition, the CEOs report other enforcement related issues that may affect the street scene or adjoining areas, for example, abandoned vehicles, flytipping, graffiti, vandalism and damage and other environmental defacement and related issues whilst on patrol. This complements the work being undertaken by the Council in developing a ‘zero tolerance' approach to these issues. This is facilitated by the Parking Enforcement Service and the Enforcement Team responsible for dealing with such issues. The officers of both services are all in the same team under the Parking and Enforcement Team Manager.

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-37. An initial establishment of 19.3 Full-Time Equivalent (FTE) posts was put in place to deliver the Parking Enforcement Service. This included all the back office staff who deal with issued PCNs and the challenges that are received. As a result of the implementation of Part 6 of the Traffic Management Act 2004 (TMA), all the titles of the original Parking Attendants were changed to Civil Enforcement Officers in accordance with the requirements of the Act. A report was presented to both the Public Protection Review Panel and the Executive at their meetings on 8 January 2008 and 4 February 2008 respectively that set out the effect of the TMA and its implications for the Fareham Parking Enforcement Service. Since the service commenced on 2 April 2007 there have also been changes in the working rota; whereas previously there were only 2 Deputy Supervisors looking after 4 teams of CEOs, there are now 3 Supervisors looking after 3 teams (1 Supervisor per team), see Appendix A. This also enabled the Parking Enforcement Supervisor to come out of the rota system and provide better continuity in overseeing the day-to-day work of the service, as well as providing more flexibility within the teams, allowing more coverage throughout the Borough during busy periods, including evenings and weekends. Three of the Civil Enforcement Officers are also on temporary one year contracts, to provide a contingency in respect of managing the risk associated with ensuring that this service does not become an unacceptable cost to the Council. During the past year, 2 CEOs have left and the opportunity was taken to review the work of the Team. A decision was taken not to replace the 2 CEOs' posts but to use the funding from these posts to outsource the cash collection arrangements that were undertaken by the CEOs. This proposal was reported to and approved by the Executive on 6 April 2009.

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10. All the CEOs have been trained to appropriate City and Guilds standards by an external trainer and have recently been provided with training on the new provisions associated with the TMA that came into effect on 31 March 2008. 11. When the introduction of decriminalised parking was considered and agreed by the Council, it was agreed that the increase in the establishment of officers required in carrying out parking enforcement would be undertaken on a phased basis. The maximum number of staff required had been estimated to be 23.1 FTEs in respect of the enforcement of regulations, in order to meet the demands of the addition of the on-street enforcement responsibility. The decision to expand the team will be made on the level of enforcement work required and the cost of undertaking this function. At this point in time it is recommended that no additional resources are required. 12. All the Civil Enforcement Officers are properly and prominently identified as Fareham Borough Council employees and CEOs by badges and/or wording on their uniforms. 13. The introduction of Fareham Parking Enforcement has achieved a standardised and consistent approach to enforcement now that the Council is responsible for both on and off-street enforcement. 14. The Chief Planning and Transportation officer developed a Fareham Town Centre Parking Strategy which was adopted by the Executive in July 2008. The Strategy considers the availability and management of the Council's off-street
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-4car parks and of on-street parking in Fareham town centre and includes a series of policies and actions. 15. The actions arising from the adopted strategy are being implemented. The structure of car park charging and flexibility of season tickets has been reviewed and changes made for the benefit of users and to enable better management of the Councils car parks. In addition a residential parking review is under way with implementation anticipated to be completed by the summer of 2010. Consultation on detailed proposals is due to start next month. COMBINATION OF THE FAREHAM PARKING ENFORCEMENT AND ENFORCEMENT TEAMS 16. As part of introducing decriminalised parking enforcement the opportunity was also taken to review some of the enforcement functions, management and services provided by the Department of Regulatory Services that could give further added value and efficiencies. To this effect the Parking Enforcement Service and the Enforcement Team were brought together under one manager. 17. The benefit of this has been a more unified enforcement team that has one manager. This has also delivered efficiency savings and a more co-ordinated approach to enforcement where officers could be further developed to take on additional enforcement responsibilities as appropriate and when the opportunity arises. 18. The post of Fareham Parking and Enforcement Manager was created by combining both the previous Parking Enforcement and Enforcement Team managers’ posts. This post has overall responsibility for the operation of the Fareham Parking Enforcement service as well as the enforcement of abandoned vehicles, unauthorised encampments, littering, fly-tipping, dog fouling, graffiti and other envirocrimes where appropriate. This service is now known as the Parking and Enforcement Service. Further efficiencies were also achieved when the officer dealing with abandoned vehicles and gypsies left. A decision was made not to replace this post and these functions were picked up by the existing Enforcement Officers and a county-wide contract entered into for the removal of abandoned vehicles. The structure of this service is shown in Appendix A. 19. The Parking and Enforcement Manager provides an overall co-ordinating role to ensure the service is delivered at minimal cost to the Council in an efficient, effective and co-ordinated way and is responsible for providing regular performance monitoring reports. There are clear similarities in the work that these two teams provide that will build upon the uniformed presence within the Borough and the joint approach to enforcement that is required. 20. The post is supported by the three supervisor posts, the Parking Enforcement Supervisor Post, the Parking Office Supervisor and an Enforcement Supervisor post. All the Supervisor posts support the Parking and Enforcement Manager in undertaking his duties and responsibilities for the overall management and delivery of the service.

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-5PATROLS 21. At any one time Monday to Saturday (excluding Tuesdays), there are two teams of three officers plus one or two Supervisors on duty. On Sundays there is a team of three officers, also with a Supervisor, on duty. This has enabled the new Sunday Charges to be introduced at no additional cost to the Council in terms of patrolling. On Sundays the emphasis is on the town centre but 'hot spot' areas are also targeted as required. 22. Monday to Saturday one team works within the town centre area to operate pay on foot, CCTV, and patrol the town centre car parks and the immediate onstreet areas. The officers also provide operational cover for the multi-storey car park lifts if there is a requirement to attend in an emergency. The other team is mobile, and patrols the areas outside the town centre across the Borough. The Borough itself has been divided into 15 zones and each zone receives a patrol at least twice a week, with more frequent visits being made to schools and known ‘hot spots’ to ensure the safe use of the highway. The CEOs also carry out evening patrols where there are known and reported 'hot spots' in the Borough in order to discourage illegal parking and serve PCNs where required to those contravening parking regulations and orders. 23. There has also been joint working/patrolling with the local Police and Police Community Support Officers (PCSOs), especially outside schools during busy periods. This has proved very effective in deterring parents waiting on restricted areas of roads, and will continue on a regular basis and link in with school travel plans. In addition the Chief Planning and Transportation Officer is progressing Traffic Regulation Orders to enable the CEO’s to enforce school keep clear markings. These should be in place for the new school year in the autumn. 24. Complaints from residents and Members regarding contraventions and problem areas are brought to the attention of the parking services team and these are included as part of their patrols, to check and, where necessary, enforce. These reports are included on a 'hot spot' list that is kept under regular review. 25. In addition, the Civil Enforcement Officers also pass on details of areas where there are parking issues that impact upon the safe use of the highway and these are investigated by officers within the Planning and Transportation Department. 26. In order to provide a corporate and co-ordinated approach to the management of the service, a Fareham Parking Operations Group has been set up that meets on a monthly basis to address any operational issues to ensure the service is delivered in an efficient and effective manner. FAREHAM PARKING ENFORCEMENT POLICY 27. The Enforcement Policy is reviewed annually and a report was presented to the Public Protection Policy Development and Review Panel at its meeting on 3 March 2009, with amendments as required by the Traffic Management Act 2004 and the Traffic Penalty Tribunal, which was then presented to, and approved by, the Executive at its meeting on 6 April 2009. It sets out the main principles for enforcement associated with the delivery of this service.
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-628. The policy itself is publicised on the Council’s web pages and is available to members of the public and sets out the approach of the Council in the enforcement of both on and off-street parking. 29. The policy is reviewed at least annually but will also be amended as appropriate to take account of any issues that arise from the enforcement of the regulations or matters relating to the delivery of the service. 30. Following the report to the Public Protection Policy Development and Review Panel on 3 March 2009 it was recommended to the Executive that the Planning and Transportation Policy Development and Review Panel review the arrangements for disabled parking. This is being undertaken as part of a review of the operation of the car park Pay on Foot system and the arrangements for disabled parking in the Borough. 31. In accordance with the Traffic Management Act 2004 statutory Guidance section 42, Civil Enforcement Officers must wear a uniform which shows that the wearer is specifically identified as being on parking duties; the name of the Council and the CEO’s unique identification number and identity badge. All of the Council’s CEOs conform to this guidance. TRAFFIC MANAGEMENT ACT 2004 32. As reported to the Panel at its meeting on 8 January 2008, the Department of Transport (DFT) brought into force its Civil Enforcement of Parking Contraventions General Regulations 2004 on 31 March 2008. These were implemented within the Borough without any problems. 33. The objective of part 6 of the Traffic Management Act (TMA) is to make parking enforcement more transparent and for there to be greater consistency throughout the Country, at the same time allowing parking policies to be made to suit local circumstances. Enforcement of dropped kerb and double parking prohibitions 34. Under Part 6 of the Traffic Management Act (TMA) local authorities are now also able to enforce contraventions of parking alongside dropped kerbs or double parking. Following a consultation exercise the Government has amended the Regulations so that they now allow local authorities to use these powers without traffic signs or road markings. These new powers come into effect on 1 June 2009 and it is recommended that the enforcement policy is updated accordingly to highlight that, where appropriate and necessary, PCNs will be issued for such contraventions. TRAFFIC REGULATION AND VERGE PARKING ORDERS 35. The making of Traffic Regulation and Verge Parking Orders falls under the responsibility of the Planning and Transportation Portfolio and is administered by officers within the Department of Planning and Transportation. 36. Fareham Borough Council is unique in the county in the way that it has dealt with parking on grass verges. The Council has been introducing Prohibition of
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-7Driving and Parking on Grass Verges for approximately nine years. The Council initially prioritised nine phases identifying roads that require TROs and it has been able to introduce up to and including phase seven. The cost of implementing the number of roads identified in the phases is prohibitive and the introduction of these types of Orders does not meet the prioritisation criteria for a TRO. For this reason no verge parking orders were implemented in the 2007/08 financial year. 37. The Hampshire County Council (HCC) budget allocation for the implementation of TROs is insufficient to meet the demand for Orders prohibiting parking on grass verges throughout the Borough. When assessed against the agreed criteria the introduction of such Orders is unlikely to be a priority. 38. The waiting list, including the two unfinished phases, is extensive and requests for these types of restrictions, as well as requests for restriction on pavement parking, are often raised by residents during CATs meetings and verge parking is obviously an issue that Fareham Borough residents are keen to see resolved. 39. The Executive considered the Traffic Management Programme for 2009/10 at its meeting in April 2009 which included an update on verge parking. A more economical means of addressing verge parking problems through a Traffic Regulation Order have not been identified although officers are keeping the situation under review PENALTY CHARGE NOTICES (PCNS) ISSUED 40. The Penalty Charge in the Borough was originally set at £60 but, as a result of the changes introduced by the TMA, has been set at a higher tariff of £70 for the more serious contraventions and £50 for the less serious contraventions. The penalties and contraventions are detailed in the Parking Enforcement Policy reported to and approved by the Executive at its meeting on 6 April 2009. The Charge Level is discounted by 50% for payment within a minimum of 14 days, and will be incremented by 50% on issue of a Charge Certificate. Following rejection of an initial informal challenge or under certain circumstances, such as a formal representation, the Borough Council will offer a further 14 days for the payment of a Penalty Charge Notice at the discounted rate. 41. The PCNs are issued by the CEOs using computerised hand-held ticket issuing devices and the PCN affixed to the vehicle or handed to the driver. These units store the complete list of roads and off-street car parks, together with the list of contravention codes and offences. 42. Where the CEO is prevented from serving a PCN to a vehicle or the person, as a result of physical force or the driver driving away, it is now possible to serve the PCN by post. This is known as a Regulation 10 Penalty Charge Notice and 22 of these notices were issued this financial year. 43. When issuing a PCN the vehicle type, colour, location and contravention description are entered by a selection from a drop down menu, and these details are printed on a paper notice by a printer unit linked by blue tooth technology.
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-844. Every time a PCN is issued photographs are taken of the vehicle showing the Vehicle Registration Mark (VRM), and the nature of the contravention. The photograph(s) must also show the PCN actually stuck to the vehicle windscreen. Photographs are taken with a digital camera giving high quality images which may be enlarged to show the smallest detail. For example the details from a vehicle excise licence. Although the taking of photographs is not a legal requirement, it is considered best practice and aids evidence. 45. At the end of the patrol the CEO plugs the hand-held unit into a download ‘cradle’ and the PCN issue information is automatically downloaded into the ‘Chipside’ parking enforcement system. The camera memory card is also downloaded in a similar fashion, and the photographs taken are automatically linked to the relevant PCN record. 46. The recovery process therefore commences automatically from the day after issue. 47. Payments taken at the Civic Offices are also transferred on a daily basis and are automatically linked to the relevant PCN, providing the correct PCN number is entered by the payer. 48. Payments which do not find their correct record are manually linked by one of the back office Parking Support Officers. 49. The work of administering the parking function in relation to PCN processing is undertaken by the Parking Office Team and managed by the Parking Office Supervisor. This team is located at the Civic Offices and is responsible for the receipt of payments, the processing of Notices and Charge Certificates, and for dealing with all correspondence and challenges in response to the issue of PCNs, as well as the issue of all parking permits. 50. The team also deals with subsequent stages of correspondence relating to PCNs, including handling representations, dealing with cases and preparation of files called for by the adjudicator, dealing with cases which the Authority wishes to pursue to the County Court, and any subsequent action, which includes issuing a warrant for the Bailiffs to take recovery action on behalf of Fareham Borough Council, and any subsequent civil court hearing. Previously the Council had to pursue the non payment of Standard Charge Notices (SCNs) through the Magistrates' Court; however, because of decriminalised parking, non payment of PCNs is pursued as a civil debt at no cost to the Council. Since the introduction of decriminalised parking the Council has received £22,000 which may otherwise not have been achieved. 51. Representations from those who have been issued with PCNs can be received and dealt with in writing or via e-mail, responses to which are dealt within corporate and legal guidelines which are set out in the TMA 2004. 52. The Council utilises an up to date ICT system (Chipside) to support the above service and uses appropriate interfaces to external organisations including the DVLA, the County Court and the Traffic Penalty Tribunal.

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-953. It is possible for members of the public to pay their PCNs in a variety of ways: by post to the Director of Finance and Resources; through an automated telephone system on a number identified on the PCN by way of credit or debit card payment; in person by cash, postal order, cheque, credit or debit card at the Cash Office at the Civic Offices , Fareham; through an existing automated telephone system on Fareham Borough Council’s switchboard by way of credit or debit card; through the existing automated system on Fareham Borough Council’s 'Pay It' website by way of credit or debit card; the parking office may also take payments by telephone directly onto M.O.T.O (Mail Order Telephone Order). Ticket Machine Maintenance 54. The Council is responsible for 46 car parks in the Borough. Within the town centre, charges are made for the use of the Council's 18 off-street car parks. The Department of Planning and Transportation is responsible for setting the Council's charging policy and major car park maintenance; however, the maintenance of the cash and ticket machines is undertaken by the Parking and Enforcement Team within the Department of Regulatory Services. Pay and Display 55. There are currently 17 Pay and Display machines within the town centre car parks. These machines are now old and obsolete and a replacement programme has been put in place over the next five years to replace the existing metric autoslot machines with more updated machines (calc bri parc). Six machines have already been replaced in the financial year 08/09; three more machines have been delivered and will be installed in June 2009. The remaining eight old metric machines will then be replaced over the coming three years at three per year with two in the final year. Pay on Foot 56. The Council operates a Pay on Foot system in both the Market Quay and Osborn Road Multi-Storey car parks. Within these car parks are a total of 11 pay machines and 9 entry/exit terminals together with associated barriers which need to be maintained at all times. In order to ensure all equipment is kept in working order, maintained, and disruption kept to a minimum should any breakdowns occur, the Council has entered into a 12 month maintenance contract with Designa UK Ltd, the original supplier of the equipment. 57. The Department of Planning and Transportation is at present undertaking a review of the Pay on Foot car parks.

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- 10 FINANCIAL PERFORMANCE FEASIBILITY STUDY AND FINANCIAL MODEL 58. The introduction of decriminalised parking enforcement, once set up and running, is intended to be self-financing. Consultants who had undertaken the implementation of decriminalised parking in many other local authorities were employed by the Council. The introduction of the service in Fareham was based upon the consultants’ feasibility study and financial model. This used assumptions for implementation based on an initial establishment, but reference is made to increasing the establishment, potentially, up to the maximum establishment identified in the initial feasibility study, to allow for flexibility in implementation. However, the first two years operation of the service has enabled officers to review the assumptions made in the consultants' original model and these are now being used to project the costs and likely income associated with delivering this service. 59. The role of the Civil Enforcement Officers is to manage parked vehicles to avoid safety or congestion issues. Whilst doing this, PCNs will be issued and the income from these will determine whether an increase in establishment from the minimum up to the maximum can be justified on a self-financing basis. A phased approach is recommended to ensure that the service is delivered effectively, but also so that once the operation has been established it is selffinancing. It is proposed that the establishment will be monitored closely and increased as necessary and as demonstrated by a business case, up to the maximum establishment if required. PERFORMANCE 60. The service has now been running for 2 years and the performance is being compared to the assumptions and profiles contained in the consultants’ feasibility and financial model, the details of which were reported to and approved by the Executive as part of the implementation of the service. Graph 1 highlights the number of PCNs that the consultants' model projected should be issued against the actual number that were. 61. However, these assumptions have proved to be optimistic and the figures of the past two years are being used to review current and future performance. This is based upon the initial establishment and the level of enforcement undertaken prior to the introduction of decriminalised parking. It is important to note that the enforcement is carried out in line with the Council's approved Parking Enforcement Policy and also responds to complaints of illegal parking and contravention of the Traffic Regulation Orders received by the Council. The number of PCNs issued in order to deliver the required income to cover the cost of delivering the service has been reviewed in light of the last 2 years performance and a projection made of the number for 2009/10. 62. Graph 2 of Appendix B indicates the amount of correspondence that the back office team is dealing with in respect of delivering the service, addressing queries, challenges and representations received.

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- 11 63. The service is delivered in line with the Parking Enforcement Policy and as such anyone has the opportunity to challenge a Penalty Charge Notice. A challenge is the initial letter of appeal; this is known as an informal challenge, which will be answered by the Council. Further consideration of an unresolved dispute includes a representation by the owner of the vehicle. A representation is part of the formal procedure, the next stage of which can be an appeal to an Independent Adjudicator, at the Traffic Penalty Tribunal. (www.patrol-uk.info) Graph 3 of Appendix B shows the number of cancellations made and reasons why. 64. The main reasons for the cancellations are due to valid and acceptable reasons being accepted as part of the appeal and representation process, valid tickets being produced and blue badges not being displayed, or displayed correctly. It had been the decision of the Executive that if a PCN was served on the holder of a Blue Badge and an appeal was received, then the appeal would be accepted with advice and the PCN cancelled. The Enforcement Policy has been updated and was presented to the Executive on 6 April 2009, where it was decided that all PCNs served on Blue Badge Holders will now not automatically be cancelled on appeal but would now be dealt with on their merits. 65. Graph 4 of Appendix B shows actual income against the projected income contained in the consultants’ financial model for the last year of operation. As can be seen, the income has not exceeded that contained in the model for both on and off-street enforcement. The income generated from the on-street enforcement did not cover the cost of providing the service in the first year but this was predicted and has been budgeted for. 66. Graph 5 shows that the Council recovers 75% of income from PCNs issued compared with the National average of 68%. The high recovery rate reflects that PCNs are being correctly issued, supported by an efficient back office that makes use of technology including digital photos to address any representations and appeals received. 67. Fareham Borough Council also employs a Bailiff company which recovers unpaid PCNs for the Council. To date it has recovered just under £22,000 at no cost to the Council. 68. In addition, since August 2007 officers, in undertaking their parking enforcement duties, have taken and passed the details of 185 vehicles that were not displaying valid road tax discs on to the Driver Vehicle Licensing Agency (DVLA) for enforcement action. 69. A summary table highlighting the performance of the service is attached as Appendix C. ON-STREET ENFORCEMENT 70. In order to monitor the provision of the parking enforcement service, the budget for parking has been split between on and off-street enforcement. Table 1 in Appendix D indicates the on-street enforcement budget for 2008/09 and the base budget for 2009/10. 71. The £58,832 Grant and Reimbursement represents £12,251 set-up costs from Hampshire County Council, with the remainder being made up from Fareham’s
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- 12 Balances. As such, the Council has subsidised the introduction and operation of the on-street enforcement service during the second year of operation by £46,581. Originally on-street enforcement was subsidised by approximately £158,000 during its first year, this has now been reduced by over £111,000 to £46,581; a reduction of 67%.70%. 72. The challenge facing the service is to continue to drive this deficit down with the objective of making it as far as is practicable self-financing. To this effect officers are looking at ways of further reducing costs, whilst at the same time ensuring the correct level of enforcement is being achieved. However, what also needs to be acknowledged is the additional income from the PCNs issued in the off-street car parks and the increased income generated through parking charges that should also be taken into account when arriving at the real cost of the parking enforcement service. OFF-STREET ENFORCEMENT 73. In the same context, whilst the on-street service is currently operating at a deficit, the income from the enforcement in off-street car parks has generated income from the PCNs issued of £99,887, against a revised budget of £110,000 but estimated to be £38,000 in the consultants’ model. Table 2 in Appendix D indicates the off-street enforcement budget for 2008/09 and the base budget for 2009/10. 74. Total income from parking charges for 2008/09 was £2,207,859 against a budget of £2,228,000. This figure is up on the previous year by nearly £199,000. 75. Some of this increase is due to revised parking charges which took effect from 1 October 2008but, based on out-turn figures, this would have amounted to approximately two thirds of the increase, which would suggest the rest of the increase is due to more people using the car parks, which could be viewed as the impact of on-street parking enforcement resulting in more cars moving from the streets into car parks. Therefore it could be argued that on-street enforcement has lead to an increase of £66,000 in car park income. COST OF ENFORCEMENT FUNCTION 76. The cost of the enforcement function is shown in Appendix D. After the first year of operation Officers set realistic budget targets based on the actual during year 1. This moved away from taking the figures from the consultants' model which were proving to be unrealistic in their estimation of the number and rate at which PCNs would be issued. The budgeted deficit at the start of the 2008/09 financial year was almost £114,000 but this was reduced to £77,200 at revised stage and the actual deficit for the year has come in below that figure at £46,581. 77. The revised budget figure compared with actual income from PCNs for both onstreet and off-street is shown in a graph 6 at Appendix D. 78. The projections for the coming year in terms of the income required to cover the cost of providing the service is shown in graph 7 of Appendix D.

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- 13 CONTRAVENTIONS 79. A breakdown of the type of contraventions for which PCNs have been issued for both on and off-street is attached at Appendix E and highlights the main contraventions for off-street as no ticket displayed, parked after expiry of ticket, parked beyond markings/outside bay, no disabled badge shown, and exceeding maximum stay. The main contributions for on-street are parked on yellow lines, parked for longer than permitted and incorrect vehicles parked in specific areas. RISK ASSESSMENT 80. An assessment of risks and opportunities associated with this matter is attached at Appendix F. THE WAY FORWARD 81. Officers are constantly reviewing existing working arrangements and practices to ensure best use is made of the resource to deliver the service objectives as well as enforcing the regulations. This also needs to be closely monitored given the need to minimise the current on-street deficit in delivering this service. 82. The first 2 years of the service have gone well. In addition, during the first year both the parking and enforcement services have been combined under a single manager to give economies and efficiencies in service delivery. Further, those new provisions of the Traffic Management Act that came into effect on 31 March 2008 have also been successfully implemented. 83. However, it is important to acknowledge that the on-street enforcement service has had a direct effect off-street, reflected in more vehicles using the Council’s car parks with a consequential increase in income. In addition, more income has been generated through enforcement within the Council’s car parks than was previously estimated in the consultants' model. 84. It is also important not to forget that the objective of the Parking Enforcement Service is to provide a higher profile enforcement regime to achieve the service objectives contained in the service plan and Enforcement Policy and this is being done. This obviously comes at a cost and performance is continually being monitored and reviewed in order to keep the costs to the Council of undertaking the on-street enforcement function at a minimum. 85. The current arrangements will also enable the introduction of measures arising from the residential parking review currently being progressed by the Chief Planning and Transportation Officer. Residents will be consulted on proposals in June this year and members early in 2010 with a projected implementation of summer.

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- 14 Background Papers: Report to Executive 4 September 2006 - Implementation of Fareham Parking Enforcement Report to Executive February 2007 – Parking Enforcement Policy Report to Executive 2 April 2007 Fareham Parking Enforcement Service Plan Reports to the Public Protection Review Panel and Planning and Transportation Review Panel – January 2008 Implications of the Traffic Management Act Implications for Fareham Parking Enforcement Service Report to Executive 4 February 2008 Implications of the Traffic Management Act Implications for Fareham Parking Enforcement Service Report to Public Protection Review Panel 4 March 2008 Fareham Parking Enforcement – Enforcement Policy Report to Executive 7 April 2008 Fareham Parking Enforcement Policy Report to Executive 6 April 2009 Fareham Parking Enforcement Policy Reference Papers: None.

Enquiries: For further information on this report please contact Kevin Wright (Ext 4359). Civic Offices Civic Way Fareham PO16 7AZ www.fareham.gov.uk For enquiries to the Traffic Penalty Tribunal, visit: www.patrol-uk.info Appendix A - Fareham Parking Enforcement Service Appendix B - Penalty Charge Notice (PCN) - Information Appendix C - Performance Summary of Fareham Parking Enforcement Service Appendix D - Budgetary Information Appendix E - Details of Parking Contraventions Appendix F - Risk Assessment

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APPENDIX A

PARKING & ENFORCEMENT MANAGER RC008

PARKING OFFICE SUPERVISOR RC009

CIVIL ENFORCEMENT SUPERVISOR RC011

ENFORCEMENT TEAM SUPERVISOR RC014

ENV HEALTH ENFORCEMENT OFFCR RC016

PARKING SUPPORT OFFICER RC010 PARKING SUPPORT OFFICER RC010 PARKING SUPPORT OFFICER RC010 PARKING SUPPORT OFFICER RC010

CIVIL ENFORCEMENT OFF TEAM LD RC012

CIVIL ENFORCEMENT OFF TEAM LD RC012

CIVIL ENFORCEMENT OFF TEAM LD RC012

ENFORCEMENT OFFICERS RC015 ENFORCEMENT OFFICERS RC015

Note: This post to be deleted

CIVIL ENFORCEMENT OFFICER RC013 CIVIL ENFORCEMENT OFFICER RC013 CIVIL ENFORCEMENT OFFICER RC013

CIVIL ENFORCEMENT OFFICER RC013 CIVIL ENFORCEMENT OFFICER RC013 CIVIL ENFORCEMENT OFFICER RC802

CIVIL ENFORCEMENT OFFICER RC013 CIVIL ENFORCEMENT OFFICER RC802 CIVIL ENFORCEMENT OFFICER RC802

CIVIL ENFORCEMENT OFFICER RC013 CIVIL ENFORCEMENT OFFICER RC013

Note: Vacant posts to be used to fund cash collection arrangements

A

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- 16 APPENDIX B Graph 1 – PCN Issues/Projected Issues (08/09) as at 31/03/09

Graph 2 – Correspondence In/Out (08/09) as at 31/3/09

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- 17 Graph 3 – Appeals accepted and reasons for cancellation (08/09) as at 31/3/09

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- 18 Graph 4 – Projected income against actual income (08/09) as at 31/03/09

Graph 5 – Pye chart showing percentage of PCNs and outcomes as at 31/3/09

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- 19 APPENDIX C Performance Summary of Parking Enforcement Service

PCN ISSUE 07 TO 08 08 TO 09 PCN PAID 07 TO 08 08 TO 09

ON ST 5261 4400 ON ST 4310 4076

OFF ST 4293 4603 OFF ST 2882 3004

TOTAL 9554 9003 % 75.27% 78.64%

PAID AT REDUCED PENALTY 07 TO 08 6179 08 TO 09 6031 REPRESENTATIONS (INFORMAL) RECEIVED RECEIVED ACCEPTED REJECTED 07 TO 08 3402 1600 1802 08 TO 09 3067 1373 1694 APPEALS (FORMAL) RECEIVED ACCEPTED REJECTED 07 TO 08 365 143 222 08 TO 09 354 125 229 APPEALS TO THE TRAFFIC PENALTY TRIBUNAL REFUSED ALLOWED NO CONTEST PENDING 07 TO 08 5 3 2 0 08 TO 09 2 10 8 1 CHARGE CERTIFICATES ISSUED 07 TO 08 908 08 TO 09 955 REGISTERED AT COUNTY COURT 07 TO 08 437 08 TO 09 494 OF WHICH WERE PAID 57 275

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- 20 APPENDIX D

Table 1 On-Street Enforcement Budget Details Revised Budget ,196,800 0 17,600 0 42,000 256,400 -94,800 --161,600 -256,400 0 Actual 164,370 2,497 9,754 0 38,896 215,517 -58,832 -156,685 -215,517 0 Variance Budget 2009/10 32,430 -2,497 7,846 0 3,104 40,883 35,968 -4,915 -40,883 0 191,300 0 0 1,500 43,300 236,100 --64,500 -171,600 -236,100 0

Employees Transport Supplies & Services Third Party Payments Internal Recharges GROSS EXPENDITURE Other Grants & Reimbursements Fees & Charges GROSS INCOME NET EXPENDITURE

Table 2 Off-Street Enforcement Budget Details

Employees GROSS EXPENDITURE Fees & Charges GROSS INCOME NET EXPENDITURE

Revised Budget 301,400 301,400 -110,000 -110,000 191,400

Actual 260,843 260,843 -99,887 -99,887 160,956

Variance Budget 2009/10 -40,557 -40,557 10,113 10,113 -30,444 300,800 300,800 -110,000 -110,000 190,800

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- 21 APPENDIX D Continued Graph 6

CUMULATIVE PCN INCOME 2008-09
180,000 135,000 90,000 45,000 0
Actual - OnStreet Budget On-Street Actual - OffStreet Budget Off-Street

Ju n

ec

ug

pr

O ct

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A

D

Fe

A

b

- 22 -

APPENDIX D Continued Graph 7
PCN MONTHLY INCOME PROJECTION 2009-10

15,000 12,000 9,000 6,000 3,000 0 Off-Street On-Street

May

Aug

Apr

Nov

Jun

Oct

Sep

Jan

Jul

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Dec

Mar

Feb

- 23 APPENDIX E Notices Issued by Category By Contravention as at 31/03/09

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- 24 APPENDIX F RISK ASSESSMENT
Impact CORPORATE OBJECTIVES Description
Implications in relation to: achieving Corporate Objectives and Priorities Corporate Governance Responsibilities Implications for any existing partnership arrangements Risks or opportunities for new partnerships Implications in relation to: Budget Constraints Funding Contractual Obligations or Penalties Use of Land or Assets

Potential Risks No significant risks.

Comments

Potential Opportunities
This contributes to A safe and healthy place to live and work

Comments

No significant risks.

PARTNERSHIPS

No significant opportunities.

There is a risk that the provision of the decriminalised parking service may be a cost to the Council.

FINANCE AND RESOURCES

LEGAL

PERSONNEL

Implications in relation to: Statutory or discretionary powers National Legislation (e.g. Human Rights, Data protection etc) Failing to comply with legislative requirements of service Potential litigation action Implications in relation to: Organisational change

No significant risks.

This has been highlighted in earlier reports considered by the Executive. The delivery of the service in the first full year is being measured by what is contained in the feasibility study and financial model. The service is being closely monitored. The service is being delivered in line with an enforcement policy approved by the Executive that takes account of the new requirements contained in the Traffic Management Act 2004 If the service becomes a cost to the Council this

No significant opportunities.

The cost of the service should be able to be covered by income from the PCNs issued but this will be in line with the enforcement policy.

The service is being delivered in line with an enforcement policy approved by the Executive that takes account of the new requirements contained in the Traffic Management Act 2004 The temporary posts can be made permanent

This service will assist in delivering the objectives of promoting the safe use of highways and competing demands from different users.

The service becomes a cost to the Council

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- 25 Impact Description
Employee policies and conditions Skill availability Training and Development Implications in relation to: performance targets the operation of the service the need for Change Management Competitive advantage of the service Technological impacts Innovation The needs of residents, businesses or visitors to the Borough Implications for the Health & Safety of the Public, Employees or Members

Potential Risks

Comments
can be off set by the temporary posts

Potential Opportunities
if suitable.

Comments

No significant risks.

Performance monitoring has been put in place to monitor the performance of the service against what is contained in the consultants’ model.

SERVICE

The service provides the opportunity to deliver the parking strategy and residents parking schemes etc as well as meeting the requirements of the new Traffic Management Act

No significant risks.

HEALTH & SAFETY

CRIME & DISORDER

Implications in relation to: Council’s Section 17 Obligations Community Safety Anti-fraud and corruption Implications in relation to: Sustainability Public Health Physical risks Implications in relation to: Inclusion Equality of access and

No significant risks.

No significant risks.

ENVIRONMENTAL

The service contributes to the health and safety of all road users and those using the car parks. More uniformed presence on the streets that also links into the TCG. Work of the CEOs links in with the enforcement team, DVLA and the Police. Assists in traffic management and competing demands of road users.

EQUALITY AND DIVERSITY

No significant risks.

The enforcement policy sets out a clear and transparent policy

No significant opportunities.

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- 26 Impact Description
opportunity Cohesion Diversity

Potential Risks

Comments of the way the Council deals with appeals and representations

Potential Opportunities

Comments

ppp-090526-r01-kwr.doc

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